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Taking The "scenic Route" To Amsterdam! BLL To AMS  
User currently offlinedkdaviator From Denmark, joined Jun 2009, 91 posts, RR: 0
Posted (3 years 3 months 3 weeks 6 days 16 hours ago) and read 6702 times:

Hello everyone,

After having read so many nice and interesting trip reports on this forum, I thought it might be time to contribute one of my own. My first report is for a relatively short intra-European journey, from BLL to AMS on KLM. However, there were a few interesting twists involved (or at least unexpected circumstances), so I thought it might be worth writing up, and also a good "starter" trip report. So please bear with me as I attempt to get into the swing of it.  

Background:


For both business and personal reasons I needed to travel from Denmark to North America in July. I found a reasonably priced routing through Amsterdam (with Delta Airlines). It was possible through code share arrangements to book and purchase the entire trip on a single itinerary - online at the Delta website. As seems to often happen though, it was much more economical to book the Denmark to/from Amsterdam flights separately from the Amsterdam to/from North America flights. For some reason, purchasing those segments (BLL to/from AMS) separately results in a better price for the overall journey, so that's the way the reservations were made. This report only covers the first part of the journey (BLL to AMS on KLM).



Getting to the Airport
(the taxi experience!):

For being the main regional airport on Jutland, and the second largest (or busiest) in the country, it is kind of surprising there are not better public transportation facilities at BLL. There is no train connection, so if you are not driving yourself to the airport, or being dropped off by someone, the only options are to take a taxi, or a really, really, really slow bus that literally stops in every little city and tiny village along the way. I think there are a few cities that do have an "airport express" bus service. However, frustratingly, I am not located in one of them.  

Normally I would get a friend or colleague to drop me at the airport, as the taxis can be a little pricey, and, as described above, the bus service just is not a realistic option. However, being the summer season, many people are on holiday and not available, so I decided to go with the taxi option this time. The day before departure I made arrangements for a taxi service to take me to the airport the following day.

The taxi service to the airport is a little strange here in that when booking a taxi, the company does not ask you when you would like to be picked up, or even when you would like to arrive at the airport. Instead they ask you for your departing flight number - and that's all. Then, based solely on that, they assign a specific time they will pick you up, and then literally "that is that!". It is not at all flexible, and kind of crazy that the customer does not have more say, but they are really rigid about it. I've tried a few times in the past to specify a desired arrival time at the airport, but they always revert back to basing it on your flight number. It's like "the taxi company knows best!". (Clearly, this city could use a competing taxi service. Or even better still would be a train connection to the airport!)

Generally, the taxi company aims to get you to the airport approximately one hour before departure. For many people the "one hour in advance" policy probably works fine. But in my experience there is much variation between different taxi drivers and how quickly they actually get you to the airport, and sometimes they stop to pick up other passengers along the way. If you add to that the potential crowding at security check points at the airport, to aim for only one hour ahead of the scheduled departure time is cutting it a little close for me. Plus, I like to have some extra time at the airport. It's nice to have a look around and check out the activities on the ramp. Plus, sometimes I also have lounge access, so I prefer to arrive earlier, with more of a safety margin for time. Also, this makes the taxi ride much less stressful in those cases when there is a lot of traffic on the road, or for some other reason things run slower than expected.

My flight from BLL to AMS was on KLM (KL 1344), scheduled for departure at 11:55. However, in order to get my desired extra time at the airport, when I made the arrangements for the taxi, I specified a different flight number with an earlier departure time, in order to be taken to the airport earlier. Even though it wasn't the actual flight I was scheduled to take, it would provide the desired extra time cushion, and was the easiest way to deal with the taxi company. This all seemed to work out well when I made the arrangements, and the taxi arrived to pick me up at the expected time.

The journey to the airport usually takes approximately 45 - 55 minutes, depending on traffic. Everything started ok, however, the driver soon took a strange turn, which I thought must have been done in order to pick up additional passengers. As it turned out though, it was apparently just done in order to take his "favourite" route to get to the airport (versus the fastest way, which is on the motorway). Normally I would not be too bothered, but when heading to the airport taxi drivers really should prioritize the timing. But since the taxi fare is set in advance, and I knew I had some padding on the timing, I wasn't all that worried about a few extra kilometers/minutes.

After one of the slowest and most circuitous taxi rides I have ever experienced, we finally arrived at the airport. To be fair to the taxi driver, it was raining pretty hard the whole trip. In Denmark it often rains on the way to the airport, but this time it was much harder and much more steady than usual. So the rain might explain some of the slowness of the taxi ride, but none of the circuitousness. Still though, I arrived at the airport more than 2 hours in advance, which is reasonably and comfortably ahead of time.



At the airport (BLL):


After paying and thanking my taxi driver, I entered the airport and approached a self checkin kiosk since I wanted to print an airport style boarding pass to replace the one I had printed myself when I did the online checkin the night before. For some reason though, the kiosk was completely uncooperative. I tried specifying my itinerary number, my frequent flyer number, and even a scan of my passport, but the kiosk just wasn't having any of it. I figured it must just be a technical glitch, and proceeded to the baggage drop line, hoping that as I dropped off my bag they could sort things out and manage to print a boarding pass for me.

http://i1133.photobucket.com/albums/m599/dkdave1/Amtdm-via-Frkft-07-2011/IMG_0025.jpg


The multi airline self service kiosks at BLL.


http://i1133.photobucket.com/albums/m599/dkdave1/Amtdm-via-Frkft-07-2011/IMG_0023.jpg

People queueing up to drop off bags.


There were three parties ahead of me as I entered the baggage drop queue. Two were handled quickly, and then the passengers went on their way. The third took a while to be processed, but finally it was my turn. As I approached the desk I handed the lady my itinerary and passport. She quickly informed me that the KLM flight to AMS had been cancelled. What!?! Doh!! She explained that due to weather related reasons in Amsterdam (apparently they were having even more rain than Denmark) that the outbound flight to Denmark had been unable to depart, so the corresponding return flight, which was my flight, had been cancelled. I was directed to the airport rebooking office. Horror of all horrors!

http://i1133.photobucket.com/albums/m599/dkdave1/Amtdm-via-Frkft-07-2011/IMG_0465.jpg

The rebooking office at BLL.


I quickly walked to the rebooking handling office. There were a few parties ahead of me. As I walked in I noticed a "take a number" machine, so I did. Apparently some of the others in front of me had not noticed it, and had not taken numbers. This later caused great confusion, but in the end it was all resolved in a civilized way.

There were two agents helping passengers with the rebooking process. They were nice enough, but as it turned out, only one was able to handle "all airlines", including KLM. It seemed that the other was able to handle "all airlines except KLM". This really slowed things down, at least for the KLM passengers, and was annoying since they all had to be done by a single agent. I waited in the "all airlines including KLM" queue, which, of course, moved much slower than the other.

Finally, I was next in line. The person in front of me that was talking with the agent had apparently also been originally booked on the cancelled KLM flight. I overheard their exchange as:

    passenger: "I was on the KLM Amsterdam flight that was cancelled and need to get rebooked."

    rebooking agent: "Certainly sir, I think we can put you on the afternoon flight to Amsterdam. Let me check. Yes sir, it looks like we have one remaining seat available on that flight."

    passenger: "Ok, I'll take it!"

    myself (grumbled in a low voice only I could hear): "Doh!!"


