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QF A380 Grounded, Bags Lost - LHR-SIN, TK A330/340  
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6943 posts, RR: 77
Posted (2 years 10 months 3 weeks 6 days 7 hours ago) and read 29725 times:




Map generated by the Great Circle Mapper - copyright © Karl L. Swartz


Intro
In response to ongoing industrial unrest over failed negotiations involving three unions, Qantas grounded its entire domestic and international fleet from 17:00 AEDT on 29 October 2011 to 20:00 AEDT on 31 October 2011. The grounding came into effect while my friend Satchmo and I were heading from Munich to London Heathrow on British Airways in order to connect to Qantas flight QF032 to Singapore...as a result, we had to book new flights on Turkish Airlines, arrived at the destination much later than planned and even lost our luggage. If you want to know all the details and the outcome, keep on reading.



Background
I early 2011 my friend Satchmo and I decided to go on a spotting trip to Asia in late October. We had been planning to visit Singapore and Kuala Lumpur from the very beginning and focused on getting on Qantas' A380 between LHR and SIN. I had flown Qantas before, but I wanted to increase the number of A380 carriers in my log to five. At a later date, we also decided to include Jakarta where we had never been before. Of course we tried to get as many new airlines and interesting types as possible and it took a while to create an exciting itinerary. Finally, we booked 10 flights operated by 8 different carriers (including four new ones) and reserved hotel rooms in Singapore (one night), Kuala Lumpur (one night), Jakarta (two nights) and Bangkok (one night). We exclusively combined one-way flights and one-way combos, so we had eight different flight reservations in the end. Here's what the preliminary itinerary looked like:

Munich-London
London-Singapore
Singapore-Kuala Lumpur
Kuala Lumpur-Jakarta
Jakarta-Singapore
Singapore-Phuket
Phuket-Bangkok
Bangkok-Mumbai
Mumbai-London
London-Munich


While Satchmo was planning to use our entire time at Jakarta for taking pictures, I decided to squeeze in a domestic day trip. I found an interesting combo on two new carriers and added three more flights:

Jakarta-Semarang
Semarang-Surabaya
Surabaya-Jakarta


Now I was looking forward to 13 flights on 10 different carriers - including 6 new ones - and 4 widebodies (details to follow in the next parts). At that point of time I couldn't imagine that I would end up on 14 flights, 7 new airlines and 5 widebodies.





Saturday, 29 October 2011
London (LHR) - Singapore (SIN)
Qantas QF032
Scheduled times: 12:05-08:05
Actual times: CANCELLED


The early morning flight from Munich to London on British Airways A320-232 G-EUUN (new registration) was totally eventless. We had already checked in online for both flights, so we simply had to drop off our luggage. After our arrival at Heathrow, we decided to do some spotting from the Terminal 5 entrance area.

About two hours before departure, we took the train to Terminal 3. After leaving the underground walkways and before entering the terminal building, we had a look at the departures screen. And we stared in disbelief when we read "QF032 Singapore/Sydney cancelled".  Wow!  Confused"Do you see the same as me?", Satchmo asked after a few seconds. "Yes", I simply replied. Remarkably, I didn't feel angry and remained totally calm. I immediately assumed that there must be a technical problem with our Qantas A380 because we had seen both planes parked in normal positions during taxi. At the same time I started fearing that we would have to spend at least one night at Heathrow and therefore would miss our independently booked flight from Singapore to Kuala Lumpur.

Then we entered the terminal building and noticed that all Qantas check-in counters were closed. A British Airways employee approached us and asked if we were BA passengers booked on a Qantas flight. We denied and told him that we were Qantas passengers, but we took the chance to ask what happened. The man explained that Qantas had stopped operating due to strike action. We were surprised, but remained optimistic and assumed that such a strike would be limited to a few hours as it had been the case several times in the past months. Then the BA employee directed us to a group of Qantas agents who were handing out badly printed sheets of paper. We tried to talk to them to find out what exactly was going on, but they shook their heads and just referred to the hand-out. "We don't know more about the situation." No more explanations, no assistance - it was a shame that passengers were entirely left to themselves.  thumbsdown   thumbsdown   thumbsdown  Here's what we got:



It was shocking to read that it was unknown when operations would be resumed. However, what caught our special attention was the remark that we could book a new flight and would get reimbursed afterwards - everything else on the sheet was totally useless. Then we went to a desk with Qantas staff in another corner of the hall and asked them to confirm the suggestion on the printout. They did so and we started thinking about possible flight options. Satchmo suggested to go straight to Singapore Airlines, but that's what many others had already done - there was a huge queue consisting of countless people in the SQ area. Apart from that, I had already flown on SQ's A380 and 77W.

While walking through the check-in hall, we passed a Turkish Airlines sign and I immediately said: "Why not try Turkish?" It was a carrier which both of us hadn't flown on yet. Satchmo wasn't as euphoric as me and suggested to try Etihad Airways first. Unlike Satchmo, I had already flown on Etihad (A330-200), but a trip on the carrier's A340-500/600 or A330-300 from Heathrow would have been acceptable. However, we soon found out that Etihad Airways was operating from Terminal 4 and we concluded that we would lose too much time by moving over there.

So we went to a Turkish Airlines ticket counter, shortly explained our awkward situation and asked: "Can you fly us to Singapore today?" A friendly young agent quickly checked the possible options. "Of course!", he said and smiled. We were surprised to hear that the flight to Istanbul would already depart in about an hour - earlier than our Qantas flight would have left! However, the journey on Turkish Airlines would involve a transfer time of several hours and we would arrive in Singapore in the afternoon - more than seven hours later than originally planned. Anyway, it was still better than being stranded with all negative consequences. The agent also told us that we could leave Heathrow in the late afternoon, but the transfer time at Istanbul would shrink to about an hour. "I wouldn't recommend that", he said.

Of course we were expecting that TK would charge an astronomical sum for such a one-way ticket, but we were positively surprised that it would cost "just" £792 (roughly €950) per person. "What aircraft types are involved?", I asked. "It's an A340 to Istanbul and an A330 to Singapore", the agent said which sounded really good to me. The agent asked if Qantas hadn't offered to rebook us and we denied, referring to the sheet of paper. He was really surprised about that: "We would never do that!"

We finally agreed to buy the ticket, but then it suddenly sprang to mind that we didn't have our (through-checked) luggage! The agent told us to pick it up first and promised to hold our reservation for the time being. So we headed back to the Qantas desk where we had been before and explained our situation. The staff members told us that it would be impossible to get our luggage out of the storage area immediately. However, they said that Turkish Airlines should just enter our luggage tracking numbers into the system and the bags would be transferred. That didn't sound promising, but what would have been the alternative?

So we went back to the Turkish Airlines counter where another agent was on duty now. We shortly explained our situation and the agent confirmed that it wouldn't be a problem to get the luggage transferred to Turkish Airlines. Then we finally bought the new tickets and the agent told us to check in immediately. For the first time ever, we had paid a walk-up fare - and I guess the Turkish Airlines agents were happy about selling these full fare tickets at the last minute.  Yeah sure



Saturday, 29 October 2011
London (LHR) - Istanbul (IST)
Turkish Airlines TK1980
Scheduled times: 11:25-17:15
Actual times: 11:41-17:51
Flight duration: 03:39 (hrs)
Distance: 1565 miles
Economy Class, seat 19K

Airbus A340-313X
TC-JDN (MSN 180), named "Adana"
Delivered in 08/1997


1st flight on TC-JDN
11th A340-300 flight
16th A340 flight
124th airline



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Photo © John Ballantyne


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Photo © Mark Kwiatkowski



We must have been among the last passengers to check in for flight TK1980, no other people were present in that area. The friendly agents quickly issued our boarding passes and I was surprised that we still got a two-seater (window and aisle) on the A340 to Istanbul. Unfortunately, a center seat and an aisle seat had been assigned to us on the A330 to Singapore, but we were confident to get that problem solved at Istanbul.
The check-in agents looked a bit confused at first when we showed them our British Airways luggage tags. They entered the numbers into the system, but told us to contact the dispatcher at the gate to ensure that the bags make it onto the plane.

We had no time to lose and immediately headed to security. However, numerous checkpoints were staffed, so we could pass relatively quickly. The gate was totally crowded, but we didn't want to sit down anyway and kept standing near the service desk, awaiting the arrival of the dispatcher.

A340-313X TC-JDN, delivered in August 1997, was being prepared for flight TK1980:



"Adana" is one of eight active A340-300s in the fleet:

Picture by Satchmo


TK1980 also operated as UA7778:

Picture by Satchmo


The dispatcher - who turned out to be the nice guy from the sales desk - finally showed up and explained that our bags wouldn't fly to Istanbul with us on the same plane. "It's not enough time to get them", he said and added that the bags would be loaded onto one of the next flights to Istanbul. I wanted to know more about the procedure and the dispatcher explained that British Airways ground handlers would have to deliver the bags to Turkish Airlines due to an entry in the "worldwide system". Well, that didn't make me overly optimistic.

