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Air Canada AC 898: JUN/11: YEG-LHR: J Cabin  
User currently offlineabrelosojos From Venezuela, joined May 2005, 5089 posts, RR: 55
Posted (2 years 3 months 1 week 5 days 22 hours ago) and read 27728 times:

Feedback always appreciated.




I > Background:
As readers of the previous installment will remember, a sudden opportunity had led me to spend around 2 weeks flying around Canada and visiting some of her remote parts. Journey recap so far:

+ Air North’s HS7 on YXY-YEV (http://www.airliners.net/aviation-forums/trip_reports/read.main/211334/)
+ Canadian North’s 732 on YEV-YEG (http://www.airliners.net/aviation-forums/trip_reports/read.main/211929/)
+ First Air’s fantastic 73M on YEG-YFB (http://www.airliners.net/aviation-forums/trip_reports/read.main/212989/)
+ WestJet’s great 73H on YYZ-YYC (http://www.airliners.net/aviation-forums/trip_reports/read.main/216888/)

(Route Recap)


So after having experienced the three main Northern airlines, and having flown the excellent WestJet (Canada’s only viable “other” national airline), it was time to wrap my visit by flying on the mainline Air Canada.

The initial plan was to fly Central Mountain Air who flies one of the remaining prop Dornier 328’s on YYC to YEG. Sadly, their sole aircraft was out of operation, and I settled for Air Canada to take me from YYC to YEG, and then to my LHR flight.

This report will cover AC’s YEG-LHR flight in their Executive First cabin, and will be the first report on A.Net on this routing.

II > Pre-Flight:

a) Before Airport:
Air Canada is the “flag” carrier of Canada. A Star Alliance member, this airline has struggled financially in the past few years with labor unrest and poor fiscal problems dominating the headlines as it fails to capitalize on a strong domestic economy, and growing demand. The next few years will be crucial to see if Air Canada can emerge as a strong airline having a visionary management, or if it continues to lose its market share to the well respected (and liked) WestJet.

Booking was done on Air Canada’s excellent website (www.aircanada.com). One gets the ability to make seat selections, view itineraries, change flights/seats, and log on and print e-tickets. It is an extremely well designed website and I must give AC tremendous praise for it. It is not perfect though … for example, try booking a multi-city trip, and it gives absurd pricing forcing you go to an OTA. And of course, once you go to an OTA, you cannot get all the functionality of the website. But these are minor details that I am sure AC’s revenue managers have thought about … or, so I hope.

b) At Airport:
Why Edmonton built a new expanded airport is beyond me … the current facilities seemed more than sufficient in my opinion. Anyways, after arriving from Calgary, I proceeded to the Air Canada check-in desk where an agent promptly attended to me. She was diligent and efficient and in a matter of minutes gave me my boarding pass and advised me of the location of their lounge. It was exactly what Business Class check-in should be … polite and efficient.

Security was a breeze, and soon I was airside exploring the rather limited retail options at Edmonton airport. I decided to check out the unimaginatively named “Maple Leaf Lounge” (come on Canadians, the Maple tree is grown in like a small part of Ontario!) which left a lot to be desired. It was basically one large room which was filled with people and offering a very limited collection of snacks and beverages. Perhaps, London being the only intercontinental flight of note at YEG, AC does not find its while in spending in upgraded facilities? Though, aren’t Canadian domestic departing passengers allowed into this lounge? I hope our Canadian A.Netters can shed some light.

Boarding was called 45 minutes prior to departure, and I made my way down to the gate area. A huge line was already being formed (what’s up with “ILBST” being more in fashion in Western countries than the original inventors?), and there was a sense that everyone wanted to be on the 763. Thankfully, a rather dour agent kept yelling for “Business, Super Elite, Elite, and Star Gold” members and I was able to quickly get scanned and verified for departure. She was not the smartest person out there as she kept looking for my UK visa on my Spanish passport … I was headed to MAD and had to use it. Oh well.

As one enters the Boeing 767, the first positive impression is created by the soothing blue colors that AC seems to keep on during the boarding process. I was greeted by the rather elderly service director (let’s call her Ms. AC-SD) and told that the walk was short. During the entire boarding process, I did not see anyone else on the cabin help Ms. AC-SD with the process. There were a few younger crew members just standing in the aisles in the own zone. There was a old British lady in the last row of Business, and the crew members just stood there watching until I went to help. Oh what a contrast it was from those WestJet crew members!

J load was 90% … but I overheard Ms. AC-SD say that I was one of the two full revenue tickets on the entire flight! Mostly standby and upgraded passengers today.

Airport - External:

(Edmonton Airport)


Check-in:

(Air Canada: Business & Elite Check-In)


Airport - Internal:



(Post Security @ YEG)


Scenes of the tarmac:

NONE



Lounge

(Air Canada’s Maple Leaf Lounge)

*

*
(Enjoying my meager offering)


Boarding:


(Gate Area)


(Boarding)
NONE



III> In-Flight:

a) Service Schedule + Impressions:
On each seat was a blanket and a bottle of water. Headphones were provided with the seat. Service included:
+ Drink service on the ground – sparkling wine or water
+ Amenity kit distributed
+ Menu’s distributred
+ Skimpy hot towels prior to meal service commencing
+ Meal service with beverage
+ Duty free service
+ Supposed breakfast service (see below)
+ LHR fast track and Arrivals Lounge invitations prior to descent @ LHR

b) Aircraft + Seats:
Air Canada’s “XM’d” 763 looked truly immaculate, and I was impressed how an upgrade could completely transform an aircraft to look brand new. The interior is spotless and well-maintained and the blue hue was extremely pleasant to the eye. The bathrooms were well stocked throughout the flight and was clean even after the 8+ hour flight at LHR.

AC’s J class configuration for their 763 include the herringbone 1-1-1 staggered layout. The seats are 180 degrees lie flat, have a 70” pitch, with 20.4” width. While the seat was comfortable, the lack of storage was annoying. Also, the magazine rack was cramped and the overall seat material was not the best in the market.

As mentioned, I was not a big fan of the seat material. However, it is extremely comfortable, and I did appreciate all the pre-set postures. Additionally, seat is extremely comfortable in lie flat situation and I was able to snooze off for over 5+ hours. You do have to get use to the some uncomfortable folds, but you do that pretty easily I think.

What is super weird about the staggered layout is when the aircraft taxis and makes turns, you can really feel the entire fuselage turning as you face side-ways. Does this make sense? It also feels weird facing side-ways when taking off and landing. While looking at the bins, you kinda feel the whole aircraft moving and taking off.

Oh, and I did like how the blue lights for the seat controls auto-turned on and off based on what position you were in.

Aircraft:
(Our 763 @ YEG)


Views from Aircraft:

(An AC E-Jet)


General Seat Views + Seat Legroom

(Seat)


(Front of seat)


(Seat controls)


(Legroom)
http://i90.photobucket.com/albums/k251/abrelosojosnow/AC092/012.jpg




Seat Recline + Angle View:

(Full Flat Bed)


(Bulkhead view. 1A provides unmatched privacy in AC’s Executive First)


(AC’s seat description)


Cabin:


*


(Bathroom)
NONE



c) Meal + Beverage:
The sparkling wine served on the ground lacked fizz. Dinner service was rather elaborate with each item being brought out separately. Now, this is one of my pet peeves on a red-eye intercontinental flight … especially one heading East. Because of the time zones involved, all I want to do is eat fast (or, eat at the lounge) and go to sleep. On Air Canada, no consideration was given to this. When I requested if it was possible to have an “express service”, I was told that “this was not possible as it would interrupt their service flow”. Seriously? Whatever happened to no service request being too much? Anyways, a part of me cannot blame them I guess … the YEG-LHR flight was full of people who seemed to enjoy EVERY piece of service offered in the J-cabin. Nothing wrong with that – but the irony being the service was “catered” to upgrades and staff members instead of those who had genuinely paid for the seat. Oh well. I was still flying JCL to put things in perspective …

Dinner started with cold nuts and some more of that sparkling wine. Then, it was the starter which consisted of a nice warm bread, some very generous portioned and equally tasty fritters and salmon. I chose the slightly underwhelming chicken/rice dinner combination, but the dessert with my usual port was very nice.

Prior to getting some sleep, I asked one of the younger crew members (let’s call her “Ms. AC-2”) who had been dour throughout the flight if she could make sure I wake up for breakfast. She said, “Yes. We wake everyone” in a curt manner and went away. Anyways, I had dozed off completely and was woken up by the purser gently waking me up as we were about to descend to LHR. I was taken aback a bit and disappointed. When I flagged Ms. AC-2, she simply shrugged and said she forgot. No apologies, no offer to get me something from the galley, nothing. What slightly bothered me was not the fact that I missed out on a meal service, it was just the overall blasé attitude of not caring.

Overall, decent meal quality … but not award winning by any shot.

(Menu)
NONE GIVEN

(Water at seat)


(Welcome drink)


(Dinner starts with some drinks)


(Pretty solid appetizer)


(Decent main)


(Passable dessert, with my trademark Port wine)


d) Inflight Entertainment:
First of all, all airlines need to go to Air India to see what kind of headphones are needed. AI’s Y class headphones were better than the crap given onboard AC. Thankfully, the actual system was pretty good … and featured a decent collection of movies, games, television shows, etc. I had seen many of their movies, so ended up seeing a half decent Canadian flick whose name I do not recall. Added to this, a good in-flight magazine and you really have no reason to complain about the standard of service. One thing though … can we please cut the amount of advertising before each movie/TV?!

(AC’s “En Route” System)

*

*


(Flight Plan & Interactive Maps)


(Controller & Headset)


(“In-flight magazines”, Boarding Passes, etc.: Not too shabby – loved the postcards in the magazine)


e) Crew:
Wow. What a change from the WestJet crew that had been in charge of the flight before. The contrast could not have been starker. Juxtaposed against the pro-active and friendly WestJet crew, this AC crew seemed to be from a different planet. There were no smiles, no pro-active water runs, no help during the boarding process, no meaningful engagement with the passengers, nothing. Furthermore, the action of the Ms. AC-2 left me a sour taste in my mouth.

