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Egypt Air MS 778: MAR/11: LHR-CAI: J Cabin  
User currently onlineabrelosojos From Venezuela, joined May 2005, 5075 posts, RR: 55
Posted (2 years 6 months 2 weeks 4 days 11 hours ago) and read 21215 times:

Feedback always appreciated.




I > Background:
In March of 2011, an opportunity presented itself to spend some time with a friend in Alexandria. While it was in the middle of the Egyptian uprising, I felt that I could see sights around ALY that I had missed before without being bothered by numerous touts that seem to be all over important places in Egypt.

Since I was in London for a few meetings, it made sense to route myself on LHR-CAI. Besides several one-stop options, including a tempting one via OTP, I decided to fly on Egypt Air's new flagship 77W aircraft. Other options included a 321 on BD and on BA.

I have not been largely impressed by MS, as my last review indicated:
EgyptAir MS 787: 12/FEB/09: CAI-IST: J Cabin (by Abrelosojos Jun 3 2009 in Trip Reports)

But, OA260's excellent report on BEY-CAI-LHR (found here: EgyptAir New A330-300 Onboard Wifi/Lounges BEY-DUB (by oa260 Dec 9 2010 in Trip Reports)) encouraged me to give them another chance.

I believe this would be the first report covering MS' 77W in JCL?

II > Pre-Flight:

a) Before Airport:
Egypt Air, is the national airline of Egypt. Based in Cairo, it offers flights to over 75 destinations in the Middle East, Europe, Africa, Asia, and the Americas. It is Africa’s 2nd largest airline and a member of the Star Alliance network.

Egypt Air’s website at www.egyptair.com has come a long way and was actually pretty easy to use to purchase the ticket. I was able to quickly book and pay for the ticket which arrived electronically in an hour. It is not a perfect system and has some weird quirks. For example, one can only select FFP information if they belong to BD, MS, or LH!? Now, I don’t know which is weird – the fact you can chose only three airlines; or the randomness of the three airlines. Having said that, I was impressed that one could chose their seat, view reservations later, and even modify seat requests. This won many brownie points from me as regular readers of my trip reports understand how important the seat selection thing is for me .

b) At Airport:
Egypt Air uses Zone B @ terminal 3 at LHR. There was two dedicated JCL queues, but the agents were surrounded by friends and family of standby travelers - not the best first impression. Anyways, seeing I was not another standby, the agent beckoned me to come up. The agent was super nice but handed me a boarding pass with a seat at the back of the J-cabin. When I asked why, he said the airport manager had blocked it off. Given I had checked in online and had a seat assignment, I was not happy. There were no operational gauge change so this should really not have happened. After insisting on my 8A seat in the front row, numerous calls with the airport manager and a good 30 minutes later, I had my preferred seat. It is pretty incredible that the station manger would do this! C'est la vie.

Anyways, boarding pass in hand, I headed pass through an efficient premium security and the maze of duty free that BAA forces everyone to go through. Once past the mayhem, I headed to the "London Lounge" operated by SK and AC (remind me, this used to be only SK right?), and used by all the Star carriers in T3. The lounge is not spectacular and provides a range of basic snacks and drinks - the free WiFi and Mac terminals do help pass time however. Feeling a little tired and wanting to get on board and doze off, I began my trek to the gate around 45 minutes prior to departure. Imagine my surprise when the queue to gate 23 was alarmingly long. I thought there was going to be a separate entry for Premium passengers, but I was wrong. 20 minutes of queuing later, I made it to the boarding gate which was an absolute zoo. This chaotic scene continued through to boarding when premium guests were called, but there was absolutely no way of getting to the front of the line. Resigned, I just followed the mass of humanity onto the aircraft. Overall, a very poor showing by MS LHR staff - and, one cannot have LHR as the excuse as I have seen many airlines do the exact same thing in the physical confined with much greater ease.

Upon boarding, I was warmly greeted by the purser ... though no one showed me to my seat and no offer of assistance was offered with my luggage. J load was around 70%.

Airport - External:

(London Airport: Terminal 3)


Check-in:



Airport - Internal:

(T3)


(FIDS)

*

(Post Security @ LHR T3)

*


Scenes of the tarmac:

NONE



Lounge

(The London Lounge)

*


Boarding:


(Gate Area - insane lines, no priority, very haphazard)

*

*
(Heathrow T3's dingy and crowded waiting rooms)

*

*


III> In-Flight:

a) Service Schedule + Impressions:
While on the ground, the service delivery was as follows:
+ Hot towel - though calling it a "towel" would be an exaggeration ...
+ Headphones distributed
+ Water or Juices (NO alcohol on MS / served in plastic glasses)
+ Newspapers & Magazines

Oh, and we sat on the ground for over an hour without ANY explanation or apology ... one of my pet peeves.

After take-off:
+ Amenity kits distributed
+ Drinks service
+ Lunch service - entire affair from trolley

Interestingly, Egypt Air has done away with duty-free sales onboard.

b) Aircraft + Seats:
Egypt Air uses its brand new flagship Boeing 777-300ER aircraft on this key route. The aircraft smells new, and MS (like RJ) has done the right thing by getting rid of the poor First and Business Class products with a consolidated full-flat Business Class seat. I am not a huge fan of MS' new corporate identity, but the 77W is probably the aircraft it looks best on.

Perhaps our own A.Net resident expert "STIPICA" can clarify what other airlines have these seats - but, they were extremely comfortable. Not only was it nice in regular position, it also has several other pre-set relax positions which were nice. But, the best was in the full-flat position where "bumps" and "folds" were minimized and one could truly have a nice night of sleep. The only drawback was the 2-3-2 layout as the person in the middle would feel a little cramped between two others. Around the seat were a USB port and power adopter, and ample storage space.

The bathroom was spotless ... and given the generous amenity kit, the odd combination of mouthwash/hand sanitizer/cream was sufficient in my mind.

