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Jetstar Long-Haul To Auckland!  
User currently offlineycp81 From Singapore, joined Jun 2006, 427 posts, RR: 0
Posted (3 years 1 month 1 week 4 days 7 hours ago) and read 21690 times:

Recently, Singapore's aviation scene got more and more exciting with the assault of low cost carriers. Traditional, these budget airlines would operate only to regional destinations with their A320s/B737s in a dense layout. However, Jetstar started to lead the way with operations of mid/long haul flights out of Singapore using their A330-200 to Melbourne and Auckland, offering ultra-low fares to these 2 destinations never seen before.

Seizing the opportunity of grabbing these low low fares to Auckland just after the launch of the flights, me and a friend booked a short trip to New Zealand over the National Day holidays. Our fares came up to S$600 per person return, inclusive of 20kg baggage allowance, 2 meals inclusive of drinks each way and amenity kit on the way up. A very good deal when SQ is selling tickets for almost S$1800 each person for a flight of similar timing. Jetstar's Business Class fare was at one time during a promotion even much cheaper than Economy on SQ!! In fact our tickets could have even been cheaper at around S$550 if we can booked later due to various promotions nearer to our flight date. So lets now take a peek into the Jetstar long-haul experience!

04 August 2011
Jetstar Asia (Operated by Jetstar)
3K 401
Singapore (SIN) - Auckland (AKL)
A330-200
VH-EBF
Economy Class


Check-in for all Jetstar flights are at Changi's Terminal One. However, Jetstar and Jetstar Asia flights were handled by different handling agents (Jetstar by CIAS, Jetstar Asia by APS) and thus check-in rows for 3K and JQ flights were also different. As our flight, even though denoted as a 3K flight, was actually operated by JQ aircraft, our check-in was handled by CIAS staff along with the other JQ flights. Our flight was also code-shared with Qantas.

Check-in was efficient. Not much of a wait. According to the agent, flight was 80% full.
http://farm7.static.flickr.com/6207/6031839931_ca5b3b6061_b.jpg

A proper boarding pass was printed. There were codes on the boarding pass denoting the "extras" bought.
http://farm7.static.flickr.com/6203/6031839991_5a40b1c40e_b.jpg

Lets do some plane spotting! 2 Cathays were spotted. In fact within a span of 3 hrs, I saw 4 different CX aircrafts in Changi!
http://farm7.static.flickr.com/6088/6031840159_a071cb90f3_b.jpg

All the red tails (Air Asia, Qantas, British Airways).
http://farm7.static.flickr.com/6207/6031840061_fa7186fb6d_b.jpg

Another Qantas A330 arriving.
http://farm7.static.flickr.com/6078/6032399466_f2909571c2_b.jpg

More red tails. A Lionair B739ER this time.
http://farm7.static.flickr.com/6079/6032399552_ea8816128c_b.jpg

My flight to Auckland, VH-EBF. It had just arrived from Auckland and would be operating another AKL turn.
http://farm7.static.flickr.com/6190/6032399650_6ec473e383_b.jpg

The gatehold room for our flight was packed! It really looked like a full flight. Boarding was announced shortly after I had entered the holding area and Business Class and families with children were invited to board first. Economy boarding followed according to row numbers. Boarding was orderly as the sequence was strictly followed. A crew member was also at the entrance to the aerobridge checking boarding passes and welcoming passengers. A nice touch!

Boarding the A330-200. Was warmly welcomed by the crew. Crew were also actively helping passengers to stow their hand-luggage in overhead compartments. A good start to the long-haul budget flight I must say.
http://farm7.static.flickr.com/6204/6032399734_05fb5dd343_b.jpg

My seat was at 51K. Surprisingly, legroom was very generous for my 1.8m frame! Nothing like the cramped A320s. The seat pitch was advertised as 31" but I could fully stretch out my legs under the seat in front! Recline was great too! Also I guess row 51 has slightly more seat pitch at the window seats due to the curvature of the cabin. Looks like it is gonna be a comfortable ride. I swear the seats are more comfy than SQ's new economy seats, but without the techno stuffs. (Picture taken later inflight)


On the armrest of the seat is the control panel for the radio channels, overhead light and call button.
http://farm7.static.flickr.com/6069/6031841331_2fce703cf7_b.jpg

Stuff in the seat pocket. Safety card, Jetstar magazine and a inflight guide.
http://farm7.static.flickr.com/6063/6031840563_d01ec8d92a_b.jpg

There were a total of 9 cabin crew onboard the A332 aircraft. 6 crew in Economy and 3 in Business. Almost all of them were Singaporeans/Malaysians. There was also a Japanese crew. Flight time was announced to be a quick 9hrs 10min. However pushback was delayed as according to the captain, the push-back truck was missing due to some miscommunication with the ground staff. We eventually pushed back about a 15min delay.
http://farm7.static.flickr.com/6129/6031840641_428cb636ec_b.jpg

