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My First Southwest Trip....HORRID!  
User currently offlineDocpepz From Singapore, joined May 2001, 1971 posts, RR: 3
Posted (12 years 5 months 6 days 21 hours ago) and read 3824 times:

20 May 2002

Hi guys. I'm now in Los Angeles after a nice 10 day holiday in Northern California. Hopefully Southern California and Nevada will have just as much to offer as Northern CA!

Frankly speaking, the flight itself wasn't that bad. It was what happened BEFORE the flight that really spoiled my day.

My American friends had booked me a one way ticket San Jose (SJC) - LAX on Southwest which was (at the very least) half the price of any airline flying out of SFO. Anyway I knew that being dark skinned, (as I have said before, I am ethnically part Indian and part Chinese, and I travel on a Singapore passport) travelling alone and on a one way ticket was not to my advantage while travelling on US domestic services. I was mentally prepared for any questions/extra security procedures that might be carried out on me.

Got to San Jose International airport after a 1 hour drive from San Francisco city centre. I wanted to try curb-side check-in but my American friend suggested that I just go straight up as they would almost certainly want to inspect my bags manually due to my one way ticket. 'Even my 87 year old dad had to go through the same stringent security procedures when he had a one way ticket last month', she said.

Fine. Went up the departure area which was very small. The terminal only housed two airlines-Southwest and AA. Anyway got in line, which moved quickly and finally got to a check-in clerk. In addition to presenting my E-ticket print-out, I also presented my LAX-SIN ticket (departure 30th May) and told her that's the reason I had a one-way ticket. She was a cheerful lady, and acknowledged what I told her and tagged my bag straight through to LAX.

A Chinese family in front of me had to move to the side and have their bags inspected manually. I was relieved, as well as surprised, that I did not have to go through that procedure.

After which I joined the queue for the security check into the restricted boarding area. It was a pretty long queue but I got through it in 5 minutes. Said my goodbyes and hugs and kisses and all that..... and put my bag pack and wallet through the X-ray screening thingy and walked through the metal detactor. The detactor didn't beep, and neither than any security agent (All of them incidently Filipino) stop me for further checks.

I was surprised and relieved again, and took my stuff and proceeded to Gate A5 and stood in line again, to get my boarding pass. I was asked the standard "Did you pack your bags yourself... Did you have full control over what went into your bags" questions and was given a printed boarding pass, together with a boarding card which said "46" on it. 'Thank you very much, Anthony!' the gate agent said.

By which it was 1840 and the flight was due to depart at 1910. Bought a Nelson Demille book at the bookshop and proceeded to the waiting area.

At 1905, there was still no plane at our gate. Had a hunch the flight would be delayed. True enough, a few mins later "Flight 1424 to Los Angeles and Phoenix will be delayed to 1935."

1925, a 737-400 parked at our gate and at 1935 boarding commenced. When it got to my turn, I showed the gate agent my passport and he was like "Sir can you please step aside" (I have Christian first and middle names)

OK fine, I stepped aside. From then on, boarding STOPPED completely. The Filipino security guy asked me to spread my hands out and take everything from my pocket out. He was very VERY rude and did not accord me the slightest bit of respect. Now, this was in FULL VIEW of everyone and bear in mind that boarding had stopped. So naturally I had over a hundred pairs of eyes staring at me and me alone. After which I was asked to take off my shoes. He sent that wand which scanned my entire body (and it beeped when it scanned my cross..... he demanded to see what was under my shirt and surprise surprise, a CROSS.

THe entire thing took about 5 minutes but it felt like 5 hours because of the humiliation I was going through. Of course at the same time another guard was going through my bag pack. Taking things out and putting them back. So anyway now everyone knows the CDs I'm carrying, the magazines I'm reading the the kind of camera I use. Not that they care, but well.......

At the end of it all, he asked me to put my shoes on and take my stuff and board the plane. I looked behind and true enough, everyone was kinda starring at me. I picked up my bag, and walked down the aerobridge.

After which I heard 'We shall now re commence boarding for flight 1424... Could passengers on rows 1 to..........."

================

Got to the entrance of the 737-400. A female FA was digging into some compartment below and thus didn't greet me. Walked straight to the back of the aircraft and got the second last row.

There was this female FA who looked almost 50 and had lost her voice. One could barely hear what she was saying. She tried to shout out to a man who tried to open a faulty overhead compartment but hardly any voice came out.....

