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US/LX F/J MIA-PHL-YUL-ZRH-DUB  
User currently offlinegpbcroppers63 From Ireland, joined Jan 2008, 520 posts, RR: 0
Posted (2 years 8 months 4 days 11 hours ago) and read 11843 times:

US/LX F/J MIA-PHL-YUL-ZRH-DUB

Hi all and welcome to my trip report about my journey from Miami to Dublin (the interesting way  ). I had flown to Miami with Philip (OA260) on Lufthansa from Dublin via Frankfurt. His report ( LH--DUB-MIA Business Class On The A380+Tech Issues (by OA260 Jan 19 2012 in Trip Reports) ) does the journey far more justice than I could ever do so I won’t write about that one. I apologise for the quality of some of the pictures. My camera doesn’t like the dark and I didn’t want to arouse suspicion by using the flash.

Background:

Philip had asked me to join him on the A380 to Miami and on his cruise ( American Airlines B757 J Class MIA 2 The Caribbean (by OA260 Jan 26 2012 in Trip Reports) ) if I could get the time off work. Unfortunately, my holidays didn’t work out and so I had to do a short turnaround in MIA. The route I’d booked on the return sort of made up for not going on the cruise but I am still gutted and very jealous of Philip’s trip. Lol!

This trip starts in the Miami International Airport Hotel that Philip showed you pictures of in his AA trip report. As I had been feeling rather unwell on the Lufthansa flight and I was pretty tired after a long day travelling, I was in bed by around 8pm Miami time. I had to be up at 3am as well so an early night was definitely in order. This helped avoid jet lag on this trip as I never had time to get into the US time zone.

Before I went to bed, I went to the LX ticket desk to check on my seat assignments for the following day. I asked for a printout of my itinerary and received a very nice printout in a ticket wallet.


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After a great night’s sleep and a lovely shower, I checked out of the hotel and made my way to Terminal J where US Airways depart.


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I went up to a check-in desk to get my bag short-checked to Montreal as I wanted to take my liquids out to use in the shower in Zurich and I wanted to lock my bag for the journey once I was outside the US. The first guy told me it couldn’t be done but then a supervisor came over and managed to do it. He also printed my boarding cards as I don’t like the crappy paper from the kiosks and wanted proper card stock. It turned out that the kiosk wouldn’t print my boarding cards anyway as there were four flights in the reservation. He wasn’t able to print my LX BPs so I would have to pick them up in YUL. So much for Star Alliance integration!

I went through security without any issues and made my way to the gate as US doesn’t have a lounge in Miami (not acceptable in my view!).


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My aircraft to PHL


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US 1262
MIA-PHL
Boeing 737-400 (registration unknown)
STD: 06:00 On time
STA: 08:48 On time
Seat 2A

There’s not much to say about this flight really. It was on time and the crew were pleasant enough. The seat was comfortable and I couldn’t really ask for more on a 2 ½ hour flight. I would have appreciated something to eat but I know that US carriers don’t do this. The only complaint I had was that all of the drinks were served in plastic cups. I do think this is very poor for a premium cabin and I seem to remember them using glasses and mugs when I flew with US in F in 2010. Has this changed since then? Anyway, as little happened, I’ll let the pictures do the talking.


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Legroom:



Cabin Views:


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Ground and inflight pics:


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After I landed in PHL, I had just under 2 ½ hours until my connecting flight so I made my way to the US club which was nice enough. The coffee was reasonable and I had pot of instant oatmeal which was edible.


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After a while, I headed to Gate B6 to board my flight to YUL.


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Views of the ramp from Gate B6 including the E175 I was about to board (still in old US colours):


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I got chatting to the gate agent after asking her whether she could print my LX boarding passes (she couldn’t). She was really nice and we had a lovely chat while I waited to board. She started tapping away at her computer and said “Oh you’re already in First, I was going to upgrade you as it’s so empty”. I thought that was a lovely gesture and I really appreciated it.

[Edited 2012-01-30 12:20:45]


According to one of my colleagues, my problem is that I'm addicted to travel!
32 replies: All unread, showing first 25:
 
User currently offlinegpbcroppers63 From Ireland, joined Jan 2008, 520 posts, RR: 0
Reply 1, posted (2 years 8 months 4 days 11 hours ago) and read 11969 times:

US 3424
PHL-YUL
Embraer E-175 (Registration: N801MA)
STD: 11:14 On time
STA: 12:46 On time
Seat 2A

I was the first to board and was welcomed very warmly by the 2 FAs. It turned out that I had the First Class cabin to myself this morning which was very pleasant. The flight wasn’t very full at all but that made for a more relaxed atmosphere. After take-off, the crew came around with the usual drinks (plastic cups again!) and snacks. Again, this was a very relaxing, run-of-the-mill flight so I’ll just let the pictures do the talking.



Cabin Views:


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Decent legroom again:



Ground and inflight pics:


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Crappy plastic cups again!:



Approaching YUL:


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On the ground in YUL:


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We landed on time in Montreal and I headed to immigration and baggage reclaim. I really liked YUL. It felt much more like a European airport than a North American one, reflecting the character of the city.


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After getting my passport stamped and picking up my bag, I headed up to Departures to find the LX check-in desks. They weren’t open at the time and would only open around 3 hours prior to departure. I did try the LH and AC SSKs to see whether I could print my boarding cards there but neither would let me (great Star Alliance integration again!).

Once check-in was set-up, I went to the F desk where I was served by a lovely (and very hot) young girl. We got chatting about Ireland and she said she’d love to visit once she finishes university. I later regretted not giving her my e-mail address and offering to show her around if she ever made it over  .


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Once I was checked in, I went through security and on to the Air Canada Maple Leaf Lounge. I didn’t get many pictures as I was beginning to get tired and still wasn’t feeling 100% at this point. Apologies for that. Here’s a couple that I did manage to snap:


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Great views from the lounge:


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After a few drinks and some snacks, I headed to Gate B61 and my excitement levels started to rise as I caught a first glance at my aircraft for the night.


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Boarding was slightly delayed but soon enough, my lovely friend from check-in invited me onto the aircraft. By this time, I was really excited and my tiredness and bad stomach were disappearing rapidly!



According to one of my colleagues, my problem is that I'm addicted to travel!
User currently offlinegpbcroppers63 From Ireland, joined Jan 2008, 520 posts, RR: 0
Reply 2, posted (2 years 8 months 4 days 11 hours ago) and read 11956 times:

LX 087
YUL-ZRH
Airbus A330-300 (HB-JHD I think)
STD: 17:00 Departed about half an hour late
STA: 06:25 On time
Seat 1K



I boarded the aircraft and was greeted by Michel, the fantastic Maitre de Cabine. He pointed me towards my seat at the very front of the aircraft. The seats looked amazing and very welcoming. Shortly, the male FA serving the F cabin, Philippe, came by with my amenity kit and slippers. He also asked me what I wanted to drink before we took off. I decided on a glass of champagne to start with as I didn’t want to upset my stomach too much.   Champagne was served along with nuts and a little amuse bouche of smoked salmon paté on top of a piece of cucumber. The champagne was like nectar and the canapés were lovely.

My seat:


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The cabin:


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Champagne and canapés:


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Soon after, Philippe brought around my pyjamas for use later in the flight. Orders were then taken for dinner. I’d looked at the menu and really fancied the mushroom soup to start but I wasn’t very taken with any of the main courses. Philippe told me that they also had a Swiss speciality on board that night, which was Veal Bratwurst with Sauerkraut. This suited me down to the ground as I adore both Bratwurst and Sauerkraut and it was just the kind of comfort food my fragile stomach needed. Here is the full menu for your perusal:


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Michel then came over the loudspeaker to welcome us aboard. He announced a flight time of 7 hours 45 minutes in English and then 6 hours 45 minutes in French. I was hoping that the English version was correct but sadly it wasn’t. He soon realised his mistake and came back on in English to say that the flight time he had stated was “damn wrong”! I always like a bit of humour in announcements.

