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American AA 115: 10/2010: LHR-JFK: << First >>  
User currently offlineabrelosojos From Venezuela, joined May 2005, 5076 posts, RR: 55
Posted (3 years 4 months 1 day 8 hours ago) and read 32767 times:

Feedback always appreciated.




I > Background:
So after a great weekend (as usual) in London, it was time to go home to Caracas. American offered a surprisingly cheap F fare via JFK and MIA ... and given that F is the only way I roll these days (I wish), I could not resist.

I am not even going to try doing A.Net searches as I am sure there have been plenty of reports on AA's prestigious trans-Atlantic F product. In any case, here is my own unique take on it.

II > Pre-Flight:

a) Before Airport:
American Airlines, Inc. (AA) is the world's fourth-largest airline in passenger miles transported, passenger fleet size, and operating revenues. American Airlines is a subsidiary of the AMR Corporation and is headquartered in Fort Worth, Texas adjacent to its largest hub at Dallas/Fort Worth International Airport. American operates an extensive international and domestic network, with scheduled flights throughout North America, Latin and South America, Europe, Asia/Pacific and the Caribbean. A founding member of the OneWorld alliance, American has been struggling of late and I want to see how it ends up with its 5 focused city policy.

American's website at www.aa.com is a joy to make reservations on. Crisp and clean, I was soon able to use my credit card and receive my e-ticket. What I love about the site is the ability to view and change flights and tickets ... and most importantly, chose and modify seat selections. All very cool!

b) At Airport:
American is the only foreign flag I can think of that has its own check-in mini-zone at terminal 3 at LHR for their F class passengers. Interestingly, these premium counters were relatively quiet, and an agent was quickly able to issue a boarding pass after confirming all the passport and visa requirements - always fun to show my VZ passport for entry into Venezuela and Liechtenstein for entry into U.S. (visa waiver) - and then get confused looks..

Anyways, boarding card and departure card in hand, I made it past fast track security and soon to the American Flagship lounge. The lounge is OK - nothing to write home about. The lack of dining options for a premium facility was a bit disappointing and I kept wanting more. Moreover, the lack of free internet in a F-facility was weird and I felt I should have just stuck with my usual combination of CX and JL lounges. Oh well.

45 minutes prior to departure, I made my leisurely walk to the gate which turned out to be a zoo. Thankfully, the priority lines made me skip the craziness of the boarding process that seems to increasingly be a hallmark of LHR departures.

Upon entering the 777, I was welcomed by the crew as I made it to my seat. It is here that I interestingly noted that American carriers are probably one of the few ones where the purser does not come greet F class passengers and/or take them to their seat.

As soon as I made it to my seat, a rather "blah" FA ("Mr. AA") came with a round of drinks. As I settled into the seat, the first thing you notice about American's 777 F-class product is how tired the interiors look. Perhaps, it is the rather dull lighting which makes the overall mood feel anything but premium.

As customary, while on the ground, and as I was being brought various goodies.

F load was 100% ... though a later chat confirmed that there were only 3 of us revenue paying First Class passengers.

Airport - External:

(LHR Terminal 3)


Check-in:

(First Class Check-In Area)


Airport - Internal:



(Post Security @ LHR)



Scenes of the tarmac:

NONE


Lounge

(American Airlines Flagship Lounge)

*
(F Class Section)

*

*

*


Boarding:


(Please stop the madness of LHR gates)


III> In-Flight:

a) Service Schedule + Impressions:
Prior to take-off, menus were distributed along with amenity kits. We were also given newspapers and Bose headsets. There was a champagne/OJ/water service as well. After take-off, cheap hot towels - where is the product differentiation from JCL here?, and a meal service. 90 minutes prior to landing, another meal service.

b) Aircraft + Seats:
As I mentioned, American's 772's looked tired. This was exacerbated with the lighting that made the interiors look far older than they should. Perhaps because I had flown a flight on 9W a few days earlier, these looked even worse than usual. Overall, not the best ambience for a flagship First class product.

On to the seat, American has an unique product. It is a lie-flat seat that swirls into position facing the window. While it does not have the privacy that Suites afford you, I personally am a big fan of this layout - especially as one can just switch off the rest of the cabin and just look out of the window. There are lots of little spaces here and there to store stuff - though, the lack of normal power point is a huge letdown. Come on American - the days of EmPower are SOO over.

Even though dated and showing age, the seat is actually very comfortable in all positions - including when being totally flat. It does not have the "bumps" and "folds" that have led to the downfall of many seats. Furthermore, the seat looks great in several "hang out" positions as well. Overall, not too shabby.

Another disappointing thing was the bathroom. Adding to the overall dingy lighting was a complete lack of amenities. Is this the best American can on her flagship intercontinental First?

Aircraft:
(772 - my aircraft taken much later on @ JFK)


Views from Aircraft:

(A Mini AA-reunion)

*
(More AA)

*
(And lots of AC)

*
(I just love BD's livery)

*
(380's in different livery - going to be increasingly common)

*
(But for me, still the Queen of the Skies)


General Seat Views + Seat Legroom

(SeAAt)

*

*
(Perfect View)

*
(Around the seat)

*

*
(Seat Controls)

*

(Legroom: My customary "brown shoe" shot)


Seat Recline + Angle View:


*


Cabin:


*

*
(Blanket ++)


(Bathroom: Showing her age + Where are the amenities?)


c) Meal + Beverage:
Possibly, the biggest disappointment of my American First class experience was in the "Meal & Beverage" department. As I have said in several reports, First class should be significantly above Business. In the case of AA, not only was the meals not befitting First, it should not even be considered a meal worthy of being loaded in JCL.

Service got off the ground on the ground with a glass of Nicholas Feuillaute ... nothing spectacular, but would do OK I guess. After take-off, I ordered a gin and tonic and waited for my meal. Choices for brunch included an Asian noodle, crepe, toast, and omelet. Seriously, that's it? Anyways, I chose the Asian noodle ... which was a bizarre and not really tasty. Moreover, served after a fruit salad, it just seemed wrong. Besides, the whole thing ... along with the rather stale croissant fell all over the place.

I had a few G&T's and fell asleep midway through the flight ... 90 minutes prior to landing, got a café and then had another rushed scallops meal served with warm nuts ... and another fruit salad. The whole two rounds of fruit salad just kept me wanting a real meal. Thankfully, AA's signature cookie was there at the end to neutralize my tongue after an overall extremely disappointing culinary affair.

