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Aer Lingus - DUB-LHR-DUB - Lounges, Food, Flying!  
User currently offlineClassicLover From Ireland, joined Mar 2004, 4639 posts, RR: 23
Posted (2 years 5 months 2 days 14 hours ago) and read 9674 times:

I have to preface this report by saying that this one was long overdue. I had slated the Aer Lingus lounges in previous reports, here - http://www.airliners.net/aviation-forums/trip_reports/read.main/128803 and here - http://www.airliners.net/aviation-forums/trip_reports/read.main/140835. I've flown them many times since the new terminal in Dublin opened as well as the new lounges, so this report was required. I will also note that I am not Irish, so I consider myself unbiased, though I do fly Aer Lingus an awful lot. So here it is, the unbiased, warts and all Aer Lingus experience on one of their premier routes.

Date: 12 May 2012
Route: DUB-LHR
Flight: EI154
Aircraft: EI-DEP - A320-200 - St. Eugene
Seat: 2F
Dep: 0730 Arr: 0850


View Large View Medium
Click here for bigger photo!

Photo © Mark Mahu



I was heading off to London to see friends, after my final University exam ever. Of course, that resulted in quite a few drinks being sunk the night before, so it was with a bit of a hangover that I woke at the crack of dawn before my flight. I threw some bits and pieces into my carry on bag, and got the bus off to the airport.

On arrival I used the Aer Lingus check-in kiosk to print my boarding pass, and noted that they no longer use card stock - it's that thermal paper, which looks a bit ratty, but a boarding pass is a boarding pass. From there I went straight to security and got in the very long line for security screening. I thought I was in for a long wait, but they were processing people very quickly and once through I hoofed it off to the Gold Circle Lounge.

I had slated the Aer Lingus Lounges in previous reports as they were quite average, and when the new terminal opened in Dublin, a whole new lounge experience awaited. First, the outside area before you go in...

http://i33.photobucket.com/albums/d55/ClassicLover/Number01.jpg

http://i33.photobucket.com/albums/d55/ClassicLover/Number02.jpg

Once past the desk, there is a lovely water feature with a whole bunch of famous Irish people's names and claims to fame. It's a lot nicer than the one in the Heathrow lounge, which is much more basic.



Now for some more lounge views...

http://i33.photobucket.com/albums/d55/ClassicLover/Number05.jpg

A nice view of the apron...

http://i33.photobucket.com/albums/d55/ClassicLover/Number06.jpg

Upstairs are these things...

http://i33.photobucket.com/albums/d55/ClassicLover/Number07.jpg

... and some tables to finish.

http://i33.photobucket.com/albums/d55/ClassicLover/Number08.jpg

Being an experienced passenger, I know that the time listed under "Gate Closes" on the boarding pass is actually the time the aircraft will board, so about 3 minutes beforehand I went to the gate, and moments later boarding was called. They called the rear rows of the aircraft, and I just boarded first with them and sat down in my seat in row 2. From experience I have learned that there are generally great views of the city of London if you sit in an F seat, and so I did.

However, now come some problems. The cabin wasn't exactly clean. The back of my seat pocket looked like someone had err... dropped some... milk?... down it at some stage.

http://i33.photobucket.com/albums/d55/ClassicLover/Number09.jpg

After that I noticed a sneaky coffee stain next to me.

http://i33.photobucket.com/albums/d55/ClassicLover/Number10.jpg

Of course, upon pulling down the tray, it seemed some coffee had made its way there too.

http://i33.photobucket.com/albums/d55/ClassicLover/Number11.jpg

Not to mention the continuation of the milky substance on the back of the seat behind the tray.

http://i33.photobucket.com/albums/d55/ClassicLover/Number12.jpg

Oh well, you win some, you lose some, and it's not exactly like this is the kind of thing that would freak me out, demand to move seats or point it out to the crew. It's not their fault the cleaning service operates on a "if you can't see it, it doesn't exist" policy. I made a note to myself to see what the return aircraft was like just for fun.

We had 95 passengers on the flight this morning (as I overhead them relaying the head count), which wasn't a very large load considering the aircraft's capacity. We buttoned up on time, had the safety demonstration and took off on the northern facing runway at Dublin which was a nice change. I had noticed they were using the westerly runway for landings and the northern one for take-offs. Goodness knows why, but it was good to see something different.