Taxi to Rwy 20C, passing another Jetstar A330 operating a flight to Melbourne. Spot the 3rd CX plane?
http://farm7.static.flickr.com/6064/6032399970_58897c2a8b_b.jpg

Changi's iconic tower. And the 4th CX plane.
http://farm7.static.flickr.com/6147/6032400032_6a96fd7c7f_b.jpg

Takeoff from Rwy20C into the night sky.
http://www.youtube.com/watch?v=4-9OXg-LElE


Another kind gesture I observed from the crew: The crew members helped passengers seated at emergency exit rows to store their bags into the overhead compartments prior to takeoff as no bags can be placed on the floor. After seatbelt signs were switched off, the crew retrieved the bags from the overhead bins and returned them to the passengers! Crew then started the cabin service. First, pre-purchased amenity kits (or comfort kits as Jetstar calls them) were handed out. I hand purchased one for the flight up. The kit came in a red wrapper and consists of a blanket and a pouch.
http://farm7.static.flickr.com/6081/6032400146_4c94444d84_b.jpg

For S$9, you get a blanket and a pouch that contains a pair of socks, inflatable pillow, ear plugs, eye-shades and a toothbrush set. All for yours to keep!
http://farm7.static.flickr.com/6181/6032400280_12d7c15f7d_b.jpg

Following that, crew came down the aisle selling the portable inflight entertainment sets. Interestingly, only credit cards are accepted and no cash transactions allowed. Everything is charged in Ozzie dollars. Other than the portable IFE sets, short features, a movie and flight map were also shown on the overhead TV monitors. There were also some radio channels. However you would need to use you own earphones or purchase one fomr the crew.
http://farm7.static.flickr.com/6070/6031841135_3d2364e507_b.jpg

However as the portable set did not have any movies that appealed to me, I did not purchase it.
http://farm7.static.flickr.com/6068/6032402272_56ce915dff_b.jpg

After about 1.5hrs of flight, I started to smell food! Meal service then commenced. Hot meals, snacks and drinks were offered for purchase. However if one requires drinking water, there are 2 water fountains in the middle of the cabin with disposable cups. Crew will also gladly get for you a cup of water from the galley, free-of-charge.
http://farm7.static.flickr.com/6089/6031841235_5f6d506ff4_b.jpg

However as I had pre-purchased my meals, I was offered a choice of 3 meals. Beef with potatoes, sweet n sour chicken with fried rice or a vegetarian pasta.

I had the beef with potatoes, carrots and beans. Beef was tender. Nice meal and the portion was huge!!
http://farm7.static.flickr.com/6194/6032400684_3d33225cab_b.jpg

My friend had the sweet n sour chicken with fried rice. I tried some, not bad! And portion was big too! The meal portions are definitely much bigger than SQ economy main courses. And the plastic disposable casseroles do not warp after heating, unlike SQ's current ones.
http://farm7.static.flickr.com/6067/6031841487_c3f6bb5af2_b.jpg

However, apparently Jetstar did some cost cutting as no starter, bun and dessert were handed out now. These items used to come in a meal box. The inflight magazine also still stated that hot meals will be "accompanied with a sweet treat". However when I asked the crew, he was apologetic that there were no dessert with the meals now but they did offer it previously. Along with my meal, I was offered a choice of a hot and cold drink. I had a 350ml bottle of orange juice and a big cup of hot chocolate. First time I had a hot chocolate on a flight!
http://farm7.static.flickr.com/6204/6031841631_b082098e36_b.jpg

After meal service was completed and cleared, cabin was dimmed for everyone to rest. However, crew still responded to any call buttons swiftly without delay in the middle of the night. I witnessed a passenger pressed a call button to request for a cup of water and a crew appeared at his seat within seconds!

Overflying Bali at night.
http://farm7.static.flickr.com/6197/6031841681_1def99284d_b.jpg

With the aid of the comfortable seat (with adjustable headrests that are actually not flimsy) and recline, I achieved about 4hrs of sleep, waking up when we were nearing Brisbane. An hour later, the sun started to rise.


Passengers starting to wake and admiring the sunrise.
http://farm7.static.flickr.com/6082/6031841801_206af92e7b_b.jpg

About 1.5hrs before arrival, breakfast (a light meal) was served. We had 2 choices: Scrambled eggs with bacon or Frittata with vegetables. I had an orange juice again and a hot coffee with the meal. Notice how the milk and sugar were placed in a cute little box.
http://farm7.static.flickr.com/6067/6032401318_0fc3996f17_b.jpg

Frittata with mushroom and vegetables. Portion for "light meal" was slightly smaller than the earlier dinner. Comparable to SQ's economy main course portion.
http://farm7.static.flickr.com/6210/6031842137_4c77903237_b.jpg

Scrambled eggs with potatoes and bacon.
http://farm7.static.flickr.com/6142/6032401518_e2f5c4e558_b.jpg

Visit to the toilet after breakfast. Surprisingly, the lavs were still very clean towards the end of the flight. The crew must have cleaned them quite frequently during the entire flight. Thick paper towels, tissues, soap and toilet seat covers were available in the lav. Lavatory design is also very modern with hollywood-style lightings on the mirrors.