(Menu)

*

*

*

*

*
(On Ground)

*
(1st Meal Service)

*
(Fruit Salad, Soggy Croissant, Yoghurt)

*
(Followed by some noodles ...)

*
(Coffee on board)

*
(2nd Meal Service)

*
(This time, measly scallops as main)

*
(Followed by surprise ... another fruit salad and a cookie ... perfect combo ... roll eyes)


d) Inflight Entertainment:
Americans IFE also was not up to the mark. It is a generation behind its competitors and I think it is time it thinks of updating it. I did appreciate the Bose headsets ... but the choices in the content and the quality of the screen left much to be desired. However, I must say that the content were at least more up to date and refreshed than I have seen on other U.S. carriers.

I ended up watching "Sherlock Holmes" ... though, in hindsight, wish I watched it on a good screen rather than AA's tiny monitors.

(Controls + Headset)

*
(IFE System)

*

*

*

*

(“In-flight magazines”, Boarding Passes, etc.)


e) Crew:
I wish I could write a lot about the crew on American's flight. While there were no real nasty ones that stood out like the Korean purser on my United flight a few days earlier, the crew as a whole was utterly unmemorable. Perhaps because they had no pro-active desire to be there for the passenger, or perhaps because they never really did anything beyond the basics, I don't know ... but overall the crew just seemed to be in auto-pilot going through motions.

IV> Post-Flight:
Landing at JFK was on time ... but immigration took absolutely forever, and reminded me why I find JFK to be one of the ONLY TWO U.S. gateways I absolutely detest for international arrivals ... MIA is the other. Though to be fair, the quality of the facility at MIA has improvement significantly over the years. Now only if they can replace half the service professionals ... anyways, I digress.

(JFK Scenes - wish I could fly these!)


V> Impressions + Scores:
I have always been a fond of American's service on Latin America and domestic U.S. routes. Generally, I also enjoy the service offered by their AAdvantage program whose customer service usually is a notch above United. However, on this flight, I was thoroughly disappointed at the product offering. While the seat itself is good and innovative (when launched), the entire cabin felt tired and jaded. The meal service, the crew, and IFE all felt uninspired. Perhaps, it was symbolic of an overall airline that seems increasingly to lose its place in the world. This review reads quite "Blah" ... and the reason was because the experience was just that. "BLAH".

LHR - JFK is American's flagship route. It really needs to do much better than what I witnessed. I did not expect a Thai or Jet Airways like service complete with JD-Blue, pajamas, escorted service, popcorns, etc., but there is significant room for improvement on almost all fronts. Can't give a thumb up or down on this one.



VI> Other Trip Reports:

PREMIUM:
9.27: JET AIRWAYS **FIRST** (110): LHR-BOM: 10/2010
9.27: THAI AIRWAYS **FIRST** (108): BKK-LHR: 07/2010
8.66: Brussels Airlines (93): FIH-BRU: 01/2010
8.64: Turkish Airlines (59): JFK-IST: 11/2008
8.63: Jet Airways (88): JFK-BRU: 10/2009
8.61: Air Canada (49): YYZ-SCL: 06/2008
8.54: Turkish Airlines (77): GRU-DKR-IST: 04/2009
8.36: Kingfisher (98): BOM-HKG: 01/2010
8.30: Jet Airways (74): KWI-BOM: 04/2009
8.23: United Airlines (72): SFO-SYD: 03/2009
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.05: Air India (80): CCU-JFK: 06/2009
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.82: UNITED AIRLINES **FIRST** (110): SFO-ICN: 10/2010
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
7.66: Sri Lankan (104): DEL-CMB: 07/2010
7.64: Royal Jordanian (91): AMM-YUL: 12/2009
7.61: China Southern (103): LOS-DXB: 04/2010
7.57: Pakistan Airlines (102): ORD-BCN: 06/2010
7.46: LAN (55): YYZ-JFK: 09/2008
7.38: AMERICAN AIRLINES ** FIRST ** (112): LHR-JFK: 10/2010
7.38: CATHAY PACIFIC **FIRST** (109): HKG-LHR: 10/2010
7.25: Iran Air (88): BOM-IKA: 12/2009
7.23: Virgin Atlantic (81): BOS-LHR: 07/2009
7.14: Swiss (52): SCL-GRU: 06/2008
7.11: Aer Lingus (105): MAD-IAD: 05/2010
7.11: Austrian (79): VIE-JFK: 06/2009
7.07: Privatair (84): BOM-FRA: 08/2009
7.02: Qatar (68): DOH-JFK: 01/2009
6.96: Etihad (61): JFK-AUH: 12/2008
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.84: ConViasa (65): CCS-DAM: 01/2009
6.82: Air Burkina (106): BKO-OUA: 06/2010
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.70: KLM (32): EBB-AMS: 08/2007
6.52: Emirates (99): LHR-DXB: 02/2010
6.39: South African (97): EZE-JNB: 01/2010
6.36: Privatair (60): MUC-BOS: 12/2008
6.29: TAM Brasil (96): POA-EZE: 02/2010
6.25: Korean Air (45): NAN-ICN: 10/2007
6.21: Iberia (87): BOS-MAD: 10/2009
6.11: A SKY (107): OUA-COO: 06/2010
6.11: TAP Portugal (53): GRU-OPO: 06/2008
6.00: Gulf Air (75): BOM-BAH: 04/2009
5.88: African Express (89): DXB-NBO: 11/2009
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: SATA Azores (101): BOS-PDL: 04/2010
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
5.54: Ethiopian Airlines (95): ADD-BOM: 01/2010
5.46: Icelandair (83): KEF-BOS: 08/2009
5.39: LOT (54): WAW-JFK: 06/2008
5.21: Egypt Air (73): CAI-IST: 02/2009
5.07: TACA (66): JFK-SAP: 01/2009
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
7.38: Avianca (01): BOG-LIM: 07/2006
7.07: Sri Lankan (62): KWI-CMB: 12/2008
7.00: LAN (94): IPC-SCL: 01/2010
6.41: Avianca (78): JFK-BOG: 05/2009
6.41: American Airlines (58): LHR-BOS: 11/2008
6.39: Condor (85): SEZ-FRA: 09/2009
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.85: Spanair (69): MAD-LPA: 02/2009
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.52: Aerolineas (86): USH-AEP: 10/2009
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007
5.19: Air Europa (70): LPA-MAD: 02/2009
5.16: Iberia (71): MAD-BOS: 02/2009
5.11: Air China (82): FRA-PEK: 08/2009

