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Journey: MTY-MDZ; Part 4 EZE-MDZ, AR 1420 Y  
User currently offlineAR385 From Mexico, joined Nov 2003, 6190 posts, RR: 31
Posted (3 years 7 months 1 week 4 days 19 hours ago) and read 8322 times:
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The "new" Aerolíneas Argentinas logo:



And the farse that is the "Austral" logo, given that for all intents and purposes as regards to the consumer, AR and Austral are one and the same they have the same lousy service, the same lousy cabin crews and the same fares. Oh yes, Austral has newer ERJ-190 planes with a red cheatline.

http://i779.photobucket.com/albums/yy71/AR385/AR1420%20Real/Austral.jpg

Date: Wednesday, December the 1st. 2010
Flight: Aerolineas Argentinas 1420 EZE-MDZ Fare Y, seat 3D
Scheduled Dep: 17:35
Departed: 18:00
Wheels up: 1810
Plane: Boeing 737-700W LV-BZA
Top of descent 19:20 local
Touchdown: 19:45 local
Time en route 1 hr. 35 mins.

I descended the stairs from the upper deck of D-ABVB, LH 510 to get off at EZE and something interesting I noticed was that there were two LH FAs holding passengers on each side of the aisles in the C cabins I could see, which were essentially the three. The one in the nose, the one that follows and the small, last one. These LH FAs did not let them out of the door until every F passenger had left the aircraft.

I´m not sure how I feel about that. On the one hand, if you are travelling F, as I was, it does feel kind of exclusive and great, but what right does the the flight crew have to hold you up until the mink wearing crowd decides to enter the aribridge from upstairs? Specially if you have arrived at your destnation after flying for 14 hours, the door is open and no one can hold it against your will. It does sound dramatic, but I think it is a point to consider. Is the FRA-EZE 510 passengers be held up so us, the exclusive upper deck 16 can get out first legal practice and done everywhere?

In my opinion, on airports where there are two bridges there is no issue. But in other airports where there is only one bridge for everybody to get off, this practice borders on discrimination and can lead rarely, of course, to scuffles on board.

Pic ,once off my lovely D-ABVA

http://i779.photobucket.com/albums/yy71/AR385/LH%20511/LH511132.jpg

I was the last off the stairs, as I was taking pictures on the upper deck, and I was shocked when I came down the stairs to see everybody waiting for me to please get the fuck off .

http://i779.photobucket.com/albums/yy71/AR385/LH%20510%20Real/LH511275.jpg

By 09:45 I was able to get into the migration lane. The migration agent, an old man with a mustache was extremely nice, only smlied (SMILED FOR GOD´S SAKE) and did not ask a single question (where are you staying?, why are you coming to Argentina? Why are you going to Mendoza? Where are you planning to stay there?) None of that. Nothing. Zero, Nada. He just grabbed my Mexican passport and stamped it for a 90 day tourist stay. He returned it to me and wished me a pleasant style in Argentina with a wide smile.

So after that I went to pick up my luggage which in my case did come up early, among the first, and I consider that a total acomplishment on LH´s part, considering it was coming "prioritized" all the way from MEX.

From then on it was on to customs and again, a marvel. They made me put my luggage through their X-ray machine and pick it up the other side, without a word being said. Not even the customs form was required or taken. And then I exited to EZE Inernational terminal.

Wow. What a difficult arrivals hall. Probably among the worst in LATAM. There´s no order, it´s chaos. People crowding like in a store with a Thanksgiving sale, screaming, yelling, wouldn´t letting you pass with your luggage and tens of drivers with white squares witht the name of someone important, plus the other drivers that come close to you and offer "a good deal" to wherever you are going But the unpleasant thing is that if you don´t yell. or kick your way, or elbow your way around, you get stuck, and me, I was in trouble because:

The AR flight I had booked from EZE to MDZ was the AR 1420, leaving at 17:35, but I needed to reach the 11:35 one.
Now, that flight for some reason does not apppear anymore on the schedules. I checked yesterday but that AR 11:35 AM flight EZE-MDZ is gone.

http://i779.photobucket.com/albums/yy71/AR385/AR1420%20Real/LH499126-1.jpg

There was an 11:35AM flight leaving from EZE to MDZ. The reason I did not purchase that flight was because it was almost $350 USD more than the one leaving at 17:35. I called AR in Mexico and spoke with Amanda Medina and she told me that there was no problem. "The flight is wide open, just not on the fare you want" Just show yourself wherever (she did not even know) and tell the counter agent you are in Lista de Espera Viva, it would put you on the 11:35 for free without any trouble"

Ok. I trusted her. After all she was AR staff office in Mexico, but no. It was not to be.

