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UA B757 SFO-JFK Business Class Premium Service  
User currently offlinesfflyer123 From United States of America, joined May 2010, 277 posts, RR: 0
Posted (2 years 8 months 3 weeks 16 hours ago) and read 11338 times:

I went to New York for work (what else?) on United's Premium Service Business Class in the Winter of 2011. As many of you have read my last TR on SFO-JFK on Virgin's domestic first class, you can see first hand the comparison between the two products. Well, who is better? I'll let you be the judge. However, I will give my 2 cents in certain areas:

Hanging up your coat: UA hands down. The service is fantastic. Non-existent on VX.

Food: Depends on what you like. If you want more "new american" cuisine, I'd say Virgin. If you like good ol American standard fare, UA

Service: I think the actual service is probably a little better on UA, but the attitude on UA is horrible. That is, they do lots of tasks for you (such as the coat, etc), but they are so cantankerous and miserable as they do it, it makes the experience unpleasant. On VX, they don't do as much for you, but when they do it, they're very pleasant about it.

Seat: If you get row 9, the legroom is "infinite", so I would give a slight edge to UA. If you get a row with a seat in front of you, it's probably a wash with regards to legroom. VX's seat is electronic, but UA's is manual, so VX may have a slight edge.

Lounge: UA hands down. VX has no lounge access (Yes, to all those who write in say that they do, remember, it's $35 to get access and you have to leave security to schlepp to it. On UA, you rest comfortably in the United club after security).

As to the overall experience, I'll let you decide for your self.

Here is my TR in video format (as it is always for me now), which remains commercial-free and pop-up free:

http://www.youtube.com/watch?v=HBFjQUEOcUI

Here are some photos of the experience also:


SFO by sfflyer123, on Flickr


braised beef brisket by sfflyer123, on Flickr


seat by sfflyer123, on Flickr


leg room by sfflyer123, on Flickr


chicken by sfflyer123, on Flickr

I hope you enjoy the quick video report!

http://www.youtube.com/watch?v=HBFjQUEOcUI

Thank you for watching!

7 replies: All unread, jump to last
 
User currently offlinesfotraveler From United States of America, joined Nov 2005, 62 posts, RR: 0
Reply 1, posted (2 years 8 months 3 weeks 9 hours ago) and read 10286 times:

Great trip report. They sound like nice flights. I have also found the ps flights to have some really grouchy flight attendants although lots of them are really good. It seems like some people just work those flights as I have encountered some of the same FA's repeatedly. Glad to see they offered predeparture champagne. Last time I took a PS trip was last summer SFO to JFK in First and they only had water and orange juice in both directions.

User currently offlinesfflyer123 From United States of America, joined May 2010, 277 posts, RR: 0
Reply 2, posted (2 years 8 months 2 weeks 6 days 17 hours ago) and read 9069 times:

Quoting sfotraveler (Reply 1):
Great trip report. They sound like nice flights. I have also found the ps flights to have some really grouchy flight attendants although lots of them are really good. It seems like some people just work those flights as I have encountered some of the same FA's repeatedly. Glad to see they offered predeparture champagne. Last time I took a PS trip was last summer SFO to JFK in First and they only had water and orange juice in both directions.

thank you for your nice comment. Yeah, the FA's vary quite tremendously. Hopefully, PS will soon offer any drink you want predeparture, like CO does. Thanks!


User currently offlineSulley From United States of America, joined Jan 2010, 527 posts, RR: 3
Reply 3, posted (2 years 8 months 2 weeks 6 days 14 hours ago) and read 8684 times:

Quoting sfflyer123 (Reply 2):
thank you for your nice comment. Yeah, the FA's vary quite tremendously. Hopefully, PS will soon offer any drink you want predeparture, like CO does. Thanks!

They have been instructed to offer you your choice since last September, but many FA's are not following the new rules.

Very nice trip report however. Looks like you had a great trip both ways.

[Edited 2012-01-15 12:46:46]


In thrust we trust!
User currently offline767747 From United States of America, joined Jan 2005, 1943 posts, RR: 24
Reply 4, posted (2 years 8 months 2 weeks 6 days 8 hours ago) and read 8175 times:
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Another great video, sfflyer123!

Looks like you had two good flights with UA PS! The legroom in row 9 looks amazing! How cool. Food looks great as well; definitely a great way to fly cross-country!

Best,

Matthew (767747)


User currently offlinesfflyer123 From United States of America, joined May 2010, 277 posts, RR: 0
Reply 5, posted (2 years 8 months 2 weeks 6 days 7 hours ago) and read 8077 times:

Quoting Sulley (Reply 3):
They have been instructed to offer you your choice since last September, but many FA's are not following the new rules.

Very nice trip report however. Looks like you had a great trip both ways.

Thank you for your comment. Yeah, I thought that with the merger, you coudl have anything you wanted to drink. Many FAs are totally disregarding that rule, probably thinking that most UA flyers don't know any better. Thanks.

Quoting 767747 (Reply 4):
Another great video, sfflyer123!

Looks like you had two good flights with UA PS! The legroom in row 9 looks amazing! How cool. Food looks great as well; definitely a great way to fly cross-country!

Best,

Matthew (767747)

Thank you very much! Yes, when you fly PS across the country, any thing else really seems so much less comfortable! Thanks.


User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 15
Reply 6, posted (2 years 8 months 2 weeks 5 days ago) and read 6949 times:

Hi

Nice video report, thanks for sharing!
It looks like PS has not stolen his name after all!

Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlinesfflyer123 From United States of America, joined May 2010, 277 posts, RR: 0
Reply 7, posted (2 years 8 months 2 weeks 4 days 14 hours ago) and read 6614 times:

Quoting MSS658 (Reply 6):

Hi

Nice video report, thanks for sharing!
It looks like PS has not stolen his name after all!

Greetings
Marc

Thank you very much for your nice comment, Marc! Happy travels to you!


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