Aircraft:
(@ LHR )


Views from Aircraft:


*


General Seat Views + Seat Legroom

(Seat)

*
(Front of seat)
NONE
*
(Seat controls)

*
(Around Seat)

*

*
(Legroom)

*
(Comfortable position)


Seat Recline + Angle View:

(Recline)

*
(Very Comfortable)

*


Cabin:


*


(Blanket ++)


(Bathroom)


c) Meal + Beverage:
On board, lunch was served soon after take-off from Heathrow. The entire service was conducted from the trolley which always adds to a sense of élan. To start off, the sea food salad with shrimps and salmon was fresh with the quantity and quality being very good. Furthermore, I liked the presentation of it as well. Accompanying the salad was a small side plate of cheese and fruits and some crackers. Both felt a little of an after-thought, and I would have appreciated a little wine. Oh well.

Anyways, after the excellent salad, the main course involved picking from the trolley. There were no menus handed out, but items included a chicken, a pasta, a fish, and a beef dish. I picked the chicken which was presented with yellow rice and some eggplant. While not bad, it wasn't good either. The chicken gravy had flavor ... but, the pieces of chicken themselves were too rubbery for my liking.

Finally, there was the dessert tray. I liked the presentation of it, with the coffee/tea cups forming a center piece in the middle of the trolley. However, the actual content was surprisingly underwhelming. I was expecting some Egyptian sweet delicacies. Instead, I was presented with a rather generic cheesecake (the other option was a muffin) which tasted equally BLAH. I have had better ones pre-packaged from super market aisles. Well, the café was good at least.

The lunch service concluded all the meals offered on board - though, there was a water run prior to landing.

(Take off drinks)

*
(Many parts of the service, like newspapers and food were from tray)

*
(Meal service commences)

*

*

*

*

*

*

*
(All you got prior to landing)


d) Inflight Entertainment:
Besides the change in the seat to a full-flat, probably the biggest change that has happened at Egypt Air is in the IFE category. From being non-existent (ok, to be fair, there was overhead programming), it has evolved to a rather nice AVOD IFE. However, while the screen size and resolution were stellar, the headsets handed out were extremely mediocre.

Thankfully, the content were OK albeit not huge as I was surprised by how few movies were offered. Outside the regular audio and video programming, there were "innovative" features like seat chat, and at some point, internet can apparently be expected on board MS.

Finally, the "Horus" in-flight magazine has always been a joy to read, and this time was no different.

(IFE Screen)

*
(Notice the tacky headset in JCL)

*
(IFE Options)

*

*

*

*

*

*

*

*


(“In-flight magazines”, Boarding Passes, etc.)


e) Crew:
When an airline undergoes a transformation, one of the hardest things to do is always re-train and motivate the crew. It is always easy to buy some nice seats and IFE and call it a new here. Over the last few years, I have found significant improvements in the crew of airlines such as Turkish, China Southern, and even Gulf Air. While there has been cosmetic changes, I have been underwhelmed by the transition at places such as Avianca and Air Canada. In between these two are airlines such as Royal Jordanian which has improved significantly, but have a long way to go ... and Air India which I have always found to have good service.

Prior to my flight, I was curious on where Egypt Air would fall in this scale. On my last reported Egypt Air flight (http://www.airliners.net/aviation-forums/trip_reports/read.main/149612), the crew left me disappointed as I felt they lacked the natural warmth of the Egyptian people. Unfortunately, this time would not be significantly better. To be honest, they were not a bad set of crew, and the chief purser was very nice. Unfortunately, I wish I had better words to say for the rest of them. Especially, the one working my side of the cabin needed to go back and get re-trained in customer service, and how to smile. I felt that every request was a chore for her, and my one call button was met with a "what do you want?" After each service, there was no exchange of smiles, no desire to return my polite "thank you's" and definitely no "please" etc.

I should have expected the same as the crew did not really help during the boarding process, and pretty much disappeared in between service runs.

Perhaps, instead of spending a million dollars on focusing how MS is now part of Star Alliance, that money could have been better spent on crew re-training.

IV> Post-Flight:
Landing in CAI was smooth and the new terminal is a considerable improvement of the past. In no time, I was done with immigration and welcomed by my friend for a drive to ALY.



V> Impressions + Scores:
Egypt Air has certainly come a long way over the last few years. The improvements on its hard-ware is apparent on the 77W with new seats, new IFE, etc. ensuring it is taken seriously as a major network carrier. Its membership into the Star Alliance ensures global visibility and a platform for its aspirations to play out. However, to truly evolve as an airline, it must take care of its soft skills. This is where MS fails - from extremely poor ground handling at LHR to an apathetic crew onboard, MS needs to recognizes that putting lipstick does not ensure that the true characteristics of the airline changes. It must invest in her people. Is it really that hard for the crew to try helping during boarding, or during the flight?

As I have said here on the forum, I am a huge fan of the country, and of Cairo and I really do wish I could say nicer things about MS. However, this is a objective trip report and unfortunately I won’t seek out to fly MS anytime soon. If the price was cheap AND the schedule met my needs, then perhpaps ... else, I'd look someplace else. Overall, thumps down.



