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To Mazatlan And Back With Aeromexico Connect  
User currently offlinetotesen From Mexico, joined Dec 2008, 64 posts, RR: 0
Posted (2 years 11 months 3 weeks 6 days 16 hours ago) and read 6454 times:

Hi everyone this is my first post and trip report here at airliners.net, also sorry about the pics, all of them where taken with my iPhone and then reduced in size for the forum, so theyre kinda bad and blurry, still;
Hope you like it and Enjoy it!!



MEXICO CITY (MMMX) TO MAZATLAN (MMMZ)

Aeromexico Operated by Aeromexico Connect (SLI)
AM2512
Embraer E-190
XA-XAC
December 17, 2011
Flight time: 1hr 40min




Check in was done the day before on a computer(since they have mobile boarding now) via Aeromexico´s website, the service was very efficient, and in a couple of minutes we got our seats assigned and where with our boarding passes printed.

Aeromexico is the main carrier at México's City flagship Terminal 2, built only a couple of years ago, it is still the most modern terminal building in México and in latin america, Aeromexico and Aeromexico connect operate of all their flights in Mexico city out of this terminal, making it the airlines main hub. giving it an operating advantage over other carriers which operate out of the old and crappy terminal 1..

we took a cab to Terminal 2 and in an early saturday morning they where barely any cars around so we got their quite fast, we immediately headed to Aeromexico´s web-Checkin dedicated counters, which i highly recomend, it only takes you to 5 minutes to drop your bags, on previous Aeromexico Flights they asked for our printed ticket and gave us another one in the counter since they didnt have the e-readers at all gates, but now that they just installed them you can do either mobile check in or with your paper home printed boarding pass (as in any other airline)



we went into security wich at terminal 2 is a breeze, got our id and boarding pass checked, and in less than 5 minutes we cleared the security filter. as we still had almost an our to loose we wandered arround terminal 2. There is a lot of shops and places to eat, it has a quite large duty free area for international travel, much larger than most us airports, but quite small compared to heathrow.



when we where 30 minutes away from our scheduled departure time we headed to gate 73 in the international finger at terminal 2, wich goes from gates 64 to 75d.

the waiting area at the gate:



Arround 15 minutes prior to our scheduled departure time (10:20am), we where called for boarding, giving priority to Section 1 passengers which on todays flight where Premier Class Passengers, handicapped persons, Club Premier Gold and Platinum, and passengers holding the Aeromexico Premier Credit Card.



heading from the gate to the jetway:



view from the aircraft, sorry for the quality i took all of the pics with my iPhone, and i took this where a HSBC banner was and they where little holes on it.



upon entering the aircraft we where received by an Aeromexico Connect Flight attendant with quite a fake smile.

here it is seat 17A.



the view from our seat:


legroom shot (i am 1meter 80cm tall)



we began pushback and we where soon close to departure.
here is a pic of the new aeromexico hangar being built:



the current maintenance facilities and a couple of interjet planes parked next door:



The video of our plane´s take off out of runway 5R at Mexico City international Airport:




http://www.youtube.com/embed/kQF_QOJEer0


Crossing over the clouds:

The volcanoes Iztlazihuatl and Popocatepetl


Arround 25 minutes after our departure, we where set at our cruising altitude of 38,000 feet. the flight attendants began the in flight service wich consisted in some cracker peanuts, and a soda, juice, beer, or a alcoholic beverage (vodka, tequila and rum). As always with any Aeromexico flights, the flight attendants where only doing their job and didn't bother to smile(they should really work on the flight attendants attitude, aeromexico´s service is quite good but their flight attendants are some of the least friendly ones arround).

the inflight service, peanuts, a drink and my iPad (with Steve Jobs Bio) for inflight entretainment:


the Embraer 190´s passenger Cabin:


i can see the sea!!


flaaaaps!



Here´s the airport:


The video of the aproach and landing into mazatlan



http://youtu.be/kFkaXifKvN4

After a very nice landing at runway 25 by Captain “Armando Loyola” and First Officer “Omar García” we taxied for a couple of minutes until we stopped at Mazatlan´s international airport. we disembarked on a gate 7, which is jetway equipped


the corridor on our way to baggage claim:


Baggage claim area and the FIDS:


The FIDS showing some interesting arrivals, i really want to travel on one of those AeroCalafia flights. maybe on a near future.