There as this particular young FA who was.... well.....quite cute, but that didn't quite make up for what happened to me minutes before!

At 1950, pushback began. The sound system was terrible so I could barely hear what the Captain nor the FAs were saying over the sound system. However I did catch that our cruising speed was 33 000 feet and flight time to LAX was 1h 20 mins.

At 2000, we took off into the evening sunset. I'm not familiar with the geography of this part of the world so I really can't tell you the landmarks we flew over.

One thing interesting about Southwest is that they don't have a cart service. Their FAs come down the aisles taking orders for drinks, after which they bring them out on trays, just as one would expect in a restaurant.

It was a full flight and they were really busy. I asked for coffee. 10 mins later, the young cute FA came out and served the drinks my section of the plane ordered. By which we had some moderate turbulence and some of the coffee spilled on me. Oh well, just not my day.

Night had completely fallen by now. After the drinks service, the FAs came round serving us peanuts. I notice we reached the city of Los Angeles by about 2045. However we had to circle the airport for a good 20 minutes before we began our final approach! Must be a busy time of the day (or night, rather) for the airport.

I must say the cabin crew look real happy and cheerful and seem to like what they're doing. Very different from the main carriers I usually take in the US, like DL and UA. Not that you get anything much to eat on these carriers anyway, so I can't understand how they charge you nearly double what Southwest charges and still don't serve full meals.

At 2050, the FAs came round collecting our cups and what not, and at 2110, we began our final approach into LAX. Landed at 2115. Sorry can't give you the name of the runway and all that! I'm completely unfamiliar with that airport.

Passed the International terminal where I saw a Qantas 744, Singapore Airlines 744, EVA Air 744, 2 Mexicana A320s, 2 Air New Zealand 744s(one just about to depart) and an Alaskan Airlines MD80(I think.... )

Reached our gate at 2120, and most of the passengers disembarked at LAX. Only a handful were continuning on to Phoenix.

Got to the baggage claims area, and it came out after half an hour. Perhaps it's fast by American standards but slow compared to Singapore and Hong Kong standards.

======

I certainly have a better impression of Southwest than the other main US airlines I've flown on domestic routes. I WILL fly them again, since they're much cheaper. Most main airlines don't even serve hot meals on board so why pay double the price??

Southwest cabin crew certainly look that they enjoy their jobs and they probably really DO! It's refreshing to see crew in bermudas and just looking plain happy! It's a big change from the formal approach of SIA and Cathay and most other airlines for that matter.

I have no problems with stringent security checks. It's for the common good of everyone. But PLEASE, could they do it in rooms away from the full view of everyone? Like, cos of me, the flight was delayed by an additional 5 minutes. Passengers are NOT zoo exhibits.

Of course it was a very short flight so well, as with my KUL-SIN flight, I have hardly any recollection of it now!  Smile/happy/getting dizzy

Thanks everyone for reading. Next report will be SQ 29 LAX-TPE-SIN on 30 May.



33 replies: All unread, showing first 25:
 
User currently offline9V-SVE From Singapore, joined Nov 2001, 2066 posts, RR: 2
Reply 1, posted (12 years 5 months 6 days 20 hours ago) and read 3760 times:

great report!  Big thumbs up Sorry about the security. Okay, can you tell me which side was the terminal from your plane? I might help you figure out which runway you landed on (I always fly there in FlightSim Big grin).

User currently offlineMarco From United Arab Emirates, joined Jul 2000, 4169 posts, RR: 12
Reply 2, posted (12 years 5 months 6 days 20 hours ago) and read 3757 times:

Great report!

Sorry you to go thru so much trouble!



Proud to be an Assyrian!
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4756 posts, RR: 25
Reply 3, posted (12 years 5 months 6 days 19 hours ago) and read 3748 times:

hey... sorry to hear about your security checks. But after 9-11, can't expect the Americans (or anyone for that matter) to take security for granted anymore. I once held an MAS B777 up for 45 mins in KLIA because the computer rejected my boarding pass, remarks was DO NOT BOARD THIS PAX.

U can imagine the panic I caused because the Australian High Commision got involved, because it was a flight to Brisbane. At the end of the day, it was a computer error! Hahaha... silly. But post 9-11 jittery is out there, I tell you! A trip report was posted about that incident...