Pictures from EZE international departure, only place in the EZE complex worth staying.



So by 09:55 I was literally running ( and I´ll talk later about what it was to go from EZE´s international arrivals to its domestic departures at Terminal C) Let´s just say that at 35 degrees C it´s not pleasant. So I ran and ran, tagging my luggage along.

Finally, after 45 hrs in the air I reached EZE´s Terminal C where I see basically a shack and with some imagination, I could have seen hens, chickens, roosters bird feed, shrimp peels ont eh ground and the occassional rat. By the time I reached an AR agent it was 10:10AM

Agent: Hello, DNI and ticke, please

Me: Here ismy pssport and ticket.

Agent: You have a confimred ticket for AR 1420 leavinh at 17:35

Me: Can you please see I you can put me on the 11:35 to MDZ? "Lista de espera viva, you know?

Agent: No, flights close one hour before departure, that flight is closed

Me: Now, please, it´s 10:15, flight departs at 11:35, I´ve been travelling for 48 hours

Agent: ¿Y? (So)

Me: ¿Y? The flight is still open for the next 20mins, according to you, and if you don´t put me on it, I´m stuck here for the next 8 hrs, I´ve been travelling for the past 48 hours, please try to be understanding, help me, and put me on the 11:35, please Mam, just as as Aerolineas Argentinas in México told me it could be done.

Agent: Whatever Aerolineas Argentinas outside Argentina says nos importa "UNA MIERDA a los que nos la bancamos acá". And as I said, the flight is closed, we closed one hour before departure. You can come back at 15:35 to get your boarding pass but sorry, until then , we can´t check your luggage in either.

Me: So, basically you are telling me that until 15:35 I have to haul my baggage around through wherever, and that even that there are still 15 mins. for check in to be open you are denying me boarding?

Agent: At that, she rolled her eyes and mtioned for the customer behind memto come forward.

And that was it. I decided to stop arguing or getting out the Mexico long hour flight card. My blood sugar level at that point was starting to react and I needed to be careful with that too. My insuline had gone bad on the LH 510 (Maria froze it) and once insuline is frozen it´s gone. Shen didn´t do it on purpose, poor thing , she was mortified, she just put a packet of frozen CO2 on top of it. and It froze, crystallyzing, and destroying it.

So, I did not want to end up in a Bs As hospital because of trouble with a company with no seriousness at all, Aerolineas Argetninas. In hindsight, I should have pullled the diabetic card. It could have gotten me on board the 11:35 flight or at least some type of compensation, and I don´t mean a first classs MIA trip but at least the possibility of letting me leave my luggage with them untl 15:35

What really pissed me off was that while they were telling me the 11:35 flight was closed they were checking in a gentleman for the the 11:35 AM AR MDZ flight inn the next counter. I asked about it, and the lady agent said it was "None of your business" "Y a usted qué le importa?"

So. What to do? Yell? Scream? In my experience that does not work when the employee is behaving like that. Call the manager?.

The manager was occupied in another shouting match with another AR passenger who apparently had been denied his seat since the night before to somewhere and was at the end of his tether and both were screaming at the end of Terminal C to the point that security had already arrived with HUGE guns. Of course, the typical Latin ball of curious people had joined, the screams kept coming from both sides, I was wondering at that point wether I was in Lagos or In Buenos AIres.

So I exited Termnal C (to a definitely more higyienic setting: the sidewalk) and proceeded with all my luggage back to EZE´s international terminal. By now it was close to 11:00 and the temp outside was nearing 30C You´d be surprised, but in a country where the closure of an airport is announced 8 months before and the next three days the moving to the airport that will hold the ops of the closed airport for the month the closure lasts, things are chaos and you think, well, they couold have planned it better, One month later, still, there is no bus, or tram or whatever mechanized wheeled thing that takes you between EZE´s international terminal and Terminal C, which for the month AEP was closed every domestic flight in Argentina to anywhere and from anywhere departed from and arrived into. Just amazing.

Finally I am back at the chaos of the entrance that EZE International is and I start looking for a place with free WI FI to seat and spend the time. The local pharmacy had no insuline so I could do nothing but drink water and move around periodically unless I wanted to get into ketoacedosis and that would have screwed things really bad. There is a "locutorio" on the first floor but they charge you outrageously for Internet use so I had no choice but to keep walking around.

