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Inaugural-HK Airlines All Business 332 HKG-SHA-HKG  
User currently offlinesutrakhk From Hong Kong, joined Apr 2008, 116 posts, RR: 0
Posted (2 years 5 months 4 weeks 1 day 21 hours ago) and read 16193 times:

Background
Hong Kong Airlines will start the All Business Class flight from 7 March, 2012 between HKG-LGW-HKG. Before the long haul service start, HKA use the specific all-business A330-200 in regional routes to demonstrate the products and services, and they chose Shanghai (SHA) be the first port to receive the inaugural flight on 14 February, 2012.

As HKA use the all-J A332 on that day only, so I managed to do the same day return as well – to try their new service and taste the smell of the brand new aircraft.

Reservation
Booking wasn’t easy to be honest, especially my original plan was booking mixed-class return ticket which cannot do online. So I tried the reservation hotline, problem started…… I called the hotline 4 times, here are the results:
1. Cannot connect
2. Diverted to Hainan Reservation Hotline (Putonghua)
3. Cannot connect
4. Finally connected to Hong Kong Airlines Hotline, but they said they cannot issue the ticket for me, please use the travel agent……I was shocked

After all, I used the easiest way, booked online and do single class only

On the day of travel
On 14 February morning, I headed to the airport and arrived 3 hours before the flight

HX check-in counter in HKIA aisle K
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ001.jpg

Check-in counters
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ002.jpg

Dedicated counter for the flight
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ003.jpg

Upgrade for every passengers
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ004.jpg

Time to go through the security and immigration
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ114.jpg

Narrow bodies at one side
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ005.jpg

Head to the lounge for some food, lounge invitation
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ006.jpg

You can choose to use the stair
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ007.jpg

Or the lift to access the lounge
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ008.jpg

Entrance of the lounge
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ009.jpg

Seating area
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ010.jpg

Business corner
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ011.jpg

View from the lounge – MH 77E at Gate 23
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ012.jpg

Food corner
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ013.jpg

Hot dishes
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ014.jpg

Several kinds of Dim Sum is offering, nice!
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ015.jpg

Or you can choose cup noodles on the list
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ016.jpg

Drink corner
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ017.jpg

My choice
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ018.jpg

Washroom
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ019.jpg

The lounge was tiny but adequate, however I think HKA need a bigger lounge if all the business class passengers visit the lounge at the same time.

I left the lounge to take some more photos about the event that day.

Focus for the day, the first HKA All Business Class A330-200 B-LNJ, at Gate 25 loading the meal already
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ020.jpg

14 February 2012

Hong Kong (HKG) – Shanghai Honqiao (SHA)
Airline: Hong Kong Airlines
Flight: HX 238
Aircraft: A330-200
Registration: B-LNJ
Seat: 9K (Club Premier)
Gate: 25
Arriving Gate: B10

Gate 25
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ021.jpg

Boarding Pass
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ022.jpg

Expected departure at 15:15
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ023.jpg

Gate area
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ024.jpg
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ025.jpg
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ026.jpg

Flight crew and attendants board the plane
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ027.jpg

Once again, B-LNJ
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ028.jpg
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ029.jpg

Boarding started at 15:00, everyone got a certificate for the inaugural flight
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ051.jpg

Once I was onboard, photos here and there
First Cabin – Club Premier
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ030.jpg

Second Cabin (Front) – Club Premier
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ031.jpg

Second Cabin (Back) – Club Classic
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ032.jpg

Third Cabin – Club Classic
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ033.jpg

The single Club Classic seats at the rear – K side
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ034.jpg

A side
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ035.jpg

The back of the Club Classic seats
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ036.jpg

Bar area for Club Classic
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ037.jpg

Bar area for Club Premier
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ038.jpg

My seat 9K, the last row of Club Premier
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ039.jpg

Look private, right?
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ040.jpg

View from my seat
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ041.jpg

Seat pitch is good
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ042.jpg

Seat control
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ043.jpg

Table
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ045.jpg
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ046.jpg
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ047.jpg

Same problem as OZ
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ048.jpg

Overhead panel
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ049.jpg

15.4 inches IFE screen
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ050.jpg

Some reading materials
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ052.jpg