I recognize that the crewmembers are going through a lot of turmoil with their management, but this was not the way to behave. A basic level of professionalism needs to always be maintained I think. What was even more interesting is that the older service director who had been with AC for apparently 30 years was actually the best of the crew members – here is someone who probably lost the most in benefits, and yet, was able to provide decent service. The 2 new girls were the diva, unhappy with life, and bringing their miserable attitude to work. What a disappointment, I must say. Oh and please, don’t talk loudly about all your problems and the next shape of “who is sleeping with whom” in the forward galley. As a passenger in 1A, I can hear everything! The only other airline where I found crew to be so loud in personal conversation was on Emirates … and I am NOT a fan of them either.

As I left, a huge part of me just wanted the Canadian government to stay out of the AC mess, and let the markets dictate who would survive. I imagined a Canadian landscape where WestJet and First Air flew long-haul with crew members who actually understood what good business sense means.

Having said this, I recognize how hard it must be for crew members whose livelihood keeps on being eroded by a management team that is ineffective in driving change. Come on, if your teams are not working, change it!

IV> Post-Flight:
Arrival into LHR was smooth and using fast track, I was out within minutes. Now, AC has an arrivals lounge at LHR catering to their many arrivals (YVR, YEG, YYC, YYZ, YUL, YOW, YHZ, and YYT). This is an absolute blessing and I was able to take a nice shower and have a good café. The lounge was not going to win any awards, but I surely enjoyed and appreciated its existence and wished more airlines did this.

(Arriving @ LHR always is exciting for plane spotting)

*

*

*

*

*

*

*
(Invitation to the Arrivals Lounge @ LHR)

*
(The Arrivals Lounge @ LHR)

*

*
(And, the shower)


V> Impressions + Scores:
Air Canada has done a lot of right things over the years. While not revolutionary, their hard product in Business is very good. The herringbone shaped seats provides a good amount of comfort, and ensures a good night sleep. Furthermore, their in-flight entertainment is actually pretty good and I would dare to say the best in North America. It is miles ahead of WestJet.

While some of their soft products are acceptable (lounge, food, amenity kit, beverage, ground services, etc.), it is when it comes to their inflight crew that everything falls apart. They just did not understand the basis of good service. As a global airline, the crew must understand that it will never be able to restore brand health if it engaged in such poor practices. What was disappointing was that it was not the older crew who were poor, it was the younger ones. I shudder to imagine how they would be in a few years.

Overall, an average/good flight turned to poor due to the crew. However, due to all the other good things and the good seat, I’d continue to fly AC. It is just that unlike airlines such as First Air or WestJet in Canada, I would never go seek them. Price and schedules would dictate everything. One thumb down.

So there you have it – 5 flights with 5 diverse Canadian airlines. First Air and WestJet clearly superior. Air North rather average. Canadian North, best avoided. Air Canada … oh what a crew.



VI> Other Trip Reports:

PREMIUM:
9.27: JET AIRWAYS **FIRST** (110): LHR-BOM: 10/2010
9.27: THAI AIRWAYS **FIRST** (108): BKK-LHR: 07/2010
8.66: Brussels Airlines (93): FIH-BRU: 01/2010
8.64: Turkish Airlines (59): JFK-IST: 11/2008
8.63: Jet Airways (88): JFK-BRU: 10/2009
8.61: Air Canada (49): YYZ-SCL: 06/2008
8.54: Turkish Airlines (77): GRU-DKR-IST: 04/2009
8.36: Kingfisher (98): BOM-HKG: 01/2010
8.30: Jet Airways (74): KWI-BOM: 04/2009
8.23: United Airlines (72): SFO-SYD: 03/2009
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.05: Air India (80): CCU-JFK: 06/2009
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.82: UNITED AIRLINES **FIRST** (110): SFO-ICN: 10/2010
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
7.66: Sri Lankan (104): DEL-CMB: 07/2010
7.64: Royal Jordanian (91): AMM-YUL: 12/2009
7.61: China Southern (103): LOS-DXB: 04/2010
7.57: Pakistan Airlines (102): ORD-BCN: 06/2010
7.55: Air Canada (132): 06/2011
7.46: LAN (55): YYZ-JFK: 09/2008
7.38: AMERICAN AIRLINES **FIRST** (112): LHR-JFK: 10/2010
7.38: CATHAY PACIFIC **FIRST** (109): HKG-LHR: 10/2010
7.25: Iran Air (88): BOM-IKA: 12/2009
7.23: Air Pacific (120): NAN-APW-HNL: 01/2011
7.23: Virgin Atlantic (81): BOS-LHR: 07/2009
7.14: Swiss (52): SCL-GRU: 06/2008
7.11: Aer Lingus (105): MAD-IAD: 05/2010
7.11: Austrian (79): VIE-JFK: 06/2009
7.07: Privatair (84): BOM-FRA: 08/2009
7.02: Qatar (68): DOH-JFK: 01/2009
6.96: Etihad (61): JFK-AUH: 12/2008
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.88: Egypt Air (123): LHR-CAI: 03/2011
6.84: ConViasa (65): CCS-DAM: 01/2009
6.82: Air Burkina (106): BKO-OUA: 06/2010
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.75: Afriqiyah + Libyan (113): CAI-TIP: 11/2010
6.70: KLM (32): EBB-AMS: 08/2007
6.52: Emirates (99): LHR-DXB: 02/2010
6.39: South African (97): EZE-JNB: 01/2010
6.36: Privatair (60): MUC-BOS: 12/2008
6.29: TAM Brasil (96): POA-EZE: 02/2010
6.25: Korean Air (45): NAN-ICN: 10/2007
6.21: Iberia (87): BOS-MAD: 10/2009
6.11: A SKY (107): OUA-COO: 06/2010
6.11: TAP Portugal (53): GRU-OPO: 06/2008
6.00: Gulf Air (75): BOM-BAH: 04/2009
5.88: African Express (89): DXB-NBO: 11/2009
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: SATA Azores (101): BOS-PDL: 04/2010
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
5.54: Ethiopian Airlines (95): ADD-BOM: 01/2010
5.46: Icelandair (83): KEF-BOS: 08/2009
5.39: LOT (54): WAW-JFK: 06/2008
5.21: Egypt Air (73): CAI-IST: 02/2009
5.11: Tunisair (115): TUN-ORY: 12/2010
5.07: TACA (66): JFK-SAP: 01/2009
4.89: TAAG Angola (117): TMS-LAD: 12/2010
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
9.04: First Air (129): YEG-YFB: 06/2011
8.74: Japan Air Lines (130): NRT-BOS: 04/2012 – INAUGURAL
7.99: WestJet (131): YYZ-YYC: 06/2011
7.38: Avianca (01): BOG-LIM: 07/2006
7.07: Sri Lankan (62): KWI-CMB: 12/2008
7.00: LAN (94): IPC-SCL: 01/2010
6.81: STP Airways/Euro Atlantic (116): LIS-TMS: 12/2010
6.67: Air Malta (124): MLA-FRA: 04/2011
6.63: Vladavia (126): KHV-PEK: 06/2011
6.41: Air North (127): YEV-YEG: 06/2011
6.41: Avianca (78): JFK-BOG: 05/2009
6.41: American Airlines (58): LHR-BOS: 11/2008
6.39: Condor (85): SEZ-FRA: 09/2009
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.11: Caribbean Airlines (119): POS-FLL: 01/2011
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.85: Spanair (69): MAD-LPA: 02/2009
5.80: Canadian North (128): YEV-YVQ-YZF-YEG: 06/2011
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.52: Aerolineas (86): USH-AEP: 10/2009
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007
5.19: Air Europa (70): LPA-MAD: 02/2009
5.16: Iberia (71): MAD-BOS: 02/2009
5.11: Air China (82): FRA-PEK: 08/2009
4.59: IR Aero (125): IKT-VVO: 06/2011

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.56: Kingfisher (64): HYD-CCU: 12/2008
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.98: Air Koryo (100): PEK-FNJ: 04/2010
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.63: Jazeera (67): DAM-KWI: 01/2009
6.58: Air Tran (02): EWR-MDW: 08/2006
6.48: Air India Express (63): CMB-MAA: 12/2008
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.33: Sky Europe (56): LTN-BTS: 10/2008
6.31: Indigo (15): GAU-CCU: 10/2006
6.31: easyJet (57): BUD-LTN: 11/2008
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.04: Suriname Airways (118): PBM-POS: 01/2011
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.52: Sevenair (114): TOE-TUN: 11/2010
5.37: Felix Airways (92): SCT-SAH: 12/2009
5.11: Aero Republica (76): BOG-CCS: 04/2009
5.07: Go Air (35): MAA-HYD: 09/2007
5.04: Biman (121): DAC-CGP: 01/2011
5.00: Sky Airline (51): IQQ-SCL: 06/2008
4.96: United Bangla (122): CGP-DAC: 01/2011
4.96: Valuair (08): CGK-SIN: 09/2006
4.78: Air Comet Chile (50): SCL-IQQ: 06/2008
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)
(Note on Date: Dates are modified to be +/- 3 days from actual flight date to not reveal actual flight pattern)

VII> Other Pictures:

(Amenity kit)


* Unbiased view on how an actual traveler may view the flight
* Not a professional photographer (so please keep in mind)
* Commitment that I won’t identify myself to the airline as “reviewing them”



Live, and let live.
41 replies: All unread, showing first 25:
 
User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 15
Reply 1, posted (2 years 3 months 1 week 5 days 19 hours ago) and read 27023 times:

Hi Alex.

Interesting report, thanks for sharing it with us.

Quite surprised to hear about the crew's actions.
I flew CDG-YYZ-CDG a few months ago and had an excellent expercience. However I did find out they where only 6 F/As working on the 767. A bit too less IMO.
Thankfully the hard product made up for it.


Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlineLH4116 From Sweden, joined Aug 2007, 1712 posts, RR: 14
Reply 2, posted (2 years 3 months 1 week 5 days 13 hours ago) and read 26060 times:

Hey Alex, great report! Nice to see the ending of your canadian adventure!

Quoting abrelosojos (Thread starter):
Though, aren’t Canadian domestic departing passengers allowed into this lounge? I hope our Canadian A.Netters can shed some light.

Hmm I think AC have the same system as the US carriers, i.e only allow domestic pax if they have a lounge membership card. Could probably be the reason why.

Quoting abrelosojos (Thread starter):
he kept looking for my UK visa on my Spanish passport … I was headed to MAD and had to use it. Oh well.

A Spanish passport? Jesus how many passports do you have? I thought that Liechtenstein one was all you needed  
Quoting abrelosojos (Thread starter):
J load was 90% … but I overheard Ms. AC-SD say that I was one of the two full revenue tickets on the entire flight! Mostly standby and upgraded passengers today.

