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RJ DTW-YUL-AMM Crown Class Trip Report  
User currently offlineCarfield From United States of America, joined Dec 2003, 1934 posts, RR: 8
Posted (3 years 6 months 2 weeks 3 days 18 hours ago) and read 13239 times:

RJ Trip Report
March 31, 2011


Dear all,

I am going to submit a trio of reports in this upcoming week (hopefully finished by the weekend)! They are quite different but very unique flight experience for me. The first report will be a familiar name but a rather unfamiliar route – Royal Jordanian twice-weekly service from Detroit to Amman via Montreal! Detroit is quite an unusual destination but judging from the load, it is quite a success. BTW, RJ does not carry passengers between Detroit and Montreal. Crown Class is quite a good product and I like the seats on the Airbus A340s. The cabin service is a mixed batch but meals are good on long haul flights. I in general have a few RJ flights before and feelings are mixed, but it beats the boring American Airlines transatlantic flight with those uncomfortable sliding business class seats. This flight is sort of average and there are some disappointments but also some nice enhancements. I am also able to take a good number of plane shots from the Crown lounge during my ten hours layover in Amman, before my onward flight to Colombo (which will not be covered). I hope you will enjoy the report!

Here is the link to all the pictures I took during this flight! It is quite large but good if you want more details!
http://share.shutterfly.com/action/welcome?sid=8QbNHDNy5bqTHY

March 31, 2011
RJ 268 Detroit to Montreal Lv1300 Arr1435 Airbus A340-200 JY-AIA “Prince Hussein Bib Adullah”

Detroit Airport North Terminal:

RJ Signage at the airport:


Main check-in area:


RJ check-in counter:


North Terminal historic plate:


Royal Jordanian and most other non-Delta and Skyteam airlines use this North Terminal, which has been updated, and the architecture is practical and modern. It is not a fancy or stylish airport, but very functional and modern. It has a minimal design and the check-in area is very plain, and shops and restaurants are most located after security. Royal Jordanian no longer shares the check-in facilities with Lufthansa, the other international airline operator, and uses some of the common-use check-in counters. It was a pretty full flight and passengers from this region usually had many baggage. There was lots of reshuffling occurring at the counter, which slowed things down. Business Class has no one waiting, but passengers in front of me were all having issues. Fortunately the station manager, a very nice Caucasian lady, spotted me and asked the security guy to bring me to her just vacated position. She was relieved to see that I had no bags to check. She gave me boarding passes all the way to Colombo and instructed the other agent to hang on to my paper ticket coupon from Detroit to Amman. Then I got my major disappointment in the trip, as I asked, which lounge does Royal Jordanian use at Detroit? I was expecting Lufthansa, since it was the only one. She said, “Sorry sir, we don’t have a lounge here, and you can use the LH lounge if you have their card!” I was honestly surprised that RJ could not fork out a deal with Lufthansa for their J passengers to use. It can’t be that expensive. And RJ can restrict it to only J passengers. And if they can’t settle on a deal, then provide J passengers with a meal and drink coupon. That is the minimal that it can do. It should also publicize the fact that it has no lounge at Detroit airport and make sure passengers are informed. It is unacceptable these days for a world class airline not to have lounge access for its J and elite passengers, and Oneworld alliance should have forced RJ to do something more about it. Reserve a space from a local restaurant in the pier and there are plenty of restaurants that are not busy in D course during this time of the day. Most will be happy with a deal like this and they will charge less than Lufthansa for sure! But I think RJ can fork out an extra $500 to take care of its J and top elites.
I was really caught off guard with the no lounge situation, but the North Terminal had a few shops for me to browse, and plenty of planes to look at. Florida was hit by a series of hurricanes and heavy storms and I manage to spot a few interesting Spirit and Air Tran’s planes. Lots of delayed heading south!

Air Tran’s Boeing 717 delayed Orlando flight


Spirit Airlines’ Airbus A319 (new livery)


Sprit Airlines’ Airbus A319 (old livery)


25 replies: All unread, showing first 25:
 
User currently offlineCarfield From United States of America, joined Dec 2003, 1934 posts, RR: 8
Reply 1, posted (3 years 6 months 2 weeks 3 days 18 hours ago) and read 13237 times:

My RJ flight arrived Detroit at 11:12am, about thirty minutes or more behind schedule. JY-AIA will take me all the way to Colombo from Detroit via Montreal and Amman. It is difficult to take pictures of Gate D3, so just a few poor shots.