We then pushed back and the safety video was played. After this, Philippe collected my champagne glass and the cabin lights were dimmed for takeoff. I had some fabulous views over Montreal after takeoff but my camera was only up to these two:


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The crew were soon released for service and the first thing they did was to make up the seats behind me and the one other passenger in F into beds for the night so that we could just hop in when we were ready. I thought this was a great touch.

The female FA, Katia then came around to ask what we wanted to drink. I decided to stick with the champagne to be on the safe side and because it was just so delicious. My fellow F traveller also had a class of champagne and we raised our glasses to each other when it was delivered.

Katia then came around to set my table and very elegant it looked too! Philippe asked if I preferred butter or olive oil to go with my bread so I chose olive oil.

Table setup:


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Philippe had seen me taking photos all the way through the flight so far (I had checked with the crew that they didn’t mind me taking pictures) and, as we were still climbing, he brought me a small tray to put my camera on to stop it slipping. He didn’t say anything to me; he just leaned over, picked up my camera and placed it on the tray. It was such a small gesture but it’s those sorts of personal extras that make the difference between F and J.

Tray for my camera:



I decided to ask him whether he’d prefer me to speak German or English to him (I’d spoken German up to then) and he said they were both “foreign” languages to him (he comes from the French-speaking part of Switzerland) so he was happy to practice either. I asked Katia the same later and it turned out that she was originally Spanish so we ended up speaking Spanish for the rest of the flight (my Spanish abilities were aided by copious amounts of champagne  ).

The starter was soon served and it was even nicer than it sounded. I really have never tasted mushroom soup as delicious as this!



I enjoyed that!



Philippe tried to tempt me with more starters but I decided to move straight on to my main course as I didn’t want to push my luck with my stomach. It was absolutely delicious!



I couldn’t resist a small plate of cheese after this and I had one piece of each cheese. They were all excellent.



I then decided on the Tarte Tatin for dessert and this was fabulous as well.



Coffee was offered but I was too full so I just took a praline from the box. I then went to the bathroom to change into my pyjamas before jumping into bed. By the time I got to bed, we’d been airborne for 3 hours so I only had 3 hours 45 minutes left to sleep but I didn’t care as I’d had a wonderful dinner.

That looks comfy:



I passed out for 3 solid hours and only woke up when the captain announced we’d be landing in 45 minutes. It really was the best sleep I’ve ever had on an aircraft! Katia asked me if I’d like breakfast but I declined as I was still full from dinner. I did get a cup of coffee and an orange juice but I forgot to take a picture of them as I was still a little groggy.

We landed on time in Zurich despite our delayed departure and we taxied to the gate. I asked Michel if I could get some pictures around the aircraft once everyone was off and he was more than happy to take me on a tour. He’d come over to chat to me in flight and we had a good conversation on the ground as well. I told him how wonderful the crew were and thanked him for an amazing flight. Before I got off, I got a picture with the cabin crew.

Business:



Economy:


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Philippe, me and Katia (the crew looking significantly better than me!):



I then had to say goodbye to the crew and leave the aircraft as the cleaners wanted to come on. I was really sad to be getting off as it had been a wonderful flight. Katia told me I should come back and fly to HKG with them as it’s a much longer flight. Lol!!

I made my way to the transfer train and into the LX First Class lounge. I had a lovely refreshing shower and then I just chilled with a few coffees and orange juices until it was time to head to the gate for my final flight.

On my way to the train:


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LX First Lounge:


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As I was about to leave the lounge, the receptionist called me back and told me I didn’t need to go yet as they would transfer me to the aircraft by car because it was on a remote stand. She told me to sit back down for a bit and go to the desk at 09:05 where my driver would be waiting for me.

I went back at 09:05 and met my driver who took me down to the private security checkpoint in the lift. Once through security and passport control, I was taken to a waiting Mercedes for the drive across to the aircraft. I really felt like a celebrity at this point!

The Mercedes to take me to the Dublin flight:



On the way, I got some great views of the new Dock B (now opened but unfinished at the time) and my lovely driver was kind enough to slow right down so I could get some pictures:


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We then pulled up to the aircraft stairs and my driver went to check whether they were ready for me. She then let me out of the car and wished me a pleasant trip. I boarded the A320 for my last flight of this trip.




According to one of my colleagues, my problem is that I'm addicted to travel!
User currently offlinegpbcroppers63 From Ireland, joined Jan 2008, 520 posts, RR: 0
Reply 3, posted (2 years 8 months 4 days 11 hours ago) and read 11871 times:

LX 400
ZRH-DUB
Airbus A320 (HB-IJB)
STD: 09:30 On time
STA: 10:45 On time
Seat 2A



I was warmly greeted by the cabin crew and shown to my seat (2A yet again!). The usual bottle of water and refreshing towel were handed out.

Decent legroom on this A320 as usual:



Cabin:



Water and refreshing towel:



We left our stand on time and made our way to the runway where we had a reasonably powerful takeoff.


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After takeoff, I fell asleep only to be woken up for breakfast. The cabin crew had asked whether I wanted to eat or to be left alone to sleep but I chose to have breakfast as I hadn’t eaten anything until then.

Nice breakfast (much better than US F on a flight of similar length!):



Breakfast over, I slept for the remainder of the flight and only woke up when we landed in Dublin.


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I thanked the crew, went to pick up my bag and hopped on the coach back to Galway (I slept all the way!).

Conclusions:

US were fine for what I wanted. The lack of lounge in MIA was disappointing but everything else was OK. The staff were all really friendly and helpful and the seats were comfortable. I do think that serving First Class drinks in plastic cups is poor though. It wouldn’t stop me flying them again but would make me think twice about flying in First with them. Apart from a bigger seat, you really get nothing more!

The LX First experience on the other hand truly was first class. Every member of staff from the lovely girl at check-in right through to the driver in ZRH made me feel really welcome and very special. The cabin crew were fantastic and the small touches (making the beds up in advance, bringing the tray for my camera etc.) made the whole experience really memorable. The food was wonderful and the champagne was divine. Sadly, with the demise of BMI and Diamond Club imminent, I can’t see myself having the chance to fly with LX in First for the foreseeable future. That is a real shame because the service both on the ground and in the air was outstanding!

The ZRH to DUB flight was also excellent. I’ve done that flight often enough in J to know what to expect and this flight didn’t disappoint. It was a solid performance by LX.

So that’s the end of this adventure. If you’ve got this far, thanks for sticking with it. I always struggle to stop my reports from becoming too wordy so I hope this wasn’t too long.

Thanks for reading!

Gareth

[Edited 2012-01-30 12:59:13]


According to one of my colleagues, my problem is that I'm addicted to travel!
User currently offlineOA260 From Ireland, joined Nov 2006, 27027 posts, RR: 58
Reply 4, posted (2 years 8 months 4 days 10 hours ago) and read 11668 times:

Fantastic report Gareth well done . Your pics came out better than I expected and you really showed us the F Class product. US AIrways E Jets are not that bad first time I have seen a proper US Airways TR with the E Jet and interior shots so well done again for that .

Love the LX product pure class. ! Nice gestures by the crew especially the camera tray  

Nice of the US Airways gate agent offer to upgrade you very nice touch .

No snacks on the US flights ??

I love the pics of YUL . The US Airways lounge looks the same as it did 10 years ago  

Thanks for the report

Regards

Philip


User currently offlinegabrielchew From United Kingdom, joined Aug 2005, 3283 posts, RR: 12
Reply 5, posted (2 years 8 months 4 days 10 hours ago) and read 11615 times:

Very nice report Gareth - really looking forward to my DAR-NBO-ZRH flight with LX F next week! Those seats look so comfortable. Did you have any of the smoked salmon for the starter?

Quoting gpbcroppers63 (Thread starter):
He wasn’t able to print my LX BPs so I would have to pick them up in YUL. So much for Star Alliance integration!

This happens so often. THey should stop promoting their integration!

Quoting gpbcroppers63 (Thread starter):
There’s not much to say about this flight really. It was on time and the crew were pleasant enough. The seat was comfortable and I couldn’t really ask for more on a 2 ½ hour flight. I would have appreciated something to eat but I know that US carriers don’t do this. The only complaint I had was that all of the drinks were served in plastic cups. I do think this is very poor for a premium cabin and I seem to remember them using glasses and mugs when I flew with US in F in 2010. Has this changed since then? Anyway, as little happened, I’ll let the pictures do the talking.

