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British Airways B767-Lounges+ Swissport Disgrace!.  
User currently offlineOA260 From Ireland, joined Nov 2006, 27033 posts, RR: 58
Posted (2 years 7 months 3 weeks 6 days 6 hours ago) and read 17696 times:




Hello fellow Anetters and welcome to my series of my reports covering my one month of travelling. This trip was a last minute decision. I was spending some weeks in Athens with my family and my first idea was to buy my Cousin an iMac for his Birthday and Christmas present. My Aunt decided that she didnt want him to have such an expensive gift at the moment and wanted to maybe go halves on it next year. Respecting her wishes I then suggested I take him to London to see my Mum as a surprise. My Mum has not seen her nephew for 6 years and so it was to be a surprise for both of them.

I went online to BA.Com and booked the tickets. I decided to take BA over A3 as they are using the B767 and my Cousin has never been in the BA Lounges. I then called my Cousin on the phone and told him to log onto the computer and gave him a booking reference to put into the computer. He thought he was checking a flight for me   He started to read and then of course saw his name . ''Errr Anthony ........... ! LONDON ! WOW ... thanks so much ''. Mission complete   He was so excited and went right away to his FB page to post .

I then called my Mum the conversation went like this "Hi Mum , just to let you know I will be popping to London to stay with you for a few days as Anthony is going away with his girlfriend for a few days and I have some days free and want to do some shopping. '' My Mum '' Ok will be great to see you since it was only last month I saw you . We can go out for some nice meals and shop oh and I might get you to install an aerial for my TV as its not working properly, the BT Broadband box arrived also and it will be better if you install it''. So she was happy and I was pleased that I would be able to get these things done for my Mum.

The morning arrived and my Cousin and I drove to the Airport at around 5am . The roads were clear so we were there in around 40 minutes. We parked the car and made our way to the Terminal building.


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DATE: 08/DEC/2011
AIRLINE: BRITISH AIRWAYS
FLIGHT: BA 631
ROUTE: ATHENS - LONDON HEATHROW
CLASS: EURO TRAVELLER
SEAT: 27 A C
AIRCRAFT: AIRBUS A320
REG: G - EUUS




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We proceeded to the British Airways check in desk and they were only just starting to set up. We were among the first ones to arrive.

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The desks were opened and we started the check in process . Thats where the fun and games started and I use that term in no positive way !


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We put our two suitcases on the scales and handed in both passports. After a few minutes boarding passes were issued and bags tagged. I was then asked for my credit card with which I booked the tickets online at BA.COM which I provided.Then a Swissport supervisor looked at my Cousins passport after the check in agent had said something to her. We couldn't make out what was said. I asked if there was a problem and the agent said "security check" in a rude and snappy manner nothing else. Then she asked us to step aside and the supervisor took my Cousins passport away. We stood there for about 5 minutes not knowing what was going on and becoming quite anxious. As you all know I travel all the time and have never encountered such treatment.

Eventually the supervisor came back and abruptly told us to follow her to the Police check. Our boarding passes and bags were left at the desk. I asked what was happening but the supervisor refused to answer and again rudely said "security check". I also advised her that my Cousin also has a Greek ID card and would she like to see that but she ignored me.By this time both my Cousin and I were very scared as to what was going on. A Police officer told us to follow him and the supervisor walked off not even telling us what to do about our bags. We arrived at the Police office and I enquirered as to what was going on. The Police were very rude . Apparantly the supervisor had told them she thought it was a fake passport! My Cousin has never had any issues before. The passport is machine readable and photo is clear and of perfect likeness to my Cousin.

During this time my Cousin was interrogated and asked lots of questions. He explained that he was visiting London to see his Aunt and do some Christmas shopping. My Cousin then asked what the problem was and a less senior officer was very rude and ignorant . We couldn't believe what we were hearing . My Cousin showed them his Greek ID card and said he has done his Military Service and couldnt understand the way we were being treated. My blood was boiling at this stage and I let rip at the senior Police officer. He knew I meant business and started to change his attitude. We were shortly after handed back our passports and told to leave.

A nicer more polite officer who seemed quite embarassed escorted us back out and explained to us that the check in supervisor had told them it was a fake passport and apologised for the treatment. I went back to check in with my Cousin and informed the check in agent who had originally checked us in what had happened and we wanted to make a formal complaint. I told her about the treatment we received. I also voiced my disgust at the way the Swissport supervisor treated us. We were made to feel like criminals. You could see the worry on their faces at check in as I was like a bull in front of a red flag! They knew this was one day they would not forget in a hurry.

I asked for the name of the BA station manager and was given a Mr P. I was then handed our boarding passes and we made our way to the lounge.




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Whilst on the way to the lounge we were thinking over what just Happened and I was very upset close to tears. We entered the lounge and right away the lounge agents could see I was distressed and asked what on earth has happened.

I explained to them and they were quite concerned. I asked to make a formal complaint , I actually should have got the supervisors name but was still in shock.Shortly after my Cousin received a call from his parents and they were really upset. They insisted we make a formal complaint to the chief of Police at the Airport and to BA. I approached the Lounge agents who called someone I'm not sure if it was the Airport Police or the BA ticket desk. Around 10 minutes later a lady who I believe was a manager or supervisor from BA in BA uniform arrived with two Police officers , one in plain clothes and one in a chiefs uniform. We raised our complaints and expressed our disgust at the treatment and the offensive behaviour during our interrogation.

The lady from BA said she wanted to apologise but also tried to defend the Swissport supervisor which was very unhelpful to be honest. I then advised her that I used to work for an Airline myself so am well aware of procedures and security checks and I have no problem with any of these checks. What I advised her was that we were treated like criminals , refused information and given no respect or dignity by BA and their agents Swissport during the whole ordeal. The reason why we had endured this was because one employee and her comments to Police. It was not her place to decide the validity of the passport and she should have merely got a second opinion from the Police. I showed the BA lady my Cousins passport and also to the chief of Police who both couldn't answer why the agent took such an action. The passport as I stated above was all correct and in good condition. Anyway after a discussion with the Chief of Police and the lady from BA who was present during the whole conversation my Cousin and I received an apology from the Police. We were told that we were entitled to respect and dignity and that the officers in question would be spoken to . The Chief of Police said that they are supposed to be professional and welcoming to all passengers and we had been let down by them. I was told that Mr P ( the airport manager) was going to have a chat to us at the gate and to make our way there at 08:30.


To be honest the whole lounge experience was ruined and because of this situation we only had around twenty minutes to use it .

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As asked we made our way to the gate and waited at the boarding area.


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The BA lady was there and acknowledged us but Mr P. ( or who I thought was Mr P , later to be in fact another supervisor from BA ) was talking to a Gentleman he seemed to know and upgrading him to Club Europe. The BA lady chatted to him and looked over at us but he did not make any effort to meet with us. Boarding was on final call so we were told to board the aircraft.