Business Class passengers and Star Alliance Gold members were invited to board first, but numerous Economy Class passengers were either trying to get on board immediately or blocking the way. The situation only improved after a second announcement and interference by the gate agents.

Friendly flight attendants provided a nice welcome when we finally stepped on board. The plane was equipped with modern and comfortable seats:





Legroom was sufficient despite the presence of a legrest and a large IFE box:



Old-style handset - but it was working well:



Headphones:



The flights attendants passed through the aisles with trolleys and offered English and Turkish newspapers, but I didn't take one. Safety card and inflight magazine (which also contains an IFE guide):



That's what enthusiasts really appreciate - but I found some minor mistakes, as usual:



According to its inflight magazine, the carrier has introduced an advanced 727 model - amazing, isn't it?  Wink


What's meant is the 737-900ER, of course. The information was correct in the Turkish text, by the way.

Singapore Airlines A380 9V-SKE left the gate a bit earlier than us - it would be interesting to know how many Qantas passengers secured a seat on that bird:



We were pushed back 16 minutes behind schedule and soon met 9V-SKE again:

Picture by Satchmo


Picture by Satchmo




One of several grounded Qantas planes in the background:



Typical LHR lineup:



Airshow data shortly before takeoff: 2509 km in less than a minute - Star Trek technology?  Wink

Picture by Satchmo


This IFE feature is much better:



TC-JDN lifted off gently after a typical A340 (classic) takeoff roll. Ah, there are the two grounded Qantas giants:



British Airways everywhere:





Now it was time to explore the Planet entertainment system. Main menu:


The audio/video on-demand system offers a choice between up to 350 films and short programs, a children’s channel, an audio book channel, a news channel, an airshow channel, 20 games and some 600 music CDs. Numerous features inform about the company, its fleet and destinations. Additionally, you can watch takeoff and landing on two cameras. Inflight connectivity enables passengers to send and receive text messages and e-mails. Even more options are available on the A330-300s and the 777-300ERs.

The weather forecasts on the news channel were totally outdated, but other news were updated every hour. Here's an article about a turbulent showdown between Qantas staff and management before the grounding:



Of course I watched the airshow channel most of the time. We were cruising not very far from my hometown when I took this picture:



Drinks were offered for the first time almost an hour after takeoff which was too late in my opinion. Directly afterwards, lunch was served. Unlike most other carriers, Turkish Airlines distributes menu cards on intra-European flights:



Famous caterer DO&CO calls itself "The Gourmet Entertainment Company" - and the options on the card sounded indeed very promising:



I ordered the chicken medallions and got a great looking tray - the box on the right contained butter, cream cheese and crackers:


Even though I didn't like the beans in olive oil, everything else tasted very good. Unfortunately, the chicken was too dry. Anyway, it was an impressive meal.

Satchmo ordered the kebab and had no reason to complain:

Picture by Satchmo

Coffee and tea were offered after lunch, but when a flight attendant was about to serve us, she ran out of supply. She returned some minutes later, but left us out. We stopped her some time later when she was passing again and told her about that. She immediately apologized and finally served us tea. Unfortunately, lemons weren't available any more now.

Only few seats had remained empty in Economy Class:

Picture by Satchmo

The plane's interior was in good condition and the cabin had been cleaned well before departure, but later in the flight I discovered paper towels lying on the floor in front of a rear lavatory. Probably the crew members simply hadn't noticed that yet.

More than an hour before landing, the flight attendants served more drinks and tasty nuts:


By the way, Turkish Airlines didn't pass the "PlaneHunter Ginger Ale Test" - that drink was neither available on this flight nor on the longer one.

Blue sky, dense clouds and a nice reflection...



...well, "double reflection", to be precise:

Picture by Satchmo


After we had started descending, we had to circle for a while...

Picture by Satchmo


...before we were finally allowed to break through the clouds:



Picture by Satchmo


Now it was time to switch to the camera view again:



Only seconds from touchdown:



TC-JDN touched down smoothly after a flying time of 3 hours and 39 minutes and taxied to a remote parking position. There weren't any empty gate positions during the early evening rush at IST:



Sister ship TC-JIJ has meanwhile been taken out of service:


We came to a stop 36 minutes behind schedule, but that didn't matter - we still had more than five hours left for the transfer to TK066.  Yeah sure

One more cabin shot - I really like this color tone:

Picture by Satchmo


Beige meets white:



Picture by Satchmo


Goodbye, "Adana"!

Picture by Satchmo




Transfer at Istanbul Atatürk Airport
After leaving the bus, we went straight to a transfer desk in order to check the status of our luggage and to ask for better seats on the flight to Singapore. The rather indifferent mid-aged agent told us that there were no two-seaters (window and aisle) left, so we asked for two aisle seats and gladly accepted 12G and 14G (row 13 doesn't exist). We were hoping that the agent would tell us that our luggage was already on the way to Istanbul, but he simply said "It's in the system." Finally, I explained our situation and asked whether we could get lounge access during our long layover - I even offered to pay a fee. "No", the agent simply replied.

The transit area and all restaurants were totally crowded, so we started searching for lounges accessible for a fee and indeed discovered several ones. The TK agent could at least have told us about those.  Yeah sure After a quick comparison we decided to visit the Millennium Lounge which is used by numerous airlines. We had to pay about €20 per person, but it was worth it.



I liked the calm atmosphere and the comfortable seats:



A wide range of drinks and tasty snacks was available, including soups and pizza:







One of several "courses":


We were indeed able to relax for a few hours after all the hassle. Later in the evening I returned to the transfer desk to find out whether our luggage had meanwhile arrived at Istanbul. Another agent was on duty now, but he didn't show more interest than his colleague. "It's in the system", he simply replied to my question. I asked for the exact location of the bags, but only got the same answer again. So either he really didn't know or he didn't want to tell the truth.  Embarrassment




[Edited 2012-01-30 10:12:26]


Nothing's worse than flying the same reg twice!
77 replies: All unread, showing first 25:
 
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6943 posts, RR: 77
Reply 1, posted (2 years 10 months 3 weeks 6 days 7 hours ago) and read 30176 times:


Saturday, 29 October 2011
Istanbul (IST) - Singapore (SIN)
Turkish Airlines TK066
Scheduled times: 23:25-15:30
Actual times: 00:35-15:19
Flight duration: 09:44 (hrs)
Distance: 5388 miles
Economy Class, seat 14G

Airbus A330-203
TC-JNE (MSN 774), named "Kayseri"
Delivered in 07/2006


1st flight on TC-JNE
15th A330-200 flight
23rd A330 flight



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Photo © Neil Guinea
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Photo © Gordon Gebert Jr


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Photo © Lars Hentschel
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Photo © Jacobus Saayman



We left the lounge about 45 minutes before departure and soon found ourselves in a crowded gate area once again. A330-203 TC-JNE, a 2006-built frame, was being prepared for our flight to Singapore:

Picture by Satchmo

We were glad to get one of the five frames which were delivered to Turkish Airlines factory fresh between 2005 and 2006. These planes are equipped with 250 seats (J22/Y228), while two ex-Qatar Airways frames (TC-JNF/JNG) are equipped with 281 seats (J22Y259).

We tried to find out more about our luggage once again, but didn't get new answers. We simply had to hope for the best. The boarding process was as chaotic as in London - as soon as premium passengers were invited to board, all kinds of people jumped up and headed towards the door which was quite interesting to watch.  Wink

Group A, B or C? Many people neither listened to the announcements nor had a look at this screen:

Picture by Satchmo


TK066 and Boeing 737? No way...and that livery isn't the right one either:

Picture by Satchmo


Both the friendly welcome on board and the nice and clean interior triggered a "déjà vu" experience:

Picture by Satchmo






Sufficient legroom for the next 10 hours:


Luckily, the seat to my left remained empty despite the high load factor. Not bad considering that we had booked the flight in the morning…

Armrest-mounted handset, just like on the A340:



The A330 was equipped with the same IFE system as the A340 - this is the welcome screen:


After boarding had been completed, the purser made a welcome speech and announced among other things that the flight crew consisted of four captains. However, the plane didn't start moving anytime soon. About 30 minutes after boarding, the captain on duty announced a delay, but I didn't understand his explanation. Some minutes later, I asked a flight attendant who was passing by. He referred to "Air traffic" - probably he meant traffic congestion, but that was hard to believe because it was almost midnight.

We finally left the gate 48 minutes behind schedule. During taxi, the captain came on the intercom again and referred to "loading issues". Well, I was hoping that loading our luggage had caused the delay...  Wink

Unfortunately, I failed to take a decent picture of the funny safety video starring Manchester United players Wayne Rooney, Darren Fletcher, Chris Smalling, Nani and twins Rafael and Fabio da Silva. The video was produced due to the airline's sponsorship agreement with the football club. Here's a link:
http://www.youtube.com/watch?v=nzEA7N89cKc

After spending 22 minutes on various taxiways, we finally rolled onto the runway and lifted off into the night sky after a powerful takeoff run. Sharp right turn:

Picture by Satchmo


The plane was equipped with mood lighting - but that was only used during taxi, takeoff and climbout:

Picture by Satchmo


Nice amenity kits were offered on this flight...