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.56: Kingfisher (64): HYD-CCU: 12/2008
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.98: Air Koryo (100): PEK-FNJ: 04/2010
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.63: Jazeera (67): DAM-KWI: 01/2009
6.58: Air Tran (02): EWR-MDW: 08/2006
6.48: Air India Express (63): CMB-MAA: 12/2008
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.33: Sky Europe (56): LTN-BTS: 10/2008
6.31: Indigo (15): GAU-CCU: 10/2006
6.31: easyJet (57): BUD-LTN: 11/2008
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.37: Felix Airways (92): SCT-SAH: 12/2009
5.11: Aero Republica (76): BOG-CCS: 04/2009
5.07: Go Air (35): MAA-HYD: 09/2007
5.00: Sky Airline (51): IQQ-SCL: 06/2008
4.96: Valuair (08): CGK-SIN: 09/2006
4.78: Air Comet Chile (50): SCL-IQQ: 06/2008
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)
(Note on Date: Dates are modified to be +/- 3 days from actual flight date to not reveal actual flight pattern)

VII> Other Pictures:

(Amenity Kit)

*



Live, and let live.
58 replies: All unread, showing first 25:
 
User currently offlineJetBlue777 From Canada, joined Jul 2009, 1451 posts, RR: 1
Reply 1, posted (3 years 4 months 1 day 8 hours ago) and read 32767 times:

Quoting abrelosojos (Thread starter):
always fun to show my VZ passport for entry into Venezuela and Liechtenstein for entry into U.S. (visa waiver) - and then get confused looks..

   So you have two passports?

Quoting abrelosojos (Thread starter):
Anyways, boarding card and departure card in hand, I made it past fast track security and soon to the American Flagship lounge. The lounge is OK - nothing to write home about. The lack of dining options for a premium facility was a bit disappointing and I kept wanting more. Moreover, the lack of free internet in a F-facility was weird and I felt I should have just stuck with my usual combination of CX and JL lounges. Oh well.

Wow. I'd expect that AA would have a flashy and excellent lounge at LHR considering their huge presence and LHR is probably AA's most prestigious int'l destination.

Quoting abrelosojos (Thread starter):
(F Class Section)

That looks awfully dull and tasteless. A big disappointment!

Quoting abrelosojos (Thread starter):
(Please stop the madness of LHR gates)

WOW. Doesn't look very spacious.

Quoting abrelosojos (Thread starter):
(But for me, still the Queen of the Skies)

        

Quoting abrelosojos (Thread starter):
(Bathroom: Showing her age + Where are the amenities?)

I'm surprised! I flew with DL in Y last Feb and we had more amenities! Take note that the inbound flight was on an MD80! I also flew with OZ last summer and the amenities were excellent (mouthwash, toothbrush, hand moisturizer, cups, etc) even in Y class..

Quoting abrelosojos (Thread starter):
(Followed by some noodles ...)

That looks unappetizing.

Quoting abrelosojos (Thread starter):
(Followed by surprise ... another fruit salad and a cookie ... perfect combo ... roll eyes)

 

What happened to their signature sundae?

Great trip report! However, based on your pictures and comments, AA seems to be doing pretty bad on their "flagship" route. I'd expect AA to go above and beyond especially on the JFK-LHR flights, which IMO the most prestigious route out there. I've read past AA TRs (J Class) and they seem to have better meal/service, so I guess AA is pretty inconsistent.

And I agree, AA's website is great. Their FF Program seems great too, OW flights for only 12.5K, unlike DL who charges who knows how many miles...

Once again, great TR as usual!

And you should try Asiana someday, I'm such a big fan and I can't wait til' you make a TR about them  

 



It's a cultural thing.
User currently offlinejrlander From United States of America, joined Aug 1999, 1104 posts, RR: 0
Reply 2, posted (3 years 4 months 1 day 7 hours ago) and read 32767 times:

Thanks for the wonderful, as always, trip report.

I've only flown International First twice - once on BA and once on AA. However, I have to agree with you about AA's product. While I liked the space available with AA's seat, the food and service were far far below what I experienced on BA's First, or even J on Air France and Delta. My flight was LHR-ORD. I walked into the F cabin to overhear two FA's complaining about their schedules loudly and where passengers could overhear. I watched two other set up two of the F seats to be used as FA rest beds, with two duvets each. Part of the seat was actually being held together by tape. The guy behind me had to go and ask for a newspaper and a drink before boarding had ended. Between the meals, flight attendents were hard to find, and not at all attentive. I was flying on points, but if I had paid the $ for that flight I would have been not just disappointed, but furious.

The food was mediocre, and the second meal was actually a small pizza! I always feel a bit bad about complaining about service when I'm fortunate enough (1) to travel internationally as much as I do and (2) to do it often in premium cabins (normally J). But I was anything but impressed!


User currently offlineabrelosojos From Venezuela, joined May 2005, 5076 posts, RR: 55
Reply 3, posted (3 years 4 months 1 day 7 hours ago) and read 32767 times:

Quoting JetBlue777 (Reply 1):

So you have two passports?

= I have more than 2  .

Quoting JetBlue777 (Reply 1):

Wow. I'd expect that AA would have a flashy and excellent lounge at LHR considering their huge presence and LHR is probably AA's most prestigious int'l destination.

= I would have thought that too.

Quoting JetBlue777 (Reply 1):

I'm surprised! I flew with DL in Y last Feb and we had more amenities! Take note that the inbound flight was on an MD80! I also flew with OZ last summer and the amenities were excellent (mouthwash, toothbrush, hand moisturizer, cups, etc) even in Y class..

= Ya - it was pretty shocking.

Quoting JetBlue777 (Reply 1):

That looks unappetizing.

= It tasted worse.

Quoting JetBlue777 (Reply 1):
What happened to their signature sundae?

= You know ... that is what I kept on thinking after the flight. I L O V E their sundae.

Quoting JetBlue777 (Reply 1):
I've read past AA TRs (J Class) and they seem to have better meal/service, so I guess AA is pretty inconsistent.

= Past JCL experiences on American have been better than this!

Quoting JetBlue777 (Reply 1):
unlike DL who charges who knows how many miles...

= Aah ... the famous SkyPesos! I used to be a frequent DL traveler - but between their silly program and AF and poor carriers, I moved on ...

