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To The Cape With SQ (Pics And Vids)  
User currently offlineycp81 From Singapore, joined Jun 2006, 416 posts, RR: 0
Posted (3 years 7 months 5 days 18 hours ago) and read 18839 times:

This trip was booked with my Krisflyer miles, costing my about 47K miles for a return economy ticket. Taxes came up to nearly S$400. I and my friend decided to go to Cape Town as it is definitely something different from the European cities and of course, a continent I have not step foot on.

On the day of departure, arrived at Terminal 2 where the check-in hall seemed like a ghost town. It was almost practically empty as there were not many flights departing from T2 late at night. Check-in agents were just talking to each other or looking bored. Check-in was swift as we had performed an online check-in and baggage was sent on the way.

My boarding pass.
http://farm6.static.flickr.com/5292/5397772016_bc26f9d314_b.jpg

Immigration again was painless and our first stop was to the Greenmarket for a quick meal which luckily, we had as will be explained later.

Starters from buffet
http://farm6.static.flickr.com/5220/5397786348_4406d16fcd_b.jpg

Tempura Set
http://farm6.static.flickr.com/5216/5397770912_dfe4f13a6a_b.jpg

Grilled Mackerel Set
http://farm6.static.flickr.com/5096/5397770558_dcb01b90b5_b.jpg

Exploring T2 after the meal. It was very quiet at 12am at night.
http://farm6.static.flickr.com/5096/5397771790_b942e2c447_b.jpg

Silkair A320 and SQ B772 resting for the night.
http://farm6.static.flickr.com/5293/5397771228_6fa03dc75e_b.jpg

Maintenance works going on another Silkair plane.
http://farm6.static.flickr.com/5016/5397186895_74cbcb5434_b.jpg

19 January 2011
Singapore Airlines
SQ 480
Singapore (SIN) - Cape Town (CPT)
B777-200(ER)
9V-SVL
Economy Class


The departure gate, which was at E12, meant a long walk down the finger of the terminal to the last gate. Boarding was just started as we reached the gate. It was very orderly with the ground staff emphasizing that boarding has to be done by row numbers.
http://farm6.static.flickr.com/5179/5397173605_0752a61413_b.jpg

Our plane for the journey.
http://farm6.static.flickr.com/5179/5397173873_de86b722a1_b.jpg

Boarding in process. The flight was quite full, with about 220/255 pax load, mainly South Africans returning home after their summer vacation. Luckily our middle seat remained empty.
http://farm6.static.flickr.com/5013/5397773120_4dd477d426_b.jpg

At the gate.
http://farm6.static.flickr.com/5172/5397184333_b641ddc625_b.jpg

Already on the seats were a pillow and blanket. Pillows were the smaller blue ones and not ones used in the new cabins. However legroom was great as usual on the 772ER planes. And as I had chose row 55 where the cabin starts to curve towards the rear, the window seats get an extra 1-2 inches pitch!


The seats on the older cabins, though quite hard, are more comfortable than the new economy seats, especially for long-legged guys like me. We are able to stretch our legs under seat in front but we could not do that on the new seats as the seat base is lower, restricting the movement of the legs. You can refer to my previous review of the new seats on SQ's A330 flight which was extremely flawed in design comfort.

After passengers had completed boarding, the same process starts of giving out hot towels and menus. Headsets were distributed after takeoff. We pushed back on time and taxied for takeoff. Flight time was announced to be 11hrs 30min.

Taxi to the runway.
http://farm6.static.flickr.com/5097/5397174565_782f7dbf57_b.jpg

Crossing the bridge to T3 and Runway 02L.
http://www.youtube.com/watch?v=tnohIfm-KsQ

Takeoff into the night skies!
http://www.youtube.com/watch?v=nX---oBpw3w

Climbing. Lights of Singapore in the distance.
http://farm6.static.flickr.com/5058/5397174953_08253852db_b.jpg

Lets have a look at the seat pocket contents.
http://farm6.static.flickr.com/5099/5397175727_d7ba358c34_b.jpg

After seatbelt signs were turned off, headsets and amenity kits (which comprises of socks and toothbrush only) were handed out.
http://farm6.static.flickr.com/5055/5397176033_1446892eac_b.jpg

Firstly, cabin crew came round with packets of nuts and drinks on trays. I had an orange juice.


Lets take a look at the menu and see what is served for supper (if you think that supper would be served).

refreshment SINGAPORE TO CAPE TOWN

light bites
Warm masala chicken with potato wrap

or

Warm double deck tuna sandwich

hot beverages
Coffee - Tea
Rooibos tea

Horrors! Where is the supper that is normally served on long-haul overnight flights?? On similar long-haul flights, SQ would serve a supper after takeoff but to South Africa, SQ won't even serve a proper meal? Shorther flights to Oz or NZ would get much better meals! I guess SQ's notion is that since there are no competition, why bother? Well I guess MH which also serves Cape Town is not much of a competition for SQ, and I am very sure MH would serve better meals.