On the first floor there are the check in counters on one side and on the center of the termnal there are 3 or 4 machines distributed throughout manned by 2 or 3 boys that will offer to wrapp your luggage with plastic. I never understood the purpose of that, but they are crowded, usually by people on the flights to FCO and MAD mummyfying their luggage in plastic like crazy.

Thankfully, on the second floor of the terminal there is a café and and I really wish I could remember the name. It´s the only cafeteria at the first end of the terminal on the second floor. They have free WI FI as long as you consume something, so I ordered water, but they said no, it had to be some soda, beer, wine, whatever. So I had a beer. $28 pesos (7 USD) for a 500ml Quilmes. Outrageous. But I was able to finally get myself on the web. That´s Landside, of course, on the second floor. Aside from that, there is nothing. Apart from that Café, there are 3 more, 2 more on the other side, the other place in the terminal where you can get WI FI. All those three places could be clones, and in fact, two of them, one on each side, are owned by the same person.

There is also a couple of newstands, useless in my opinion as the copies of Newsweek, The Economist, Le Monde or even Der Spiegel are two weeks old. Only Caras! and Gente! great magazines if you really need to know what is going on in Mar del Plata and Carlos Paz. There is also a beautiful store of Argentine handicrafts, that among its wares includes chocolates wines, dulce de leche and other stuff whose prices would probably make you laugh out loud and exit the store still laughing. A shame. Because they do have nice things. If they wre not greedy, in my opinion they coul male more money.

This is the side where you can see the tails of the bigger planes arriving. The amont of TAM A330s was huge. Almost one every 2 hours. I suppose the closure of Aeroparque explains part of that.

Anyway I sat there until 15:00 hrs, drinking outrgeously expensive beer, chatting, surfing, reading until I go up and started the walk towards Terminal C, the hen house. I glanced out of curiosity and I saw the MH 744 tail.

When I got there to Terminal C, the hen house, they took my luggage and gave me my boarding pass, which of course was a problem because I had been assigned in the morning, and from Mexico, the Emergency exit window, which I always ask for on nanrrow bodies. Basicallly for survival, no for comfort. Of course they had no record of that, so in my state of tiredness I asked for any fucking wndow they had available. No windows. Fine, any fucking aisle. "Yes sir, I can give you an aisle on row 3" Whatever I answered.

This is the original boarding pass I got inn the morning with the "assurance" that that was the Emergency Exit.

http://i779.photobucket.com/albums/yy71/AR385/AR1420%20Real/LH499126-1.jpg

And the one I ended up with:

http://i779.photobucket.com/albums/yy71/AR385/AR1420%20Real/LH511086-1.jpg

http://i779.photobucket.com/albums/yy71/AR385/AR1420%20Real/LH511084-1.jpg

By 15:35, I was finally airside of Terminal C and I have to admit that the difference is significant. They have nice chairs, nice colors, the AC works, which is the only place in all of EZE where it does work and the gates are clearly numbered and for the first time since I landed in EZE I felt relaxed. I can´t understand why the the hen house that is landside Terminal C can´t be the same as airside. After all, they are only separated by a security checkpoint. Probably they ran out of money and time as is usual in that part of the world

A few planes I was able to spot at EZE from Terminal C airside:

The BA bound for GRU. Literally, minutes frorm pushback. 15 mins. later it took off.

http://i779.photobucket.com/albums/yy71/AR385/AR1420%20Real/LH499132-1.jpg

My LH lovely D-ABVB being towed to the gate for its 17:55 departure. It is going to occupy the gate the BA 744 was occupying previously. I hope it´s a premonition of the next carrier I willl fly in F

http://i779.photobucket.com/albums/yy71/AR385/AR1420%20Real/LH499137-1.jpg

This AF plane was being towed to another part of the terminal. Apparently, all European flights leave EZE between 17:00 and 18:00

http://i779.photobucket.com/albums/yy71/AR385/AR1420%20Real/LH499136-1.jpg

This AR plane arrived from somewhere as it went to the decrepit AR terminal.

http://i779.photobucket.com/albums/yy71/AR385/AR1420%20Real/LH499135-1.jpg

That´s the LAN Argentina plane I saw in the morning arriving from somewhere. It spent the rest of the day there. I suppose it was waiting for an evening departure or had some sort of tech failure.