A few weeks before the flight, I had clicked on the Sky Deli link on the Aer Lingus web page and couldn't believe my eyes! Could it be? The Aer Lingus breakfast was priced at €7.50! It had been reduced! About bloody time. It had been €7 when I moved to Ireland in 2005, then €8 in 2007, and then €9 in 2009. I thought €9 was a bit rich as you pay less for one in a cafe in Dublin. I actually expected the web page to be wrong and for the price to still be €9 on board, however, I have proof!



I also expected it to have been reduced in some way (less food or something), but that wasn't the case. I ordered the breakfast, handed over €7.50 in change (which is always appreciated on an early flight) and here it is!

http://i33.photobucket.com/albums/d55/ClassicLover/Number14.jpg

http://i33.photobucket.com/albums/d55/ClassicLover/Number15.jpg

Absolutely excellent! I have had breakfast in Business Class on airlines that is not as good as this. Seriously! I think it is a great choice not to include egg, which is always pretty disgusting on board an aircraft. The only three suggestins I would make is that the orange juice is pretty vile (how about Tropicana or Innocent - they both do good juice), the 2 pieces of bread could be reduced to one without destroying life, and a little packet of tomato sauce (ketchup) would be appreciated. Otherwise, the sausages, tomato, black pudding, white pudding, potato cake, bacon and so on was flawless as always!

The seats on board look like this -



I think these need a refresh as they look almost exactly like Ryanair seats, from Aer Lingus' brief and ill advised flirtation with being a low cost airline.

The view from 2F - inside -

http://i33.photobucket.com/albums/d55/ClassicLover/Number17.jpg

... and outside!



We landed early, and it was a very short taxi to the gate. Unfortunately, the aerobridge was out of order and so we all deplaned through the back steps. There were a lot of passengers who went into the transfer bus, showing that Aer Lingus feeds quite a few passengers on to other airlines at Heathrow, which is no surprise there.

Full marks for a good flight!

Date: 14 May 2012
Route: LHR-DUB
Flight: EI151
Aircraft: EI-DEC - A320-200 - St. Fergal
Seat: 6A, changed in the lounge to 3A
Dep: 2010 Arr: 2110


View Large View Medium
Click here for bigger photo!

Photo © T.Laurent



After two nights in London with friends, it was time to go back home. Of course, this time I checked in using the Aer Lingus iPhone app, and this is the electronic boarding pass.



I took a taxi to Terminal 1, went through security fairly swiftly and then it was off for the long walk to the 80-90 gates where Aer Lingus operate from. It's very good for your health to walk that far, so I've been told!

Once there, I immediately went into the lounge, and at the desk asked if I could change seats to something further forward on the A side (as you can see Dublin on landing if you're in an A seat). My choices were 1A and 3A and I chose 3A today. I was given a proper boarding pass and sat down to relax while having a few nibbles and using the Internet. The London lounge has PCs which the Dublin lounge doesn't.

http://i33.photobucket.com/albums/d55/ClassicLover/Number20.jpg

The styling is somewhat different in London, but still on the same theme. This is the central area.

http://i33.photobucket.com/albums/d55/ClassicLover/Number21.jpg

Down the back there are large relaxing seats to stretch out on.

http://i33.photobucket.com/albums/d55/ClassicLover/Number22.jpg

I do like these paintings on the wall.

http://i33.photobucket.com/albums/d55/ClassicLover/Number23.jpg

Irish carpet?  http://i33.photobucket.com/albums/d55/ClassicLover/Number24.jpg

Of course, there is also a self-service food and drinks area.

http://i33.photobucket.com/albums/d55/ClassicLover/Number25.jpg

http://i33.photobucket.com/albums/d55/ClassicLover/Number26.jpg

http://i33.photobucket.com/albums/d55/ClassicLover/Number27.jpg

The great highlight of the revamped lounge at Heathrow is that it has two toilets actually in the lounge itself. The old lounge, a vast space of uselessness, had no toilet so you had to go and use the facilities outside, which was just eye rollingly fun.

Anyway, I left before boarding was due to start and waited by the gate. The announcement was boarding by rows, but they also said that Gold Circle members and passengers in rows 1-5 could board now also. I think they should do this in Dublin as the 1-5 seats are more expensive (€10 vs €5 for other seats) and are more likely to have frequent travellers in them wanting to get off first.

I sat down in 3A and here was my view.



Of course, I had a cheeky look around in order to check the cleanliness of the aircraft and of course, I found more evidence of in flight fun!

http://i33.photobucket.com/albums/d55/ClassicLover/Number29.jpg

I had people sat next to me in the B and C seats and the aircraft was quite full for a Monday night flight. We had a speedy taxi around to the active runway and despite other aircraft already being there, we took off on time. I have to say that these have been the first Aer Lingus flights in a while that have left pretty promptly. Aer Lingus are focussing on their punctuality and it's really paying off!