D3 was our gate this evening. There is way too much blue used on the background.


Flight Information Board showed that our flight was heading to Montreal and Amman. I think RJ can possibly get the fifth freedom right, with I am sure the demand was not that great between Montreal and Detroit, that it will be hassle to board and off load passengers.

Boarding:
Boarding began late due to the late arrival of the inbound plane. Most of the catering was done in Detroit, and the plane was thoroughly cleaned here. The crew also work all the way from Detroit to Amman, but their layover must be quite nice as there are only two flights a week. Boarding was quite chaotic, as passengers want to board before their turns. Wheelchairs were boarded first, followed by Crown Class, and then economy cabin. At 12:45pm, Crown class passengers were welcomed and the loading was quite full from Detroit to Amman. There was a family of six, along with many Jordanian couples heading home. The onboard security person was on board and he looked quite bored and tired. Anyhow he did not stop me from taking all the cabin photos. Orange, apple juice or water was offered, and headsets and amenity kits were also handed out.

Pre-takeoff beverage - water is my choice


Door was closed at 1:14pm, and we pushed back three minutes later towards R/W4R. Things were not too busy at DTW, and we took off at 1:30pm and our flying time was a short hour and thirteen minutes. Flight route took us towards Port Huron, Stratford and Toronto, and then Kinston, Hassena, NY, and then into Montreal. We stayed at 35,000feet.


Service:
Seat belt sign was turned off at 1:36pm and my second disappointment immediately occurred. The F/A came out with a tray with plates of pastries. I could not believe a supposedly international airline with no business class lounge access will offer one single piece of Apple turnover as snack on this flight. Okay it is a short flight, but given the time and circumstances, a more filling cold meal should be served. We will appreciate at least a sandwich. Air Canada offers a better snack in J on a similar length flight from US to Canada. I am sure that RJ offers a more substantial meal on a similar length flight from AMM to nearby Middle East cities. The F/As provided a beverage round afterward. That’s all for service on this segment.

Apple Turnover


Cabin:
I have written about RJ Crown Class cabins before and am a big fan of the seat. It is comfortable and seat pitch is generous. The whole décor reflects a modernistic tone and the cream and grey color scheme is wonderful. The seats almost go full flat and the electronic seat control is easy to control. However there is one major change from my last RJ flight. There has been updated PTV with AVOD and there is an updated control panel. There is an odd USB drive in the PTV monitor, but not sure what’s for! However, there is still no universal power port. With universal power port, this seat will be perfect. Of course the major problem with the seat is the width (lack of), and the lack of storage room. Other than that, it is a very good business class seat – way better than those sliding seats on the Airbus A330-200s.


User currently offlineCarfield From United States of America, joined Dec 2003, 1934 posts, RR: 8
Reply 2, posted (3 years 6 months 2 weeks 3 days 18 hours ago) and read 13226 times:

Seat 1A


Cabin view


Viewing forward


Manual seat control panel


Recline position


Flat Bed position


Side Storage bin


Tray table


User currently offlineCarfield From United States of America, joined Dec 2003, 1934 posts, RR: 8
Reply 3, posted (3 years 6 months 2 weeks 3 days 18 hours ago) and read 13215 times:

New Seat Control Panel


PTV AVOD


New gadgets and outlet


What is this USB port for?


Flight Attendants:
Three flight attendants worked the business class cabin – one flight attendant on each aisle (two in total) and one in the galley. The purser did not do individual greeting to each passenger. Two F/As – one Middle Eastern and one Thai, and of course, the Thai F/A was friendlier and kinder. The service was a bit forced by the other F/A. Anyway, they remain courtesy throughout the flight, and the couple young and respectful children asked a couple of beginners’ questions. The Thai F/A was very patient and the service was good. And of course, service was lacking in between meals but they will answer call buttons. I rate this set of crew average – not outstanding but not rude or overly lazy.

