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Alitalia's New Magnifica (J) A330 Inaugural To CCS  
User currently offline797 From Venezuela, joined Aug 2005, 1894 posts, RR: 27
Posted (2 years 3 months 2 weeks 4 days 3 hours ago) and read 32767 times:

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Introduction


This is the first Trip Report on Alitalia's new Business Class, Magnifica.[b]

Back in 2009, Alitalia finally got itself together and came out of bankruptcy like no other airline in the world. The old and harmed Alitalia was divided into two entities, one with all the debt and the other one with all the assets. What came out of this unorthodox deal was a newborn company with a handful of assets and free of the debts that had been haunting it since its conception in the early ‘40s.

Alitalia stepped from being a government-owned airline, to a company directed by 16 of Italy’s most successful entrepreneurs, among which was Carlo Toto – owner and CEO of Air One (AP). As a result, Italy’s flying symbol not only inherited Air One’s excellence, but also a bunch of Airbus aircraft yet to be delivered.

In January 2009, Alitalia had a strong and stable network but with the aging MD-80 and B767-300ER fleet. Not a problem! The merger with AP allowed AZ to grab a bunch of new Airbus A320s and a succulent order of 10 Airbus A330-200s. Things did change for good.

AZ received its first A330-200 in July 2010, operating it from Rome to Beijing and Tokyo. Then, the airline received additional four aircraft and they were deployed on the FCO-JFK, MXP-MIA, and the FCO-GIG routes, later on announcing that CCS would finally see (since 1996) an upgrade in its daily services from Rome in May 2012.

Needless to say, this caused a lot of excitement in CCS. My spotting group SVZM Spotters got in touch with Alitalia Venezuela to cover the event, and I booked myself on the flight from FCO to be at the inaugural service to CCS with Alitalia’s new flagship service, featuring the brand-new Magnifica (Business Class), and the all-new Classica Plus (Premium Economy).

In my [b]previous two Trip Reports
, with Lufthansa and Air France, I analyzed the premium services between Europe and Caracas. This report will finally cover the Alitalia service, completing the triangle of the three most important European carriers that serve the Venezuelan market.

Lufthansa Business Class Long Haul CCS-FRA (+pics) (by 797 Jan 8 2012 in Trip Reports)

AirFrance Business Class Long Haul CDG-CCS (+pics) (by 797 Mar 7 2012 in Trip Reports)


Alitalia’s historic service to Caracas (CCS):


As mentioned above, AZ has been operating the 767 to CCS since the airline retired their symbolic 747 from its fleet. It was indeed a considerable downgrade, staying there for over 17 years. The other transatlantic carriers that serve this airport have fluctuated by bringing some of its best products: LH varied with the 747-400, A340-300, and A340-600; Iberia with its DC-10, 747-200, A340-300 and A340-600; Air France with its 747-400, A330-200, and A340-300; and finally TAP and Air Europa with its A330-200. Alitalia was then placed at the bottom of the quality list by bringing an outdated aircraft with a relatively poor ‘hard’ product.

Since the ‘transformation’ of Alitalia into a newborn airline took place, the service focus changed dramatically although the product offered on-board was still reluctant to change. The airline stayed below its competitors by offering a rather plain Business Class with the distinct characteristic of offering outstanding catering services.

After an interview with Alitalia’s Marketing Director in July 2010 for Airliners Magazine, though, I learned how this would definitely change with the arrival of the first of ten Airbus A330-200. Alitalia then announced the most-expected upgrade to the CCS route with a daily A330, meaning the moment of testing this new product has finally arrived!

May 3, 2012: The Inaugural Flight


Booking the ticket was plain and simple. I contacted my travel agent to book a round trip ticket from CCS to FCO. My departure from CCS was with Air France, given that I had not tried their 777 product in Economy, and the return with the first flight on the A330.

My original ticket was scheduled as follows:

CCS-FRA-FCO (AF & AZ)
Economy Class
Boeing 777-200 and Airbus A321

FCO-CCS (AZ)
Business Class
Airbus A330-200


Having already tried Lufthansa’s and Air France’s Business Class products, this is another great opportunity to measure and evaluate Alitalia’s premium product into Venezuela.

I got to the airport at 06.50, plenty of time ahead of my scheduled departure at 09.10.

I was checked-in at the Freccia Alata (Alitalia VIP) lounge at the Terminal 3 in FCO. The process did not take more than 3 minutes thanks to the efficient clerk behind the desk.

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Immediately after I was handed my boarding pass, I went through the VIP security lines at FCO and walked to the gate – all in less than 10 minutes.

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On my way to the gate, I managed to spot my A330 parked at the gate, which obviously filled me up with excitement and anxiety. The aircraft in question was indeed one of the new batch that was recently delivered to the airline.

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As soon as I got to the desolated gate, I started taking some shots at the aircraft even though the glass was hideous. Here are the two best pictures I could get.

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After touring the isolated terminal at 07.15, I went to take a look at the Giotto Lounge for Alitalia’s VIP clients to relax and have some coffee to kick start the day.

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Both lounges are located one level below the departure gates, meaning that there are no windows and the space is quite cramped. The Anfora Lounge hosts all the non SkyTeam carriers, and is right next to the Giotto Lounge two stories below the departures hall.

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Although the Giotto Lounge's design is quite modern and good-looking, I did not appreciate the fact that it’s underground and has no windows. Moreover, there are no additional services other than a bar with drinks and a few things to eat. Among the things I could see, some TVs and Newspapers were available, as well as free WiFi. However, for the lounges I have been able to see around the world, this one was rather basic for it to be the main long-haul lounge at FCO.

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With nothing else to do or see, I decided to go back upstairs and walk around the terminal. There are a handful of high-end stores in the main level, ranging from Armani to Bvlgari, and the traditional Duty-Free liqueur/perfume stores. Obviously, I did the mandatory spotting around the terminal.

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Fortunately, boarding was called at gate G13 at 08.10, with the usual rush of excitement that comes as a combo. I went straight to the Sky Priority Line and awaited for instructions.

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Unfortunately, the ground staff at the gate was not having a good morning, or so it seemed.

They did not call for Business Class passengers to board first and some complained (including me). They proceeded to board all passengers with no priority, which bothered me quite a bit, to say the least. As a result, boarding was chaotic and disorganized. People cramped and crowded the small gate, causing a slower than normal boarding procedure.

Through with the madness, I made it down to the jet bridge. Finally free!


Alitalia Flight 686
FCO (LIRF) – CCS (SVMI)
Airbus A330-204
EI-EJI • CN 1024 (delivered April 15th, 2011)
Flight Duration: 10h40m
Altitude: 38,000ft
Scheduled Departure: 09.10
Actual Departure: 09.12
Scheduled Arrival: 13.35
Actual Arrival: 13.32


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Walking down the jet bridge, my emotions became obvious.