Our "refreshment", masala chicken with potato wrap. One word, PATHETIC. It was the type used to be served on short Penang flights. Not even a chocolate bar on the tray which Ozzie flights would get on their refreshment trays. Even the crew, though they were very nice and friendly, seemed embarrassed serving it. I spoke to one of the crew regarding it and he was also surprised that no supper was served for the long flight.
http://farm6.static.flickr.com/5177/5397176829_345f7c5f3c_b.jpg

2 bites and it was gone. Luckily we had a meal earlier. Other passengers would have to starve for the next 10hrs till breakfast.
http://farm6.static.flickr.com/5138/5397776230_a08b9e7bb0_b.jpg

After the "meal", I had a visit to the lavatory. The lotions and mouthwash are still there..
http://farm6.static.flickr.com/5178/5397177693_e149cbb885_b.jpg

Only toothbrushes and combs. No more shaving kits.
http://farm6.static.flickr.com/5218/5397777050_e97d9f8d82_b.jpg

Paper towels have been replaced with facial towels.


I settled into a movie and the lights were turned off. Crew did came around with water frequently. A "delectable" snack was also served mid-flight in the darkness, which was quite forgetable.

light bites SINGAPORE TO CAPE TOWN

Fancy a snack in between your meals?
Simply take your pick from our range of delectable snacks
when our cabin crew comes around during snack service.


Sandwiches
Savoury sandwich
Vegetarian sandwich

Snacks
Roasted peanuts
Granola cereal bar
Ferrero Rocher chocolate bar
Lay's potato chips
Fruit

After nodding off for a few hours, the sun began to rise.
http://farm6.static.flickr.com/5259/5397178367_11751899b8_b.jpg

Clear blue skies.
http://farm6.static.flickr.com/5180/5397783822_8c7218dc5b_b.jpg

Lights were switched on about 2.5hrs before landing. Crew first came around with hot towels followed by juices. Well, I must say that this set of crew has shown that the service on SQ is till up there among the best, apart from a few younger ones who were quite robotic in their service. Probably it is due to the crew being excited to go to Cape Town (since they only get to go there 3 months each year when there are non-stop flights, the rest are only shuttles from Jo'burg).

Landfall into South Afican, or the Africa continent. My first glance of Africa too!. We were somewhere over Durban.
http://farm6.static.flickr.com/5214/5397778046_81ba777930_b.jpg

Crew serving breakfast.
http://farm6.static.flickr.com/5215/5397178791_7b003fd2af_b.jpg

Lets have a look at the breakfast menu.

breakfast SINGAPORE TO CAPE TOWN

fruit
Fruit appetizer

wholesome beginnings
Fried noodles with char siew style roast pork,
vegetables and mushroom

or

Mushroom omelette with chicken sausage and
hash brown potatoes

from the bakery
Breakfast roll
Butter - Fruit preserve

hot beverages
Coffee - Tea
Rooibos tea


Seems normal right? Lets look at the breakfast tray...
http://farm6.static.flickr.com/5136/5397179581_ba36f89d48_b.jpg

Something's missing? The tray seemed too empty? Yep, missing are the yoghurt, muffin and tub of water!! Terrible! We passengers to South Africa are not even worthy of a full SQ breakfast! Passengers on regional overnight flights get even better breakfasts than this! And the main courses are so small that I need to have 2 of them (compliments of the crew) to even feel a bit full.

Hard-as-rock roll, butter and jam, green chilli for noodles. Boy, do I miss TG's breakfast croissants.
http://farm6.static.flickr.com/5060/5397185465_c6f76ed87a_b.jpg

Pork char siew noodles. Nice but I could finish it in 3 mouthfuls.
http://farm6.static.flickr.com/5213/5397179969_157e15c63d_b.jpg

Mushroom omelette. It was ok.
http://farm6.static.flickr.com/5257/5397180359_06154466c1_b.jpg

Fruits. Slightly more variety this time round.
http://farm6.static.flickr.com/5013/5397180607_ed61f2ef29_b.jpg

Sea of clouds.
http://farm6.static.flickr.com/5176/5397780068_5813b6d268_b.jpg

We started our descend about half hour before arrival. Headsets were collected.
http://www.youtube.com/watch?v=hC4WBeMG1A0

Descending into Cape Town with awesome views.
http://farm6.static.flickr.com/5175/5397181601_4648eb47e7_b.jpg
http://www.youtube.com/watch?v=gbw4BILHL4w
http://farm6.static.flickr.com/5253/5397780982_623c7a8d4b_b.jpg
http://www.youtube.com/watch?v=l0UqDcq6qaI

Spoilers up...
http://farm6.static.flickr.com/5013/5397781108_8c69e7e644_b.jpg

For this sector, the crew did not rush to prepare the cabin for landing. The cabin crew only requested everyone to be seated and belted up about 15min prior to landing, which was different from the norm when the whole cabin would be in landing mode even before descend started.