I am always happy to read a positive trip report about a US Carrier. It should shut those people who flamed me when I wrote a stinker of a report about Northwest. Excellent service can indeed happen on a US carrier, no matter how large the company is... customer service should be expanded relatively.

Cheers
Ryan



Welcome to my starry one world alliance, a team in the sky!
User currently offlineSabena 690 From , joined Dec 1969, posts, RR:
Reply 4, posted (12 years 5 months 6 days 19 hours ago) and read 3733 times:

Again a great report of you Docpepz Big grin

Rgds
Frederic


User currently offlineSingapore_Air From United Kingdom, joined Nov 2000, 13744 posts, RR: 19
Reply 5, posted (12 years 5 months 6 days 14 hours ago) and read 3681 times:

A great trip report but I am totally DISGUSTED at the way you were treated and I have a good mind to stop my revision and e-mail those disgusting people at San Jose Airport a good verbally telling off just to get it off my chest.

A totally disgusting airport and when I go to SFO in 2 - 3 years I certainly will NOT be going to that airport. Totally horrible and immature.

I am not impressed.

Good trip report  Big thumbs up



Anyone can fly, only the best Soar.
User currently offlineFrequentFlyKid From United States of America, joined Nov 2001, 1206 posts, RR: 1
Reply 6, posted (12 years 5 months 6 days 14 hours ago) and read 3665 times:

I thought Southwest only had -200, -300, -500, & -700's series 737's?

User currently offlineDocpepz From Singapore, joined May 2001, 1971 posts, RR: 3
Reply 7, posted (12 years 5 months 6 days 14 hours ago) and read 3670 times:

Thanks Singapore_Air but please just confine your emails to Singapore Airlines!!!!

Cheers


User currently offlineAzjubilee From United States of America, joined Apr 2000, 3949 posts, RR: 28
Reply 8, posted (12 years 5 months 6 days 13 hours ago) and read 3658 times:

First, Southwest doesn't have 737-400s.

Second, the security you experienced is the new standard (even though it isn't really standardized) American security. The computer supposedly randomly selects people for extra screening at the gate. IF not enough are selected the security personnel will select people from the crowd. What happened to you, probably happened to several others on your flight. You just didn't see it, because you were already on the plane. It isn't normal process either to stop the boarding while people are randomly searched. I wouldn't take the whole thing personally, as it wasn't meant to put you on display. You do have the right to ask for the search in private if you so wish. Sorry you felt humiliated to be searched, but honestly, unless you were naked or had some curious objects in your bag for all to see it wasn't really anything out of the ordinary. I truly don't think people actually cared about you getting searched because if anyone has flown since 9/11 in America, they know this sort of thing is going to occur.

Hope you enjoyed the US.

rainier - you really have issues with the whole trip report thing don't you? I suggest professional help if your panties are still bunched up over the opinions of others. I assure you, we who supposedly "flamed" you, which by the way, was not the case, have moved on. I sure have.

AZJ


User currently offlineHkg82 From Hong Kong, joined Apr 2002, 1304 posts, RR: 1
Reply 9, posted (12 years 5 months 6 days 11 hours ago) and read 3660 times:

A very well written & detailed trip report. A pleasant read. I'm sorry to hear that you had such a bad & unmemorable experience at SJC. But you have to face reality: security at American airports will never be the same again. You should take comfort at the fact that such stringent & rigorous security measures are being implemented, as it's in the best interests of all the passengers. However, I was very surprised they searched you in front of everyone else and delayed boarding. Wouldn't it be more productive to proceed with the boarding & continue these personal searches with other security personnel? They would accomplish much more in less time. I would also find it very unacceptable, and utterly embarrassing. But at least you were expecting something like this with regards to security, so it wasn't a complete shocker.

The last time me & my family traveled to the US was way back in 1990, and we also flew domestically, but airport security back then in the US was a far cry compared to what it is today! I’m not sure when we’ll next go to the US, as we’ve got relatives there, & we’re long overdue for another trip. I definitely know what to expect now when it comes to security checks, as I’m Indian too (fully).

Hmm, I’ll probably speak to my parents about it & see if we can go this year!! Big grin
Great trip report. Hope you’re enjoying your holiday!

Hkg82.


User currently offlineJ-bird From Canada, joined Feb 2001, 109 posts, RR: 0
Reply 10, posted (12 years 5 months 6 days 9 hours ago) and read 3599 times:

Rough break with the security screening... but if it makes you feel any better I recently flew Chicago - Dallas, Dallas-Denver, Denver-Vancouver and at each airport where we boarded, my wife and I got the full security treatment that you described. We were flying on points, so maybe that had something to do with it?

