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Turkish TK 009: OCT/11: IST-LAX: J Cab  
User currently offlineabrelosojos From Venezuela, joined May 2005, 5099 posts, RR: 55
Posted (2 years 2 months 4 weeks 1 day 23 hours ago) and read 24156 times:

Feedback always appreciated.




I > Background:
In October of 2011, I had the pleasure of attending a weekend wedding of a good friend of mine from graduate school days. He is a Turkish fella and work with the Ministry of Foreign Affairs in Ankara. I had an engagement in joyful (roll eyes) Beirut and Istanbul was a short trip away. I had to go to Mexico City from Istanbul and almost all options being presented to me seemed “boring” – the LH flight to Frankfurt or AF via Paris. My angel (aka, my travel agent in CCS) kept giving me options, and me politely declining them telling her she could do better . Sure enough, she emailed saying she had a relatively good price on Turkish Airlines IST-LAX-MEX with the last segment done on AM. As many of you are aware, I am a big fan of Turkish and I instantly bought the ticket in a heartbeat. My previous TK trip reports (both in JCL) are documented here:

1/ JFK-IST: Turkish TK 002: 25/NOV/08: JFK-IST: J Cabin (by Abrelosojos Dec 8 2008 in Trip Reports)
2/ GRU-DKR-IST: Turkish TK 16: 29/APR/09: GRU-DKR-IST: J Cabin (by Abrelosojos Jul 13 2009 in Trip Reports)

There are a few reports on the IST-LAX flight in C-Class – one of the best has been from Amax1977 (Ali) as documented here:

Turkish Airlines TK009: IST-LAX C Cabin (by amax1977 Apr 30 2011 in Trip Reports)


II > Pre-Flight:

a) Before Airport:
Turkish Airlines (TK) is the “flag carrier” of Turkey, and was formed in 1933. It is owned primarily by private investors, with the government retaining a large (40%?) share in the company. A member of Star Alliance since 1st April 2008, TK has been on a consistent rapid growth path which would finally capture on its strategic location and take advantage of its membership into the world’s largest alliance. On a personal note, TK is one of the few airlines that I strongly think is poised for long-term growth. IST-LAX is the longest route in the network edging out GRU.

While booking was done through my travel agent, I was rather impressed with the redesigned Turkish website at www.turkishairlines.com - sadly though, while it looks great on the cover, under the hood functionality is severely limited. While one can get view and print bookings, and generate e-ticket numbers, there is no functionality to chose a seat. I have booked directly on their site and it seems that seat selection is possible on direct TK bookings – also only if booked 100 days in advance (this is when seat selection opens). I find this system rather archaic – Air Canada also has this annoying feature. Anyways, a quick call to their global call center in Istanbul sorted the mess out and I soon got my preferred seat 1A. I must say I was quite impressed with the improvements in their call center and the 2 times I called I got really poltie and efficient agents.



b) At Airport:
Passengers flying Turkish Airlines in J-Class as well as Elite members of their loyalty program, can check in through a separate entrance at Istanbul airport. This was great because the security queue to get into the terminal can be very long.

Now, before anyone can check in for flights to the U.S. (along with U.K., Canada, and Israel), they must go through a rather elaborate security circus. This is an usual requirement for airlines flying to the U.S. Some airlines and airports do it well (HKG, NRT, SIN, DEL, LHR, FRA, etc.) and so do it extremely poorly (CDG, DOH, DXB, LIM, etc.). With much pain, I must add Istanbul and TK to the second list. Turkish outsources this to a local security agency and their overzealousness in dealing with these checks puts the US TSA and Immigration forces to shame. I was not upset about the inane questions, the multiple copies of my passport being made, the need to show outbound tickets from the U.S., or the fact that my business card was requested to “verify” that I worked in the airline industry. Nor was I annoyed at having to detail every aspect of my stay, and produce hotel reservations. What bothered me and got me riled up was the attitude while doing the entire thing. There was an air of superiority with the power of these agents had clearly gone into their head. Anyone who was not American or Turkish must be illegally trying to enter the U.S. They clearly enjoyed their power and I saw them being disrespectful and even abusive to several people. These were agents who would not think twice of denying you entry to the U.S. This was particularly true for anyone they felt did not fit their profile of befitting a trip to the U.S. While the agents I dealt with were rude, they paled in comparison to some that staff the transfer desk at IST and go through these same procedures for these destinations. If Turkish wants to be a global airline that relies on transferring people, I would strongly recommend it to teach etiquette to its staff – Turkey is not the only country whose citizens can afford travel to the U.S. It does not want to be the next Doha.

After this circus was over, and I had obtained the “privilege” of entering the U.S., check-in was quick and efficient. Perhaps, it was because I was in a dour mood already, but the check-in agent was rather disinterested in her job and without many pleasantries exchanged, I had a boarding card, my preferred seat, and an invitation to TK’s premier lounge. After a rather painless immigration and security process, I was airside and ready to go to TK’s global lounge. Now, this is where TK begins to redeem itself. Before the renovation, the lounge was pretty good – now, it is simply brilliant. Definitely one of the best global J Class lounges out there – it has everything from a library, pool table, lockers, relaxation rooms, widescreen TV’s, internet, laptop stations, a piano bar type area, video games, and of course MANY food stations supplying both hot and cold food. There was several self-service bar area (though, mediocre wine), and enough drinks (hot and cold) to keep you stuffed no matter how long the layover is. Arguably, one of the best JCL lounges in the world.

Around 45 minutes prior to departure, I left the confines of the lounge and made my way to the gate. The agent working the gate did not believe in priority boarding and it turned out to be a mad/for/all dash to get onboard.

Being well experienced in “ILBST”, I shoved my way into the jet bridge – and made a left turn at the door. Entering the 77W, I was greeted by the purser as I made my way to my seat. There was a FA on each of the two aisles watching passengers board and giving a hand when needed. Neither were overtly friendly, but were pro-active enough in assisting with the luggage and taking coats away. J load was 80% (almost ALL were either local, or connecting from DEL and IKA), Y+ was 95%, and Y was 100%. No wonder TK has gradually expanded their frequency into LAX.

Airport - External:

NONE



Check-in:

(Turkish J Class Check-In)


Airport - Internal:



(FIDS)


(Post Security @ IST)

*


Scenes of the tarmac:

NONE



Lounge

(Turkish Airlines’ fantastic flagship lounge – one of the best J Class lounges in the world)


(My favorite seat + Food)


(Let’s go for a walk around the various rooms in the lounge)

*

*

*

*

*

*

*

*

*

*

(Bathroom)

*



(Some of my food)

*

*


Boarding:


(Gate Area)
NONE

(Boarding)


III> In-Flight:

a) Service Schedule + Impressions:
At each of the seats were a nice Turkish branded duvet and a pillow. While on the ground, Mr. Dogan came by with welcome drinks (OJ/Water/Champagne) and a piece of chocolate, and a choice of newspapers and magazines. Also while on the ground, amenity kits, slippers, menu, and noise canceling headsets were distributed.