Plastic cups? Very tacky. And no food?

Quoting gpbcroppers63 (Thread starter):
“Oh you’re already in First, I was going to upgrade you as it’s so empty”

Ha, that's why all the American carriers are banmkrupt - all you have to do to fly F is to chat to the gate agent! Still, a very nice gesture

Quoting gpbcroppers63 (Thread starter):
I went back at 09:05 and met my driver who took me down to the private security checkpoint in the lift. Once through security and passport control, I was taken to a waiting Mercedes for the drive across to the aircraft. I really felt like a celebrity at this point!

Very nice to get a car. I fear my connection to ATH will be a terminal stand.

Quoting gpbcroppers63 (Thread starter):
Nice breakfast (much better than US F on a flight of similar length!):

Nice that you get a hot breakfast to DUB - the LHR flights don't



http://my.flightmemory.com/shefgab Upcoming flights:LCY-ARN-AMS-LGW,STN-OTP-AMS-YUL,YQB-JFK-LAX-DUS-STN,LGW-DXB-BKK-HKG-
User currently onlineba319-131 From United Kingdom, joined Jan 2001, 8549 posts, RR: 55
Reply 6, posted (2 years 8 months 4 days 10 hours ago) and read 11579 times:
Support Airliners.net - become a First Class Member!

Great report Gareth, a really good read!

Quoting gpbcroppers63 (Thread starter):
My camera doesn’t like the dark and I didn’t want to arouse suspicion by using the flash.

- Indeed, being on a US carrier best to be discrete with a camera.......

Quoting gpbcroppers63 (Thread starter):
He wasn’t able to print my LX BPs so I would have to pick them up in YUL. So much for Star Alliance integration!

- This area seems to be a common cause of complaint.

Quoting gpbcroppers63 (Thread starter):
on a 2 ½ hour flight. I would have appreciated something to eat but I know that US carriers don’t do this. The only complaint I had was that all of the drinks were served in plastic cups. I do think this is very poor for a premium cabin

- It's quite sad F class travel as a rule is more like Y on domestic US flights.

Quoting gpbcroppers63 (Reply 1):
I got chatting to the gate agent after asking her whether she could print my LX boarding passes (she couldn’t). She was really nice and we had a lovely chat while I waited to board. She started tapping away at her computer and said “Oh you’re already in First, I was going to upgrade you as it’s so empty”. I thought that was a lovely gesture and I really appreciated it.

- Sounds like a lovely staff member, seemingly few and far between these days!

Quoting gpbcroppers63 (Thread starter):
Great views from the lounge:

- Always the sign of a great lounge!

Quoting gpbcroppers63 (Thread starter):
The cabin

- Looks like a comfortable place to relax, love the lights, look more like a side lamp at home.

LX F looks as excellent as usual, had a wonderful F flight on them some 6 years ago, my how time flys!

Cheers

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlinegpbcroppers63 From Ireland, joined Jan 2008, 520 posts, RR: 0
Reply 7, posted (2 years 8 months 4 days 9 hours ago) and read 11494 times:

Quoting OA260 (Reply 4):
Fantastic report Gareth well done . Your pics came out better than I expected and you really showed us the F Class product.

Thanks Philip. That's great praise coming from the TR King!   I'm glad I was able to do the LX F product justice.

Quoting OA260 (Reply 4):
US AIrways E Jets are not that bad first time I have seen a proper US Airways TR with the E Jet and interior shots so well done again for that .

Yeah I really liked the US E-Jet in F. Shame the soft product is so poor.

Quoting OA260 (Reply 4):
Love the LX product pure class. ! Nice gestures by the crew especially the camera tray

They really were fab! I must e-mail LX to compliment them. I keep meaning to but not getting round to it.

Quoting OA260 (Reply 4):
No snacks on the US flights

The snack basket did come around. It had the usual stuff like crisps and Biscoff cookies. I forgot to take a picture of my cookie though. Lol!!

Quoting gabrielchew (Reply 5):
Very nice report Gareth - really looking forward to my DAR-NBO-ZRH flight with LX F next week!

Thanks Gabriel. Much appreciated.   Hope you have a nice flight with LX. I absolutely loved the F service.

Quoting gabrielchew (Reply 5):
Did you have any of the smoked salmon for the starter?

I didn't as I wasn't in the mood for it. Had I been feeling 100%, I'm sure I would have eaten much more but my stomach was still a little delicate at that point.

Quoting gabrielchew (Reply 5):
This happens so often. THey should stop promoting their integration!

Yeah it's really annoying. I've had the same with CO not being able to print me a BD boarding pass even though the flights were all booked on one CO ticket.

Quoting gabrielchew (Reply 5):
Plastic cups? Very tacky. And no food?

Indeed it is tacky! There was a snack basket with the usual junk food but nothing more. Very poor compared to European airlines.

Quoting gabrielchew (Reply 5):
Ha, that's why all the American carriers are banmkrupt - all you have to do to fly F is to chat to the gate agent! Still, a very nice gesture

It was a lovely gesture but this is the reason why you don't get any food in F on US carriers.  
Quoting gabrielchew (Reply 5):
Very nice to get a car. I fear my connection to ATH will be a terminal stand.

Yeah it really was the perfect end to a perfect flight. You probably will get an airbridge to ATH but here's hoping you don't!  
Quoting gabrielchew (Reply 5):
Nice that you get a hot breakfast to DUB - the LHR flights don't

Really? That's a good reason to fly to DUB rather than LHR then.  
Quoting ba319-131 (Reply 6):
Great report Gareth, a really good read!

Thanks Mark. Glad you enjoyed it!

Quoting ba319-131 (Reply 6):
Indeed, being on a US carrier best to be discrete with a camera.......

Yeah I don't think I'd have had such a good reaction as the LX crew gave me!

Quoting ba319-131 (Reply 6):
This area seems to be a common cause of complaint.

It's not very good when they promote how easy it is to travel with Star Alliance partners.

Quoting ba319-131 (Reply 6):
It's quite sad F class travel as a rule is more like Y on domestic US flights.

Yeah a real shame. The seats were great but the soft product so poor for flights of that length!

Quoting ba319-131 (Reply 6):
Sounds like a lovely staff member, seemingly few and far between these days!

I've flown US a couple of times now and have found all of their staff members exellent. Both on the ground and in the air, they have been a pleasure to deal with.

Quoting ba319-131 (Reply 6):
Always the sign of a great lounge!

It is really nice. AC Maple Leaf Lounges do have a great reputation and the view just helps that!

Quoting ba319-131 (Reply 6):
Looks like a comfortable place to relax, love the lights, look more like a side lamp at home.

It really is stunning and those lamps are very cool.  
Quoting ba319-131 (Reply 6):
LX F looks as excellent as usual, had a wonderful F flight on them some 6 years ago, my how time flys!

Yes this definitely goes down as my best flight ever. The big details were spot on and the small details just added up to a wonderful overall experience. Time for you to get back on LX F I think!

[Edited 2012-01-30 13:39:09]


According to one of my colleagues, my problem is that I'm addicted to travel!
User currently offlineOA260 From Ireland, joined Nov 2006, 27027 posts, RR: 58
Reply 8, posted (2 years 8 months 4 days 9 hours ago) and read 11406 times:

Quoting gpbcroppers63 (Reply 7):
Thanks Philip. That's great praise coming from the TR King!   I'm glad I was able to do the LX F product justice.

Haha you must be joking ! I dont claim to be a king/analyst etc... Im just Joe Public who likes to travel and do decent reports and take photos trying to convey the product from A-Z   Mind you more often than not Joe Public is better at showing the experience than someone linked to these companies.

Quoting gpbcroppers63 (Reply 7):
They really were fab! I must e-mail LX to compliment them. I keep meaning to but not getting round to it.

Yes you certainly should. People often complain lots about things but rarely write to compliment .