Safety Informartion
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ053.jpg
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ054.jpg

Sickness Bag
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ055.jpg

Location of the seat control, IFE control, headphone plug, power socket
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ056.jpg

Welcome drink and towel was offered
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ115.jpg

Push back at 15:30, and airborne after the powerful takeoff

Let’s have some entertainment
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ057.jpg

IFE remote
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ044.jpg

Headphones
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ116.jpg
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ117.jpg

Cruising above the clouds
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ058.jpg

Meal service started and my table was set
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ059.jpg

Starters
Crab Meat Salad with Horseradish Dressing, it was incredible, very delicious and good quality!
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ060.jpg

Main Courses
Beef Steak in Red Wine Sauce with Roasted Potato Wedge and Western Vegetable, the steak was tender, juicy, and the sides was nice also
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ061.jpg

After the meal service, let’s visit the washroom
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ062.jpg
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ063.jpg
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ064.jpg

Although not much time left, I manage to try out the flat bed
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ065.jpg

The pillow is supportive and the duvet is really comfortable, soft, warm and light
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ066.jpg

1 hour 50 minutes passed quickly, and it is time to deplane

One more, first cabin during deplane
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ067.jpg

Docked at Gate B10 in SHA
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ068.jpg
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ069.jpg

Passed the immigration in no time as we only have 110 passengers, and some are waiting their check luggages
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ070.jpg

HKA have extended the turnaround time at SHA to 2.5 hours rather than the normal 50 minutes (737) for media activities, so I take the time to visit the Terminal 2 – which is 15 minutes bus ride from Terminal 1

Terminal 2 – Airy, Modern and New
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ071.jpg
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ072.jpg

Terminal 2 is connected to Shanghai Rail Station
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ073.jpg

Back to Terminal 1, our flight is the last international flight for the day
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ074.jpg

Check-in area
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ075.jpg

HX check-in counters
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ076.jpg

Advertisement for the all Business flight to London
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ077.jpg

Although it was the one-off flight, HKA still have full set of signage in SHA
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ078.jpg
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ079.jpg

Counters
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ080.jpg

Again
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ081.jpg

Customs/Immigration
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ082.jpg

At airside again, some decorations at Gate B10
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ083.jpg

Press conference was over already
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ084.jpg

Lounge invitation
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ085.jpg

Lounge near Gate B11
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ086.jpg

Inside
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ087.jpg

Hot food
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ088.jpg

My choice
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ089.jpg

14 February 2012

Shanghai Honqiao (SHA) – Hong Kong (HKG)
Airline: Hong Kong Airlines
Flight: HX 239
Aircraft: A330-200
Registration: B-LNJ
Seat: 4A (Club Premier)
Gate: B10
Arriving Gate: 43

Gate B10
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ090.jpg

Boarding Pass
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ091.jpg

The load was light for the inbound flight
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ092.jpg

Boarding started at 20:15, and I was onboard B-LNJ again, this time in the first cabin
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ093.jpg

Seat 5A
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ094.jpg

Middle seats of row 3, the divider can be raised for privacy
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ095.jpg

My seat 4A
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ096.jpg

Door closed at 20:30 thanks to the light load, and I have the first cabin all to myself.
When taxiing to runway, changed to mood lighting
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ097.jpg

766 miles to go
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ098.jpg

Dinner service started soon after takeoff
Starters
Phoenix Tailed Shrimp with Mixed Mushroom
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ099.jpg
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ100.jpg

Main Courses
Pan Fried Port Stuffed with Creamy Vegetable with Anna Potato and Western Vegetable, my best pork dish in the air so far
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ101.jpg

Dessert
Haagen-Dazs Ice Cream
Seasonal Fresh Fruit
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ102.jpg

Washroom visit
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ103.jpg
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ104.jpg
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ105.jpg

First cabin from the front
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ106.jpg

Seat 4D in flat bed mode
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ107.jpg

With mattress
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ108.jpg

Club Premier bar, will have some snacks during London flight
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ109.jpg

The senior FA lead me to try the Club Classic seat
The Club Classic seat in fully reclined mode
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ110.jpg

Seat pitch is very good!
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ111.jpg

Rear cabin
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ112.jpg

Menu, [Left]Club Premier [Right]Business Class
http://i195.photobucket.com/albums/z23/sutrakhk/Flight/HXVIP/HXJ113.jpg

The flight touched down in 2 hours 10 minutes and the FA wish all the passengers have a happy valentines day!