Wow now that's an impressive number, only 2 revenue pax! No wonder the airline is bleeding so much money...

Quoting abrelosojos (Thread starter):
I had seen many of their movies, so ended up seeing a half decent Canadian flick whose name I do not recall.

Haha, it seems like you always end up watching some cheesy flick on your Air Canada flights. I remember your last report on them you watched some Italian – Moroccan roadtrip movie, that you didn't like  
Quoting abrelosojos (Thread starter):
What was disappointing was that it was not the older crew who were poor, it was the younger ones. I shudder to imagine how they would be in a few years.

Now that seems to also be the case with SAS, where the elder crews (ARN based, and not the devious CPH ones) actually show more dedication and passion in their jobs, as opposed to the younger ones who pretty much fit your description of the AC ones. Really makes me wonder how the future of these airlines will be, and what the managements will do to try and solve these problems.

"Wheels Up!"
//Jonas



SAS Plus is Business Class made faux!
User currently offlinedebonair From Germany, joined Jan 2004, 2423 posts, RR: 4
Reply 3, posted (2 years 3 months 1 week 5 days 11 hours ago) and read 25577 times:

Nice TR, as always...

Amazinmg that AC is offering an ArrivalLounge @ LHR- so how many arrivals do they have in LHR per day?

Quoting abrelosojos (Thread starter):
Air Canada%u2019s %u201CXM%u2019d%u201D 763 looked truly immaculate, and I was impressed how an upgrade could completely transform an aircraft to look brand new.



Are you serious? Must have been the best joke ever! I totally disagree with you...

The AC B767 looks outdated, rocked down, worn and totally from a different century- just compare it to this up-graded B767 of JAL on the right- WHAT A DIFFERENCE (B777 styled over-head bins, large LCD screens). Purple mood-lights and new seats on AC are giving a "fresher" look, but in my opinion, the cabin ceiling and atmosphere is still retro!


View Large View Medium
Click here for bigger photo!

Photo © Matthew Lee - Contrails Aviation Photography
View Large View Medium
Click here for bigger photo!

Photo © KSK



User currently offlineflightsimboy From Canada, joined Sep 2005, 1263 posts, RR: 4
Reply 4, posted (2 years 3 months 1 week 5 days 10 hours ago) and read 25414 times:
Support Airliners.net - become a First Class Member!

Hello again Alex  
Quoting abrelosojos (Thread starter):
WestJet’s great 73H on YYZ-YYC (http://www.airliners.net/aviation-forums/trip_reports/read.main/216888/)

Just replied to this one!!

Quoting abrelosojos (Thread starter):
it was time to wrap my visit by flying on the mainline Air Canada.


Mainline they are  
Quoting abrelosojos (Thread starter):
Booking was done on Air Canada’s excellent website (www.aircanada.com). One gets the ability to make seat selections, view itineraries, change flights/seats, and log on and print e-tickets. It is an extremely well designed website and I must give AC tremendous praise for it.


Yup, AC's website can get you booked and ready in no time. Almost as nice as EK's and EY (if you could book your window seat) as well as TK's (did some dummy bookings, but was quite upset when they said the window seat is not guaranteed)

Quoting abrelosojos (Thread starter):
I decided to check out the unimaginatively named “Maple Leaf Lounge” (come on Canadians, the Maple tree is grown in like a small part of Ontario!)


Come on, Alex, the Maple Leaf is the National symbol so why not name the lounge too lol  
Quoting abrelosojos (Thread starter):
Though, aren’t Canadian domestic departing passengers allowed into this lounge?
http://www.aircanada.com/en/travelin...o/airport/maplelounges/access.html

Quoting abrelosojos (Thread starter):
As one enters the Boeing 767, the first positive impression is created by the soothing blue colors that AC seems to keep on during the boarding process.

And during take off too, I see many AC jets at YYZ at night when departing with the windows in a pinkish or blue hue. Isn't it standard procedure to have the aircraft cabin lights turned off for take off?

Quoting abrelosojos (Thread starter):
During the entire boarding process, I did not see anyone else on the cabin help Ms. AC-SD with the process. There were a few younger crew members just standing in the aisles in the own zone. There was a old British lady in the last row of Business, and the crew members just stood there watching until I went to help.
Quoting abrelosojos (Thread starter):
J load was 90% … but I overheard Ms. AC-SD say that I was one of the two full revenue tickets on the entire flight! Mostly standby and upgraded passengers today.

Did the younger crew members perhaps think she was just one of the "regular upgrades" lol. As far as assisting with luggage I know EK and even EY will not help put your bags up in the overhead bins.

Quoting abrelosojos (Thread starter):
(Legroom)


Not the usual Alex trademark shoes  
Quoting abrelosojos (Thread starter):
The sparkling wine served on the ground lacked fizz. Dinner service was rather elaborate with each item being brought out separately. Now, this is one of my pet peeves on a red-eye intercontinental flight … especially one heading East. Because of the time zones involved, all I want to do is eat fast (or, eat at the lounge) and go to sleep. On Air Canada, no consideration was given to this. When I requested if it was possible to have an “express service”, I was told that “this was not possible as it would interrupt their service flow”. Seriously? Whatever happened to no service request being too much? Anyways, a part of me cannot blame them I guess … the YEG-LHR flight was full of people who seemed to enjoy EVERY piece of service offered in the J-cabin.


The upgrades probably enjoyed the pampering service, rather than just have a food tray handed out to them in Y lol. I guess in terms of "dine on demand in J" is years behind with AC.

Quoting abrelosojos (Thread starter):
Prior to getting some sleep, I asked one of the younger crew members (let’s call her “Ms. AC-2”) who had been dour throughout the flight if she could make sure I wake up for breakfast. She said, “Yes. We wake everyone” in a curt manner and went away. Anyways, I had dozed off completely and was woken up by the purser gently waking me up as we were about to descend to LHR. I was taken aback a bit and disappointed. When I flagged Ms. AC-2, she simply shrugged and said she forgot. No apologies, no offer to get me something from the galley, nothing. What slightly bothered me was not the fact that I missed out on a meal service, it was just the overall blasé attitude of not caring.

That was really not a very good experience for someone in J.

Quoting abrelosojos (Thread starter):

(Welcome drink)


Ah the lovely AC maple leaf logo  
Quoting abrelosojos (Thread starter):

(Pretty solid appetizer)

Seems like quite a meal in itself.

Quoting abrelosojos (Thread starter):
(Decent main)

What was the other choice or choices?

Quoting abrelosojos (Thread starter):
AI’s Y class headphones were better than the crap given onboard AC.
Quoting abrelosojos (Thread starter):

(Controller & Headset)

With that brand name I am surprised they seemed to be so shabby. The headphones in EY Y class are awesome!!

Quoting abrelosojos (Thread starter):
e) Crew:
Wow. What a change from the WestJet crew that had been in charge of the flight before. The contrast could not have been starker. Juxtaposed against the pro-active and friendly WestJet crew, this AC crew seemed to be from a different planet. There were no smiles, no pro-active water runs, no help during the boarding process, no meaningful engagement with the passengers, nothing. Furthermore, the action of the Ms. AC-2 left me a sour taste in my mouth.

Already commented about the AC crew on your WS report  
Quoting abrelosojos (Thread starter):
Emirates … and I am NOT a fan of them either.

If you were to ask me compared to the two in terms of overall experiences between AC and EK, AC provides a more consistent service with it's FAs than EK.

Wow and to say that you are not a fan of EK, that must mean something. Did I miss reading out the reports on EK from you?

Quoting abrelosojos (Thread starter):
Now, AC has an arrivals lounge at LHR catering to their many arrivals (YVR, YEG, YYC, YYZ, YUL, YOW, YHZ, and YYT)

Can almost make AC jets collected at LHR seem like an airport in Canada  
Quoting abrelosojos (Thread starter):

(The Arrivals Lounge @ LHR)

Does one have to exit the airport to use this, not that I will ever have the opportunity to use one lol

Quoting abrelosojos (Thread starter):
Air Canada has done a lot of right things over the years. While not revolutionary, their hard product in Business is very good. The herringbone shaped seats provides a good amount of comfort, and ensures a good night sleep. Furthermore, their in-flight entertainment is actually pretty good and I would dare to say the best in North America. It is miles ahead of WestJet.

   (The PH stamp of approval lol)

Quoting abrelosojos (Thread starter):
While some of their soft products are acceptable (lounge, food, amenity kit, beverage, ground services, etc.), it is when it comes to their inflight crew that everything falls apart. They just did not understand the basis of good service. As a global airline, the crew must understand that it will never be able to restore brand health if it engaged in such poor practices. What was disappointing was that it was not the older crew who were poor, it was the younger ones. I shudder to imagine how they would be in a few years.

I think they need to revamp their training and perhaps hire more dedicated crews. I am starting to think these young ones might be the ex-EK crews who have had their stint in DXB and now continuing their careers with AC lol. (just joking_ Though I am following a blog of an ex-EK cabin crew who is now a Westjetter and she truly loved her job at EK as much as she is now enjoying it WS.


User currently offlineRussianGirl From Russia, joined Jan 2011, 107 posts, RR: 2
Reply 5, posted (2 years 3 months 1 week 5 days 10 hours ago) and read 25311 times:

Hi Alex!

Great TR as always!

Quoting abrelosojos (Thread starter):
Cabin:

Good! I like the way it's illuminated

Thank you for sharing!
Vsego dobrogo,
Anastasia


User currently offlinecastroprauxel From Germany, joined Sep 2008, 467 posts, RR: 0
Reply 6, posted (2 years 3 months 1 week 5 days 5 hours ago) and read 24785 times:

Great TR as always  
Have to say I am surprised. I flew the 763 MUC-YYZ in C (any yes, I stick to C) and enjoyed the crew very much.

I do have to comment on this matter:

Quoting flightsimboy (Reply 4):
As far as assisting with luggage I know EK and even EY will not help put your bags up in the overhead bins.

I know I'm in a minority here saying this, but I always thought that if a passenger's carry on is too heavy for them to lift themselves, well, then that's their own problem. with all due respect and admiration about a cabin crew being pro-active, I really don't see why they should lift something for the passenger (and no, I'm not cabin crew and never was). just my two cents.


User currently offlineburj From United States of America, joined Nov 2007, 901 posts, RR: 4
Reply 7, posted (2 years 3 months 1 week 5 days 4 hours ago) and read 24662 times:

Great trip report as always....

