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SAS At Their Very Finest! ZRH-ARN, Business (pics)  
User currently offlinelh4116 From Sweden, joined Aug 2007, 1710 posts, RR: 14
Posted (2 years 5 months 2 weeks 6 days 15 hours ago) and read 11475 times:

Hejsan och välkomna, fellow a.netters. This report covers the last flight segment on my trip to China. However this report shall not be viewed as part 3 of the series. Some might recall it’s just some mundane anticlimax transfer flight, that simply passes by in a blur. But to me, this was more of an opportunity to sample a very unique and highly exclusive product. So I recon that this once-in-a-lifetime experience deserves its own report. As always the report is accompanied with some decent quality pictures that I hope you’ll enjoy.



Introduction



Ever since that bright genius at the SAS marketing department came up with the idea of profiling the airline more as a LCC in order to appeal to the the seemingly patriotic, hence mentally crippled Scandinavian leisure passengers (no pun intended). Flying SAS has quite frankly become a real pain in the a**. At least to me. In my world, being stuck in SAS Economy Class is like enduring a replication of hell, from the inside of an aluminium tube. I was betrayed by the airline I once loved, the airline who once upon a time was world famously known for their ”Scandinavian Hospitality”, had now turned into the likes of a sub standard low cost carrier.

The airline have for long self-proclaimed themselves as ”The World’s Most Innovative Airline”, which may be true depending on how you define the word ”innovation”. In SAS’s world being innovative means combining all the pain and agony of the LCC, with the price-tag of the full-service legacy, setting the standard for the airlines that would soon fall into the category named ”Faux Airlines”. In SAS’s world being innovative means inventing a centimetre thick sticker you put on the back of your iPhone to act as BP, which have never ever been reported as functioning, not a single time in the history of mankind. In SAS’s world being innovative means coming across as ”The World’s Most Environmentally Friendly Airline” while at the same time operating an armada fleet of fuel guzzling Mad Dogs. Quite frankly the only ”proper” innovations the airline has achieved was putting multiple passengers and flight segments on one single boarding pass, and inventing a new type of coffee pot that don’t wear out the wrists of the company’s elderly cabin staff.

As you’d imagine, in order to pull this grand act of hypocrisy, the airline has been forced to adapt a more friendly image, in order to still appeal for their clientele of. This has mainly been achieved by an overly excessive use of emotional marketing in their advert campaigns, and overemphasising the meaning of time (which also acts as a major punchline in their ads).



Background



As much as I dislike SAS in their current state, it doesn’t mean that all my experiences with them have been bad. In fact over the past six years since I’ve flown them as a ”faux” carrier, I have had TWO very pleasant rides, both times SAS provided ”proper” service on the flights.


I Give You, SAS At Its Very Best! (pics) (by LH4116 Apr 17 2009 in Trip Reports)


”Flying It Fake” On SAS, ARN-DLM Rt In ”C” (pics) (by LH4116 Jul 5 2011 in Trip Reports)


With this in mind it goes without saying that SAS in my opinion have all the potential of becoming Europe’s best airline if only they weren’t so reluctant to try and pretend being that low cost carrier they’ll never be, have never been, and will never ever become! SAS in my opinion should instead focus on becoming that high quality, full service airline they once were back in the days. I sincerely hope that the airline at some point in the future will realise the importance of providing proper service to the costumers, and when they do they will have my fullest support!



January 3rd 2012 – Arriving in Zürich




Shortly after arriving on LX189 from Shanghai, I headed over to the SWISS Business Lounge for a shower, and some 3 hours of relaxing prior to my SAS flight back home to Stockholm.



.
View of the entrance to the SWISS Business and Senator lounges.



At the reception, I was greeted by Alice, a rather unfriendly female attendant in her mid 50s.


A: [Giving me strange looks]


Me: -”Hello”


A: -”Can I take a look at your boarding pass please?”


Me: -”Sure, here you go. I also have a question whether it would be possible to have my Star Alliance Silver status printed on my boarding pass?”


A: -”Status doesn’t matter at all. As long as you have the number on the boarding pass it’s no problem” [sigh]


Me: -”Err, okay are you 100% sure? It’s really important that I get those miles!”


A: [asks the colleague… Nasty whispers about the FFP] -”Yes, yes, yes even my colleague says it’s fine”


Me: -”Okay I’ll take your word then… Is it possible to use the showers as well?”


A: -”Just leave your boarding pass here and we’ll call you up. Enter the lounge to the right, please!”



To be quite frankly, I didn’t like the attitude of the lounge attendant since she basically refused to welcome me to the lounge, and was very reluctant to answering my requests in the first place. Heck, she didn’t even make an attempt to get my FFP card re-entered to the boarding pass. It could perhaps have been because of my young age, or preconceived notions about my race that was the reason for this scrumptious behaviour, nevertheless she wasn’t exactly making me feel welcome to this place, despite being a fare paying Business Class passenger.



.
The main seating area of the Business Lounge.



If there’s anything I’ve learned during the past few months is that one should never really expect much from a Business Class Lounge, and quite frankly in this turned out to be the case for this lounge as well. While the seating areas looked nice and comfy, the place was quite a bit crowded, noisy and dark. I was quite surprised to see so many people in the lounge considering my visit was during a business holiday.

Nevertheless, I managed to find myself a nice comfy armchair and sat down with a glass of water while waiting for my turn to use the shower. Soon, my name was called over the speakers and I went down to the reception to collect the key for the shower facilities. Alice strictly informed me that they had a 20 minute time limit for using the showers. I complied with her notification, and was handed over the key after which I quickly ran over to the shower rooms located at the far end of the lounge.



.
The fresh looking shower room.



The shower room both looked and felt much like a hotel bathroom. The amenities were rather basic, consisting of a generous helping of towels (and I didn’t have to pay for them. You hear that FlyingFinn76!), a hairdryer and two dispensers filled with shower gel. The amenities were more then sufficient for me as I already had my own toiletries in my backpack. Nevertheless, after a nice hydrating and relaxing shower, a shave, and a change of sweater, I was feeling nicely refreshed without any traces of jetlag left in the body at all.

Shortly afterwards, I headed back to the reception to return the key. In exchange I received a new boarding pass where my seat had been changed from 2F to 1A which was a very nice surprise since I often prefer to be seated at the front bulkhead row. But again, my status was not stated. With the new BP in hand, I headed over to the Smoker’s bar for a Cocktail.



.
They claim that this is the world’s longest staffed bar… Looks pretty long to me.




.
One of the cozy seating areas in the bar.




.
The Cocktail menu for this season. And a model of a SWISS A330-300, maybe something for Eric?



My impressions of the Bar were rather positive, and since the place was rather empty at this hour the cigarette smoke wasn’t much of a problem. After all the alcohol consumed on the flight, I decided just to go for the non-alcoholic drink options this evening. The drink options were rather limited, so I settled with a ”Pelican”. A cocktail consisting of grapefruit juice, grenadine and pineapple juice.



.
My ”Pelican”



To be quite honest, the ”Pelican” tasted more like orange juice with waay too much crushed ice. So I decided to have a ”Gulfstream” minus the Vodka which the bartender thought was very strange as he made some remarks to his colleague about it. I was however quite disappointed when the drink was served to me, as the barman for some reason had used white Curacao instead of Bols Blue (The proper Dutch stuff. Very goed stuff). After having spent roughly one hour in the bar, I headed back downstairs to the lounge to check out its offerings. Since I was still very stuffed from the previous flight, I decided only to have a glass of ice-water while spending the remaining hour surfing the free wifi on my iPhone.



.
View of the hot food offerings. Sorry about the uneven exposure.




.
Drink offerings looked very generous for being a Business Lounge.



At 7.15pm, I left the lounge and headed for gate A82 where my flight to Stockholm would depart.



.
View of airside ZRH. For some reason this place looks a lot like SkyCity at Arlanda, except nicer.



SK1606 Zürich ZRH – Stockholm ARN



Flight: SK1606 ZRH-ARN

Departure: 19.45

Arrival: 22.10

Duration: 2h 25m

Date: January 3rd 2012

Seat & Class: 1A Business Class

Aircraft & Reg: McDonnell Douglas MD-82 (DC-9-82) LN-RMS



As expected when arriving to the gate area, the place was mostly packed with Swedish leisure travellers. Pretty much all of them were wearing some form of attire that would indicate them having been on ski holiday in the alps, hence why many of them looked a bit sunburned. As I gazed through the windows, I was pleasantly surprised to find the mundane Boeing 737-600 replaced with a nowadays rare’ish MD-82. As Petteri Finn would say ”better catch a ride with them while you still can”, and I could only agree. The MD is perhaps my all time favourite short haul aircraft, and their comfort and flight characteristics simply cannot be matched by your everyday 737/A320. I knew already from the looks of it that this was going to be a good flight.



.
View of the crowded gate area. More people soon showed up.



At 7.25pm the boarding was called on the PA. Business Class passengers and Star Alliance Gold Card holders were allowed to board the plane first, followed by families with children and then the rest. I was the first one in line, and after having had my boarding passed scanned by the friendly gorgeous looking Swiss-Italian girl manning the gate, I was released down the jetway.



.
Entering this 19 year old machine. In fact it’s only six weeks older then myself which is quite young for a Mad Dog!



At the door our stereotypical SAS grandmother purser Jeanette, a charmy blonde lady in her mid 50s who later came to be serving the Business Class section exclusively, was greeting the passengers welcome aboard the flight. With SAS being an airline reflecting our core scandinavian values of Jantelagen in their service concept, you shouldn’t expect the service from the crew to be as professionally ”Mövenpick Luxury Hotel’esque” as the crews on SWISS.
On SAS the crew treats you more like a guest being welcomed to their home, which in some ways felt really nice, warm and authentic. It was like taking a stroll down memory lane to the SAS of the olden days, where the Scandinavian Hospitality was airline’s main focus to the costumers, hence why the airline had gained such a good service reputation much similar to how we perceive Singapore Airlines today.