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As soon as I saw the aircraft L1 door, I could notice the difference between the old 767 interior and the new groundbreaking A330 insides. A gorgeous lady Flight Attendant, who happened to be the Purser, greeted me at the door directing me to my seat. With not much breath to spare (for the excitement), I began glancing at the INCREDIBLE Business Class Alitalia is now offering.

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The cabin configuration is mix of a 1-2-1 layout and a 1-4-1 layout. The seats are specially configured to give the passenger more privacy, and at the same time, the possibility to travel together (in couple) in the middle seats of the odd rows.

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The Sogerma Solstys brand seats are full-flat beds with a large Panasonic eX2 15.4-inch screen up front.

The even rows have a seat next to the window, whereas odd rows are slightly separated towards the aisle.





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With some time to spare, I dared to ask the Purser if I could be allowed to visit the Cockpit to take some photos and say hello to the Pilots. Thankfully, she agreed, and to my surprise, I happened to know the crew! They greeted me and allowed me to take several photos.

Surprisingly, I was the one who brought the news to the Pilots of the event awaiting for us in CCS for the welcoming of the A330. I informed them of the ceremony and the traditional water cannon salute upon arrival. They were really excited by the news!

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I went back to my seat with an invitation to come back to the cockpit later on during the flight. This was all off to a great start!

Already on my seat, I began experimenting with its configurations, which as a matter of fact are quite basic and simple (unlike LH and AF). They also include a couple massage functions, which indeed are a nice plus.

As boarding continued, a Male Flight Attendant came and offered the option to have a glass of Natural Water (with and without gas), and the traditional Spumante, which is a refined type of Italian Sparkling Wine. I obviously chose the latter and I enjoyed every drop of it. Temperature was quite acceptable, and the taste just perfect.



Boarding was completed at 09.06, about 6 minutes ahead of scheduled departure. Pushback followed right on time and we began taxiing to Runway 16R in a matter of seconds.

Just like on my previous experiences on wide body Airbus aircraft, I could not hear the engines cranking up.

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During taxiing, I sent an SMS to my Spotter Friend in Rome who would immortalize my first-ever flight on an A330 during take-off, not to mention Alitalia’s inaugural to CCS with the new equipment. He was standing by for the shots.

Meanwhile, I did the Spotter job from the inside as we rolled down the taxiways. Here's what came out:

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As we approached the assigned runway, the Alitalia safety video was shown on each screen. The video has been upgraded as well.

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We reached the runway holding point at 09.21, where the Captain asked the Flight Attendants to prepare for departure.

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Takeoffs are usually hard to describe. Here’s a video that's worth a million words. Please turn up your speakers and enjoy the sound!


ALITALIA 686 TAKEOFF VIDEO, FCO-CCS (MAY 3, 2012)


Pictures taken by fellow spotter friend, Adriano Fidanza.

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After a beautiful and exciting takeoff, yet far away from being as powerful as a 777 lift-off, we began our long journey across the Atlantic Ocean to Venezuela. Let the fun begin!

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The Magnifica In-Cabin Service: Simply the best there is


Amenity Kit


Service began with the distribution of the Amenity Kits – perhaps one of the highlights of Alitalia’s Business Class product. The kit, furnished by Italian giant Bvlgari, contained in a beautiful presentation a handful of creams and toiletries that are far beyond in quality of any other airline I have flown, let alone Lufthansa and Air France. Judge by yourselves.



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Not only the outside was astonishing. The products inside, were perhaps better than anyone could imagine. Here's the evidence:

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I just can't get enough of this Amenity Kit. Compared to the cheap A380 box I was given in Lufthansa, and the simple pink pencil bag Air France presented... this is just PERFECT!


In-Flight Entertainment


The IFE is one of the main upgrades AZ is now offering on board its new Magnifica. It all begins with the new noise cancelling headphones. These, also beating LH and AF, are headphones that can also be used with a personal media player (iPod, iPad, etc.). Needless to say, one can also choose to use its own headphones, which was a big concern in my previous experiences with the German and French carriers.

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The 15.4-inch screen has an individual "privacy" device, which allows only the passenger occupying the seat to view what’s being displayed. The system has two audio channels and over 40 films available in up to 8 different languages. In addition, a DC-Charger, an USB Port and an RCA with an S-Video port for external devices to be plugged in.

One of the main features is the Landscape camera, which allows for live viewing outside the aircraft with a camera mounted in the nose gear.

Playing around with the remote control and the touch screen, I explored some of the different choices available in this Panasonic cX2 system. Have a look:




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Another thing I loved from the IFE are the several map views it has to offer. Here they are:

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As I played around, the Duty Free cart came with a vast selection of Italian products to purchase. I wanted to buy the A330 airplane model as a nice souvenir, but it was unfortunately sold out. They left me no choice but to get the 777 (not too bad!), all for 15 Euros.

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Global Traveler Award-Winning Magnifica Catering Service: Il Pranzo


Finally, about 70 minutes after departure, the award-winning In-Flight Magnifica Service began. The gorgeous Purser, named Georgia, explained how it was not only the inaugural flight with the A330 to CCS, but also the first flight offering the new regional menu from the Campania province in Italy. The Menu and Wine List were distributed.

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Since the new AZ emerged in 2009, its Magnifica catering product has focused on a specific region every month, offering passengers a diversified menu portraying the very best of the Italian heritage. Each menu is designed in cooperation with the ALMA school of cuisine, led by Gualtiero Marchesi, one of Italy's leading chefs.

This time, Campania (Napoli region) would be the one. I was also handed a quick survey to analyze the quality of the trip’s catering after the service ended.

After the distribution of the hot towels, FA Massimo followed to set my table and here’s how it looked like:

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I was served some San Benedetto Acqua Frizzante (Sparkling Water) in a beautiful glass:

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And what never ceases to amaze me is the quality of the cutlery and the china Alitalia has chosen to offer in its premium product. Here’s a closer look at each item:



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I was immediately offered a choice of sparkling or plain water. Then, Massimo asked if I would care for any wine, to which I obviously agreed, so I was given a spectacular Wine Glass.

My choice for the wine was the Sangiovese di Romagna DOC (2010). The Purser confirmed the temperature of the bottle and cared to explain the origins of the wine, which was nice plus to this first part of the service.


L’Antipasto


With the wine, the Antipasto was served. It consisted in two small plates: one with fresh Mozzarella di Bufala, a small San Marzano Tomato cut in half, and a Panzarotti stuffed with Ricotta Cheese and Salami; the other, a steamed cauliflower, black and green olives, a small anchovy and a dried green olive.