Quoting JetBlue777 (Reply 1):

And you should try Asiana someday, I'm such a big fan and I can't wait til' you make a TR about them

= Coming soon ...

Saludos,
A.



Live, and let live.
User currently offlineLX64A332 From Switzerland, joined Aug 2007, 273 posts, RR: 0
Reply 4, posted (3 years 4 months 1 day 7 hours ago) and read 32767 times:

Nice TR!
However, just shows me once again I would never pay money for AA F!  
BTW, I've always wondered how you have a Liechtenstein passport. Have you ever lived in the principality, or are your family from there?

Cheers
LX64A332



SWISS remains Swiss. With Lufthansa. :D
User currently offlineabrelosojos From Venezuela, joined May 2005, 5076 posts, RR: 55
Reply 5, posted (3 years 4 months 1 day 7 hours ago) and read 32767 times:

Quoting jrlander (Reply 2):
The food was mediocre, and the second meal was actually a small pizza! I always feel a bit bad about complaining about service when I'm fortunate enough (1) to travel internationally as much as I do and (2) to do it often in premium cabins (normally J). But I was anything but impressed!

= Wow. A small pizza! Really? That is what they give you in YCL. I don't think you should feel bad for a service you are paying for.

Quoting LX64A332 (Reply 4):
Nice TR!
However, just shows me once again I would never pay money for AA F!

= Agreed.

Quoting LX64A332 (Reply 4):
BTW, I've always wondered how you have a Liechtenstein passport. Have you ever lived in the principality, or are your family from there?

= Haha ... I have been asked this so many times on A.Net   ... was born to a Spanish-Venezuelan dad and British-Canadian mom in Liechtenstein ... where she was born as well ... so hence an eclectic collection of passports.

Saludos,
A.



Live, and let live.
User currently offline797 From Venezuela, joined Aug 2005, 1892 posts, RR: 27
Reply 6, posted (3 years 4 months 1 day 7 hours ago) and read 32767 times:

Hola Alex!

Awesome report. I chuckled as two days ago was the first time I ever rode on AA's 777 First Class and i felt quite curious as to how others looked at this clearly worn and outdated First.

I must agree with you, AA has lost their track. They misplace how the Business and First Classes should be served. I find AA flight attendants to be extremely robotic and with not much will to do the job, they're nice... But just that, no extra effort.

The seat is indeed very comfortable. If you go back to Business though, it's quite bad. Cramped and tight. I like the 767's better.

I don't know why they randomly serve the sundaes (which are my weak spot as well!!!).

One question, was the before-takeoff drink served in a plastic or glass cup? I always get plastic, which is quite atrocious IMHO.

I really hope they introduce a new service with the arrival of their new 77W. It would be nice to see AA catch up with the world, I am a big fan and a big user of their services and would definitely appreciate an upgrade in all their services.

Thanks again and keep up the good work.

Enrique.



Flying isn't dangerous. Crashing is what's dangerous!
User currently offlineWhereToNext From United States of America, joined Jul 2010, 96 posts, RR: 0
Reply 7, posted (3 years 4 months 1 day 7 hours ago) and read 32767 times:

Alex,

Another great trip report! It's a shame AA wasn't able to offer much in the way of service, especially in their F product. My experiences with AA have always been hit-or-miss. I've often wondered if continued deregulation would permit American air carriers to hire foreign workers to staff their international flights (like cruise lines) to improve their service.

Quoting abrelosojos (Thread starter):
F load was 100% ... though a later chat confirmed that there were only 3 of us revenue paying First Class passengers.

So much for exclusivity.

Thanks, again! Looking forward to future trip reports.

-Matt
WhereToNext

[Edited 2011-04-02 21:19:12]


Next Adventure: TBD
User currently offlineAflyingkiwi From New Zealand, joined Nov 2010, 514 posts, RR: 3
Reply 8, posted (3 years 4 months 1 day 7 hours ago) and read 32767 times:

Hi Alex,

Great Report, I always look forward to reading your reports, especially now with all the F flying you're doing.

Quoting abrelosojos (Thread starter):
Anyways, boarding card and departure card in hand, I made it past fast track security and soon to the American Flagship lounge. The lounge is OK - nothing to write home about. The lack of dining options for a premium facility was a bit disappointing and I kept wanting more.

The lounge looks pretty boring, disappointing considering that LHR is one of AA's most important markets.

Quoting abrelosojos (Thread starter):
On to the seat, American has an unique product. It is a lie-flat seat that swirls into position facing the window. While it does not have the privacy that Suites afford you, I personally am a big fan of this layout - especially as one can just switch off the rest of the cabin and just look out of the window.

AA's F seat looks pretty good, albeit being a bit dated. The looking out of the window feature is pretty unique & cool.

Quoting abrelosojos (Thread starter):
(Bathroom: Showing her age + Where are the amenities?)

Shocking, you probably get better amenities in most Y cabins around the world.

Quoting abrelosojos (Thread starter):
Possibly, the biggest disappointment of my American First class experience was in the "Meal & Beverage" department.

Those meals just look uninspiring, definitely would make you wonder why you paid so much to fly F.

Looking forward to reading more reports.

Regards,
aflyingkiwi


User currently offlineBlueJuice From United States of America, joined Jun 2010, 242 posts, RR: 0
Reply 9, posted (3 years 4 months 1 day 7 hours ago) and read 32767 times:

Great report as usual!

As an AA EXP, I agree with everything you have posted. The "Flagship" F product is really lacking and the part about 3 revenue F pax shows how much it is really worth. I actually think you are too kind about the state of the interior. Most AA planes could use a deep cleaning at a minimum but realistically, a complete overhaul is due. IFE is seriously lacking as you observed. Food in F would be served in Y+ on many other airlines. In almost all their lounges, AA does not even serve real coffee. Rather it's a machine that adds hot water to some type of coffee concentrate. Yuk. International routes tends to go to the most senior flight attendants AKA the most burnt out. You can almost hear some of them counting their days until retirement.


User currently offlineBurj From United States of America, joined Nov 2007, 901 posts, RR: 4
Reply 10, posted (3 years 4 months 1 day 6 hours ago) and read 32767 times:

Very thorough and useful trip report! So chairs in the middle of the cabin do they also swing away from the aisle and face the center line of the cabin?

Why does AA even have a lounge at LHR? Why don't they use their OW partner, BA's lounges?