Based on my AC flight to South America a few years ago I can tell you the Maple Leaf lounge in YYZ is MUCH nicer... lots of space, good spread of food, etc....

I also agree about the seat, it is comfortable but the angle of the seat takes a little getting used to... Alas for service it was just as bad back then. In fact I remember being horrified that one of the male FA's had very noticeable yellow stains in the armpits of his shirt!

So since you mention the contrast to WestJet....if you have 15 minutes to spare you should watch this Westjet "Air Witch" documentary...

Part I:
http://www.youtube.com/watch?v=0iJOw-k94E8

And it should have the links to the other parts....6 in all...

The video is FIVE YEARS old and spoof "The Blair Witch Project" so it is a lot funnier if you remember that movie...


User currently offlinebrilondon From Canada, joined Aug 2005, 4221 posts, RR: 1
Reply 8, posted (2 years 3 months 1 week 5 days 3 hours ago) and read 24604 times:

Quoting debonair (Reply 3):
Amazinmg that AC is offering an ArrivalLounge @ LHR- so how many arrivals do they have in LHR per day?

There are usually 11 flights from Canada on a regular day.



Rush for ever; Yankees all the way!!
User currently offlineAirCanada787 From Canada, joined Nov 2010, 282 posts, RR: 0
Reply 9, posted (2 years 3 months 1 week 5 days ago) and read 24230 times:

Great trip report of the flight! I find AC crews vary greatly but I've usually had good experiences, they just aren't consistent sadly. How many meal choices were you given on the flight?

Quoting flightsimboy (Reply 4):
Quoting abrelosojos (Thread starter):
I decided to check out the unimaginatively named “Maple Leaf Lounge” (come on Canadians, the Maple tree is grown in like a small part of Ontario!)


Come on, Alex, the Maple Leaf is the National symbol so why not name the lounge too lol  

Plus Maple tress naturally grow in all ten Canadian provinces, not just in a small part of Ontario.  



The mind, like a parachute, functions only when open.
User currently offlineabrelosojos From Venezuela, joined May 2005, 5089 posts, RR: 55
Reply 10, posted (2 years 3 months 1 week 5 days ago) and read 24142 times:

Quoting MSS658 (Reply 1):
Hi Alex.

Interesting report, thanks for sharing it with us.

Quite surprised to hear about the crew's actions.
I flew CDG-YYZ-CDG a few months ago and had an excellent expercience. However I did find out they where only 6 F/As working on the 767. A bit too less IMO.
Thankfully the hard product made up for it.


Greetings
Marc

= Marc, thanks for your comments. I have reviewed AC a few times and this has been their "worst review". Previously, I have had decent crew members ... but this flight, and a few subsequent ones for work, I have found their crew to be severely lacking. I do wonder how much of this is a direct result of the workplace environment they are subject to.

Quoting LH4116 (Reply 2):
Hey Alex, great report! Nice to see the ending of your canadian adventure!

= Ya. Enough of Canada eh  ?

Quoting LH4116 (Reply 2):
Hmm I think AC have the same system as the US carriers, i.e only allow domestic pax if they have a lounge membership card. Could probably be the reason why.

= I thought so ... but look at one of the responses and links below.

Quoting LH4116 (Reply 2):
A Spanish passport? Jesus how many passports do you have? I thought that Liechtenstein one was all you needed  

= 5  .

Quoting LH4116 (Reply 2):
Wow now that's an impressive number, only 2 revenue pax! No wonder the airline is bleeding so much money...

= Ya. Apparently, you are almost always offered an upgrade chance at check-in when using the kiosk.

Quoting LH4116 (Reply 2):
Haha, it seems like you always end up watching some cheesy flick on your Air Canada flights. I remember your last report on them you watched some Italian – Moroccan roadtrip movie, that you didn't like  

= I am impressed by your memory my friend.

Quoting LH4116 (Reply 2):
Now that seems to also be the case with SAS, where the elder crews (ARN based, and not the devious CPH ones) actually show more dedication and passion in their jobs, as opposed to the younger ones who pretty much fit your description of the AC ones. Really makes me wonder how the future of these airlines will be, and what the managements will do to try and solve these problems.

"Wheels Up!"
//Jonas

= Jonas, I have seen this on SK as well! Is it really based on where they are based (ARN vs. CPH)? I don't understand why older crews get so much crap on A.Net - yes, there are some surly ones out there - especially on some U.S. carriers TPAC routes, but some of the best crew members I have experienced are older ones.

Quoting debonair (Reply 3):
Nice TR, as always...

Amazinmg that AC is offering an ArrivalLounge @ LHR- so how many arrivals do they have in LHR per day?

= Thanks. See below --- pretty impressive isn't it!

Quoting debonair (Reply 3):
Are you serious? Must have been the best joke ever! I totally disagree with you...

The AC B767 looks outdated, rocked down, worn and totally from a different century- just compare it to this up-graded B767 of JAL on the right- WHAT A DIFFERENCE (B777 styled over-head bins, large LCD screens). Purple mood-lights and new seats on AC are giving a "fresher" look, but in my opinion, the cabin ceiling and atmosphere is still retro!

= OK. You have to understand I was contrasting AC's JCL cabin with what THEY had before  . Do you remember that?

Quoting flightsimboy (Reply 4):
Yup, AC's website can get you booked and ready in no time. Almost as nice as EK's and EY (if you could book your window seat) as well as TK's (did some dummy bookings, but was quite upset when they said the window seat is not guaranteed)

= Actually, I think most websites give the disclaimer that seating is based on day of ops.

Quoting flightsimboy (Reply 4):
Come on, Alex, the Maple Leaf is the National symbol so why not name the lounge too lol  

= Fair enough - but my Canadian friends tell me that the Maple tree only grows in some parts of ON!

Quoting flightsimboy (Reply 4):
http://www.aircanada.com/en/travelin...o/airport/maplelounges/access.html

= Cool. Thanks!

Quoting flightsimboy (Reply 4):
And during take off too, I see many AC jets at YYZ at night when departing with the windows in a pinkish or blue hue. Isn't it standard procedure to have the aircraft cabin lights turned off for take off?

= No idea. Can some AC employee help on this?

Quoting flightsimboy (Reply 4):
Did the younger crew members perhaps think she was just one of the "regular upgrades" lol. As far as assisting with luggage I know EK and even EY will not help put your bags up in the overhead bins.

= Oh really?

Quoting flightsimboy (Reply 4):
Not the usual Alex trademark shoes  

= Haha.

Quoting flightsimboy (Reply 4):
That was really not a very good experience for someone in J.

= Yes. Totally left me with a bad taste.

Quoting flightsimboy (Reply 4):
What was the other choice or choices?

= A pasta dish.

Quoting flightsimboy (Reply 4):
If you were to ask me compared to the two in terms of overall experiences between AC and EK, AC provides a more consistent service with it's FAs than EK.

Wow and to say that you are not a fan of EK, that must mean something. Did I miss reading out the reports on EK from you?
Quoting flightsimboy (Reply 4):
Does one have to exit the airport to use this, not that I will ever have the opportunity to use one lol

= Yes. I have an EK review of their 380 ops on LHR-DXB. Check it out - link on this report.

Quoting flightsimboy (Reply 4):
I think they need to revamp their training and perhaps hire more dedicated crews. I am starting to think these young ones might be the ex-EK crews who have had their stint in DXB and now continuing their careers with AC lol. (just joking_ Though I am following a blog of an ex-EK cabin crew who is now a Westjetter and she truly loved her job at EK as much as she is now enjoying it WS.

= Haha. It would be really funny if this blog turned out to be of the Dutch FA I had on WS who was ex-EK. Can you please post the link?

Quoting RussianGirl (Reply 5):
Good! I like the way it's illuminated

Thank you for sharing!
Vsego dobrogo,
Anastasia

= Pozhaluysta Anastasia. Vsego vam dobrogo to you as well.

Quoting castroprauxel (Reply 6):
I know I'm in a minority here saying this, but I always thought that if a passenger's carry on is too heavy for them to lift themselves, well, then that's their own problem. with all due respect and admiration about a cabin crew being pro-active, I really don't see why they should lift something for the passenger (and no, I'm not cabin crew and never was). just my two cents.

= I agree with you on some counts -- but if you are elderly or physically unable, I think part of hospitality is to help out.

Quoting burj (Reply 7):
Based on my AC flight to South America a few years ago I can tell you the Maple Leaf lounge in YYZ is MUCH nicer... lots of space, good spread of food, etc....

= Agreed.

Quoting burj (Reply 7):
I also agree about the seat, it is comfortable but the angle of the seat takes a little getting used to... Alas for service it was just as bad back then. In fact I remember being horrified that one of the male FA's had very noticeable yellow stains in the armpits of his shirt!

= Oh no. Was the crew that bad  ?

Quoting burj (Reply 7):
So since you mention the contrast to WestJet....if you have 15 minutes to spare you should watch this Westjet "Air Witch" documentary...

Part I:
http://www.youtube.com/watch?v=0iJOw...k94E8

= Haha. Hilarious.

Quoting AirCanada787 (Reply 9):

Great trip report of the flight! I find AC crews vary greatly but I've usually had good experiences, they just aren't consistent sadly. How many meal choices were you given on the flight?

= 1 choice of meal. And agreed ... but of late, AC crew have been rather poor.

Quoting AirCanada787 (Reply 9):
Plus Maple tress naturally grow in all ten Canadian provinces, not just in a small part of Ontario.  

= Is this true? As I said earlier, a few Canadian friends tell me it is only grown in ON!

Speaking of videos, I found this one while looking up the other on YouTube ... hilarious parody of WS:

http://www.youtube.com/watch?v=K9cJLPEapRM&feature=relmfu

Thanks a lot for stopping by everyone.

Saludos,
A.



Live, and let live.
User currently offlineAA767400 From United States of America, joined Jan 2001, 2360 posts, RR: 26
Reply 11, posted (2 years 3 months 1 week 4 days 21 hours ago) and read 23897 times:

Great trip report Chamo!

I understand AC's interior could have been refurbished better (Pivet bins, etc), but at least they upgraded the whole plane. Even Y has AVOD, and newer seats. It's better than AA's half-ass 763 refurbishment, where newer bins, walls, and panels only go halfway down the fuselage, and with no AVOD built in. So kudos to AC on that.

Quoting abrelosojos (Reply 10):
I agree with you on some counts -- but if you are elderly or physically unable, I think part of hospitality is to help out.