Feeling strangely happy and sentimental, I stowed by backpack and Docs in the overhead compartment before making the short beeline to my bulkhead seat 1A. As expected the seat was very soft, plush and comfortable. I don’t recall there being any short haul Economy Class seat out there that could match the comfort of those found on the SAS MD fleet. With nobody seated in the aisle seat, I was able to stretch out my legs without feeling restricted by the bulkhead.



.
Legroom was pretty adequate for me. I really like the bulkheads on the MD.



As boarding was completed, it turned out that I was the only passenger seated in Business Class. Only this flight Business Class consisted only of row 1, whereas row 2 was Economy Extra. Both rows were situated in front of the curtain, and with nobody seated in Economy Extra I had the whole front section of the aircraft to myself. Economy Class appeared to be quite full on this flight, and as the boarding was in progress I received some strange, hence slightly surprised looks from the passengers.

Soon Jeanette approached my row to distribute pillows and newspapers.


J: -”Hi there, do you speak Swedish?”


Me: -”As a matter of fact I do!” [big smile]


J: -”That’s great. Would you like to have an evening newspaper? May I offer you a pillow as well?”


Me: -”Yes I’ll have an Aftonbladet, and a pillow would be very nice”




.
My pillow and evening newspaper.



My pillow and newspaper were promptly handed over to me. As expected the pillow turned out to be one those beautifully stylish Marimekko ones. As mentioned in my previous report, advert alliances are very common in the airline industry, and in SAS’s case they tend mostly to be promoting local designer home furniture brands such as Iittala, Marimekko, Orrefors, Georg Jensen, and Royal Copenhagen. IKEA is however NOT on the list of supported brands, as they in SAS’s world are ”too faux”. Please take note, fellow readers! Never ever associate SAS with IKEA any time in the future!

For some foolish reason, I handed over my jacket to Jeanette assuming that she would stove it in the closet like they did on my SWISS flight, but no dice she simply turned her back and walked away! Yes so it seems, Jantelagen is playing its role here ”In the folkhemmet, everyone stoves their own jackets” so I was left with either keeping the jacket in lap or stowing it in the overhead myself. I opted for the latter.



.
SAS B737-600 headed for Oslo parked at the adjacent gate. Copenhagen flight was parked to our right.



As is the case on all SAS flights, the aircraft pushed back bang on time. With the pushback slowly in progress, I could hear the distinct whine of the two Pratt&Whitney JT8D-217C engines being spooled to life. Following pushback was a quick and bumpy taxi to the runway before performing an extremely powerful and steep rocket-like takeoff – The true MD-80 style!



.
Takeoff. I usually try and not have a B717 in my reports as they’re reserved by ”you-know-who”.



Following the takeoff was a steep and powerful climb, and a 180 degree U-turn offering some very spectacular night time views of Kloten Airport we flew right back over it. As is the case on all SAS flights, the seatbelt sign was turned off just 10 minutes after takeoff, followed by our female captain coming over the PA announcing the flightpath and quite strangely the service concepts offered in each cabin. This was in fact my third flight with the same female captain as I quickly recognised her voice, and the way that she always make announcements regarding the service concept from the cockpit despite it being the purser’s job. Also both my previous flights with her have been on the MD-80.

Soon, Jeanette appeared from the galley to draw the curtains separating Business/Economy Extra from the rest of the cabin. Yes, she made sure that the curtain was always properly shut throughout the flight, and she kept it well guarded by kicking out any Economy passenger from trying to enter the inner sanctum of short haul air travel. Truly excellent work SAS!

Service soon began by Jeanette coming around with a big basket containing all the high-end magazines that you normally only find in the stores.


J: -”I figured you’d might want something to read during the flight?” [promptly presenting the National Geographic, Top Gear Magazine, Wallpaper, and Vogue on the adjacent seat]


Me: -”I’ll just settle with this week’s copy of Newsweek”


J: -”Okay. Just let me know if you want any other magazine to bring with you home”




.
My copy of Newsweek.



After having just finished reading Niall Ferguson’s weekly anti-Obama column, Jeanette came around again with a tray of hot towels.


J: -”May I offer you a hot towel before the meal service?


Me: -”I’ll gladly take one, thank you!”




.
Refreshing hot towel to start the service on this evening’s flight to Stockholm.



Shortly afterwards, Jeanette came to collect my towel before taking orders for the apéritif service.


J: -”Would you like something to drink before the meal service? We have two Champagnes of offer if you’re interested. A Nicolas Feuillatte Brut Reserve, and Brut Chardonnay”


Me: -”I think I’ll skip the alcohol for now, and just go for some tonic and tomato juice”


J: -”We only have spicy tomato juice, if that’s okay? Would you like to have some ice and lemon with your tonic?


Me: -”Spicy sounds very good, and I’d gladly take ice and lemon with the tonic, please”


J: -”I’ll get those for you. Let me know if you want anything else”



My TJ and T were promptly placed on my tray table, along with the famous SAS tumblers handmade by Orrefors of Sweden, and a pack of salty nibbles.



.
A generous helping of non-alcoholic beverages provided this evening.




.
Spicy Virgin Mary was very delicious! Note the Orrefors logo.



Jeanette was keeping a close eye on me from the galley, and as soon as I had finished my nibbles and tomato juice she came out and served me the dinner tray.



Dinner Menu Business Class SK1606



Starter: Pepper and lemon marinated fillet of salmon


Main Course: Pork fillet with roast potatoes, steamed apples, roast beets and sauce béarnaise


Cheese: Sweciaost from Sweden and French Camembert


Dessert: Toblerone Chocolate


Bread and butter


A selection of alcoholic and non-alcoholic beverages


Coffee or tea




.
The generous dinner tray served on this flight.




.
Closeup of the main course.



The contents of the tray looked very similar to what LX offer in Business Class on the same route, except for the salad starter being replaced by an amuse bouché sized starter bowl containing a delicious piece of salmon fillet. The salmon as expected was absolutely delicious, it was rich in fat, and with the gentle seasoning the salmon’s natural flavours were nicely enhanced. This delicious treat was finished in one bite. Such a shame that they didn’t serve it in a larger portion.

The main course consisted of a very generous serving of pork fillet, estimated to be at least 250 grams. The meat was cooked to perfection as it had a nice and tender texture, and a juicy flavour. The rosemary seasoning blended in perfectly with the pork, much like basil does with tomato. The potatoes were not much to write home about, although edible when mixed with the béarnaise sauce that also tasted nicely lean, without that richness that it’s normally associated with. The roast beets and apples provided some very interesting flavours to the food. All in all, the main course was a huge success. Much better than what I was served for lunch on SWISS, previously that day.

By the time I had finished the main course, I was feeling incredibly stuffed. Finishing those two generous slices of cheese turned out to be quite the effort, although it did become manageable at the end. The bread was however skipped. Shortly afterwards, Jeanette came over to collect the tray.


J: -”Did you enjoy your meal?”


Me: -”Yes, everything tasted fantastic, thank you”


J: -”Can I offer you any coffee or tea, and perhaps a digestif?”


Me: -”I’ll have a cup of tea, and some Bailey’s with ice”




.
Rounding off the meal with some tea, chocolate and Bailey’s. Note the beautiful teacup, hand made and hand painted by Royal Copenhagen, specially made for SAS.



The teacup along with the Toblerone chocolate bar were promptly taken off the tray, as Jeanette came back with my Bailey’s and poured me the tea from those distinctive custom designed ”SAS-pots”.

By the time my table had been cleared, I began feeling very sleepy. Maybe it was the Bailey’s or perhaps the time difference finally taking its toll. Nevertheless, I grabbed the Marimekko pillow, moved to the aisle seat 1D (the seat has enough legroom to stretch out fully), and went to sleep ”Petteri Finn-style”. I was later woken up by the sound of our female captain coming over the PA announcing that our landing at Arlanda would take place in 20 minutes. The seatbelt sign was turned back on, and the cabin was prepared for landing. I put my camera in the backpack, and moved back to my original seat 1A for the landing.

The approach can only be described as one of the scariest ones I have ever experienced in my entire lifetime. During our descent, we plunged down into a snowy storm could with some severe turbulence. The dense clouds surrounding the aircraft formed a bright halo as they were illuminated by the landing lights. The halo made it very difficult to determine whether the aircraft was close to the ground or not. The aircraft was thrown up and down violently by the turbulence, and the throttles were put to idle several times as the nose raised, giving the impression of the aircraft coming in for a landing while we in reality were still several thousand feet up in the air. It was by far one of the scariest approaches of my lifetime, and at one point I was really starting to have doubts on the pilot.

Luckily, our Mad Dog soon emerged from the cloud and the northern suburbs of Stockholm became visible down below. Slowly the aircraft made its final approach to Arlanda’s 01L/19R runway before gently kissing the tarmac. This was followed by a smooth breaking, and a taxi to the Schengen gates at Arlanda’s Terminal 5 before the engines spooled down as the aircraft docked to the gate bang on time, as always on Europe’s most punctuate airline for the 4th year in a row! Seatbelt sign was turned off, and the fluorescent lights illuminated the cabin as all the passengers were eager to grab their belongings and leave the aircraft as quickly as possible.

As usual, I stayed in my seat until everyone had left the plane since I wanted to make a little request from Jeanette and the rest of the crew. Soon, I approached the galley where Jeanette, her friendly colleagues from the back, and our female captain (who looked more like a school teacher then someone with the best job on the planet, flying the meanest, most old school and hard core flying machines out there!) were greeting the passengers goodbye. I thanked Jeanette for her excellent work this evening, making the flight truly memorable. Of course, my thanks were given to the captain as well for her impressive skills in tackling those storm clouds, and safely bringing us back to earth. Upon giving some complements about the lovely tableware, Jeanette instantly responded.


J: -”Well if you think our teacups look so nice, we’d gladly let you have one to take home as a souvenir”


Positively surprised by their generosity, I was more then happy to accept the teacup as a souvenir. I thanked the crew one final time before slowly exiting the aircraft, and making my way up the jetway and into the terminal. I couldn’t help but thinking that this must perhaps have been the best SAS flight, I have ever experienced. It felt great to have my home airline put a flawless end to a flawless vacation, making me one happy man.

The end.