...what else do you need?


When the crew distributed headphones, the flight attendant in my aisle ran out of supply. She returned some minutes later, but left out my row - and no, it wasn't the same flight attendant who hadn't served us tea at first on the other flight.  Wink Well, I didn't speak up this time because I wasn't planning to use headphones anyway.

Drinks and nuts arrived some 45 minutes after takeoff:



Shortly afterwards, it was time to choose a meal. Green menu cards on TK1980, red ones on TK066:



All these options sounded very promising again:



I ordered the chicken fillet with mushroom ravioli and got a great looking tray once again:


The meat was fine, but the ravioli were a bit dry this time. Anyway, most items tasted very good - except for the artichoke, but that's due to my personal taste. No doubt, this was another impressive meal.

After dinner, I managed to find some sleep. When I fully woke up again, we were (smoothly) cruising over the Bay of Bengal:


What I noticed was a lack of drink runs, but it wasn't a big problem for me as I could leave my aisle seat whenever I wanted to.

Here's an article about the Qantas grounding - well, we had been stranded only for a short while...



Tell me, where's the mistake?




Daylight flooding into the cabin:

Picture by Satchmo


Lavatory embellished by an artificial flower:



Breakfast time - there was no choice, but all these items looked perfectly fine:


Well, what to say? The breakfast was excellent, one the best ones I have ever had in longhaul Economy Class.

Less than an hour to go:

Picture by Satchmo


Picture by Satchmo


Finally, it was time to switch to the camera view:

Picture by Satchmo




We touched down after a flying time of 9 hours and 44 minutes and arrived at the gate 11 minutes ahead of schedule - not bad considering our delay at Istanbul. Nice colorful tail on the right - can you name the airline?

Picture by Satchmo

Even though we had arrived 7 hours later than originally planned, we were glad about being there - it could have been much worse. Now we were hoping to get our luggage...


Moments of Anger and Frustration
The moment of truth came after passing immigration. We had been quite confident that our luggage would show up on the belt...but it didn't. When it became clear that our luggage was lost, I felt annoyed and frustrated for the first time on that journey. Many new clothes, mobile phone battery charger, camera battery charger, shaver - everything was lost.  mad 
So we had to file a lost luggage report in a dedicated office. A friendly lady entered our data into her computer and we couldn't believe it when she said: "Your bags are still in London." So why was a handling company employee in Singapore able to find that out immediately, while several Turkish Airlines ground staff members in Istanbul had been totally clueless?  confused 

After filing the report, the lady asked us where the bags should be delivered to. We explained that we would leave Singapore again on the next morning and only stay one night at Kuala Lumpur. It would have been possible to send the bags to Jakarta, but we weren't convinced that it would work out in the end. And even if - we needed new clothes as soon as possible, most preferably now and not after another two days. So we decided to buy new clothes, a suitcase and other stuff in Singapore later in the evening and told the lady that our luggage should be sent to our home addresses. At that point of time I wasn't confident that I would see my suitcase again.

Meanwhile, a German in the 20s had shown up and started yelling around. He had flown Qantas from Frankfurt to Singapore and his luggage was lost, too. Allegedly, he had been told earlier that the luggage had been loaded onto his plane. He was really mad and loudly asked the same question several times: "What shall I do now?" He claimed to be an experienced traveller, but he didn't behave as such. We quickly told him about our situation and our decision and then left the office to avoid another outburst of rage...  Wink

Singapore Spotting...and Shopping
First of all, I went to an information desk and asked which nearby mall we should go to in order to buy new stuff. Satchmo had meanwhile tried to talk to a Qantas representative, but hundreds of people had had the same idea, so he didn't line up. We concluded that it wouldn't make sense to talk to Qantas now - we would claim for our expenses at a later point of time anyway.

Before leaving the airport, we had a look at the Terminal 1 observation deck. Watching some nice planes turned out to be a good therapy. This is Myanmar Airways International A321-111 F-GYAZ - leased from French carrier Air Méditerranée:

Picture by Satchmo


Our A330 was leaving again to continue its journey to Jakarta:

Picture by Satchmo

After gathering new energy, we took a taxi to Tampiness Mall and started a major shopping tour. Unfortunately, it took us several hours to find all we needed. We finally arrived at the Changi Village Hotel in the late evening - and after a few hours of sleep it was time to get ready again for our early morning flight to Kuala Lumpur. Story to be continued...



Conclusion & Outcome
We missed the desired Qantas' A380 and arrived much later than planned, but flying Turkish Airlines turned out to be very pleasant. I had wanted to try TK for a long time and now I know that all the positive reports about the airline's on-board product are justified. We enjoyed good seating comfort and decent inflight entertainment on both the A330-200 and the A340-300. The DO&CO catering was impressive in terms of quantity and quality, even though there were a few weaknesses. Flight attendants were friendly and helpful on both flights, but the ground staff members at Istanbul could have been a bit more customer-orientated. I’m still wondering if these agents told me the truth when I asked them about the status of our luggage. Nevertheless, I can only recommend Turkish Airlines.

As for the Qantas grounding: I don't want to judge whether it was justified or not and who exactly is to blame. From a passenger's point of view it's totally irrelevant who is responsible for a flight cancellation. What counts is that an airline takes care of its passengers - and that's what Qantas did not do. All passengers were left to themselves without any assistance which must have been a nightmare for inexperienced travellers and families with small children. What a shame!  thumbsdown 

Our luggage arrived at home two days ahead of us. According to the tags, the suitcases made an interesting trip. Even though we had asked to send the bags to our home addresses straight from Heathrow, the luggage was flown to Singapore via Istanbul on Turkish Airlines two days after our departure and then directly transferred to the next Singapore Airlines flight to Munich. Sounds logic, doesn't it?  Yeah sure

More than two months after returning home, Qantas finally reimbursed all our expenses caused by the grounding (new tickets, lounge access, clothes, suitcase). However, it had been quite complicated to send in all the scanned receipts due to mailbox limitations. While we were waiting for the money, each of us received an e-mail with a voucher worth €190 for future Qantas flights (valid until 12/12). And finally, Qantas paid an additional compensation of €600 per person based on EU regulations which was greatly appreciated. Actually I have already used my voucher to book a new flight from London to Singapore on Qantas' A380. Let's see whether I will get on one of these birds this time - and hopefully I will be able to meet user Initious who I had missed due to the heavily delayed arrival at Singapore. Last but not least, we also got full mileage credit for the Turkish Airlines flights which is another positive effect of the mess. So I would even say we gained more than we lost.

However, I'm sure thousands and thousands of other Qantas passengers haven't gained anything and instead suffered badly. Those may never consider choosing Qantas again. It remains to be seen how much damage has been caused by the grounding in the long run.


