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Get Outta Here! With SCOOTitude - Down Under!  
User currently offlineInitious From Singapore, joined Dec 2008, 1066 posts, RR: 6
Posted (2 years 4 months 3 days 7 hours ago) and read 15546 times:

Introduction




On 25th May 2011, Singapore Airlines made an extraordinary announcement. It was made known to the world that they were going to launch a long haul low cost carrier operating Boeing 777-200ERs handed down from them but has yet to give it a name and reveal further details. However, it was known that it will fly to destinations like Australia and China with a 2-cabin service, Premium Economy (known as ScootBiz now) and Economy.


Scoot's concept livery (Photo taken from Scoot's Facebook page)


Excited at the prospect of a new Singaporean airline, I followed the airline's news whenever it popped up. The airline name was finally announced in November last year - Scoot. Short and sweet! Apparently, they will start operations with 2 Boeing 777s, namely 9V-SQA and 9V-SQC to be re-registered as 9V-OTA and 9V-OTC respectively.


Scoot's CEO, Campbell Wilson at Scoot's official launch in November 2011 (Photo taken from Scoot's Facebook page)


The first destination of the airline was finally announced early this year - Sydney. This was not what most of us had expected, a direct competition with its parent airline. Gold Coast was announced shortly after that, followed by Tianjin. The announcement of the Tianjin route was accompanied by revealing the Chinese name of the airline - 酷航. It essentially means "cool airline" in English.


The CEO is rarely the face of the airline, but here he is again, introducing the Chinese name of the airline (Photo taken from Scoot's Facebook page)


The most exciting moment came when the airline opened reservations for SIN-SYD and SIN-OOL respectively. The SIN-SYD route was due to start on 26th June as stated initially and that made lots of aviation enthusiast alike book the flight on that day, hoping to be on the inaugural. Our hopes were then dashed when in April they announced that the inaugural flight would be on 4th June, what a bummer! However, despite all the hoo-hah, I managed to secure a fare of S$491 (306 EUR) for SIN-SYD inclusive of taxes, credit card fees and the "super seats" selection at S$30 per way for both ways.

There were no news of the first aircraft being rolled out in the bright yellow and white livery until around 2 weeks before the flight and the test flight was done exactly a week before their inaugural flight. It was an exciting day for Singaporean aviation enthusiasts and lots sped down to Changi Airport to catch a glimpse of the beast. Some lucky ones even got a picture and got onto the banner news, as per shown above.


Scoot crew with their first aircraft (Photo taken from Scoot's Facebook page)


The 2 Scoot "babies" were soon named via a naming contest open to the public. No voting was done but "Barry" and "Goin' Scootin'" was chosen for the names of the 2 babies. I normally have no problems with aircraft names, but "Barry" just doesn't do it for me.

Scoot had their first flight on 9V-OTC, nicknamed "Goin' Scootin'" on 4th June 2012. However, it was delayed for around 2 hours due to a technical fault in the aircraft. Besides that, Scoot had very poor on-time performance during its first few weeks of operations with delays up to 6 hours on a certain Gold Coast flight. A good explanation was given by their chief engineer on the Facebook page which was a pretty nice touch and I would love all airlines to do something like that.

Booking a flight to Australia also meant I will log a new continent. Having never flew out of Asia before in my entire life (furthest I've been to was Dubai) this was certainly a dream I have been wanting to fulfill for years. I have decided to make a detour to Adelaide to visit Ish, one of my long distance friends whom I have not met for a year.

Going on this Scoot flight also meant I had completed some "achievements" personally.
- First Scoot flight
- First visit to Australia
- First flight out of Asia
- Crossing the 100,000km flown threshold (around halfway through the flight)
- Longest flight in my life

Not a bad record, I suppose?  
Booking Process


Booking was done on their trendy website www.flyscoot.com. It was a pretty easy process and my confirmation was sent to me minutes after completing my booking. I was able to choose my seats and make payment without any problems.

The flight cost S$491 in total inclusive of Super Seat selection at S$30 per way. I remember not having enough money in my debit card account and I had to activate one of my friends for an emergency transfer of funds over to my account which he gladly helped. Thanks, Adrian!