Now, at 16:40:

http://i779.photobucket.com/albums/yy71/AR385/AR1420%20Real/LH499134-1.jpg

Morning:

http://i779.photobucket.com/albums/yy71/AR385/LH%20510%20Real/LH499119.jpg

My plane to MDZ

http://i779.photobucket.com/albums/yy71/AR385/AR1420%20Real/LH499133-1.jpg

By 16:40, no announcement was made, but I saw a Mendocino next to me from some vine yard yelling in his cell phone aboun his great deal on wine sales to an American company so I followed him. Effectively, the bus bound for the the 737W that was flight 1420 was already filling with people. Thank goodness I was one of the first to travel to the plane in the bus. More on that soon.

According to AR, this is the accommodation for their 737-700W

http://www.aerolineas.com.ar/Arg/mai...?idSitio=MX&idPagina=3&idIdioma=es

Futher, a graphic:



And friends, sorry, that is it for pictures. My camera batteries died and it was impossible to get up to the the overnhead to get new ones. If you wish to continue reading, this will become very interesting, if not, well, I understand. But, from now on, now pictures, I warn you.

So what happens? I arrived in the aircraft, find my crummy seat 3D that I´m not kidding, those planes must have arrived from some airline like Ryanair. My head went beyond the head rest, and I had to turn my knees sideways in order to be seated comfortably. Fine, no problem, it´s a 1:20 min flight, but the fun started soon.

See from my graphics, AR apparently had sold this flight as having first class. So many customers, 8, entered the aircraft expecting a first clas seat. At the same time, other customers who had not bought the first class option showed up with the same number of seat. I mean, 2A in first class is the same as 2A in coach. I don´t know and I don´t care who screwed up but there were now, First class passengers in a plane with no first class and coach class passengers for seat numbers for those coach class seats that were not supposed to exist. They were First Classs after all.

The FAs were three staff. 2 ladies and 1 guy that we will talk about him later. But they had no idea what to do. The F passengers had the same seat assignements that the coach passengers and neither was budging. The head flight attendant first called the captain. The Captain opened the cockpit door, took a cursory look and then said "call ground, this is a ground screw up, but whatever happens I´m keeping my schedule, even if I have to take off with the plane empty" And promptly returned to the cockpit and shut the door.

Me, watching everything from my aisle seat, discovered my seatmates were a rock group! They were flying to MDZ for a rock festival there I had no idea it was talking place but it was important in Argentina.

So the incompetent FAs called ground which to their credit came on board pretty quickly but they could do nothing because the flight was FULL. So the usual routine starts. Please? anyone wants to deplane for a voucher to somewhere? please? And yesl enough did, and we took off.

But, I can´t imagine how I would have felt if I had purchased an F ticket and then arrived at the plane an not only there is no F, but there are coach passengers with the same number of my seat seatin IN MY SEAT Appartently, AR screwed up because they made a last minute plane change. Fine. But if you do that, you at least take care of your high yielding passengers first and foremost.

As I said before, there were three FAs on board, two pretty ladies and one young man. The flight is usually scheduled at 1 hour 45 mins but it usually is more like 1hour and 10-15. I wish I had a picture of the snack box but I don´t. It was 30cms long and 10cms wide. inside there was a nice ham and cheese sandwich, an alfajor (google is your friend) and a kit kat, plus a drinks run. They could have done two, considering the duration of the flight. For the time of the day, though, I think it was a perfect meal.

All nice and dandy? The male FA discovered he was a major fan of the rock band sitting next to me, so he spent the entire flight talking to them. The two poor FAs were left with the onboard service and every other duty to themselves. I was surprised they didn´t come to get him or at least made nasty faces to him but no, that didn´t happen. The entire onboard servive ona FULL economy configured 737-700W was done by two FAs while the third one spent the entire time with his crotch close to my nose exchanging band stories. And you could tell the band was embarrassed. But it´s up to Recalde to do something about it.

The rest of the flight was uneventful. Lots of turbulence but that is expected in MDZ at that time of the year and day and I enjoy turbulence.

We landede normally, got out of the plane, picked up my luggage and for the first time in 5 years I saw my favorite cousin. I´ll spare you the emotional part of that but I had finally made it. I was in Mendoza.

P.S.

I wonder what went through the head of the Skyteam members to invite and accept AR into the alliance. AR is an airline I will avoid in he future and try not to interline with. Fine, keep accepting airlines like AR and in a few years, SkyTeam will be the first airline alliance to disappear. As it is, I only fly Air France, AM, KE and maybe SU in that alliance I travel with. AR? Come on.