As the agent processed the rebooking for the passenger in front of me and printed the new travel documents, I tried to remember if there was also an evening Amsterdam flight from BLL. I was pretty sure that there was, and hoped that it would still have at least one available seat left. It was looking like getting to Amsterdam, which normally doesn't take that long from Denmark, was going to consume the better part of the day.

When it was my turn I approached the lady and explained that I was also booked on the Amsterdam flight that had been cancelled. Realizing that she had just handed out a boarding pass for the last available seat on the afternoon Amsterdam flight, a grim expression came over her face.

However, in the next moment it was as if she had a "light bulb" mental experience, and proceeded to enthusiastically bang away on her keyboard for a couple of minutes. I wasn't sure what idea had come over her, and just let her run with it as she frantically typed away on her keyboard. I began to prepare myself to wait it out for the evening flight that I hoped was scheduled to run on that day. When the results of the rebooking agent's flurry of keyboard activity returned, her expression eased a little. We had the following brief conversation:

    rebooking agent: "Are you traveling alone?"

    myself: "Yes, I am"

    rebooking agent: "If you can move quickly, there is a way I can get you to Amsterdam by going through Frankfurt. It will be with Lufthansa. The flight to Frankfurt will be leaving very soon. Would you like to be rebooked on that route?"

    myself: "Will there be enough time for my (checked) bag to make it?"

    rebooking agent: "I believe so, if you can move quickly to the Lufthansa checkin area."

    myself: "Yes, please do the rebooking."


The agent proceeded to rebook me and issued new boarding passes. She directed me to the Lufthansa checkin area, and urged me to proceed there immediately. I did so, and dropped off my bag at the Lufthansa bag check desk.

Next I proceeded upstairs to the departure area.

http://i1133.photobucket.com/albums/m599/dkdave1/Amtdm-via-Frkft-07-2011/IMG_0028.jpg

A bit of Lego inspired artwork hanging in the checkin hall at BLL. I wonder how many pieces that took?

http://i1133.photobucket.com/albums/m599/dkdave1/Amtdm-via-Frkft-07-2011/IMG_0034.jpg

The way up to Departures.


Fortunately there were not many passengers at the security check point at that time, and I was able to pass through in just a few minutes. I had planned to visit the lounge before my original (now cancelled) flight. For a moment I thought maybe I could still do so, if only just for a few minutes. It was tempting, however upon glancing at my watch I could see that there just wasn't enough time now, after having been rebooked on the Frankfurt flight, and that I really needed to proceed to the departure gate. Oh well, maybe next time.

http://i1133.photobucket.com/albums/m599/dkdave1/Amtdm-via-Frkft-07-2011/IMG_0470.jpg

A restaurant and dining area in the Departures area, and on the upper level can be seen part of the lounge that I didn't have enough time to visit.


I checked the flight information display system which informed me I should proceed to gate 11, where the my flight to Frankfurt would soon start boarding. Interestingly, it also showed the status of my previously cancelled flight to Amsterdam as "Departed". Hmmm, did I miss something, or what?!?       

http://i1133.photobucket.com/albums/m599/dkdave1/Amtdm-via-Frkft-07-2011/IMG_0466.jpg

The friendly (but confused and confusing) FIDS.


On the way to the gate I noticed a scale, and was curious so I took a quick measurement of my carryon.

http://i1133.photobucket.com/albums/m599/dkdave1/Amtdm-via-Frkft-07-2011/IMG_0471.jpg

The weight of my carryon - looks like a light load for today.


When I arrived at gate 11 and waited for boarding to begin for my flight to Frankfurt, I remembered that earlier, as the agent had processed my rebooking, something had felt a bit oddly familiar, a bit funny even, about the whole process. It was kind of like a "deja vu" moment, but I wasn't sure at the time exactly why.

Then it hit me. I had just been rebooked onto a flight to Frankfurt in order to get to Amsterdam. Ironically, this flight was the exact same one I had specified to the local taxi company when making arrangements the day before, in order to arrive at the airport early, as I prefer. Unwittingly I had specified to the taxi company the flight I would actually be taking. It was both ironic and kind of funny all at the same time. At any rate, the "extra time" I had managed to schedule certainly did come in handy in this case, as it was the only reason I was now in a position to get onto the flight to Frankfurt, rather than wait for an afternoon or even later KLM flight.

Next, the sound of the boarding process getting started drew my attention back to the present moment. I waited in line for my turn to board.



Lufthansa: LH 837
Date: 14 July
Scheduled Departure: 10:50
Scheduled Arrival: 12:15
Seat: 21C (economy)


I entered the jetway and then walked down to the awaiting 737-500, which was the "Krefeld" (D-ABIC).

http://i1133.photobucket.com/albums/m599/dkdave1/Amtdm-via-Frkft-07-2011/IMG_0472.jpg

http://i1133.photobucket.com/albums/m599/dkdave1/Amtdm-via-Frkft-07-2011/IMG_0475.jpg

Our ride to FRA.


http://i1133.photobucket.com/albums/m599/dkdave1/Amtdm-via-Frkft-07-2011/IMG_0476.jpg

Walking down to board D-ABIC.


As I boarded I was politely greeted by a flight attendant, and then made my way to seat 21C, in the very last row. I stowed my carry on bag (there was plenty of space in the overhead bin) and sat down, still feeling a little rushed after the cancellation and frantic rebooking, but also feeling happy to be on the flight, and happy that I would soon be making progress (though indirectly) towards Amsterdam. Also, having not been to FRA for a while (and having read the interesting accounts of the a.net meetup there recently) I thought this would be a nice chance to check it out again, if only briefly.

The load on this flight was about 80% in Y, and about 40% in J (the loads were probably helped a little by the cancellation of the KLM flight, and maybe some other cancellations as well). The passengers quickly settled in, the door was closed, and we were soon on our way to Frankfurt. As I expected, given the persistent rain on the ground, we flew through and then on top of cloud cover the whole way to Frankfurt. This, along with the fact that I did not have a window seat, meant there wasn't much chance for capturing interesting images from the air.

This was my first flight on Lufthansa for quite some time, and I didn't really know what to expect. My first impression was that the aircraft was in pretty good shape. I believe D-ABIC was delivered in Dec. of 1990. I'm not sure when the last refurbishment might have been, but the interior seemed to be in pretty good condition.

http://i1133.photobucket.com/albums/m599/dkdave1/Amtdm-via-Frkft-07-2011/IMG_0477.jpg

The view from 21C.


There were three flight attendants on the flight, one male and two female. As they were released to start service, I continued to be impressed with Lufthansa. On this relatively short route they had a food offering, which consisted of a ham roll, kind of like a sandwich. It was fresh and tasted quite good. It was also very welcome since I had originally planned to stop by the lounge in BLL and sample their cuisine for a brunch/lunch, but did not have time for that after the rebooking. And, even though I was among the last to be served, being seated in the very last row, I was also able to enjoy a couple of beers (Warsteiner in this case). What efficient cabin service! Unfortunately I did not manage to get a picture of the ham roll before I had finished it - I'll have to blame that on not thinking straight due to the hunger.      


http://i1133.photobucket.com/albums/m599/dkdave1/Amtdm-via-Frkft-07-2011/IMG_0478.jpg

Warsteiner number 1, just after finishing the ham roll.


