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Frontier AUS-DEN On New A319  
User currently offlineFlashmeister From United States of America, joined Apr 2000, 2900 posts, RR: 6
Posted (12 years 6 months 2 days 13 hours ago) and read 2138 times:
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Frontier proved to me on this flight that they can play with -- and beat -- the big boys. Comfortable, pleasant, efficient... I got exactly what I paid for:

Route: AUS-DEN
Flight: F9 811
Aircraft: Airbus A319
Tail Reg: N901FR

Getting to the Austin airport was easy - parked, went into the Terminal, which is a great building, and checked in. Frontier checkin at Austin is handled by Delta at Delta's counter, which was sort of strange, but a necessity, I suppose.

Clearing security was a cinch and I headed to gate 6.

The Frontier A319 landed on time and offloaded a pretty full plane and quickly was turned. Our flight was about 40% full (which concerns me as a Frontier shareholder) and we boarded quickly.

One complaint was that the Delta staff handling the boarding didn't know what airline they were handling - they had to go off-mic and look at the name "Frontier" and then also go off-mic to remember the names of the elite FF levels (Ascent and Summit).

Once on board, the plane was terrific - clean, new, well-kept, bright, and warm. The seats are comfortable (although they could recline more). The A319 fleet gives you 33" of pitch, and you can tell that you have a little more room. They have footrests, too, although that seemed pointless.

One thing in the forum was that people indicated that Frontier's A319s have Audio and Video IFE equipment, but it's not used. Maybe on other A319s in the fleet, but not this one. It was pretty plain-jane.

I was assigned seat 13D, but since the plane was pretty wide open, I moved to seat 5A before takeoff.

We departed runway 35L and got up in the air pretty quick - 3000 feet or so... I was really impressed. Climb was comfortable, and shortly after takeoff, the FA's came through with drinks and snacks. The FAs were EXCEPTIONALLY friendly and very pleasant.

The weather, however, was not so pleasant: pretty much constant moderate chop all the way through to Denver. The pilots did turn off the Seat Belt sign for a little bit, but turned it back on 5 minutes later and told us that it would remain on until we got to Denver, but that if we had to use the facilities, we could as long as we made it brief and were careful.

Later in the flight, they announced that everyone should stay seated and not even get up to use thejohn. The bumps got pretty bad for a bit but calmed down.

After they calmed, the FA's made the rounds 3 more times -- yes 3 -- before we arrived in Denver asking if anyone else would like another snack or can of soda. I was VERY impressed with the onboard service. It was terrific.

Landing in DEN, we landed on runway 16 -- the pilot greased it pretty well. I missed what gate we came in on, but we were greeted by 3 other F9 planes waiting for gates. Turns out that there was a security breach and they cleared the A concourse -- nobody could come or go. So, we waited for 15-20 minutes and had a good time waiting. Again, the FAs were pleasant and tried to help pass the time.

The only negative thing I can say about Frontier's service to Denver is Baggage Claim. This entire airline is crammed onto one carousel -- so there are 6 or 7 flights at once on one carousel, and no flights at all on the two adjacent ones. That seems a little silly to me.

All in all, I was very impressed. Nice service, terrific prices, and a good operation overall. Makes me feel much better about being a shareholder, too... Frontier gave me exactly what I paid for, which is more than UA/AA/DL/NW etc., can say...

8 replies: All unread, jump to last
 
User currently offlineBA From United States of America, joined May 2000, 11153 posts, RR: 59
Reply 1, posted (12 years 5 months 4 weeks 1 day 3 hours ago) and read 1884 times:

The only negative thing I can say about Frontier's service to Denver is Baggage Claim. This entire airline is crammed onto one carousel -- so there are 6 or 7 flights at once on one carousel, and no flights at all on the two adjacent ones. That seems a little silly to me.

That's going to change soon.