The arrivals area after baggage claim, here Aeromexico Gran Plan Personnel greeted us and arranged a shuttle to take us to the Crown Plaza Mazatlan Hotel.


The main view of the airport:




Conclusion:

Aeromexico offers a pretty good service on international flights, i had a great experience with them flying to bogota last summer, and to Houston last year. Although i hadn't had the chance to fly with Aeromexico Connect before, and hadn't actually flown their domestic services in a couple of years, and i was quite disappointed with the service, i didn't expect anything else than some peanuts and a soda on such a short flight, but the attitude was what really disappointed me, the crew members where only polite enough that was not considered rude, but had a really bad attitude during the entire flight. For an airline that charged double cost fares than Volaris i expected a better service, and it was not.

Mazatlan is a Beautiful destination with lots of things to do, if you ever get the chance you are going to love it, it is also full of retired Americans and Canadians, with GREAT FOOD, and also a great Sinaloan hospitality, you cant leave Mazatlan without visiting the restaurant "Cuchupetas" (it is really close to the airport, quite far from downtown Mazatlan actually).

[Edited 2012-01-04 21:17:00]

[Edited 2012-01-04 21:18:49]


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11 replies: All unread, jump to last
 
User currently offlinedavidCA From Canada, joined Jun 2009, 74 posts, RR: 4
Reply 1, posted (2 years 11 months 3 weeks 6 days 14 hours ago) and read 6350 times:

Thanks for a great TR Totesen. AM Connect's 190 looks pretty nice. Sorry that you weren't impressed with their crew, but I have met some really nice FAs on AM in my travels. In fact, out of four flights with them over the past 3 years or so, I have only encountered one lazy, disinterested crew. Probably about as good a ratio as you'd find on most airlines. Volaris I haven't yet tried. Are they generally friendly?

I love Mexico and am hoping to visit MZT myself this month. I hope this isn't a rude question, but is it still quite safe? Is the violence in Sinaloa still mostly around Culiacan? I have heard the odd report of trouble in Mazatlan, but sometimes the press blows these things way out of proportion. In Mazatlan, would you recommend staying in the Golden Zone or in the Marina area? There seem to be plenty of hotels in both districts.


User currently offlinegabrielchew From United Kingdom, joined Aug 2005, 3372 posts, RR: 12
Reply 2, posted (2 years 11 months 3 weeks 6 days 11 hours ago) and read 6211 times:

Nice report, thanks for sharing. I would have liked to fly with AM when I was in Mexico in September, but fares were just too high.

Quoting totesen (Thread starter):
The FIDS showing some interesting arrivals, i really want to travel on one of those AeroCalafia flights. maybe on a near future.

I flew AereoCalafia from La Paz to Mazatlan though, which was probably better than an E-jet of AM!

Around Mexico-Aereo Calafia Cessna & Viva Aerobus (by gabrielchew Sep 25 2011 in Trip Reports)



http://my.flightmemory.com/shefgab Upcoming flights:LCY-ARN-AMS-LGW,STN-OTP-AMS-YUL,YQB-JFK-LAX-DUS-STN,LGW-DXB-BKK-HKG-
User currently offlinelychemsa From United States of America, joined Oct 2009, 1278 posts, RR: 3
Reply 3, posted (2 years 11 months 3 weeks 6 days 10 hours ago) and read 6131 times:

Isn't the ocean rough in Mazatlan?

User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 16
Reply 4, posted (2 years 11 months 3 weeks 6 days ago) and read 5821 times:

Hi

Nice trip report, enjoyed reading it!
Amazing inflight pics!

Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlinetotesen From Mexico, joined Dec 2008, 64 posts, RR: 0
Reply 5, posted (2 years 11 months 3 weeks 4 days 19 hours ago) and read 5445 times:

Quoting davidCA (Reply 1):

Hi, i totally understand your concers about Mazatlan, we where pretty skeptical about going there in the first place, because also here in Mexico we hear all the bad stuff happening in the nortern part of the country, and we where surprised of how mazatlan was, it felt pretty safe, and the resort area was pretty wel cared by the police, since it is a city that lives on tourism, they do work hard to ensure the best for tourist, and everyone there made us feel in a safe and very relaxing place, i would definetly recomend you to visit it, we stayed in the called "nuevo mazatlan /new mazatlan" area, wich is past the golden zone, and it was definetly very safe, the hotels are nicer there, and of course newer, but there isnt a lot of places to eat there, like in the golden zone. i would think that both are perfect for a stay, also the taxi´s are quite safe, a trip to the center and the golden zone from, nuevo mazatlan would be arround 80 pesos 6Canadian dolars.

