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SN502: JFK-BRU In C (10JUN2012)  
User currently offlinebralo20 From Belgium, joined May 2008, 628 posts, RR: 0
Posted (2 years 6 months 2 weeks 6 days 1 hour ago) and read 13746 times:

Flightreport 10JUN2012 Brussels Airlines SN502 JFK-BRU

Departure: JFK
Arrival: BRU
Flightnumber: SN502
Plane: Airbus A330-300, OO-SFM
Seat: 5A, business
STD: 17h15
ATD: 18h08
Runway: 22R?
Loadfactor: C: 100%, Y: 100 % (290 on board, incl. regular crew & deadheading crew (2 extra))
Cruise altitude: 38100 feet

1) Check-in

Personnel of Swissport USA handled checkin in terminal 1, lane H. They adequately checked us in and provided me with an upgrade to business class*. Our bags were labeled and our boardingpasses were issued. The staff of Swissport USA is quite friendly and responded quickly to all my questions.

2) Embarking, take-off, IFE, service

The embarking of the flight went smooth even though the flight seems to be completely full. Business class passengers can board at their convenience. A friendly staff of Brussels Airlines did welcome me with a big smile at the door of the plane and guides me towards my seat. When you enter the plane it’s like you enter a factory new plane, everything is just brand-new. If one wouldn’t know he or she would think that this plane was actually delivered last week instead of 19 years ago when it was one of the first A330’s which rolled out of the factory. Brussels Airlines and Lufthansa Technics in Malta did an astonishing job by refurbishing these planes, it allowes Brussels Airlines to compete on this very competitive route across the Atlantic ocean. Actually, Brussels Airlines does offer the best product ex-BRU towards the USA (and ex-JFK to BRU). The seats, even in economy, are top of the line and are very comfortable. But that’s not all what Brussels Airlines makes the best, the best of the whole experience wetter it is in economy or in business class, is the staff. Brussels Airlines’ staff is among the best in the world and a passenger on board of a (longhaul) Brussels Airlines flight will notice it right away. This is just top service, nothing less, nothing more! Airlines can learn from Brussels Airlines. As a guest of them I felt like I was a king.

About an hour after departure the crew started with the dinner service which had following options in business class:

Starters

- Marinated shrimp over fennel salad
- Herbed sliced beef served on a bed of roast pumpkin

Main

- Beef porcini stew offered with onion mash potatoes and caramelized julienne vegetables
- Seared Arctic char accompanied by lemon butter sauce, re bliss potatoes and baby turnip
- Vegetable cannelloni in basil Alfredo sauce

Cheese

- Camembert, Gruyère and Cranberry Wensleydale


Dessert

- Lemon Cheese cake
- Coffee or tea

Fresh fruit is available at any time

Breakfast

A light breakfast will be served before landing at Brussels

- Croissants, a selection of warm bread rolls, a fresh fruit salad and yoghurt, accompanied by coffee, tea or fresh orange juice.

Wines

Champagne: Laurant-Perrier Brut

Special Selection: De Kluizen, Cuvée 2009/2010 (white, Belgium)
Seasonal choice: Stassen Premium Belgian Pear Cider (Belgium)

White:

- Les Vieux Murs, Loron et Fils 2009, Pouilly-Fuissé (French)
- Clay Station Viognier 2011 (USA)

Red:

- Chateau Rochemorin, Pessac-Léognan (France)
- Tenuta Frescobaldi di Castiglioni 2008 (Toscane, Italy)

Alcohol:

- Glenlivet 12yo Single Malt
- Johnnie Walker Black Label 12yo (blend)
- Four Roses Bourbon
- Smirnoff Vodka
- Campari
- Bacardi, white rum
- Gordon’s Dry Gin
- Martini Rosso
- Baileys Irish Cream
- Martell VSOP Medaillon Cognac
- Croft Port 10yo
- Mandarin Napoleon
- Cointreau
- Calvados Pear Brandy

Monthly cocktail (Caipi One):

“Tropical Mix”

Every month Brussels Airlines offers you a special cocktail from Caipi One. The fresh ingredients such as limes, strawberries and passion-fruit are grown on Brazilian Caipi One fruit fiels. As soon as the fruit is ready to be picked it is processed instantly to prepare you the finest cocktail.