Regards



"Generosity is giving more than you can, and pride is taking less than you need." - Khalil Gibran
User currently offlineTCAS From France, joined Sep 2006, 0 posts, RR: 0
Reply 2, posted (12 years 5 months 3 weeks 6 days 8 hours ago) and read 1846 times:

Thank you sooo much for this report! I am flying Frontier AUS-DEN in July and was looking for a recent report on the A319. Great job!

User currently offlineCrosswind From United Kingdom, joined Nov 2000, 2600 posts, RR: 58
Reply 3, posted (12 years 5 months 3 weeks 5 days 12 hours ago) and read 1812 times:
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Very nice report,
Frontier do seem to operate along the same lines as JetBlue, low fares but quality service.

Just out of curiosity, what were the inflight "snacks"
On a European flight a snack would mean sandwiches and chocolates, but US carriers seem to use the term "snack" to describe the free bag of nuts you get with your drink...

In any case, Frontier appear to provide service superior to competing "full-service" carriers! Full-Service is increasingly ironic in the US, as many supposed low-cost/low-fares airlines provide equivelant (or better!) service  Big grin

Regards
CROSSWIND


User currently offlineTCAS From France, joined Sep 2006, 0 posts, RR: 0
Reply 4, posted (12 years 5 months 3 weeks 5 days 10 hours ago) and read 1797 times:

Crosswind, many Europeans have the view that Southwest is the only US low cost airline and that all other US low cost airlines base their performance off of them, only serving peanuts. This, however, is not true. I am not sure, but I think that Frontier serves real food, and on occasion hot meals. Plain chocolate is hardly served on any U.S. airline, but chocolate cookies, etc. are common.

User currently offlineChepos From Puerto Rico, joined Dec 2000, 6225 posts, RR: 11
Reply 5, posted (12 years 5 months 3 weeks 5 days 3 hours ago) and read 1786 times:

I wish chocolates were served more often on U.S. carriers. I remember when AA used to give out chocolates, just delicious. Sorry to get off topic but I just love chocolates.
Chepos



Fly the Flag!!!!
User currently offlineFlashmeister From United States of America, joined Apr 2000, 2900 posts, RR: 6
Reply 6, posted (12 years 5 months 3 weeks 3 days 11 hours ago) and read 1759 times:
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On this flight, they offered Cheese and Crackers, but I didn't have any (I had lunch in the terminal).

Coming home, I got on one of their 737-200s... not as nice as the Airbus, but still pleasant people, good service, and an on time arrival.


User currently offlineTCAS From France, joined Sep 2006, 0 posts, RR: 0
Reply 7, posted (12 years 5 months 3 weeks 3 days 10 hours ago) and read 1750 times:

WHOOOAHHAH. Hold on. Are you saying that they operated the 737-200 on the AUS-DEN flight or DEN-AUS flight?

User currently offlineRyanair!!! From Australia, joined Mar 2002, 4756 posts, RR: 25
Reply 8, posted (12 years 5 months 3 weeks 2 days 23 hours ago) and read 1744 times:

I am VERY glad to read about a good US domestic flight and it comes to show that you do not need any effort to provide good service.

I frequently get flamed for bringing up how service sucks on most US carriers and the justifications for the non-existent service are:

1) the airline is so large (so shouldn't customer service be expanded relatively??)
2) transportation is a primary means of transportation in the US so its strictly business, fast paced nation with places to go... (uh-huh, like Asians are not?)
3) Passengers need to think for themselves and get things for themselves if they need to from the galley, not wait to be served by the FAs. (Wait a minit, why do we have FAs for?)
4) Asian airlines are pure fantasy with their high tech IFE gizmos and service at a raise of an eyebrow. (Need I say more?)
5) the airline got you there safely, what more do you want? (Isn't that what an airline is SUPPOSED to do?)

Aircraft might be old, food might suck (huh, what food?), and there are post-911 cutbacks but it does not hurt to smile, does it?

Well, I am glad Frontier has given US aviation a good name and I will continue to look forward to good reprts from them. Good on ya!

Cheers
Ryan






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