Here are some pictures of Mazatlan:





Follow me on Twitter: www.twitter.com/totesen
User currently onlineEddieDude From Mexico, joined Nov 2003, 7633 posts, RR: 42
Reply 6, posted (2 years 11 months 3 weeks 4 days 15 hours ago) and read 5386 times:

Hi José Antonio,

Thanks a lot for taking the time to put together the report and embed the pics. Very well done report!

Quoting totesen (Thread starter):
over other carriers which operate out of the old and crappy terminal 1..

I mostly use T2. I have flown out of T1 only three times in the past two years (one MX flight to MTY and two AS flights to LAX), and I am not so sure I'd call it crappy. I mean, I guess you are right with respect to the domestic side, because there is no American Express lounge and no good places to eat. The international side of T2 is actually quite decent. There are some nice shops and good places to eat... the only things I hate are that the view to the runways out of all the windows is blocked by nasty metal structures, and the walk to the newer gates where AA, US, UA and TA usually park is quite long.

Quoting totesen (Thread starter):
As always with any Aeromexico flights, the flight attendants where only doing their job and didn't bother to smile(they should really work on the flight attendants attitude, aeromexico´s service is quite good but their flight attendants are some of the least friendly ones arround).

Well, service is so so. Catering is not that great. I just flew JFK-MEX this morning in coach and I had pancakes and fresh fruit, which was nice, but some other times their catering has been quite miserable. Before the holidays, I flew JFK-MEX in business (the redeye) and there was no food at all... neither a light supper after take-off nor some breakfast before landing. I think that is completely outrageous. The AM personnel at MEX and the flight attendants, as you say, have a very hard time smiling and being genuinely friendly. I wish they were friendlier and more energetic. The AM personnel at JFK is also quite unfriendly and in some instances quite unprofessional. This morning the ground crew at JFK was alright. The agent who checked us in was friendly and we were only charged for 2 additional checked bags even though we had 3 extra luggage items. However, back in December (when I took the redeye), checking in was a nightmare. The system at the AM counters at JFK was down, so it was a long and painful process. To make things worse, the agent who checked me in back then (a Swissport or Menzies employee, I forget) had a sort of a mohawk and that is just not acceptable for employees (including outsourced employees) who interact directly with the customers... plus he lacked good people skills to man the Clase Premier counter... AM really needs to pay more attention to these details.

Quoting totesen (Thread starter):
i had a great experience with them flying to bogota last summer, and to Houston last year. Although i hadn't had the chance to fly with Aeromexico Connect before,

How was the BOG flight? Was it a -700 or an -800? I have never been on an AV flight, but I get the impression they are good, so AM'd better be good in order to offer a competitive product.

How about IAH? When did you fly MEX-IAH? I was under the impression that there was no longer mainline service to IAH and that flights to IAH since 2009 or so were all served with E-190s. The E-190 btw is a great plane. I flew MEX-MID-MEX in late 2010 (E-190s both ways) and I was quite happy.



Next flights: MEX-GRU (AM 77E), GRU-GIG (JJ A320), SDU-CGH (G3 73H), GRU-MEX (JJ A332).
User currently offlinetotesen From Mexico, joined Dec 2008, 64 posts, RR: 0
Reply 7, posted (2 years 11 months 3 weeks 4 days ago) and read 5240 times:

Quoting EddieDude (Reply 6):

Hi, thanks for comenting, i also use mostly t2, since AeroMexico and Continental are there, well Continental is now at t1 with United and the rest of Star Alliance, and yes T1 is not that bad for international departures, particulary the duty free area between gate 28 and 29 is quite nice, but i hate a terminal with no real light, and no windows at all, it feels like a cramped place, and i was particulary talking about the domestic concourse of Terminal 1, wich is actually bad only post security, its quite good before the filters.

