Sponsor Message:
Aviation Trip Reports Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Garuda Indonesia: The Quantum Leap To Amsterdam  
User currently offlineronerone From Jordan, joined Aug 2004, 1653 posts, RR: 53
Posted (2 years 10 months 3 days 18 hours ago) and read 32767 times:





I N T R O D U C T I O N
Amsterdam, London, Paris, Rome, Brussels, Frankfurt, Athens, Colombo, Singapore, Bangkok, Riyadh, Jeddah, Jakarta, and Denpasar are some -if not all- of the destinations served direct by Garuda Indonesia in the 1980's; all right here from Abu Dhabi mind you, and with full 5th Freedom rights. It was a foreign operation that was so magnificent and mystifying that the memory holds fresh in my mind as if it was only yesterday.

Abu Dhabi International Airport was a completely different ballgame in the wee hours of almost any 1980's morning. The multiple Garuda jumbos parked side by side along with Indonesian uniformed kebayas parading in and out of almost every gate, curbside, entrance and exit was a daily sight and one for my sore eyes. Since then, Garuda was a dream I anticipated sleeping for at every chance I had.

It was all glory days until the late 90's when everything Garuda was rosy and prestigious. The airline's rich history dating back to the 1940's only signals that it has been around the block time and time again. Once upon a time airline alliances were still a fundamental of the future, but Garuda had already pioneered this with its joint incorporation with KLM in the 1950's. Come 1990's, and a more modern commercial partnership with KLM -one initiated well before any alliance in existence today- made the headlines, and Abu Dhabi was automatically the perfect playground for the KL / GA codeshare.

However, like they say all good times must come to an end, and beyond the 90's was when Garuda's days were pretty much a done deal. The Asian Financial Crisis, SARS, September 11, the Bali bombings, the Boxing Day tsunami, and Indonesia's horrifying aviation safety record not only affected the airline's business, but a subsequent EU ban on Garuda and Co. also destroyed its reputation making "Garuda" nothing more than an ultra sub-par brand that no one would dare think twice about blowing money on.

But of course, Garuda wasn't the one to give this all up. Action was adamantly undertaken which saw this ban through right till the end, and the airline announced a subsequent 180-degree transformation that promised the world. Many took this with a pinch of salt, and rightfully so, it was a wait-and-see public reaction that really took Garuda for granted.

Well we waited, and now we see, the Quantum Leap as announced by the airline, is now in effect. And with it we see a Garuda reborn, one with a new face, a new idea, and a plan of opportunities. For once, an airline has met its promise and has exceeded expectations, on paper, and in reality. Today Garuda is at the doors of tip-top, and with the Quantum Leap, Amsterdam is once again a possibility. And this is only the beginning!

I had a dream to fly Garuda one day, and today this is reality…




CONTINUED BELOW



A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
49 replies: All unread, showing first 25:
 
User currently offlineronerone From Jordan, joined Aug 2004, 1653 posts, RR: 53
Reply 1, posted (2 years 10 months 3 days 17 hours ago) and read 32767 times:





WELCOME TO MY 33rd TRIP REPORT
This TR will cover my trip on Garuda Indonesia, in Executive Class, between Dubai and Amsterdam.



B A C K G R O U N D
Believe it or not, I had planned a trip to Europe for my spring holidays in March to visit some friends, and more importantly, to actually venture into a region I hadn’t been to in quite a while (minus the OpenSkies transits a couple of years back that is).

The majority of this trip was spent in Italy, and so, the flight options to get there on a non-circuitous path were quite yawn inducing. My first priority was to re-experience one of the European airlines even if it would have involved a stop in Vienna, Zurich, Frankfurt or otherwise. But this proved to be a terrible idea considering that these airlines charged a rip-off.

But again, even when I tried with the best of my abilities to not have a trip that veered eastbound, Garuda –an ‘eastbound’ airline- crapped all over everything else in terms of price, frequency, timing, and simply because it’s freakin’ Garuda!

On the Garuda website, the overall process was an easy flow. I cannot remember what the previous version of the website looked like, but this –assumingly new- version was made simple and effective. There was no unnecessary clutter of frills you probably will never use or sections that will more or less go unnoticed. All in all, Garuda’s webbie offered just the right mix of information, branding, pictures, and service. The only drawback however, was the fact that I was unable to select my seat at the time of booking, which to me seems a little lackluster for a premium product.

Once my booking was finalized, I received the following message from Garuda by email:

‘Thank you very much for your order and your confidence. According to your wish we have made the following reservations…….We kindly ask you to reconfirm all flights where your journey is broken for more than 72 hours. Please contact your airline office.’

Of course, this message was a teaser I posted on Facebook, in which many found the ‘confidence’ portion of it rather humorous.

To wrap this up, my total itinerary was ready, and was looking like the following:
- Dubai to Amsterdam on Garuda
- Amsterdam to Florence on Meridiana Fly
- Rome to Paris on Alitalia
- A mystery itinerary which will be revealed in my next TR!

But for now, let’s do some Garuda!



O R I G I N
Come 11:30pm, I was caffeine’d up on several potent cups of coffee, and was all set to head to the airport. Now, at this point I was wishing my flight was on either of the 3 GCC carriers instead. It is this time when you realize that being responsible for your own transport to the airport -as opposed to the 3-GCC’s all-inclusive private chauffer service- just does not sound too appealing anymore! But hey, this is the reality of things, and I’d best get myself unused to this private chauffer business!

Within 20 minutes though, a taxi dropped me off at the curbside of Dubai international Airport’s Terminal 1. I hadn’t been here for quite some time, and it sure felt nice being back here, especially when nothing much seems to have changed; well at least around this part of the terminal.



Curbside at DXB Terminal 1



Entrance C leading to the departures area





At exactly midnight, I was inside the departures area, which did not seem overly crowded. Back in the day when Terminal 1 was the home of Emirates’ operations, it would have been a completely different story at this hour; but thankfully, things are normalized now.



Departures area at DXB Terminal 1



Can we say TUI overkill??





Garuda Indonesia’s check-in counters are located near Area D of the departures hall, alongside United Airlines, Egypt Air, China Southern, and TUI. Not too long of a queue was formed before the security checkpoint of Area D, and as such, going through was relatively easy. But, don’t you think that pre-check in security is now outdated? I would understand if it’s an airport-wide policy, but if both Terminals 1 and 3 at Dubai do not have a checkpoint prior to check-in, then why keep it at Terminal 1?

Counters 16-18 were allocated for tonight’s Garuda flight; two of which were for Economy Class, and one for Executive Class. By the time I had arrived at the counters, several people were scattered around the three counters, and not in any particular queuing order.



At Garuda’s counters





I did not know behind which person I should queue since no one seemed like they were waiting to check-in (strangely). So I cut through some people and approached the agents, only to discover that check-in hadn’t opened yet and in fact, these people were all standby passengers on the United flight to Dulles. How nice to see this flight doing so well here!



But eventually it was Garuda’s turn for check-in





There only was one person ahead of me, and the agents were taking forever to check him in. The process was quite the same on the adjacent counter, so I assumed it could have been the usual ‘system is currently down’ reason.

At 12:30am it was finally my turn to check in, and at the counter, I handed the DNATA agent my ticket and passport. Apparently it was the advanced passenger information collection that was taking some time, and the agent was rather apologetic for the long wait.

“Is the flight full tonight?”
“Oh it is overbooked sir”
“Any chance to give the window seat on the very last row of the cabin?”
“Let me check on this for you”

After a rather long twenty minutes, my boarding pass was printed, and suitcase was tagged to Amsterdam. Unfortunately Garuda doesn’t interline with Meridiana fly and as such, I had to manually check it in at Schiphol. Furthermore, I wasn’t given any lounge card, assuming that all I needed was to flash my boarding card at the lounge entrance.



My Garuda boarding pass





It was at immigration and security where the airport’s congestion was felt, and it seemed a little disorganized with airport staff yelling at passengers queued in the wrong areas to move and so on. But who cares, when in the midst of all this commotion, I spotted two sets or crew each in a striking kebaya theme; one bright orange, and the other sexy blue. As my ‘welcome to Garuda’ sneak peek, I stopped for a moment to observe their perfectly postured glide across the crew lane with the tracking sounds of their trolley bags guiding their movement all the way through the security check. One by one, perfectly presented, and with not a single element out of place, the beautiful Garudas made their way through in a whiz until they disappeared into the crowds. Now I am excited!!



On my way after immigration & security



And finally arriving here at 1am





Once in the Duty Free of Terminal 1, it was the usual scenery with the glittering shops surrounding the infamous flash-golden palm tree at the center. But something did not feel right, though I could not lay a finger on it. The terminal wasn’t too crowded, but there seemed to be an unusual mix of people; or something along those lines. Whatever the case, I decided to skip on the lounge for tonight (Garuda uses the Marhaba Lounge at DXB), and explore my surroundings instead.