VI> Other Trip Reports:

PREMIUM:
9.27: JET AIRWAYS **FIRST** (110): LHR-BOM: 10/2010
9.27: THAI AIRWAYS **FIRST** (108): BKK-LHR: 07/2010
8.66: Brussels Airlines (93): FIH-BRU: 01/2010
8.64: Turkish Airlines (59): JFK-IST: 11/2008
8.63: Jet Airways (88): JFK-BRU: 10/2009
8.61: Air Canada (49): YYZ-SCL: 06/2008
8.54: Turkish Airlines (77): GRU-DKR-IST: 04/2009
8.36: Kingfisher (98): BOM-HKG: 01/2010
8.30: Jet Airways (74): KWI-BOM: 04/2009
8.23: United Airlines (72): SFO-SYD: 03/2009
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.05: Air India (80): CCU-JFK: 06/2009
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.82: UNITED AIRLINES **FIRST** (110): SFO-ICN: 10/2010
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
7.66: Sri Lankan (104): DEL-CMB: 07/2010
7.64: Royal Jordanian (91): AMM-YUL: 12/2009
7.61: China Southern (103): LOS-DXB: 04/2010
7.57: Pakistan Airlines (102): ORD-BCN: 06/2010
7.46: LAN (55): YYZ-JFK: 09/2008
7.38: AMERICAN AIRLINES **FIRST** (112): LHR-JFK: 10/2010
7.38: CATHAY PACIFIC **FIRST** (109): HKG-LHR: 10/2010
7.25: Iran Air (88): BOM-IKA: 12/2009
7.23: Air Pacific (120): NAN-APW-HNL: 01/2011
7.23: Virgin Atlantic (81): BOS-LHR: 07/2009
7.14: Swiss (52): SCL-GRU: 06/2008
7.11: Aer Lingus (105): MAD-IAD: 05/2010
7.11: Austrian (79): VIE-JFK: 06/2009
7.07: Privatair (84): BOM-FRA: 08/2009
7.02: Qatar (68): DOH-JFK: 01/2009
6.96: Etihad (61): JFK-AUH: 12/2008
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.88: Egypt Air (123): 03/2011
6.84: ConViasa (65): CCS-DAM: 01/2009
6.82: Air Burkina (106): BKO-OUA: 06/2010
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.75: Afriqiyah + Libyan (113): CAI-TIP: 11/2010
6.70: KLM (32): EBB-AMS: 08/2007
6.52: Emirates (99): LHR-DXB: 02/2010
6.39: South African (97): EZE-JNB: 01/2010
6.36: Privatair (60): MUC-BOS: 12/2008
6.29: TAM Brasil (96): POA-EZE: 02/2010
6.25: Korean Air (45): NAN-ICN: 10/2007
6.21: Iberia (87): BOS-MAD: 10/2009
6.11: A SKY (107): OUA-COO: 06/2010
6.11: TAP Portugal (53): GRU-OPO: 06/2008
6.00: Gulf Air (75): BOM-BAH: 04/2009
5.88: African Express (89): DXB-NBO: 11/2009
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: SATA Azores (101): BOS-PDL: 04/2010
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
5.54: Ethiopian Airlines (95): ADD-BOM: 01/2010
5.46: Icelandair (83): KEF-BOS: 08/2009
5.39: LOT (54): WAW-JFK: 06/2008
5.21: Egypt Air (73): CAI-IST: 02/2009
5.11: Tunisair (115): TUN-ORY: 12/2010
5.07: TACA (66): JFK-SAP: 01/2009
4.89: TAAG Angola (117): TMS-LAD: 12/2010
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
7.38: Avianca (01): BOG-LIM: 07/2006
7.07: Sri Lankan (62): KWI-CMB: 12/2008
7.00: LAN (94): IPC-SCL: 01/2010
6.81: STP Airways/Euro Atlantic (116): LIS-TMS: 12/2010
6.41: Avianca (78): JFK-BOG: 05/2009
6.41: American Airlines (58): LHR-BOS: 11/2008
6.39: Condor (85): SEZ-FRA: 09/2009
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.11: Caribbean Airlines (119): POS-FLL: 01/2011
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.85: Spanair (69): MAD-LPA: 02/2009
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.52: Aerolineas (86): USH-AEP: 10/2009
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007
5.19: Air Europa (70): LPA-MAD: 02/2009
5.16: Iberia (71): MAD-BOS: 02/2009
5.11: Air China (82): FRA-PEK: 08/2009

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.56: Kingfisher (64): HYD-CCU: 12/2008
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.98: Air Koryo (100): PEK-FNJ: 04/2010
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.63: Jazeera (67): DAM-KWI: 01/2009
6.58: Air Tran (02): EWR-MDW: 08/2006
6.48: Air India Express (63): CMB-MAA: 12/2008
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.33: Sky Europe (56): LTN-BTS: 10/2008
6.31: Indigo (15): GAU-CCU: 10/2006
6.31: easyJet (57): BUD-LTN: 11/2008
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.04: Suriname Airways (118): PBM-POS: 01/2011
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.52: Sevenair (114): TOE-TUN: 11/2010
5.37: Felix Airways (92): SCT-SAH: 12/2009
5.11: Aero Republica (76): BOG-CCS: 04/2009
5.07: Go Air (35): MAA-HYD: 09/2007
5.04: Biman (121): DAC-CGP: 01/2011
5.00: Sky Airline (51): IQQ-SCL: 06/2008
4.96: United Bangla (122): CGP-DAC: 01/2011
4.96: Valuair (08): CGK-SIN: 09/2006
4.78: Air Comet Chile (50): SCL-IQQ: 06/2008
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)
(Note on Date: Dates are modified to be +/- 3 days from actual flight date to not reveal actual flight pattern)

VII> Other Pictures:

(Amenity kit - pretty good)



Live, and let live.
37 replies: All unread, showing first 25:
 
User currently offlineglobalflyer From United States of America, joined Dec 2005, 925 posts, RR: 3
Reply 1, posted (2 years 6 months 2 weeks 4 days 9 hours ago) and read 20869 times:

Hi Alex...great to see another TR. MS does seem like it Has a ways to go. The meal service really did not look like a proper JCL service. I agree the plane looked spotless but the service standards especially on the ground at LHR need some attention. Thanks for sharing. Cheers, William


Landing on every Continent almost on an annual basis!
User currently onlineThe777Man From United States of America, joined Jul 1999, 6501 posts, RR: 55
Reply 2, posted (2 years 6 months 2 weeks 4 days 9 hours ago) and read 20778 times:

Hi Alex !