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A couple seconds after being served, another FA came with the Bread Basket, which had several varieties consisting on: Bananina al Rosmarino (Rosemary-topped Bread), Bananina Integrale (Wholemeal Bread), Bananina alle Noci (Walnut Bread Roll), and Spighetta (Spighetta Baguette).

I chose the Bananina alle Noci, which was served warm and soft giving the feeling of a freshly baked bread – unlike other carriers, which usually serve the bread tough and dry.

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The quality of this Antipasto was superb. I was impressed with the freshness of the Mozzarella di Bufala, which kept its liquid yet solid properties; and the Panzarotti, which gave a recently cooked feeling, making it quite tasteful and moist.

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The cauliflower did not give the feeling of being cooked several hours before, like one would expect from any airline food service, and was seasoned with a bit of salt and olive oil – just great. I did not taste the anchovy or the olives, but they seemed quite fresh as well.

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As soon as I finished this pleasing first taste, Georgia came back, smiling, with a glass of wine on her hand. She explained how this wine was on top of her personal favorites and that it would be a great pairing with the Primo Piatto. Obviously I could not resist and I ceded. It was a Taurasi DOCG – Feudi di San Gregorio (2008).

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Il Primo Piatto


In a synchronized manner, two carts came out of the front galley down both aisles. Massimo and Georgia approached me with a beautiful set of serving utensils and the spectacular china.

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I was offered a choice of Sartù di riso con salsiccia al Pomodoro San Marzano Dop e Basilico (Sartù rice with sausage and Pdo San Marzano Tomatoes and Basil) or Pasta alla Crudaiola con limone d’Amalfi lgp (Pasta alla Crudaiola with Pgi Amalfi Lemons), both symbolic dishes from the Amalfi region near Naples.

I requested to have a dish with the two options as they all seemed quite astonishing.

In my previous Trip Reports, I always complained on how the Main Courses would come pre-served, being just heated components presented in a rather cheap manner. In Alitalia, nonetheless, you will witness the Flight Attendants design your plate right in front of you. Massimo and Georgia both served each component, delicately, adding that personal touch that differentiates them from any other airline I have flown. For me, this makes it or breaks it.









Georgia kindly asked whether I cared for some Parmigiano Reggiano, to which I obviously agreed.



This is how the end result it looked like:

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Amazed by the beauty of the dish, I tasted each component slowly enjoying every tad of flavor coming out of it. The pasta was perfectly cooked al dente (one of the hardest things to accomplish for any airline I have flown on thus far) with very subtle flavors coming out of the Amalfi lemon that was into it. The Parmigiano Reggiano added texture and flavor, pairing magnificently with the Crudaiola recipe properties.

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_113.jpg

The rice Sartù was also perfectly cooked. It had small pieces of Italian Sausage within, contrasting the natural flavor of the rice. The San Marzano Tomatoes sauce added a huge amount of flavor adding up to make an incredible Primo Piatto. I was immensely pleased with the quality of the first course and I must say there’s perfect resemblance to any five-star Italian Restaurant 36,000 feet below on Italian soil. Guaranteed.

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_115.jpg


Il Secondo Piatto


Following the same protocol, the two carts came out of the galley at a same pace.

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_116.jpg

The options were once again narrated for this Main Course. These were Involtini di Scamone alla Napoletana (Napolitan rump rolls), or Filetti di Pesce alle Acciughe (Anchovy Fish Fillets).

Given that I’m not a seafood person, I went for the Beef option. The side dishes were Melanzane a Funghetto (Eggplant a funghetto), Pomodori Gratinati (Breadcrumb Tomato), Zucchine alla menta (Minted Zucchini), and Insalata Fresca (Fresh Salad).

The FAs served my dish using the same decorum as before. Here is the end result:





I have been flying Alitalia for as long as I can remember. The quality of their dishes has always been quite good, but the Main Course (Secondo Piatto) has never been able to reach up to the Primo Piatto eminence levels. The meats they served were often dry and tough. This time, though, they managed to break this barrier and present one of the best dishes I’ve had on board any aircraft. Have a look:

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_119.jpg

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_120.jpg

The Involtini were as moist as one could find at any legit Italian restaurant, full of rich flavors and texture. The side dishes made up for a perfect coupling, with the Melanzane being perfectly cooked, seasoned with just salt and olive oil; the Tomato slightly cooked with the gratin breadcrumbs on top giving a nice texture to it, and the Zucchine cooked to perfection with a special minty flavor that balanced the entire dish.

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_121.jpg

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_122.jpg

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_123.jpg

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http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_125.jpg

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_126.jpg



In the meantime, I was constantly served more of the excellent the Purser had suggested, which ended up being better than the one I had chosen in the first place.

All together, harmonized well to become the best meal I have had up to date above the clouds. No doubts.

[Continued...]

[Edited 2012-05-17 03:35:55]

[Edited 2012-05-17 03:52:00]


Flying isn't dangerous. Crashing is what's dangerous!
52 replies: All unread, showing first 25:
 
User currently offline797 From Venezuela, joined Aug 2005, 1894 posts, RR: 27
Reply 1, posted (2 years 3 months 2 weeks 4 days 2 hours ago) and read 32767 times:

I dolci


Quite full already, both of an excellent meal and satisfaction, the dessert cart arrived with a Pastiera Napoletana (Napolitan Pastiera) and a tray full of Frutta Fresca di Stagione (Fresh Seasonal Fruit).



Eager to finish this meal with a final touch of all their products, I chose to have both the fruit and the cake. This ended up being quite a wise choice.



http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_130.jpg

Often, the lack of humidity inside an aircraft dries up the fruit and toughens it. Luckily, this time the Kiwi, Melon and Grapes were in a perfectly juicy shape. Following the Italian tradition of going first for the fruit, and finish up with the dessert, I tried the Pastiera and fell for it as well. The cake was moist, soft and full of flavors. Sometimes describing food is not as easy as it seems.

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_131.jpg

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_133.jpg


To close up this chapter, another cart came out of the front galley with a handful of liqueurs, tea and coffee. Naturally, Espresso coffee was available on demand, but given the fact that I was looking forward to test the new flat beds, I just went for the regular American-type coffee.

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_145.jpg

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_146.jpg


Alitalia’s New Premium Economy: Classica Plus


Before setting up for rest, I decided to go and take a walk around this magnificent new bird.

Since this was the first flight to CCS offering the new Premium Economy Class, christened Classica Plus, it was completely empty. This allowed me to sit and test the new product that offers passengers a considerable amount of comfort and convenience for a slightly higher fare than regular coach.