View of cabin. We are approaching New Zealand soon!
http://farm7.static.flickr.com/6198/6031842417_95c4e6900b_b.jpg

Blue skies.
http://farm7.static.flickr.com/6081/6032401722_70e6593c6a_b.jpg

Before our descent, the pilot came on to give us some arrival information. Surprisingly, an arrival video was also shown!
http://www.youtube.com/watch?v=LucClW0nMtk


Auckland city in sight.
http://farm7.static.flickr.com/6148/6032401794_85cd1b74ff_b.jpg

Descending through cloudy skies.
http://www.youtube.com/watch?v=R2jDX8fFKeI


Turning into finals, flaps lowered.
http://www.youtube.com/watch?v=JT_SL-rgaTE


Touching down soon...
http://farm7.static.flickr.com/6121/6032401888_3b2dba1d2a_b.jpg

And I had one of the smoothest landing ever on a plane! Barely a bump on touchdown. Impressed!! Arrival into Auckland Rwy23L.
http://www.youtube.com/watch?v=McVfqz3XuVw


We had an on-time arrival due to the strong tailwinds. Disembarking the aircraft, I took a shot of the Business Class seats. Business Class was apparently also quite full. Good business for Jetstar!
http://farm7.static.flickr.com/6137/6032401982_12aabc10ef_b.jpg

VH-EBF after disembarked.
http://farm7.static.flickr.com/6083/6032402080_15f53447a0_b.jpg

Parked beside a NZ B772.
http://farm7.static.flickr.com/6077/6032402156_3ca898da88_b.jpg

What should I say? I more than survived a long-haul budget flight! Jetstar has certainly exceeded my expectations for the flight. In fact, I was quite impressed with the service of its crew members who were all friendly and nice. Meals were excellent in quantity and quality but I do hope that they would bring back the starter and chocolate dessert. Seats were comfortable and toilets were kept clean throughout. All in all, impressive for the price paid! With rumours that Jetstar would be basing 5 A330s in SIN, it is no wonder SQ would want to start their own long-haul LCC to defend its own turf. My return trip will be coming up soon.


My past and future travels - http://www.ba97.com/ba97/calendar/report.asp?handle=ycp81
16 replies: All unread, jump to last
 
User currently onlinemal787 From Australia, joined Jul 2007, 694 posts, RR: 0
Reply 1, posted (3 years 1 month 1 week 4 days 2 hours ago) and read 20861 times:
Support Airliners.net - become a First Class Member!

Hey nice report and some good photos, Looks like Jetstar offer a good service for a LCC. And the food looks pretty good .
looiking forward to the return leg,

mal787



Flying cant get enough of it
User currently offlineallrite From Australia, joined Aug 2007, 2081 posts, RR: 4
Reply 2, posted (3 years 1 month 1 week 3 days 23 hours ago) and read 20537 times:

Thanks for the trip report. Sounds like their service out of Singapore is much the same as the Australian based flights.

Quoting ycp81 (Thread starter):
However, apparently Jetstar did some cost cutting as no starter, bun and dessert were handed out now.

Not sure about Singapore based flights, but in times past the bun used to be inedible anyway. Pity about them dropping the salad, chocolates and free bottle of water too - this was the same on my last economy flight with them KIX-OOL. If you are lucky you might be able to score a slice of their yummy cheesecake from "Business" class.

I'm glad you enjoyed your flight - I've been flying long-haul with Jetstar at least once a year since 2007 and always found them decent, especially when you consider how much their sale fares are!



Applying insanity to normality
User currently offlined3funct From Australia, joined Aug 2011, 15 posts, RR: 0
Reply 3, posted (3 years 1 month 1 week 3 days 23 hours ago) and read 20529 times:

Nice report - did you by any chance figure out if the pilots were Malay/Singaporean or Australian, I'm curious because its an Australian aircraft and Jetstar's staffing and employment conditions have been in the media lately.

Thanks!


User currently offlineaflyingkiwi From New Zealand, joined Nov 2010, 515 posts, RR: 3
Reply 4, posted (3 years 1 month 1 week 3 days 18 hours ago) and read 19998 times:

Hi,

Great report with some lovely pics. Jetstar's product doesn't seem to be too bad, especially considering how cheap they're fares are. The meals look pretty nice. I wonder how much (if any) of a hit SQ have been taking from this new flight? It would be interesting to know.

Thanks for sharing

Regards,
aflyingkiwi


User currently offlineB738FlyUIA From Kazakhstan, joined Dec 2009, 557 posts, RR: 0
Reply 5, posted (3 years 1 month 1 week 3 days 14 hours ago) and read 19625 times:
Support Airliners.net - become a First Class Member!

