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Turkish Airlines | JFK-IST-SAW-BJV-IST-JFK  
User currently offlinethereandback From Turkey, joined Aug 2005, 699 posts, RR: 4
Posted (2 years 6 months 4 weeks 9 hours ago) and read 22280 times:

It has been more than four years since I've been to Turkey to see my family. In the period of four years TK has experience massive growth and many changes have taken place in the fleet, cabins, meals, product, website, and airports. I could have flown LX or LH for about the same price but I was really curious to see how TK had improved or faltered in it's efforts to grow so I went with TK even though it was less practical. Once I got to Turkey I had to go see family in Bodrum so I flew TK again and am throwing that in here as well.

Booking: TK's website looks nice but I experienced a lot of trouble with my credit card trying to book an e-ticket. I called their call center and they were helpful the first time, extremely rude the second time, and polite the third. When I call any sort of customer service center people are consistently polite. I wrote a complaint to TK a month before my flight and still haven't heard back. They accused me of lying about the site not working and representative raised his voice which in my opinion is extremely out of line. An airline that is trying to expand across the world needs to make it much easier to book with foreign credit cards or if there is an issue they should waive the fee for booking over the phone. This put a bad taste in my mouth prior to the flight and I hoped the in flight experience would make up for it.



Curbside at JFK


Check in went smoothly as did security. I hate the process of having to take off your shoes in the US. I don't want to think about how often they clean the floors. It would be nice if they would provide some sort of disposable foot coverings if they insist we take off our shoes.


Austrian with my initials to VIE.

LH to FRA there was another LH A333 down the terminal heading to MUC or DUS I'm not quite sure which it was.


It would have been nice if I could wait in here. I just need to earn more miles first  

Boarding was a mess. There were groups A and B printed on the boarding passes. They called Business class and people with children and Comfort class passengers first and no one got up. Then across from the TK flight the Royal Air Maroc flight began to board and then a bunch of TK passengers decided that meant our flight was boarding and got in line and then everyone else joined in. They should really start a procedure where they board from the rear forward after Business and Comfort boards but that might be too organized for the Turks to handle.


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Turkish Airlines
May 6th, 2012
JFK - IST
Flight: TK 002
Reg: TC-JJN
Departure: 18:25
Arrival: 11:15
Aircraft: Boeing 777-300ER
Seat: 33K



After a friendly welcome on board I made my way to my seat. Next to me was a mother and son flying back to Ethiopia and I was worried about having such a young baby next to be for almost 10 hours but he was so well behaved and quiet the whole time.


The wifi was turned on while we were on the ground but we couldn't log in until after take off. After take off it worked wonderfully and was free of charge too. The wifi was probably the coolest thing I've ever experienced on a transatlantic flight.


Leg room was decent. I'm 5'10 and never felt cramped although on the return on the A333 I felt like there was slightly more room.


Safety Video


Extremely long taxi and then a powerful take off. We turned left shortly after take off and went over Connecticut heading north.


Forward Y cabin.


Clean bathrooms but I thought the sinks were either broken or difficult to operate. You had to wash your hands and then drain it manually when you were finished. The sink in the rear of the aircraft did the same thing. I wonder if TK ordered them like that to conserve water or if it's an accident.


Menu cards were distributed along with the amenity kits.


I started exploring the PLANET IFE system and wasn't impressed. While they had live news and a wide selection of music, there weren't many interesting TV shows or movies that I wanted to watch. My last transatlantic flight was LHR - IAH in March and I watched four movies on UA's 777 which didn't have as nice of a system as TK. I finally found some documentaries that interested me and watched those during the meal service.


Cherry juice and hazelnuts.

http://farm8.staticflickr.com/7223/7315156914_5534127c76_c.jpg
The chicken was cooked perfectly and the cheesecake was good too. I was really impressed by DO&CO it's hard to make meals taste good in the air and they not only make the meals taste good but it tastes so fresh and offers non turkish passengers a taste of Turkish cuisine before they arrive.


Mood lighting?

http://farm8.staticflickr.com/7218/7315171524_96e6519403_c.jpg
Breakfast was served while it was still fairly dark out. The cabin crew managed to put a water bottle in the seat pocket in front of me while I was sleeping which I thought was nice since I was very thirsty when I woke up.


Almost there!


I found the cameras and watched it for the remainder of the flight until we were flying straight towards the sun and all I got was a white screen.

IST suburbs.

