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MAN-POP-MAN On TOM - The Right Choice?  
User currently offlineaddictedMAN From United Kingdom, joined Mar 2012, 26 posts, RR: 0
Posted (2 years 6 months 1 day 19 hours ago) and read 7446 times:

Introduction

I have been promising myself a visit to the Dominican Republic for a long time. Add in the fact that I have a friend who lives there who I would like to visit and so a plan is born to make a trip there in February 2012. The added bonus would be to avoid a week of the evil British winter weather.


Background

I would be heading to the inland city of Santiago. The city is well served by both DL and AA (airport code STI). However searching for flights seemed to bring up some crazy routings, and much as I love flying, a routing like MAN-ATL-JFK-STI would be like covering the same ground three times as well as about an 8 hour wait in JFK overnight. All flights from MAN seemed to arrive in the US too late to connect to STI the same day. There was a BA/AA option of MAN-LHR-MIA-STI-JFK-MAN, however the connection times in both LHR and MIA were tight and left too much scope for things to go wrong. The alternative was to fly direct, non-stop to Puerto Plata with TOM, then catch a coach to Santiago. This was the cheapest option, though it was only about £50 more for AA. The thought of a Thomson flight to the Caribbean did not appeal to me, as I had flown MAN-SSH-MAN on their 738 in May 2011 and I had found the seat pitch rather uncomfortable for a flight time of around 6 hours. However, their website promised 2-3-2 accommodation and a 33” pitch on their 763. Well that’s more like it, even more space than you get on BA, so I thought I would give it a go. So, on 16th September 2011 I made a booking on TOM’s website. The price including 1 item of baggage up to 20 kg and payment card fees came to GBP£572.95.

MAN-POP

Fast forward to 2nd February 2012. It was my original intention to get to the airport using public transport, however the week before departure I had an email from MAN promising amazing deals on car parking. So I booked the ‘Shuttle Park’ at a very reasonable price of GBP£21.15 for 8 days. This particular car park is on the opposite side of the runway from the terminals, though the transfer only took about 10 minutes. I arrived in Terminal 2 at MAN approximately 3 hours before the flight. Thankfully there was no queue for check in. OLCI is not an option with TOM so seat selection can be a bit of a lottery. The system employed at MAN is that you must use a self check in machine which spits out a boarding pass with a random seat selection. Then you proceed to the ‘bag drop’ desk which is more like a standard check in. I checked my bag and asked if it was possible to move to a window seat. Apparently all window seats had been taken. Really, what time had these people checked in? Anyway it wasn’t so bad, at least I had an aisle seat, 25C. Security was a breeze at this hour, and with still plenty of time to kill I went to Servisair’s ‘Styal Lounge’, I relaxed there for almost 2 hours until boarding of my flight had started, about 40 minutes prior to departure.

http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/223.jpg Styal Lounge MAN T2

http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/001.jpg G-DBLA waiting for me at the gate.



This aircraft still wears the livery of First Choice, with a sticker by the door which states ‘Operated by Thomson Airways’.

Boarding underway for flight TOM162.

Boarding seemed to take quite a while, and we eventually pushed back from the gate some 15 minutes behind our scheduled departure time of 0930. We made our way to runway 23R, which I thought unusual. Most departures were leaving from 23L. We took off at 0955, and an expected flight time of 9 hours would mean an on-time arrival at POP.

http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/photo3.jpg
My view for the next 9 hours. The entertainment is not available until about 15 minutes after take off. There is an upgrade of film choice available for GBP£5, though the standard selection including the map was good enough for me. Headphones are included free of charge, although passengers are warned that they should keep them for the flight home as replacements may not be available.

http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/005.jpg The clean tidy cabin belies the age of this aircraft - it is now 20 years old. Load Factor appeared to be 100%, despite fares not being particularly cheap.

An early trip to the bathroom was required after my hours in the lounge:
http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/006.jpg
Everything is clean and in good order.

http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/007.jpg Oriental writing, revealing a little of the history of this aircraft. It was previously with EVA Airways of Taiwan for 14 years before being sold to First Choice.

It was approximately 2 hours into the flight before the first meal service. The choices were Barbecue Chicken or Steak Stew. I was going to have the Chicken, however my seat-mates who were being served from the other aisle got theirs first. I noticed that the chicken was served with sweetcorn which I hate, so I went for the Steak Stew:

http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/008.jpg I did not regret it, it was really delicious.