Comment:
Lounge:
Lounge in Hong Kong was tiny, but with everything we need. One worry is that if the lounge can accommodate all the 116 passengers at the same time but rumors stated that HKA is finding the new place for the bigger lounge now. Serving Dim Sum in lounge is smart and easy way to make customers happy, good touch HKA!

Service:
Service was great, from check-in, at gate and even onboard, the staffs were nice and helpful. For this special flight, HKA have 18 FAs onboard to serve the customers and make the service very good. FAs in HKA is very young, but I found that they are cheerful and they really love their job in HKA, I found their service may even better than the major players in the world.

Hardware:
Seats:
Club Premier – The flat bed seats are the nearly the same as EY or OZ, I agreed that the seat on A330-200 is a bit narrow, but as a big man like me, I found it is still comfortable is seat and sleep with, the only problem is that the leg area is too open especially at the aisle seats, add a cover will be better.

Club Classic – The reclined seats are actually the regional business class seats on SQ and CX, but with more seating pitch, it makes the seating comfort upgraded a lot! Seating there for long-haul flight should be a joyful experience.

Entertainment:
The touch screen IFE offering is great with many choices of movies, TV and music. On the other hand, free onboard internet will be offered (with limit) on the LGW service, it is good for both leisure and business travelers to spend their time during the flight.

Price:
Club Premier is near the same price as other carriers, including Chauffeur service in LGW, I think it is value for money.
Club Classic is another tier, I can say this is a very good J minus product, which have a great seat, good meal and a dedicated onboard bar for 12 hours. For the price at around HK$13,000 round trip HKG-LGW-HKG, it believe it is a very good choice for the customers which can pay a bit more than Economy Class. Especially CX is offering Premium Economy Class (Y+) from April with the nearly the same price as HX, I would definitely choose HX over CX, for the 2-2-2 seats on A330 rather than 2-4-2 seats on 747, onboard WiFi, better seating pitch.

Good luck and hope Hong Kong Airlines will success for the new LGW route!!

Extra – Good Seats/Not so Good Seats
Club Premier – 9A, 9K Good inside seats at the back, but in case of no infants around you. 5A, 5K are aisle seats just next to the onboard bar, which can be avoid
Club Classic – 22-24 A,K Good single seats with lots of room, I would rate row 22 the best!

Thanks for your reading!!

My past TR:
Three 5-Star Airlines In 8 Days (102pics) (June 2008)
First Touch Of China Southern MD82 (31 Pics) (August 2008)
China Airlines HKG - TPE (47 Pics) (August 2008)
HKG-BKK With China Airlines In C (61 Pics) (November 2008)
HKG-BKK F On Emirates' 777-300ER (67 Pics) (May 2009)
HKG-TPE Turnaround On TG's A340-600 (33 Pics) (June 2009)
HKG,MFM,TPE,SIN,BKK In CX C And BR Y (201 Pics) (August 2009)
SQ Y HKG-SIN In 2009 w/MH And 1st A380(128 Pics) (Year 2009)
Ooop! I did it again Part 1 EVA Air MD-90 (May 2010)(50 Pics)
Ooop! I did it again Part 2 CX HKG-SIN run (May 2010)(116 Pics)
Photo Report: My Trip For BG’s DC-10-30 (June 2010)(63 Pics)
First Time To Japan Part I: AI HKG-KIX In F (August 2010)
First Time To Japan Part II: JL KIX-HND In J (August 2010)
First Time To Japan Part III: OZ NRT-ICN In C (August 2010)
First Time To Japan Part IV: OZ ICN-PEK In NEW C (September 2010)
First Time To Japan Part V: IR PEK-NRT In C (September 2010)
First Time To Japan Part VI: NH FUK-ITM In C (September 2010)
First Time To Japan Part VII: AI KIX-HKG In F (September 2010)
EK A380 Inaugural Flight HKG-BKK In F (107 Pics) (October 2010)
Europe Trip 2011 Part I - HKG-BKK On TG F (June 2011)
Europe Trip 2011 Part II - BKK-SIN On SQ J (June 2011)
Europe Trip 2011 Part III - SIN-LHR On SQ F Suite (June 2011)
Europe Trip 2011 Part IV – LHR-ZRH-MLA On LX/KM J (June 2011)
Europe Trip 2011 Part V – MLA-ZRH-LCY On KM/LX J (July 2011)
Europe Trip 2011 Part VI – MAN-CDG-SXM On AF J (August 2011)
Europe Trip 2011 Part VII – SXM-AMS-LHR On KL J (August 2011)

