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Jet Airways 9W 118: 10/2010: BOM-LHR: << First >>  
User currently offlineabrelosojos From Venezuela, joined May 2005, 5129 posts, RR: 55
Posted (3 years 9 months 2 hours ago) and read 32767 times:

Feedback always appreciated.




I > Background:
Ever since the Suites came out, I have always wanted to try Jet Airways' First Class. As I was in Asia, I decided to "reward" myself and finally make it happen. 9W was having a fare "sale" on their F-product on the daytime BOM-LHR flight and I decided to see what the fuss was all about. Besides, my new temporary way to roll was in intercontinental F-class.

I have given this disclaimer before - and need to make it again. I suck at A.Net searches. However, I am pretty sure this is the first true Jet Airways intercontinental F class review. There has been a few notable reviews of 9W's hard product on other carriers --- GF, TK, and TG --- but, ironically, this will probably be the first review of the product as it was intended. It also covers a very busy route that has not been covered on A.Net as one would have expected.

II > Pre-Flight:

a) Before Airport:
Jet Airways is India’s pioneering airline based in Bombay. It is India’s largest airline and has an extensive network in India, with international operations to the Americas, Europe, Africa, and Asia. It is well known for excellent customer service, and seems to have bounced back after a miserable 2008-09 period.

Jet Airways’ website at www.jetairways.com is visually clean and the perfect way to make a reservation. It is crisp and within a few minutes I was able to use my credit card to buy my ticket. I was particularly impressed by the use of colors (especially in the “fare families” stage). Furthermore, the days where Indian carrier sites would choke on a foreign card seem to be truly over - my ticket was seamlessly issued. In a matter of minutes, a smart looking PDF e-ticket was delivered to my inbox. Now, the website gives you plenty of opportunities to view/modify bookings. However, it has no functionality for seat selection for any class of travel. This is a pet peeve of mine and I wish 9W changes this in the near future. I was able to get a seat assigned calling the excellent call center.

b) At Airport:
Jet Airways uses Gate A @ terminal 2B at BOM. As soon as my taxi pulled near the entrance, I noticed a smartly uniformed man with a Jet Airways placard saying, "First Class" (sorry everyone no picture). I identified myself as one and he immediately did the traditional Indian folded arm "namaste" and took my bag away from me. I insisted I was OK to carry it - but he insisted that it would be truly his pleasure. Not bad. He then took my passport, flashed his badge, and the nice security guy glanced at the paper work and let me in. It is pretty amazing how little touches could make CSIA @ BOM a nice hospitable terminal. I can't wait for it to be all done!

Anyways, the man escorted me to the dedicated First Class check-in area where the duty manager came and introduced herself. She also then introduced me to "Ms. 9W" who was introduced to "look after me" until the crew on the plane took over. As I wondered what this meant, another girl had checked me in after confirming that I was indeed "comfortable" with 1A.

After getting the boarding pass, I thanked the lady behind the counter, and started to make my way to the immigration counters. The horror on "Ms. 9W's" face was apparent when she almost tripped over the baggage scale and said in a very sweet Indian Bollywood way, "Sir, you are our guest. I will take you to the lounge". Usually, I am a self-service guy, but I really did not want to disappoint her.

So, I gave her my boarding pass and passport and followed as we cleared immigration and security in a flat 4 minutes. More than being escorted through these necessary procedures, I must admit, enjoying stared at and smiled at by all duty people, and being looked at quizzingly by others ... almost felt like a Bollywood celebrity! Anyways, "Ms. 9W" walked me to the Clipper Lounge (all the while we talked about the challenges 9W had overcome and their expansion plans - smart girl her!). Now here came the biggest surprise. I had probably used the Clipper Lounge over 30 times and had NEVER noticed a First Class section. "Ms. 9W" walked me to the section, told me to get comfortable, and mentioned that she would come pick me up "5 minutes prior to door close". I asked whether it was cutting a tad close ... she mentioned, "not for our most esteemed guest". Aaw. Look at me. Look at me. I have made it in the world  . The peaceful First class section of the Clipper lounge was pretty much my oyster as I had an array of people wanting to bring me things. I rested on a nice comfortable chair and had some Indian food and watched TV. While the lounge comes nowhere close to the TG First Class experience at Bangkok, I must appreciate the efforts Jet Airways has made to overcome the poor infrastructure and leverage their excellent human resources to pull out a classy act.

True to form, "Ms. 9W" appeared 10 minutes before and said, "Sir, I wanted to come 5 minutes early in case you thought I had forgotten you". Aaw. She then walked me to the gate, past the gate agent, directly to the purser ... who said, "Mr. AM, we have been waiting for you". And a little creepy (but pretty impressive next part) ... "We have not seen you since your last flight with us in July - hope the length of this flight gives us a better chance to show our service than the Bangkok - Delhi flight. WOW! I was actually stunned - and taken aback. While I recovered from that memorable exchange, "Ms. 9W" said, "I see you won't need me anymore - hope to see you soon". Haha. Again, all very classy and nicely done. I thanked her and the Purser ("Mr. 9W-P") walked me to my Suite.

The first thing you notice about 9W's First product is the intimate feeling you get from the Suites. Also, the faux wood and cherry red has a nice effect and makes you feel more upscale than the over-use of gold on the similar Emirates First. Of course, beauty is in the eyes of the beholder, but I found the cabin to be a whole lot understated elegant than the comparable EK-affair.

While on the ground, and as I was being brought various goodies, "Mr. 9W-P" came and introduced me to "Ms. 9W-C" who would personally take care of me. After he left, the woman told me a little bit about herself and we had a chat about flying, London, and what I thought about India.

F load was 40% ... and if these were revenue passengers, more than enough to sustain the route!