[Edited 2011-01-25 01:22:52]


MGGS
14 replies: All unread, jump to last
 
User currently offlineflyvabb From India, joined Apr 2007, 63 posts, RR: 0
Reply 1, posted (3 years 7 months 1 week 4 days 13 hours ago) and read 7962 times:

Hey AR384,

Even without the pictures, a very interesting report for sure.

Its a shame that you had to go through that madness! How they managed to get into Skyteam is a mystery for sure!

I'd probably send this TR to AR and Skyteam and see if you get any kind of response.

Cheers,
FlyVabb



Up, up and away!
User currently offlineCheco77 From Peru, joined Oct 2004, 1345 posts, RR: 8
Reply 2, posted (3 years 7 months 1 week 4 days 11 hours ago) and read 7798 times:

Hello AR385,

I am completely in shock!!! How could they treat you like that??? That is medieval behavior! OMG!
I was only reading and I got furious, I don´t imagine being there mayself and this happening to me! I would have go crazy!

Thanks for sharing, I am definitely NOT flying AR ever! I live half my life in Latin America, I have never been in ARG though. But in Costa Rica and Peru, where I spend the most time, the locals don´t speak very well of Argentineans. They have a bad reputation and looks like they don´t want to change it!

Have a good day,

Adam



Czech Boeing lover living in Lima
User currently offlineogre727 From Spain, joined Feb 2005, 719 posts, RR: 2
Reply 3, posted (3 years 7 months 1 week 4 days 10 hours ago) and read 7711 times:

I have to go to SCL (I am living now in Buenos Aires) on a monthly basis, and I avoid them like the plague... funny your experience was similar to mine... I bought a business class ticket and on the return, the plane was fully economy... so I had to apply for a refund... they refunded the money, but only after we made several complaints.... They are horrible.


Sigh
User currently offlineIBERIA747 From Spain, joined Aug 2003, 1831 posts, RR: 58
Reply 4, posted (3 years 7 months 1 week 4 days 9 hours ago) and read 7694 times:

Quoting Checo77 (Reply 2):
I am completely in shock!!! How could they treat you like that??? That is medieval behavior! OMG!
I was only reading and I got furious, I don´t imagine being there mayself and this happening to me! I would have go crazy!

I couldn't agree more. I guess I would have ended up getting arrested if I was in AR385's shoes.

The behaviour and education shown by the AR "agent" can NOT be tolerated by any means in any type of business. She just didn't show any respect towards you as a person...let's not even talk about her "customer service skills". Of course, working for a government "owned" airline she's now a public worker (funcionaria) so she just doesn't give a s**t. Same old story...those people couldn't wait to get back under the Argentine government's umbrella in order to live comfortably and have a safe job doing nothing.

Quoting AR385 (Thread starter):
The manager was occupied in another shouting match with another AR passenger who apparently had been denied his seat since the night before to somewhere and was at the end of his tether and both were screaming at the end of Terminal C to the point that security had already arrived with HUGE guns.

See?? Another fine example of "the new" Aerolineas Argentinas at its best.

Quoting AR385 (Thread starter):
See from my graphics, AR apparently had sold this flight as having first class. So many customers, 8, entered the aircraft expecting a first clas seat. At the same time, other customers who had not bought the first class option showed up with the same number of seat. I mean, 2A in first class is the same as 2A in coach. I don´t know and I don´t care who screwed up but there were now, First class passengers in a plane with no first class and coach class passengers for seat numbers for those coach class seats that were not supposed to exist

Wow...here we go again. 3rd time on the same day... This is just crazy.

Quoting AR385 (Thread starter):
I wonder what went through the head of the Skyteam members to invite and accept AR into the alliance.

Sounds like a joke, doesn't it?



¡¡VIVA ESPAÑA!!
User currently offlinelychemsa From United States of America, joined Oct 2009, 1199 posts, RR: 3
Reply 5, posted (3 years 7 months 1 week 4 days 9 hours ago) and read 7624 times:

Delta has the worst frequent flyer program of all US airlines. And AF give very little mileage credit on economy tickets unless it's full fare. So I avoid Skyteam.

Enjoyed reading. I flew AR in 1978 from BA to Iguazu from downtown BA. The plane colours I believe have hardly changed in 30 years.