Arrival
Descent began at 2:16pm as we passed the city of Kingston. We landed on R/W6R at 2:43pm and for some reason, we were hold for a while. An Air Canada’s Boeing 777-300ER C-FITU operating as AC 871 has arrived from Paris CDG following us.



AC 77W C-FITU as AC 871 from CDG


We parked at gate B58 at 3pm.


User currently offlineCarfield From United States of America, joined Dec 2003, 1934 posts, RR: 8
Reply 4, posted (3 years 6 months 2 weeks 3 days 18 hours ago) and read 13206 times:

Transit:
Passengers are not available to deplane at Montreal and we have to stay on board during the hour. I always found it interesting to see how the crew work, and the Canadian staffs were quite cheery and friendly. The cleaning crew than arrived to tidy up the cabin and clean the bathroom. Catering is limited to fresh supple of ice and trashes were taken out. I walked around the Crown Class cabin and took various shots. The RJ flight marshal was not bothered with it. I then spotted the Swiss Airbus A330-300 HB-JHJ arriving from Zurich.

Swiss A330-300 HB-JHJ


Winglet shot


The red on the RJ engine and winglet works well with Swiss plane


Canjet Boeing 737-800 Winglet C-FXGG at B60


RJ 268 YUL-AMM Lv1620 Arr1000+1 Airbus A340-200 JY-AIA “Prince Hussein Bib Adullah”

Boarding:
The transit was very short here at Montreal, and boarding shortly resumed at 3:23pm. Crown Class was pretty full and I had a neighbor on this transatlantic flight to Amman. No more pre-takeoff beverage! Amenity kit and headsets are offered to YUL boarding passengers, and menus were passed out as well. A new menu design was spotted and the conditions of these menus were much better.

New Menu


Tarmac at Montreal


Door was closed early at 4:12pm, and RJ has caught up with all the time missing from the delay earlier this morning. We pushed back a minute later, and then rolled to R/W6L. We took off at 4:26pm.

Montreal after departure:


User currently offlineCarfield From United States of America, joined Dec 2003, 1934 posts, RR: 8
Reply 5, posted (3 years 6 months 2 weeks 3 days 18 hours ago) and read 13196 times:

Flight information:
Flying time was ten hours and twenty minutes, and our flight route took us towards Sherbrooke and Millinrocket, as we climbed towards 35,000feet. Then we proceeded towards Charlottetown, Sydney and then cruised towards 36,000feet, before leaving the Canadian coastline. We climbed to 37,000feet further and then reentered the European continent at St. Helier, France, and then passing cities of Thoiry, Basel, Innsbuck, Linz, Ljubljana and Sarajevo. We climbed to 39,000feet before reaching the Greek Islands, and then towards cities/Islands of Khios, Bodrum, Kamiros/Rhodes, and then began our descent over Tel Aviv and then into Amman.


Wines and meals:
Seat belt sign was turned off at 4:34pm, and beverage was shortly served with a bowl of mixed nuts & crackers.

Beverage


Mixed Nuts


Beverage & Wine List for 2011
Juices & Soft Drinks
Orange, Apple
Mango, Tomato

Pepsi Cola, Diet Pepsi
Seven-Up, Diet Seven-Up

Tonic, Soda
Bitter Lemon, Ginger Ale
Perrier, Mineral Water

Beer
Amstel
Henninger

Aperitifs
Martini Sweet & Dry
Campari
Johnnie Walker Black Label
Gordon’s Gin
Russian Standard Vodka

Liqueurs
Cointreau
Drambuie
Bailey’s Irish Cream
Cognac X.O. or V.S.O.P
Fine Port Wine

Champagne
Moet & Chandon Brut – half bottle

1st to 15th of the Month
White Wines
Machareus (Jordanian Wine)
Laroche Chablis

Red Wines
Vin D’Ammon
Amancaya Malbec Cabernet Sauvignon, Lafite, Argentina

16th to end of the month
White Wines
Machareus
Mapu Sauvignon Chardonnay

Red Wines
Vin d’Ammon
Calvet Reserve Merlot

Menu
Montreal to Amman
First Service


Appetizers & Soup
Chicken Breast
Vegetable Terrine
Smoked salmon


Soup of the day (never offered)