Quoting mal787 (Reply 1):
Hey nice report and some good photos, Looks like Jetstar offer a good service for a LCC. And the food looks pretty good .

Agree...  

I wonder if it matches the Standards of AB as Roni had a great experience too!!!  


User currently offlineycp81 From Singapore, joined Jun 2006, 427 posts, RR: 0
Reply 6, posted (3 years 1 month 1 week 3 days 14 hours ago) and read 19558 times:

Quoting d3funct (Reply 3):
did you by any chance figure out if the pilots were Malay/Singaporean or Australian, I'm curious because its an Australian aircraft and Jetstar's staffing and employment conditions have been in the media lately.

The pilots were all Aussies. Cabin crew were employed under Jetstar International contracts. While chatting with them, they mentioned that they operate SIN-AKL, SIN-MEL and SIN-DRW-CNS-Japan flights. They also mentioned that the route would be wholly taken over by Jetstar Asia soon when more A330s are based in SIN and SIN registered, with the flights operated by Jetstar Asia crew. They also mentioned that Jetstar has a great working environment as all the crew felt just like a family.



My past and future travels - http://www.ba97.com/ba97/calendar/report.asp?handle=ycp81
User currently offlineaerocabin From New Zealand, joined Mar 2011, 52 posts, RR: 0
Reply 7, posted (3 years 1 month 1 week 3 days 12 hours ago) and read 19375 times:

Hi ycp81,

Thanks for the trip report! I've been interested to see what the service on the Jetstar's new AKL-SIN route is like so it was great to see your insight on it!

Quoting ycp81 (Thread starter):
pre-purchased amenity kits (or comfort kits as Jetstar calls them) were handed out. I hand purchased one for the flight up. The kit came in a red wrapper and consists of a blanket and a pouch.
Quoting ycp81 (Thread starter):
Following that, crew came down the aisle selling the portable inflight entertainment sets. Interestingly, only credit cards are accepted and no cash transactions allowed.

The amenity kits look to be great value for the price!

Thanks  

aerocabin


User currently offlineycp81 From Singapore, joined Jun 2006, 427 posts, RR: 0
Reply 8, posted (3 years 1 month 1 week 3 days 10 hours ago) and read 19218 times:

Auckland and Rotorua scenes

http://a7.sphotos.ak.fbcdn.net/hphotos-ak-snc6/282128_10150280304584017_556614016_7877368_6373005_n.jpg

http://a3.sphotos.ak.fbcdn.net/hphotos-ak-ash4/263277_10150280308134017_556614016_7877394_3459350_n.jpg

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http://a1.sphotos.ak.fbcdn.net/hphotos-ak-snc6/282173_10150281069429017_556614016_7886644_3325480_n.jpg

http://a8.sphotos.ak.fbcdn.net/hphotos-ak-snc6/267303_10150281069864017_556614016_7886655_7585545_n.jpg

http://a7.sphotos.ak.fbcdn.net/hphotos-ak-snc6/263253_10150281070504017_556614016_7886672_1270407_n.jpg

http://a3.sphotos.ak.fbcdn.net/hphotos-ak-snc6/223603_10150281101579017_556614016_7886941_3580511_n.jpg


And NZ food!

http://a6.sphotos.ak.fbcdn.net/hphotos-ak-snc6/285526_10150280304684017_556614016_7877370_5147427_n.jpg

http://a4.sphotos.ak.fbcdn.net/hphotos-ak-snc6/285123_10150280304734017_556614016_7877371_4596390_n.jpg

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http://a1.sphotos.ak.fbcdn.net/hphotos-ak-snc6/284201_10150281100774017_556614016_7886914_8161388_n.jpg




My past and future travels - http://www.ba97.com/ba97/calendar/report.asp?handle=ycp81
User currently offlineycp81 From Singapore, joined Jun 2006, 427 posts, RR: 0
Reply 9, posted (3 years 1 month 1 week 3 days 8 hours ago) and read 19062 times:

After a short but relaxing stay in NZ for 4 nights, it was time to return home from the weekend break. The flight back is scheduled to depart at 1125hrs and we reached the airport 2hrs prior to departure.

Jetstar's check-in counters in the International terminal was located near the far end, just a few counters beside SQ's which also had a flight back to SIN 1hr after us. Already at 2hrs before departure, the check-in queue for Jetstar was already very long and snaked for a few loops. Only 4 counters were opened to process the passengers, including 1 for Business Class.
http://farm7.static.flickr.com/6203/6034840169_35a580dc22_b.jpg

By contrast, SQ had 8 counters at the far end opened for check-in with barely a trickle of passengers. Most of the time, their queue was empty with the check-in agents chatting among themselves. Has SQ's business so greatly affected by Jetstar's entry into the NZ market?
http://farm7.static.flickr.com/6185/6034840255_d24814880b_b.jpg

We waited for nearly an hour before reaching the front of the snaking queue!! And there was still a long queue stretching almost till the terminal entrance 1hr before departure!!
http://farm7.static.flickr.com/6072/6034840343_b006b97c56_b.jpg

I asked the check-in agent how the load for the flight was and she said that it was almost fully booked today! Apparently there were a lot of transit passengers connecting to Jetstar Asia and Qantas flights out of SIN. Transit passengers were also given an information card detailing how to transfer in Changi. Just as we were checking in, a fifth counter was opened to handle the large number of passengers. Guess they realised they would not be able to close the flight in time with still so many pax yet to be checked in.