Airside at T1







There were many people scattered around the terminal, some rushing towards gates, while others fast asleep on the floors under airline blankets ‘liberated’ from aircraft. It reminded me of how it used to be when Emirates was around, but on a smaller scale.

With the early morning peak was coming towards an end, I wondered why this terminal was packing a crowd at this unusual hour. Well a look at the FIDS revealed something quite unusual; and that is many of the off-radar airlines that used to operate from Terminal 2, are now enjoying the best of life at Terminal 1. So the likes of Djibouti Air, Kam Air, Gryphon Air, and Jubba Airways, are now operating alongside Lufthansa, KLM, Austrian and the bunch.



Weird airlines at T1 nowadays!





Fast-forward to 2:35am, I had arrived at Gate 101, which is located towards the very end of the terminal building on the west side. Next to us was Royal Brunei’s flight to London Heathrow, and during other times of the day, Malaysia Airlines and CX 738 tend to normally operate from this end as well.



Gate 101







Tonight’s flight had departed Jakarta slightly late, and had arrived Dubai at around 2:30am, some 35 minutes behind schedule. When checking on previous days, the flight more or less arrived Dubai on time, but almost always departed to Amsterdam well behind schedule. So needless to say that chances for an on-time arrival at Schiphol were looking to be very slim, and this was a little bit of a worry considering my short-ish transit time to connect to Meridiana fly.

Considering the increasing congestion at Dubai, it is almost safe to assume that Garuda –being a relatively new airline at the airport with no prior history- is given some leftover slot to use; take it or leave it I’m afraid!

At the podium of Gate 101, my boarding pass was swiftly scanned and ripped, and after a quick glance at my passport, the stub was handed back to me before proceeding inside the holding area.



Inside the holding area at 2:45am







The crew was already at the gate, and waiting for the remainder of the passengers to disembark from the aircraft, which had just arrived from Jakarta. By the time I made myself comfortable on one of the seats, the transit passengers had begun making their ways into the holding area as well.



The transits began to trickle in





The crew boarded the aircraft at 3am, and some 20 minutes later, an announcement was made that general boarding had commenced, without any form of priority for premium passengers.



GA088 is now ready for boarding





Gathering my stuff, I followed the fast-moving queue and proceeded towards the aerobridge; Garuda is just around the corner now!



Through the aerobridge





Arriving at Door 2L of the aircraft, Dewa –from Indonesia, and full of smiles and positive energy- was just the right welcome on board.

“Good morning sir, and welcome on board.”
“Thank you”
“Your seat is right this way, please enjoy your flight”



At 3:30am, I was onboard.



CONTINUED BELOW



A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
User currently offlineronerone From Jordan, joined Aug 2004, 1653 posts, RR: 53
Reply 2, posted (2 years 10 months 3 days 17 hours ago) and read 32767 times:

FLIGHT
-----------------------------------------------------------------------------------------------------------------------------------------------------

GARUDA INDONESIA Flight Information:

SCR
/GA/03MAR
W10
03MAR
DXB
KGA088 31OCT27MAR 1234567 293332 DXBDXB0330 0745AMSAMS J
GI BRGDS


Registration: PK-GPK
Condition: 1.9 years old, and delivered to Garuda in July 2009.

Remarks: This flight originated in Jakarta

-----------------------------------------------------------------------------------------------------------------------------------------------------



DUBAI TO AMSTERDAM
DXB - AMS
Scheduled Departure: 03:30
Actual Departure Time: 03:50 (Pushback)

Scheduled Arrival: 07:45
Actual Arrival Time: 08:45 (Touchdown)



Selamat datang di Garuda Indonesia





Before stepping foot onboard the aircraft, I took a few peeks through the windows and noticed that a few passengers were scattered evenly throughout the Executive Class cabin, in a typical fashion when any flight is not full. Due to my lack of prior research, I did not know that a second J cabin was located to the right of Door 2L, and this was where I was to be seated; and not a single other person besides me. So much for the flight being 'overbooked' but most definitely it was to my favor.

The cabin was spanking fresh, and while I am not a big fan of the QR-type maroon seat flavors, this Garuda version went exceptionally well with the deep grey seat padding which more or less evened out the tone. In simplest terms, it was a fierce looking cabin, and I wanted to be in it.



The cabin







At my seat on the very last row of the cabin, a freshly sealed blanket and a pillow were neatly placed over the seatbelts, and the usual literature and headset placed in the seat-pocket in front. The seat itself is almost a replica of those on Royal Jordanian's A330-200's but this version -according to one of Garuda's more recent campaigns- is the lie-flat kind that I am assuming will be more comfortable. In its current upright position, the seat was quite cushiony and had more than adequate room to get comfy.



The seat



Leg space with plenty of room and no these are not new shoes!



Pillow



Blanket



Headset





The moment I sat in my seat, Relawati from Indonesia, approached me with a smile so warm that I instantly felt right at home.

"Good morning sir, and welcome on board Garuda Indonesia"
"Thank you"
"May I hang your coat for you?"
"Thanks, but I think I will just keep it here"
"Certainly. I would like to offer an amenity kit, and our menu for the flight"
"We will be serving a light snack after takeoff, and a hot breakfast before landing"
"Please let me know if you need anything at anytime throughout the flight, and once again, welcome on board"
"Thanks!"



Amenity kit



Menu













Moments later, Relawati returned with a glass of orange juice and a piping hot towel placed on a wooden holder.



Orange Juice



Hot towel





At 3:45am, the seatbelt sign was pinged on, and an announcement was made by the leading crew first in Bahasa Indonesia and followed by English. After the usual welcome on board, we were advised that we were to depart momentarily, and that our flight time to Amsterdam was a sweet 7 hour and 19 minutes.

Following this was the safety demonstration, and Garuda takes this quite seriously with what seemed to be their strict policy for conducting this in the manual old-fashioned way, regardless of how savvy their current IFE system is. But with Garuda, the safety demonstration did not just involve the quick clicking of seatbelts and the usual uninspiring dangle of the oxygen masks. Instead, the crew -during the demo- made eye contact with the passengers, continued to smile, and carefully emphasized each and every instruction given on the PA. It was most certainly a very interesting demonstration that was so unique it caught my full attention.

At 3:50am, the doors were closed, and we commenced our pushback into the apron while the two engines ignited into a hum. Meanwhile, Dewa, approached me from the galley holding an open menu in her hand.

"Excuse me Mr. Hawi"
"Hi"
"Hello. Welcome on board"
"Thanks"
"What can we offer you for breakfast?"
"We have the omelette, Indonesian Breakfast, or chocolate crepe"
"May I please have Nasi Uduk"
"Certainly, we will serve breakfast 2 hours before landing, is this ok?"
"Sure!"

She seemed rather pleasantly surprised, and probably because I selected to have Nasi Uduk for breakfast. She had a big smile on her face, nodded, then quickly returned to the galley as the aircraft began taxiing to the runway.



Mood lighting madness during taxi







Lights out!





After lining up at the active runway, we held short for a few moments before thundering through the night and smoothly lifting off into the skies at 4:15am. Is it safe to conclude that the A332 has more power than the A333 or am I am on acid? In any case, with our ultra-light load tonight, it was only expected that we lifted off like a feather.

At cruising altitude, the pinging deactivation of the seatbelt sign was the signal for the crew that it was safe for them to be released to prepare for the service. The cabin lights were switched on, and the crew immediately closed all the window shades in anticipation that it was to be daytime relatively soon.

Meanwhile, as the post-departure bustle was ongoing, it was perfect time to at least explore what 'liberatables' the seat pocket had in store for my carry-on.



In-flight literature



Safety card







Dewa then appeared in my cabin, to take my order for the snack service.

"Mr. Hawi, we are offering a hot snack, would you care to try some?"
"Yes please"
"Anything to drink with your snack?"
"Tomato juice please"
"Certainly. I will bring to you in a moment"
"Thanks"



Tomato Juice (I was on antibiotics so no alcohol!)





"Mr. Hawi, may I pull out your table for the service?"
"Yes please"

After Dewa dressed my table, Relawati instantly appeared from the galley with a tray that had all the elements for the set-up. On Garuda Indonesia, Executive Class service is tray-less and each table is set up individually and in line with today's ultimate standards. As such, silverware, napkin, salt & pepper shakers, a packet of sambal, and a fruit tart dessert plate were neatly placed on my table. Following this, Dewa reappeared in the cabin to place my hot snack plate.



Table set-up



Hot snack





Dessert





The hot snack consisted of a vegetable spring roll, chicken skewer, and a fish cake. The meal was quite satisfying given the time of night, and while the spring roll was a tad on the soggy side, everything tasted exceptionally well, especially the tender chicken skewers which went really well with a kick of sambal.

Meanwhile, while I was having my meal, an orange-kebaya'd cabin crew -walking towards the Economy Class cabin- stopped next to me for a few moments, and said "enjoy your meal" before continuing on. So far I am loving Garuda!

