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Madrid The Long Way- SFO-PHX-IAD-MAD With OO/UA/EI  
User currently offlineDesertFlyer From United States of America, joined Nov 2005, 515 posts, RR: 0
Posted (2 years 5 months 4 weeks 23 hours ago) and read 9082 times:

Hey there. I haven’t written a trip report in a long time (2005?) so I figured it was time to write about some of my recent travels, especially since I love reading other people's reports.

Background
My girlfriend got a temporary position in Madrid and decided to help her settle in as well as have a bit of a holiday. For logistics reasons she was traveling PHX-ATL-MAD on DL, but I needed to leave from SFO, so I had the “dangerous” task of selecting my own route to MAD. As many aviation nuts can sympathize with, I wanted to make it as interesting of a trip as possible and I finally settled on the routing SFO-PHX-IAD-MAD on SkyWest (United Express), United, and Aer Lingus respectively (all booked through Continental's website oddly enough). I’m a bit partial to Star Alliance, and I was also very interested in trying out the controversial EI/UA partnership on the IAD-MAD leg. Unfortunately, I wasn’t originally planning to do a trip report so I don’t have as many photos as I would have liked.


Ready to fly at 3am

Flight #1
Date: Sunday 20 Nov 2011
Route: SFO-PHX
Flight number: OO 6437
Schedule: SFO 6:00am - PHX 8:55am
Seat: 9A
Aircraft type: CRJ-200
Registration: N928SW

It is a two hour bus ride to SFO from my house, so catching a 6am flight is was not ideal, but there is something fun about taking an early morning flight. It was a typically wet morning in SFO and I arrived at the airport around 4:30am. I am Star Silver on US Airways, so UA let me check-in at their elite counter and use their elite security lines. Last time I was at SFO for an early morning flight it was on a Monday and the airport was very busy. This Sunday morning, however, was quite the contrast with the airport being nearly empty. Total time from the curb to through security was 10 minutes.

To kill some time I headed to the United Club where they reciprocate my US Airways Club membership. SFO’s United Club is not very good to be perfectly honest. It is clean, but the staff are rarely smile or are welcoming. Food offerings this morning were some pastries and terrible quality juices. After checking some emails and catching up on the morning’s headlines, I headed to the gate.

The gate agents were friendly enough, as was the lone flight attendant. The aircraft was in the new paint scheme, although the interior was a bit worn. Even though the terminal was empty, the plane was completely full. Almost all over the passengers on the flight were 60 years or older, and many of them were quite surprised with the size of the aircraft. In fact I heard a husband tell his wife he would never fly United again, which seemed a bit dramatic to me personally.


Slick ramp to the aircraft


Sorry for the blur


Freshly painted CRJ


Typical CRJ interior...

We left the gate right on time and headed to runway 10R (a first for me) for a stunning departure south across the bay. The plane seemed to climb slowly and we flew low and fast across the water down toward San Jose. Before I knew it, I was asleep only to wake up over the Arizona desert. The pilot brought us in for a smooth landing on runway 7R. CRJ-200 landings are always fun for me because the proximity to the ground makes it feel very fast.


Sunny morning at PHX

The same passengers that were upset about the size of the aircraft earlier in the flight proceeded to literally drop their trash on the ground when leaving. If I wasn’t still a bit tired from sleeping I would have said something - it was disgusting. Before disembarking, I saw a ground handler grab my bag from the hold and carry it to the A320 next to us. It was nice to know it made the connection to IAD.


What the pigs left behind


There goes my bag!

Flight #2
Date: Sunday 20 Nov 2011
Route: PHX-IAD
Flight number: UA 952
Schedule: PHX 9:47am - IAD 4:02pm
Seat: 32A
Aircraft type: A320-200
Registration: N435UA

Even though I only had a 45 minute connection, I decided to grab some water in the United Club before boarding. It actually reminds me on a smaller version of the SFO club, bland in style with minimal amenities, but at least they have a club.