User currently offlineabrelosojos From Venezuela, joined May 2005, 5076 posts, RR: 55
Reply 11, posted (3 years 4 months 1 day 4 hours ago) and read 32767 times:

Quoting 797 (Reply 6):
Awesome report. I chuckled as two days ago was the first time I ever rode on AA's 777 First Class and i felt quite curious as to how others looked at this clearly worn and outdated First.

= Enrique - which route did you fly? Are we going to see a TR?

Quoting 797 (Reply 6):

I must agree with you, AA has lost their track. They misplace how the Business and First Classes should be served. I find AA flight attendants to be extremely robotic and with not much will to do the job, they're nice... But just that, no extra effort.

= Interestingly, I have had some really good crews on my MIA-CCS flights ... and some exemplary ones on domestic U.S. flights. Even American Eagle has good crews ... including this awesome Polish woman based out of ORD.

This crew was plain uninspiring ... but a little better than some of the Miami based crews I have found who I struggle to understand in both Spanish and in English! And for plain English speakers on board, I shake my head and smile because their English is worse than what I would find on some of the worst Latin carriers  .

Quoting 797 (Reply 6):
If you go back to Business though, it's quite bad. Cramped and tight. I like the 767's better.
Quoting 797 (Reply 6):


= Actually, I have never flown on AA-J ... only F or Y. But I have walked through the cabin and they indeed look cramped.

One question, was the before-takeoff drink served in a plastic or glass cup? I always get plastic, which is quite atrocious IMHO.

= It was served in a plastic fake champagne glass if I recall. What has been your experience?

Quoting WhereToNext (Reply 7):

Another great trip report! It's a shame AA wasn't able to offer much in the way of service, especially in their F product. My experiences with AA have always been hit-or-miss. I've often wondered if continued deregulation would permit American air carriers to hire foreign workers to staff their international flights (like cruise lines) to improve their service.

= That would create a riot ...

Quoting Aflyingkiwi (Reply 8):

Great Report, I always look forward to reading your reports, especially now with all the F flying you're doing.

= Sadly for you, liberating for me (hehe), this was probably like last F report for a while ... though, I promise the next one in queue is far more interesting ...

Quoting Aflyingkiwi (Reply 8):

The lounge looks pretty boring, disappointing considering that LHR is one of AA's most important markets.

= Yup. Makes you question their "Cornerstone" strategy ...

Quoting Aflyingkiwi (Reply 8):

Shocking, you probably get better amenities in most Y cabins around the world.

= Yup.

Quoting Aflyingkiwi (Reply 8):
Those meals just look uninspiring, definitely would make you wonder why you paid so much to fly F.

= I think this was the last self-pocket F trip I have made on AA ... though to be fair, unlike UA, there is a clear product difference between the two premier cabins.

Quoting BlueJuice (Reply 9):
Great report as usual!

As an AA EXP, I agree with everything you have posted. The "Flagship" F product is really lacking and the part about 3 revenue F pax shows how much it is really worth. I actually think you are too kind about the state of the interior. Most AA planes could use a deep cleaning at a minimum but realistically, a complete overhaul is due. IFE is seriously lacking as you observed. Food in F would be served in Y+ on many other airlines. In almost all their lounges, AA does not even serve real coffee. Rather it's a machine that adds hot water to some type of coffee concentrate. Yuk. International routes tends to go to the most senior flight attendants AKA the most burnt out. You can almost hear some of them counting their days until retirement.

= Sad when someone as experienced as an AA EXP says this. It really makes me sad to see AA in such a mess.

Quoting Burj (Reply 10):

Why does AA even have a lounge at LHR? Why don't they use their OW partner, BA's lounges?

= Perhaps because LHR is such a key market for them?

Quoting Burj (Reply 10):
So chairs in the middle of the cabin do they also swing away from the aisle and face the center line of the cabin?

= I have actually only sat in the window seat ... 1J or 1A (if not reserved for crew) are the best in the house ... but if I remember correctly, they actually move in to face the other person ... good for couples.

Thanks a lot for reading everyone.

Saludos,
A.



Live, and let live.
User currently offlineakhmad From Netherlands, joined Sep 2005, 2438 posts, RR: 53
Reply 12, posted (3 years 4 months 1 day 4 hours ago) and read 32724 times:

Hi Alex,

What an excellent report of yours about AA FCL product. If I had not read your in-flight experience further on in your report, I would have ended up booking an AA flight just because the amazing website features sound too inviting to try myself.

But then, what a poles apart FCL AA and 9W are. Apart from the seat, I just miss the WOW factor during the whole journey. If this represents FCL, what would JCL and even YCL be like?

Thanks for sharing the valuable insight review of AA products.

Cheers,
Suryo



Friends forever
User currently offlinelhr380 From , joined Dec 1969, posts, RR:
Reply 13, posted (3 years 4 months 1 day 2 hours ago) and read 32549 times:

Nice TR   Love the pics.

Quoting abrelosojos (Thread starter):
should have just stuck with my usual combination of CX and JL lounges. Oh wel

JL use the BA Galleries lounge now.

Quoting abrelosojos (Thread starter):
American is the only foreign flag I can think of that has its own check-in mini-zone at terminal 3 at LHR for their F class passengers

It is a very weird set up Zone H. Its at the other end of the building compared to AA Check in, and a lot further away from security? Nice to see pics inside. I walk past it alot on the way into Zone G but have never taken a look inside

Quoting abrelosojos (Thread starter):
SeAAt

WOW!! I had not seen the F seat before, thats OLD!

That is also certainly one of the most interesting meal combinations I have seen. I would have been left starving after that kind of service! BA J you get A LOT more then that....


User currently onlineba319-131 From United Kingdom, joined Jan 2001, 8508 posts, RR: 55
Reply 14, posted (3 years 4 months 1 day 2 hours ago) and read 32497 times:
Support Airliners.net - become a First Class Member!

Hi Alex,

Good report, shame on the lack luster service and drab interior - I must say it does look very un-premium in that cabin.

I like the way the seat can be positioned to face the outside, quite a cool feature.

The dining offerings and presentation look very un-premium, if I'd forked out for F I'd be expecting more.

Quoting abrelosojos (Thread starter):
the lack of free internet in a F-facility was weird and I felt I should have just stuck with my usual combination of CX and JL lounges

- The lounge looks quite dull from your pictures, perhaps try the BA Gallaries next time? much nicer.