I attempted watching a few tv programmes on the IFE, though it wasn’t AVOD, but an older style loop system. I mixed this with reading a book and listening to music on my iPod.

http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/009.jpg
Our routing took us over the south western coast of Ireland, passing 400 miles north of the Azores and we would be over water all the way from Ireland to the Dominican Republic.

One hour prior to landing this snack box was served, with a sandwich and a scone with butter and jam.
http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/010.jpg

Due to me having an aisle seat in the middle section, I wasn’t able to take pictures through the window of the approach and landing. We landed exactly on time. With the 2-3-2 configuration the aircraft emptied quite quickly. There was quite a walk through construction areas at POP, eventually arriving into the Immigration area. It is necessary to purchase a ‘tourist card’ for USD $10, for which there was a slight queue, though it only took a few minutes to get to the front. Having the correct money ready certainly helped.

Tourist Card:


I couldn’t help being a little disappointed with the tourist ‘card’ as it was printed on thermal paper like a supermarket receipt. As the queue for the tourist card caused a bit of a bottle-neck, there was no queue for Passport Control. My passport stamps showing entry and exit stamps, as well as stamps from previous trips to Turkey and Egypt on the same page:

http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/scan0011.jpg

Some luggage was already arriving at the baggage carousel when I arrived at the baggage reclaim, though I had to wait a little while for mine. My baggage tag:



A few photos from my week in Dominican Republic:

http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/033.jpg Travelling around town in vintage Japanese cars was very cheap and an amazing ‘experience’

http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/055.jpg The beautiful Monument in Santiago.

http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/114.jpg The beach at Sosua, a short drive from POP.

http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/117.jpg Sat on the beach watching an occasional departure from POP

http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/235.jpg Travelling on the new Metro in Santo Domingo

http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/247.jpg Santo Domingo

All to soon it was time to head back to POP for the flight home.

http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/352.jpg Approaching the check in area at POP, which doesn’t have any walls, doors or windows. You just walk straight in!

http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/353.jpg

I arrived at check in just before the counter opened and ahead of any coaches arriving full of package holidaymakers. This time I achieved a window seat.

Outbound passengers have to go through Passport Control in the Dominican Republic, this was achieved with about five minutes of queuing followed by security check. Security required belts and shoes off for everyone. I then proceeded to the ‘Salon Ambar’ lounge to relax for a while before the flight, and to make use of the free wifi.

http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/photo6.jpg Lounge almost to myself.

This lounge operated the ‘token’ system where you are restricted to four alcoholic drinks by means of coupons given to each guest by the lounge ‘dragon’. However, after the first visit to the bar, the barman was not interested in collecting any more of my coupons. In fact, after I had four drinks, he came to my table asking if I would like more.
http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/photo-1.jpg
Food options were limited to ham or cheese sandwiches and crisps. I had a few beers and also a vodka and coke. The lounge had it’s own toilet facilities, which were very clean. An announcement came over the loudspeaker system advising passengers flying with Thomson Airways to Manchester to pay their USD $20 departure tax at a kiosk in the departure lounge before boarding the aircraft. I didn’t hear this announcement for any other airlines, so I assume all the other airlines operating out of POP that day included the tax in the cost of the ticket.

There wasn’t the best view from the small lounge window:

The TOM 763 arrives from MAN.

Some aircraft in POP that day:

http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/355.jpg AA B752 to MIA

http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/356.jpg CO/UA B737 to EWR

http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/357.jpg TOM B763 to MAN

I noticed that the 767 taking me home was fitted with winglets, whereas the aircraft operating my inbound flight did not.

http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/358.jpg WG 738 to YUL - looks like a winter lease from TOM

http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/359.jpg Another view of G-OOBK

http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/361.jpg FIDS
http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/362.jpg View from my seat.
http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/363.jpg Wing view - with that huge winglet.
http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/364.jpg Canadian registered private jet - now that’s the way to travel to the Caribbean!
My boarding pass. The red stamp indicates that my departure tax has been paid. Boarding was by seat row number, which as per usual most people seemed to have difficulty understanding, or chose not to understand. When my row was called I just walked straight up to the gate and by-passed the queue of people whose seat row hadn’t even been called yet.

