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A New Way To Fly – BA Boeing 777-300ER In First  
User currently offlineCarfield From United States of America, joined Dec 2003, 1946 posts, RR: 8
Posted (2 years 8 months 5 days 6 hours ago) and read 30808 times:

A New Way to Fly – BA Boeing 777-300ER in First Class – LHR-LAX


British Airways has recently introduced Boeing 777-300ER on the Los Angeles to London route this spring season, and I could not resist on giving it a try and see if the new first class cabin is really worth the hype. I normally prefer Boeing 747-400 but given the possibility of last minute aircraft substitution, Boeing 777-300ER flight is the best way to guarantee flying the new first class cabin. I have to say that I am impressed with the new product, which is definitely way better than the old first class product. The new entertainment system is also a significant improvement, but still years behind Cathay Pacific, Emirates, Qatar Airways, and Singapore Airlines. However the universal power outlet is definitely a big thumb up.

April 10, 2012
BA 279 London Heathrow to Los Angeles Lv0940 Arr1300 Boeing 777-300ER G-STBE

Check-in Area:
London Heathrow Terminal Five is very nice, compared to other terminals. The new terminal has lots of natural light and high ceiling. With British Airways and Iberia as the only tenants, the check-in areas are separated into domestic, international, business class and first class area. There is a separate first class check-in area at Area J, and it has a very exclusive atmosphere. There are agents guarding the entrance to the check-in area. There is no queue at these hours and the staffs are efficient but I felt that they are a bit indifferent and lack of warmth. That personable element is not there.



Check-in kiosks


First Class area:



Concord Room:
I finally got access to the Concord Room, which is nice and the service is aiming for individualized service. However I feel that they are a bit understaffed to create that personalized service.

Dining Room


Bar


Seating Area


Seating area in the patio


Business Area


The seats are all from the concords – very good idea!


Terminal Five Concourse C


19 replies: All unread, jump to last
 
User currently offlineCarfield From United States of America, joined Dec 2003, 1946 posts, RR: 8
Reply 1, posted (2 years 8 months 5 days 6 hours ago) and read 30803 times:

Boarding:
Please note that Concourse C requires a long shuttle ride and please allow twenty to thirty minutes of traveling time from the Main Concourse! There is also no lounge at Concourse C and less shops over there. Please plan accordingly. Boarding began at 9:10am and the loading was busy in the back, but first class was less than half full. First class cabin manager greeted me at the entrance, and since the passengers at 1K and 1D also arrived at the same time, things were a bit hassled. Pre-takeoff beverage was served along with pajama and amenity kit.


Headsets, slippers and a light blanket were already provided at the neighbor seat


Gate 65


Entrance – Door One at G-STBE



Flight Information
With the light load, door was closed on time at 9:39am and we pushed back at 9:42am. A good early start! Heathrow was always busy and here was a list of planes taking off before us – BA A320 G-EUPJ, BA 772 G-VIIE, CO 772 N71006, LH A320 D-AIPF, BA A320 G-EUPH, IB A320 EC-HYD, Germanwing A320, BA A321 G-EUXD… After a Delta Boeing 767-400ER N826MH, we took off from R/W27L at 10:10am. Flying time was ten hours and thirty-six hours and here is our flight path: Nottingham-320-Manchester Airport-Southport-Bride-Rathlin Island-330-340-360-Dryden-Drand Forks-Casper-LAS-LAX

Flight Map


User currently offlineCarfield From United States of America, joined Dec 2003, 1946 posts, RR: 8
Reply 2, posted (2 years 8 months 5 days 6 hours ago) and read 30779 times:

Cabin
The new cabin is very stylish and “elegant” is the main theme here. Blue and purple are the main colors used, and the cabin combines the right amount of natural and mood lighting. It is not too bright nor too dark. The color does not need a completely dark cabin to enhance it.



Seat
It is obvious that British Airways want to maintain a relatively high-density first class cabin, so British Airways does not follow the newer trend of a completely enclosed suite. However I feel the seat maintains some degrees of privacy especially compared to the older BA seats. The padding is sufficient and the seats are very comfortable in recline and full flat position. The one thing that is interesting that the seats do not have an attached legrest. The neighbor seat is doubled as a footrest that can be lowered towards the floor. As you will notice that the seat control is now adjusted according to a dial system, which is very unique. You just turn the dial to your desire position. There is a takeoff/landing seating and a full flat bed position. There is a small personal lamp on the side, which functions like a night light. Storage spaces are a bit strange, but there is a small closet for jacket and shoes. There is also a small literature pocket, but in general the side table is really your main storage space for small items.