TK cargo A330's


Parked next to 9V-SWR


Bye "Anadolu"


A333 "Topkapi"


Globally Yours 737-800

After the flight I cleared passport control and waited an extremely long time for my bags (probably because they were one of the first bags on the plane) and met with my cousin and went home.

Around IST TK was doing a lot of advertising for Miles & Smiles and new flights from SAW.




My cousin surprised me with tickets to BJV so we could go see her mom / my aunt for a little bit. The most convenient flight left out of SAW which is quite far from where my cousin lives in Bebek on the European side, but I was glad to see new parts of Istanbul and see the new second airport.


Toll


Bridge traffic


Lots of Mini cop cars around Istanbul, I bet they'd make a good car they're sporty and fuel efficient.


New housing and retail projects are popping up all over the asian side.

SAW


The security process in Turkey was much more efficient than in the US. They were more through and organized and no one had to take off their shoes unless they set off the detector. The used bins were put on a conveyor and went back to the other side of the x-ray machines so no one had to lug them back and forth.



Our plane named "Iskenderun" at the gate. One of TK's newer 738s.


Gate area.

The boarding process was much more organized this time and people boarded by rows and only lined up when called to the gate.


The flight attendants were friendly and the pilot made several informative announcements which is kind of out of the ordinary for TK. The JFK - IST flight also had significantly more updates from the cockpit. Maybe airline is trying to get the employees to interact with the passengers more.


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Turkish Airlines
May 13th, 2012
SAW - BJV
Flight: TK 2940
Reg: TC-JHG
Departure: 21:40
Arrival: 22:45
Aircraft: Boeing 737-800
Seat: 20F


Legroom was more than adequate for a short flight.


New safety info cards.

During the safety demo I realized that TK changed their safety video. They removed the Manchester United players from the video until the end where they say "We are Turkish Airlines, We are Globally Yours" I like the change because in my opinion it was way too long before and made people lose interest.

http://farm8.staticflickr.com/7216/7315189686_85ef1b2cdc_c.jpg
Snack


New BJV international terminal.


This was one of my favorite flights with TK. Orderly, fast, on time, and the crew was friendly and provided a lot of flight info during and prior to departure.


After a few days in a not very warm, but very beautiful Bodrum it was time to go back to IST.


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Turkish Airlines
May 17th, 2012
BJV - IST
Flight: TK 2525
Reg: TC-JLN
Departure: 22:45
Arrival: Scheduled 23:55 actual arrival 30-40 minutes later
Aircraft: A320
Seat: 23D

This A320 is leased I think and the interior was in good shape but was uncomfortable and didn't match the rest of the TK fleet. Despite the plane the flight was nice and they fed us again.


New BJV terminal from above.

http://farm8.staticflickr.com/7218/7315185202_b59e469bd2_c.jpg
The almond cake was really good.

After the meal service was collected we went into a holding pattern over the marmara sea for a long time and finally landed and had to wait another 10-15 minutes for a gate at the domestic terminal.

TC-JGP "Bartin" took me from BJV - IST last time I flew out of Bodrum-Milas in 2007.

After another week in Istanbul it was time to head back to America...

The security checks for Israel and USA bound flights at IST are a pain but they people who did the questioning were nice. The same could not be said about TK's check in staff who checked me in without a word and when I asked if we were done all she did was a swiping motion with her hand to let me know she wanted me to move on... Europe's best airline? Really? Some TK employees definitely make the company deserve that title and then others just do not seem to give a crap about their job or having good customer service skills during a time when people all around the world should be lucky to even have a job.


IST has changed a lot in the past 4 years.


Morning flights.


I hope I'll be back soon!


A333 "Sanliurfa" reading to go to JFK

IST has great duty free shopping, but I needed some sort of pain killer and all they had was cosmetics alcohol and other high end gift items. It would be nice of they could diversify things to be more practical for travelers needs.


Gate area.


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Turkish Airlines
May 28th, 2012
IST - JFK
Flight: TK 003
Reg: TC-JNK
Departure: 7:25
Arrival: 11:20
Aircraft: A330-300
Seat: 8K


On board the A333 is almost exactly the same as the 77W except the curtains have a lazer cut tulip design into them and the PTVs have some sort of privacy film over them where you can't see what your neighbor is watching. On the 77W I could see what the people next to me were watching if I remember correctly.