After check-in was done, we went through immigration and security and it was again a very long wait. The security screening line was very long and the wait was almost 30min! When through all these, it was already 25min left to departure. I wondered how we would depart on time since check-in was still not completed yet. True enough, our departure time was pushed back to 1145hrs on the departure screen.

My boarding pass. Upon boarding, Jetstar would always return the bigger portion as it states the services purchased.
http://farm7.static.flickr.com/6130/6034840677_7f85a27731_b.jpg

Auckland airport departure hall.
http://farm7.static.flickr.com/6184/6035392012_d5d6317036_b.jpg

Flight display monitor. Best thing was shortly after this photo was taken, the display showed "Gate Closed", causing a panic with passengers who has just cleared security.
http://farm7.static.flickr.com/6087/6035392168_245fe7b394_b.jpg

Air New Zealand B744, a rarity nowadays.
http://farm7.static.flickr.com/6124/6034840645_729a91e628_b.jpg

VH-EBE which would fly me back to SIN.
http://farm7.static.flickr.com/6130/6035392098_c08128b32c_b.jpg


09 August 2011
Jetstar Asia (Operated by Jetstar)
3K 402
Auckland (AKL) - Singapore (SIN)
A330-200
VH-EBE
Economy Class


Boarding the plane. This time, we do have a push-back truck. Again, a crew member was at the entrance of the aerobridge welcoming passengers.
http://farm7.static.flickr.com/6086/6035392404_e4fa3cac0c_b.jpg

Boarding in process. We had to wait for the rest of the other passengers to board due to the slow check-in procedure. Jetstar should opened 1 or 2 more counters. 4 counters are definitely not enough for the heavy load today!
http://farm7.static.flickr.com/6194/6035392470_3c6d5b8f6e_b.jpg

We eventually pushed back 30min later than scheduled. Flight time was estimated to be a long 10hrs40min due to strong headwinds. 2 of the crew members serving the aft section of the plane where I was seated was also on my flight up! This was their second trip to Auckland within 6 days! Real packed roster they have! On this flight, apparently the video system broke down as nothing was shown on the screens, including the safety demo. On the way up, the QF-ish safety demo was shown the the screens together with the crew performing the demo manually, just like on QF. No movies/films and flight map was shown throughout the flight too.

Pushback and safety demo.
http://www.youtube.com/watch?v=YdH_JcYaGXU


Starting our taxi to Rwy23L. QF A330 and SQ 773ER at the gates.
http://farm7.static.flickr.com/6137/6034840889_8812c9d02e_b.jpg

Qantas B738 in a special livery.
http://farm7.static.flickr.com/6142/6035392600_49b4cc43c3_b.jpg

Thai B772ER. Also saw a MH B772ER and a CX A340 during taxi.
http://farm7.static.flickr.com/6189/6035392676_70406ee310_b.jpg

Taxi to Rwy23L.
http://www.youtube.com/watch?v=olL4ZSgHdVo


Takeoff!
http://www.youtube.com/watch?v=BNbVJrhOv28


We took off towards the sea and quickly entered the clouds. Nothing much could be seen except the clouds and the Tasman sea.

Flying over a rainbow!
http://farm7.static.flickr.com/6138/6035392730_ab2d26b0a6_b.jpg

My inflight entertainment, ipad2 with Glee episodes. Note the generous recline of the seats.


Same service procedures again. Amenity kits, portable IFE sets and then meal service. Crew again were friendly.
http://farm7.static.flickr.com/6146/6035392876_d93ca5950a_b.jpg

3 choices again. Lamb, chicken or vegetarian noodles dish. I had the lamb stew with pumpkin mash and vegetables. Again portion was very big and taste was good.
http://farm7.static.flickr.com/6123/6035392954_759da99939_b.jpg

The other choice was Stir-fried chicken with fried rice and vegetables. The rice was kinda tasteless but chicken were delicious. Huge portion too.
http://farm7.static.flickr.com/6146/6035393020_d3c1fbb2ac_b.jpg

Again orange juice and hot chocolate for drinks. I just luv Jetstar's hot chocolate!


After lunch, nothing much else to do. So on the way to the lav, I took some shots. Here is how Jetstar "conceals" its crew rest seats, away from the prying eyes of passengers.