Conclusions



What simply concludes this grand show of excellence is the fact that the Scandinavian Hospitality is not dead. It is still very much alive, just like back in the olden days which shows that SAS still have all the potential for being a truly great airline. However nowadays being welcomed as a guest into the home of SAS is not a right for all passengers like it used to be. Today being well treated by the warmth and friendliness of the crew is a privilege reserved exclusively for the passengers up front.
What makes it worse is the fact that the airline is highly reluctant to make this truly amazing service concept available to more passengers, as they’re strictly determined to charge top-top dollar by only selling full-flex tickets in both Business and Economy Extra. Reasonably priced Eco-to-Biz upgrade fares similar to those offered by British Airways and SWISS are sadly out of the question for SAS, mainly because they seem to live with the constant fear of loosing the boutiqueness and exclusivity of their short haul ”premium” concepts.

With that in mind, it is highly unlikely that I will ever fly SAS Business Class again in the near future which is quite sad since the airline I love to ”hate” finally managed to show off its best side. Nevertheless if SAS would ever decide to introduce similar Eco-to-Biz upgrade fares (or re-introduce free service in Economy Class) they will for sure make one happy and loyal costumer for many years to come. When that day will be is for faith to decide.



Previous Reports



Feel free to have a look at my previous reports. The reports are categorised chronologically based on their time of publication.


2012

Swiss Flatbed Business Class: PVG-ZRH +More (pics) (by LH4116 Jan 23 2012 in Trip Reports)

Proper Long Haul – Swiss Made: ARN-PVG Y (pics) (by LH4116 Jan 10 2012 in Trip Reports)

2011

LH Italia, You Won’t Be Missed! ARN-MXP C (pics) (by LH4116 Oct 31 2011 in Trip Reports)

Parisian City Break à La Air France. ARN-CDG Y Rt (by LH4116 Aug 27 2011 in Trip Reports)

Long, Sleek And Still Blue. Finnair B757! (pics) (by LH4116 Aug 5 2011 in Trip Reports)

Off To Norway, On A Classic. ARN-BGO SAS Y (pics) (by LH4116 Jul 30 2011 in Trip Reports)

”Flying It Fake” On SAS, ARN-DLM Rt In ”C” (pics) (by LH4116 Jul 5 2011 in Trip Reports)

Norwegian ARN-GOT Inaugural Flights, Feb 17 (pics) (by LH4116 Feb 25 2011 in Trip Reports)

2010

TAP Portugal, And The Moroccan Travesty (pics) (by LH4116 Jul 15 2010 in Trip Reports)

2009

KLM Y, ARN-AMS R/t + Wonderful Holland (pics) (by LH4116 Oct 30 2009 in Trip Reports)

Trip Report: Train to Gothenburg, 1st Class (pics) (by LH4116 Jul 10 2009 in Non Aviation)

I Give You, SAS At Its Very Best! (pics) (by LH4116 Apr 17 2009 in Trip Reports)


Comments are much appreciated!

//Jonas


SAS Plus is Business Class made faux!
29 replies: All unread, showing first 25:
 
User currently offlineLuxair747SP From Germany, joined May 2010, 504 posts, RR: 17
Reply 1, posted (2 years 5 months 2 weeks 6 days 15 hours ago) and read 11380 times:

Hi Jonas,

what an excellent report about your "beloved" airline SAS.
You just proved me that even the fauxest airline around can offer excellent service to their better customers.
The meal looked lovely and the drink selection also seemed to be fine.

Thanks a lot for sharing this great evening read!!!
Cheers
Johannes


User currently offlineLH4532 From Germany, joined Sep 2011, 81 posts, RR: 12
Reply 2, posted (2 years 5 months 2 weeks 6 days 14 hours ago) and read 11358 times:

Guten Abend Jonas ,

Very nice TR about SK´s Business Class . You sure put a lot of effort into your TR´s , it sure is worth it . I have enjoyed reading it .

Quoting lh4116 (Thread starter):
being stuck in SAS Economy Class

I had very nice flights in Economy Class with SK when I flew FRA-CPH-FRA .

Quoting lh4116 (Thread starter):
At the reception, I was greeted by Alice, a rather unfriendly female attendant in her mid 50s.

Too bad that she was unfriendly . I always thought that employees with LX are very friendly and helpful .

Quoting lh4116 (Thread starter):
They claim that this is the world’s longest staffed bar… Looks pretty long to me.

It sure is the longest bar . Just look at the long thing   .

Quoting lh4116 (Thread starter):
I decided just to go for the non-alcoholic drink

I would also have taken the non-alcoholic drink .

Quoting lh4116 (Thread starter):
Star Alliance Gold Card holder

Just wait and be patient   .

Quoting lh4116 (Thread starter):
The generous dinner tray served on this flight.

Very nice dinner tray . I´m not hungry anymore if I just look at it .

Quoting lh4116 (Thread starter):
The approach can only be described as one of the scariest ones I have ever experienced in my entire lifetime.

Really , Jonas ?

Quoting lh4116 (Thread starter):
Note the beautiful teacup, hand made and hand painted by Royal Copenhagen, specially made for SAS.

Very nice teacup . I like the blue handle .

Quoting lh4116 (Thread starter):
J: -”Well if you think our teacups look so nice, we’d gladly let you have one to take home as a souvenir”

That was very friendly of the lady giving you the teacup . It does not happen all the time .


What else should I say ? I did not expect that this TR would be online that fast . Maybe the LX lady was just having a bad day and thats why she was grumpy and unfriendly . It happen all the time . You just have to be lucky who you get .


Daniel ( LH4532 )


User currently offlinevolvair From Germany, joined Oct 2011, 167 posts, RR: 0
Reply 3, posted (2 years 5 months 2 weeks 6 days 14 hours ago) and read 11314 times:

Hej Jonas,

great trip report on a product I would love to try out once. And also: congratulations on your whole tripreport series, you provided us with interesting stories and awesome pictures!

SK business class looks quite good and up to par with LX's on your way down to ZRH. Good to hear you had a nice experience with the crew!

However -- and with all due respect -- I don't quite get what you have against SAS economy...

Quoting lh4116 (Thread starter):
Today being well treated by the warmth and friendliness of the crew is a privilege reserved exclusively for the passengers up front.

Okay, they do BOB, but it is still a full-service carrier when it comes to ground service or luggage and you are not forced to pay any extra hidden rip-off fees with them, either. And as you say yourself, they are very punctual. I only have 2 flights with SAS under my belt -- and I acknowledge that you have more experience with them -- but at no point did I find that the crews lacked hospitality.


User currently offlineThe777Man From United States of America, joined Jul 1999, 6491 posts, RR: 55
Reply 4, posted (2 years 5 months 2 weeks 6 days 14 hours ago) and read 11230 times:

Hej Jonas!

Very nice report with very nice pictures !

Dinner looks REALLY good; too bad the Bearnaise was lean, it's supposed to be very rich. Also there should have been much more of it but still very good.

I don't really like the Orrefors glass but prefer the Ittala glasses seen on AY instead.

Nice that they let you keep the tea cup.

I really disagree with you on SK's service concepts; the service they offer is what they can afford; they are losing a LOT of money now so why would they increase their costs by being more full-service ?? Same with Y to C upgrade for cheap; if it was cheap, no one would buy C !

Looking forward to your next report.

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlinedeltamartin From Sweden, joined Dec 2010, 1061 posts, RR: 7
Reply 5, posted (2 years 5 months 2 weeks 6 days 13 hours ago) and read 10955 times:

Hejsan Jonas!

Great report, as usual with great pictures!
SK Business Class sure seems nice, sitting on row one on the MD80 must have been one quiet ride!
How nice of that FA to give you that teacup, what a great souvenir.

Quoting lh4116 (Thread starter):

Ever since that bright genius at the SAS marketing department came up with the idea of profiling the airline more as a LCC in order to appeal to the the seemingly patriotic, hence mentally crippled Scandinavian leisure passengers (no pun intended). Flying SAS has quite frankly become a real pain in the a**. At least to me. In my world, being stuck in SAS Economy Class is like enduring a replication of hell, from the inside of an aluminium tube. I was betrayed by the airline I once loved, the airline who once upon a time was world famously known for their ”Scandinavian Hospitality”, had now turned into the likes of a sub standard low cost carrier.

I don't fully agree with those harsh words but I agree that SK Economy Class in-flight service has been bad in recent years. At Least they are taking a step in the right direction now with the introduction of free Coffee and Tea!

Quoting lh4116 (Thread starter):
View of airside ZRH. For some reason this place looks a lot like SkyCity at Arlanda, except nicer.

Does indeed look very similar to Sky City, I'm guessing this was airside, though?

Quoting lh4116 (Thread starter):
The MD is perhaps my all time favourite short haul aircraft, and their comfort and flight characteristics simply cannot be matched by your everyday 737/A320.

I totally agree with you on that one. MD80 is among the best aircrafts out there.

Quoting lh4116 (Thread starter):
As boarding was completed, it turned out that I was the only passenger seated in Business Class. Only this flight Business Class consisted only of row 1, whereas row 2 was Economy Extra.

As it so often is, lots of Y passengers, not so many Y+ and C passengers. I hope the Y passengers yields were high enough.

Quoting lh4116 (Thread starter):

Main Course: Pork fillet with roast potatoes, steamed apples, roast beets and sauce béarnaise

Wow that does indeed sound great, I'm glad to hear you enjoyed it!

Martin


User currently offlineQuokkas From , joined Dec 1969, posts, RR:
Reply 6, posted (2 years 5 months 2 weeks 6 days 9 hours ago) and read 10682 times:

Hi Jonas,

Thanks for an entertaining conclusion to your China Trip.

Quoting lh4116 (Thread starter):
Can I take a look at your boarding pass please?”

What, no good evening or anything? That is just plain ignorant and rude. A smile costs nothing but can gain a lot.

Quoting lh4116 (Thread starter):
one should never really expect much from a Business Class Lounge

There are lounges and then there are lounges. But why are so many dark and dingy places. I suppose their designers think the subdued lighting is more relaxing. Then again, perhaps they are economising on the power bills. 
Quoting lh4116 (Thread starter):
I was pleasantly surprised to find the mundane Boeing 737-600 replaced with a nowadays rare’ish MD-82.