21 replies: All unread, jump to last
 
User currently offlinetoby25 From Hong Kong, joined May 2008, 78 posts, RR: 0
Reply 1, posted (2 years 5 months 4 weeks 1 day 16 hours ago) and read 15236 times:

Excellent TR, I don't know much about HX and I was hoping for a detailed report like this one should I book with them. For some reason I always considered them as a LCC. How did you hear about this inaugural flight to SHA?

HX has gotten some bad press recently, I was reading on our IntraCX that they were blasted for transporting live dolphins from Japan; their advanced booking to LGW is only about 30% and they are getting pressure over the purchase of A380. I wonder what their current growth strategy is? Is HKG big enough for two full service carriers operating out of HKG?

Their single business Club Classic seat look a tad lonely like that lol and the bar looks very plastic. Do you know if HX will operating their A330 all business class aircraft to other ports outside of London?

Very nice report - i thoroughly enjoyed it!



Seriously dude! I swear!
User currently offlineairbuseric From Netherlands, joined Jan 2005, 4268 posts, RR: 51
Reply 2, posted (2 years 5 months 4 weeks 1 day 16 hours ago) and read 15194 times:

Great report to show the new product of HK Airlines. I think it's not bad, but not sure if they can get the public to pay a bit more cash to fly in the 'business minus' cabin. The aircraft interior looks very 'Chinese' to me and remembers me to my local Chinese restaurant... a lot of shiny red and bling bling. First time to see this in combination with an aircraft interior.
I must agree on the food quality which looks really nice.



"The whole world steps aside for the man who knows where he is going"
User currently offlineCXB77L From Australia, joined Feb 2009, 2609 posts, RR: 5
Reply 3, posted (2 years 5 months 4 weeks 1 day 15 hours ago) and read 15100 times:
AIRLINERS.NET CREW
CHAT OPERATOR

Thanks for the trip report. My eyes hurt from all that red  Wow! Even the mood lighting was red! There's way too much red in the cabin for my liking.

The staggered seating layout is fantastic, though. I like it. It would be nice if they had toned down the colours a bit.



Boeing 777 fanboy
User currently offlineburj From United States of America, joined Nov 2007, 901 posts, RR: 4
Reply 4, posted (2 years 5 months 4 weeks 1 day 15 hours ago) and read 14956 times:

Wow! I always enjoy your trip reports and look forward to reading them!

This is a really unique product and flight and I'm so glad you get to try it out!

The club classic seat looks like the same seat Delta uses for BusinessElite on their 757s... However the recline didn't look that good considering all the pitch.

I LOVE the single seats at the back of the plane! They remind me of the first class seats on the larger CRJ's and ERJ's...where they have 1-aisle-2 seating... It is always cool to have both a window AND an aisle seat!

Regarding the lounge...how much connecting traffic will they have there? I wonder how many of the people on this special HKG-LGW flight will be originating in HKG, since they probably won't be spending much time in the lounge before the flight...

Thanks again for sharing your unique experience with us!


User currently offlinegabrielchew From United Kingdom, joined Aug 2005, 3245 posts, RR: 12
Reply 5, posted (2 years 5 months 4 weeks 1 day 12 hours ago) and read 14444 times:

Thanks for posting this - I was wondering what their planes looked like on the inside - looks great! Unfortunately, as you mentioned, their website isn't very good. I'm finding it quite hard to get a quote on their LGW-HKG services.