A lavatory shot again. Lavs were kept clean throughout the flight. I observed that crew will regularly clean the lavs (at least 4-5 times on the 10hrs flight). One of the cabin crew was even wiping the mirrors clean!


Water dispenser with disposable cups. 2 of these in the middle of the cabin, so nobody will go thirsty on the long flight. As usual, one can also go to the galley and request the crew to fill up any bottle with drinking water. No extra charges apply, haha.


The mid-cabin view. It was definitely a very full flight!
http://farm7.static.flickr.com/6189/6035393584_77ab3d8a07_b.jpg

Over the Australian desert.
http://farm7.static.flickr.com/6137/6035393282_481ab1371b_b.jpg

Another window view.


Leaving the Australian coast.
http://farm7.static.flickr.com/6076/6034841893_df2880fbba_b.jpg

The crew also conducted a round of snacks/drinks service (for purchase of course) mid-flight. About 1.5hrs before landing, a light meal was served. 2 choices offered again.

I had the Butter chicken with rice. Nice and filling.
http://farm7.static.flickr.com/6206/6034842127_1119db657a_b.jpg

The other choice was the Vegetarian Tortellini. Also quite tasty.
http://farm7.static.flickr.com/6072/6035393730_f0f7a084ea_b.jpg

Can't resist a final cup of hot chocolate before landing.


Descending into Singapore. Speedbrakes up.
http://farm7.static.flickr.com/6209/6035393832_553ec43ec8_b.jpg

Overflying Riau islands during sunset.
http://farm7.static.flickr.com/6129/6035393884_05227f101a_b.jpg

Final approach over the busy harbour.
http://farm7.static.flickr.com/6195/6035393922_b769ed8d7a_b.jpg

Landing in Changi Rwy02L. Touchdown was not as smooth as the previous flight but still one of the better landings.
http://www.youtube.com/watch?v=2JfDLPMhcOc

We eventually landed about 30min late. Well, the cabin crew did apologised for the delay. During the taxi to the gate, some interesting planes were spotted. An Air Niugini B763.
http://farm7.static.flickr.com/6144/6035393992_5b29ced160_b.jpg

China Airlines B738.
http://farm7.static.flickr.com/6131/6034842533_cd8cb2db28_b.jpg

Last look at the comfortable seats during disembarkation.


Other then the usual thanks by the rest of the cabin crew during the disembarkation process, a crew member was also at the end of the aerobridge leading into the arrival hall bidding passengers farewell. What a nice gesture! Changi's Terminal 1 is really Jetstar-ised.
http://farm7.static.flickr.com/6196/6035394198_c4fdb02ea8_b.jpg

Again a nice flight with Jetstar long-haul. Would I fly them again? Certainly if their prices remain much lower than the competition. I am definitely awaiting the new long-haul routes that Jetstar will be announcing by the end of the month. Hope you readers will now have an idea of the Jetstar long-haul product. Probably it might entice some of you to try flying budget for long-haul?

Your comments are very much welcomed!

My previous reports:
Budget Weekend Trips To Phuket & KL (by ycp81 Jul 19 2011 in Trip Reports)
Budget Vs Business To Boracay (TR, 5J, 2P, SQ) (by ycp81 May 6 2011 in Trip Reports)
Bonjour Paris On SQ A380 (by ycp81 Feb 14 2011 in Trip Reports)
To The Cape With SQ (Pics And Vids) (by ycp81 Jan 29 2011 in Trip Reports)
Another Short Hop To KL On Firefly And Air Asia (by ycp81 Nov 27 2010 in Trip Reports)
TG Vs SQ To Incheon (Lots Of Pics And Vids) (by ycp81 Nov 8 2010 in Trip Reports)
Lazing In Lombok By Silkair (by ycp81 Aug 12 2010 in Trip Reports)
A Mix Of Both Worlds (Budget Vs 5-Stars To KCH) (by ycp81 Jul 3 2010 in Trip Reports)
Tigering To Vietnam (and VN Domestic) With Videos (by ycp81 May 23 2010 in Trip Reports)
Flying With Malaysian Hospitality To Tokyo (by ycp81 Apr 17 2010 in Trip Reports)
Silkair To Siem Reap : A Wonderful Way To Fly! (by Ycp81 Feb 1 2010 in Trip Reports)
36hrs In KL By Firefly And Air Asia (by Ycp81 Oct 30 2009 in Trip Reports)
Invasion Of The LCCs (Penang On Tiger And Jetstar) (by Ycp81 Aug 31 2009 in Trip Reports)
10 Flights On 6 Airlines In 11 Days! (by Ycp81 Aug 25 2009 in Trip Reports)
Cathay Way To Taipei (by Ycp81 Aug 25 2009 in Trip Reports)
SIN-DPS-SIN On Lionair And SQ (by Ycp81 Aug 25 2009 in Trip Reports)
SIN-SYD-MEL-SYD-SIN On SQ & QF (by Ycp81 Aug 25 2009 in Trip Reports)
SIN-SGN-SIN On SQ In 2008 (by Ycp81 Aug 25 2009 in Trip Reports)
Missing Swiss In SIN (by Ycp81 Aug 25 2009 in Trip Reports)
('07 Memories) SIN-KBV-DMK,BKK-SIN On TR, DD & FD (by Ycp81 Aug 25 2009 in Trip Reports)