Recommended seats – I actually recommend the seats on the “A” side. On the Boeing 777, the galley is right in front of 1F and 1K, and the F/As really congregated at that area. There is lots of traffic throughout the flight in the K side. Therefore I considered the “A” seats are quieter.



Leg rest – can be raised and lowered – can also be used as neighbor seat


Divider for central seats


Divider closed


Side Table – tray table, multi-power port stations


Side Lamp – ambience


Seat Control Console


Window Shade Control and headset port


Entertainment control panel


Personal Television


Window



Window Blind


Personal Closet – jacket and shoe


User currently offlineCarfield From United States of America, joined Dec 2003, 1946 posts, RR: 8
Reply 3, posted (2 years 8 months 5 days 6 hours ago) and read 30760 times:

Meals:
There are two meal services on this flight – a full lunch service after takeoff and then afternoon tea an hour and half prior to arrival. The meals were quite nice, compared to Club World and World Traveler Plus. The only disappointment was the entrée and the fish was very bland. The afternoon tea was very nice though and this meal is an one thing that BA does very well. The sandwiches are lovely and the scones are excellent. There is no club world kitchen or bar area, but there is a bistro selection in the menu – refreshment can be ordered at anytime.

Beverage after takeoff with mixed nuts


Wine List
Champagne
Laurent-Perrier Grand Siecle, Champagne, France

White Wine
Meursault Les Clous 2008, Bouchard Pere et Fils, Burgundy, France
Sancerre Cuvee Prestige 2010, Domaine De La Chezatte, Loire Valley, France
Pacific Rim Wallula Vineyard Riesling 2008, Columbia Valley, Washington USA

Red Wines
Chateau Camensac 2005, 5eme Grand Cru Classe Haut-Medoc, Bordeaux, France
Landmark Grand Detour Pinot Noir 2008, Sonoma Coast, California, USA
Dinastia Vivanco Rioja Reserva 2005, Spain

Dessert
Beaulieu La Soucherie 2009, Coteaux du Layon, Domaine Pierre-Bise, Loire, France
Warre’s 1992 Colheita Tawny Port

624W222

Lunch


Bread – choice of multigrain rolls, wheat twist rolls, and garlic focaccia bread


Butter and salt & pepper shakers


Glass of water – purple glass


Amuse bouch – not in menu
Leek and chicken terrine



Starters
Seared Scottish King Scallop with broad bean puree and crispy porchetta

White asparagus with truffle vinaigrette (V)

Leek and potato soup with chive pesto (V)

Fresh spring salad with your choice of balsamic dressing with golden rapeseed oil or blue cheese dressing

Main
British Airways Classic
Roasted Herefordshire fillet of beef, braised beef pie with artichoke barigoule and crispy Iberico ham

Roasted wild cod and seafood tortellini with buttered samphire and morel mushrooms with tomato vinaigrette


Poached and grilled free-range chicken with vegetable nage and Ratte potatoes

Panzanella salad with Parmesan croquette

Bistro Selection
Roasted pork belly and apple sauce with crackling
British Airways Classic – Wagyu Beef burger with Monterrey Jack cheese, gherkin and onion
A selection of biscuits
A selection of cheese and fruit


Dessert
Raspberry and peach choux with caramelized peaches and peach syrup
Warm hazelnut financier topped with a wild berry compote and mascarpone cream


Ice Cream Sundae
Custom made to your preference of ice cream, sauces and toppings.
Please ask your cabin crew for today’s choices.

Cheese Plate
Rougette
This decadent, soft-ripened triple crème cheese is enveloped in a washed and bloomy rind.

Cropwell Bishop Shropshire Blue
Contains an underlying hint of rich, buttery, caramel while maintaining a smooth blue taste

Quickes Farmhouse Cheddar
A spicy, caramel-flavored cheese with a buttery texture
This is a classic unpasteurized cheese.