Post take off, service included:
+ Cold towels
+ Elaborate lunch service
+ Mid-flight snack service
+ Pre-arrival meal service

b) Aircraft + Seats:
Turkish Airlines uses its premier 77W on this route featuring Business Class, Comfort Class, and Economy Class. The 77W was well maintained – including the very fashionable washroom with a basin et.al. There is a nice sense of space and I loved the overall use of mood lighting during the flight.

While I am not a huge fan of the 2-3-2 arrangement in JCL, I appreciated the seats tremendously. They went full flat and provided a really nice experience in every situation – from sitting to relaxing to sleeping. In the sleep mode, I especially enjoyed the use of the leg rest as it made for less “breaks” in the seat, and a really nice pleasurable sleeping experience. The shell around the seat provided good privacy and the huge table made dining and working an enjoyable experience.


Aircraft:
(@ IST)


Views from Aircraft:

(@ IST)

*

*

*


(Sayonara Istanbul)


(Brilliant sunrise)


(Approaching Greenland)


(Look @ those engines)


General Seat Views + Seat Legroom

(Seat)

*


(Front of seat)

*


(Seat controls)


(Around Seat)


(Legroom)


Seat Recline + Angle View:

(Recline)


(Angle view)


Cabin:


*

*


(Blanket ++)


(Bathroom)


c) Meal + Beverage:
As soon we departed Istanbul, the crew started service with taking orders for food. TK has a “cook” on board and she would personally take the order and make recommendations for each passenger. I thought it was a nice touch – but wondered the utility of having them besides marketing points.

For drinks, I began with a gin and tonic and some water which was served with some nuts. It was good to see that it wasn’t the Turkish special nuts they have been forcing on people in Y+ and Y . After the drink, the first course of appetizers included a Turkish mezze (tapas) collection served elegantly from the trolley. Now, I am a big fan of trolley service during daytime flights and truly enjoyed the whole service delivery aspect. The actual served food also was very good and incuded some tasty shrimp, chicken fingers, and a very nice eggplant dish. This was followed by a very yummy Turkish wedding soup – something I truly enjoy, and which has been a TK staple for a while. Perhaps, because the first two courses had been so good, the main dish was a let down. There was a choice of four dishes, and I chose the potato and meat. The mashed potato was soggy and the meat was just OK. Along with the meal, I had switched to the sparkling wine which was mediocre at best. While some people rave about Do&Co’s catering, I saw a noticeable fall in the catering standard. Don’t get me wrong … TK is still VERY VERY good … just that there has been some cost cutting and drop in premium bar list. Finally, the highlight for me on any TK flight happened – the dessert trolley. Here, I chose the rather odd combination of a cheesecake, some kiwi, and a piece of baklava. Each of it was excellent, and I must commend TK on how fresh the fruit was. As most of my long term readers can attest, no meal is complete without a glass of port – and the 2006 Graham’s LBV is actually a rather good offering on an airline. Overall, an above average experience with noticeable service cuts from TK.

Half-way through the flight, a final meal service included some cheese, a side pasta salad, some chocolate soufflé, a very heavy dressing salad (which was pre-dressed – a pet peeve), and a main meal of yummy rice and a very nice peace of lamb. Again, very good – but not benchmark setting.

Finally, Turkish needs to rotate their menu. A lot of the items were the usual generic meals that keep on getting served on every flight. Korean and Asiana are notoriously guilty of having the same damn BIBIMPAP on every flight – and TK seems to be going that way. If you don’t believe me, compare what was served below, with these flights:

Turkish TK 002: 25/NOV/08: JFK-IST: J Cabin (by Abrelosojos Dec 8 2008 in Trip Reports)
Turkish Airlines TK009: IST-LAX C Cabin (by amax1977 Apr 30 2011 in Trip Reports)

(Menu: Onboard)

*


(Onboard Chef makes recommendation and takes orders)


(Pre-take off Champers)


(And something I have never got pre-take off …)


(Lunch service commences with hot towels)


(More drinks)


(Dinner starts with a lonely bread)


(Service Start)


(Very nice nibblers)


(Excellent soup)


(Underwhelming main)


(Excellent dessert)

*
(And my signature Port)


(Mid flight snack)


(Prior to landing @ LAX)

*


d) Inflight Entertainment:
This is an area where Turkish has come a long way with its PLANET entertainment system – though, by no means is it in the same rank as SQ/EK/CX. First of all, the noise canceling headset and the screen is both very good. Second, the quantity and quality of the programing has improved dramatically. There are over 200 movies – though, some of the choices are uninspiring. Additionally, there is a ton of TV, music, and games to keep you well occupied on TK’s longest flight. I truly wished the internet worked – but this was not to be the case. Finally, I did appreciate the forward and down cameras, and also liked the fact that a ton of information on the flight and arrival/connecting information was made available. Overall, this was probably the area TK has made the most significant stride over the last year or so.


(TK’s system – thank God, the “We are Turkish Airlines … We are Globally Yours” has been moderated. The jingle is fine!)

*

*


(Like the camera)


(NOOO)



(Flight Plan & Interactive Maps)

*


(System & Headset)


(“In-flight magazines”, Boarding Passes, etc.: Just look at all the stuff I got)


e) Crew:
In my past reports on Turkish, I had praised their hard-working friendly nature. While they were not particularly polished, I had always observed the service to be from the heart and reserved applause for their ability to make no request seem to huge.

On this particular flight, a lot of these attributes seemed to be missing. On average, the crew seemed disconnected from the passengers and there to go through the elaborate service delivery without any consideration given to warmth. The male FA’s were usually very good and accommodating and out to make sure you had a great flight. However, the female FA’s seemed to be going through the motions. There was one particularly nasty FA who would throw down the meal and frown on the passengers. She was abrupt and said things like, “what you want now?” and give a clear cold shoulder. It was absolutely disgraceful. Her behavior did improve mid-way through the flight and she was much better during the final meal service.

Overall, I was truly disappointed to see service levels having shrunk this much. This was not the Turkish Airlines that I had given much praise to, and I am hoping this was a one-off.

IV> Post-Flight:
Thankfully, Turkish Airlines significantly pads the block time on their LAX rotation and we were at the gate almost an hour before schedule. However, LAX remains one of my least favourite U.S. gateways (it is a close-race with MIA and ORD), and it took over an hour to clear immigration and then an additional 30 minutes to clear customs because the exit queue was so long.



V> Impressions + Scores:
In my past reviews (and in experiences in general), I had mostly written positive things about TK. I wish I could endorse them in similar fashion this time around as well. Amazingly, it seems that while their hardware has improved significantly (great seats, nice IFE, etc.), their soft product has taken quite a beating. From an extremely poor ground experience in Istanbul to cabin crew who just did not seem happy doing their job. Additionally, it seems other aspects of their soft product (such as F&B) are also not as amazing as it was before. Still miles ahead of some of EK, QR, EY … but not as amazing.

As many know, TK is one of my favorites – and despite this poor performance, they remain so. I hope that this is a one-off and this inconsistent service deliveries will stabilize. I would still go out of my way to fly Turkish … but on this flight, thumps stay in neutral position.