Thanks for another great and interesting report! I still think it was very adventures to go to Egypt at that volatile time.

Sounds like the check in and boarding process needs to be improved a lot. Sounds very bad not to board J class passengers first.

Seat looks very similar to UA's new C class seat and looks very comfortable. I flew IAD-NRT-IAD in C a few weeks ago and had two great flights.

Food looks good but too bad it didn't taste that well.

It seems to me that MS has improved quite a bit. I flew on their 772 in June 2001 in Y but not much in terms of service or entertainment. I'm glad to know it's probalby much better now.

As far as fares go, I've heard that MS has very low J class fares from Europe to Asia; perhaps 1/3 of the likes of EK, QR etc.

Looking forward to your next report!

The77Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlinelukeyboy95 From United Kingdom, joined Apr 2008, 1091 posts, RR: 31
Reply 3, posted (2 years 6 months 2 weeks 4 days 9 hours ago) and read 20695 times:

Hi Alex.

Always interested to see how the 777 service was on Egyptian. Unimpressed was my general consensus after the report. More specifically -

Quoting abrelosojos (Thread starter):
After insisting on my 8A seat in the front row, numerous calls with the airport manager and a good 30 minutes later, I had my preferred seat.

Which sounds a good reflection of some of the hassle I had in the country of origin of this airline. Endless British-inherited bureaucracy and plenty of corruption to boot.

Although I understand and respect the principle of being a 'dry-airline' and furthermore that Egypt classifies itself as an Arabic and Islamic country - I find the policy a bit hypocritical given Egypt was the country I found drank the most alcohol of all Islamic countries visited. From people I met (not a bar!) a good 70%. When I compare Oman. QR. Emirates etc. it seems like a great excuse to not offer alcohol and follow a more low-cost based model.

Great report.

Rgds

Luke



Breaking down the stereotypes - one by one
User currently offlinechepos From Puerto Rico, joined Dec 2000, 6207 posts, RR: 11
Reply 4, posted (2 years 6 months 2 weeks 4 days 6 hours ago) and read 20310 times:

Very good trip report, your experience with MS reminds me of my LY experience (crew wise). Very cold crews that were at times rude and were busier chatting amongst themselves rather than caring for passengers. Very sad representation from their home countries.
While I would never fly LY agin flying MS is on my list of airlines I will try to fly on soon.

Regards,

Chepos



Fly the Flag!!!!
User currently onlineabrelosojos From Venezuela, joined May 2005, 5075 posts, RR: 55
Reply 5, posted (2 years 6 months 2 weeks 4 days 4 hours ago) and read 20111 times:

Quoting globalflyer (Reply 1):

Hi Alex...great to see another TR. MS does seem like it Has a ways to go. The meal service really did not look like a proper JCL service. I agree the plane looked spotless but the service standards especially on the ground at LHR need some attention. Thanks for sharing. Cheers, William

= William, thanks for the message. What did you not like about the meal service? I am curious because I thought it was OK - nothing exemplary however.

Quoting The777Man (Reply 2):
Hi Alex !

Thanks for another great and interesting report! I still think it was very adventures to go to Egypt at that volatile time.

= Ya. I have issues  . BTW, did you ever hear back from my Boeing?

Quoting The777Man (Reply 2):
Sounds like the check in and boarding process needs to be improved a lot. Sounds very bad not to board J class passengers first.

= Yup. It was absolute chaos. I have flown out of T3 several times and there are many airlines who make the best of the cramped situation.

Quoting The777Man (Reply 2):
Seat looks very similar to UA's new C class seat and looks very comfortable. I flew IAD-NRT-IAD in C a few weeks ago and had two great flights.

= I think the only difference is that MS seats have faux leather.

Quoting lukeyboy95 (Reply 3):

Which sounds a good reflection of some of the hassle I had in the country of origin of this airline. Endless British-inherited bureaucracy and plenty of corruption to boot.

= Haha. You may be right ... it reminds me of the time I lived in London and tried to get a BT landline.

Quoting chepos (Reply 4):
Very good trip report, your experience with MS reminds me of my LY experience (crew wise). Very cold crews that were at times rude and were busier chatting amongst themselves rather than caring for passengers. Very sad representation from their home countries.
While I would never fly LY agin flying MS is on my list of airlines I will try to fly on soon.

= When was this with LY? What was the routing? I have always found that they are very hit/miss on LY and some of the crew definitely are there to just see the world.

Thanks a lot everyone for stopping by.

Saludos,
A.



Live, and let live.
User currently offlineflightsimboy From Canada, joined Sep 2005, 1236 posts, RR: 4
Reply 6, posted (2 years 6 months 2 weeks 4 days 3 hours ago) and read 19980 times:
Support Airliners.net - become a First Class Member!

Great report Alex!! Those Flight attendants serving the food desperately need some hair grooming tips!!

User currently offlinechepos From Puerto Rico, joined Dec 2000, 6207 posts, RR: 11
Reply 7, posted (2 years 6 months 2 weeks 4 days 3 hours ago) and read 19951 times:

LAX-TLV this past August, we had mostly an all female cabin crew (with 2 guys of whom were older- and nicer then the famles).
The femlaes were all very young looking (I would venture to say most were in their early 20''s). The femlaes were annoyed when they had to interact with passengers, pax were seen as an inconvenience to them socializing in the galley).

Regards,

Chepos



Fly the Flag!!!!
User currently offlineHOONS90 From Malaysia, joined Aug 2001, 3001 posts, RR: 53
Reply 8, posted (2 years 6 months 2 weeks 4 days 2 hours ago) and read 19842 times:
AIRLINERS.NET CREW
CHAT OPERATOR

Great trip report and pictures!

The J class seats look very similar to KE's.

The seafood appetizer looks absolutely mouth-watering!



