win1290 From Thailand, joined Jan 2012, 249 posts, RR: 2 Posted (1 year 1 month 3 weeks 3 days 22 hours ago) and read 15831 times:
Hello and welcome to my 6th trip report!
For this trip I travelled home from London to Bangkok on Thai Airways for a university Easter break. This is the return sector on my previous report which can be found here THAI's A346 Smooth As Silk To London (by win1290 Jan 20 2012 in Trip Reports) .
The trip to London Heathrow airport started in Bristol (where I am located for university), I would be taking a Great Western Train service from Bristol Temple Meads station to London Paddington station then go on a Heathrow Express train from London Paddington to Heathrow Airport.
Platform 15 for a 15:30 service to Paddington
Inside the train. I booked this ticket a few weeks in advance and so I managed to save over 100 GBP on the travel!
After 1 hour and 45 minutes, I arrived at London station
Then I went in a Heathrow express for a 15-minute journey
Arrived London Heathrow Terminal 3 at around 17:45 for a 21:35 flight to Bangkok
Here is the detail of the trip
Date: 24 March 2012
Airline: Thai Airways International
Flight: TG917
Route: LHR - BKK
Aircraft: Airbus A340-600
Class: Royal Silk
Quite surprised to see check-in counters were already open nearly 4 hours before the flight
Royal First counter
Royal Silk and Economy counters
Initially, I queued to check in at the Business counters, but as the two counters were occupied by 2 large groups, we were advised to join the Economy line by the friendly ground team, which I and the few people behind me did. The check-in lady was very efficient, and my bags were checked very fast and very quickly I got my boarding pass. She also invited me to use the SAS London lounge and advised the direction. However, to be absolutely pedantic (which I am usually not) , she didn't attach Royal Silk tag on my bags, nonetheless she did tag Star Alliance priority. During check-in, I overheard the next counter, when the check-in agent told passengers that the flight was overbooked and the airline was looking for some volunteers to go on the next flight but they quickly said they didn't want to volunteer. It was clear that this would be a full flight in all classes.
Check in area
At this time, security screening was very quick, took less than 5 minutes. Here are pictures after security
Then I was on my way to SAS London Lounge
Some lounge impressions. It was not busy at all when I arrived there
The lounge spreads over 2 floors, the first one has more food offerings and the second floor has more seats
First Floors
Second Floors
Snacks/refreshments on the second floor
my choice
Then I went to use the shower facility.
At 20:35, the gate information was displayed on screen, then I was off to gate 34. It was a long walk
I was among the first group of people getting to the gate. This gate is not big at all, and I wondered if it could facilitate the full A340-600's flight.
Then it got quite busy
At around 21:15, boarding call was made, first by passengers travelling with children and those needing assistance. Then Royal First and Royal Silk passengers were called to board. The boarding process was very strict. When the Business class boarding was made, a lot people assumed that the star alliance gold card holders could board at the same time, and they were turned back unfortunately, and I thought the way ground staff turned back their frequent travellers was not polite and professional at all, by shouting 'No, First and Business class only'!. Nonetheless, when we were boarding the airplane on door 2L (only one door was used) we were greeted by very friendly cabin attendants who gave each of us directions to our seats.
Boarding the plane. I was seated on the same seat as on the BKK-LHR sector a few months back.
Then came welcome drinks! I must look so young that the cabin crew offered me orange juice but in the end I went for champagne.
When the aircraft door was closed, a welcome announcement was made and the safety demonstration video was played
Then pushed back
Taxied to runway
Took off, around 30 minutes behind schedule
As soon as the seatbelt sign was switched off, the crew came to shut the curtain and turned on orange mood lighting.
Seat control
Sawasdee inflight magazine and an A380 article.
Inflight entertainment
Then the captain made an welcome announcement that the plane was climbing to a cruising altitude of 33,000 feet and the flying route would be heading south west to Belgium's capital of Brussels then heading to Bangkok. and the flight time would be for another 10 hours and 40 minutes Usually, the captain would state all countries and seas that we would be flying pass.
Food service shortly began
Here are the food and drinks menu (photos taken at home)
First offered was drinks and peanuts. I noticed in the past that TG used to give peanuts in Economy class and cashew nuts in Business class and macadamia nuts in First class. This was not the case on this flight.
