cruiseshipcrew From United States of America, joined Aug 2008, 189 posts, RR: 1 Posted (1 year 4 months 3 weeks 2 days 1 hour ago) and read 32767 times:
Welcome to my newest trip report. I've been putting this off for a month or so now so I decided it was finally time to make one. My friend and I decided to do a two week trip to Hong Kong, Tokyo and finish in Osaka Japan. This trip report will cover the lounges in San Francisco, Hong Kong, the flight there and a few pics around the city. Thanks in advance for reading and comments.
United Airlines Flight 869
San Francisco-Hong Kong
Boeing 747-400 N118UA
Seat 1A & 1K
According to seatguru, row 2 is said to be the best seats to get but my friend and I really enjoyed row 1. We were able to see out of each others windows and could talk while sitting. I think facing in towards the nose cone was a very interesting experience also. When landing in Hong Kong we both thought it appeared that we were going off the side of the runway!
Everyone back at the house was getting excited for the trip including Boomer, the English Bulldog who obviously only flies British Airways.
We headed to SFO early to ensure we had plenty of time to enjoy the lounge and were the only people at the premier check-in so before we knew it we received our passes and headed through security.
I've heard great things about the SFO International First Lounge and I must say, for a US lounge it was very impressive. High ceilings, wide selection of food and beverages and a view of the tarmac made it enjoyable. Here are a few more pictures from the lounge.
I knew I would eat onboard the flight so I had a small breakfast with a few snack items later.
747 in the new colors from the lounge.
757 in desperate need of new colors from the lounge.
A few spots in the IFL could have been worked on but overall, everything was in good shape.
While walking to the gate I saw this vending machine. I think this is a fantastic thing to have and I wish more airports had them.
I think these have been sitting out in the rain for a while now.
Flight was leaving on time. I really like the International terminal at SFO but I think the boarding area became a bit crowded and unorganized. I noticed this when I was flying out of SFO to Sydney also.
Looking at the seat
Side seat controls and storage.
Leg room. The closet was next to my feet between seats.
Looking back in the cabin. The first cabin has four rows along the side and two rows in the middle.
Menus were handed out.
Pre-departure champagne was provided.
My friend David enjoying his.
I enjoyed it also. This was our first time in United First class.
Inside the menu
Menu part 2
Blanket and two pillows were passed out.
United amenity kit. While nice, I think Continental's BusinessFirst kits were better.
Nicely presented socks and eye covers.
More storage on the side of the seat.
Narrow closet at the front of the cabin.
Another shot looking forward.
The flight crew set up an arrangement of English and Chinese newspapers to have before take off.
Looking back in the cabin.
Business class could be seen past door 1L.
Enjoying the view.
The planned flight path for todays flight.
Recently removed 747 and 757 from the fleet.
I used David to show off a few ways the seat can be changed.
Almost flat.
Take off!
As you can see, if you know the person next to you row 1 is great.
The area where newspapers were set up before departure was turned into a bar while dinner service was being executed.
Hot nuts and wine. We had two very friendly Flight Attendants helping us who made had a fun argument with each other trying to convince us to try their preferred wine. They were pleasant the entire time.
Table
Appetizer. While the food service is close to United Business, the presentation is very different and is more spaced out.
Close up. Everything was very tasty.
Next came the soup. It was also good but I didn't really like the paper cocktail napkin under the bowl but it doesn't matter.
Beautiful looking salad. Tasted great also.
I decided to go with the beef tenderloin. I enjoyed the sides and ate around the edge of the meat. In the next picture you can see it was a little rare for my liking.
Too rare
I enjoyed the ice cream sundae and liked that it had two flavors of ice cream. While the presentation wasn't as nice, I liked that they used real whipped cream.
After dinner I decided to stretch out and enjoy a few films before sleeping for several hours.
Location after dinner and a movie.
Beautiful views of Alaska.
Beautiful views of Alaska.
Getting closer. Time for a mid-flight snack. This is where the service really had a coach feeling. This was the International First Class mid-flight snack. It was warmed in the galley and was handed to us. The following picture compares the mid-flight snack with the one I had on Continental in BusinessFirst to Hong Kong. What a horrible presentation!