However, a call to their call centre less than 12 hours before my flight gives me the impression that their service leaves much to be desired. Firstly, the sound quality was the worst I have ever experienced. The sound was muffled, choppy and I could not even hear what the operator was trying to say. Guess there were some problems on their side. I tried requesting to change my seat from a "Super" seat to a "S-T-R-E-T-C-H" seat but was told that I had to pay S$168 (!!!!) for one way. On the website, Super seats were an extra S$30 while Stretch seats cost S$99 so I was fully expecting to pay only S$69 per way. I let the agent (which sounded like a Filipino) know about this and she came back to me with a price of S$198, which was still way over what I expected (S$138). She put me on hold several times to check the price and each time she mentioned that she will get back to me within 24 hours despite me telling her that my flight will depart in less than 12 hours.

Not a very pleasant experience to speak of, especially when it gives me a slight headache just trying to listen to what she's trying to say due to the bad sound quality. Think of it as a handphone at a place with very poor reception but I do not understand how it happens between 2 landline phones.

Pre-Flight


I arrived at the airport an astonishing 7 hours before my flight. Of course, I did not come this early for no reason. I was slated to meet fellow a.netter yapple for dinner and some spotting session. We even caught 9V-OTA, aka Barry flying back from SYD as TZ 1. Coincidentally, it will also fly me to SYD today. Pretty boring day for the aircraft, I guess. It was also my first ever sight of a Scoot aircraft.


All packed and ready to go!


Special visitor here today, VH-EBC of Jetstar which I nicknamed "Albino"


Our friend from Bangladesh makes an appearance too


Here comes another from Indonesia


9V-OTA arriving as TZ 1 from SYD (Photo credits Yap Wei Heng)


Dinner time!


At around 10.30pm, I bade goodbye to yapple after a pretty nice chatting and dinner session. Thanks for the company! I then headed over to Terminal 2 row 10 where Scoot operates their check in counters. I enquired for an upgrade to ScootBiz, wanting to do a first on a.net report on that but apparently all the window seats are sold out. Sorry, probably next time!


Still the best FIDS in the world!


Spot my flight!


Oh man, such a long walk to row 10...


The Scoot check in counters


I was greeted by a pretty kind agent at the check-in queue.

"Good evening Sir, to Sydney today?"
"Yes"
"May I have your passport please?"
"Sure"
"Do you have an Australian visa?"
"Yes I do"
"Thank you Sir, you may head to counter 8 to check-in"

At counter 8, I was yet again greeted by another kind agent.

"Good evening Sir, may I have your itinerary please?"
"Here is your boarding pass Sir, we will be boarding around 30-40 minutes before takeoff so please be at the gate before that"
"Yes, sure"
"Is there anything else Sir?"
"I guess that's all"
"Thank you and enjoy your flight"


My boarding pass


I headed to the gate, E27 right after immigration since I had nothing to do. I remember arriving at the gate at around 11.15pm, way before the gate opens at 1am. This meant that I had around 2 hours so I used my laptop while awaiting another fellow a.netter, moosecamel88 to come meet me.


Quiet place before the midnight rush starts


I wanna be a millionaire!


Sydney, here I come!


We had endless topics to talk about from photography to flying and even our army days. The gate was finally open at 1am and I am on my way to Scoot out of Singapore!

The Flight


Scoot Flight TZ 2 - 26 JUN 12
Origin: Singapore Changi Airport (SIN/WSSS)
Destination: Sydney (Kingsford Smith) Airport (SYD/YSSY)
Registration: 9V-OTA (Barry)
Aircraft: Boeing 777-200ER
Scheduled Time of Departure: 02:10am
Actual Time of Departure: 02:23am
Scheduled Time of Arrival: 11:40am
Actual Time of Arrival: 11.54am
Airborne Time: 7h 31m
Class of Travel: Economy
Seat: 23A

Security check was pretty fast but I was told that I had to empty my bottle, as usual. However, the agent did not allow me to drink inside the gate and I had to drink outside instead. What's the logic behind this, I don't know. In the end, I chose to throw the bottle away but ended up regretting.