We were greeted by a friendly FA at the door and I cracked a smile although I didnt really feel like being nice to anyone at that stage. My thoughts were that I cant blame BA London staff /crew for their being let down by their colleagues and agents. This was a special trip and I needed to get over it and not let it ruin my time with my Cousin. I think I was more upset for him than anything. It wasnt a nice thing to happen to him . The flight soon filled up and was 99% full. We were lucky as we had the middle seat free.

60 replies: All unread, showing first 25:
 
User currently offlineOA260 From Ireland, joined Nov 2006, 27033 posts, RR: 58
Reply 1, posted (2 years 7 months 3 weeks 6 days 6 hours ago) and read 17844 times:

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Soon the doors were closed and it was time to make our way to take off :

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User currently offlineOA260 From Ireland, joined Nov 2006, 27033 posts, RR: 58
Reply 2, posted (2 years 7 months 3 weeks 6 days 6 hours ago) and read 17795 times:

A powerful take off on this fully laiden aircraft and we got some nice views.

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Olympic Stadium :

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Our home town of Piraeus :

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Nice bridge :

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Soon after the crew came around and handed out breakfast:

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The meal was lovely and my Cousin loved it also . It kind of put us in a good mood although the crew were not overly friendly. They did their job with no smiles or genuine enjoyment.

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My Cousin fell asleep before I woke him up to see the amazing views :

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User currently offlineOA260 From Ireland, joined Nov 2006, 27033 posts, RR: 58
Reply 3, posted (2 years 7 months 3 weeks 6 days 6 hours ago) and read 17766 times:

Later a drinks run was done which was quite nice :

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Soon we were over the UK and it was time to land but we had to circle for what seemed like ages. In the end we were around 45 minutes late.

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As we came in my Cousin was excited to see English soil after all those years. He also said I wonder if I will have any problems again here . I said I very much doubt it , he was obviously still worried after the bad experience back in Athens. I tried to make light hearted jokes and he seemed to enjoy them.

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Soon it was time to disembark and I took the opportunity to take some more photos of the cabin.

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We made our way into T5 my first experience which was on first impressions very nice.

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We approached immigration and I was watching them scan our passports. Nothing was said and our passports were handed back and the guy behind the desk said '' thank you ''. My Cousin seemed relieved also .

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Our bags came off quickly and we made our way to the train to Heathrow Central.

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After that we took the bus from the Central bus station and made our way to my Mums.

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After an hour we arrived at my Mums. I told my Cousin to stand in front of the door and ring the bell. My Mum opened the door and you could see the surprise on her face. She was quite emotional and hugs and kisses all round  

We told her to get ready as we were going to go to Harrods and Oxford/Regent Street to see the lights and do some shopping. After a while we arrived in Central London. The weather was not great it was windy and raining but it did not spoil our enjoyment of the lights.

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Soon we arrived at Harrods and we got some lovely Christmas items and bakery treats  http://i955.photobucket.com/albums/ae40/PhilipOA260/BA767/file-161.jpg

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My Cousin wanted to see the tribute to the late Diana Princess of Wales.

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We then made our way to China Town for a lovely Chinese meal :

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After a nice time and heavy with bags of shopping we made our way back to my Mums house. We relaxed for a while and I set up my Mums broadband router and installed a new aeriel. We then all went to bed as the next day we had another big day of shopping in Marks and Spencers.


User currently offlineOA260 From Ireland, joined Nov 2006, 27033 posts, RR: 58
Reply 4, posted (2 years 7 months 3 weeks 6 days 6 hours ago) and read 17756 times:

The next morning we woke up and my Mum made us Nespresso Cappuchinos with the machine I gave her. We also had some nice hot croissants that we bought from Harrods the night before. We then made our way out to go shopping. First stop was Jimmys Spice as you know its a favourite of mine.


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Xmas dinner very nice :

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But curry will always win  http://i955.photobucket.com/albums/ae40/PhilipOA260/BA767/file-2475.jpg

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Some aircraft flying over Epsom :

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Soon it was time to go shopping in M&S . My Uncle and Aunt had wanted us to take some things back and so we had a lot to buy  http://i955.photobucket.com/albums/ae40/PhilipOA260/BA767/file-387.jpg

Seems we came on the right day . We spent around £300 and got 25% off so it was great value.

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Soon we were so tired we had one more stop to make and that was to get a Sony Bluray player from the Sony Centre. After that we couldnt carry anymore so we went back to my Mums house.

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BA Mobile check in :






That night we went out to Sainsburys Supermarket as I always do with my Mum. I help her stock up with all the heavy items which she buys every few months. We got back around 10pm and then went to sleep .

The next morning we woke up and finished the last bit of packing. We couldnt fit everything in so we ended up borrowing my Mums cases and we now had 4 in total .

We then said goodbye and made our way to the train station.

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So after an hour we arrived at LHR. We took the train from the Central station to T5 .



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DATE: 10/DEC/2011
AIRLINE: BRITISH AIRWAYS
FLIGHT: BA 632
ROUTE: LONDON HEATHROW - ATHENS
CLASS: EURO TRAVELLER
SEAT: 39 A B
AIRCRAFT: BOEING 767
REG: G - BNWB




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We approached the check in desk which showed on the screen that it was open and as we did so a girl stood up grabbed her bag and snapped '' IM CLOSED ''. Nice way to greet passengers I must say . We then went to a check in two desks down and were asked how many bags we had . The check in agent was not welcoming or smiling and she was very dis interested. Boarding cards were handed over and we proceeded to the security area.

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Before we headed to the lounge we stopped at the shops to get my Aunt a gift.

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We made our way then to the lounge. This was to be my first time in a BA Lounge in T5 .

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We were impressed by the bakery items on offer.

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My Cousin and I were impressed with the lounge also and the space to sit and relax.


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Would be rude not to try  http://i955.photobucket.com/albums/ae40/PhilipOA260/BA767/file-1307.jpg

After a nice time in the lounge it was soon time to head to the gate :

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User currently offlineOA260 From Ireland, joined Nov 2006, 27033 posts, RR: 58
Reply 5, posted (2 years 7 months 3 weeks 6 days 6 hours ago) and read 17739 times:

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Soon after families were boarded and people needing extra time ( always amazes me people in this line that have a walking stick then as soon as they are past the gate agent they look like they are ahtletes in the 2012 London Olympic Games   ) Silver and Golds were invited to board.