"Mr. Hawi have you enjoyed your meal?"
"Yes I did, thank you"
"Would you like anything else? Maybe something more to drink?"
"I am fine for now, thank you"
"May I clear your table?"
"Yes please"

Table cleared, and it was time to explore what frills were offered in my seat confinement. Not surprisingly at all, Garuda has exceeded expectations once again on this front. From advanced IFE, to in-seat power, data ports, and electronic seat controls; it's all there, and it's all part of the new Garuda!



In-seat technology



Seat controls



IFE Controller





One element of Garuda's offering which I found to be lackluster was the IFE product. While the hardware seemed up to standards, the software was rather uninspiring. over 35 English movies were offered, in addition to 11 Indonesian movies, 32 television programs (all of which were documentaries or the like), music and some games. Most importantly, a moving map was not offered on this flight, and it seems that it isn't offered at all on Garuda's A330-200's.



Garuda's IFE













Water bottles were distributed





With nothing much of interest to watch on the IFE, I turned my bed into its fully flat position and dozed off for the most of the remaining flight time. The bed was extremely comfortable, and I was able to freely switch positions and sleep uninterrupted for several hours.



In bed with Garuda Indonesia!





A random announcement was made that 2 hours and 20 minutes were left till we arrived Amsterdam. Awakened by this, I assumed that this meant breakfast would be served soon. Relawanti then appeared with a hot towel and a glass of orange juice.

"Good morning Mr. Hawi"
"Selamat Pagi"
"Sir where are you from?"
"Jordan"
"Because you know Selamat Pagi and Nasi Uduk"
"Have you been in Indonesia before?"
"Yes I have"



My wake-up call



As it was already daylight outside



Some cabin shots before breakfast















Then, the highlight of the Garuda experience happened when Dewa, Relawati, and Marina rolled out a breakfast trolley towards my side, which was decked out with goodies. I could not resist, so I asked to take a picture, and they did not hesitate for a moment to say yes. In fact, Relawati attempted to grab Dewa's nose with the tongs and jokingly asked to take a picture.



Breakfast at Garuda's!





My table was dressed, and was set up individually with silverware, plates, salt & pepper shakers, butter & jam, and a fruit plate, and a choice of muffins and bread from the basket.

"Mr. Hawi, would you like to have some cereal or yoghurt?"
"Yoghurt please"
"And can I offer you some tea of coffee with your breakfast?"
"Coffee with milk please"
"Certainly"

A fourth crew happened to pass by the aisle, and she also stopped for a courtesy chat.

"Mr. Hawi, good morning, I hope you had a good sleep?"
"Yes I did thank you"
"Please enjoy your meal"



Breakfast set-up



Fruit plate



Yoghurt



Bread



Tray view





Everything was fresh, cool, and energizing. I really enjoy an inflight breakfast that begins with an icy cold fruit plate, and Garuda's was just that. Once finished, my plate was cleared and the infamous plate of Nasi Uduk was promtly brought to my tray.

"Please enjoy"
"Terima Kasih"
"Sama sama!!"



Nasi Uduk





It was my first time to try Nasi Uduk and hence, I am not sure how authentic this one was. But, in Garuda's favor it tasted absolutely amazing, and was piping with spices which I even kicked up one more notch with some sambal. A truly amazing delicacy!

Once finished, my table was cleared, and it was time to visit the lavatory and the Economy Class cabin.



Garuda's spotless lavatory towards the end of the flight







Economy Class cabin





Back at my seat, Dewa came by with a comment card for me.

"Mr. Hawi, I hope you enjoyed your flight with us?"
"I did, it is my first time on Garuda and I am really impressed"
"I am glad you enjoyed it. Would you mind to fill out this card"
"Not at all. My pleasure"

Three weeks after the flight, I got the following 'cute' response to the comments I had filed with Garuda:

"Representing management, we thank you and greatly appreciate your willingness to provide perceived services performance measurement to the point of services available on the suggestion form on our flight.

On the implementation of continuous service improvement based on customer satisfaction, feedback that you convey, whether it would be expectation, support and compliments, always be a valuable references. Each related unit has obtained a copy of this feedback as a reference to follow up this entry in preventive, improvement, monitoring, and evaluation action with regard to their respective functions.

We believe that our services will be increasingly able to meet customer expectations through reliable management of customer feedback. We continue to wait for your next feedback"



Some final cabin shots before arriving at Amsterdam

















I had previously asked to take a picture of the crew after the breakfast service. However, after some time had passed, I did not think it was going to happen, until the curtain was slid open and six crew members walked down the aisle, one after the other as if it was a fashion show.

"Let's take picture with the handsome one!"



Simply amazing!





At 8:05am local time in Amsterdam, our captain made an announcement to inform us that we had begun initial descent towards Schiphol airport and that we were expected to land within 45 minutes. At 8:25am, the seatbelt sign was switched on, and the crew made their final preparations for landing.



D E S T I N A T I O N
At 8:45am, we touched down at Amsterdam Schiphol Airport, and the powering down of the engines signaled that this wonderful flight had come to an end.



The landing video can be viewed here:
http://www.youtube.com/watch?v=hP8wSlcAyQk



For my first time ever, the aircraft parked at a remote stand and I was to deplane on a set of steps in the Netherlands. Perhaps this is a sign that congestion is a growing problem at AMS?



Dedicated to SR 103





Gathering my belongings, I proceeded to exit the aircraft, thanking the crew for their outstanding efforts along the way.

"Terima Kasih pak Roni!"
"Thank you for a wonderful flight!"
"Hope to see you again soon!"



C O N C L U S I O N
I was expecting a positive experience with Garuda, but I most certainly was not expecting something as exceptional as this. One thing to note, was Garuda's promises on paper, demonstrated by their recent aggressive campaigns, which all pointed towards something that was perfectly aligned to what I experienced in reality; and this in itself is an achievement that not even the big boys can achieve.

From service, to hardware, software, and catering; everything was more or less flawless. Most importantly, it was the wonderful crew -the new face of Garuda Indonesia- that made this experience one of my most memorable ones. Given the chance to fly this airline again, I will take it up in a heartbeat!

For once, an airline has met its promise, and for once, a Skytrax award for the 'World's most improved airline' has been given to an airline that definitely deserves it.

Well done Garuda!!!!

This concludes my Trip Report. I hope that you have enjoyed it; your comments are always welcome!

Regards,
Roni







E Q U I P M E N T
- Canon 50D
- Canon PowerShot G11



PREVIOUS WORK
Yak Attack!: Fars Air Qeshm Yak-42D (by ronerone Apr 29 2011 in Trip Reports)
Hop-on Hop-off: The Air Mauritius A340 In 30 Mins (by ronerone Mar 28 2011 in Trip Reports)
Loisirs Avec Air Austral: Réunion-Sydney-Nouméa (by ronerone Feb 4 2011 in Trip Reports)
El Tasman Caliente!: LAN Vs Aerolíneas Argentinas (by ronerone Dec 19 2010 in Trip Reports)
Dancing In The Dark: An Emirates A380 Inaugural… (by ronerone Oct 24 2010 in Trip Reports)
This Suite Has Sliding Doors: Emirates F DXB-JNB (by ronerone Sep 5 2010 in Trip Reports)
Transito!: A Connection On TAAG-Angola (B743/B772) (by ronerone Jul 31 2010 in Trip Reports)
Keeping Up With The JETs: 9W Première HKG-DEL-DXB (by ronerone Jul 18 2010 in Trip Reports)
Petra Express!: On Royal Jordanian's A330-200 (by ronerone Jun 11 2010 in Trip Reports)
Suite Redemptions: Cathay Pacific BKK-HKG In F (by ronerone May 14 2010 in Trip Reports)
Uniquely Boutique: Oman Air Business Class To BKK (by ronerone Apr 3 2010 in Trip Reports)
In A Blink Of An Eye: AirAsia X’s A340 At AUH (by ronerone Feb 20 2010 in Trip Reports)
SriLankan Airlines: The Treasure Of Serendib! (by Ronerone Jan 9 2010 in Trip Reports)
Beijing Swire!: Cathay Pacific & Dragonair DXB-PEK (by Ronerone Dec 11 2009 in Trip Reports)
OpenSkies From British Airways: A New Era's End? (by Ronerone Oct 14 2009 in Trip Reports)
Revealing An Underdog: Royal Brunei Business Class (by Ronerone Sep 3 2009 in Trip Reports)
The Singapore Airlines Cliché (by Ronerone Jul 27 2009 in Trip Reports)
A380: Qantas Proper To SIN City (by Ronerone Jul 6 2009 in Trip Reports)
Welcome To Terminal 3: Etihad Airways AUH-SYD (by Ronerone Jul 6 2009 in Trip Reports)
5th Freedom Of The Air: Kenya Airways HKG-BKK-HKG (by Ronerone Mar 31 2009 in Trip Reports)
Cathay Pacific: First Class On The Legacy Milk-Run (by Ronerone Jan 26 2009 in Trip Reports)
Inspirations On A Narrowbody: Etihad To Amman (by Ronerone Nov 28 2008 in Trip Reports)
Malaysia Boleh!: On The Malaysian Airline System (by Ronerone Oct 28 2008 in Trip Reports)
Pearls & Diamonds: Inspired By Etihad Airways (by Ronerone Sep 12 2008 in Trip Reports)
The Future Has Arrived: EK A380 Inaugural Flights (by Ronerone Aug 4 2008 in Trip Reports)
Syrian Special Performance, Featuring Sam Chui (by Ronerone May 23 2008 in Trip Reports)
This Is Royal Jordanian! (by Ronerone Apr 12 2008 in Trip Reports)
Ultra-Competitive, Ultra-Long Haul: EY Vs EK (by Ronerone Mar 21 2008 in Trip Reports)
Suvarnabhumi, The Etihad Way! (by Ronerone Jan 18 2008 in Trip Reports)
Cathay Delight: A Trip To Asia's World City (by Ronerone Oct 5 2007 in Trip Reports)
Etihad: Pearl 2 AMM, Coral Right Back Pt 2 PixVidz (by Ronerone Jul 5 2007 in Trip Reports)
Etihad: Pearl 2 AMM, Coral Right Back Pt 1 PixVids (by Ronerone Jul 4 2007 in Trip Reports)
CX: JFK-HKG-DXB In Y A346/772 (Lots Of Pics/Vids) (by Ronerone Aug 28 2006 in Trip Reports)



