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Lufthansa, There Is No Better Way To Fly!  
User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 16
Posted (3 years 3 months 2 weeks 3 days 22 hours ago) and read 26943 times:

Lufthansa, there is no better way to fly!
BRU-MUC-MIA&RANGE=&PATH-COLOR=red&PATH-UNITS=km&PATH-MINIMUM=&MARKER=1&SPEED-GROUND=&SPEED-UNITS=kts&RANGE-STYLE=best&RANGE-COLOR=navy&MAP-STYLE=" target="_blank">http://gc.kls2.com/cgi-bin/gc?PATH=B...E=best&RANGE-COLOR=navy&MAP-STYLE=

Background:
End oktober 2010, I received my letter when my final exam would be and when I would graduate from secondary school. This would be on 30 November, a few days letter I received an email from Lufthansa that they would be offering promotions for a bunch of destinations in North America, incuding Miami. I started searching for air fares and combinations. I had the choice between changing in Frankfurt of Munich. Already have been in Frankfurt and did not want to get stuck on a 10-hour 744, I chose for Munich giving me the Embrear 195 and the A340-300. With the E195 being a new aircraft type for me on this segment of the trip, and the longest nonstop portion that I would have flewn in my life from Munich to Miami which is blocked at 11h35minutes.

Pre-departure:
Shortly my last exam was finished, and was moving away from my school where I rested for 7, 5 years. In the meahwile we had snowstorms hitting over the majority of Europe as well. I wonder how this would effect my trip, however if there where to be problems I had one advantage. The load factors where very low on both sectors. Checking on flightaware, I noticed that Lufthansa regulary sended it’s A333 in instead of the A343 to Miami. Two days before my flight D-AIKL operated LH 460. I was hoping to get the 340 because we would have a calm load factor. Shortly Monday 6 December approached I looked on flightaware.com and was disappointed to find out there was an A333 assigned on the next days flight however, when checking in online Lufthansa still showed the A343 seat map.. hmmm…. I chose 7F on the BRU-MUC flight and already pre-assigned seat 26K on the MUC-MIA segment. No need to change here because my neighbour in 26H had already switched to another vacant 2-seater, so I was all set. When the evening arrived I checked again and both websites where still showing different aircraft types. So I figured out I was in for a surprise. 2.55 in the morning came quite quick and got up for a 3.30 departure, talking about an early start… Because there where no trains I took the airport shuttle and was on my way, thank goodness no traffic or weather problems. By 4.30 I was at the airport.

@ the airport
I immediately searched for the Lufthansa check in row, which has been moved to row 2 today. Check-in was yet to be open, so I decided to stroll around the departures hall which was quite deserted at this time of day. Most check-in counters where still closed, except the charter flights which leave at 6.00. Finally at 5.00 LH’s check in opened, all lines where quite deserted. I got my boarding passes for both legs today, I asked about the loads and they said both flights were very calm. After I got rid of my luggage I started the long hike to concourse A. By the time I got up there it was 5.20, a full hour before our boarding. Since I had a narrow connection in MUC, I was supposing my first good meal today would be my lunch cruising on LH 460 to Miami. So went to the Airport cafeteria to get me some breakfast. It offered some nice views of the tarmac as well at this early. Except the handful Jetairfly and Thomascook birds there was one SN A330 in the distant arriving from Africa as well. By 5.40 I made my way to the gate. A47 was assigned to LH 2297 this morning. Our plane an Embrear 195 had already arrived last night from Munich. After some searching I noticed D-AEBD “Manhardt” would be our Aircraft today. Next to us there was a company A319 ‘D-AIBC’ begin prepared for Lufthansa flight 1025 to Frankfurt. Shortly thereafter I noticed my crew boarding D-AEBD to start the preparations for our flight. Now I suddenly got the idea to ask the gate agent if 7D would still be free, but it wasn’t. Thankfully the gate agents where glad to move me to 29A, with 2 seats for me alone. At about 6.20 boarding started and a few minutes later I was on my way in the cold jetway to board the first flight of my trip.


The flight:
Tuesday, 7 December 2010
Brussels (BRU/EBBR) – Munich (MUC/EDDM)
Lufthansa Cityline 2297 (Codeshare: Aegan Airlines 1423, Brussels Airlines 7065)
Embrear Jet 195LR D-AEBD “Mainhardt”. Economy class 29A.
Built and delivered to Lufthansa Cityline on November 27, 2009
06.40-07.02 (Gate A47; wheels up on runway 25R at 07.10)
08.00-08.22 (Gate G39, stand B135; wheels down on runway 26R at 08.14)
Est flying time: 1hr
Cruising Altitude: FL 360
Load factor: 65% in Y
Routing: Brussels-Frankurt-Miami
BRU-FRA-MUC%0D%0A&RANGE=&PATH-COLOR=red&PATH-UNITS=km&PATH-MINIMUM=&MARKER=1&SPEED-GROUND=&SPEED-UNITS=kts&RANGE-STYLE=best&RANGE-COLOR=navy&MAP-STYLE=" target="_blank">http://gc.kls2.com/cgi-bin/gc?PATH=B...E=best&RANGE-COLOR=navy&MAP-STYLE=
Personal statistics
130th registered flight.
11th flight in 2010
3rd flight on Lufthansa
1st flight on Lufthansa Cityline
3rd flight on the Embrear 170 family
1st flight on the Embrear 195
1st flight on D-AEBD

