Sponsor Message:
Aviation Trip Reports Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
First Time Ever On The Whale Jet - SQ LAX-NRT-SIN  
User currently offlinejustbala From India, joined Feb 2006, 169 posts, RR: 0
Posted (3 years 1 month 3 hours ago) and read 19145 times:

Introduction:

After many a botched attempts to fly the whalejet on different airlines, I finally managed to snag a trip on board the A380, earlier this month (shameful rather considering the fact tht the 380 has been in service for almost 4 years now!!

I was in San Jose, CA on a business trip and had my return trip routed via LAX and SIN on UA and SQ. I also had the option of flying via SFO back to BLR on either AF or LH. But the option of flying on the upper deck in Y tilted the case in favor of SQ.

My inbound was on SQ via BLR-SIN-ICN-SFO. SIN-SFO flight was choc-a-bloc. I cud only get a middle seat for the SIN-ICN-SFO sector.

My flight from SJC to LAX was on a UA express CRJ. Pretty uneventful flight. Just a drinks service. I was able to check in only one of my bags , since my *Silver status gives me only 1 free checked in bag. Earlier this year it used to be 2.

My bag was through checked in till BLR. I was able to carry my other bag onboard as it was within cabin baggage sepcification, although I it travelled in the luggage hold and was delivered to me at the jetbridge in LAX.

After arriving @ LAX, I went up one level and started on my long walk to the Tom Bradley international terminal. Is there a better way to do this?! I do not remember seeing a train or bus facility.

The SQ check-in was just being set up and the lady at the counter told me that it wouldnt open until quarter past 12. So I headed up to the food court area and helped myself to a juicy steak at the Daily Grill.

It was interesting watching the going ons below. LY was checking in for their flight to TLV and by the looks of it the flight was going full. There were armed security guards at a distance, who were gone once the LY check in counters closed. OZ had wrapped up their check in, while LH had just opened theirs. The LY counter was taken over by TK.

On the other side there was a decent line forming in front of the BA counters that were yet to open.

Lines in front of the BA counter.
http://img694.imageshack.us/img694/8579/15092011243.jpg

View from the food court - AS, TN and SQ flights
http://img717.imageshack.us/img717/8262/15092011244.jpg

I headed to the check in counters for SQ. There were 3 counters for internet checkin passengers, 4 for Economy passengers and 2 for business and 1 for Suites. However of the 3 counters for internet, only two were operational and this led to the regular economy line being a lot faster than the internet checkin one  

Check in was done by a Chinese lady, who was very interested in exploring the links between Hinduism and Buddhism!! I checked in my second bag and was given my boarding pass for a window seat on the upper deck. I also requested for an emergency exit row for my MI flight from SIN to BLR. She was not able to process this and asked me to check with the staff at SIN, once I land there.

Security line was pretty long. However one of the TSA staff decided to do some standup comedy, while providing instructions and that helped us along!!  

Airside at LAX is pretty disappointing. Not many eating or shopping options.

TN 343 to PPT - Rangiroa
http://img714.imageshack.us/img714/9734/15092011245.jpg
http://img854.imageshack.us/img854/1213/15092011246.jpg

SQ was boarding from Gate 123. The gate was divided into 3 sections - lower deck Y, Suites and Business class and Upper Deck Y
http://img593.imageshack.us/img593/6237/15092011247.jpg

A bad shot of the A380 - 9V-SKI
http://img268.imageshack.us/img268/5576/15092011248.jpg

Feels strange entering from above the "letterings"!!  http://img545.imageshack.us/img545/2084/15092011249.jpg

We headed through the Upper Deck business class, to the cozy lil Y cabin at the end of the upper deck.

Love the baggage hold adjacent to the seat. Big enough to fit my laptop bag and then some more
http://img685.imageshack.us/img685/4982/dsc01725qj.jpg

The IFE and holder next to it


The IFE system was not turned on until we were airborne and was switched off more than 30 mins before we landed. SQ needs to upgrade its IFE offering. After the likes of EK/QR/CX and even 9W that provide touch screen facility, SQ's krisworld navigation was a constant battle between ur fingers and the contols!!