[Edited 2011-08-12 08:21:34]


My past and future travels - http://www.ba97.com/ba97/calendar/report.asp?handle=ycp81
User currently onlinemal787 From Australia, joined Jul 2007, 694 posts, RR: 0
Reply 10, posted (3 years 1 month 1 week 3 days 2 hours ago) and read 18690 times:
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Quoting ycp81 (Reply 9):
No movies/films and flight map was shown throughout the flight too.

Shame there was no moving map , i love to be able to see where I am on a long flight like this. But the return loks as good as the inbound service. might not entice me to fly them though as we only get the 320 out of Darwin to SIN . But all up a nice read well don

mal787



Flying cant get enough of it
User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 15
Reply 11, posted (3 years 1 month 1 week 2 days 23 hours ago) and read 18554 times:

Hi

Nice trip report, thanks for sharing it with us. Jetstar sure seems to be a decent carrier for longhaul.
Also liked viewing the pics during your NZ stay.


Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlineRvXKaz From Singapore, joined Apr 2011, 195 posts, RR: 3
Reply 12, posted (3 years 1 month 6 days 19 hours ago) and read 17670 times:

Hi ycp81,

Thanks so much for your insight and review of JQ's longhaul product! I had been most curious about the longhaul flights out of SIN myself and your TR has really enlightened me on their service and product offerings! Glad to see that you're satisfied with JQ and had a nice weekend getaway in NZ (only possible these days thanks to JQ)!

Quoting ycp81 (Thread starter):
short trip to New Zealand over the National Day holidays. Our fares came up to S$600 per person return, inclusive of 20kg baggage allowance, 2 meals inclusive of drinks each way and amenity kit on the way up.

Wow, its really a steal, especially considering you had utilised a national holiday! I didn't know you can book meals for your flights in advance!

Quoting ycp81 (Thread starter):
There were codes on the boarding pass denoting the "extras" bought.

Most interesting.

Quoting ycp81 (Thread starter):
Crew were also actively helping passengers to stow their hand-luggage in overhead compartments. A good start to the long-haul budget flight I must say.

Yes indeed! I have observed some cabin crew on full-service carriers who merely give mental support by looking at passengers stowing hand-luggages, so its really a nice touch from the JQ crew.

Quoting ycp81 (Thread starter):
For S$9, you get a blanket and a pouch that contains a pair of socks, inflatable pillow, ear plugs, eye-shades and a toothbrush set. All for yours to keep!

Wow, its certainly great value!

Quoting ycp81 (Thread starter):
Other than the portable IFE sets, short features, a movie and flight map were also shown on the overhead TV monitors. T

I am surprised they have TV monitors and that they screen the flight map as well, again a nice touch!

Quoting ycp81 (Thread starter):
However you would need to use you own earphones or purchase one fomr the crew.

How much is an earphone, just curious.

Quoting ycp81 (Thread starter):
However if one requires drinking water, there are 2 water fountains in the middle of the cabin with disposable cups.

A nice touch onboard a budget airline.

Quoting ycp81 (Thread starter):
as I had pre-purchased my meals, I was offered a choice of 3 meals

Wonderful that theres 3 choices.

Quoting ycp81 (Thread starter):
My friend had the sweet n sour chicken with fried rice. I tried some, not bad!

The meal presentations look good indeed!

Quoting ycp81 (Thread starter):
However when I asked the crew, he was apologetic that there were no dessert with the meals now but they did offer it previously.

Its a pity they made away with the desserts but it would have been a nice touch.

Quoting ycp81 (Thread starter):
I achieved about 4hrs of sleep, waking up when we were nearing Brisbane.

I am most surprised they flew over Brisbane, I thought they would fly a more southernly route over New South Wales to Auckland!

Quoting ycp81 (Thread starter):
Lavatory design is also very modern with hollywood-style lightings on the mirrors.

I love those lightings very much. Most surprised that budget airlines like JQ would offer these in their lavatories.

Thanks for the nice pictures of Auckland. It seems like you had done alot of stuff and a wonderful 5 days over there! The food looks lip-smacking as well!

Quoting ycp81 (Thread starter):
This was their second trip to Auckland within 6 days!

Wow, I'm curious how long they spend in Auckland each trip!

Quoting ycp81 (Thread starter):
On this flight, apparently the video system broke down as nothing was shown on the screens, including the safety demo.

Sorry to hear that the video system went down. Its really nice that they offered it in the first place though. Glad to see that you had your Ipad2 for entertainment!

Quoting ycp81 (Thread starter):
I just luv Jetstar's hot chocolate!

