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The Non-Trip-Trip-Report ... MUC Behind The Scenes  
User currently offlinephotophil From Germany, joined Apr 2011, 196 posts, RR: 1
Posted (2 years 6 months 4 weeks 1 day 12 hours ago) and read 7316 times:

It is already some time ago but I think it's still worth a short report - but this time a report without even leaving the ground. Due to the distance in time I dont remember all the details so please don't expect too much from this story. My father has subscribed to a well known daily newspaper in souther Germany for a loooong time. Sometimes they offer some special events for these long time subscribers where you can apply for and then they have a kind of lottery where they select a small number of people out of these applicants to be invited for these events. Well ... my father applied for a special "behind-the-scenes" tour at Munich Airport (MUC) ... and we got a slot for two people so he invited me to join him on that tour. Of course I could not resist to take that chance ...

We met with our guide and the other participants at MUC's central building Z (German: Zentralbereich). We boarded our tour bus (quite large for our small group of about 20 people so everyone got a windowseat). We were carried to the General Aviation Terminal where we crossed the security check normally used for the employees of the airport. Here one remark about this report: I dont have too many photos as photography was often prohibited due to security reasons.

Our bus driver brought us directly infront of the new terminal 2 (the one for all the *A airlines). Infront of course means airside in this case - directly below the gates and airbridges   Here some impressions of parked aircraft seen from a slightly different angle:



Augsburg Airways Embraer E190




Lufthansa Airbus A340-600




Austrian Arrows Fokker F100 ready for push-back




Lufthansa Airbus A340-600 during cargo loading operations




Lufthansa Airbus A340-300 beeing towed to the gate


Here we got some rxplanations about ground handling activities. Further we walked into the baggage handling are on the ground level of the terminal. We were shown the different sorting divices and how the luggage is checked by different x-ray stations. Sorry - no pictures allowed here - but I have some from the sorting area:




Baggage transportation system




loading of cargo containers (for narrowbodys, I think)




loading of cargo containers



Service road below the gates (it's quite a loooong terminal)




Waaaay up there is the viewing terrace of T2


After that we were all shuffled back into our bus and got a small tour to the cargo apron where we found some more rare planes at MUC - it is not really a cargo airport:




FedEx Airbus A310




West Air Europe BAe ATP frighter




TNT Jumbolino freighter




DHL Boeing B757 in front of the cargo building


On our way to the next station of tour we crossed the apron of the older T1 where we passed some other intersting planes:




Oman Air A330




South African Airbus A340-600


The next place to go was the supply center of LSG SkyChefs, the catering company from Lufthansa. We were not allowed to visit the kitchen areas themself (most likely hygenie precautions) but we were shown around in the commissioning departments and the - hmmm, how to call it - cold preparation where they do all the salads and stuff. Everything has to be prepared exactly according to specifications given by the airline they are supplying (which is not only Lufthansa). The "cooks" get photos and exact weight list what has to be in each and every dish ... I think they are close to count each pea ... at least they count olives on the salads .. If i remember right (sorry - it's long ago) the guide from LSG said one airlined saved 100.000 USD a year just by cutting down the salad serving by one olive (don't know if the numbers are right ... maybe he was exaggerating).



cold preparation (salads)


They have huge storage areas there where you can get everything from choclate bars to pens for children on board or ....... whatever a plane needs ...



storage area




storage area




some huge dishwashers for incoming used cups, plates and so on




mountains of glasses




and lots of Lufty trolleys




and even more Lufty trolleys




did I said there were a lot of trolleys  


Well, they need that many. I have read this kitchen at MUC serves about 320 flights each day with a maximum daily capacity of 45.000 meals (fourtyfive thousand). The biggest LSG center close to FRA produces up to 100.000 each day.

After leaving LSG (of course not without some snacks from the storage) we headed back landside and were invited for some dinner at "Airbräu", a restaurant in the Airport Center (the big building connecting the two terminals) which also has its own brewery ... yes, they are actually producing their own beer at the airport ... we are in bavaria guys ...

So ... for the end some more impressions of the airport and T2 at night





Thanks for reading


PHILIP


300-310-319-320-321-332-342-343-388-717-734-735-736-73H-738-744-74M-752-76E-77W-F70-100-E70-E75-E90-E95-AT4-AT7-CR2-CR9-
19 replies: All unread, jump to last
 
User currently offlinevolvair From Germany, joined Oct 2011, 167 posts, RR: 0
Reply 1, posted (2 years 6 months 4 weeks 1 day 12 hours ago) and read 7163 times:

Hi Philip, thanks for sharing this report! It is nice to see one of my home airports from an entirely different perspective.