Euroleague A321


After taking off we immediately leveled off and made a left turn. Flying so low to the ground made the plane seem like it was going so much faster than normal. After getting over the black sea we started ascending again as normal. I wonder if we had to do that because of noise since it was an early flight.


Amenity Kit + Menu cards distributed shortly after take off.

There was no choice for breakfast but for the lunch they served before landing the choice was between grilled chicken and grilled salmon.



During breakfast I noticed that the cabin crew were having a really hard time communicating with the passengers. A lot of them were Eastern European and looked Turkish or Middle Eastern and looked Turkish or American and looked Turkish so they would try both to each and a lot of the time the passengers didn't know either. In addition to that their english skills weren't very good to begin with. I am fluent in Turkish and they kept speaking to me in English after I spoke Turkish. I feel like they judge which language to speak too much off a passengers looks. Also, if you speak Turkish they are more polite. For example they always said afiyet olsun and smiled after giving me drinks or meals but to English speakers they just handed them their drinks and moved on.

After breakfast I wasn't feeling very good so I decided to take a sleeping pill and somehow I managed to sleep for 7 hours.


Over Canada.

http://farm8.staticflickr.com/7221/7315273078_e4b9a33258_c.jpg
Lunch - Grilled Salmon. Probably the best meal I've ever had on a plane.

We had a rough landing at JFK which caused the whole plane to applaud after we stopped moving.



Because each plane needs to be towed to the gate at T1 most of the idiots on board decided to get up and take their bags out of the bins even though the crew made four announcements in English and Turkish telling them not to. Finally they had to go through the cabin and tell people one by one to sit back down.

TK flight 4 festivities, meanwhile in IST there was no special treatment for our flight even though it was also the inagural of the first 3rd daily flight to New York.

Verdict: TK might be Europe's best airline on short and medium haul flights but on long haul flights I don't see how they're any better than BA, LH, LX, VS, etc. They have better seats and food but in terms of service they're all on the same level, and if I wanted an airline to speak English perfectly TK wouldn't be my choice.

I am proud of them for coming up with a quality product and good food time after time. The airports are nice even if IST is congested. The new lounge at IST is great and an asset to all Star Alliance gold and Business passengers. They stepped it up with crew / pilot interaction with the passengers. All the need to focus on now is improving english language skills, weeding out surly employees, and making their website run error free.

After walking through the Comfort Class cabin I was really impressed with the product there too. I would really like to try it out the next time I fly with TK especially since the fare difference is not really that much. Business looks great, but I'd rather spend the money on something else especially when TK offers such a comfortable Y and Y+ cabin.

What impressed me the most is the new infrastructure in Turkey. The new BJV international terminal looked amazing and so are the terminals in AYT, ESB, ADB, DLM, and the new Adana-Mersin airport looks great. They have built many other smaller terminals in Anatolia that are ultra modern too. A new IST will come eventually, but the Turkish people are lucky to have so many nice new airport terminals where so many airports in the US are drab and in need of a renovation.

This is my first trip report after not posting one for a long time. I hope it was okay, I'm beyond rusty at this point.

       

[Edited 2012-06-01 13:47:08]

29 replies: All unread, showing first 25:
 
User currently offlineidlewildchild From United States of America, joined Nov 2011, 170 posts, RR: 0
Reply 1, posted (2 years 6 months 4 weeks 9 hours ago) and read 22113 times:
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Thanks for the great report. Honestly, the Y meals look better than anything I've had on BA, LH, LX, or VS. I'm impressed and the next time I'm heading to IST, it'll be on TK.

User currently offlineWidebodyroga From United States of America, joined Sep 2008, 613 posts, RR: 16
Reply 2, posted (2 years 6 months 4 weeks 9 hours ago) and read 22054 times:

What a great report with equally nice photos. TK's product is very appealing to me and I can't wait to give them a shot later in the year (4 legs overall, 2 of which TATLs). Whereas the food seems always to be top notch I have heard mixed reviews about TK's personnel, ranging from stellar to outright unacceptable (just like the check-in lady at IST in your case). I guess it's inevitable to get both in an airline of this size.

Thanks for putting this together thereandback,

WBodyroga



Visit my aviation page: http://widebodyroga.weebly.com/
User currently offlinedebonair From Germany, joined Jan 2004, 2475 posts, RR: 4
Reply 3, posted (2 years 6 months 4 weeks 8 hours ago) and read 21898 times:

Nice TR...