F L I C K R
http://www.flickr.com/photos/jy-rwh79/sets/72157626997562638/



F A C E B O O K
Fly Roni
Please mention who you are when (and if) you want to add me as a friend



YOU TUBE
My channel:
http://www.youtube.com/user/ronerone?feature=mhum
I have a range of taxi, takeoff, landing, announcement, and safety videos posted. Feel free to view them!



THE END



A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
User currently offlineinitious From Singapore, joined Dec 2008, 1053 posts, RR: 15
Reply 3, posted (2 years 10 months 3 days 17 hours ago) and read 32767 times:

Heya Roni,

Thanks for yet another wonderful trip report, this time on an airline that I've been wanting to fly on! The pictures of DXB T1 has certainly brought back memories back in March where a very tired me is walking around the terminal to my gate. Sadly I was not in any mood for pictures and I don't know why! Check-in area D also reminds me of the time I was sprinting around that area grabbing my stuffs, wrapping my luggage and checking in for my flight!

Service on GA seems top-notch and it looked like they were another of those "Oman Air" airlines with hidden potential yet to be discovered. It must feel great to have such an empty cabin for an overnight flight, unlike the one I had on TG which was a full cabin. The food looks great on GA but I'd actually rather have a full meal after takeoff and a hot snack before landing (like what TG does) instead of having it the other way round since I don't really eat much in the lounge.

Looking forward to that "secret itinerary" of yours!

Regards,
Daniel



One way I will fly around the world!
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6639 posts, RR: 78
Reply 4, posted (2 years 10 months 3 days 17 hours ago) and read 32767 times:

Hi Roni,

I'm glad to see you back here, and you returned with a fabulous report full of great pictures! GA seems to offer a very competitive product. I'll try the airline later this year, but it will be just a short narrowbody flight...

Quoting ronerone (Thread starter):
The cabin was spanking fresh, and while I am not a big fan of the QR-type maroon seat flavors, this Garuda version went exceptionally well with the deep grey seat padding which more or less evened out the tone. In simplest terms, it was a fierce looking cabin, and I wanted to be in it.

I agree with you about QR's colors, but GA's cabin is fine.

Quoting ronerone (Thread starter):
Mood lighting madness during taxi

Great - I really missed that on Swiss.

Quoting ronerone (Thread starter):
Seat controls

It seems you cannot make the seat harder or softer.

Quoting ronerone (Thread starter):
Most importantly, a moving map was not offered on this flight, and it seems that it isn't offered at all on Garuda's A330-200's.

Yes, I read about that before. What a shame!

Quoting ronerone (Thread starter):
Breakfast set-up

I really like the porcelain design.

Quoting ronerone (Thread starter):
Economy Class cabin

Usually I like brown seats, but I'm not attracted by that particular color.

Quoting ronerone (Thread starter):
Back at my seat, Dewa came by with a comment card for me.

"Mr. Hawi, I hope you enjoyed your flight with us?"
"I did, it is my first time on Garuda and I am really impressed"
"I am glad you enjoyed it. Would you mind to fill out this card"
"Not at all. My pleasure"

I got such a card on my LX LAX-ZRH flight - I wasn't surprised about that after taking many pictures and talking to the flight attendants a lot.


PH



Nothing's worse than flying the same reg twice!
User currently offlinealaskaqantas From New Zealand, joined Dec 2005, 902 posts, RR: 4
Reply 5, posted (2 years 10 months 3 days 17 hours ago) and read 32767 times:

as usual great report!

That's the same seat as SAA uses (although they have a slightly updated version on their new A332).
I found that in the bed position I wasn't able to tilt the screen enough to see the picture. was there the same issue with these seats?

always look forward to your reports,

Cheers-
Kyle



to some people the sky is the limit, to aviation enthusiasts, its home!
User currently offlinenoelg From , joined Dec 1969, posts, RR:
Reply 6, posted (2 years 10 months 3 days 17 hours ago) and read 32767 times:

Quoting ronerone (Thread starter):


They could have spell checked the menu before printing it! Can't even spell their own name correctly LOL  

Nevertheless a great trip report, thanks for sharing  


User currently offlineSpdBrdConcorde From United States of America, joined Jan 2004, 171 posts, RR: 0
Reply 7, posted (2 years 10 months 3 days 17 hours ago) and read 32767 times:

The new GIA is so different from the one i flew as a kid..(Garuda MD-11)    .Good to see them making a strong comeback and hopefully they will be back at LAX as well.

This trip report is another beautiful literary work as well as the pics which help with the flow of the report.As usual you out do yourself with such writing's that are such a pleasure to read.

Thanks again for sharing...

Vivek Kaul


User currently offlineMIAspotter From Spain, joined Nov 2001, 2649 posts, RR: 25
Reply 8, posted (2 years 10 months 3 days 17 hours ago) and read 32767 times:

Very nice read Roni and another outstanding piece of reporting.

GA seems to have come a long way, I hope they consistently keep up this level of service and hopefully also extends to their short haul ops as well.

I would certainly love to fly with them at some point  

Looking forward for the next TR´s

MIAspotter.



I think, therefore I don´t fly Ryanair.
User currently offlineojas From India, joined Mar 2008, 2919 posts, RR: 24
Reply 9, posted (2 years 10 months 3 days 17 hours ago) and read 32767 times:

Hey there Roni, a brilliant TR as usual !

Quoting ronerone (Thread starter):
Amsterdam, London, Paris, Rome, Brussels, Frankfurt, Athens, Colombo, Singapore, Bangkok, Riyadh, Jeddah, Jakarta, and Denpasar are some -if not all- of the destinations served direct by Garuda Indonesia in the 1980's; all right here from Abu Dhabi mind you, and with full 5th Freedom rights.

Fascinating, (who needs Etihad?)

Quoting ronerone (Reply 1):
Believe it or not, I had planned a trip to Europe for my spring holidays in March to visit some friends, and more importantly, to actually venture into a region I hadn’t been to in quite a while (minus the OpenSkies transits a couple of years back that is)

It's a shame EK did not fit in your plans after so many flights to Europe that are operating and have been announced.

Quoting ronerone (Reply 1):
The majority of this trip was spent in Italy, and so, the flight options to get there on a non-circuitous path were quite yawn inducing.

I agree, but then you refuse to fly QR (or let's say review QR on A.net) which could have added a tad bit excitement.

Quoting ronerone (Reply 1):
-Dubai to Amsterdam on Garuda
-Amsterdam to Florence on Meridiana Fly
-Rome to Paris on Alitalia
-A mystery itinerary which will be revealed in my next TR!

Mystery wow! let's see ..... Are you flying to DXB via a North African point?

Quoting ronerone (Reply 1):
Now, at this point I was wishing my flight was on either of the 3 GCC carriers instead. It is this time when you realize that being responsible for your own transport to the airport -as opposed to the 3-GCC’s all-inclusive private chauffer service- just does not sound too appealing anymore!

Pampered by the Gulf carriers!

Quoting ronerone (Reply 1):
. But, don’t you think that pre-check in security is now outdated? I would understand if it’s an airport-wide policy, but if both Terminals 1 and 3 at Dubai do not have a checkpoint prior to check-in, then why keep it at Terminal 1?

Same story at Doha, Premium terminal does not have it whereas the regular terminal has a pre check-in security.

Quoting ronerone (Reply 1):
There were many people scattered around the terminal, some rushing towards gates, while others fast asleep on the floors under airline blankets ‘liberated’ from aircraft. It reminded me of how it used to be when Emirates was around, but on a smaller scale.