When I made my way thru the jetway I was not greeted at all, The chief purser was talking with one of the pilots, on my way back I noticed the 2 other flight attendants in the galley having their breakfast. When a flight attendant passed by and wanted to give my fact sheet to the cockpit, but got a short response ‘I don’t have time, I have to do the work’ and hid in the galley to continue her breakfast. Not the most professional start I expected from Lufthansa. A short delay was to be announced due to de-icing. I was not so amused by it because I only had 1,5 hours to connect in Munich.. Then another delay was to be announced because the de-icing truck broke down. Ughh.. don’t I just love flying in December. Finally the de-ice truck came in and started to de-ice us, and LH1025 to Frankfurt. Thankfully we left the gate with only a 20 minute delay. On our way we passed N771UA, a United 777 arriving from Washington as UA950. at 7.12 The engines gave power at 25R and we where soon enough in the cold, dark Belgian skies.
http://www.youtube.com/watch?v=rV4O2eFoPVE
http://www.youtube.com/watch?v=ZCjzKxf0qQg


It did not take long before reaching 10.000 feet and the seat belt sign was turned off. I immediately started making a few cabin pics. When visiting the lavatory I noticed a small, but awkward detail on the soap. The soap was labelled with an ATA label, anyone ideas how that got there? When I returned to my seat the snack service had already started. Well, snack?? When the trolley reached my seat, I could chose between a cheese or salami sandwich. I opted for the latter. Portion wise I was not complaining, this is what I’m used to getting for breakfast on any long-haul US based carrier. The rest of the flight was uneventfull
http://www.youtube.com/watch?v=i34DXJhPnNE


At 7.45 our decent started into the Munich area. Trash was picked up, and the sun was starting to rise. It would be my first time into the Munich or Bavaria area. Daylight had already arisen over Bavaria when we started our final approach on 26R, quite stunning to see the scenery. Alongside to us there was a company A320 (or A319) on parallel approach for 26L. At 8.14 we touched down and taxied way up to the hardstand. On my way I had a clear view of the Lufthansa wideboys. Lufthansa 460 was due to depart from gate H02, I noticed an A340 on the first position (which I was assuming to be H01). Parked besides it there was a A330. assuming that was H02, I was not amused at all to see the aircraft swap. Soon we made our way to hardstand B135, where we parked in at 8.22 besides a Donier 328. A full hour and eight minutes before my long haul flight to Miami. I had a chance to talk to the crew while waiting to disembark, they where operating a Brussels-Munich-Bremen-Munich roundtrip this morning. I thanked the F/A’s and made my way. Just as when boarding the purser was to busy chatting with one of the pilots again.
http://www.youtube.com/watch?v=mtT8JjfRTSw
http://www.youtube.com/watch?v=NQskiokpVm8


With no waiting the bus left and after driving in between the majority of the LH cityline planes, we passed 2 United 777”s and before we knew it we where in the terminal. It seemed like most passengers terminated their travels here in MUC, not for me. By now it was 8.40, just 10 minutes left before the boarding call. Followed the sings up to passport control, for one or other reason in Germany I have problems when showing my US passport and am always asked for my Belgian passport. After showing my Belgian passport I was let trough into the non-shengen zone, a small detail that would arise questions later on the trip. After making my way to security I found gate H02 at 8.55, exactly 15 minutes after exiting the bus. I’m not complaining at all, this made MUC to be my favourite airport. I quickly started recharging the batteries on my camera, while I was waiting I noticed gate H01 in an awkward corner. In fact H01 was actually the gate for First and Business class for our flight, gate H02 was attached to the same A340 as H01. Looks like we would have an A340 after all, our plane has been resting for a few hours after it’s early morning arrival from Mumbai. The 330 I noticed earlier was D-AIKL and would depart to Charlotte as LH 428 a few hours later. A few gates further there was a Continental 767-200 being prepared for CO107 to Newark. By 9.00 the boarding started for our flight, by 9.10 I descended the many escalators and entered the second jetbrige, for the first time I could see which plane would be mine. D-AIGP named Padderborn was assigned on my longest flight up to now.


The flight:
Tuesday, 7 December 2010
Munich (MUC/EDDM) – Miami (MIA/KMIA)
Lufthansa German Airlines 0460 (Codeshare: Austrian airlines 7331, United airlines 8714)
Airbus A340-313X D-AIGP “Padderborn”. Economy Class 26K
Built en delivered to Lufthansa on 30 December 1998.
09.30-09.43 (Gate H02; wheels up on runway 26R at 10.07)
14h55-14h40 (Gate J16; wheels down on runway 30 at 14.31)
Est flying time: 10hrs20mins.
Cruising Altitude: FL 380
Load factor: 60% in Y
Routing: EDDM-London-N53W20-N53W030-N52W040-N51W050-Gander-Halifax-Boston-New York-Jacksonville-KMIA
MUC-FRA-BRU-LCY-SNN-YQX-YHZ-BOS-PHL-ILM-MIA&PATH-COLOR=red&PATH-MINIMUM=&PATH-STYLE=&PATH-UNITS=km&RANGE=&RANGE-COLOR=navy&RANGE-STYLE=best&SPEED-GROUND=&SPEED-UNITS=kts" target="_blank">http://gc.kls2.com/cgi-bin/gc?MAP-ST...best&SPEED-GROUND=&SPEED-UNITS=kts
Personal statistics
131h registered flight.
12h flight in 2010
4th flight on Lufthansa
4th flight on the A340
4th flight on the A340-300
1st flight on D-AIGP

Recommended background music for this long-haul flight: Black eyed Peas – I’ve got a feeling.