Problem is, elderly and physically unable passengers sometimes are allowed to bring on very heavy, and large items on board. Including multiple pieces. I've seen elderly women in wheelchairs bring 3 large bags, weighing very heavy. Do you still break your back because grandma doesn't want to wait at the carousel?



"The low fares airline."
User currently offlineabrelosojos From Venezuela, joined May 2005, 5089 posts, RR: 55
Reply 12, posted (2 years 3 months 1 week 4 days 21 hours ago) and read 23857 times:

Quoting AA767400 (Reply 11):

Quoting abrelosojos (Reply 10):
I agree with you on some counts -- but if you are elderly or physically unable, I think part of hospitality is to help out.

Problem is, elderly and physically unable passengers sometimes are allowed to bring on very heavy, and large items on board. Including multiple pieces. I've seen elderly women in wheelchairs bring 3 large bags, weighing very heavy. Do you still break your back because grandma doesn't want to wait at the carousel?

= Of course, there are going to be people who abuse any rule ... just like FA's who are not representation of the good work most FA's do ..

Saludos,
A.



Live, and let live.
User currently offlinedebonair From Germany, joined Jan 2004, 2423 posts, RR: 4
Reply 13, posted (2 years 3 months 1 week 4 days 19 hours ago) and read 23676 times:

Quoting abrelosojos (Reply 10):
= OK. You have to understand I was contrasting AC's JCL cabin with what THEY had before



Yeap, you are right, I remember well the old "Executive First Class"!

But, on the other hand, sad to see that even European Charter carrier a la Thomson investing into the new B777 design- and AC still keeps the original 80's cabin interior.


User currently offlineburj From United States of America, joined Nov 2007, 901 posts, RR: 4
Reply 14, posted (2 years 3 months 1 week 4 days 18 hours ago) and read 23631 times:

Quoting abrelosojos (Reply 10):
Speaking of videos, I found this one while looking up the other on YouTube ... hilarious parody of WS:

http://www.youtube.com/watch?v=K9cJLPEapRM&feature=relmfu

That is hilarious....


User currently offlinekiramakora From Argentina, joined Aug 2006, 547 posts, RR: 0
Reply 15, posted (2 years 3 months 1 week 3 days 23 hours ago) and read 23111 times:

I am not surprised by this. I have had these poor experiences on Air Canada myself. WestJet should just order 787's and make AC go out of business.

User currently offlineOP3000 From United States of America, joined Jun 2009, 1764 posts, RR: 2
Reply 16, posted (2 years 3 months 1 week 2 days 22 hours ago) and read 22638 times:

As usual, an entertaining and comprehensive trip report.

It is disappointing to see AC's service drop down to the levels of most of its North American counterparts. It seems like the crew was younger than it tends to be on US airlines, correct?

Also, how did the Arrivals lounge compare to that of others at LHR?

Gracias.


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6782 posts, RR: 77
Reply 17, posted (2 years 3 months 1 week 2 days 15 hours ago) and read 22416 times:

Hi Alex,

very interesting AC review. What a disappointing flight that was. I have mixed feelings about AC - the crews were quite good on my trip to California some years ago. At least the airshow is working now.

Quoting LH4116 (Reply 2):

Wow now that's an impressive number, only 2 revenue pax! No wonder the airline is bleeding so much money...

That was one flight on a certain day. You can hardly draw a conclusion from that.

Quoting flightsimboy (Reply 4):
(The PH stamp of approval lol)

     

Quoting kiramakora (Reply 15):
WestJet should just order 787's and make AC go out of business.

Yeah, that would be so great for competition...  


PH



Nothing's worse than flying the same reg twice!
User currently offlinegabrielchew From United Kingdom, joined Aug 2005, 3256 posts, RR: 12
Reply 18, posted (2 years 3 months 1 week 2 days 15 hours ago) and read 22389 times:

Nice report Alex! The XM cabin looks good, but why didn't they update those horrible overheads!?

Quoting abrelosojos (Thread starter):
(Route Recap)

Cool map!

Quoting abrelosojos (Thread starter):
She was not the smartest person out there as she kept looking for my UK visa on my Spanish passport

Haha

Quoting abrelosojos (Thread starter):
When I requested if it was possible to have an “express service”, I was told that “this was not possible as it would interrupt their service flow”. Seriously? Whatever happened to no service request being too much? Anyways, a part of me cannot blame them I guess … the YEG-LHR flight was full of people who seemed to enjoy EVERY piece of service offered in the J-cabin. Nothing wrong with that – but the irony being the service was “catered” to upgrades and staff members instead of those who had genuinely paid for the seat. Oh well. I was still flying JCL to put things in perspective …

Clearly they've missed a trick or two. Any "real" business travellers will want to maximise their sleep. Very poor too that they couldn't serve your meal a bit faster

Quoting abrelosojos (Thread starter):
She said, “Yes. We wake everyone” in a curt manner and went away. Anyways, I had dozed off completely and was woken up by the purser gently waking me up as we were about to descend to LHR. I was taken aback a bit and disappointed. When I flagged Ms. AC-2, she simply shrugged and said she forgot. No apologies, no offer to get me something from the galley, nothing

Oh dear, very poor.



http://my.flightmemory.com/shefgab Upcoming flights:MAN-LHR-ARN-OSL-TOS-LYR-OSL-CPH-LHR,LCY-ARN-AMS-LGW-DXB-BKK-HKG-TPE-
User currently offlinejamesontheroad From United Kingdom, joined Jul 2005, 543 posts, RR: 1
Reply 19, posted (2 years 3 months 1 week 2 days 7 hours ago) and read 22146 times:

Quoting abrelosojos (Thread starter):
This report will cover AC’s YEG-LHR flight in their Executive First cabin, and will be the first report on A.Net on this routing.

Ahem... not entirely true  MAN-ORD-YEG-LHR-MAN: BD & UA In Y & AC In J (by Jamesontheroad Jan 5 2008 in Trip Reports)

Although your report was much better than mine  ... sadly I traveled during the early phases of the 767 XM conversion, and got an unmodernised aircraft. I also reluctantly bypassed the arrivals thanks to the efficient staff at LHR ensuring I made my connection to MAN.

Thanks for sharing!


User currently offlineklkla From United States of America, joined Jul 2004, 932 posts, RR: 0
Reply 20, posted (2 years 3 months 1 week 2 days 5 hours ago) and read 22069 times:

Quoting debonair (Reply 3):
Are you serious? Must have been the best joke ever! I totally disagree with you...

The AC B767 looks outdated, rocked down, worn and totally from a different century- just compare it to this up-graded B767 of JAL on the right- WHAT A DIFFERENCE (B777 styled over-head bins, large LCD screens). Purple mood-lights and new seats on AC are giving a "fresher" look, but in my opinion, the cabin ceiling and atmosphere is still retro!

Are you serious? You would choose to fly in that cramped JAL plane with 2-2-2 Biz over AC's 1-1-1 fully flat product because of the luggage bins and LCD screens?!?!?!?! Wow is all I have to say.

Great trip report OP. Too bad you had a bad crew, though, that can ruin everything.


User currently offlineCarfield From United States of America, joined Dec 2003, 1918 posts, RR: 9
Reply 21, posted (2 years 3 months 1 week 2 days 5 hours ago) and read 22047 times:

Thanks for another wonderful trip report!

Air Canada continues to be disappointing and the service level has failed continuously during the past decade. I remembered the days when AC was really trying very hard to be a better airline. Now I agree that flying Westjet is more pleasurable than flying AC.

The F/A attitudes are inexcusable.

No wonder AC is so afraid of open skies and allowing other airlines to fly to Canada.

Thanks again for sharing!

Carfield


User currently offlinestipica From Croatia, joined Feb 2011, 426 posts, RR: 8
Reply 22, posted (2 years 3 months 1 week 1 day 6 hours ago) and read 21489 times:

Hi Alex ! ... me just around ... somehow I have a special interest for AC ... kinda quiet and modest company but with integrity ... but this is just my illusory observation because I've never flown with them ...

Quoting abrelosojos (Thread starter):
forcing you go to an OTA. And of course, once you go to an OTA,

my reputation is jeopardized ... what is OTA ? ... tried to google but no ... total lobotomy

Quoting abrelosojos (Thread starter):
Why Edmonton built a new expanded airport is beyond me

probably some construction company needs work ... hmmm ah no this is Canada country of the free market hehehe

Quoting abrelosojos (Thread starter):
what’s up with “ILBST” being more in fashion in Western countries than the original inventors?

hehehe fashion yeah ... I think this is a result of globalization ... run over to the goal hiihihhiih

Quoting abrelosojos (Thread starter):
What is super weird about the staggered layout is when the aircraft taxis and makes turns, you can really feel the entire fuselage turning as you face side-ways. Does this make sense?

obviously yes ... personally do not like that concept ( flew with VS ) and I have similar feeling ...window view does not exist and watch bare feet while you eating is so appetizing heheheh

Quoting abrelosojos (Thread starter):
when it comes to their inflight crew that everything falls apart

sad ...shame if the most of the crew is like that ...very unprofessional ...

Quoting abrelosojos (Thread starter):
YVR, YEG, YYC, YYZ, YUL, YOW, YHZ, and YYT

wow that is offer
ok ..thanks for the A.night heheh ...stipica  



Open your eyes and think
User currently offlineabrelosojos From Venezuela, joined May 2005, 5089 posts, RR: 55
Reply 23, posted (2 years 3 months 6 days 21 hours ago) and read 20902 times:

Quoting debonair (Reply 13):
Yeap, you are right, I remember well the old "Executive First Class"!

But, on the other hand, sad to see that even European Charter carrier a la Thomson investing into the new B777 design- and AC still keeps the original 80's cabin interior.

= Fair point I guess.

Quoting kiramakora (Reply 15):

I am not surprised by this. I have had these poor experiences on Air Canada myself. WestJet should just order 787's and make AC go out of business.

= Well, I don't think I would want AC out of business as competition is a good thing. But, if WS goes long haul, AC would be in even bigger trouble.

Quoting OP3000 (Reply 16):
It is disappointing to see AC's service drop down to the levels of most of its North American counterparts. It seems like the crew was younger than it tends to be on US airlines, correct?

= The purser was older and wonderful - rest of the crew were young and really the character (in a not positive way)   ...

Quoting OP3000 (Reply 16):
Also, how did the Arrivals lounge compare to that of others at LHR?