My inflight entertainment largely consisted of reading. First was the book I had brought along, followed by a look through the Lufthansa onboard "Magazin". Among the articles I read was one discussing the 747-8i, and how Lufthansa really looks forward to receiving it, and how it will be a strategically important acquisition for them. It described how they anticipate the demand in some markets will fit very nicely with the size of the 747-8i. It was an interesting read and provided a little insight for those who are curious about the thinking that goes into aircraft acquisition decisions.

Conveniently, just as Warsteiner number 2 was being finished, we began our descent into the Frankfurt area. The flight attendants came through the cabin to collect remaining service items and check the cabin for landing. Soon we were on the ground, and taxied our way over to the A Concourse. Again, the cloud cover did not allow any nice picture taking opportunities.

Fortunately my connecting flight would be leaving from the same concourse, from gate A19. Getting between the gates was not difficult, and was made even easier with the "people mover" platforms at FRA.

http://i1133.photobucket.com/albums/m599/dkdave1/Amtdm-via-Frkft-07-2011/IMG_0480.jpg

On one of the many "people movers", on the way to A19.


Along the brief journey I really appreciated the nice aircraft views afforded by the strategically placed windows - especially for some of the heavies that were hanging around that day.

http://i1133.photobucket.com/albums/m599/dkdave1/Amtdm-via-Frkft-07-2011/IMG_0481.jpg

http://i1133.photobucket.com/albums/m599/dkdave1/Amtdm-via-Frkft-07-2011/IMG_0483.jpg

Some of the heavies hanging around. It is nice to get such closeup views.


http://i1133.photobucket.com/albums/m599/dkdave1/Amtdm-via-Frkft-07-2011/IMG_0485.jpg

Well hello there!


As mentioned before, it had been quite a while since I was last at FRA, and as I was heading to A19 I have to admit I kind of wished I had more time there. As it turns out that wish would soon come true, just not exactly in the way I had hoped.

As I arrived at gate A19 it looked like most of the other passengers for this flight had found their way there too. Boarding soon began at the scheduled time. This was my first chance to experience Lufthansa's automatic gatekeeper/boarding pass checker, which worked great. Boarding was to be by bus, so once through the gatekeeper device, I made my way down and hopped on the bus, and we were soon off to find our ride to AMS. Fortunately, though the weather was not great, at least it was not raining at the moment, so there were no worries about getting wet.

http://i1133.photobucket.com/albums/m599/dkdave1/Amtdm-via-Frkft-07-2011/IMG_0486.jpg

Finally arriving at Gate A19.


http://i1133.photobucket.com/albums/m599/dkdave1/Amtdm-via-Frkft-07-2011/IMG_0487.jpg

The automatic gatekeeper devices.




Lufthansa: LH 992
Date: 14 July
Scheduled Departure: 13:10
Scheduled Arrival: 14:15
Seat: 15D (economy)


The bus pulled up to another great looking Lufthansa 737-500, which was to operate our flight to AMS. It was D-ABIL - the "Memmingen". It looked like today's travel was going to be "all 735 all the time".

http://i1133.photobucket.com/albums/m599/dkdave1/Amtdm-via-Frkft-07-2011/IMG_0489.jpg

Welcome, please come up stairs!


I boarded and was greeted by a smiling flight attendant, and then made my way to seat 15D. Just like her sister ship the Krefeld, from all appearances, D-ABIL (delivered in March of 1991) was in nice condition.

http://i1133.photobucket.com/albums/m599/dkdave1/Amtdm-via-Frkft-07-2011/IMG_0490.jpg

Nice way to stow the inflight magazine.


As the remaining passengers boarded, the flight attendants helped find empty places for their carryon bags. Soon everyone was on board, and the doors were closed. The load factor was about 35% in J, and 60% in Y.

Up until that point, everything seemed normal, like the usual beginning to a typical flight. Then the Captain made an announcement. Being that we were in Germany and this was a Lufthansa flight, he naturally made the announcement in German first. I knew that most likely an English version of the announcement would soon follow, so I did not pay too much attention to it at first. However, as the German version went on and on, it soon became apparent that it was something more than the standard "welcome on board" message. As I started to listen more closely, I quickly began hoping that I was somehow not understanding the German correctly.

The English version of the announcement soon followed, which confirmed that our flight was not off to a very good start. It seems the weather in Amsterdam, which was the reason I had been rebooked in the first place, was still not good. It was continuing to cause delays and cancellations. Though our flight had not been cancelled, it was definitely going to be delayed. The Captain explained that due to the weather at AMS, a ground hold program had been implemented. Our flight had been issued a "slot time" that would enable us to take off in just over an hour. Doh!! My wish for more time at FRA had come true, though this wasn't exactly what I had in mind.

The Captain continued to explain that, though our slot time was more than an hour away, sometimes earlier clearances are granted. He told us that it was good we were all on board with the doors closed, because that would technically enable him to get in touch with the ground hold program controllers (who are apparently at a centralized location in Brussels) and let them know we are loaded and ready to depart immediately. Then, if any earlier openings become available, they will call us and get us on our way sooner. The Captain said that in his experience, earlier clearances come through about 50% of the time, so there was at lesat a chance we could get on our way soon. I was just hoping that if any earlier slots became available the ground hold program overlords in Brussels would pick our flight for early departure.

As the ground hold delay had been announced, there was a little moaning and grumbling by some passengers, but most seemed to understand there wasn't much that could be done about the weather, and just dealt with it. The flight attendants were pretty helpful through the ordeal. As we waited on the ground, they started a water and juice service, which was a nice touch. At first I wondered if it might only be for business class passengers, but they served the entire cabin, which definitely was the right thing to do. They also handed out small chocolates, which were appreciated.

As we waited and waited, and then waited some more, most passengers just settled in to their normal flight mode routine - reading, sleeping, or whatever they would usually do during a flight. Though I kept hoping that an earlier clearance would come through, it never happened. We were not allowed to leave until the previously announced slot time, meaning that we had waited over an hour on the tarmac with the door closed and ready for departure - longer than the actual scheduled duration for our flight to AMS. Oh well, what can you do?

We were finally released from the ground hold and allowed to start our taxi to the runway at 14:25. Soon after we entered the runway and started the take off roll at 14:38. It was good to finally be on the way to AMS!

Soon after take off the cabin crew was released to start service. Though this flight was even shorter than the previous one, the cabin crew managed to do a complete service including both food and beverages. A "chicken wrap" was served along with a beverage of choice. In my case I opted for another Warsteiner.

http://i1133.photobucket.com/albums/m599/dkdave1/Amtdm-via-Frkft-07-2011/IMG_0491.jpg

http://i1133.photobucket.com/albums/m599/dkdave1/Amtdm-via-Frkft-07-2011/IMG_0493.jpg

A chicken wrap and a beer please!