Quoting gpbcroppers63 (Reply 7):
The snack basket did come around. It had the usual stuff like crisps and Biscoff cookies. I forgot to take a picture of my cookie though. Lol!!

Arr ok must have been under whelming then lol...

BTW where is the Amenity kit pics??


User currently offlineroberts87 From Netherlands, joined Dec 2011, 990 posts, RR: 0
Reply 9, posted (2 years 8 months 4 days 8 hours ago) and read 11274 times:

Thanks for posting! I off course remember the trip report by OA260, nice to read about your return trip.

The flights with US seem as what you what expect from US. Although I'm a bit suprised by the lack of a meal. I know most US carriers cut back on those, but I thought they would at least serve a snack or something on 2h + flights in F. I guess the only difference now is free booze and a slightly bigger seat. Lovely scenery on the way from MIA to PHL though.

The LX experience looks truly amazing. The cabin looks fantastic the wooden panels and brown teaches give it a very warm and elegant feel. And the personel service makes you feel very first class, no doubt.

Quoting gpbcroppers63 (Thread starter):
I was in bed by around 8pm Miami time. I had to be up at 3am as well so an early night was definitely in ord

Yeah, that's going to bed late and sleeping in on European time  
Quoting gpbcroppers63 (Thread starter):
It turned out that the kiosk wouldn’t print my boarding cards anyway as there were four flights in the reservation. He wasn’t able to print my LX BPs so I would have to pick them up in YUL. So much for Star Alliance integration!

I had the same thing in SFO with US and TP. For the reservation SFO-PHL-LIS-OPO, they could only print the SFO-PHL and PHL-LIS boarding passes. Heck, they couldn't even check the bag all the way to OPO, had to be rechecked at LIS.

Quoting gpbcroppers63 (Thread starter):
“Oh you’re already in First, I was going to upgrade you as it’s so empty”. I thought that was a lovely gesture and I really appreciated it.

Being friendly to agents does pay of. Although I guess being a *Gold and connecting to a Business Class wouldn't have hurt either  
Quoting gpbcroppers63 (Reply 1):
It was such a small gesture but it’s those sorts of personal extras that make the difference between F and J.

It does. Great gesture!

Quoting gpbcroppers63 (Thread starter):
By the time I got to bed, we’d been airborne for 3 hours so I only had 3 hours 45 minutes left to sleep but I didn’t care as I’d had a wonderful dinner.

I guess that's the only disadvantage of flying in F on a short sector. You want to try the great and many dinner options, you want to try the comfortable bed, you might want to have breakfast. Before you know it the flight is over!

Quoting gpbcroppers63 (Thread starter):
The Mercedes to take me to the Dublin flight:

Wow. Didn't realise they did for F passengers connecting to European destination in ZRH. Great!

Quoting gpbcroppers63 (Thread starter):
Nice breakfast (much better than US F on a flight of similar length!):

Nice indeed!


User currently offlineAvianca From Venezuela, joined Jan 2005, 5925 posts, RR: 37
Reply 10, posted (2 years 8 months 4 days 8 hours ago) and read 11145 times:

great report would love to use once F class on a carrier like Swiss

Quoting gpbcroppers63 (Thread starter):
It turned out that the kiosk wouldn’t print my boarding cards anyway as there were four flights in the reservation. He wasn’t able to print my LX BPs so I would have to pick them up in YUL. So much for Star Alliance integration!



well still better than One World, on a LIM-SCL-AKL-SYD(LA)-HKG-LAX(CX)-LIM(LA), neither LA was able to check me even in the CX connecting flight SYD-HKG nor was CX able to check me in the LAX-LIM LA flight... not good...

Quoting gpbcroppers63 (Thread starter):
I went through security without any issues and made my way to the gate as US doesn’t have a lounge in Miami (not acceptable in my view!).



really a shame, maybe they do not have a big presence in MIA, but they should at least subcontract a other lounge... or isn't their any lounge at the concourse US is using in MIA?

Quoting gpbcroppers63 (Thread starter):
There’s not much to say about this flight really. It was on time and the crew were pleasant enough. The seat was comfortable and I couldn’t really ask for more on a 2 ½ hour flight. I would have appreciated something to eat but I know that US carriers don’t do this




a big shame! at least for a early morning flight a breakfast sandwich or bagel should be offered IMO

Quoting gpbcroppers63 (Thread starter):
After I landed in PHL, I had just under 2 ½ hours until my connecting flight so I made my way to the US club which was nice enough. The coffee was reasonable and I had pot of instant oatmeal which was edible



what are in general the offerings? what I heard the best US lounch is in PHL so I am wondering what are they offering?

Quoting gpbcroppers63 (Reply 1):
It turned out that I had the First Class cabin to myself this morning which was very pleasant. The flight wasn’t very full at all but that made for a more relaxed atmosphere. After take-off, the crew came around with the usual drinks (plastic cups again!) and snacks.



shame again!

Quoting gpbcroppers63 (Reply 1):
Cabin Views:



I love business / first class on EMB-190 aircrafts, used them my self on TA and CM and the cabin is great!

Quoting gpbcroppers63 (Reply 1):
Great views from the lounge:



looks nice, what are here the offerings? as per my understanding in generally the NorthAmerican lounges are not really good...

Quoting gpbcroppers63 (Reply 2):
Philippe told me that they also had a Swiss speciality on board that night, which was Veal Bratwurst with Sauerkraut. This suited me down to the ground as I adore both Bratwurst and Sauerkraut and it was just the kind of comfort food my fragile stomach needed



o Bratwurst with Sauerkraut for me as a Bavarian is always nice, but was it a real first class main meal? maybe it was a snack for the crew and they crossed the fingers that you accept it in order they can have the first class meal?   the menu looks very nice, also I do not understand why LX is not serving some caviar on F class..?

Quoting gpbcroppers63 (Reply 2):
Katia then came around to set my table and very elegant it looked too! Philippe asked if I preferred butter or olive oil to go with my bread so I chose olive oil.



IMO they should deliver oil and butter straight - and not even ask

Quoting gpbcroppers63 (Reply 3):
Nice breakfast (much better than US F on a flight of similar length!):



looks very nice the breakfast, also they should offer 1 add like yogurt or some cold cuts...

Thanks again for the nice report!



Colombia es el Mundo Y el Mundo es Colombia
User currently offlinegpbcroppers63 From Ireland, joined Jan 2008, 520 posts, RR: 0
Reply 11, posted (2 years 8 months 4 days 7 hours ago) and read 11022 times:

Quoting OA260 (Reply 8):
Haha you must be joking ! I dont claim to be a king/analyst etc... Im just Joe Public who likes to travel and do decent reports and take photos trying to convey the product from A-Z

You're too modest!  
Quoting OA260 (Reply 8):
Yes you certainly should. People often complain lots about things but rarely write to compliment .

I will. I have a couple of compliments to send so must get them done this week.

Quoting OA260 (Reply 8):
BTW where is the Amenity kit pics??

I didn't take any but I can do if you want.

Quoting roberts87 (Reply 9):
Thanks for posting!

Thanks! Glad you enjoyed it.  
Quoting roberts87 (Reply 9):
Although I'm a bit suprised by the lack of a meal. I know most US carriers cut back on those, but I thought they would at least serve a snack or something on 2h flights in F.

I knew in advance there wouldn't be a meal as US only serve them on flights over 3 hours as far as I'm aware. It is very poor for a Star Alliance member in First I must say.

Quoting roberts87 (Reply 9):
I had the same thing in SFO with US and TP. For the reservation SFO-PHL-LIS-OPO, they could only print the SFO-PHL and PHL-LIS boarding passes. Heck, they couldn't even check the bag all the way to OPO, had to be rechecked at LIS.

That's just crazy! I wonder if the other alliances do it better. DL and AF/KL seem better integrated but I'm not sure about the rest of SkyTeam and I know nothing about OneWorld.

Quoting roberts87 (Reply 9):
Being friendly to agents does pay of. Although I guess being a *Gold and connecting to a Business Class wouldn't have hurt either

True. But she hadn't really looked at my reservation at that point otherwise she'd have known I was already in F. I always try my best to be friendly though as it always makes for a better experience. Having worked on the other side of a customer-facing role, I know how much more pleasant it makes your job too!