Quoting thereandback (Thread starter):

Reg: TC-JLN
Aircraft: A320

This A320 is leased I think and the interior was in good shape but was uncomfortable and didn't match the rest of the TK fleet.



Small mistake, TC-JLN is in fact an A319. I think you are talking about TC-JLL, first delivered to German AeroLloyd,

Quoting thereandback (Thread starter):
On board the A333 is almost exactly the same as the 77W



Really, even the seat colours? My eyes are still hurting from these grey/blue seats with turquoise pillows and blue/red/green headrests...   


User currently offlinethereandback From Turkey, joined Aug 2005, 699 posts, RR: 4
Reply 4, posted (2 years 6 months 4 weeks 8 hours ago) and read 21844 times:

Quoting Widebodyroga (Reply 2):
I guess it's inevitable to get both in an airline of this size.

This is true, I've had a mix of employees on LH, AB, UA, and US too. It's hard to make sure everyone everyone is SQ level polite.

Quoting debonair (Reply 3):
Really, even the seat colours? My eyes are still hurting from these grey/blue seats with turquoise pillows and blue/red/green headrests...   

I don't think they're bad at all. If I could change anything I would have made the seats the same cloth but in black with the red and dark red alternating headrests on all the headrests not just in the middle section, I'd change the turquoise pillows to navy or white. . The green looks out of place, but that isn't really important when the seat is comfortable, has lumbar support, and you're facing the white plastic part of it for 99% of the flight.

Quoting debonair (Reply 3):
I think you are talking about TC-JLL, first delivered to German AeroLloyd,

Yeah small typo you can see the correct registration in the photo of the plane anyway.


User currently offlineTK787 From United States of America, joined Jan 2006, 4478 posts, RR: 12
Reply 5, posted (2 years 6 months 4 weeks 8 hours ago) and read 21753 times:

Thereandback,
Long time no see, thanks for the trip report. I flew TK, IST-JFK on May 6th, we were crossing opposite directions over the Atlantic.
I agree and feel the same with almost all your comments.
On my flights both ways, I opted to upgrade to Comfort Class and what a difference in terms of space. Not so much in terms of food, service. Really not really impressed, not any more than Economy, but to have the extra space for a mere 200 euros each way is a very nice option.
Thanks for the trip report and welcome back.


User currently offlinelychemsa From United States of America, joined Oct 2009, 1278 posts, RR: 3
Reply 6, posted (2 years 6 months 4 weeks 5 hours ago) and read 21405 times:

I wish US airlines would serve meals like TK in Y. It will never happen.

Great report. I thought TK had 34" legroom in Y.


User currently offlineokapi From France, joined Jun 2006, 222 posts, RR: 0
Reply 7, posted (2 years 6 months 3 weeks 6 days 19 hours ago) and read 20527 times:

Great report. TK is defintely top notch and Istanbul is one of my favourite city in the world. IST airport though needs a serious upgrade to follow the growth of its main airline. But food-wise, TK never fails to delight.
Thanks for sharing!


User currently offlineTK787 From United States of America, joined Jan 2006, 4478 posts, RR: 12
Reply 8, posted (2 years 6 months 3 weeks 6 days 19 hours ago) and read 20526 times:

Oh, I forgot about the boarding at JFK.
I was really upset. Not a single announcement who should be boarding first, not even for Business Class or elite members. All of a sudden people decided it was time and boarded the plane like cows. When I asked TK ground crew what was going on, if there was a problem with their PA system, she just said "Nothing wrong" calmly.
In my 30 years of flying I have never seen a plane being boarded without any announcement, zone system, rows, ....It was absurd.

This is totally in line with pax getting up right after touch down at Turkish domestic flights, from my experiences last month. I had two roundtrips from Istanbul to Urfa and all 4 flights this was the norm;
-Plane lands and immediately 50% of the pax stand up, get their bags from the overhead compartments and form a line at the front of the plane and would not let any pax sitting at the front of the plane into the aisles until the end of the disembarkation process.
-When the FA's say "please do not stand up, stayed buckled up, do not open overhead compartments during final taxi" I heard one guy laugh and say, "I have done all 3 of them, what are you going to do?"
-As we all know, most parts of the world it is considered polite, or just the norm to let the people front of the plane leave the plane first. In parts of Turkey getting up and rushing to the front and not letting anyone go in front of you is the norm.
I came to the conclusion that this is not considered impolite or rude, since no one seemed to be bothered by it. It is just the Turkish norm. Couple of times I was at row 5C and stood up when the plane came to a complete stop and waited for someone to let me in to the aisle. I am not kidding, both times I had to wait till the last person to go through, no one said "Please.... go ahead in front of me". Probably they were puzzled why I wasn't pushing my way in front of them, especially the pax sitting next to me at 5A, B.