Continental's BusinessFirst snack.
Our progress
Heading south.
Sun is starting to set.
About an hour before landing it was time for the arrival refreshment. I liked that they offered non-breakfast choices also. I always thought it was funny to be served breakfast at 8pm when landing.
Another view of the seat.
David looking over the Asian sunset.
Starting to turn towards Hong Kong.
I loved having several windows.
Our flight path.
Almost there.
After landing I was able to take a few more pictures.
Cabin again.
My lovely seat for the past 15 hours.
My friend and I used hotel points for our stay so spent the first few nights at the W Hong Kong and then finished at the JW Marriott.
Elevator in the W.
Since it was Halloween they had all the decorations.
We found very large aviation in the city.
Jackie Chan
The Hong Kong lights at night. I thought the light show wasn't that impressive, but still nice just don't raise your expectations.
Legit cargo loading skills!
Famous lookout.
Occupy Hong Kong.
No doubt who dominates HKG airport.
Asia World City
United 747
Feel free to ask any questions. Thanks for taking the time to read it. Overall the flight was very enjoyable. The 747 is always fun to be on in my books!
xjramper From United States of America, joined Dec 2003, 2345 posts, RR: 52 Reply 1, posted (1 year 4 months 3 weeks 1 day 23 hours ago) and read 32767 times:
Looks like it would be a great report, but thanks to good ol' photobucket, the bandwidth has been exceeded.
cruiseshipcrew From United States of America, joined Aug 2008, 189 posts, RR: 1 Reply 3, posted (1 year 4 months 3 weeks 1 day 23 hours ago) and read 32767 times:
lychemsa From United States of America, joined Oct 2009, 904 posts, RR: 3 Reply 4, posted (1 year 4 months 3 weeks 1 day 22 hours ago) and read 32767 times:
You should have sent the meat back. It looks like Beef TARTAR.
767747 From United States of America, joined Jan 2005, 1748 posts, RR: 26 Reply 6, posted (1 year 4 months 3 weeks 1 day 22 hours ago) and read 32767 times:
Good report, cruiseshipcrew! Nice review of your flight with United, and the F class presentation on such a long-distance flight!
Seat and cabin look nice, but the food doesn't look that incredible. The beef looks absolutely unedible that rare, and the sandwich in the tinfoil?! Definitely not up to F standards especially for such a long flight, and what others offer on the same route.
I've never been on such a long flight like this one; the longest flights I've taken have been to northern Africa, and far Eastern Europe, I bet I would get a little cabin fever on such a long flight, even if I did have great IFE!
emirates202 From United States of America, joined Nov 2011, 237 posts, RR: 0 Reply 7, posted (1 year 4 months 3 weeks 1 day 21 hours ago) and read 32767 times:
First of all, champagne In a plastic glass????? lol. That's terrible. And I'm a fan of pretty rare steak, but I definitely would have sent that back and taken the chicken on the menu. I wouldn't fly UA long haul if it was going to save my life. I find delta has a much better product, and better service. The mid flight snack- what is it?? Cant really tell, but nonetheless, I wouldn't have eaten that either, and I'm always hungry!
sfflyer123 From United States of America, joined May 2010, 246 posts, RR: 0 Reply 8, posted (1 year 4 months 3 weeks 1 day 21 hours ago) and read 32767 times:
Excellent Trip report!! It was great. I think that flight SFO-HKG is fantastic. Thanks so much for posting this. Of course, we all have to know, how did you go about booking this? Was this an award flight, or did you buy C and use an SWU (I notice that you are 1k) to upgrade, or did you just splurge and buy F? It looks like the F product is very solid on United. I have never flown F this route, but I have flown C. For 15 hours, being in F just makes a huge difference.
9V-SPJ From United States of America, joined Dec 2000, 740 posts, RR: 0 Reply 9, posted (1 year 4 months 3 weeks 1 day 21 hours ago) and read 32767 times:
Nice report! Where is that model store in Hong Kong???