Quoting roberts87 (Reply 9):
I guess that's the only disadvantage of flying in F on a short sector. You want to try the great and many dinner options, you want to try the comfortable bed, you might want to have breakfast. Before you know it the flight is over!

Tell me about it. I kept checking for availability on the direct MIA to ZRH so that I'd have more time on the aircraft but it never opened up unfortunately. I'd love to try LX F on a 12 hour flight.

Quoting roberts87 (Reply 9):
Wow. Didn't realise they did for F passengers connecting to European destination in ZRH. Great!

Neither did I hence why I went to make my own way to the gate. It was a lovely end to a great flight in F I have to say. I've never got through security easier (well maybe yesterday in Donegal but that's for a later report lol!).

Quoting roberts87 (Reply 9):
Nice indeed!

Yeah LX are a great airline even on short haul. If only US could take a leaf out of their book

Quoting Avianca (Reply 10):

Thanks mate. Glad you enjoyed it!  
Quoting Avianca (Reply 10):
well still better than One World, on a LIM-SCL-AKL-SYD(LA)-HKG-LAX(CX)-LIM(LA), neither LA was able to check me even in the CX connecting flight SYD-HKG nor was CX able to check me in the LAX-LIM LA flight... not good...

Hmmmmmm........ I guess that answers my question about OneWorld at least!

Quoting Avianca (Reply 10):

really a shame, maybe they do not have a big presence in MIA, but they should at least subcontract a other lounge... or isn't their any lounge at the concourse US is using in MIA?

There is a lounge called Club America. I tried to get in to it saying I was flying LX F later in the day (as LX use that lounge in MIA) but the girl said that you had to be flying LX from MIA to get in. I don't know why US can't contract it for Star Gold passengers at least even if they don't want to provide access for their paid club members.

Quoting Avianca (Reply 10):
a big shame! at least for a early morning flight a breakfast sandwich or bagel should be offered IMO

Yeah a bacon roll or something wouldn't go amiss. It's a real shame that domestic F service has been downgraded so much because of free upgrades. American carriers should follow the European model of if you want a premium cabin, pay for it!

Quoting Avianca (Reply 10):
what are in general the offerings? what I heard the best US lounch is in PHL so I am wondering what are they offering?

The lounge I went to was just the ordinary US Airways club with the usual offerings. Tea, coffee, soft drinks and alcoholic drinks (although I think they have to charge $1 for them due to state law) and some basic snacks like the oatmeal and a few cookies. The nicer lounge is the Envoy Lounge that is for long-haul passengers. I was there in 2010 before a J class flight to LHR and the offerings are much more substantial, with hot and cold snacks on a buffet. I've heard this lounge has been turned into a regular US Airways Club now though so it may not offer the same things it used to.

Quoting Avianca (Reply 10):
shame again!

Indeed. Very poor!

Quoting Avianca (Reply 10):
I love business / first class on EMB-190 aircrafts, used them my self on TA and CM and the cabin is great!

It is lovely. The single seat makes for a very pleasant ride.

Quoting Avianca (Reply 10):
looks nice, what are here the offerings? as per my understanding in generally the NorthAmerican lounges are not really good...

Hot and cold drinks, including beer on tap and wine, as well as spirits. Food included salad stuff and soups. I'm pretty sure there were showers in there and there was an excellent business centre with many PCs and printers. It was a really nice lounge but it was very full when I was there as the evening transatlantics were about to go out.

Quoting Avianca (Reply 10):
Bratwurst with Sauerkraut for me as a Bavarian is always nice, but was it a real first class main meal? maybe it was a snack for the crew and they crossed the fingers that you accept it in order they can have the first class meal?

I see your point but it really was high quality Bratwurst. I doubt they would serve veal Bratwurst as a crew snack. It was the "Swiss Special of the Day" according to the FA. I don't care if it wasn't meant to be served to me, it was absolutely gorgeous and just what I fancied that day!  
Quoting Avianca (Reply 10):
IMO they should deliver oil and butter straight - and not even ask

I'm sure I could have had both but I prefer olive oil anyway. There's no point putting something on the tray for no reason. It certainly didn't detract from the service in my eyes.

Quoting Avianca (Reply 10):
looks very nice the breakfast, also they should offer 1 add like yogurt or some cold cuts...

I think this breakfast is more than sufficient for a 2 hour flight. It's much better than Biscoff Cookies on a 2 1/2 hour flight on US!

Quoting Avianca (Reply 10):
Thanks again for the nice report!

You are very welcome. Thanks for taking the time to reply. Always appreciated!  



According to one of my colleagues, my problem is that I'm addicted to travel!
User currently offline767747 From United States of America, joined Jan 2005, 1943 posts, RR: 24
Reply 12, posted (2 years 8 months 4 days 5 hours ago) and read 10809 times:
Support Airliners.net - become a First Class Member!

Great report, Gareth!

Looks like you had a nice flight with LX in F! Food looks awesome, and the more I read about LX in this forum, the more I want to try them!

How nice about your upgrade! Its always nice when agents are so nice and accommodating; doesn't happen very often, but some days you get lucky!

I really am surprised that on a flight from MIA-PHL, US does not serve drinks in real glasses ... Very strange for a F class flight of this stage. I know DL, AA do!

Thanks for sharing,

Matthew (767747)


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6816 posts, RR: 77
Reply 13, posted (2 years 8 months 3 days 18 hours ago) and read 10099 times:

Hi Gareth,

very nice report about your F Class trip! SWISS' product looks great as usual. All three cabins are nice on their longhaul planes.

Quoting gpbcroppers63 (Thread starter):
Views of the ramp from Gate B6 including the E175 I was about to board (still in old US colours):

Slight correction - N801MA is an Embraer 170.

Quoting gpbcroppers63 (Thread starter):
Airbus A330-300 (HB-JHD I think)

Correct - the name "St. Gallen" on the nose confirms that.

Quoting gpbcroppers63 (Thread starter):
Philippe told me that they also had a Swiss speciality on board that night, which was Veal Bratwurst with Sauerkraut.

Very interesting. Bratwurst is a very common dish for us Bavarians, but I'm sure it's rated very special by many passengers from around the world.

Quoting gpbcroppers63 (Thread starter):
It was absolutely delicious!

That's not dark enough!  



PH



Nothing's worse than flying the same reg twice!
User currently offlineTOMMY767 From United States of America, joined Aug 2003, 6584 posts, RR: 9
Reply 14, posted (2 years 8 months 3 days 15 hours ago) and read 9863 times:

great report. Kind of pathetic that US can't serve a breakfast on MIA-PHL. DL, AA, and UA serve full meals on similar lengths.


"Folks that's the news and I'm outta here!" -- Dennis Miller
User currently offlinePenPusher From Ireland, joined Oct 2000, 81 posts, RR: 0
Reply 15, posted (2 years 8 months 3 days 11 hours ago) and read 9553 times:

Hi Gareth

Your US Airways B737-400 was N458UW

ACARS mode: 2 Aircraft reg: N458UW [ ]
Message label: Q0 Block id: 5 Msg no: 4820
Flight id: US1262 [MIA-PHL] [] 26/11/2011

It's a 1991 Vintage one.


User currently offlinegpbcroppers63 From Ireland, joined Jan 2008, 520 posts, RR: 0
Reply 16, posted (2 years 8 months 3 days 9 hours ago) and read 9435 times:

Quoting 767747 (Reply 12):
Great report, Gareth!

Thanks Matthew! Glad you enjoyed it.  
Quoting 767747 (Reply 12):
Looks like you had a nice flight with LX in F! Food looks awesome, and the more I read about LX in this forum, the more I want to try them!

LX really are amazing. I think they're my favourite airline of all. I've never had a bad flight with them even in economy. They're just so consistently good. You must give them a try!

Quoting 767747 (Reply 12):
How nice about your upgrade! Its always nice when agents are so nice and accommodating; doesn't happen very often, but some days you get lucky!

I didn't get an upgrade. I was already booked in First on that flight. It was very nice of the gate agent to offer it though and she was so pleasant to chat to!