On the LAX-NRT sector the IFE had to be restarted 3-4 times. As with my other recent SQ flights, the F/As are pretty strict about no earphones during landing and take off. Have not seen this with other airlines, but SQ is pretty serious abt this. Anybody know why?

Mandatory Knee Shot:


Window Shot


TN and CX at adjacent gates
http://img155.imageshack.us/img155/3087/dsc01729g.jpg

Take off was pretty smooth and the first thing that hits u is - man the engines are not revving as they should be!! You almost fear that the a/c does not have enough power to life the big fat jet off the ground!! It actually takes some time getting used to the eerieness of the cabin!!  

Once we were airborne, the crew came around distributing menu cards. Soon a drinks rounds with nuts.

The first meal :
http://img193.imageshack.us/img193/8748/dsc01731po.jpg

I chose the fish option, which was delicious
http://img585.imageshack.us/img585/2761/dsc01732v.jpg

The seat next to me was empty on this sector and that meant I was free to roam around  

Visit to the loo , which was clean and well stocked:
http://img29.imageshack.us/img29/8550/dsc01733q.jpg

The cabin post the first meal - windowshades down.
http://img90.imageshack.us/img90/4715/dsc01735g.jpg

View across the aisle from my seat 73A
http://img585.imageshack.us/img585/9359/dsc01737k.jpg

The crew came around many time with drinks and snacks (fruits/bread/choco bars etc). I ordered for a cup of tea.

Tea served over the pacific. Notice the alternate seat lighting under the IFE display unit.
http://img851.imageshack.us/img851/9562/dsc01738o.jpg

The first time I went to the galley, the stairs to the main deck were barricaded.The second time however I was lucky

Steps leading down to the main deck


The aft Y class in the main deck
http://img215.imageshack.us/img215/4306/dsc01740kf.jpg

Back to the upper deck  

Feels good climbing stairs at 35000 ft up in the air!! The only other time I had done this before, was on an LH 346 from DEL to MUC. The toilets in the LH 436 in Y class are one level below  

Upper deck Y cabin being woken up for breakfast/snacks
http://img233.imageshack.us/img233/2769/dsc01743lk.jpg


Unfortunately forgot to take pics of the second meal!! I chose eggs and sausages and it was pretty good. There was a Japanese option too.

Soon the a/c was being prepared for arrival into NRT. Once we landed , we taxi-ed a fair bit to our gate and then the /ac did something that I have never experience before.. a 360 degree turn on ground!! Not really sure why, but the ac turned full circle before heading to the gate. Just as we docked in, we could view the LAX bound 380 pushing back.

We exited through the upper deck.

Some pics of the a/c @ NRT
http://img196.imageshack.us/img196/9192/dsc01744b.jpg
http://img339.imageshack.us/img339/4838/dsc01747tn.jpg

Welcome to Japan
http://img691.imageshack.us/img691/1949/dsc01748q.jpg

After a transit time of around an hour and 20 minutes, boarding was announced.

images from the jet bridge


NH 767 at adjoining gate
http://img23.imageshack.us/img23/487/dsc01749lf.jpg

Another view of the big bird
http://img90.imageshack.us/img90/6115/dsc01751by.jpg

Upper deck to the right, lower deck to the left
http://img10.imageshack.us/img10/4712/dsc01752sg.jpg

The crew had changed at NRT for this 7 hour long flight back to SIN.

Once airborne the crew served dinner. I went for the Japanese option which consisted of cold noodles, rice and pork. Extremely yummy!!
http://img59.imageshack.us/img59/9797/dsc01753da.jpg

Slept for a large part of this flight and beforeI knew it, we were descending into SIN and landed at around 3 AM local time.