Much like the previous flight, we flew through and then over cloud cover for the duration of this one. The closer to Amsterdam we got, the more turbulent it became. Then, as we started the descent into the Amsterdam area, things really got bumpy. Though it was windy and rainy and the plane was bouncing all over the place, when it came time for the landing, the pilot nailed it quite nicely. Nice job!

It was rainy on the ground at AMS, as expected. As we taxied to the gate I was just happy to finally be there. I was also happy that the next segment of my larger overall journey (to the US) was not scheduled to depart until the next day. The delay getting to AMS was an annoyance no doubt, but nothing too critical with respect to the overall itinerary.

After exiting the aircraft I made my way to the baggage claim area. I was really hoping my bag would make it to AMS, as otherwise it would complicate things significantly for the continuation of the trip. (I had a missing bag nightmare at AMS earlier in the year, and was really not wanting to repeat the experience). Fortunately it showed up on the designated luggage belt. As it came into view on the belt, I could see that interestingly, it had been labeled as "Hot". I have had bags labeled with the "Priority" designation before, but had not seen the "Hot" one. Interesting.

http://i1133.photobucket.com/albums/m599/dkdave1/Amtdm-via-Frkft-07-2011/IMG_0498.jpg

First time I have noticed a bag labeled this way.


Having collected my bag I proceeded to Schiphol Plaza, and bought a train ticket to the city. A passenger on the train ride into Amsterdam asked where I had arrived from. He was quite frustrated since he and his mother, both from Amsterdam, had gone to the airport early in the morning, trying to get onto a flight to Sweden, but had experienced one cancellation after another. They had given up and were now returning home.

When the train arrived at the Central Station, I walked to the Renaissance Hotel where I had a reservation. It is a relatively short distance, but in retrospect I should have probably taken a taxi as it was still raining and I got a little soaked on the way. When checking into the hotel, I was pleasantly surprised at being assigned an "Executive Level" room. This was welcome though completely unexpected. I could only reason that, after all the trials and tribulations of the day, maybe the travel gods had decided to smile on me for a moment.   At the checkin desk they also offered nice little towels, to help rain soaked guests that were checking in to dry off a bit, a nice touch.

http://i1133.photobucket.com/albums/m599/dkdave1/Amtdm-via-Frkft-07-2011/IMG_0495.jpg

http://i1133.photobucket.com/albums/m599/dkdave1/Amtdm-via-Frkft-07-2011/IMG_0496.jpg

http://i1133.photobucket.com/albums/m599/dkdave1/Amtdm-via-Frkft-07-2011/IMG_0497.jpg

Finally made it to the hotel - some views of the Club Level room.


After unpacking a bit, I figured that since I was on an "Executive Level" floor, and it did not appear the rain would be stopping anytime soon, I might as well make a visit to the Club Lounge, hoping there might be some nice food items on offer. As I walked up to the door of the lounge and tried to use my key, it didn't work. Doh!! (For some reason I seemed to be using that word a lot that day).

I walked down to the reception area and explained to the person working at the reception desk that my room key card wasn't letting me into the club room. He examined it, looked a little perplexed, and then proceeded to reprogram the card. He handed it back and stated emphatically: "it will work now".

As it turned out he was correct. I was able to enter the lounge and sample their food and drink offerings in the relaxed lounge atmosphere. It was just the right way to cap off the day's travel adventures.

http://i1133.photobucket.com/albums/m599/dkdave1/Amtdm-via-Frkft-07-2011/IMG_0499.jpg

One of the seating areas in the Club Lounge.


http://i1133.photobucket.com/albums/m599/dkdave1/Amtdm-via-Frkft-07-2011/IMG_0502.jpg

An Internet access station in the lounge.



Conclusions:


The weather was definitely the dominating factor on the day. It ensured that travel just wasn't going to be an easy thing. I kind of started to suspect that might be the case after seeing the unusually heavy and steady rain on the way to the airport in Denmark. It wasn't pleasant to arrive at BLL and find the flight to AMS had been cancelled. However, given that the outbound flight had not even been allowed to leave AMS, one can't really fault KLM for that.

Lufthansa certainly stepped up and impressed on the day. Given my unplanned and somewhat random sampling of their product, I must say I was both impressed and pleased. The aircraft were both in nice condition, and the service was both efficient and pleasant. Spending over an hour sitting on the ground at FRA after having boarded the flight to AMS wasn't what I had planned or hoped for either, but the cabin crew sprung into action and really helped make the situation bearable. The detailed information provided from the cockpit was also appreciated.

Finally, I think I will stick with my "get to the airport early" policy, as when facing a flight cancellation, it certainly provided more options to me on the day. Now, if I could only get the airline to credit my account for those missing frequent flyer miles that never materialized after the rebooking, all would be well.

If you have made it this far, thanks for reading - comments, questions, etc. are of course welcome.

Regards,

dkdaviator


dkdaviator
13 replies: All unread, jump to last
 
User currently offlineakhmad From Netherlands, joined Sep 2005, 2500 posts, RR: 53
Reply 1, posted (3 years 3 months 3 weeks 6 days 5 hours ago) and read 6246 times:

Hi dkdaviatior,

Very nice debut of yours with a lovely story and crisp pictures. Especially the Lufthansa part put a smile on my face as I recognized her efficient service from my own experience last July. Also when the flight attendants helped find empty spaces for carryon. That is my Lufthansa!

Quoting dkdaviator (Thread starter):
As seems to often happen though, it was much more economical to book the Denmark to/from Amsterdam flights separately from the Amsterdam to/from North America flights. For some reason, purchasing those segments (BLL to/from AMS) separately results in a better price for the overall journey

Thank you for the reminder. Somehow I dropped the idea to set up a travel itinerary this way.

Quoting dkdaviator (Thread starter):
when I made the arrangements for the taxi, I specified a different flight number with an earlier departure time, in order to be taken to the airport earlier.
Quoting dkdaviator (Thread starter):
Unwittingly I had specified to the taxi company the flight I would actually be taking. It was both ironic and kind of funny all at the same time.

It is kind of creepy if you ask me.

Quoting dkdaviator (Thread starter):
Apparently some of the others in front of me had not noticed it, and had not taken numbers. This later caused great confusion, but in the end it was all resolved in a civilized way.
Quoting dkdaviator (Thread starter):
The weight of my carryon - looks like a light load for today

Five kilograms! Well done!

Quoting dkdaviator (Thread starter):
I was also able to enjoy a couple of beers (Warsteiner in this case).

I may get into trouble with some fellow A.netters by asking you this, but anyway, “It is refreshing, isn’t it?”

Quoting dkdaviator (Thread starter):
As we waited on the ground, they started a water and juice service, which was a nice touch

Way to go!   


Quoting dkdaviator (Thread starter):
A "chicken wrap" was served along with a beverage of choice.

How did it taste? The salad I got last July was yummy.

Quoting dkdaviator (Thread starter):
it had been labeled as "Hot". I have had bags labeled with the "Priority" designation before, but had not seen the "Hot" one. Interesting.

“Rapid transfer” must have been less catchy.   