Salad
Seassonal Salad
(Naturally Fresh’s Italian Herb Vinaigrette dressing)


User currently offlineCarfield From United States of America, joined Dec 2003, 1934 posts, RR: 8
Reply 6, posted (3 years 6 months 2 weeks 3 days 18 hours ago) and read 13191 times:

Main Courses
Beef Steak with Peppercorn Butter Sauce
Chicken Breast with Lemon sauce
Fillet of Red Snapper in Saffron Sauce
Vegetables Ravioli in Tomato Sauce


Buttered Garden Vegetables
Anna Potatoes
Cumin Basmati Rice

Cheese and Fruits
Selection of International Cheeses


Fresh Fruit Basket

Dessert
Selection of Desserts or Ice Cream

Tiramisu


As we were having dinner, our plane cruised along the Canadian East Coast and Newfoundland and here are a few selected pictures.


Dinner service completed with another round of tea and coffee. Baskets of snack, bottled waters and fruits were placed in the mini bar in front of the middle seats of Row one. F/As closed every window, as the sun would rise in a few hours as we entered the European continent. It was a typical choppy night as we crossed the Atlantic Ocean. Flight attendants disappeared after dinner, but I noticed some of them did a snack round in the middle of the night – just passing the fruit basket and the snack basket filled with sliced cakes, and other packaged snacks.

At 7:43am Amman local time (about two hours prior to arrival), lights were turned on and hot towel were passed out. I like RJ breakfast because it had a separate starter service – a cold plate appetizer of turkey and sliced cheese were offered in addition to the usual fruit plate. Croissants and wheat loaves were pre-placed at each tray, and more bread rolls were offered after the appetizer tray was passed out. Entrees were then passed out – casserole dishes for the second meal, but the quantity and quality were both substantial. I chose the quiche as I was sick of airline omelet.

Second Service
Hot Breakfast


Orange Juice
Fresh Fruit Salad


Appetizers
Smoked Cheddar
Cambozola
Manchego


User currently offlineCarfield From United States of America, joined Dec 2003, 1934 posts, RR: 8
Reply 7, posted (3 years 6 months 2 weeks 3 days 18 hours ago) and read 13190 times:

Main Courses
Cheese Omlette
Served with sautéed mixed peppers, Turkey sausage and Grilled button mushrooms
Or
Cheese Quiche
Served with sautéed mixed peppers, Beef sausage and Grilled Butter mushrooms


Butter-Preserves-Natural Honey
Croissant and Assorted Bread Basket


(16-31 JAN/MAR/MAY/JUL/SEP/NOV 2011)

Rose Water was served prior to arrival, as well as a RJ gift, which is a soap on a green leaf dish.

Nice cup for the rose water


Arrival:
Descent began at 9:11pm as we crossed Tel Aviv.


We landed on R/W8L at 9:46am, and parked at gate 10 at 9:52am. We were parked at the North Apron, which was not the usual RJ apron (it usually used the South Apron). We were parked next to the MEA Airbus A320.


I was not going to write about the ongoing flight to Colombo, as my original plan to fly the A310-300 was changed with a last minute aircraft swap into A340-200, JY-AIA the exact same plane that flew me to Amman. I was disappointed but that is life. I guess I will have to select this set of flights in the future, but will take the ORD/JFK flight that has a shorter layover time.


User currently offlineCarfield From United States of America, joined Dec 2003, 1934 posts, RR: 8
Reply 8, posted (3 years 6 months 2 weeks 3 days 18 hours ago) and read 13172 times:

Of course I took the opportunities to share a few pictures of the Crown Lounge at Amman, which was very nice, except the showers, which costs extra money and looks rather disappointing.



I also took a few pictures of the planes that left the South Apron throughout the day – more A340s!