Belgian Beers:

- Jupiler
- Leffe

Non Alcoholic Beverages:

- Orange, Apple, Tomato, Cranberry Juice
- Mineral Water
- Sparklin water
- Sprite
- Coca-Cola
- Coca-Cola Light
- Schweppes Tonic

Hot Beverages:

- Coffee / Deca
- Assorted teas
- Hot Chocolate


I chose the herbed sliced beef and it was presented with a delicious fresh salad. The beef itself was tender and tasted very good. Together with the starter a warm bread roll was presented. Like previous flight this all was presented by the crew with a big smile.

For the main course I chose for the Seared Arctic char accompanied by lemon butter sauce, red bliss potatoes and baby turnip. I always have a bit of luck with fish and this time wasn’t different. The fish tasted absolutely delicious, it was as they had catched it a couple of hours before the flight. The size of the portion was decent and the potatoes were seasoned right.

After the main course a cheese platter was offered and this had some Camembert, Gruyere and some Cranberry cheese together with some nuts and some nicely fresh grapes, a warm bread roll was also offered. I asked for the port with the cheese and it tasted good with it, Brussels Airlines definitely made a good choice.

A small lemon cheesecake was being offered as a dessert with some coffee. Needless to say but also this cheesecake was prime quality. It was amongst the best I’ve eaten during the past couple of days.

After the dinnerservice the crew commenced with the sale of duty free items, I bought a replica of the A330-300 to put on my desk, for only 15 EUR It’s a bargain.

Even thought the plane is completely full (actually the flight is overbooked with every single seat taken and 2 additional dead-heading SN crews flying on crewseats), it’s remarkable that the service on board of the plane remains very consistent and the crew is even willing to make some time to have a talk about their experience with the NY flights. According to the crew the flights ex-JFK are consistently full while the flights out of BRU are rather low on loads (110 to 120 pax on average but the last days this seems to be increasing to approximately 220 on board). Fortunately for Brussels Airlines nearly all of them are paying customers with few upgrades or non-revs on board.

Now, let’s talk about the seats for a minute.

The seats are like previous stated brand new and are similar in business class to these to be found in Swiss International Airlines fleet. The seats feature a 15” big touchscreen with about 40 movies, 32 TV series, dozens of music channels and games, enough to keep everyone, from small to big, from young to old, busy during the flight. The system works quite well though sometimes there seems to be a small delay. Nothing to serious and certainly nothing to worry about, probably some minor glitches that can be fixed in the future. The system works very smooth and is a big step up from the past and it’s even one of the best systems available today since it doesn’t need a big IFE box under the seats which also saves some precious weight on the plane. The content is locally stored on flash memory and is frequently updated with recent content. The system features also a nice flight tracker which gives information about the heading, the speed, the altitude, the wind, it even gives a virtual view around the plane.

Let’s be honest, the best seats in business class are the single seats, you’ll have the same seat as the rest but you’ll have 2 tables beside you where you can put your stuff on. The minor disadvantage is the fact that you aren’t directly besides the window (in the case of a windowseat and only when you like to take picture like I do) but on a night flight there’s nothing to see outside so there’s no reason to wine about this. Now, while typing this report I’ve been sitting for several hours into this new seat and I can be honest, they are quite good. As a big wide and tall guy I’m quite comfortable in my seat. I’m more then happy to spend 8 or plus hours into these seats, no doubt about it. The only issue I personally have with the seats is the fact that your legs will be in a sort of a cocoon when the seat is transformed to a bed. Like said, being a tall wide guy it’s not always easy. Being tall means unfortunately that I wear shoes size 51 (US 17 I think?) and my feet just don’t fit into the cocoon. But no worries, it’s not Brussels Airlines fault that I live on big foot (like we say ). And even I can find a more then confortable spot in the seat. I asked a few people their opinion and all say the same thing: the new seats are awesome and one of the best offerings on the transatlantic route.