Quoting photophil (Thread starter):
My father has subscribed to a well known daily newspaper in souther Germany for a loooong time. Sometimes they offer some special events for these long time subscribers where you can apply for and then they have a kind of lottery where they select a small number of people out of these applicants to be invited for these events.


I recall the ad in the SZ. IIRC it featured a picture of an Aegean Airbus (aka Octopus bomber   ). They seem to offer this every now and then. I did not manage to get my friends or relatives to apply for the tour so far, I myself only have a free online subscription...

Very interesting to see that they have the same signage design in the pax area of the Terminal and "backstage" in the baggage loading area.

Thanks for the insight into LSG as well. Seeing their operation it is quite easy to imagine how much money LH is saving by serving Milka bars rather than sandwiches.


User currently offlineCARST From Germany, joined Jul 2006, 809 posts, RR: 1
Reply 2, posted (2 years 6 months 4 weeks 1 day 10 hours ago) and read 7013 times:

That was something special. Any airports in Europe offer such tours with a low price-tag?

User currently offlinegabrielchew From United Kingdom, joined Aug 2005, 3173 posts, RR: 12
Reply 3, posted (2 years 6 months 4 weeks 1 day 9 hours ago) and read 6842 times:

Thanks Phil, that was very interesting

Quoting photophil (Thread starter):
If i remember right (sorry - it's long ago) the guide from LSG said one airlined saved 100.000 USD a year just by cutting down the salad serving by one olive (don't know if the numbers are right ... maybe he was exaggerating).

I've heard similar numbers. I think the airline was AA

Quoting photophil (Thread starter):
did I said there were a lot of trolleys

Thousands!



http://my.flightmemory.com/shefgab Upcoming flights: LHR-GVA-LHR-TXL-LHR-VE-PRN,SPU-OSL-LHR, LGW-DXB-BKK-DXB-LHR
User currently offlineTravelsUK From United Kingdom, joined Dec 2007, 134 posts, RR: 0
Reply 4, posted (2 years 6 months 4 weeks 1 day 9 hours ago) and read 6799 times:

Brilliant!

Very interesting indeed - thank you!


User currently offlineburj From United States of America, joined Nov 2007, 900 posts, RR: 4
Reply 5, posted (2 years 6 months 4 weeks 1 day 8 hours ago) and read 6681 times:

Wow thanks for sharing...

Here is a link about the USD 40,000 that American Airlines saved by eliminating ONE olive from each first class salad!

http://immaturebusiness.com/1656/ame...nes-saved-40000-because-one-olive/


User currently offlineAvianca From Venezuela, joined Jan 2005, 5919 posts, RR: 40
Reply 6, posted (2 years 6 months 4 weeks 1 day 6 hours ago) and read 6572 times:

Quoting volvair (Reply 1):
Hi Philip, thanks for sharing this report! It is nice to see one of my home airports from an entirely different perspective.

cant agree more!

great report of my beloved München!



Colombia es el Mundo Y el Mundo es Colombia
User currently offlineSultanils From Belgium, joined Mar 2010, 1646 posts, RR: 30
Reply 7, posted (2 years 6 months 4 weeks 18 hours ago) and read 6084 times:
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Hello Philip,

Many thanks for this little out-of-the-ordinary report.
That kitchen looks quite impressive as well as the amount of carts in there. I however don't envy these people working there, having to compose some 45000 meals/day.

Sultanils



In thrust we trust.
User currently offlineKLM747800THY From Netherlands, joined Aug 2011, 18 posts, RR: 0
Reply 8, posted (2 years 6 months 4 weeks 17 hours ago) and read 6029 times:

Really enjoyed the report. Nice to see how everything works. Thanks.

User currently offlinephotophil From Germany, joined Apr 2011, 196 posts, RR: 1
Reply 9, posted (2 years 6 months 4 weeks 16 hours ago) and read 5944 times:

Quoting volvair (Reply 1):
Hi Philip, thanks for sharing this report! It is nice to see one of my home airports from an entirely different perspective.

Your welcome ... I also like MUC a lot ... will be there again as a passenger this saturday

Quoting volvair (Reply 1):
Very interesting to see that they have the same signage design in the pax area of the Terminal and "backstage" in the baggage loading area.

Maybe they got them cheaper when orderinge more *lol*

Quoting volvair (Reply 1):
Thanks for the insight into LSG as well. Seeing their operation it is quite easy to imagine how much money LH is saving by serving Milka bars rather than sandwiches.

I think that depends quite a lot on what price they have to pay for such ready made food...

Quoting CARST (Reply 2):
That was something special. Any airports in Europe offer such tours with a low price-tag?