FlyASAGuy2005 From United States of America, joined Sep 2007, 6511 posts, RR: 11 Reply 10, posted (1 year 4 months 3 weeks 1 day 18 hours ago) and read 32767 times:
I've always said that UA and AA knows what their doing up front but honestly, pretty un-impressed with the whole deal, considerings it's suppose to be "international F". Doesn't look any better than carriers that offer J whit full flat-beds. You kind of wonder if the extra cost is worth it. And I mean even the DL (i'm not a huge fan of their Business Elite service; I think they can and should do a lot better) serves their pre-departure drinks in real glass! And what's with the roll in Reynold's Wrap??
All in all, thanks for the TR! These are always a treat for me.
CAM2:"Lightning coming out of that one." CAM1: "What?"
ba319-131 From United Kingdom, joined Jan 2001, 8259 posts, RR: 56 Reply 11, posted (1 year 4 months 3 weeks 1 day 9 hours ago) and read 32767 times:
Nice report and pictures, thanks for sharing.
Quoting cruiseshipcrew (Thread starter): I've heard great things about the SFO International First Lounge and I must say, for a US lounge it was very impressive. High ceilings, wide selection of food and beverages and a view of the tarmac made it enjoyable
- Actually looks one of the better lounges US carriers have.
- Looks nasty, quite unimpressive for supposedly First class.
Quoting cruiseshipcrew (Thread starter): I enjoyed the ice cream sundae and liked that it had two flavors of ice cream. While the presentation wasn't as nice
- Presentation is indeed poor, that meat looked a bit rubbish too.
Quoting cruiseshipcrew (Thread starter): Time for a mid-flight snack. This is where the service really had a coach feeling. This was the International First Class mid-flight snack. It was warmed in the galley and was handed to us.
- Now this is awful and what is it? - This looks more like street vendor food, actually I take that back, the latter would taste better!
UnitedDC10Fan From United States of America, joined Oct 2011, 10 posts, RR: 0 Reply 12, posted (1 year 4 months 3 weeks 1 day 9 hours ago) and read 32767 times:
Great trip report! Those first class suites look so comfortable. You guys are young and cute too!
Initious From Singapore, joined Dec 2008, 1011 posts, RR: 16 Reply 13, posted (1 year 4 months 3 weeks 1 day 8 hours ago) and read 32767 times:
A wonderful report about UA's First Class! There have not been many reports about UA F and this is just the perfect report to showcase what they got to offer for international F. However, I find it pretty strange that they do not offer caviar in F on American carriers (I guess AA does not too?).
The meal looks wonderful although the night snack does look very disappointing.
P.S. Do you mind letting me know where is the shop with tons of airplane models? I am heading to HKG in 2 weeks and would like to visit there.
FlyASAGuy2005 From United States of America, joined Sep 2007, 6511 posts, RR: 11 Reply 14, posted (1 year 4 months 3 weeks 1 day 8 hours ago) and read 32767 times:
If I'm not mistaken, AA still offers caviar in F. And I know another member's report of UA in F from some time last year, they offered it...maybe they don't anymore.
CAM2:"Lightning coming out of that one." CAM1: "What?"
gabrielchew From United Kingdom, joined Aug 2005, 2512 posts, RR: 14 Reply 17, posted (1 year 4 months 3 weeks 1 day 5 hours ago) and read 32767 times:
Looks like you had a great flight with UA F! I tried out one of those seats (alas only after landing) on my way back from SIN to HKG a few years ago - very comfy.
Quoting cruiseshipcrew (Thread starter): This is where the service really had a coach feeling. This was the International First Class mid-flight snack. It was warmed in the galley and was handed to us. The following picture compares the mid-flight snack with the one I had on Continental in BusinessFirst to Hong Kong. What a horrible presentation!
Oh dear. That looks like economy on Chinese shorthual. What were they thinking? How embarassing for the crew.
Quoting cruiseshipcrew (Thread starter): The Hong Kong lights at night. I thought the light show wasn't that impressive, but still nice just don't raise your expectations.
Well, it is a free show. I really like going down there with a few mates, getting a beer (or 4) from 7-11 next to the Star Ferry, then sitting on the metal bars on the lower level and enjoying the view. Best evening in HK!
