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My Return Trip On Emirates A380 And B77W  
User currently offline9v-svc From Singapore, joined Oct 2001, 1797 posts, RR: 10
Posted (2 years 1 month 2 weeks 3 days 21 hours ago) and read 23391 times:

Return flight to Singapore is always a very difficult issue for me. Never like the feeling of flying home as my trips never seems to be enough for me! However, I needed to save up more money for my next trip, and this probably make it easier for me to leave.

Selecting my seats







For my trip, I chose the afternoon flight, 1415 departure from LHR as I would be able to get home on Friday afternoon in Singapore. This would meant a day and a half of rest before starting work! Yes, I do work on Sundays too.


Anyway, on that day itself. I woke up at 9 am. I had some breakfast and did some last minute walking before making my way to London Heathrow airport. My sister and her husband had work that morning, so I said my 'goodbyes' to them the night before. I had a 15 minute 'exercise' to the Tube station, Tower Hill and took the train to Baron's Court and changed to another train to the airport.



Once I reached there, I went to check-in at terminal 3. Unfortuntately, I had to put up with a rude Emirates staff at the counter. Her aggressiveness and insolent tone angered me and I had to keep myself in check to prevent myself from blowing my top. That was how bad the situation was. She was basically treating me like a 3rd grade student, raising her voice at me for doing something wrong for this case carrying 2 handcarry items instead of the 1. Later on, on that flight, the in-flight crew didn't even care about it, so what's the big deal about it? She kicked a big fuss about it and even told me to 'dump' my laptop into my luggage. I stood firmly and fortunately she gave in. What angered me was not because of the policy, I am fine with that but her attitude which made a bad start for me. Was it going to get worse from that point onwards? Read on to find out!













Leg 1

My ride














Boarding gate





I had about an hour and a half before boarding. I walked around and spent my last 3 pounds (in coins) on a sandwich at EAT. The A380s normally parked at Gate 5-8 at Terminal 3,so I made my way there. I saw the EK tail from a distance and I knew that was my aircraft, A6-EDR. Apparently the aircraft arrived late and we only pushed back about 25 minutes after schedule departure time, that's not too bad.

Looking at my fellow passengers, there seemed to have a large group of tourists from Japan, probably changing flights like me at Dubai, heading home. I suppose the tickets are still cheaper than flying with the home carriers!

Anyway, boarding was fast and smooth. Once again it was done according to zones and I made my way down soon after my zone was announced. I was to be sitting with a Japanese couple, but one of them moved to a seat in front leaving the middle empty! Absolutely great!

Carrier: Emirates
Flight number: 002
Date: 7th June 2012
Routing: LHR-DXB
Seat number: 73K
Aircraft type: Airbus A380-800
Engine type: 4X GP7270 engines
My 5th ride on this aircraft type and the 2nd airline to have flown on.
1st time on A6-EDR
Line number: 83
Plane delivered: 25th November 2011
Configuration: F14C76Y427
Registration: A6-EDR
Flight duration: 6 hrs 5 mins
Schedule departure time: 1415
Actual departure time: 1500
Schedule arrival time: 01230
Actual arrival time: 1220
FL: 390
Load factor for Y class: 90%
Departure gate: 5
Arrival gate: 230
Departure runway: 09R
Arrival runway: 30L

'Welcome aboard' and 'a short apology for the delay' were announced, however no explanation of the delay was given. Not a big deal anyway, but the Captain mentioned that we would arrive there on time. Plane pushed back and we made our way to runway 09R for a quick departure. The weather was deteriorating, fortunately I was not caught in the rain while making my way to the airport.
















Airliners is the wings of my life.
12 replies: All unread, jump to last
 
User currently offline9v-svc From Singapore, joined Oct 2001, 1797 posts, RR: 10
Reply 1, posted (2 years 1 month 2 weeks 3 days 21 hours ago) and read 23360 times:





The aircraft lifted off effortlessly towards our assigned flight level 390. Rain water kept splashing at the window, but it was not bumpy at all. Once we gotten out of the clouds, we cruised smoothly towards our destination, Dubai. The flight was smooth most of the time with little bumps at the initial stages of the flight.