Airport - External:

(Bombay Airport)


Check-in:

(First Class Check-In Area)

*
(Other)


Airport - Internal:



(FIDS: No wonder BD and VS could not maintain service)


(Post Security @ BOM)


Scenes of the tarmac:
NONE


Lounge

(Jet Airways Clipper Lounge)

*
(F Class Section that I never knew existed)

*

*

*

Boarding:


(My escort ... just like when I was an UM ... maybe you do become young when "old")


(Boarding)
NONE


III> In-Flight:

a) Service Schedule + Impressions:
Prior to take-off, service commenced with a choice of hot or cold towels. This was probably the nicest and thickest scented towels I had got in a while. Indian law apparently prohibits alcohol on the ground, and I was thus offered an extensive array of juices, sodas, and water (what I had). Also prior to take-off, I received pajamas, menus, amenity kits, and the very nice slippers. Soon thereafter, newspapers and magazines were distributed followed by nice noise canceling Bose headsets. All very elaborate and nice.

After take-off, there was a snack service ... followed by meals ... followed by a "movie-popcorn service" ... followed by a "pre-landing meal". Fast-track forms were also given out ... which I would not need later (more on that).

b) Aircraft + Seats:
Jet Airways smart looking 77W’s were in immaculate condition. Externally, I really like their bright livery and the twist from Indian dresses at the front. The interior is spotless and the well-maintained and the mood lighting really makes you feel like you have stepped into somewhere upscale. As mentioned, the First Suites give you an intimate feeling and I do find it significantly more classier than the Emirates Suites.

The bathrooms are well stocked with Bvlgari products and were absolutely spotless throughout the flight ... though, I don't anticipate anything else in an intercontinental F class. My only small gripe would be that they turn the mood lighting on during boarding to enhance the ambience like on Virgin or Kingfisher.

One thing that I really like onboard Kingfisher, Virgin, and Emirates is the bar-area. This was missing from Jet which had a self-service bar ... of course, the self-service area was nicer than most airlines, but I would have preferred a little area to mingle. Having said that, perhaps the average FCL passengers values privacy more than anything else.

Speaking of privacy and space, this is something that 9W's FCL suite excels at. Remember, this is a configuration for 8 passengers in a space that can fit around 44 Emirates Y class passengers I am told. There are no overhead bins enhancing the concept of space, and the 1-2-1 layout implies no disturbing anyone to get out. Each of the private "suites" are separated using the individual double doors. Inside these "suites", one gets several smaller storage units, a wardrobe, and of course the nice 30-inch seat with an armchair which can be converted for a second person to have dinner with you. What I really appreciate is the huge table which helps perform work. Little touches like wood panels go on to enhance the cabin and add to the air of "premier-ness". As I said, the entire thing seems to be zen-inspired/feng shui classy than bling-bling.

The seat has a myriad of positions that usual FCL seats have, and the "massage" function is particularly nice. In bed position, it makes for a very comfortable sleep without many "folds" and the 9W "turn down" service ensures that one gets a very nice sleep.

Aircraft:
(77W - Photo from A.Net)


Views from Aircraft:

*

*
(LHR bound)

*
(Also this one)

*

*

*
(Bye Bye Bombay)

General Seat Views + Seat Legroom

(Suite)

*

*

*

*

*
(Front of seat)

*
(Around the seat)

*

*

*

*

*
(Seat Controls)

*

*

*

*


(Legroom)

Seat Recline + Angle View:


*

*

Cabin:


*

*
(Blanket ++)
NONE

(Bathroom: Showing her age)

*
(Bar)


c) Meal + Beverage:
As I have said before, First Class should be significantly above Business. 9W hits the right notes as food and beverage options are all much better.

After the welcome drink on the ground, drink service starts soon after leveling off. Since Alex never turns down a glass (or ten) of Dom Pérignon, I request the same. This is served with an excellent shrimp-on-biscuit platter. As I lounge on and think of how fortunate I am to have my life, "Ms. 9W-C" comes by to ask when and how I would like my meals. After taking all the orders down, she notices my champagne level being low and gets the bottle to top it off. I liked her, "sir, we have been given explicit orders to empty these bottles. It is our way of reducing weight on the plane and thus save fuel and environment". Of course, all said with a smirk ... very nice! Oh, did I mention that the champagne glasses came chilled ... and I would get new glasses after a few refills. All very decadent, and a reminder of what F-service should be!
Since I was hungry, "Ms. 9W-C" comes and sets the linens for lunch. Again, very classy affair with Indian-fabric linens (I forget the fabric name). I skip the salad and go for the warm mushroom soup. This is followed by the main (there are 4 options) ... I chose the "Murgh Hara Masala" which is an excellent Indian dish of chicken and coriander. It was a very nice airline meal ... not the best, but one of the very nice ones, and close to a good restaurant. The food is accompanied by Indian condiments whose name you can find on the menu  . Throughout the meal, generous runs of champagne and Indian and European bread is offered.

For dessert, there are three choices and I chose the Indian option. This was nice, but I guess not to my cultural taste. But, it is accompanied by my signature drink ... a great glass of Port. This is followed by a selection of tea, coffee, and a very elaborate cheese tray ... which I avoid.

By the way, at some point during the meal service, I notice that they have Johnny Walker Blue. And since Alex, does not turn JW-Blue down, he switches to JW-Blue.

After the elaborate meal service, the crew does their periodic checks. When they notice I am watching a movie, they insist I have popcorn for the full effect. COOL!

Prior to landing, more food is offered. A choice of three, I go for the Indian plate of "Dahi Gujjiya" (see the menu for description). Again, it is excellent and I skip the fruit platter.

Throughout the flight, I stay entertained by several glasses of JW-Blue and an attentive crew who walks through to make sure one does not need anything else. There is also a self-service bar area ... God knows why because it is not like the crew ever wants you to get something yourself!

Overall, truly excellent affair!

(Menu)

*

*

*

*

*
(On Ground)

*

*
(First DP)

*
(1st Meal Service)

*

*

*

*

*
(Bring on Johnny Blue)

*
(Pop Corn Service)

*
(2nd Meal Service)


d) Inflight Entertainment:
The first thing one notes about 9W’s IFE are the huge personal screens in F. I don’t know rankings, but it must be one of the biggest in the industry! These are controlled by a separate remote next to the seat. One can enjoy these with the accompanied Bose headphones and I blissfully watch "Amelia" keeping in mind the environment and hoping I don't end up like her. Screens are great, and the quality is crisp. My biggest complaint is that 9W's AVOD offerings is not on the same length as other parts of their service ... while they have enough movies, shows, and entertainment to keep you going, it is significantly behind industry benchmarks of Singapore and Emirates. The in-flight magazine is good and you have a nicely stocked selection of magazines and newspapers to keep you more than happy.