I was very excited to get on a B767 as its been a long long time since I was on one . As we approached the door the crew smiled and welcomed us onboard.

http://i955.photobucket.com/albums/ae40/PhilipOA260/BA767/file-250.jpg



First part of this aircraft is leather :

http://i955.photobucket.com/albums/ae40/PhilipOA260/BA767/file-1998.jpg

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http://i955.photobucket.com/albums/ae40/PhilipOA260/BA767/file-217.jpg

The rear is old fabric :

http://i955.photobucket.com/albums/ae40/PhilipOA260/BA767/file-1202.jpg

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I have to say for its age this is not a bad looking cabin. It was comfortable and clean . The seats were comfortable and legroom decent.

http://i955.photobucket.com/albums/ae40/PhilipOA260/BA767/file-2489.jpg

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User currently offlineOA260 From Ireland, joined Nov 2006, 27033 posts, RR: 58
Reply 6, posted (2 years 7 months 3 weeks 6 days 6 hours ago) and read 17713 times:

Soon it was time to push back :

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http://i955.photobucket.com/albums/ae40/PhilipOA260/BA767/file-296.jpg

These TV's have had their day and all flickery and ghost shadows on them.

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Nice new Terminal coming on nicely :

http://i955.photobucket.com/albums/ae40/PhilipOA260/BA767/file-738.jpg

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Soon the crew were released for their duties and a drinks service was offered :

http://i955.photobucket.com/albums/ae40/PhilipOA260/BA767/file-2228.jpg

The FA was a French guy who was very friendly , chatting and mixing well with the passengers.

http://i955.photobucket.com/albums/ae40/PhilipOA260/BA767/file-1614.jpg

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Then the meal arrived and I have to say it was lovely. It was just the right amount and tasted great.


User currently offlineOA260 From Ireland, joined Nov 2006, 27033 posts, RR: 58
Reply 7, posted (2 years 7 months 3 weeks 6 days 6 hours ago) and read 17711 times:

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More drinks were offered :

http://i955.photobucket.com/albums/ae40/PhilipOA260/BA767/file-303.jpg

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http://i955.photobucket.com/albums/ae40/PhilipOA260/BA767/file-654.jpg

Then Coffee which was actually pretty decent for Y Class airline blend  http://i955.photobucket.com/albums/ae40/PhilipOA260/BA767/file-613.jpg

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I dont usually watch that much TV on aircraft but I really enjoyed this movie :

http://i955.photobucket.com/albums/ae40/PhilipOA260/BA767/file-1012.jpg

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Soon it was time to land into ATH :

http://i955.photobucket.com/albums/ae40/PhilipOA260/BA767/file-1833.jpg

We landed and past the former OA A340's . The saga is still going on .

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We pulled up on stand next to a QR aircraft :

http://i955.photobucket.com/albums/ae40/PhilipOA260/BA767/file-877.jpg

We disembarked and thanked the crew for a pleasant flight and made our way to immigration. We handed in our passports and no issues this time and were waved through. We waited for all our bags and soon they were off.

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We made our way to the car park and drove home. Arriving at the house and time to un pack all the goodies .  http://i955.photobucket.com/albums/ae40/PhilipOA260/BA767/file-1911.jpg


So thats the end of my report. Bit of a mixed experience for me . I have calmed down alot since then and didnt expect ever writing a TR like this one thats for sure. You dont expect these things on Intra EU flights. Just shows you the things that can go wrong.

After I returned I wrote to the British Embassy in Athens / AIA Airport / British Airways and Swissport. The next time I was at ATH for my SQ flight to IST I met with the head of BA Athens and she was very pleasant and took the matter very seriously. A very professional lady who was truly shocked at the way we were treated. She advised me to leave it with her and she would investigate it .

Some time after I received a letter from her and the other parties involved :


British Airways response :




AIA Response :




British Embassy response :




Swissport ????

You got it nothing ! My email was sent direct to two managers at Swissport in Athens and they have ignored all contact. They have carried through on the lack of customer care that I have received from them and their employees at ATH. They dont even have the decency to respond, A simple email to advise they were sorry for the way we were treated or that they would be investigating my complaint would have been enough for me. By ignoring my complaint they have shown a side of Swissport that I never thought existed. Until now I always had a good impression of them . I fly Swiss alot and their handling agents of course are Swissport. By ignoring me they have actually added insult to injury and I know think they are a company that dont give a damn about their customers or the airlines that contract their services.

After Christmas I received a call from BA customer relations in the UK as promised by the head of BA in Athens. The agent on the phone was very pleasant and couldnt appologise enough. She said she had read and investigated the complaint and said that British Airways would like to try to make amneds for the terrible experience and situation we were put in . She asked if I had any BA flights booked within Europe or Lonhaul to which I said I didnt. I was advised that they were proposing to upgrade my next flight on both sectors. After this she then offered me 40,000 AVIOS points which equals to two free round trip flights ATH-LHR-ATH and she said maybe my Cousin and I would like to take another trip courtesy of British Airways or I can use them anyway I deem fit. Before closing the call she wanted me to pass onto my Cousin their regret also to which I said I would.

I decided to accept this offer and within a few hours they were credited to my account. I have to say I was pleased with the customer care from BA. I really didnt expect much from such a big carrier who get lots of complaints but they really took it seriously.

So all in all Im happy but I never want to go through that experience again . Im watching Swissport very carefully in future especially that supervisor who if I ever see her at check in again will never be allowed to deal with me or touch my documents. BA at ATH are aware of that . I have been told to contact the BA ticket desk imediately if I ever have any issues in future. They all know me there now  

BRITISH AIRWAYS PRODUCT :

Setting the issue I had aside . BA were ok nothing amazing they were a mixed bag. Check in at LHR T5 was not a good experience but the lounge was lovely. The flight ATH-LHR was also ok and the crew were nothing special. The LHR-ATH was totally different with a lovely crew .

I have dropped to BA Silver and it will expire , I have no plans to renew it . BA dont offer me the product I require and I feel my money is best placed with Star Alliance carriers such as LX / A3 / TK / SK who I feel offer much better value for money .

I know this may upset some BA fans and staff but its my $$/££ and I am the customer who chooses where it goes. I like the new rehashed logo of '' To Fly to Serve'' but I think the glory days they are trying to project are no longer there. There is also a touch of snobbery which I see attatched to BA and it shows on some ( not all ) of their staff and Executive Club members.


Some hard hitting comments I know but just my experience and perceptions .

I will of course fly BA again but they will never be my airline of choice again.


I look foward to hearing all your comments ( good or bad )   and thank you for reading this TR .


Kind regards

OA260 / Philip  


User currently offlineGenius12 From United Kingdom, joined Aug 2007, 197 posts, RR: 2
Reply 8, posted (2 years 7 months 3 weeks 6 days 5 hours ago) and read 17402 times:

Very nice report! Sorry to hear of the debacle at check-in, however, and I agree that it sounds completely unacceptable. Swissport's lack of response is equally unacceptable.

Good to see that the BA lounge in Athens has been refurbished to the Galleries standard and is no longer a Terraces lounge.

Those shorthaul 767s really are rather creaky on the inside - BA have announced a refurbishment programme for their 767s, and the first aircraft (a longhaul configuration) is currently being refurbished.