The biggest mistake made by most human beings: Listening to only half, understanding just a quarter and telling double.
User currently onlineabrelosojos From Venezuela, joined May 2005, 5075 posts, RR: 55
Reply 9, posted (2 years 6 months 2 weeks 3 days 21 hours ago) and read 19345 times:

Quoting flightsimboy (Reply 6):
Great report Alex!! Those Flight attendants serving the food desperately need some hair grooming tips!!

= What's wrong with her hair? I don't get it. More importantly, she needed a lesson in smiling and caring.

Quoting chepos (Reply 7):
LAX-TLV this past August, we had mostly an all female cabin crew (with 2 guys of whom were older- and nicer then the famles).
The femlaes were all very young looking (I would venture to say most were in their early 20''s). The femlaes were annoyed when they had to interact with passengers, pax were seen as an inconvenience to them socializing in the galley).

Regards,

Chepos

= This is consistent with my LY experiences - usually, the older crew are great. Did you go NRSA?

Quoting HOONS90 (Reply 8):

Great trip report and pictures!

The J class seats look very similar to KE's.

The seafood appetizer looks absolutely mouth-watering!

= Thanks for the kind words. Ya - after the seafood appetizer, I think my expectations were raised. To be honest, only the dessert was a real disappointment.

Thanks again for reading all.

Saludos,
A.



Live, and let live.
User currently onlineThe777Man From United States of America, joined Jul 1999, 6501 posts, RR: 55
Reply 10, posted (2 years 6 months 2 weeks 3 days 21 hours ago) and read 19344 times:

Quoting abrelosojos (Reply 5):
BTW, did you ever hear back from my Boeing?

Yes, see my email

Quoting abrelosojos (Reply 5):
It was absolute chaos.

That does NOT happen when I board a flight; I always make sure to board according to our SOP and I think it's very organized.

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlinebananaboy From United Kingdom, joined Oct 2004, 1574 posts, RR: 23
Reply 11, posted (2 years 6 months 2 weeks 3 days 21 hours ago) and read 19296 times:

Great report as always - thanks for sharing.

Quoting abrelosojos (Thread starter):
I headed to the "London Lounge" operated by SK and AC (remind me, this used to be only SK right?), and used by all the Star carriers in T3.

Not quite all - the ever-reclusive SQ has their own just down the corridor. Can't answer your question though - I think the change happened long before I was ever lucky enough to start flying up front.

Quoting abrelosojos (Thread starter):
Perhaps, instead of spending a million dollars on focusing how MS is now part of Star Alliance, that money could have been better spent on crew re-training.

So true. Crew can really make or break the in-flight experience.

Mark



All my life, I've been kissing, your top lip 'cause your bottom one's missing
User currently offlinedebonair From Germany, joined Jan 2004, 2399 posts, RR: 4
Reply 12, posted (2 years 6 months 2 weeks 3 days 20 hours ago) and read 19271 times:

Quoting abrelosojos (Thread starter):
Feedback always appreciated.



Hi, I flew MS this year from FRA to BKK in C - and I think there is much more to point out..
.

Quoting abrelosojos (Thread starter):
Egypt Air’s website at www.egyptair.com has come a long way and was actually pretty easy to use to purchase the ticket.



Strange, I booked some weeks earlier and MS didn't accept any booking on their web-page- but their German reservation-centre was just fantastic, accepting payment by bank transfer.

Quoting abrelosojos (Thread starter):
The entire service was conducted from the trolley which always adds to a sense of élan.
Quoting abrelosojos (Thread starter):
On my last reported Egypt Air flight (http://www.airliners.net/aviation-forums/trip_reports/read.main/149612), the crew left me disappointed as I felt they lacked the natural warmth of the Egyptian people. Unfortunately, this time would not be significantly better. To be honest, they were not a bad set of crew, and the chief purser was very nice. Unfortunately, I wish I had better words to say for the rest of them. Especially, the one working my side of the cabin needed to go back and get re-trained in customer service



True, I had luck and great crews, especially on the longer BKK flights. But the crew needs urgent training. The meal was served on the trolley right, but where is the menu card?! On the flight to CAI, the very young crew member couldn't speak English at all- asked what meals are on offer, he just replied: "meat". This is for me a no-go.

Quoting abrelosojos (Thread starter):
While on the ground, the service delivery was as follows:
+ Hot towel - though calling it a "towel" would be an exaggeration ...
+ Headphones distributed
+ Water or Juices (NO alcohol on MS / served in plastic glasses)
+ Newspapers & Magazines



True, but again not acceptable for me. PLASTIC glasses in Business class on European flights are looking very cheap (on the longer flights real glasses were used, so why not on European routes?!). Also the headphones were looking very cheap (worse than your AirPacific experience, wasn't it?).

Quoting abrelosojos (Thread starter):
Besides the change in the seat to a full-flat, probably the biggest change that has happened at Egypt Air is in the IFE category. From being non-existent (ok, to be fair, there was overhead programming), it has evolved to a rather nice AVOD IFE. However, while the screen size and resolution were stellar, the headsets handed out were extremely mediocre.



True, but the choice of movies is by far very, very poor- especially travelling on such a long flight from Europe via CAI to Asia... It needs urgent upgrade.

Quoting abrelosojos (Thread starter):
The agent was super nice but handed me a boarding pass with a seat at the back of the J-cabin. When I asked why, he said the airport manager had blocked it off.



Indeed. On the European routes passengers graded up themselves on board from Y, by showing their SENATOR card and speaking to the Crew in Arabic. That shouldn't happen...


User currently offlineburj From United States of America, joined Nov 2007, 901 posts, RR: 4
Reply 13, posted (2 years 6 months 2 weeks 3 days 19 hours ago) and read 19043 times:

Very cool trip report as always!