(Controls + Headset)

*
(IFE System)

*

*

*

*

*

*
(Fitting)

*

(“In-flight magazines”, Boarding Passes, etc.)

*

*


e) Crew:
Another round of "WOW! WOW! WOW!" Another data point to support my theory that best cabin crew come from India and Sri Lanka . Yet another positive experience with 9W crew who are simply flawless. I have always preferred the "homely" service from heart approach by AI and IC crew on Indian carriers with IT's "hot women" trying way too hard. It is 9W that has (with each experience) moved from an IT-like delivery to more resembling AI/IC. There was a genuine level of caring that anticipated needs and executed. Just like their counterparts at Thai, they knew how sophisticated service meant balancing privacy with anticipation. They could laugh, joke, and in general just be awesome. As always, what I LOVE about Asian airlines ... which most of their European and American counterparts cannot match ... they had learnt the names and were not reading from the flight manifest in front of you! I loved the lead FA who was at ease with her duties and her interactions with me upon boarding. Throughout the flight, you could see them walk along the aisle checking on passengers, topping drinks and carrying bottles of water for those who needed it. All with polite, “Would you like some more?” and “Can I top it off?”.

As always, consistent with Jet's pioneering tradition, at final disembarkation, the crew said something memorable:

“For those passengers disembarking in London, have fun in this great city. And, for those fellow Indians on board, the country misses you already”.

Aaw.

Great cabin crew anticipates your needs. Very few airlines have mastered this concept. I got this on Thai ... and again on this flight, on Jet.

IV> Post-Flight:
Prior to arrival at LHR, the lead purser and the crew member "assigned" to me came by to wish their farewell and bring me a very nice gift. Along with the houses I receive on KLM, this was the nicest gift I have got ... and was nice especially after not receiving anything on EK, TG, UA, CX, etc. Moreover, in keeping with the "classy" theme, I found the gift simply awesome.

Unlike others, I don't mind arrival at LHR ... however, this is always made better with the presence of "Fast Track" cards. Just prior to landing, I asked the lead purser for one. With a smirk he said, "trust me, you won't need one". Hmm. It was a mischievous smile and I wondered what was up. (Later on, I found the LHR card in my jacket)

Disembarking at LHR, I understood why. The 9W ground staff were there to zip me in their golf cart all the way to the counter. I had never encountered this, and was thoroughly impressed

(LHR Scenes)

*

*

*

*

*
(My ride to immigration)


V> Impressions + Scores:
Jet Airways continues to be a joy to fly. It remains undoubtedly one of the best carriers out there with an in-flight experience that "even other airlines talk about"  . Service was flawless from the moment I stepped into the airport until I got off. I recognize Bombay is not Bangkok, but an airline is made up of its parts and I must criticize Jet for not aggressively building its own facility at BOM. If EK can have their own dedicated lounge, why not 9W? Having said that, every aspect of the human element was completely perfect. All the Jet staffers embodied Asian hospitality that anticipates needs and flawlessly executes any desires. The only aspect which has room for improvement is probably the AVOD.

As I say, First Class service should be distinguished from Business Class, exclusive and make you feel special. 9W far exceeded that from the moment I walked into the airport. I would continue to fly 9W in a heartbeat and go out of my way to chose them … and, be more than happy to pay a price premium. Two thumps way up!

Special Note:
I am adding this because while it does not affect this flight, this report (and my scores), it must be acknowledged since I know 9W reads these reports and mine end up on their Facebook page  . I would do a dis-service to all the wonderful 9W personnel by not mentioning it. 9W must do something about their absolutely rude and horrible Delhi service managers. I have flown 9W many times and both the international airport manager and his female compatriot on the domestic side left a lot to be desired. I was in DEL and almost walked away from buying a seat on their BOM-LHR flight due to the shocking service delivered by Mr. Muku**d Kulka*ni, Ms. Shivali*a, and Ms. Madhu**ta Barkha**ki.




VI>Other Trip Reports:

PREMIUM:
9.27: JET AIRWAYS ** FIRST ** (111): BOM-LHR: 10/2010
Joint #1
9.27: THAI AIRWAYS **FIRST** (108): BKK-LHR: 07/2010
8.66: Brussels Airlines (93): FIH-BRU: 01/2010
8.64: Turkish Airlines (59): JFK-IST: 11/2008
8.63: Jet Airways (88): JFK-BRU: 10/2009
8.61: Air Canada (49): YYZ-SCL: 06/2008
8.54: Turkish Airlines (77): GRU-DKR-IST: 04/2009
8.36: Kingfisher (98): BOM-HKG: 01/2010
8.30: Jet Airways (74): KWI-BOM: 04/2009
8.23: United Airlines (72): SFO-SYD: 03/2009
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.05: Air India (80): CCU-JFK: 06/2009
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.82: UNITED AIRLINES **FIRST** (110): SFO-ICN: 10/2010
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
7.66: Sri Lankan (104): DEL-CMB: 07/2010
7.64: Royal Jordanian (91): AMM-YUL: 12/2009
7.61: China Southern (103): LOS-DXB: 04/2010
7.57: Pakistan Airlines (102): ORD-BCN: 06/2010
7.46: LAN (55): YYZ-JFK: 09/2008
7.38: CATHAY PACIFIC **FIRST** (109): HKG-LHR: 10/2010
7.25: Iran Air (88): BOM-IKA: 12/2009
7.23: Virgin Atlantic (81): BOS-LHR: 07/2009
7.14: Swiss (52): SCL-GRU: 06/2008
7.11: Aer Lingus (105): MAD-IAD: 05/2010
7.11: Austrian (79): VIE-JFK: 06/2009
7.07: Privatair (84): BOM-FRA: 08/2009
7.02: Qatar (68): DOH-JFK: 01/2009
6.96: Etihad (61): JFK-AUH: 12/2008
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.84: ConViasa (65): CCS-DAM: 01/2009
6.82: Air Burkina (106): BKO-OUA: 06/2010
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.70: KLM (32): EBB-AMS: 08/2007
6.52: Emirates (99): LHR-DXB: 02/2010
6.39: South African (97): EZE-JNB: 01/2010
6.36: Privatair (60): MUC-BOS: 12/2008
6.29: TAM Brasil (96): POA-EZE: 02/2010
6.25: Korean Air (45): NAN-ICN: 10/2007
6.21: Iberia (87): BOS-MAD: 10/2009
6.11: A SKY (107): OUA-COO: 06/2010
6.11: TAP Portugal (53): GRU-OPO: 06/2008
6.00: Gulf Air (75): BOM-BAH: 04/2009
5.88: African Express (89): DXB-NBO: 11/2009
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: SATA Azores (101): BOS-PDL: 04/2010
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
5.54: Ethiopian Airlines (95): ADD-BOM: 01/2010
5.46: Icelandair (83): KEF-BOS: 08/2009
5.39: LOT (54): WAW-JFK: 06/2008
5.21: Egypt Air (73): CAI-IST: 02/2009
5.07: TACA (66): JFK-SAP: 01/2009
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
7.38: Avianca (01): BOG-LIM: 07/2006
7.07: Sri Lankan (62): KWI-CMB: 12/2008
7.00: LAN (94): IPC-SCL: 01/2010
6.41: Avianca (78): JFK-BOG: 05/2009
6.41: American Airlines (58): LHR-BOS: 11/2008
6.39: Condor (85): SEZ-FRA: 09/2009
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.85: Spanair (69): MAD-LPA: 02/2009
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.52: Aerolineas (86): USH-AEP: 10/2009
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007
5.19: Air Europa (70): LPA-MAD: 02/2009
5.16: Iberia (71): MAD-BOS: 02/2009
5.11: Air China (82): FRA-PEK: 08/2009