Banon
This soft French cheese is made from unpasteurized goat’s milk.
Wrapped in chestnut leaves, this cheese has a woodsy, fruity flavor

Fresh Fruit
Chocolate

Hot tea


Glass of Blue Label


Afternoon Tea
Inspired by the Dorchester


Snacks
An individual selection of sandwiches featuring cucumber with cumin cream cheese, ham hock with piccalilli, Emmenthal and pastrami with mustard mayonnaise and roasted chicken with mustard mayonnaise


Red Onion and goat’s cheese savory Danish (V)



Patisserie
British Airways Classics
Plain or fruit scones served warm with clotted cream and strawberry preserves


Caramelia mousse, cheese cake and carrot cake


Beverages
We offer you a selection of the following Twinings tea
Teas – English Breakfast, Earl Grey, Mint Humbug, Honeycomb Camomile, Red berry Fool and Jasmine Pearls
Coffee – Freshly roasted and ground, decaffeinated, espresso or cappuccino


Bed Turndown Service:
Really nice bed turndown service with mattress pad and duvet – the armrest will retract in full flat position.


Flight Attendants:
I believe that there is one flight attendant along with first class cabin manager, Julia, serving the first class cabin, and with a smaller load, the purser. Scott, helped out in the Club World cabin. Scott made several greetings throughout the flight – one after takeoff to introduce himself to each passenger, one after lunch, and one prior to arrival into LAX. He was friendly and a good purser always set a good tone for the whole flight. Julia is also friendly and I was addressed by my last name throughout the flight. The service was definitely better in first class, than Club World, World Traveler Plus and World Traveler.

Entertainment:
The new entertainment system is a pleasure, compared to BA’s old unstable system. The new touch screen personal TV is good, and there are many movies, television shows and games. My personal favorite is the “BA TV” section with a good selection of old BOAC videos featuring earlier generation of planes and travels. I love watching how pilots are trained at the earlier era flying the VC-10s, along with other travel programs. The noise-canceling headsets used in first class seem to be a better brand than Club World and World Traveler Plus. However the inflight entertainment library is still years behind from top airlines like Cathay Pacific, Emirates, Qatar Airways, and Singapore Airlines.

Arrival:
Descent began after we passed Las Vegas and Hoover Dam.

Approaching Las Vegas


Descent began at 12:17pm local time, and we landed on R/W25L at 12:46pm. However, our early arrival also meant that our gate was still occupied by a slightly delayed ANA Boeing 777 flight to Narita. We did not park at gate 103 till 1:07pm. WE sandwiched between a Lufthansa Boeing 747-400 D-ABTK and Air Tahiti Nui F-OJTN.
Despite priority tags are not used (which I think BA should use them), my bags came out among the first batch at 1:22pm.

TBIT Tarmac
CX Boeing 777-300ER B-KPR – CX 885


Air Tahiti Nui A340 F-OJTN


In conclusion, the new BA first class cabin improves the flying experiences and is a step towards the right direction. It is clear that BA still has a good demand in first and business class, so enclosed suites will not happen anytime soon. Nonetheless, the improvement on the entertainment programs and power outlets is definitely a positive step. I appreciate the new electrical blinds, as well as the seat control dialing system. The mood lighting is one of the best I have seen till days. In the future, if I have a chance to fly BA first again, flying Boeing 77W and updated Boeing 777-200ER will be my first choice. My next trip report will possibly be Jetblue’s inaugural flight to DFW – not overly exciting but should be an interesting experience.


User currently offlineUnitedDC10Fan From United States of America, joined Oct 2011, 10 posts, RR: 0
Reply 4, posted (2 years 8 months 5 days 1 hour ago) and read 29905 times:

I really enjoyed reading your trip report. I would absolutely LOVE to fly First Class to an international destination some day. I have done plenty of FC trips within the USA (mostly on Virgin America and UAL), but this really looks like something special!

There is one interesting thing that I have noted when looking at the food that is served on international first class flights, and this is the fact that it seems like all of the airlines serve items that I would NEVER be interested in eating. Maybe my tastes are too simple? But there was literally nothing---not a single item (except for dessert)---that appeals to me at all. Why don't the airlines serve "normal" food, like maybe offering filet mignon with mashed potatoes and veggies? Or a very nice half chicken with rice and broccoli? "Normal" food is what I'm talking about. The things that the airlines serve up front always seems to be things that I have never heard of before, and it all seems kinda "blah!" to me. Is it possible to order special meals in FC where you can specify that you'd like "normal" food?