When boarding there was a flight attendant checking the boarding passes, I accidentally put mine away. The F/A asked the question if I knew where my seat was, which I answered yes. Before reaching my seat I passed thru the Business class cabin, which looked attractive. Even more attractive then on pictures I’ve seen. My seat was the second back row of the Economy cabin, when I got settled in to my seat I found it to be a little firm. However I did like the pillow provided, which was very cosy. Another downside of the seat was the rather large IFE box under the seat infront. Quite annoying because one had to wiggle his legs to stretch out. Promptly on our scheduled departure time the captain came on telling us there would be a delay because they where working on the number 2 engine and announced a relatively short flying time of 10 hours and 20 minutes. A short 15 minutes later we pushed off, and started to taxi in between all the LH birds and a Delta 767-400 heading to Atlanta as DL131. On our way we passed a private CRJ (M-NYST) as well. We had to wait quite a bit because there where a few aircrafts on approach on runway 26R, but at 10.07 our engines spooled up and we started our long take off rol, back into the Bavaria skies.
http://www.youtube.com/watch?v=tDg1FkOmJqE
http://www.youtube.com/watch?v=z51X_CIKUSI
http://www.youtube.com/watch?v=yWQdW76wUmM


While slowly making it up to FL 380, the entertainment system was to be turned on. Lufthansa recently fitted it’s A340-300’s with PTV’s and AVOD called LufthansaMediaWorld, it consists of 18 movies, 30 sitcoms and 30 music channels. The one big advantage of having 2 seats (or 2 PTV’s) for me alone is that I could keep one on the moving map channel and the other one what ever I wanted to watch. Another nice feature of our onboard system was that you could look up the arrival information and procedure of almost any Lufhansa long-haul destination. Maybe its part of being an airline-nut… but for one of other reason I started watching almost all of them. In the meanwhile The carts where in the aisle with some hot towels and our first service round. Serving nuts and the usual drink choice, I opted for the orange juice.


While enjoying my first of quite a few rounds, I noticed something a bit funny but true. Our flight path took us north towards Frankfurt, Köln and on in to yes… Belgium. Exactly around 11.10 we passed over the city of Ghent, a mere 20 kilometres from my house. Passing it again after 7,5 hours enroute. When we were leaving the European coast, my PTV started to freeze. When calling the flight attendant she resetted the system immediately. Once it was resetted, she came back to my seat quite a few times to check if everything was alright. Once London was behind us, it was time for lunch. Choice was chicken with rice or beef lasagne. I opted for the former, which tasted good, one of the best airline meals ever. Another part that was unbelievable, was that there even was a choice of 2 red wines and refill. I pinched my arm, yes I’m flying in Economy class. We where served by the assistant purser (AP) who was a little on the shorter side and did not smile that much, tough all requests and questions where met. On the other side of the trolley there was a young flight attendants in her upper 20’s (LH1). She was kind, giving everything with a smile and going beyond her duty.


13.00 in Munich, 7.00 in Miami. We are now about 3 hours in the flight and still about 7,5 of those to go. In the meanwhile the Padderborn has started her Atlantic crossing. The meal service has been wrapped up, and the arrival video’s are starting to get boring… The PTV had to be resetted again. In the meanwhile I’ve asked LH1 if she minded to give my fact sheet into the flight deck, wich she gladly did. A little later she made another nice attempt to please the person sitting behind me by providing him an extra blanket to keep him warm, se sure wanted her guests to be fine. The next few hours would be very calm. Made some cabin pics, tried to get some sleep after a 4-hour night. Usually I do not sleep that well on westbound flights, and this one was no exception. I think I got a small 30 minute nap.


A few hours later we where starting to hit the Canadian coastline, time for a little stretch in the galley where LH1 was working. So we started to talk about all kinds of things, while insisting to offer me some coffee or thea. After some insisting I accepted the tea which was quite good, the galley was set up with the same pretzels I received earlier in the flight. When my thea was finished I got offered another one because LH1 found my hands to be to cold.
http://www.youtube.com/watch?v=zS-cXWLAllo


When I returned in my seat it was about 10.15 in Miami and 16.15 in Munich, I started to play a bit with the IFE, and settled me in for a movie which I cannot recall, my apologies for that one. While watching the movie AP came by telling me that my sheet has been returned but only will be given upon landing, a few minutes later LH1 gave me the paper telling me some information (p.ex flight engineer) where left blank and she wanted to let me know that it was because there was no F/E on the A340. I answered that I’m aware of this and thanked her for telling me anyway. The map on the next seat (and the overhead ones) kept me aware where we where in the northeastern United States.


When my movie finished we were nearing Wilmington, NC for our final stretch down over the Atlantic down to Miami, just about 9 hours since we lifted of from Munich. I would never expected my longest flight to go by so fast. The purser announced the second meal service. I wondered first how the sandwich would look like, but then I realized this was a REAL meal service. Pasta or salmon, I opted the former which was not that bad. After the meal service they came with another round of hot towels.


Once my meal was cleared it was 19.45 in Munich and 13.45 in Miami and D-AIGP was slowly starting its decent into the southern Florida area. I made my final stretch and thanked the flight attendants for the good work. AP then offered me to fill in a comment card which I did after putting all my stuff up and getting ready to land. I was able to return my card during AP’s final check thru the cabin. Now I was realizing this flight was getting to an end when we where passing the Fort Lauderdale area. A few turns later I had a perfect view of the Miami skyline. Finally after 10 hours and 24 minutes since lifting off in Munich the Padderborn touched runway 30 at 14.31 local time. Slowing down the bumpy runway and making a very narrow turn, was impressed how short the plane could actually turn. Just behind us was G-BNLX who was ending her long journey as BA0207 from London Heathrow. Followed by the company 747 D-ABVP as LH 462 from Frankfurt. At precisely 14.40 we reached gate J16 and stopped our engines besides an Avianca A320. When disembarking I passed thru the J-cabin to make some pics, note the Christmas decoration. They where in the Economy cabin as well. Unafortunaly I was not allowed to make a pic of the flight deck, so disembarked when the others disembarked.
http://www.youtube.com/watch?v=5wN_S73ZZYg
http://www.youtube.com/watch?v=PX7jc0rT88c


After reading reports of the Miami airport and being here in 2008, I was expecting an old and outdated terminal, but this was not the fact at all. The South terminal has recently been renovated and was surprised by the nice layout of it. While waiting for my luggage I passed the crew and thanked them all again for the wonderful flight. I did have to wait quite a bit for my luggage to come thru, but at 15.30 I was thru custums and was ready for the long drive in the Miami traffic up I-95 to West Palm Beach. I was at home in Palm Beach Gardens at 17.15 or 23.15 in Belgium. Exactly 19hours and 45 minutes after leaving my home in Belgium.


