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China Southern A380 HKG-PEK RT In J  
User currently offlineCarfield From United States of America, joined Dec 2003, 1834 posts, RR: 9
Posted (2 years 3 weeks 6 days 22 hours ago) and read 17426 times:

China Southern Airlines A380 Trip Report


Hi all,

China Southern Airlines has taken the delivery of its third A380, B-6138, on February 29, and announced that it would use its third A380 exclusively on its solo Hong Kong to Beijing flight. CZ has traditionally running this single daily flight using an A321 and is quite a risky move to use an A380 on this flight. But I guess it wants to use the A380 as a way to attract new passengers and hopefully to build up some traffic on this heavily traveled flight. It is also good for training in terms of ground service, in-flight service, and to add some much needed hours for the cockpit crew. Terminal Three seems to be ready for the A380, and Terminal Two, the Skyteam terminal, is now also ready for Air France and China Southern’s A380 service. I can’t imagine a daily utilization rate of six hours will be profitable for CZ. Yes B-6138 is used exclusively on the HKG rotation now. CZ has long offered some very affordable “D” fares on this flight - $5820HKD plus tax (two days minimum) or $7332HKD (1 day minimum). With the opportunity to add a fifth A380 operator to my list, I soon booked a ticket to Beijing.

Booking:
I used a travel agent to book the ticket but the process seemed to be fine. However I was not able to retrieve the reservation online. But my agent was able to get me a seat assignment and entered my Delta mileage number with no issue.

Check-in:
China Southern Airlines uses Aisle J at HKG’s Terminal One. There is no special setup for the A380 flight, but there are a few promotional cardboards on the side. There are separate lanes for first and business class passengers, as well as a priority line for Skyteam elite plus members and CZ own elite members flying in economy cabin.

Here is the check-in area!


Here is the Premium VIP carpet for first and business class lanes!


The agents were friendly enough and the whole process took less than five minutes.

No pictures for return flight check-in, since there is a checkpoint before entering the general check-in area and I have never been to the PRC, so I did not take any pictures. Plus there is nothing special about the check-in areas. But compared to the nightmare at the checkpoint, the check-in area is more civilized. CZ uses Counters C areas and is well staffed with separate priority lines with the familiar red carpets again. J counters are quite busy but there is a leading agent that directs people to various lines. I was helped next and the trainee was efficient enough with the supervisor reminding her about telling me the directions to the lounge and reaffirming my seat assignment. The experience was very good and the agent was friendly and smiling. Customer service seems to be taken very seriously here in the PRC.

Lounge:
In Hong Kong, China Southern and most Mainland carriers use the CNAC VIP Lounge near gate 16 and 17. I have been here before – Emirates used this lounge prior to the opening of its own lounge a few years ago, and many second-tier airlines, like Sri Lankan, Philippine Airlines, and Pakistan Airlines use this lounge as well. There are plenty of seats around and complimentary wifi is available. Newspapers are limited to those who are pro-PRC (no Next Media papers or magazines here). The lounge was not busy this morning, so there were plenty of spaces. Buffet is limited to sandwiches, light snacks, dim sums like dumplings, soups – Cream of Chicken and Corn Soup, salad bar, cheese crackers, bread, and other light snacks, as well as a small liquor selection, including wines and hard liquors but no champagne. There is no fancy spread, but I manage to make myself a light lunch. Boarding announcements are available.



21 replies: All unread, jump to last
 
User currently offlineCarfield From United States of America, joined Dec 2003, 1834 posts, RR: 9
Reply 1, posted (2 years 3 weeks 6 days 22 hours ago) and read 17418 times:

In Beijing, China Southern uses the BGS Premier Lounge, which is used by mostly Skyteam members and other non-alliance carriers like Hong Kong Airlines. It is located near gate 18. The service is less impressive with limited breakfast selection – scrambled egg, buns, and seafood congee, along with breads and assorted rolls and limited fruits. There are some beverages as well. The HKG lounge is better. The décor looks tired and lacks the modern touch.