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.56: Kingfisher (64): HYD-CCU: 12/2008
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.98: Air Koryo (100): PEK-FNJ: 04/2010
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.63: Jazeera (67): DAM-KWI: 01/2009
6.58: Air Tran (02): EWR-MDW: 08/2006
6.48: Air India Express (63): CMB-MAA: 12/2008
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.33: Sky Europe (56): LTN-BTS: 10/2008
6.31: Indigo (15): GAU-CCU: 10/2006
6.31: easyJet (57): BUD-LTN: 11/2008
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.37: Felix Airways (92): SCT-SAH: 12/2009
5.11: Aero Republica (76): BOG-CCS: 04/2009
5.07: Go Air (35): MAA-HYD: 09/2007
5.00: Sky Airline (51): IQQ-SCL: 06/2008
4.96: Valuair (08): CGK-SIN: 09/2006
4.78: Air Comet Chile (50): SCL-IQQ: 06/2008
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)
(Note on Date: Dates are modified to be +/- 3 days from actual flight date to not reveal actual flight pattern)

VII> Other Pictures:

(Amenity Kit, slippers, etc.: I really like the silk individual pouches)

(Pajama)

(Stationary)

(Classy parting gift)

*


[Edited 2011-03-26 18:24:25]


Live, and let live.
50 replies: All unread, showing first 25:
 
User currently offline767er From Australia, joined Apr 2001, 1092 posts, RR: 4
Reply 1, posted (3 years 9 months 1 hour ago) and read 32767 times:

Another masterpiece.


Aircraft flown:F27,Viscount. EMB120, SAAB340, ATR70, 737-200.737-300,DC8, DC10,747-100,747-200,747-300,747-400, A320, A3
User currently offlineAKLDELNonstop From New Zealand, joined Apr 2006, 314 posts, RR: 0
Reply 2, posted (3 years 8 months 4 weeks 1 day 22 hours ago) and read 32767 times:

All I can say is WOW!

I do hope 9W gets its hub strategy right and not split flights between DEL and BOM....I am sure ideally they would want to make BOM a large hub but given the lack of space and the ever slow nature of the new terminal coming up, there's not a lot they can do.

They also need to sort out the BRU nonsense and start flying to NA nonstop.


User currently offlineCarfield From United States of America, joined Dec 2003, 1946 posts, RR: 8
Reply 3, posted (3 years 8 months 4 weeks 1 day 22 hours ago) and read 32767 times:

I am speechless... the report is absolutely amazing.

I am familiar with the seats, as 9W has leased them out to GF and TK before! But the onboard service sounds excellent. I agree with you regarding ground service, which really distinguishes a true first class from business class service. Most airlines including CX and SQ don't really pay attention to their ground service, especially on large airports like LHR. Jet Airways is impressive at all counts, and if the Indian airport authority can make the transit experience better at BOM or DEL, I will have not hesitation to fly 9W. But reading from your report, F passenger transiting will be well taken care of at those ports. Maybe it is time to book a 9W first class flight.

Can't really read the menu through the pictures, but does 9W offer non-Indian food choices? Have you tried them before?
BTW, I like when they served JW Blue in first class - not many airlines are doing it anymore even in F.

Thanks again for sharing!

Carfield


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6939 posts, RR: 77
Reply 4, posted (3 years 8 months 4 weeks 1 day 19 hours ago) and read 32767 times:

Great report as usual. 9W's F Class product looks excellent, however the meal presentation could be better IMO.


PH



Nothing's worse than flying the same reg twice!
User currently offlineTravelsUK From United Kingdom, joined Dec 2007, 136 posts, RR: 0
Reply 5, posted (3 years 8 months 4 weeks 1 day 16 hours ago) and read 32767 times:

A far more interesting read than the Sunday papers - thanks!

Stunning lighting in the bar area.

However, dissapointed to note that there were no paper napkins emblazoned with adverts anywhere!!!!


User currently offlineCXB77L From Australia, joined Feb 2009, 2694 posts, RR: 5
Reply 6, posted (3 years 8 months 4 weeks 1 day 14 hours ago) and read 32767 times:
AIRLINERS.NET CREW
CHAT OPERATOR

Quoting abrelosojos (Thread starter):
(Pop Corn Service)

Wow, pop corn service on a plane! That's something I've never heard of until now. I think it's a great idea (if new), so that you can nibble on popcorn while watching a movie!

