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SAS Longhaul: Stockholm To New York, With A Twist!  
User currently offlinedeltamartin From Sweden, joined Dec 2010, 1061 posts, RR: 7
Posted (2 years 10 months 1 week 6 days 23 hours ago) and read 19812 times:

This is a Tripreport covering my recent trip to New York with my family.

There's not so much to tell about the planning of this trip, since I wasn't that involved. My mother took care of the deciding of flights and the booking process, probably because if I would have chosen we would probably have flown a more ”exotic” carrier, while she just wants to get there as fast as possible. So she made a booking with SK with the routing ARN-EWR-OSL-ARN. The reason for traveling via OSL on the way back was due to the fall break from school during the time of our travel, and the cheapest economy tickets to ARN was all out, so it was cheaper to travel via OSL. I don't complain, as the departure from EWR was later for the OSL flight, meaning more time in New York, and I never mind an extra segment. Our dates for this trip was from 29th of October, with return on the 3rd of November. All legs were booked in Economy Class.

Our booked routing:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/map.gif

I did one thing in the planning of this trip though, I introduced Optiontown to my mother. For those of you who don't know about Optiontown, it's a webpage that cooperates with some airlines allowing upgrades to higher classes for a lot less money than buying the ticket in the higher class when booking, although an upgrade is not guaranteed, it's the airlines decision if you will be upgraded or not. If you do not get upgraded, you get back the money invested, except for a small administrative fee. Basically, it allows the airlines to sell a few more economy seats, while still earning money on those who get upgraded rather than giving away free op-ups.
We decided to try our luck with an upgrade for the two longhaul flights in our itinerary (SK don't offer optiontown upgrades on shorthaul anyway).

Despite our “boring” chose of airline (I don't mind flying SK, just that I have flown them plenty of times before, and no one minds flying a new airline, right?), it was a rather nice routing for me, as it would be my first flights on the A330 and first time at EWR.

The plan was that all four of us in my family (me, my parents and my sister) were to go on this trip, but due to my sister starting a new job, she was unable to come with us. So we ended up being only three for this trip.

A few days before our departure we got an e-mail saying that we had not been upgraded on our ARN-EWR flight. The upgrade decision were still pending on the return flight though.

October 29

We arrived by car to a parking facility called Benstocken, located in the forest surrounding ARN about two hours before departure. A few minutes of waiting for the transfer bus to the terminals and we arrived at ARN terminal 5 after a short busride.

We went to a self service check in desk in the newer of two departure halls in Terminal 5.

The queue for bagdrop was awful as we arrived!
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04193.jpg

As we entered our details in the self service kiosk had a message saying “Your flight is overbooked, we are looking for passengers willing to travel with a different itinerary. Please contact a SAS representative for more information”.
As we had nothing planned in NY on the day of our arrival, we decided to ask what they had on offer.
They offered a routing with LH via MUC, with arrival in the late afternoon, and 600 EUR in travel vouchers. We decided to accept this offer.
The SK representative went away for a min to take care of our rebooking, but she quickly got back, telling us that the MUC flight had been fully booked aswell, and that we would have to take the SK flight anyway.
Not that I really mind, although those 600EUR travel vouchers wouldn't have been too bad!

Anyway, she printed our boarding passes for the SK flight and advised us to the bagdrop for bagtags, instead of the usual printing of bagtags at the self service kiosks.

Luckily, the queues for the bagdrop was not as bad now as when we arrived, it actually went rather fast, as they had plenty of lines open, and after about five minutes we had left our bags and we headed towards security.

Queuing in the, now much shorter, queue.
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04194.jpg

Only a few people ahead of us and we were through in a couple of minutes. Departure was a little less than an hour away and we decided to head straight to the gate.

So through the tax free store after security and towards the passport control, which did not have any queue.

Tax free store:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04195.jpg

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04196.jpg

F-pier:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04197.jpg

Old part of terminal 5:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04198.jpg

Certain parts of ARN seems to be deserted at all times:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04202.jpg

Once through passport control, we were at the non-schengen part of the F-pier at ARN. This pier is in a smart layout, all gates can be used for both Schengen flights and to those outside of it. Downstairs is for departures inside Schengen, and upstairs is non-Schengen.

Some construction works going on right after passport control:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04203.jpg

While walking to our gate we passed the gate where the flight to ORD would depart from, and I noticed that their flight were to be operated by the SK A330 with Star Alliance livery, SE-REF. Too bad, as it would have been my preferred bird over the Atlantic ocean today.
I couldn't take a decent photo of the bird tho, since the gates holding pen were in the way, and the window has blinds, making photographing difficult even if standing next to the window.

The gate for SK's flight to ORD:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04205.jpg

We went to our gate, showed our boarding passes, and we were let into the gates holding pen.

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04207.jpg

SK903
ARN-EWR
Airbus A330-300
OY-KBN “Eystein Viking”

Quite a lot of people in the holding pen, and it was obvious that the flight would indeed be full.

All I could see of our plane through the blinds:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04209.jpg

After not too much waiting, pre-boarding for families with children were announced and thereafter Business Class passengers, then Economy Extra passengers and finally for Economy Passengers.
The order was enforced by the gate agents.

We headed down the jetway among the first Economy passengers.

The Jetways at ARN's F-pier is all glass walls, so it offers some nice views of the aircraft when boarding.

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04211.jpg

The ride for today is OY-KBN, obviously a new reg for me, since this was my first A330 flight.

We boarded and I headed down the first aisle to my seat 27 A, my Mother was seated next to me on 27B. Due to some trouble when canceling my sisters ticket, my father was seated on 40 C. It wasn't too much of a problem though, as he will be happy as long has he is seated on an aisle seat.

SE-REF on the neighboring gate:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04214.jpg

The seats were over expectations. Soft and comfortable, and the legroom was actually much better than I thought it would be.

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04250.jpg

The only thing I could complain about regarding the comfort is that the IFE system box is rather large and reduces the space for your feet quite a bit.

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04275.jpg

Boarding process wasn't really that fast since the flight was completely packed. Jumpseats were used for passengers.

After a while though, things calmed down and “Boarding Completed” was announced.

A welcome message was played on the PTVs and we pushed back. The welcome message was followed by the safety demo, also played on the PTV.

There were also a few messages from the crew. The captain was a Norwegian fellow with a very English sounding name, I actually remember him from my DXB-CPH flight earlier this year.
He announced that we would have quite a lot of headwind today, so we would have quite a lengthy flight time.

The crew that mainly served our part of the cabin was an older male and an older female. As usual on SK flights (esp. longhaul) the average age of the crew was rather high.

The IFE system was turned on since we sat down, you could choose between a forward camera or moving map, the other functions, such as movies, music and games, were turned on after takeoff.

Forward camera while at the gate:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04213.jpg

Pushback.
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04218.jpg

We taxied towards ARN's runway 19R.

Qatar A330 on another neighboring gate:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04220.jpg

SE-REF on takeoff roll. Have a good flight!
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04223.jpg

Cabin view from my seat during taxi.
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04224.jpg

Overhead panels:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04285.jpg

We entered the runway and did a rolling takeoff.

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04226.jpg

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04228.jpg

TG on the B-pier of Terminal 5.
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04230.jpg

Terminal 2:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04232.jpg

When we had gained a little altitude after takeoff, we turned right, and lined up for our westbound direction.

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04234.jpg

Still a long way to go:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04239.jpg

For the first few minutes of the flight, it was pretty nice views over Mälardalen region of Sweden, west of Stockholm.

Soon though, the skies got overcast.

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04241.jpg

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04253.jpg

Around this time, the seatbelt sign was turned off.
Not too long after, a drink run started, they were clear about this being a drinks run only, and that you will be given a second chance to get drinks for your meal.
Makes sense since it's still too early for lunch.

I decided on orange juice and apple juice. The drinks were served with salted almonds.

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04246.jpg
I have already drunk most of my juice in this picture, so no, they did not serve me that little!

An hour or so later the meal service was started. There aren't suppose to be any choice regarding the entree for economy passengers, but they had meals over from the economy extra section, so we could chose between chicken with mushroom risotto or fish with mashed potato, fish being the economy extra dish. I decided on the chicken while my mother had the fish. Apparently they had loaded quite a few of those fishes, as my father also got to choose the fish, he was told he got the last one.

The meal was great, one of the best one I've ever had on an airplane actually. The chicken was perfectly cooked and it was served with broccoli's. Didn't eat much of the risotto though, as I'm not that fond of mushroom and I somehow got the impression that the mushroom would be separated from the rice, and not a part of the risotto.

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04247.jpg

The salad starter was nice, the panna cotta as dessert was nice, the soft bread and the crackers were nice, so overall, a very good impression of the meal.

When the drink run for the meal was commenced they were out of apple juice so I decided on having two glasses of orange juice.

My mother, who usually don't like airplane food, said that she loved the fish. So catering for this flight was really great.

Cabin after the meal service:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04255.jpg

The flight progressed smoothly, unfortunately though, the skies stayed overcast for most of the flight.

Earth was visible for a few minutes once over Greenland.

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04260.jpg

And once at the coast of Canada.

One thing that I don't like about SK's longhaul economy product is the IFE system. It's not very bad, just not as good as the competition. It is a PTV with touchscreen, it has a few games you can play, but the worst part is that it don't have AVOD. You can choose what movie you want to watch, but they loop on separate channels, so if you begin watching a movie that already started, it's impossible to know for how long the movie has been playing or how long it is until it starts over. Music is about the same, did not bother too much with that though since I prefer to play my own music.
Oh well, atleast they have a decent airshow and a forward/down camera, and the system worked well with a quick response time.

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04271.jpg

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04273.jpg

Another bad thing about the IFE system is the location of the handheld remote. Its on the inside of your armrest, so it's really easy to accidentally hit a button. A lot of people hit the FA call button without meaning it. I imagine that having it located in the seatback infront of you would be much better.
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04266.jpg

I did however manage to watch (most of) a movie with this system.