I also want to discuss the staff a bit. Like written in my previous report I noticed that the crew on board went beyond the call of duty as I like to call it. From the moment you board to the moment you disembark the plane, you’ll notice that the crew is very very attentive and willing to do anything to let you, the guest, feel at home. Regular checks if something is needed, making time for some chitchat, helping you with issues (for example the seat to name something), and many many more… At all time the crew is ready to help, always with a big smile and this big smile is an honest one, not one they put up but a true honest smile. You’ll see that Brussels Airlines’ staff is very proud to work on this flight and for the airline. Also important to mention is the fact that the crew is perfect in the 3 languages spoken on board of the plane, it doesn’t matter if it’s English, Dutch or French, they’ll answer you in your own language. The crew deserves most of the credit of the lovely experiences I had on the flights. After the inauguration lays a week behind us it is nice to see that the crew is still going for the best service. I hope that Brussels Airlines brings over my congratulations to the entire crew, they really deserve it.

Now regarding the flight itself, for the most part is was uneventful until we where somewhere halfway across the Atlantic. A that point we hit some turbulence which wasn’t to pleasant but fortunately not to bad either (It felt like riding on the famous Flemish cobblestones).

To conclude this report I have to say that I can recommend Brussels Airlines for (long haul) travel in both economy and business class. The newly refurbished A330's are great to travel into (and that's me talking as a Boeing lover) with a top product in both classes. But the real charm is the staff on board of the planes, they are just top class who are as good and even better as the crews on board of the world top airlines. At these times I'm proud to be a Belgian, proud to have an airline that can make a difference in the always deteriorating quality of inflight service throughout airlines across the globe.

Minor remarks:

- AVOD IFE system can sometimes respond slow on the touchscreen input
- AVOD IFE: More recognizable music choices would be nice, to much rather unknown artists.
- As a "Belgian" airline some additional Belgian beers would be nice, certainly in business class, maybe add a premium beer?
- Amenity kit: A body lotion or something to moisturize the skin would be nice


Final Note:

To conclude I would like to recommend Brussel Airlines any time, any day for (long haul) travel to anyone who ask about it. Brussels Airlines had some ups and downs since their start after the bankruptcy of their predecessor Sabena but now they are (IMHO) on the right track. Their long haul product is top notch and can certainly compete with nearly every carrier across the globe. They'll still need to work on their short and mid haul product but at least their long haul product is what it needs to be. The lovely staff on board makes it even better and make you feel a guest rather then an ordinary client. I truly hope they can succeed on the JFK route and hope to see some expanison on TATL routes in the future.

* The commerical upgrade to business class was provided by Brussels Airlines in order to give me the chance to review their new business product. They noticed I've written a report about the new economy class and contacted me if I was interested in an upgrade. Originally I had booked the promo fare of 400 EUR which booked in the lowest economy class "K".


Some pictures:

Lufthansa business lounge in Terminal 1 at JFK:

http://farm8.staticflickr.com/7080/7364491774_7d09572688_c.jpg

Gate 10, terminal 1 (at least the logo's are correct, apparently some old Sabena logo's could been seen in the previous days):

http://farm8.staticflickr.com/7104/7364491718_d3d068ec0f_c.jpg

My seat: 5A

http://farm9.staticflickr.com/8008/7179263527_0a4d42db4a_c.jpg
http://farm8.staticflickr.com/7072/7364491896_ce9c57925e_c.jpg

Amenity kit:

http://farm6.staticflickr.com/5465/7179263575_59ce473494_c.jpg

Amuse Gueule:

http://farm8.staticflickr.com/7083/7179263643_d3d27d7fd6_c.jpg

Starter:

http://farm6.staticflickr.com/5328/7179263687_a04d80f6b9_c.jpg

Silverware with Brussels Airlines logo:

http://farm8.staticflickr.com/7099/7364492232_9ec1d5b730_c.jpg

Main course:

http://farm8.staticflickr.com/7245/7364492342_7b2b510f20_c.jpg
http://farm6.staticflickr.com/5119/7179263799_a8b2874a75_c.jpg