User currently offlineCheco77 From Peru, joined Oct 2004, 1345 posts, RR: 8
Reply 6, posted (3 years 7 months 1 week 4 days 7 hours ago) and read 7534 times:

Quoting IBERIA747 (Reply 4):
The behaviour and education shown by the AR "agent" can NOT be tolerated by any means in any type of business. She just didn't show any respect towards you as a person...let's not even talk about her "customer service skills". Of course, working for a government "owned" airline she's now a public worker (funcionaria) so she just doesn't give a s**t. Same old story...those people couldn't wait to get back under the Argentine government's umbrella in order to live comfortably and have a safe job doing nothing.

Very well said Iberia747!!! She didn´t had any respect, the sentence "¿Y a usted qué le importa?" or the ¿Y? after asking. ¿Y? is not an answer to a question!!! Just horrible behavior.



Czech Boeing lover living in Lima
User currently offlineAR385 From Mexico, joined Nov 2003, 6190 posts, RR: 31
Reply 7, posted (3 years 7 months 1 week 4 days 1 hour ago) and read 7282 times:
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The EZE International terminal that for some reason was deleted from my report:

http://i779.photobucket.com/albums/yy71/AR385/AR1420%20Real/LH499131-1.jpg

To the left you can see the check in counters. In the middle, if you look closely you can see those boys withe their luggage mummyfying machines and the picture is taken from the second floor from where that cafe where they allowed me to use WI FI in exchange for beer. Towards the end of the picture is the CHAOS that is the arrivals and the exits. To the left, the hen house called Terminal C (bring corn) to the right, although I may be off here, the decrepit AR terminal, 2which if somebody took the time to restore it, could be a beautiful piece of Art Deco architecture. A shame.



MGGS
User currently offlineAR385 From Mexico, joined Nov 2003, 6190 posts, RR: 31
Reply 8, posted (3 years 7 months 1 week 2 days 21 hours ago) and read 6952 times:
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Quoting flyvabb (Reply 1):
Even without the pictures, a very interesting report for sure.

Its a shame that you had to go through that madness! How they managed to get into Skyteam is a mystery for sure!

I'd probably send this TR to AR and Skyteam and see if you get any kind of response.

Thank you very much FlyVabb. I specially appreciate your words because many people ignore reports without pictures or stop reading them when the picutres are gone. Yes, it was a bad exerience, but you know what? I was on a vacation. A total, complete vacation that I had not taken in 5 years, so I tried not to get distressed.

The problem that I was really worried about was my diabetes. I literally had no medicine, nor insuline and it was looking like it was not going to be until 19:30 until I got to MDZ and I could get some. And I sincerely did not want to leave the airport grounds to look for a pharmacy. Not with the chaos that is Buenos Aires these days with strikes, road cuts, protests and pickets. Neither did I want to have anything to do with the airport´s emergency services. WIth the previous experiences of the morning, enough was enough. When I arived at MDZ I had a blood sugar level of 380. It was then MY RELATIVES who wanted to take me to the hospital, but there´s nothing that an IV shot of rapid action insuline and PLENTY of water can solve and my cousin had gotten that in the afternoon.

Writing to AR? Sending this trip report to them? They´ll probably laugh and throw it in the trash and I´m not interested in any type of compensation neither do I know if I am entitled to any. Speaking about my experience with them to others is enough for me. Skyteam? They know what goes on. Don´t you think they sent travellers on their own to check things? In my opinion, after what I experienced, bribes "coimas" were involved in them joining the Alliance, on both sides and I don´t give a flying dingo if anybody gets offended by me saying that.

Quoting Checo77 (Reply 2):
Hello AR385,

I am completely in shock!!! How could they treat you like that??? That is medieval behavior! OMG!
I was only reading and I got furious, I don´t imagine being there mayself and this happening to me! I would have go crazy!

Thank you for your empathy Checo77, but as I said before, I was on a vacation moood and I tried very hard to see things positively. Although I have to say tha the shock at the threatment I was receiving also probably had something to do with it.

Even the routine on board the plane where the F passengers had no seats and the coach passengers wouldn´t move was really a riot. At one point there were at least 10 people yelling, screaming, FA´s white as a sheet not knowing who to talk or do and running around like headless hens. Those memories I´ll cherish forever. Beats any of these season´s comedies in Mar del Pata.

Quoting Checo77 (Reply 2):
the locals don´t speak very well of Argentineans. They have a bad reputation and looks like they don´t want to change it!

Please, don´t get the idea that the government employees of a lousy government company like AR are representatives of all Argentines. Argentines are great people (I myself am 50% Argentine) it´s just that the government employees in companies involved with tourists are actually making tourists not want to come back. A shame. But believe me, Argentines are fantastic, very educated, generous, lovely people. My mother is great, for example   Just don´t use AR when travelling down there.