User currently offlinephotoshooter From Belgium, joined Feb 2010, 456 posts, RR: 20
Reply 9, posted (2 years 6 months 3 weeks 6 days 18 hours ago) and read 20394 times:
AIRLINERS.NET CREW
HEAD SUPPORT

Hey

a very nice trip report you've got there! the TK 77W looks nice inside, the TK 738 is disappointing me a bit with the blue seats. The food looks nice as well.

Quoting thereandback (Thread starter):
LH to FRA there was another LH A333 down the terminal heading to MUC or DUS I'm not quite sure which it was.

Must be from MUC because the LH flight from DUS doesn't land at JFK but at EWR and it's mostly an A343.

Great trip report and keep them coming!

Niek   



'A lie gets halfway around the world before the truth has a chance to get its pants on.' - Winston Churchill
User currently offline767747 From United States of America, joined Jan 2005, 1966 posts, RR: 24
Reply 10, posted (2 years 6 months 3 weeks 6 days 15 hours ago) and read 20098 times:
Support Airliners.net - become a First Class Member!

Great report on TK!

Quoting thereandback (Thread starter):
I hate the process of having to take off your shoes in the US. I don't want to think about how often they clean the floors. It would be nice if they would provide some sort of disposable foot coverings if they insist we take off our shoes.

I totally agree with you - It makes me cringe every time I see people traveling in flip-flops or sandals and when they take their shoes off and walk barefoot along the dirty floor.

TK's Economy Class looks amazing, and beyond any others when it comes to the meal service and quality of food served. I'd love to fly with them!

Best,

Matthew


User currently offlineabrelosojos From Venezuela, joined May 2005, 5130 posts, RR: 55
Reply 11, posted (2 years 6 months 3 weeks 6 days 9 hours ago) and read 19485 times:

Quoting thereandback (Thread starter):
Booking: TK's website looks nice but I experienced a lot of trouble with my credit card trying to book an e-ticket. I called their call center and they were helpful the first time, extremely rude the second time, and polite the third. When I call any sort of customer service center people are consistently polite. I wrote a complaint to TK a month before my flight and still haven't heard back. They accused me of lying about the site not working and representative raised his voice which in my opinion is extremely out of line. An airline that is trying to expand across the world needs to make it much easier to book with foreign credit cards or if there is an issue they should waive the fee for booking over the phone. This put a bad taste in my mouth prior to the flight and I hoped the in flight experience would make up for it.

= You would be surprised how many fast growing airlines are like this. This is more so on many airlines whose network has grown to include several countries where credit card fraud is commonplace. As soon as you include destinations such as Mogadishu, Kinshasa, Lagos, etc., there is an enhanced look at your credit card. It is extremely frustrating as one would think these mechanisms are placed in today's globalized e-commerce world. Personally, I have found that non US credit cards work best for these things. Best case for me has been Emirates and Air Asia where I am never able to successfully use an American card, but have no problems using a Spanish or Venezuelan card.

Quoting thereandback (Thread starter):
The wifi was turned on while we were on the ground but we couldn't log in until after take off. After take off it worked wonderfully and was free of charge too. The wifi was probably the coolest thing I've ever experienced on a transatlantic flight.

= Wow. Free Wifi for such a long flight! This is really impressive and my big hats off to Turkish. Interestingly, I have flown them on 10 legs this year (all intercontinental), and have never had Wifi  .

Quoting thereandback (Thread starter):
The chicken was cooked perfectly and the cheesecake was good too. I was really impressed by DO&CO it's hard to make meals taste good in the air and they not only make the meals taste good but it tastes so fresh and offers non turkish passengers a taste of Turkish cuisine before they arrive.

= Wow. Wow. I can't believe that is meal service in Y-class. Lufthansa, are you listening? My meals ex-CCS on J are worse than this ... by a distance.