'Liberated' .. LOL, how politically correct. It's like accusing a compulsive liar of being "economical with the truth". But yes I do remember those days when EK just had 55-60 weekly flights to India.

Quoting ronerone (Reply 1):
and that is many of the off-radar airlines that used to operate from Terminal 2, are now enjoying the best of life at Terminal 1. So the likes of Djibouti Air, Kam Air, Gryphon Air, and Jubba Airways, are now operating alongside Lufthansa, KLM, Austrian and the bunch.

I hear the long term plan is to have all foreign carriers at T1 and keep T2 exclusively for Flydubai.

Quoting ronerone (Reply 2):
"Tomato juice please"

Aah yes, the tomato juice ....

Quoting ronerone (Reply 2):
One element of Garuda's offering which I found to be lackluster was the IFE product. While the hardware seemed up to standards, the software was rather uninspiring.

Yes, this is not EK. The only 'ice' you would have is in your beverages.

Quoting ronerone (Reply 2):
I was expecting a positive experience with Garuda, but I most certainly was not expecting something as exceptional as this. One thing to note, was Garuda's promises on paper, demonstrated by their recent aggressive campaigns, which all pointed towards something that was perfectly aligned to what I experienced in reality; and this in itself is an achievement that not even the big boys can achieve.

From service, to hardware, software, and catering; everything was more or less flawless. Most importantly, it was the wonderful crew -the new face of Garuda Indonesia- that made this experience one of my most memorable ones. Given the chance to fly this airline again, I will take it up in a heartbeat!

For once, an airline has met its promise, and for once, a Skytrax award for the 'World's most improved airline' has been given to an airline that definitely deserves it.

Well done Garuda!!!!

Excellent, it's a definite upward trend. It's good to see GA delivering an excellent Inflight experience. Let's see if they actually announce flights to India as promised. It's good to see

Thanks for sharing.



A lion does not concern himself with the opinions of the sheep
User currently offlinecaleb1 From United States of America, joined Nov 2008, 348 posts, RR: 3
Reply 10, posted (2 years 10 months 3 days 16 hours ago) and read 32767 times:
Support Airliners.net - become a First Class Member!

Among this morning's TRs, I saved reading the best for last. As usual, yours did not disappoint. Thank you very much for your periodic contributions. They are highly appreciated and read with great anticipation! Cheers.

User currently offlineairbuseric From Netherlands, joined Jan 2005, 4207 posts, RR: 51
Reply 11, posted (2 years 10 months 3 days 16 hours ago) and read 32767 times:

Hi Roni!

wow, I didn't expect this report to be honest. You were very close to my place actually, I see the GA planes coming overhead my house almost daily, beautiful machines!

So, you're first on reporting this GA service on the DXB-AMS sector, congrats. And I know, this flight seems not to do so well (yet), hopefully attracting better loadfactors soon. Still plans to go nonstop on 77W once delivered, I wonder if that helps. Their product is fantastic, and competitive indeed. Such a shame that I use MH this year to Indonesia, since I had my hands on those tickets already for a longer time, otherwise I'd given my try on GA also.
Now I am looking forward to your experience during the transfer to Meridiana. That airline will stop serving AMS very soon now, with AZ taking over the route iirc.

Quoting ronerone (Thread starter):
For my first time ever, the aircraft parked at a remote stand and I was to deplane on a set of steps in the Netherlands. Perhaps this is a sign that congestion is a growing problem at AMS?

I think it's a GA decision,, saving money. Afaik the flights are not so full yet, so it seems a wise way to save some money on the ground service fees in AMS, since it does not require some towing from gate to remote spot visa versa etc.

Regards
Eric



"The whole world steps aside for the man who knows where he is going"
User currently offline767747 From United States of America, joined Jan 2005, 1882 posts, RR: 25
Reply 12, posted (2 years 10 months 3 days 14 hours ago) and read 32438 times:
Support Airliners.net - become a First Class Member!

Excellent report, ronerone!

GA looks to offer a really nice product. The breakfast looked really good! How nice to get your own private, Business Class cabin ... How exclusive!

As always, excellent coverage and documentation of your trip.

Thanks for sharing!

Matthew (767747)


User currently offlineSOBHI51 From Saudi Arabia, joined Jun 2003, 3240 posts, RR: 17
Reply 13, posted (2 years 10 months 3 days 13 hours ago) and read 32329 times:
Support Airliners.net - become a First Class Member!

Another masterpiece Roni. Never thought Garuda will be this good. Flew them once from Jakarta to Bali and i remember it was not a good one.

You make our effort to produce a good trip report much more difficult.
Well done, again.



I am against any terrorist acts committed under the name of Islam
User currently offlineRvXKaz From Singapore, joined Apr 2011, 195 posts, RR: 3
Reply 14, posted (2 years 10 months 3 days 9 hours ago) and read 31909 times:

Hello Roni!

What a grand fulfilment of your dream of flying Garuda Indonesia, on a fifth freedom route nonetheless. Your vivid details and truely excellent pictures have made this a fascinating read. Glad to see that Garuda Indonesia has exceeded your expectations though I'm most astounded to read that their latest inflight product does not offer a flight tracking map!

Its always nice to try the local cuisine of the country the carrier originates and I'm really glad you did! I'm very glad you enjoyed the Nasi Uduk. It looks tandalizing indeed!

Thanks for the beautiful pictures of the interior and service offerings. Beautiful indeed!

Cheers,
RvXKaz



They say that I'm a dreamer. But I'd only Dreamt Skyward.
User currently offlineaflyingkiwi From New Zealand, joined Nov 2010, 513 posts, RR: 3
Reply 15, posted (2 years 10 months 3 days 8 hours ago) and read 31708 times:

Hi Roni

Fantastic report as always and its pleasing to see how well you were served on your flight. It will be interesting to see how much of a threat they will pose against the big 3 in the region (SQ, MH & TG) after their 'Quantum Leap'. At least service-wise they seem to have reached their peers-already. Hopefully one day they will fly to AKL and I could give them a go.  

Quoting ronerone (Reply 2):
Most importantly, a moving map was not offered on this flight, and it seems that it isn't offered at all on Garuda's A330-200's.

  

Quoting ronerone (Reply 2):
Nasi Uduk

That looks absolutely delicious, good on you for trying something different.   

Thanks for writing and looking forward to your next report.  

Regards,
aflyingkiwi


User currently offlineLAXintl From United States of America, joined May 2000, 24320 posts, RR: 47
Reply 16, posted (2 years 10 months 3 days 8 hours ago) and read 31690 times:

Thanks for a great TR.

I'm a little shocked at the empty state of the cabin. Hopefully for GA's sake this is not their typical load on the route.

Indeed will be interesting if GA can keep its positive modernization on an upward path. Sadly with so much in Indonesia does not take much to derail things especially with the government involved.



From the desert to the sea, to all of Southern California
User currently offlineCarfield From United States of America, joined Dec 2003, 1834 posts, RR: 9
Reply 17, posted (2 years 10 months 3 days 4 hours ago) and read 31301 times:

Wow what an amazing trip report! Garuda Indonesian airlines has definitely gone all the way in cleaning up its old images and providing the top service. It is quite nice to have two meals on such a short flight, and hot snacks look good, as well as your chicken entree for breakfast.

The seat looks similar to RJ A330, but it is obvious that there are more legroom on this version with a few more storage places. It looks full flat rather than sliding flat.

I can't wait for it to join Sky team soon, so it has an extra incentive to give GA a try again.

Thanks again for sharing and look forward to your next report!

Carfield


User currently offlinelh4116 From Sweden, joined Aug 2007, 1709 posts, RR: 14
Reply 18, posted (2 years 10 months 3 days ago) and read 30723 times:

Hello Roni,

It's nice to see you making the effort to post up another report, it's been a while since last. As always it was a fantastic report, and I really enjoyed reading it.

Garuda is an airline that haven't been covered much on this forum, apart from mr ThaiA345's frequent hops on their 737's. It's nice to see the airline making a complete change, from what they were before. It really shows how much effort they've put into gaining back their reputation, and I must say they've done a terrific job!

The A332 is a very nice aircraft, and it seems to fit in pretty well in GA's fleet. The seats in J look very similar to the ones found on SA, IB and the (very) old EY. In fact El Al are using these seats as their F class product on the T7, strange hmm...  

The food on GA looked fantastic, and the meny options seemed quite abundant. Presentation looked well, like how they've ditched the tray in J.

Thanks for sharing this report with us Roni, and I'm very much looking forward to the next parts.

//Jonas



SAS Plus is Business Class made faux!
User currently offlinethaia345 From Indonesia, joined Oct 2006, 860 posts, RR: 16
Reply 19, posted (2 years 10 months 2 days 23 hours ago) and read 30673 times:

Quoting ronerone (Reply 2):
PK-GPK

Another great TR Roni!!! nice to see you also are starting to be hooked on GA like me huh! Anyway, GPK was also the bird that took me to HKG last year !!!