Quoting dkdaviator (Thread starter):
At the checkin desk they also offered nice little towels, to help rain soaked guests that were checking in to dry off a bit, a nice touch.
Quoting dkdaviator (Thread starter):
Club Lounge

Renaissance seems a nice hotel. Did you book it upon recommendation of TripAdvisor?


Thank you for sharing this enjoyable Saturday morning read.

Best wishes,
Suryo

[Edited 2011-08-27 00:03:56]


Friends forever
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6939 posts, RR: 77
Reply 2, posted (3 years 3 months 3 weeks 6 days 5 hours ago) and read 6219 times:

Hi dkdaviator,

great first report with nice pictures! I'm glad you finally arrived at AMS on that day.

Quoting dkdaviator (Thread starter):
After having read so many nice and interesting trip reports on this forum, I thought it might be time to contribute one of my own.

Good decision!

Quoting dkdaviator (Thread starter):
passenger: "I was on the KLM Amsterdam flight that was cancelled and need to get rebooked."

rebooking agent: "Certainly sir, I think we can put you on the afternoon flight to Amsterdam. Let me check. Yes sir, it looks like we have one remaining seat available on that flight."

passenger: "Ok, I'll take it!"

myself (grumbled in a low voice only I could hear): "Doh!!"

Oh no!

Quoting dkdaviator (Thread starter):
rebooking agent: "Are you traveling alone?"

myself: "Yes, I am"

rebooking agent: "If you can move quickly, there is a way I can get you to Amsterdam by going through Frankfurt. It will be with Lufthansa. The flight to Frankfurt will be leaving very soon. Would you like to be rebooked on that route?"

myself: "Will there be enough time for my (checked) bag to make it?"

rebooking agent: "I believe so, if you can move quickly to the Lufthansa checkin area."

myself: "Yes, please do the rebooking."

Definitely much better than the later KLM flight!

Quoting dkdaviator (Thread starter):
This was my first chance to experience Lufthansa's automatic gatekeeper/boarding pass checker, which worked great.

Yes, they're nice.

Quoting dkdaviator (Thread starter):
As we waited on the ground, they started a water and juice service, which was a nice touch. At first I wondered if it might only be for business class passengers, but they served the entire cabin, which definitely was the right thing to do. They also handed out small chocolates, which were appreciated.

Sounds very good!

Quoting dkdaviator (Thread starter):
A "chicken wrap" was served along with a beverage of choice.

Another interesting item of the new catering concept.


PH



Nothing's worse than flying the same reg twice!
User currently offlineairbuseric From Netherlands, joined Jan 2005, 4277 posts, RR: 51
Reply 3, posted (3 years 3 months 3 weeks 6 days 4 hours ago) and read 6151 times:

Hi, dkdaviator!

Quoting dkdaviator (Thread starter):
After having read so many nice and interesting trip reports on this forum, I thought it might be time to contribute one of my own. My first report is for a relatively short intra-European journey, from BLL to AMS on KLM.

Good decision! Welcome to the club   And, you've an interesting report to start with!

Quoting dkdaviator (Thread starter):
The taxi service to the airport is a little strange here in that when booking a taxi, the company does not ask you when you would like to be picked up, or even when you would like to arrive at the airport. Instead they ask you for your departing flight number - and that's all. Then, based solely on that, they assign a specific time they will pick you up, and then literally "that is that!".

Well, no way for me. If I need a taxi, I want it at the time I order it. Also, no other passengers enroute, and the fastest way possible. That's taxi service, isn't it? Somebody else in the taxi is ok, but then I pay half price only.

Quoting dkdaviator (Thread starter):
She quickly informed me that the KLM flight to AMS had been cancelled. What!?! Doh!!

Hmm, interesting indeed! Take so much care since you travel on 2 tickets now, you might get in big trouble since you would've been able to mis the onward flight (if it was the same afternoon or so) and that is not KLM's responsibility when not on the same issued ticket.

Nice to fix some LH flight, definitely ok to fly these days. Well the weather in Amsterdam was bad anyway, so it didn't really matter that your scenic flightroute took some more time  

Regards
Eric



"The whole world steps aside for the man who knows where he is going"
User currently onlinegabrielchew From United Kingdom, joined Aug 2005, 3361 posts, RR: 12
Reply 4, posted (3 years 3 months 3 weeks 5 days 23 hours ago) and read 5982 times:

Quoting dkdaviator (Thread starter):
The taxi service to the airport is a little strange here in that when booking a taxi, the company does not ask you when you would like to be picked up, or even when you would like to arrive at the airport. Instead they ask you for your departing flight number - and that's all. Then, based solely on that, they assign a specific time they will pick you up, and then literally "that is that!". It is not at all flexible, and kind of crazy that the customer does not have more say, but they are really rigid about it. I've tried a few times in the past to specify a desired arrival time at the airport, but they always revert back to basing it on your flight number. It's like "the taxi company knows best!". (Clearly, this city could use a competing taxi service. Or even better still would be a train connection to the airport!)

Reminds me of the shuttle bus service in MLA. You give them a flight number, then they tell you which bus to get. Very annoying for some people!

Quoting dkdaviator (Thread starter):
Yes sir, it looks like we have one remaining seat available on that flight."
passenger: "Ok, I'll take it!"
myself (grumbled in a low voice only I could hear): "Doh!!"

Doh indeed!

Quoting dkdaviator (Thread starter):
rebooking agent: "If you can move quickly, there is a way I can get you to Amsterdam by going through Frankfurt. It will be with Lufthansa. The flight to Frankfurt will be leaving very soon. Would you like to be rebooked on that route?"

To be honest, I think this is a much better solution that your orignal flight!

Quoting dkdaviator (Thread starter):
As it came into view on the belt, I could see that interestingly, it had been labeled as "Hot". I have had bags labeled with the "Priority" designation before, but had not seen the "Hot" one. Interesting.

I've had 'HOT' once, flying LH DXB-FRA. I asked if they needed any volunteers to take a later flight. They said they may do, and put the HOT tag on. I think it's there so that baggage handlers can find it easily, either to have it removed from a plane, or get it onto a plane ASAP.



http://my.flightmemory.com/shefgab Upcoming flights:LCY-ARN-AMS-LGW,STN-OTP-AMS-YUL,YQB-JFK-LAX-DUS-STN,LGW-DXB-BKK-HKG-
User currently offlineFlyingFinn76 From Finland, joined Jun 2009, 1706 posts, RR: 30
Reply 5, posted (3 years 3 months 3 weeks 5 days 19 hours ago) and read 5855 times:

Hi dkdaviator and welcome to trip reporters! May your reporting career be long, interesting, rewarding and prosperous!

A very nice debut, you certainly had a bit of an adventure instead of the ordinary CityHopper flight you expected to catch down to Schiphol. But the better for us, makes reading that much more enjoyable and interesting. You certainly are a good addition to the "gang" here.

Quoting dkdaviator (Thread starter):
After having read so many nice and interesting trip reports on this forum, I thought it might be time to contribute one of my own.

Well done!

Quoting dkdaviator (Thread starter):
The taxi service to the airport is a little strange here in that when booking a taxi, the company does not ask you when you would like to be picked up, or even when you would like to arrive at the airport.