The mood on the flight were really great, with lots of vacationers going to New York and other places in America. The crew was great and had a nice approach to the passengers with lots of smiles.

About halfway into the flight I did a little tour of the economy cabin to visit the lavatory and visit my father in the larger rear economy cabin.

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04258.jpg

Back at my seat:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04264.jpg

One and a half hour or so before our scheduled arrival time there was a light meal. We were offered a cheese sandwich and a tetra with blackcurrant lemonade.

Before serving we got a hot towel:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04277.jpg

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04281.jpg

It wasn't really much but it tasted good enough.

Despite our headwinds we sooner or later reached American Airspace and begun descent.

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04284.jpg

During descent they showed information for those continuing on a connecting flight.
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04291.jpg

The flight deck announced that the weather in New York was snowy, so there were some delays at EWR and we would be in a holding pattern, so it would be another hour until landing.

We did a few laps over Albany and another one closer to New York.
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04294.jpg

Shortly thereafter, the captain was on the speakers again. He first told us that there still was a lot of delays and other troubles due to the snow at EWR, and that it would be another 30 minutes or so until landing.

Why, thank you! Even though we are not quite there just yet.
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04287.jpg

Shortly after the picture above were taken, the flight deck was once again on the speaker. He said that the situation had become even worse at EWR, and that the airport had been closed. He continued saying that we had fuel enough to divert, and that we would do so by flying to Washington. I'm guessing that this destination was chosen because SAS flies to IAD from CPH, so SK had some ground service available.

The reaction of the passengers wasn't really too bad, mostly surprised I'd say.
The same can be said about my reaction, after all, I would get to log a route that isn't flown commercially (ARN-IAD) and I'd get to visit a new airport, even if only for a landing. I was also looking forward to seeing the famous terminal building in IAD.
This would also be my first diversion.

Next followed a few minutes of cruising on this rather low altitude (around 10000 feet), while pointing our nose to IAD.

As the seatbelt sign was still turned off and people were moving around the plane, I decided to go back to my father to hear his reaction about the diversion. It was about the same as for the other passengers. While I was chatting with my father we begun climbing, so I decided to head back to my seat.

The rear economy cabin a few minutes after the diversion announcement:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04302.jpg

The pitch of climb increased while I was walking up the aisle, It actually got rather heavy to to reach my seat. Was probably the most powerful climb I've experienced while standing up in an aircraft. And you could tell that it wasn't only me having trouble moving about in the aircraft.

Not surprising, shortly after I was once again seated, the seatbelt sign was turned on and not long after, we experienced some serious turbulence.

The aircraft was thrown right, left, up and down. I did get a little sick after a while, but not too bad.

My father later told me that it was plenty of people throwing up in the rear cabin, and that one passenger almost fainted.

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04305.jpg

They changed the IFE systems destination to Washington aswell.

Why, thank you... again!
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04303.jpg

We climbed through the clouds and we soon broke through them, if only for a minute or two, before once again beginning our descent, although this time to IAD.
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04307.jpg

I found it funny that they kept showing the transfer info for those with connections at EWR even after the system changed its destination to IAD.
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04311.jpg

The turbulence had become somewhat better, and soon into the descent it was all over.

The visibility was very bad with thick clouds. Ground wasn't visible until final approach.
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04312.jpg

The clouds really was thick, that winglet is usually blue.
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04313.jpg

Scratch that, I mean, it's usually a winglet out there!
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04314.jpg

Washington had seen some snow too, but not enough for any major troubles at the airport.

We touched down on runway 1R about 1½ hour after what our scheduled arrival time would have been at EWR.

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04316.jpg

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04317.jpg

We slowly taxi to a remote stand, next to a deicing area for regional jets and turboprops.

One of the reasons AA is doing badly:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04320.jpg

I like this picture, it has all 4 of UA/CO's current liverys, even if only in regional versions.
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04327.jpg

Parked at last:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04331.jpg

The crew said that we have to stay in the aircraft until they get information of what will happen next, but we are allowed to use cellphones and similar.

30 minutes or so later, we are told that we will be bussed to the terminal and retrieve our luggage, where we would receive further information.

Another 30 minutes and we're on one of those funky buses that you step onto at the same height as the aircraft door, and lower itself to the ground while driving. I find them rather cool actually.
I believe that two buses was sufficient to empty our plane. They were quite large inside.

One of the buses as seen from the plane:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04340.jpg

Cabin during deboarding:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04344.jpg

View of our plane from the bus, first time I went through a rear door of a widebody.
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04346.jpg

Interior of the bus:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04348.jpg

First view of the beautiful terminal:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04351.jpg

We get driven to immigration that is in a rather modern and nice facility.

View of the beautiful terminal from the immigration room:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04356.jpg

The queue is long but there are a sufficient amount of officers working today so we get to the counter in about 20 minutes. The girl at the immigration counter tells us that this weather is not normal for the east coast this time of the year, and that IAD had already gotten 4 flights diverted to from the NYC airports.

Once we're through we had to wait for our luggage for another 35 minutes or so. The only additional information we received regarding our situation was that we would have to go to the SAS check in desks once we were through customs.

So through customs we went and we arrived to the arrival hall, and found our way up to the departure hall with the checkin desks. Great architecture here, seems like those Finns actually are good at something!

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04359.jpg

A girl in the desk informed what many of us was suspecting, we were being bussed to EWR.

We were directed to the bus and luckily we got room in the first one.

The bus that was taking us to EWR:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04362.jpg

The seat was comfortable with a nice amount of recline.

Legroom was nice when the seat infront was upright.
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04363.jpg

Much worse when the seat infront was reclined though.

The people who couldn't take our bus, and had to wait for the next ones:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04364.jpg

Cabin view:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04365.jpg

Remained off for the entire drive:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04366.jpg

Last look of the beautiful terminal:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04372.jpg

Spent the trip mostly trying to sleep, but as always, I had difficulties to sleep while sitting up.

The bus driver had promised us a break around halfway to New York, but he decided to skip it because he had been told that the weather was to worsen as the night came closer. Fine by me, I just wanna get to NY as soon as possible, but I could tell that some people were clearly annoyed by his decision.

After a four hour bus ride, we were dropped off at EWR 9 hours after our scheduled arrival time.

The bus that took us here:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04375.jpg

EWR Terminal B:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04376.jpg

ATC tower:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04378.jpg

We decided to just take a cab to our hotel.

As soon as we reached our room, we just crashed and slept for a good 11 or so hours.

Our hotel was called Holiday Inn express Times Square. It was on west 39th street and had small but functional rooms and a decent breakfast included. The location was also rather nice. We had a room on the 29th floor.

Our view:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04389.jpg

Hotel exterior:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/PA300003.jpg

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/PA300004.jpg

Next followed five days in the city that never sleeps, the town of all towns, the Big Apple!

We did plenty of things during our visit, I'm gonna show you some of the highlights.

We went to a Rangers game at the Madison Square Garden, it was Rangers vs. San Jose Sharks.

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/PB010159.jpg

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/PB010167.jpg

The game ended with a victory to Rangers, 5-2!

Too bad though that our Swedish goalie Henrik Lundqvist didn't play. Oh well, always a reason to come back and do it again!

Another thing that we did was to visit a park called High Line on lower west side.

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/PB030232.jpg

Its basically an old railroad track at the height of the 3rd floor on the surrounding buildings, that has been revamped into a park, where you can leisurely stroll from one end to the other.

It was a nice experience, with nice design and some good views of Manhattan buildings.
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/PB030235.jpg

We also visited the Marriott Marquis hotels revolving rooftop restaurant & lounge.
We decided on the lounge, as they had a buffet, and were much cheaper than the restaurant. We were mostly there for the view anyway!
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/PA310085.jpg

There was a nice sunset displaying over New Jersey.
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/PB010181.jpg

Interior:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/PB020188.jpg

The lounge was on the 47th floor, and the restaurant on the 46th. The hotel is located right next to Times Square, and I highly recommend a visit to this restaurant or lounge for anyone in New York, that want to dine with a view!

Last time we were in New York, we went up the Empire State Building, so this time, we decided to go up the Rockefeller Center instead. They had a nice facility, almost as high up as the Empire State Buildings observation deck.

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/PA310089.jpg

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/PA310091.jpg

The famous ice-rink at Rockefeller Center:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/PA310093.jpg

The Rockefeller Center facility was located on three floors from 67-70, with views both from indoor and outdoor. Plenty of room for everyone and not cramped at all. A nice experience with a nice view.

Empire State Building and Downtown:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/PB020113.jpg

Pan Am building:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/PB020117.jpg

Central Park:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/PB020120.jpg

I kinda like this shot:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/PB020121.jpg

Marriott Marquis, where we were the previous evening:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/PB020123.jpg

Times square from above:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/PB020140.jpg

LGA in the distance:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/PB020141.jpg

We also walked over Brooklyn bridge, a nice experience with lots of nice picture opportunities of the Manhattan Skyline.

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/PA300032.jpg

Some construction works going on:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/PA300040.jpg

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/PA300042.jpg

Downtown Manhattan:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/PA300047.jpg

Statue of Liberty in the distance:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/PA300053.jpg

Empire State Building and Chrysler Building, with the Pan Am building in between:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/PA300055.jpg

36 hours or so before our return flight, the morning on the day before departure, we received an email from Optiontown saying that we had been upgraded to Business class for our EWR-OSL flight!
But when I went in to our booking on the SK website, we were only able to choose seats in the Economy Extra cabin. We decided to ask at the airport the next day what that was about.

That evening we checked in for our return flights, and chose exit row seats for our OSL-ARN leg.

November 3

After spending a few days in New York it was time to head home.

We took a cab to EWR Terminal B.