Parting shots as we disembark
http://img683.imageshack.us/img683/677/dsc01755np.jpg
http://img12.imageshack.us/img12/7489/dsc01757y.jpg

My onward flight to BLR was not until 1:30 in the afternoon and I had tried booking a room at the transit hotel in advance. However I got a response that the facility was completely booked and I should try again once I land in SIN. I headed to the T3 transit hotel, expecting the worst, but to my good fortune they had a room available - for roughly S$70 for 6 hours.

The room @ the transit hotel (BTW there is no window behind that curtain, just a plain ol brick wall!!)
http://img148.imageshack.us/img148/9017/dsc01758aw.jpg

Attached bath
http://img31.imageshack.us/img31/8527/dsc01759k.jpg

Overall the trip was exciting thanks to the Airbus 380 experience!! The service was top notch, as you would expect from any SQ flight. The only spot for improvement was probably the IFE.


Flown IC , 9W , SQ , SV , GF , S2 , LX , IT , LH , OS , DN , AC , MH , 6E , MI , AA , TG , EK , QR , SG , TK , KW, UA ,
16 replies: All unread, jump to last
 
User currently offlinesutrakhk From Hong Kong, joined Apr 2008, 116 posts, RR: 0
Reply 1, posted (3 years 1 month 2 hours ago) and read 19073 times:

Thanks for the great report!

Quoting justbala (Thread starter):
SQ needs to upgrade its IFE offering. After the likes of EK/QR/CX and even 9W that provide touch screen facility, SQ's krisworld navigation was a constant battle between ur fingers and the contols!!

AFAIK, CX don't have touch screen on their IFE, and I hope they never use the touchscreen...... just imagine someone behind you just keep knocking you head when you want some sleep. Maybe due to my bad experiences


User currently offlineTCASAlert From , joined Dec 1969, posts, RR:
Reply 2, posted (3 years 1 month 2 hours ago) and read 19065 times:

Great trip report, thanks for sharing  

I am hoping to get on my first Whale Jet in a couple of months on SQ, LHR-SIN-SYD, would be nice to get the upper deck Y cabin (although we need the bassinet so will be restricted).

Are the windows really that small? They look tiny!

Cheers
TA


User currently offlineLAXintl From United States of America, joined May 2000, 25779 posts, RR: 50
Reply 3, posted (3 years 1 month 2 hours ago) and read 19045 times:

Thanks for the TR.

Quoting justbala (Thread starter):
Is there a better way to do this?

Yes you can take the free "A" airline connection bus on the lower level.

However its seems the few people that do connect at LAX tend to enjoy the open air break and making the walk.

Quoting justbala (Thread starter):
SIN and landed at around 3 AM local time.

The new SQ11 arrival time into SIN is atrocious.

As someone that uses the route frequently, I will never take this flight since they retimed it following arrival of the A380.
Hopefully once they get additional airframes they can revert bad to the original times.

Quoting justbala (Thread starter):
I had tried booking a room at the transit hotel in advance. However I got a response that the facility was completely booked

Yeah that seems to be a common thing.

However in my experience like yours they often have room. Also keep in mind SIN has a total of 3 transit hotels, one in each terminal so your odds improve greatly even if you need to take the train between terminals.



From the desert to the sea, to all of Southern California
User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 16
Reply 4, posted (3 years 4 weeks 1 day 15 hours ago) and read 18233 times:

Hi

Thanks for the report! It's nice you have got the upper deck on the LAX-NRT-SIN leg. Flying in a 2-4-2 configuration always makes up for a 3-4-3 config.


Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6824 posts, RR: 77
Reply 5, posted (3 years 4 weeks 1 day 15 hours ago) and read 18180 times:

Hi Balagopal,

nice report about your first A380 experience. I flew SIN-HKG on 9V-SKI last year, nice to see it in your report.

Quoting justbala (Thread starter):
SQ needs to upgrade its IFE offering. After the likes of EK/QR/CX and even 9W that provide touch screen facility, SQ's krisworld navigation was a constant battle between ur fingers and the contols!!

What I found most disappointing on SQ is the lack of camera views.