Yeah, that might sound quite weird but that's actually not not that uncommon with these kind of "airport taxi" operations - it is a shared one with a fixed price, a lot less than when using the meter, right?

I had annoying experience at Tampere last year. I was departing on a Ryanair flight on Sunday morning and the regular airport bus and even the special Ryanair bus had schedules that didn't match my plans by arriving to Tampere station with a train. They have one of these airport taxi operations, so I called them a few days in advance to reserve a taxi. Well, they asked for which flight I was leaving on, and after hearing that I was departing with FR they told me that they don't do Ryanair - only pax on FC(AY) and KF flights. And unfortunately there wasn't a matching departure on any of the airlines, so in the end I was forced to take a regular taxi at almost twice the price of the airport taxi operation...

Quoting dkdaviator (Thread starter):
The journey to the airport usually takes approximately 45 - 55 minutes, depending on traffic.

Where do you live? Horsens?

Quoting dkdaviator (Thread starter):
Horror of all horrors!

No, not really. I kinda like cancellations, depending on the situation of course. But in a situation such as yours where you really have no burning need to be there at a certain time (you had the whole day to play around, didn't you?) it can open an interesting world of opportunities with alternate routings and rebookings. All the rules are off when irrops happen, so if you know how to play the game you can come out as a winner..

Quoting dkdaviator (Thread starter):
I was pretty sure that there was, and hoped that it would still have at least one available seat left. It was looking like getting to Amsterdam, which normally doesn't take that long from Denmark, was going to consume the better part of the day.

...which brings me to this point: always be ahead of the agents in this game! Have at least a basic idea of what your options are and what you would prefer (in your case I would suggested something via CPH or even OSL, although the FRA option was pretty good as well) and be proactive in suggesting those. The thing is that the agents usually just tell you whatever comes up on their computer, which might not be what you want. Very few of them are such aviation geeks as many of us here who know most of the schedules by heart and wouldn't blink an eye at telling them "Ok, how about you fly me BLL-CPH-MUC-AMS?". That way you can usually get ahead and come up with some nice goodies from time to time.

Quoting dkdaviator (Thread starter):
Next I proceeded upstairs to the departure area.

Ahh, familiar scenes. I quite like BLL airport, very efficient, modern and nice and surprisingly large.

Quoting dkdaviator (Thread starter):

Then it hit me. I had just been rebooked onto a flight to Frankfurt in order to get to Amsterdam. Ironically, this flight was the exact same one I had specified to the local taxi company when making arrangements the day before

Hah, nice coincidence!

Quoting dkdaviator (Thread starter):
(and having read the interesting accounts of the a.net meetup there recently)

Maybe you can make it to the next meeting!

Quoting dkdaviator (Thread starter):
I had originally planned to stop by the lounge in BLL and sample their cuisine for a brunch/lunch,

Is there much cuisine to speak of? I was there once and it was more like make your own sandwiches and some snacks than real food. Oh sorry, I forgot - lunch for your Danes of course means Smörrebröd!  
Quoting dkdaviator (Thread starter):
Some of the heavies hanging around. It is nice to get such closeup views.

Yes, this is one of the reasons I like FRA.

Quoting dkdaviator (Thread starter):
round hold program controllers (who are apparently at a centralized location in Brussels) and let them know we are loaded and ready to depart immediately.

Ahh, Eurocontrol! Every frequent European flyer knows that name by heart, and when it is mentioned it usually means things aren't looking too rosy!

Quoting dkdaviator (Thread starter):
A "chicken wrap" was served along with a beverage of choice.

Hey, that is exactly the same wrap as on my FRA-HEL flight three weeks ago. How did you like it - wasn't exactly my thing?

Quoting dkdaviator (Thread starter):
I could see that interestingly, it had been labeled as "Hot". I have had bags labeled with the "Priority" designation before, but had not seen the "Hot" one. Interesting.

I've seen bags labeled with "Hot" a few times, never had one myself, though.

Quoting dkdaviator (Thread starter):
I walked to the Renaissance Hotel where I had a reservation.

Good choice. I stayed at that hotel for three nights back in 2005, a very nice property and at a very nice location! Although your Club room looks very different than my lowly Priceline room, although that one was great as well.

Quoting dkdaviator (Thread starter):
Finally, I think I will stick with my "get to the airport early" policy, as when facing a flight cancellation, it certainly provided more options to me on the day. Now, if I could only get the airline to credit my account for those missing frequent flyer miles that never materialized after the rebooking, all would be well.

Yes, you will get the miles you are entitled in the end. Plus I hope you presented a *A card at check in as you can do double dipping in cases like this - now that's a win-win situation for you! Plus a last minute booking will be in a very high fare class so mileage earning should be good anyway.

And good thing you stuck to your policy, keep it up. You could try filing a complaint with the taxi company about this practice of theirs, using your case as a bad example of what could've happened.

Quoting akhmad (Reply 1):
I may get into trouble with some fellow A.netters by asking you this, but anyway, “It is refreshing, isn’t it?”

Well, refreshing it might be, but it is still Warsteiner.

Quoting airbuseric (Reply 3):
Well, no way for me. If I need a taxi, I want it at the time I order it. Also, no other passengers enroute, and the fastest way possible. That's taxi service, isn't it? Somebody else in the taxi is ok, but then I pay half price only.

I am assuming it is a special airport taxi service with somewhat reduced price (against using the meter all the way), in that case they are of course entitled to have their own quirks.


User currently offlinetaichen From Spain, joined Jul 2001, 219 posts, RR: 0
Reply 6, posted (3 years 3 months 3 weeks 5 days 19 hours ago) and read 5836 times:

Very nice report ! Sometimes the unexpected can add a lot to a simple flight / leg such as BLL-AMS ! I also think you were lucky in the end: you got two flights instead of one, plus a nice upgrade at the hotel   ... Interestingly, most "normal" travellers would be annoyed if they had been rebooked that way  

User currently offlinesignol From United Kingdom, joined Oct 2007, 3024 posts, RR: 8
Reply 7, posted (3 years 3 months 3 weeks 5 days 15 hours ago) and read 5719 times:

Hello there,

welcome to a.net, and a brilliant first report! Question is, will your future reports be to the same standard?  

Good that you finally made it to AMS, and you had the foresight to book a day's leeway into your self-made itinerary!

signol



Flights booked: none :(
User currently offlineburj From United States of America, joined Nov 2007, 901 posts, RR: 4
Reply 8, posted (3 years 3 months 3 weeks 5 days 7 hours ago) and read 5585 times:

Cool trip report! Great photos!

That is really interesting that booking the KL flight separately from the AMS DL flight was cheaper! But with Delta IT infrastructure ANYTHING is possible!

I think it is kinda cool that you ended up on the flight that you had told the taxi company you were taking!

I'm always amazed that short European flights get any kind of meal! So different than in the U.S.!

Speaking of differences... I'm curious about your rebooking process! Was the woman an airport employee then?

I've never heard of an airport employee being able to rebook passengers. Heck, here in the U.S. if you have a problem with your Delta flight in Atlanta they send you to dedicated customer service desks because the normal gate agents either can't or won't bother with rebooking issues!