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_147.jpg


The Classica Plus is located in the middle of the aircraft, in between Magnifica and Classica (Economy). It is configured in a in a 2-3-2 layout in only three rows, allowing the passengers to travel in a more private and comfortable manner.

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_151.jpg

The seats recline up to 120 degrees and have a very nice footrest that changes upon request. Each seat has a screen with a DC Charger, and a USB Port for iPods and other paraphernalia.

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_150.jpg



http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_153.jpg

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http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_154.jpg

The food served is the same as the one in Economy, although service is more dedicated and much quicker.




Alitalia’s Economy Class: Classica


The Classica has a 2-4-2 configuration, just like the A340-300/600. The seats seem comfortable and the cabin feels quite nice for being coach.

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_157.jpg

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_158.jpg


Coming back up front to Business Class, I stopped by the Bar and grabbed a cup of sparkling water. There were also liqueurs, sodas, juices, and snacks available.

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_162.jpg

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_163.jpg

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http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_166.jpg

Back in Business Class, here's how it looked like:

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_165.jpg

Finally, back on my seat, I set up to try and get some rest before the arrival into my hometown. The pillow and blanket, both furnished by the Italian brand Frette, are of high quality and very soft and cozy. The seat, well… what can I say? This is the groundbreaking feature Georgia claimed to be the cause of pride for the Italians. She said right before I tucked in:

Quote:
“Finalmente gli Italiani possiamo essere orgogliosi di portare il nostro prodotto di qualità ovunque,”



Meaning, “Finally the Italians can proudly take their quality product around the world.” And this is what it is all about.

The new seats are perhaps one of the best in the market, presented in a unique configuration that gives the premium passenger more privacy, full access to the aisle, and a full-flat bed with a top-notch IFE. Even on the 777-200, Alitalia has reconfigured its Business Class with this same layout, avoiding the awful 2-3-2 arrangement that so many carriers have adopted.

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_168.jpg

It was finally the moment for me to give it a try. Here are the pictures:

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_174.jpg

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_169.jpg



http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_171.jpg



http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_167.jpg



After a great and comfortable three-hour sleep, where I managed to sleep facing down fully stretched, I was awakened by the smell of fresh coffee being brewed.

The Second Meal Service: Lo Spuntino


Minutes later, Georgia came back with the trolley and served me a tray with a beautiful looking dish.

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_179.jpg

The items were Salamino Napoli (Napolitan Salami), Scamorza Affumicata (Smoked Scamorza Cheese), Bruschetta al pomodoro del Piennolo del Vesuvio Dop (Toasted bread with Pdo Piennolo del Vesuvio Tomatoes), Pizza di Scarola (Endive Pizza), Assortimento di Pane (Assorted Fresh Bread), and Frutta Fresca di Stagione (Fresh seasonal fruit)

This would be the checkpoint for Alitalia’s catering service. Of all the flights in Business Class I have been on, the second meal always lacks in quality and presentation. For some reason, these are always far behind from the main serving session. Things finally came to a change.

The Campania regional cuisine gave its results. The Pizza di Scarola, which is a traditional holiday recipe in Napoli, was unbelievable.

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_176.jpg

As it can be seen from the images, the stuffed pizza was warm and moist. The salami, on the other hand, was served unheated and its flavor properties were too spicy for me to handle. Other passengers also commented on the zesty characteristics of the salami.

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_177.jpg

The Scamorza was superb. This is also a traditional cheese for the region, being also quite famous in large areas around the center of Italy.

Finally, the Bruschetta stunned me – it was quite different from what I was expecting. Often, the tomato is mixed with olive oil, salt and basil and put on top of a toasted piece of bread. This time, however, the chefs wanted to expose the Vesuvius tomato by portraying its natural properties. It was not seasoned nor heated, which made for quite a nice surprise.

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_178.jpg

After I finished the dish, I realized how all the components balanced each other. The Pizza opened for a rich flavor, whereas the Scamorza and the Bruschetta contrasted the spicy Salami. The bread of choice was a warm Focaccia, which went just great with the salty butter.

To drink, I chose the signature Alitalia red orange juice. Fantastic!

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_180.jpg


Approach and Landing


This was the end of it. With a little over 90 minutes prior to landing, I took some more pictures of the amazing wing and enjoyed the rest of the flight.

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_182.jpg

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http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_183.jpg

After a DME approach for RWY28, the gorgeous A330 lined up with the runway and performed an incredibly soft landing about two minutes ahead of schedule.

Two Firefighter trucks awaited us at the entrance of the Tarmac and let their water cannons go loose onto our beautiful jet. For this, enjoy the photos and the video, which can be found at the SVZM Spotters website.

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_184.jpg

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_185.jpg

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_186.jpg

A few minutes later, we reached the gate and the adventure was sadly over. CCS finally saw, for the first time in over 17 years, a different Alitalia aircraft. My Venezuelan Spotting organization, SVZM Spotters, covered the event from the outside and managed to take some incredible footage, which I’m sure you will all enjoy.

It was time to say goodbye to my friends Alessandro, Sandro, Fabrizio, Georgia, Massimo, and Carlotta, who made another unforgettable experience that will be forever in my heart. Grazie!

But before leaving, here are two photos with the artists:

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_188.jpg

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_189.jpg

Once outside of the airplane, here are the shots of EI-EJI resting before its flight back to FCO:

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_190.jpg

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_191.jpg

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/AZ686_192.jpg

Conclusions


After two years of operations, this is the first report on Alitalia’s new premium product.

For me, it’s been a common thing to see numerous people complain on Alitalia’s performance, even though it’s been one of the best airlines in timeliness and premium service in Europe.

The airline has lastly brought to life a great service with top-notch equipment. Its Business Class product steps up to world-class levels and serves one of the best catering goods the world has seen, portraying the Italian individualities to its maximum levels of quality.

As a Venezuelan-Italian, I am proud to be able to enjoy this kind of service on a constant basis. Throughout the many years of experience of flying Alitalia’s Magnifica, I’ve experimented all from the old and worn Business Class with frustrated Flight Attendants due to a failing airline, to a rejuvenated crew serving satisfied passengers seated on world-class seats.

This is what aviation is all about. This makes me hate with passion the low-cost carrier concept, which kills the appetite for flying... kills, what once was a privilege more than a commodity. Flights like this are pure enjoyment; it’s what it’s all about.

I would like to entice you all to try the new Alitalia; especially those of you who have flown Lufthansa and Air France and have experienced other world-class carriers. Alitalia is up the levels and I hope my narration was good enough to transmit what I lived on this amazing flight.