JY-AIB to JFK


JY-AIE to LHR – A330-200


GF 972 to BAH on A320 – A9C-AJ


QR 402 to Doha on A330 – A7-AEJ


User currently offlineCarfield From United States of America, joined Dec 2003, 1934 posts, RR: 8
Reply 9, posted (3 years 6 months 2 weeks 3 days 18 hours ago) and read 13167 times:

RJ 730 to Riyadh on A320 F-OHJF


RJ 702 to Jeddah on EMB-195 JY-EMF “Petra”


JY-AIC from ORD


JY-AIA taxing to the gate for my CMB flight RJ 194


User currently offlineCarfield From United States of America, joined Dec 2003, 1934 posts, RR: 8
Reply 10, posted (3 years 6 months 2 weeks 3 days 18 hours ago) and read 13147 times:

JY-AIA leaving CMB the day after


Qatar A321 A7-AID


Saudi Arabian Boeing 747-400 HZ-AIX SV 789 to Riyadh


In conclusion, Royal Jordanian Airlines transatlantic service is quite nice and the buffet meal service is really something rather nostalgic. In general the F/As are quite generous with serving and you can select a couple side dishes. The seats on the Airbus A340-200 are comfortable and RJ does not really need to change much except installation of more storage space, allowing more width, and a real universal power port. The sliding seats on the A330s are quite bad. However, the lack of lounge at DTW is not acceptable and passengers should be told in advance on writing either through the e-ticket or the website. It is not that expensive to allow J passengers to use the LH lounge, as in the past, and if not, issue them a food and beverage coupon. It is also nice to tell your passengers a proper meal will not be served on the Detroit to Montreal flight. Remember we have to stay in the plane during the layover and we can’t buy food or visit another lounge in Montreal. Flight attendants are courteous but can be more personable and used a few more smiles, and make more mid-flight checks. I will not hesitate to fly it again and hopefully will get to fly the A310-300 from AMM to CMB next time.

I hope you enjoy this trip report!

Carfield


User currently offlineRvXKaz From Singapore, joined Apr 2011, 195 posts, RR: 2
Reply 11, posted (3 years 6 months 2 weeks 3 days 16 hours ago) and read 12926 times:

Hello Carfield,

I love the extensive pictures you have on this TR.

Quoting Carfield (Thread starter):
Royal Jordanian twice-weekly service from Detroit to Amman via Montreal!

What an exotic and unfamiliar route it is! Its such a treat to have flown it!

Quoting Carfield (Thread starter):
It is unacceptable these days for a world class airline not to have lounge access for its J and elite passengers,
Yes, this is indeed unbelievable. Preposterous! How can an international airline not have a lounge (be it a common one or their own) in their stations?

Quoting Carfield (Thread starter):
The onboard security person was on board and he looked quite bored and tired. Anyhow he did not stop me from taking all the cabin photos.
After hearing all the tales about RJ security, this is definitely such a relief!

The food onboard looks really scrumptous! Though the apple turnover looks alittle miserable on its own, it still looks delicious nonetheless! The rest of the meals thereafter do impress me alot! Their servings are indeed generous on RJ.

Quoting Carfield (Thread starter):
Nice cup for the rose water
The cup is really nice indeed! Do you get to keep it?

Quoting Carfield (Thread starter):
as my original plan to fly the A310-300 was changed with a last minute aircraft swap into A340-200, JY-AIA the exact same plane that flew me to Amman. I was disappointed but that is life
So sorry to hear that you didn't get to try the A310 but hey, you flew on the A342 twice which is hell of a rare aircraft itself! Hope you get to fly the A310 next time!

Thanks for doing this up and I love your pictorial style. It makes really good reading.

Cheers,
Gavin



They say that I'm a dreamer. But I'd only Dreamt Skyward.
User currently offlinegabrielchew From United Kingdom, joined Aug 2005, 3311 posts, RR: 12
Reply 12, posted (3 years 6 months 2 weeks 3 days 15 hours ago) and read 12776 times:

That was a great report. I'm flying RJ LHR-AMM-AQJ the week after next, so it was nice to see (although I will be in Y). Your photos of AM are great, and the lounge (I have lounge access, thankfully). Are alcoholic drinks available in the lounge? Are they self service?

Shame you didn't get lounge access in Detroit - that's pretty poor.



http://my.flightmemory.com/shefgab Upcoming flights:LCY-ARN-AMS-LGW,STN-OTP-AMS-YUL,YQB-JFK-LAX-DUS-STN,LGW-DXB-BKK-HKG-
User currently offlinedebonair From Germany, joined Jan 2004, 2444 posts, RR: 4
Reply 13, posted (3 years 6 months 2 weeks 3 days 4 hours ago) and read 11874 times:

GREAT TR!