Quoting thereandback (Thread starter):
The security checks for Israel and USA bound flights at IST are a pain but they people who did the questioning were nice. The same could not be said about TK's check in staff who checked me in without a word and when I asked if we were done all she did was a swiping motion with her hand to let me know she wanted me to move on... Europe's best airline? Really? Some TK employees definitely make the company deserve that title and then others just do not seem to give a crap about their job or having good customer service skills during a time when people all around the world should be lucky to even have a job.

= This is interesting because I have usually had very good interactions with TK agents -- but not so much with the outsourced Havas ground handlers who are incompetent and not empowered.

And, I H A T E those security checks for the U.S. flights - they go completely overboard the moment you show them any passport outside the U.S. They are probably one of the worst in the world -- along with Doha and Paris.

Quoting thereandback (Thread starter):
Amenity Kit + Menu cards distributed shortly after take off.

= Seriously? That is an Y class amenity kit?! Lufthansa and Swiss gives you far less in Business. What was on the front cover of the box?

Quoting TK787 (Reply 8):
-As we all know, most parts of the world it is considered polite, or just the norm to let the people front of the plane leave the plane first. In parts of Turkey getting up and rushing to the front and not letting anyone go in front of you is the norm.

= Sadly, this is true in many parts of the world. Just returned from Greece, and found the habit to be super annoying.

Awesome report. TK is still one of my favorite airlines - thanks again for allowing us to be taken on your flight.

Saludos,
A.



Live, and let live.
User currently offlinesocaldl From United States of America, joined Jun 2009, 47 posts, RR: 0
Reply 12, posted (2 years 6 months 3 weeks 6 days 8 hours ago) and read 19438 times:

Great report! It definitely looks like TK is doing something right.

User currently offlinethereandback From Turkey, joined Aug 2005, 699 posts, RR: 4
Reply 13, posted (2 years 6 months 3 weeks 5 days 10 hours ago) and read 18485 times:

Quoting abrelosojos (Reply 11):
What was on the front cover of the box?

A route map of the TK network made in the style of the Piri Reis map that says Keep discovering with Turkish Airlines and a brief history of Piri Reis and the first ottoman map to include the new world.

Quoting abrelosojos (Reply 11):
I have flown them on 10 legs this year (all intercontinental), and have never had Wifi
Quoting 767747 (Reply 10):
I totally agree with you - It makes me cringe every time I see people traveling in flip-flops or sandals and when they take their shoes off and walk barefoot along the dirty floor.

That's weird. After take off they announced that the 77W was wifi enabled and said we could log in via our laptops and phones free of charge. You can also see a WiFi symbol in the cabin picture I posted on the bulkhead.

Quoting lychemsa (Reply 6):

I wish US airlines would serve meals like TK in Y. It will never happen.

Even if they did I'm sure the wouldn't taste as good. It's sad that in the US quality keeps going down and pretty much everywhere else service levels are improving. I know the cost structure in the US is quite difference but a little something would be nice if they're going to charge bag fees and everything in addition to the ticket price. FYI I think we paid the equivalent of $90 USD for the SAW - BJV - IST leg of the trip.


User currently offlinenethkt From Thailand, joined Apr 2001, 1093 posts, RR: 3
Reply 14, posted (2 years 6 months 3 weeks 4 days 23 hours ago) and read 17980 times:

What a lovely TK trans-atlantic flights report.
I was looking for this trip report from a long as I'm planning BKK-IST-JFK in Nov. Though I flew few TK business class flights, I wonder how JFK-IST is like.

It's even better when you flew both 777-300ER and A330-300, so you can compare, however, my preference would go on the 777-300ER due to its high ceiling and spacious tube feeling, I am always on the aisle so it make no difference for 2-4-2 or 3-3-3 layout.

I'm totally agree with your verdict. TK has nothing stand-out in term of service, there maybe one extra food portion on tray but choice and combination won't always matched out.
Also their customer service doesn't grow as fast as their hard products. They also have bad reputation in BKK due some incidents with famous people 3-4 years back.

Airlines can grow so fast and large with newer aircraft in fleet, IFEs and more destinations.
But the principles are always back to in-flight service and customer relations.

You can always start with a bang showing what you've got to as hard products, but if the interaction from crew and on-groud service isn't efficient, then impression was not made.

You always have to back up with what people will talk about.

Many thanks for the report.
Cheers!!