Dusk - in flight.



It was time for the food service. On a previous evening flight, I had tried the Hummus with Carrot and Celery sticks and it was nice, plus I also tried the thing with the olives which was also great. The new menu is a big improvement! This time, I decided to try the pasta as it was hot and I'd not had it before.

http://i33.photobucket.com/albums/d55/ClassicLover/Number31.jpg

http://i33.photobucket.com/albums/d55/ClassicLover/Number32.jpg

No complaints, it was pasta with meatballs and tasted like it. Not on par with the breakfast, and the presentation could have been better, but it was tasty and I had no ill effects from it. I'd have it again!

I do like flying near dusk and dawn as the world outside is very pretty!



The view from 3A looking forward -

http://i33.photobucket.com/albums/d55/ClassicLover/Number34.jpg

Lots of dark clouds over the coast of Ireland -



We landed slightly early and were at the gate 5 minutes early. I was off the aircraft pretty swiftly and actually had the quickest plane door to home door ever. I was home in 50 minutes - aircraft, through Passport control (in seconds!), onto the bus which arrived immediately, green lights all the way, and then a 10 minute walk to my place! Amazing!

Overall, I have to say Aer Lingus are making some serious improvements. The new menu is excellent, and the reduction in breakfast prices is appreciated in these uncertain economic times. The lounges are an absolute pleasure to be in, and are never very crowded, though there are people there. The free wireless is also appreciated! The flights were on time, which is expected of an airline that is trying to compete on quality of product and service over the competition. The crews were friendly as always as were the lounge dragons who are actually always lovely! The only real downside was the cleaning issue, and Aer Lingus should review this with their contractor as they are not doing a very good job.

I am off to Heathrow again next week, and am looking forward to flying again! Might try another new menu item this time. I hope you enjoyed the report and the pictures, and feel free to leave any comments or questions you might have - I will get back to you  


I do quite enjoy a spot of flying - more so when it's not in Economy!
10 replies: All unread, jump to last
 
User currently offlinejwhite9185 From United Kingdom, joined May 2007, 1338 posts, RR: 12
Reply 1, posted (2 years 5 months 2 days 14 hours ago) and read 9530 times:

Turns out i must of only just missed seeing your plane landing in LHR as i was in the BMI lounge until about 8:30 on the 12th!

I made a similar trip a few weeks back. Must admit i didn't notice any problems with the cleanliness of the planes i went on though. Although i must admit its not the sort of things i notice.

Interesting that the sandwiches in the LHR lounge are fresh, where as the ones in the DUB lounge are pre packed - That didn't bother me though as i could take them and a couple of drinks to have on the plane, then i didn't have to use the BOB service.

Heres my version of the DUB-LHR trip:

EI237/182 LGW-DUB-LHR And 2 Lounges (by jwhite9185 Apr 18 2012 in Trip Reports)



A300,A319,A320,A321,A333,A343,A346,A388,732,733,734,735,738,741,742,744,752,763,772,77W,788,Q400,DC10,E145,E170,E175,E19
User currently offlineEIDL From Ireland, joined Apr 2012, 456 posts, RR: 0
Reply 2, posted (2 years 5 months 2 days 13 hours ago) and read 9338 times:

Good report. One very minor thing:

The thermal paper boarding card thing is only an occasional occurrence - FastPass machines usually have card stock. The ones in the T2 carpark are the most likely to have paper rather than card from my experience recently. Just (bad?) luck to get them, really.

I've been working my way through the new menu and had the meatballs on my last flight, they're definitely an improvement over what you'd expect to be able to buy on other all-economy carriers.


User currently offlineplanejamie From United Kingdom, joined Sep 2011, 576 posts, RR: 1
Reply 3, posted (2 years 5 months 2 days 11 hours ago) and read 9172 times:

Hi Trent,

Nice trip report, I've always been interested in flying with EI and they seem to offer a decent product, the lounges look really nice and modern (both DUB and LHR), though €7.50 for that much food does still seem a little high to me!

Look forward to more trip reports  


User currently offlineEI320 From Ireland, joined Dec 2007, 1442 posts, RR: 0
Reply 4, posted (2 years 5 months 2 days 11 hours ago) and read 9080 times:

Nice report Trent. The new lounges have really enhanced the Aer Lingus offering between Dublin and Heathrow.

I believe the cleaning is still done in-house. The seat backs could certainly do with a clean though!