Best Regards,
PlaneHunter



P.S.: Just in case you missed them - my previous trip reports:
Type Downgrade, Class Upgrade: EgyptAir Business
Long-Haul Cabin On A 737: MUC-CAI On PrivatAir
1 Day, 2 Highlights: Big A.net Meeting & LAN A340
Imperfect Giant: CPT-JNB-FRA On SA A332 & LH A380
BA Vs. LCC, African Way: JNB-DUR-CPT, Comair/Mango
Africa's Best Airline? FRA-JNB On SAA A340-600
Fuel Dump & Return To CDG: Enroute To LAX On 9/11
Greek Quality: Aegean, Olympic & Istanbul Spotting
Exploring A Virgin: VS A343/A346 & Dubai Delights
Superb Stübli & Crew: LAS-LAX-ZRH-MUC, LX J Class
Grand Canyon & More: Scenic Flight On Dornier 228
San Francisco Sunshine...and A Frontier Fiasco
Fully Flat Bed to SFO: SWISS' New Business Class
Mountains, Meals & More: SunExpress Vs. Pegasus
Crossing Two Oceans: AKL-SFO-MUC, NZ 777 & LH A346
Bad Weather & Other Bad Luck: Touring New Zealand
Trans-Tasman Treat: Aerolineas Argentinas A340-200
Detours To Sydney: Wildlife, Tiger, REX & QFLink
Thai Fails To Impress: MUC-BKK-BNE On 744 & 777
Painful Delay & My 100th Airline: AF A380, VO F100
Fifth Freedom Tidbit: Kuwait Airways A300-600
Ship Vs. Plane: Porto Santo Line & Sata Air Açores
Awesome Approach, Splendid Scenery: LIS, FNC & TAP
Guernsey, Ash Cloud Alarm & Mostly Empty SQ 77Ws
Totally Thrilling: Scenic Flight On Lufthansa A380
Cirrus D38, Adria CRJ & Captain Niki Lauda On Duty
Monarch Hot Meal, E195 & More: PMI-ALC-MAN-MUC
Premium Meal & Palma Spotting: MUC-PMI, DE 757-300
The Dead Slow Transfer: PEK-MUC On Air China A332
Cancellation Brings Joy: HKG-PEK on Dragonair A330
A380 Cacophony, 777 Star Livery: DXB-SIN-HKG on SQ
The Next 5* Carrier? MUC-MCT-DXB, Oman Air A330
Turkey For 1.5 Hrs: Daytrip To AYT On Sky Airlines
CO Scores Again: ATL-IAH-EWR-FRA On ERJ, 752 & 764
Riding The Ultra Long-Haul Twin: Delta 777-200LR
Pacific Coast Jaunt: 3 Carriers, E120, E140 & Fog
The Ultimate 737: LHR-IAH-PDX On CO 777 & 739ER
Bye Bye, Hell! TRD-OSL-TXL-NUE - DY/AB/HE DH4
My Trip To Hell: NUE-CPH-OSL-TRD On Cimber & SAS
SFO-YUL-FRA: Map- & Sleepless On Air Canada's 77W
Sin City Gloss & Virgin America's Chic First Class
Seat Dilemma & Canyon Glamour: FRA To LAX, AC 763
On Par With Air France? DTW-AMS-MUC, KLM A330
Goodbye, Red Tails! DC-9-40/50 & Chicago Tour
Champagne & World Of Coke: Air France A340 To ATL
"Mission A380": Disappointing Legs On BA/BD/EI
Delights Of Doha, 773 & 77W: DOH-DXB-LHR On EK
A380 Really a Step Forward? LHR-DXB-DOH On EK
Quality & Style: HKG-LHR On Air New Zealand 744
Taiwan Trio: TransAsia, UNI Air And The Taipei 101
"The Wings Of Taiwan": EVA Air A332, 744 Combi
SHA-SZX, Shanghai 757: Delayed By The Military
PEK-SHA, China Eastern A330 & Shanghai At Night
Striking Newcomer: Berlin-Beijing On Hainan A330
Short & Splendid: MXP-MUC On Air Dolomiti's 146
3 Hours On Blue1: HEL-MXP On The MD-90
Winglets On A Classic: MUC-RIX-HEL On Air Baltic
BCN-MAD-ZRH-MUC: UX Shuttle Meets Swiss Quality
MUC-MAD-BCN: Star MD-87 & The Pain Of Vueling
Low Fares, Lovely Island: AK & Best Of Langkawi
4 Stars Or 5 Stars? FRA-KUL-FRA, Malaysia 777s
First And Last Time? JFK-FCO-MUC, Alitalia 777
JFK For 1 Day: Transatlantic Hop On CSA's A310
Sardinian Sun, Shiny New 73Gs & Cramped Mad Dog
Top And Flop: KIX-HEL-MUC, Finnair A320 & MD-11
The 524-Seat Twin-jet: HND-ITM On ANA 777-300
Kobe For 1 Hour: 767-Quickie On ANA & Skymark
Rocketing To Tokyo: FUK-HND On JAL (ex-JAS) 777
Oddities & Okinawa: JTA 734 & JAL 744D(Domestic)
MUC To Nagoya: Finnair E170 & (Old) "New" A340
Mad Dog, A320 Tech Delay & Best Of Lanzarote
Canaries Prop-Hopping: Islas Airways & Naysa
Canaries And Confusion: LH CRJ900 & Spanair A321
Hubbing For 162 Miles: HOQ-FRA-STR Ret On IQ/EW/LH
BOS-JFK-AMS-MUC: SSSS-Check And KLM 777
ATL-PIT-JFK-BOS: FL B717, JetBlue E190 And Delays
MUC-AMS-MEM-ATL On NWA A332 And 40-year-old DC-9
FRA-BKK-FRA Via CMB: SriLankan A332 & A343
BNE-SIN-DXB-MUC On Emirates B772ER & B773
2 Hours In Paradise: Hamilton Island (JQ/DJ)
BNE-SYD-BNE: Domestic Run On QF’s Oldest B747-400
Testing Qantas: SYD-MEL-SYD-BNE (B738, B763, A332)
Going Down Under: MUC-DXB-SYD On EK A332 & A345
Surprised By NIKI's Newest A320 & Screw-up By AB
Leisure Vs. Full Service: Condor & SN Brussels
"betterFly" On LH: Business Class For 99 Euro
Weekend Transatlantic Trip (2): US A321 & B762
Transatlantic For A Weekend (1): MUC-DCA On US


[Edited 2012-01-30 10:14:55]


Nothing's worse than flying the same reg twice!
User currently offlineOA260 From Ireland, joined Nov 2006, 27327 posts, RR: 60
Reply 2, posted (2 years 10 months 3 weeks 6 days 6 hours ago) and read 29663 times:

Nice report Udo . Sometimes every cloud has a silver lining. Love the Nils inspired intro pic  

Food seems good down the back in Y Class as do the seats . The colour and pattern is not that different from the old A310 interiors when I used to fly TK LHR-IST on them . I love them .

Shame about the bags but as a regular flyer yourself you know these things are to be expected sometimes. Just have to make the best of it and deal with it. I never let these things spoil my enjoyment.

Nice that you answered a question about the amenity kits. I got one of those at the door before flying TK J class but then got the upgraded Bvlgari one .

All in all you mirror my experience of TK of the years and more importantly over the last 18 months. Certainly an airline to watch in future. Shame you didnt get the TK lounge you would have loved that I assure you.

Thanks for the report.

Regards

Philip  


User currently offlineLuxair747SP From Germany, joined May 2010, 513 posts, RR: 17
Reply 3, posted (2 years 10 months 3 weeks 6 days 6 hours ago) and read 29582 times:

Hi PH,

thanks a lot for sharing this very interesting report.
First of all congrats that you find last minute such a decent flight combo.
TK service looks on both segments of your journey excellent and the DO&CO catering looks as tasty as on my recent TK flights.
Im also surprised that the IFE on this rather old system is so advanced.
Finally good that you got all the money back and even more from Qantas.
If your suitcase would be a *A miles collector, it could have status soon.

Thanks a lot for sharing this great evening read!
Cheers
Johannes


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6943 posts, RR: 77
Reply 4, posted (2 years 10 months 3 weeks 6 days 6 hours ago) and read 29529 times:

Quoting OA260 (Reply 2):
Nice report Udo .

Hi Philip, many thanks for your feedback!

Quoting OA260 (Reply 2):
Sometimes every cloud has a silver lining.

Absolutely!

Quoting OA260 (Reply 2):
Love the Nils inspired intro pic

Thanks. But I swear I created this picture before I read Nils' report!

Quoting OA260 (Reply 2):
Food seems good down the back in Y Class as do the seats .

  

Quoting OA260 (Reply 2):
. The colour and pattern is not that different from the old A310 interiors when I used to fly TK LHR-IST on them . I love them .

I really hope TK will keep that color.

Quoting OA260 (Reply 2):
Shame about the bags but as a regular flyer yourself you know these things are to be expected sometimes. Just have to make the best of it and deal with it. I never let these things spoil my enjoyment.

Yes, you're right. But it can be really frustrating. It didn't bother us any more during the rest of the journey, though.

Quoting OA260 (Reply 2):
Certainly an airline to watch in future.

No doubt about that!

Quoting OA260 (Reply 2):
Shame you didnt get the TK lounge you would have loved that I assure you.

Maybe I can try that one in the future.

Quoting Luxair747SP (Reply 3):
thanks a lot for sharing this very interesting report.
Quoting Luxair747SP (Reply 3):
Thanks a lot for sharing this great evening read!

Servus Johannes, thanks a lot for your reply!

Quoting Luxair747SP (Reply 3):
First of all congrats that you find last minute such a decent flight combo.

Thanks. But we were really lucky.

Quoting Luxair747SP (Reply 3):
TK service looks on both segments of your journey excellent and the DO&CO catering looks as tasty as on my recent TK flights.

What we got was great indeed. But Lari (Lufthansa747) who has regularly flown on that route in the last few months always refers to a lack of variety.

Quoting Luxair747SP (Reply 3):
Im also surprised that the IFE on this rather old system is so advanced.

I was surprised, too.

Quoting Luxair747SP (Reply 3):
Finally good that you got all the money back and even more from Qantas.

  

Quoting Luxair747SP (Reply 3):
If your suitcase would be a *A miles collector, it could have status soon.

Good one!   