VI> Other Trip Reports:

PREMIUM:
9.27: JET AIRWAYS **FIRST** (110): LHR-BOM: 10/2010
9.27: THAI AIRWAYS **FIRST** (108): BKK-LHR: 07/2010
9.00: All Nippon: ANA (133): NRT-FUK-BOM: 12/2011

8.66: Brussels Airlines (93): FIH-BRU: 01/2010
8.64: Turkish Airlines (59): JFK-IST: 11/2008
8.63: Jet Airways (88): JFK-BRU: 10/2009
8.61: Air Canada (49): YYZ-SCL: 06/2008
8.54: Turkish Airlines (77): GRU-DKR-IST: 04/2009
8.36: Kingfisher (98): BOM-HKG: 01/2010
8.30: Jet Airways (74): KWI-BOM: 04/2009
8.23: United Airlines (72): SFO-SYD: 03/2009
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.05: Air India (80): CCU-JFK: 06/2009
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.82: UNITED AIRLINES **FIRST** (110): SFO-ICN: 10/2010
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
7.66: Sri Lankan (104): DEL-CMB: 07/2010
7.64: Royal Jordanian (91): AMM-YUL: 12/2009
7.61: China Southern (103): LOS-DXB: 04/2010
7.57: Pakistan Airlines (102): ORD-BCN: 06/2010
7.55: Air Canada (132): YEG-LHR: 06/2011
7.46: LAN (55): YYZ-JFK: 09/2008
7.38: AMERICAN AIRLINES **FIRST** (112): LHR-JFK: 10/2010
7.38: CATHAY PACIFIC **FIRST** (109): HKG-LHR: 10/2010
7.36: Turkish Airlines (134): 12/2011
7.25: Iran Air (88): BOM-IKA: 12/2009
7.23: Air Pacific (120): NAN-APW-HNL: 01/2011
7.23: Virgin Atlantic (81): BOS-LHR: 07/2009
7.14: Swiss (52): SCL-GRU: 06/2008
7.11: Aer Lingus (105): MAD-IAD: 05/2010
7.11: Austrian (79): VIE-JFK: 06/2009
7.07: Privatair (84): BOM-FRA: 08/2009
7.02: Qatar (68): DOH-JFK: 01/2009
6.96: Etihad (61): JFK-AUH: 12/2008
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.88: Egypt Air (123): LHR-CAI: 03/2011
6.84: ConViasa (65): CCS-DAM: 01/2009
6.82: Air Burkina (106): BKO-OUA: 06/2010
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.75: Afriqiyah + Libyan (113): CAI-TIP: 11/2010
6.70: KLM (32): EBB-AMS: 08/2007
6.52: Emirates (99): LHR-DXB: 02/2010
6.39: South African (97): EZE-JNB: 01/2010
6.36: Privatair (60): MUC-BOS: 12/2008
6.29: TAM Brasil (96): POA-EZE: 02/2010
6.25: Korean Air (45): NAN-ICN: 10/2007
6.21: Iberia (87): BOS-MAD: 10/2009
6.11: A SKY (107): OUA-COO: 06/2010
6.11: TAP Portugal (53): GRU-OPO: 06/2008
6.00: Gulf Air (75): BOM-BAH: 04/2009
5.88: African Express (89): DXB-NBO: 11/2009
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: SATA Azores (101): BOS-PDL: 04/2010
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
5.54: Ethiopian Airlines (95): ADD-BOM: 01/2010
5.46: Icelandair (83): KEF-BOS: 08/2009
5.39: LOT (54): WAW-JFK: 06/2008
5.21: Egypt Air (73): CAI-IST: 02/2009
5.11: Tunisair (115): TUN-ORY: 12/2010
5.07: TACA (66): JFK-SAP: 01/2009
4.89: TAAG Angola (117): TMS-LAD: 12/2010
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
9.04: First Air (129): YEG-YFB: 06/2011
8.74: Japan Air Lines (130): NRT-BOS: 04/2012 – INAUGURAL
7.99: WestJet (131): YYZ-YYC: 06/2011
7.38: Avianca (01): BOG-LIM: 07/2006
7.07: Sri Lankan (62): KWI-CMB: 12/2008
7.00: LAN (94): IPC-SCL: 01/2010
6.81: STP Airways/Euro Atlantic (116): LIS-TMS: 12/2010
6.67: Air Malta (124): MLA-FRA: 04/2011
6.63: Vladavia (126): KHV-PEK: 06/2011
6.41: Air North (127): YEV-YEG: 06/2011
6.41: Avianca (78): JFK-BOG: 05/2009
6.41: American Airlines (58): LHR-BOS: 11/2008
6.39: Condor (85): SEZ-FRA: 09/2009
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.11: Caribbean Airlines (119): POS-FLL: 01/2011
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.85: Spanair (69): MAD-LPA: 02/2009
5.80: Canadian North (128): YEV-YVQ-YZF-YEG: 06/2011
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.52: Aerolineas (86): USH-AEP: 10/2009
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007
5.19: Air Europa (70): LPA-MAD: 02/2009
5.16: Iberia (71): MAD-BOS: 02/2009
5.11: Air China (82): FRA-PEK: 08/2009
4.59: IR Aero (125): IKT-VVO: 06/2011

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.56: Kingfisher (64): HYD-CCU: 12/2008
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.98: Air Koryo (100): PEK-FNJ: 04/2010
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.63: Jazeera (67): DAM-KWI: 01/2009
6.58: Air Tran (02): EWR-MDW: 08/2006
6.48: Air India Express (63): CMB-MAA: 12/2008
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.33: Sky Europe (56): LTN-BTS: 10/2008
6.31: Indigo (15): GAU-CCU: 10/2006
6.31: easyJet (57): BUD-LTN: 11/2008
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.04: Suriname Airways (118): PBM-POS: 01/2011
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.52: Sevenair (114): TOE-TUN: 11/2010
5.37: Felix Airways (92): SCT-SAH: 12/2009
5.11: Aero Republica (76): BOG-CCS: 04/2009
5.07: Go Air (35): MAA-HYD: 09/2007
5.04: Biman (121): DAC-CGP: 01/2011
5.00: Sky Airline (51): IQQ-SCL: 06/2008
4.96: United Bangla (122): CGP-DAC: 01/2011
4.96: Valuair (08): CGK-SIN: 09/2006
4.78: Air Comet Chile (50): SCL-IQQ: 06/2008
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)
(Note on Date: Dates are modified to be +/- 3 days from actual flight date to not reveal actual flight pattern)

VII> Other Pictures:

(Amenity kit)

*


* Unbiased view on how an actual traveler may view the flight
* Not a professional photographer (so please keep in mind)
* Commitment that I won’t identify myself to the airline as “reviewing them”



Live, and let live.
50 replies: All unread, showing first 25:
 
User currently offlineemrecan From Turkey, joined Feb 2000, 940 posts, RR: 7
Reply 1, posted (2 years 2 months 4 weeks 1 day 22 hours ago) and read 23853 times:

Great report.. Thnx for the great pictures.. U have any idea regarding the food on the way back? I guess it is loaded from US.

User currently offlinenethkt From Thailand, joined Apr 2001, 1086 posts, RR: 3
Reply 2, posted (2 years 2 months 4 weeks 1 day 22 hours ago) and read 23854 times:

A-M-A-Z-I-N-G! What a lovely and well done trip report.
Turkish airlines is growing faster than ever, and the in-flight products delivery has changed tramendously.
4.5 Stars airlines, one can say?