I really like that they have Horus looking over you when the seat is in the fully lie flat position, almost like a bed's headboard....a very nice touch...

However I can't believe they gave you dessert with the plastic cover on top....it would have been nice for the FA to remove the lid before placing it on your tray!


User currently offlinechepos From Puerto Rico, joined Dec 2000, 6207 posts, RR: 11
Reply 14, posted (2 years 6 months 2 weeks 3 days 15 hours ago) and read 18539 times:

I was headed to Israel on company business as I had to do a series of audits at the Tel Aviv airport, since I live in the west coast I flew out on LY via LAX. Coming back I ditched the TLV-LAX option and flew back on US metal via PHL, 15 + hours on an LY plane - Forget it! !!!!

Regards,

Chepos



Fly the Flag!!!!
User currently offlinelychemsa From United States of America, joined Oct 2009, 1169 posts, RR: 3
Reply 15, posted (2 years 6 months 2 weeks 3 days 14 hours ago) and read 18388 times:

I prefer 15 hours on LY than 15 on US Air.

Thanks for a great report. To me the food on MS looked great.


User currently onlineabrelosojos From Venezuela, joined May 2005, 5075 posts, RR: 55
Reply 16, posted (2 years 6 months 2 weeks 3 days 13 hours ago) and read 18314 times:

Quoting The777Man (Reply 10):
Yes, see my email

= Just read it. YAY - you must post what happens in the end. The Community needs to appreciate your efforts!

Quoting The777Man (Reply 10):

That does NOT happen when I board a flight; I always make sure to board according to our SOP and I think it's very organized.

The777Man

= Good of you. I still look forward to having our paths cross in person one of these days.

Quoting bananaboy (Reply 11):

Great report as always - thanks for sharing.

= A pleasure Mark ... though getting a bit hard with all the work.

Quoting bananaboy (Reply 11):
Not quite all - the ever-reclusive SQ has their own just down the corridor. Can't answer your question though - I think the change happened long before I was ever lucky enough to start flying up front.

= Oh ya. I totally forgot about the SQ lounge - have not flown them since like 2006(?) so memory with them is slipping.

Quoting debonair (Reply 12):
Hi, I flew MS this year from FRA to BKK in C - and I think there is much more to point out..
.

= Where is the TR?

Quoting debonair (Reply 12):

Strange, I booked some weeks earlier and MS didn't accept any booking on their web-page- but their German reservation-centre was just fantastic, accepting payment by bank transfer.

= Weird. I have had a lot of bad experiences in the past, so not surprised.

Quoting debonair (Reply 12):
True, I had luck and great crews, especially on the longer BKK flights. But the crew needs urgent training. The meal was served on the trolley right, but where is the menu card?! On the flight to CAI, the very young crew member couldn't speak English at all- asked what meals are on offer, he just replied: "meat". This is for me a no-go.

= This is poor - but I have noticed this as well. Reminds me of airlines here in Latin America whose crew have English abilities that are - let's just say POOR. Avianca is probably the worst.

Quoting debonair (Reply 12):

True, but again not acceptable for me. PLASTIC glasses in Business class on European flights are looking very cheap (on the longer flights real glasses were used, so why not on European routes?!). Also the headphones were looking very cheap (worse than your AirPacific experience, wasn't it?).

= Oh come on ... they were better than FJ  . I can overlook this - think of it this way - rather have plastic glasses and true regional JCL seats than glass and those divider seats ...

Quoting debonair (Reply 12):
True, but the choice of movies is by far very, very poor- especially travelling on such a long flight from Europe via CAI to Asia... It needs urgent upgrade.

= Totally agree. And, did you find the movies just "random"?

Quoting debonair (Reply 12):

Indeed. On the European routes passengers graded up themselves on board from Y, by showing their SENATOR card and speaking to the Crew in Arabic. That shouldn't happen...

= Seriously?

Quoting burj (Reply 13):
I really like that they have Horus looking over you when the seat is in the fully lie flat position, almost like a bed's headboard....a very nice touch...

= Or, creepy  ?

Quoting burj (Reply 13):
However I can't believe they gave you dessert with the plastic cover on top....it would have been nice for the FA to remove the lid before placing it on your tray!

= Agreed.

Quoting chepos (Reply 14):
I was headed to Israel on company business as I had to do a series of audits at the Tel Aviv airport, since I live in the west coast I flew out on LY via LAX. Coming back I ditched the TLV-LAX option and flew back on US metal via PHL, 15 + hours on an LY plane - Forget it! !!!!

Regards,

Chepos

= Wow. They must have really rubbed you the wrong way. My advice with LY crew is to go hang out for a bit and then they are like your BFF. Sort of like Israelis in general ... of course, why should you have to do it  .

Quoting lychemsa (Reply 15):
I prefer 15 hours on LY than 15 on US Air.

= Haha. The difference of opinions here on A.Net. Why would you prefer LY?

Quoting lychemsa (Reply 15):
Thanks for a great report. To me the food on MS looked great.

= Food has slipped on MS JCL though over the last few years.

Thanks again for stopping by.

Saludos,
A.



Live, and let live.
User currently offlinegabrielchew From United Kingdom, joined Aug 2005, 3203 posts, RR: 12
Reply 17, posted (2 years 6 months 2 weeks 3 days 13 hours ago) and read 18269 times:

Nice report, thanks Alex. Given that there is no budget of alcohol, you'd expect the food to be a bit better.

Quoting abrelosojos (Thread starter):
here were no operational gauge change so this should really not have happened. After insisting on my 8A seat in the front row, numerous calls with the airport manager and a good 30 minutes later, I had my preferred seat. It is pretty incredible that the station manger would do this! C'est la vie.

You can take the people out of Egypt, but you can't take the Egypt out of the poeple! On board was there any reasoning behind the blocking?