Let's just blame it on yields.
User currently offlinestipica From Croatia, joined Feb 2011, 427 posts, RR: 8
Reply 15, posted (2 years 6 months 2 weeks 6 days 13 hours ago) and read 16526 times:

Hi thereandback ! .... funy ....hiihihihih
this is a very pleasant report and complete with all aspects of travel... a long time I did not noticed the report about TK and therefore I am delighted to have you back among the writers ... thanks for that ... do you know how difficult it is to watch these images and be on the diet ... ah do&co heheheh stipica  



Open your eyes and think
User currently offlineflightsimboy From Canada, joined Sep 2005, 1344 posts, RR: 5
Reply 16, posted (2 years 6 months 2 weeks 6 days 8 hours ago) and read 16237 times:
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Excellent report. Just curious, do you swtich off your camera for the actual take off and landing. No shots of these, but plenty once in the air or on the ground.   Would have been nice to see some JFK and IST take off and landing shots.

The catering on TK is just awesome. I don't know how it tastes but presentation wise it looks like Business Class on other carriers. None of those annoying foil tray main meals, which makes the meal you receive so tacky, LH, EY. I think Thai serves you food the same way Turkish does.

I think I wouldn't hesitate to book a flight with TK in the future. With them going 4X daily from Oct, the choices will be much better.

Quoting thereandback (Thread starter):
TK flight 4 festivities, meanwhile in IST there was no special treatment for our flight even though it was also the inagural of the first 3rd daily flight to New York.

Very surprising that it was so low key out of IST. I guess it was an extra daily flight and not an actual destination inaugural.


User currently offlinethereandback From Turkey, joined Aug 2005, 699 posts, RR: 4
Reply 17, posted (2 years 6 months 2 weeks 6 days 7 hours ago) and read 16190 times:

Quoting flightsimboy (Reply 16):
I don't know how it tastes but presentation wise it looks like Business Class on other carriers.

All of the meals tasted great. The domestic snack boxes were all fresh and were well made. The international meals tasted home cooked and were full of flavor and fresh ingredients. The hot meals come with foil over them and everything else has a plastic cap with the TK logo embossed into it. I removed all of the covers before photographing the meal unlike some people who have posted trip reports with a before and after.

I never got a shot of the menu for TK3 so I took one just now so you can see the meal options like I posted for TK 2.

http://farm8.staticflickr.com/7095/7170410851_ac8fa00a14_c.jpg

And since abrelosojos asked here's the exterior of the amenity kit:

http://farm8.staticflickr.com/7215/7170411201_b9e4fa041f_c.jpg

Quoting flightsimboy (Reply 16):
Just curious, do you swtich off your camera for the actual take off and landing.

On TK 2 I only found the camera setting as we started our initial descent. On TK 3 I had the camera on for take off and landing but since I was using my cellphone for taking pictures I had it switched off during take off and landings.


User currently offlineflightsimboy From Canada, joined Sep 2005, 1344 posts, RR: 5
Reply 18, posted (2 years 6 months 2 weeks 6 days 7 hours ago) and read 16171 times:
Support Airliners.net - become a First Class Member!

Thanks for the pics thereandback...Lovely meu card and awesome amenity kit, that box can be quite the conversation piece lol. All I can say is with TK's affordable fares, and the great service, they are an airline to clearly keep an eye out for. Already they seem to be doing fantastic on the YYZ-IST-YYZ routes, just from what I have read on here. Middle Eastern carriers beware  

Just curious can TK miles and smiles be transferred to AC's Aeroplan?


User currently offlineadamspotter From Netherlands, joined Feb 2011, 1177 posts, RR: 12
Reply 19, posted (2 years 6 months 2 weeks 5 days 14 hours ago) and read 15764 times:
Support Airliners.net - become a First Class Member!

Hi there,
Nice report! Turkish Airlines looks pretty good but as you said correctly they need to work on their english/customer service skills from what I see, thanks for sharing!

Quoting thereandback (Thread starter):
The wifi was probably the coolest thing I've ever experienced on a transatlantic flight.

wow, free WIFI for the whole flight, didn't know TK had that!

Quoting thereandback (Thread starter):
The cabin crew managed to put a water bottle in the seat pocket in front of me while I was sleeping

That's a nice touch

cheers,
Brendan // adamspotter


User currently offlineRussianGirl From Russia, joined Jan 2011, 107 posts, RR: 2
Reply 20, posted (2 years 6 months 2 weeks 4 days 15 hours ago) and read 15513 times:

Hi thereandback!
Gread report with nice pics. Service on TK looks good

Quoting thereandback (Thread starter):
It would be nice if they would provide some sort of disposable foot coverings if they insist we take off our shoes.