Quoting 767747 (Reply 12):
I really am surprised that on a flight from MIA-PHL, US does not serve drinks in real glasses ... Very strange for a F class flight of this stage. I know DL, AA do!

I'm sure they used proper glasses when I flew with them in 2010 on PHL-CLT-TPA-CLT-PHL. I was really surprised and disappointed that they were using plastic cups on these flights.

Quoting PlaneHunter (Reply 13):
Hi Gareth,

very nice report about your F Class trip! SWISS' product looks great as usual. All three cabins are nice on their longhaul planes.

Hi Udo. Thanks for the reply. Glad you enjoyed it. As you can tell, I love LX. I've never flown long-haul on them in anything other than First (this time) but on short-haul, they really are excellent in both cabins! The economy seats looked comfortable enough on this A330.

Quoting PlaneHunter (Reply 13):
Slight correction - N801MA is an Embraer 170.

Oops. Thanks for pointing that out. I knew it was an E170 but my brain had a funny moment when I was writing this report  
Quoting PlaneHunter (Reply 13):
Correct - the name "St. Gallen" on the nose confirms that.

Yeah I spotted that when I was going back through the report but it was too late to change it. Thanks for the clarification though!

Quoting PlaneHunter (Reply 13):
Very interesting. Bratwurst is a very common dish for us Bavarians, but I'm sure it's rated very special by many passengers from around the world.

I adore Bratwurst. I've lived in Germany twice over the years so I have many experiences of German food. It was lovely to be served a proper "Germanic" dish done very well!

Quoting TOMMY767 (Reply 14):
great report. Kind of pathetic that US can't serve a breakfast on MIA-PHL. DL, AA, and UA serve full meals on similar lengths.

Indeed! I knew about it in advance but I still found it poor for a 2 1/2 hour flight. If European airlines didn't provide food on a flight of that length in Business Class, nobody would fly them!

Quoting PenPusher (Reply 15):
Hi Gareth

Your US Airways B737-400 was N458UW

Hi mate,

Thanks for the info. Much appreciated.  



According to one of my colleagues, my problem is that I'm addicted to travel!
User currently offlinelukeyboy95 From United Kingdom, joined Apr 2008, 1092 posts, RR: 31
Reply 17, posted (2 years 8 months 3 days 7 hours ago) and read 9283 times:

Thanks Gareth.

Really nice photo. US First flights all looked very average, but once you got Swiss, the experience improved markedly.

Brilliant cabin crew, meal looked quite interesting, and a very impressive chauffeur out to your DUB flight. What a nice way to turn up at a plane!

Cheers

Luke



Breaking down the stereotypes - one by one
User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 15
Reply 18, posted (2 years 8 months 2 days 22 hours ago) and read 9025 times:

Hi Gareth

Nice trip report you've got there! Thanks for sharing.
US F doesn't look very impressing at all. As matter in fact, even a bit dissapointing.
Swiss on the other side looks much better, glad that compensated it a bit.
Nice to see you got a solid 3hr sleep  .

Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlinegpbcroppers63 From Ireland, joined Jan 2008, 520 posts, RR: 0
Reply 19, posted (2 years 8 months 2 days 21 hours ago) and read 8966 times:

Quoting lukeyboy95 (Reply 17):
Thanks Gareth.

Really nice photo.

Thanks Luke. Glad you enjoyed it.  
Quoting lukeyboy95 (Reply 17):
US First flights all looked very average, but once you got Swiss, the experience improved markedly.

Yeah I found the soft product very disappointing on US this time. The crew were lovely but the product they are give to work with is poor. LX did certainly improve the overall experience as I knew they would!

Quoting lukeyboy95 (Reply 17):
Brilliant cabin crew, meal looked quite interesting, and a very impressive chauffeur out to your DUB flight. What a nice way to turn up at a plane!

Yeah it was the perfect flight all-in-all! The chauffeur car to the DUB flight was just the icing on the cake!  
Quoting MSS658 (Reply 18):
Hi Gareth

Nice trip report you've got there! Thanks for sharing.

Thanks Marc. Really glad you enjoyed it.

Quoting MSS658 (Reply 18):
US F doesn't look very impressing at all. As matter in fact, even a bit dissapointing.

It was very disappointing. Surely a sandwich wouldn't be too hard to provide on a 2 1/2 hour morning flight in F.

Quoting MSS658 (Reply 18):
Swiss on the other side looks much better, glad that compensated it a bit.

Swiss were amazing! They certainly made up for US' failings!

Quoting MSS658 (Reply 18):
Nice to see you got a solid 3hr sleep

Best sleep I've ever had on an aircraft.   



According to one of my colleagues, my problem is that I'm addicted to travel!
User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 20, posted (2 years 8 months 2 days ago) and read 8579 times:

Quoting gpbcroppers63 (Thread starter):
There’s not much to say about this flight really. It was on time and the crew were pleasant enough. The seat was comfortable and I couldn’t really ask for more on a 2 ½ hour flight. I would have appreciated something to eat but I know that US carriers don’t do this. The only complaint I had was that all of the drinks were served in plastic cups. I do think this is very poor for a premium cabin and I seem to remember them using glasses and mugs when I flew with US in F in 2010. Has this changed since then? Anyway, as little happened, I’ll let the pictures do the talking.



It's a US Airways thing not a US airline thing. It's no secret that US's F offering sucks. I'm not 100% sure on their meal requirements but i've heard people complain that they have flights pushing 3 hours with no meal. And plastic cups in-flight is pretty pathetic. On DL, you get a meal on all flights over 900 miles (ATL-MSP fits the bill but is usually only a few minutes over 2hrs in the air) along with LGA-ORD and other funky routes that's under 900 like ATL-JFK/LGA/EWR.

Don't get me wrong, I think US has come a long way. The airplanes are usually spotless and they're running an on-time operation but something has to be done with their domestic F program.



What gets measured gets done.
User currently offlineakhmad From Netherlands, joined Sep 2005, 2477 posts, RR: 53
Reply 21, posted (2 years 8 months 1 day 14 hours ago) and read 8337 times:

Hi Gareth,

Great report. I am glad that you have posted your adventure as well. The LX F experience was something I did not expect, hence really appreciated. But most of all, kudos to you for calling the cabin crew members by name.   


Quoting gpbcroppers63 (Thread starter):
He also printed my boarding cards as I don’t like the crappy paper from the kiosks and wanted proper card stock.

Give me real boarding pass at any time.

Quoting gpbcroppers63 (Thread starter):
I thought that was a lovely gesture and I really appreciated it.

Treat her way you wish to be treated and look what you get in return.  


Quoting gpbcroppers63 (Reply 2):
This suited me down to the ground as I adore both Bratwurst and Sauerkraut and it was just the kind of comfort food my fragile stomach needed.

My stomach too.   


Quoting gpbcroppers63 (Reply 2):
My fellow F traveller also had a class of champagne and we raised our glasses to each other when it was delivered.

That’s the spirit!

Quoting gpbcroppers63 (Reply 2):
It was such a small gesture but it’s those sorts of personal extras that make the difference between F and J.

Perhaps, it’s LX or Philippe in particular.

Quoting gpbcroppers63 (Reply 2):
so we ended up speaking Spanish for the rest of the flight

Do you speak Spanish as well? Oh wow!

Quoting gpbcroppers63 (Reply 2):
Philippe, me and Katia (the crew looking significantly better than me!):

This picture is simply la crème de la crème.


Thank you for sharing. You make me eager to fly out again. Still a month to go and counting down.

Best wishes,
Suryo



Friends forever
User currently offlineROGERBCN From Andorra, joined Sep 2006, 1209 posts, RR: 20
Reply 22, posted (2 years 8 months 1 day 13 hours ago) and read 8310 times:

Hola Gareth!

I have gone through your report very slowly to savor again the perks of flying F on LX as I did last summer for the first time, a great experience.

The US flight seems a nice container with a very poor content, they deliver a very low product for F: junk food, plastic cups... I flew UA recently and this was more or less my experience as well.