Quoting Carfield (Thread starter):
However, the lack of lounge at DTW is not acceptable and passengers should be told in advance on writing either through the e-ticket or the website. It is not that expensive to allow J passengers to use the LH lounge, as in the past, and if not, issue them a food and beverage coupon.



Okay, that's not professional, BUT on RJ's web-site you will still find the information:
Airport Lounges/Travel Clubs: NORTHWEST/KLM - LUFTHANSA

I think you should post your thoughts to RJ Customer Department- would be interesting to see, what response will follow!

Maybe you will use from Oct. 11 onwards SriLankan's new direct Toronto-Colombo flight...


User currently offlineCarfield From United States of America, joined Dec 2003, 1934 posts, RR: 8
Reply 14, posted (3 years 6 months 2 weeks 3 days 4 hours ago) and read 11786 times:

Thanks for the kind comments!

RJ customer relationship department is not the greatest when it comes to responses. I will definitely drop them a note, but don't think I will ever hear back from them.

About the Crown Lounge at Amman, alcohols are available but at a manned bar! No surprise here! The bartender and most of the waiting staffs are very friendly and polite!

Carfield


User currently offlinealsberg From United States of America, joined Aug 2010, 136 posts, RR: 0
Reply 15, posted (3 years 6 months 2 weeks 2 days 21 hours ago) and read 11257 times:

Quoting Carfield (Thread starter):
Detroit is quite an unusual destination

Surprisingly it makes a ton of sense, and I wonder if one of the gulf carriers will ever consider making DTW one of their destinations. Many people who are from the Middle East live in this area of Michigan.


User currently offlineronerone From Jordan, joined Aug 2004, 1663 posts, RR: 53
Reply 16, posted (3 years 6 months 2 weeks 2 days 20 hours ago) and read 11208 times:

Thank you Carfield for delivering another insight on Royal Jordanian with your latest TR. I much prefer your new format by the way, so please keep it up  


It does seem quite strange that there is no lounge access at DTW for J passengers? It can't possibly be a cost-cutting initiative as it wouldnt make sense when RJ contracts lounge access at all its other out-stations.

I am assuming that on your YUL-AMM sector that you got the classic trolley service? Was it also done during breakfast?

I had flown RJ a few months back out of AUH and was really looking forward to a breakfast 'buffet' and was surprised to discover that this service is not available on AUH flights, but it is in full swing out of DXB! Both destinations see the same aircraft types, same traffic seasonality and all that!


In any case, i agree with you that the J class seat on the A342 is by far their best widebody offering! I would love to try it again!

How was your experience on AMM-CMB?

Thanks a lot for sharing!

Cheers,
Roni



A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
User currently offlineCarfield From United States of America, joined Dec 2003, 1934 posts, RR: 8
Reply 17, posted (3 years 6 months 2 weeks 2 days 17 hours ago) and read 11090 times:

Just want to add that the cup was not for us to keep! It would be nice if they offer that as our farewell gifts!

Yes we had the classic trolley service on the first meal service from YUL to AMM, as well as the flight from AMM to CMB, since it was the only meal service on that six hours flight.

Well with the aircraft switch, the flight was fairly empty in business class, and we each got a pair of seats to ourselves. The F/As were courteous and a bit friendlier than the DTW to AMM flight, but they were very slow in the meal service delivery. It took an hour before the appetizer set was passed out. Things should be a bit speedier with an empty J cabin and the night flight nature. I was surprised that a snack was not offered prior to arrival - given it was a six hours flight. It was one of those flights that pre-arrival snack might not be needed, but you could use a light pastry/sandwich! Some packaged snacks should at least be available.

Thanks,
Carfield


User currently offlineabrelosojos From Venezuela, joined May 2005, 5124 posts, RR: 55
Reply 18, posted (3 years 6 months 2 weeks 2 days ago) and read 10598 times:

Thanks a lot for this awesome trip report - pretty cool and as usual detailed with the right amount of appropriate pictures. It was great to see a RJ report on this route - I had flown AMM-YUL and my observations were very similar to yours. Thanks again - your report is awesome, and I look forward to the other two - btw, who are they off?