PH

[Edited 2012-01-30 10:52:49]


Nothing's worse than flying the same reg twice!
User currently offlineeastafspot From France, joined Jan 2008, 858 posts, RR: 20
Reply 5, posted (2 years 10 months 3 weeks 6 days 6 hours ago) and read 29492 times:

hello PH,

excellent report as usual, nothing is more frustrating than this type of change. You were still pretty lucky to fly an A340 between LHR and IST.

thank you for sharing this terrible trip



Fly with Air Burundi, Air Tanzania, Air Uganda, Kenya Airways and Rwandair...Jumuiya ya Afrika mashariki
User currently offlineROGERBCN From Andorra, joined Sep 2006, 1209 posts, RR: 20
Reply 6, posted (2 years 10 months 3 weeks 6 days 6 hours ago) and read 29467 times:

Hola PlaneHunter!

Great report.

Very interesting to read how QF handled the strike and the (no-) options they assisted you with. It is always nice to learn that even one of the airlines that seem to work pretty well leaves the passengers unassisted at the airports... very sad and disappointing, if this would happen in other carriers like the last airline I have flown, IB, many people would think it is their way of handling these situations, which does not seem to be the case in the last strikes they have faced by pilots... Interesting, at least you got your money back and some extras as well.

I am always worried about luggage being lost when cancellations appear and this seemed to be the case in your flights... did you ask them how was their SQ flight?  

TK seems to be the carrier to fly these days. Those meals in Y look really nice presented and according to your report they tasted really nice as well. Excellent and for the price at the last minute I would consider it a bargain really.

Looking forward to reading the next installments.

Salut!

Roger



"At reise er at leve" H.C. Andersen (Travelling is Living)
User currently offlinegabrielchew From United Kingdom, joined Aug 2005, 3370 posts, RR: 12
Reply 7, posted (2 years 10 months 3 weeks 6 days 6 hours ago) and read 29420 times:

Nice report - shame things didn't work out - still, you got to SIN in the end

Quoting PlaneHunter (Thread starter):
The grounding came into effect while my friend Satchmo and I were heading from Munich to London Heathrow on British Airways in order to connect to Qantas flight QF032 to Singapore

What bad timing! If you had known before take off you could have made alternative arrangments in MUC, and would still have had your luggage

Quoting PlaneHunter (Thread starter):
Of course we were expecting that TK would charge an astronomical sum for such a one-way ticket, but we were positively surprised that it would cost "just" £792 (roughly €950) per person. "What aircraft types are involved?", I asked. "It's an A340 to Istanbul and an A330 to Singapore", the agent said which sounded really good to me. The agent asked if Qantas hadn't offered to rebook us and we denied, referring to the sheet of paper. He was really surprised about that: "We would never do that!"

It's pretty bad that they didn't rebook people - I guess there were too many for the staff? Nice that you managed to find a suitable solution though. Whilst at the time it would have been stressful, but it's also ver nice to think that all you had to do is choose the airline, with QF taking care of the cost!

Quoting PlaneHunter (Thread starter):
Drinks were offered for the first time almost an hour after takeoff which was too late in my opinion

Same thing in business class - they're very slow with drinks

Quoting PlaneHunter (Thread starter):
After leaving the bus, we went straight to a transfer desk in order to check the status of our luggage and to ask for better seats on the flight to Singapore. The rather indifferent mid-aged agent told us that there were no two-seaters (window and aisle) left, so we asked for two aisle seats and gladly accepted 12G and 14G (row 13 doesn't exist). We were hoping that the agent would tell us that our luggage was already on the way to Istanbul, but he simply said "It's in the system." Finally, I explained our situation and asked whether we could get lounge access during our long layover - I even offered to pay a fee. "No", the agent simply replied.

I see that ground crew haven't imporved in IST

Quoting PlaneHunter (Thread starter):
When the crew distributed headphones, the flight attendant in my aisle ran out of supply. She returned some minutes later, but left out my row - and no, it wasn't the same flight attendant who hadn't served us tea at first on the other flight. Well, I didn't speak up this time because I wasn't planning to use headphones anyway.

I'm surprised you haven't bought a pair of noise cancelling ones with all the flying you do - best travel investment I've made

Quoting PlaneHunter (Thread starter):
So we had to file a lost luggage report in a dedicated office. A friendly lady entered our data into her computer and we couldn't believe it when she said: "Your bags are still in London." So why was a handling company employee able to find that out immediately, while several Turkish Airlines ground staff members in Istanbul had been totally clueless?

So annoying to have bags go missing. I once had a bag stay in EDI for 2 days, 3 days in MXP and CDG for 5! (not moving anywhere). Best was with OS TSR-VIE-PRG. My connection in VIE was only 30 mins, and the bag missed the flight, but was put on the next plane 2 hours later.

Quoting PlaneHunter (Thread starter):
Our luggage arrived at home two days ahead of us. According to the tags, the suitcases made an interesting trip. Even though we had asked to send the bags to our home addresses straight from Heathrow, the luggage was flown to Singapore via Istanbul on Turkish Airlines two days after our departure and then directly transferred to the next Singapore Airlines flight to Munich. Sounds logic, doesn't it?

When bags go missing, logic gets lost very quickly. A few years ago a friend had her bags lost going to HKG when BA went on strike. She was travelling onto HAN then down Vietnam at the time. The bag went LHR-HKG-BKK-HAN-BKK-DAD-BKK-SGN where it finally arrived at the same time as her! Apparently it couldn't fly unaccompanied on Vietnam domestic



http://my.flightmemory.com/shefgab Upcoming flights:LCY-ARN-AMS-LGW,STN-OTP-AMS-YUL,YQB-JFK-LAX-DUS-STN,LGW-DXB-BKK-HKG-
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6943 posts, RR: 77
Reply 8, posted (2 years 10 months 3 weeks 6 days 6 hours ago) and read 29349 times:

Quoting eastafspot (Reply 5):

excellent report as usual,
Quoting eastafspot (Reply 5):
thank you for sharing this terrible trip

Hi eastafspot, thanks for your reply!

Quoting eastafspot (Reply 5):
You were still pretty lucky to fly an A340 between LHR and IST.

Yes, much better than narrowbodies which are also used on the route. But a brand new A330-300 or a 77W would have been even better.  

Quoting ROGERBCN (Reply 6):
Great report.

Hola Roger, thank you for commenting!

Quoting ROGERBCN (Reply 6):
Very interesting to read how QF handled the strike and the (no-) options they assisted you with. It is always nice to learn that even one of the airlines that seem to work pretty well leaves the passengers unassisted at the airports...

Yes, who would have imagined something like that?

Quoting ROGERBCN (Reply 6):
Interesting, at least you got your money back and some extras as well.

  

Quoting ROGERBCN (Reply 6):
I am always worried about luggage being lost when cancellations appear and this seemed to be the case in your flights... did you ask them how was their SQ flight?

I didn't. But I'm sure it was a pleasant flight.  

Quoting ROGERBCN (Reply 6):
TK seems to be the carrier to fly these days. Those meals in Y look really nice presented and according to your report they tasted really nice as well. Excellent and for the price at the last minute I would consider it a bargain really.

Yes, I was really satisfied with that TK option.

Quoting gabrielchew (Reply 7):
Nice report - shame things didn't work out - still, you got to SIN in the end

Thanks, Gabriel! We could continue our trip from SIN as planned and that's what was most important.

Quoting gabrielchew (Reply 7):
What bad timing! If you had known before take off you could have made alternative arrangments in MUC, and would still have had your luggage

Exactly our thoughts during the mess at LHR!

Quoting gabrielchew (Reply 7):
It's pretty bad that they didn't rebook people - I guess there were too many for the staff?

Well, I guess they would have been able to do so, probably with assistance. If I remember correctly, the other QF flights were scheduled to depart in the evening.

Quoting gabrielchew (Reply 7):
Whilst at the time it would have been stressful, but it's also ver nice to think that all you had to do is choose the airline, with QF taking care of the cost!

  

Quoting gabrielchew (Reply 7):
Same thing in business class - they're very slow with drinks

Interesting to know!

Quoting gabrielchew (Reply 7):
I see that ground crew haven't imporved in IST

Yes, I remember your report.

Quoting gabrielchew (Reply 7):

I'm surprised you haven't bought a pair of noise cancelling ones with all the flying you do - best travel investment I've made

Usually I don't watch movies, not even on long flights. And I don't mind so much about background noise.

Quoting gabrielchew (Reply 7):
So annoying to have bags go missing.

  

Quoting gabrielchew (Reply 7):
A few years ago a friend had her bags lost going to HKG when BA went on strike. She was travelling onto HAN then down Vietnam at the time. The bag went LHR-HKG-BKK-HAN-BKK-DAD-BKK-SGN where it finally arrived at the same time as her!

Nice!


PH



Nothing's worse than flying the same reg twice!
User currently offlineBA677 From UK - England, joined Jan 2012, 86 posts, RR: 0
Reply 9, posted (2 years 10 months 3 weeks 6 days 5 hours ago) and read 29158 times:

Hi PH

I new to the site and its very interesting to read all the reports  

Good to read that you made good of a bad situation, and hope you had a good trip in the end. I always try and travel with hand baggage when I can.