I'm white and my wife is Asian and we weren't carrying anything threatening and probably don't fit the usual security profiles. Sometimes, it's just bad luck - it's never happened to us on any other trips, including a one-way flight from Vancouver to London a couple of weeks later.

As other posters have said, better safe than sorry... but it really isn't fun, is it.

Cheers.


User currently offlineCMK10 From United States of America, joined Feb 2004, 513 posts, RR: 3
Reply 11, posted (12 years 5 months 6 days 9 hours ago) and read 3577 times:

Rough Trip but good report. Sorry about the coffee spill, i once had a bloody mary cocktail spilled all over my new shirt and pants by a f/a. Oh well live and learn, when they come duck and covvvvvvver!  Laugh out loud
DC-10's Forever



"Traveling light is the only way to fly" - Eric Clapton
User currently offlineMarara From Australia, joined Oct 2001, 678 posts, RR: 0
Reply 12, posted (12 years 5 months 6 days 6 hours ago) and read 3537 times:

LOL @ Singapore_Air & Docpepz


Khoa I wouldnt be supprised if you got an email back giving you "a good verbally telling off"
:D:D:D:D:D
 Big thumbs up



I like work: it fascinates me. I can sit and look at it for hours. Jerome K Jerome
User currently offlineChepos From Puerto Rico, joined Dec 2000, 6225 posts, RR: 11
Reply 13, posted (12 years 5 months 6 days 4 hours ago) and read 3509 times:

Good trip report.
Im shocked they searched you and stopped boarding the flight.
On the last couple of flights I've had they just keep on boarding the flight while they discreetly search randomly chosen passengerS.
Chepos



Fly the Flag!!!!
User currently offlineDocpepz From Singapore, joined May 2001, 1971 posts, RR: 3
Reply 14, posted (12 years 5 months 6 days 3 hours ago) and read 3501 times:

Sorry guys....

it wasn't a 737-400, but it did look like one! (OK go ahead and scold me for being an aviation fan and not being able to distinguish b/w the various 737s) But it looked rather tired and dated. At least 10 years old.

I have no problems with stringent security checks.... just NOT in front of everyone! Yes I had nothing in my bag to hide but it's not pleasant is it.....and why was boarding stopped?

Meanwhile I have really enjoyed the last 10 days in Northern California and had a great day in Universal Studios today. Besides what happened yesterday, my vacation in the USA has been superb! I look foward to the next 9 days.

Look out for my LAX-TPE-SIN trip report at the end of the month!  Smile/happy/getting dizzy


User currently offlineGoAllegheny From United States of America, joined Nov 2000, 340 posts, RR: 0
Reply 15, posted (12 years 5 months 6 days 3 hours ago) and read 3489 times:

I can understand the privacy concern, although what's much different than the security check at the main security checkpoint? It's all done in the open. I just don't understand why all boarding was stopped. That is stupid.

User currently offlineRyanair!!! From Australia, joined Mar 2002, 4756 posts, RR: 25
Reply 16, posted (12 years 5 months 6 days 3 hours ago) and read 3482 times:

Docpepz... dun worry, you are not the only one not being able to distinguish the 737NGs... I have a big problem! Try looking at the -800 and -900, unless you take the time to count the windows and squint to look at the very small designation, you would never know.

AZB... lets not open a can of worms here.



Welcome to my starry one world alliance, a team in the sky!
User currently offlineAzjubilee From United States of America, joined Apr 2000, 3949 posts, RR: 28
Reply 17, posted (12 years 5 months 6 days ago) and read 3451 times:

Actually, it's quite easy to tell the NGs apart from the others. They have a different wing, which a much increased dihedral than the others. The lengths increase in size with the shortest being the -600 and the longest being the -900. Southwest only operates the -200, easily identified by its old low bypass engines. The -500 which is the shortest of the mid generation 737. The -300 which is the pretty much the same size as the -700. To tell the -700 from the -300 one can look at the wing as well as the orange colored fairings on the wings of the -700s.

Ryanair - why are you playing with cans of worms?