Scheduled aircraft today was 9V-OTA, aka Barry. She was ex 9V-SQA from Singapore Airlines and has been owned by the airline ever since it has been delivered. It is one of the oldest Boeing 777-200ERs in the Singapore Airlines fleet. It also features derated thrust which certifies it at a lower MTOW as it was used for regional flights.


"Barry" parked at E27


It did not take long before boarding began at around 1.35am. Boarding was called by rows and I was glad to be one of the first groups to board as my seat is in the mini cabin of the aircraft, which meant that I will turn left instead of right after boarding at door 2L. It certainly feels special turning left instead of right!

There was a cheerful flight attendant at the door but she actually directed me wrongly when I showed her my boarding pass. Well, being the geeky me of course I knew the right direction to go! The first impression of the seat was that the legroom was pretty sufficient but the seats were sort of hard. Not very comfortable for an intercontinental flight, but good enough for the price I paid.


My seat for the 7h 30m flight


A mini cabin! Who needs ScootBiz? :p


Legroom was pretty decent too


The infamous cabin crew call button which most people pressed accidentally


Another look to the cabin


As boarding completed, I was pretty glad that I had the whole section of 3 seats to myself, a huge plus to the low price I paid! This meant more space to stretch out and no need to bother anyone to let me out when I walk around for cabin pictures or use the lavatory. We pushed back at 2.08pm and headed off to runway 20R for takeoff.


Onboard menu


I love this name, the Scootalogue


And the magazine, telling you to Scoot =)


Being a fun airline, this must not be missing too. However, I'd have expect some humour in it (Is it actually allowed though?)


The guide for Scootv, which you can rent iPads for S$22


You might be flying for Scoot next time, watch out...


Cabin crew doing safety demonstration


The takeoff felt pretty powerful and soon we lifted off Singaporean soil bound for Sydney, which will be my first ever venture into a new continent. The beautiful city lights came into view soon after takeoff but sadly I was unable to capture any.. However, it was completely dark outside soon after takeoff, but I can't help but to notice the beautiful starry sky that accompanied me on my journey. Even they are happy for me! The cabin remained pretty quiet for around an hour after takeoff which I assume that the crew are preparing the meals for BOB.


Only activity after takeoff - Handing out landing cards for Australia


Finally, the crew started taking orders for the meal service. I decided to go for a meal combo which consisted of a hot dish, a drink and a snack for S$17. I opted for the Soya Sauce Chicken, 7-Up and fruits. I was told that the hot dish would require a wait of 10-15 minutes which was fine by me. The uninterested f/a then brought me my drinks and fruits, accompanied by an Evian luggage tag which was a free gift that came along if you ordered any hot dish + pepsi product. The food was fantastic. The chicken went well with the rice and the aroma basically filled the air around me.


Drinks and snacks brought to me first with the luggage tag


My meal - Pretty tasty!


I finished my meal and started a little bit on this trip report before heading to sleep, with my rubbish still uncleared 30 minutes after I have finished my meal. Just as I started to fall asleep, I heard the f/a clearing up my rubbish. As I had some difficulties sleeping, I decided to purchase the comfort pack onboard to use the inflatable pillow and for my personal collection. However, it seem like they love ignoring call bells. I pressed the call bell and waited for 5 minutes, no answer. I pressed several times more and in the end I gave up and fell asleep. This is a very poor standard from Scoot I can say.


Chilling out


After around an hour's worth of sleep, I woke up and noticed that we were about to cross into Australia, signalling my logging of a new continent and possibly passing my 100,000km flown mark somewhere near too (was around 3000+ km to that number). The sunrise was simply beautiful, I'll let the pictures do the talking!


Walking around the cabin


The cabins more or less look the same, less the colour of the seats


Mr. Sun popping out somewhere


This is simply why I love flying


Greetings Australia, nice to meet you for the first time!


Cabin service started once again with the crew asking around if anyone wants anything for breakfast. As the row in front of me was served, I decided to call on the f/a to order some food to be replied by a very rude and impatient "Can you hold on?". Thumbs down for Scoot once again!