EI320


User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 16
Reply 5, posted (2 years 5 months 20 hours ago) and read 7917 times:

Hi

Great TR, thanks for sharing.
EIs BOB looks quite decent
just the cleanliness of the aircraft on the DUB-LHR sector is pretty low.

Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlinealexeu From Serbia, joined Oct 2007, 1817 posts, RR: 2
Reply 6, posted (2 years 5 months 19 hours ago) and read 7883 times:

Hi,

Interesting Irish report! I agree that the food is expensive. Is it different on other European flights? I mean AerLingus has to provide more services than Ryanair!


User currently offlineshamrock350 From Ireland, joined Mar 2005, 6346 posts, RR: 14
Reply 7, posted (2 years 5 months 6 hours ago) and read 7592 times:

Nice report!

Great to see the price of the breakfast come down and they haven't reduced in size or anything. It's still the nicest meal on any short haul flight I've had, better even than a business class breakfast in Europe. Shame about the dirty seats, one of the reasons EI went with leather seats during the low cost years was because they were easier and cheaper to clean!

These improvements on the ground and in the air seem to be making a difference in setting EI apart from their nearest rivals, long may it continue!

Shamrock350


User currently offlineOA260 From Ireland, joined Nov 2006, 27100 posts, RR: 60
Reply 8, posted (2 years 4 months 4 weeks 1 day 19 hours ago) and read 7340 times:

Hey Trent ,

Great report and Aer Lingus continues to offer a decent European product as Ive always said. The new lounges which Ive experienced certainly enhance the product and the catering BOB is very decent too . Someone just needs to get a cloth out and wipe up  

Thanks for the pleasant read.

OA260  


User currently offlineClassicLover From Ireland, joined Mar 2004, 4639 posts, RR: 23
Reply 9, posted (2 years 4 months 3 weeks 5 days 10 hours ago) and read 6911 times:

Quoting jwhite9185 (Reply 1):
Interesting that the sandwiches in the LHR lounge are fresh, where as the ones in the DUB lounge are pre packed - That didn't bother me though as i could take them and a couple of drinks to have on the plane, then i didn't have to use the BOB service.

Yeah, I assume the ones in Heathrow are made on site - they seem to have more room for things like that. It's quite a large space they have in Terminal 1. Either way, the sandwiches are quite nice in both locations, I've sampled them.

Quoting EIDL (Reply 2):
The thermal paper boarding card thing is only an occasional occurrence - FastPass machines usually have card stock. The ones in the T2 carpark are the most likely to have paper rather than card from my experience recently. Just (bad?) luck to get them, really.

That's good to know. I do still like the green and white branded card stock - that said, at the end of the day, thermal paper will do. I think eventually all airlines will go to mobile boarding passes - once everyone gets to the point of being comfortable with it. Years to go yet!

Quoting EIDL (Reply 2):
I've been working my way through the new menu and had the meatballs on my last flight, they're definitely an improvement over what you'd expect to be able to buy on other all-economy carriers.

Completely agree with you there!!

Quoting planejamie (Reply 3):
though €7.50 for that much food does still seem a little high to me!

Not at all - it used to be €9.00 - it's a very tasty meal and definitely worth the €7.50! The other meals are much cheaper, it's the breakfast that is the most expensive - and also the best meal.

Quoting EI320 (Reply 4):
Nice report Trent.

Thank you!

Quoting MSS658 (Reply 5):
EIs BOB looks quite decent

It is! The entire range is awesome!

Quoting alexeu (Reply 6):
Interesting Irish report! I agree that the food is expensive. Is it different on other European flights? I mean AerLingus has to provide more services than Ryanair!

No, the food prices are the same on all sectors. It is very nice food - great quality!

For comparison, I had a burger on Ryanair once. It was 2010, and the expiry date on the bag was 2015! It was a piece of meat, bun and that was it. Disgusting!

Quoting shamrock350 (Reply 7):
one of the reasons EI went with leather seats during the low cost years was because they were easier and cheaper to clean!

Well, they probably still are - if someone bothers to pull down the tray  
Quoting OA260 (Reply 8):
Someone just needs to get a cloth out and wipe up

Agreed  

Thanks for the comments  



I do quite enjoy a spot of flying - more so when it's not in Economy!
User currently offlinePoianaMarco From Denmark, joined Jan 2012, 22 posts, RR: 0
Reply 10, posted (2 years 4 months 2 weeks 3 days 16 hours ago) and read 6334 times:

Good report indeed! Allthough i dont think the seats are simmilar to Ryanairs, anyway as you said you lose some you win some 


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