justbala From India, joined Feb 2006, 149 posts, RR: 0 Posted (1 year 8 months 16 hours ago) and read 14437 times:
Introduction:
After many a botched attempts to fly the whalejet on different airlines, I finally managed to snag a trip on board the A380, earlier this month (shameful rather considering the fact tht the 380 has been in service for almost 4 years now!!
I was in San Jose, CA on a business trip and had my return trip routed via LAX and SIN on UA and SQ. I also had the option of flying via SFO back to BLR on either AF or LH. But the option of flying on the upper deck in Y tilted the case in favor of SQ.
My inbound was on SQ via BLR-SIN-ICN-SFO. SIN-SFO flight was choc-a-bloc. I cud only get a middle seat for the SIN-ICN-SFO sector.
My flight from SJC to LAX was on a UA express CRJ. Pretty uneventful flight. Just a drinks service. I was able to check in only one of my bags , since my *Silver status gives me only 1 free checked in bag. Earlier this year it used to be 2.
My bag was through checked in till BLR. I was able to carry my other bag onboard as it was within cabin baggage sepcification, although I it travelled in the luggage hold and was delivered to me at the jetbridge in LAX.
After arriving @ LAX, I went up one level and started on my long walk to the Tom Bradley international terminal. Is there a better way to do this?! I do not remember seeing a train or bus facility.
The SQ check-in was just being set up and the lady at the counter told me that it wouldnt open until quarter past 12. So I headed up to the food court area and helped myself to a juicy steak at the Daily Grill.
It was interesting watching the going ons below. LY was checking in for their flight to TLV and by the looks of it the flight was going full. There were armed security guards at a distance, who were gone once the LY check in counters closed. OZ had wrapped up their check in, while LH had just opened theirs. The LY counter was taken over by TK.
On the other side there was a decent line forming in front of the BA counters that were yet to open.
Lines in front of the BA counter.
View from the food court - AS, TN and SQ flights
I headed to the check in counters for SQ. There were 3 counters for internet checkin passengers, 4 for Economy passengers and 2 for business and 1 for Suites. However of the 3 counters for internet, only two were operational and this led to the regular economy line being a lot faster than the internet checkin one
Check in was done by a Chinese lady, who was very interested in exploring the links between Hinduism and Buddhism!! I checked in my second bag and was given my boarding pass for a window seat on the upper deck. I also requested for an emergency exit row for my MI flight from SIN to BLR. She was not able to process this and asked me to check with the staff at SIN, once I land there.
Security line was pretty long. However one of the TSA staff decided to do some standup comedy, while providing instructions and that helped us along!!
Airside at LAX is pretty disappointing. Not many eating or shopping options.
TN 343 to PPT - Rangiroa
SQ was boarding from Gate 123. The gate was divided into 3 sections - lower deck Y, Suites and Business class and Upper Deck Y
A bad shot of the A380 - 9V-SKI
Feels strange entering from above the "letterings"!!
We headed through the Upper Deck business class, to the cozy lil Y cabin at the end of the upper deck.
Love the baggage hold adjacent to the seat. Big enough to fit my laptop bag and then some more
The IFE and holder next to it
The IFE system was not turned on until we were airborne and was switched off more than 30 mins before we landed. SQ needs to upgrade its IFE offering. After the likes of EK/QR/CX and even 9W that provide touch screen facility, SQ's krisworld navigation was a constant battle between ur fingers and the contols!!
On the LAX-NRT sector the IFE had to be restarted 3-4 times. As with my other recent SQ flights, the F/As are pretty strict about no earphones during landing and take off. Have not seen this with other airlines, but SQ is pretty serious abt this. Anybody know why?
Mandatory Knee Shot:
Window Shot
TN and CX at adjacent gates
Take off was pretty smooth and the first thing that hits u is - man the engines are not revving as they should be!! You almost fear that the a/c does not have enough power to life the big fat jet off the ground!! It actually takes some time getting used to the eerieness of the cabin!!
Once we were airborne, the crew came around distributing menu cards. Soon a drinks rounds with nuts.
The first meal :
I chose the fish option, which was delicious
The seat next to me was empty on this sector and that meant I was free to roam around
Visit to the loo , which was clean and well stocked:
The cabin post the first meal - windowshades down.
View across the aisle from my seat 73A
The crew came around many time with drinks and snacks (fruits/bread/choco bars etc). I ordered for a cup of tea.
Tea served over the pacific. Notice the alternate seat lighting under the IFE display unit.