Excellent report as usual.



Boeing 777 fanboy
User currently offlineMaverickM11 From United States of America, joined Apr 2000, 17824 posts, RR: 46
Reply 7, posted (3 years 8 months 4 weeks 1 day 10 hours ago) and read 32767 times:

Quoting abrelosojos (Thread starter):
. If EK can have their own dedicated lounge, why not 9W?

Do they have one in BRU ?



E pur si muove -Galileo
User currently offlineabrelosojos From Venezuela, joined May 2005, 5129 posts, RR: 55
Reply 8, posted (3 years 8 months 4 weeks 1 day 10 hours ago) and read 32767 times:

Quoting 767er (Reply 1):
Another masterpiece.
Quoting AKLDELNonstop (Reply 2):
All I can say is WOW!

= Way too kind, thanks.

Quoting AKLDELNonstop (Reply 2):

I do hope 9W gets its hub strategy right and not split flights between DEL and BOM....I am sure ideally they would want to make BOM a large hub but given the lack of space and the ever slow nature of the new terminal coming up, there's not a lot they can do.

= I don't think you will ever have an Indian airline (though, never-say-never) have one hub. Given the O&D patterns, it just does not make sense. There might be a hub - but then, there will always be the other focus city.

Quoting Carfield (Reply 3):
I am speechless... the report is absolutely amazing.

= Thanks a lot.

Quoting Carfield (Reply 3):
Maybe it is time to book a 9W first class flight.

= Do it! Use the daytime flight though to get a full effect of the service.

Quoting Carfield (Reply 3):
Can't really read the menu through the pictures, but does 9W offer non-Indian food choices? Have you tried them before?

= Yes. I just went to the menu and they had 2 non-Indian options.

Quoting Carfield (Reply 3):
BTW, I like when they served JW Blue in first class - not many airlines are doing it anymore even in F.

= Why do you think I drank it consistently through the flight  ?

Quoting TravelsUK (Reply 5):
A far more interesting read than the Sunday papers - thanks!

= Thanks a lot.

Quoting TravelsUK (Reply 5):


However, dissapointed to note that there were no paper napkins emblazoned with adverts anywhere!!!!

= Haha. I will write to them to ask United for ideas  .

Quoting CXB77L (Reply 6):

Wow, pop corn service on a plane! That's something I've never heard of until now. I think it's a great idea (if new), so that you can nibble on popcorn while watching a movie!

= Ya. Very cool!

Quoting CXB77L (Reply 6):
Excellent report as usual.

= Thanks.

Quoting MaverickM11 (Reply 7):
Quoting abrelosojos (Thread starter):
. If EK can have their own dedicated lounge, why not 9W?

Do they have one in BRU ?

= Actually ... and strangely ... they have 2 lounges at BRU!

Quoting PlaneHunter (Reply 4):
Great report as usual. 9W's F Class product looks excellent, however the meal presentation could be better IMO.

= What would you change with the meal presentation?

Thanks a lot again everyone for the comments.

Saludos,
A.



Live, and let live.
User currently offlinelychemsa From United States of America, joined Oct 2009, 1262 posts, RR: 3
Reply 9, posted (3 years 8 months 4 weeks 1 day 9 hours ago) and read 32767 times:

You have a lot of experience so my question isas follows.

Could you rank your favourite airlines?

Thanks.


User currently offlineojas From India, joined Mar 2008, 2988 posts, RR: 25
Reply 10, posted (3 years 8 months 4 weeks 1 day 9 hours ago) and read 32767 times:

Hi Alex a nice TR ... Jet airways surely knows how to make an F class passenger feel special!

Quoting abrelosojos (Thread starter):
However, I am pretty sure this is the first true Jet Airways intercontinental F class review. There has been a few notable reviews of 9W's hard product on other carriers --- GF, TK, and TG --- but, ironically, this will probably be the first review of the product as it was intended. It also covers a very busy route that has not been covered on A.Net as one would have expected.

Yup it is the First Jet airways F class review.

Quoting abrelosojos (Thread starter):
Jet Airways’ website at www.jetairways.com is visually clean and the perfect way to make a reservation. It is crisp and within a few minutes I was able to use my credit card to buy my ticket. I was particularly impressed by the use of colors (especially in the “fare families” stage). Furthermore, the days where Indian carrier sites would choke on a foreign card seem to be truly over - my ticket was seamlessly issued. In a matter of minutes, a smart looking PDF e-ticket was delivered to my inbox. Now, the website gives you plenty of opportunities to view/modify bookings. However, it has no functionality for seat selection for any class of travel. This is a pet peeve of mine and I wish 9W changes this in the near future. I was able to get a seat assigned calling the excellent call center.

9W and IT have one of the best websites around in the industry.

Quoting abrelosojos (Thread starter):
Jet Airways uses Gate A @ terminal 2B at BOM. As soon as my taxi pulled near the entrance, I noticed a smartly uniformed man with a Jet Airways placard saying, "First Class" (sorry everyone no picture). I identified myself as one and he immediately did the traditional Indian folded arm "namaste" and took my bag away from me. I insisted I was OK to carry it - but he insisted that it would be truly his pleasure. Not bad. He then took my passport, flashed his badge, and the nice security guy glanced at the paper work and let me in. It is pretty amazing how little touches could make CSIA @ BOM a nice hospitable terminal. I can't wait for it to be all done!

Very nice gesture!

Quoting abrelosojos (Thread starter):
F load was 40% ... and if these were revenue passengers, more than enough to sustain the route!

only 3 pax?

Quoting abrelosojos (Thread starter):
sir, we have been given explicit orders to empty these bottles. It is our way of reducing weight on the plane and thus save fuel and environment". Of course, all said with a smirk ... very nice! Oh, did I mention that the champagne glasses came chilled ... and I would get new glasses after a few refills. All very decadent, and a reminder of what F-service should be!

Signs of a good crew, lovely!


However this time I feel you have been way too kind and generous to 9W due to the reasons mentioned below

Quoting abrelosojos (Thread starter):
. while they have enough movies, shows, and entertainment to keep you going, it is significantly behind industry benchmarks of Singapore and Emirates.