Gate:
China Southern is using gate 60 for its Beijing flight at HKG, and gate 12 at Beijing’s Terminal Two. For HKG, gate 60 is quite inconvenient, as the lounge is all the way at gate 16, but I presume SQ A380 flight is also timed at this slot, and both airlines just rotate weekly. With this away gate, boarding announcement is made an hour and fifteen minutes prior to departure. It is quite annoying. I think HKIA needs to get a few more A380 gates, as there are more A380 operators and flights now.

I arrived early at HKG just to spot the arrival of the B-6138 into gate 60.
Here are the pictures – it is just a beautiful plane!

Gate 60


User currently offlineCarfield From United States of America, joined Dec 2003, 1834 posts, RR: 9
Reply 2, posted (2 years 3 weeks 6 days 22 hours ago) and read 17402 times:

It is interesting to see how the catering truck operates for the upper deck.


Plane-spotting at HKG


User currently offlineCarfield From United States of America, joined Dec 2003, 1834 posts, RR: 9
Reply 3, posted (2 years 3 weeks 6 days 22 hours ago) and read 17386 times:

Plane-spotting at PEK


User currently offlineCarfield From United States of America, joined Dec 2003, 1834 posts, RR: 9
Reply 4, posted (2 years 3 weeks 6 days 22 hours ago) and read 17373 times:

Boarding:
China Southern Airlines really starts their boarding early. Despite a departure time of 2:35pm, boarding began at 1:45pm, and for the return flight, boarding started at 7:45am for a departure time of 8:50am. I presume CZ does not want to lose its departure slot, but for both flights, they still need to page passengers.

Boarding at HKG – two jet bridges at Gate 60


Boarding at PEK – Gate 12 is the A380 gate at PEK’s Terminal Two


B-6138 sat at gate 12 overnight (well every nights for now)


Gate 12 has three fingers – two for main deck and one for upper deck


User currently offlineCarfield From United States of America, joined Dec 2003, 1834 posts, RR: 9
Reply 5, posted (2 years 3 weeks 6 days 22 hours ago) and read 17373 times:

Pre-takeoff activities:
Two flight attendants are greeting passengers at the gate, and there was a red carpet on the entrance. On my flight to Beijing, the purser made the F/A leading me to my seat. The initial impression was good and the F/As were quite busy running around with pre-takeoff beverage – orange or apple juice, hot towel, newspaper, headset, and amenities.

Pre-takeoff orange juice and hot towel (I love the China Southern branded hot towel)


Bottled water at the holder already (but the label said that bottled waters should be removed during takeoff, landing or taxi) – local PRC brand


Amenities – slippers, shoe bags with shoehorn, and eyeshades (return flight)


Newspaper – of course there is not going to be a typical newspaper cart, but a copy of the official PRC newspaper (English version is available)


Beijing Youth Post for the return flight – for local HK residents, this cover page will bring mixed reaction but no surprise here!


Headset – looks like a Bose one, but it is just a copycat but at least a noise-canceling headset


Bedding:


Menu


Printed menus are available and they are pre-placed at each seat. However, they did not replenish them on the return flight. I got no menu on the way to Beijing and got one on the return. Very strange but at least they did not recollect them. Meals for both inbound and outbound flights are printed on the menu. Entrée order is pre-taken prior to departure, and the F/A actually asked when did you want your meal. With only three hours flying time, the choice is whether you want the meal right after takeoff or an hour and fifteen minutes prior to landing.


User currently offlineCarfield From United States of America, joined Dec 2003, 1834 posts, RR: 9
Reply 6, posted (2 years 3 weeks 6 days 21 hours ago) and read 17339 times:

Flight information:
The routing is pretty direct – all the way to Guangzhou, and then Wuhan and then west of Beijing before turning east. The return routing is here:


The flight was late on the outbound flight due to ATC traffic congestion. For those frequently flying to the PRC, it is no surprise. The pilots kept everyone informed. Despite the doors were closed on time, we did not push back till 3pm. We took off from R/W25L at 3:20pm. Descent began at 5:28pm but due to a last minute runway change, we did not land on R/W19 at 6:13pm. Then there was a long taxi towards Terminal Two, and we did not park at gate 12 till 6:26pm.