 Wow! Wow I never thought that such situation could be! Especially at JFK...

Vsego horoshego,
Anastasia


User currently offlineTK787 From United States of America, joined Jan 2006, 4478 posts, RR: 12
Reply 21, posted (2 years 6 months 2 weeks 4 days 14 hours ago) and read 15423 times:

Quoting flightsimboy (Reply 16):
With them going 4X daily from Oct,

4 x Daily JFK-IST? Where did you get that info? I thought it is going back to 2 x daily for TK come winter. Not sure if DL or UA will keep it daily in the winter either.
Maybe you meant to say 4 x weekly YYZ-IST, which is actually going 5 x weekly soon.
I am confused.

Quoting adamspotter (Reply 19):
wow, free WIFI for the whole flight, didn't know TK had that!

All 12 77Ws and 10 333s will have it soon. Not sure if it will stay free, but really cool to be online during the whole flight and be able to keep phones charged through USB ports. Not to mention the added bonus of few channels of liveTV, even over the Atlantic.


User currently offlineglobalflyer From United States of America, joined Dec 2005, 953 posts, RR: 3
Reply 22, posted (2 years 6 months 2 weeks 4 days 12 hours ago) and read 15351 times:

Really nice report. TK seems to continue to be a great airline and one that I really want to sample!


Landing on every Continent almost on an annual basis!
User currently offlineflightsimboy From Canada, joined Sep 2005, 1344 posts, RR: 5
Reply 23, posted (2 years 6 months 2 weeks 4 days 11 hours ago) and read 15315 times:
Support Airliners.net - become a First Class Member!

Quoting TK787 (Reply 21):
Maybe you meant to say 4 x weekly YYZ-IST, which is actually going 5 x weekly soon.
I am confused.

Sorry I was too excited with this report    Yes I actually meant what you have said above    . Though seeing TK come in 4 times a day would be great lol


User currently offlinedc9northwest From Switzerland, joined Feb 2007, 2302 posts, RR: 7
Reply 24, posted (2 years 6 months 2 weeks 3 days 14 hours ago) and read 14968 times:

Quoting thereandback (Thread starter):
I hate the process of having to take off your shoes in the US. I don't want to think about how often they clean the floors. It would be nice if they would provide some sort of disposable foot coverings if they insist we take off our shoes.

Yes, it would, wouldn't it... I remember some airport, I think BCN, which doesn't require taking off shoes, but still provides disposable foot coverings... In fact, I think OTP does too, but I can't remember. Still doesn't require taking off any shoes.

Guess it's too big of a spending issue to offer something like that at JFK

Quoting thereandback (Thread starter):
They accused me of lying about the site not working and representative raised his voice which in my opinion is extremely out of line. An airline that is trying to expand across the world needs to make it much easier to book with foreign credit cards or if there is an issue they should waive the fee for booking over the phone. This put a bad taste in my mouth prior to the flight and I hoped the in flight experience would make up for it.

That's really bad service. I guess this was a US card, no? I face many more hassles when using a US card. Can't even do Verified by Visa on mine. Meanwhile my "2nd hand" Romanian card with MasterCard Secure Code works like a charm. People still ask me why I'm so negativistic about the States... Well, it's because I've had quite a few issues here.

TK meal presentation is great. Simply great. Beats any meal I've ever had on TATL in Y. Can't judge taste, of course, but looks top-notch. Good for them.

Shame about some of your human interaction with TK. I did hear ground services in IST can be hit or miss, and that phone experience can't've been good.

Anyway, good report, thanks very much for sharing your experiences! Actually, great report.


25 lukeyboy95 : Hello. It was an excellent and enjoyable report on a carrier I am very much attracted to in terms of service/ equipment and most importantly catering.
26 Post contains images OA260 : Hi nice report on TK. Always nice to see them . I have to say I have only every had great flights on TK and good crew. I understand the language barri
27 AF351 : Great Report, thereandback! On Air Canada's old A340's, they had 36" pitch in Economy. What a coincidence! Love that feature! All in all, an interesti
28 chopchop767 : Thanks for posting this amazing trip report. I've not yet flown on TK, but from everything I've seen here, I think I'll be very comfortable next week
29 MSS658 : Hi Thanks for showing us TK's newest product! I must say they do top the majority of the Eurocarriers. The warm colors and the great meals look really
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