After spending 10 minutes in the club, my flight to IAD started to boarding. Terminal 2 at PHX can get a bit crowded, especially in this case since the flight was full, but it’s neat to see from a historical perspective. This was my first A320 in the new paint scheme. On the aircraft, it was the first flight of the day for both the plane and crew. The plane was very clean and the seatbelts were folded - a very nice touch!  Like the flight before, many of the passengers were older, but the crew did a great job keeping everyone moving. We pushed back for an on time departure.


A little tight

I was still exhausted from my lack of sleep, so once in the air I almost immediately fell asleep. When I woke up a couple of hours later, it was hazy and not worth taking pictures. The crew were nice and came around often with trash bags. A nice couple next to me were part of a tour group continuing on to Frankfurt under the same flight number.

I didn’t realize how much variety I would see at Dulles. Air France, South African Airways, KLM and of course the EI A332 that would be my ride to MAD. One curiosity was the DL 738 that had obviously been in an accident. Somehow I missed hearing about that incident. Overall you can tell that UA is boss at IAD.


Delta 737 covered by a tarp



I had decided to use my 1.5 hour connection to explore IAD instead of visiting the UA Club. Concourse C and D (where both my UA flight arrived and my EI flight would depart) were a dump. I also hated getting around by the mobile lounges, it just wasted so much time. Honestly, the train between the terminals is a much needed improvement in my opinion. Concourse B is much nicer with lots of spotting opportunities. I wished I could have spent more time looking around, but the mobile lounges wasted so much time that I had to cut my spotting short.


Concourse C was very crowded (sorry for the blur, I was trying to be quick)


First time I've seen an AF A380


Wasteful mobile lounges




Concourse B


AF A380 about to push back

Flight #3
Date: Sunday 20 Nov 2011 - Monday 21 Nov 2011
Route: IAD-MAD
Flight number: EI 6963
Schedule: IAD 5:40pm - MAD 7:35am
Seat: 15K
Aircraft type: A330-200
Registration: EI-DAA
Notes: Sold as UA 7663

I arrived at the gate to find UA gate agents working the flight, of course not a surprise. What was surprising was the agents never checked my passport before boarding. Other times I have flown UA, they always check my passport before boarding an international flight. Lucky for them, I was perfectly legal to travel on the flight.


Nice looking A330

Upon boarding a friendly, young flight attendant greeted me and directed me to my seat. There was literally no one around and the load factor ended up being somewhere around 30%. The cabin had pleasant colors, surprisingly comfortable seats, and was very clean. The Panasonic IFE system was modern, but I have a pet peeve about PTV systems that stretch 4:3 content to fit the 16:9 screen. Since the flight was empty I had plenty of room to stretch out.


Nice cabin to walk into


Excellent view


Comfortable pitch




I like the green seats


Coat hooks are a nice feature



Right on time we took a bit of time taxing to the runway. After a brief queue the GE engines spooled up, and we started our gradual climb into the dark sky. Shortly after takeoff the flight attendants started drink service. It was then I noticed how young the entire crew were, and also that except for the Irish pilots, they were all American. While it was nice to see a young crew, their service was a bit sloppy. They don’t necessarily understand service etiquette like many European carriers, or even some more senior UA crews. Having said that they would generally pleasant. EI charge for all alcohol and the options were lacking. I hesitantly opted for a Heineken. This made the service feel a bit tacky. Along with the drink they passed out little packets of trail mix.


Expensive can of Heineken

Dinner was served immediately after drink service. Chicken or pasta were my options and I opted for chicken. Although a bit bland, it was as satisfying as you would expect. I noticed the tray tables were a little on the small side making eating a little awkward.


A bit cramped while eating

After dinner was my biggest complaint for the entire flight.  For some reason the lights were never turned off. It drove me crazy. In retrospect, I should have said something to the crew. It was very difficult for me to sleep so I just played with the PTV most of the way across the Atlantic and snacked on some chips I bought at IAD. The breakfast snack was served just before we hit the coast. The nonfat yogurt tasted overly processed, and the egg sandwich was very bland as well. When offered, I decided to take some tea, which was decent.


Small breakfast snack

Before I knew it we circled around the south side of a still dark Madrid and came in for a smooth landing at Barajas. The winds favored us as we were close to 45 minutes early.