Quoting Carfield (Thread starter):
%u201CSorry sir, we don%u2019t have a lounge here, and you can use the LH lounge if you have their card!%u201D I was honestly surprised that RJ could not fork out a deal with Lufthansa for their J passengers to use.

= Seriously? This is very poor of RJ.

Quoting Carfield (Thread starter):
Boarding was quite chaotic, as passengers want to board before their turns.

= I don't think I have ever had a serene RJ boarding experience.

Quoting Carfield (Thread starter):
The onboard security person was on board and he looked quite bored and tired. Anyhow he did not stop me from taking all the cabin photos.

= It is funny that RJ has this reputation of people not being allowed pictures, as I've never encountered this problem.

Quoting Carfield (Thread starter):
Three flight attendants worked the business class cabin – one flight attendant on each aisle (two in total) and one in the galley. The purser did not do individual greeting to each passenger. Two F/As – one Middle Eastern and one Thai, and of course, the Thai F/A was friendlier and kinder. The service was a bit forced by the other F/A

= Exactly been my experience on RJ as well - the Asian/Thai crew are great and the Middle Eastern/Jordanian FA's are a hit or miss. Actually, some of the older women crew are quite good - the lead male FA's totally useless. In fact, I wonder what they actually do on flight besides making announcements.

Quoting Carfield (Thread starter):
Rose Water was served prior to arrival, as well as a RJ gift, which is a soap on a green leaf dish.

Nice cup for the rose water

= Nice! After my last flight on the sector, I thought they had removed this - which I like very much. The gift seems so much better as well than the lame notepad I got.

Thanks again.

Saludos,
A.



Live, and let live.
User currently offlineCarfield From United States of America, joined Dec 2003, 1934 posts, RR: 8
Reply 19, posted (3 years 6 months 2 weeks 1 day 20 hours ago) and read 10449 times:

I have posted all three reports...

1st on RJ
2nd on SQ
3rd on AA/AE

Well can't complaint much about the farewell gift... at least they are still trying hard to give you something.

I feel like RJ has tried very hard to reach the top but still has some road to go. I agree that I am not sure what is the role of the purser? But I think he really stayed in the galley and helped out with preparation of meals. At least on the long haul flight from YUL to AMM, the pursuer was handling the galley. However on the lightly loaded AMM to CMB flight, the purser just ran around and did other matters, while there were only two F/As working the J cabin and preparing meals. I presume depend on the loading, the purser will have more or less work. But there seem to be a hierarchy and the F/As follow the purser's instruction. Yes the Thai F/As are more friendly and service-oriented.

Carfield


User currently offlineWA707atMSP From United States of America, joined Oct 2006, 2247 posts, RR: 8
Reply 20, posted (3 years 6 months 1 week 5 days 8 hours ago) and read 9824 times:

Quoting alsberg (Reply 15):
Quoting Carfield (Thread starter):
Detroit is quite an unusual destination

Surprisingly it makes a ton of sense, and I wonder if one of the gulf carriers will ever consider making DTW one of their destinations. Many people who are from the Middle East live in this area of Michigan.

Detroit has one of the two or three largest Arab communities in the Western Hemisphere. Large numbers of Arabs emigrated to Detroit in the 1950s and 1960s to work in the auto assembly plants. After most of the auto plants closed, they moved into other occupations. Many convenience stores in the Detroit area (referred to locally as "party stores") are owned by Arab-Americans.

Iraqi Airways had a ticket office in a Detroit area strip mall (at the northeast corner of Ten Mile Road and Southfield Road, in the city of Southfield) for many years. IA actually planned to begin Detroit-New York-Baghdad flights in the spring of 1991, but the 1990 / 91 Persian Gulf War started before they could begin service to DTW.

Quoting Carfield (Thread starter):
It is unacceptable these days for a world class airline not to have lounge access for its J and elite passengers, and Oneworld alliance should have forced RJ to do something more about it.

There have been rumours that once the BA / AA alliance got Anti Trust Immunity, BA or AA would resume DTW-LHR. Presumably, if LHR flights resumed, AA would open an Admirals Club (AA had an Admirals Club until 2001 at DTW) to handle the LHR flights, and RJ could use this lounge.