777ord From United States of America, joined May 2010, 349 posts, RR: 0 Reply 18, posted (1 year 4 months 3 weeks 1 day 5 hours ago) and read 32767 times:
amazing TR!! I love the sunset pics at the end of your flight!
When can we expect the return TR?
I think this may be the first detailed UA new F-class TR!
ORDnHKG From United States of America, joined Jul 2009, 185 posts, RR: 0 Reply 19, posted (1 year 4 months 3 weeks 1 day 4 hours ago) and read 32767 times:
Quoting ba319-131 (Reply 11): - Looks nasty, quite unimpressive for supposedly First class.
Since you are from Europe, you should know even LH and LX's F amenity kit are quite unimpressive as well, LH's F kit has no mouthwash and the male kit don't even have lipbalm ! At least UA's amenity kit has Murad skincare product that made in USA unlike some other airlines have fancy name brands but the product made in China ! UA's F kit also include a mini bottle of Purel disinfecting gel where most other carriers don't have.
Quoting 9V-SPJ (Reply 9): Nice report! Where is that model store in Hong Kong???
It is at Mong Kok on the Kowoloon side at the Pioneer centre by Nathan Road
That airplane store is operated by the same company which has a bus models store also in the Pioneer centre.
ORDnHKG From United States of America, joined Jul 2009, 185 posts, RR: 0 Reply 21, posted (1 year 4 months 3 weeks 1 day 3 hours ago) and read 32767 times:
Pioneer Center, 750 Nathan Road, Mong Kok, Kowoloon
Even though it said Mong Kok, but if you take MTR you actually get off at Prince Edward station Exit B2, walking one block south, I forgot if it is at the 2nd or the 3rd floor.
ORDnHKG From United States of America, joined Jul 2009, 185 posts, RR: 0 Reply 22, posted (1 year 4 months 3 weeks 1 day 3 hours ago) and read 32767 times:
Quoting 123 (Reply 20): Where's that airplane store / you have the address, I'd go there the next time I fly to HKG!
lukeyboy95 From Papua New Guinea, joined Apr 2008, 951 posts, RR: 35 Reply 23, posted (1 year 4 months 3 weeks 1 day 2 hours ago) and read 32767 times:
Great report James! Alot of effort appreciated what with graphics and demonstrating seats.!
Quoting cruiseshipcrew (Thread starter): While walking to the gate I saw this vending machine. I think this is a fantastic thing to have and I wish more airports had them
I suppose. IN the UK it seems you can't walk 5 minutes without seeing a Boots that sells all this sort of loveliness at reasonable costs.
Quoting cruiseshipcrew (Thread starter): I decided to go with the beef tenderloin. I enjoyed the sides and ate around the edge of the meat. In the next picture you can see it was a little rare for my liking.
Hmm, it would be perfect for me, but does look quite rare. More-over it looks like it has been flash seared. Well... the rest of the catering looked pretty decent apart from the terrible mmid-flight snack. At least your Fa's were good fun.
A340600 From United Kingdom, joined Aug 2003, 4103 posts, RR: 53 Reply 24, posted (1 year 4 months 3 weeks 1 day ago) and read 32767 times:
Thanks for the report. UA F looks underwhelming, bland cabin design, lack of amenities, plastic looking sandwiches in tin foil, trays for food and poor looking catering all round. Is it really that difficult to create a refined F product? ... they've been in the game for years.
Despite the name I am a Boeing man through and through!
jnolewajka From United States of America, joined Dec 2011, 1 posts, RR: 0 Reply 25, posted (1 year 4 months 3 weeks 23 hours ago) and read 32767 times:
I really enjoyed the report. I was in HKG in September and also noticed the large aviation presence. Was that picture of the models from the Peak Shops? I think I was in the same shop and bought a picture of Kai Tak. I also agree about the "light show." I saw it every night from our hotel (intercontinental) and wasn't that impressed.