Overall verdict
I have heard quite a lot of things about Lufthansa and was always willing to try them out on a long haul flight. Flying Lufthansa was an absolute pleasure. The service on both legs where very good, especially given the amount I payed for this trip. Meals where excellent and could not even believe that I was flying in Y class, even the sandwich on the BRU-MUC leg was good. The crew where very nice and attentive as well, except the laid back crew on LH 2297. Thankfully all my other crew sets where very nice. The seat comfort was a little bit on the firm side and the IFE box under the seat upfront was quite large, but since I had 2 seats for myself it wasn’t to big of a problem. Thankfully the entertainment system kept me wel busy during this long flight. Munich is a very nice and easy airport to connect in, even a 50 minute long haul connection was seamless.

Remarks.

Lufthansa Cityline 2297: (Total 73%)

Departure: 70% (Fast and efficient as usual in Brussels)
Aircraft cleanliness : 70% (maintained clean during flight.)
Seat Comfort: 80% (Firm, but ok for this flight, decent amout of legroom)
Crew: 50% (a little off, not very professional, no greeting…)
Catering: 90% (Sandwich with salami on a 1 hour flight, tasetfull and filling.)
Arrival: 80% (bus gate, but everything went quickly and all was clearly signed.)

Lufthansa Germain Airlines 0460: (Total 80%)

Departure: 90% (efficient, modern, seamless.)
Aircraft cleanliness : 70% (fairly modern cabin despite it’s age)
Seat Comfort: 70% (IFE box, firm but decent legroom)
Crew: 80% (Assistant purser a little robotic, but LH1 made up for all.)
Catering: 90% (2 great meals and a large choice of meals. Was not hungry until 24 hours after the flight  ).
IFE: 80% (Avod, good choice but did freeze twice)
Arrival: 80% (Surprised how bright and modern the south terminal was.)

As a bonus I would like to give a list of regs I spotted in BRU, MUC and MIA

BRU:
D-AEBD
D-AIBC
OO-SBG
EC-ILP
LH-RQX
N771UA
OO-JAB
OO-SFM

MUC:
D-AEDB
D-AIQV
D-AIBB
D-CRPW
D-AEMB
D-AEBA
D-AIKL
D-ALIS
D-AIGV
D-AIGP
D-AIRQ
D-AIPV
M-VYST
D-AIRQ

MIA:
D-AIGP
G-BNLX
D-ABVP
N395AJ
LN-CDQ
CC-CEB
HK-4549

Total facts on this trip
1 New aircraft type (E195)
2 New airlines (Lufthansa Cityline and Lufthansa)
2 New registrations (D-AEBD and D-AIGP)
2 New airports (MUC and MIA)

Thank you for viewing comments and feedback are appreciated.

Next trip report:
US Airways Express and irregular operations!



Past trip reports
A Short Hop On A Big Bird! (by MSS658 Feb 27 2011 in Trip Reports)
A West Side Flight On The East Side! (by MSS658 Jan 9 2011 in Trip Reports)
Wifi And Condensation On US Airways! (by MSS658 Dec 10 2010 in Trip Reports)
Air Canada, North America's Hidden Jewel? (by MSS658 Nov 6 2010 in Trip Reports)
A Ride With A Rare Blue Bird! (by MSS658 Oct 31 2010 in Trip Reports)
US Airways A333's.Are They Really That Bad? Part 2 (by MSS658 Oct 23 2010 in Trip Reports)
US Airways A330-300's. Are They Really That Bad? (by MSS658 Oct 16 2010 in Trip Reports)


Next trip report: Well worn A330s and Hassle free MUC transfer
25 replies: All unread, showing first 25:
 
User currently offlineLH4116 From Sweden, joined Aug 2007, 1714 posts, RR: 18
Reply 1, posted (3 years 3 months 2 weeks 3 days 20 hours ago) and read 26549 times:

Hello there, nice report!

Your experiences in Lufthansa Economy Class looked pretty nice to me!

Interiors on the Embraer looked very nice and clean, love the LH grey leather seats. Too bad though the crew made some bad first impressions on that flight.

Your flight on the A343 looked great, nice how LH serve two hot meals on a transatlantic flight. I didn't know airlines still did that. Also the seats & PTV's looked nice. They were really well needed to the A343 fleet  

Thanks for sharing!
//Jonas



SAS Plus is Business Class made faux!
User currently offlinegabrielchew From United Kingdom, joined Aug 2005, 3311 posts, RR: 12
Reply 2, posted (3 years 3 months 2 weeks 3 days 19 hours ago) and read 26400 times:

Looked like you had a great flight with LH, similiar to my recent flight FRA-NKG. I'm flying transatlantic with them in October (FRA-BOG) so I guess the service will be similar to your flights.


http://my.flightmemory.com/shefgab Upcoming flights:LCY-ARN-AMS-LGW,STN-OTP-AMS-YUL,YQB-JFK-LAX-DUS-STN,LGW-DXB-BKK-HKG-
User currently offline767747 From United States of America, joined Jan 2005, 1949 posts, RR: 24
Reply 3, posted (3 years 3 months 2 weeks 3 days 16 hours ago) and read 25953 times:
Support Airliners.net - become a First Class Member!

Another good report, MSS658!