AZJ


User currently offlineSerge From United States of America, joined Sep 2001, 1989 posts, RR: 2
Reply 18, posted (12 years 5 months 5 days 23 hours ago) and read 3446 times:

Very nice trip report! Yes, security is a real bi*ch these days in the US.... If you read my post in the Civil Aviation forum (http://www.airliners.net/discussions/general_aviation/read.main/826047/) you will see that it affects everyone, and angers them as well!

....Serge


User currently offline9V-SVC From Singapore, joined Oct 2001, 1797 posts, RR: 10
Reply 19, posted (12 years 5 months 5 days 19 hours ago) and read 3417 times:

Great Report

Btw Southwest doesn't operate B737-400s , they only operates -200,-300,-500 and -700 :P

I can understand your frustration with the US customs , they can be a pain in your neck sometimes . Anyway dont let that affect your hoilday mood . Enjoy !!

 Smile



Airliners is the wings of my life.
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4756 posts, RR: 25
Reply 20, posted (12 years 5 months 5 days 16 hours ago) and read 3401 times:

AZB,

don't you think its difficult to tell the -800 and -900 apart? And the -600 and -700 as well... Maybe I have not seen them often enough but the former two is very distinguishable from the latter two... because of the apparent difference in the lengths of their fuselage, from very short to very long... Do they have higher ver stabs as well when compared to the older 737s?

I also know that the specs states that they are a little taller that their earlier brothers as well from a larger landing gear (wheels are the same as the old ones)... any truth to that? I only had a fleeting glance of an AA 738 in ORD, my closest ever to a 737NG.

p/s: I'll leave the cans alone... err panties??



Welcome to my starry one world alliance, a team in the sky!
User currently offlineAzjubilee From United States of America, joined Apr 2000, 3949 posts, RR: 28
Reply 21, posted (12 years 5 months 5 days 14 hours ago) and read 3388 times:

Ryaniar - no, I don't find it hard to differenciate between them. Yes, the vertical stabs are a bit taller and just look different. The engines seem bigger as well. Panties = knickers, underwear, shorts, boxers, tighty whities etc...
By the way, for crying out loud dude... it's AZ J not AZ B.




AZJ


User currently offline9V-SVA From Singapore, joined Aug 2001, 1860 posts, RR: 8
Reply 22, posted (12 years 5 months 4 days 22 hours ago) and read 3317 times:

See 737-800 aircraft all the time at Changi, thanks to China Airlines.

9V-SVA



9V-SVA | B772ER
User currently offlineJohnboy From United States of America, joined Aug 1999, 2594 posts, RR: 7
Reply 23, posted (12 years 5 months 3 days 17 hours ago) and read 3228 times:

Same thing also happened to me at San Jose on a flight to Phoenix. And numerous other times while flying on Southwest. I just wear hiking sandals now and pack light in my carry-on.

Actually I'd be glad if only they would stop the boarding process, as they seem to have done for you. The times that I've been pulled out of line for a search, everyone else got to board while I stood there. And since Southwest doesn't assign seats....we all know how that story ended.


User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 24, posted (12 years 5 months 3 days 15 hours ago) and read 3216 times:

I got stopped at ORD at the gate. The gate agent asked to see my passport even though he let others pass without further checks. It was probably just done randomly, or perhaps I look like a Vietnamese refugee :-P I didn't get the full search, fortunately, just passport checks and I was waved through...




There's always a better way to fly...
25 Blink182 : As for security, it is mostly random, but I am not going to lie about this though. Sometimes it might be racial profiling, but realizing how it was an
26 Zrs70 : Perhaps I am missinjg something...
27 Docpepz : Zrs70, What do you mean you're missing something? Don't get you......
28 Johnboy : Well, to be honest, your trip report didn't sound so horrid. I'm assuming that this is what Zrs70 means. Not including your search, you actually seeme
29 Sllevin : Last time I traveled on Wn out of SJC they would hold boarding of each group until everyone from the previous group, including those pulled aside, had
30 Post contains images Docpepz : Yeah the flight wasn't horrid at all. It was the 5 minutes of searching that spoilt my day. It was overall one of the best domestic flights I had take
31 Zrb2 : Sllevin & Johnboy hit it on the head. People get to the airport and line up well before they open up for check-in just to get a boarding number in the
32 Docpepz : The entire security crew at San Jose airport seem to be made up exclusively of Filipinos from a private firm. While they look like they're trying thei
33 Redngold : If you mistook the aircraft for a -400, you were probably on a -700. redngold
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