IST lounge is for sure, one of the best business class lounge in the world!
Star gold folks should visit before it's gone, a.k.a BMI LHR T1 lounge.
I also saw some photos from www.hflight.net and was amazed by the amount of food and beverage items offered!

Ground services would be their weakest link, I'd say.

Absolutely enjoy all your trip reports.
Thank you for sharing,
Brgds,
net-hkt



Let's just blame it on yields.
User currently offlineCarfield From United States of America, joined Dec 2003, 1920 posts, RR: 9
Reply 3, posted (2 years 2 months 4 weeks 1 day 22 hours ago) and read 23809 times:

Thank you for another amazing trip report!

I am flying this particular route in August and this report gives me a very good idea on what to expect. The meal services look excellent and I like elaborate service.

About F/As, I have a feeling that the airline has expanded too quickly with so many 77Ws entering the fleet and the launch of so many long haul services to the USA. TK needs to step up its training.

The new seats look great and all the hard products look good. I am definitely looking forward visiting the lounge soon!

Thanks,
Carfield


User currently offlinetcm From Turkey, joined Jul 2010, 584 posts, RR: 2
Reply 4, posted (2 years 2 months 4 weeks 1 day 21 hours ago) and read 23625 times:

A fair and realistic review of TK which mirrors my own experiences with them, thanks for another detailed and great trip report  

Your comments regarding Gözen Air Services (TK's Security Handlers) are unfortunately true and ruins the ground experience at IST for all, including Turkish passengers.

Quoting abrelosojos (Thread starter):
Finally, Turkish needs to rotate their menu. A lot of the items were the usual generic meals that keep on getting served on every flight. Korean and Asiana are notoriously guilty of having the same damn BIBIMPAP on every flight – and TK seems to be going that way. If you don’t believe me, compare what was served below, with these flights:

As you mention while Do&Co has good quality catering; the lack of variety/creativity in their menus makes them boring. This becomes especially evident if you are a TK regular, I don't eat eggplant on the ground anymore thanks to TK  
Quoting abrelosojos (Thread starter):
Overall, I was truly disappointed to see service levels having shrunk this much. This was not the Turkish Airlines that I had given much praise to, and I am hoping this was a one-off.

While there are some great crew out there, TK has always had a problem with service inconsistency. As with most airlines, the Purser usually sets the standard of service. TK needs to learn to provide a more refined service and set some detailed inflight service guidelines. BTW, male FAs are usually much better than their female counterparts at TK.

Once again, thanks for sharing your trip with us and the effort   


User currently offlineTK787 From United States of America, joined Jan 2006, 4435 posts, RR: 12
Reply 5, posted (2 years 2 months 4 weeks 1 day 17 hours ago) and read 22861 times:

Thanks as always, taking the time to put together a great TR.

Quoting abrelosojos (Thread starter):
The agent working the gate did not believe in priority boarding and it turned out to be a mad/for/all dash to get on board.

-Last month, I flew JFK-IST round trip and I was really upset about this.
No announcements at JFK at all, little by little people thought it must be time to get on the plane and walked up to the gate and got on board and before you know it, people boarding like cows. I went and asked the gate agent if there was a problem with the public PA system. She calmly replied " Noooo", as if this was just ordinary.

-I also felt both ways, the food and service in Comfort class was nothing to write home about.
"Chicken or pasta?", sounded like an old joke.
Even worse when I asked for red wine; the reply was " Turkish or French?", I said; "both please" knowing they will not come back for seconds during the meal service.

-On the plus side, Comfort class is a great value with larger seats, extra pitch and being able to use the J class lavs.

-TK is also activating free wifi on 77W and 333 fleets. Seems like you didn't have it. Free wifi and liveTV is awesome, especially over the Atlantic.

Thanks again for a through and fair TR.


User currently offlineLH4116 From Sweden, joined Aug 2007, 1714 posts, RR: 18
Reply 6, posted (2 years 2 months 4 weeks 1 day 16 hours ago) and read 22618 times:

Hey Alex, once again a great report! TK really seem to have improved over the years, at least in terms of ther offerings. Although not very surprised to hear about your bad crew experiences, which really seem to correspond with what most other people seem to have experienced on TK. Surely they must do something about it soon?

Quoting abrelosojos (Thread starter):
I must say I was quite impressed with the improvements in their call center and the 2 times I called I got really poltie and efficient agents.

That's interesting. The few times I've called them the agents have often been rather rude, and lacking customer focus (i.e refusing to cancel my ticket completely, despite telling the agent I'll get my money refunded by travel insurance). This was however more than a year ago, so things may have changed.

Quoting abrelosojos (Thread starter):
Passengers flying Turkish Airlines in J-Class as well as Elite members of their loyalty program, can check in through a separate entrance at Istanbul airport.

Are *A Biz pax and *G members also able to use these facilities?

Quoting abrelosojos (Thread starter):
and an invitation to TK’s premier lounge.

Interesting, did they give you a printed invitation really? I thought one only had to scan the BP barcode at one of those metro-style entry barriers.

Quoting abrelosojos (Thread starter):
(Legroom)

Haha, has this something to do with your signature brown shoes?  
Quoting abrelosojos (Thread starter):
Along with the meal, I had switched to the sparkling wine which was mediocre at best

Didn't they offer proper Champagne in Business Class?

"Wheels Up!"
//Jonas



SAS Plus is Business Class made faux!
User currently offlineSRQKEF From Iceland, joined Jun 2011, 885 posts, RR: 1
Reply 7, posted (2 years 2 months 4 weeks 1 day 9 hours ago) and read 21775 times:

Hi A.,

Great report! Thanks for doing a report on TK.  
Turkish hard product in J seems great, while it seems that the crew could do better.
That 77W sure looks sharp? What registration was it?

Cheers, Sveinn  



Flights flown: 280 - Airlines: 40 - Airports: 64 - Next flights: KEF-BOS-EWR-PBI-TPA/SFB-KEF
User currently offlinethereandback From Turkey, joined Aug 2005, 699 posts, RR: 4
Reply 8, posted (2 years 2 months 4 weeks 1 day 8 hours ago) and read 21561 times:

Thanks for another detailed trip report. The business class product looks really great and I hope to try it someday. It's a shame the crew didn't meet your expectations. They can often be hit or miss on TK because some of the FA's act like the passengers are an inconvenience when they are there to serve the passengers not the other way around. I still can't tell if this problem will get better or worse with time.

The lounge in Istanbul looks amazing. I'm glad you got a lot of pictures of it because on a lot of pictures of it on design websites you don't get a feel for the space as well as I did from your pictures.

Quoting SRQKEF (Reply 7):
That 77W sure looks sharp? What registration was it?

TC-JJE


User currently offlineabrelosojos From Venezuela, joined May 2005, 5099 posts, RR: 55
Reply 9, posted (2 years 2 months 4 weeks 1 day 5 hours ago) and read 21221 times:

Quoting emrecan (Reply 1):
Great report.. Thnx for the great pictures.. U have any idea regarding the food on the way back? I guess it is loaded from US.

= I am glad you enjoyed the report. Food is of similar quality on the flight back - but, variety is lacking.