We headed to the SAS ticket office to ask what class we would be traveling in, and the lady at the ticket office probably didn't understand our question, as she just told us that optiontown doesn't guarantee an upgrade and that Business class was fully booked.

EWR terminal B interior, they were doing some renovation work:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04393.jpg

So we went on to the checkin desk and asked the same question there, and the girl there was as clueless as the one at the ticket office.

Luckily though, SK's station manager at EWR walked past and noticed our problem, and unlike the others, he understood it. He did a lot of typing on his keyboard and said that we indeed were only upgraded to Economy Extra, and that Optiontown must have made a mistake. For the record, I have yet to see if we will get our money back for the additional cost of the business upgrade.

Oh well, Economy Extra isn't too bad really. The main downside with the upgrade is that I lost my window seat, we now had a block of three seats in the middle of the cabin.
But hey, I get an upgrade to Economy Extra and a helluva lot more EuroBonus points. Besides, it's a night flight anyway so there won't be that much views, and the extra space will do nicely when trying to sleep.

So when done checking in I held a boarding pass with the seat 18E in my hand.

We walked towards security and as there were only a few people there we were through in about 10 minutes. I had forgot my computer in my backpack, so what they did was to open my back and take it out, without notifying me, scanning them separately with my bag wide open.

Luckily though, nothing fell out and we could continue to our gate.

My mother and father have Diners Club cards, but as the lounge we had access to at EWR was in the same terminal, but in a different pier, we could not reach it. Atleast I did not find a way to move between the piers once airside.

The pier was rather boring, with only a few small shops and rather expensive prices.

Corridor out to the departure lounge:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04394.jpg

One of the “stores”:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04395.jpg

Atleast there was sufficient seating once we reached the circular shaped building.
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04402.jpg

http://i1120.photobucket.com/albums/l4<br><br></font></td></tr></table>

<table border=

48 replies: All unread, showing first 25:
 
User currently offlinedeltamartin From Sweden, joined Dec 2010, 1061 posts, RR: 7
Reply 1, posted (2 years 10 months 1 week 6 days 23 hours ago) and read 19935 times:

So what we did now was to wait until boarding was called on our gate B63. Our aircraft was already there when arriving, luckily for me, it was SE-REF who would be operating the flight, the only longhaul Star Alliance jet in the SAS fleet.
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04398.jpg

“Erik Viking”
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04400.jpg

LH had sent a 744 from FRA.
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04396.jpg

And an A330 from DUS.
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04410.jpg

BA was here with a 772 from LHR.
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04418.jpg

After my little roundtour I settled down and waited for boarding.

Manhattan in the distance:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04414.jpg

CO retrojet:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04416.jpg

And while waiting, SQ joined the party with the worlds longest non-stop flight from SIN, with the beautiful A340-500. I would love to fly that one some day!

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04435.jpg

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04438.jpg

When I was taking a picture of LH's 744, an airport official approached me and told me that photographing wasn't allowed, and that I have to turn my camera off. I obliged and didn't turn my camera on until I was seated in the plane.

SK908
EWR-OSL
Airbus A330-300
SE-REF “Erik Viking”

Sooner or later, boarding was called and after the small children and old people announcement was made, Business and Economy Extra passengers were allowed to board, this was actually enforced. We were among the first 20 or so people to board and after reaching door 2L it was only a short walk to our seats.

View of the economy cabin from our seats (sorry about the yellow, accidentally put my camera on “sunset” mode):
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04440.jpg

I sat down in my middle seat, it was actually rather cool to sit in the very middle of a widebody. I'd still prefer a window seat any day of the week though.

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04444.jpg

The seat itself is very comfortable, lots of legroom and a nice recline. The footrest is also a nice feature. It's very much comparable to BA's World Traveler Plus seat on their 767's, which I had the luck to try out on a LHR-ARN flight earlier this fall.

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04463.jpg

The flight was full, atleast I did not see any open seats. I didn't really look in the rear economy cabin though but it seemed to be rather full aswell.

This time, the IFE system wasn't even in it's restricted mode when boarding, it was only showing the same thing as the overhead screens.
Luckily though, I realized that I could change channel on the PTV on my hand held remote, so I did manage to watch the takeoff on the forward camera.

We took off on an unknown runway (impossible for me to tell when seated in the middle of the cabin and it's dark out, and first time flying to or from EWR).

Banking after takeoff:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04457.jpg

Still quite far to go:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04458.jpg

The flight crew announced that our flight time would be a quick 6½ hours due to favorable tail winds.

Soon after the seatbelt sign was turned of the dinner service was started. Unlike my outbound flight, we were asked to order drinks for the meal at the drink run.

The meal choices were some sort of steak (they had a name for it which I can't seem to recall) and ravioli. I chose the steak and I was rather disappointed.

The steak wasn't really that good, and overall the meal wasn't too good. Atleast there was decent quantity so I did get rather full.

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04465.jpg

My mother chose the ravioli and it turns out it was some kind of fish/shellfish ravioli, so I'm still glad I chose the steak. She wasn't so happy about her meal either.

The appetizer and dessert was decent enough, it was a salad and some sort of vanilla pastry.

Not so much more happened during this flight, since it was over night, I watched a movie on the IFE system (It has AVOD, otherwise pretty much the same as in Economy), and then slept for an hour or two, until it was time for breakfast.

Cabin view with lights off:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04467.jpg

Cruising:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04472.jpg

November 4

Since the flight was so short, there weren't much time between the meals, and due to the time zones, it was 1 AM or so for our bodies, so breakfast was way to early for most of us.

Rather nice breakfast plate, I only managed a couple of glass of juice and the Greek yogurt with muesli, with some coffee to stay awake!
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04473.jpg

Not so far to go!
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04475.jpg

Not long after, our descent started. It was clouds over Norway today, so I didn't miss much by being seated in the middle.
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04490.jpg

Why, thank you!
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04487.jpg
The IFE system might not be the best one, but atleast it's polite!

We worked our way through the clouds and landed safely on runway 01R.

Some crosswind today:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04501.jpg

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04503.jpg

We taxied to one of the widebody gates at the end of the international pier.

My seat after the 6½ hour flight:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04510.jpg

Economy extra cabin while deboarding:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04512.jpg

Deboarding was via door 1L, so I could see the business class cabin on the way out. I wouldn't mind being seated here!
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04513.jpg

We walked into the terminal and were met by the passport control, which was quick. We then continued to the international transfer security check. It had a long and slow queue, and we were rather early out of the aircraft, so the queue kept growing behind us. There was a lot of annoyed grunts among the people in the queue.

Walking towards the transfer security checkpoint:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04518.jpg

After waiting for about 30 or so minutes, we reached the security check which was quick. Funny that they only used 1 of the 2 available lanes, despite being peak time for transfer passengers. Once through, our flight to ARN was already boarding.

Walking the short distance to our gate:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04519.jpg

SK484
OSL-ARN
Boeing 737-800
LN-RRK “Gerud Viking”

Our gate number 39 to the left, where boarding had begun:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04523.jpg

After showing my boarding pass to the gate agent I proceeded down the jetway, only to find an old friend at the stand. This would be my fourth flight with LN-RRK.
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04524.jpg

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04525.jpg

LN-RRK has what I consider the most uncomfortable seats in the SK shorthaul fleet, so I'm glad I had chosen the emergency exit row.
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04528.jpg

When people had been seated, the purser came on the PA and told us what we had suspected since we saw the long queue at the security check.

“There are still a lot of connecting passengers in queue for the security check, so we will wait for about 10 minutes so that all have time to get here.”
He later spoke again, being very clear about it not being SK's fault that the security check having a long queue, and that people should not direct their complaints towards SAS.

We waited for about 15 minutes when it was announced that we were waiting for one last passenger, and a couple of minutes later a man arrived with a bag from a tax free store in his hand.

After this, boarding completed was announced and we pushed back.

While taxiing we passed by SE-REF which we left an hour earlier.
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04530.jpg

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04532.jpg

We took off from runway 19L so at some point a runway switch must have been made.

Not much to say about this flight really, decent load, maybe 70%. Standard intra-Scandinavia service. Didn't bother with the BOB.

Cabin view:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04536.jpg

Wing view:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04538.jpg

Engine view:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04540.jpg

45 or so minutes after takeoff we landed on the same runway that we had left almost a week earlier.

F-pier in the background, fire-training Caravelle in the foreground:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04554.jpg

Terminal 5 and the ATC tower:
http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04555.jpg

We taxied to gate 13 infront of Sky City, next to the mighty Thai 744.

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04556.jpg

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04559.jpg

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04560.jpg

http://i1120.photobucket.com/albums/l499/deltamartin/New%20York%202011/DSC04565.jpg

Bag retrieval was quick and soon we were out on the curbside, waiting for our bus to the parking lot.

To sum things up,

SK gave us two nice longhaul flights in two different economy cabins. Both seats were comfortable with nice legroom. The economy extra seat was nice for sleeping in, and the standard economy seat was great for a dayflight, not so sure if I'd have been able to sleep in one of those though.
Catering ex-ARN was great, both quality and quantity-vise. Crews on both flights were great, a bit better on the outbound though, but then again, I would probably be happier when flying to New York rather than away from New York!
The shorthaul flight wasn't much to talk about, standard SK flight, although I must say the crew weren't really the best, rather boring and moody.

Regarding the diversion, SK handled it OK I guess, It was my first diversion so I wasn't really sure what to expect. I haven't received any EuroBonus points for this trip as of yet though.

EWR was, in my only experience, far from a great airport. Boring architecture, not much to do airside. Would have liked it better if you could move between the piers within the same terminal.

My OSL experience was not good. Would have been a helluva lot better if they'd just have opened that second line on security checkpoint.

My next tripreport will be in a couple of weeks, flying a rare bird on my way to Stockholm from Kiruna with the routing GEV-KRF-ARN.

As always, comments and feedback is appriciated!