User currently onlineThe777Man From United States of America, joined Jul 1999, 6402 posts, RR: 55
Reply 20, posted (2 years 10 months 2 days 19 hours ago) and read 30124 times:

Hi Roni!

Another amazing report with amazing pictures! Garuda seems to offer amazing service especially from the flight attendants but the food looks amazing and the seat looks very comfortable. Too bad that they don't have the Airshow map and that IFE is lacking a bit. I love the red/white colors of the menu/IFE and think they should stick to that throughout including their livery. It's always nice to be so pleasantly surprised, service wise Those red blankets look very nice, perhaps you liberated one ?  

Looking forward to the continuation of your European adventure!

The777Man



Need a Boeing 777 Firing Order....Further to fly...T5, CI, MU, LX and LH 777s
User currently offlineronerone From Jordan, joined Aug 2004, 1653 posts, RR: 53
Reply 21, posted (2 years 10 months 2 days 17 hours ago) and read 29942 times:

Dear All,

Many thanks for your comments and your continued support  
Quoting initious (Reply 3):
Thanks for yet another wonderful trip report, this time on an airline that I've been wanting to fly on!



Hi Daniel,

Glad you enjoyed it! I figured this one would be more up your alley than the Russian Yak   haha

Quoting initious (Reply 3):
The pictures of DXB T1 has certainly brought back memories back in March where a very tired me is walking around the terminal to my gate. Sadly I was not in any mood for pictures and I don't know why! Check-in area D also reminds me of the time I was sprinting around that area grabbing my stuffs, wrapping my luggage and checking in for my flight!



LOL. It was my fault, i should have known better! haha

Quoting initious (Reply 3):
Service on GA seems top-notch and it looked like they were another of those "Oman Air" airlines with hidden potential yet to be discovered.



Funny that you make this comparison because i also thought that Garuda was my Oman Air for this year  
Quoting initious (Reply 3):
The food looks great on GA but I'd actually rather have a full meal after takeoff and a hot snack before landing (like what TG does) instead of having it the other way round since I don't really eat much in the lounge.



I think TG's timings permit this, but it would seem very odd to have a mega course meal (which seems to be quite huge looking at the CGK-DXB menu) at 4am.

Quoting initious (Reply 3):
Looking forward to that "secret itinerary" of yours!



LOL. Coming soon!  
Quoting PlaneHunter (Reply 4):
I'm glad to see you back here, and you returned with a fabulous report full of great pictures! GA seems to offer a very competitive product. I'll try the airline later this year, but it will be just a short narrowbody flight...



Thank you PlaneHunter!

Will be interesting to see know what you think of Garuda!

Quoting PlaneHunter (Reply 4):
Yes, I read about that before. What a shame!



A big shame indeed! They have the technology for it, so it is no excuse!

Quoting PlaneHunter (Reply 4):
Usually I like brown seats, but I'm not attracted by that particular color.



I am quite the opposite. I am not a fan of brown seats, but i much liked Garuda's

Quoting alaskaqantas (Reply 5):
That's the same seat as SAA uses (although they have a slightly updated version on their new A332).
I found that in the bed position I wasn't able to tilt the screen enough to see the picture. was there the same issue with these seats?



Hi Kyle,

If memory serves me right, i think i tried to flip through the channels while in 'bed' but i had to move back upright because i could not see the screen properly otherwise.

Quoting alaskaqantas (Reply 5):
always look forward to your reports,



Many thanks.

Quoting noelg (Reply 6):
They could have spell checked the menu before printing it! Can't even spell their own name correctly LOL



Hi noelg

LOL, i was waiting for it to be spotted. But i initially only found 'whishes' and did not realise that there was 'Indonsia' as well  
Quoting SpdBrdConcorde (Reply 7):
The new GIA is so different from the one i flew as a kid..(Garuda MD-11) .Good to see them making a strong comeback and hopefully they will be back at LAX as well.



Hi Vivek  

You are one lucky guy my friend!

Quoting SpdBrdConcorde (Reply 7):
This trip report is another beautiful literary work as well as the pics which help with the flow of the report.As usual you out do yourself with such writing's that are such a pleasure to read.

Thanks again for sharing...

Vivek Kaul



Many thanks. Glad you have enjoyed it.

Quoting MIAspotter (Reply 8):
Very nice read Roni and another outstanding piece of reporting.



Thanks MIAspotter!

Quoting ojas (Reply 9):
Hey there Roni, a brilliant TR as usual !



Shukran Ojas!

Quoting ojas (Reply 9):
Fascinating, (who needs Etihad?)



LOL. Or Gulf Air at the time  
Quoting ojas (Reply 9):
It's a shame EK did not fit in your plans after so many flights to Europe that are operating and have been announced.



I still have a plethora of EK flights lined up throughout the rest of the year. So needless to say, if i book any more EK itineraries, i am going to puke   haha

Quoting ojas (Reply 9):
I agree, but then you refuse to fly QR (or let's say review QR on A.net) which could have added a tad bit excitement.



Hmm .. I need more motivation  
Quoting ojas (Reply 9):
Mystery wow! let's see ..... Are you flying to DXB via a North African point?



Now North Africa is on my list for sure. But not for the next TR  
Quoting ojas (Reply 9):
Same story at Doha, Premium terminal does not have it whereas the regular terminal has a pre check-in security.



And also good ol' Abu Dhabi. Terminals 1 and 2 have pre-check in security while T3 doesnt.

Quoting ojas (Reply 9):
'Liberated' .. LOL, how politically correct. It's like accusing a compulsive liar of being "economical with the truth".



Haha .. thanks to Burj, he created this new trend, and now because of him it is becoming a standard! haha

Quoting ojas (Reply 9):
I hear the long term plan is to have all foreign carriers at T1 and keep T2 exclusively for Flydubai.



It looks like it is heading this way. I can almost hear Air France and Cathay's excessive complaints from now!

Quoting ojas (Reply 9):
The only 'ice' you would have is in your beverages.



LOL

Quoting ojas (Reply 9):
Let's see if they actually announce flights to India as promised. It's good to see



They should. But what's the traffic like between Indonesia and India? I am not familiar with it.

Quoting caleb1 (Reply 10):
Among this morning's TRs, I saved reading the best for last. As usual, yours did not disappoint. Thank you very much for your periodic contributions. They are highly appreciated and read with great anticipation! Cheers.



Thank you caleb1!  
Quoting airbuseric (Reply 11):
wow, I didn't expect this report to be honest. You were very close to my place actually, I see the GA planes coming overhead my house almost daily, beautiful machines!



Hi Eric,

Thanks for stopping by. Indeed the Garuda jets are a perfect suit for AMS!

Quoting airbuseric (Reply 11):
And I know, this flight seems not to do so well (yet), hopefully attracting better loadfactors soon. Still plans to go nonstop on 77W once delivered, I wonder if that helps.



It is quite a surprise that this flight is not a hit, as it would have been in the old days. And it will be interesting to see how -if anything- KLM and Garuda could work together should Garuda continue with the Dubai stopover.

Otherwise, Dubai is only a stopover for Garuda, and the 5th Freedom right is just an added bonus.

Quoting airbuseric (Reply 11):
Now I am looking forward to your experience during the transfer to Meridiana. That airline will stop serving AMS very soon now, with AZ taking over the route iirc.



Too bad, as i preferred IG over AZ.

Quoting airbuseric (Reply 11):
I think it's a GA decision,, saving money. Afaik the flights are not so full yet, so it seems a wise way to save some money on the ground service fees in AMS, since it does not require some towing from gate to remote spot visa versa etc.



So airlines can choose to dock at a remote stand at AMS? What about Emirates who seems to have done both?

Quoting 767747 (Reply 12):
Excellent report, ronerone!

GA looks to offer a really nice product. The breakfast looked really good! How nice to get your own private, Business Class cabin ... How exclusive!

As always, excellent coverage and documentation of your trip.

Thanks for sharing!

Matthew (767747)



Thanks Matthew!  
Quoting SOBHI51 (Reply 13):
Another masterpiece Roni. Never thought Garuda will be this good. Flew them once from Jakarta to Bali and i remember it was not a good one.



Salam Sobhi!

La2, now they have definitely improved it seems  
Quoting SOBHI51 (Reply 13):
You make our effort to produce a good trip report much more difficult.



I think you need to do more TR's!  
Quoting RvXKaz (Reply 14):
What a grand fulfilment of your dream of flying Garuda Indonesia, on a fifth freedom route nonetheless. Your vivid details and truely excellent pictures have made this a fascinating read. Glad to see that Garuda Indonesia has exceeded your expectations though I'm most astounded to read that their latest inflight product does not offer a flight tracking map!



Thanks RvXKaz,

It did seem strange that after all the effort to improve everything, the moving map issue was overlooked! I am quite curious to know what the reasoning behind this would be.