Quoting PlaneHunter (Thread starter):
. Nice colorful tail on the right - can you name the airline?


I believe it is Kingfisher


User currently offlinedeltamartin From Sweden, joined Dec 2010, 1061 posts, RR: 7
Reply 10, posted (2 years 10 months 3 weeks 6 days 5 hours ago) and read 29100 times:

Hi PH!

As usual a great tripreport!
This tripreport was very exiting to read, with the grounding, the last minute ticket purchase and the lost luggage, you made it a nice read.
TK looks great, I don't really recall hearing anything really bad about them. I would really love to try them some day.

Quoting PlaneHunter (Thread starter):
One more cabin shot - I really like this color tone:

It does indeed look really nice. It's like a lighter version of the old AY fabric.

Quoting PlaneHunter (Thread starter):
Nice amenity kits were offered on this flight...
...what else do you need?

Looks great for an Economy Class amenity kit.

Quoting PlaneHunter (Thread starter):
Finally, it was time to switch to the camera view:

Ahh, the famous ships around SIN!

Martin


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6943 posts, RR: 77
Reply 11, posted (2 years 10 months 3 weeks 6 days 5 hours ago) and read 29039 times:

Quoting BA677 (Reply 9):
I new to the site and its very interesting to read all the reports

Hi BA677, welcome to A.net and thanks for your feedback!

Quoting BA677 (Reply 9):
Good to read that you made good of a bad situation, and hope you had a good trip in the end.

Yes, we had a nice trip. I'll soon post the second part.

Quoting BA677 (Reply 9):
I always try and travel with hand baggage when I can.

That's what I try, too - but it's not always possible.

Quoting BA677 (Reply 9):
I believe it is Kingfisher

Exactly! You won the trophy!  

Quoting deltamartin (Reply 10):
As usual a great tripreport!
Quoting deltamartin (Reply 10):

As usual a great tripreport!
This tripreport was very exiting to read, with the grounding, the last minute ticket purchase and the lost luggage, you made it a nice read.

Hi Martin, many thanks for your comments! I'm glad you enjoyed reading.

Quoting deltamartin (Reply 10):
TK looks great, I don't really recall hearing anything really bad about them. I would really love to try them some day.

The onboard product is great, but there's room for improvement on the ground.

Quoting deltamartin (Reply 10):
Looks great for an Economy Class amenity kit.

  

Quoting deltamartin (Reply 10):
Ahh, the famous ships around SIN!

Yes, always nice to see.


PH



Nothing's worse than flying the same reg twice!
User currently offlinedebonair From Germany, joined Jan 2004, 2470 posts, RR: 4
Reply 12, posted (2 years 10 months 3 weeks 6 days 5 hours ago) and read 29013 times:

Nice TR, looking for the next parts...

Quoting PlaneHunter (Thread starter):
So why was a handling company employee in Singapore able to find that out immediately, while several Turkish Airlines ground staff members in Istanbul had been totally clueless?
Quoting PlaneHunter (Thread starter):
I’m still wondering if these agents told me the truth when I asked them about the status of our luggage.



Sorry for the luggage, but you have made a BIG mistake. On the other hand, the Turkish Airlines ground crew in LHR should have told you the right procedure...

In most check-in systems, the ground crew can't access the status of the luggage. They will only see if the bag is loaded into the system, which was. So no fault to the ground crew.

The right way to handle the situation, giving the amount of transfer time in IST, would have been to clear customs in IST and to contact their "Lost-and Found" department in the arrival hall. These agents can access the baggage tracing system and further more, can send an urgent request message to rush the luggage on the next available flight (as there was such one) to IST to rejoin you on the SIN sector.


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6943 posts, RR: 77
Reply 13, posted (2 years 10 months 3 weeks 6 days 4 hours ago) and read 28999 times:

Quoting debonair (Reply 12):
Nice TR, looking for the next parts...

Thanks!

Quoting debonair (Reply 12):
On the other hand, the Turkish Airlines ground crew in LHR should have told you the right procedure...

Ah, there's the mistake.

Quoting debonair (Reply 12):
In most check-in systems, the ground crew can't access the status of the luggage. They will only see if the bag is loaded into the system, which was. So no fault to the ground crew.

Good to know, thanks!

Quoting debonair (Reply 12):
The right way to handle the situation, giving the amount of transfer time in IST, would have been to clear customs in IST and to contact their "Lost-and Found" department in the arrival hall. These agents can access the baggage tracing system and further more, can send an urgent request message to rush the luggage on the next available flight (as there was such one) to IST to rejoin you on the SIN sector.

Very interesting, nobody has told us to do that, unfortunately.


PH



Nothing's worse than flying the same reg twice!
User currently offlinelychemsa From United States of America, joined Oct 2009, 1268 posts, RR: 3
Reply 14, posted (2 years 10 months 3 weeks 6 days 4 hours ago) and read 28936 times:

Lucky you got your bags. AIR CANADA lost mine and never found it ever again. It was a nightmare and they ripped me off in regards to compensation. I sued and got another $500; total of $1,600 the maximum.

If you pay with a credit card you are automatically insured and home insurance covers some losses too.


User currently offlinemickey90 From Sweden, joined Nov 2011, 65 posts, RR: 0
Reply 15, posted (2 years 10 months 3 weeks 6 days 4 hours ago) and read 28919 times:

Quoting PlaneHunter (Reply 1):
Tell me, where's the mistake?

Can it be that the cargo volume is 136m3 and not 105.95m3?  



It's better to be in the air wishing you were on the ground than being on the ground wishing you were in the air
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6943 posts, RR: 77
Reply 16, posted (2 years 10 months 3 weeks 6 days 4 hours ago) and read 28895 times:

Quoting lychemsa (Reply 14):
Lucky you got your bags.

Yes, I was happy about that.

Quoting lychemsa (Reply 14):
AIR CANADA lost mine and never found it ever again. It was a nightmare and they ripped me off in regards to compensation. I sued and got another $500; total of $1,600 the maximum.

That sounds bad!

Quoting mickey90 (Reply 15):
Can it be that the cargo volume is 136m3 and not 105.95m3?

Not bad, I just checked that and it seems you are right! But I meant something else.


PH



Nothing's worse than flying the same reg twice!
User currently offlineakhmad From Netherlands, joined Sep 2005, 2500 posts, RR: 53
Reply 17, posted (2 years 10 months 3 weeks 6 days 4 hours ago) and read 28895 times:

My friend PH,

Finally! Finally, the day has come! I have been waiting so long and it is definitely worth the wait.

PH, I was absorbed in your story and I felt like traveling along with you and experiencing the frustration of losing my luggage. I really admire your continuous calmness in the whole situation. Believe me or not, I got myself worked up while reading towards the bl***y CEO of Qantas who simply and rigorously abandoned people who brought business to QF and herewith successfully ruined the airlines’ reputation built after a decade just in one day! The remark of TK’s dispatcher just confirmed that. I just hope he would be financially fully responsible for the loss Qantas suffered after his short-sighted decision.

Anyway, let’s turn to your flight experience.  


Quoting PlaneHunter (Thread starter):
I found an interesting combo on two new carriers and added three more flights:
Jakarta-Semarang
Semarang-Surabaya
Surabaya-Jakarta

        


Quoting PlaneHunter (Thread starter):
At that point of time I couldn't imagine that I would end up on 14 flights, 7 new airlines and 5 widebodies.

Blessing in disguise.

Quoting PlaneHunter (Thread starter):
Of course we were expecting that TK would charge an astronomical sum for such a one-way ticket, but we were positively surprised that it would cost "just" £792 (roughly €950) per person.

I wonder how much the QF passengers boarding SQ would have to pay at the end.

Quoting PlaneHunter (Thread starter):
I guess the Turkish Airlines agents were happy about selling these full fare tickets at the last minute.   

Do you think that their bonuses could be determined by the ticket fares?

Quoting PlaneHunter (Thread starter):
The friendly agents quickly issued our boarding passes and I was surprised that we still got a two-seater (window and aisle) on the A340 to Istanbul.

Probably a courtesy of the dispatcher.

Quoting PlaneHunter (Thread starter):
but numerous Economy Class passengers were either trying to get on board immediately or blocking the way.

Interesting scene as always.

Quoting PlaneHunter (Thread starter):
The flights attendants passed through the aisles with trolleys and offered English and Turkish newspapers

Newspaper offering on trolleys in Economy. How nice!

Quoting PlaneHunter (Thread starter):
the carrier has introduced an advanced 727 model - amazing, isn't it?   

Oh yeah, bring back the good ol’ trijet!

Quoting PlaneHunter (Thread starter):
Star Trek technology?   

What about timeless experience?

Quoting PlaneHunter (Thread starter):
Ah, there are the two grounded Qantas giants:

Very nice shot. I especially like the irony!