A welcome surprise, indeed, to have an equipment change to a preferred type.

Quoting lh4116 (Thread starter):
was greeting the passengers welcome aboard the flight.

Ah, that's more like it...

Quoting lh4116 (Thread starter):
I had the whole front section of the aircraft to myself

Wonderful, almost like having your own private jet. And the service appears to have matched. Nice touch, too, letting you have a tea cup to keep.

Thanks for sharing,
Roy


User currently offlineWidebodyroga From United States of America, joined Sep 2008, 613 posts, RR: 16
Reply 7, posted (2 years 5 months 2 weeks 6 days 8 hours ago) and read 10656 times:

Hey Jonas,

Great TR. Loved the photos! Great quality. Have I mentioned before how much I like your writing style, albeit the continuous misspelling of "than" (-->then)? 

As I said, I loved your description of events and the detailed analysis of SAS' profile in recent years. Too bad for the snotty lady at the lounge but I am glad that your faith in SAS has been somewhat restored. I have never flown with them but my sister is flying with them to ARN (from either LHR of LGW, can't remember) in a few months so I am eager to hear what she thinks.

Tack,

WBodyroga

[Edited 2012-02-02 18:35:53]


Visit my aviation page: http://widebodyroga.weebly.com/
User currently offline767747 From United States of America, joined Jan 2005, 1911 posts, RR: 24
Reply 8, posted (2 years 5 months 2 weeks 6 days 7 hours ago) and read 10560 times:
Support Airliners.net - become a First Class Member!

Great report on your flight with SAS on the MD-82! Looks like you had a good flight with them in J ... We had a great time flying SAS back in September, and your trip report brought back memories.

Wonderful Flight With SAS In Intl - Business! (by 767747 Sep 21 2011 in Trip Reports)

Thanks for sharing!

Matthew (767747)


User currently offlinenethkt From Thailand, joined Apr 2001, 1067 posts, RR: 3
Reply 9, posted (2 years 5 months 2 weeks 6 days 3 hours ago) and read 10291 times:

It's Scandinavian. Love SAS, always have, always will.
I love the small details they put into the hardware onboard. It's MD80s for anyone's sake, and still look impressive!
Thanks for your perfect report (as usual)
Net-hkt



Let's just blame it on yields.
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6714 posts, RR: 78
Reply 10, posted (2 years 5 months 2 weeks 6 days 3 hours ago) and read 10291 times:

Hi Jonas,

another great report, well done! SK's shorthaul C Class product is very impressive - I particularly like the catering!

Quoting lh4116 (Thread starter):
As always the report is accompanied with some decent quality pictures that I hope you’ll enjoy.

Stop unterstating, Jonas. They're high-quality pictures, as usual.

Quoting lh4116 (Thread starter):
In my world, being stuck in SAS Economy Class is like enduring a replication of hell, from the inside of an aluminium tube.

Nothing can be worse than FR...  

Quoting lh4116 (Thread starter):
It could perhaps have been because of my young age, or preconceived notions about my race that was the reason for this scrumptious behaviour, nevertheless she wasn’t exactly making me feel welcome to this place, despite being a fare paying Business Class passenger.

Hopefully she just had a bad day. The fare shouldn't matter, btw - Business is Business. Even an award ticket needs to be earned somehow.

Quoting lh4116 (Thread starter):
In fact it’s only six weeks older then myself which is quite young for a Mad Dog!

These birds are getting old!  

Quoting lh4116 (Thread starter):


J: -”That’s great. Would you like to have an evening newspaper? May I offer you a pillow as well?”

Wow, what a pretty design!

Quoting lh4116 (Thread starter):
J: -”Well if you think our teacups look so nice, we’d gladly let you have one to take home as a souvenir”

Very nice. I got a pretty cup on a Business Class flight last year - and it belongs to the collection of another A.net member now...but I won't go into detail here.  


PH



Nothing's worse than flying the same reg twice!
User currently offlineagrflyer From Switzerland, joined Nov 2005, 160 posts, RR: 0
Reply 11, posted (2 years 5 months 2 weeks 6 days 3 hours ago) and read 10247 times:
Support Airliners.net - become a First Class Member!

Quoting lh4116 (Thread starter):
I didn’t like the attitude of the lounge attendant since she basically refused to welcome me to the lounge, and was very reluctant to answering my requests in the first place

I do not know why but this happens to me almost everytime I am using this lounge facility (Gold lounge) at my home airport. I almost never had a proper welcome there from the lounge attendants.

Nevertheless great reoprts from your trip to the PRC.



BSL-BRU-BSL in July on SN in Y, MXP-MUC-ORD/DFW-FRA-MXP in September LH in C, ZRH-TLV-ZRH in October LX in Y
User currently offlineOA260 From Ireland, joined Nov 2006, 26844 posts, RR: 58
Reply 12, posted (2 years 5 months 2 weeks 6 days ago) and read 9994 times:

Nice report as usual Jonas . Great to see another good SK report. I love them and always look forward to a SK flight.

Meal very nice and gotta love the MD's .

Thanks for the great pics and read.

Regards

Philip  


User currently offlinesultanils From Belgium, joined Mar 2010, 1650 posts, RR: 30
Reply 13, posted (2 years 5 months 2 weeks 5 days 21 hours ago) and read 9786 times:
Support Airliners.net - become a First Class Member!

Hi there Jonas,

A very nice report, explaining your love/hate affair with the airline called SAS. You invested quite some time into the details ie layout. Good job, Jonas!
I like your observational writing style, and yes, once again I liked the decent enough pics  . However I cannot comprehend this anti-SAS that is almost raging inside you and keeping you for sure awake at night    Imho it’s an airline like any other: it carries pax from A to B. It tries to do that in safety and relative comfort and at a decent price. It’s as simple as that... But you know... I’m just a simple man 

Quoting lh4116 (Thread starter):
But to me, this was more of an opportunity to sample a very unique and highly exclusive product.

Tell me what is so very unique and highly exclusive on SAS’ business class? Is it maybe the plush velvet seat, the enormous amount of legroom or the fact that you have to stow away your jacket yourself?

Quoting lh4116 (Thread starter):
In my world, being stuck in SAS Economy Class is like enduring a replication of hell, from the inside of an aluminium tube.

There are much worse things in life. I’m actually very glad to be able to sit my a... on one of these ultra luxury eco seats that SAS have in their metal tubes  

Quoting lh4116 (Thread starter):
A cocktail consisting of grapefruit juice, grenadine and pineapple juice.

Looks and sounds tasty. Were the grapefruit and pineapple juice freshly made?

Quoting lh4116 (Thread starter):
For some reason this place looks a lot like SkyCity at Arlanda, except nicer.

Now you mention: yes indeed   

Quoting lh4116 (Thread starter):
to how we perceive Singapore Airlines today

… and others.

Quoting lh4116 (Thread starter):
Economy Class appeared to be quite full on this flight, and as the boarding was in progress I received some strange, hence slightly surprised looks from the passengers.

Admittedly, you were giving them the ‘look at me’ eye since you were seated at the other side of the divider this time, no 

Quoting lh4116 (Thread starter):
Yes, she made sure that the curtain was always properly shut throughout the flight, and she kept it well guarded by kicking out any Economy passenger from trying to enter the inner sanctum of short haul air travel.

Now how many pax tried to enter your secret haven this time?

Quoting lh4116 (Thread starter):
J: -”Well if you think our teacups look so nice, we’d gladly let you have one to take home as a souvenir”

That’s a very nice gesture of the FA. And a reminiscence of how things used to be in the past?

Sultanils



In thrust we trust.
User currently offlineroberts87 From Netherlands, joined Dec 2011, 959 posts, RR: 0
Reply 14, posted (2 years 5 months 2 weeks 5 days 21 hours ago) and read 9752 times:

Great trip report as usual!
I have always enjoyed my trips on SK in Economy (just don't expect anything special), but the C service looks very good. A very nice way to end your trip!


User currently offlineakhmad From Netherlands, joined Sep 2005, 2438 posts, RR: 53
Reply 15, posted (2 years 5 months 2 weeks 5 days 17 hours ago) and read 9586 times:

Hi Jonas,

Excellent finale. Now I understand why this particular SK flight has become so special. You were the only Business class passenger enjoying the full attention of Jeanette.   


Quoting lh4116 (Thread starter):
The MD is perhaps my all time favourite short haul aircraft,

Mine too. The only thing is they do not fly to my hometown Semarang anymore.

Quoting lh4116 (Thread starter):
and some Bailey’s with ice”

Inspired by (Airbus)eric? 


Thank you for sharing. I assume we will get to read many more of your SK in-flight experiences in the future.   

Best wishes,
Suryo



Friends forever
User currently offlinesignol From United Kingdom, joined Oct 2007, 2992 posts, RR: 8
Reply 16, posted (2 years 5 months 2 weeks 5 days 10 hours ago) and read 9202 times:

Hi Jonas,

nice to see your finale to the Chinese series.

Firstly I've never flown SAS, so have nothing to compare it to, but I'm sure

Quoting lh4116 (Thread starter):
Economy Class is like enduring a replication of hell

is a bit harsh  
Quoting lh4116 (Thread starter):
At the reception, I was greeted by Alice, a rather unfriendly female attendant in her mid 50s.
Quoting lh4116 (Thread starter):
It could perhaps have been because of my young age, or preconceived notions about my race that was the reason for this scrumptious behaviour,

I would suspect your age - race has nothing to do with it, indeed many many people of Middle Eastern origin are known to be qute rich. Alternatively, she had had a bad day and couldn't wait to get home to her family and bed.

The lounge itself looks very nice, with reasonable offerings (again, not that I have many to compare it to!)

Onto the flight.

Quoting lh4116 (Thread starter):

As boarding was completed, it turned out that I was the only passenger seated in Business Class

Lucky you! As there was only 1 row of economy, this must be why your boarding pass was changed, from 2F to 1A.

Food looks good! Though the cup looks a little dainty for my liking - a big mug of tea would go down much better!