Quoting sutrakhk (Thread starter):
Upgrade for every passengers

Very nice!

Quoting sutrakhk (Thread starter):
Look private, right?

Great choice of seat

Quoting sutrakhk (Thread starter):
Check-in area

Looks so much nicer than the old terminal

Quoting sutrakhk (Thread starter):
Seat 4D in flat bed mode

That looks quite exposed - wouldn'y fancy sleeping there right next to the aisle.



http://my.flightmemory.com/shefgab Upcoming flights:STN-SNN-STN,MAN-LHR-ARN-OSL-TOS-LYR-OSL-CPH-LHR,LCY-ARN-AMS-LGW-DXB-
User currently offlineabrelosojos From Venezuela, joined May 2005, 5088 posts, RR: 55
Reply 6, posted (2 years 5 months 4 weeks 1 day 12 hours ago) and read 14405 times:

I am rather impressed - their seats and the entire feel of the cabin looks very impressive and the configuration on a 330 is revolutionary. I don't know what the business case is, and have not done quick math, but I must give an applause to HX for trying something new - if they can beat CX at their own game, this is a good thing. More importantly, anything to get CX to shake out their lethargy!

Thank you very much for writing this up. I thoroughly enjoyed it.

Saludos,
A.

PS: Below is not good - and the exact same thing happened to me as well - worse case was that their agents seemed entirely clueless. They really do need to separate an Hong Kong focussed entity from the service ethos of Chinese Hainan Airlines.

Quoting sutrakhk (Thread starter):
Reservation
Booking wasn’t easy to be honest, especially my original plan was booking mixed-class return ticket which cannot do online. So I tried the reservation hotline, problem started…… I called the hotline 4 times, here are the results:
1. Cannot connect
2. Diverted to Hainan Reservation Hotline (Putonghua)
3. Cannot connect
4. Finally connected to Hong Kong Airlines Hotline, but they said they cannot issue the ticket for me, please use the travel agent……I was shocked



Live, and let live.
User currently offlineronerone From Jordan, joined Aug 2004, 1660 posts, RR: 53
Reply 7, posted (2 years 5 months 4 weeks 1 day 11 hours ago) and read 14229 times:

I have never in my entire life of traveling over 30 years seen something like this before.

This has got to be the slickest design, and the BEST looking cabin, combination of loud colors, and overall theme i have EVER seen!

I have taken this whole premium only idea by HK Airlines for granted, but only until right now! I am not sure how viable this idea is, as putting up a fight against CX at its very own home is not a test any airline can pass. But i am most certainly sure that i am trying this product out real soon!

Thank you for sharing this!

Regards,
Roni



A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
User currently offlineWY101 From Oman, joined Feb 2012, 50 posts, RR: 0
Reply 8, posted (2 years 5 months 4 weeks 1 day 10 hours ago) and read 14007 times:

Excellent TR, What an amazing product. Seriously HK Airlines is definitely setting a standard.

HK looks more like WY Boutique airline, which is nice. Looks like CX is going to have some serious competition.

Cheers.


User currently offlineBOACCunard From United States of America, joined Dec 2009, 864 posts, RR: 1
Reply 9, posted (2 years 5 months 4 weeks 1 day ago) and read 13316 times:

I must say, this looks like a rather splendid product.

All-premium services do not exactly have a history of success so it will be interesting to see if this can buck the trend. I hope it does.

Is there any difference between Club Premier and Club Classic other than the seats? If they are two entirely different classes of service would you say it is business and premium economy, or, um... Business plus and business, or something? How do they show up in GDSes? I'm a bit confused at what the different classes of service mean here. If Club Classic is marketed as a very luxurious premium economy product (at least in terms of pricing and fare codes) I think that would help.



Getting There is Half the Fun!
User currently offlineQuokkas From , joined Dec 1969, posts, RR:
Reply 10, posted (2 years 5 months 4 weeks 22 hours ago) and read 13082 times:

Excellent trip report and congratulations on being the "First Passenger".  
Quoting sutrakhk (Thread starter):
Lounge in Hong Kong was tiny

My first thought too. It seems very cramped so I can imagine that they would be looking at another location.