Break in the clouds.
http://farm6.static.flickr.com/5051/5397785588_5d52fddce3_b.jpg

The view during approach and landing was beautiful! Cape town, lion's head and table mountain can be seen in the distance.
http://farm6.static.flickr.com/5216/5397781290_ce0b79d1a9_b.jpg

We are lower than table mountain!
http://farm6.static.flickr.com/5257/5397781558_449940d3db_b.jpg

Landing on Rwy19. The morning mist was very thick just before touchdown!
http://www.youtube.com/watch?v=vrN2Zge0Y7U

South African Airlink ERJ135
http://farm6.static.flickr.com/5052/5397185841_08dfe75c3e_b.jpg

Russian cargo plane
http://farm6.static.flickr.com/5258/5397186153_14701a2bf0_b.jpg

We parked beside a MH 744 which had also just arrived before us.
http://farm6.static.flickr.com/5258/5397781822_c622b6b475_b.jpg

Our aircraft during disembarkation.
http://farm6.static.flickr.com/5139/5397785936_c9bbf1afc8_b.jpg

Air Namibia B732
http://farm6.static.flickr.com/5252/5397183159_8995cd60b4_b.jpg

Neighbours!
http://farm6.static.flickr.com/5013/5397782362_d895d4ef04_b.jpg

Welcome to South Africa!
http://farm6.static.flickr.com/5294/5397782726_50d9c0ffc6_b.jpg

Cape Town airport arrival hall.
http://farm6.static.flickr.com/5178/5397184005_5996a56c1b_b.jpg

Overall, the service provided by the crew had been excellent. Apart from the newbies (whom one can easily tell by their "robotic" interaction), the rest of the crew are warm and friendly. Inflight entertainment is fine, of ocurse not as good as the ex3000 system. However, the food served is a real disaster. Most other airlines can serve much better food on similar length flights (budget airlines like Jetstar and Air Asia serve 2 full meals on their long haul flights even though it is payable). I am disgusted that passengers travelling to South Africa are "discriminated" against, probably due to low yields? However, being a world-class carrier, SQ should provide similar service wherever you are flying to. I have sent SQ a feedback regarding this but they have not got back to it regarding this issue.

Stay tuned for the return flight.


My past and future travels - http://www.ba97.com/ba97/calendar/report.asp?handle=ycp81
20 replies: All unread, jump to last
 
User currently offlinejrfspa320 From Australia, joined Sep 2005, 240 posts, RR: 0
Reply 1, posted (3 years 7 months 5 days 17 hours ago) and read 18673 times:

Thanks for the report, would like to visit cape town at some point
I agree the old seats are more comfortable than the new slim line ones.
Shame about the catering, but i find SQ meals poor in general, especially in comparison to EK


User currently offlinelychemsa From United States of America, joined Oct 2009, 1196 posts, RR: 3
Reply 2, posted (3 years 7 months 5 days 12 hours ago) and read 17752 times:

I think that a light snack is appropriate at 1 AM. However as you say it was not enough. And to then make you wait 10 hours for breakfast is absurd.

I am shocked at the high taxes. Awards through London also have high taxes. The YouTube link did not work for me. Thanks.


User currently offlineabrelosojos From Venezuela, joined May 2005, 5089 posts, RR: 55
Reply 3, posted (3 years 7 months 5 days 11 hours ago) and read 17664 times:

Back on the forum after a 2 month hiatus for some "confidential" work and catching up on reports ... SQ really seems to have a weak product. I can understand the lack of a meal after take-off, but 10 hours between meal service is truly unacceptable. SQ needs to really redefine its product fast.

Saludos,
A.



Live, and let live.
User currently offlineLufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 42
Reply 4, posted (3 years 7 months 5 days 8 hours ago) and read 17227 times:

Poor meals just like I had on EY from MNL. More or less identical crap but their idea of snack was even half the size of SQ's.

Quoting lychemsa (Reply 2):
I am shocked at the high taxes.

They are not taxes, they are SQ fuel surcharges.



Air Asia Super Elite, Cebu Pacific Titanium
User currently offlineCoal From United States of America, joined Aug 2006, 2030 posts, RR: 9
Reply 5, posted (3 years 7 months 5 days 7 hours ago) and read 17015 times:

Quoting ycp81 (Thread starter):
Horrors! Where is the supper that is normally served on long-haul overnight flights?? On similar long-haul flights, SQ would serve a supper after takeoff but to South Africa, SQ won't even serve a proper meal? Shorther flights to Oz or NZ would get much better meals! I guess SQ's notion is that since there are no competition, why bother? Well I guess MH which also serves Cape Town is not much of a competition for SQ, and I am very sure MH would serve better meals.

To be honest, I disagree with you and the other posters in that the snack is not sufficient. I've flown SQ to JNB a few times in J and I never have the first meal as the flight departs close to or around 2AM. I don't think too many people are hungry at this hour, plus I (and I'm sure many others) would have had their dinner earlier in the evening. I would imagine that if SQ thinks most people wouldn't want a full meal at 2AM, why bother and increase the cost?

Keep in mind the flights to Australia you mention above leave earlier in the evening and thus warrant a full meal service.