Carfield From United States of America, joined Dec 2003, 1727 posts, RR: 9 Reply 26, posted (1 year 4 months 3 weeks 21 hours ago) and read 32767 times:
Thanks for sharing a trip report!
The new United First class seat is pretty nice and the suite is an improve from previous version.
However food remains very weak. You correctly pointed out that even Continental's BusinessFirst service surpasses United's first class service. The main meal is very underwhelming and looks like a business class meal on other airlines. The mid-flight snack just looks sad and same as the cheeseburger served in Continental's economy class mid-flight snack from Newark to China a few years ago. I just can't believe United can't even afford to serve instant noodles in premium class cabin. The pre-arrival meal is the weakest of all aspects. That particular meals don't need to be extensive but should offer more choices and at least served in two-courses in premium cabin. Continental serves the pre-arrival meals in two courses - fruit appetizer (full size), and then entree. Most Asian airlines offer at least three courses on the pre-arrival meal on these long haul flights.
Almost all US airlines serve its pre-takeoff beverage in plastic glasses. Not sure if it is a governmental requirement or since most US airlines cut the number of F/As, it is just easier fo the F/As to carry out all the pre-flight duties.
FlyASAGuy2005 From United States of America, joined Sep 2007, 6511 posts, RR: 11 Reply 28, posted (1 year 4 months 3 weeks 20 hours ago) and read 32767 times:
It is not a government regulation. As pointed out, even DL serves their pre-departure drink in real glass in BusinessElite. Regular F is plastic on the ground. It has nothing to do with safety and everything to do with catering. To serve the drinks in glass on every domestic F flight would almost double the amount of glassware currently required. Keep in mind once they take the glass its done. In the air, all they have to do is refill, unless of course you order a different drink.
Bottom line, just sad.
CAM2:"Lightning coming out of that one." CAM1: "What?"
MSS658 From Belgium, joined Oct 2010, 2202 posts, RR: 14 Reply 29, posted (1 year 4 months 2 weeks 6 days 5 hours ago) and read 32767 times:
Hi
Nice trip report you got there, thanks for sharing an insight of United's first! To be honest, I'm not impressed at all. Some airlines even have a better J-product than UA F. Something I would not fly anytime soon!
Greetings and thanks for sharing once again!
Marc Santens
AA2MM From United States of America, joined Aug 2001, 108 posts, RR: 0 Reply 30, posted (1 year 4 months 2 weeks 3 days 18 hours ago) and read 32767 times:
Thanks for the TR...Up till last year, I think, in YC, mid flight snack, UA used to hand out a plastic bag with a cup a noodle, and fork/spoon thingy and an almond cookie. The FAs came around later with pots of hot water. Now they just have small sandwich and some sweet.
I just can't believe that they would serve you in FC a sandwich in foil.
My personal experience with U S carriers, the food service does not deviate much F to C. Mostly, better appertizers, and perhaps one extra choice of hot mains.
I have seen the same food cart come from F into C on Air Tahiti Nui. The same dessert cart came down the aisle from F to C on LX.
Safe travel to everyone in 2012.
AA2MM
nethkt From Thailand, joined Apr 2001, 985 posts, RR: 3 Reply 31, posted (1 year 4 months 2 weeks 3 days 13 hours ago) and read 32767 times:
What a product. I do like the seats even they are a bit dated.
Though I like people who dress up for flights, I must say that you guys were too polite given that you are revenue first class pax. I'd go with something like cute or designer T-shirt with (not-too) skinny jeans while I might carry my jumper for sleeping purpose, hell, not gonna long queue for toilet in F class anyway so chances that I can change as fast as SUPERMAN.
The food is plenty but presentation wasn't live up to First class in airlines industry.
I do love the fact that UA gives out some small "Made in USA" amenity and yeah those lip balms and small tissue paper pack is a nice touch really. And please hell no, made in China material, even bag itself is horrid than enough.
Thanks for sharing this report, it's rare to see UA rev pax on international F class nowadays.