I dont know ... Many airports offer tours but I dont know what they show

Quoting gabrielchew (Reply 3):
Thanks Phil, that was very interesting

You're welcome

Quoting gabrielchew (Reply 3):
I've heard similar numbers. I think the airline was AA

could be, I dont remember

Quoting TravelsUK (Reply 4):
Brilliant!
Very interesting indeed - thank you!

Thank YOU for reading

Quoting burj (Reply 5):
Wow thanks for sharing...
Here is a link about the USD 40,000 that American Airlines saved by eliminating ONE olive from each first class salad!

Could be ... that sounds like the story but I am not sure about the airline

Quoting Avianca (Reply 6):
cant agree more!
great report of my beloved München!

Thanks

Quoting Sultanils (Reply 7):
Many thanks for this little out-of-the-ordinary report.
That kitchen looks quite impressive as well as the amount of carts in there. I however don't envy these people working there, having to compose some 45000 meals/day.

jo, maybe not the most exciting job available ...

Quoting KLM747800THY (Reply 8):
Really enjoyed the report. Nice to see how everything works. Thanks.

You're welcome....

PHILIP



300-310-319-320-321-332-342-343-388-717-734-735-736-73H-738-744-74M-752-76E-77W-F70-100-E70-E75-E90-E95-AT4-AT7-CR2-CR9-
User currently offlineLH4116 From Sweden, joined Aug 2007, 1710 posts, RR: 14
Reply 10, posted (2 years 6 months 4 weeks 11 hours ago) and read 5743 times:

Hello there Phil, thanks for putting up the report. A real nice and interesting one!  
Quoting photophil (Thread starter):
Sometimes they offer some special events for these long time subscribers where you can apply for and then they have a kind of lottery where they select a small number of people out of these applicants to be invited for these events.

Suppose being a loyal costumer has to pay off at some point. Was the chance of winning bigger the longer you've been a subscriber, or was it just a draw of luck?

Quoting photophil (Thread starter):
loading of cargo containers

Interesting, so the handlers must read off every single luggage tag and put it in the corresponding container, or were all those bags and containers coming on the belt off for the same flight?

Quoting photophil (Thread starter):
South African Airbus A340-600

Ah, so SA are the only *A carrier that still use T1? Any chance of them moving?

Quoting photophil (Thread starter):
cold preparation (salads)

Any happy faces on those peeps prepping the salads 
Quoting photophil (Thread starter):
be in each and every dish ... I think they are close to count each pea ... at least they count olives on the salads .. If i remember right (sorry - it's long ago) the guide from LSG said one airlined saved 100.000 USD a year just by cutting down the salad serving by one olive (don't know if the numbers are right ... maybe he was exaggerating).

That sounds like exaggerating, but not completely unthinkable. Don't recall every salad starter having an olive in them, but suppose it would all add up at the end of the year. Somehow Lufty keeps popping up in my head on this one  
Quoting photophil (Thread starter):
They have huge storage areas there where you can get everything from choclate bars to pens for children on board or ....... whatever a plane needs ...

That really looks exactly identical to the storage compartment in the maintenance hangar, where they keep all the nuts, screws and spare parts.

Quoting photophil (Thread starter):
and lots of Lufty trolleys

That's where the proper stuff comes from    
Quoting photophil (Thread starter):
After leaving LSG (of course not without some snacks from the storage) we headed back landside and were invited for some dinner at "Airbräu", a restaurant in the Airport Center (the big building connecting the two terminals)

Restaurant looks quite cool. Do they have their own kitchen, or is the food supplied from the LSG kitchen?

Thanks for sharing!
//Jonas



SAS Plus is Business Class made faux!
User currently offlinephotophil From Germany, joined Apr 2011, 196 posts, RR: 1
Reply 11, posted (2 years 6 months 4 weeks 11 hours ago) and read 5707 times:

Quoting LH4116 (Reply 10):
Suppose being a loyal costumer has to pay off at some point. Was the chance of winning bigger the longer you've been a subscriber, or was it just a draw of luck?

I think you had to be a subscriber for more then 20 years to apply ... then its only sheer luck

Quoting LH4116 (Reply 10):
Interesting, so the handlers must read off every single luggage tag and put it in the corresponding container, or were all those bags and containers coming on the belt off for the same flight?

I think they go all on the same flight ... the sorting is automated by barcode scanners one level above

Quoting LH4116 (Reply 10):
Ah, so SA are the only *A carrier that still use T1? Any chance of them moving?

I think they use T2. But they have a long layover time for the plane so its "stored" on the T1 apron because of space limitations at T2

Quoting LH4116 (Reply 10):
Restaurant looks quite cool. Do they have their own kitchen, or is the food supplied from the LSG kitchen?

The restaurant is really good .. no LSG plane food there   highly recommended to go there ...