We pushed back for an on-time departure and taxied the short distance to POP’s runway. We entered the runway at a mid-point and backtracked to the end then did a 180 degree turn.
http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/365.jpg Entering the runway.
http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/366.jpg Completing our 180 and cleared for take off runway 08.

http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/367.jpg Taking off

http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/368.jpg
http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/369.jpg
http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/370.jpg Looking down at the beach I was on a few days before!
http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/371.jpg Goodbye Dominican Republic, I hope to be back soon!
http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/372.jpg
http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/373.jpg Legroom shot. 33” and very comfortable
http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/374.jpg
http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/375.jpg Reaching our cruising altitude
http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/376.jpg Another oceanic routing. We were completely over water from Dominican Republic to south west Ireland just south of SNN
http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/377.jpg
One hour after take off the crew came around with a (chargeable) bar service. I didn’t have anything, as I had had enough to drink in the lounge! It was again almost 2 hours into the flight before the meal service. I was offered Sausages & mash potato or Chicken curry & rice. I went for the curry, and it was really tasty.
http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/378.jpg
After dinner there was a duty free run before the lights were dimmed. I passed the remainder of the flight reading my book, watching the map and trying to get a little sleep. As we approached the Irish coast lights were switched on as the crew passed through the cabin with a snack box containing a cold breakfast with Croissant, Orange Juice and a cereal bar. http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/379.jpg Before I had finished my breakfast we were beginning our descent into MAN http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/380.jpg Landing at MAN, runway 23R: http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/381.jpg Vacating the runway, a little snow at the side: http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/382.jpg Arriving on stand at terminal 2: http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/384.jpg
http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/385.jpg
Baggage reclaim: http://i1052.photobucket.com/albums/s452/addictedMAN/DominicanFeb12/386.jpg
I breezed through Immigration and Customs at MAN, my flight was the only one to arrive into terminal 2 at this time - 0510!

I had a short wait for the bus to the car park, during which I observed many passengers already arriving for flights departing that morning.

Summary
I had been wary about taking a long haul flight on TOM, however I was pleasantly surprised. The seat was comfortable, the food was good, the crew were friendly and professional and the flights were on time to the exact minute.

Did I make the right choice choosing the TOM option over AA? Well it wasn’t the wrong choice as TOM did everything I expected plus more. The only clear advantage of the AA booking would have been the miles earned as I have another transatlantic trip in April which is on AA, I might have been closer to a better status level.

I hope you enjoyed my report, comments and criticisms welcomed.

13 replies: All unread, jump to last
 
User currently offlineJAGflyer From Canada, joined Aug 2004, 3532 posts, RR: 4
Reply 1, posted (2 years 6 months 1 day 18 hours ago) and read 7357 times:

Sunwing leases 8 or 9 Thomson B737-800s for the winter season. The one going to YUL with the Oasis hotels logo (C-FRZJ) was returned to LTN last week.


Support the beer and soda can industry, recycle old airplanes!
User currently offlinemalioil From United Kingdom, joined Jun 2010, 124 posts, RR: 0
Reply 2, posted (2 years 6 months 1 day 18 hours ago) and read 7351 times:

You know, for the fact that they are a holiday airline, TOM does not look bad at all- it seems very similar to my experience on AB long haul DUS-SSA-USH some years ago.

As you say, they did all that one would expect- good food, comfortable seat and available IFE, although the notion of them running out of headphone seems odd to say the least.

Great TR, thanks for the ride to Dominica !



Flights Booked: BAH-DOH-EDI-LGW-JER-LGW-EDI-DOH-BAH-LHR-EDI-LHR-EDI-LHR-BAH-DXB-HKG-SIN-HKG-DXB-BAH-LHR-EDI
User currently offlinesignol From United Kingdom, joined Oct 2007, 3006 posts, RR: 8
Reply 3, posted (2 years 6 months 1 day 14 hours ago) and read 6877 times:

Hi AddictedMAN,

nice report! My only experience of Thomson (BY) is a 737 to Spain (another booked for Corfu in May), so it is interesting to see their long haul option. Very good service, they took care of you well! Did you buy lounge entry on both legs separately?

Some nice pictures of the country as well. I guess most visitors stay on resort and don't leave at all, it is good to see something of the "real" destination!