A shame about the descent - flying into a snowstorm cannot be fun, good job to the pilot for getting you down safely. And how much in your conversation were you hinting about keeping the teacup?  

Thanks again for the highly interesting series!

signol



Flights booked: none :(
User currently offlineLH4116 From Sweden, joined Aug 2007, 1710 posts, RR: 14
Reply 17, posted (2 years 5 months 2 weeks 4 days 23 hours ago) and read 8939 times:

Hey Guys, thanks for the round of replies. I'm glad you all enjoyed reading!  
Quoting Luxair747SP (Reply 1):
You just proved me that even the fauxest airline around can offer excellent service to their better customers.

Hey Johannes. Well, SAS have never been a faux airline in their premium cabins. I recon they are one of the best there 
Quoting LH4532 (Reply 2):
Too bad that she was unfriendly . I always thought that employees with LX are very friendly and helpful .

Hi Daniel. Yes that was also my thought about the LX staff. But I guess the workers on the ground might be different from the cabin staff, they are still very friendly, and I hope they will remain that way.

Quoting LH4532 (Reply 2):
Really , Jonas ?

Yes it was in fact very scary. My approach on the LH A321 however was also very bumpy, but a bit more fun. Maybe because I was less tired  
Quoting volvair (Reply 3):
SK business class looks quite good and up to par with LX's on your way down to ZRH.

Hey there! Yes SAS Biz was really great. On my way down I actually flew Economy on SWISS, very good flight, excellent service. I recon full-service Y is all that's needed on short haul. Check out the previous reports if you haven't read it yet  
Quoting volvair (Reply 3):
However -- and with all due respect -- I don't quite get what you have against SAS economy...

Well in my opinion, SAS are great at everything. But the lack of food is what I really dislike. Flying SAS Y just doesn't trigger those stimulus in my brain that gives me the feeling of having had a proper flight. Food and drinks is really important to me, and with BOB it's just not the same.

Quoting The777Man (Reply 4):
Dinner looks REALLY good; too bad the Bearnaise was lean, it's supposed to be very rich. Also there should have been much more of it but still very good.

Hey Lars, thanks for stopping by! The sauce Béarnaise was actually really good, despite being slightly lean. It still had some flavor in it which I liked. There was some more sauce in the bottom of the dish, but I agree still should've been more.

Quoting The777Man (Reply 4):
ame with Y to C upgrade for cheap; if it was cheap, no one would buy C !

Actually this kind of offer is targeted at a very niche segment, there are some passengers who will purchase it, i.e the more seasoned pax. To keep a low-profile about it prevents devaluating the premium concepts. Did you know that they offer cash-ups on long haul flights at the airport? (not Optiontown i.e). This offer is basically unheard of, few people know about it.

Quoting deltamartin (Reply 5):
At Least they are taking a step in the right direction now with the introduction of free Coffee and Tea!

Hi Martin. Well free coffee is good, it's very un-swedish to charge your guests for coffee. However the idea of free coffee is to boost sales of the other items, so they crew tries to sell other stuff along with serving it. However this haven't seemed to work out well for SAS as most people are happy and just settle for the coffee. I doubt they'll keep the free coffee for long.

Quoting deltamartin (Reply 5):
As it so often is, lots of Y passengers, not so many Y+ and C passengers. I hope the Y passengers yields were high enough.

Well another good reason to offer OLCI cash-ups. Filling the premium cabins, and making up space in the back = more revenue, and perhaps a little bit of profit as well.

Quoting Quokkas (Reply 6):
What, no good evening or anything? That is just plain ignorant and rude. A smile costs nothing but can gain a lot.

Indeed! Her colleague wasn't friendly either. The first impression can really make or break an experience, and in this case the rude welcoming was the start of a poor lounge experience. The lounge wasn't much good at all.

Quoting Quokkas (Reply 6):
Wonderful, almost like having your own private jet. And the service appears to have matched. Nice touch, too, letting you have a tea cup to keep.

Hehe, exactly. I think Jeanette was more then eager to keep herself occupied during the flight, hence why she treated me so well  
Quoting Widebodyroga (Reply 7):
Have I mentioned before how much I like your writing style, albeit the continuous misspelling of "than" (-->then)?

Hey there! I'm glad you enjoy my writing. Actually those mis-spellings is on purpose, just as a signature touch to my writing style. Some authors in books tend to do that, hehe  
Quoting Widebodyroga (Reply 7):
I have never flown with them but my sister is flying with them to ARN (from either LHR of LGW, can't remember) in a few months so I am eager to hear what she thinks.

I believe SAS fly from LHR only, hence their very big presence there.

Quoting 767747 (Reply 8):
Great report on your flight with SAS on the MD-82! Looks like you had a good flight with them in J ... We had a great time flying SAS back in September, and your trip report brought back memories.

Hi Matthew, I'm glad you enjoyed my report. Of course I can never forget your report on SAS Biz, it was excellent and well worth being read two times. Would really love to try them out in C on long haul soon, but still that option town gamble worries me a bit. Y tickets are slightly overpriced, and service is sub-standard.

Quoting nethkt (Reply 9):
It's Scandinavian. Love SAS, always have, always will.

Hey Man, I'm glad you liked the report! I know SAS will always have a special place in your heard  
Quoting PlaneHunter (Reply 10):
Stop unterstating, Jonas. They're high-quality pictures, as usual.

Hello PH. Well fine if you say so   However some of the pics came out un-focus and blurry. I was tired, and not able to focus fully on the settings in the camera, and all.

Quoting PlaneHunter (Reply 10):
Nothing can be worse than FR...  

Hehe, well FR is out of the question to me. They don't deserve to be called an airline!

Quoting PlaneHunter (Reply 10):
These birds are getting old!  

Old but still great! Surprised the one I flew was so young.

Quoting PlaneHunter (Reply 10):
and it belongs to the collection of another A.net member now...but I won't go into detail here.

Agreed! 
Quoting agrflyer (Reply 11):
I do not know why but this happens to me almost everytime I am using this lounge facility (Gold lounge) at my home airport. I almost never had a proper welcome there from the lounge attendants.

That's very interesting. Perhaps that's common procedure at the LX lounges, to have rude staff? The SAS at the SAS Lounges are always very friendly.

Quoting OA260 (Reply 12):
Nice report as usual Jonas . Great to see another good SK report. I love them and always look forward to a SK flight.

Hi Philip, thanks for reading. Would love to see some more SAS reports from you too! Spend those BD miles while you still can  
Quoting sultanils (Reply 13):
Tell me what is so very unique and highly exclusive on SAS’ business class? Is it maybe the plush velvet seat, the enormous amount of legroom or the fact that you have to stow away your jacket yourself?

Hoi Nils. Well it's super exclusive and boutique because the fares are so so so so so so high. Forget BA First, Emirates Premium, SWISS Business, etc. They're all devaluated and bad, since simpletons like myself can easily access them with some cheap tricks, mileage or sales, etc, etc. However SAS always charge top-dollar for their tickets, hence the exclusivity of the product. I recon more people have flown on the Concorde then SAS Biz. Besides, when the products differentiate so much from Y, it has to be super super great, which is was proven to be! 
Quoting sultanils (Reply 13):
Looks and sounds tasty. Were the grapefruit and pineapple juice freshly made?

Sadly no, they were just poured from some carton. Was too tired to pay attention but that's what they tasted like  
Quoting sultanils (Reply 13):
Admittedly, you were giving them the ‘look at me’ eye since you were seated at the other side of the divider this time, no 

Actually no, if you read the first part you'll have my full opinion on people who do that   I was in my own cocoon, reading the newspaper and looking out the window. When boarding was complete, the man in row 3 stared quite a lot though, hence the surprised look(s)  
Quoting sultanils (Reply 13):
Now how many pax tried to enter your secret haven this time?

5 pax. All of them were sent out immediately.

Quoting sultanils (Reply 13):
That’s a very nice gesture of the FA. And a reminiscence of how things used to be in the past?

Yes indeed a reminiscence of the past, since back in those days the airlines used to give gifts to their premium pax.

Quoting roberts87 (Reply 14):
Great trip report as usual!

Hi Robert, thanks a lot for reading!

Quoting akhmad (Reply 15):
Mine too. The only thing is they do not fly to my hometown Semarang anymore.

Hi Suryo, That's a shame. But surely, there are some old DC-9's still flying around in Indonesia?

Quoting akhmad (Reply 15):
Inspired by (Airbus)eric? 

Hehe, it just happened to be a coincidence. But Eric still thinks I copy him  
Quoting signol (Reply 16):
is a bit harsh  

No not at all, I'm just stating the obvious     (from my point of view)

Quoting signol (Reply 16):
Lucky you! As there was only 1 row of economy, this must be why your boarding pass was changed, from 2F to 1A.

True. On the MD-82 the curtain goes all the way to row 2, whereas the B736 have it from row 4. So 2 rows of Y+&C was enough for this flight.

Quoting signol (Reply 16):
Food looks good! Though the cup looks a little dainty for my liking - a big mug of tea would go down much better!

Yes. the cup was quite small, hence the need for refills. But Jeanette was always there with the pot keeping me topped up.

Quoting signol (Reply 16):
And how much in your conversation were you hinting about keeping the teacup?

Not as much as one would expect  

//Jonas



SAS Plus is Business Class made faux!
User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 15
Reply 18, posted (2 years 5 months 2 weeks 4 days 22 hours ago) and read 8909 times:

Hi Jonas

What am I reading, a positve report on SAS by you  I had to sleep first before realising that this was a real positive SAS report.

Seems like they really impressed you, C-class looks nice on the md80s. Nice to see a real proper meal in J as well.
Seems like Jeanette did lookk after you well

Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlineThe777Man From United States of America, joined Jul 1999, 6491 posts, RR: 55
Reply 19, posted (2 years 5 months 2 weeks 4 days 16 hours ago) and read 8678 times:

Quoting LH4116 (Reply 17):
Did you know that they offer cash-ups on long haul flights at the airport? (not Optiontown i.e). This offer is basically unheard of, few people know about it.

Makes sense to do it at the airport only, if there are any seats left. Lots of airlines do that including UA. To upgrade to C LAX-LHR runs about USD 900.00 IF available at the airport.