When things go bad the line at those rebooking desks can be horrific! I'm also surprised she was able to switch you from a KL flight to a LH flight so easily since they are in different alliances!

Speaking of, were you able to get your orginal mileage credit for the KL flight you were supposed to be on, or do you prefer to get the LH miles instead?


User currently offlinedkdaviator From Denmark, joined Jun 2009, 91 posts, RR: 0
Reply 9, posted (3 years 3 months 3 weeks 4 days 19 hours ago) and read 5447 times:

hi again,

Thanks for the replies and feedback. And it is especially nice to see comments from some of the expert trip reporters of this forum (yea, you know who you are!!).   

Quoting akhmad (Reply 1):
Very nice debut of yours with a lovely story and crisp pictures.

thanks Suryo. And yes, based on my experience it seems your Lufthansa is still in pretty good shape, just as you experienced it last year.

Quoting akhmad (Reply 1):
I may get into trouble with some fellow A.netters by asking you this, but anyway, “It is refreshing, isn’t it?”

Hehe. But I have to agree with you, it was refreshing, espeically after the whole rebooking process, etc.

Quoting akhmad (Reply 1):
How did it taste? The salad I got last July was yummy.

I have to admit that I liked the ham role thingy (from the previous flight) better. There was something about the vegie or spice mix in the chicken wrap that just seemed strange. Others on the flight did seem to like it though, so maybe I was just being picky??

Quoting akhmad (Reply 1):
Renaissance seems a nice hotel. Did you book it upon recommendation of TripAdvisor?

Yes, it is a pretty nice place alright. I should have taken a few more pics, maybe on the next trip. And I found it based on a recommendation of a friend that had stayed there earlier in the year.

Quoting PlaneHunter (Reply 2):
great first report with nice pictures! I'm glad you finally arrived at AMS on that day.

Thank you PH!

Quoting PlaneHunter (Reply 2):
Definitely much better than the later KLM flight!

Yes, agreed. Twice the flights and twice the fun!  
Quoting airbuseric (Reply 3):
Good decision! Welcome to the club   And, you've an interesting report to start with!

hi Eric. Thanks for that.

Quoting airbuseric (Reply 3):
Hmm, interesting indeed! Take so much care since you travel on 2 tickets now, you might get in big trouble since you would've been able to mis the onward flight (if it was the same afternoon or so) and that is not KLM's responsibility when not on the same issued ticket.

You are definitely right there, you do have to be careful on the multi-itinerary trips. In fact that was the main reason for the planned overnight in Amsterdam, just in case there was a delay. If I had been connecting to another flight at AMS on that same day, it may have been a very different story with a very different ending!

Quoting airbuseric (Reply 3):
Nice to fix some LH flight, definitely ok to fly these days. Well the weather in Amsterdam was bad anyway, so it didn't really matter that your scenic flightroute took some more time

That's true, considering the weather and all it was more fun spending the time traveing to and through FRA.  
Quoting gabrielchew (Reply 4):
To be honest, I think this is a much better solution that your orignal flight!

Good point gabrielchew. And it all turned out well in the end, so I wasn't too worried.

Quoting gabrielchew (Reply 4):
I've had 'HOT' once, flying LH DXB-FRA. I asked if they needed any volunteers to take a later flight. They said they may do, and put the HOT tag on. I think it's there so that baggage handlers can find it easily, either to have it removed from a plane, or get it onto a plane ASAP.

Ah, ok, you're probably right. Thanks for the info.

Quoting FlyingFinn76 (Reply 5):
Hi dkdaviator and welcome to trip reporters! May your reporting career be long, interesting, rewarding and prosperous!

A very nice debut, you certainly had a bit of an adventure instead of the ordinary CityHopper flight you expected to catch down to Schiphol. But the better for us, makes reading that much more enjoyable and interesting. You certainly are a good addition to the "gang" here.

Hi FlyingFinn, thanks for the nice words!  
Quoting FlyingFinn76 (Reply 5):
it is a shared one with a fixed price, a lot less than when using the meter, right?

yep, you are correct, the price is set ahead of time, and, while not exactly "cheap", is a lot less than would be the case with the meter running.

Quoting FlyingFinn76 (Reply 5):
Where do you live? Horsens?

No, on the west coast here (Esbjerg). Let me know if you're ever in the neighborhood!  
Quoting FlyingFinn76 (Reply 5):
No, not really. I kinda like cancellations, depending on the situation of course.

Yea, the trip report seemed like it could use a dramatic element right about there, so I threw that one in.   But I think you are definitely right. On a day like that when you don't have any hard time committments at the destination, the cancellation actually makes things interesting, and as you say, opens up a lot of potential opportunities for alternate routes, etc.

Quoting FlyingFinn76 (Reply 5):
Maybe you can make it to the next meeting!

Sounds nice, I'd like that.  
Quoting FlyingFinn76 (Reply 5):
Is there much cuisine to speak of? I was there once and it was more like make your own sandwiches and some snacks than real food.

It's about the same now I would say - not really much "real food", especially compared to some of the other lounges you read about here. But somehow the word "cuisine" just seemed to fit in so nicely at that point in the report, so I had to use it.   

Quoting FlyingFinn76 (Reply 5):
Hey, that is exactly the same wrap as on my FRA-HEL flight three weeks ago. How did you like it - wasn't exactly my thing?

I have to agree with you on that one. I definitely preferred the ham role thing from the first flight, which, of course, is the one I did not manage to get a picture of...

Quoting FlyingFinn76 (Reply 5):
Good choice. I stayed at that hotel for three nights back in 2005, a very nice property and at a very nice location!

  

Quoting FlyingFinn76 (Reply 5):
Yes, you will get the miles you are entitled in the end. Plus I hope you presented a *A card at check in as you can do double dipping in cases like this - now that's a win-win situation for you! Plus a last minute booking will be in a very high fare class so mileage earning should be good anyway.

Well spotted, and yes, this was one of those rare chances to double dip. Always nice to do.

Quoting taichen (Reply 6):
Very nice report ! Sometimes the unexpected can add a lot to a simple flight / leg such as BLL-AMS !

Thank you taichen. And yes, in this case the unexpected did manage to spice up something that is usually not all that spicy. Like it helps keep things interesting.  
Quoting signol (Reply 7):
welcome to a.net, and a brilliant first report!

hi, thanks signol.

Quoting signol (Reply 7):
Question is, will your future reports be to the same standard?

hmmm, good question. I'll try!  
Quoting signol (Reply 7):
Good that you finally made it to AMS, and you had the foresight to book a day's leeway into your self-made itinerary!

Yes, not having a tight connection at AMS on the same day made all the difference. It allowed me to look at the cancellation and rebooking as more of an adventure, as a more interesting way to get there than originally planned. Without the leeway though, it might have instead gotten pretty stressful.

Quoting burj (Reply 8):
Cool trip report! Great photos!

Thanks burj.

Quoting burj (Reply 8):
That is really interesting that booking the KL flight separately from the AMS DL flight was cheaper!

Yes, I have always thought so too, but it seems to happen a good bit. I've even asked ticket representative on the phone why it works that way, but nobody seems to know.