Quoting sutrakhk (Thread starter):
the only problem is that the leg area is too open especially at the aisle seats,

The other thing that I noticed was the table hinge which, at least in the photos, appears to project quite a bit. But the cabin does provide a lot of space for passengers.

Quoting sutrakhk (Thread starter):
and I have the first cabin all to myself.

Who needs a private jet? 


Thanks for sharing.


User currently offlineThai744 From Australia, joined Jun 2004, 301 posts, RR: 0
Reply 11, posted (2 years 5 months 4 weeks 20 hours ago) and read 12877 times:
Support Airliners.net - become a First Class Member!

Great trip report - thank you!

That is one of the funkiest, slickest, hottest (literally!) looking planes in the air. It's astounding.
I guess with red being a "lucky" colour for Chinese it makes sense to fit the aircraft out in this colour.

Club Premier looks great, but Club Classic looks like a "Premium Economy" product to me - is it marketed as such? Still very comfortable for a long-haul flight.

Definitely a boutique airline similar to Bangkok Air I feel. Worth keeping an eye on.

Let's hope they come to Australia soon!


User currently offlineLXM83 From Switzerland, joined May 2005, 610 posts, RR: 5
Reply 12, posted (2 years 5 months 4 weeks 10 hours ago) and read 12120 times:

Hello sutrakhk

Excellent report about a carrier we don't read about too often.

Quoting sutrakhk (Thread starter):
Boarding Pass

It looks like they put a "Club Premier" sticker on each boarding pass?

After getting used to the colourful interior I kind of liked it.

Best regards, LXM83


User currently offline1stfl94 From United Kingdom, joined May 2006, 1455 posts, RR: 0
Reply 13, posted (2 years 5 months 4 weeks 10 hours ago) and read 12077 times:

Whilst it looks very funky, little bit Austin Powers style, I doubt this is going to last. Consider that between CX, BA, NZ and VS you have around 10 daily flights between London and Hong Kong are they really going to get enough bums on seats.

User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 15
Reply 14, posted (2 years 5 months 4 weeks 7 hours ago) and read 11861 times:

Great report, thanks for sharing!

Interesting to see Hong Kong Airlines, hope they will last! I like those solo seats in Club Classic.

Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlinestipica From Croatia, joined Feb 2011, 426 posts, RR: 8
Reply 15, posted (2 years 5 months 4 weeks 6 hours ago) and read 11776 times:

Hi sutrakhk !

I read almost daily trip report section and i must say your work is the best ... big fan ...  

this HK offer is very interesting , as the whole company, especially 22A ... I like Chinese component that is present throughout the product and hope that everything is in place for success ... what is your opinion regarding the success and loyal passenger base ?
thank you for every moment you have invested in this trip report and for whole opus ... stipica  



Open your eyes and think
User currently offlineUNDpilot From United States of America, joined Dec 1999, 76 posts, RR: 0
Reply 16, posted (2 years 5 months 4 weeks ago) and read 11436 times:

Great report!

Club premier seats are identical to the newly installed business class seats on the Hainan Airlines A330-300s. There has not been a lot of talk of them but they are out there. I flew Hainan Shenzhen-Sydney in December and thought it was marvelous. Good to get the HNA airlines a bit more coverage on this website.

I had seat 4A and it was as private as a suite.

I definitely want to try HKA now.

Thanks for the report!


User currently offlineba319-131 From United Kingdom, joined Jan 2001, 8535 posts, RR: 54
Reply 17, posted (2 years 5 months 3 weeks 6 days 22 hours ago) and read 11323 times:
Support Airliners.net - become a First Class Member!

Great report, thanks for sharing!

What a great looking cabin, great use of vibrant colours,impressive.

Food presentation looks great too.

I wish them well on with the new LGW service.