Brgds,
net-hkt
Don't be annoyed knowing the passengers around you are non-revs and op-upgraders, be grateful for them. Life is beautifu
NewYorkCityBoi From United States of America, joined Sep 2006, 193 posts, RR: 0 Reply 32, posted (1 year 4 months 2 weeks 2 days 15 hours ago) and read 32767 times:
Here is my opinion about UA first (flew them once SFO-PVG, then flew many other foreign carriers long haul F):
- If I fly US carrier, I do not expect it to be like foreign carriers in term of service, meals, presentations, while hard product could be quite nice.
- The amenity kids are nice, do not expect them to provide pajamas like top airlines.
- The Lounge is nice compare with other American carriers (that most do not have a separate first class lounge), but not sure that that one has a shower or not cuz I did not check it when I flew them.
- The welcome drinks are the easiest for improvement since it does not cost the airlines that much to just put it in a real glass.
- For those who commented about carviar, I think US-carriers do not have that for a long long time already. Even European carriers, most top ones like BA, LX don't have it anymore. Only LH has it. Most top Asian carrier still have it if the flight is over 6-7 hours I think.
- The presentation of the meal is ok, I do not expect American carrier to be much better.
- The midnight snack presentation was bad... but still not the worst I dislike about UA-First long haul.
- What I dislike most about UA-Int.-First is the second meal!!!! Come on!... for the flight that long, I would expect the second meal to be served as a full hot meal (where most non-US carrier do on their 8+ hrs long flight). If the flight leave West-coast at night and arrive in Sydney in the morning, I still understand... or the European flights that arrive in Europe early morning. But for a long flight to Asia when you leave having lunch, then should just serve dinner before arrival! I may not expect it to be 5-6 courses like the first meal... but at least more!, and since the flight is so long, the second meal should be serve on the table like the first meal, not in a tray like C-class. The one you showed here is still better than when I flew them, that the only choices were the sandwich or fruit plate.
cruiseshipcrew From United States of America, joined Aug 2008, 189 posts, RR: 1 Reply 33, posted (1 year 4 months 1 week 2 days 23 hours ago) and read 32767 times:
Thanks for the comments everyone! Yes I should have sent back the steak. I don't agree with some comments here about the UA service, its not a 5 star Asian airline but it was still a great, enjoyable flight where the flight crew's nice and enjoyable interactive attitude made a lasting impression. In the future, I would stick with CO BF service to HKG even though the UA F seat wins hands down.
omidp From Canada, joined Jun 2010, 79 posts, RR: 0 Reply 34, posted (1 year 4 months 1 week 1 day 1 hour ago) and read 32767 times:
Hi Cruiseship,
Thanks for the great report could you please give me the name of that store in Hong Kong that sells those airline models or the approximate area at least. Also were prices lower than North America or they were in the same range for those model airplanes?
cruiseshipcrew From United States of America, joined Aug 2008, 189 posts, RR: 1 Reply 35, posted (1 year 3 months 20 hours ago) and read 30082 times:
Quoting omidp (Reply 34): Thanks for the great report could you please give me the name of that store in Hong Kong that sells those airline models or the approximate area at least. Also were prices lower than North America or they were in the same range for those model airplanes?
Its called West Main Toys and is located at
Pioneer Center
750 Nathan Road
Mong Kok, Kowoloon
Just a heads up they close for about an hour for lunch. The prices were a lil cheaper than prices in the states if I got the exchange down correctly. It's got piles and piles of boxes so you feel like you're on a treasure hunt lol. Happy shopping.
cruiseshipcrew From United States of America, joined Aug 2008, 189 posts, RR: 1 Reply 37, posted (1 year 2 months 4 weeks 1 day 17 hours ago) and read 29074 times:
Quoting EL-AL (Reply 36):
Please correct me if i'm wrong, but for a 14 hours flight you got only one full meal + one snack?