The first time I went to the galley, the stairs to the main deck were barricaded.The second time however I was lucky
Steps leading down to the main deck
The aft Y class in the main deck
Back to the upper deck
Feels good climbing stairs at 35000 ft up in the air!! The only other time I had done this before, was on an LH 346 from DEL to MUC. The toilets in the LH 436 in Y class are one level below
Upper deck Y cabin being woken up for breakfast/snacks
Unfortunately forgot to take pics of the second meal!! I chose eggs and sausages and it was pretty good. There was a Japanese option too.
Soon the a/c was being prepared for arrival into NRT. Once we landed , we taxi-ed a fair bit to our gate and then the /ac did something that I have never experience before.. a 360 degree turn on ground!! Not really sure why, but the ac turned full circle before heading to the gate. Just as we docked in, we could view the LAX bound 380 pushing back.
We exited through the upper deck.
Some pics of the a/c @ NRT
Welcome to Japan
After a transit time of around an hour and 20 minutes, boarding was announced.
images from the jet bridge
NH 767 at adjoining gate
Another view of the big bird
Upper deck to the right, lower deck to the left
The crew had changed at NRT for this 7 hour long flight back to SIN.
Once airborne the crew served dinner. I went for the Japanese option which consisted of cold noodles, rice and pork. Extremely yummy!!
Slept for a large part of this flight and beforeI knew it, we were descending into SIN and landed at around 3 AM local time.
Parting shots as we disembark
My onward flight to BLR was not until 1:30 in the afternoon and I had tried booking a room at the transit hotel in advance. However I got a response that the facility was completely booked and I should try again once I land in SIN. I headed to the T3 transit hotel, expecting the worst, but to my good fortune they had a room available - for roughly S$70 for 6 hours.
The room @ the transit hotel (BTW there is no window behind that curtain, just a plain ol brick wall!!)
Attached bath
Overall the trip was exciting thanks to the Airbus 380 experience!! The service was top notch, as you would expect from any SQ flight. The only spot for improvement was probably the IFE.
Flown IC , 9W , SQ , SV , GF , S2 , LX , IT , LH , OS , DN , AC , MH , 6E , MI , AA , TG , EK , QR , SG , TK , KW, UA ,
sutrakhk From Hong Kong, joined Apr 2008, 115 posts, RR: 0 Reply 1, posted (1 year 8 months 16 hours ago) and read 14364 times:
Thanks for the great report!
Quoting justbala (Thread starter): SQ needs to upgrade its IFE offering. After the likes of EK/QR/CX and even 9W that provide touch screen facility, SQ's krisworld navigation was a constant battle between ur fingers and the contols!!
AFAIK, CX don't have touch screen on their IFE, and I hope they never use the touchscreen...... just imagine someone behind you just keep knocking you head when you want some sleep. Maybe due to my bad experiences
TCASAlert From , joined Dec 1969, posts, RR: Reply 2, posted (1 year 8 months 16 hours ago) and read 14356 times:
Great trip report, thanks for sharing
I am hoping to get on my first Whale Jet in a couple of months on SQ, LHR-SIN-SYD, would be nice to get the upper deck Y cabin (although we need the bassinet so will be restricted).
Are the windows really that small? They look tiny!
As someone that uses the route frequently, I will never take this flight since they retimed it following arrival of the A380.
Hopefully once they get additional airframes they can revert bad to the original times.
Quoting justbala (Thread starter): I had tried booking a room at the transit hotel in advance. However I got a response that the facility was completely booked
Yeah that seems to be a common thing.
However in my experience like yours they often have room. Also keep in mind SIN has a total of 3 transit hotels, one in each terminal so your odds improve greatly even if you need to take the train between terminals.
From the desert to the sea, to all of Southern California
MSS658 From Belgium, joined Oct 2010, 2212 posts, RR: 14 Reply 4, posted (1 year 8 months 5 hours ago) and read 13524 times:
Hi
Thanks for the report! It's nice you have got the upper deck on the LAX-NRT-SIN leg. Flying in a 2-4-2 configuration always makes up for a 3-4-3 config.
PlaneHunter From Germany, joined Mar 2006, 6190 posts, RR: 79 Reply 5, posted (1 year 8 months 4 hours ago) and read 13471 times:
Hi Balagopal,
nice report about your first A380 experience. I flew SIN-HKG on 9V-SKI last year, nice to see it in your report.