Looks like you had some good flights with LH. I like the A340 and it seems LH flies them more than any other airline? I flew on Lufthansa from JFK-FRA, and then MUC-JFK in the A343 back in '02 and enjoyed the service very much. We flew in J, and it was very nice. They seem to have very good coordination when it comes to their in-flight service compared to other airlines I've been on ... Its amazing!

How nice you got to leave the cold, wintry skies of Brussels to head to the warm and sun in Miami!

Thanks for sharing!

Matthew (767747)


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6824 posts, RR: 77
Reply 4, posted (3 years 3 months 2 weeks 3 days 11 hours ago) and read 25434 times:

Hi MSS658,

very interesting report about trip to MIA, good to see you had an enjoyable long-haul flight.

Quoting MSS658 (Thread starter):
D-AEBD “Manhardt”

It's "Murrhardt".

Quoting MSS658 (Thread starter):
When a flight attendant passed by and wanted to give my fact sheet to the cockpit, but got a short response ‘I don’t have time, I have to do the work’ and hid in the galley to continue her breakfast. Not the most professional start I expected from Lufthansa.

That's too bad. Did you get it signed in the end?

Quoting MSS658 (Thread starter):
Ughh.. don’t I just love flying in December.

Yes, I try to avoid flying in December and January.

Quoting MSS658 (Thread starter):
The soap was labelled with an ATA label, anyone ideas how that got there?

Quite odd!

Quoting MSS658 (Thread starter):
Serving nuts and the usual drink choice, I opted for the orange juice.

Interesting, I got exactly the same snack bag in Swiss' J Class.

Quoting MSS658 (Thread starter):
I pinched my arm, yes I’m flying in Economy class.

The meals look really good!


PH



Nothing's worse than flying the same reg twice!
User currently offlineSloAir From Slovenia, joined Jul 2010, 339 posts, RR: 5
Reply 5, posted (3 years 3 months 2 weeks 3 days 9 hours ago) and read 25114 times:

Well done, you manage to capture the atmosphere of a transatlantic flight perfectly. Now I want to go on my next one asap  

Good thing you manage to avoid snow and cancellations, I was not that lucky on my trip to New York in December. I fly with LH the most on long-haul flights and I always had a great time on board. And MUC airport is one of the best to transfer in my opinion.

Blaž



Visit Ljubljana
User currently offlineakhmad From Netherlands, joined Sep 2005, 2486 posts, RR: 53
Reply 6, posted (3 years 3 months 2 weeks 2 days 21 hours ago) and read 24275 times:

Wow MSS658,

Very nice report. I am happy to hear that you were well taken care of on board, especially by MissLH1. She was truly a darling!

Thanks for sharing and looking forward to meeting you.  

Cheers,
Suryo



Friends forever
User currently offlineindio66 From United States of America, joined Mar 2004, 475 posts, RR: 0
Reply 7, posted (3 years 3 months 2 weeks 2 days 16 hours ago) and read 23866 times:

Nice report - I hope you received a great deal, as you could have saved a ton of time by going bru to the us, and then direct to west palm (eg, through Newark)

User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 16
Reply 8, posted (3 years 3 months 2 weeks 2 days 8 hours ago) and read 23624 times:

Quoting LH4116 (Reply 1):

Thanks, was surprised as well by the 2 meals.

Quoting gabrielchew (Reply 2):

Thanks!!

Quoting 767747 (Reply 3):

Thanks, must agree with the service coördination. It is very professional.

Quoting PlaneHunter (Reply 4):

Thanks.

-Thanks for the correction  
-Unfortunately not  
-Thought it was quite odd as well.
-Don't blame you
-Funny  
-Those meals where good :p

Quoting SloAir (Reply 5):

Thanks for the comment, did not have any problems 'yet'.

Quoting indio66 (Reply 7):

438 Euros round trip, nice deal being December  

[Edited 2011-07-07 02:42:37]


Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 16
Reply 9, posted (3 years 3 months 2 weeks 2 days 1 hour ago) and read 23268 times:

Quoting akhmad (Reply 6):
Wow MSS658,

Very nice report. I am happy to hear that you were well taken care of on board, especially by MissLH1. She was truly a darling!

Thanks for sharing and looking forward to meeting you.

Cheers,
Suryo

Thanks for the nice comment  . It was a pleasure flying with LH1 indeed

Looking forward to meeting you as well.

Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlineaflyingkiwi From New Zealand, joined Nov 2010, 515 posts, RR: 3
Reply 10, posted (3 years 3 months 2 weeks 1 day 14 hours ago) and read 22789 times:

Hi Marc,

Very nice report. Lufthansa seemed to offer a very good service on both your flights and's it good to see that you got acquainted with your crew on your flight to Miami.

Looking forward to reading more reports from you.

Regards,
aflyingkiwi


User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 16
Reply 11, posted (3 years 3 months 2 weeks 1 day 10 hours ago) and read 22587 times:

Quoting aflyingkiwi (Reply 10):
Hi Marc,

Very nice report. Lufthansa seemed to offer a very good service on both your flights and's it good to see that you got acquainted with your crew on your flight to Miami.

Looking forward to reading more reports from you.

Regards,
aflyingkiwi

Thanks for the comment. Will be more on the way (hoping soon)



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlineabrelosojos From Venezuela, joined May 2005, 5124 posts, RR: 55
Reply 12, posted (3 years 3 months 2 weeks 2 hours ago) and read 21961 times:

Thanks for the report. I smiled at your description of the A Purser LH and LH1. It seems increasingly, that has been my experience of late on LH. They have hired a bunch of new crew members who are young and great - and then there are the older ones who definitely need to go back and learn some customer service. LH also sadly has the purser who does not work the flight ... perhaps they should look at LX for some inspiration  ?