Quoting abrelosojos (Thread starter):
Landing at JFK was on time ... but immigration took absolutely forever, and reminded me why I find JFK to be one of the ONLY TWO U.S. gateways I absolutely detest for international arrivals ... MIA is the other.

- I've been quite luck with all my JFK arrivals of late, though I agree with you on MIA, it's just dire for intl arrivals.

Cheers

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineThe777Man From United States of America, joined Jul 1999, 6503 posts, RR: 55
Reply 15, posted (3 years 4 months 1 day 2 hours ago) and read 32394 times:

Hi Alex!

Very nice report and too bad with the extremely poor food offerings in First. Service in general seems not so great.

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlineAlwaysOnAPlane From United Kingdom, joined Sep 2010, 305 posts, RR: 2
Reply 16, posted (3 years 4 months 1 day 1 hour ago) and read 32266 times:

Hi Alex and thanks for another great report.

Well I think your use of "BLAH" very much sums the experience up. The whole service just seems a bit behind the times. Dull lounge with poor facilities, old aircraft interiors with dull colours and bland food on offer.
I didn't know the seat spun on its base to face the window. That is quite cool to be fair.

Thanks for sharing your experience Alex

Cheers, Lee.


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6716 posts, RR: 77
Reply 17, posted (3 years 4 months 1 day 1 hour ago) and read 32186 times:

Hi Alex,

very enjoyable report as usual! AA's F Class product doesn't look good at all, I would expect much more. I cannot believe what kind of average and badly presented food they served. AA should have a look at Swiss' excellent new long-haul J Class which I recently tested...

Quoting abrelosojos (Thread starter):
As I settled into the seat, the first thing you notice about American's 777 F-class product is how tired the interiors look. Perhaps, it is the rather dull lighting which makes the overall mood feel anything but premium.

These colors are awful!

Quoting abrelosojos (Thread starter):
Please stop the madness of LHR gates

  


PH



Nothing's worse than flying the same reg twice!
User currently offlinetriple7man From Thailand, joined May 2005, 739 posts, RR: 0
Reply 18, posted (3 years 4 months 22 hours ago) and read 31819 times:
Support Airliners.net - become a First Class Member!

JFK-LHR-JFK is probably the most prestigious transatlantic route, like you said. I fly AA in first class between the US and Tokyo a lot, and usually the service is very good. I'd like to hear your comments on one of our transpacific flights some times.
I usually find the in flight service to be very nice...once in a while we get f/a's who are like you describes...on auto pilot, but I have always found the transpacific service to be very good.

Thank you for your TR and I hope you have a better experience on AA next time.



Have you kissed a 777 today?
User currently offlineLAXdude1023 From India, joined Sep 2006, 7512 posts, RR: 24
Reply 19, posted (3 years 4 months 21 hours ago) and read 31586 times:

Great TR! I have never flown AA in F overseas before, but next week will be my first time. I am flying DFW-GRU on Tuesday (probably anyway) and back on the 10th. Ill try and take some pictures and do a TR, but I can never figure out how to make them show up properly.

Which website do you use to get your pictures to show up?



Stewed...Lewd...Crude...Irreverent...Belligerent
User currently offlineabrelosojos From Venezuela, joined May 2005, 5076 posts, RR: 55
Reply 20, posted (3 years 4 months 19 hours ago) and read 31251 times:

Quoting akhmad (Reply 12):
If I had not read your in-flight experience further on in your report, I would have ended up booking an AA flight just because the amazing website features sound too inviting to try myself.

= Well, I have to give credit where its due. The website was upgraded a few years back and it is very good.

Quoting akhmad (Reply 12):

But then, what a poles apart FCL AA and 9W are. Apart from the seat, I just miss the WOW factor during the whole journey. If this represents FCL, what would JCL and even YCL be like?

= I have never flown in JCL on AA ... but funnily enough YCL is usually OK. What makes an experience is the crew and in general I have had good ones on AA. AAgain, I remain convinced that when seniority comes with entitlement, crews perform poorly.

Quoting lhr380 (Reply 13):
JL use the BA Galleries lounge now.

= What happened to the Sakura lounge? Is it closed?

Quoting lhr380 (Reply 13):
It is a very weird set up Zone H. Its at the other end of the building compared to AA Check in, and a lot further away from security? Nice to see pics inside. I walk past it alot on the way into Zone G but have never taken a look inside

= Ya. I think you would have flagged an alert by just walking in, clicking some pics, and dashing off  . Who do you use for your zone G check-in?

Quoting lhr380 (Reply 13):
I would have been left starving after that kind of service!

= I did! During the entire meal service, I kept on wondering when was the main course coming in!

Quoting ba319-131 (Reply 14):
I like the way the seat can be positioned to face the outside, quite a cool feature.

= Absolutely Mark.

Quoting ba319-131 (Reply 14):
- The lounge looks quite dull from your pictures, perhaps try the BA Gallaries next time? much nicer.

= Mark, I am fond of the Galleries @ T3 ...

Quoting ba319-131 (Reply 14):

- I've been quite luck with all my JFK arrivals of late, though I agree with you on MIA, it's just dire for intl arrivals.

= Aah ... but which terminal @ JFK have you been arriving at?

Quoting The777Man (Reply 15):
Hi Alex!

Very nice report and too bad with the extremely poor food offerings in First. Service in general seems not so great.

The777Man

= Lars, good to hear from you. I am going to be sending you an email shortly. Ya - service was BLAH.

Quoting AlwaysOnAPlane (Reply 16):
I didn't know the seat spun on its base to face the window. That is quite cool to be fair.

Thanks for sharing your experience Alex


= Thanks Lee for stopping by. Ya, the highlight of my AA experience was the unique seat.

Quoting PlaneHunter (Reply 17):
AA should have a look at Swiss' excellent new long-haul J Class which I recently tested...

= When does the TR come PH?! LX - J is the BEST J cabin in Europe. I love everything except the way the dining table is placed - I might have hit it like 100 times!

Quoting triple7man (Reply 18):
I fly AA in first class between the US and Tokyo a lot, and usually the service is very good. I'd like to hear your comments on one of our transpacific flights some times.

= Depends. I have had some good AA FCL experiences on NRT - and some mediocre ones.

Quoting LAXdude1023 (Reply 19):
Great TR! I have never flown AA in F overseas before, but next week will be my first time. I am flying DFW-GRU on Tuesday (probably anyway) and back on the 10th. Ill try and take some pictures and do a TR, but I can never figure out how to make them show up properly.