I would like to thank Georgia for being an exemplary Flight Attendant, flying the Alitalia colors for over 25 years. If all Flight Attendants followed her steps, we would all be flying different Flight Levels. Also, thanks to the Captain and the First Officer for these two amazing gifts I will always keep with me. Grazie Ragazzi!

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/DSC04370.jpg

http://i60.photobucket.com/albums/h37/enriquep100/AZ686%20Inaugural%20A330/DSC04368.jpg

Comments are much appreciated!

Grazie!

Enrique (797)

[Edited 2012-05-18 04:15:02 by SA7700]

[Edited 2012-05-23 23:15:12 by SA7700]


Flying isn't dangerous. Crashing is what's dangerous!
User currently offlinedebonair From Germany, joined Jan 2004, 2423 posts, RR: 4
Reply 2, posted (2 years 3 months 2 weeks 3 days 23 hours ago) and read 32767 times:

Amazing pictures, nice TR... Unfortunately, due to the amount of pictures the up-load takey very long...

Quoting 797 (Thread starter):
The cabin configuration is mix of a 1-2-1 layout and a 1-4-1 layout. The
Quoting 797 (Reply 1):
The new seats are perhaps one of the best in the market, presented in a unique configuration that gives the premium passenger more privacy, full access to the aisle, and a full-flat bed with a top-notch IFE.

Are you sure with 1-4-1 layout? I think I remember these seats from somewhere- could it be swiss?!


User currently offlinedebonair From Germany, joined Jan 2004, 2423 posts, RR: 4
Reply 3, posted (2 years 3 months 2 weeks 3 days 23 hours ago) and read 32767 times:

Amazing pictures, nice TR... Unfortunately, due to the amount of pictures the up-load takes very long...

Quoting 797 (Thread starter):
The cabin configuration is mix of a 1-2-1 layout and a 1-4-1 layout. The
Quoting 797 (Reply 1):
The new seats are perhaps one of the best in the market, presented in a unique configuration that gives the premium passenger more privacy, full access to the aisle, and a full-flat bed with a top-notch IFE.

Are you sure with 1-4-1 layout? I think I remember these seats from somewhere- could it be swiss?!


User currently offlineTYCOON From United States of America, joined Feb 2007, 393 posts, RR: 3
Reply 4, posted (2 years 3 months 2 weeks 3 days 23 hours ago) and read 32767 times:

Thanks 797 for a great report!
I flew the exact same aircraft EI-EJI in Magnifica last January from GIG-CDG. Really enjoyed the hard product and, like you, was very impressed in the amenity kit: one of the nicest and most generous I have ever come across in my travels.
I also have noted an improvement in AZ's service, even on shorthaul flights.
But, sadly, the FAs on that flight last January were not as smiling and enthusiastic as yours appeared to be and the food wasn't that great (the main course wasn't served from the trolley).
Do you know if all the B777s are now equipped with the new Magnifica seats? I am contemplating flying FCO-LAX in July and it would be great if the aircraft were fitted out with these seats (although I don't mind the old ones on the B777).


User currently offlinenycfly75 From Italy, joined Aug 2005, 759 posts, RR: 9
Reply 5, posted (2 years 3 months 2 weeks 3 days 23 hours ago) and read 32767 times:

Amazing TR Enrique!! I look forward to my trips on the AZ 330 and the new reconfigured 772 this July/August!

User currently offline797 From Venezuela, joined Aug 2005, 1894 posts, RR: 27
Reply 6, posted (2 years 3 months 2 weeks 3 days 23 hours ago) and read 32767 times:

Quoting debonair (Reply 2):
Amazing pictures, nice TR... Unfortunately, due to the amount of pictures the up-load takey very long...

Thanks! I'm sorry about the download speed. I've tried loading it from 3 different places and it comes up just fine!

Quoting debonair (Reply 2):
Are you sure with 1-4-1 layout? I think I remember these seats from somewhere- could it be swiss?!

I meant a combination of 1-2-1 and 1-4-1, since it's a staggered layout. I think Swiss uses the 1-2-1 layout as well.

Quoting TYCOON (Reply 4):
But, sadly, the FAs on that flight last January were not as smiling and enthusiastic as yours appeared to be and the food wasn't that great (the main course wasn't served from the trolley).

This is surprising. Of all the times I have flown AZ, the food is ALWAYS served in front of you. Only the second meal service comes pre-served.

With regards to the FAs, it could be a lottery. Romans are quite moody sometimes. Nothing to be impressed of!

Quoting TYCOON (Reply 4):
Do you know if all the B777s are now equipped with the new Magnifica seats? I am contemplating flying FCO-LAX in July and it would be great if the aircraft were fitted out with these seats (although I don't mind the old ones on the B777).

Yes sir. So far 3 B777s have been re-configured with the new Magnifica and Classica Plus. The latter is just like Air France's Premium Economy. The latest 777 that was re-configured was the SkyTeam Livery EI-DDH.

One way to know if your flight will offer the new Magnifica is going on Alitalia's website and trying to book a flight for that day, on the same route. If they offer the Premium Economy option, then you'll be on the new configuration  
Quoting TYCOON (Reply 4):
Amazing TR Enrique!! I look forward to my trips on the AZ 330 and the new reconfigured 772 this July/August!

You will enjoy it! Guaranteed.

Thanks for your comments!

797



Flying isn't dangerous. Crashing is what's dangerous!
User currently offlineSuperCaravelle From Netherlands, joined Jan 2012, 233 posts, RR: 0
Reply 7, posted (2 years 3 months 2 weeks 3 days 21 hours ago) and read 32767 times:

Very nice report of what seems to be a pretty special flight. Good to see dare I say Eastern quality meal quality on an airline that's not always viewed positively   Also good to see that the F/A's seemed to be in a good mood.

Thanks for the extensive documentation!


User currently offlineflightsimboy From Canada, joined Sep 2005, 1263 posts, RR: 4
Reply 8, posted (2 years 3 months 2 weeks 3 days 21 hours ago) and read 32767 times:
Support Airliners.net - become a First Class Member!

I didn't feel I was reading this on Airliners.net but from some exquisite travel magazine. The photos were just amazing, and the explanations were detailed and concise! I think I have truly fallen in love with Alitalia after reading this report. The cabin crew seem very experienced and dedicated, and truly took care of you. Thanks for sharing, especially the history of Alitalia on this route and in general.

User currently offlineburj From United States of America, joined Nov 2007, 901 posts, RR: 4
Reply 9, posted (2 years 3 months 2 weeks 3 days 19 hours ago) and read 32767 times:

Wow! What a great trip report and excellent photos!

I'm glad to see that cabin crew didn't mind you taking so many photos!