LX delivers a great service on F; I have not flown any other carrier on long-haul F but I am really happy they have been my only experience, I got the old cabin though, but service was, as yours, a great asset. The food was spectacular and the service on board the best of the best. It is a a pity the YUL-ZRH flight is so short to experience it at full. The new cabin has a very cozy atmosphere with those lights and the great seats, they seem to be very functional but the old ones have this armchair look that I tend to like better.

Salut!

and hope you are feeling better on your next flights...

Roger



"At reise er at leve" H.C. Andersen (Travelling is Living)
User currently offlinegpbcroppers63 From Ireland, joined Jan 2008, 520 posts, RR: 0
Reply 23, posted (2 years 8 months 1 day 7 hours ago) and read 8140 times:

Quoting FlyASAGuy2005 (Reply 20):
It's a US Airways thing not a US airline thing. It's no secret that US's F offering sucks.

Hi mate. Thanks for the reply. I realise that US are the worst of the bunch when it comes to catering but I'm used to European airlines where you get something to eat in Business class even on the shortest flights.

Quoting FlyASAGuy2005 (Reply 20):
And plastic cups in-flight is pretty pathetic.

Tell me about it. I'm sure they used proper glasses when I flew them in 2010 though. Or maybe I'm just dreaming.

Quoting FlyASAGuy2005 (Reply 20):
On DL, you get a meal on all flights over 900 miles (ATL-MSP fits the bill but is usually only a few minutes over 2hrs in the air) along with LGA-ORD and other funky routes that's under 900 like ATL-JFK/LGA/EWR.

Yeah I experienced DL's meal service in F on MSP-MCO last May. It was OK but nothing to write home about really. Just a sandwich and some crisps. When I compare it with what LX serve on a flight of similar length (ZRH-DUB), it still seems pretty poor. I suppose those free upgrades have cut down on perks.  
Quoting FlyASAGuy2005 (Reply 20):
Don't get me wrong, I think US has come a long way. The airplanes are usually spotless and they're running an on-time operation but something has to be done with their domestic F program.

To be honest, I wasn't expecting much from US. They got me there in comfort and on time so what more can I really ask for? I'm just glad I used miles rather than paying full whack for that lack of service.

Quoting akhmad (Reply 21):
Hi Gareth,

Hi Suryo. Good to hear from you.  
Quoting akhmad (Reply 21):
Great report. I am glad that you have posted your adventure as well.

Thanks. Really glad you enjoyed it!

Quoting akhmad (Reply 21):
The LX F experience was something I did not expect, hence really appreciated.

Lol!! I kept it quiet so that I could give you all a pleasant surprise.  
Quoting akhmad (Reply 21):
But most of all, kudos to you for calling the cabin crew members by name.

Well if I get their names, I see no reason not to use them. They were so lovely that they deserve to be credited with amazing service!

Quoting akhmad (Reply 21):
Give me real boarding pass at any time.

I agree wholeheartedly.   

Quoting akhmad (Reply 21):
Treat her way you wish to be treated and look what you get in return.

Indeed. That's my philosophy in life. I've been on the other side of the counter often enough to know that pleasant customers are so much nicer to deal with!

Quoting akhmad (Reply 21):
Perhaps, it’s LX or Philippe in particular.

Could be but Katia and Michel were fabulous too so I think it's more of an LX thing.

Quoting akhmad (Reply 21):
Do you speak Spanish as well? Oh wow!

Lol!! I do speak Spanish although I haven't used it properly in years so it mainly comes out when I've had something to drink to loosen my tongue!

Quoting akhmad (Reply 21):
This picture is simply la crème de la crème.

I don't know about that. The crew look great but I look awful!

Quoting akhmad (Reply 21):
Thank you for sharing.

You're very welcome. Thanks for taking the time to reply!  
Quoting akhmad (Reply 21):
You make me eager to fly out again. Still a month to go and counting down.

It'll soon come round! Looking forward to reading about your next adventure.

Quoting ROGERBCN (Reply 22):
Hola Gareth!

Hola Roger!

Quoting ROGERBCN (Reply 22):
I have gone through your report very slowly to savor again the perks of flying F on LX as I did last summer for the first time, a great experience.

I'm glad you enjoyed the report. LX really are amazing so well worth writing about.

Quoting ROGERBCN (Reply 22):
The US flight seems a nice container with a very poor content, they deliver a very low product for F: junk food, plastic cups... I flew UA recently and this was more or less my experience as well.

Yes that's a good summary. The aircraft were clean and comfortable, the crew were lovely but the product let them down. Such a shame.

Quoting ROGERBCN (Reply 22):
LX delivers a great service on F; I have not flown any other carrier on long-haul F but I am really happy they have been my only experience, I got the old cabin though, but service was, as yours, a great asset.

LX are the only airline I've flown long-haul in F too and, like you, I'm glad that I had that experience. It will stay with me forever it was that good. Sounds like yours was the same! You must try the new seats. They are so comfortable!!

Quoting ROGERBCN (Reply 22):
The food was spectacular and the service on board the best of the best.

Agreed with both of those points. Same for me.

Quoting ROGERBCN (Reply 22):
It is a a pity the YUL-ZRH flight is so short to experience it at full.

Yeah I would have loved a 12-hour day flight to really make the most of it.

Quoting ROGERBCN (Reply 22):
The new cabin has a very cozy atmosphere with those lights and the great seats, they seem to be very functional but the old ones have this armchair look that I tend to like better.

I'll disagree on that one and say I prefer the look of the new seats. It would be boring if we all agreed on everything though wouldn't it?  
Quoting ROGERBCN (Reply 22):
hope you are feeling better on your next flights...

Thanks. I'm feeling much better now and have done a few flights since without feeling any ill effects. Next report coming soon!



According to one of my colleagues, my problem is that I'm addicted to travel!
User currently offlineFlyingFinn76 From Finland, joined Jun 2009, 1706 posts, RR: 31
Reply 24, posted (2 years 8 months 20 hours ago) and read 7974 times:

Hiya Gareth,

Very nice to read about your return from Miami. Certainly a bit different and faster than Phil's return, but at least you both managed to fit Canada into your plans  .

US looks okay for those shortish flights and Swiss of course is on a league of its own.

I think a shortish flight like your YUL-ZRH is not really long enough to fully appreciate First class service on any airline (and I'm talking about international First class and not the domestic US flights which shouldn't be called First at all!). I bet even something like a 15 hour flight would just literally fly (pun intended) past when being pampered.

PS. Nothing wrong with your pictures - most of them are very good. Nightshots are always very difficult no matter how good your camera is.


User currently offlineFLIEGER67 From Germany, joined Sep 2003, 5171 posts, RR: 55
Reply 25, posted (2 years 8 months 8 hours ago) and read 7754 times:

Hey, Gareth,

well done. For sure an interesting combination to ride from MIA to DUB, definitely not the usual way and also definitely the way I like it.
LX in F looks like really good, interesting to follow.

Greetings,
Markus(FLIEGER67)



Next: Capital travel on schedule!.
User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 26, posted (2 years 7 months 4 weeks 5 hours ago) and read 7419 times:

Quoting gpbcroppers63 (Reply 23):

Most of the flights under 1499 miles offers a cold meal but then it varies based on the market and time of day. General rul of thumb is to expect something hot on all mid-cons and longer (if there's BOB in Y, there will be a full hot meal in F. Snacks for purchase in Y being the only option; USUALLY cold plated in F) but again, it varies.



What gets measured gets done.
User currently offlinegpbcroppers63 From Ireland, joined Jan 2008, 520 posts, RR: 0
Reply 27, posted (2 years 7 months 3 weeks 6 days 10 hours ago) and read 7209 times:

Quoting FlyingFinn76 (Reply 24):
Hiya Gareth,

Hi Petteri

Quoting FlyingFinn76 (Reply 24):
Very nice to read about your return from Miami. Certainly a bit different and faster than Phil's return, but at least you both managed to fit Canada into your plans

Thanks mate. Glad you enjoyed it. It was a rather unusual way to get home and I'd have loved to spend more time in Canada but it just wasn't an option this time. I thought it better to do this short trip than not go at all!