Quoting ycp81 (Thread starter):
Something's missing? The tray seemed too empty? Yep, missing are the yoghurt, muffin and tub of water!! Terrible! We passengers to South Africa are not even worthy of a full SQ breakfast! Passengers on regional overnight flights get even better breakfasts than this! And the main courses are so small that I need to have 2 of them (compliments of the crew) to even feel a bit full.

This is indeed unacceptable for SQ, and you might be right in that they are the only players on the route, they probably skimp a bit on it. However, if could be worse. You could be like me, who is stuck flying CA and MU. Your breakfast looks like a feast compared to what we get in F on Chinese carriers!

Nice shots of Table Mountain on the way down!

Cheers
Coal



Nxt Flts: VA SYD-CBR-SYD | CX SYD-HKG-SYD | QF SYD-DFW | AA DFW-MIA-DFW | QF DFW-SYD
User currently offlineSIN7 From Singapore, joined Jun 2007, 171 posts, RR: 0
Reply 6, posted (3 years 7 months 5 days 4 hours ago) and read 16703 times:

Thank you for the pics and TR.
Hmmm, you got me thinking South Africa for my next trip.
The food at the lounge looks really good.

I think it’s fair for the refreshments for past mid night flight as most pax will be asleep.
There’re snacks available so, it’s fine.
However, agree with you that the breakfast was absolutely lacking.
Yeah, why is it there were no muffin / croissant and yoghurt!
Wholesome Beginnings – Geeez I thought this silly tag was gone!

The lack of food reminded me the time I took SQ’s morning flight from SIN-LHR. We were served breakfast and then nothing for the next 10 hours before the next meal was served (however, crew did their drink rounds and had snacks at the galley). It was a day flight and most pax were awake all the way. Most of us were so hungry.

Does SQ still uplifts some cup noodles for Economy pax (on request only)?


User currently offlineBurj From United States of America, joined Nov 2007, 901 posts, RR: 4
Reply 7, posted (3 years 7 months 5 days 4 hours ago) and read 16640 times:

Enjoyed the TR!

While it is nice that the do amenity kits for economy....considering the time of the flight why not provide eye shades?

Regarding the meals...I can understand the logic of not having a full dinner on a flight that leaves so late at night...BUT then you can't wait 10 hours before serving breakfast!

Yogurt is relatively cheap and healthy....sad that it wasn't included with breakfast....


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6760 posts, RR: 77
Reply 8, posted (3 years 7 months 5 days 2 hours ago) and read 16463 times:

Hi Yong,

nice report with some good pictures. Cannot remember having seen a report about SQ's operations to South Africa.

Quoting ycp81 (Thread starter):
After seatbelt signs were turned off, headsets and amenity kits (which comprises of socks and toothbrush only) were handed out.

Eye shades should be included on a night flight, but at least you got an amenity kit at all. TG didn't offer that on my MUC-BKK-BNE flights in October.

Quoting ycp81 (Thread starter):
Horrors! Where is the supper that is normally served on long-haul overnight flights?? On similar long-haul flights, SQ would serve a supper after takeoff but to South Africa, SQ won't even serve a proper meal? Shorther flights to Oz or NZ would get much better meals! I guess SQ's notion is that since there are no competition, why bother? Well I guess MH which also serves Cape Town is not much of a competition for SQ, and I am very sure MH would serve better meals.
Quoting ycp81 (Thread starter):
Something's missing? The tray seemed too empty? Yep, missing are the yoghurt, muffin and tub of water!! Terrible! We passengers to South Africa are not even worthy of a full SQ breakfast! Passengers on regional overnight flights get even better breakfasts than this! And the main courses are so small that I need to have 2 of them (compliments of the crew) to even feel a bit full.

I have to agree that the meal service in general is quite poor - not just in terms of size, but also in terms of presentation. SQ could have offered a bit more after takeoff, but serving large meals like during the day is not a good idea, either. On my TG BKK-BNE flight I would have preferred a light meal, but that had been gone already. Breakfast was great on TG. If you want to compare:

Thai Fails To Impress: MUC-BKK-BNE On 744 & 777 (by PlaneHunter Jan 23 2011 in Trip Reports)


PH



Nothing's worse than flying the same reg twice!
User currently offlineycp81 From Singapore, joined Jun 2006, 416 posts, RR: 0
Reply 9, posted (3 years 7 months 4 days 23 hours ago) and read 16175 times:

Quoting PlaneHunter (Reply 8):
I have to agree that the meal service in general is quite poor - not just in terms of size, but also in terms of presentation. SQ could have offered a bit more after takeoff, but serving large meals like during the day is not a good idea, either. On my TG BKK-BNE flight I would have preferred a light meal, but that had been gone already. Breakfast was great on TG. If you want to compare:

The meals on TG looks so much better. Having flown on TG a number of times, I always find their meals to be better than SQ, at least in economy.