Thank you for putting together this trip report. I'm a Delta frequent flier and I know DL and AF/KLM are in the process of adding Alitalia to their Atlantic Joint Venture...which means there is a good chance I'll get to fly them in the future.

I'm looking forward to it! Now if only I can use my worthless SkyMiles to get a business class ticket on Alitalia!


User currently offline797 From Venezuela, joined Aug 2005, 1894 posts, RR: 27
Reply 10, posted (2 years 3 months 2 weeks 3 days 18 hours ago) and read 32767 times:

Quoting SuperCaravelle (Reply 7):
Very nice report of what seems to be a pretty special flight. Good to see dare I say Eastern quality meal quality on an airline that's not always viewed positively   Also good to see that the F/A's seemed to be in a good mood.

Thank you! I'm glad you enjoyed it.

The meal was outstanding, and yes, Alitalia still gets a lot of bad word of mouth, but that's thanks to the awful reputation it gained in the past. Few people know how the airline is nowadays 'new' and managed by a bunch of successful Italian entrepreneurs. Alitalia has one of the youngest fleets in Europe, and with the inclusion of the new Magnifica, they can easily be placed among the best!

Quoting flightsimboy (Reply 8):
I didn't feel I was reading this on Airliners.net but from some exquisite travel magazine. The photos were just amazing, and the explanations were detailed and concise!

I am happy the editing paid off! It took me a lot of time to transform the photos into what they are right now  
Quoting flightsimboy (Reply 8):
The cabin crew seem very experienced and dedicated, and truly took care of you.

Yes! The purser used to fly the old 747s. She is one of the best Alitalia has (words of the Captain!).

Quoting burj (Reply 9):
I'm glad to see that cabin crew didn't mind you taking so many photos!

Not at all. They were extremely happy to be 'on-the-spot' 
Quoting burj (Reply 9):
I'm a Delta frequent flier and I know DL and AF/KLM are in the process of adding Alitalia to their Atlantic Joint Venture...which means there is a good chance I'll get to fly them in the future.

I am a Delta SkyMiles customer too! All my miles are being credited to my account with the relevant bonuses for flying in the upper classes. The booking system between the AF-KL/DL network is one of the best I've seen, so I don't think you should have any trouble. About getting the upgrade, I'm not so sure. Maybe if you call the SkyMiles customer service they'll enlighten you  

Thanks for the comments, I'm glad you enjoyed it!

797



Flying isn't dangerous. Crashing is what's dangerous!
User currently offlineba319-131 From United Kingdom, joined Jan 2001, 8536 posts, RR: 54
Reply 11, posted (2 years 3 months 2 weeks 3 days 18 hours ago) and read 32767 times:
Support Airliners.net - become a First Class Member!

Hi 797,

Great report and pictures, quite impressed!

Quoting 797 (Thread starter):
lounges are located one level below the departure gates, meaning that there are no windows and the space is quite cramped

- Not my kind of lounge.

Quoting 797 (Thread starter):
However, for the lounges I have been able to see around the world, this one was rather basic for it to be the main long-haul lounge at FCO.

- Hmm, very basic, shame as the Italian's are supposed to have such flair!

Quoting 797 (Thread starter):
Obviously, I did the mandatory spotting around the terminal.

- Good man!

Quoting 797 (Thread starter):
They did not call for Business Class passengers to board first and some complained (including me). They proceeded to board all passengers with no priority, which bothered me quite a bit, to say the least.

- Poor, priority boarding on long hauls is important.

Quoting 797 (Thread starter):
The cabin configuration is mix of a 1-2-1 layout and a 1-4-1 layout

- 1-4-1, really? - not keen on that...........

Quoting 797 (Thread starter):
I went back to my seat with an invitation to come back to the cockpit later on during the flight

- Nice!

Quoting 797 (Thread starter):
As I played around, the Duty Free cart came with a vast selection of Italian products to purchase

- Odd this was done so early into the plight, perhaps to catch pretty much everybody being awake?

Quoting 797 (Thread starter):
the award-winning In-Flight Magnifica Service began

- Excuse my ignorance, but what awards has it won?

I have to say the food looks great, the cabin looks nice too, if a little too grey, not sure how well this will hold up with age being so light.

I was almost tempted for fly AZ J back from PEK earlier in the year but oped for LH to be on the safe side, wish I'd picked AZ!

Cheers

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlinefiloflyer From Finland, joined Feb 2012, 51 posts, RR: 0
Reply 12, posted (2 years 3 months 2 weeks 3 days 17 hours ago) and read 32767 times:

kudos! very nice and detailed trip report... Az's premium product sounds very good..

User currently offline777 From Italy, joined Sep 2005, 515 posts, RR: 0
Reply 13, posted (2 years 3 months 2 weeks 3 days 16 hours ago) and read 32767 times:

Enrique,

This is probably one of the most amazing and professional TR ever seen in my life!
Congrats to you: after having seen your pictures it becomes more clear why AZ has won the last two prizes as best J class catering in the world (by Global Traveller)!


User currently offlineCarfield From United States of America, joined Dec 2003, 1918 posts, RR: 9
Reply 14, posted (2 years 3 months 2 weeks 3 days 16 hours ago) and read 32767 times:

Thanks for sharing and the new Alitalia looks amazing and I like the new meal service - a traditional service with a modern touch. The new amenity kit looks nice and the seats look great. This new product may lure me back to fly AZ in the near future.

Thanks again,
Carfield


User currently offlineglobalflyer From United States of America, joined Dec 2005, 926 posts, RR: 3
Reply 15, posted (2 years 3 months 2 weeks 3 days 15 hours ago) and read 32767 times:

Hi Enrique...what a fantastic trip report. AZ have really improved their offering. It looks fantastic. Your photos were beautiful as well. Thanks for sharing! Cheers, Will


Landing on every Continent almost on an annual basis!
User currently offlineardian From Netherlands, joined Oct 2000, 544 posts, RR: 0
Reply 16, posted (2 years 3 months 2 weeks 3 days 15 hours ago) and read 32767 times:

It's amazing to see Alitalia got their act together, with a beautifully balanced hard and soft product onboard. And the food... Oh my, pure heaven! It's good to see the cabin crew really took pride in their job. Bravo Alitalia!

A very spectacular tripreport and thank you for sharing it with us. I like your photos and how you added a border, a small watermark and some extra info in them; very neat and great attention to detail.


User currently offlinesq_ek_freak From United Kingdom, joined Dec 2000, 1633 posts, RR: 20
Reply 17, posted (2 years 3 months 2 weeks 3 days 12 hours ago) and read 32767 times:

Hi Enrique,

Just wanted to tell you what an excellent job you did on the report you just posted! Amazing photos, and great text to accompany them with.