Quoting abrelosojos (Thread starter):

General Seat Views + Seat Legroom

Look SO much better than the awful old 777s

Quoting abrelosojos (Thread starter):
(All you got prior to landing)

Well, it's one step above getting nothing.



http://my.flightmemory.com/shefgab Upcoming flights: LHR-GVA-LHR-TXL-LHR-VE-PRN,SPU-OSL-LHR, LGW-DXB-BKK-DXB-LHR
User currently onlineThe777Man From United States of America, joined Jul 1999, 6501 posts, RR: 55
Reply 18, posted (2 years 6 months 2 weeks 3 days 12 hours ago) and read 18107 times:

Quoting abrelosojos (Reply 16):
I still look forward to having our paths cross in person one of these days.

Me too!

Quoting abrelosojos (Reply 16):
The Community needs to appreciate your efforts!

Thanks; would be extra nice to have Boeing appreciate it and it seems they are working on that.  

I'll keep you posted.

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlineflightsimboy From Canada, joined Sep 2005, 1236 posts, RR: 4
Reply 19, posted (2 years 6 months 2 weeks 3 days 12 hours ago) and read 18082 times:
Support Airliners.net - become a First Class Member!

Quoting abrelosojos (Reply 9):
= What's wrong with her hair? I don't get it.

Not very SQ, EY, EK wise is it lol...You definitely can see that on AC domestic/US routes. It would be better if pulled back instead of just hanging down from both sides, and the risk of falling into the food!! Maybe just used to see hair nicely groomed on the random carriers mentioned.


User currently offlineAvianca From Venezuela, joined Jan 2005, 5922 posts, RR: 40
Reply 20, posted (2 years 6 months 2 weeks 3 days 11 hours ago) and read 18038 times:

great report as always... lets start to work on some exoctic routins to travel together 2012... will be soon back in CCS...


Colombia es el Mundo Y el Mundo es Colombia
User currently offlineakhmad From Netherlands, joined Sep 2005, 2438 posts, RR: 53
Reply 21, posted (2 years 6 months 2 weeks 3 days 11 hours ago) and read 18022 times:

Hi Alex,

When I saw your MS Business experience popping up, I became curious about your opinion after reading satisfying experience of our fellow A.netter Philip (OA260).

Quoting abrelosojos (Thread starter):
After insisting on my 8A seat in the front row, numerous calls with the airport manager and a good 30 minutes later, I had my preferred seat. It is pretty incredible that the station manger would do this! C'est la vie.

It is hard to believe for me that you being a premium traveler had to endure this. You managed to get your desired seat at the end, but why did the station manager make things so complicated?

Quoting abrelosojos (Thread starter):
Gate Area - insane lines, no priority, very haphazard)

Horrible! Is it difficult to make separate premium and non premium lines at T3 gate area?

Quoting abrelosojos (Thread starter):
The entire service was conducted from the trolley which always adds to a sense of élan.

I can only agree with you. Nothing beats the charm of trolley service.

Quoting abrelosojos (Thread starter):
However, while the screen size and resolution were stellar, the headsets handed out were extremely mediocre.

A missed opportunity, nevertheless MS has made noticeable improvements.


I have to say your MS flight was fair. Too bad it was not as satisfying as Philip’s experience. Even though, MS is still worth considering.


Thank you for sharing this insight review.

Best wishes,
Suryo



Friends forever
User currently offlinestipica From Croatia, joined Feb 2011, 426 posts, RR: 8
Reply 22, posted (2 years 6 months 2 weeks 3 days 11 hours ago) and read 17955 times:

Hi Alex ! ...
march 2011 ... nice hehheh

Quoting abrelosojos (Thread starter):
including a tempting one via OTP,

interesting , I suppose TAROM , euro-business compared with full-flat seat ... poor you , tough decision  
Quoting abrelosojos (Thread starter):
I am not a huge fan of MS' new corporate identity

I agree ... such a graphic-cultural potential but weak results especially in the interior, uniforms and business lounges missed a great potencial compared with TK , AI , ET or OU hihihih

Quoting abrelosojos (Thread starter):
A.Net resident expert "STIPICA"

wow what an honor ... but "expert" is still too strong compliment ... I am a modest guy , even my name is written in small letters ... joking

Quoting abrelosojos (Thread starter):
can clarify what other airlines have these seats - but, they were extremely comfortable

B/E Aerospace promote these seats with slogan "Multiple Missions, One Design" ...this is full-flat version of Minipod seat which used with minor design interventions in Qatar ( 772L, 773 ),Korean Air ( 380, 773, 330) , Egypt Air or with major design interventions in Emirates (some 773ER, 772LR ) and Qantas "Skybed" ( 380 ) or destroyed possibilities in AirFrance NEV4 ( 380 ) and KLM ( 773 ) ... angled Minipod seat in Thai, JAL, Malaysia, KoreanAir, Aeromexico, AirAsiaX or China Southern ( quite decent trip report hihiihi...http://www.airliners.net/aviation-forums/trip_reports/read.main/173869 ) slowly go into the history but the skeleton is transformed into a new offer

Quoting abrelosojos (Thread starter):
(IFE Screen)

you had a nice route ... desert, the blue sea, Greek Archipelago, eastern Adriatic coast (overflying my head), the Alps, a bit of continental Europe and then landing in fog  
good luck and happy new page ... january 2012 ... stipica



Open your eyes and think
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6716 posts, RR: 77
Reply 23, posted (2 years 6 months 2 weeks 3 days 11 hours ago) and read 17952 times:

Hi A.,

very nice to see a MS J Class report from you shortly after I posted mine. Of course you had the much better plane!

Quoting abrelosojos (Thread starter):
+ Water or Juices (NO alcohol on MS / served in plastic glasses)

Interesting, I got real glasses on my CAI-LXR and CAI-FRA flights.

Quoting abrelosojos (Thread starter):
Oh, and we sat on the ground for over an hour without ANY explanation or apology ...