Quoting nethkt (Reply 2):
A-M-A-Z-I-N-G! What a lovely and well done trip report.
Turkish airlines is growing faster than ever, and the in-flight products delivery has changed tramendously.
4.5 Stars airlines, one can say?

= Absolutely. Usually, they are much better than the Gulf carriers - on this particular instance, they could have done better.

Quoting nethkt (Reply 2):
IST lounge is for sure, one of the best business class lounge in the world!

= Agreed.

Quoting Carfield (Reply 3):
Thank you for another amazing trip report!

= You're welcome. Glad you enjoyed.

Quoting Carfield (Reply 3):
I am flying this particular route in August and this report gives me a very good idea on what to expect. The meal services look excellent and I like elaborate service.

= You will get elaborate service for sure!

Quoting Carfield (Reply 3):
About F/As, I have a feeling that the airline has expanded too quickly with so many 77Ws entering the fleet and the launch of so many long haul services to the USA. TK needs to step up its training.

= Yes. Agreed.

Quoting tcm (Reply 4):
A fair and realistic review of TK which mirrors my own experiences with them, thanks for another detailed and great trip report

= I am glad you considered it fair. Thanks for reading.

Quoting tcm (Reply 4):
Your comments regarding Gözen Air Services (TK's Security Handlers) are unfortunately true and ruins the ground experience at IST for all, including Turkish passengers.

= I did not know Gözen had similar reputation amongst Turks as well. They are a disgrace and NEED global sensitivity training if TK is going to be a major player. Reminds me of the scam called Doha and QR.

Quoting tcm (Reply 4):
As you mention while Do&Co has good quality catering; the lack of variety/creativity in their menus makes them boring. This becomes especially evident if you are a TK regular, I don't eat eggplant on the ground anymore thanks to TK

= Haha. I know EXACTLY the eggplant dish you are referring to. Or, that soup! It is good ... but please, on every flight?

Quoting tcm (Reply 4):
While there are some great crew out there, TK has always had a problem with service inconsistency. As with most airlines, the Purser usually sets the standard of service. TK needs to learn to provide a more refined service and set some detailed inflight service guidelines. BTW, male FAs are usually much better than their female counterparts at TK.

= 100% agreed. The male crew were fantastic - the female ones were hit/miss.

Quoting TK787 (Reply 5):
Thanks as always, taking the time to put together a great TR.

= You're welcome.

Quoting TK787 (Reply 5):
-Last month, I flew JFK-IST round trip and I was really upset about this.
No announcements at JFK at all, little by little people thought it must be time to get on the plane and walked up to the gate and got on board and before you know it, people boarding like cows. I went and asked the gate agent if there was a problem with the public PA system. She calmly replied " Noooo", as if this was just ordinary.

= My prior experiences at JFK on TK have mirrored this.

Quoting TK787 (Reply 5):
-I also felt both ways, the food and service in Comfort class was nothing to write home about.
"Chicken or pasta?", sounded like an old joke.
Even worse when I asked for red wine; the reply was " Turkish or French?", I said; "both please" knowing they will not come back for seconds during the meal service.

= LOL.

Quoting TK787 (Reply 5):
-TK is also activating free wifi on 77W and 333 fleets. Seems like you didn't have it. Free wifi and liveTV is awesome, especially over the Atlantic.

= You are lucky. I have done TK over 25 times within the last 12 months and have yet experienced it.

Quoting TK787 (Reply 5):
Thanks again for a through and fair TR.

= Thanks. Glad you considered it fair.

Quoting LH4116 (Reply 6):
Hey Alex, once again a great report! TK really seem to have improved over the years, at least in terms of ther offerings. Although not very surprised to hear about your bad crew experiences, which really seem to correspond with what most other people seem to have experienced on TK. Surely they must do something about it soon?

= Thanks Jonas. Ya - crew training seems to have become secondplace.

Quoting LH4116 (Reply 6):
That's interesting. The few times I've called them the agents have often been rather rude, and lacking customer focus (i.e refusing to cancel my ticket completely, despite telling the agent I'll get my money refunded by travel insurance). This was however more than a year ago, so things may have changed.

= My call center agents (especially male ones) were really good.

Quoting LH4116 (Reply 6):
Are *A Biz pax and *G members also able to use these facilities?

= *G Yes. Other *A depends on contract.

Quoting LH4116 (Reply 6):
Interesting, did they give you a printed invitation really? I thought one only had to scan the BP barcode at one of those metro-style entry barriers.

= It has been inconsistent.

Quoting LH4116 (Reply 6):
Haha, has this something to do with your signature brown shoes?

= Haha. More because it was the route profitability binder of a client airline ...

Quoting LH4116 (Reply 6):
Didn't they offer proper Champagne in Business Class?

= No  .

Quoting SRQKEF (Reply 7):
Hi A.,

Great report! Thanks for doing a report on TK.
Turkish hard product in J seems great, while it seems that the crew could do better.
That 77W sure looks sharp? What registration was it?

Cheers, Sveinn

= Thanks Sveinn. I forgot to take the Reg. Need to do a better job.

Quoting thereandback (Reply 8):
The business class product looks really great and I hope to try it someday. It's a shame the crew didn't meet your expectations. They can often be hit or miss on TK because some of the FA's act like the passengers are an inconvenience when they are there to serve the passengers not the other way around. I still can't tell if this problem will get better or worse with time.

= Agreed. Do you know if TK management read A.Net?

Quoting thereandback (Reply 8):
I'm glad you got a lot of pictures of it because on a lot of pictures of it on design websites you don't get a feel for the space as well as I did from your pictures.

= Thanks. I am not the best photographer, so this makes me happy.

Thanks all for stopping by.

Saludos,
A.



Live, and let live.
User currently offlineMHTripple7 From United States of America, joined Feb 2008, 1105 posts, RR: 8
Reply 10, posted (2 years 2 months 4 weeks 1 day 5 hours ago) and read 21174 times:

Hello Alex!

Interesting read, the TK hard product looks phenomenal. Shame to hear about the sub-par soft product though, perhaps they are having growing pains with their massive expansion?

Quoting abrelosojos (Thread starter):
Now, before anyone can check in for flights to the U.S. (along with U.K., Canada, and Israel), they must go through a rather elaborate security circus. This is an usual requirement for airlines flying to the U.S.

Oddly enough, I don't recall ever doing anything like this. At some airports, I remember presenting my passport and ticket before entering the check-in line, but I don't think I was questioned or anything. Are U.S. citizens subjected this too? Perhaps my memory is failing me, it's been a while since I've flown internationally.

Quoting abrelosojos (Thread starter):
Now, this is where TK begins to redeem itself. Before the renovation, the lounge was pretty good – now, it is simply brilliant. Definitely one of the best global J Class lounges out there – it has everything from a library, pool table, lockers, relaxation rooms, widescreen TV’s, internet, laptop stations, a piano bar type area, video games, and of course MANY food stations supplying both hot and cold food. There was several self-service bar area (though, mediocre wine), and enough drinks (hot and cold) to keep you stuffed no matter how long the layover is. Arguably, one of the best JCL lounges in the world.

Wow, I'd like to hang there for several hours. Unbelievable!

Quoting abrelosojos (Thread starter):
The 77W was well maintained – including the very fashionable washroom with a basin et.al.