The return flight went smoother, and we pushed back ten minutes early at 8:40am. We need to taxi all the way to Runway 01, but took off at 9:08am. Flying time was three hours and two minutes. Descent began at 11:18am towards 32,000feet, and then at 11:40am. We landed on R/W25R at 12:10pm and parked at gate 60 at 12:17pm. It took a while for the upper deck jet bridge to move to position.
Cabin and seat:
Unlike Emirates and Singapore Airlines, China Southern goes with “practicality,” instead of “luxury” or “out of the world” amenities. Business Class retains the blue scheme. The seats are similar to Emirates, but without the mini bar, the concept is similar and aims to provide solo access for each passenger, and window seats are perfect for solo passengers. The seats can just more padding, but two pillows are able to resolve this issue. There is a huge storage bin on the side of the seats, and huge table spaces for magazines and reading materials. There are two business class cabins in the upper deck and my pictures are on the second main cabin. The color scheme is very nice and the cabin is spotless.



Overhead panel


Window:


User currently offlineCarfield From United States of America, joined Dec 2003, 1834 posts, RR: 9
Reply 7, posted (2 years 3 weeks 6 days 21 hours ago) and read 17307 times:

The major features of the seats:
Shoe storage bin


Tray Table – nice design and pushed from the side without taking away the width


Cup Holder and Snack tray holder


Two seat control panel – one simple and one more detailed


Bottled water holder


User currently offlineCarfield From United States of America, joined Dec 2003, 1834 posts, RR: 9
Reply 8, posted (2 years 3 weeks 6 days 21 hours ago) and read 17291 times:

Magazine holder


Side storage bin


Personal TV


USB Drive


Seat in pre-set recline position


Seat in full flat position – note the gap between seat and footrest – there is also no legrest


Seat with the bedding provided – nice duvet blanket but no separate mattress pad


User currently offlineCarfield From United States of America, joined Dec 2003, 1834 posts, RR: 9
Reply 9, posted (2 years 3 weeks 6 days 21 hours ago) and read 17276 times:

Catering:
There is no alcoholic beverage offered at any stage of this flight. Even with beverage order, the flight attendants only mention non-alcoholic beverages and there is no separate wine list. The service order in business class is as the following:
- Linen – I like the golden embroidered CZ logo

- Beverage and mixed Nuts
- One tray hot main meal – appetizers and entrée – there is no bread service at all
- Beverage refill
- Fresh fruit plate and dessert and more beverage
- Hot towel Service
- Mint Polo and hot towel after descent has begun

Beverage with mixed nuts after takeoff:


Beijing to Hong Kong
Business Class

Main Meal


Appetizer
Beef Shank, Mix Almond Salad


Soup
Beef Soup with Tang Ginseng and Red Date

Entrée
Beef Steak
Roasted Chicken with Sticky Rice in Lotus Leaf
Red Snapper Fillet Teriyaki

Accompaniments:
Steamed Aromatic Rice, Dumpling


User currently offlineCarfield From United States of America, joined Dec 2003, 1834 posts, RR: 9
Reply 10, posted (2 years 3 weeks 6 days 21 hours ago) and read 17276 times:

Special Recommendations
China Southern Deluxe Beef Noodle Soup Ensemble


BBQ Chicken Pastry, Pan fried Scallop Dumpling, Mountain Delicacy Dumpling, Har Gau

Dessert
Quail Egg Sweet Soup with Papaya, Red Date and Longan


BAXY Ice Cream
Fresh Fruits in Season


Coffee, Tea & Petit Four are served at your request


User currently offlineCarfield From United States of America, joined Dec 2003, 1834 posts, RR: 9
Reply 11, posted (2 years 3 weeks 6 days 21 hours ago) and read 17265 times:

Hong Kong to Beijing

Main Meal


Appetizer
Marinated Pork Belly Slices, Mix Salad with Asparagus Pencil and Cherry Tomato


Soup
Beef Shank Soup with Red Date


Entrée
Beef Stew with Red Wine Sauce


Yu-Hsiang Chicken with Assorted Vegetables
Wok-fried Prawn with Spicy Sauce and Assorted Mushroom