Quoting FlyingFinn76 (Reply 24):
US looks okay for those shortish flights and Swiss of course is on a league of its own.

That just about sums up the whole experience!

Quoting FlyingFinn76 (Reply 24):
I think a shortish flight like your YUL-ZRH is not really long enough to fully appreciate First class service on any airline (and I'm talking about international First class and not the domestic US flights which shouldn't be called First at all!). I bet even something like a 15 hour flight would just literally fly (pun intended) past when being pampered.

It was way too short to enjoy properly but it was worth it because otherwise I'd have been in economy for the US flights. That's because BD charge miles for the highest class of service so if you use US F, you're charged for F all the way. That's OK if you can get an F transatlantic like I did but very poor value if you can't. Also, with the impending demise of BD, I wanted to try LX in F at least once as I don't know if I'll ever get the chance again.

Quoting FlyingFinn76 (Reply 24):
PS. Nothing wrong with your pictures - most of them are very good. Nightshots are always very difficult no matter how good your camera is.

Thanks! They have come out a lot better than I thought. When I looked at them on my camera's screen, they looked awful but they're much better when uploaded to the PC. I'm pretty pleased with them actually now.

Quoting FLIEGER67 (Reply 25):
Hey, Gareth,

Hi Markus

Quoting FLIEGER67 (Reply 25):
well done.

Vielen Dank!!  
Quoting FLIEGER67 (Reply 25):
For sure an interesting combination to ride from MIA to DUB, definitely not the usual way and also definitely the way I like it.

Yeah it was great to come back an unusual way and to try out a few different airports and services.

Quoting FLIEGER67 (Reply 25):
LX in F looks like really good, interesting to follow.

LX F really is amazing. You have to try it if you get the chance!

Quoting FlyASAGuy2005 (Reply 26):
Most of the flights under 1499 miles offers a cold meal but then it varies based on the market and time of day. General rul of thumb is to expect something hot on all mid-cons and longer (if there's BOB in Y, there will be a full hot meal in F. Snacks for purchase in Y being the only option; USUALLY cold plated in F) but again, it varies.

Yeah I know the way that all works but I'm so used to getting meals in J class on European airlines even on really short sectors that I always find the domestic offering underwhelming on American carriers. It's just what I'm used to I know but I do find myself disappointed at the poor quality of service domestically within the States. On the transatlantics it's a different story. I've had some very nice food on DL and US in long-haul business but they're just way behind European airlines on the domestic legs. It's just the way the markets have gone I suppose. Over here we are used to decent food and lounge access but poor seats whereas you guys get nice seats but poor or non-existent food and no lounge access. Horses for courses I suppose.  



According to one of my colleagues, my problem is that I'm addicted to travel!
User currently offlineagrflyer From Switzerland, joined Nov 2005, 168 posts, RR: 0
Reply 28, posted (2 years 7 months 2 weeks 5 days 22 hours ago) and read 6657 times:
Support Airliners.net - become a First Class Member!

Quoting gpbcroppers63 (Thread starter):
After getting my passport stamped and picking up my bag, I headed up to Departures to find the LX check-in desks. They weren’t open at the time and would only open around 3 hours prior to departure. I did try the LH and AC SSKs to see whether I could print my boarding cards there but neither would let me (great Star Alliance integration again!).

I once again had the same experience in BRU last week. Flying from BRU-ZRH on LX metal out of a *-Hub (and a LH-Group Hub to be more precise) I could only check in at the designated LX desks. There was no way in getting my BP at the SSK or the check in desks of SN or LH.



MXP-MUC-ORD/DFW-FRA-MXP in September LH in C, ZRH-TLV-ZRH in October LX in Y, ZRH-LCY-ZRH LX in Y in Nov
User currently offlinegpbcroppers63 From Ireland, joined Jan 2008, 520 posts, RR: 0
Reply 29, posted (2 years 7 months 2 weeks 5 days 21 hours ago) and read 6621 times:

Quoting agrflyer (Reply 28):
I once again had the same experience in BRU last week. Flying from BRU-ZRH on LX metal out of a *-Hub (and a LH-Group Hub to be more precise) I could only check in at the designated LX desks. There was no way in getting my BP at the SSK or the check in desks of SN or LH.

Yes LX seem to have their own systems that do not integrate well with other Star Alliance airlines. I can live with that minor inconvenience though as the on-board product is so good that I forget all about those things once I'm on board. Lol!!



According to one of my colleagues, my problem is that I'm addicted to travel!
User currently offlineKnightsofmalta From Malta, joined Nov 2005, 1826 posts, RR: 19
Reply 30, posted (2 years 7 months 2 weeks 2 days 13 hours ago) and read 6274 times:

Hi Gareth

I only just stumbled across this one. Thanks for posting, it was an interesting read. Looks like you had a good time on SWISS. It's always nice to have the whole First Class cabin to yourself.

I found the US Airways flights particularly interesting. Somehow I have to say I just don't get American carriers. On the one hand they have a dedicated Business Class cabin and seats, even on those small regional jet. But then on the other hand they offer close to no cabin service at all.

Cheers,
William


User currently offlinesultanils From Belgium, joined Mar 2010, 1729 posts, RR: 30
Reply 31, posted (2 years 7 months 2 weeks 22 hours ago) and read 5812 times:
Support Airliners.net - become a First Class Member!

Hiya Gareth,

Lovely report you made here. It was certainly nice to follow your adventure with Philip. You had quite an interesting routing coming back from the US of A on US Airways and Swiss. YUL airport looks nice and laidback.
I find there's quite a contrast between these carriers but one may not compare a first class with an eco class, right?
Good score on the 734 and the 175 and of course the very consistent and delightful service treat that is LX first.

Sultanils



In thrust we trust.
User currently offlinegpbcroppers63 From Ireland, joined Jan 2008, 520 posts, RR: 0
Reply 32, posted (2 years 4 months 3 weeks 4 days 8 hours ago) and read 4632 times:

Quoting Knightsofmalta (Reply 30):
Hi Gareth

Hi William,

Sorry for the delayed reply. I've been so busy that I just don't know where the time has gone.

Quoting Knightsofmalta (Reply 30):
I only just stumbled across this one. Thanks for posting, it was an interesting read. Looks like you had a good time on SWISS. It's always nice to have the whole First Class cabin to yourself.

Swiss really were excellent on this flight. I cannot fault them at all. It was the best flight of my life without doubt! There was one other passenger in F but he was over the other side of the aircraft so it was like having the entire cabin to myself.  
Quoting Knightsofmalta (Reply 30):
I found the US Airways flights particularly interesting. Somehow I have to say I just don't get American carriers. On the one hand they have a dedicated Business Class cabin and seats, even on those small regional jet. But then on the other hand they offer close to no cabin service at all.

Yeah it's weird. In the US, you get really nice seats but no service whereas in the EU we get crappy seats but excellent service. Overall, I think I prefer the EU model as I like to enjoy good food and drink while flying in Business Class.

Quoting sultanils (Reply 31):
Hiya Gareth,

Hi Nils. Sorry for the delay in replying!

Quoting sultanils (Reply 31):
Lovely report you made here. It was certainly nice to follow your adventure with Philip

Thanks mate. Glad you enjoyed.  
Quoting sultanils (Reply 31):
You had quite an interesting routing coming back from the US of A on US Airways and Swiss.

It certainly was an interesting way to return and very enjoyable.

Quoting sultanils (Reply 31):
YUL airport looks nice and laidback.

Yeah it was a lovely airport. I'd have no hesitation going back there.

Quoting sultanils (Reply 31):
I find there's quite a contrast between these carriers but one may not compare a first class with an eco class, right?

There certainly is a major difference between the carriers. The models of the different airlines are fascinating to compare depending on which continent they come from. You're right that First is not comparable to Economy but within the US, the only advantage is the bigger seat.

Quoting sultanils (Reply 31):
Good score on the 734 and the 175 and of course the very consistent and delightful service treat that is LX first.

Yeah I was delighted to get both. The aircraft on this trip were great. And as you say, LX F was truly a class above anything I've ever flown before. 

Gareth



According to one of my colleagues, my problem is that I'm addicted to travel!
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