I rarely fly Euro Traveller, but I must admit that the food looks pretty good on a Band 4 flight. It's a shame they can't provide something similar on the shorter flights.

[Edited 2012-02-07 10:56:29]

User currently offlinegpbcroppers63 From Ireland, joined Jan 2008, 520 posts, RR: 0
Reply 9, posted (2 years 7 months 3 weeks 6 days 5 hours ago) and read 17357 times:

Thanks for describing your experience in detail Philip. The report does not make good reading for Swissport and I think the fact that they haven't even acknowledged your complaint is nothing short of disgraceful. Knowing you as I do, I know you're not one to complain about small, nit-picky things so this must have been a really bad experience. It seems BA didn't really redeem themselves on the outbound flight or at LHR check-in either. The return flight and T5 lounges sound a lot better though!

It is amazing that in 2012 (or 2011 as this was) the police and check-in agents can't check a passport electronically to make sure it is valid. I know they have to be on the lookout for forgeries but treating you like criminals when you've done nothing wrong is disgusting. I'm glad that ATH, the British Embassy and BA took your complaint seriously and that BA provided you with excellent compensation. I hope you'll be putting those Avios to good use!   As for Swissport, no comment necessary!

All of that said, I really enjoyed your report. Your pictures were excellent as usual and the food on BA looks pretty reasonable on both sectors. The 763 is always fun to fly on within Europe. I'm glad you enjoyed your time with your Mum and that she had a lovely surprise when she saw your cousin. Here's hoping that the experience will be better for him the next time he flies.

Thanks again for the great TR mate!



According to one of my colleagues, my problem is that I'm addicted to travel!
User currently offlineOA260 From Ireland, joined Nov 2006, 27033 posts, RR: 58
Reply 10, posted (2 years 7 months 3 weeks 6 days 5 hours ago) and read 17290 times:

Quoting Genius12 (Reply 8):
Very nice report! Sorry to hear of the debacle at check-in, however, and I agree that it sounds completely unacceptable. Swissport's lack of response is equally unacceptable.

Hi many thanks for the reply. I agree thats nearly worse than the event itself not to even appologise.

Quoting Genius12 (Reply 8):
Those shorthaul 767s really are rather creaky on the inside - BA have announced a refurbishment programme for their 767s, and the first aircraft (a longhaul configuration) is currently being refurbished.

Yes indeed but I liked it I have to say . I heard that they may put the B787 on the ATH route   That might tempt me back lol..

Quoting Genius12 (Reply 8):
but I must admit that the food looks pretty good on a Band 4 flight.

Yes I couldnt fault the catering at all.

Quoting gpbcroppers63 (Reply 9):
The report does not make good reading for Swissport and I think the fact that they haven't even acknowledged your complaint is nothing short of disgraceful.

Hey Gareth . Indeed but they had plenty of chances to reply and change my opinion of their company. A simple letter saying we messed up we are sorry we will do training and coaching wth the people concerned would have been ample.

Quoting gpbcroppers63 (Reply 9):
Knowing you as I do, I know you're not one to complain about small, nit-picky things so this must have been a really bad experience.

Yes you know me things dont bother me that much , you notice more minor things than me so it has to be bad for me to kick up . It was a horrible experience to be honest. Writing this today has upset me a bit just looking back on it all.

Quoting gpbcroppers63 (Reply 9):
It is amazing that in 2012 (or 2011 as this was) the police and check-in agents can't check a passport electronically to make sure it is valid. I know they have to be on the lookout for forgeries but treating you like criminals when you've done nothing wrong is disgusting. I'm glad that ATH, the British Embassy and BA took your complaint seriously and that BA provided you with excellent compensation. I hope you'll be putting those Avios to good use!   As for Swissport, no comment necessary!

Indeed and the Greek Police whilst you cant generalise over a few bad eggs need to look at themselves . Indeed we met three Police at the Airport when we had the meeting at the lounge and they were very pleasant and didnt bother to argue they were quite embarassed.

Quoting gpbcroppers63 (Reply 9):
I'm glad you enjoyed your time with your Mum and that she had a lovely surprise when she saw your cousin. Here's hoping that the experience will be better for him the next time he flies.

Yes it all worked out well and it was a great reunion. And yes those AVIOS will be used for something ''special''


User currently offlinebaexecutive From United Kingdom, joined Jul 2005, 747 posts, RR: 0
Reply 11, posted (2 years 7 months 3 weeks 6 days 4 hours ago) and read 16983 times:

Sorry to hear of the troubles you encountered at the hands of Greek authorities.

Very glad to see BA Customer Service come out tops by giving you a very generous amount of Avios points.

One thing I would like to address with you is the statement you made regarding BA and 'glory days' can you elaborate as I'm not sure what you mean? You chose to fly BA and were transported safely and on time (as far as I know), fed (hot meals) and watered in lounge and onboard by professional staff (as far as I know) and last but not least your bags arrived, also safely.

My question(s) to you is, what is meant by 'glory days'? and exactly what else could BA have done that they are not already doing?


User currently offlineEuroWings From UK - England, joined Sep 2011, 298 posts, RR: 0
Reply 12, posted (2 years 7 months 3 weeks 6 days 4 hours ago) and read 16913 times:

Hi Philip,

Thanks for the report. It seems you had a mixed experience with BA.

Quoting OA260 (Thread starter):
Eventually the supervisor came back and abruptly told us to follow her to the Police check. Our boarding passes and bags were left at the desk. I asked what was happening but the supervisor refused to answer and again rudely said "security check". I also advised her that my Cousin also has a Greek ID card and would she like to see that but she ignored me.By this time both my Cousin and I were very scared as to what was going on. A Police officer told us to follow him and the supervisor walked off not even telling us what to do about our bags. We arrived at the Police office and I enquirered as to what was going on. The Police were very rude . Apparantly the supervisor had told them she thought it was a fake passport! My Cousin has never had any issues before. The passport is machine readable and photo is clear and of perfect likeness to my Cousin.

Oh dear, that doesn't sound too good at all. I have to wonder why on earth the check-in agent suspected something was wrong with the passport as it all seems very odd for an EU country! The police's behaviour is of course a major concern in itself - did your Cousin consider writing to his local MP in Greece? Not that you would expect that treatment anywhere, but especially not in your own country of residence! As for Swissport not responding; all I can say is very poor. Everyone else concerned seems to have responded appropriately.

It seems you had a decent set of flights though, the meals look good (certainly better than the meager offerings on shorter flights) and it's always a delight to fly on a widebody within Europe.

Quoting OA260 (Thread starter):
I have dropped to BA Silver and it will expire , I have no plans to renew it . BA dont offer me the product I require and I feel my money is best placed with Star Alliance carriers such as LX / A3 / TK / SK who I feel offer much better value for money .