Quoting PlaneHunter (Thread starter):
Unlike most other carriers, Turkish Airlines distributes menu cards on intra-European flights:

  


Quoting PlaneHunter (Thread starter):
Satchmo ordered the kebab

It would have been my choice too. Hey, did Satchmo order sour-cherry as well?

Quoting PlaneHunter (Thread starter):
We had to pay about €20 per person, but it was worth it.

€ 20 for unlimited stay? That’s definitely a good deal.

Quoting PlaneHunter (Thread starter):
"It's in the system", he simply replied to my question.

It’s NOT in the system.   


Quoting PlaneHunter (Reply 1):
Many people neither listened to the announcements nor had a look at this screen:

Or none of them spoke English or Turkish.

Quoting PlaneHunter (Reply 1):
No doubt, this was another impressive meal.

I can only agree.

Quoting PlaneHunter (Reply 1):
Tell me, where's the mistake?

105.95 m3?

Quoting PlaneHunter (Reply 1):
Nice colorful tail on the right - can you name the airline?

Kingfisher.

Quoting PlaneHunter (Reply 1):
What shall I do now?" He claimed to be an experienced traveller, but he didn't behave as such.

Claiming being an experienced traveler in front of PH? Well, dream on, little boy!   


PH, your report is just what I needed for a Monday evening. The sunny weather on your crisp pictures, the view before takeoff, the indulgence of on board meal, the calmness of airline interior, a great story, what else could I ask for? Oh yes, a particular part of your journey, but I will be waiting here.   

Best wishes,
Suryo



Friends forever
User currently offlineba319-131 From United Kingdom, joined Jan 2001, 8594 posts, RR: 54
Reply 18, posted (2 years 10 months 3 weeks 6 days 4 hours ago) and read 28732 times:
Support Airliners.net - become a First Class Member!

Hi PH,

Great report and pictures, thanks for sharing.

Quoting PlaneHunter (Thread starter):
At a later date, we also decided to include Jakarta where we had never been before

- I'm hoping to get there later in the year for a day or two of spotting, very interested in reading your details on that when posted.

Quoting PlaneHunter (Thread starter):
what caught our special attention was the remark that we could book a new flight and would get reimbursed afterwards - everything else on the sheet was totally useless.

- Whilst the QF customer service was totally lacking, the fact they would pony up for any additional fees was a brilliant move on their part.

Quoting PlaneHunter (Thread starter):
Of course we were expecting that TK would charge an astronomical sum for such a one-way ticket, but we were positively surprised that it would cost "just" £792 (roughly €950) per person

- That seems like a pretty decent fare for a walk-up ticket.

Quoting PlaneHunter (Thread starter):
I ordered the chicken medallions and got a great looking tray - the box on the right contained butter, cream cheese and crackers:
Quoting PlaneHunter (Thread starter):
Satchmo ordered the kebab and had no reason to complain:

- Great looking meals!

Quoting PlaneHunter (Reply 1):
One of several "courses":

- Gotta make up that entrance charge  
Quoting PlaneHunter (Thread starter):
TK066 and Boeing 737? No way...and that livery isn't the right one either:

- No but I like the livery.

Quoting PlaneHunter (Reply 1):
The plane was equipped with mood lighting - but that was only used during taxi, takeoff and climbout:

- Odd it was only used for that short period of time.

Quoting PlaneHunter (Thread starter):
Nice amenity kits were offered on this flight

- Wow, great looking and good contents for a Y kit.

Quoting PlaneHunter (Thread starter):
I ordered the chicken fillet with mushroom ravioli and got a great looking tray once again:

- Again another good looking meal, presentation seems consistently good.

Quoting PlaneHunter (Thread starter):
mobile phone battery charger, camera battery charger, shaver - everything was lost

- Bummer, important stuff too!

Looking forward to the next installment.

Cheers

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlinemickey90 From Sweden, joined Nov 2011, 65 posts, RR: 0
Reply 19, posted (2 years 10 months 3 weeks 6 days 4 hours ago) and read 28705 times:

Quoting PlaneHunter (Reply 16):
Quoting mickey90 (Reply 15):
Can it be that the cargo volume is 136m3 and not 105.95m3?

Not bad, I just checked that and it seems you are right! But I meant something else.

Then it has to be the livery.



It's better to be in the air wishing you were on the ground than being on the ground wishing you were in the air
User currently offlinejetblue777 From United States of America, joined Jul 2009, 1468 posts, RR: 1
Reply 20, posted (2 years 10 months 3 weeks 6 days 3 hours ago) and read 28681 times:

Hey PH,

What an interesting trip report! It was a great read and I'm sorry for your experience with QF, like you said, I can't imagine those passengers with small children during that mess! Shame. It's a good thing that you got reimbursed though and I hope your 2nd try to catch the QF A380 would turn out successful this time  

It's great to hear that TK offered a great product and service. Gotta love those front view cameras! The meals look impressive, although it's a shame how the TK agents @ IST treated you.

Quoting PlaneHunter (Thread starter):
Our luggage arrived at home two days ahead of us. According to the tags, the suitcases made an interesting trip. Even though we had asked to send the bags to our home addresses straight from Heathrow, the luggage was flown to Singapore via Istanbul on Turkish Airlines two days after our departure and then directly transferred to the next Singapore Airlines flight to Munich. Sounds logic, doesn't it?  

      That's hilarious, wow. It sounds like your luggage refused to be left out and went to Singapore! 

Regards,

Jezrel



It's a cultural thing.
User currently offlinevolvair From Germany, joined Oct 2011, 167 posts, RR: 0
Reply 21, posted (2 years 10 months 3 weeks 6 days 3 hours ago) and read 28658 times:

Servus PH,

a very entertaining trip report -- great story, great pics -- but nothing else was to be expected after you first told us about you taking this trip. I believe those flights alone will stay in your memory forever as this was a very peculiar (even unparalleled?) situation in the aviation business, and are it not those special things we look for when travelling?

Qantas ground handling at LHR really looks appalling in this situation. It seems they were kind of left alone by headquarters in Australia, but leaving many (unseasoned) travellers alone with making new travel arrangements leaves a lot to be desired.

Nevertheless, it is great you were able to try TK and also fly another widebody on a intra-European flight. I tried Turkish once about two years ago on DUS-IST and IST-MUC and was very pleasantly surprised. It is good to see they keep it up. Meals and the amenity kit on IST-SIN look great - both remind me of my recent flights on TAM. Also both airlines offer substantial hot meals on their medium-length flights. I guess from your pictures that pillows and blankets were not provided on LHR-IST? Also, it seems that the ground product of TK is not too bad when you disregard the missing details of your luggage.

Quoting PlaneHunter (Thread starter):
Of course I watched the airshow channel most of the time. We were cruising not very far from my hometown when I took this picture:

If I would have been at my hometown I could have well spotted your plane  


Thank you very much for sharing your story, I greatly appreciate the effort you have put into documenting this flight -- especially under the cancellation/rebooking circumstances!


User currently offlineSInGAPORE_AIR From United Kingdom, joined Nov 2000, 13745 posts, RR: 19
Reply 22, posted (2 years 10 months 3 weeks 6 days 3 hours ago) and read 28645 times:

Very interesting trip report PlaneHunter

Quoting PlaneHunter (Thread starter):
From a passenger's point of view it's totally irrelevant who is responsible for a flight cancellation. What counts is that an airline takes care of its passengers - and that's what Qantas did not do. All passengers were left to themselves without any assistance which must have been a nightmare for inexperienced travellers and families with small children. What a shame! thumbsdown

Indeed. The contempt shown by Qantas to its passengers and their travel plans is abhorrent. Even worse was that it seems that you were left stranded with no semblance of customer representation or service to help you in a situation that could have been avoided. Just vile.



Anyone can fly, only the best Soar.
User currently offlineAlwaysOnAPlane From United Kingdom, joined Sep 2010, 305 posts, RR: 2
Reply 23, posted (2 years 10 months 3 weeks 6 days 3 hours ago) and read 28548 times:

Hi PH.

Well Well Well. That turned out to be a bit different for you guys. Well handled and good to keep calm as possible.

Pretty cool to see yet more positive words said about TK and rightly so. Good choice. My personal experience is limited to a MAN-IST-MAN but enjoyable never the less.

I agree with your feedback on the food judging from your pictures. Both sectors looked to offer up really tasty options and so well presented. Real Silverware or that metal look plastic? (Dare I say Faux).

It's nice you show us pictures from both your hand and also from Satchmo.

I'm glad to hear you made it to SIN in the end and have now been fully reimbursed, even a few little extras like the miles on TK. Well, you deserve it for your Inconvenience. Oh, and the €600.

I'm looking forward to the rest of your story mate.
Cheers, Lee.


User currently offlineroberts87 From Netherlands, joined Dec 2011, 1033 posts, RR: 0
Reply 24, posted (2 years 10 months 3 weeks 6 days 3 hours ago) and read 28419 times:

A very interesting read!