Quoting justbala (Thread starter): SQ needs to upgrade its IFE offering. After the likes of EK/QR/CX and even 9W that provide touch screen facility, SQ's krisworld navigation was a constant battle between ur fingers and the contols!!
What I found most disappointing on SQ is the lack of camera views.
justbala From India, joined Feb 2006, 149 posts, RR: 0 Reply 6, posted (1 year 7 months 3 weeks 6 days ago) and read 11861 times:
Thanks for all the feedback folks!!
Quoting sutrakhk (Reply 1): AFAIK, CX don't have touch screen on their IFE, and I hope they never use the touchscreen...... just imagine someone behind you just keep knocking you head when you want some sleep. Maybe due to my bad experiences
My bad.. I kinda thot CX had touch screen. IMO with the new gen seats, u dont really feel anyone poking ur head while working on the touch screen.
Quoting TCASAlert (Reply 2): I am hoping to get on my first Whale Jet in a couple of months on SQ, LHR-SIN-SYD, would be nice to get the upper deck Y cabin (although we need the bassinet so will be restricted).
The Upperdeck Y cabin has bassinet facility. If you look at the pic taken across the aisle u wud see the grooves for the bassinet. On the NRT-SIN leg we had a couple with an infant who used the bassinet
Quoting TCASAlert (Reply 2): Are the windows really that small? They look tiny!
They are smaller than usual and are angled slightly upwards due to the curvature of the fuselage. Plus the much larger inner window makes it look a whole lot smaller.
Quoting LAXintl (Reply 3): Yes you can take the free "A" airline connection bus on the lower level.
However its seems the few people that do connect at LAX tend to enjoy the open air break and making the walk.
Never knew abt this. Thanks. This time the walk was pleasant, with good weather and the fact tht my baggage was through checked. But otherwise it can be a bit daunting, especially navigating the kerbside check in mayhem!!
Quoting LAXintl (Reply 3): The new SQ11 arrival time into SIN is atrocious.
As someone that uses the route frequently, I will never take this flight since they retimed it following arrival of the A380.
Hopefully once they get additional airframes they can revert bad to the original times
True esp for people headed to SIN. But for connecting pax, the waiting time has reduced by a few hours!!
Quoting LAXintl (Reply 3): Also keep in mind SIN has a total of 3 transit hotels, one in each terminal so your odds improve greatly even if you need to take the train between terminals.
Well at 3 in the morning the trains dont work!! You could just head to the nearest hotel and they wud help you find a room in any of the 3 terminals.
Quoting PlaneHunter (Reply 5): What I found most disappointing on SQ is the lack of camera views.
Agree. but given the fact the IFE (including moving maps) is not turned on during the first and last 30 mins of flight, all the interesting sights are anyway lost.
Flown IC , 9W , SQ , SV , GF , S2 , LX , IT , LH , OS , DN , AC , MH , 6E , MI , AA , TG , EK , QR , SG , TK , KW, UA ,
airbuseric From Netherlands, joined Jan 2005, 4015 posts, RR: 52 Reply 7, posted (1 year 7 months 3 weeks 5 days 23 hours ago) and read 11731 times:
Hi,
great report on SQ's A380. I must admit, the meals look really good, especially I like the one you got once out of NRT.
Quoting justbala (Thread starter): As with my other recent SQ flights, the F/As are pretty strict about no earphones during landing and take off. Have not seen this with other airlines, but SQ is pretty serious abt this. Anybody know why?
Very good! With earphones on, you might not hear commandos from crew during the critical phases of flight, being takeoff and landing. Crew can't see if you are listening to music or not, so just headphones off is the best to do for these moments.
Regards
Eric
"The whole world steps aside for the man who knows where he is going"
gabrielchew From United Kingdom, joined Aug 2005, 2512 posts, RR: 13 Reply 8, posted (1 year 7 months 3 weeks 5 days 20 hours ago) and read 11378 times:
I took that SQ 11 flight LAX-NRT way back in 2003. I remember the flight being quite empty on the B744, but with excellent SQ service. The A380 cabin is far nice than the B744 though. Looks like you got some nice service. It's a shame the flight lands in SIN at such a strange hour - no onward connections for a good few hours. I wonder why SQ scheduled it like that, instead of a few hours earlier/later.
Docpepz From Singapore, joined May 2001, 1938 posts, RR: 3 Reply 9, posted (1 year 7 months 3 weeks 5 days 7 hours ago) and read 10719 times:
The old SQ12/11 timings meant that 2 SQ 744s were on the ground at the same time in NRT. One on the way to LAX, one one the way from LAX.