= VS is MUCH better ... but I did appreciate having one nevertheless.

Quoting PlaneHunter (Reply 17):
very interesting AC review. What a disappointing flight that was. I have mixed feelings about AC - the crews were quite good on my trip to California some years ago. At least the airshow is working now.

= If the crew and IFE were good, why do you have mixed feelings?

Quoting PlaneHunter (Reply 17):
That was one flight on a certain day. You can hardly draw a conclusion from that.

=   

Quoting gabrielchew (Reply 18):
Nice report Alex! The XM cabin looks good, but why didn't they update those horrible overheads!?

= Good point.

Quoting gabrielchew (Reply 18):
Clearly they've missed a trick or two. Any "real" business travellers will want to maximise their sleep. Very poor too that they couldn't serve your meal a bit faster

= I know - especially because the JCL lounge did not have a dinner service.

Quoting jamesontheroad (Reply 19):
Ahem... not entirely true  MAN-ORD-YEG-LHR-MAN: BD & UA In Y & AC In J (by Jamesontheroad Jan 5 2008 in Trip Reports)

Although your report was much better than mine  ... sadly I traveled during the early phases of the 767 XM conversion, and got an unmodernised aircraft. I also reluctantly bypassed the arrivals thanks to the efficient staff at LHR ensuring I made my connection to MAN.

Thanks for sharing!

= My bad - the A.Net search function is truly bad. Thanks again - and your report was great!

Quoting Carfield (Reply 21):
Air Canada continues to be disappointing and the service level has failed continuously during the past decade. I remembered the days when AC was really trying very hard to be a better airline. Now I agree that flying Westjet is more pleasurable than flying AC.

= Where have you flown when them usually?

Quoting Carfield (Reply 21):
No wonder AC is so afraid of open skies and allowing other airlines to fly to Canada.

= Some I agree with ... but mostly you are right.

Quoting stipica (Reply 22):

Hi Alex ! ... me just around ... somehow I have a special interest for AC ... kinda quiet and modest company but with integrity ... but this is just my illusory observation because I've never flown with them ...

= Time to change that EH  ?

Quoting stipica (Reply 22):
my reputation is jeopardized ... what is OTA ? ... tried to google but no ... total lobotomy

= Yes. Very disappointed   ... OTA = Online Travel Agency (ex: Orbitz)

Quoting stipica (Reply 22):
probably some construction company needs work ... hmmm ah no this is Canada country of the free market hehehe

= Canada is definitely NOT the benchmark of free market principles ... and, it has its share of white-elephant corruption questioning projects as well.

Thanks a lot for stopping by everyone.

Saludos,
A.



Live, and let live.
User currently offlineba319-131 From United Kingdom, joined Jan 2001, 8536 posts, RR: 54
Reply 24, posted (2 years 3 months 6 days 8 hours ago) and read 20630 times:
Support Airliners.net - become a First Class Member!

Great read Alex, thanks for posting your usual comprehensive report.

Quoting abrelosojos (Thread starter):
AC’s J class configuration for their 763 include the herringbone 1-1-1 staggered layout

- I've never liked these herringbone layouts, just not my thing.

Quoting abrelosojos (Thread starter):
Dinner service was rather elaborate with each item being brought out separately. Now, this is one of my pet peeves on a red-eye intercontinental flight … especially one heading East. Because of the time zones involved, all I want to do is eat fast (or, eat at the lounge) and go to sleep

- That's crazy, a quick meal service is what these red-eye east coast bound flights are all about.

Quoting abrelosojos (Thread starter):
Dinner started with cold nuts and some more of that sparkling wine

- No champagne?

Quoting abrelosojos (Thread starter):
Prior to getting some sleep, I asked one of the younger crew members (let’s call her “Ms. AC-2”) who had been dour throughout the flight if she could make sure I wake up for breakfast. She said, “Yes. We wake everyone” in a curt manner and went away. Anyways, I had dozed off completely and was woken up by the purser gently waking me up as we were about to descend to LHR. I was taken aback a bit and disappointed. When I flagged Ms. AC-2, she simply shrugged and said she forgot. No apologies, no offer to get me something from the galley, nothing. What slightly bothered me was not the fact that I missed out on a meal service, it was just the overall blasé attitude of not caring.

- That's really poor service or lack of, I trust you have written in to AC with your comments?

It does seem as if AC are a mixed bag, there are many reports where they are seemingly 'great' and then ones where it's a 'duff' flight - just shows how important the crew are on the day, it's a make or break experience for that individual flight which can either bring repeat custom or loss if it going forward.

Cheers

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,77L,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333
User currently offlinedc9northwest From Switzerland, joined Feb 2007, 2288 posts, RR: 7
Reply 25, posted (2 years 3 months 6 days 3 hours ago) and read 20548 times:

Hi again, Alex!

A bit late this time, but here are some comments:

Quoting abrelosojos (Thread starter):
So after having experienced the three main Northern airlines, and having flown the excellent WestJet (Canada’s only viable “other” national airline), it was time to wrap my visit by flying on the mainline Air Canada.

Well, a good way to wrap up everything. I forget, did you try Porter on this trip, or at all?

Quoting abrelosojos (Thread starter):
The initial plan was to fly Central Mountain Air who flies one of the remaining prop Dornier 328’s on YYC to YEG. Sadly, their sole aircraft was out of operation, and I settled for Air Canada to take me from YYC to YEG, and then to my LHR flight.

That's a shame... The Dornier 328 look like very pretty planes with nice lines.

Quoting abrelosojos (Thread starter):
It is not perfect though … for example, try booking a multi-city trip, and it gives absurd pricing forcing you go to an OTA. And of course, once you go to an OTA, you cannot get all the functionality of the website.

Well, that's a shame. Yeah, I guess there are things which you miss out on if you choose a "non-traditional" journey type!

Quoting abrelosojos (Thread starter):
(what’s up with “ILBST” being more in fashion in Western countries than the original inventors?)

I don't know, but you should see what it looks like when they're boarding a 1-hr delayed 757-300 in FLL. Chaos...  
Quoting abrelosojos (Thread starter):
She was not the smartest person out there as she kept looking for my UK visa on my Spanish passport … I was headed to MAD and had to use it. Oh well.

Hehe. These things never get old (well, I guess they might get old really fast for the passport holder!)

Quoting abrelosojos (Thread starter):
There was a old British lady in the last row of Business, and the crew members just stood there watching until I went to help.

Not a good first impression... Or second, I guess, if there was a greeting.

Quoting abrelosojos (Thread starter):
What is super weird about the staggered layout is when the aircraft taxis and makes turns, you can really feel the entire fuselage turning as you face side-ways. Does this make sense? It also feels weird facing side-ways when taking off and landing.

I felt something similar (well, half of it) when really forward on a MD-90... I think it's due to being very far from the center of gravity. Not sure how the layout affects the feeling though.

Quoting abrelosojos (Thread starter):
What slightly bothered me was not the fact that I missed out on a meal service, it was just the overall blasé attitude of not caring.

Yeah, a bad taste in one's mouth, especially considering you were one of only 2 paying passengers, you say.

Quoting abrelosojos (Thread starter):
(Flight Plan & Interactive Maps)

Hey look, Bucharest is on that map. Haha, sorry, couldn't help it.

Thanks for writing up the TR. Good to read about AC, even though I won't experience them anytime soon. Got PD and WS booked, though.


User currently offlinekiramakora From Argentina, joined Aug 2006, 547 posts, RR: 0
Reply 26, posted (2 years 3 months 5 days 22 hours ago) and read 20395 times:

Quoting abrelosojos (Reply 23):
Quoting kiramakora (Reply 15):

I am not surprised by this. I have had these poor experiences on Air Canada myself. WestJet should just order 787's and make AC go out of business.

= Well, I don't think I would want AC out of business as competition is a good thing. But, if WS goes long haul, AC would be in even bigger trouble.

This is what I meant. I just cannot see how AC would compete effectively with WestJet. Already, AC has a lower share of the market when it goes head to head with foreign carriers on aggregate. I would love to see WestJet 787 flying Toronto - Buenos Aires!


User currently offlinejfidler From United States of America, joined Aug 2000, 355 posts, RR: 0
Reply 27, posted (2 years 3 months 5 days 9 hours ago) and read 20057 times:

Quoting abrelosojos (Thread starter):
While the seat was comfortable, the lack of storage was annoying.

First, great trip report, as usual.

I have flown AC J on their 777s a number of times, and I always pick the last row in the J cabin. Because there is no seat behind it, you get some extra storage space. I think you can see that in your photo of the seats also.

I have flown AC on ultra long-haul routes (YYZ-HKG, YYZ-PEK) and found the cabin service very good. Perhaps it has to do with the seniority or who gets placed on these routes.


User currently offlineAA767400 From United States of America, joined Jan 2001, 2360 posts, RR: 26
Reply 28, posted (2 years 3 months 5 days 4 hours ago) and read 19886 times:

Quoting abrelosojos (Reply 12):
Of course, there are going to be people who abuse any rule ... just like FA's who are not representation of the good work most FA's do ..

If you can't lift it yourself, it's not a carryon! There's bad apples at every workplace, but flight attendants aren't onboard baggage handlers. You packed it, dragged it to the airport, through the security checkpoint, and on to the plane, but then all of a sudden can't handle it? The EU got it right. It's unsafe to bring anything over a certain size/weight, and won't even get past the security check point. People need to take responsibility for their selves. And before you bring up the elderly, or incapacitated, they should not be allowed to bring anything large in the first place.

The carry on issue has gotten out of control, and is the reason boarding is chaotic and stressful. But alas...



"The low fares airline."
User currently offlinecanadianpylon From Canada, joined May 2003, 310 posts, RR: 0
Reply 29, posted (2 years 3 months 4 days 22 hours ago) and read 19650 times:

Great trip report, as always. Wonderful pics and opinions!
Quoting abrelosojos (Thread starter):
Why Edmonton built a new expanded airport is beyond me … the current facilities seemed more than sufficient in my opinion.

Apparently the airport was operating at 120%... Seems like a good reason to me.  
Quoting kiramakora (Reply 6):
I am not surprised by this. I have had these poor experiences on Air Canada myself. WestJet should just order 787's and make AC go out of business.
Quoting abrelosojos (Reply 14):
= Well, I don't think I would want AC out of business as competition is a good thing. But, if WS goes long haul, AC would be in even bigger trouble.