My past and future travels - http://www.ba97.com/ba97/calendar/report.asp?handle=ycp81
User currently offlineycp81 From Singapore, joined Jun 2006, 416 posts, RR: 0
Reply 10, posted (3 years 7 months 4 days 21 hours ago) and read 15901 times:

It was 4 amazing days in Cape Town and I had to drag myself back to Singapore. How I am gonna miss the clear blue skies, the natural scenery, the food... Our flight back was at 12pm and I had booked the airport shuttle to pick us up at our hotel at 0930am. It was only a 20min drive to the airport.

Cape Town airport only has 1 departure check-in hall for both international and domestic flights. It was spruced up for the World Cup and was looking quite modern. Not an "african" airport that we would imagine it to be.

SQ has 6 check-in counters opened for check in and they were not too busy. According to the staff, our load today in economy would only be 150/255.
http://farm6.static.flickr.com/5218/5400053763_ab3710372b_b.jpg

I could not get row 55 during online check-in and so settled for row 54 instead. Notice something different in the boarding pass?
http://farm6.static.flickr.com/5020/5400106611_9936cb7490_b.jpg
Printed on it is the sentence "Have a pleasant flight" instead of the usual "be at the gate 15min before departure" thingy.

After check-in, we proceeded to grab some food (just in case) as well as some plane spotting. The viewing area where all the restaurants are is fantastic! It offers an unobstructed view of the gates and the runway!

International flights that has arrived.
http://farm6.static.flickr.com/5091/5400053845_8a1da50861_b.jpg

BA/Comair B737-400 arrived from a domestic flight.
http://farm6.static.flickr.com/5299/5400653130_7d9426d109_b.jpg

South African B738 preparing for departure.
http://farm6.static.flickr.com/5211/5400653206_b635d2cf9a_b.jpg

Virgin A346 has also just arrived. Unfortunately no gates were available and it had to be parked at the remote stand.
http://farm6.static.flickr.com/5053/5400653280_dca0e4bc54_b.jpg

1Time MD80 in zebra livery.
http://farm6.static.flickr.com/5051/5400054153_3fb8556e5c_b.jpg

Etihad A332 departing for J'burg and Abu Dhabi.
http://farm6.static.flickr.com/5091/5400054229_31dfa07c64_b.jpg

Kulula B738 in a boring white livery
http://farm6.static.flickr.com/5294/5400054325_b0cfa84c8f_b.jpg

Now that's more like a Kulula jet! (B734)
http://farm6.static.flickr.com/5215/5400054441_b1faca2af3_b.jpg

View of check-in hall.
http://farm6.static.flickr.com/5137/5400054611_6bc774bed9_b.jpg

International departures for the day.
http://farm6.static.flickr.com/5091/5400653910_bccec6f5bb_b.jpg

Of course I have! And I will be back!
http://farm6.static.flickr.com/5019/5400654090_e9bae801d6_b.jpg

Departure gates area. Some duty free shops and nothing much else. Very empty as not a lot of international departures are scheduled around this time.
http://farm6.static.flickr.com/5133/5400654278_e3baa39734_b.jpg

South African A346
http://farm6.static.flickr.com/5214/5400654182_45073961c6_b.jpg

Some cargo jets in the distance. A B727 and B732.
http://farm6.static.flickr.com/5211/5400654402_45f4b7bef9_b.jpg


23 January 2011
Singapore Airlines
SQ 481
Cape Town (CPT) - Singapore (SIN)
B777-200(ER)
9V-SVL
Economy Class


Boarding was announced about 40min before STD. Our aircraft would be 9V-SVL again!
http://farm6.static.flickr.com/5137/5400654530_470b95816f_b.jpg

Boarding was not by rows but with the light load, there was no problems with this. In fact we finished boarding 10min before STD! This set of crew appeared to be great again. In fact, I was greeted by name on both sectors when I stepped into the aircraft!

At the gate. Another BA aircraft , a B772, just arrived.
http://farm6.static.flickr.com/5300/5400654676_f28e049603_b.jpg

Seat pitch at 34" at normal rows. It was still great.


As usual, the normal procedure began. Hot towels, menus, amenity kits, headsets etc. After doors were closed, my friend jumped over to another ow to grab 3 seats for himself. So we had now a bed each! We pushed back on time with the safety video playing.

http://www.youtube.com/watch?v=XTt_KwFmx8g

Pushing back. A Lufthansa B744 has also arrived.
http://farm6.static.flickr.com/5212/5400055905_1b237abb7e_b.jpg

Taxi to the runway with Table Mt in the background.
http://farm6.static.flickr.com/5256/5400655156_e3ee125d05_b.jpg

Taxi
http://www.youtube.com/watch?v=W7UgE-2xzUo

Take off from Rwy 19. Bye Cape Town! It has been a wonderful stay!
http://www.youtube.com/watch?v=9UB8zDIOiao

Final view of Table Mountain.
http://farm6.static.flickr.com/5217/5400655326_baa8d331dc_b.jpg

Climbing
http://farm6.static.flickr.com/5180/5400655516_3fc3131e11_b.jpg

More mountains.
http://farm6.static.flickr.com/5136/5400655772_6ab7175c75_b.jpg

After seatbelt signs are switched off.
http://www.youtube.com/watch?v=-2pnHXxZeDo