Yes, it looks like a nice huge cup indeed! Very nice comfort food onboard!

Quoting ycp81 (Thread starter):
Here is how Jetstar "conceals" its crew rest seats, away from the prying eyes of passengers.

haha! Apparently they did learnt from the SQ mini-fiasco over the crew rests on their AKL flights.

Quoting ycp81 (Thread starter):
Water dispenser with disposable cups.

Thanks for the photo of the water dispenser! I was hoping you'd taken a photo and I am really glad to see how they look like.

Once again, thank you for this really interesting insight into Jetstar's longhaul operations and I am quite pleased to see that their meal offerings are quite adequate and presentable! Glad to hear that you've had a good trip down to NZ on JQ and keep those wonderful TRs coming!

Cheers
RvXKaz



They say that I'm a dreamer. But I'd only Dreamt Skyward.
User currently offlineycp81 From Singapore, joined Jun 2006, 427 posts, RR: 0
Reply 13, posted (3 years 1 month 6 days 10 hours ago) and read 17370 times:

Quoting RvXKaz (Reply 12):
Wow, its certainly great value!

Yes! And don't the pouch look suspiciously similar to the old SQ Bvlgari F amenity kit?

Quoting RvXKaz (Reply 12):
How much is an earphone, just curious.

A$3 for earphones. Or you can use your own, but need a 2-pin adapter.

Quoting RvXKaz (Reply 12):
The meal presentations look good indeed!

Yep! In fact, it was one of the better main courses I ever had on a plane in economy.

Quoting RvXKaz (Reply 12):
I am most surprised they flew over Brisbane, I thought they would fly a more southernly route over New South Wales to Auckland!

I guess it depends on the winds. The tailwinds were very strong and we were averaging more than 1000km/h on the A330!

Quoting RvXKaz (Reply 12):
Wow, I'm curious how long they spend in Auckland each trip!

Only 24hrs. They would fly back on the next departing flight.

Quoting RvXKaz (Reply 12):
haha! Apparently they did learnt from the SQ mini-fiasco over the crew rests on their AKL flights.

Haha, JQ already had the curtains long before SQ started their 'exposed' crew rest seats flights to AKL.

Quoting RvXKaz (Reply 12):
Once again, thank you for this really interesting insight into Jetstar's longhaul operations and I am quite pleased to see that their meal offerings are quite adequate and presentable! Glad to hear that you've had a good trip down to NZ on JQ and keep those wonderful TRs coming!

Thanks! Another TR coming soon as I would be flying 3K and FD to/from BKK in the next few days!



My past and future travels - http://www.ba97.com/ba97/calendar/report.asp?handle=ycp81
User currently offlineSingapore 777 From Australia, joined May 1999, 1015 posts, RR: 3
Reply 14, posted (3 years 1 month 6 days 10 hours ago) and read 17353 times:

Quoting RvXKaz (Reply 12):

haha! Apparently they did learnt from the SQ mini-fiasco over the crew rests on their AKL flights.

These crew rest curtains were a carry-over from the days when the aircraft operated under QF CityFlyer. Although these two aircraft were never operated by QF since they went straight to JQ, they presumably kept the same configuration as their older siblings and hence, the reason why the curtains are still there. I believe all of the QF A332 and A333 (and I've seen these on B767s as well) have a curtain that blocks off two rows of pair seats by the window right at the back.


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6808 posts, RR: 77
Reply 15, posted (3 years 1 month 6 days 6 hours ago) and read 17144 times:

Nice report about Jetstar's long-haul product! You also added many good pictures.

Quoting ycp81 (Thread starter):
I swear the seats are more comfy than SQ's new economy seats, but without the techno stuffs. (Picture taken later inflight)

SQ's new seats are quite hard IMO.

Quoting ycp81 (Thread starter):
However as I had pre-purchased my meals, I was offered a choice of 3 meals. Beef with potatoes, sweet n sour chicken with fried rice or a vegetarian pasta.

Most of the meals look really good, but I think portions could be larger. How much did they charge for a meal?


PH



Nothing's worse than flying the same reg twice!
User currently offlineycp81 From Singapore, joined Jun 2006, 427 posts, RR: 0
Reply 16, posted (3 years 1 month 5 days 18 hours ago) and read 16835 times:

Quoting PlaneHunter (Reply 15):
SQ's new seats are quite hard IMO.

Very hard with poor design for seating comfort. The seat pitch may be slightly more but the inability to stretch your legs under the seat in front makes for a very uncomfortable ride.

Quoting PlaneHunter (Reply 15):
Most of the meals look really good, but I think portions could be larger. How much did they charge for a meal?

I had pre-ordered the meals when booking. For S$35 each way, u will have 2 meals + a hot and a cold drink with each meal. It will be much more expensive if the meals are bought onboard (A$15 = S$20 for a main meal excluding drinks).



My past and future travels - http://www.ba97.com/ba97/calendar/report.asp?handle=ycp81
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