PH



Nothing's worse than flying the same reg twice!
User currently offlinejustbala From India, joined Feb 2006, 169 posts, RR: 0
Reply 6, posted (3 years 3 weeks 5 days 10 hours ago) and read 16570 times:

Thanks for all the feedback folks!!

Quoting sutrakhk (Reply 1):
AFAIK, CX don't have touch screen on their IFE, and I hope they never use the touchscreen...... just imagine someone behind you just keep knocking you head when you want some sleep. Maybe due to my bad experiences

My bad.. I kinda thot CX had touch screen. IMO with the new gen seats, u dont really feel anyone poking ur head while working on the touch screen.

Quoting TCASAlert (Reply 2):
I am hoping to get on my first Whale Jet in a couple of months on SQ, LHR-SIN-SYD, would be nice to get the upper deck Y cabin (although we need the bassinet so will be restricted).

The Upperdeck Y cabin has bassinet facility. If you look at the pic taken across the aisle u wud see the grooves for the bassinet. On the NRT-SIN leg we had a couple with an infant who used the bassinet

Quoting TCASAlert (Reply 2):
Are the windows really that small? They look tiny!

They are smaller than usual and are angled slightly upwards due to the curvature of the fuselage. Plus the much larger inner window makes it look a whole lot smaller.

Quoting LAXintl (Reply 3):
Yes you can take the free "A" airline connection bus on the lower level.

However its seems the few people that do connect at LAX tend to enjoy the open air break and making the walk.

Never knew abt this. Thanks. This time the walk was pleasant, with good weather and the fact tht my baggage was through checked. But otherwise it can be a bit daunting, especially navigating the kerbside check in mayhem!!

Quoting LAXintl (Reply 3):
The new SQ11 arrival time into SIN is atrocious.

As someone that uses the route frequently, I will never take this flight since they retimed it following arrival of the A380.
Hopefully once they get additional airframes they can revert bad to the original times

True esp for people headed to SIN. But for connecting pax, the waiting time has reduced by a few hours!!

Quoting LAXintl (Reply 3):
Also keep in mind SIN has a total of 3 transit hotels, one in each terminal so your odds improve greatly even if you need to take the train between terminals.

Well at 3 in the morning the trains dont work!!   You could just head to the nearest hotel and they wud help you find a room in any of the 3 terminals.

Quoting PlaneHunter (Reply 5):
What I found most disappointing on SQ is the lack of camera views.

Agree. but given the fact the IFE (including moving maps) is not turned on during the first and last 30 mins of flight, all the interesting sights are anyway lost.



Flown IC , 9W , SQ , SV , GF , S2 , LX , IT , LH , OS , DN , AC , MH , 6E , MI , AA , TG , EK , QR , SG , TK , KW, UA ,
User currently offlineairbuseric From Netherlands, joined Jan 2005, 4273 posts, RR: 51
Reply 7, posted (3 years 3 weeks 5 days 9 hours ago) and read 16440 times:

Hi,
great report on SQ's A380. I must admit, the meals look really good, especially I like the one you got once out of NRT.

Quoting justbala (Thread starter):
As with my other recent SQ flights, the F/As are pretty strict about no earphones during landing and take off. Have not seen this with other airlines, but SQ is pretty serious abt this. Anybody know why?

Very good! With earphones on, you might not hear commandos from crew during the critical phases of flight, being takeoff and landing. Crew can't see if you are listening to music or not, so just headphones off is the best to do for these moments.

Regards
Eric



"The whole world steps aside for the man who knows where he is going"
User currently offlinegabrielchew From United Kingdom, joined Aug 2005, 3311 posts, RR: 12
Reply 8, posted (3 years 3 weeks 5 days 6 hours ago) and read 16087 times:

I took that SQ 11 flight LAX-NRT way back in 2003. I remember the flight being quite empty on the B744, but with excellent SQ service. The A380 cabin is far nice than the B744 though. Looks like you got some nice service. It's a shame the flight lands in SIN at such a strange hour - no onward connections for a good few hours. I wonder why SQ scheduled it like that, instead of a few hours earlier/later.


http://my.flightmemory.com/shefgab Upcoming flights:LCY-ARN-AMS-LGW,STN-OTP-AMS-YUL,YQB-JFK-LAX-DUS-STN,LGW-DXB-BKK-HKG-
User currently offlineDocpepz From Singapore, joined May 2001, 1971 posts, RR: 3
Reply 9, posted (3 years 3 weeks 4 days 18 hours ago) and read 15428 times:

The old SQ12/11 timings meant that 2 SQ 744s were on the ground at the same time in NRT. One on the way to LAX, one one the way from LAX.