PHILIP



300-310-319-320-321-332-342-343-388-717-734-735-736-73H-738-744-74M-752-76E-77W-F70-100-E70-E75-E90-E95-AT4-AT7-CR2-CR9-
User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 15
Reply 12, posted (2 years 6 months 3 weeks 6 days 23 hours ago) and read 5469 times:

Hi Philip

Nice non-trip trip report! Nice to see what's going on behind the scenes. Something to think about next time we get our meal or retrieve our lugagge

Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6708 posts, RR: 78
Reply 13, posted (2 years 6 months 3 weeks 6 days 15 hours ago) and read 5313 times:

Very nice report with good pictures!

Quoting LH4116 (Reply 10):
Ah, so SA are the only *A carrier that still use T1? Any chance of them moving?

All Star Alliance carriers use T2.

Quoting photophil (Reply 11):
But they have a long layover time for the plane so its "stored" on the T1 apron because of space limitations at T2

Exactly. Sometimes you see many LH planes parked on the T1 apron.


PH



Nothing's worse than flying the same reg twice!
User currently offlineMadameConcorde From San Marino, joined Feb 2007, 10862 posts, RR: 38
Reply 14, posted (2 years 6 months 3 weeks 6 days 15 hours ago) and read 5255 times:

Thank you very much for this no-flying trip report.

I go through Munich airport quite frequently - either MUC or FRA - and I had no idea of some of the things you showed us on your trip report - mainly the inflight catering.

As I was reading and looking at your pictures, I was wondering why they did not show you the Lufthansa lounges especially the wonderful First Class lounge with the sit-down restaurant, baths, cigar room and all other goodies that Lufthansa First Class passengers get to enjoy.

Oh well. Maybe they don't want to unveil these secrets to non-F flyers.

You have done a very good job showing us the side of Munich airport we don't get to see.

Thank you very much!

  



There was a better way to fly it was called Concorde
User currently offlinestipica From Croatia, joined Feb 2011, 424 posts, RR: 8
Reply 15, posted (2 years 6 months 3 weeks 6 days 15 hours ago) and read 5240 times:

Hi Philip !
thanks for a unique report ... stipica  



Open your eyes and think
User currently offlinephotophil From Germany, joined Apr 2011, 196 posts, RR: 1
Reply 16, posted (2 years 6 months 3 weeks 6 days ago) and read 5050 times:

Quoting MSS658 (Reply 12):
Nice non-trip trip report! Nice to see what's going on behind the scenes. Something to think about next time we get our meal or retrieve our lugagge

an airport is some really complex machine ... but that makes things interesting

Quoting MadameConcorde (Reply 14):
I go through Munich airport quite frequently - either MUC or FRA - and I had no idea of some of the things you showed us on your trip report - mainly the inflight catering.

I think I would always prefer MUC for flying and maybe FRA for spotting ... I always see FRA as a mess ...

Quoting MadameConcorde (Reply 14):
As I was reading and looking at your pictures, I was wondering why they did not show you the Lufthansa lounges especially the wonderful First Class lounge with the sit-down restaurant, baths, cigar room and all other goodies that Lufthansa First Class passengers get to enjoy.
Oh well. Maybe they don't want to unveil these secrets to non-F flyers.

Sadly we were not shown any lounges ... we were not in any passenger area at all during that tour ... but today I will arrive at MUC again on another flight ... so some views from "the other side" this time  
Quoting MadameConcorde (Reply 14):
You have done a very good job showing us the side of Munich airport we don't get to see. Thank you very much!

You're welcome

PHILIP



300-310-319-320-321-332-342-343-388-717-734-735-736-73H-738-744-74M-752-76E-77W-F70-100-E70-E75-E90-E95-AT4-AT7-CR2-CR9-
User currently offlineFLIEGER67 From France, joined Sep 2003, 5115 posts, RR: 55
Reply 17, posted (2 years 6 months 3 weeks 5 days 9 hours ago) and read 4788 times:

Hi, Philip,

definitely interesting pictures.
Done a good number of flights out of MUC, but this is more special, congrats to you´re father this way.

Greetings,
Markus(FLIEGER67)



Next: How to deliver a present in style!.
User currently offlinesignol From United Kingdom, joined Oct 2007, 2992 posts, RR: 8
Reply 18, posted (2 years 6 months 1 week 5 days 5 hours ago) and read 4029 times:

Hi,

excellent report of a behind the scenes look at MUC!

Thanks,

signol



Flights booked: none :(
User currently offlinesfflyer123 From United States of America, joined May 2010, 277 posts, RR: 0
Reply 19, posted (2 years 6 months 1 week 5 days 2 hours ago) and read 3958 times:

Wow, pretty amazing! It's incredible to see how much work goes in behind the scenes. Thanks for sharing!

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