I have to say that while a bit too grey in my opinion, the new cabin looks very nice - and the seats look well above industry average. Better than LH's new Biz product for sure, let alone their old one!

Their Bvlgari amenity kit gives ours a really good run for our money - and we're known to have a rather nice one ourselves!

And now to the two highlights of your report - the catering, and the crew. As cabin crew myself I really do take pride in doing the best job I can to give my passengers a memorable experience, and its passengers like yourself (and many a.net members) who make it all worth it in the end! Glad to hear of Georgia flying the Alitalia colours high over all those years, and glad to hear of the exmplery service you received on this flight.

The catering - one word - AMAZING! Now I can't vouch for taste and will take your word for it, but being a huge fan of Italian food your photos made me really very hungry. And the presentation is fantastic, especially for Business Class - that seems almost like a hybrid between First and Business Class presentation. I really do like the open trolley concept (shame so many airlines have done away with that), especially when it is done well, and AZ did it well. Small touches like having actual large porcelein serving dishes rather than the tin foil ones that some airlines use, or having crisp white linens that actually cover the entire cart, or having your crew pour the olive oil over the vegetables so they don't get soggy - really gives me the impression that AZ has put some good forethought to their new catering.

Thanks again for your report - I for one am booking myself into Alitalia J first chance it presents itself in the future  



Keep Discovering
User currently offline767747 From United States of America, joined Jan 2005, 1935 posts, RR: 24
Reply 18, posted (2 years 3 months 2 weeks 3 days 10 hours ago) and read 32767 times:
Support Airliners.net - become a First Class Member!

Amazing report, 797!

Alitalia looks to be a really different airline from many years ago. The "Magnifica" service looks really outstanding, and I'd agree with you on the cutlery; I've never seen cutlery that nice on an airplane before!

Thanks for sharing everything with us. You're great with food photography!

Best,

Matthew


User currently offline797 From Venezuela, joined Aug 2005, 1894 posts, RR: 27
Reply 19, posted (2 years 3 months 2 weeks 3 days 6 hours ago) and read 32767 times:

Quoting 777 (Reply 13):
This is probably one of the most amazing and professional TR ever seen in my life!

Oh my, thanks for the remark! I'm really happy that you liked it.

Quoting ba319-131 (Reply 11):
- 1-4-1, really? - not keen on that...........

It's not really a 1-4-1, but a mix of 1-2-1 and the spacial view of 1-4-1. Like I said before, it's a staggered layout that gives aisle access to everyone, so it's more like a 1-2-1 in even rows, and 1-1-1-1 in odd rows.

Quoting ba319-131 (Reply 11):
- Excuse my ignorance, but what awards has it won?

For three consecutive years, the Global Traveller award for best airline catering.

Quoting ba319-131 (Reply 11):
I was almost tempted for fly AZ J back from PEK earlier in the year but oped for LH to be on the safe side, wish I'd picked AZ!

I'm sad you went that way. I tried the LH premium product and didn't like it. Just to give you an example, my food came in a dish wrapped in aluminum...   

Quoting Carfield (Reply 14):
Thanks for sharing and the new Alitalia looks amazing and I like the new meal service - a traditional service with a modern touch.

It does have that modern touch to it! That's what I loved most. Thanks!

Quoting globalflyer (Reply 15):
Hi Enrique...what a fantastic trip report. AZ have really improved their offering. It looks fantastic. Your photos were beautiful as well. Thanks for sharing! Cheers, Will

Thanks Will!

Quoting ardian (Reply 16):
A very spectacular tripreport and thank you for sharing it with us. I like your photos and how you added a border, a small watermark and some extra info in them; very neat and great attention to detail.

Thanks ardian! The borders and the watermark increased the workload, but ended up refreshing the photos quite a bit. I a happy you liked them!

Quoting sq_ek_freak (Reply 17):
Hi Enrique,

Just wanted to tell you what an excellent job you did on the report you just posted! Amazing photos, and great text to accompany them with.

Thank you! I'm glad you liked the report.

Quoting sq_ek_freak (Reply 17):
I have to say that while a bit too grey in my opinion, the new cabin looks very nice - and the seats look well above industry average. Better than LH's new Biz product for sure, let alone their old one!

I agree. It's too gray. And when the first A330 came out of Toulouse they showed the Magnifica logo at the front and rear walls of the J cabin. I was impressed not to see it there - it would have added a nicer touch to the gray scheme.

Quoting sq_ek_freak (Reply 17):
Their Bvlgari amenity kit gives ours a really good run for our money - and we're known to have a rather nice one ourselves!

Best thing I've seen, ever.

Quoting sq_ek_freak (Reply 17):
The catering - one word - AMAZING! Now I can't vouch for taste and will take your word for it, but being a huge fan of Italian food your photos made me really very hungry. And the presentation is fantastic, especially for Business Class - that seems almost like a hybrid between First and Business Class presentation.

It was amazing indeed. The flavors were incredible, so I wouldn't know if calling it airline food is an option anymore!

Quoting sq_ek_freak (Reply 17):
I really do like the open trolley concept (shame so many airlines have done away with that), especially when it is done well, and AZ did it well.

That's the soul of the report, the service. I just hate when the plate comes pre-served. Like this, it makes it or breaks it.  
Quoting 767747 (Reply 18):
The "Magnifica" service looks really outstanding, and I'd agree with you on the cutlery; I've never seen cutlery that nice on an airplane before!

I'm in love with the cuttlery. And its wrapping too...   Thanks Matthew!

I appreciate your comments and am very glad you all liked it. It's a pleasure.

797



Flying isn't dangerous. Crashing is what's dangerous!
User currently offlineCX282 From Germany, joined May 2012, 20 posts, RR: 0
Reply 20, posted (2 years 3 months 2 weeks 2 days 22 hours ago) and read 32767 times:

From the cabin, the amenity kits, the menus, the cutlery, their uniforms - everything of timeless elegance - to the presentation and the (obvious) quality of meals: This is what Italy stands for and what I love about this country! AZ shows how to convey Italian lifestyle. They are definitely on the right track focussing on what Italians do best.
Reading your TR made me wanna go to Italy immediately. Thanks for sharing!


User currently offlineIrishAyes From United States of America, joined Jan 2008, 2183 posts, RR: 15
Reply 21, posted (2 years 3 months 2 weeks 2 days 20 hours ago) and read 32767 times:

WOW.

By far your best-written TR yet! Beautifully prosed, photographed and documented. I envy your life!

Keep 'em coming!