Chicken satay. I was surprised to see the crew came with a tray of chicken satay and offered the second round. I gladly accepted it
Then we were given hot towels, and our table was set and dinner served.
First course: wild mushroom and ricotta ballottine marinated crayfish, fig and balsamic chutney.
Unfortunately, due to my food allergy
For the main course, I went for pork in red curry steamed Thai Hom Mali rice, vegetables.
Cheese and fruits
Cappuccino and hazelnut mousse with caramel sauce. and a cup of tea
Some cabin views
My seat in the sleeping position
After a seven hour straight sleep, I was woken up when the cabin light was turned back on and the crew giving me a hot towel.
win1290 From Thailand, joined Jan 2012, 249 posts, RR: 2 Reply 1, posted (1 year 1 month 3 weeks 3 days 22 hours ago) and read 15715 times:
I went for the cheese omelette option
Then captain announce that we would soon be descending from the current flying level of 39,000 feet. and the crew was preparing the cabin for landing.
Descending to BKK
Landed slightly behind schedule
Airport welcome sign
My seat (the left one )
Disembarking the plane. TG didn't distribute orchids to lady passengers.
First class cabin
Unfortunately, there wasn't a spot where I could take a good picture of the plane I travelled on .
It was a long walk to passport control.
I was warned that recently it took a long long time at passport control desks in BKK, last month, my parents waited for over 1 and a half hours. Luckily, it took me less than 5 minutes to clear.
Off to belt number 7
Interesting arts next to the baggage belt
It took over 15 minutes until my bag arrived. The airport was quite busy in the Sunday afternoon
This concludes this trip report. Overall, it was yet another good flight experience with TG. On board service was indeed smooth as silk. Food was tasty and crew were so naturally friendly and during the flight they came around so many times offering drink top-ups. Despite the wait at the baggage belt, it turned out to be perfect timing as when I got out the terminal building, parents arrived to pick at the same time. As for the SAS London Lounge, I think it offers a good refreshments and it has all the facilities that one could think of using while waiting for a flight.
Thanks for reading and as ever, all comments/feedback are very appreciated.
IrishAyes From United States of America, joined Jan 2008, 1731 posts, RR: 5 Reply 2, posted (1 year 1 month 3 weeks 3 days 19 hours ago) and read 14971 times:
Excellent TR! Loved the photos, the catering looks phenomenal on TG, I hope to try them someday.
LH4116 From Sweden, joined Aug 2007, 1672 posts, RR: 15 Reply 3, posted (1 year 1 month 3 weeks 3 days 19 hours ago) and read 14909 times:
Hey Win,
Nice to see the final, or well "first" part up. Again seems like you had a really nice flight on Thai. Interesting that you had chosen night time flights on both ways, was this done for the sole purpose of catching the A346 or do you more enjoy flying at night? To me daytime flights are nicer, at least westbound since they give you more time to enjoy the service at least up front The load on your flight seemed quite heavy, which must be an indication that Thai are doing some good business on the LHR route.
The food looked very delicious as always on Thai it seems Although a bit surprised they only offered one starter option. The Satay were a nice touch, seems like they've taken after SQ or has it been standard on TG from long before?
I was quite surprised to see you using the SAS London Lounge. Firstly the place looked much nicer than I had imagined, since generally the SAS Business Lounges are crap. Seating looked nice and comfy, although just the standard Biz Lounge armchairs, and so goes for the rest of the interior. Offerings however seemed far superior than the SAS Lounges in Scandinavia, food offerings looked quite generous and I was very surprised to see them serve hot food which is something we don't have in Scandinavia. Suppose that's just to set the standard for the other *A carriers using this lounge.
Drink offerings seemed poor though, by judging the looks of it, no proper booze in that lounge? Shower facilities were a huge plus though, and again something we don't have in Scandinavia. Perhaps I should try this place out soon
"Wheels Up!"
//Jonas
I won't stop complaining until SAS reintroduces free service in Economy Class!
airbuseric From Netherlands, joined Jan 2005, 4015 posts, RR: 52 Reply 4, posted (1 year 1 month 3 weeks 3 days 17 hours ago) and read 14647 times:
Hi, Win,
good continuation and return flight on TG A346! Lovely service, great food it seems. The satay is very nice, definitely among my favourite dishes. Did the crew pro-actively refill the drinks throughout your meal services?