Quoting ogre727 (Reply 3):
I bought a business class ticket and on the return, the plane was fully economy... so I had to apply for a refund... they refunded the money, but only after we made several complaints.... They are horrible.

As I mentioned before, the whole situation was a riot. A comedy by Fellini. I magine it was the same with you.

Quoting IBERIA747 (Reply 4):
I couldn't agree more. I guess I would have ended up getting arrested if I was in AR385's shoes.

The behaviour and education shown by the AR "agent" can NOT be tolerated by any means in any type of business. She just didn't show any respect towards you as a person...let's not even talk about her "customer service skills". Of course, working for a government "owned" airline she's now a public worker (funcionaria) so she just doesn't give a s**t. Same old story...those people couldn't wait to get back under the Argentine government's umbrella in order to live comfortably and have a safe job doing nothing.
Quoting IBERIA747 (Reply 4):
Sounds like a joke, doesn't it?


IBERIA747, you are right. Not to generalize but once Argentines get a "funcionario público" job, whoever has to deal with them is screwed. At least at the Federal level. In the provinces it must be different (not on RIo Gallegos, surely) because all the business I had with Mendoza Province public funtionaries went swimmingly and they were as professional, courteous and knowledgeable. It´s the Federal level that´s a Gordian knot.

A sad sad joke.

Now friends, make no mistake. This was a vacation and I was in a vacation mood and wanted things relaxed.I know in vacations plans change alll the time and you have to be open minded. Butnf this had been a business trip and I had received this same treatment this would have been another type of trip report. As IBERIA747 sais, At some point I would have probably ended up arrested. When I´m on business travel I´m in no mood to take this type of shit. And I don´t take it.

Thank you all for your comments.



MGGS
User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 15
Reply 9, posted (3 years 7 months 3 days 6 hours ago) and read 6447 times:

Thanks for sharing this trip report, Looks like you did not have a good time on AR.


Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlineAR385 From Mexico, joined Nov 2003, 6190 posts, RR: 31
Reply 10, posted (3 years 6 months 3 weeks 5 days ago) and read 6121 times:
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Quoting MSS658 (Reply 9):
Thanks for sharing this trip report, Looks like you did not have a good time on AR.

Only a story about my mother and a flight she took in th early 70´s on PAn Am is worst than this thing I experienced. I shudder what a 14 hr. EZE-AKL can be an 12 hr. EZE-MAD their new (suppossedly soon to start) EZE-MEX. I won´t be on the inaugural. I can assure you.



MGGS
User currently offlineWideBodyroga From United States of America, joined Sep 2008, 613 posts, RR: 16
Reply 11, posted (3 years 6 months 2 weeks 5 days 3 hours ago) and read 5700 times:

Quoting AR385 (Thread starter):
Me: Can you please see I you can put me on the 11:35 to MDZ? "Lista de espera viva, you know?

Agent: No, flights close one hour before departure, that flight is closed

Me: Now, please, it´s 10:15, flight departs at 11:35, I´ve been travelling for 48 hours

Agent: ¿Y? (So)

Me: ¿Y? The flight is still open for the next 20mins, according to you, and if you don´t put me on it, I´m stuck here for the next 8 hrs, I´ve been travelling for the past 48 hours, please try to be understanding, help me, and put me on the 11:35, please Mam, just as as Aerolineas Argentinas in México told me it could be done.

Agent: Whatever Aerolineas Argentinas outside Argentina says nos importa "UNA MIERDA a los que nos la bancamos acá". And as I said, the flight is closed, we closed one hour before departure. You can come back at 15:35 to get your boarding pass but sorry, until then , we can´t check your luggage in either.

Me: So, basically you are telling me that until 15:35 I have to haul my baggage around through wherever, and that even that there are still 15 mins. for check in to be open you are denying me boarding?

Agent: At that, she rolled her eyes and mtioned for the customer behind memto come forward.

And that was it. I decided to stop arguing or getting out the Mexico long hour flight card. My blood sugar level at that point was starting to react and I needed to be careful with that too. My insuline had gone bad on the LH 510 (Maria froze it) and once insuline is frozen it´s gone. Shen didn´t do it on purpose, poor thing , she was mortified, she just put a packet of frozen CO2 on top of it. and It froze, crystallyzing, and destroying it.