What's inside the seat pockets












Which did I choose?

The chicken! It tasted alright, certainly not the best. What I love about Emirates is that they really knows how to feed you. I think I took about 10 minutes to finish off the meal as I was feeling hungry at that point! The cold weather in London certainly made me hungry very quickly. What attracted me more in this meal is the blackberry cheesecake. I always have a thing or two for it, its quite tasty.





Tomato juice with tobasco sauce. (My favourite in-flight drink)


The Wifi on board

I didn't give much detai,s on my previous EK A380 flight, so this time I should post some screens on how this works.

Once the on-air connection is up, you can either use a wifi enabled tablet or cellphone to access to the internet. This of course is not free, pretty expensive if you ask me.
















The connection on board this aircraft was better than my previous. It didn't disconnect or slow down at any point, speed was fast just like using your wifi at home. If you are in need to use the internet access for work, this is no doubt very useful for you. I only wish that the airline would consider lowering the price of it. Maybe it might happen once more airlines introduce a similar system to Emirates.

Anyway, do take note that wifi on board the A380 applies on routes that are allowed to use this function. Don't beksurprised if the airline announced that the wifi would be deactivated while flying across certain locations.

Don't close the main page, as you can monitor how much MB you used so far throughout the flight. You have options to allow either the connection to continue after using up your selected plan or discontinue once you used up. I think this is a good option especially to those who are price conscious!

Overall, I feel this is a great offering from the airline and another way to making revenue. Well, its just the beginning of wifi in flight. There will certainly be more airlines offering wifi onli.e and of course Emirates will install them on the Boeing 777s and the newer aircraft in the near future. As for now, none of the Boeing 777-200LR and Boeing 777-300ERs has wifi installed.

Inflight service

The service on this flight impressed me. The crew were smiling throughout the flight and even went all the way just to make you feel comfortable! Crew were seen regularly walking around and serving drinks throughout the flight. One of them even offered me a nice chocolate and didn't forget my request to visit the cockpit after the flight! This may be small details, but its good service like this that will definitely make passengers want to fly with the airline again. This particular crew, Ingrid was very kind and professional as she had not only gotten me a cockpit visit, she showed me around the business and first class areas. Thumbs up to her and also to her fellow crews for not rejecting my presence when I was at the First and Business class cabins. This flight has to be the best among all! Even the friendly first officer took some free time and answered some of my technical questions. The flight and cabin crew all agreed one thing, they prefer working on the A380 than any other aircraft in the fleet, different from SQ's crews I feel.Anyway I didn't stay long after, didn't want to impose on the crews. A big thanks to everyone on board this flight!

Some window shots



























Reached Dubai!




A quick tour around the A380.(A big thank you to the crew on board EK002, A6-EDR 7th July flight)

















This time, didn't too many photos since I had taken a good number from my last A380 trip report on Emirates. Nevertheless, it was a great experience to be able to experience it myself this time round! I got to try on the first class seats one day, it feels absolutely comfortable. I think even on a 7 hr flight, its not enough to enjoy it throughly!

Conclusion

This excellent flight experience is certainly one of my best among all the flights taken so far. The A380 is an excellent aircraft for long haul routes, its an aircraft loved by many of us and no doubt this is one of the reasons why passengers choose on this flight and possibily the airline as well. Entertainment system which is an updated version over the Boeing 777s is the best among all the airlines. Its has everything that one needs to keep him or herself occupied for the duration of the flight. Is it worth spending just for the A380? My answer is yes!

My Rating


Service: 10/10
Punctuality: 9/10 (Despite being late, we managed to land slightly earlier.)
Inflight entertainment: 9/10
Seat comfort: 8/10
Condition of aircraft: 10/10
Meals including snack: 6/10
Wifi connection: 9/10

My rating: A


Transit in Dubai







A peak period for Emirates Airlines.