Thanks again for the report.

Saludos,
A.



Live, and let live.
User currently offlineairbuseric From Netherlands, joined Jan 2005, 4273 posts, RR: 51
Reply 13, posted (3 years 3 months 2 weeks ago) and read 21823 times:

Hi

It's nice to read about your positive LH flights, I can only agreement with your opinion.
Great pics btw, and also the meals looked good for this flight to Miami.

Regards
Eric



"The whole world steps aside for the man who knows where he is going"
User currently offlineyp6370 From Germany, joined Apr 2000, 200 posts, RR: 0
Reply 14, posted (3 years 3 months 1 week 6 days 16 hours ago) and read 21546 times:

Thanks for your report!

If you are particulary happy with the service of one F/A I would suggest you also write a feedback to LH directly. It's always a nice touch and crew members appreciate a personal passenger feedback very much!


User currently offlineCoachClass From United States of America, joined Jan 2010, 439 posts, RR: 0
Reply 15, posted (3 years 3 months 1 week 6 days 16 hours ago) and read 21528 times:

Great report. Brings back lots of good memories. I have flown LH a lot over the years (mostly Y) and really enjoy the in-flight service. I'm hoping to take the A380 out of Miami soon.

The bad points of LH are: B747's with no AVOD; 31" pitch in coach on most planes, including the A380; the only exception I believe is the A340-300 has 32" pitch. I believe that the A340-600 is an incredible plane, but LH has ruined the experience by making the seating so tight and using up every square inch of space. No place to stand during these long flights except the downstairs toilet area. You mentioned a 70% cleanliness figure; my experience is that it's usually higher except on one flight with the A340-600 where the toilets on the lower level did stink.

As to catering, the food is usually much better than the competition for coach; on the flight MUC-MIA you get two full meals, but if you go MUC-CLT/JFK,, the second meal is a snack. Drinks are free.

LH crews are very good- they seem more interested in doing their jobs rather than just going thru the motions like most of the competition; however, I did have a steward on a flight from FRA-TXL who was definitely Satan's seed. All of the LH's TATL F/A's speak English, German and usually another language. US carriers have mostly monoligual F/A's.

I used to fly a lot of U.S. carriers to support them in their difficult years AA, DL, NW, UA, TW, but never felt much appreciation as they kept cutting back in-flight services and the F/A's were getting less and less pleasant as they were losing their pensions. There is a palpable difference in attitude between USA carriers and LH and BA, although BA has gone down in the last ten years. Hoping to see your return trip report soon.


User currently offlineFLIEGER67 From UK - England, joined Sep 2003, 5173 posts, RR: 55
Reply 16, posted (3 years 3 months 1 week 6 days 3 hours ago) and read 21255 times:

Hi, Marc,

finally found the time to follow you´re LH story to Miami.
Well done, also nice pictures.
Seems like a recommendable experience by LB longhaul, also the A343, for sure a good catch.

Hope to see you again and the return story soon.
Greetings,
Markus(FLIEGER67)



Next: London City connections!.
User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 16
Reply 17, posted (3 years 3 months 1 week 5 days 20 hours ago) and read 21019 times:

Quoting abrelosojos (Reply 12):
Thanks for the report. I smiled at your description of the A Purser LH and LH1. It seems increasingly, that has been my experience of late on LH. They have hired a bunch of new crew members who are young and great - and then there are the older ones who definitely need to go back and learn some customer service. LH also sadly has the purser who does not work the flight ... perhaps they should look at LX for some inspiration ?

Thanks again for the report.

Saludos,
A.

Thanks for the comment, Have seen the assistant purser working quite a bit, don't know about the purser. Actually, I've only seen her when disembarking in MIA.

Quoting airbuseric (Reply 13):
Hi

It's nice to read about your positive LH flights, I can only agreement with your opinion.
Great pics btw, and also the meals looked good for this flight to Miami.

Regards
Eric

Thanks, sure enjoyed my LH trip comparing to the usual airlines in fly (DL,US,CO,... not that I don't like them but LH beats them).

Quoting CoachClass (Reply 15):
Great report. Brings back lots of good memories. I have flown LH a lot over the years (mostly Y) and really enjoy the in-flight service. I'm hoping to take the A380 out of Miami soon.

Thanks for the comment!

Quoting CoachClass (Reply 15):
The bad points of LH are: B747's with no AVOD; 31" pitch in coach on most planes, including the A380; the only exception I believe is the A340-300 has 32" pitch. I believe that the A340-600 is an incredible plane, but LH has ruined the experience by making the seating so tight and using up every square inch of space. No place to stand during these long flights except the downstairs toilet area

that's why I wanted to pick the MUC routing instead of the FRA routing (on count of the 744 on FRA-MIA)

Quoting CoachClass (Reply 15):
As to catering, the food is usually much better than the competition for coach; on the flight MUC-MIA you get two full meals, but if you go MUC-CLT/JFK,, the second meal is a snack. Drinks are free.

Understandable for MUC-JFK, tough MUC-CLT can be long to (in worst case about as long as my MUC-MIA flight.

Quoting CoachClass (Reply 15):
I used to fly a lot of U.S. carriers to support them in their difficult years AA, DL, NW, UA, TW, but never felt much appreciation as they kept cutting back in-flight services and the F/A's were getting less and less pleasant as they were losing their pensions.

Due to pricing I usually fly on US carriers as well. CO and DL begin my favorite

Quoting CoachClass (Reply 15):
Hoping to see your return trip report soon.

Get it on as soon as possible  
Quoting FLIEGER67 (Reply 16):
Hi, Marc,

finally found the time to follow you´re LH story to Miami.
Well done, also nice pictures.
Seems like a recommendable experience by LB long haul, also the A343, for sure a good catch.