Cheese:

http://farm8.staticflickr.com/7230/7364492436_84a20f4c90_c.jpg

Dessert:

http://farm8.staticflickr.com/7103/7364492534_119fa62ac4_c.jpg

Breakfast:

http://farm6.staticflickr.com/5320/7364492720_17595c32e1_c.jpg

Sky:

http://farm8.staticflickr.com/7222/7364492608_f7865c7634_c.jpg

15" AVOD IFE system:

http://farm8.staticflickr.com/7220/7364485152_738ef1b256_c.jpg

21 replies: All unread, jump to last
 
User currently offlinestylo777 From Germany, joined Feb 2006, 3025 posts, RR: 11
Reply 1, posted (2 years 6 months 2 weeks 5 days 23 hours ago) and read 13357 times:

top quality pictures, which cam do you use?

nice business class seats, really looking state-of-the-art


User currently offlinebralo20 From Belgium, joined May 2008, 628 posts, RR: 0
Reply 2, posted (2 years 6 months 2 weeks 5 days 21 hours ago) and read 13142 times:

I used a Nikon D300s for the pictures.

User currently offlinebaje427 From Barbados, joined Jul 2011, 405 posts, RR: 0
Reply 3, posted (2 years 6 months 2 weeks 5 days 21 hours ago) and read 13110 times:

Great quality report.

User currently offlinekurt From United States of America, joined Oct 2001, 417 posts, RR: 0
Reply 4, posted (2 years 6 months 2 weeks 5 days 20 hours ago) and read 12874 times:

Looks good! Nothing like an aircraft that smells brand-new. Food looks very good, and it sounds like the crew were top-notch. I will have to consider SN next time I cash in some Star Alliance miles!

User currently offlineKnightsofmalta From Malta, joined Nov 2005, 1843 posts, RR: 19
Reply 5, posted (2 years 6 months 2 weeks 5 days 20 hours ago) and read 12837 times:

Hi bralo20

Thanks for the interesting report on an unusual carrier. I have to say the cabin looks very nice and modern. Is that now the standard long-haul cabin on SN?

As for the food, I must say that looks very tasty!

Thanks for posting.

Cheers,
William


User currently offlinebralo20 From Belgium, joined May 2008, 628 posts, RR: 0
Reply 6, posted (2 years 6 months 2 weeks 5 days 20 hours ago) and read 12643 times:

@Knightsofmalta

This will be the standard long-haul cabin at the end of the year, SN is upgrading it's 7 A330's (5x A330-300 & 2x A330-200). At the end of the year all planes will have the new interior. At this moment 3 planes have received the new interior and for now, only SN501/2 (BRU-JFK-BRU) is guaranteed with the new interior, the other planes will be used on the AFI ops but with no specific route guaranteed of the new cabin (though it seems that Cameroon got priority and receives mostly the new updated planes).


User currently offlinemayhem From Belgium, joined Feb 2006, 165 posts, RR: 0
Reply 7, posted (2 years 6 months 2 weeks 5 days 17 hours ago) and read 12231 times:

Great report, and amazing to see them up so quick after the flights started! Thanks a lot.

2 questions
- tray table looks a bit small?
- if the window side seats are 1-2-1-2 ... front to back, aren't the ones with 2 seats next to each other limited in space? Are they then 2-2-2 abreast over the width of the cabin?


I flew DL in J BRU-JFK and back last month, and was highly impressed by their new product, I would want to fly SN for sure to compare, since it's not yet a clear win I believe. IFE looks better on SN, food and seat are to be tested  . In the end though, however loyal I am to DL, I'll try SN for sure.
Obviously the competition on the route is now very high (with 9W already pulling out of BRU-JFK), and I wonder what AA and UA will feel from this...

Thanks again!


User currently offlineRoseflyer From United States of America, joined Feb 2004, 9837 posts, RR: 52
Reply 8, posted (2 years 6 months 2 weeks 5 days 16 hours ago) and read 12002 times:

Quoting bralo20 (Thread starter):
* The commerical upgrade to business class was provided by Brussels Airlines in order to give me the chance to review their new business product. They noticed I've written a report about the new economy class and contacted me if I was interested in an upgrade. Originally I had booked the promo fare of 400 EUR which booked in the lowest economy class "K".