Rgds

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently onlineCarfield From United States of America, joined Dec 2003, 1918 posts, RR: 9
Reply 18, posted (2 years 5 months 3 weeks 5 days 18 hours ago) and read 10592 times:

Thanks for a super trip report! I am curious about the interior of HX all J class A330s and I sort of wish that I know about the inaugural flight to SHA. I will have join the flight and HX J fares to SHA is very reasonable.

The new cabin looks nice, but the cabin color scheme is not too my liking. Not a big RED fan, but knowing its link to HX and color scheme, I am not surprised. Just a softer color!

Other than that, the seats look nice, and I think Club Classic seats are miles ahead of those outdated CX regional J seats.

The food presentation looks nice and I hope HX will adopt it to all wide body business class service. My last J meal experience with HX was disappointing at best. But I agree the F/As are more trying than CX and make a greater effort in providing good service.

About the lounge, I agree with your comment. It is way too small for the London flights and needs to expand out. Cup Noodles are not very good and they can do better. At least use a more expensive brand...

Thanks for sharing and this trip report definitely is well-detailed!

Carfield


User currently offlinesutrakhk From Hong Kong, joined Apr 2008, 116 posts, RR: 0
Reply 19, posted (2 years 5 months 3 weeks 5 days 12 hours ago) and read 10369 times:

Quoting toby25 (Reply 1):
Excellent TR, I don't know much about HX and I was hoping for a detailed report like this one should I book with them. For some reason I always considered them as a LCC. How did you hear about this inaugural flight to SHA?

HX has gotten some bad press recently, I was reading on our IntraCX that they were blasted for transporting live dolphins from Japan; their advanced booking to LGW is only about 30% and they are getting pressure over the purchase of A380. I wonder what their current growth strategy is? Is AND OLD: Hong Kong - Kai Tak International (HKG / VHHH) (closed), China - Hong Kong">HKG big enough for two full service carriers operating out of AND OLD: Hong Kong - Kai Tak International (HKG / VHHH) (closed), China - Hong Kong">HKG?

Their single business Club Classic seat look a tad lonely like that lol and the bar looks very plastic. Do you know if HX will operating their A330 all business class aircraft to other ports outside of London?

Very nice report - i thoroughly enjoyed it!

Actually I don't know why HKA would have a LCC image to public, haha

I heard about this flight during a radio program that about travel.

I don't know whether Hong Kong is big enough for 2 full service carriers, but I think competition is good thing for passengers.

Quoting burj (Reply 4):
Wow! I always enjoy your trip reports and look forward to reading them!

This is a really unique product and flight and I'm so glad you get to try it out!

The club classic seat looks like the same seat Delta uses for BusinessElite on their 757s... However the recline didn't look that good considering all the pitch.

I LOVE the single seats at the back of the plane! They remind me of the first class seats on the larger CRJ's and ERJ's...where they have 1-aisle-2 seating... It is always cool to have both a window AND an aisle seat!

Regarding the lounge...how much connecting traffic will they have there? I wonder how many of the people on this special AND OLD: Hong Kong - Kai Tak International (HKG / VHHH) (closed), China - Hong Kong">HKG-LGW flight will be originating in AND OLD: Hong Kong - Kai Tak International (HKG / VHHH) (closed), China - Hong Kong">HKG, since they probably won't be spending much time in the lounge before the flight...

Thanks again for sharing your unique experience with us!

Thanks burj!

All 116 passengers are eligible to access the lounge, but it is the most extreme case, haha!

Quoting abrelosojos (Reply 6):
PS: Below is not good - and the exact same thing happened to me as well - worse case was that their agents seemed entirely clueless. They really do need to separate an Hong Kong focussed entity from the service ethos of Chinese Hainan Airlines.

I agree, hope they can have thrie own reservation team soon!

Quoting BOACCunard (Reply 9):
Is there any difference between Club Premier and Club Classic other than the seats? If they are two entirely different classes of service would you say it is business and premium economy, or, um... Business plus and business, or something? How do they show up in GDSes? I'm a bit confused at what the different classes of service mean here. If Club Classic is marketed as a very luxurious premium economy product (at least in terms of pricing and fare codes) I think that would help.