Martin


User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 15
Reply 2, posted (2 years 10 months 1 week 6 days 22 hours ago) and read 19579 times:

Hi Martin

Nice trip report you got there! Sorry about the snow delay in EWR, but glad you got there with not to much delay! Nice you got Economy extra as well! It was nice to see a SK long haul report here! We don't see them often despite the dozens of Short haul reports!


Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlinereifel From Germany, joined Feb 2005, 1361 posts, RR: 1
Reply 3, posted (2 years 10 months 1 week 6 days 22 hours ago) and read 19413 times:

Thanks for sharing. I guess SK did a good job with the diversion. They didn't made passengers wait too long, took a decision and not waited forever and got busses ready without any long wait for you. I had a similar situation in Rijeka, Croatia, and it took 3 or 4 hours for busses to be organized to bring us to Zagreb, where our plane was waiting to bring us back to Germany...

User currently offlinesafetyDemo From United States of America, joined Sep 2007, 310 posts, RR: 0
Reply 4, posted (2 years 10 months 1 week 6 days 22 hours ago) and read 19382 times:

Quoting deltamartin (Thread starter):
Jumpseats were used for passengers.

Do you happen to know if these were airline staff? Or are the regulations sufficiently different in Europe that they place passengers in jumpseats?

Quoting deltamartin (Thread starter):
Another thing that we did was to visit a park called High Line on lower west side.

I love the High Line. I'm really glad you enjoyed it! If you get the opportunity, walking in in the Spring/Summer is beautiful! Everything is in bloom then. Its hard to believe you're in the middle of Manhattan!

Quoting deltamartin (Reply 1):
We waited for about 15 minutes when it was announced that we were waiting for one last passenger, and a couple of minutes later a man arrived with a bag from a tax free store in his hand.

This is always the case, it seems! I once was in line behind a gentleman at McDonalds in PIT, and the agents at the gate across the hall kept calling a passenger for a flight to ORD. Finally, they made the final boarding call for the flight and gentleman in question, when the guy in front of me at McDonalds turned around and yelled across to them that he was just waiting to order and receive his food. He then ordered and paid as the agents kept reminding him it was time to leave. They finally put their foot down and the guy was told to wait for his food and take the next flight or get on the plane. He left his food at McDonalds (it wasn't ready until after he left) and got on the plane. Good for the agents.

Quoting deltamartin (Reply 1):
Regarding the diversion, SK handled it OK I guess, It was my first diversion so I wasn't really sure what to expect.

As a Flight Attendant, I'd say this was a very well handled diversion! I know the events of that day took a lot of people by surprise (not the snow - but the effects of the snow such as ILS's shutting down everywhere, power losses, etc) - and SAS did a really nice job from my point of view of not only getting you to a diversion airport, but having a plan in place once you landed as to what would happen next and how you'd get to EWR.

Thanks for the very informative trip report. I've never been to Scandinavia or flown on SAS. I've always wanted to go, though! I'd put Finland and Denmark up there with Prague on my list of European places I'd love to see!

-safetyDemo



Please direct your attention to the flight attendants in the cabin...
User currently offlineSTT757 From United States of America, joined Mar 2000, 16872 posts, RR: 51
Reply 5, posted (2 years 10 months 1 week 6 days 22 hours ago) and read 19356 times:

What an adventure, you had it much better than many others trying to fly into NY that day. I hope the diversion and all didn't spoil your vacation.


Eastern Air lines flt # 701, EWR-MCO Boeing 757
User currently offlinegabrielchew From United Kingdom, joined Aug 2005, 3272 posts, RR: 12
Reply 6, posted (2 years 10 months 1 week 6 days 20 hours ago) and read 18896 times:

Great report! Reminds me of my very first longhual on my own. I flew CPH-ORD with SK on the A340.

Quoting deltamartin (Thread starter):
They offered a routing with LH via MUC, with arrival in the late afternoon, and 600 EUR in travel vouchers. We decided to accept this offer.

Good offer, I would have gone for it too

Quoting deltamartin (Thread starter):
Boarding process wasn't really that fast since the flight was completely packed. Jumpseats were used for passengers.

I wouldn't have fancied a longhual flight on a jumpseat (unless it was a cockpit one...?). No IFE, no table, no personal space  
Quoting deltamartin (Thread starter):
There aren't suppose to be any choice regarding the entree for economy passengers, but they had meals over from the economy extra section, so we could chose between chicken with mushroom risotto or fish with mashed potato, fish being the economy extra dish. I decided on the chicken while my mother had the fish.

It's a shame that SK doesn't offer 2 courses normally. When I flew CPH-ORD they even had menus, but no choice.

Quoting deltamartin (Thread starter):
Another bad thing about the IFE system is the location of the handheld remote. Its on the inside of your armrest, so it's really easy to accidentally hit a button. A lot of people hit the FA call button without meaning it. I imagine that having it located in the seatback infront of you would be much better.

Annoying to have it located there - it should really be on the seatback.

Quoting deltamartin (Thread starter):
I would get to log a route that isn't flown commercially (ARN-IAD)

Nice

Quoting deltamartin (Thread starter):
They changed the IFE systems destination to Washington aswell.

Very up-to-date info

Quoting deltamartin (Thread starter):
One of the buses as seen from the plane:

It looks like a boat inside

Quoting deltamartin (Thread starter):
A girl in the desk informed what many of us was suspecting, we were being bussed to EWR.

Shame you weren't flown up, but I guess getting seats on the RJs flying up there for a full A330 would have been impossible for days

Quoting deltamartin (Thread starter):
Luckily though, SK's station manager at EWR walked past and noticed our problem, and unlike the others, he understood it. He did a lot of typing on his keyboard and said that we indeed were only upgraded to Economy Extra, and that Optiontown must have made a mistake. For the record, I have yet to see if we will get our money back for the additional cost of the business upgrade.

Shame you didn't get C. Did you get your money back?

Quoting deltamartin (Thread starter):
When I was taking a picture of LH's 744, an airport official approached me and told me that photographing wasn't allowed, and that I have to turn my camera off. I obliged and didn't turn my camera on until I was seated in the plane.

Thats not very good. This relegates New York to the same level as Mexico and Russia for freedom of photography, behind the likes of Colombia and China.

Quoting deltamartin (Thread starter):
I sat down in my middle seat, it was actually rather cool to sit in the very middle of a widebody. I'd still prefer a window seat any day of the week though.

It's nice occasionally to sit in the very middle, espcially on night flights. You appreciate the sounds of the plane so much more.



http://my.flightmemory.com/shefgab Upcoming flights:LCY-ARN-AMS-LGW,STN-OTP-AMS-YUL,YQB-JFK-LAX-DUS-STN,LGW-DXB-BKK-HKG-
User currently offlineLazialeMKD From French Polynesia, joined Oct 2009, 151 posts, RR: 0
Reply 7, posted (2 years 10 months 1 week 6 days 19 hours ago) and read 18810 times:

Nice and detailed report, thanks for sharing.
It's always good to be in NYC


User currently offlineakhmad From Netherlands, joined Sep 2005, 2476 posts, RR: 53
Reply 8, posted (2 years 10 months 1 week 6 days 19 hours ago) and read 18577 times:

Hi Martin,

Very nice report. Good to know how SK handled the situation after the diversion.

Beautiful pictures of New York’s sights. Very inspiring, especially the Marriott lounge.

Quoting deltamartin (Thread starter):
The order was enforced by the gate agents.

Way to go!

Quoting deltamartin (Thread starter):
Soft and comfortable, and the legroom was actually much better than I thought it would be.

It looks generous indeed!

Quoting deltamartin (Thread starter):
The IFE system was turned on since we sat down, you could choose between a forward camera or moving map, the other functions, such as movies, music and games, were turned on after takeoff.

Honestly, being an A.netter, who needs movies and games anyway as long as you have forward camera and moving map?

Quoting deltamartin (Thread starter):
Didn't eat much of the risotto though, as I'm not that fond of mushroom

Too bad. The risotto looked delicious.

Quoting deltamartin (Thread starter):
My father later told me that it was plenty of people throwing up in the rear cabin, and that one passenger almost fainted.

OMG, the turbulence must have been very severe.

Quoting deltamartin (Thread starter):
EWR Terminal B:

Snow! And it was not even yet wintertime!

Quoting deltamartin (Thread starter):
Our hotel was called Holiday Inn express Times Square. It was on west 39th street and had small but functional rooms and a decent breakfast included. The location was also rather nice. We had a room on the 29th floor.

Did you book it separately or was it included in a package with SK?

Quoting deltamartin (Thread starter):
He did a lot of typing on his keyboard and said that we indeed were only upgraded to Economy Extra, and that Optiontown must have made a mistake. For the record, I have yet to see if we will get our money back for the additional cost of the business upgrade.

Too bad you did not get the upgrade to Business. I hope Optiontown will reimburse you for the full upgrade expense.

Quoting deltamartin (Thread starter):
But hey, I get an upgrade to Economy Extra and a helluva lot more EuroBonus points. Besides, it's a night flight anyway so there won't be that much views, and the extra space will do nicely when trying to sleep.

I like the way you look at things in their perspective.

Quoting deltamartin (Reply 1):
When I was taking a picture of LH's 744, an airport official approached me and told me that photographing wasn't allowed, and that I have to turn my camera off.

It is better to remain discrete when you take photos at US airports.

Quoting deltamartin (Reply 1):
we were waiting for one last passenger, and a couple of minutes later a man arrived with a bag from a tax free store in his hand.

The passenger must have got too carried away.


Thanks for sharing.

Best wishes,
Suryo



Friends forever
User currently offlineCaptainRed From Germany, joined Oct 2010, 686 posts, RR: 20
Reply 9, posted (2 years 10 months 1 week 6 days 18 hours ago) and read 18501 times:

Hi Martin,

interesting report, thanks for sharing. Too bad to hear about the diversion, but well, that can happen this time of the year. At least judging from your pictures you had some decent weather later on in NY. I like it that you took it in a positive way and welcomed a new airport and a new route for your log, but I guess some other passengers (especially the ones with connections) weren't amused by this.