Accompaniments:
Steamed Aromatic Rice, Beef Noodles


Special Recommendations
Supreme Seafood Dumpling, Dumpling with Pork and Pea, Siew Mai with Cuttlefish Paste, Jade Sprout Dumpling with Shrimp Paste

Dessert
Clafoutis Raspberries


Fresh Fruits in Season


Coffee, Tea & Petit Four are served at your request


In general, the catering is definitely very Chinese oriented, and for Western passengers, please be forewarned about the catering even in premium cabin. There is sort of Western option, but breads are not offered at all. From Beijing to Hong Kong, the only Western dessert option is ice cream. There were Western passengers on both my flights but those businessmen looked like frequent travelers to China and were very receptive towards Chinese food. One European passenger drank Chinese tea the whole journey and ordered beef noodles. But for those passengers, who are not big Chinese food fan, please fly CX or KA, or eat prior to flight. For a Chinese, the food is actually very nice and I love the Beef Noodles Ensemble. The fresh steamed rice is good and I love the hot soup service. The dessert is the most disappointing aspect. Beverage service can be better and I understand that can service is not offered because they prefer F/A to refill your beverages. However the water glasses are too small so I don’t mind the whole can. Ice was only offered on the return flight from PEK to HKG. There are some basic things that are missing.

Flight Attendants:
I honestly don’t know what to expect but from the trip report that I quoted below, things seem to look decent. I have to agree with sutrakhk. Flight attendants tried very hard to provide a very top class service, and for my experience, the F/A on the return flight from PEK to HKG is better, she is more attuned to details and whenever I said thank you, she always said, “you are welcome!” She also offered me English papers when I gave her back the Chinese papers. She also unwrapped the slippers for all passengers, instead of just handing you the amenities. The purser on the return flight also did her greeting to each passenger. Due to my poor mandarin (not to mention Peking accent), I did not know if they addressed me by my last name, but the friendliness was noted. I also notice that most passengers were quite demanding (since the call buttons went off throughout the flight), the F/As always came by quickly and more than welcome to help, instead of giving you the dirty look. Of course, they are not as personable as your typical top notch CX or SQ F/As, who made small talks with passengers, but tried very hard to offer top service. However, the F/As really need to work on its English verbal skill, as the English announcements are barely comprehensible. I can’t imagine a Western passengers understanding any of the long P/As. The pilots are better though, but the F/As need some training. Nevertheless, I think I scored them above most American and European F/As, and work really hard throughout the flight in the premium cabin. They are not as detail-oriented or personable than CX, KA, or SQ F/As, but I appreciate the effort.

Entertainment:
There is a comprehensive audio-video on demand system with many movies, televisions, and short subjects. There are no American or British sitcoms (which are not surprising given most of them are very liberal), but the film library is quite extensive. Reading materials are also limited, but this won’t change due to how the PRC government is sensitive about the kind of reading materials entering China and I am not sure if we will read some of the official stuffs as well. The headsets look nice – at least better than those used by CX, but since I did not take part at any of the programs, I can’t give you any answer. But on both flights, my television froze mid-flight (Yes I just set my TV to the Sky Map section with “Autoplay”), and the F/A was able to reset the television on both flights (yes similar to other airlines, they can reset PTV at individual seat). However there is definitely a stability issue and I can’t imagine how this entertainment system works on those long haul flights. There is also no external camera function, which is disappointing, since all A380 operators provide that service. The F/As also turned off the entertainment system way too early. On my way to Beijing, I am sort of not surprised, as they are required to show a few Chinese Custom, Immigration, and other official videos, but on the way to Hong Kong, they really don’t need to shut it down 35 minutes prior to arrival.

China Southern Airlines is commonly known as one of the better Mainland based airlines, and I am quite impressed. The only weakness is the lax reinforcement of rules, especially in premium class. There were passengers with their seats on full flat positions during takeoff or landing. However, they at least enforced that everyone must be seated during taxiing, which was a major issue. The cell phone rules are completely broken and lots of cell phone and iphone notification sounds during our final into HKG.