Hope to see you again and the return story soon.
Greetings,
Markus(FLIEGER67)

Markus,
thanks for the comment, I sure do recommend LH to everyone. Hope to see you soon again (and will get my continuation on ASAP   ).

Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlinedaviation From , joined Dec 1969, posts, RR:
Reply 18, posted (3 years 3 months 1 week 2 days 21 hours ago) and read 20196 times:

This is a very enjoyable report! I flew four legs with LH in 2009: EWR-FRA, FRA-TLV, TLV-FRA, FRA-EWR. LH certainly runs a very professional operation. All of my flights were on 747-400s built from 1989 through 1999. They were all in excellent condition, and they were comfortable even without the IFE. The flight attendants were always pleasant, and since I can muddle through German, they were appreciative that I made an effort, and amused by my poor accent. My only non-747 was a 340-600. That was not a good experience. The seats were so cramped that I couldn't even fit in my seat (I'm very tall) without spreading my legs. That wasn't attractive. And then I cut my hand badly on some sharp plastic corner with the stairs to the toilets. And as I said back then, with the Airbus flush system, you have to be very careful if you are male that you move all your vital equipment out of the way before flushing!

I would rate LH very high. But honestly, I've also had very good experiences on international flights with CO and LY.


User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 16
Reply 19, posted (3 years 3 months 1 week 1 day 22 hours ago) and read 19740 times:

Quoting daviation (Reply 18):
This is a very enjoyable report! I flew four legs with LH in 2009: EWR-FRA, FRA-TLV, TLV-FRA, FRA-EWR. LH certainly runs a very professional operation. All of my flights were on 747-400s built from 1989 through 1999. They were all in excellent condition, and they were comfortable even without the IFE. The flight attendants were always pleasant, and since I can muddle through German, they were appreciative that I made an effort, and amused by my poor accent. My only non-747 was a 340-600. That was not a good experience. The seats were so cramped that I couldn't even fit in my seat (I'm very tall) without spreading my legs. That wasn't attractive. And then I cut my hand badly on some sharp plastic corner with the stairs to the toilets. And as I said back then, with the Airbus flush system, you have to be very careful if you are male that you move all your vital equipment out of the way before flushing!

I would rate LH very high. But honestly, I've also had very good experiences on international flights with CO and LY.

Thanks for your comment, have not being on the 346 yet I do remember LH1 telling me how crowded it was.



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlineBZNPilot From Belgium, joined Feb 2006, 264 posts, RR: 1
Reply 20, posted (2 years 11 months 3 weeks ago) and read 16980 times:

Hi Marc,

Thanks for posting this nice and detailed report...somehow I missed seeing this report until now, but better late than never, right?!

Quoting MSS658 (Thread starter):
With the E195 being a new aircraft type for me on this segment of the trip, and the longest nonstop portion that I would have flewn in my life from Munich to Miami which is blocked at 11h35minutes.

Excellent reasons for booking this particular itinerary, indeed.

Quoting MSS658 (Thread starter):
I chose 7F on the BRU-MUC flight and already pre-assigned seat 26K on the MUC-MIA segment. No need to change here because my neighbour in 26H had already switched to another vacant 2-seater, so I was all set.

Ahh yes, the pre-departure game of musical chairs. I do this exact same thing, also 
Quoting MSS658 (Thread starter):
When a flight attendant passed by and wanted to give my fact sheet to the cockpit, but got a short response ‘I don’t have time, I have to do the work’ and hid in the galley to continue her breakfast.

Not very professional at all. Glad the service was better on the next flight.

Quoting MSS658 (Thread starter):
The soap was labelled with an ATA label, anyone ideas how that got there?

Strange, indeed!

Quoting MSS658 (Thread starter):
Maybe its part of being an airline-nut… but for one of other reason I started watching almost all of them.

I did the same! Well, not all of them, but many of them...I like this aspect of LH's entertainment system.

Quoting MSS658 (Thread starter):
my PTV started to freeze. When calling the flight attendant she resetted the system immediately.

Impressive that the FA was so attentive...also that she came back to make sure everything was in working order!

Quoting MSS658 (Thread starter):
in the galley where LH1 was working. So we started to talk about all kinds of things, while insisting to offer me some coffee or thea. After some insisting I accepted the tea which was quite good,

Again, sounds like great service!

Quoting MSS658 (Thread starter):
I would never expected my longest flight to go by so fast.

I know what you mean. Somehow time flies when you're having fun!

Quoting MSS658 (Thread starter):
this was a REAL meal service. Pasta or salmon, I opted the former which was not that bad. After the meal service they came with another round of hot towels.

Impressive indeed, definitely more than I got on my MUC-IAD flight. Must be the longer length of the MIA route.

Quoting MSS658 (Thread starter):
I was at home in Palm Beach Gardens at 17.15 or 23.15 in Belgium. Exactly 19hours and 45 minutes after leaving my home in Belgium.

Just amazing that you can go from door to door, Flanders to Florida, in that amount of time, and doing so even while backtracking through Bavaria! Even though I've made a lot of transatlantic trips over the years, the "amazing factor" of the whole experience never ceases to be cool.

Quoting MSS658 (Thread starter):
Lufthansa Germain Airlines 0460: (Total 80%)

Interesting, that's pretty much what I rated my LH experience on my BRU-MUC-IAD itinerary...mine came in at 82.5%, and though our categories for the evaluation were a bit different, the overall result was the same. LH sure seems to offer a consistent product (and we seem to be like-minded judges).

Again, nice report.

Cheers,
BZNPilot


User currently offlineParton87 From Sweden, joined Sep 2008, 533 posts, RR: 0
Reply 21, posted (2 years 11 months 2 weeks 6 days 18 hours ago) and read 16664 times:

Hello Marc!

Thanks for the nice story with good pictures!