She approached me 5-10 minutes later and took my order. As I had several items to order, I went through one by one. It seem like she was in an extreme rush or something, I just ordered my first item and she seem to be prepared to scoot off somewhere else. Alas, my items were brought to me fast enough too. As she brought me my croissant first, I took a picture of it. As I clicked my shutters, my cheese and crackers and tea arrived too. After she saw my enormous camera she became friendlier than usual, probably thinking I am an airline critic or something? Well, I'm unofficially one I guess, or you won't be reading this!


My long awaited breakfast


Cheese and crackers with tea, to keep me awake for the entire day of travelling


Cabin is alive once again


Captain announced at around 11.10am Sydney time that we will be arriving into SYD at around 12.05pm, pretty late from our scheduled 11.40am. However, I had a pretty long transit so I didn't have to worry. We were also put into a holding pattern northwest of Sydney, experiencing my first holding pattern with myself actually being aware of it.


Turning for holding pattern


Nice Australian clouds


Turned pretty foggy


..To cloudy


Greetings Sydney!


I'd assume this is the CBD of Sydney


More views


About to make my debut appearance on Aussieland, are you ready?


Good morning Sydney!


Barry making a huge announcement that another person has logged a new continent while passing by runway 07/25


Probably even heaven was touched that it's tearing


Thanks for the flight, Barry!


We finally touched down in SYD at 11.54am, ready to explore a whole new continent.


Walking to immigration


After immigration - Looks pretty plain I think


This was where I met a kind Australian lady - How? Look out for the next TR =)


Conclusion

Scoot was an average carrier. Service wise, their ground staff was top-notch but their call centre and onboard service leaves much to be desired. There were also no announcements or whatsoever onboard to let the passengers known what was happening. Being a new airline, I'm sure there are rooms for improvements as hope Scoot will get better and better as time goes by. Having being unhappy with certain parts of their service, I would still not hesitate to fly them if the price is right.

Coming Up: Flying in Australia on a Virgin Kangaroo - SYD-MEL-ADL


Hehe, you can't see me...


Previous Trip Reports


Flying 5 Star - SQ SIN-CAN-SIN (2009) (by Initious Mar 26 2010 in Trip Reports)
Sardines In A Can - Jetstar Asia SIN-HKG-SIN (by Initious Mar 29 2010 in Trip Reports)
Away We Go - China Southern SIN-CAN-WUH Vv (1/2) (by initious Apr 2 2010 in Trip Reports)
Away We Go - China Southern WUH-CAN-SIN (2/2) (by initious Apr 14 2010 in Trip Reports)
Oldest Vs Newest: Royal Silk Class On Thai (by Initious Jun 13 2010 in Trip Reports)
First On Airliners.net - CZ Shanghai To Shantou (by Initious Jun 27 2010 in Trip Reports)
18 Hours Of Royal Orchid Service: Thai PVG-BKK-SIN (by initious Jul 27 2010 in Trip Reports)
Good Morning Borneo! - Where Silkair Unwinds... (by initious Oct 17 2010 in Trip Reports)
Irama AirAsia! - Kota Kinabalu To Singapore (by initious Oct 24 2010 in Trip Reports)
Great Asia Trip Part 1 - Propping To Luxury (by Initious Mar 23 2011 in Trip Reports)
Great Asia Trip Part 2 - In Love With Emirates (by initious Mar 27 2011 in Trip Reports)
Great Asia Trip Part 3 - The Arabian Adventure (by initious Apr 15 2011 in Trip Reports)
Great Asia Trip Finale - Brothers In Bangkok (by initious May 9 2011 in Trip Reports)
Flying The Orange Star Monopoly - SIN-SWA On 3K (by initious May 18 2011 in Trip Reports)
China Southern SWA-CAN - Do They Deserve 4 Star? (by initious May 21 2011 in Trip Reports)
A Dream Come True - SQ Business Class CAN-SIN (by initious Jun 13 2011 in Trip Reports)
Malaysia Boleh! - To Malaysia With 3K And AK (by initious Jun 30 2011 in Trip Reports)
Flying On My Birthday - The Triangle In SEA (by initious Jul 18 2011 in Trip Reports)
People: They Make An Airline. Cathay SIN-HKG (by Initious Jan 28 2012 in Trip Reports)
Cathay, Make Up Your Mind! HKG-SIN On The A333 (by initious Mar 26 2012 in Trip Reports)
1 New Airport, 10 Steps Forward. Jetstar SIN-SWA (by initious Apr 22 2012 in Trip Reports)
China "Sudden" Airlines SWA-HKG - 4 Star? Really? (by initious Apr 27 2012 in Trip Reports)
Celebrities In Asia's World City - Jetstar HKG-SIN (by Initious May 13 2012 in Trip Reports)