I think NRT cannot handle 2 A380s at the same time, which is why SQ11 is timed to arrive from LAX at the time SQ12 departs from LAX. It has nothing to do with the number of airframes SQ has.


User currently offlineqf002 From Australia, joined Jul 2011, 2987 posts, RR: 2
Reply 10, posted (3 years 3 weeks 4 days 13 hours ago) and read 15130 times:

Excellent report -- still waiting to try out an A380 (tragic seeing as I live in SYD which seems to be A380 central!)

Quoting airbuseric (Reply 7):
With earphones on, you might not hear commandos from crew during the critical phases of flight, being takeoff and landing. Crew can't see if you are listening to music or not, so just headphones off is the best to do for these moments.

Not an issue -- the system automatically pauses when an announcement is made, and you hear what is said through your headphones (often very loudly causing a rushed spasm to get them off!). The Panasonic system they use isn't the issue -- QF, EK etc all have the same system but allow gate to gate IFE/camera views. Must just be some strange SQ thing.


User currently offlineairbuseric From Netherlands, joined Jan 2005, 4273 posts, RR: 51
Reply 11, posted (3 years 3 weeks 4 days 13 hours ago) and read 15121 times:

Quoting qf002 (Reply 10):
Not an issue -- the system automatically pauses when an announcement is made, and you hear what is said through your headphones

It IS an issue. FA's can't notice you listening to the aircrafts IFE or listening to your own iPod etc. One rule is best, earphones off for everybody.

Quoting qf002 (Reply 10):
Must just be some strange SQ thing.

No it's not, since HV, KL, DY, LH all notified me before on European flights when the 'prepare cabin for landing' was performed.



"The whole world steps aside for the man who knows where he is going"
User currently offlinealoha73g From United States of America, joined Jul 2003, 2365 posts, RR: 4
Reply 12, posted (3 years 3 weeks 4 days 5 hours ago) and read 14672 times:

Quoting qf002 (Reply 10):
Not an issue -- the system automatically pauses when an announcement is made, and you hear what is said through your headphones (often very loudly causing a rushed spasm to get them off!).

The issue is not so much P/A announcements but more so for evacuation commands which would be shouted by cabin crew during a crash & evacuation. The goal for take off and landing is to have passengers not be distracted & also to minimize the amount of objects which would be flying around the cabin during a crash.

-Aloha!



Aloha Airlines - The Spirit Moves Us. Gone but NEVER Forgotten. Aloha, A Hui Hou!
User currently offlineqf002 From Australia, joined Jul 2011, 2987 posts, RR: 2
Reply 13, posted (3 years 3 weeks 3 days 19 hours ago) and read 14128 times:

Quoting airbuseric (Reply 11):
It IS an issue. FA's can't notice you listening to the aircrafts IFE or listening to your own iPod etc. One rule is best, earphones off for everybody.

Despite the fact that your iPod isn't supposed to be on for takeoff anyway? I don't agree that it's an issue -- I can think of many other airlines around the world that have gate to gate IFE without issue and I don't see how the issue you outline is unique to SQ in such a way that they need a different policy.

Quoting aloha73g (Reply 12):
The issue is not so much P/A announcements but more so for evacuation commands which would be shouted by cabin crew during a crash & evacuation.