Quoting RvXKaz (Reply 14):
Its always nice to try the local cuisine of the country the carrier originates and I'm really glad you did! I'm very glad you enjoyed the Nasi Uduk. It looks tandalizing indeed!



Definitely. I always try to sample the local taste!

Quoting aflyingkiwi (Reply 15):
Fantastic report as always and its pleasing to see how well you were served on your flight. It will be interesting to see how much of a threat they will pose against the big 3 in the region (SQ, MH & TG) after their 'Quantum Leap'. At least service-wise they seem to have reached their peers-already. Hopefully one day they will fly to AKL and I could give them a go.



Thanks aflyingkiwi  

I think SQ will not bother with GA, and TG will continue being aloof and will manage just well this way. But MH i believe would need to keep a very close watch on Garuda.

Quoting LAXintl (Reply 16):
Indeed will be interesting if GA can keep its positive modernization on an upward path. Sadly with so much in Indonesia does not take much to derail things especially with the government involved.



Hi LAXintl,

I hope GA will continue with its upward trend!

Quoting Carfield (Reply 17):
Wow what an amazing trip report! Garuda Indonesian airlines has definitely gone all the way in cleaning up its old images and providing the top service. It is quite nice to have two meals on such a short flight, and hot snacks look good, as well as your chicken entree for breakfast.



Thanks Carfield. Glad you enjoyed.

But i think it is a standard offering to have two meals on Gulf-Europe flights, and Garuda could not compete otherwise. In fact, i was quite surprised to see that they only offered one meal on the CGK-DXB sector which i am assuming is longer than DXB-AMS?

Quoting Carfield (Reply 17):
The seat looks similar to RJ A330, but it is obvious that there are more legroom on this version with a few more storage places. It looks full flat rather than sliding flat.



The RJ seat is a total flop compared to this one!

Quoting Carfield (Reply 17):
I can't wait for it to join Sky team soon, so it has an extra incentive to give GA a try again.



Would be very interesting to know your views on Garuda!

Quoting lh4116 (Reply 18):
It's nice to see you making the effort to post up another report, it's been a while since last.



Hi Jonas! Thanks for stopping by!

Quoting lh4116 (Reply 18):
It's nice to see the airline making a complete change, from what they were before. It really shows how much effort they've put into gaining back their reputation, and I must say they've done a terrific job!



I think so too!

Quoting lh4116 (Reply 18):
and the (very) old EY



Hmm .. really? When did EY have these seats?

Quoting thaia345 (Reply 19):
Another great TR Roni!!! nice to see you also are starting to be hooked on GA like me huh! Anyway, GPK was also the bird that took me to HKG last year !!!



Thanks TGA345!

I believe we are sharing some airlines! MH, CX, and now GA haha  
Quoting The777Man (Reply 20):
Another amazing report with amazing pictures!



Thanks Lars!  
Quoting The777Man (Reply 20):
It's always nice to be so pleasantly surprised, service wise Those red blankets look very nice, perhaps you liberated one ?



Haha .. i really wanted to, but i opted not to lug it all around with me.


Cheers,
Roni



A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
User currently offlineakhmad From Netherlands, joined Sep 2005, 2429 posts, RR: 53
Reply 22, posted (2 years 10 months 2 days 17 hours ago) and read 29936 times:

Temanku Roni,

Ever since you told me that you would be flying with Garuda, I had been waiting in excitement for your trip report to come. Last 19th July while leisurely refreshing the trip report forum page, a thread popped up containing striking combination of three words: “Garuda”, “Indonesia”, “ronerone” .

Please allow me to use your own words to express my feeling. I had a dream to see Roni flying Garuda, the pride of my home country one day, and that day, 19th July, is reality.

I did say to you that I would read your report right away. Once, twice, three times… no, that was not enough. I just had to go through it many more times. Gosh, I wish this joy to never end!

Where was my Bloody Mary? I just had to zoom in several sequences on this another marvelous experience, but not before putting you in the spotlight for being an ambassador of Garuda!

Quoting ronerone (Reply 2):
"Good morning Mr. Hawi"
"Selamat Pagi"
"Sir where are you from?"
"Jordan"
"Because you know Selamat Pagi and Nasi Uduk"
"Have you been in Indonesia before?"
"Yes I have"
Quoting ronerone (Reply 2):
"Please enjoy"
"Terima Kasih"
"Sama sama!!"
Quoting ronerone (Reply 2):
"Terima Kasih pak Roni!"
"Thank you for a wonderful flight!"
"Hope to see you again soon!"

So sweet, isn’t it?   


Quoting ronerone (Thread starter):
Amsterdam, London, Paris, Rome, Brussels, Frankfurt, Athens, Colombo, Singapore, Bangkok, Riyadh, Jeddah, Jakarta, and Denpasar are some -if not all- of the destinations served direct by Garuda Indonesia in the 1980's; all right here from Abu Dhabi mind you, and with full 5th Freedom rights

OMG, One of the reason why I like the 80’s! Heavenly years of 5th freedom flights!

Quoting ronerone (Reply 1):
Can we say TUI overkill??

How about putting it this way? It will not take long before LH and EK deploy their A380’s on FRA-DXB leg.

Quoting ronerone (Reply 1):
But, don’t you think that pre-check in security is now outdated? I would understand if it’s an airport-wide policy, but if both Terminals 1 and 3 at Dubai do not have a checkpoint prior to check-in, then why keep it at Terminal 1?

Could it have anything to do with US-bound flights?

Quoting ronerone (Reply 1):
But who cares, when in the midst of all this commotion, I spotted two sets or crew each in a striking kebaya theme; one bright orange, and the other sexy blue. As my ‘welcome to Garuda’ sneak peek, I stopped for a moment to observe their perfectly postured glide across the crew lane with the tracking sounds of their trolley bags guiding their movement all the way through the security check. One by one, perfectly presented, and with not a single element out of place, the beautiful Garudas made their way through in a whiz until they disappeared into the crowds. Now I am excited!!

The similarly pleasant experience I had at AMS while Emirates crew members with their distinctive red hats walked by.

Quoting ronerone (Thread starter):
Weird airlines at T1 nowadays!

It looks like DXB has become Hainan’s scissor hub.

Quoting ronerone (Reply 1):
Gryphon Air, and Jubba Airways

Do you fancy flying MD80 or B732? Come to DXB and fly them!

Quoting ronerone (Reply 1):
this was a little bit of a worry considering my short-ish transit time to connect to Meridiana fly.

I hope you caught your connection, but I know you did!

Quoting ronerone (Reply 1):
Inside the holding area at 2:45am

Aha! There the Garudas are! On the left at the very back of the holding area next to the escalator.

Quoting ronerone (Reply 2):
no these are not new shoes!

Yeah, right!  



Quoting ronerone (Reply 2):
a piping hot towel placed on a wooden holder.

I have to pinch myself! Is it Qatar? No, it is Garuda!  Wow!


Quoting ronerone (Reply 2):
Instead, the crew -during the demo- made eye contact with the passengers, continued to smile, and carefully emphasized each and every instruction given on the PA. It was most certainly a very interesting demonstration that was so unique it caught my full attention.

I am trying to imagine the sequence. Amazing! Truly amazing! No pre-recorded safety demo will ever top this!

Quoting ronerone (Reply 2):
Mood lighting madness during taxi

I am used to mood lighting. But I have to admit, the Garuda one is just gorgeous!

Quoting ronerone (Thread starter):
it was perfect time to at least explore what 'liberatables' the seat pocket had in store for my carry-on.

You are flying Garuda, so you definitely deserve the Garuda magazine!

Quoting ronerone (Reply 2):
Tomato Juice (I was on antibiotics so no alcohol!)

Ah, that explained everything. Next time Bloody Mary á la Garuda?

Quoting ronerone (Reply 2):
On Garuda Indonesia, Executive Class service is tray-less and each table is set up individually and in line with today's ultimate standards. As such, silverware, napkin, salt & pepper shakers, a packet of sambal, and a fruit tart dessert plate were neatly placed on my table.

I keep telling myself, ‘No Suryo! It is not Qatar! Qatar does not serve a packet of sambal!’

Quoting ronerone (Reply 2):
an orange-kebaya'd cabin crew -walking towards the Economy Class cabin- stopped next to me for a few moments, and said "enjoy your meal" before continuing on. So far I am loving Garuda!

Please tell me that she is on the picture with you!

Quoting ronerone (Reply 2):
In-seat technology

Battery chargers!

Quoting ronerone (Thread starter):
Most importantly, a moving map was not offered on this flight, and it seems that it isn't offered at all on Garuda's A330-200's.

Oh no! Drop the movies and just give me the moving map!

Quoting ronerone (Reply 2):
In bed with Garuda Indonesia!
This sounds better than In bed with... Madonna?

Quoting ronerone (Reply 2):
I could not resist, so I asked to take a picture, and they did not hesitate for a moment to say yes. In fact, Relawati attempted to grab Dewa's nose with the tongs and jokingly asked to take a picture.