Free wifi

The connection of wifi is good only at certain spots of the terminal 3. This is something Dubai Airport should work on and that is to improve the connectivity of the wifi. Well, at least its free.


Leg 2

I still hoping that my aircraft would change back to Boeing 777-200LR as its a harder type to catch, but when I check-in the day before, it was comfirmed the Boeing 777-300ER, that's not too bad. Perhaps I could get on board one of the newer 77Ws!

Anyway, I went to the gate 214 at about 215am. There was a huge group of Singaporean students, I wondered where did they fly from. Anyway, boarding started on time and we boarded the aircraft about 30 minutes before departure. The amazing thing is even with this time frame, we departed late due to some late arrival of cargo.

Boarding gate





My ride










Carrier: Emirates
Flight number: 354
Date: 8th June 2012
Routing: DXB-SIN
Seat number: 18A
Aircraft type: Boeing 777-300ER
Engine type: 2X GE90-115B
My 9th ride on this aircraft type and the 6th airline to have flown on.
1st time on A6-EGD
Line number: 946
Plane delivered: 18th July 2011
Configuration: F8C42Y31
Registration: A6-EGD
Flight duration: 6 hrs 57 mins
Schedule departure time: 0325
Actual departure time: 0357
Schedule arrival time: 1425
Actual arrival time: 1505
FL: 330
Load factor for Y class: 80%
Departure gate: 214
Arrival gate: C23
Departure runway: 30R
Arrival runway: 20R

On this flight, I was lucky once again to have the middle seat empty, more legroom space for my aisle seat companion and myself. I decided to choose 18A the front row as its quieter and probably able to catch some sleep as well. Anyway, pushed back was later than expected and we had a long taxi to runway 30R for departure. The weather was good and so is the take off! The take off on board the GE powered 777 always never fail to impress me.







Good place to rest your head.   I thought it was a windowless seat, thanks goodness!





One more thing I must add! When I boarded this particular flight, I was actually greeted by my surname and a nice welcome back on board from this beautiful crew. Its just amazing really!





Cabin photos of EK's 77W











The cabin ambience is the same as EK's A380, on,y thing is the latter's cabin is wider and more spacious, cabin noise is also quieter.

Take off in Dubai and landing in Singapore





















Runway 20R was used.







Once again, Emirates has brought me safely. It was a sad moment when the aircraft touched down, but one thing for sure, manykmore exciting flights for me in the near future!

Inflight meal

Forgot to take the photo of the menu, but here are the choices.

For Savoury Snack, there was no choice.

It was Cajun chicken consist of wholemeal panini bread roll filled with Cajun flavoured Chicke and creamy egg mayonnaise, lemon streusel muffin and a cup of Apple Juice for myself.



The sandwich tasted nice even through it was a bit hard and cold for my liking. I would give this 6/10 for my rating.


For my breakfast, I had 2 choices:

Creamy mushroom omelette with a veal sausage,sauteed ddfresh spinach tossed in a bechamel sauce and golden potato slices

OR

Vegetable fried rice
stir-fried with vegetables and eggs, served with marinated spicy chicken.

Both meals served with croissant that comes with butter and preserve.

I chose Apple juice as my beverage.

As for the meal, there was only 1 choice for me and that is the omelette.



Didn't find it nice to be honest, but I gobbled it up as I was amazingly hungry at that point! I would give it a rating of 5/10.

In-flight service

Crews were professional and smiles on their faces, but not as warmth as my previous flight. This time round, I didn't ask for a cockpit visit as I was feeling very tired at this point. However, I enjoyed the flight thoroughly.

Difference between the PTV system of the B777 and A380





About the IFE system, both Panasonic systems are of the same size with resistive touchscreen. Only difference is the software, the updated version is a lot more user-friendly.

Emirates have plans to upgrade the PTV Systems to the ones A380 is using.

GP7200 vs RR Trent 900 engines

My vote goes to GP7200, its quieter, more powerful engine and better reliability than its rivals.