User currently offlinethegivenone From Austria, joined Jan 2008, 193 posts, RR: 0
Reply 5, posted (2 years 8 months 5 days ago) and read 29602 times:

Carfield,

Thanks for the wonderfully in-depth report (made for the perfect morning read)! I have yet to fly on international first class but have saved all my Star Alliance miles to do so some day. Unfortunately this means I will not get to try BA's fantastic new product any time soon, but I feel satisfied having lived vicariously through your experience  


User currently offlineA340600 From United Kingdom, joined Aug 2003, 4106 posts, RR: 51
Reply 6, posted (2 years 8 months 5 days ago) and read 29529 times:

Thanks for the report. I have yet to try the -300ER, but I had the pleasure of the new suite on a -200ER a few months back and enjoyed the product very much. I would be interested to try out the new IFE because though the screen is of that size on older aircraft, the resolution suffers with the old system. Another tip to those travelling in F, on the -200ER with only 12 F seats, sit on the K side, as there is no through traffic, because the crew rest interrupts the aisle at the rear, blocking access. This means all traffic has no choice but to go up the A/F side.

Happy travels!



Despite the name I am a Boeing man through and through!
User currently offlineordjoe From United States of America, joined Aug 2010, 743 posts, RR: 0
Reply 7, posted (2 years 8 months 5 days ago) and read 29519 times:

Quoting UnitedDC10Fan (Reply 4):
nothing---not a single item (except for dessert)---that appeals to me at all. Why don't the airlines serve "normal" food, like maybe offering filet mignon with mashed potatoes and veggies? Or a very nice half chicken with rice and broccoli? "Normal" food is what I'm talking about

Flown international F twice, there usually is something that is relatively simple. You have to keep in mind though the typical clientele that is flying F and paying the 10-25K USD for those tickets, that is the food they go for. Try some of this food sometime, you will probably like it.


User currently offlineCXB77L From Australia, joined Feb 2009, 2693 posts, RR: 5
Reply 8, posted (2 years 8 months 4 days 21 hours ago) and read 29024 times:
AIRLINERS.NET CREW
CHAT OPERATOR

Thanks for the trip report. It was an enjoyable read! One thing that stood out as being particularly amazing was the food. It looks great. Makes me hungry just looking at it.

I must admit, I dislike the window shades in BA's new F. An extra pane of glass in between the actual window and the cabin ... is that really necessary? I think conventional windows with conventional shades would've been better (and less 'gimmicky').



Boeing 777 fanboy
User currently offlinepjack From United Kingdom, joined Mar 2000, 45 posts, RR: 0
Reply 9, posted (2 years 8 months 4 days 20 hours ago) and read 28518 times:

Hi Carfield

Great TR, Ba's new F and the food look great. BA may not have the WOW factor of middle and far east carriers but to my eyes the cabin looks like a quaility product.

Thanks for sharing


User currently offlineflightsimboy From Canada, joined Sep 2005, 1340 posts, RR: 5
Reply 10, posted (2 years 8 months 4 days 16 hours ago) and read 27696 times:
Support Airliners.net - become a First Class Member!

Thoroughly enjoyed the report, and fortunately I was snacking on something while reading it, or else I would have had to raid the fridge lol. So much of food, and in keeping with the tradition of afternoon tea, so very British!! Thanks for sharing. (I am not sure I would like those windows though). Everything seems very well presented, including the cabin itself without going too much over the top!!

User currently offlineEASTERN747 From United States of America, joined Oct 2006, 558 posts, RR: 0
Reply 11, posted (2 years 8 months 4 days 14 hours ago) and read 27356 times:

I thought the report very nice. I think the service/food looked excellent, too. I do think that the number of servings and proportions do tend to be extreme. However, you don't have to eat them all. The flatware and china looks boring, but I know from a fact that many times caterers throw it away without washing and much gets stolen. Back in the day, F/A's were accountable for every piece of the first class service, silverware and place settings.A thought to the guy who sez you want normal food, stop by McDonalds on the concourse, and take it with you. I don't want to be mean or condesering there are many of us who consider this normal........

User currently offlinejulio777 From Indonesia, joined Jan 2012, 22 posts, RR: 0
Reply 12, posted (2 years 8 months 4 days 13 hours ago) and read 27266 times:

Hi Carfield

Wonderfull trip report, the new first class look amazing, i really like the design and i really enjoy reading your trip report. For me personally i like this kind of cabin compared to EK's " bling-bling" first class design.

Cheers.


User currently offline767747 From United States of America, joined Jan 2005, 1965 posts, RR: 24
Reply 13, posted (2 years 8 months 4 days 13 hours ago) and read 27127 times:
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Carfield,

Great report on BA's new F product on the 777-300! The cabin looks amazing, and the food looks very nice. I have not flown BA in quite sometime, but would like to again.

Thanks for sharing!

Best,

Matthew (767747)


User currently offlineAirAfreak From United States of America, joined Apr 2012, 743 posts, RR: 0
Reply 14, posted (2 years 8 months 4 days 12 hours ago) and read 27087 times:
Support Airliners.net - become a First Class Member!