= Service on Latin America (especially ex-DFW) is usually good. How long are you in GRU? Our paths may cross and we can have a coffee?

Quoting LAXdude1023 (Reply 19):

Which website do you use to get your pictures to show up?

= Photobucket.

Thanks AA lot everyone for stopping by.

Saludos,
A.



Live, and let live.
User currently offlineCarfield From United States of America, joined Dec 2003, 1894 posts, RR: 9
Reply 21, posted (3 years 4 months 19 hours ago) and read 31051 times:

Thanks for another interesting trip report!

AA First Class is really nothing special and don't be surprised that the meals in business are identical and almost the same, except first class gets one more entree choice and the meals are plated individually rather than served in the casserole dish. These morning flights are always tricky to plan and AA has failed considerably and I am surprised that a proper lunch is not served... it should at least be a mini lunch with appetizer/salad starter, then a proper entree, and at least a piece of cake/mousse as dessert.

But then there are three revenue first class passengers and you never know if they pay F or just upgrade from J to F! I fly AA transatlantic only if I can upgrade to F because their J seats are horrible. If I have to pay J, I stick with other European carriers.

AA Boeing 777 is really showing its age and its lack of technological features is obvious. But the flagship suite is quite a unique design and is very comfortable in sleeping. I guess if I am paying J fares and getting this seat, I am more than happy!

Thanks for sharing again!

Just keep them coming!

With your UA report, I begin to wonder if US airlines should keep first class, as it has no incentive to improve service. Maybe a good combined business/first product is good enough!

Carfield


User currently offlineLonghornmaniac From United States of America, joined Jun 2005, 3278 posts, RR: 45
Reply 22, posted (3 years 4 months 18 hours ago) and read 30999 times:

Hola Alex!

Thanks again for this report. Having flown AA's 777s domestically in F, but only ever in J on long-haul, I must agree with you that this service is fairly disappointing, and certainly unbecoming of their Flagship route. I've seen much better catering in domestic F. Must be something about those Brits and their food.      Nevertheless, this TR (and indeed, many others, mine included) isn't so much an indictment of AA's product as it is a plea for some much needed updates. Your scores show that AA does everything respectably well, but nothing spectacularly, and I would agree with that. A revamp of their hard product (either some major refurbishment of their seats/monitors, or just a new product, along with a vastly improved IFE system), some minor attentions to detail (like amenities in the lavatory), and suddenly AA surges well ahead of some carriers, including all US airlines.

I was astounded by the catering on this flight. I've usually found that to be one of AA's strong suits, but this was entirely unbecoming of F meal service. I would certainly complain about this. As a paying F customer, you have a right to expect more (and usually, that expectation is met). As I said, that meal service is much worse than the last two meals I've had on AA long-haul J (MIA-EZE//EZE-MIA), and about on par with some of the better domestic F meals, save for the number of courses due to flight length.

But again, it's interesting that despite the comparatively negative experience, they still scored respectably. Lots of little gripes, but nothing so negatively memorable. Unfortunately, it seems AA is content to be unforgettable at this point.

Cheers,
Cameron


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6716 posts, RR: 77
Reply 23, posted (3 years 4 months 17 hours ago) and read 30839 times:

Quoting abrelosojos (Reply 20):
= When does the TR come PH?

I still have to post two other reports, should be online in a few weeks.


PH



Nothing's worse than flying the same reg twice!
User currently offlineabrelosojos From Venezuela, joined May 2005, 5076 posts, RR: 55
Reply 24, posted (3 years 4 months 17 hours ago) and read 30719 times:

Quoting Carfield (Reply 21):
AA First Class is really nothing special and don't be surprised that the meals in business are identical and almost the same, except first class gets one more entree choice and the meals are plated individually rather than served in the casserole dish.

= I knew that on UA the catering for F includes one additional menu option ... did not know this was also the case with AA. How disappointing. Is the entire menu the same ... or, is there one additional item?

Quoting Carfield (Reply 21):
These morning flights are always tricky to plan and AA has failed considerably and I am surprised that a proper lunch is not served... it should at least be a mini lunch with appetizer/salad starter, then a proper entree, and at least a piece of cake/mousse as dessert.

= I thought of that as well ... and do recognize it is a tad tricky. Why not reverse the service? Have a small breakfast and then a nicer lunch prior to arrival?

Quoting Carfield (Reply 21):
But then there are three revenue first class passengers and you never know if they pay F or just upgrade from J to F!

= And here we end up with the inevitable chicken/egg problem - with this kind of service, why would I bother paying for that full fare First class ticket like I did?

Quoting Carfield (Reply 21):
I fly AA transatlantic only if I can upgrade to F because their J seats are horrible. If I have to pay J, I stick with other European carriers.

= Yup. And as I mention, this would be my last paying F experience on a U.S. airline for quite some time. What is the point of paying the extra money?

Quoting Carfield (Reply 21):
Just keep them coming!

= Now that I don't have confidentiality crap to worry about, I am back with a vengeance ... though, more "exotic" reports coming up than F class stuff.

Quoting Carfield (Reply 21):

With your UA report, I begin to wonder if US airlines should keep first class, as it has no incentive to improve service. Maybe a good combined business/first product is good enough!

= What do you think?

Quoting Longhornmaniac (Reply 22):
Must be something about those Brits and their food.

= LOL.

Quoting Longhornmaniac (Reply 22):
Nevertheless, this TR (and indeed, many others, mine included) isn't so much an indictment of AA's product as it is a plea for some much needed updates.

= Good way of looking at it.

Quoting Longhornmaniac (Reply 22):
Your scores show that AA does everything respectably well, but nothing spectacularly, and I would agree with that. A revamp of their hard product (either some major refurbishment of their seats/monitors, or just a new product, along with a vastly improved IFE system), some minor attentions to detail (like amenities in the lavatory), and suddenly AA surges well ahead of some carriers, including all US airlines.

= This is exactly right - it was a BLAH experience - nothing horrible. But the question is - at the price of intercontinental F, why bother with just a BLAH experience?

Quoting Longhornmaniac (Reply 22):
I've had on AA long-haul J (MIA-EZE//EZE-MIA), and about on par with some of the better domestic F meals, save for the number of courses due to flight length.

= EZE is probably the best catered flight on the AA network along with DEL.