You having reported EK, trvled SQ, CX et al .... I cannot imagine 9W's IFE getting a 10 on 10 when compared to these.

Quoting abrelosojos (Thread starter):
Now here came the biggest surprise. I had probably used the Clipper Lounge over 30 times and had NEVER noticed a First Class section. "Ms. 9W" walked me to the section, told me to get comfortable, and mentioned that she would come pick me up "5 minutes prior to door close". I asked whether it was cutting a tad close ... she mentioned, "not for our most esteemed guest". Aaw. Look at me. Look at me. I have made it in the world . The peaceful First class section of the Clipper lounge was pretty much my oyster as I had an array of people wanting to bring me things. I rested on a nice comfortable chair and had some Indian food and watched TV.

Seriously you liked that place? I mean given your standards of reporting I would not expect a 9.5 on 10 for an airline whose home base does not have it's own lounge. And that clipper lounge is nothing much to write about either.

Quoting abrelosojos (Thread starter):
It was a very nice airline meal ... not the best, but one of the very nice ones, and close to a good restaurant.

And still a 10 on 10?


anyways thanks a lot for sharing your report



A lion does not concern himself with the opinions of the sheep
User currently offlineabrelosojos From Venezuela, joined May 2005, 5129 posts, RR: 55
Reply 11, posted (3 years 8 months 4 weeks 1 day 9 hours ago) and read 32767 times:

Quoting ojas (Reply 10):

You having reported EK, trvled SQ, CX et al .... I cannot imagine 9W's IFE getting a 10 on 10 when compared to these.
Quoting ojas (Reply 10):

Seriously you liked that place? I mean given your standards of reporting I would not expect a 9.5 on 10 for an airline whose home base does not have it's own lounge. And that clipper lounge is nothing much to write about either.
Quoting ojas (Reply 10):

And still a 10 on 10?

= OMG. I am horrified. In my haste of having this done before business trip commences, I did not correctly copy and paste in Excel. This hasn;t happened before - so bear with me as I correct it and re-post. See what you folks at A.Net made me do  .

Thanks so much for pointing this out.


Saludos,
A.

PS: I should have seen this as the graph says "0.0" for reservation!!! And, you give it a great site as well  Smile.

[Edited 2011-03-27 11:04:03]


Live, and let live.
User currently offlineabrelosojos From Venezuela, joined May 2005, 5129 posts, RR: 55
Reply 12, posted (3 years 8 months 4 weeks 1 day 9 hours ago) and read 32767 times:

There you go:



Thanks Ojas for pointing this out to me. The averages were calculated correctly at 9.27 - for whatever reason in XLS, the auto calculate for the graph was turned off - so it did not flow all the way through. I gave their website a 7.5, their lounge a 7.0, and their IFE a 8.0.

Saludos,
A.



Live, and let live.
User currently offlineojas From India, joined Mar 2008, 2988 posts, RR: 25
Reply 13, posted (3 years 8 months 4 weeks 1 day 9 hours ago) and read 32767 times:

Quoting abrelosojos (Reply 12):
Thanks Ojas for pointing this out to me. The averages were calculated correctly at 9.27 - for whatever reason in XLS, the auto calculate for the graph was turned off - so it did not flow all the way through. I gave their website a 7.5, their lounge a 7.0, and their IFE a 8.0.

Saludos,

Anytime, it's just that I'm ardent follower of your TRs, and I just don't want people to say it was an unfair assessment!

Once again thanks for sharing your TR.



A lion does not concern himself with the opinions of the sheep
User currently offlinejustbala From India, joined Feb 2006, 169 posts, RR: 0
Reply 14, posted (3 years 8 months 4 weeks 1 day 8 hours ago) and read 32767 times:

Bravo Alex!! Excellent TR as usual!! Thank you very much for this detailed insight into lives of the rich n famous!!  
Quoting abrelosojos (Thread starter):
This is a pet peeve of mine and I wish 9W changes this in the near future. I was able to get a seat assigned calling the excellent call center.

9W has launched this service exclusively for the Platinum members.

Quoting abrelosojos (Thread starter):

*

Amazing to see that even after 3+ years they havent changed their old logo from the IFE!!  

Alex- I think its high time u create a new category for F class.   Helps balance the ratings!!



Flown IC , 9W , SQ , SV , GF , S2 , LX , IT , LH , OS , DN , AC , MH , 6E , MI , AA , TG , EK , QR , SG , TK , KW, UA ,
User currently offlinejustbala From India, joined Feb 2006, 169 posts, RR: 0
Reply 15, posted (3 years 8 months 4 weeks 1 day 8 hours ago) and read 32767 times:

Quoting ojas (Reply 10):
Quoting abrelosojos (Thread starter):
However, I am pretty sure this is the first true Jet Airways intercontinental F class review. There has been a few notable reviews of 9W's hard product on other carriers --- GF, TK, and TG --- but, ironically, this will probably be the first review of the product as it was intended. It also covers a very busy route that has not been covered on A.Net as one would have expected.


Yup it is the First Jet airways F class review.

Well there seems to be a mini-TR on the F product on 9W. Probably the shortest TR i have ever seen.

BOM LHR 9W118 Award Ticket (by Darius89 May 20 2008 in Trip Reports)



Flown IC , 9W , SQ , SV , GF , S2 , LX , IT , LH , OS , DN , AC , MH , 6E , MI , AA , TG , EK , QR , SG , TK , KW, UA ,
User currently offlineLH4116 From Sweden, joined Aug 2007, 1715 posts, RR: 18
Reply 16, posted (3 years 8 months 4 weeks 1 day 7 hours ago) and read 32767 times:

Hi Alex, nice to see another report from you. A very nice sunday read!  

As always, the report was great.

Having followed your reports for quite some time now, I've began noticing how you've moved from "just flying J" to revenue F. I'm suspecting that you've received a promotion not too long ago  

Your experience on 9W F looked fabulous, IIRC the F suite has been covered once before by Philip aka OA260, but that was with TK when they leased some of 9W's 77W's. So I'm not sure whether to call that the first 9W F report, well at least the first report covering their F suite.