I know this may upset some BA fans and staff but its my $$/££ and I am the customer who chooses where it goes. I like the new rehashed logo of '' To Fly to Serve'' but I think the glory days they are trying to project are no longer there. There is also a touch of snobbery which I see attatched to BA and it shows on some ( not all ) of their staff and Executive Club members.

I wouldn't worry about commenting negatively on them - I have noticed a little bit of snobbery about them. Personally, although I don't have anything against them I've always preferred BD over BA for a number of reasons, and flying from MAN, other carriers are always almost more attractive in terms of fares, schedules and convenience than BA.

Thanks
EuroWings

[Edited 2012-02-07 11:57:30]

User currently offlineLH4116 From Sweden, joined Aug 2007, 1714 posts, RR: 18
Reply 13, posted (2 years 7 months 3 weeks 6 days 4 hours ago) and read 16898 times:

Hi Philip, great report!

Quoting OA260 (Thread starter):
I was spending some weeks in Athens with my family and my first idea was to buy my Cousin an iMac for his Birthday and Christmas present

Wow you must really love your cousin. First the iPhone 4, and now an iMac! Oh well, a weekend to London is equally nice I'd say  
Quoting OA260 (Thread starter):
He was so excited and went right away to his FB page to post .

Hehehe, well who wouldn't! 
Quoting OA260 (Thread starter):
I told her about the treatment we received. I also voiced my disgust at the way the Swissport supervisor treated us. We were made to feel like criminals. You could see the worry on their faces at check in as I was like a bull in front of a red flag! They knew this was one day they would not forget in a hurry.

Now that's just criminal behavior from them, to treat someone who's been a loyal customer with them for years. It's not the check-in agent's business to determine the passport's validity, and she should really be ashamed of herself, all of them should!

Quoting OA260 (Thread starter):
Soon after the crew came around and handed out breakfast:

Breakfast looks really generous. Didn't expect BA to serve such a substantial meal in Y on this route. Suppose no point in flying Club then, and besides the middle seat was free. Although the champers is missing, hmm...  
Quoting OA260 (Reply 4):
But curry will always win

Looks really good. Is it the same place you always go to?  
Quoting OA260 (Thread starter):
The check in agent was not welcoming or smiling and she was very dis interested. Boarding cards were handed over and we proceeded to the security area.

Again, very poor job BA! I hope they weren't so rude back in the days when you were Gold?

Quoting OA260 (Thread starter):
After a nice time in the lounge it was soon time to head to the gate :

The lounge looked really fab! I have to visit the T5 Lounges soon. Such a shame that you don't have that gold card anymore, would've loved to try out the Galleries First. Maybe I should bring a sign  
Quoting OA260 (Reply 7):
Then the meal arrived and I have to say it was lovely. It was just the right amount and tasted great.

Again food looks fantastic, no point in flying Club here either! Any idea if Club also had an enhanced meal service?

Thanks a lot for sharing, Phil. Pleasure reading as always.
//Jonas

Quoting OA260 (Reply 7):
I dont usually watch that much TV on aircraft but I really enjoyed this movie :
Quoting OA260 (Reply 7):
Arriving at the house and time to un pack all the goodies



SAS Plus is Business Class made faux!
User currently offlineOA260 From Ireland, joined Nov 2006, 27033 posts, RR: 58
Reply 14, posted (2 years 7 months 3 weeks 6 days 4 hours ago) and read 16776 times:

Quoting baexecutive (Reply 11):
Very glad to see BA Customer Service come out tops by giving you a very generous amount of Avios points.

Yes indeed and that was a welcome move on BA's part.

Quoting baexecutive (Reply 11):
One thing I would like to address with you is the statement you made regarding BA and 'glory days' can you elaborate as I'm not sure what you mean? You chose to fly BA and were transported safely and on time (as far as I know), fed (hot meals) and watered in lounge and onboard by professional staff (as far as I know) and last but not least your bags arrived, also safely.

My question(s) to you is, what is meant by 'glory days'? and exactly what else could BA have done that they are not already doing?

And as I stated which you would need to take onboard and stand back as an employee and see it from a customer point of view . ( always good customer care to take critism in a positive light thus allowing for improvements ) , the check in agents were not friendly at all. This is the first point of contact with BA that many passengers experience I think you would agree that the experience should be warm/pleasant and helpful?

Secondly the crew ATH-LHR didnt smile or interact with the passengers in a positive way in sharp contrast to the return LHR-ATH . Consistancy is everything. Over 100 flights with Swiss and I never had anything to complain about the crew and their attitude.

You are front line you represent your company for which they employ you to do . Im sure that you personally are to be put in the latter with regards my comments about the crew LHR-ATH but equally when a passenger pays their money and chooses to fly BA they expect a pleasant crew on every flight. So as you pointed out the bags were delivered/food/safe arrival ( 45mins late but not an issue for me delays happen ) but not delivered with a smile . There is always room for improvement and your colleagues will let you down and you need to accept critism. I am very loyal to my company and still see things I feel are not acceptable and take on board all critism.

One thing I have learnt in my role dealing with corporate customers and non corps in a customer relations position is that you have to eat alot of humble pie and admit where you fell down.

Quoting EuroWings (Reply 12):
Thanks for the report. It seems you had a mixed experience with BA.

Hi many thanks and indeed you are right.

Quoting EuroWings (Reply 12):
Oh dear, that doesn't sound too good at all. I have to wonder why on earth the check-in agent suspected something was wrong with the passport as it all seems very odd for an EU country! The police's behaviour is of course a major concern in itself - did your Cousin consider writing to his local MP in Greece?

I know we could have taken it further but I and my Cousin were satisfied with the meeting with the chief of Airport Police. They at least appologised more than Swissport have to date.

Quoting EuroWings (Reply 12):
I wouldn't worry about commenting negatively on them - there is some snobbery about them and some people seem to think they can do no wrong.

Im not worried I knew there would be the wrath of BA staff and fans but thats life not every experience is going to be a good one . Im not saying that BA are bad I gave positive opinions about their management/customer care and lounges. Also the return flight LHR-ATH so anyone can tell Im no BA hater ! I tell the truth as I experience it from a customer . If you snub customers opinions be it a crew member sitting at home or an executive behind the desk at LHR then I cant say anything more . I have friends of mine who are BA crew and they are lovely people. I hear equally about their thoughts on some not so good ones they work with but thats none of my business.


User currently offlineLGWflyer From United Kingdom, joined Mar 2011, 2348 posts, RR: 1
Reply 15, posted (2 years 7 months 3 weeks 6 days 4 hours ago) and read 16775 times:

Hello Philip! A nice trip report, thank you for sharing!  

I am sorry to hear of you and your cousin's treatment by Swissport, that was terrible! Well I am glad you got it sorted out in the end with the 40,000 AVIOS points. I hope to see another TR with those points used!  

Anyway I hope you enjoyed your stay in London!