Quoting MSS658 (Thread starter):
Lufthansa, there is no better way to fly!



Well, I can only agree on that  Always have good flights with LH!

Quoting MSS658 (Thread starter):
The soap was labelled with an ATA label



Interesting!

Quoting MSS658 (Thread starter):
while insisting to offer me some coffee or thea



How nice! What a difference from the F/A on Cityline!

Quoting MSS658 (Reply 8):
438 Euros round trip, nice deal being December



That was a good deal! When I had look on LH they use to be quit expensive on Long haul, at least with connections from Sweden

Thanks again!

Greetings
Robert


User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 16
Reply 22, posted (2 years 11 months 2 weeks 5 days 6 hours ago) and read 15932 times:

Quoting BZNPilot (Reply 20):
Hi Marc,

Thanks for posting this nice and detailed report...somehow I missed seeing this report until now, but better late than never, right?!

Hi BZNPilot

thanks for commenting, as you say! better late then never!

Quoting BZNPilot (Reply 20):
I did the same! Well, not all of them, but many of them...I like this aspect of LH's entertainment system.
Quoting BZNPilot (Reply 20):

Impressive that the FA was so attentive...also that she came back to make sure everything was in working order!

Again, sounds like great service!

It was, LH1 was on of the best individu's I had!

Quoting BZNPilot (Reply 20):
Just amazing that you can go from door to door, Flanders to Florida, in that amount of time, and doing so even while backtracking through Bavaria! Even though I've made a lot of transatlantic trips over the years, the "amazing factor" of the whole experience never ceases to be cool.

It's an amazing factor indeed, especially in the return with having a night on board!

Quoting BZNPilot (Reply 20):
Interesting, that's pretty much what I rated my LH experience on my BRU-MUC-IAD itinerary...mine came in at 82.5%, and though our categories for the evaluation were a bit different, the overall result was the same. LH sure seems to offer a consistent product (and we seem to be like-minded judges).

Again, nice report.

It is nice we rated LH about the same! Tough, puncutallity I do not rate, as all can not be caused by LH, or any airline! It's how the airline deals with it, that is important!

Quoting Parton87 (Reply 21):
Hello Marc!

Thanks for the nice story with good pictures!

Hi Robert
Thanks for commenting

Quoting Parton87 (Reply 21):
How nice! What a difference from the F/A on Cityline!

Thank goodness that cityline F/A was the only indifferent F/A on this trip.

Quoting Parton87 (Reply 21):
That was a good deal! When I had look on LH they use to be quit expensive on Long haul, at least with connections from Sweden

As usual the same from BRU! but thanks to a promo fare! I was able to catch LH!


Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlineCoachClass From United States of America, joined Jan 2010, 439 posts, RR: 0
Reply 23, posted (2 years 5 months 3 weeks 3 days 18 hours ago) and read 12787 times:

I have read a lot of your reports and enjoy them immensely. I believe that you and another Trip Reporter usually give candy to the FAs. Do the FAs from different airlines/countries have different reactions to your kindness?

I am curious about your ratings; for cleanliness you gave LH 70%. I know it's very subjective. How do you arrive at 70% as opposed to 80%? Most LH flights I've taken the aircraft was immaculate even if not new, but one flight I remember MUC-CLT with the A340-600 the downstairs toilets (the whole area) had a urine smell from the beginning. But, I believe that LH does try to keep the toilets clean throughout the flight.

I've noticed over the last 20 years or so, that LH's FAs have become a lot more friendly and outgoing, both in Business and in coach, where I usually sit. I think they appreciate my bad German with a Schleswig Holstein accent.


User currently offlineKrazygrrrl From , joined Dec 1969, posts, RR:
Reply 24, posted (2 years 5 months 3 weeks 3 days 11 hours ago) and read 12351 times:

I love flying on Lufthansa. I have always have good experiences with them. My husband, on the other hand, is not to fond of their B744. He is pretty large man (6' 3") and the leg room in economy makes it not a comfortable ride for him.

User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 16
Reply 25, posted (2 years 5 months 3 weeks 2 days 10 hours ago) and read 11711 times:

Quoting CoachClass (Reply 23):
I have read a lot of your reports and enjoy them immensely. I believe that you and another Trip Reporter usually give candy to the FAs. Do the FAs from different airlines/countries have different reactions to your kindness?

Hi CoachClass
Thanks so much, that makes my day . Since short I actually do that with very different reactions (based on airline and country)

Quoting CoachClass (Reply 23):
I am curious about your ratings; for cleanliness you gave LH 70%. I know it's very subjective. How do you arrive at 70% as opposed to 80%? Most LH flights I've taken the aircraft was immaculate even if not new, but one flight I remember MUC-CLT with the A340-600 the downstairs toilets (the whole area) had a urine smell from the beginning. But, I believe that LH does try to keep the toilets clean throughout the flight.

I usually rate cleanliness over 3 stuff.
-cabin appearence
-cleanliness intself
-manitenance of the cabin.

Since this flight was taken back in 2010 It's hard to recall the exact reason why I gave 70% iso 80% (is the number I usually give if it's ok).

Quoting CoachClass (Reply 23):
I've noticed over the last 20 years or so, that LH's FAs have become a lot more friendly and outgoing, both in Business and in coach, where I usually sit. I think they appreciate my bad German with a Schleswig Holstein accent.

Had no complaints on my MUC-MIA-MUC run at all

Quoting Krazygrrrl (Reply 24):
I love flying on Lufthansa. I have always have good experiences with them. My husband, on the other hand, is not to fond of their B744. He is pretty large man (6' 3") and the leg room in economy makes it not a comfortable ride for him.

Hi Krazzygirl.
The 744s are not the best ones neither.. Legroom-wise there are better options over the pond!


Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
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