One thing that I also find pretty interesting is how you always tend to set low benchmarks. For instance, back in the days when you were a J flyer, AF and LH's J products were the worst in the industry according to you. Not it seems EK's F is that benchmark when it comes to International F, hmm... 

The crew on 9W seemed absolutely fantastic, and so did the food! Though the table linens didn't look crisp enough for F, or maybe I'm wrong?

Quoting abrelosojos (Thread starter):
and I blissfully watch "Amelia" keeping in mind the environment and hoping I don't end up like her.

Oh, that was such an awful movie! Did you manage to finish the darn thing?

Hope to see more reports from you soon!

Thanks for sharing.
//Jonas



SAS Plus is Business Class made faux!
User currently offlineabrelosojos From Venezuela, joined May 2005, 5129 posts, RR: 55
Reply 17, posted (3 years 8 months 4 weeks 1 day 7 hours ago) and read 32767 times:

Quoting lychemsa (Reply 9):
You have a lot of experience so my question isas follows.

Could you rank your favourite airlines?

Thanks.

= I don't think I can rank them - but my favorites are as follows:

(In order of East to West):

+ ANA
+ Malaysia Airlines
+ Thai
+ Singapore Airlines (they have redeemed themselves of late)
+ Sri Lankan Airlines
+ Jet Airways
+ Air India (ONLY for their inflight/ground sucks)
+ Iran Air
+ Turkish Airlines
+ Swiss
+ Privatair (really awesome ex-Sabena crew)
+ WestJet

PS: I just noticed how many Asian airlines were on that list - and how many of them were Star Alliance!

Quoting ojas (Reply 13):
Anytime, it's just that I'm ardent follower of your TRs, and I just don't want people to say it was an unfair assessment!

= Haha. Thanks.

Quoting justbala (Reply 14):
Bravo Alex!! Excellent TR as usual!! Thank you very much for this detailed insight into lives of the rich n famous!!

= Who is rich and famous? Apparently, the flight had some Bollywood star. I was oblivious to who he was. The crew mentioned that 9W has apparently won over the Bollywood stars who would earlier take BA to LHR and CX to DXB. Weird.

Quoting justbala (Reply 14):
Quoting abrelosojos (Thread starter):
This is a pet peeve of mine and I wish 9W changes this in the near future. I was able to get a seat assigned calling the excellent call center.

9W has launched this service exclusively for the Platinum members.

= See - this is my issue. As a paying F class passenger, I feel I should be allowed to chose my seat!

Quoting justbala (Reply 14):

Alex- I think its high time u create a new category for F class. Helps balance the ratings!!

= Sadly, I don't fly F often enough - and there are fewer and fewer F class out there. So I am going to classify them under Premium and highlight it out.

Quoting justbala (Reply 15):

Well there seems to be a mini-TR on the F product on 9W. Probably the shortest TR i have ever seen.

BOM LHR 9W118 Award Ticket (by Darius89 May 20 2008 in Trip Reports)

= See. I told you! I such at A.Net searches - probably because I don't spend enough time to do a search and read through each and every of those reports. From my search, I would not have known that was F.

Quoting LH4116 (Reply 16):

Having followed your reports for quite some time now, I've began noticing how you've moved from "just flying J" to revenue F. I'm suspecting that you've received a promotion not too long ago

= Hehe.

Quoting LH4116 (Reply 16):
Your experience on 9W F looked fabulous, IIRC the F suite has been covered once before by Philip aka OA260, but that was with TK when they leased some of 9W's 77W's. So I'm not sure whether to call that the first 9W F report, well at least the first report covering their F suite.

= Actually, it has been covered under TK, GF, and TG  .

Quoting LH4116 (Reply 16):

The crew on 9W seemed absolutely fantastic, and so did the food! Though the table linens didn't look crisp enough for F, or maybe I'm wrong?

= They were not crisp ... they were some kind of special Indian material - maybe the Indian A.Netters can tell us what it is.

Quoting LH4116 (Reply 16):
Oh, that was such an awful movie! Did you manage to finish the darn thing?

= No. The acting was awful ... and I felt it dragged on and on and on. Do you agree?

Quoting LH4116 (Reply 16):
Hope to see more reports from you soon!

Thanks for sharing.
//Jonas

= Jonas - back from my sabbatical and you will see more reports - though, more trading these silly F stories to embrace my roots and go to unknown and uncovered airlines VERY soon.

Quoting LH4116 (Reply 16):
Race car driving is like sex... All men think they're good at it!

= LOL!

Thanks again for reading and sharing your comments.

Saludos,
A.



Live, and let live.
User currently offlinekiramakora From Argentina, joined Aug 2006, 549 posts, RR: 0
Reply 18, posted (3 years 8 months 4 weeks 1 day 6 hours ago) and read 32767 times:

ALEX!

Glad to see you back after completing that evil merger  . Good to see Jet Airways First class report finally. Again, seems like they are consistently very good. I was not surprised to hear about the poor Delhi 9W airport staff. The rank and file are great, but their managers are extremely poor. I have also had a bad experience with Mr. Mukund in Delhi.

Anyways, I was really impressed with the gift they gave you. Very nice indeed.

Still waiting for those tremendous African reports.


User currently offlineokapi From France, joined Jun 2006, 222 posts, RR: 0
Reply 19, posted (3 years 8 months 4 weeks 1 day 5 hours ago) and read 32767 times:

Hello Monsieur A, more than a trip report, I consider your writings almost fairy tales which I should read my three-years-old son before he falls asleep. As usual, you emphasize on the human side which truly makes the difference between a good airline and outstanding one.
Although I have no plans to visit India anytime soon, would you recommend transfering through BOM or DEL onwards a further destination?
And on a side note, how does it feel when looking at the moving map and thinking about all those cities you have been to and their subsequent trip reports? Some outstanding pieces you wrote about NBO, FIH and LOS (now famous for being one of the few if not the only one without the brown shoes shot!).

Thank you for sharing these great moments in the sky.


User currently offlineflykev From United Kingdom, joined Jan 2006, 1389 posts, RR: 1
Reply 20, posted (3 years 8 months 4 weeks 1 day 4 hours ago) and read 32767 times:
AIRLINERS.NET CREW
FORUM MODERATOR

Thoroughly enjoyed reading about your journey in F on 9W. I am amazed at how detailed the service seems to be, and am impressed with the small touches like the popcorn and the parting gift.
Thanks for sharing, and I look forward to reading about your next adventure.