That's the nicest bathroom I've ever seen. Must be only one-upped by the EK A380 shower bathrooms.

Quoting abrelosojos (Thread starter):
While I am not a huge fan of the 2-3-2 arrangement in JCL, I appreciated the seats tremendously.

The TK cabin looks quite comfortable. I really don't mind the 2-3-2 configuration, obviously as long as I'm not in the middle. But the whole interior color scheme is unique yet soothing.

Quoting abrelosojos (Thread starter):
As soon we departed Istanbul, the crew started service with taking orders for food. TK has a “cook” on board and she would personally take the order and make recommendations for each passenger. I thought it was a nice touch – but wondered the utility of having them besides marketing points.

This can't possibly make sense from an economic standpoint. Yes, let's pay someone to sit on a 14 hour flight and make food recommendations. Come on!

Quoting abrelosojos (Thread starter):
Korean and Asiana are notoriously guilty of having the same damn BIBIMPAP on every flight – and TK seems to be going that way.

Funny you mention this, when I flew OZ in J on 4 flight segments (within a month), I had steak on every flight!


User currently offlineLAXintl From United States of America, joined May 2000, 25387 posts, RR: 49
Reply 11, posted (2 years 2 months 4 weeks 1 day 4 hours ago) and read 21130 times:

Regarding the chef onboard that is part of the DO & CO catering model. Austrian has it, Gulf Air has it, Etihad has them etc.

These inflight chef’s do work however – and help make individual meals. You should see them for breakfast especially where things like egg items are made from scratch per individual passenger request.

So imo not only do they provide good PR value, they provide key support and knowledge about food preparation and service beyond the a standard flight attendant warm and serve mentality.



From the desert to the sea, to all of Southern California
User currently offlinethereandback From Turkey, joined Aug 2005, 699 posts, RR: 4
Reply 12, posted (2 years 2 months 4 weeks 1 day 4 hours ago) and read 21081 times:

Quoting abrelosojos (Reply 9):
Agreed. Do you know if TK management read A.Net?

They should or one of us should link them to all of the list TK trip reports ever posted. By reading all of them they could get a good idea of what they're doing right and what they need to improve.


User currently offline767747 From United States of America, joined Jan 2005, 1937 posts, RR: 24
Reply 13, posted (2 years 2 months 4 weeks 1 day 1 hour ago) and read 20761 times:
Support Airliners.net - become a First Class Member!

Great report on TK!

It looks like you had a really nice flight with them - Their Business product looks really great, and the on-board chef is definitely a big plus!

Thanks for sharing!

Matthew (767747)


User currently offlinedc9northwest From Switzerland, joined Feb 2007, 2293 posts, RR: 7
Reply 14, posted (2 years 2 months 4 weeks 21 hours ago) and read 20418 times:

Hey Alex,

Thanks for posting this TR.

Quoting abrelosojos (Thread starter):
I was rather impressed with the redesigned Turkish website at www.turkishairlines.com - sadly though, while it looks great on the cover, under the hood functionality is severely limited. While one can get view and print bookings, and generate e-ticket numbers, there is no functionality to chose a seat.

So it's nicely designed but not that functional. I appreciate a good website design, but I appreciate functionality more... Frankly it's ridiculous to not be able to choose a seat online in this day and age!

Quoting abrelosojos (Thread starter):
Now, before anyone can check in for flights to the U.S. (along with U.K., Canada, and Israel), they must go through a rather elaborate security circus. This is an usual requirement for airlines flying to the U.S. Some airlines and airports do it well (HKG, NRT, SIN, DEL, LHR, FRA, etc.) and so do it extremely poorly (CDG, DOH, DXB, LIM, etc.)

UK and Canada too? I've only ever seen this elaborate security theater for US and Israel. I wouldn't have thought Canada is as paranoid as the other 3 though.

Quoting abrelosojos (Thread starter):
the need to show outbound tickets from the U.S.

Really? They think they're immigration agents now? Not good, not good at all. Someone needs to calm them down.

Quoting abrelosojos (Thread starter):
Nor was I annoyed at having to detail every aspect of my stay, and produce hotel reservations

I would have been.

Quoting abrelosojos (Thread starter):
They clearly enjoyed their power and I saw them being disrespectful and even abusive to several people.

What a nice experience. Yes, it seems the ground staff in IST must improve; many many reports touch on the same thing.

Quoting abrelosojos (Thread starter):
I was airside and ready to go to TK’s global lounge. Now, this is where TK begins to redeem itself. Before the renovation, the lounge was pretty good – now, it is simply brilliant. Definitely one of the best global J Class lounges out there – it has everything from a library, pool table, lockers, relaxation rooms, widescreen TV’s, internet, laptop stations, a piano bar type area, video games, and of course MANY food stations supplying both hot and cold food

Looks absolutely brilliant, you're right!

Quoting abrelosojos (Thread starter):
hile I am not a huge fan of the 2-3-2 arrangement in JCL,

Neither am I... To pay that amount of money and get stuck in a middle seat is appalling.

Quoting abrelosojos (Thread starter):
Korean and Asiana are notoriously guilty of having the same damn BIBIMPAP on every flight – and TK seems to be going that way.

LOL. Yes, my friend who always goes home in KE F always talks about bibimbap when he returns. I'm unfamiliar exactly if he means in Seoul or in F, but it's definitely an obsession, it seems.

Thanks for another great report, Alex!


User currently offlineairlineanorak From United Kingdom, joined Sep 2007, 85 posts, RR: 0
Reply 15, posted (2 years 2 months 4 weeks 19 hours ago) and read 20327 times:

Great TR!

The bed looks very comfortable and the food looks good too.

I pleasant way of spending almost 14 hours.  


User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 15
Reply 16, posted (2 years 2 months 4 weeks 10 hours ago) and read 19670 times:

Hello Alex


Great to follow up on TK. Too bad about the IST expercience, I have the same feeling about CBP and TSA in some airports in the US as well.

Sorry to hear about the off crew as well, besides that TK seems to still have a top product out there.

Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlineAvianca From Venezuela, joined Jan 2005, 5925 posts, RR: 40
Reply 17, posted (2 years 2 months 4 weeks 10 hours ago) and read 19662 times:

great report as usual!

well also you are mentioning that they are serving always the same food, it still looks very yummy!
I really hope to have a chance in the future to travel with TK, specially in Business Class...

btw... were are you right now... let me know when you are finally for at least 1 night in CCS ... in order to have some drinks.

Cheers
Avianca



Colombia es el Mundo Y el Mundo es Colombia
User currently offlineIrishAyes From United States of America, joined Jan 2008, 2191 posts, RR: 15
Reply 18, posted (2 years 2 months 4 weeks 9 hours ago) and read 19587 times:

Quoting abrelosojos (Thread starter):
In October of 2011, I had the pleasure of attending a weekend wedding of a good friend of mine from graduate school days. He is a Turkish fella and work with the Ministry of Foreign Affairs in Ankara.

Awww. I love how the Turkish have deep ties to the Chicago-area schools (undergraduate and graduate alike). Back when my cousin was at U of C, I had a blast partying with her Turkish friends.