I think NRT cannot handle 2 A380s at the same time, which is why SQ11 is timed to arrive from LAX at the time SQ12 departs from LAX. It has nothing to do with the number of airframes SQ has.
qf002 From Australia, joined Jul 2011, 2555 posts, RR: 1 Reply 10, posted (1 year 7 months 3 weeks 5 days 3 hours ago) and read 10421 times:
Excellent report -- still waiting to try out an A380 (tragic seeing as I live in SYD which seems to be A380 central!)
Quoting airbuseric (Reply 7): With earphones on, you might not hear commandos from crew during the critical phases of flight, being takeoff and landing. Crew can't see if you are listening to music or not, so just headphones off is the best to do for these moments.
Not an issue -- the system automatically pauses when an announcement is made, and you hear what is said through your headphones (often very loudly causing a rushed spasm to get them off!). The Panasonic system they use isn't the issue -- QF, EK etc all have the same system but allow gate to gate IFE/camera views. Must just be some strange SQ thing.
airbuseric From Netherlands, joined Jan 2005, 4015 posts, RR: 52 Reply 11, posted (1 year 7 months 3 weeks 5 days 3 hours ago) and read 10412 times:
Quoting qf002 (Reply 10): Not an issue -- the system automatically pauses when an announcement is made, and you hear what is said through your headphones
It IS an issue. FA's can't notice you listening to the aircrafts IFE or listening to your own iPod etc. One rule is best, earphones off for everybody.
Quoting qf002 (Reply 10): Must just be some strange SQ thing.
No it's not, since HV, KL, DY, LH all notified me before on European flights when the 'prepare cabin for landing' was performed.
"The whole world steps aside for the man who knows where he is going"
aloha73g From United States of America, joined Jul 2003, 2302 posts, RR: 5 Reply 12, posted (1 year 7 months 3 weeks 4 days 18 hours ago) and read 9963 times:
Quoting qf002 (Reply 10): Not an issue -- the system automatically pauses when an announcement is made, and you hear what is said through your headphones (often very loudly causing a rushed spasm to get them off!).
The issue is not so much P/A announcements but more so for evacuation commands which would be shouted by cabin crew during a crash & evacuation. The goal for take off and landing is to have passengers not be distracted & also to minimize the amount of objects which would be flying around the cabin during a crash.
-Aloha!
Aloha Airlines - The Spirit Moves Us. Gone but NEVER Forgotten. Aloha, A Hui Hou!
qf002 From Australia, joined Jul 2011, 2555 posts, RR: 1 Reply 13, posted (1 year 7 months 3 weeks 4 days 8 hours ago) and read 9419 times:
Quoting airbuseric (Reply 11): It IS an issue. FA's can't notice you listening to the aircrafts IFE or listening to your own iPod etc. One rule is best, earphones off for everybody.
Despite the fact that your iPod isn't supposed to be on for takeoff anyway? I don't agree that it's an issue -- I can think of many other airlines around the world that have gate to gate IFE without issue and I don't see how the issue you outline is unique to SQ in such a way that they need a different policy.
Quoting aloha73g (Reply 12): The issue is not so much P/A announcements but more so for evacuation commands which would be shouted by cabin crew during a crash & evacuation.
Pretty impressive IFE system to survive a crash and still be working well enough to distract someone from the fact that their aircraft has just fallen from the sky and hit the ground at high speed -- and pretty idiotic pax for not noticing and pulling off their headphones
ojas From India, joined Mar 2008, 2785 posts, RR: 23 Reply 16, posted (1 year 6 months 1 week 1 day 19 hours ago) and read 6419 times:
Excellent TR justbala
Just can't over the SQA380 .... it's a must do for me!!!!
Quoting justbala (Thread starter): On the LAX-NRT sector the IFE had to be restarted 3-4 times. As with my other recent SQ flights, the F/As are pretty strict about no earphones during landing and take off. Have not seen this with other airlines, but SQ is pretty serious abt this. Anybody know why?
Are there any safety parameters involved? like making sure everyone listens to announcements or something similar?
Quoting justbala (Thread starter): Overall the trip was exciting thanks to the Airbus 380 experience!! The service was top notch, as you would expect from any SQ flight. The only spot for improvement was probably the IFE.
As expected, good to know the service was top notch.
Thanks for sharing.
A lion does not concern himself with the opinions of the sheep