Pretty impressive IFE system to survive a crash and still be working well enough to distract someone from the fact that their aircraft has just fallen from the sky and hit the ground at high speed -- and pretty idiotic pax for not noticing and pulling off their headphones 


User currently offlinejustbala From India, joined Feb 2006, 169 posts, RR: 0
Reply 14, posted (2 years 11 months 2 weeks 2 days 14 hours ago) and read 12046 times:

Quoting airbuseric (Reply 11):
Quoting qf002 (Reply 10):
Must just be some strange SQ thing.

No it's not, since HV, KL, DY, LH all notified me before on European flights when the 'prepare cabin for landing' was performed.

While LH crew collects headsets back, they dont ask people to remove their iPod/Music Player headsets off. Have only encountered that on SQ



Flown IC , 9W , SQ , SV , GF , S2 , LX , IT , LH , OS , DN , AC , MH , 6E , MI , AA , TG , EK , QR , SG , TK , KW, UA ,
User currently offlineTreeHillRavens From Malaysia, joined Jun 2007, 402 posts, RR: 1
Reply 15, posted (2 years 11 months 1 week 6 days 13 hours ago) and read 11465 times:

Man... generous food portion on the NRT-SIN leg. Love your pictures and it was very lucky of you to traveled on the upper deck.

User currently offlineojas From India, joined Mar 2008, 2977 posts, RR: 24
Reply 16, posted (2 years 11 months 1 week 6 days 5 hours ago) and read 11128 times:

Excellent TR justbala

Just can't over the SQA380 .... it's a must do for me!!!!

Quoting justbala (Thread starter):
On the LAX-NRT sector the IFE had to be restarted 3-4 times. As with my other recent SQ flights, the F/As are pretty strict about no earphones during landing and take off. Have not seen this with other airlines, but SQ is pretty serious abt this. Anybody know why?

Are there any safety parameters involved? like making sure everyone listens to announcements or something similar?

Quoting justbala (Thread starter):
Overall the trip was exciting thanks to the Airbus 380 experience!! The service was top notch, as you would expect from any SQ flight. The only spot for improvement was probably the IFE.

As expected, good to know the service was top notch.

Thanks for sharing.



A lion does not concern himself with the opinions of the sheep
Top Of Page
Forum Index

Reply To This Topic First Time Ever On The Whale Jet - SQ LAX-NRT-SIN
Username:
No username? Sign up now!
Password: 


Forgot Password? Be reminded.
Remember me on this computer (uses cookies)
  • Trip reports only! Other topics here
  • If criticizing an airline, express yourself in a dignified manner.
  • No adverts of any kind. This includes web pages.
  • No hostile language or criticizing of others.
  • Do not post copyright protected material.
  • Use relevant and describing topics.
  • Check if your post already been discussed.
  • Check your spelling!
  • DETAILED RULES
Add Images Add SmiliesPosting Help

Please check your spelling (press "Check Spelling" above)


Similar topics:More similar topics...
SQ LAX-NRT F, CI NRT-TPE F, And KA TPE-HKG J posted Thu Mar 16 2006 16:35:03 by Carfield
One Last Shot For The SkySuite: LAX-NRT In SQ F posted Thu Mar 10 2011 16:59:22 by N751PR
First Time On The Water posted Mon Jun 26 2006 09:09:13 by Ryan h
First Time On Jet Blue (some Pics Included) posted Thu Nov 17 2005 04:26:28 by FLY764
CGK-SIN-HKG, First Time On SQ posted Sat Oct 12 2002 05:32:12 by CGK
I'm Going To Be On The First Flight Of SQ 35 posted Wed Jun 27 2001 10:47:11 by SIA fan
First Flight On The A380! FRA-JFK On LH In Y. posted Mon May 23 2011 21:40:33 by EddieDude
LX Upgrade! Montreal-Zurich In First On The A333 posted Wed May 4 2011 04:38:15 by SloAir
Royal First Class On The Queen Of The Skies (TG) posted Sat Apr 9 2011 08:52:33 by thaia345
DFW-LAX On The Delta 77L! posted Wed Mar 23 2011 21:54:04 by Super80DFW

Sponsor Message:
Printer friendly format