Cheers

Thomas  



3 words... I Love Aviation!!!
User currently offlinegabrielchew From United Kingdom, joined Aug 2005, 3284 posts, RR: 12
Reply 16, posted (2 years 7 months 3 weeks 6 days 4 hours ago) and read 16694 times:

Interesting report Phil, shame it wasn't all a bed of roses.

Quoting OA260 (Thread starter):
''Errr Anthony ........... ! LONDON ! WOW ... thanks so much ''. Mission complete He was so excited and went right away to his FB page to post .

If they update FB striaght away, you know they're impressed!

Quoting OA260 (Thread starter):

The lady from BA said she wanted to apologise but also tried to defend the Swissport supervisor which was very unhelpful to be honest. I then advised her that I used to work for an Airline myself so am well aware of procedures and security checks and I have no problem with any of these checks. What I advised her was that we were treated like criminals , refused information and given no respect or dignity by BA and their agents Swissport during the whole ordeal.

THat's the whole problem. Not that she thought the passport was a fake, but the way she handeled it. Hope BA had a go at her and Swissport

Quoting OA260 (Thread starter):
Soon after the crew came around and handed out breakfast:

Looks nice

Quoting OA260 (Thread starter):
They did their job with no smiles or genuine enjoyment.

Well, TBH, i'd be worried if the crew were experiencing "genuine enjoyment" at handing out breakfast trays in Y for the umpteenth time that morning!

Quoting OA260 (Thread starter):
The rear is old fabric :

I was always confused as to why they didn't bother finishing the plane in leather - looks so scrappy

Quoting OA260 (Thread starter):
She asked if I had any BA flights booked within Europe or Lonhaul to which I said I didnt. I was advised that they were proposing to upgrade my next flight on both sectors. After this she then offered me 40,000 AVIOS points which equals to two free round trip flights ATH-LHR-ATH and she said maybe my Cousin and I would like to take another trip courtesy of British Airways or I can use them anyway I deem fit

A good outvome then!



http://my.flightmemory.com/shefgab Upcoming flights:LCY-ARN-AMS-LGW,STN-OTP-AMS-YUL,YQB-JFK-LAX-DUS-STN,LGW-DXB-BKK-HKG-
User currently offlineOA260 From Ireland, joined Nov 2006, 27033 posts, RR: 58
Reply 17, posted (2 years 7 months 3 weeks 6 days 4 hours ago) and read 16695 times:

Quoting LH4116 (Reply 13):
Hi Philip, great report!

Hey Jonas  
Quoting LH4116 (Reply 13):
Wow you must really love your cousin. First the iPhone 4, and now an iMac! Oh well,

Well we grew up together and are very close , he is the Brother I never had so he gets spoilt alot but he is a good kid and did very well in his grades all his life. I told him if he past all his grades at top level then he can have what he wants. Good incentive and has worked all these years  
Quoting LH4116 (Reply 13):
Now that's just criminal behavior from them, to treat someone who's been a loyal customer with them for years.

Indeed but I dont think the BA status came into as it was a passport issue and a Gold or Silver card shouldnt matter to BA and their agents anyway all passengers in such an instance should be treated with respect.

Quoting LH4116 (Reply 13):
Breakfast looks really generous. Didn't expect BA to serve such a substantial meal in Y on this route. Suppose no point in flying Club then, and besides the middle seat was free. Although the champers is missing, hmm...  

Yes they did well on that for sure. In Club they get a more substantial breakfast IIRC .

Quoting LH4116 (Reply 13):
Looks really good. Is it the same place you always go to?  

Yes as always  
Quoting LH4116 (Reply 13):
Again, very poor job BA! I hope they weren't so rude back in the days when you were Gold?

I have to say previous BA flights when I was Gold were all very pleasant . To get one shoddy check in agent is one thing but two of them two desks apart . Not good.

Quoting LH4116 (Reply 13):
Maybe I should bring a sign  

Indeed ''available for guesting '' lol....

Quoting LGWflyer (Reply 15):
Hello Philip! A nice trip report, thank you for sharing!  

I am sorry to hear of you and your cousin's treatment by Swissport, that was terrible! Well I am glad you got it sorted out in the end with the 40,000 AVIOS points. I hope to see another TR with those points used!  

Hi thanks for the reply.   Yes Im sure they will take me somewhere nice. Maybe the next BA experience will be amazing heres hoping.


User currently offlinegpbcroppers63 From Ireland, joined Jan 2008, 520 posts, RR: 0
Reply 18, posted (2 years 7 months 3 weeks 6 days 3 hours ago) and read 16456 times:

Quoting OA260 (Reply 10):
Hey Gareth . Indeed but they had plenty of chances to reply and change my opinion of their company. A simple letter saying we messed up we are sorry we will do training and coaching wth the people concerned would have been ample.

Cannot argue with you there. Swissport dropped the ball on this one majorly!

Quoting OA260 (Reply 10):
Yes you know me things dont bother me that much , you notice more minor things than me so it has to be bad for me to kick up . It was a horrible experience to be honest. Writing this today has upset me a bit just looking back on it all.

Yeah you're a pretty laid-back guy generally so I knew it was bad when you told me about it. It's just not the right way to treat people at all, especially paying customers!

Quoting OA260 (Reply 10):
Indeed and the Greek Police whilst you cant generalise over a few bad eggs need to look at themselves . Indeed we met three Police at the Airport when we had the meeting at the lounge and they were very pleasant and didnt bother to argue they were quite embarassed.

The police in any country often need to look at themselves. There are nice ones of course but too many seem to be on a power trip.

Quoting OA260 (Reply 10):
Yes it all worked out well and it was a great reunion. And yes those AVIOS will be used for something ''special''

Glad the reunion was nice and I look forward to hearing how you will spend your Avios!  
Quoting baexecutive (Reply 11):
One thing I would like to address with you is the statement you made regarding BA and 'glory days' can you elaborate as I'm not sure what you mean?

I would have thought it was fairly obvious. I know Philip has already given his response but here's what I understood by it: BA just don't offer the same level of consistency as they used to. I know all airlines have bad apples but Philip was merely commenting on his experience of how BA have changed over the years and how he views them when comapred to other airlines. It's all down to personal preference of course but if you have members of staff who seem unfriendly and disinterested, you aren't going to have such a positive impression of a company.

Quoting baexecutive (Reply 11):
You chose to fly BA and were transported safely and on time (as far as I know), fed (hot meals) and watered in lounge and onboard by professional staff (as far as I know) and last but not least your bags arrived, also safely.

I would expect the same from any airline. I know you don't get food or lounge access with Ryanair but I would expect them to get you there safely, on time, with your bags and with professional staff. Just because you had all that doesn't mean that the flight had the "wow" factor and that's what was being in referred to here. I would hope that BA would provide a better overall experience than an airline such as Ryanair considering the price difference.