Both airlines have the plus and minuses. Air Canada has a better IFE, schedule and list of destinations. WestJet has better Customer Service. What is easier to fix? It could take years for AC to rebuild a Customer Service centric culture based on empowered employees, but it will also take years for WestJet to build up a competitive regional and international fleet and schedule. With WestJets recent announcement of a regional arm of their operation, we now know what they are doing.

I don't think WestJet is all that and a bag of ketchup potato chips, though. Its customer service is good, and it's MILES ahead of the apathetic customer service mentality of Air Canada. Could it be better? Sure could... Could be worse? Hell yeah...it could be Air Canada.

I find this report a little disconcerting for one reason, though. A lot of the complaints you raised were raised by others that have traveled on AC domestically. Apparently, flying international on AC was very different than flying domestic, ie: way better. This is the first report I read that states it isn't all that different.   

You have to remember that bashing Air Canada is a national past time. WestJet is still considered the underdog (though they are WAY more profitable than AC). There is this pervasive 'ABAC' feeling here. ('ABAC' --> 'Anything But Air Canada')



Always looking for the longest route with the most transfers.
User currently offlineabrelosojos From Venezuela, joined May 2005, 5089 posts, RR: 55
Reply 30, posted (2 years 3 months 4 days 1 hour ago) and read 19293 times:

Quoting ba319-131 (Reply 15):
Great read Alex, thanks for posting your usual comprehensive report.

= You're welcome Mark. I am glad you enjoyed.

Quoting ba319-131 (Reply 15):
- I've never liked these herringbone layouts, just not my thing.

= You know ... when they first came out, I thought they were innovative and all that ... now, I find the staggered layout such as new NH and LX as my favorite.

Quoting ba319-131 (Reply 15):
That's crazy, a quick meal service is what these red-eye east coast bound flights are all about.

= Right?! BA and Virgin has perfected this art across the Atlantic I think.

Quoting ba319-131 (Reply 15):
- No champagne?

= I am pretty sure it was sparkling wine - can some AC regulars clarify?

Quoting ba319-131 (Reply 15):
- That's really poor service or lack of, I trust you have written in to AC with your comments?

= Yes. No comments back - that was quite some time ago.

Quoting ba319-131 (Reply 15):
It does seem as if AC are a mixed bag, there are many reports where they are seemingly 'great' and then ones where it's a 'duff' flight - just shows how important the crew are on the day, it's a make or break experience for that individual flight which can either bring repeat custom or loss if it going forward.

Cheers

Mark

= You know, some of the super positive stuff is from AC folks - and they really should do the board a favor and disclose their intentions. Personally, I have enjoyed their service in the past - see former reports. However, of late (and including this flight), I have found them poor to mediocre. Take a look at their Facebook page and you'll see I am not alone.

Quoting dc9northwest (Reply 16):

Hi again, Alex!

A bit late this time, but here are some comments:

= No worries. Thanks for the comments!

Quoting dc9northwest (Reply 16):
Well, a good way to wrap up everything. I forget, did you try Porter on this trip, or at all?

= No PD this time ... done it before and liked them. Would be interesting to see if they have a future ...

Quoting dc9northwest (Reply 16):
That's a shame... The Dornier 328 look like very pretty planes with nice lines.

= Plan is to combine it with a DC3 later this year.

Quoting dc9northwest (Reply 16):
I don't know, but you should see what it looks like when they're boarding a 1-hr delayed 757-300 in FLL. Chaos...  

= Fair enough. Is this from personal experience?

Quoting dc9northwest (Reply 16):
Not a good first impression... Or second, I guess, if there was a greeting.

= No.

Quoting dc9northwest (Reply 16):

Thanks for writing up the TR. Good to read about AC, even though I won't experience them anytime soon. Got PD and WS booked, though.

= What's the routing? When?

Quoting kiramakora (Reply 17):
This is what I meant. I just cannot see how AC would compete effectively with WestJet. Already, AC has a lower share of the market when it goes head to head with foreign carriers on aggregate. I would love to see WestJet 787 flying Toronto - Buenos Aires!

= Haha. Fair. Though, if South America is served, I am betting on YYZ-GIG  .

Quoting jfidler (Reply 18):
I have flown AC J on their 777s a number of times, and I always pick the last row in the J cabin. Because there is no seat behind it, you get some extra storage space. I think you can see that in your photo of the seats also.

= This used to be my policy until you get stuck one curtain away from yelling babies ...

Quoting AA767400 (Reply 19):
Quoting abrelosojos (Reply 12):
Of course, there are going to be people who abuse any rule ... just like FA's who are not representation of the good work most FA's do ..

If you can't lift it yourself, it's not a carryon! There's bad apples at every workplace, but flight attendants aren't onboard baggage handlers. You packed it, dragged it to the airport, through the security checkpoint, and on to the plane, but then all of a sudden can't handle it? The EU got it right. It's unsafe to bring anything over a certain size/weight, and won't even get past the security check point. People need to take responsibility for their selves. And before you bring up the elderly, or incapacitated, they should not be allowed to bring anything large in the first place.

The carry on issue has gotten out of control, and is the reason boarding is chaotic and stressful. But alas...

= I disagree. There are ways to do it - a proactive crew member can seek assistance from other passengers if they deem necessary. It is not the act of being "handlers" as much as the attitude that goes behind it.

Quoting canadianpylon (Reply 20):

Apparently the airport was operating at 120%... Seems like a good reason to me.  

= Really? I just ran their schedules and find this hard to believe.

Quoting canadianpylon (Reply 20):
Both airlines have the plus and minuses. Air Canada has a better IFE, schedule and list of destinations. WestJet has better Customer Service. What is easier to fix? It could take years for AC to rebuild a Customer Service centric culture based on empowered employees, but it will also take years for WestJet to build up a competitive regional and international fleet and schedule. With WestJets recent announcement of a regional arm of their operation, we now know what they are doing.

= I would disagree though - as one of the top most profitable airlines in the world, I would argue that WS has built a great schedule and the right mix of destinations. Why go to places that a/ no one wants to fly to and b/ you can't do it profitably?

Quoting canadianpylon (Reply 20):
I don't think WestJet is all that and a bag of ketchup potato chips, though. Its customer service is good, and it's MILES ahead of the apathetic customer service mentality of Air Canada. Could it be better? Sure could... Could be worse? Hell yeah...it could be Air Canada.

= I have flown around the world and let me tell you that I think WS customer service is industry leading - especially true for a North American carrier.

Quoting canadianpylon (Reply 20):
I find this report a little disconcerting for one reason, though. A lot of the complaints you raised were raised by others that have traveled on AC domestically. Apparently, flying international on AC was very different than flying domestic, ie: way better. This is the first report I read that states it isn't all that different.   

= Ya. Worse is that my previous reports on AC were generally positive.

Quoting canadianpylon (Reply 20):
You have to remember that bashing Air Canada is a national past time. WestJet is still considered the underdog (though they are WAY more profitable than AC). There is this pervasive 'ABAC' feeling here. ('ABAC' --> 'Anything But Air Canada')

= Fair enough ... but I am not Canadian or live in Canada and all my recent experiences point to why WestJet is so loved and continues to win awards for its culture and customer service across the country.

Thanks a lot for stopping by all.

Saludos,
A.



Live, and let live.
User currently offlinedc9northwest From Switzerland, joined Feb 2007, 2288 posts, RR: 7
Reply 31, posted (2 years 3 months 4 days ago) and read 19266 times:

Hi Alex,

Quoting abrelosojos (Reply 21):
Fair enough. Is this from personal experience?

Oh yes, coming back from the Bahamas... The Jacksonville weather radar was down causing delays for most flights in and out of FLL... Including my 753... Had to almost fight my way through all the waiting pax.

Quoting abrelosojos (Reply 21):
Plan is to combine it with a DC3 later this year.

Well, now that sounds really interesting!  
Quoting abrelosojos (Reply 21):
What's the routing? When?

Well, nothing *too* interesting, but since you asked, I'm doing OTP-AMS-YUL to get on the M11 again, then YUL-YTZ on Porter and YYZ-LGA-MCI on WS/DL, getting both the 736 and Westjet's new(?) route to NY. Dates are around mid-September (16-18).


User currently offlineabrelosojos From Venezuela, joined May 2005, 5089 posts, RR: 55
Reply 32, posted (2 years 3 months 2 days 6 hours ago) and read 18741 times:

Quoting dc9northwest (Reply 31):
Well, nothing *too* interesting, but since you asked, I'm doing OTP-AMS-YUL to get on the M11 again, then YUL-YTZ on Porter and YYZ-LGA-MCI on WS/DL, getting both the 736 and Westjet's new(?) route to NY. Dates are around mid-September (16-18).

= Hmm. Quite the interesting itinerary. Are you going to write trip reports for them all? I hope so!

Let me know if you will have some time to linger on both PD and WS. I have a few friends I can reach out to.

Safe travels.

Saludos,
A.



Live, and let live.
User currently offlinepnwtraveler From Canada, joined Jun 2007, 2235 posts, RR: 12
Reply 33, posted (2 years 2 months 4 weeks 1 day 9 hours ago) and read 18128 times:

Quoting Carfield (Reply 12):
No wonder AC is so afraid of open skies and allowing other airlines to fly to Canada.

AC is on record as publically stating they want full Open Skies with the US. Open Skies exists with the EU.

Thanks A for the thorough report.

Like all airlines the service level can be spotty with who the FA are on a particular flight. I think YEG-LHR is not one of the premier flights for cross Atlantic service and might be at the bottom of the pecking order for bidding. In general in all service industries "younger" staff are requiring even more training and much more prehiring screening for customer service. They view customers as a necessary evil rather than a part of the job to take pride in. That being said not all older staff are immune to being sour, but there seems to be a real cultural shift in society.

That being said I will always choose AC over any US Legacy carriers for Canada-US cross border - there is a reason they win best cross border business airline over many of the much larger US carriers.

Can I ask a question? Did you in any way communicate your displeasure with AC either through the web or to the incharge? I recently reported a problem with someone that way and was blown away that I both got an answer and that the response was great.


User currently offlineAA767400 From United States of America, joined Jan 2001, 2360 posts, RR: 26
Reply 34, posted (2 years 2 months 4 weeks 1 day ago) and read 17976 times:

Quoting abrelosojos (Reply 21):
= I disagree. There are ways to do it - a proactive crew member can seek assistance from other passengers if they deem necessary. It is not the act of being "handlers" as much as the attitude that goes behind it.