I just love the spirit! Way to go!   


Quoting ronerone (Reply 2):
A fourth crew happened to pass by the aisle, and she also stopped for a courtesy chat.

"Mr. Hawi, good morning, I hope you had a good sleep?"
"Yes I did thank you"
"Please enjoy your meal"

I do hope she was also in the picture with you!

Quoting ronerone (Thread starter):
But, in Garuda's favor it tasted absolutely amazing, and was piping with spices which I even kicked up one more notch with some sambal. A truly amazing delicacy!

You make me craving for Nasi Uduk!   


Quoting ronerone (Thread starter):
Garuda's spotless lavatory towards the end of the flight

With lots of liberatables!

Quoting ronerone (Reply 2):
Some final cabin shots before arriving at Amsterdam

Hey, where did the two on the right come from?

Quoting ronerone (Reply 2):
Economy Class cabin
Though it might be comfortable for Economy Class passengers, I am saddened by the load.  


Quoting ronerone (Thread starter):
I did not think it was going to happen, until the curtain was slid open and six crew members walked down the aisle, one after the other as if it was a fashion show.

"Let's take picture with the handsome one!"

The moment of truth! It really makes me melt. I can really feel how the excitement is built up to the climax. The best picture ever of the handsome one with beautiful ladies in colorful kebaya’s!   


Quoting ronerone (Reply 2):
Dedicated to SR 103

Ah, Anosh! Our KLM fan!

Even though I am a Dutch citizen now, Dewa, Relawati, Marina and their colleagues make me very proud being born Indonesian.

Wait! Do I notice another upcoming ambassador?

Quoting PlaneHunter (Reply 4):
I'll try the airline later this year, but it will be just a short narrowbody flight...

PH, I am looking forward to your experience!

Terima kasih banyak, Roni, for your generosity to share this extremely beautfiul experience.

Wassalam,
Suryo



Friends forever
User currently offlineairbuseric From Netherlands, joined Jan 2005, 4207 posts, RR: 51
Reply 23, posted (2 years 10 months 2 days 17 hours ago) and read 29917 times:

Hi Roni,

Quoting ronerone (Reply 21):
So airlines can choose to dock at a remote stand at AMS?

Of course, airlines can choose, and put this in their ground handing contract. A remote spot (with bus to terminal) is cheaper to operate then a gate position. Although it's not commonly used, some companies do/did it.

Quoting ronerone (Reply 21):
What about Emirates who seems to have done both?

Really EK on remote position in AMS? Afaik, EK is always positioned on the G-gates.

Regards
Eric



"The whole world steps aside for the man who knows where he is going"
User currently offlinevieri From UK - England, joined Jun 2011, 28 posts, RR: 0
Reply 24, posted (2 years 10 months 2 days 12 hours ago) and read 29568 times:

The J seats look amazing, especially the legroom.
However I still prefer the IFE screens to be placed at the back of the seat to allow viewing of outside cameras.
I do hate stowing away IFE screens!
Perhaps the large seat pitch makes it unfeasible, unless an extra large screen is used.

Otherwise another TR masterpiece indeed!
Looking forward to the rest of of your european travels!


25 Post contains images Burj : AWESOME trip report! As someone with a butt load of SkyPesos (Delta skymiles) I am excited to see a SkyTeam member with a great hard product and excel
26 Post contains images BA319-131 : Hi Roni, Great report, GA look pretty darn good, quite unexpected! - Can't wait! - I like this, most amusing, but true too! - They look it, you sure?.
27 Post contains images OA260 : Hey Roni , Another great report and very enjoyable read with my morning coffee. Loved the photos and the quality as usual. Also the detail and nice re
28 Post contains images ronerone : Hi Suryo! Thank you so much for your kind words I got a little sick before my trip, so i took some antibiotics, which meant no alcohol for the entire
29 AlwaysOnAPlane : Hi Roni. A very great report here. An interesting storyline, very well written and a good number of very sharp, detailed photographs. The Garuda servi
30 Post contains images reifel : Terima Kasih Roni! Great report and I think which beneith the good "hardware" which was very important was the real indonesian hospitality and friendl
31 flightsimboy : Another one of your reports that would have gone undetected, even though it was screaming Garuda, Dubai and Amsterdam. As usual it was a pleasure to r
32 Post contains images ryanair!!! : Salam Roni... ...because European carriers plying this route would have been "crap" compared to Garuda! Perhaps the Indonesian word is "kepercayaan" w
33 Post contains images Quokka : Hi Roni, How did I manage to miss your report? First of all, I hope that you are recovered from your illness. Garuda certainly had a run of bad luck a
34 Post contains images akhmad : Cantiklah! Did you know their names by chance? Well, it looks like PH will become the next Garuda ambassador. The remote parking was at DXB!
35 Burj : That would be cool...but have you seen their livery on the A380?! Amazing how one livery (KE's) make the A380 look almost good...and another (China S
36 KLAM : This is, as always one very nice piece! I am glad to hear that Garuda is great, i would love to try them some time! Everytime I have dealt with indone
37 UAL747 : Awesome TR! Thanks for sharing. Looks very nice!
38 MSS658 : Another nice trip report you have there. Seems like GA has really changed alot, I'm glad you've enjoyed it.
39 Post contains images sultanils : Hello Roni, A most wonderful report, once again! The 'new' Garuda indeed seems a huge improvement over the 'old' one, from A to Z. I must admit that t
40 Post contains images ronerone : Hi Lee, Thanks for stopping by, and glad you have enjoyed my TR I agree with you that the J cabin looks very nice and feels quite warm and cozy! Sama
41 Post contains images NZ107 : Hey Roni, I finally get around to commenting.. Superb as always! Good to see another 5th freedom under your belt. Well someone's just been too indulge
42 MH017 : Salam Roni, So here's your long awaited for Garuda TR ! Had a lot of fun watching and reading your extensive report: it was ever so 'eye-opening'... M
43 Post contains images photoshooter : Again, a nice trip report and the airline looks great. The food looks good and it's making me hungry Great job and keep surprising us with your trip r
44 Post contains images ronerone : Haha thanks for stopping by Nicholas! I myself have over a month's worth of TR's to respond to! Did not hear anything. But i suppose that is because
45 Post contains images tk747 : Hi Roni I had no interest in flying Garuda prior to reading your report but this has now changed . I always love seeing the photos that you take of DX
46 MHTripple7 : Meant to respond to this quicker, sorry about that! Nonetheless, fantastic trip report. It always interests me to see how airlines turn out after an e
47 Post contains images ronerone : Hi TK747, I think Garuda can be a reasonable option from Australia Yeah Terminal 1 has its charm, and i much prefer it to Terminal 3. Thanks for stop
48 SR 103 : First off, sorry about the late reply. That being said, what a fantastic piece of writing Roni! You have really outdone yourself. There are even parts
49 gabrielchew : Nice report on GA. Seems like their C is pretty good, although the flight schedule is a bit rubbish. I'm impressed with the about of Chinese activity
Top Of Page
Forum Index

Reply To This Topic Garuda Indonesia: The Quantum Leap To Amsterdam
Username:
No username? Sign up now!
Password: 


Forgot Password? Be reminded.
Remember me on this computer (uses cookies)
  • Trip reports only! Other topics here
  • If criticizing an airline, express yourself in a dignified manner.
  • No adverts of any kind. This includes web pages.
  • No hostile language or criticizing of others.
  • Do not post copyright protected material.
  • Use relevant and describing topics.
  • Check if your post already been discussed.
  • Check your spelling!
  • DETAILED RULES
Add Images Add SmiliesPosting Help

Please check your spelling (press "Check Spelling" above)


Similar topics:More similar topics...
Flying The ATP - Trip To Sweden. Pics + Videos posted Thu Jun 2 2011 05:31:13 by flywrite
Good Morning Indonesia - Garuda Indonesia, GA823 posted Wed May 25 2011 08:11:37 by moosecamel88
Tales From The North: Heaven To HEL And Back On LH posted Mon May 23 2011 05:12:00 by sultanils
Euro Trip Garuda Indonesia CGK-AMS Via DXB posted Fri Mar 11 2011 03:00:51 by RJtraveller
KLM To Amsterdam In Europe Select (Pics!) posted Tue Jan 11 2011 12:20:34 by conrad1402
The Rock: Monarch To Gibraltar (ZB LTN-GIB) posted Fri Dec 31 2010 05:44:14 by gabrielchew
Surprise, The Swiftair MD83 To Valencia posted Fri Dec 31 2010 00:02:17 by FLIEGER67
The Toddler Flies To Rocky2: QF Q400 & 767 ROK-SYD posted Fri Dec 10 2010 04:14:37 by allrite
The UX E95 To PMI And A A.net Meet posted Fri Dec 3 2010 10:31:05 by FLIEGER67
The Toddler Flies To Rocky 1: Taking A Virgin Vow posted Mon Nov 29 2010 20:47:41 by allrite

Sponsor Message:
Printer friendly format