Glad you enjoyed the flight. It looks like a good product, although your report reads a bit like an advertisement for the airline. Did they provide you the upgrade so that you would write a favorable trip report? Did you post it elsewhere? Interesting to see an airline upgrade a journalist/blogger.



If you have never designed an airplane part before, let the real designers do the work!
User currently offlinecastroprauxel From Germany, joined Sep 2008, 467 posts, RR: 0
Reply 9, posted (2 years 6 months 2 weeks 5 days 15 hours ago) and read 11809 times:

I was waiting for that one. heard only good things about the SN long haul service, but didn't have the chance to sample it yet (well, I'm not really going to Africa, so...). glad to see they have similiar seats to LX in business. those single seats especially are great.



Now if I may, a remark to SN: hi there. listen, for a commercial upgrade I am more than willing to write all the trip reports you want, on any route (and don't mind that remark about Africa above. I can do Ouagadougou if needed). just tell me where to buy an economy ticket to, and when. my schedule is wide open. best regards, yours sincerely, etc.


User currently offlineCarfield From United States of America, joined Dec 2003, 1946 posts, RR: 8
Reply 10, posted (2 years 6 months 2 weeks 5 days 15 hours ago) and read 11799 times:

Thanks for the report! I am curious on how the service in business class is on this new service. SN does not disappoint and I am looking forward to my flight in J from BRU to JFK in October. I will definitely write a report and report back.

Thanks again,
Carfield


User currently offlinebralo20 From Belgium, joined May 2008, 628 posts, RR: 0
Reply 11, posted (2 years 6 months 2 weeks 5 days 14 hours ago) and read 11529 times:

Quoting Roseflyer (Reply 8):
Glad you enjoyed the flight. It looks like a good product, although your report reads a bit like an advertisement for the airline. Did they provide you the upgrade so that you would write a favorable trip report? Did you post it elsewhere? Interesting to see an airline upgrade a journalist/blogger.

First of all, i'm not a journalist nor a blogger. I've written a few trip reports in the past and I may occasionally work for the press as a photographer (yet only covering fire & rescue incidents since I'm a fire photographer for a fire department). But in real life I'm a fleet manager at a larger construction company, I have nothing to do with aviation or journalism as a profession.

To be honest, I did have some communications with SN before this trip yet it was only to get an exit seat as I measure a bit above the 2 meters in height. After my trip towards JFK I've posted the inauguration flight on this and other sites. A couple of days later I asked SN if they would sell upgrades from JFK to BRU (90% of the time I buy a cheap ticket and try to get upgraded for a fee on the airport, which works quite well with UA for example). SN answered that they would sell upgrades if load would permit this (and they informed me that the price would be the difference between my ticket and a business ticket). I thanked SN for this information and was ready to PAY (an estimated 800 to 1.000 USD) for my upgrade at the airport. However, a day later I was contacted again by SN to thank me for the report I've written (this was written before I asked about the paid upgrade and definitely before the commercial upgrade) and to notify me that there would be a commercial upgrade waiting so that I could cover the new business class also (which my intent was for the paid upgrade). Since I was already planning to pay for my upgrade I didn't say no to the offer (one would be stupid don't you think so?).

So I've travelled back in business class on the expense of SN rather then on my own dime. Has this influenced my report? Read my first report and think again before asking that question. I would say that the report of economy was even more positive then the one of business class. In both reports I was critical about the points I could find. For example on the flight to JFK I noticed that some of the new installations (the outside covering of the lavatories) wasn't done to good as it was already coming loose. I've also written that I didn't like the inauguration to much, that it was like they weren't to proud anymore about the route, like they did it because they had to, and that they didn't have any reasons to second guess their decision and that they should be proud about their achievements. I've written about the sometimes slow response times of the IFE, the lack of recognisable artists in the audio section... The IFE I've covered in this report also. The lack of more Belgian beers, the amenity kit. I didn't shut up about it, I've written it in my report.