User currently offlineCarfield From United States of America, joined Dec 2003, 1834 posts, RR: 9
Reply 12, posted (2 years 3 weeks 6 days 21 hours ago) and read 17230 times:

Additional pictures on arrival into Hong Kong – since we used R/W25, there was more opportunities for picture taking.


My trip report is nothing compared to this one, but hopefully provides another perspective. For more details on the cabin and the first class service, please refer to the following thread at airliners.net:
Inaugural- China Southern Air A380 HKG-PEK-HKG F+C (by sutrakhk Mar 4 2012 in Trip Reports)

As of now the HKG-PEK route provides a very affordable way to enjoy CZ A380 service and if you are ever in HKG, you should consider it. You can purchase this fare at webjet.com.hk or zuji.com.hk. In conclusion, I think I can handle a long haul China Southern flight in the future and hope that they will provide an attractive business class fare from LAX to Asia in the near future.

Carfield



User currently offlineQuokkas From , joined Dec 1969, posts, RR:
Reply 13, posted (2 years 3 weeks 6 days 21 hours ago) and read 17143 times:

Hi Carfield,

Thanks for bringing this report on an airline that is relatively new to PER - I think they started in November 2011 using an A333 with a very different layout to the A380 that you flew on. Nevertheless, it is good to have a review of the services offered by that airline.

The photos that you have included show very appetising meals with faultless presentation.

Quoting Carfield (Reply 8):
USB Drive

I notice a network cable (ethernet) socket as well. Do they have some sort of onboard internet access?

Quoting Carfield (Reply 9):
the flight attendants only mention non-alcoholic beverages

Did you ask about availability or are the flights "dry"?


User currently offlineN178UA From United Arab Emirates, joined Jan 2001, 1655 posts, RR: 66
Reply 14, posted (2 years 3 weeks 5 days 6 hours ago) and read 14992 times:
Support Airliners.net - become a First Class Member!

Hi Carfield

I always enjoy reading your Trip Report. I think your TR offer a great downright insight on each airline's product and always keep it very objective and stick to the facts as much as you could without trying to market the airline too much.

I love the Chinese food offered on CZ, of course the opinion is coming from a fellow Chinese. But I don't see too much harm on other nationalities, what CZ offer will make them feel like in China once step inside the cabin at boarding!

I look forward to my CZ travel in a week's time. and looking out for more of your excellent report!  

Cheers
Sam


User currently offlineCarfield From United States of America, joined Dec 2003, 1834 posts, RR: 9
Reply 15, posted (2 years 3 weeks 5 days 2 hours ago) and read 14814 times:

Thanks for all the kind comments!

I did not ask about wine but since the F/As mention only tea/coffee/sodas during the meal order process, I presume this is a dry route for some reasons. Wine list is also not offered.

There is no internet offering for now. Knowing how the PRC functions, it will be a while since they need to censor some of the materials. It is more complicated...

Thanks and look forward to more CZ reports soon!

Carfield


User currently offlinelukeyboy95 From United Kingdom, joined Apr 2008, 1085 posts, RR: 32
Reply 16, posted (2 years 3 weeks 5 days ago) and read 14707 times:

Hi Carfield.

Nice to hear another account of this airline and service.

Quoting Carfield (Reply 2):

It is interesting to see how the catering truck operates for the upper deck.

That is some height it gets too... I think it has its stabilisers deployed, otherwise in a stiff wind I could definitely see this toppling.

Quoting Carfield (Reply 5):
ooks like a Bose one, but it is just a copycat

hmmmm..... I think it is happening slowly but surely, but there is a growing appreciation of real brands... I don't like the copycat culture. 2 pence.

Quoting Carfield (Reply 9):
There is no alcoholic beverage offered at any stage of this flight.

Not my sort of flight. I am surprised, are Asian businessmen not quite keen on a tipple?

Interesting comments RE English quality. A major pitfall for this airline - I can only hope behind the scenes they have english tutors to improve the situation. Alot of passengers complaining about this, ultimately the airline is not offering a service tailored to Western countries. yet.