Over clouds
http://farm6.static.flickr.com/5140/5400655930_3cd42dc66d_b.jpg

Soon after, crew came around with a bar service using bar carts. As usual, all liquors/spirits were "hidden" in the cart. Only soft drinks, juices and wines on the cart top, unlike TG which displays all the liquors as well.
http://farm6.static.flickr.com/5139/5400656118_a1cbc1eba6_b.jpg

But the stewardess was kind enough to give me 2 packets of nuts. I ordered a Singapore Sling and a apple juice to go along. This is one of the few times when the crew actually got the sling right (pink and not red in colour). The stewardess even came back during 2nd round of drinks and asked whether the sling is good. Of course!
http://farm6.static.flickr.com/5297/5400656318_034077706a_b.jpg

After bar service, lunch was soon served. Lets take a look at the menu.

lunch CAPE TOWN TO SINGAPORE

appetiser
Pasta-roasted vegetables and ham salad

main Courses
Deep fried fish in sweet and sour sauce,
seasonal vegetables and steamed rice

or

Roast chicken with herb gravy, seasonal
vegetables and potatoes

cheese
Cheese and crackers

dessert
Marble sponge cake

from the bakery
Roll and butter

hot beverages
Coffee - Tea
Rooibos tea


Tray set-up. You may have noticed that there were no side-trays on the tray itself to place the rolls/crackers/cheese/butter. It was quite messy with all the stuff randomly placed on the trays. Cost-cutting to save weight? Or again because it is a "african" flight?
http://farm6.static.flickr.com/5131/5400656652_0ab4a3c320_b.jpg

Appetizer, roll and dessert. No side-trays, side dishes were cling wrapped.
http://farm6.static.flickr.com/5294/5400057629_33121ae5c9_b.jpg

Pasta-roasted vegetables and ham salad. Only a few teeny weeny bits of ham.
http://farm6.static.flickr.com/5251/5400656992_b08b9bdbee_b.jpg

Roast chicken with herb gravy, seasonal vegetables and potatoes. Nothing exciting. Chicken was a bit dry.
http://farm6.static.flickr.com/5299/5400058057_1e12c6b2f1_b.jpg

Cheese and crackers. The cheese was good though.
http://farm6.static.flickr.com/5015/5400058237_93dbb74f0f_b.jpg

Marble sponge cake. Cheap, unimaginative and very dry. I did not finish it, and I am a dessert person.
http://farm6.static.flickr.com/5257/5400657516_135ffe82be_b.jpg

Overall the meal is average. It will fill that hole in the stomach and that is it. Not something that you will remember of. After lunch, passengers just relaxed and watched their IFEs or napped.

Cabin view after lunch.
http://farm6.static.flickr.com/5255/5400058539_df2052d57d_b.jpg

Nearing Madagascar.
http://farm6.static.flickr.com/5294/5400058645_834332eb5e_b.jpg

Leaving Madagascar
http://farm6.static.flickr.com/5258/5400657984_f9acda61dc_b.jpg

First class bed with economy class service. Who needs NZ's Skycouch?


As we were flying into the night, it got dark rather soon.
http://farm6.static.flickr.com/5259/5400658296_f8c4e0520a_b.jpg

Dusk.
http://farm6.static.flickr.com/5179/5400658470_6811b2ab74_b.jpg

About 3hrs after lunch, the crew came around with baskets of snacks. Lets see what is on offer.

light bites CAPE TOWN TO SINGAPORE

Fancy a snack in between your meals?
Simply take your pick from our range of delectable snacks
when our cabin crew comes around during snack service.


Sandwiches
Savoury sandwich
Vegetarian sandwich

Snacks
Roasted peanuts
Chocolate bar
Assorted biscuits
Potato chips
Savoury snacks
Fruit

I had some biscuits and a chocolate bar. The crew asked me to grab as much as I want. Great of them!
http://farm6.static.flickr.com/5134/5400658706_7be3432644_b.jpg

I tried to sleep after having the snacks but was unable to do so as my body is telling me that it is only dinner time in Cape Town. So I just lazed on my "bed" watching movies. Another hour later, a round of snacks and drinks was offered again. Great service!

About 2.5hrs prior to landing, lights were switched on and hot towels offered before breakfast was served. Lets have a look at the breakfast menu.

breakfast CAPE TOWN TO SINGAPORE

fruit
Fruit appetizer

wholesome beginnings
Braised fish with Oriental sauce, vegetables and
vermicelli

or

Scrambled eggs with chicken sausage, grilled tomato,
mushrooms and potatoes

from the bakery
Breakfast roll
Butter - Fruit preserve

hot beverages
Coffee - Tea
Rooibos tea


Well, looks like no yoghurt or muffin will be offered again. Kind of expected by now. Surprisingly, breakfast was even served using a refreshment tray (the one used to serve the pathetic wrap on our way up). Other than continental breakfasts, I don't ever recall SQ serving breakfasts on such a small tray.
http://farm6.static.flickr.com/5058/5400658866_c672f0c6bd_b.jpg

Fresh fruits. Quite sweet.
http://farm6.static.flickr.com/5019/5400059769_1eb5b59425_b.jpg

Braised fish with Oriental sauce, vegetables and vermicelli. Very salty!
http://farm6.static.flickr.com/5257/5400659206_951811ce44_b.jpg

As it was too salty, I asked for the eggs which the crew gladly passed one to me. According to them, they had lots of leftovers.