Totally unacceptable!

Quoting abrelosojos (Thread starter):
Egypt Air uses its brand new flagship Boeing 777-300ER aircraft on this key route. The aircraft smells new

Good to hear SU-GDL still smelled good after a year in service.

Quoting abrelosojos (Thread starter):
I am not a huge fan of MS' new corporate identity, but the 77W is probably the aircraft it looks best on.

I really like the new livery - but the shorter the plane, the better.

Quoting abrelosojos (Thread starter):
I was expecting some Egyptian sweet delicacies.

That's what I got - but my flight was ex-CAI.

Quoting abrelosojos (Thread starter):
Well, the café was good at least.

  

Quoting abrelosojos (Thread starter):
Especially, the one working my side of the cabin needed to go back and get re-trained in customer service, and how to smile. I felt that every request was a chore for her, and my one call button was met with a "what do you want?" After each service, there was no exchange of smiles, no desire to return my polite "thank you's" and definitely no "please" etc.

That's really bad. I noticed some weaknesses, but the crew was nice in general - and the older male purser in particular.


PH



Nothing's worse than flying the same reg twice!
User currently offlineLH4116 From Sweden, joined Aug 2007, 1710 posts, RR: 14
Reply 24, posted (2 years 6 months 2 weeks 3 days 10 hours ago) and read 17878 times:

Hello Alex. Another interesting, entertaining and insightful report from you. Good work as always  
Quoting abrelosojos (Thread starter):
without being bothered by numerous touts that seem to be all over important places in Egypt.

Well, that's perhaps the best way anyone's ever described that situation  
Quoting abrelosojos (Thread starter):
For example, one can only select FFP information if they belong to BD, MS, or LH!? Now, I don’t know which is weird

That's really interesting and quite chocking for a *A carrier. I really hope they change that soon. Clearly it must've been possible to enter an unlisted *A FFP at check-in?

Quoting abrelosojos (Thread starter):
I headed to the "London Lounge" operated by SK and AC (remind me, this used to be only SK right?), and used by all the Star carriers in T3. The lounge is not spectacular and provides a range of basic snacks and drinks - the free WiFi and Mac terminals do help pass time however.

It's interesting that you say that, as some people on the forum have referred to it as one of the best lounges in Europe. I've not been there myself, but the place seems pretty nice. Although that "movie theatre" seems quite euphemistic to me. Then again were the offerings the regular sub-standard ones as found in all SAS Business Lounges, or did they have some slightly more substantial food, hard booze and wine from bottles?

Quoting abrelosojos (Thread starter):
Interestingly, Egypt Air has done away with duty-free sales onboard.

That would only make sense if they would call themselves a dry airline!

Quoting abrelosojos (Thread starter):
The aircraft smells new, and MS (like RJ) has done the right thing by getting rid of the poor First and Business Class products with a consolidated full-flat Business Class seat.

Those seats look very similar to the ones fitted on TG, MH, JL, etc. Interesting that they chose leather as it's not the best upholstery for longer flights as it tends to get sweaty, and definitely not good for sleeping (unless they provide proper turndown service). About those tiny perforated holes in the seatback cushion, were those there sole for the looks or did they have some sort of ventilation from them (like they have on some high-end Mercedes cars)?

Quoting abrelosojos (Thread starter):
(Take off drinks)

That faux wood really screams "Emirates!!!'ish"

Quoting abrelosojos (Thread starter):
(Notice the tacky headset in JCL)

Have you ever considered taking the tacky out of the equation by getting those proper Bose headsets yet?

Quoting abrelosojos (Thread starter):
(Amenity kit - pretty good)

Yes, that looks very good. Much better then the ones they hand out on SWISS.

Thanks again for sharing!
//Jonas



SAS Plus is Business Class made faux!
25 Post contains images debonair : Sorry, I have no camera... Well on my flight in June 2011, only 9 recent movies (like "Unstoppable") and 6 classic movies (like "Troy")- so nothing t
26 Post contains images abrelosojos : = Haha. I never quite looked at it this way . = Fair enough ... though, I do miss the JCL and FCL seats because of the "trick" I learned ... there wa
27 deltamartin : Hi Alex! Great tripreport! Nice to get a look on the MS flagship. I think alot of people on this webpage agrees that it is very important! That does i
28 767747 : Good report on Egyptair's new 777-300ER J product - Looks decent, food doesn't look overly amazing, but definitely something I'd try! Thanks for shari
29 directorguy : Great report! Glad to see one covering one of MS's flagship routes. Few points: 1. Boarding at LHR is usually bad. In most countries it's a relatively
30 abrelosojos : = Omar, where did this look come from? I don't think the Egyptian woman have anything compared to some Lebanese I have met ... OR, some face paint La
31 directorguy : Last time I was there while queueing up a group of customs officers came around with some dogs to 'sniff' anything suspicious, and they asked if anyo
32 akhmad : My only experience with MS was a short domestic flight in 2009 while my last experience with Garuda dated from 2008 also on a short domestic leg. Bot
33 SRQKEF : Nice report! What's next? Egyptair hardware seems nice, but there is something lacking in the soft product. Will you sometime give FI another try? Whe
34 Post contains links MSS658 : Hi Nice trip report, thanks for sharing! Seems like MS did change a bit along the last years. While the seat design doesn't match my taste. It still l
35 Post contains images abrelosojos : = Wow. I have never encountered this @ LHR, and had to show my BP only once through the UK Border desk did I see it actually being manned. = Haha. Ya
36 ba319-131 : Hi Alex, Glad I finally got around to reading this, most enjoyable! - Quite poor and even more so for it to take a good 30 minutes to sort out, poor s
37 Post contains images SRQKEF : Yeah, Iceland is not a cheap country. 99% of my clothes, electronic things, shoes etc. are bought in USA/Europe. But we have free water! I'm actually
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