Does the report read as an advertisement for SN? After reading it again, I need to agree, you'll have a point there. But how the hell could I write something more negative when the flight was great from A to Z? When there were only minor issues to find? I can't make up things that aren't there, I can't say that the staff sucked at their jobs because they didn't, they were amongst the best I ever experienced. The pictures can be prove that the the hard and soft product is good. See for yourself... Does the seat looks good? Does the food looks tasty?

Btw: I'm sure that SN held an normal service during the flight, I'm sure that they didn't chang anything because some in the company knew that I would be writing a report. The flight was overbooked, there was even extra crews dead-heading on the crewseats. They just didn't have time to change anything to make it more pleasant for me (actually there is few one can do since I'm an easy customer who don't bother the crew to much if it isn't necessary). Everybody on the flight received the same level of service.

People who know me in real life will be the first to say that I can't be influenced by anyone. As a fleet manager for a rather big company I'm regularly testing stuff personally (it can be cars, vans, trucks, heavy machinery, special equipment, etc...) and when something isn't like we want it I'll be the first to write a negative report about it and inform the constructor, importer or dealer about it.

Would my report be different when I actually paid for my upgrade? I can be short about that: NO there wouldn't be a single letter different to my report. With the quality offered on the flight I wouldn't mind to pay for it, it's more then worth it. Will I use the flight again in the future? If I need to be in the vicinity of NYC I certainly will, if I need to be elsewhere I ratter take UA via IAD but the only reason for that is JFK... 3 hours waiting to pass immigration was just to much...

Hope this clears some things up  

The only thing I regret is that I've written that I've received a commercial upgrade. I did since it wasn't a secret, more people received a commercial upgrade with SN. Looking at the comments (not only here) I think I'd better kept it to myself, maybe then nobody would say that it's an advertising for SN.

[Edited 2012-06-12 13:08:58]

User currently offlineMennix From Germany, joined Dec 2006, 69 posts, RR: 0
Reply 12, posted (2 years 6 months 2 weeks 5 days 12 hours ago) and read 11293 times:

Great report.

I had been for a long time "king of TATL" because I did those trips nearly weekly.

I found some good seats on this route. The new US is great, also Continental or United ( new ones ) are perfect. BA was always great and AF is not bad either. From Brussels you still have 9W which seats are great, too. ( I know them only from their leased out aircrafts to TK or TG )

But I never found a crew being proud of their job. Might be SN stuff is more than happy, not being the Africa specialist any longer and being part of the worldwide airline industry again. I have to fly in the near future again and your report might encourage me to give SN a try.

Good work. Keep on writing.


User currently offlinemayhem From Belgium, joined Feb 2006, 165 posts, RR: 0
Reply 13, posted (2 years 6 months 2 weeks 5 days 12 hours ago) and read 11235 times:

Quoting castroprauxel (Reply 9):

The only thing I regret is that I've written that I've received a commercial upgrade. I did since it wasn't a secret, more people received a commercial upgrade with SN. Looking at the comments (not only here) I think I'd better kept it to myself, maybe then nobody would say that it's an advertising for SN.

I wouldn't take this too personal  . I thought it added value to the report, since it shows 1) SN reads trip reports (where did they find it actually?) and 2) that they're entrepreneurial and caring enough for their customers to offer something like that. I think it's a +
For those that think your report is an ad, well too bad for them, they can only go and try it out themselves, right...

Quoting Mennix (Reply 12):

But I never found a crew being proud of their job.

Try DL. Really. Either I have always been lucky, or the sense of boarding with them makes me a happy pax, but they are amazing (things I remember: 2nd round of drinks & nuts pre-departure; finding you an extra meal from Y if you're hungry, ...), and that positive attitude is present with 4/5 FAs. At UA I noticed 1(!) friendly FA, (really friendly, caring) out of a whole crew. The rest just seems to ignore you, and IMO seemed like security guards more than F/A. Security as in security, not as in "we're here for your safety", but as in "we'll only look at you in case you try to move".