Thanks

Luke



Breaking down the stereotypes - one by one
User currently offlinesmi0006 From Australia, joined Jan 2008, 1495 posts, RR: 0
Reply 17, posted (2 years 3 weeks 4 days 23 hours ago) and read 14630 times:

Awesome report! Very surprising to see the beast on this route, any idea where else they will be sending them?

I quiet like CZ, I think they are pretty ordinary at times (at least in and out of Australia), and lack a lot of things. What they don't lack is potential!! Give them five years or so and once their enormous growth slows down to a more manageable level I think we shall see a truly world class airline!

Quoting lukeyboy95 (Reply 16):
Interesting comments RE English quality. A major pitfall for this airline - I can only hope behind the scenes they have english tutors to improve the situation. Alot of passengers complaining about this, ultimately the airline is not offering a service tailored to Western countries. yet

They are very aware of this downfall and have started recruiting FAs in bases outside of China. Sydney base opens soon, followed by Melbourne and Brisbane. Amsterdam and Paris were opened last year, not sure what the other plans are or if there are other bases. These are small bases with only one or two FAs per flight but it is a step in the right direction. I think they wear different uniforms, has anyone ever seen them on their flights?


User currently onlineEL-AL From Israel, joined Oct 2001, 1249 posts, RR: 5
Reply 18, posted (2 years 3 weeks 4 days 20 hours ago) and read 14475 times:

Hey,

Thank you for fantastic report. The meals on board CZ looks fantastic. I must say that the seat looks too narrow.

Landing pics in HKG looks great.

Thank you for shearing,
Jonathan



"In our country, those who do not believe in miracles are irrational" - David Ben Gurion.
User currently offlinegabrielchew From United Kingdom, joined Aug 2005, 3052 posts, RR: 12
Reply 19, posted (2 years 3 weeks 4 days 19 hours ago) and read 14401 times:

Nice look at the CZ A380 Carfield. Great photos you got - love the China Airlines Skyteam livery - looks great. Also, didn't know that Air Algerie flew to PEK - some reasomable fares too! The CA 737 in grey also looked great.

Quoting Carfield (Reply 9):
There is no alcoholic beverage offered at any stage of this flight. Even with beverage order, the flight attendants only mention non-alcoholic beverages and there is no separate wine list. The service order in business class is as the following:

Doesn't seem very good. Were there many alcoholic drinks available? On my CA PVG-PEK flight last summer the only choice was beer - the FA hadn't even heard of a gin and tonic!

Quoting Carfield (Thread starter):
B-6138 sat at gate 12 overnight (well every nights for now)

Seems like a terrible waste for such an aircraft. Does CZ honestly not have a better use for such a premium heavy plane. The situation screams "I ordered the A380 because eryeone else did"



http://my.flightmemory.com/shefgab Upcoming flights: LHR-JMK,JTR-LHR-WAW,MSQ-FRA-EZE,IGR-EZE-CUN,MEX-FRA-LCY,LHR-TXL-LHR
User currently offlinelukeyboy95 From United Kingdom, joined Apr 2008, 1085 posts, RR: 32
Reply 20, posted (2 years 3 weeks 4 days 13 hours ago) and read 14202 times:

Quoting smi0006 (Reply 17):
They are very aware of this downfall and have started recruiting FAs in bases outside of China. Sydney base opens soon, followed by Melbourne and Brisbane. Amsterdam and Paris were opened last year, not sure what the other plans are or if there are other bases. These are small bases with only one or two FAs per flight but it is a step in the right direction. I think they wear different uniforms, has anyone ever seen them on their flights?

Well yes. I am sure they have and it is good to hear. But it seems like it's only slowly making any difference. Almost every review (not onAnet) has commented on this shortfall. Personally it wouldn't bother me overly as I do not take flights for chit-chat and love Chinese food. Well they've got the feedback and they know what it requires.



Breaking down the stereotypes - one by one
User currently offlineSean-SAN- From United States of America, joined Aug 2002, 765 posts, RR: 1
Reply 21, posted (2 years 3 weeks 4 days 11 hours ago) and read 14135 times:

Do they not serve any alcohol at all? Or was it just not on the menu? I find it odd that an Asian airline doesn't offer any beverages when airlines like MAS offer plenty of booze on regional Y flights.

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