Thx for for shearing,
Jonathan
Hi Jonathan,
First thank you for your nice words about my TR. The food was a little on the small size for a flight of this length. The mid-flight snack was pretty bad. What's interesting is I recently flew Continental BusinessFirst from Newark to Hong Kong and had much more food with a full mid-flight meal service. Here are the pics of that meal 15.5 Hours Of Flat Bed Bliss. CO 777 To HKG Pics! (by cruiseshipcrew Sep 9 2011 in Trip Reports)
christao17 From Thailand, joined Apr 2005, 888 posts, RR: 9 Reply 38, posted (1 year 2 months 4 weeks 1 day 15 hours ago) and read 28895 times:
A very nicely written trip report. While UA First seems comfortable enough, it still seems to pale in comparison to other airlines' First Class offerings.
cruiseshipcrew From United States of America, joined Aug 2008, 189 posts, RR: 1 Reply 40, posted (9 months 3 weeks 6 days 18 hours ago) and read 20606 times:
Quoting avek00 (Reply 39): I'm sure with the improved GlobalFirst catering and soft product enhancements, the flight is downright dreamy these days.
I flew the updated product two weeks ago from Japan and was very disappointed. The ONLY enhancement was the upgraded amenity kit. Here are the pics of the meal compared to my flight there on Lufthansa. The flight crew was horrible, the meal was rushed and just a total lack of service. I felt like I didn't get attention because I was not a non-rev.
United on the right, Lufthansa on the left.
Appetizers
Salad
Main
Dessert
Other items Lufthansa offered that United did not.
I'm glad I took this flight to Hong Kong before experiencing other international airlines. I don't know who would ever choose United when booking a premium international flight.
technobie From United States of America, joined Apr 2006, 23 posts, RR: 0 Reply 41, posted (9 months 3 weeks 5 days 19 hours ago) and read 19406 times:
Quoting cruiseshipcrew (Reply 40): I flew the updated product two weeks ago from Japan and was very disappointed.
Those pictures are from GlobalFirst? That looks like a poorly done BusinessFirst meal. Yikes. I'm flying BF from ORD-NRT-BKK in October. Hopefully I get lucky. The Lufthansa meal looks great, not surprisingly.
cruiseshipcrew From United States of America, joined Aug 2008, 189 posts, RR: 1 Reply 42, posted (9 months 2 weeks 6 days 22 hours ago) and read 17630 times:
Quoting technobie (Reply 41): Those pictures are from GlobalFirst? That looks like a poorly done BusinessFirst meal. Yikes.
Great TR. i actually think the seats are quite nice.
It is unacceptable IMO to serve customers travelling in premium cabins from anything other than proper glassware. I also noticed that the meal served before landing came on a tray...not very premium.
Furthermore cheap paper napkins should never be seen in a First Class cabin, it looks cheap & nasty, customers paying these prices deserve better.
Just out of interest, can I ask if the following took place -
You were welcomed into the cabin personally by name?
Your coat/jacket hung up for you?
Offered a choice of newspapers & magazines?
Asked if you were familiar with the features & benefits of the seat?
Was a flight plan discussed with you ie if you want to sleep (turndown service provided), when you want to eat, if you want woken for breakfast?
cruiseshipcrew From United States of America, joined Aug 2008, 189 posts, RR: 1 Reply 44, posted (9 months 2 weeks 5 days 17 hours ago) and read 16853 times:
Quoting baexecutive (Reply 43): You were welcomed into the cabin personally by name?
They had them set-up in the front of the cabin to pick while boarding was done.
Quoting baexecutive (Reply 43): Asked if you were familiar with the features & benefits of the seat?
nope
Quoting baexecutive (Reply 43): Was a flight plan discussed with you ie if you want to sleep (turndown service provided), when you want to eat, if you want woken for breakfast?
At the end of dinner they asked if we wanted to have the snack before landing. Turndown service is not provided on United.
lucky777 From United States of America, joined Oct 2008, 460 posts, RR: 0 Reply 45, posted (9 months 2 weeks 4 days 22 hours ago) and read 16155 times:
I'm sure there are obvious differences i'm just overseeing due to the fact that i've never experienced UA's First Class International product, but UA's First Class Suite looks virtually the same as the new Delta BusinessElite i just flew on in their 747 from JFK-NRT...? Am i missing something? And are those seating charts right for the UAL 747....8 across in Business Class, really?
cruiseshipcrew From United States of America, joined Aug 2008, 189 posts, RR: 1 Reply 47, posted (9 months 6 days 4 hours ago) and read 12889 times:
Quoting bowdej01 (Reply 46):
Unfortunately for you the steak was BLUE! I know you should of sent it back, but your probably like me and don't want the hassle.