Conclusion

This flight may not be as glamoro5s as the previous but it still held the standard that leading airlines should maintain. The crews on Emirates in all my 4 flights had shown their competence and willingness to go out all the way to help the passenger at least in my eyes. Will I fly with Emirates again? Definitely, yes! I would also recommend this airline to anyone who is thinking of giving them a try. Personally for me, 2 flights of 7 hrs each is right for me. Being too long in an aircraft especially in tight legroom space may not be ideal at least to me.

My rating


Service: 8/10
Punctuality: 6/10 (Despite being late, we managed to land slightly earlier.)
Inflight entertainment: 8/10
Seat comfort: 7/10
Condition of aircraft: 10/10
Meals including snack: 6/10

Overall rating: B

Positive and negatives of my Emirates flight experience
%pA
Positives

- Excellent in-flight service and products
- Good legroom space on all aircraft
- Excellent in-flight entertainment system especially the updated version of ICE.
- Excellent network
- Competitive airfares
- Good frequent flyer program
- Well informed of any delays or aircraft equipment changes.
- Different varieties of in-flight meal
- User-friendly website

Negatives

-Uncomfortab,e 3-4-3 seating configuration on Y class, applies to only Boeing 777
-Not many airline partners
-Current Terminal 3 airport is too crowded. (Transit)



Thank you very much for reading my trip reports. I hope you enjoy them as much as I do.

Do check out my older trip reports @

www.charlesryan77w.blogspot.com

One more trip report to go: Finnair (LHR-HEL-LHR)

Best Regards
Charles Ryan Teo



Airliners is the wings of my life.
User currently offlineplanejamie From United Kingdom, joined Sep 2011, 576 posts, RR: 0
Reply 2, posted (2 years 1 month 2 weeks 3 days 16 hours ago) and read 22125 times:

Interesting report on EK there, whilst I agree with you on many points I still vow never to fly them again based on the awful cramped seat I had on the 777 between RUH and DXB, the poor quality of food (nothing wrong with the quantity) and the outdated Business class products. It seems everything except the A380s are just cattle carriers and I have a massive issue with their ethics and the ways they treat their staff behind the scenes at DXB. However, I've voiced my opinion on EK many many times on these forums  

User currently offlineThe777Man From United States of America, joined Jul 1999, 6500 posts, RR: 55
Reply 3, posted (2 years 1 month 2 weeks 3 days 15 hours ago) and read 21913 times:

Hi Charles !

Thanks for another report and nice to see that EK is okay.

I'm not really a big fan of EK's staff but it seems the F/As or least one of them really went out of her way to make sure you had a good flight. Breakfast options on the return doesn't sound very good at all.

Nice to see that you flew on of their newer 77Ws on the return. Nice with WiFi on the 380 as well.

Looking forward to your next report!

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlineCambridgeFlyer1 From UK - England, joined Jun 2012, 40 posts, RR: 0
Reply 4, posted (2 years 1 month 2 weeks 3 days 14 hours ago) and read 21821 times:

Nicely done as usual, you know I am a huge fan of your reports. Can't wait to try EK out my self next month. Especially nice to see all the pictures of the a380.

Keep up the great reports!  


User currently offline9V-SVC From Singapore, joined Oct 2001, 1797 posts, RR: 10
Reply 5, posted (2 years 1 month 2 weeks 3 days 14 hours ago) and read 21562 times:

Strange that some errors appeared while copying and paste this trip report from my blog. Hope you guys don't mind!

Quoting planejamie (Reply 2):
I have a massive issue with their ethics and the ways they treat their staff behind the scenes at DXB

That bad? I guess with such an airline, there is always good and bad days, probably you encountered the wrong side of the airline. However, I heard similar reports of this airline from others as well.

Quoting planejamie (Reply 2):
awful cramped seat I had on the 777 between RUH and DXB

Wait till you try KLM's 77W. Its the worst of all the 3-4-3 configured 777s! Fortunately I had to endure only 2 hrs of flying.

Quoting The777Man (Reply 3):
I'm not really a big fan of EK's staff

Really? How was your experience with EK back then? I met a couple of bad ones on my 77L (EK355 SIN-DXB flight), fortunately for me its just those 2.