User currently offlinebralo20 From Belgium, joined May 2008, 628 posts, RR: 0
Reply 14, posted (2 years 6 months 2 weeks 5 days 12 hours ago) and read 11212 times:

My previous experiences with PMUA on route UA950/1 are also good, I can be lucky but until now every flight I've taken with UA (except maybe 1 single flight) was good. I have yet to take the new IPTE product since the last time I flew with UA was nearly a year ago and it still had the old layout on the 777. The main reason I take UA is Economy Plus, so that in the rare case there isn't an upgrade for cash available at the airport I still be rather comfortable during the flight.

User currently offline767747 From United States of America, joined Jan 2005, 1969 posts, RR: 24
Reply 15, posted (2 years 6 months 2 weeks 5 days 8 hours ago) and read 10804 times:
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Really nice pictures - the photographs look amazingly crisp! I shoot with Nikon too, how cool!

Food looks really nice, and I love the SN logo on the cutlery and glasses ; very stylish!

Thanks for sharing!

Matthew (767747)


User currently offlineEddieDude From Mexico, joined Nov 2003, 7633 posts, RR: 42
Reply 16, posted (2 years 6 months 2 weeks 5 days 6 hours ago) and read 10545 times:

Awesome report Stijn! Thanks a lot for sharing it with us. Would definitely love to fly this route on J with SN!


Next flights: MEX-GRU (AM 77E), GRU-GIG (JJ A320), SDU-CGH (G3 73H), GRU-MEX (JJ A332).
User currently offlinechopchop767 From Italy, joined Aug 2010, 226 posts, RR: 0
Reply 17, posted (2 years 6 months 2 weeks 3 days 23 hours ago) and read 9471 times:

Quoting mayhem (Reply 13):
I wouldn't take this too personal . I thought it added value to the report, since it shows 1) SN reads trip reports (where did they find it actually?) and 2) that they're entrepreneurial and caring enough for their customers to offer something like that.

Concur! It's nice to hear that airlines are actively following their customers' experiences with them. Moreover, it was a great report. Next time, I'm heading back to the States, I'm going to take a long look at SN; that business class seat looks like First Class on other carriers. I usually fly UA/LH and while the service tends to be very good, especially with UA's new J seats, I'm always looking to try something new!

Thanks for sharing.



this year: nap, lgw, fra, dub, fco, add, jib, muc, iad, sea, dca, bos, cdg, ist, bah, prg, ord, hsv, cmn
User currently offlineSR4ever From Luxembourg, joined Mar 2010, 800 posts, RR: 1
Reply 18, posted (2 years 6 months 2 weeks 1 day 23 hours ago) and read 8870 times:

Many thx for this very detailed TR.

SN is kinda sleeping beauty within LH and Star, and deserves more coverage and kudos than it currently has.

I flew SN GVA-BRU in Business class 6 weeks ago, connecting with LX AGP-GVA, and the service was top notch, even on such a short flight. I shall report on it when I have time, but I have more than 30 flights to report beforehand...


User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 16
Reply 19, posted (2 years 6 months 2 weeks 18 hours ago) and read 8229 times:

Hi

Great trip report, thanks for sharing it with us today.
I'm always interested to see how SN did preform.
It seems like they top their competitors in both cabins.

Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlineadamspotter From Netherlands, joined Feb 2011, 1177 posts, RR: 12
Reply 20, posted (2 years 6 months 1 week 5 days 15 hours ago) and read 7843 times:
Support Airliners.net - become a First Class Member!

Hi Bralo20,

Nice to see another report on the new SN route, great report with some nice top quality pictures. SN seems to have a good product with a nice refurbished cabin, it looks great!

Thanks for sharing

cheers,
Brendan // adamspotter


User currently offlinemayhem From Belgium, joined Feb 2006, 165 posts, RR: 0
Reply 21, posted (2 years 5 months 1 week 6 days 14 hours ago) and read 6009 times:

So, if SN would ever be reading this and wondering if this works as marketing: yes it does.
Just booked a flight BRU-JFK at the end of August, and upgraded with miles to make sure I get to experience this myself  


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