Madrid’s Terminal 1 is really old feeling and terribly designed. There are times you have to carry your bag down stairs and the walk seems to take forever. I’m not sure what they were thinking we building it. I passed immigration quickly and proceeded to wait an additional 45 minutes for my checked luggage. Ahh Spain!

Overall I think I would take EI between IAD-MAD again. The hard product was really great, and the soft product was adequate. Perhaps with free beer/wine, and a little more service training for the young FAs, it would be a much better experience. Also turning the lights off between meal service should be standard. However, I arrived on time and had generally positive feelings about the experience. It was also nice to get US miles on an EI flight.


DL delivered her in one piece, although a couple of hours late


Parque de Atracciones in Madrid, one of the few tourist things we did before heading home

I hope you enjoyed my report. I will have a few more to post in the near future.

13 replies: All unread, jump to last
 
User currently offlinemke717spotter From United States of America, joined Dec 2005, 2461 posts, RR: 5
Reply 1, posted (2 years 5 months 4 weeks 16 hours ago) and read 8162 times:

Nice trip report and pictures!


Will you watch the Cleveland Browns and the Detroit Lions on Sunday? Only if coach Eric Mangini resigned after a loss.
User currently offlinelychemsa From United States of America, joined Oct 2009, 1237 posts, RR: 3
Reply 2, posted (2 years 5 months 4 weeks 14 hours ago) and read 7909 times:

I flew Aer Lingus from NYC to DUB 5 years ago. The dinners were better. A real starter; not lettuce and cheesecake.

However NO BREAKFAST. Just OJ. So I am surprised. Maybe they got complaints. Because the dinner was so good it did not bother me.


User currently offlineDesertFlyer From United States of America, joined Nov 2005, 515 posts, RR: 0
Reply 3, posted (2 years 5 months 3 weeks 6 days 21 hours ago) and read 6863 times:

Quoting mke717spotter (Reply 1):
Nice trip report and pictures!

Thank you! I appreciate the feedback.

Quoting lychemsa (Reply 2):
I flew Aer Lingus from NYC to DUB 5 years ago. The dinners were better. A real starter; not lettuce and cheesecake.

That does sound much better. I don't know if the catering on IAD-MAD is the same as on other EI routes, but that sounds nice...

Quoting lychemsa (Reply 2):
However NO BREAKFAST.

...except for this. I'm always hungry in the morning.


User currently offlinefxramper From United States of America, joined Dec 2005, 7319 posts, RR: 85
Reply 4, posted (2 years 5 months 3 weeks 6 days 17 hours ago) and read 6616 times:
Support Airliners.net - become a First Class Member!

Surprised that EI makes this route work and also no free beer/wine in coach?   

User currently offlineRAGAZZO777 From Uruguay, joined Jul 2010, 592 posts, RR: 1
Reply 5, posted (2 years 5 months 3 weeks 6 days 15 hours ago) and read 6439 times:

Nice trip report, dude !

Loved the description of some of the other passengers. By the way, it seems like the United Clubs are nothing special. At least you didn't have to pay to get access.

Thanks for sharing !



JESÚS, TE AMO !!
User currently offlineDesertFlyer From United States of America, joined Nov 2005, 515 posts, RR: 0
Reply 6, posted (2 years 5 months 3 weeks 5 days 20 hours ago) and read 6145 times:

Quoting fxramper (Reply 4):
Surprised that EI makes this route work and also no free beer/wine in coach?

Well I've flown US from PHL-MAD as well with no free alcohol in Y. This was the norm with AA until Feb 1st when they started serving complimentary beer and wine again. That was nice because I flew DFW-MAD on Feb 2nd.  

Quoting RAGAZZO777 (Reply 5):
it seems like the United Clubs are nothing special

They really aren't anything special, especially when compared to something like what TK has at IST.

Thanks for the comments!


User currently offlineA340crew From United States of America, joined Jan 2008, 279 posts, RR: 0
Reply 7, posted (2 years 5 months 3 weeks 1 day 16 hours ago) and read 5320 times:

EI has a policy of not turning off the lights in economy, but only "dimming them" for safety reasons. Not sure of the logic but it is standard EI policy to to turn off the lights

User currently offlinefxramper From United States of America, joined Dec 2005, 7319 posts, RR: 85
Reply 8, posted (2 years 5 months 3 weeks 1 day 13 hours ago) and read 5167 times:
Support Airliners.net - become a First Class Member!