Quoting deltamartin (Thread starter):
The crew said that we have to stay in the aircraft until they get information of what will happen next,

Hmm, I think they should have had enough time to prepare for the arrival during your flight down to IAD, after all it is an airport where SK flies on a regular basis. Having to wait more than 30 minutes in the plane after arrival would have annoyed me quite a bit.

Quoting deltamartin (Thread starter):
After a four hour bus ride, we were dropped off at EWR 9 hours after our scheduled arrival time.

And a four hours bus ride would annoy me even more, but then, you can't do anything about it. You must be glad in the end that you have arrived at all   ...

Anyway some very nice pictures from NYC, great city. My last visit is more than 10 years ago, I have done that walk over Brooklyn bridge as well back then and have taken some very similar pics than you.

Quoting deltamartin (Thread starter):
He did a lot of typing on his keyboard and said that we indeed were only upgraded to Economy Extra, and that Optiontown must have made a mistake.

Too bad it didn't work with the complete upgrade to Business, would certainly been nice, especially on a night flight, much better to get some sleep. Hope you succeed in getting your money back from optiontown.

Quoting deltamartin (Thread starter):
Rather nice breakfast plate,

Looks good indeed, what was in the white bag, some sort of sandwich?

Quoting deltamartin (Thread starter):
EWR was, in my only experience, far from a great airport.

Agree with you. I have connected a couple of times in EWR, mostly of course on Continental when they were still around and I never really liked the airport there, always way too crowded and, as you noticed, not too much to do there.

Greetings
CaptainRed


User currently offlineThe777Man From United States of America, joined Jul 1999, 6571 posts, RR: 55
Reply 10, posted (2 years 10 months 1 week 6 days 17 hours ago) and read 18306 times:

Hi Martin!

Nice report with great pictures ! Food looks okay on SK long haul and reminds me of what I had IAD-CPH in 2004.

It seems the IFE is getting a bit outdated now.

Glad that it worked out with your flight being diverted to IAD and that you did not have to wait too long for the bus to NYC. A lot of people got stuck on airplanes for a long time that weekend on the Eastcoast.

It seems odd that they would put regular passengers in the jump seat; that would NEVER happen in the US; only F/As from the own airlines allowed in jump seat ie a DL F/A cannot take jump seat on AA plane, only AA F/A. I know that they are much less strict in Europe and that at least LH puts non-revs in jump seats, even non-F/As.

Nice pictures from NYC.

Economy Extra seems to be slightly better than Y; I guess the seat reclines a lot more? Food looks the same as in Y; I thought that you would have more options ?

I had my first flight on SK long-haul in June 1982 on a 747-200B ARN-GEN (OSL)-JFK as a part of a three-week visit to the USA.......Flew back on a DC-10-30 LAX-CPH and then a DC-9-41 to ARN. Long time ago.....

Quoting gabrielchew (Reply 6):
Quoting deltamartin (Thread starter):
A girl in the desk informed what many of us was suspecting, we were being bussed to EWR.

Shame you weren't flown up, but I guess getting seats on the RJs flying up there for a full A330 would have been impossible for days



EWR was closed so that would not have been an option that evening.

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlineFLIEGER67 From Germany, joined Sep 2003, 5170 posts, RR: 55
Reply 11, posted (2 years 10 months 1 week 6 days 17 hours ago) and read 18145 times:

Hi, Martin,

great pictures from New York and also around you´re flights.
Shame with the weather on you´re inbound leg. A diversion and a four hour bus ride. sure nothing to expect really after a transatlantic service.
Food outbound looks good, inbound not that really from my point of view.
It´s such a long time ago since I was last there in New York.

Greetings,
Markus(FLIEGER67)



Next: Capital travel on schedule!.
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6808 posts, RR: 77
Reply 12, posted (2 years 10 months 1 week 6 days 16 hours ago) and read 18082 times:

Hi Martin,

great report with many nice pictures, very enjoyable stuff! That quite an interesting trip - I have never had a diversion. SK's long-haul product looks fine.

Quoting deltamartin (Thread starter):
Not that I really mind, although those 600EUR travel vouchers wouldn't have been too bad!

No doubt about that!

Quoting deltamartin (Thread starter):
The meal was great, one of the best one I've ever had on an airplane actually. The chicken was perfectly cooked and it was served with broccoli's. Didn't eat much of the risotto though, as I'm not that fond of mushroom and I somehow got the impression that the mushroom would be separated from the rice, and not a part of the risotto.

That looks good - but I'd prefer a larger dessert.  

Quoting deltamartin (Thread starter):
I imagine that having it located in the seatback infront of you would be much better.

  

Quoting deltamartin (Thread starter):
The pitch of climb increased while I was walking up the aisle, It actually got rather heavy to to reach my seat. Was probably the most powerful climb I've experienced while standing up in an aircraft. And you could tell that it wasn't only me having trouble moving about in the aircraft.

Nice!

Quoting deltamartin (Thread starter):
Our aircraft was already there when arriving, luckily for me, it was SE-REF who would be operating the flight, the only longhaul Star Alliance jet in the SAS fleet.

Congratulations on that! It's always nice to get a special livery.

Quoting deltamartin (Thread starter):
When I was taking a picture of LH's 744, an airport official approached me and told me that photographing wasn't allowed, and that I have to turn my camera off.

Ah, these stupid rules. I'm wondering if that rule really exists there.

Quoting deltamartin (Thread starter):
The steak wasn't really that good, and overall the meal wasn't too good.

Steaks can be really bad on planes - but I once got an amazing one on AA. The breakfast looks very good, btw.


PH



Nothing's worse than flying the same reg twice!
User currently offlinejetblue777 From United States of America, joined Jul 2009, 1456 posts, RR: 1
Reply 13, posted (2 years 10 months 1 week 6 days 16 hours ago) and read 17992 times:

Nice TR!

I've always wondered what SK is offering on their longhaul flights, they always seem to have the cheapest fares around. We're visiting Europe this summer and ARN is our port of entry. Too bad SK flies out of EWR, my family tries to avoid that airport as much as possible. Plus, it's always the nonstop option, I'd rather have a connecting flight. More Flights = Better  

It's also cool to see that you got diverted, I've always wanted to do that! The coolest thing I experienced was a go-around (twice!) and a 2-hour delay in ORD haha.

Like you said, IFE seems to be a let-down. Although I'm surprised that there's a forward camera view. Food looks decent though. I'm also surprised to see a hot towel service, I always appreciate those little things.

I'm also glad that you enjoyed the revolving restaurant, I've been there once and the view is amazing. The food wasn't really special but like you said, you're there for the view!

Once again, nice TR. Looking forward for more!

JetBlue777



It's a cultural thing.
User currently offline767747 From United States of America, joined Jan 2005, 1939 posts, RR: 24
Reply 14, posted (2 years 10 months 1 week 6 days 13 hours ago) and read 17588 times:
Support Airliners.net - become a First Class Member!

Great report, delta martin! I loved reading about your trip as we flew SAS from IAD-CPH, and then CPH-ORD back in September.

Quoting deltamartin (Thread starter):
As we entered our details in the self service kiosk had a message saying %u201CYour flight is overbooked, we are looking for passengers willing to travel with a different itinerary. Please contact a SAS representative for more information%u201D.

We got the same message when we checked in at CPH. I wonder if SAS overbooks their US flights often!

Quoting deltamartin (Thread starter):
Luckily though, SK's station manager at EWR walked past and noticed our problem, and unlike the others, he understood it. He did a lot of typing on his keyboard and said that we indeed were only upgraded to Economy Extra, and that Optiontown must have made a mistake. For the record, I have yet to see if we will get our money back for the additional cost of the business upgrade.

How frustrating! We used Optiontown for our flights, and we were upgraded on the outbound leg to Business. I would contact the people with Optiontown directly; they were helpful when I called with questions.

Best,

Matthew


User currently offlinedeltamartin From Sweden, joined Dec 2010, 1061 posts, RR: 7
Reply 15, posted (2 years 10 months 1 week 6 days 13 hours ago) and read 17474 times:

Hi everyone and thanks for all the feedback already!

Quoting MSS658 (Reply 2):
Nice you got Economy extra as well!

Indeed, optiontown is great when you get upgraded!

Quoting reifel (Reply 3):
They didn't made passengers wait too long, took a decision and not waited forever and got busses ready without any long wait for you.

Yeah, I think that even if I wouldn't have catched the first bus I wouldn't have to wait too long, looked like they had a couple more buses lined up after ours.

Quoting safetyDemo (Reply 4):
Do you happen to know if these were airline staff? Or are the regulations sufficiently different in Europe that they place passengers in jumpseats?

I'm not really sure who they were, it was more of a rumor around the cabin, and I did see a person that certainly didn't look like an on-duty airline employee on a FA-jumpseat.

Quoting safetyDemo (Reply 4):
I love the High Line. I'm really glad you enjoyed it! If you get the opportunity, walking in in the Spring/Summer is beautiful! Everything is in bloom then. Its hard to believe you're in the middle of Manhattan!

I'm sure I will visit it again next time I am in NY, whenever that might be!

Quoting STT757 (Reply 5):
I hope the diversion and all didn't spoil your vacation.

Nah, it was fine. Luckily though that we didn't have any plans on the day of our arrival.

Quoting gabrielchew (Reply 6):
I wouldn't have fancied a longhual flight on a jumpseat (unless it was a cockpit one...?). No IFE, no table, no personal space

Agreed. Not sure if anyone was seated in the cockpit jumpseat.

Quoting gabrielchew (Reply 6):
It looks like a boat inside

Haha it does actually, didn't think about that!