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlineFlyingFinn76 From Finland, joined Jun 2009, 1706 posts, RR: 31
Reply 20, posted (2 years 5 months 2 weeks 3 days 19 hours ago) and read 8373 times:

Hej Jonas,

Good to see the last part of your Shanghai trip. Finally the attitude returns.

Quoting lh4116 (Thread starter):
Ever since that bright genius at the SAS marketing department came up with the idea of profiling the airline more as a LCC in order to appeal to the the seemingly patriotic, hence mentally crippled Scandinavian leisure passengers (no pun intended).

Well, I doubt the marketing department had much to do it, considering that such a change in the whole business model has really large implications everywhere in the company. And remember, it all started with Snowflake which wasn't very successful as its own "airline within an airline" so they decided to stop it and introduce the same concept into mainline.

Quoting lh4116 (Thread starter):
In my world, being stuck in SAS Economy Class is like enduring a replication of hell, from the inside of an aluminium tube.

That is very harsh. I can't really understand what your problem with SAS is? Ok, the service onboard is BOB, but to me that doesn't make the experience hellish. Sure, it's not optimal, but there's nothing bad about that - they tell you in straight terms that everything will be charged for and that's fine with me.

Considering you've never even flown with Ryanair etc. carriers with real crappy reputation your perspective is seriously jinxed.

You know, I don't like the fact that they have BOB for everything - I'd much rather see the service to be the same as with most American carriers - free (soft) drinks and BOB for other stuff. But it doesn't make it a "hellish" experience. Considering that the fares are dirt cheap most of the time compared to what they were ten years ago that's okay for me. You get what you pay for.

Quoting lh4116 (Thread starter):
In SAS’s world being innovative means inventing a centimetre thick sticker you put on the back of your iPhone to act as BP,

Come on, it is the airline that invented economy (or tourist) class for example, and pioneered polar flights.

Quoting lh4116 (Thread starter):
and overemphasising the meaning of time (which also acts as a major punchline in their ads).

Well, it depends on why and how you travel. Being a business traveler, time, punctuality and reliability are often far more important than to your average ski tourist to the Swiss Alps.

Quoting lh4116 (Thread starter):
The amenities were rather basic, consisting of a generous helping of towels (and I didn’t have to pay for them. You hear that FlyingFinn76!),

Yes, what should I hear? You are comparing LX's flagship lounge at its homebase to a generic lounge - that is not a very fair comparison.

Quoting lh4116 (Thread starter):
non-alcoholic drink options this evening.

Non-alcoholic drinks are like a car without gas or a light cigarette - very faux and pointless. Especially when it is free.

Quoting lh4116 (Thread starter):
View of airside ZRH. For some reason this place looks a lot like SkyCity at Arlanda, except nicer.

It's those large windows.

Quoting lh4116 (Thread starter):
As Petteri Finn would say ”better catch a ride with them while you still can”, and I could only agree.

Jonas, you and Suryo sometimes scare the heck out of me.

Quoting lh4116 (Thread starter):
hence why the airline had gained such a good service reputation much similar to how we perceive Singapore Airlines today.

SAS once tried to introduce their own version of the famous Singapore Girl as pioneered by SQ. It wasn't a big success - especially in Finland given the stereotype about the Swedes the "Fly with the Swedish Boy" didn't go down well.

Quoting lh4116 (Thread starter):
and Docs in the overhead compartment

You were again barefoot? LOL.

Quoting lh4116 (Thread starter):
Never ever associate SAS with IKEA any time in the future!

...apart from the SAS lounges which are just like lounging in an IKEA showroom.

Quoting lh4116 (Thread starter):
Also both my previous flights with her have been on the MD-80.

You know Jonas, pilots have something called the "type rating". They can't just fly any aircraft out there without having been trained on that particular type plus being certified for it by the aviation authorities. It's a crucial safety (and financial) issue.

Quoting lh4116 (Thread starter):
Me: -”I think I’ll skip the alcohol for now, and just go for some tonic and tomato juice”

I thought you said the crew had you drinking a lot on this flight. Come on, never turn down free champers.

Quoting lh4116 (Thread starter):
The generous dinner tray served on this flight.

That looks quite okay. Not sure about the salmon appetizer, but otherwise yes please - would go down well with me.

Quoting lh4116 (Thread starter):
and went to sleep ”Petteri Finn-style”

Come on, it's not like I'm the only person in the history of mankind to sleep well in planes. Go to the army and you will learn the valuable skill of being able to fall in anywhere, anytime.

Quoting lh4116 (Thread starter):
and at one point I was really starting to have doubts on the pilot.
Quoting lh4116 (Thread starter):
Of course, my thanks were given to the captain as well for her impressive skills in tackling those storm clouds, and safely bringing us back to earth.

Hmm, sounds a bit contradicting to me.

Quoting lh4116 (Thread starter):
Positively surprised by their generosity, I was more then happy to accept the teacup as a souvenir.

Hypocrite! You knew fully well what you were doing, so don't even bother playing that card.

Quoting lh4116 (Thread starter):
However nowadays being welcomed as a guest into the home of SAS is not a right for all passengers like it used to be. Today being well treated by the warmth and friendliness of the crew is a privilege reserved exclusively for the passengers up front.

Jonas, that's pure bs and you know it. The SAS crews treat you just the same way no matter which class you are traveling in. It's not like they spit on you after they realize you are actually seated behind the curtain. Most of the SAS crews I've ever flown with (and believe me, in 160 flights with SK I have flown with quite a few) have always been very nice, courteous and generally easygoing like most Scandinavians are. The young Swedish crews are the worst and the Danes the best, but still they have been a great bunch of people. Sure, there have been some rotten apples here and there - after all everybody has bad days and that happens with all airlines apart maybe from Air Koryo as everybody there is just so happy to serve their best nation in the world... And no, it doesn't have anything to do with the cabin you travel in.

Quoting lh4116 (Thread starter):
by only selling full-flex tickets in both Business and Economy Extra. Reasonably priced Eco-to-Biz upgrade fares similar to those offered by British Airways and SWISS are sadly out of the question for SAS, mainly because they seem to live with the constant fear of loosing the boutiqueness and exclusivity of their short haul ”premium” concepts.

Well, they are completely different airlines. Especially for BA premium longhaul travel is the only thing bringing in the money, thus they can do various things with their shorthaul product as it really exists just to feed the longhaul flights at the LHR megahub. SAS's longhaul operation is quite pitiful, so for them the premium shorthaul passengers are a completely different market segment and they need to maximize revenue out of them. Just remember how the "Saturday shopping trips" offered very cheap business fares but were only available on Saturdays when the business travelers are not flying.

You are comparing apples with oranges here.

Quoting lh4116 (Thread starter):
costumer

What's up with this? You misspelled "customer" three times in this report!? That's almost as bad as most Finn's spelling of "probably"...


User currently offlineFLIEGER67 From France, joined Sep 2003, 5131 posts, RR: 55
Reply 21, posted (2 years 5 months 2 weeks 3 days 16 hours ago) and read 8266 times:

Hi, Jonas,

well done story and pictures.
It looks like SK offers a really great biz product on you´re flight.
And these in combination with the old school MD, sure a great experience.

Greetings,
Markus(FLIEGER67)



Next: How to deliver a present in style!.
User currently offlineinfodesk From Switzerland, joined May 2006, 1447 posts, RR: 33
Reply 22, posted (2 years 5 months 2 weeks 3 days 2 hours ago) and read 8017 times:

Hi Jonas,

So, a good experience on SAS? I didn't see that one coming! And the MD to boot, excellent.

I love the pillow, glass and cup you got, such a wonderful example of Scandinavian style.

Quoting lh4116 (Thread starter):
It could perhaps have been because of my young age, or preconceived notions about my race that was the reason for this scrumptious behaviour, nevertheless she wasn’t exactly making me feel welcome to this place, despite being a fare paying Business Class passenger.

I'm sorry to hear you didn't get a proper welcome. I suspect that your age may have been a factor, that when she first saw you she didn't expect you would be entitled to use the lounge. However, one look at your bp and you should have been treated the same way as any other guest.

Quoting lh4116 (Thread starter):
A cocktail consisting of grapefruit juice, grenadine and pineapple juice.

Sounds nice.

Happy flying
Infodesk   



"Do nothing in haste, look well to each step and from the beginning think what may be the end" - Edward Whymper
User currently offlineLH4116 From Sweden, joined Aug 2007, 1710 posts, RR: 14
Reply 23, posted (2 years 5 months 2 weeks 2 days 18 hours ago) and read 7828 times:

Marc, Markus, PetteriFinn, and Hannah. Thank you very much for the replies. I'm glad you all enjoyed the report.

Quoting MSS658 (Reply 18):
Seems like they really impressed you, C-class looks nice on the md80s. Nice to see a real proper meal in J as well.

Hoi Marc, thanks for the feedback. A great flight indeed!

Quoting The777Man (Reply 19):
To upgrade to C LAX-LHR runs about USD 900.00 IF available at the airport.

I see, well 900 USD seems a bit steep to me, basically the fare difference from the first place. Not sure whether many people buy that?

Quoting FlyingFinn76 (Reply 20):
Good to see the last part of your Shanghai trip. Finally the attitude returns.

Actually, I wrote the first two sections before the whole trip to Shanghai, hence the traces of bad attitude  
Quoting FlyingFinn76 (Reply 20):
Well, I doubt the marketing department had much to do it,

Fine, they may not have been fully responsible, but they played a major part in turning SAS to a faux airline.

Quoting FlyingFinn76 (Reply 20):
Considering you've never even flown with Ryanair etc. carriers with real crappy reputation your perspective is seriously jinxed.

I have flown Ryanair a couple of times in the past, this was back in the good days when they were just like the SAS of today. I.e free airport check-in, free luggage, etc. Nowadays they're a complete replication of hell, and I would never ever fly with them today, especially since the fares are higher now then they were back then. Also after my hell'ish experience in Skavsta two years ago, I'll have noting to do with them.