Quoting DesertFlyer (Reply 6):
Well I've flown US from PHL-MAD as well with no free alcohol in Y. This was the norm with AA until Feb 1st when they started serving complimentary beer and wine again. That was nice because I flew DFW-MAD on Feb 2nd.  

I was making reference to the non US flagged carrier not giving free booze. It takes an act of God for AA or US to give free beer or wine on internationals. A lot of disclaimers with AA too, correct? One free beer or wine with dinner service? You can't get loaded for free in coach on that airline.

Thanks again for the report.   


User currently offlineshamrock604 From Ireland, joined Sep 2007, 4211 posts, RR: 12
Reply 9, posted (2 years 5 months 3 weeks 1 day 11 hours ago) and read 5055 times:

Quoting fxramper (Reply 8):
I was making reference to the non US flagged carrier not giving free booze. It takes an act of God for AA or US to give free beer or wine on internationals. A lot of disclaimers with AA too, correct? One free beer or wine with dinner service? You can't get loaded for free in coach on that airline.

Thanks again for the report.   

Given that EI only compete with US carriers (with the sole exception of IB on IAD-MAD) on their long haul network, it does not make sense for them to give away for free what all their competitors charge for.

Quoting A340crew (Reply 7):
EI has a policy of not turning off the lights in economy, but only "dimming them" for safety reasons. Not sure of the logic but it is standard EI policy to to turn off the lights

Correct - it's a health and safety measure. And a very annoying one too.



Flown EI,FR,RE,EIR,VE,SI,TLA,BA,BE,BD,VX,MON,AF,YS,WX,KL,SK,LH,OK,OS,LX,IB,LTU,HLX,4U,SU,CO,DL,UA,AC,PR,MH,SQ,QF, EY, EK
User currently offlineFlyingFan18 From United States of America, joined Apr 2012, 88 posts, RR: 0
Reply 10, posted (2 years 5 months 3 weeks 1 day 10 hours ago) and read 5018 times:

I am a little confused on why EI fly's to Madrid when they are an Irish airline.

Anyway back on topic great trip report. I hope one day to do an odd routing as well.
- FlyingFan18


User currently offlineDesertFlyer From United States of America, joined Nov 2005, 515 posts, RR: 0
Reply 11, posted (2 years 5 months 3 weeks 18 hours ago) and read 4662 times:

Quoting A340crew (Reply 7):

EI has a policy of not turning off the lights in economy

This would honestly make me pause before flying them again across the Atlantic. It bothered me way more than I would have anticipated.

Quoting fxramper (Reply 8):
One free beer or wine with dinner service?

It wouldn't surprise me if that is AA's policy, but the flight I was on was quite empty, so I was allowed to have as many as I wanted. I'll have to write a report for that trip.  
Quoting FlyingFan18 (Reply 10):
I am a little confused on why EI fly's to Madrid when they are an Irish airline.

It's a joint venture between EI and UA. A bit controversial, but has stayed around up until now. A thread about it from back in 2009: UA/EI Joint Venture... (by G4maddog May 10 2009 in Civil Aviation)

Thanks again for all the responses. I'll start working on my next report soon.


User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 16
Reply 12, posted (2 years 5 months 2 weeks 1 day 16 hours ago) and read 4161 times:

Hi

Great to see EI's service on the IAD-MAD run. Was wondering if it was still running.
Looks nice compared to UA's mainline service.


Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlineFlyingFan18 From United States of America, joined Apr 2012, 88 posts, RR: 0
Reply 13, posted (2 years 5 months 2 weeks 1 day 16 hours ago) and read 4153 times:

Quoting MSS658 (Reply 12):

According to wikipedia it looks like it is still running. Also I just checked the United website and it seems to be running still. The flight leaves IAD at 5:40 PM and arrives at MAD at 7:35 AM. Looks like an interesting flight. I would love to try it out one day.
- FlyingFan18


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