I fully understand your choice for the nightflights, a good way to find your rest and sleep on the comfortable J-class seat. That where it is destined for
Quoting LH4116 (Reply 3): To me daytime flights are nicer, at least westbound since they give you more time to enjoy the service at least up front
You have gained experience so much from just 1 single flight to/from PVG? Interesting!
Regards
Eric
"The whole world steps aside for the man who knows where he is going"
Quokkas From , joined Dec 1969, posts, RR: Reply 6, posted (1 year 1 month 3 weeks 3 days 13 hours ago) and read 14088 times:
Hi Win,
Nice trip report and some interesting photos. I like the idea of having various artworks on display to view while waiting for bags to arrive in BKK.
Quoting win1290 (Thread starter): ground staff turned back their frequent travellers was not polite and professional at all, by shouting 'No, First and Business class only'!.
Were the ground staff Thai or contract employees? It is strange that so many people don't listen to the boarding calls. When boarding through just one door, other airlines will board economy first so that passengers in the premium cabins are not disturbed by the constant flow through the cabin, although they do generally say that premium passengers can board whenever they like. I suppose that some First/ Business passengers might worry that they don't get enough time to swill down the welcome aboard champagne.
Quoting win1290 (Thread starter): I noticed in the past that TG used to give peanuts in Economy class and cashew nuts in Business class and macadamia nuts in First class. This was not the case on this flight.
Economising, maybe? I notice that the nuts came in a clear bag and not warmed and in a bowl. Another cost-cutting move?
Quoting win1290 (Thread starter): Food was tasty and crew were so naturally friendly and during the flight they came around so many times offering drink top-ups.
The meal presentation looks good. And as always, a friendly and welcoming crew makes all the difference.
Nice to see the final, or well "first" part up. Again seems like you had a really nice flight on Thai. Interesting that you had chosen night time flights on both ways, was this done for the sole purpose of catching the A346 or do you more enjoy flying at night?
Hey Jonas, yes it was another great experience on TG. Thai operates the A346 on both day and night flights, but I went for the night flight because had I chose the morning departure, I would have to get up very early in the morning for a long train journey and I am not a big fan of waking up early . Also as Eric pointed out, I also wanted to have a good rest/sleep on the comfortable J seat and usually I don't get jet lag on a night flight.
Quoting LH4116 (Reply 3): The load on your flight seemed quite heavy, which must be an indication that Thai are doing some good business on the LHR route.
Its true, when I tried to make reservation for the journey, I originally planned to travel in Economy class (as usual) but sadly it was full. Luckily as a TG Gold member which offers a guaranteed reservation on fully booked flight, I got a confirmed booking but on the expensive booking class in Economy. Which I then used my Gold complimentary upgrade. I wonder if when the flight is usually busy on BKK-LHR route then why did TG swap it for A346 instead of 744? Nonetheless there are more Business seats in A346 (60 seats) than 744 (40 seats) so it was usually quite tricky to use a complimentary upgrade on a 744 and it was so much easier on the A346.
Quoting LH4116 (Reply 3): Although a bit surprised they only offered one starter option. The Satay were a nice touch, seems like they've taken after SQ or has it been standard on TG from long before?
I am pretty sure that TG only offer one choice of starter in J and F.
Quoting LH4116 (Reply 3): I was quite surprised to see you using the SAS London Lounge. Firstly the place looked much nicer than I had imagined, since generally the SAS Business Lounges are crap. Seating looked nice and comfy, although just the standard Biz Lounge armchairs, and so goes for the rest of the interior. Offerings however seemed far superior than the SAS Lounges in Scandinavia, food offerings looked quite generous and I was very surprised to see them serve hot food which is something we don't have in Scandinavia. Suppose that's just to set the standard for the other *A carriers using this lounge.