Seaholm Maples are #1!
User currently offlineSR 103 From United States of America, joined Sep 2000, 1740 posts, RR: 39
Reply 21, posted (3 years 6 months 1 week 5 days 7 hours ago) and read 9749 times:

Thanks for a great trip report as always Carfield. I have often wondered about the DTW-AMM service and have even contemplated taking it in the past.

The seats definitely look good when you consider how old they really are. Shame to hear about the lounge in DTW. I also have to agree with Roni, much prefer your newer format!


User currently offlineJOE777 From Saudi Arabia, joined Mar 2011, 46 posts, RR: 0
Reply 22, posted (3 years 5 months 2 weeks 6 days 22 hours ago) and read 8799 times:

Thanks for a lovely TR and great pics!

This is the first TR I am reading about RJ's transatlantic product. And everything looks decent and encouraging based on your TR.

However, I do agree that it is shocking that they do not have any lounge access for J class passengers!

I assume that the flight from DTW was mainly middle eastern passengers? Due to the large middle eastern population in that DTW area.


Cheers,
Joe   


User currently offlineoa260 From Ireland, joined Nov 2006, 27115 posts, RR: 60
Reply 23, posted (3 years 5 months 2 weeks 6 days 16 hours ago) and read 8603 times:

Hey nice report ,

I have to say I have a good image of RJ , catering looks very nice . Shame about the lounge which I agree with you on. For a premium product lounge access is a basic. Love the RJ interiors and the lounge in AMM. The showers should be free I dont know why they are not .

Would love to see an A310 report and thanks for answering my question that I had about where they go to . When I saw it on the tarmac last week in AMM I wondered where they sent them too.

Regards

OA260


User currently offlinerobso2 From Switzerland, joined Jun 2010, 218 posts, RR: 0
Reply 24, posted (3 years 5 months 2 weeks 4 days 14 hours ago) and read 8306 times:

Hi Carfield,

Thanks for providing this TR which indeed is a very interesting (and surprising) route! I must say, I felt (almost) as exasperated as you about the lack of premium products available: no lounge (this is really, really poor), poor snack between Detroit and Montreal and no transit area (or lounge) in Montreal. That aside, the seat looks very comfy (disappointing it isn't quite fully flat) and the meals looked of a good standard.

Lounge in Amman looked decent too, shame about the showers!

Best wishes,

Rob



733/4/5/6/7/8/9, 319/20/21, 752, 744, 772, 332/3, 343/6, E70/90, AT43, AR85/1, D38, D10, M82
User currently offlineba319-131 From United Kingdom, joined Jan 2001, 8561 posts, RR: 54
Reply 25, posted (3 years 5 months 2 weeks 4 days 10 hours ago) and read 8144 times:
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Great report Crfield, thanks for sharing.

Quoting Carfield (Thread starter):
my ten hours layover in Amman

- Bugger that's long!

Quoting Carfield (Thread starter):
Then I got my major disappointment in the trip, as I asked, which lounge does Royal Jordanian use at Detroit? I was expecting Lufthansa, since it was the only one. She said, “Sorry sir, we don’t have a lounge here, and you can use the LH lounge if you have their card!”

- Complete shock, DTW is a major airport, despite the lack of daily service RJ shoud have some form of lounge or something similar sorted, very poor.

Quoting Carfield (Thread starter):
Seat belt sign was turned off at 1:36pm and my second disappointment immediately occurred. The F/A came out with a tray with plates of pastries. I could not believe a supposedly international airline with no business class lounge access will offer one single piece of Apple turnover as snack on this flight. Okay it is a short flight, but given the time and circumstances, a more filling cold meal should be served. We will appreciate at least a sandwich

- I realise it is afternoon but this is very poor, a sandwitch or better, col plate of meats and cheese would be much better.

Quoting Carfield (Reply 8):
I took the opportunities to share a few pictures of the Crown Lounge at Amman, which was very nice, except the showers, which costs extra money and looks rather disappointing.

- You have to pay to use the lounge showers? - Rubbish!

How was the meal service, lots of pictures but no comment on it's quality/taste.

RJ are on the list of carriers to possibly fly next year to SE Asia so this was of interest.

Cheers

Mark



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