Qantas really handled that situation very badly. Like you said, strikes or other extrordinary circumstances can happend to all airlines, but it's the way an airline deals with them that makes the difference. Good that you guys were able to get onto a TK flight quickly, and knew how to deal with these things. But you are experienced travellers. I wonder how Average Joe would have handled the situation and how they would have dealt with all the extra expenses.

The TK experience does look good, on the other hand. Reading these good stories about them A.net recently is definately an incentive to try them once.

Quoting PlaneHunter (Thread starter):
Of course we were expecting that TK would charge an astronomical sum for such a one-way ticket, but we were positively surprised that it would cost "just" £792 (roughly €950) per person

I was surprised by that who 'cheap' that fare, especially for a one way trip. Some random searches in Amadues that there indeed a few carriers now offering 'affordable' oneway fares.


25 Post contains images PlaneHunter : Hi Suryo, my friend, many thanks for your kind words! I'm glad you enjoyed reading! Well, we had to act in order to save the trip - I guess that help
26 lukeyboy95 : Great to see another of your reports up Udo. That was a great read indeed. A cancellation like that is not cool when you have a tight time and plans t
27 fiscal : It was certainly a drastic move, but as time has shown, it was the correct and only way to get the issue sorted. His actions allow you to keep flying
28 Post contains images LH4116 : Fantastic report, PH. Really an enjoyable read! Now that's just shameless of QF. Considering their very close bonds with BA and OW partners, why could
29 mxp : Hey PH Thanx for another wonderful trip report Definitely TK look like very good. And u fly tthe 330-340 that are my preferred airplanes lucky you I h
30 Quokkas : Hi Planehunter, What a frightful start to a journey. But luckily you are a seasoned traveller and could quickly start making alternate arrangements. T
31 767747 : Wow, PlaneHunter quite a report! Sounds like you had quite the journey getting down to Singapore! This is really bad - and would cause my stress level
32 abrelosojos : Wow. Pretty impressive report and quite the story on your ordeal. I do think you handled it pretty well and cannot believe QF just "outsourced" its re
33 Post contains images PlaneHunter : Hi Luke, thanks for your comments! Well, we also felt a little bit nervous about that promise, to be honest. If I remember correctly, access was limi
34 Post contains images sultanils : Hello PH, Excellent and intriguing at the same time. Ever since the news of the Qantas grounding was spread, we were all curious what the outcome of y
35 Post contains images PlaneHunter : Many thanks for your nice comments, Nils! I'm glad you liked it. No doubt about that. Four more reports planned! That's what I thought, too. Yes, pro
36 fiscal : Usually quite high, as they are very popular and get good reviews for their crew, and always competitive with other non stop to/from Europe carriers.
37 PlaneHunter : Yes, they must have had good loads even before the QF grounding - and I guess they finally operated without any empty seats for a few days. PH[Edited
38 Post contains images emrecan : Great report PH.. I am very glad you enjoyed your TK flights
39 PlaneHunter : Many thanks, emrecan! I'll definitely fly TK again! PH
40 Post contains images gpbcroppers63 : Hi Udo, Thanks for the great TR. TK certainly look impressive even in economy. I can't believe that Qantas just left you high and dry in Heathrow. It'
41 toby25 : Hello Planehunter Very nice TR. Oops about QF, what a horrible start to your holidays! You made a good choice flying with TK. I flew with them from MA
42 Post contains images PlaneHunter : Hi Gareth, thanks a lot for your feedback! That was shocking indeed. Very good point. People could also be stopped by credit card limits. Yes, I was
43 LH4532 : Hello PlaneHunter , It has been very interesting for me to read this Trip Report . You have had quite a bad start to your trip . I personally think th
44 Post contains images nipoel123 : Yes! The new PlaneHunter. Your reports read like a good book: great content and not long enough I'm glad to see you got yourself on some good 'replace
45 Post contains images akhmad : This is a good one. Oh yeah! Give me MD-80's for Semarang! Sour-cherry juice. Typical Turkish.
46 Post contains images ronerone : PH, Excellent report, and one hell of a story! I have never experienced the feeling of a walk-up ticket purchase, with a choice too! How amazing! Too
47 Post contains images The777Man : Hi PlaneHunter! Thanks for an excellent report with excellent pictures ! Very bad handling of Qantas and I'm sure this will leave a lasting impression
48 Post contains images PlaneHunter : Servus Daniel, thanks a lot for your feedback! There's no excuse for not offering any assistance! Yes, I remember that! I replied when we were alread
49 Post contains images aflyingkiwi : Hi PH, Excellent report & great pictures. It sounds like you had quite an ordeal with Qantas but at least you arrived in time for your connecting
50 Post contains images PlaneHunter : Hi aflyingkiwi, many thanks for your comments! The product is indeed impressive. I think there's a good chance that TK starts flying to Australia in
51 MSS658 : Hi Planehunter Another great report you have got there! It was a very impressive read! Bad to hear what happenned with QF. However, as pointed out. Wh
52 Post contains images initious : Hi PH, I figured out I'd skip directly to this report before commenting on the others, since it's sort of related to me. Looks very impressive, as alw
53 Post contains images infodesk : Hi PH, Gosh, what a story. Yet even when things go wrong, it doesn't put you off going back for more! It's appalling the way you received no help from
54 Post contains images PlaneHunter : Thanks for commenting, Marc! Yes, there's no excuse for that. I will give them a second chance. It seems TK plans to keep them for a while. Hi Daniel
55 Post contains images tcm : Thanks for sharing your experience with us PlaneHunter I must admit that I found it rather ironic for TK helping out during an irrop. It usually happe
56 PlaneHunter : Hi tcm, thanks a lot for your comments! Really? I'm sure we can expect futher improvements. Hopefully that will change! Yes, hopefully! PH
57 LXM83 : Hello PlaneHunter Many thanks for your report, enjoyed reading it! Wow, that's impressive! And the final result sounds even better! Well, that sound's
58 FLIEGER67 : Hey, PH, finally time now also for me to follow you´re story. Good pictures, well done also when the whole QF thing is not the really amusing part. B
59 reifel : Excellent report, thanks for sharing. What an experience. But TK seems great. Too bad for the bags, but it doesn't surprise me. These thinks rarely wo
60 Post contains images signol : Hi PlaneHunter, thanks for the great report, like others here I've been waiting for it eagerly! Firstly, what bad news, and not the ideal way to find
61 Post contains images PlaneHunter : Hi LXM83, thanks for your feedback! DO&CO never fails to impress, it seems! Servus Markus, thank you for commenting! No doubt about that. Tastes
62 Post contains images FlyingFinn76 : Hi PH, An amazing story - you certainly picked the wrong day for your QF A380 experience! Very bad from Qantas to leave you on your own like that, but
63 Post contains images 717Flyer : Hi PH, One can not say that I read this trip report - it was more like I gulped it down because I was so curious to know about how Qantas sorted out t
64 EL-AL : Wow, what a story! Can't imagine your feeling. I loose my breath when I see a "delay" next to my flight, If this would have happened to me I would get
65 Post contains images CaptainRed : Hi PH, I was really looking forward to read about that story and now I have almost missed it And what an interesting first part it was. Looks like you
66 flightsimboy : Hi PH, What an unexpected trip on TK!! I know you put a lot planning and effort in your attempt to catch flights on new airlines, aircraft types, so w
67 BNE : Thanks for the trip report seems like things worked out ok in the end, but I guess we can all do without the stress of a cancelled flight especially a
68 airbuseric : Hi PH, better late then never, finally I got the time to read this wonderful report. Despite the circumstances during this trip, you kept busy with pi
69 Zkpilot : Firstly great TR PH. Its a shame you had a bad experience on Qantas. No staff at Qantas (union or not) wanted this and it was purely the actions of th
70 mikedlayer : Great report, thank you. Its a shame about your luggage. It baffles me that a handling agent on the other side of the world could find out where your
71 palmjet : Hi PH Sorry it's taken me so long to getting around to post a comment. I really enjoyed your report when it was first published and was eagerly awaiti
72 Post contains links and images PlaneHunter : Hi P., thanks a lot for your elaborate feedback! That's really appreciated. Yes, I have to agree. The next part will be ready in a few days. Oh yes,
73 717Flyer : Hi again PH, Yes, I actually took some photos of the meals and comparing my pictures to those in your report I am pretty sure we got the very same mea
74 fiscal : My dear Zkpilot, no I am not his boyfriend or his cheerleader, but over here in the west the polls did show 75% support FOR AJ's stance. In other for
75 PlaneHunter : Hi again! Sounds really interesting! Thanks! PH
76 parton87 : Hello PH!! Sorry for the very late reply. I must have missed your report when you posted it! Sorry for that! Having said that, thanks for the great st
77 Post contains links and images PlaneHunter : Parts II, III & IV can be found here: Widebody Hopping & KUL Spotting: SIA A330, KLM 77W (by PlaneHunter Feb 21 2012 in Trip Reports) Blast Fr
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