Scrambled eggs with chicken sausage, grilled tomato, mushrooms and potatoes. Better choice but the potatoes were the exact same ones as served during lunch earlier.
http://farm6.static.flickr.com/5057/5400060155_45d461ecef_b.jpg

After breakfast was cleared, we were nearing Singapore.
http://farm6.static.flickr.com/5020/5400060517_1025bdfed8_b.jpg

Last wash up and we were soon preparing to land in Singapore.
http://farm6.static.flickr.com/5178/5400060343_2737518122_b.jpg

For this flight, the crew performed the normal "get your seat upright 30min before landing" ritual but I was already getting too tired to care. We approached from the south and flew along the southern part of Singapore in darkness.

Can you spot Marina Sands and Singapore Flyer?
http://farm6.static.flickr.com/5292/5400060595_bba6e1be3f_b.jpg

Smooth landing into Singapore. The flight took about 11hr10min. We landed at 0515am, 10min ahead of schedule.
http://www.youtube.com/watch?v=hDI9KTwyxW4

Parked at gate F56. I guess we were one of the first few flights that landed so early as the terminal was practically deserted. Shops were still closed and according to the arrival screens, we were the first flight to land at the F gates.

The service provided by the Singapore Girls and Boys have affirmed that SQ still delivers one of the best and consistent service onboard among all airlines. But the food offering has definitely gone downhill. Maybe because this is a low-yielding flight or due to lack of competition, but the meals served are really depressing. Lets see how the food differs on my SQ flight tomorrow to Paris!

One last note, go visit Cape Town!!



My past and future travels - http://www.ba97.com/ba97/calendar/report.asp?handle=ycp81
User currently offlineFlyboyOz From Australia, joined Nov 2000, 1985 posts, RR: 25
Reply 11, posted (3 years 7 months 4 days 19 hours ago) and read 15709 times:

When you're flying after midnight, you will get wrap I recall SQ did serve warp (same box and product!!) too 2 or 3 years ago when i flew from SIN-SYD at late night flight - it was actually after midnight! Not many pax want to eat after midnight as it's late and they want to sleep. If you're still hungry, you can ask cabin crew to give you another wrap after they finish serving meals to the pax. You can have more food during refreshment only not main meal.

Emirates and Virgin Atlantic are also doing the same things when it's after midnight flights. They only serve a small pie and apple/sandwiches/bun.

I should better flying somewhere from SIN in between 6pm to 23:30pm so that i can have proper inflight dinner.

SQ uses small tray for refreshment. (no choice)

SQ uses large tray for main meals. (three or two choice meals)



The Spirit of AustraliAN - Longreach
User currently offlineycp81 From Singapore, joined Jun 2006, 416 posts, RR: 0
Reply 12, posted (3 years 7 months 4 days 19 hours ago) and read 15633 times:

Quoting FlyboyOz (Reply 11):
When you're flying after midnight, you will get wrap I recall SQ did serve warp (same box and product!!) too 2 or 3 years ago when i flew from SIN-SYD at late night flight - it was actually after midnight! Not many pax want to eat after midnight as it's late and they want to sleep. If you're still hungry, you can ask cabin crew to give you another wrap after they finish serving meals to the pax. You can have more food during refreshment only not main meal.

The flight you are mentioning is SQ231, which departs at around the same timing. However, even a chocolate bar is served with the refreshment and the breakfast on the SYD flight is also more substantial. And SYD is a 7hr mid-haul flight compared to my almost 12hrs long-haul flight. Long-haul flights departing around the same time such as Rome, Athens, Zurich etc got served a supper and not a wrap after takeoff and so I don't understand the difference.



My past and future travels - http://www.ba97.com/ba97/calendar/report.asp?handle=ycp81
User currently offlineDocpepz From Singapore, joined May 2001, 1971 posts, RR: 3
Reply 13, posted (3 years 7 months 4 days 18 hours ago) and read 15498 times:

Dude

Your breakfast was served on the small refreshment tray, because that's the same tray used to serve the refreshment on the way down to CPT right..... SQ is not going to upload special trays and store them in the cargo hold just to give a bigger tray for breakfast on the way back.

I flew JNB-SIN in 2009 and it was the same service too.... However at 0200 I was not hungry and just slept all the way. I don't even think I ate the wrap. It's about 0300 by the time they come round to serve it.

That said, the DME flight which departs at 0230 also has a full supper and full breakfast for a 10h30min flight... So I don't know what S Africa gets that kind of scaled-down service. The 7-hour SQ220 which departs SYD at 0830 and arrives in SIN at 1230 gets a full breakfast and full lunch....