Quoting gabrielchew (Reply 6):
Did you get your money back?

I have yet to find out, will update when I know.

Quoting LazialeMKD (Reply 7):
It's always good to be in NYC

Agreed!

Quoting akhmad (Reply 8):
Honestly, being an A.netter, who needs movies and games anyway as long as you have forward camera and moving map?

Haha true indeed, especially during takeoff and landing.

Quoting akhmad (Reply 8):
Did you book it separately or was it included in a package with SK?

My mother booked it separately.

Quoting akhmad (Reply 8):
I hope Optiontown will reimburse you for the full upgrade expense.

We'll see.

Quoting akhmad (Reply 8):
It is better to remain discrete when you take photos at US airports.

Well, I did so to begin with, but since no one really complained at first I thought that I might aswell snapp away!

Quoting CaptainRed (Reply 9):
At least judging from your pictures you had some decent weather later on in NY.

Yeah, after the first night it was sunny for all my stay.

Quoting CaptainRed (Reply 9):
Having to wait more than 30 minutes in the plane after arrival would have annoyed me quite a bit.

Wasn't too bad, I think most people understood that it wasn't SK's fault about the delay, and that getting angry woudln't solve anything.

Quoting CaptainRed (Reply 9):
And a four hours bus ride would annoy me even more, but then, you can't do anything about it. You must be glad in the end that you have arrived at all ...

Indeed the busride was the most annoying part of the diversion.

Quoting CaptainRed (Reply 9):
Too bad it didn't work with the complete upgrade to Business, would certainly been nice, especially on a night flight, much better to get some sleep. Hope you succeed in getting your money back from optiontown.

Yeah let's hope so.

Quoting CaptainRed (Reply 9):
Looks good indeed, what was in the white bag, some sort of sandwich?

Actually the silverware was in the white bag, but I agree with you that it doesn't look like that in the picture!

Quoting The777Man (Reply 10):

Economy Extra seems to be slightly better than Y; I guess the seat reclines a lot more? Food looks the same as in Y; I thought that you would have more options ?

Yeah, the recline is better, and Economy extra is guaranteed an extra choice during mealtime. Economy only get to choose when they have spares from Economy Extra I think.

Quoting The777Man (Reply 10):

I had my first flight on SK long-haul in June 1982 on a 747-200B ARN-GEN (OSL)-JFK as a part of a three-week visit to the USA.......Flew back on a DC-10-30 LAX-CPH and then a DC-9-41 to ARN. Long time ago.....

Imagine flying that today...

Quoting FLIEGER67 (Reply 11):
Food outbound looks good, inbound not that really from my point of view.

My opinion aswell.

Quoting FLIEGER67 (Reply 11):
It´s such a long time ago since I was last there in New York.

Time to fly over there again then?  
Quoting PlaneHunter (Reply 12):
That looks good - but I'd prefer a larger dessert.

Haha true!

Quoting PlaneHunter (Reply 12):
Steaks can be really bad on planes - but I once got an amazing one on AA. The breakfast looks very good, btw.

Indeed the breakfast was very good, too bad that I wasn't hungry enough to enjoy more of it!

Quoting jetblue777 (Reply 13):
We're visiting Europe this summer and ARN is our port of entry.

Hope you have a nice experience at my home airport! And my home continent for that matter!

Quoting jetblue777 (Reply 13):
Too bad SK flies out of EWR, my family tries to avoid that airport as much as possible.

I agree with you after my experience there.

Quoting jetblue777 (Reply 13):
It's also cool to see that you got diverted, I've always wanted to do that!

Haha, only an A.netter would utter those words!  
Quoting jetblue777 (Reply 13):
The coolest thing I experienced was a go-around (twice!)

And I've always wanted to do that!

Quoting 767747 (Reply 14):
We used Optiontown for our flights, and we were upgraded on the outbound leg to Business. I would contact the people with Optiontown directly; they were helpful when I called with questions.

I believe my mother will contact them if they don't return the money we are supposed to get back.

Again, thanks for the comments!

Martin


User currently offlineflykev From United Kingdom, joined Jan 2006, 1382 posts, RR: 1
Reply 16, posted (2 years 10 months 1 week 6 days 11 hours ago) and read 17276 times:
AIRLINERS.NET CREW
FORUM MODERATOR

Great report there with an airline and product that doesn't appear much too often in the reports section making it even more enjoyable to read.
SK look pretty decent long haul, with good legroom and some rather decent looking meals. Its also great to see you were taken care of adequately when you got diverted to IAD.

Thanks for taking the time to share your travels here with us, I will be looking forward to your next adventure.

Kev.



The white zone is for immediate loading and unloading of passengers only
User currently offlinelychemsa From United States of America, joined Oct 2009, 1202 posts, RR: 3
Reply 17, posted (2 years 10 months 1 week 6 days 9 hours ago) and read 16911 times:

I think you had Salisbury Steak: ie a hamburger.

User currently offlineLuxair747SP From Germany, joined May 2010, 508 posts, RR: 17
Reply 18, posted (2 years 10 months 1 week 6 days 1 hour ago) and read 16241 times:

Hi Martin,

what a nice TR about SK long haul, which is not covered well here at all.
A shame that you didn't get onto LH, as it would have been a nice comparison.
The inflight service on SK looks just fine.
Your Manhattan pix are also great, they remind me of my trip there 2 years ago.
Thanks again for sharing.
Cheers
Johannes


User currently offlineLH4116 From Sweden, joined Aug 2007, 1714 posts, RR: 18
Reply 19, posted (2 years 10 months 1 week 5 days 23 hours ago) and read 16079 times:

Hejsan Martin, great report. Nice to see some long haul SAS reports on the forum. A side of the airline I find quite interesting, a nice change from the usual faux LCC they normally are.

Quoting deltamartin (Thread starter):
There's not so much to tell about the planning of this trip, since I wasn't that involved. My mother took care of the deciding of flights and the booking process, probably because if I would have chosen we would probably have flown a more ”exotic” carrier, while she just wants to get there as fast as possible.

Hehe, well not sure what you mean with exotic but certainly there are some more proper, substantial, trustworthy, good-valued airlines around in Europe. Like LX or LH for instance. Then again, ALAS someone else is paying for the flights it wouldn't matter much anyway 
Quoting deltamartin (Thread starter):
The reason for traveling via OSL on the way back was due to the fall break from school during the time of our travel, and the cheapest economy tickets to ARN was all out, so it was cheaper to travel via OSL.

Another reason why to choose a different carrier. SAS and the LCCs seem to keep a good eye on the school holidays.

Quoting deltamartin (Thread starter):
As we entered our details in the self service kiosk had a message saying “Your flight is overbooked, we are looking for passengers willing to travel with a different itinerary.

That's really weird in my opinion, that you didn't get upgraded. The whole point of this option town shenanigan is to upgrade pax when the cabin class is overbooked. Or perhaps this flight already had enough revenue pax seated in C, or not enough seats there for the three of you.

Quoting deltamartin (Thread starter):
They offered a routing with LH via MUC, with arrival in the late afternoon, and 600 EUR in travel vouchers. We decided to accept this offer.

That would've been a no-brainer for me too  
Quoting deltamartin (Thread starter):
The SK representative went away for a min to take care of our rebooking, but she quickly got back, telling us that the MUC flight had been fully booked aswell, and that we would have to take the SK flight anyway.
Not that I really mind, although those 600EUR travel vouchers wouldn't have been too bad!

That's quite a bummer. No chance to talk her into re-booking you onto another LH flight? Also wonder what happened to those pax who didn't get a seat on the flight.

Quoting deltamartin (Thread starter):
Forward camera while at the gate:

Very nice feature! Too bad they don't have tail cameras as well.

Quoting deltamartin (Thread starter):
The meal was great, one of the best one I've ever had on an airplane actually.

Meal looks nice. Though it seems like SAS have made some radical changes to the food. Firstly the new tray that's quite big, in fact way bigger then necessary. Also the leaf salad and packed dessert which seem to have been made by a 3rd party company, and the breads being pre-packed rather then those lovely fresh-baked ones they used to have. Meal looks nice, just a bit different when what to expect from SAS  
Quoting deltamartin (Thread starter):
Before serving we got a hot towel:

Wow, didn't know SAS offered this luxury to Y. Thought only LX did that!

Quoting deltamartin (Thread starter):
We were offered a cheese sandwich and a tetra with blackcurrant lemonade.

Looks quite okay. Sad they got rid of those paper carton mini-pizzas.

Quoting deltamartin (Thread starter):
We were directed to the bus and luckily we got room in the first one.

Another bummer! No chance to get re-booked to a flight instead?

Quoting deltamartin (Thread starter):
After a four hour bus ride, we were dropped off at EWR 9 hours after our scheduled arrival time.

Did you get any compensation from SAS? Or do you have to take it up with the travel insurance?

Quoting deltamartin (Thread starter):
As soon as we reached our room, we just crashed and slept for a good 11 or so hours.

Suppose those 11 hours made up for the jetlag?  
Quoting deltamartin (Thread starter):
Our hotel was called Holiday Inn express Times Square. It was on west 39th street and had small but functional rooms and a decent breakfast included. The location was also rather nice. We had a room on the 29th floor.

Seems like a nice hotel! How much did you pay per night?

Quoting deltamartin (Thread starter):
Luckily though, SK's station manager at EWR walked past and noticed our problem, and unlike the others, he understood it. He did a lot of typing on his keyboard and said that we indeed were only upgraded to Economy Extra, and that Optiontown must have made a mistake. For the record, I have yet to see if we will get our money back for the additional cost of the business upgrade.

Bummer again! How much did you pay in total for the upgrade from M to C?

Quoting deltamartin (Thread starter):
The steak wasn't really that good, and overall the meal wasn't too good. Atleast there was decent quantity so I did get rather full.