Quoting EddieDude (Reply 6):
Well, service is so so. Catering is not that great. I just flew JFK-MEX this morning in coach and I had pancakes and fresh fruit, which was nice, but some other times their catering has been quite miserable. Before the holidays, I flew JFK-MEX in business (the redeye) and there was no food at all... neither a light supper after take-off nor some breakfast before landing. I think that is completely outrageous. The AM personnel at MEX and the flight attendants, as you say, have a very hard time smiling and being genuinely friendly. I wish they were friendlier and more energetic. The AM personnel at JFK is also quite unfriendly and in some instances quite unprofessional. This morning the ground crew at JFK was alright. The agent who checked us in was friendly and we were only charged for 2 additional checked bags even though we had 3 extra luggage items. However, back in December (when I took the redeye), checking in was a nightmare. The system at the AM counters at JFK was down, so it was a long and painful process. To make things worse, the agent who checked me in back then (a Swissport or Menzies employee, I forget) had a sort of a mohawk and that is just not acceptable for employees (including outsourced employees) who interact directly with the customers... plus he lacked good people skills to man the Clase Premier counter... AM really needs to pay more attention to these details.

I do agree with Aeromexico Staff being quite rude, but the ground staff at t2 with AMX has been always the nicest in any airline iv´e traveled, they have upgraded us to their "Aeromexico plus" seats a couple of times. and where always there for help, i imagine that since they are not in ASSA they actually care about they´re job.

Quoting EddieDude (Reply 6):
How was the BOG flight? Was it a -700 or an -800? I have never been on an AV flight, but I get the impression they are good, so AM'd better be good in order to offer a competitive product.

i was quite impressed with Aeromexico´s service(it was great!), hot meals and 2 movies, and went with drinks a several times during the flights. ( of course AV takes advantage with AVOD) but for a 5 hours flight is not elementary like on the Intercontinentals. Also it really surprised me that on the Red-eye (leaves 1:05am BOG, arrives 5:45 MEX), we all got a hot sandwich wich was quite good, with salad, dessert, and everything. and also as much drinks as we wanted. i do recomend Aeromexico for that flight, and the price was quite good. it was bound for bogota (on a tuesday) on the 737-700 and the return trip on a saturday (a week and a half after) on the 737-800.

Quoting EddieDude (Reply 6):
How about IAH? When did you fly MEX-IAH? I was under the impression that there was no longer mainline service to IAH and that flights to IAH since 2009 or so were all served with E-190s. The E-190 btw is a great plane. I flew MEX-MID-MEX in late 2010 (E-190s both ways) and I was quite happy.

It was on August 2010, i guess they upgraded the equipment for the season. we where connecting from a British Airways flight from London, and since we barelly made it, trought Customs, Immigration, Baggage Claim, Check-in at AMX and again security, in an hour!, we didn´t have time to eat, and on board the AMX flight they have us tuna sandwitches, salad, dessert, drinks and everything and belive me i was only expecting cracker peanuts with lemon and a drink.



Follow me on Twitter: www.twitter.com/totesen
User currently offlinedavidCA From Canada, joined Jun 2009, 74 posts, RR: 4
Reply 8, posted (2 years 11 months 3 weeks 3 days 17 hours ago) and read 5110 times:

Thanks again, Totesen. I have never heard of anyone visiting Mazatlan and not being impressed, but it's good to hear from someone who was there recently and enjoyed it. There are many beautiful spots in Mexico, but I'm really keen to see Mazatlan next. Your pics of the place make it look great.

Happy travels!


User currently offlineEA CO AS From United States of America, joined Nov 2001, 13766 posts, RR: 61
Reply 9, posted (2 years 11 months 3 weeks 3 days 4 hours ago) and read 4907 times:
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Quoting totesen (Thread starter):

here it is seat 17A.

I have to ask - how is that seat 17A? It's on the right side of the aircraft, and "A" seats are always on the left.



"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan
User currently offlineBoeing757/767 From United States of America, joined Jun 1999, 2282 posts, RR: 1
Reply 10, posted (2 years 11 months 3 weeks 2 days 17 hours ago) and read 4788 times:

Thank you for posting this! It brought back a lot of memories when I flew the same route (but with EMB145). I saw everything you did through your camera! I even climbed to the top of the mountain with the lighthouse on it!


Free-thinking, left-leaning secularist
User currently offlinetotesen From Mexico, joined Dec 2008, 64 posts, RR: 0
Reply 11, posted (2 years 11 months 3 weeks 2 days 17 hours ago) and read 4779 times:

Quoting EA CO AS (Reply 9):

My seat was 17 A, haha the picture was probably 17F. also since the return flight was pretty empty, i was able to take off from 18F and Land at 18A being able to take a look at the wonderful Runway 05R aproach into Mexico City.



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