Quoting abrelosojos (Thread starter):
On a personal note, TK is one of the few airlines that I strongly think is poised for long-term growth.

Hmm...interesting. Is it a globally diverse carrier, in terms of having a management team that represents people from different backgrounds/nationalities? Would think that is a key formula to success to support the type of growth plans TK has in mind...(correct me if I am mistaken...)?

Quoting abrelosojos (Thread starter):
I was not upset about the inane questions, the multiple copies of my passport being made, the need to show outbound tickets from the U.S., or the fact that my business card was requested to “verify” that I worked in the airline industry. Nor was I annoyed at having to detail every aspect of my stay, and produce hotel reservations. What bothered me and got me riled up was the attitude while doing the entire thing. There was an air of superiority with the power of these agents had clearly gone into their head. Anyone who was not American or Turkish must be illegally trying to enter the U.S.

Oy. Are you serious?? This is important for me to know - some of us here are considering doing a mileage run to IST later on this year, as they are offering fantastic Y fares from ORD. yeesh....

Quoting abrelosojos (Thread starter):
As many know, TK is one of my favorites – and despite this poor performance, they remain so. I hope that this is a one-off and this inconsistent service deliveries will stabilize. I would still go out of my way to fly Turkish … but on this flight, thumps stay in neutral position

Well, I hope this isn't a sign that TK is going the ways of EK...

Thanks for the TR!



next flights: jfk-icn, icn-hkg-bkk-cdg, cdg-phl-msp
User currently offlinedebonair From Germany, joined Jan 2004, 2429 posts, RR: 4
Reply 19, posted (2 years 2 months 4 weeks 8 hours ago) and read 19515 times:

Nice TR, great to read...

Quoting abrelosojos (Thread starter):
Now, before anyone can check in for flights to the U.S. (along with U.K., Canada, and Israel), they must go through a rather elaborate security circus.



Which circus?! My flights this year to the US were smoother than any flights between EUROPE (Schengen) and the UK... Online Check-In, Bag drop off, (Standard) Security, Boarding - NO questions, NO hassle at alll.
Might be a difference between ESTA Visa holders and "others"; I don't know why?!


User currently offlineabrelosojos From Venezuela, joined May 2005, 5099 posts, RR: 55
Reply 20, posted (2 years 2 months 4 weeks 8 hours ago) and read 19508 times:

Quoting MHTripple7 (Reply 10):
Interesting read, the TK hard product looks phenomenal. Shame to hear about the sub-par soft product though, perhaps they are having growing pains with their massive expansion?

= Ya. While their connection process has needed improvement, it seems now that the entire ground OPS could do with an overhaul. Sad really. I shudder to think how IST will look once their massive expansion is complete.

Quoting MHTripple7 (Reply 10):
Oddly enough, I don't recall ever doing anything like this. At some airports, I remember presenting my passport and ticket before entering the check-in line, but I don't think I was questioned or anything. Are U.S. citizens subjected this too? Perhaps my memory is failing me, it's been a while since I've flown internationally.

= I have a feeling US citizens probably go through something far less annoying.

Quoting MHTripple7 (Reply 10):
Wow, I'd like to hang there for several hours. Unbelievable!

= Agreed.

Quoting MHTripple7 (Reply 10):
That's the nicest bathroom I've ever seen. Must be only one-upped by the EK A380 shower bathrooms.

= It is missing windows  . That is my weak spot ...

Quoting MHTripple7 (Reply 10):
The TK cabin looks quite comfortable. I really don't mind the 2-3-2 configuration, obviously as long as I'm not in the middle. But the whole interior color scheme is unique yet soothing.

= Agreed. But given current load environment, there are chances being stuck in the not-so-private middle.

Quoting MHTripple7 (Reply 10):
Quoting abrelosojos (Thread starter):
Korean and Asiana are notoriously guilty of having the same damn BIBIMPAP on every flight – and TK seems to be going that way.

Funny you mention this, when I flew OZ in J on 4 flight segments (within a month), I had steak on every flight!

= LOL. I think that is the Western option! What flights were you on?

Quoting LAXintl (Reply 11):

Regarding the chef onboard that is part of the DO & CO catering model. Austrian has it, Gulf Air has it, Etihad has them etc.

= Yes. I believe GF was the pioneer on this one.

Quoting LAXintl (Reply 11):
These inflight chef’s do work however – and help make individual meals. You should see them for breakfast especially where things like egg items are made from scratch per individual passenger request.

So imo not only do they provide good PR value, they provide key support and knowledge about food preparation and service beyond the a standard flight attendant warm and serve mentality.

= Fair enough - but if an airline is not making money, it is the first that needs to go. I would prefer having a well groomed crew who knows what the are talking about than an additional person.

Quoting 767747 (Reply 13):
Great report on TK!

It looks like you had a really nice flight with them - Their Business product looks really great, and the on-board chef is definitely a big plus!

= Thanks. Flight was OK.

Quoting dc9northwest (Reply 14):
So it's nicely designed but not that functional. I appreciate a good website design, but I appreciate functionality more... Frankly it's ridiculous to not be able to choose a seat online in this day and age!

= Ya. I have never got this. Worse case, charge me for it!

Quoting dc9northwest (Reply 14):
UK and Canada too? I've only ever seen this elaborate security theater for US and Israel. I wouldn't have thought Canada is as paranoid as the other 3 though.

= Yup.

Quoting dc9northwest (Reply 14):
Really? They think they're immigration agents now? Not good, not good at all. Someone needs to calm them down.

= Agreed.

Quoting dc9northwest (Reply 14):
LOL. Yes, my friend who always goes home in KE F always talks about bibimbap when he returns. I'm unfamiliar exactly if he means in Seoul or in F, but it's definitely an obsession, it seems.

Thanks for another great report, Alex!

= You're welcome. Does he live in Chicago?

Quoting airlineanorak (Reply 15):

Great TR!

The bed looks very comfortable and the food looks good too.

I pleasant way of spending almost 14 hours.  

= Agreed. Thanks.

Quoting MSS658 (Reply 16):
Hello Alex


Great to follow up on TK. Too bad about the IST expercience, I have the same feeling about CBP and TSA in some airports in the US as well.

Sorry to hear about the off crew as well, besides that TK seems to still have a top product out there.

Greetings
Marc

= Marc, trust me, the CBP and TSA agents are significantly better than IST. Maybe, they got their training from Doha  .

Quoting Avianca (Reply 17):
great report as usual!

well also you are mentioning that they are serving always the same food, it still looks very yummy!
I really hope to have a chance in the future to travel with TK, specially in Business Class...

btw... were are you right now... let me know when you are finally for at least 1 night in CCS ... in order to have some drinks.

Cheers
Avianca

= In Sydney. You are the first person on my call list  . Thanks again for stopping by. What's next from you?

Quoting IrishAyes (Reply 18):
Awww. I love how the Turkish have deep ties to the Chicago-area schools (undergraduate and graduate alike). Back when my cousin was at U of C, I had a blast partying with her Turkish friends.

= Ya. It was the same during the MBA program - we would call it the the neo-BRICS click - the group was primarily Mexico/Venezuela/Brazil/Turkey/India.