I believe luggage should not be in the cabin period. Small bags, purses, and totes yes. There are ways to do a lot of things, and in this world, not all will follow your view or "proactive" approach. So why not just eliminate the problem which is large luggage in the cabin? It is a problem, a real one.

We'll have to agree to disagree.



"The low fares airline."
User currently offlineabrelosojos From Venezuela, joined May 2005, 5089 posts, RR: 55
Reply 35, posted (2 years 2 months 3 weeks 3 days 7 hours ago) and read 17105 times:

Quoting pnwtraveler (Reply 24):
Can I ask a question? Did you in any way communicate your displeasure with AC either through the web or to the incharge? I recently reported a problem with someone that way and was blown away that I both got an answer and that the response was great.

= Yes. Emailed AC and sent them a copy of this report - they have not responded back. Given the amount of time it has been, I don't expect an answer anyways.

Saludos,
A.



Live, and let live.
User currently offlineThe777Man From United States of America, joined Jul 1999, 6558 posts, RR: 55
Reply 36, posted (2 years 2 months 3 weeks 3 days 6 hours ago) and read 17039 times:

Hi Alex !

I guess I missed this one while on recent trip to Europe.....

Seat and meals look okay but the crew is the most important ingredient and they seemed not very good at all. I had some okay flights on AC but nothing that really stands out. Best flight for me on AC so far was probably YVR-LAX on a EMB-190 last year.

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlinewhiteguy From Canada, joined Nov 2003, 783 posts, RR: 0
Reply 37, posted (2 years 2 months 2 weeks 4 days 10 hours ago) and read 16293 times:
Support Airliners.net - become a First Class Member!

"The initial plan was to fly Central Mountain Air who flies one of the remaining prop Dornier 328’s on YYC to YEG. Sadly, their sole aircraft was out of operation, and I settled for Air Canada to take me from YYC to YEG, and then to my LHR flight."

Central Mountain Air has 2 D328 in operation.


User currently offlinefidelidade From Brazil, joined Dec 2012, 29 posts, RR: 0
Reply 38, posted (1 year 8 months 1 week 1 day 1 hour ago) and read 12902 times:

I can't understand why sparkling wine is served in a glass which I only see fit for Coke Zero. I am shocked also that the dessert had no options with maple syrup. Maybe, Air Canada needs to fire everyone and hire all people from WestJet. Then it will be grand. Otherwise, it will remain a poor cousin just like Canada is to United States.

User currently offlineabrelosojos From Venezuela, joined May 2005, 5089 posts, RR: 55
Reply 39, posted (1 year 8 months 17 hours ago) and read 11936 times:

Quoting The777Man (Reply 27):

Hi Alex !

I guess I missed this one while on recent trip to Europe.....

Seat and meals look okay but the crew is the most important ingredient and they seemed not very good at all. I had some okay flights on AC but nothing that really stands out. Best flight for me on AC so far was probably YVR-LAX on a EMB-190 last year.

The777Man

= No worries. I know you are a busy man  . Why was the YVR-LAX flight so great for you?

Quoting whiteguy (Reply 28):

"The initial plan was to fly Central Mountain Air who flies one of the remaining prop Dornier 328’s on YYC to YEG. Sadly, their sole aircraft was out of operation, and I settled for Air Canada to take me from YYC to YEG, and then to my LHR flight."

Central Mountain Air has 2 D328 in operation.

= Cool. Good to know. I am back next summer and this is one of the aircraft I'd like to fly, along with WS Encore, and a trip to the North Pole (or close) ...

Quoting fidelidade (Reply 29):
I can't understand why sparkling wine is served in a glass which I only see fit for Coke Zero. I am shocked also that the dessert had no options with maple syrup. Maybe, Air Canada needs to fire everyone and hire all people from WestJet. Then it will be grand. Otherwise, it will remain a poor cousin just like Canada is to United States.

= Ya. I never understood those glasses as well. I don't think people from WS are eager to move to AC ...

Thanks a lot all for stopping by.

Saludos,
A.



Live, and let live.
User currently offlineThe777Man From United States of America, joined Jul 1999, 6558 posts, RR: 55
Reply 40, posted (1 year 8 months 16 hours ago) and read 11840 times:

Quoting abrelosojos (Reply 30):
Why was the YVR-LAX flight so great for you?

Nice crew I guess and I watched a great movie. I checked the running time of the movie and was able to finnish it as we passed Malibu on approach.

Let me know if you know any more about Turkmenistan's 77L scheduled flights and/or if you are here in the area.

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlineplaniac787 From India, joined May 2012, 240 posts, RR: 0
Reply 41, posted (1 year 7 months 2 weeks 4 days 6 hours ago) and read 10236 times:

Good trip report A!

AC is probably the most in consistent airline I have read about on airliners.net.
Even more than Air India.
American and United come close but AC always confuses me. Some times they do really well but then that easily they goof up. If they can get there act together they can become a world class airline

Anyways well done once again

Cheers

Pradat



Be the change you want to see in the world- M.K.Gandhi
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Air Canada AC 092: 05/JUN/08: YYZ-SCL: J Cabin posted Fri Jul 25 2008 09:01:00 by Abrelosojos
First Air 7F 955: JUN/11: YEG/YZF-YRT/YFB: Y/73M posted Sun Mar 25 2012 16:09:56 by abrelosojos
Air Canada AC 66: 12/OCT/06: ICN-YYZ: J Cabin posted Sun Nov 12 2006 21:02:25 by Abrelosojos
WestJet WS 101: JUN/11: YYZ-YYC: Y Cabin posted Sun May 13 2012 11:22:18 by abrelosojos
Air North 4N 307: JUN/11: YXY/YDAYOC/YEV: Y /HS 7! posted Sun Mar 4 2012 11:23:38 by abrelosojos
Vladivostok Avia XF 819: JUN/11: KHV-PEK: Y Cabin posted Sun Feb 12 2012 15:14:36 by abrelosojos
Air Malta KM 328: APR/11: MLA-FRA: Y Cabin posted Sun Jan 29 2012 13:43:46 by abrelosojos
CDN North 5T 445: JUN/11: YEV/YVQ-YZF/YEG: Y Cabin posted Sun Mar 11 2012 21:18:05 by abrelosojos
To Beautiful Vancouver: Air Canada (Y) LHR-YVR posted Mon Mar 26 2012 15:24:26 by captainsloo
IR Aero IRA 1: JUN/11: IKT-HTA-BQS-VVO: Y Cabin posted Sun Feb 5 2012 16:50:10 by abrelosojos
Air Canada AC 092: 05/JUN/08: YYZ-SCL: J Cabin posted Fri Jul 25 2008 09:01:00 by Abrelosojos
First Air 7F 955: JUN/11: YEG/YZF-YRT/YFB: Y/73M posted Sun Mar 25 2012 16:09:56 by abrelosojos
Air Canada AC 66: 12/OCT/06: ICN-YYZ: J Cabin posted Sun Nov 12 2006 21:02:25 by Abrelosojos
WestJet WS 101: JUN/11: YYZ-YYC: Y Cabin posted Sun May 13 2012 11:22:18 by abrelosojos
Air North 4N 307: JUN/11: YXY/YDAYOC/YEV: Y /HS 7! posted Sun Mar 4 2012 11:23:38 by abrelosojos
Vladivostok Avia XF 819: JUN/11: KHV-PEK: Y Cabin posted Sun Feb 12 2012 15:14:36 by abrelosojos
Air Malta KM 328: APR/11: MLA-FRA: Y Cabin posted Sun Jan 29 2012 13:43:46 by abrelosojos
CDN North 5T 445: JUN/11: YEV/YVQ-YZF/YEG: Y Cabin posted Sun Mar 11 2012 21:18:05 by abrelosojos
To Beautiful Vancouver: Air Canada (Y) LHR-YVR posted Mon Mar 26 2012 15:24:26 by captainsloo
IR Aero IRA 1: JUN/11: IKT-HTA-BQS-VVO: Y Cabin posted Sun Feb 5 2012 16:50:10 by abrelosojos
CDN North 5T 445: JUN/11: YEV/YVQ-YZF/YEG: Y Cabin posted Sun Mar 11 2012 21:18:05 by abrelosojos
To Beautiful Vancouver: Air Canada (Y) LHR-YVR posted Mon Mar 26 2012 15:24:26 by captainsloo
IR Aero IRA 1: JUN/11: IKT-HTA-BQS-VVO: Y Cabin posted Sun Feb 5 2012 16:50:10 by abrelosojos
First Air 7F 955: JUN/11: YEG/YZF-YRT/YFB: Y/73M posted Sun Mar 25 2012 16:09:56 by abrelosojos
Air Canada AC 66: 12/OCT/06: ICN-YYZ: J Cabin posted Sun Nov 12 2006 21:02:25 by Abrelosojos
WestJet WS 101: JUN/11: YYZ-YYC: Y Cabin posted Sun May 13 2012 11:22:18 by abrelosojos
Air North 4N 307: JUN/11: YXY/YDAYOC/YEV: Y /HS 7! posted Sun Mar 4 2012 11:23:38 by abrelosojos
Vladivostok Avia XF 819: JUN/11: KHV-PEK: Y Cabin posted Sun Feb 12 2012 15:14:36 by abrelosojos
Air Malta KM 328: APR/11: MLA-FRA: Y Cabin posted Sun Jan 29 2012 13:43:46 by abrelosojos
CDN North 5T 445: JUN/11: YEV/YVQ-YZF/YEG: Y Cabin posted Sun Mar 11 2012 21:18:05 by abrelosojos
To Beautiful Vancouver: Air Canada (Y) LHR-YVR posted Mon Mar 26 2012 15:24:26 by captainsloo
IR Aero IRA 1: JUN/11: IKT-HTA-BQS-VVO: Y Cabin posted Sun Feb 5 2012 16:50:10 by abrelosojos
Air Malta KM 328: APR/11: MLA-FRA: Y Cabin posted Sun Jan 29 2012 13:43:46 by abrelosojos
CDN North 5T 445: JUN/11: YEV/YVQ-YZF/YEG: Y Cabin posted Sun Mar 11 2012 21:18:05 by abrelosojos
To Beautiful Vancouver: Air Canada (Y) LHR-YVR posted Mon Mar 26 2012 15:24:26 by captainsloo
IR Aero IRA 1: JUN/11: IKT-HTA-BQS-VVO: Y Cabin posted Sun Feb 5 2012 16:50:10 by abrelosojos

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