Drink offerings seemed poor though, by judging the looks of it, no proper booze in that lounge? Shower facilities were a huge plus though, and again something we don't have in Scandinavia. Perhaps I should try this place out soon
SAS lounge in LHR is a designated lounge for TG J and F passengers and I usually use this lounge as I like the space it offers. I think this is a good place to relax before the flight. Apart from pot noodles, the lounge only started offering hot food from the last one or two years so or. Apart from TG pax using this lounge, it was also a lounge for ANA pax, I am not sure if other *A airlines use this SAS lounge. As for drinks, it has some whiskeys, rum etc, but unfortunately no baileys. Shower facilities are very nice, there are 4 shower rooms in total.
good continuation and return flight on TG A346! Lovely service, great food it seems. The satay is very nice, definitely among my favourite dishes. Did the crew pro-actively refill the drinks throughout your meal services?
Hi Eric! Thanks a lot for your comments! I like satay also. Yes, the crew walked by many times just to check if I wanted a refill on my drinks or if I want any other drinks.
Quoting Quokkas (Reply 6): Were the ground staff Thai or contract employees?
From their plain uniform, I'd say contract employees, but a supervisor who wears TG uniform, I am guessing TG staff.
Quoting Quokkas (Reply 6): I noticed in the past that TG used to give peanuts in Economy class and cashew nuts in Business class and macadamia nuts in First class. This was not the case on this flight.
Economising, maybe? I notice that the nuts came in a clear bag and not warmed and in a bowl. Another cost-cutting move?
I think TG only give them warmed in a bowl in First class.
Quoting Quokkas (Reply 6): The meal presentation looks good. And as always, a friendly and welcoming crew makes all the difference.
I agree. first impression on board always makes the journey pleasant.
PlaneHunter From Germany, joined Mar 2006, 6190 posts, RR: 79 Reply 11, posted (1 year 1 month 2 weeks 6 days 12 hours ago) and read 10687 times:
Hi Win,
very nice last part of your series. TG's product looks very impressive, I particularly liked the catering. Are A346s used regularly to LHR?
Quoting win1290 (Thread starter): I was warned that recently it took a long long time at passport control desks in BKK, last month, my parents waited for over 1 and a half hours. Luckily, it took me less than 5 minutes to clear.
I was stuck in a queue for more than an hour some weeks ago. But it wasn't much better at Dubai's Terminal 1 two days before.
Thai744 From Australia, joined Jun 2004, 249 posts, RR: 0 Reply 12, posted (1 year 1 month 2 weeks 6 days 10 hours ago) and read 10552 times:
Really nice TR - thanks for writing it up!
As you can see by my username, TG is a favourite airline of mine.
I just wish they'd get some consistency across their fleet - you never know what you're going to get in terms of aircraft, cabin, PTV's etc. They're about 5 or 6 years behind other carriers in the region IMO. Hopefully they'll catch up soon.
And yes - "choice" (not that there is one!) of one starter in F or J is completely unacceptable in this day and age.
Other than that, product looks quite nice for your flights.
very nice last part of your series. TG's product looks very impressive, I particularly liked the catering. Are A346s used regularly to LHR?
Hi PH, thanks a lot! I really like the food on TG too. I don't think A346s are usually operated to LHR, I started to travel a few times between BKK and LHR since 2006 and only on one occasion (February 2008) that the A346 was used, until this flight of course. That said, tomorrow my brother will fly on TG: BKK-LHR and he will be on A346. However, in 3 weeks (if I cannot get a confirmed reservation on CX which I am currently on waitlist for award ticket) I would be flying to LHR on TG Boeing 747-400. But in mid-July this year, our reservation on TG (BKK-LHR-BKK) shows that we will be flying on A340-600 both ways.
Quoting PlaneHunter (Reply 11): I was stuck in a queue for more than an hour some weeks ago.
I am sorry to hear that. But I am quite optimistic that after the improvement on immigration (more staff, more counters etc.) it will be better in the future.
Quoting Thai744 (Reply 12): Really nice TR - thanks for writing it up!
Thanks Thai744! TG is also my favourite
Quoting Thai744 (Reply 12): I just wish they'd get some consistency across their fleet - you never know what you're going to get in terms of aircraft, cabin, PTV's etc. They're about 5 or 6 years behind other carriers in the region IMO. Hopefully they'll catch up soon.
I agree. I hope to see an improvement on consistency in the long haul products on TG soon. It should take another year for TG to refit its 744, which should be very nice.