So, I did not want to end up in a Bs As hospital because of trouble with a company with no seriousness at all, Aerolineas Argetninas. In hindsight, I should have pullled the diabetic card. It could have gotten me on board the 11:35 flight or at least some type of compensation, and I don´t mean a first classs MIA trip but at least the possibility of letting me leave my luggage with them untl 15:35

What really pissed me off was that while they were telling me the 11:35 flight was closed they were checking in a gentleman for the the 11:35 AM AR MDZ flight inn the next counter. I asked about it, and the lady agent said it was "None of your business" "Y a usted qué le importa?"

So. What to do? Yell? Scream? In my experience that does not work when the employee is behaving like that. Call the manager?.

Wow is the only thing that comes to mind after reading the above. I have had similar experiences in the past but at least no-one was rude to me like that.

As for the lack in insulin at EZE, is that normal? I mean, shouldn't it be one of those things that an airport pharmacy MUST have given the number of people that fly through there? I'm flabbergasted by this.

I really hope you (or anyone else) never have to go through something like this again.

WB



Visit my aviation page: http://widebodyroga.weebly.com/
User currently offlineAR385 From Mexico, joined Nov 2003, 6190 posts, RR: 31
Reply 12, posted (3 years 6 months 2 weeks 4 days 22 hours ago) and read 5642 times:
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Quoting WideBodyroga (Reply 11):
As for the lack in insulin at EZE, is that normal? I mean, shouldn't it be one of those things that an airport pharmacy MUST have given the number of people that fly through there? I'm flabbergasted by this.

It gets worse. The pharmacy told me to go to EZE´s official medical services if I really needed it, and the truth is I did. So I went. NONE of EZE´s medical services had insuline. Yes they took my pressure, they made me lie down etc. but hey said, sorry, we don´t have insuline. And I went to three offices (each kept sending me to the next) each told me to get a cab and go to downtown Bs As and find a pharmacy that may had it. No insuline in the entire EZE airport. How´s that?

And yes, it´s my fault. I should have been more careful. The fault is all mine. It´s not EZE´s fault that the poor LH FA ruined my insuline, but that the whole official EZE´s medical services don´t carry insuline in the entire airport? That´s a new one. That the very doctors of the official medical EZE service would suggest that you grab a cab and go downtown and look for it? WOW.

And beware. Most pharmacies don´t carry insuline in Argentina. You need to order it the day before, at least in the afternoon, and they would have it the next day by noon. Just some trivia for diabetics.

Aside from the insuline issue, how coincidental IB was the owner of AR for what 9 years? and then another emerald of Spanish good service and exemplaty administration, Marsans?

[Edited 2011-02-16 22:19:57]


MGGS
User currently offlineghost77 From Mexico, joined Mar 2000, 5219 posts, RR: 51
Reply 13, posted (3 years 6 months 1 week 4 days 4 hours ago) and read 5290 times:

Quoting AR385 (Thread starter):
So. What to do? Yell? Scream? In my experience that does not work when the employee is behaving like that. Call the manager?.

Yes, sometimes when front line employee's start behaving like jerks, you do that.

I would have called a manager.

And of course, treat everyone and expose the problem with respect.

g77



Ricardo Morales - flyAPM - ¡No es que maneje rapido, solo estoy volando lento!
User currently offlineAR385 From Mexico, joined Nov 2003, 6190 posts, RR: 31
Reply 14, posted (3 years 3 months 3 weeks 5 days 22 hours ago) and read 4351 times:
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After writing to AIRWAYS magazine about my trip (following a cover story on AR), AR's director for North America responded as follows:

"We were very disturbed with the negative opinion that Mr Gonzalez had about our company. As I believe your article pointed out, Aerolíneas Argentinas is making progress in improving customer care and to fail Mr Gonzalez as we apparently did is upsetting to us all. There can be no defense for the discourteous handling he experienced, even if the agent was following procedures for the acceptance of stand-by passengers.

We sincerely apologize for his poor treatment and will use his report to retrain customer contact personnel about the proper way to deal with similar incidents, hoping to avoid future such service shortcomings. And as for the terminal, enhancements are being made to create a more favorable travel experience.

It is our firm belief that Mr Gonzalez's poor handling was an aberration and not the norm. To the contrary, Aerolineas Argentinas is improving every day and is working diligently to merit inclusion in the SkyTeam Alliance in 2012."

Marcelo William Bottini
General Manager USA, Canada, Caribbean & Central America
Aerolineas Argentinas



MGGS
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