Saludos,

IrishAyes



next flights: jfk-icn, icn-hkg-bkk-cdg, cdg-phl-msp
User currently offlineKnightsofmalta From Malta, joined Nov 2005, 1822 posts, RR: 19
Reply 22, posted (2 years 3 months 2 weeks 2 days 18 hours ago) and read 32767 times:

Hi 797

First of I'd just like to say I really enjoyed looking at the pictures you produced. They look so professional! As for Alitalia, I have to say I'm still in two minds about the experience. On the one hand the food looks absolutely mouthwatering and the presentation both of the plate and of the whole table is very nice. The Bulgari vanity kit with Essence de The blanc is also a very classy affair. But the lounge at FCO and those seats and cabin look rather drab and boring.

I guess there's nothing to it, I'll have to try them out myself. Do you by any chance know if AZ uses these new A330s to Osaka as well?

In any case, thanks for posting this excellent report and those gorgeous photos!

Cheers,
William


User currently offlineDLBOIFIN From Finland, joined Jun 2006, 165 posts, RR: 0
Reply 23, posted (2 years 3 months 2 weeks 2 days 15 hours ago) and read 32767 times:

Wow, great looking product and nicely composed report, thanks for sharing! And poor us, who are stuck with AA "next-gen" biz seats...! 

User currently offlineSR117 From Mexico, joined Jun 2000, 795 posts, RR: 1
Reply 24, posted (2 years 3 months 2 weeks 2 days 11 hours ago) and read 32767 times:

Hey Enrique

Many thanks for putting together this wonderful report, excellent work with the photos as well !

Alitalia's J class product looks very nice, it seems they are putting lots of effort into giving their customers a stylish experience.

Quoting 797 (Thread starter):
In my previous Trip Reports, I always complained on how the Main Courses would come pre-served, being just heated components presented in a rather cheap manner. In Alitalia, nonetheless, you will witness the Flight Attendants design your plate right in front of you. Massimo and Georgia both served each component, delicately, adding that personal touch that differentiates them from any other airline I have flown. For me, this makes it or breaks it.

We all have our quirks ; ) But I don't think it cheapens things when dishes are served from the galley, I mean, when you go to a restaurant we don't expect dishes to be assembled in front of our eyes.

It's certainly nice that you get to get your dish assembled the way you want it, but its not an idea that works with all types of cuisine (like Japanese food or example). Also, what if the cabin is full and when they get to you they're scraping what's left of the pasta or sauce and putting it on your dish? I'm ok with scraping for leftovers when I'm in my kitchen, but I think it would look a bit odd in J class.

Variety is good however, and the meal cart concept seems to be one of those things that make Alitalia special. I think I will save up some miles so that I can try them out some day !

Thanks again : ) Saludos
Ricardo


25 fbgdavidson : Enrique, superb pictures and great narrative! I didn't realise AZ had upped their game so much on longhauls, looks really rather good. The ground expe
26 Post contains images BAViscount : Excellent report! There's something about your photos that gives them a kind of retro look and feel, which I think sets the tone for the whole ambianc
27 Post contains images 797 : This is completely true! It was about time that Alitalia portrayed its Italian heritage. When you step inside the aircraft at a foreign destination,
28 Post contains links and images Bananaboy : Nice to see AZ with a great new hard product, and love the photos you've taken - they are really excellent. Thanks for posting this. Question regardin
29 MSS658 : Hi Nice trip report thanks for sharing. AZ looks fresh and clean. Meals look very appetizing as well. Maybe I should try them one day myself. Greeting
30 mvecchi4 : As usual, great TR Enrique!. It's always great to see reports of flights originating or with destination CCS, makes it more real for me being the airp
31 Avianca : Fantastic report as always! also I know that you hate Iberia, I think Iberia is still more important in the Venezulean and SouthAmerican Market than A
32 gabrielchew : Great report Enrique! AZ Business Class looks great. I did my first flights with AZ yesterday (PMO-LIN-LHR) and was very impressed with the staff, the
33 ogre727 : What can I say that hasnt been said before? This is your best trip report. It was very fun to read, the pictures show a lot of work and it paid off. C
34 thegivenone : Hi Enrique, Thanks for sharing this detailed and excited report. I really enjoy your mini series as it allows us all to directly compare competing bus
35 Post contains links burj : Doesn't EK and EY also use this seat? http://www.arabianaerospace.aero/eti...very-of-first-airbus-a330-300.html http://www.samchuiphotos.com/EKA380/E
36 Post contains images 797 : They look to be the same brand, which in my opinion, are some of the best out there! From the picture you posted, they are quite the same thing! My a
37 aces727 : Awesome! Beautiful! Informative! Como Siempre, Great Job Dude!
38 Post contains images abrelosojos : Enrique - So I have to be honest -- was a little nervous opening this as I know how much you love all things Italian ... but to be honest, I am seriou
39 Aeri28 : Thank you for sharing. The food presentation looks quite delicious.. and I especially love that red ribbon on the cutlery. It's nice when a company kn
40 mvecchi4 : I have to agree on this one. The three of you (that includes you abrelosojos) are an inspiration to venezuelan newbies around here. Thanks! I'm alway
41 tobbry : Hi! This great report made me change my opinion abut Alitalia! I the back of my head I have always thought that it was I rather bad airline. Your repo
42 lukeyboy95 : Enrique - May I congratulate you on producing a visually and textually stunning report. There was a great deal of subtle art in this report - in the f
43 vio : Great report. I don't know, but I am one of those people that will NOT allow any passenger to take pictures of myself while at work. I've had that hap
44 SR 103 : Absolutely fantastic report as always Enrique! This is definately not the run down Alitalia that I know from my previous experiences. Its good to see
45 airlineanorak : Hi Enrique, Great TR! I would never have considered flying AZ until I read this report! They have clearly improved over the last few years. The lounge
46 flpuck6 : Hello ! Fantastic report and lovely photos, really. Cheers.
47 LY777 : All I can say is Great! Alitalia has really improved. Thanks for this nice TR !!
48 Post contains images stipica : Hi 797 ! que trip report ....epic ... but how you survived this ? no emergencia heheh ... did you have some cardiovascular preparations hehehe ....ok
49 AirAfreak : Ciao/Hola/Buenos dias Enrique!!! You have opened a new window for me with this "Magnifica" report aboard Alitalia. The last time I few Alitalia was in
50 taloush : This was a very...hyperbolic...trip report--'spectacular', 'amazing', 'beautiful', 'beautiful', 'beautiful. It started to feel like a press release or
51 PlaneHunter : Hi Enrique, I must have missed this excellent report! AZ's new J Class product looks impressive, but I don't like the all-gray appearance in all three
52 nethkt : Sorry to miss it earlier. But all worth it coming back to see what AZ is offering in it's Business class. This is Alitalia at it's finest. If they can
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