According to one of my colleagues, my problem is that I'm addicted to travel!
User currently offlineLH4116 From Sweden, joined Aug 2007, 1714 posts, RR: 18
Reply 19, posted (2 years 7 months 3 weeks 6 days 3 hours ago) and read 16329 times:

Quoting OA260 (Reply 17):
I told him if he past all his grades at top level then he can have what he wants. Good incentive and has worked all these years

Nice to know that the hard work runs in the family  
Quoting OA260 (Reply 17):
Yes Im sure they will take me somewhere nice. Maybe the next BA experience will be amazing heres hoping.

40K Avios is really generous of them to give. I think you better spend them on some upgrades to First. Buy a reasonably priced ticket in Club World to North America, and upgrade for 20K per segment. Great value I'd say, and I would love to see a BA F report from you.

//Jonas



SAS Plus is Business Class made faux!
User currently offlineFLIEGER67 From Germany, joined Sep 2003, 5171 posts, RR: 55
Reply 20, posted (2 years 7 months 3 weeks 6 days 3 hours ago) and read 16317 times:

Hey, Phil,

a well written story and also nice pictures, nothing else expected.
But that handling/passport issues at ATH sounds really terrible, nothing what you want to expect any time.
The 763 looks much more interesting than the Airbus plane, sure a good catch.

Greetings,
Markus(FLIEGER67)



Next: Capital travel on schedule!.
User currently offlineshamrock321 From Ireland, joined May 2008, 1598 posts, RR: 1
Reply 21, posted (2 years 7 months 3 weeks 6 days 3 hours ago) and read 16279 times:

Again another amazing trip report OA, been busy recently and cant wait to catch up with your last few reports! Slighlty embarrasing as BA staff to read about passengers being treated like this! Takes nothing to be courteous!

User currently offlineOA260 From Ireland, joined Nov 2006, 27033 posts, RR: 58
Reply 22, posted (2 years 7 months 3 weeks 6 days 2 hours ago) and read 16056 times:

Quoting gabrielchew (Reply 16):
Interesting report Phil, shame it wasn't all a bed of roses.

Hey thanks for the reply. Indeed not what you expect on a weekend shopping trip to London.

Quoting gabrielchew (Reply 16):
If they update FB striaght away, you know they're impressed!

Yeah I know he had something up like ''London calling ''  
Quoting gabrielchew (Reply 16):
Not that she thought the passport was a fake, but the way she handeled it. Hope BA had a go at her and Swissport

Exactly there you have it . I used to work in the business so I have no issue at all with any staff member saying I want to double check this passport its the airlines and handling agents right but there is a way to treat people whilst you are carrying out the process. Whether she thought it really was a fake Im in two minds about as inspections by UK authorities and arriving back into ATH didnt look twice at it and it was scanned . I thought at first they were wondering if he skipped his military service as even with a UK passport you are not excempt but he has completed it and got his release papers.

Quoting gabrielchew (Reply 16):
Well, TBH, i'd be worried if the crew were experiencing "genuine enjoyment" at handing out breakfast trays in Y for the umpteenth time that morning!

Haha well I dont expect them to be skipping down the aisles like pansies ( ok bad example ) lol... but they had overnighted in ATH at a nice hotel so its not crew fatigue .

Quoting gabrielchew (Reply 16):
I was always confused as to why they didn't bother finishing the plane in leather - looks so scrappy

True but I wasnt that worried about the internal look it wasnt run down IMHO .

Quoting gpbcroppers63 (Reply 18):
Yeah you're a pretty laid-back guy generally so I knew it was bad when you told me about it. It's just not the right way to treat people at all, especially paying customers!

Yeah Gareth you know me I often say to you ''does it really matter '' when something you say you dont like and you say im too easy going lol...

Quoting gpbcroppers63 (Reply 18):
The police in any country often need to look at themselves. There are nice ones of course but too many seem to be on a power trip.

True I have had experiences in other countries with rude police but I dont paint them all with the same brush. There are good Greek Police and bad ones. My Cousins Girlfriends Father is a Police officer. That gave me some hope if we had been thrown into a cell LOL....Im laughing now but it was scary .

Quoting gpbcroppers63 (Reply 18):
I would expect the same from any airline. I know you don't get food or lounge access with Ryanair but I would expect them to get you there safely, on time, with your bags and with professional staff. Just because you had all that doesn't mean that the flight had the "wow" factor and that's what was being in referred to here. I would hope that BA would provide a better overall experience than an airline such as Ryanair considering the price difference.

And there you have it . Nail on the head Gareth . You know me I often give out about things not being done properly at work and I go the extra mile for the client. It annoys me when someone with a genuine complaint or feedback gets snubbed. You listen to the client/customer and you say ''Yes I see your point we could have improved there and we will certainly take it onboard''.You let the person know you genuinely are taking onboard what they are suggesting and not treating them like an annoyance.

BA have an ad campaign '' To Fly to Serve'' it conjures up an expectation which if not met does dissapoint. They see themselves as better than FR and other carriers so in turn they are expected to deliver.

We are all human and have bad days but its a good thing that I do all the time I think to myself ''Did I do my job well today , did I treat everyone the way they should have been treated and what could I have done better to turn someones experience into a good one ''. We have quality scores at work and someone may score that they had a bad experience with the service and product but the thing Im proud to say is that when they come to scoring me personally Im always in the over 90% range and thats why I love my job.

If you are dealing with a client/customer and they are annoyed at the service they got its your job to turn them around so at the end of the dealings you have they go away and say '' Hey they messed up but that guy really did care and took me seriously. '' Thats customer service and it applies to everything .

You look at my nearly bad experience on OA when I came back from IST and the FA came to me and said ''Im sorry that was a bad experience for you what can I get you to drink'' That totally turned me around and it didnt take any effort or cost anything yet she turned a bad experience into a good one. A smiling / welcoming FA can mean alot ! If someone has the attitude that if they dont smile at me Im not smiling at them then they are in the wrong job . Worse is if a passenger does make the effort and they are ignored.

Quoting LH4116 (Reply 19):
Nice to know that the hard work runs in the family  

Indeed installed into us all in my family from an early age .

Quoting LH4116 (Reply 19):
40K Avios is really generous of them to give. I think you better spend them on some upgrades to First. Buy a reasonably priced ticket in Club World to North America, and upgrade for 20K per segment. Great value I'd say, and I would love to see a BA F report from you.

Haha trust you Jonas you have them spent already   Good options there for sure though.


User currently offlineCrimsonNL From Netherlands, joined Dec 2007, 1883 posts, RR: 42
Reply 23, posted (2 years 7 months 3 weeks 6 days 2 hours ago) and read 16044 times:
AIRLINERS.NET CREW
CHAT OPERATOR

Hi Phil! My what a story about the ATH incident.. Extremely bad service. If the police treats you bad it's one thing, but at least the ground staff should have stayed polite!