Nice to see them serving steaks! All in all food looks really nice, at least presentation wise. Of course love those Orrefors glasses 
Quoting deltamartin (Thread starter):
Rather nice breakfast plate, I only managed a couple of glass of juice and the Greek yogurt with muesli, with some coffee to stay awake!

Breakfast looks very substantial! Any idea what they were serving in regular Y?

Thanks a lot for sharing!
//Jonas



SAS Plus is Business Class made faux!
User currently offlineSloAir From Slovenia, joined Jul 2010, 339 posts, RR: 5
Reply 20, posted (2 years 10 months 1 week 5 days 23 hours ago) and read 15978 times:

Hi Martin,

what a great report, it was very interesting to read it. Not a lot of long haul SK reports, they seem to offer quite a nice product.

Quoting deltamartin (Thread starter):
They changed the IFE systems destination to Washington aswell.

Nice, very up to date   Since you did not have to connect and had no plans at NY this diversion was not that bad at all, and you got a free 'sightseeing ride' from Washington to NY.

Quoting deltamartin (Thread starter):
View of our plane from the bus, first time I went through a rear door of a widebody.

Another nice bonus of this diversion.

Quoting deltamartin (Thread starter):
A girl in the desk informed what many of us was suspecting, we were being bussed to EWR.

It seems SK had everything organized well.

Quoting deltamartin (Thread starter):
We went to a Rangers game at the Madison Square Garden, it was Rangers vs. San Jose Sharks.

Cool, I've been to a game a few years ago, it was interesting to watch some great hockey.

Quoting deltamartin (Thread starter):
When I was taking a picture of LH's 744, an airport official approached me and told me that photographing wasn't allowed, and that I have to turn my camera off.

I never had any problems taking photos at US airports, this just sounds silly to me.

Blaž



Visit Ljubljana
User currently offlineTOMMY767 From United States of America, joined Aug 2003, 6584 posts, RR: 8
Reply 21, posted (2 years 10 months 1 week 5 days 19 hours ago) and read 15619 times:

What a bummer about taking that bus from IAD to EWR. But this was a great report! It shows that SAS is a great alternative (and likely better) than the UA 757 offered on the route.


"Folks that's the news and I'm outta here!" -- Dennis Miller
User currently offlineFlyingFinn76 From Finland, joined Jun 2009, 1706 posts, RR: 30
Reply 22, posted (2 years 10 months 1 week 5 days 17 hours ago) and read 15477 times:

Hej Martin,

Great to read about some eventful long haul flying from your perspective. Sounds like you had a nice trip in the end with some nice suspense on the outbound - always good to keep things interesting. SAS seemed to handle that diversion rather well, sure you were delayed but they managed to amass enough buses to get you up to Newark at rather short notice so well done. Probably a good idea to divert to IAD, had this been for example PHL you'd be closer but no SAS staff at hand to help you at all... massive chaos would've resulted!

Quoting deltamartin (Thread starter):
My mother took care of the deciding of flights and the booking process, probably because if I would have chosen we would probably have flown a more ”exotic” carrier, while she just wants to get there as fast as possible.

Well that's a bit boring, but if "Pappa betalar" like we say here you can't argue...

Quoting deltamartin (Thread starter):
The SK representative went away for a min to take care of our rebooking, but she quickly got back, telling us that the MUC flight had been fully booked aswell, and that we would have to take the SK flight anyway.

Bummer. Although I don't buy the explanation - if the flight was overbooked by X amount of passengers simply stating that the MUC flight got booked solid doesn't reduce X to zero unless or X passengers got into that and it doesn't sound like that. I would've fought a lot harder for my bump, suggesting creative routings etc.

Quoting deltamartin (Thread starter):
Certain parts of ARN seems to be deserted at all times:

Yeah, that F pier was a bit of a megalomaniac project. Hence they had OW move there as otherwise it would've just been so damn empty.

Quoting deltamartin (Thread starter):
as he will be happy as long has he is seated on an aisle seat.

Weirdo!  
Quoting deltamartin (Thread starter):
he captain was a Norwegian fellow with a very English sounding name, I actually remember him from my DXB-CPH flight earlier this year.

That's a very nice coincidence methinks.

Quoting deltamartin (Thread starter):
The drinks were served with salted almonds.

Nice! Almonds are just much nicer, sad to see them being so rare in Europe - everyone is always offering peanuts which I'm slowly getting sick of. In America almonds as snacks are much more commonplace - but I think it must have something to do with reduced liabilities in case of peanut allergics onboard.

Quoting deltamartin (Thread starter):

The meal was great, one of the best one I've ever had on an airplane actually.

Looks very good actually. I don't like mushrooms either, so the risotto sounds a bit dubious to me.

Quoting deltamartin (Thread starter):
Oh well, atleast they have a decent airshow and a forward/down camera, and the system worked well with a quick response time.

What else do you need than an airshow?

Quoting deltamartin (Thread starter):
It wasn't really much but it tasted good enough.

Quite a small snack actually - I really prefer the pizza AA serves on its east coast (+ ORD) transatlantics.

Quoting deltamartin (Thread starter):
Shortly thereafter, the captain was on the speakers again. He first told us that there still was a lot of delays and other troubles due to the snow at EWR, and that it would be another 30 minutes or so until landing.

Wow, you certainly picked a nice time to travel. The US East Coast is weird though, back in 2001 I flew to BOS on the first day of December, it was freezing in Finland with snow on the ground when I left - in Boston it was +20 degrees with sunshine and a nice summery weather. Well, I stayed there a week and by the time I was leaving it had snowed for two days and there was like 50 cms of snow everywhere!  
Quoting deltamartin (Thread starter):
Scratch that, I mean, it's usually a winglet out there!

Now that's indeed some very low visibility! Nice shot.

Quoting deltamartin (Thread starter):
One of the reasons AA is doing badly:

...which is what?

Quoting deltamartin (Thread starter):
I like this picture, it has all 4 of UA/CO's current liverys, even if only in regional versions.

A great catch!

Quoting deltamartin (Thread starter):
Another 30 minutes and we're on one of those funky buses that you step onto at the same height as the aircraft door, and lower itself to the ground while driving. I find them rather cool actually.

Ahh, the Dulles moon buggies. I hate the whole concept, sounds so damn stupid to me.

Quoting deltamartin (Thread starter):
Great architecture here, seems like those Finns actually are good at something!

Ha ha, we are good in many things!

Quoting deltamartin (Thread starter):
Legroom was nice when the seat infront was upright.

That seat cushion looks just like the SAS seat fabric!

Quoting deltamartin (Thread starter):
After a four hour bus ride, we were dropped off at EWR 9 hours after our scheduled arrival time.

That's an impressive delay, but be glad to still got there.

Quoting deltamartin (Thread starter):
Another thing that we did was to visit a park called High Line on lower west side.

What happened to the snow?

Quoting deltamartin (Thread starter):
He did a lot of typing on his keyboard and said that we indeed were only upgraded to Economy Extra, and that Optiontown must have made a mistake. For the record, I have yet to see if we will get our money back for the additional cost of the business upgrade.

Ok, this is just plain wrong here. First of all - Optiontown only upgrades you one notch. So if you are originally booked in M, you have the possibility to upgrade to Y. If you are booked in Y, you can upgrade to C. There's no such thing as an "Optiontown double upgrade M -> C".

How much did you pay for the upgrade?

If Optiontown indeed mentioned that you would get upgraded to "business class" then clearly they made a mistake and you have a case for a partial refund. However if they never mentioned the class you would get upgraded to then I don't think they did anything wrong here.

Quoting deltamartin (Thread starter):
But hey, I get an upgrade to Economy Extra and a helluva lot more EuroBonus points. Besides, it's a night flight anyway so there won't be that much views, and the extra space will do nicely when trying to sleep.

My reasoning exactly for the recent middle seat switch when coming home from Bogota.

Quoting deltamartin (Thread starter):
We walked towards security and as there were only a few people there we were through in about 10 minutes. I had forgot my computer in my backpack, so what they did was to open my back and take it out, without notifying me, scanning them separately with my bag wide open.

Now that's very rude. I don't think they are supposed to do that - you could've filed a complaint.

Quoting deltamartin (Thread starter):
And while waiting, SQ joined the party with the worlds longest non-stop flight from SIN, with the beautiful A340-500. I would love to fly that one some day!

No you wouldn't. At least not in economy (although I think they don't have economy on that flight any more?) - it has a block time of 18 hours!

Quoting deltamartin (Thread starter):
View of the economy cabin from our seats (sorry about the yellow, accidentally put my camera on “sunset” mode):

Actually quite a moody shot, I like it.

Quoting deltamartin (Thread starter):
The steak wasn't really that good, and overall the meal wasn't too good. Atleast there was decent quantity so I did get rather full.

The steak looks very dry.

Quoting deltamartin (Thread starter):
After waiting for about 30 or so minutes, we reached the security check which was quick. Funny that they only used 1 of the 2 available lanes, despite being peak time for transfer passengers. Once through, our flight to ARN was already boarding.

Ahh, I think international transfers at OSL are a pain in the butt. Many times I've gone through there that transfer checkpoint hasn't even been open at all! On the contrary the main security checkpoint is usually VERY efficient so I think you could've done it faster by just going landside and going back the normal route.

Quoting deltamartin (Thread starter):
My next tripreport will be in a couple of weeks, flying a rare bird on my way to Stockholm from Kiruna with the routing GEV-KRF-ARN.

You'll like NextJet and the ATP! Just tell the crew you are there because of it and they will be super nice for you.

Gällivare is nothing to write home about, though.


User currently offlinedeltamartin From Sweden, joined Dec 2010, 1061 posts, RR: 7
Reply 23, posted (2 years 10 months 1 week 5 days 16 hours ago) and read 15340 times:

Hi again, and thank you very much for the further feedback!

Quoting flykev (Reply 16):
Its also great to see you were taken care of adequately when you got diverted to IAD.