Quoting The777Man (Reply 3):
you flew on of their newer 77Ws on the return

If I were to fly a day later, I would have gotten a new 77W, A6-EGN! Despite the 3-4-3 configuration, flying EK's 777 is enjoyable.  
Quoting CambridgeFlyer1 (Reply 4):
Can't wait to try EK out my self next month.

Thanks buddy! Welcome to Airliners.net.   Do share your experience with us too.  


Best Regards
Charles



Airliners is the wings of my life.
User currently offlinePacifique75 From Portugal, joined Oct 2006, 147 posts, RR: 0
Reply 6, posted (2 years 1 month 2 weeks 3 days 2 hours ago) and read 20335 times:

Thanks for this interesting TR, Charles! I flew 6 sectors with EK and thought they were very good, I was really impressed...
As most people always compare them to Qatar and Etihad (I havent flown EY yet), I found both crew and catering better on Emirates!


User currently offline9V-SVC From Singapore, joined Oct 2001, 1797 posts, RR: 10
Reply 7, posted (2 years 1 month 2 weeks 2 days 21 hours ago) and read 19760 times:

Quoting Pacifique75 (Reply 6):
As most people always compare them to Qatar and Etihad (I havent flown EY yet), I found both crew and catering better on Emirates!

I have tried on both QR and EY. Comparing the airlines so far, my experience with EK is better than both QR and EY. QR, I flew only on the C class but the service was disappointing. I think this also depends on your luck.


Cheers
Charles



Airliners is the wings of my life.
User currently offlinePelle From Denmark, joined Apr 2012, 61 posts, RR: 0
Reply 8, posted (2 years 1 month 2 weeks 2 days 20 hours ago) and read 19579 times:

Which app is running in the screenshot from your iPhone during the A380 flight?


Upcoming flights: BLL-FRA-ATH, BLL-IST-SIN,
User currently offline9V-SVC From Singapore, joined Oct 2001, 1797 posts, RR: 10
Reply 9, posted (2 years 1 month 2 weeks 2 days 20 hours ago) and read 19522 times:

Quoting Pelle (Reply 8):
Which app is running in the screenshot from your iPhone during the A380 flight?

The safari webpage itself. Once you connect to the 'Onair' wifi connection, you go to your safari and the homepage will appear.

Cheers
Charles



Airliners is the wings of my life.
User currently offlinePelle From Denmark, joined Apr 2012, 61 posts, RR: 0
Reply 10, posted (2 years 1 month 2 weeks 2 days 20 hours ago) and read 19478 times:

Quoting 9V-SVC (Reply 9):

The map-app?



Upcoming flights: BLL-FRA-ATH, BLL-IST-SIN,
User currently offlineHELyes From Finland, joined Oct 2010, 893 posts, RR: 1
Reply 11, posted (2 years 1 month 1 week 6 days 7 hours ago) and read 17988 times:

Thanks for the TR!

EK 380 is still on my to-do list, curious how the product is comparing to SQ 380 which I like a lot. Which one do you prefer? EK's IFE sure is great and really want to try the wifi...

The meals looked ok to me though perhaps smaller portions what I got a couple years back.


User currently offline9V-SVC From Singapore, joined Oct 2001, 1797 posts, RR: 10
Reply 12, posted (2 years 1 month 1 week 5 days 18 hours ago) and read 17205 times:

Quoting HELyes (Reply 11):
curious how the product is comparing to SQ 380 which I like a lot. Which one do you prefer? EK's IFE sure is great and really want to try the wifi...

EK vs SQ (A380 in-flight experience)

Seats comfort = EK
Ambience= EK
Seat pitch = Same
Meals = SQ
Service = EK
IFE = EK (Hands down)
SQ has Y class on the upper deck only on (SKA-SKK)
EK has Y class on the entire lower deck, choose the front rows (my recommendation).

My vote goes to EK.  

Cheers
Charles



Airliners is the wings of my life.
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