User currently offlineycp81 From Singapore, joined Jun 2006, 416 posts, RR: 0
Reply 14, posted (3 years 7 months 4 days 17 hours ago) and read 15373 times:

Quoting Docpepz (Reply 13):
That said, the DME flight which departs at 0230 also has a full supper and full breakfast for a 10h30min flight... So I don't know what S Africa gets that kind of scaled-down service. The 7-hour SQ220 which departs SYD at 0830 and arrives in SIN at 1230 gets a full breakfast and full lunch....

Precisely! At almost 12hrs to CPT, it is not a short flight! And air tickets to South Africa on SQ are not that cheap also!



My past and future travels - http://www.ba97.com/ba97/calendar/report.asp?handle=ycp81
User currently offlinecastroprauxel From Germany, joined Sep 2008, 467 posts, RR: 0
Reply 15, posted (3 years 7 months 4 days 17 hours ago) and read 15325 times:

... Is it just me, or does SQ deteriorate by the minute? I Can't believe what has become of this airline.

User currently offlineMH017 From Netherlands, joined Apr 2005, 1688 posts, RR: 31
Reply 16, posted (3 years 7 months 4 days 2 hours ago) and read 14542 times:

Refreshing TR on SQ service !!!

Everyone seems to 'yell positive' about SQ, but cateringwise and IMHO think TG is better and has larger portions in Y-class...

1st Kulula plane is dull, for it's leased from Dutch airline Transavia (cigarband still visible)  
Guess, they don't want to spend too much on painting this plane (and Kulula tail is stickered only: it's peeling off already)...

Thanks for sharing; think it's the 1st TR on SQ SIN-CPT here on A.net.



don't throw away tomorrow !
User currently onlineba319-131 From United Kingdom, joined Jan 2001, 8535 posts, RR: 54
Reply 17, posted (3 years 6 months 3 weeks 4 days 12 hours ago) and read 13432 times:
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Nice report and pictures, thanks for sharing.

Quoting ycp81 (Thread starter):
Horrors! Where is the supper that is normally served on long-haul overnight flights?? On similar long-haul flights, SQ would serve a supper after takeoff but to South Africa, SQ won't even serve a proper meal? Shorther flights to Oz or NZ would get much better meals! I guess SQ's notion is that since there are no competition, why bother? Well I guess MH which also serves Cape Town is not much of a competition for SQ, and I am very sure MH would serve better meals.

- I think serving a snack as the 1st meal at a departure time such as this is the right idea, though I would prefer something more than the snacks offered before breakfast.

Quoting ycp81 (Thread starter):
Tray set-up. You may have noticed that there were no side-trays on the tray itself to place the rolls/crackers/cheese/butter. It was quite messy with all the stuff randomly placed on the trays. Cost-cutting to save weight? Or again because it is a "african" flight?

- I don't ever recall getting a side tray for the rolls etc in Y.

Might be just my impression, but you seem to be bashing SQ quite a bit over the meals and trays, does not looks so bad to me, perhaps you expect too much?

That said, EK, EY & QR serve better Y meals, you don't want to try SAA's, that is really below your SQ offerings.

Rgds

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineycp81 From Singapore, joined Jun 2006, 416 posts, RR: 0
Reply 18, posted (3 years 6 months 3 weeks 2 days 9 hours ago) and read 12796 times:

Quoting ba319-131 (Reply 17):
Might be just my impression, but you seem to be bashing SQ quite a bit over the meals and trays, does not looks so bad to me, perhaps you expect too much?

I had just taken another SQ flight to Paris and for the 13hrs flight (1hr more than to CPT), the meals served were miles better! Full supper, exact same mid-flight refreshments, exact same breakfast choices but with yoghurt and muffin included. As you can see, SQ is not having consistent meal offerings. Probably CDG is a more "prestigious" route?



My past and future travels - http://www.ba97.com/ba97/calendar/report.asp?handle=ycp81
User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 15
Reply 19, posted (3 years 6 months 2 weeks 6 days 22 hours ago) and read 12117 times:

Nice report! Thanks for sharing  . The food looks delecious out.


Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlineycp81 From Singapore, joined Jun 2006, 416 posts, RR: 0
Reply 20, posted (3 years 5 months 3 weeks 1 day 21 hours ago) and read 10983 times:

A recent review on Skytrax:

"BNE-SIN and SIN-CPT in economy. Service poor on both for different reasons. BNE-SIN .....Onboard service ok on this flight. On next flight the aircraft was the oldest (without a refit) that I had travelled in the last 20 years. The seat cushions were completely worn out. Breakfast limited to Asian cuisine (rice & noodles), odd for a flight to multi-cultural South Africa. The blame was laid on the catering at SIN (the SQ hub!) which did not load sufficient/any non-asian food. It appears that SQ has passed its glory days of Asia's best airline and is in decline with too many old planes in the fleet and poor service - there are better choices."

Looks like no improvements to the food offerings on SIN-CPT. I wonder how many complaints SQ gets from pax on this sector.



My past and future travels - http://www.ba97.com/ba97/calendar/report.asp?handle=ycp81
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