Quoting FlyingFinn76 (Reply 20):
You know, I don't like the fact that they have BOB for everything - I'd much rather see the service to be the same as with most American carriers - free (soft) drinks and BOB for other stuff. But it doesn't make it a "hellish" experience. Considering that the fares are dirt cheap most of the time compared to what they were ten years ago that's okay for me. You get what you pay for.

To be quite frank, the US concept is a very good compromise. All I ask for is just a drink and a light snack, which is pretty sufficient for a 2hr EU hop. Also the BOB offerings on US carriers seem very good. Fares on SAS are not cheaper then any other airline, and yes we suffer from the curse of the home airline, hence why they're always so expensive.

Quoting FlyingFinn76 (Reply 20):
Non-alcoholic drinks are like a car without gas or a light cigarette - very faux and pointless. Especially when it is free.

I was pretty tired and worn after that long haul flight. I normally don't eat or drink much in the lounges, but still I prefer a lounge to have good F&B offerings, just to look at  
Quoting FlyingFinn76 (Reply 20):
You were again barefoot? LOL.

Yes, I always take my boots off when I step onboard the aircraft. Besides, they already have a carpet on the floor, so no probs for me.

Quoting FlyingFinn76 (Reply 20):
...apart from the SAS lounges which are just like lounging in an IKEA showroom.

Well, they are more like very fancy IKEA showrooms.

Quoting FlyingFinn76 (Reply 20):
You know Jonas, pilots have something called the "type rating".

Yes, I know that. I'm an aircraft technician for christ's sake  
Quoting FlyingFinn76 (Reply 20):
Come on, it's not like I'm the only person in the history of mankind to sleep well in planes.

Haha, I just had you in mind since you always sleep on your late evening flights. And after all, I was flying SAS 
Quoting FlyingFinn76 (Reply 20):
Just remember how the "Saturday shopping trips" offered very cheap business fares but were only available on Saturdays when the business travelers are not flying.

That was a very good offer, and it makes sense. I'm not saying they should introduce cheap C buy-ups on all routes, just the ones with low premium loads + on weekends and Business Holidays. A good way for them to earn some extra $$$

Quoting FLIEGER67 (Reply 21):
well done story and pictures.

Thank you Markus  
Quoting infodesk (Reply 22):
So, a good experience on SAS? I didn't see that one coming! And the MD to boot, excellent.

Oh yes, a great experience indeed. However it may just be one of very very few  
Quoting infodesk (Reply 22):
I suspect that your age may have been a factor, that when she first saw you she didn't expect you would be entitled to use the lounge.

Actually, there were quite many people in my age in the lounge. But I'm suspecting they were traveling with their parents who must likely've been Senators. So yes, she might've been wondering that I might've gone wrong as I was traveling alone.

//Jonas



SAS Plus is Business Class made faux!
User currently offline717Flyer From Finland, joined Jun 2011, 303 posts, RR: 10
Reply 24, posted (2 years 5 months 2 weeks 2 days 17 hours ago) and read 7771 times:

Quoting lh4116 (Thread starter):
Hejsan och välkomna, fellow a.netters.

Hejsvejs i lingonskogen, Jonas! (Sorry, I couldn't resist).  
Quoting lh4116 (Thread starter):
Some might recall it’s just some mundane anticlimax transfer flight, that simply passes by in a blur

Quite a fitting description! Still, perhaps it might only be for me, I experience pure joy every time when I am on a plane that lifts off from the ground. No matter if the operator is Ryanair or Qatar Airways first class. (Or of course a take off on the 717 gives some extra added value, but otherwise...)

Quoting lh4116 (Thread starter):
Flying SAS has quite frankly become a real pain in the a**. At least to me. In my world, being stuck in SAS Economy Class is like enduring a replication of hell, from the inside of an aluminium tube.
Quoting lh4116 (Thread starter):
I was betrayed by the airline I once loved, the airline who once upon a time was world famously known for their ”Scandinavian Hospitality”, had now turned into the likes of a sub standard low cost carrier.

I completely respect your opinion on this matter and I think you have some points here. Still, I feel pain as I read these words. For many years, my family and I were blindly trusting in Finnair and their rip-off fares. After my first flight that wasn't on Finnair (I think it was a domestic run on Blue1) I started loving airlines, airplanes and flying even more than ever before. So new horizons opened and ever since that I can count on my fingers how many times I've booked a flight with Finnair. SAS (or well, mostly Blue1) won me over right at the beginning. Why?

How many times have I flown in business on SAS? Zero. How many in "agonizing Economy class"? Far over 20. Every single time I've been flown home by extremely courteous and professional staff. So as a true Finnish countryman I found in SAS what Finnair always failed to give me.

Quoting lh4116 (Thread starter):
The airline have for long self-proclaimed themselves as ”The World’s Most Innovative Airline”, which may be true depending on how you define the word ”innovation”

Yeah. The word "innovation" doesn't need to mean an invention, I think it is more about small details, it is about a battle that takes place one little chip at a time. If you ask me, the "SAS rainbow flight" to New York featuring a wedding in the air is perhaps the best (and most innovative!) spectacle any airline has done in the last years.

Quoting lh4116 (Thread starter):
In SAS’s world being innovative means combining all the pain and agony of the LCC, with the price-tag of the full-service legacy, setting the standard for the airlines that would soon fall into the category named ”Faux Airlines”

Remember that starting this week SAS has been offering free coffee and tea on all flights. Would painful LCCs do that?
What makes this statement even worse is your claim that SAS' pricing would be steep. You can compare them to pretty much any national carrier in Europe (BA, IB, KL, AF, SU...) and you will notice they offer very competitive pricing. And most of all, they offer decently priced one way tickets!

But the real difference is when comparing it to Finnair! You consider SAS to offer you the pain of a LCC with a full-service price tag by selling you a ticket to Amsterdam and back for 150 EUR.
I say, Finnair offers you the pain and agony of a LCC (remember, their free service is the same as on SAS nowadays!) with a full-service price tag by selling me a ticket to Amsterdam and back for 280 EUR.

Quoting lh4116 (Thread starter):
This has mainly been achieved by an overly excessive use of emotional marketing in their advert campaigns, and overemphasising the meaning of time (which also acts as a major punchline in their ads).

Well, being the most punctual airline in the world is quite an accomplishment and I think they have every right to brag a little bit about it. And emotional marketing? That's very much what has an affect on me. I don't want thousands of daily flights featuring a great catering concept - I want the people. And when flying KF or SK I always feel like I am flying an airline that is run by people, that there is a difference. And when the BOB cart comes down the aisle and I realize that the sandwhich isn't free - it is going to cost me some €€€ - I couldn't care less.

Quoting lh4116 (Thread starter):
costumers

Talking about buying clothes, eh? 

Now, as we're done with this part I can move onto reading the report itself. I just wanted to make these things clear.  
Quoting lh4116 (Thread starter):
A: [Giving me strange looks]
Me: -”Hello”
A: -”Can I take a look at your boarding pass please?”

That is very unprofessional behaviour! It kinda reminds me of the agent admitting people to the fast track security line in HEL - he was extremely unfriendly last time I flew in Premium (for the first time!). As I approached him he kept rolling his eyes and as he scanned my boarding pass he said something like "What, indeed you are entitled to this line" as I got a green light.

Quoting lh4116 (Thread starter):
I knew already from the looks of it that this was going to be a good flight.

And you say this even though the flight you are about to board is operated by SAS?
No, but you are right, every MD flight is a good flight.

Quoting lh4116 (Thread starter):
On SAS the crew treats you more like a guest being welcomed to their home, which in some ways felt really nice, warm and authentic.

This is EXACTLY what I am talking about!

Quoting lh4116 (Thread starter):
For some foolish reason, I handed over my jacket to Jeanette assuming that she would stove it in the closet like they did on my SWISS flight, but no dice she simply turned her back and walked away! Yes so it seems, Jantelagen is playing its role here ”In the folkhemmet, everyone stoves their own jackets” so I was left with either keeping the jacket in lap or stowing it in the overhead myself. I opted for the latter.

Some two months ago, having just found my seat (way back in economy!) on a Blue1 flight, having my jacket in lap, waiting for everyone to be seated before stowing it in the overheads, a FA immediately appeared "Do you want me to help you with the jacket?". or perhaps Jantelagen isn't applicable for Finns.

Quoting lh4116 (Thread starter):
Takeoff. I usually try and not have a B717 in my reports as they’re reserved by ”you-know-who”.

What do you mean? 717s are true beauties, they are meant to be shared and enjoyed together.  
Quoting lh4116 (Thread starter):
It felt great to have my home airline put a flawless end to a flawless vacation, making me one happy man.

This is what I so badly wanted to hear...

Quoting lh4116 (Thread starter):
Today being well treated by the warmth and friendliness of the crew is a privilege reserved exclusively for the passengers up front.

...and in the very next sentence you make it all wrong again.  
Quoting lh4116 (Thread starter):
What makes it worse is the fact that the airline is highly reluctant to make this truly amazing service concept available to more passengers, as they’re strictly determined to charge top-top dollar by only selling full-flex tickets in both Business and Economy Extra. Reasonably priced Eco-to-Biz upgrade fares similar to those offered by British Airways and SWISS are sadly out of the question for SAS, mainly because they seem to live with the constant fear of loosing the boutiqueness and exclusivity of their short haul ”premium” concepts.

Well, if you'd like to put it this way then my piece of good advice to you is to log some segments on Blue1 instead. They have great crews as well plus very affordable Optiontown upgrades to Premium class.

So, to sum things up, I think you've written up a great story, covering a great flight and at least it made me remember all the nice experiences I have encountered with SAS (& SK Group) during these years and why I always keep them as my preferred choice. Thank you!

Regards,
717Flyer


User currently offlinerichcandy From UK - England, joined Aug 2001, 718 posts, RR: 0
Reply 25, posted (2 years 5 months 2 weeks 2 days 17 hours ago) and read 7770 times:

Hi

Thanks for this trip report.

The lounge attendant didn't sound very friendly.

&

You have made me look on eBay for SK cups!