Kev.



The white zone is for immediate loading and unloading of passengers only
User currently offlineMaverickM11 From United States of America, joined Apr 2000, 17824 posts, RR: 46
Reply 21, posted (3 years 8 months 4 weeks 1 day ago) and read 32767 times:

Quoting abrelosojos (Reply 8):
Actually ... and strangely ... they have 2 lounges at BRU!

Why am I not surprised 



E pur si muove -Galileo
User currently offlinevivekman2006 From India, joined May 2006, 542 posts, RR: 3
Reply 22, posted (3 years 8 months 4 weeks 23 hours ago) and read 32767 times:

Nice Trip report, Alex!

9W First Class looks like a truly superb experience - luxurious but not too flashy.

- Vivek


User currently offlineNimish From India, joined Feb 2005, 3284 posts, RR: 10
Reply 23, posted (3 years 8 months 4 weeks 21 hours ago) and read 32767 times:

Quoting abrelosojos (Reply 17):
The crew on 9W seemed absolutely fantastic, and so did the food! Though the table linens didn't look crisp enough for F, or maybe I'm wrong?

= They were not crisp ... they were some kind of special Indian material - maybe the Indian A.Netters can tell us what it is

Perhaps it wasn't linen at all - but some type of silk weave. Just guessing though!



Latest Trip Report - GoAir BLR-BOM-BLR
User currently offlineakhmad From Netherlands, joined Sep 2005, 2500 posts, RR: 53
Reply 24, posted (3 years 8 months 4 weeks 9 hours ago) and read 32767 times:

Wow Alex,

You really know how to convey such a delightfully luxurious experience. What an amazing service 9W had for their F passengers. From the moment of arrival until the fast track on a golf cart to the counter on the airport of destination.

The people of 9W did make the difference in my opinion. Apart of the hospitality and wonderful attention to details. I can somehow imagine Shilpa Shetty being Ms. 9W and Salman Khan being Mr. 9W-P. It was like being in a Bollywood movie.

Thank you so much for sharing this and being the inspiration of my upcoming reports.

Cheers,
Suryo



Friends forever
25 gabrielchew : Looks like another comfortable flight for you! I'm so annoyed TK subbed my planned First Class B77W for a Business flight on an A340 LHR-IST. The Firs
26 flightsimboy : Another great report from you!! The Jet Airways First Class cabin crew seemed truly remarkable. Loved the fact they were instructed to empty the Champ
27 MHTripple7 : Abrelosojos, thanks for another awesome TR! I flew on a 9W 77W back in 2008 when they were going through their "rough patch", and I found the flights
28 Post contains images comorin : Excellent trip report. Now to grade it: Base Score: You deserve a 100. Less Demerits: Use of yellow to highlight: - 1 Overly cute self reference to 'A
29 Post contains links The777Man : Hi Alex! WOW! Amazing report with amazing pictures! Service seems to be amazing and seat looks very comfortable as well. I flew the same route on Jet
30 Post contains images abrelosojos : = Oh come on. It is only evil because of your inherent dislike for that nationality, and the love for the other . = Agreed. = It is not the gift that
31 Post contains images comorin : Thanks for taking it in good humor! Your reports are always a joy (10/10) to read.
32 abrelosojos : = Haha. Thanks. At the end of the day, it is only a trip report. Saludos, A.
33 Post contains links Nimish : Khadi perhaps?
34 tope98 : Nice report! when r u going to do a new trip report departing from ccs? Saludos!
35 777way : Was looking forward to this one, great that it came from you. Yes, I thought it was JAL's new F cabin when unveiled. Is it meant to be that? Wish they
36 Post contains images abrelosojos : = Yes. I am pretty sure that is it - after looking it through Wikipedia. = Tope98, about 90% of my flights from CCS are to FRA and the rest mostly BO
37 Post contains links 777way : I doubt Indian, Pakistani or any South Asian cuisine cant be presented in any other way, it would be an excersise in futility and extremely time cons
38 Post contains images airpearl : Hi Alex This is the sort of First Class experience to kill for. What an absolutely AMAZING experience you had. No wonder you rate 9W so highly. Wow! T
39 Post contains images stipica : Abrelosojos como estas ... Jet airways is discrete fusion of modernity and the classical Indian tradition ..."suite" has soft lines with a couple of b
40 abrelosojos : = No. I think it is the other stuff from India - kadi. = Interestingly enough, one of my favorite experiences have been on NH FCL. = I agree with you
41 Post contains images NZ107 : Hi Alex, I guess I'm the one getting behind with these reports now.. Well done on another great TR. The service received looks unbelievable! Something
42 Severnaya : Great TR like always, thanks a lot for sharing it with us!
43 Post contains images ba319-131 : Great report Alex, 9W F looks a very Woimpressive product. - Nice line - Wow, this is good stuff, not cheap either? Food presentation looks really goo
44 Post contains images justbala : Yep the yellow overcoat comes of during inflight service. They have it on only during boarding and disembarking and while @ the terminal. IMO the yel
45 Post contains images abrelosojos : = Nicholas, I was beginning to say ... btw, did you get the email response I sent you? = I agree ... that's why I mentioned it was kinda of ... hmmm
46 Post contains images N178UA : Alex, I just had a look of your report. Thanks for sharing them here. Can you give me a few pointer why 9W topped your list? I did read it quite caref
47 Post contains images abrelosojos : = Hey Sam. Thanks a lot for stopping by. I tend to just focus on the particular flight being reviewed and on this, 9W checked all the boxes that matt
48 ojas : You make a valid point there. Dedicated departure lounges (which is absent at 9W's home country), arrival lounges, dedicated check-in zones (with cha
49 Post contains images abrelosojos : = Good points. I think the weakest link for 9W is their ground service - hence I gave them a 7.5 for the check-in and a 7.0 for the lounge. It is iro
50 ojas : Unfortunately they don't. They do not have anything of that sorts which is the biggest complaint of all premium traveling passengers who have used Je
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