Quoting EASTERN747 (Reply 11):
Quoting ordjoe (Reply 7):

I agree, why spend 10-25K on a ticket that serves something I can make at home or pay for in a restaurant, when I can have something different - the whole point of First Class: a different seat, a different meal, a different service. Otherwise yes, sit in World Traveler for the "blah" factor.  


And thanks to you Carfield, for showing us the new British Airways First!!!!! Amazing report with great attention to detail. Fabulous!  



Do you lead an Intercontinental life?
User currently offlinefabianbrimfield From Australia, joined Nov 2011, 35 posts, RR: 0
Reply 15, posted (2 years 8 months 4 days 6 hours ago) and read 26390 times:

That is a LOT of food.

User currently offlinegabrielchew From United Kingdom, joined Aug 2005, 3360 posts, RR: 12
Reply 16, posted (2 years 8 months 2 days 9 hours ago) and read 24587 times:

Quoting Carfield (Thread starter):
Business Area

I thought that they were the old Concorde seats before you said it - very cool!

Quoting Carfield (Thread starter):
Teas – English Breakfast, Earl Grey, Mint Humbug, Honeycomb Camomile, Red berry Fool and Jasmine Pearls

Mmm, tasty teas. I was very dissapointed yesterday to see that TG don't have mint tea in C. Hopefully they'll have it in F.

Quoting UnitedDC10Fan (Reply 4):
There is one interesting thing that I have noted when looking at the food that is served on international first class flights, and this is the fact that it seems like all of the airlines serve items that I would NEVER be interested in eating. Maybe my tastes are too simple? But there was literally nothing---not a single item (except for dessert)---that appeals to me at all. Why don't the airlines serve "normal" food, like maybe offering filet mignon with mashed potatoes and veggies? Or a very nice half chicken with rice and broccoli? "Normal" food is what I'm talking about. The things that the airlines serve up front always seems to be things that I have never heard of before, and it all seems kinda "blah!" to me. Is it possible to order special meals in FC where you can specify that you'd like "normal" food?

If you pay a lot for a F seat, you expect some pretty special catering. I'm sure you can request for a 'normal' Y class meal to be plated up for you. C food is also pretty normal generally. The food in F is one of the biggest differentiating factors between classes. On SQ and TG you can pre-order from quite a long menu (about 20 items) for your meal, some of which is simpler, albeit top quality.



http://my.flightmemory.com/shefgab Upcoming flights:LCY-ARN-AMS-LGW,STN-OTP-AMS-YUL,YQB-JFK-LAX-DUS-STN,LGW-DXB-BKK-HKG-
User currently offlineba319-131 From United Kingdom, joined Jan 2001, 8588 posts, RR: 54
Reply 17, posted (2 years 7 months 4 weeks 1 day 22 hours ago) and read 23538 times:
Support Airliners.net - become a First Class Member!

Nice report and pictures Carfield, thanks for posting.

Quoting Carfield (Thread starter):
the universal power outlet is definitely a big thumb up.

- A must these days.

Quoting Carfield (Thread starter):
The seats are all from the concords – very good idea!

- I know, great, wish I had one in my office at home.

Quoting Carfield (Reply 2):
The new cabin is very stylish and “elegant” is the main theme here

- Looks nice and clean lined if a tad busy in seat numbers.

Quoting Carfield (Thread starter):
Personal Closet – jacket and shoe

- Nice idea.

Quoting Carfield (Thread starter):
Glass of water – purple glass

- Simple touch, makes a change from clear glass.

Quoting Carfield (Thread starter):
The service was definitely better in first class, than Club World, World Traveler Plus and World Traveler.

- I should hope so!

Cheers

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 16
Reply 18, posted (2 years 7 months 3 weeks 6 days 17 hours ago) and read 22339 times:

Hi Carflield

Great report, thanks for sharing! I'm always surprised to see BA' new first.. Quite a bit of inovation done here. I really like how the windows are in F. Something exclusive for BA..

Grts
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlineabrelosojos From Venezuela, joined May 2005, 5129 posts, RR: 55
Reply 19, posted (2 years 7 months 3 weeks 6 days 13 hours ago) and read 22169 times:

I am definitely impressed with BA's offering in FCL. The new cabin continues to look impressive, and I do hope that I get to try it soon. Good job with the Blue Label though -- very few airlines continue to serve it in First.

Thanks again for the write-up.

Saludos,
A.



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