Alex


User currently offlineLH4116 From Sweden, joined Aug 2007, 1710 posts, RR: 14
Reply 26, posted (2 years 5 months 2 weeks 1 day 17 hours ago) and read 7511 times:

Hi 717Flyer and Alex, thanks for your replies!

Quoting 717Flyer (Reply 24):
No matter if the operator is Ryanair or Qatar Airways first class.

For starters QR don't offer F class anymore, since their Business Class turned out to have such high standards that it was practically just the slightly enhanced seat that was the differentiation to F. It got cannibalized. Secondly no flight on Ryanair is enjoyable…

Quoting 717Flyer (Reply 24):
SAS (or well, mostly Blue1) won me over right at the beginning. Why?

Well in my opinion Finnair is a really good airline, great fares from Sweden, and their service concept is pretty decent standard. I don't however like their slightly sterile looking cabins, their annoying café-latte marketing firm that completely f*cked up the whole brand. I miss the old blue Finnair.

Quoting 717Flyer (Reply 24):
If you ask me, the "SAS rainbow flight" to New York featuring a wedding in the air is perhaps the best (and most innovative!) spectacle any airline has done in the last years.

Oh yeah, I was planning to mention that but feared it might trigger some reactions, even though I have nothing against the gays. For the record the rainbow flight was just a PR stunt to attract a very lucrative customer segment = DINKS. Homosexuals with no kids, and lots of money to spend on Business Class flights over the atlantic, and visit the tolerant and exotic land of Scandinavialand. SAS later released a guide video over Stockholm, starring Sweden's only gay football star.

Quoting 717Flyer (Reply 24):
Remember that starting this week SAS has been offering free coffee and tea on all flights. Would painful LCCs do that?

A step in the right direction, but still. When they serve the coffee they try and make you buy something else. I would, if not for the fact that the muffins are so expensive.

Quoting 717Flyer (Reply 24):
What makes this statement even worse is your claim that SAS' pricing would be steep.

Curse of the home airline. ARN-AMS cost around €200 rt. That's very steep too, considering I could fly KLM or LH for much less money, and far better value.

Quoting 717Flyer (Reply 24):
Talking about buying clothes, eh? 

No, I did that the following day. hahah  
Quoting 717Flyer (Reply 24):
That is very unprofessional behaviour! It kinda reminds me of the agent admitting people to the fast track security line in HEL - he was extremely unfriendly last time I flew in Premium (for the first time!).

Agreed. Although the security officers manning the fast track are never friendly, not even at ARN.

Quoting 717Flyer (Reply 24):
Well, if you'd like to put it this way then my piece of good advice to you is to log some segments on Blue1 instead. They have great crews as well plus very affordable Optiontown upgrades to Premium class.

I wouldn't mind trying out KF some time. However paying €40 for a box of dry chicken, a leaf of lettuce and overcooked pasta is not justifiable for me, considering the flight is only 55 minutes and there's no lounge access.

Quoting richcandy (Reply 25):
You have made me look on eBay for SK cups!

Hehe, goodluck finding those! They're frigging rare  

//Jonas



SAS Plus is Business Class made faux!
User currently offlinegabrielchew From United Kingdom, joined Aug 2005, 3200 posts, RR: 12
Reply 27, posted (2 years 5 months 2 weeks 1 day 15 hours ago) and read 7428 times:

Quoting lh4116 (Thread starter):
As always the report is accompanied with some decent quality pictures that I hope you’ll enjoy.

As always, your photos were great!

Quoting lh4116 (Thread starter):
The fresh looking shower room.

Look idential to the one in the F lounge, minus the amenities

Quoting lh4116 (Thread starter):
They claim that this is the world’s longest staffed bar… Looks pretty long to me.

Did you have a look in the Senator lounge too, you just have to walk out the door at the other end of the lounge

Quoting lh4116 (Thread starter):

As boarding was completed, it turned out that I was the only passenger seated in Business Class. Only this flight Business Class consisted only of row 1, whereas row 2 was Economy Extra. Both rows were situated in front of the curtain, and with nobody seated in Economy Extra I had the whole front section of the aircraft to myself.

Always nice to have the front to yourself!

Quoting lh4116 (Thread starter):
J: -”Well if you think our teacups look so nice, we’d gladly let you have one to take home as a souvenir”

Very nice of her!



http://my.flightmemory.com/shefgab Upcoming flights: LHR-GVA-LHR-TXL-LHR-VE-PRN,SPU-OSL-LHR, LGW-DXB-BKK-DXB-LHR
User currently offlineabrelosojos From Venezuela, joined May 2005, 5073 posts, RR: 55
Reply 28, posted (2 years 5 months 1 week 5 days 13 hours ago) and read 7000 times:

Quoting lh4116 (Thread starter):

Ever since that bright genius at the SAS marketing department came up with the idea of profiling the airline more as a LCC in order to appeal to the the seemingly patriotic, hence mentally crippled Scandinavian leisure passengers (no pun intended). Flying SAS has quite frankly become a real pain in the a**. At least to me. In my world, being stuck in SAS Economy Class is like enduring a replication of hell, from the inside of an aluminium tube. I was betrayed by the airline I once loved, the airline who once upon a time was world famously known for their %u201DScandinavian Hospitality%u201D, had now turned into the likes of a sub standard low cost carrier.

The airline have for long self-proclaimed themselves as %u201DThe World%u2019s Most Innovative Airline%u201D, which may be true depending on how you define the word %u201Dinnovation%u201D. In SAS%u2019s world being innovative means combining all the pain and agony of the LCC, with the price-tag of the full-service legacy, setting the standard for the airlines that would soon fall into the category named %u201DFaux Airlines%u201D. In SAS%u2019s world being innovative means inventing a centimetre thick sticker you put on the back of your iPhone to act as BP, which have never ever been reported as functioning, not a single time in the history of mankind. In SAS%u2019s world being innovative means coming across as %u201DThe World%u2019s Most Environmentally Friendly Airline%u201D while at the same time operating an armada fleet of fuel guzzling Mad Dogs. Quite frankly the only %u201Dproper%u201D innovations the airline has achieved was putting multiple passengers and flight segments on one single boarding pass, and inventing a new type of coffee pot that don%u2019t wear out the wrists of the company%u2019s elderly cabin staff.

= Haha - well written. Tell us how you really feel about SK  .

Quoting lh4116 (Thread starter):
To be quite frankly, I didn%u2019t like the attitude of the lounge attendant since she basically refused to welcome me to the lounge, and was very reluctant to answering my requests in the first place. Heck, she didn%u2019t even make an attempt to get my FFP card re-entered to the boarding pass. It could perhaps have been because of my young age, or preconceived notions about my race that was the reason for this scrumptious behaviour, nevertheless she wasn%u2019t exactly making me feel welcome to this place, despite being a fare paying Business Class passenger.

= I guess I am not the only one who finds some of the attendants at Swiss lounges completely obnoxious - sad really as they are very good in the air.

Quoting lh4116 (Thread starter):
Alice strictly informed me that they had a 20 minute time limit for using the showers. I complied with her notification, and was handed over the key after which I quickly ran over to the shower rooms located at the far end of the lounge.

= Wow. That has never happened to me! What is this? EK FCL 388?

Quoting lh4116 (Thread starter):
For some foolish reason, I handed over my jacket to Jeanette assuming that she would stove it in the closet like they did on my SWISS flight, but no dice she simply turned her back and walked away! Yes so it seems, Jantelagen is playing its role here %u201DIn the folkhemmet, everyone stoves their own jackets%u201D so I was left with either keeping the jacket in lap or stowing it in the overhead myself. I opted for the latter.

= What is Jantelagen? Maybe, the reason they have almost become an "after-thought" in the global market is because of this inward looking service? Global airlines need to recognize cultural difference and be good appropriately - as much as I bash LH food, they have done tremendously well to regionalize their operations. Even Finnair now is going above and beyond to win key markets in China, India, and Japan. It all shows that European carriers can wake up from their Euro-centric world - I would be very offended if I handed my jacket, and Jeanette turned her back to me.

Quoting FlyingFinn76 (Reply 20):
especially in Finland given the stereotype about the Swedes the "Fly with the Swedish Boy" didn't go down well.

= Please share the stereotype?

Thanks a lot for this exciting read.

Saludos,
A.



Live, and let live.
User currently offlineLH4116 From Sweden, joined Aug 2007, 1710 posts, RR: 14
Reply 29, posted (2 years 5 months 1 week 2 days 16 hours ago) and read 6708 times:

Hey Gabriel and Alex, thanks for your replies!

Quoting gabrielchew (Reply 27):
Look idential to the one in the F lounge, minus the amenities

That could much be the case. These showers are also used by the folks from the Senator Lounge.

Quoting gabrielchew (Reply 27):
Did you have a look in the Senator lounge too, you just have to walk out the door at the other end of the lounge

I did have a quick peek through the windows. I was actually trying to go down via the bar, but sadly the door refused to open. Not sure but I'm guessing one had to enter through the reception again.

Quoting abrelosojos (Reply 28):
= Haha - well written. Tell us how you really feel about SK  .

To be quite frank, I really like SAS. A fantastic airline, always friendly staff both on the ground, and in the air. Lovely uniforms also, nice and clean aircraft. Basically everything is good about them, except for their lack of food in Economy, and their outrageously expensive Biz fares. After yesterday's flights with them in Y on TXL-ARN, the free coffee was a good compromise to the outrageously priced BOB menu, I did get a muffin.

Quoting abrelosojos (Reply 28):
= What is Jantelagen? Maybe, the reason they have almost become an "after-thought" in the global market is because of this inward looking service?

Google is your friend, Alex!   Jantelagen, or the Jante's Law basically summarizes the Scandinavian mentality. It's the philosophy of everyone being equal in society, the result of a century of socialism. Basically what goes is the fact that the f/a is not viewed upon as some inferior cocktail servant (I assume that's the case on the gulf carriers?) but rather like a housemother, treating their guests well.

I guess the reason why Jeanette refused to take my jacket could perhaps have been due to my age, and nationality. Yesterday on TXL-ARN, the man in Biz got his jacket taken… Or maybe just a case of inconsistent service, who knows  

//Jonas



SAS Plus is Business Class made faux!
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