Quoting IrishAyes (Reply 18):
Hmm...interesting. Is it a globally diverse carrier, in terms of having a management team that represents people from different backgrounds/nationalities? Would think that is a key formula to success to support the type of growth plans TK has in mind...(correct me if I am mistaken...)?

= I don't think there is one way to management success. I do think that TK's culture (and corporate Turkey in general) is way too inward looking.

Quoting IrishAyes (Reply 18):
Oy. Are you serious?? This is important for me to know - some of us here are considering doing a mileage run to IST later on this year, as they are offering fantastic Y fares from ORD. yeesh....

= As an American, you'd be fine.

Quoting IrishAyes (Reply 18):
Well, I hope this isn't a sign that TK is going the ways of EK...

= I hop not!

Quoting IrishAyes (Reply 18):

= I hear from the grapevine that you visited an airline HQ recently. Are we getting a TR?

Thanks for stopping by everyone.

Saludos,
A.



Live, and let live.
User currently offlineabrelosojos From Venezuela, joined May 2005, 5099 posts, RR: 55
Reply 21, posted (2 years 2 months 4 weeks 8 hours ago) and read 19499 times:

Quoting debonair (Reply 19):
Which circus?! My flights this year to the US were smoother than any flights between EUROPE (Schengen) and the UK... Online Check-In, Bag drop off, (Standard) Security, Boarding - NO questions, NO hassle at alll.
Might be a difference between ESTA Visa holders and "others"; I don't know why?!

= I think you are special  . Where were you flying from/to?

Saludos,
A.



Live, and let live.
User currently offlineAvianca From Venezuela, joined Jan 2005, 5925 posts, RR: 40
Reply 22, posted (2 years 2 months 4 weeks 8 hours ago) and read 19488 times:

Quoting abrelosojos (Reply 20):
Thanks again for stopping by. What's next from you?

well booked some days ago a reall bargain on the new CM flights to REC.

CCS-PTY-REC-PTY-CCS for just 3700 VEF all in, would say not bad, specially that for the dates they have a miles promo, you will get for each flown mile, 1 additional one, so it should be all in all around 18.000 miles - also I am working hard to get finally * Gold!

I will try to make of course a report.

Cheers and looking forward to have some Buchanans down in CCS.

Avianca



Colombia es el Mundo Y el Mundo es Colombia
User currently offlinekiramakora From Argentina, joined Aug 2006, 547 posts, RR: 0
Reply 23, posted (2 years 2 months 4 weeks 7 hours ago) and read 19399 times:

As usual, exemplary trip report. I too have noticed a service decline at Turkish. It is still not as bad as Emirates or Qatar Airways, but sadly, headed there.

User currently onlinemxp From Italy, joined Aug 2003, 456 posts, RR: 0
Reply 24, posted (2 years 2 months 4 weeks 7 hours ago) and read 19373 times:

Thanx for sharing Alex
I did the exact same flight 20 days ago in premium economy and was my first time testing TK. I was satisfied and a good impression even if i discover now they dont have put my miles and more for points. In fact i had the same impression at gate regarding flight to Usa they look like u are strange doing the flights u are going to do and for a moment i thought they dont let me departing because even after 4 printing presented he was not convicted enough i had a return ticket
But the service was good and that enough
ALberto


25 dc9northwest : Yes, he does. He goes to U of C as well, actually. It's all hush-hush about him though. He's not an aviation nut--and doesn't enjoy travelling--he lo
26 Post contains images abrelosojos : = Haha. Star Gold is more hype than anything for me - sure you get lounge access, but some of the lounges are getting as crowded as the terminals the
27 mvecchi4 : Hey everyone, Great report as usual abrelosojos. Me estas dejando morir! I'm in! Regards, Miguel.
28 The777Man : Hi Alex ! Very good to see another report from you especially one on TK's flight to LAX! It seems TK have a lot to improve with their ground service.
29 debonair : Hi my dear friend, I was travelling this year from FRA and ZRH to JFK and to ORD on SQ/LX. I forgot, in ZRH I was stopped at the E-gate and had a ver
30 Post contains images Avianca : well actually I am working more on UA status, as I am travelling a lot (or at least I am trying to) with CM - hence free upgrades are not bad, and re
31 flightsimboy : Alex, thanks for putting this report together after requests from other a.netters including myself...thanks! Are they this way with those travelling t
32 Post contains images mxp : Italian passport Alex but was perhaps the itinerary the look loke a bit strange ist-lax-hnl-gum-hkg and return to europe Alberto
33 Post contains images dc9northwest : Well, not a legacy kid in the traditional sense, haha. Hmmm I thought you might Sorry for not being clear. I almost always get the questioning, whate
34 Post contains images 817Dreamliiner : Hey Alex Another Great report! TK always has a solid product, would love to fly to fly them sometime in the future. Hope you had a chance to read my r
35 gabrielchew : Nice report Alex…looks like you had a nice flight. Ha, we seem to be polar opposites! I loved Beirut, and really quite dislike TK and SN! Oh dear, d
36 lufthansa747 : Nice report, A. Flying their 333 in J to IST to SIN CGK tomorrow. There sure has always been champagne onboard, Gosset Grande Reserve to be exact. But
37 Post contains images stipica : Hi Alex ! still flying ? and then visit Recife and when I was there friend of my own a house on F.de Noronha few caipirinhas then to B.A. work work wo
38 ba319-131 : Nice read as usual Alex, thanks for posting. - This is much needed, IST is very busy, at least was when I flew out a few months ago. - Agreed, what an
39 adamspotter : Hi there, Outstanding report, enjoyed every bit of it! Sorry to hear that you didn't get the same experience as in your other 2 reports. Like you say
40 PlaneHunter : Hi A., nice report, the product looks fine in general. But it seems the massive growth makes it more and more difficult to offer a consistent service
41 Post contains images abrelosojos : = Gracias amigo. = Agreed. I think part of the problem is that they still don't think providing a seamless ground experience enhances the overall off
42 Avianca : so you are moving back to Pakistan or its Nepal? Hope we can still catch up a drink before you are leaving CCS? cheers Avianca
43 Post contains links 817Dreamliiner : Sure no prob: Uni's Over! MAN-LGW-ANU-MNI On BA And SVG Air (by 817Dreamliiner Jun 19 2012 in Trip Reports)
44 Post contains links LAXintl : LAX TK manager is a lady first name of Fatma. Better get used to it. The eggplant and kebabs are the signature dish - award winning may I add; http:/
45 Post contains images abrelosojos : = Haha. No move to Pakistan or Nepal. Taking a position at PIA is a career limiting move . The offer is for an airline in the Gulf ... let's see. I m
46 The777Man : No, he was just one of their supervisors at the airport I think. Looking forward to that. It looks like T5 will get their first 77L in Feb or Mar 13
47 NZ107 : Hi Alex, Another great TR, thanks for sharing. Wow, how horrible. I'd hate to be subject to all that.. I guess it could be put down to the fact that I
48 bgm : Hi Alex, Thanks for the excellent trip report. Very detailed and mirrors my experience on my recent IST-IAD flight. My flight was on the old JCL on th
49 planiac787 : Great Trip report as usual!! Cheers
50 abrelosojos : = These are becoming more and more regular at IST. I really do wish someone high up at TK takes time to read the reports and does something about it.
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