Yeah, they handled the situation rather well.

Quoting lychemsa (Reply 17):
I think you had Salisbury Steak: ie a hamburger.

Ahh, yes, that's what it was! Thank you.

Quoting Luxair747SP (Reply 18):
A shame that you didn't get onto LH, as it would have been a nice comparison.

Indeed, but it was interesting enough with the diversion and all so I don't complain.

Quoting LH4116 (Reply 19):
That's really weird in my opinion, that you didn't get upgraded. The whole point of this option town shenanigan is to upgrade pax when the cabin class is overbooked. Or perhaps this flight already had enough revenue pax seated in C, or not enough seats there for the three of you.

Well, I believe that specific flight was fully/over-booked in all classes.

Quoting LH4116 (Reply 19):

That's quite a bummer. No chance to talk her into re-booking you onto another LH flight? Also wonder what happened to those pax who didn't get a seat on the flight.

She seemed rather determined with our boarding passes for the SK flight so I think it would have been to no use. I believe there were some no-shows or they were seated in jump seats etc.

Quoting LH4116 (Reply 19):
Another bummer! No chance to get re-booked to a flight instead?

Doubt it, as even the Business Class passengers got forced onto those buses.

Quoting LH4116 (Reply 19):

Did you get any compensation from SAS? Or do you have to take it up with the travel insurance?

No compensation, guess it was due to it being weather related. The delay didn't affect us to badly so we didn't really think about the travel insurance.

Quoting LH4116 (Reply 19):
Suppose those 11 hours made up for the jetlag?

Indeed!

Quoting LH4116 (Reply 19):
Seems like a nice hotel! How much did you pay per night?

I believe it was about 300 USD per night, the room had two double beds.

Quoting LH4116 (Reply 19):
Bummer again! How much did you pay in total for the upgrade from M to C?



Upgrade to Eco Extra was 150 EUR one way and to Business was 320 EUR, also one way. You payed 320 and if you get upgraded to Economy Extra you get the difference back. Prices listed per person.

Quoting LH4116 (Reply 19):
Breakfast looks very substantial! Any idea what they were serving in regular Y?

Not sure, but I believe it wasn't quite as substantial.

Quoting SloAir (Reply 20):
Since you did not have to connect and had no plans at NY this diversion was not that bad at all, and you got a free 'sightseeing ride' from Washington to NY.

That's how I see it too! Too bad that the busride were mostly in the dark though.

Quoting TOMMY767 (Reply 21):
What a bummer about taking that bus from IAD to EWR

Indeed the worst part of the diversion.

Quoting FlyingFinn76 (Reply 22):
Probably a good idea to divert to IAD, had this been for example PHL you'd be closer but no SAS staff at hand to help you at all... massive chaos would've resulted!

Yup, and that massive chaos would probably have resulted in an even later arrival to EWR.

Quoting FlyingFinn76 (Reply 22):

Well that's a bit boring, but if "Pappa betalar" like we say here you can't argue...

Haha indeed!

Quoting FlyingFinn76 (Reply 22):
Yeah, that F pier was a bit of a megalomaniac project. Hence they had OW move there as otherwise it would've just been so damn empty.

Well it worked out quite well in the end, making transfers between the airlines easier and giving ARN a pure low-cost terminal.

Quoting FlyingFinn76 (Reply 22):
Quoting deltamartin (Thread starter):
One of the reasons AA is doing badly:

...which is what?

The fuel guzzling MD80, not that they are impossible to make money with but newer aircrafts does have lower operating costs.

Quoting FlyingFinn76 (Reply 22):
Ahh, the Dulles moon buggies. I hate the whole concept, sounds so damn stupid to me.

Indeed it was a rather time-consuming concept, rather comfortable from a passenger point of view though.

Quoting FlyingFinn76 (Reply 22):
What happened to the snow?

We had great weather for the rest of the stay so it melted.

Quoting FlyingFinn76 (Reply 22):
Ok, this is just plain wrong here. First of all - Optiontown only upgrades you one notch. So if you are originally booked in M, you have the possibility to upgrade to Y. If you are booked in Y, you can upgrade to C. There's no such thing as an "Optiontown double upgrade M -> C".

How much did you pay for the upgrade?

If Optiontown indeed mentioned that you would get upgraded to "business class" then clearly they made a mistake and you have a case for a partial refund. However if they never mentioned the class you would get upgraded to then I don't think they did anything wrong here.

Are you sure about them only upgrading one notch? When paying for our upgrade we could choose either Economy Extra, Business, or both. We chose both and payed EUR 320 (per person) for that, with about half being returned if we get upgraded to Eco Extra.

Our e-mail from Optiontown before departure clearly stated something in the lines of "Congratulations, you have been upgraded to Business Class", so we should indeed get back half our 320 EUR.

Quoting FlyingFinn76 (Reply 22):

No you wouldn't. At least not in economy (although I think they don't have economy on that flight any more?) - it has a block time of 18 hours!

I believe they removed their (very premium) economy cabin on those planes. And with SQ standards in business I can say that I would gladly board that flight. I can't promise I would be so happy about my choice about two thirds into the flight though!  
Quoting FlyingFinn76 (Reply 22):

You'll like NextJet and the ATP! Just tell the crew you are there because of it and they will be super nice for you.

Gällivare is nothing to write home about, though.

Thanks for the tip!
Been to Gällivare before so I know what you mean. I have school in Kiruna on the morning and a flight leaving Gällivare at 4pm, so won't have much time to explore the town even if I wanted too.

Again, thanks for all the feedback, appreciate it!

Martin


User currently offlineIndyWA From United States of America, joined Apr 2007, 353 posts, RR: 0
Reply 24, posted (2 years 10 months 1 week 5 days 15 hours ago) and read 15295 times:

Just FYI on the jumpseat thing - it IS possible for crew to non-rev in these seats and not even be in uniform. At least for us, as long as you are in uniform OR business casual clothes, you are permitted the jumpseat. So it could have been non-revving crew members.

I was lucky enough not to be flying the few days around the snow. I know it was a nightmare in that whole region. Sounds likes your flight was fairly well coordinated compared to some!

Great report!


25 Babybus : I really enjoyed that. Nice to read and nice pics. I thought that steak meal looked ok. I'd have eaten it but then I'd eat most things. The mashed pot
26 Post contains images sultanils : Hello Martin, A very cool report (literally (snow!) and figurically speaking) of you trip to NYC. I have been there once as well, when the twin towers
27 flightsimboy : Truly loved your report and have to say SK handled it really well. SK planes are so gorgeous, and you got to fly on a Star Alliance themed jet too. Ve
28 The777Man : But you have to be a F/A and fly on your own airline, at least in the USA. A CSR cannot not jump seat on his own airlines nor can a ramp guy. The777M
29 swedenflyer : Wow. The same exact scenario happened to me a year ago, except I was flying CPH-IAD and we diverted to EWR. It was snowing in CPH, but we had a crew
30 Knightsofmalta : Hi Martin Thanks for a great report on one of my favourite airlines. Looks like you had quite an adventure! It's always fun when something unexpected
31 Post contains images deltamartin : Hi everyone and thank you once again for all the kind comments! Yeah, I heard some horror stories on the news, I'm glad it ended rather well for us af
32 daviation : This is a really wonderful report! Well, Terminal B at EWR, as you said, is not so great. But Terminal C, Continental's hub, is quite good. I have dep
33 deltamartin : Hi davation! Thanks for your feedback! I can imagine that Terminal C is better Indeed. I guess it all comes down to the people whether you are being t
34 Post contains images Parton87 : Hej Martin! Thanks for the nice story with some really good pictures! It´s always fun to read about SK´s long haul product. Not too well-covered her
35 deltamartin : Hi Robert! Thanks for the feedback! Indeed! Or even Asia! My thoughts exactly. Indeed, the EWR-OSL flight is rather short for a transatlantic flight.
36 signol : Hi Deltamartin, thanks for the report. Looks like the flights were ok, meals not so! I've never had a diversion, so like you I wouldn't know what to e
37 RIXrat : Hi Martin, Sorry that I'm late to the party. Great trip report on my favorite airline. When I lived in Europe I used to fly SK all the time. Someone m
38 The777Man : As mentioned in the report and in above replies, EWR was closed and next available flight probably would have been two or three days later so I think
39 deltamartin : Hi signol and RIXrat! Thanks alot for the feedback! Meal on the way to NY was very nice, but indeed on the way back it was a disappointment. I guess i
40 Post contains images Mortyman : Yeah, the View Bar ... I always try and go there when I'm in New York Thanx for this report. I realy must try and get a longhaul flight with SAS agai
41 Post contains images OA260 : Great report and nice insight into SK T/A product. The meal looked great ! Nice to see SK offering decent meals. Thanks for reporting. OA260
42 Post contains images infodesk : Hi Martin, Thanks for this very nice & detailed report on SAS longhaul, don't see many of them. I enjoyed the photos of New York too. You certainl
43 Post contains images deltamartin : Hi again everyone, and thanks for the feedback! For those of you who wonder, we have now gotten our money back from Optiontown, we received the right
44 LXM83 : Hello deltamartin Very nice report, enjoyed it! Good pictures. That's bad. First you do the airline's work by checking yourself in, printing the bag t
45 Post contains images LGWflyer : Hey there deltamartin! I very much enjoyed your trip report. I bet that diversion was a shock, but like all us A.netters though it makes us happy soon
46 deltamartin : Hi! Thanks again for the feedback! Yeah. They did a rather good job to shorten the queue though, once we were done checking in the bagdrop queue was m
47 idlewildchild : You read Newark Terminal B exactly right, a complete bore. Continental's (United's? can't get used to t hat) Terminal C is the only decent one at New
48 deltamartin : Hi Idlewildchild! Thanks for commenting! I guess I should check Terminal C out some day then! Yeah, they handled it nicely. Martin
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