I hope to see more reports from you, thanks for sharing.
Thanks! I recently posted a LH first class TR. When I got the steak I wasn't hungry enough to send it back, instead I just didn't eat it.
AKLDELNonstop From New Zealand, joined Apr 2006, 305 posts, RR: 0 Reply 48, posted (9 months 3 days 2 hours ago) and read 11726 times:
Nice TR. Thanks for posting.
Quoting cruiseshipcrew (Thread starter): My friend and I used hotel points for our stay so spent the first few nights at the W Hong Kong and then finished at the JW Marriott.
Which of the two did you prefer? I am going to HKG around Christmas and I am considering the W, JW M and the Ritz. Did the W have good views of HKG and the harbor?
TeamInTheSky From United States of America, joined Apr 2011, 505 posts, RR: 0 Reply 49, posted (9 months 3 days 1 hour ago) and read 11686 times:
Great trip report. I have an economy on KL trip report that I have been sitting on now from LHR to HKG for nearly a year! Need to get that posted.
While I hate repeating what everyone else said, I have to say that my flights on DL from ATL to LHR in J have had better food and presentation than that! I was very surprised to see that.
Quoting cruiseshipcrew (Thread starter): The Hong Kong lights at night. I thought the light show wasn't that impressive, but still nice just don't raise your expectations.
The books I read before my wife and I went raved about the show, and I was disappointed as well. However, HKG turned out to by nearly my favorite if not my favorite city I have ever visited. So I guess it is a wash. You offer good advice!
Quoting AKLDELNonstop (Reply 48): Which of the two did you prefer? I am going to HKG around Christmas and I am considering the W, JW M and the Ritz. Did the W have good views of HKG and the harbor?
From visiting (but not staying) in all three, I would choose either the Ritz Carlton in Kowloon or the Peninsula!
Since 2010: DL, KL, AF, IG, FR , FL, U2, AK, BA, OK, UX
cruiseshipcrew From United States of America, joined Aug 2008, 189 posts, RR: 1 Reply 50, posted (9 months 2 days ago) and read 11106 times:
Quoting AKLDELNonstop (Reply 48): Which of the two did you prefer? I am going to HKG around Christmas and I am considering the W, JW M and the Ritz. Did the W have good views of HKG and the harbor?
If you're booking a club level room I would go with the JW Marriott. The tea arrangement they delivered after check-in was great and the club lounge (not sure what Marriott calls it as I'm a Starwood guy) was one of the best, if not best club level lounge I have ever experienced. The airport shuttle will take you to the local station where you can check-in your bags and then go straight to the airport.
The W Hong Kong was great as well. Its connected to a mall and one stop from the airport on the express line. You can go from your local airport in the states to your hotel room without stepping outside once. The hotel is cool also and the free car shuttle services is a great perk. I love W Hotels!
The Ritz is beautiful but if you have fog or haze that million dollar view is gone. I'd not stay there and visit the Chocolate Library while you're there.
Quoting TeamInTheSky (Reply 49): While I hate repeating what everyone else said, I have to say that my flights on DL from ATL to LHR in J have had better food and presentation than that! I was very surprised to see that.
This flight was my first intl first class flight and I loved it. Since I made this report, I experienced Lufthansa First (TR posted here) and then did United First from Tokyo to Chicago last month and I was very disappointed with the service and food. United is definitely not my first choice.
fidelidade From Brazil, joined Dec 2012, 27 posts, RR: 0 Reply 51, posted (4 months 3 weeks 22 hours ago) and read 6197 times:
I can't understand why they don't serve Moet or Dom. It is like going to Church and not receiving communion. That meat was disgusting. As a Brazilian, we know our eat, and that meat is like something we turn back to the kitchen and tell the people to cook it.
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I'm flying BF from ORD-NRT-BKK in October. Hopefully I get lucky. The Lufthansa meal looks great, not surprisingly.
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