I ended up on the BNWB myself just a few weeks later, also just for the sake of logging the BA 767. I think she was the first 767 in the BA, fleet but I can't find any accurate data on it. For such an old bird I thought she looked alright but the age definitely shows!

Thanks for sharing and regards,

Martijn



Nothing's worse then flying the same registration twice, except flying it 4 times..
User currently offlineOA260 From Ireland, joined Nov 2006, 27033 posts, RR: 58
Reply 24, posted (2 years 7 months 3 weeks 6 days 2 hours ago) and read 16038 times:

Quoting FLIEGER67 (Reply 20):
Hey, Phil,

a well written story and also nice pictures, nothing else expected.
But that handling/passport issues at ATH sounds really terrible, nothing what you want to expect any time.
The 763 looks much more interesting than the Airbus plane, sure a good catch.

Greetings,
Markus(FLIEGER67)

Hey Markus and thanks for the reply for sure it is . At least people will be warned if they ever got themselves into such situations anywhere.

Quoting shamrock321 (Reply 21):
Again another amazing trip report OA, been busy recently and cant wait to catch up with your last few reports! Slighlty embarrasing as BA staff to read about passengers being treated like this! Takes nothing to be courteous!

Hi thanks for the reply . Glad you replied as you are an example I can refer to as someone who enjoys their job and who I know would provide good customer service as I once experienced in your former job   Hope everything is going well for you and keep smiling at those passengers  


25 The777Man : Hi Philip! Nice report and the flights on BA look very good! Nice with a meal on those flights and it looks great. The experience in ATH seems really
26 Post contains images AlwaysOnAPlane : Hey Phil. I was glued to this report mate. Well you know, sometimes when things go bad in travel, these make the most interesting trip reports. What a
27 OA260 : Hi I totally agree you kind of expect it from Police but not from a check in agent and their supervisors who are not the authorities . Arr ok interes
28 Post contains images lhr380 : Aside from the Swissport treatment which was deplorable, a very enjoyable read as always. I really do need to get on a Euro 767, and glad to see they
29 Post contains images OA260 : Hi Lee thanks alot Im glad you liked it . Yeah I cant say what she was thinking or why she did what she did only she knows. If the Police or BA Manag
30 flyboy_se : Hi Phillip, What a disgusting behaviour from the parties involved. This is no way to treat a customer, security check or not. I hope BA is tough on Sw
31 Post contains images infodesk : Hi Philip, Gosh, what a story. I was glued to it! First, the passport issue: what an unbelievable scenario. I particularly feel for your cousin who wa
32 PlaneHunter : Hi Philip, very interesting report! It's totally unacceptable how you were treated. These passport checks are certainly necessary, but it's a shame th
33 airbuseric : Hi Philip, wow, what a story. But just to ensure you, I think you're fully right with your opinion on this happening! Unbelievable how rude some peopl
34 roberts87 : Hello Philip, A very nice trip report as usual, but what a terrible experience at ATH. Good to hear that ATH and BA responded to your complaints and d
35 Post contains images OA260 : Hi P Great to hear from you . Yes indeed certainly lacking in customer service thats for sure. Well I have heard of airlines in the past banning cert
36 andy33 : There are 7 short-haul 767s in BA's fleet (along with 14 long-haul configured ones). All 7 have this mixture of leather and cloth seating. The cloth
37 OA260 : Thanks for that detailed info and good to know . I agree I think they know exactly what they will do . I heard eventually the B787 will come to the A
38 Post contains images ROGERBCN : Hola Philip! Woawwww! I was impressed by your report, it must have been really a nightmare at your home airport... How on Earth can the check-in agent
39 Post contains images FlyingFinn76 : Hi Phil, First, let me start by saying what a kind soul you really are for your family & loved ones. You really must like your cousin a lot - or m
40 lukeyboy95 : Oh No! Not a good way to start a trip. There is nothing worse than being treated like you have done something wrong. On programs I often see that even
41 mikedlayer : Great trip report - thanks. The way you were treated in Athens was unbelievable. I have flown through there before with BA and I must admit the Swissp
42 Post contains images CaptainRed : Hi Philip, what an interesting report. Bad to read about that experience at Athens during your check-in. It might be ok that they double check a passp
43 jetblast : Hello Philip Excellent read although I'm not too happy with the treatment by Swissport in ATH. It is damaging to our airline...at least you knew that
44 planejamie : Nice report, I have to agree with your views on Swissport there, how awful, this surprises me a lot especially for a company operating for BA. I hope
45 Post contains images OA260 : Hola Roger Well I guess it is the check in agents job to spot and report anything them deem they need to but it is not their call to actively say to
46 deltamartin : Hi Philip! Nice tripreport, as usual. Too bad about that handling at ATH, but BA seem to have done their best to make up for it! It was nice to read a
47 Emrecan : Hi Philip.. It is really great to read your TRs. It is a big shame what the police did to you but it ended good.
48 OA260 : Hey Martin , Yes the lounges are great for sure . Thanks for the reply and indeed it was a shame .
49 Post contains images signol : Hi Philip, another report to your usual standard. A shame the experience has left a sour taste in the mouth, and that may well have been the straw tha
50 Post contains images sultanils : Hello Philip, What an intriguing story on the outbound flight. There really is no possible excuse for the Swissport staff to have given you such a tre
51 Post contains images akhmad : My friend Philip, I thought my encounter with AMS custom official was bad, but the treatment Anthony got, topped everything. My blood was boiling as w
52 Post contains images OA260 : Hey R , thanks for the reply Well they wont be my first choice but I will certainly fly with them again . As I said the return flight LHR-ATH was lov
53 Widebodyroga : Great TR as usual Philip, I sometimes wonder how much certain people enjoy being on a power trip and thus become a much larger pain the butt than they
54 Post contains images OA260 : Hi there and many thanks for the reply. True I guess it takes all sorts to make a world just hope I dont meet too many of them in future
55 ba319-131 : Hi Philip, Good read and nice selection of pictures, thanks for sharing. - Reading through it seems the the Swissport staff on duty that day could do
56 akhmad : I cannot remember either whether I told you earlier. But anyway, it happened on arrival after a midweek trip in Istanbul with Herman, my mother and s
57 Post contains images OA260 : Hey Mark Indeed . Many times there is always room for more training coaching but there is a massive need with a few of the Swissport Hellas team for
58 MSS658 : Hi Phillip Nice to see your report online, First of all I'm deeply sorry to what happened to you in ATH back in december. I'm glad you complained. Mus
59 OA260 : Hi Marc , thanks for the reply. Yes the B767 was clean and not bad at all. Maybe other aircraft are not so in good nick as this one . Have you been o
60 Post contains links OA260 : So for anyone wanting to see the whole series in order here it is : LH--DUB-MIA Business Class On The A380+Tech Issues (by OA260 Jan 19 2012 in Trip R
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