Actually other than the seats, Club Premier would have Bulgari amenity kits but Classic do not, 5 course meal vs. 3 course meal and the limousine service.

They marketed both as business class service, but according to their pricing, I believe it is focusing on the more popular Premium Economy class.

Quoting Thai744 (Reply 11):
Great trip report - thank you!

That is one of the funkiest, slickest, hottest (literally!) looking planes in the air. It's astounding.
I guess with red being a "lucky" colour for Chinese it makes sense to fit the aircraft out in this colour.

Club Premier looks great, but Club Classic looks like a "Premium Economy" product to me - is it marketed as such? Still very comfortable for a long-haul flight.

Definitely a boutique airline similar to Bangkok Air I feel. Worth keeping an eye on.

Let's hope they come to Australia soon!

Club Classic maybe treated as J minus in my opinion, and its pricing is about the same as those in Premium Economy, so when you consider thise class, you may take HKA as one of the choice.

Quoting LXM83 (Reply 12):
It looks like they put a "Club Premier" sticker on each boarding pass?

After getting used to the colourful interior I kind of liked it.

Best regards, LXM83

That was the Tempoary Boarding Pass, the proper one is out already!

Quoting stipica (Reply 15):
Hi sutrakhk !

I read almost daily trip report section and i must say your work is the best ... big fan ...

this HK offer is very interesting , as the whole company, especially 22A ... I like Chinese component that is present throughout the product and hope that everything is in place for success ... what is your opinion regarding the success and loyal passenger base ?
thank you for every moment you have invested in this trip report and for whole opus ... stipica

In my opinion, as HX is not a member of the three alliances yet, so I think the normal business travellers would still go for OW or Star carriers in this route, so I think the target customers should be those leisure travellers who have 1-2 trips annually and they can afford a little bit more for Premium Economy class.


Conclusion:
If you are a traveler which do not stick to one alliance, for HKG-London service, I strongly recommend you to try HKA, since their departure/arrival time is the best (Both red eye), and 116 passengers on A330-200 provide you a very comfortable enviroment.

Especially if you are the one want to use the Premium Economy Class, let's compare on HKG-London route:
BA (772), CX (747), NZ (772), VS (346), QF (747), HX (332), I believe the Club Classic would be the top on the list with lounge access, nice seats with very good legroom(51" vs 36-38") .

Anyway , their Inaugural flight to London is on the way going to London now, good luck HKA!!

[Edited 2012-03-07 08:07:57]

[Edited 2012-03-07 08:08:55]

User currently offlineORDJOE From United States of America, joined Aug 2010, 701 posts, RR: 0
Reply 20, posted (2 years 5 months 3 weeks 5 days 10 hours ago) and read 10249 times:

The seats and meals look really nice, but agreed, the cabin design looks like this chinese restaurant near my house that opened in the 70s.

I

Quoting sutrakhk (Reply 19):
In my opinion, as HX is not a member of the three alliances yet, so I think the normal business travellers would still go for OW or Star carriers in this route, so I think the target customers should be those leisure travellers who have 1-2 trips annually and they can afford a little bit more for Premium Economy class.

This market is far smaller than people think and most people willing to pay more are usually tied to a certain airline or alliance, my thought is this thing will fall flat on its face. I doubt it will get much business contracts either. This all J concept has been tried (maxjet, L'avion, openskies) and most have failed, openskies is struggling and now is putting in a Y cabin. It seems SQ's A345 all J service is the only one doing all right. I hope HK airlines does well as more competition is better, but I do not see this all J lasting too long.


User currently offlineN178UA From United Arab Emirates, joined Jan 2001, 1680 posts, RR: 65
Reply 21, posted (2 years 5 months 3 weeks 3 days 11 hours ago) and read 8789 times:
Support Airliners.net - become a First Class Member!

Another absolutely brilliant trip report! Really surprised by Hong Kong Airlines! Thanks for sharing them, your photo quality are also very good!

Do you know if there are any routes other than London that HX may use this A330-200 VIP config?

Sam


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