Quoting Longhornmaniac (Reply 22):
But again, it's interesting that despite the comparatively negative experience, they still scored respectably. Lots of little gripes, but nothing so negatively memorable. Unfortunately, it seems AA is content to be unforgettable at this point.

= Overall ... and from a business strategy perspective, AA just seems lost and at drift.

Quoting PlaneHunter (Reply 23):

I still have to post two other reports, should be online in a few weeks.


PH

= So PH, where are the next reports from?

Thanks a lot for reading everyone.

Saludos,
A.



Live, and let live.
25 shamrock604 : I'd go one further than blah - that looks like quite frankly the crumbiest premium class "experience" I have ever seen. The food - woeful The cabin -
26 lychemsa : The food looks awful. What time was your flight from LHR? I recently flew AA, Y NYC to LHR R/T and these were my observations, similar to yours: 1. Ca
27 lhr380 : Ages ago! Not long after BA moved into the terminal. BA actually used the Sakura lounge when it first moved back into the terminal (After a brief sti
28 767747 : Thanks for another good report! AA is a very good airline, but this report certainly shows that they are lacking in several key areas. I feel like AA
29 797 : Alex, it was MIA - JFK. My trip began in CCS with a two-day stop in MIA. I decided to take AA614 just to use the 777 and its First Class, which on do
30 Quokka : Having just read your report on the BOM - LHR with Jet Airways, I could not fail to note the enormous gulf between them and the service provided by AA
31 Genius12 : Nice report - shame that AA's product appears to be so bad. That is the main reason I will never fly AA transcontinental. The AA lounge at LHR that yo
32 crosswinds21 : This TR is pretty similar to my experiences in AA F (although I have always enjoyed the food - perhaps that's because I've never taken a morning fligh
33 TOMMY767 : This a great report. I would say that your rating of 7.38 is actually rather generous with that sub par catering you recieved. Honestly, the only real
34 KFitz : How would you personally compare the seat to the new United First Suite that you rode into ICN in? Obviously the IFE on UA is in another league, but h
35 Post contains images abrelosojos : = Wow. That is pretty harsh . = As indicated, this was the morning flight - and so was surprised that there wasn't more of an effort for a good lunch
36 44k : AA Morning International First flight with breakfast service = AVOID !!! I'm not making excuses for the terrible catering, but had you taken a lunch
37 Post contains links Genius12 : Your pictures are 100% the Admirals Club lounge. This is what the Flagship Lounge looks like; http://www.businesstraveller.com/fil...erican-Airlines/
38 Post contains images lhr380 : Your flight would have had 2 code share flight numbers on it other then the AA flight number, I work for one of those that happens to use Zone G as i
39 Post contains images abrelosojos : = Is the sundae not offered for AM flights? I think a better and less-cost cutting measure would have been to offer a small breakfast and then a bett
40 The777Man : I wish I could agree with that statement...... Flew DFW-SCL last July in Y on a 763 and couldn't believe that it had no PTVs. The controls for the au
41 lhr380 : You just might be! However I like T3. You get a proper airport atmosphere in there, and airside Oneworld have a nice set up. All the Oneworld airline
42 abrelosojos : = Wait a minute ... you flew a 767!!! Saludos, A. PS: Too bad about your experience ... though, I'd be happy flying a real L-10 these days!
43 jdairceo : They are the same entrées. The differences are the cheese or vegetables with the warm nuts, soup and appetizer are typically different or you get mo
44 Post contains images shamrock604 : I think that's probably a fair assesment - even though my own remarks were a bit harsh! Personally, I find the whole AA experience far too drab, life
45 UAL777UK : Great report as normal. AA seem behind the curve with the J seat, the fact it does not lie flat which i understand will change at some stage in the ne
46 fxramper : I try and avoid LHR for business travel. I use AA quite a lot on long hauls, especially to Asia, and it's missing a lot compared to other carriers. It
47 Post contains images NZ107 : Hi Alex, Another great report showcasing the US Legacy carriers' premium cabins. Now you've done UA and AA, when's DL's turn? Since when did the US ai
48 Post contains images abrelosojos : = Good to hear from a veteran AA F-flyer on the difference in catering between F and J. I am a little disappointed to hear that it is the same in con
49 Post contains images 797 : Alex, Here's a photo of the plastic madness I took on a previous flight (FCO-ORD). Cheers! 797
50 Post contains images fxramper : In service, yes. The PVG and PEK flights are always super pleasant with the pursuer and flight crew. The NRT flights are hit or miss. The DFW based c
51 KFitz : well the seat itself is old, more or less being in the same generation of product that the old United First Suite was. I think if you compare it to t
52 Post contains images abrelosojos : = More importantly, was both the champagne for you on the AM departure ex-FCO ? = Haha - very timely to know . Butt I have observed that their LHR fl
53 KFitz : they are angled lie flats, which makes them vastly uncompetitive with the J products from ua/co/dl/us.
54 ual777uk : I heard that they were going to put fully lie flats in J to compete better with its peerss. Perhaps they will see the light when the 77W comes into t
55 777ORD : great TR! I can recall taking the LHR-ORD flights in F many many times while an employee for AA. Looks like the seats are slowly getting dated, but, t
56 Post contains images fxramper : The crews I've interacted with on DFW/ORD-LHR give off a jaded attitude and often entitled display. "It's bad enough our benefits have been raped at
57 Avianca : really nice report also its alreaday some months old. wow i am not impressed about this "F" class... are they not able to serve the Yoghurt in a cub r
58 Post contains images abrelosojos : = Have they officially switched over to F? I don't fly AA these days anymore so am curious. = Why sad personally? = You noticed . = Haha. I am tellin
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AA, To Rome And Back JFK-FCO-FCO-LHR-JFK Biz Class posted Fri Sep 5 2008 18:31:45 by Tbird
SYD-LAX-DFW-LHR-JFK-LAX-SYD On QF And AA posted Mon May 5 2008 19:12:08 by Steve0321
American AA 155: 09/NOV/08: LHR-BOS: Y Cabin posted Sun Dec 7 2008 13:03:23 by Abrelosojos
AA, To Rome And Back JFK-FCO-FCO-LHR-JFK Biz Class posted Fri Sep 5 2008 18:31:45 by Tbird
SYD-LAX-DFW-LHR-JFK-LAX-SYD On QF And AA posted Mon May 5 2008 19:12:08 by Steve0321

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