And to be honest, I would probably have done the longer, AA route, you get more flights for your money  

Thanks again

signol



Flights booked: none :(
User currently offlinelukeyboy95 From United Kingdom, joined Apr 2008, 1092 posts, RR: 31
Reply 4, posted (2 years 6 months 1 day 13 hours ago) and read 6759 times:

Hi MAN,

Nice report.... interesting to see how the charters are competing these days... and increasingly not a bad product. If you book last minute with the charters, you can get some amazing fares.

Quoting addictedMAN (Thread starter):
The price including 1 item of baggage up to 20 kg and payment card fees came to GBP£572.95.

Quite on the high end of the pricing eh. I suppose alot of the customers will be in package deals...

Quoting addictedMAN (Thread starter):
a ‘tourist card’ for USD $10

Tax on tourism. What a joke.

Looked like a beautiful country. Would love to visit one day, although I might stick to the other side of the island.

Cheers

Luke!



Breaking down the stereotypes - one by one
User currently offlineaddictedMAN From United Kingdom, joined Mar 2012, 26 posts, RR: 0
Reply 5, posted (2 years 6 months 22 hours ago) and read 6239 times:

Quoting signol (Reply 3):
Hi AddictedMAN,

nice report! My only experience of Thomson (BY) is a 737 to Spain (another booked for Corfu in May), so it is interesting to see their long haul option. Very good service, they took care of you well! Did you buy lounge entry on both legs separately?

Some nice pictures of the country as well. I guess most visitors stay on resort and don't leave at all, it is good to see something of the "real" destination!

And to be honest, I would probably have done the longer, AA route, you get more flights for your money

Thanks again

signol

Hi signol,

The lounge access I have is complimentary through my bank account. I think a lot of visitors stay within all inclusive resorts, which is a shame. I have heard of tourists being told by holiday companies that it is not safe to leave the resorts unless on one of their (very expensive) excursions, which is complete rubbish. I don't believe the Dominican Republic is any more dangerous than New York, Moscow or Kingston, all cities which I have walked around. In fact, It's probably much safer.

Quoting lukeyboy95 (Reply 4):

Quite on the high end of the pricing eh. I suppose alot of the customers will be in package deals...

Hi Luke,

Yes quite expensive for a 'charter'

Quoting lukeyboy95 (Reply 4):

Tax on tourism. What a joke.

Looked like a beautiful country. Would love to visit one day, although I might stick to the other side of the island.

The tax is a joke, on entry and departure. Although I guess we have the same, we just expect it to be hidden in the cost of the ticket.

It is a really beautiful country, and it's easy to get around with comfortable, modern air conditioned coaches. Cheap too. It was 180 Pesos from Sosua (near POP) to Santiago which is a 2 hour journey. Thats less than GBP£4.

I'd advise anyone visiting the Dominican Republic to see some of the less touristy areas. Bars and restaurants especially are a fraction of the price compared to the more touristy areas.

Thanks for the comments!
James.


User currently offlineTravelsUK From United Kingdom, joined Dec 2007, 134 posts, RR: 0
Reply 6, posted (2 years 6 months 21 hours ago) and read 6208 times:

Quoting addictedMAN (Thread starter):
However, their website promised 2-3-2 accommodation and a 33” pitch on their 763

Be warned the ex-Thomsonfly 767's still have a 2-4-2 config, no adjustable head rests either, and to add to the fun they have a touch screen IFE which really annoying when you have some little kid behind you playing games for hours on end... consatnt jabbing in the back of the head!

"I was offered Sausages & mash potato or Chicken curry & rice. I went for the curry, and it was really tasty."

It's been the same menu for at least 3 years but I agree the curry is particularly good!

Thanks for a great TR, TOM really are a cut above the rest of the UK charter carriers and certainly provide a better standard of service than many of the legacy / scheduled carriers.

Cheers!


User currently offlinegabrielchew From United Kingdom, joined Aug 2005, 3272 posts, RR: 12
Reply 7, posted (2 years 6 months 3 hours ago) and read 5767 times:

Flights with First Choice looked quite good - I assume luggage and meals were included in the price?

Quoting addictedMAN (Thread starter):
The system employed at MAN is that you must use a self check in machine which spits out a boarding pass with a random seat selection.