Quoting burj (Reply 8):
Speaking of differences... I'm curious about your rebooking process! Was the woman an airport employee then?

Yes, I believe she works for a service company at the airport that handles a lot of the logistics for several of the airlines there. I think that several of the airlines contract out parts of their operations, like handling checkin, baggage operations, etc., rather than set up an entire operation there.

Quoting burj (Reply 8):
Speaking of, were you able to get your orginal mileage credit for the KL flight you were supposed to be on, or do you prefer to get the LH miles instead?

Happily I can answer I was able to get both the original and rebooked ones (as alluded to by FlyingFinn above).  


Thanks again for the feedback!

David



dkdaviator
User currently offlineFlyingFinn76 From Finland, joined Jun 2009, 1706 posts, RR: 30
Reply 10, posted (3 years 3 months 3 weeks 4 days 17 hours ago) and read 5389 times:

Quoting dkdaviator (Reply 9):
No, on the west coast here (Esbjerg). Let me know if you're ever in the neighborhood!

Ahh, too bad DAT doesn't sell tickets for the EBJ-BLL leg on their one-stop oil route to SVG, otherwise you could've flown to BLL and it would probably have been around the same as the taxi fare  .

But seriously speaking flying to or from EBJ has been on my TOFLY list for quite some time - after November (when I will log KRP) it will be the only Danish (if you exclude Greenland and the Faroe Islands) airport with scheduled service missing from my log. Too bad the choices are limited to BMI Regional's insanely expensive oil route to ABZ and the aforementioned DAT's oil (again, is there perhaps a pattern here?  ) industry route to SVG via BLL. For that I've seen some moderately affordable fares though, so maybe I will end up flying it one day.


User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 16
Reply 11, posted (3 years 3 months 3 weeks 4 days 15 hours ago) and read 5342 times:

Hi

Nice trip report, sorry to hear about you're cancellation of the BLL-AMS leg. Tough it's nice you got the 735 on two occasions. I flew FRA-BRU on D-ABIE a few weeks ago and must agree on the state of the cabin.

Looking forward to the next
Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlineSultanils From Belgium, joined Mar 2010, 1788 posts, RR: 30
Reply 12, posted (3 years 3 months 3 weeks 4 days 4 hours ago) and read 5245 times:

Hello dkdaviator!

Welcome to the forum and you got off with a great start. Thanks for providing this well illustrated story and glad to see your cancellation was handled appropriately!

Quoting dkdaviator (Thread starter):
Instead they ask you for your departing flight number - and that's all.

That's indeed a strange way of working.

Quoting dkdaviator (Thread starter):
However, in order to get my desired extra time at the airport, when I made the arrangements for the taxi, I specified a different flight number with an earlier departure time, in order to be taken to the airport earlier. Even though it wasn't the actual flight I was scheduled to take, it would provide the desired extra time cushion, and was the easiest way to deal with the taxi company.

Ha, an inventive solution, I'd done the same thing.

Quoting dkdaviator (Thread starter):
Horror of all horrors!

Indeed...

Quoting dkdaviator (Thread starter):
The agent proceeded to rebook me and issued new boarding passes. She directed me to the Lufthansa checkin area, and urged me to proceed there immediately. I did so, and dropped off my bag at the Lufthansa bag check desk.

Good to see they dealt with it correctly, they provided you a good solution with rerouting via FRA.

Quoting dkdaviator (Thread starter):
Interestingly, it also showed the status of my previously cancelled flight to Amsterdam as "Departed".

I guess the rain not only caused some problems in flight operations...

Quoting dkdaviator (Thread starter):
Along the brief journey I really appreciated the nice aircraft views afforded by the strategically placed windows - especially for some of the heavies that were hanging around that day.

Yes, that's very nice at FRA, you get to spot some interesting action right in front.

Quoting dkdaviator (Thread starter):
As we waited on the ground, they started a water and juice service, which was a nice touch. At first I wondered if it might only be for business class passengers, but they served the entire cabin, which definitely was the right thing to do. They also handed out small chocolates, which were appreciated

Very good service and good to see the captain kept you informed about the reason and the undertaken actions concerning this delay.

Quoting dkdaviator (Thread starter):
who are apparently at a centralized location in Brussels

Must be Eurocontrol.

Quoting dkdaviator (Thread starter):
I have had bags labeled with the "Priority" designation before, but had not seen the "Hot" one.

Funny, never seen that before either. That must've given you a strange feeling, walking around the airport designated as 'hot'  (



   Sultanils



In thrust we trust.
User currently offlinedkdaviator From Denmark, joined Jun 2009, 91 posts, RR: 0
Reply 13, posted (3 years 3 months 3 weeks 2 days 15 hours ago) and read 5046 times:

hey everybody,

Again, thanks for the additional comments.

Quoting FlyingFinn76 (Reply 10):
Ahh, too bad DAT doesn't sell tickets for the EBJ-BLL leg on their one-stop oil route to SVG, otherwise you could've flown to BLL and it would probably have been around the same as the taxi fare

Yea, that's right. And it would have been a lot more interesting, not to mention faster, especially considering the taxi driver on that day...

Quoting FlyingFinn76 (Reply 10):
But seriously speaking flying to or from EBJ has been on my TOFLY list for quite some time - after November (when I will log KRP) it will be the only Danish (if you exclude Greenland and the Faroe Islands) airport with scheduled service missing from my log.

Somehow I can believe that you have managed to log almost all the Danish airports with scheduled service!!   . But seeing as how, relatively soon, the only missing one for you will be EBJ, and that I'm kind of a "local", we'll have to work on that together, kind of like a quest, to find a way to take care of that!!  

It used to be much easier a while back, when FR had scheduled service between EBJ and STN. Unfortunately it was discontinued, but not really sure why as it usually went out pretty full.

Quoting MSS658 (Reply 11):
Nice trip report, sorry to hear about you're cancellation of the BLL-AMS leg. Tough it's nice you got the 735 on two occasions. I flew FRA-BRU on D-ABIE a few weeks ago and must agree on the state of the cabin.

Looking forward to the next

Thanks. And agreed, getting to sample the two 735s was certainly a nice substitute after the cancellation.  
Quoting Sultanils (Reply 12):
That's indeed a strange way of working.

Hi, and thanks. I certainly agree it is strange. And for those who haven't experienced such a taxi service, it is sometimes difficult to explain - like they can't believe it would be that way.

Quoting Sultanils (Reply 12):
Good to see they dealt with it correctly, they provided you a good solution with rerouting via FRA.

yes, they really did deal with it as best they could, given the weather conditions, etc. And as it turned out, it was quite an interesting route, going through FRA, so I wasn't really all that bothered by it.  
Quoting Sultanils (Reply 12):
Very good service and good to see the captain kept you informed about the reason and the undertaken actions concerning this delay.

You're right. Actually, the information from the cockpit was one of the most important parts of how they handled the delay. Without it, I think many people would have been a lot more frustrated and annoyed.

Quoting Sultanils (Reply 12):
Funny, never seen that before either. That must've given you a strange feeling, walking around the airport designated as 'hot'

Hehehe. I had not realized it at the time, but that's why so many people must have been staring at me!  



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