Don't like the sound of that. I remember the only time I flew charter was to Dalaman on a Lockheed with 2x5x2 seating. As a family of five we were given the middle with no choice of window seats as they were all reserved for couples. Kinda makes sense, but very annoying if you want a window and you're travelling alone. I bet that's what happened to you. Single person = central asile.

Quoting addictedMAN (Thread starter):
I did not regret it, it was really delicious.

Looks good, and great that there was actually a choice of meals



http://my.flightmemory.com/shefgab Upcoming flights:MAN-LHR-ARN-OSL-TOS-LYR-OSL-CPH-LHR,LCY-ARN-AMS-LGW-DXB-BKK-HKG-TPE-
User currently offlinejwhite9185 From United Kingdom, joined May 2007, 1306 posts, RR: 4
Reply 8, posted (2 years 5 months 4 weeks 1 day 21 hours ago) and read 5581 times:

Good to see a report on here from a charter airline for a change! Although I think i'd still rather stick to a 'proper' airline given the choice...


A300,A319,A320,A321,A333,A343,A346,A388,732,733,734,735,738,741,742,744,752,763,772,77W,788,Q400,DC10,E145,E170,E175,E19
User currently offlineaddictedMAN From United Kingdom, joined Mar 2012, 26 posts, RR: 0
Reply 9, posted (2 years 5 months 4 weeks 1 day 16 hours ago) and read 5394 times:

Quoting gabrielchew (Reply 7):
Flights with First Choice looked quite good - I assume luggage and meals were included in the price?

Hi Gabriel,
Meals were included in the price automatically, though I had to add luggage in the booking process. It would have been £40 cheaper if I had travelled with hand luggage only. I considered this, but the hand luggage limit is a stingy 5Kg.

Quoting gabrielchew (Reply 7):
I bet that's what happened to you. Single person = central asile.

Yes thats exactly what happened. Comfort wise, it was a good seat. Photography wise, a complete disaster.

Quoting jwhite9185 (Reply 8):
Good to see a report on here from a charter airline for a change! Although I think i'd still rather stick to a 'proper' airline given the choice...

Hi,

I know what you mean. I am flying MAN-ORD on the AA B752 in 2 weeks time, and so I'll get a flight of a similar length with a 'proper' airline to make a good comparison, though I am anticipating to have less space/comfort than I had with TOM.

Thanks for the comments!
James.


User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 15
Reply 10, posted (2 years 5 months 4 weeks 1 day ago) and read 5170 times:

Hi

Nice trip report you have there! Quite impressed about the high quality of TOM
The 767 looks splendid as well.
Thanks for giving us some pics from Santiago as well!

Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlineaddictedMAN From United Kingdom, joined Mar 2012, 26 posts, RR: 0
Reply 11, posted (2 years 5 months 3 weeks 6 days 15 hours ago) and read 4834 times:

Quoting MSS658 (Reply 10):
Hi

Nice trip report you have there! Quite impressed about the high quality of TOM
The 767 looks splendid as well.
Thanks for giving us some pics from Santiago as well!

Greetings
Marc

Hi Marc,

Thanks for the compliments! The 767 is one of my favourites for a long haul journey in 2-3-2 config.

Cheers,
James.


User currently offlinedebonair From Germany, joined Jan 2004, 2430 posts, RR: 4
Reply 12, posted (2 years 5 months 3 weeks 5 days 16 hours ago) and read 4656 times:

Nice TR...

Quoting addictedMAN (Thread starter):
Apparently all window seats had been taken. Really, what time had these people checked in?



You can choose seats in advance, especially these 2-seats at the side are popular with couples...
www.flightextras.thomson.co.uk

Quoting addictedMAN (Thread starter):
Security was a breeze at this hour, and with still plenty of time to kill I went to Servisair’s ‘Styal Lounge’,



How much did you paid for the lounge? Did you booked via Thomson Airways lounge access?


User currently offlineaddictedMAN From United Kingdom, joined Mar 2012, 26 posts, RR: 0
Reply 13, posted (2 years 5 months 3 weeks 3 days 13 hours ago) and read 4362 times:

Quoting debonair (Reply 12):



How much did you paid for the lounge? Did you booked via Thomson Airways lounge access?

Hi Debonair,

The lounge access was nothing to do with Thomson. I have complimentary Priority Pass membership with my bank account.

Thanks for reading!

James.


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