One way I will fly around the world!
28 replies: All unread, showing first 25:
 
User currently offlineronerone From Jordan, joined Aug 2004, 1663 posts, RR: 53
Reply 1, posted (2 years 4 months 3 days 6 hours ago) and read 15379 times:

A Scootin' TR on Scoot, with some Scootin' pictures   (Sorry, this cheesy line felt so appropriate)

Thank you for posting this rather quickly after your flight as i was waiting for it!

I am actually surprised at the horrendous loads on your flight, as it was the total opposite to mine where every single seat was occupied!

Too bad about the poor call centre experience, and hopefully this will be tweaked out soon! Also, It wasn't surprising that you had an average set of crew to be honest. The set that operated my flight was good, but one was rather rude and had the same tone of voice as you described here. Needless to say if she worked for SQ with that attitude, she would have been skinned alive   haha

By the way, how many times was the call button accidentally pressed during the flight? On my flight it kept chiming nonstop for the entire 8+ hours!; it was mad! I had to beg the crew to stop it because it was driving me insane. So i assume this is the reason why they did not attend to your call button press   .. If there is anything i think Scoot needs to address, it would definitely be the silly location of that button on the seat!

Other than that, i think Scoot will get on a learning curve rather fast, and i think they will be better than AirAsia X. they will just need some time for now  


Many thanks for sharing this! And hope you and Mr. Ish had a blast in OZ  


Cheers,
Roni



A Stop Away From One-Stop, Is Non-Stop : Airbus A340-500
User currently offlinesultanils From Belgium, joined Mar 2010, 1751 posts, RR: 30
Reply 2, posted (2 years 4 months 3 days 4 hours ago) and read 14807 times:
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Hello Daniel,

Thanks for taking the time to compose this excellent report on the new Scoot airline. I’m a bit surprised to see that their were quite some issues on the first days/weeks op operations. Your call centre call (pun intended) in fact puts this SQ sister’s service desk to shame. The employee you spoke with was clearly not well informed! Also the encounters with some surly crew members apparently left a sour taste in your mouth afterwards, understandably!
I do hope they get their act together soon and let’s see if this ‘minor’ annoyances soon will be a thing of the past.

Quoting Initious (Thread starter):
I managed to secure a fare of S$491 (306 EUR) for SIN-SYD inclusive of taxes, credit card fees and the "super seats" selection at S$30 per way for both ways.

Good but not excellent value. Any idea how much the big sister wants for the same flight?

Quoting Initious (Thread starter):
The 2 Scoot "babies" were soon named via a naming contest open to the public. No voting was done but "Barry" and "Goin' Scootin'" was chosen for the names of the 2 babies. I normally have no problems with aircraft names, but "Barry" just doesn't do it for me.

Agreed, that ‘Barry’ name is quite ridiculous.

Quoting Initious (Thread starter):
A good explanation was given by their chief engineer on the Facebook page which was a pretty nice touch and I would love all airlines to do something like that.

Any idea what he said?

Quoting Initious (Thread starter):
My seat for the 7h 30m flight

That’s a real yellow seat alright. My eyes hurt by looking at it on the screen already, let alone what it is like in real. It resembles a bit the older TG seating

Quoting Initious (Thread starter):
The infamous cabin crew call button which most people pressed accidentally

That one is placed very awkwardly indeed. Did you push it accidently as well?

Quoting Initious (Thread starter):
Cabin crew doing safety demonstration

She looks kinda bored.

Quoting Initious (Thread starter):
Handing out landing cards for Australia

Pure coincidence most likely but these are yellow as well!

Quoting Initious (Thread starter):
I pressed the call bell and waited for 5 minutes, no answer. I pressed several times more and in the end I gave up and fell asleep. This is a very poor standard from Scoot I can say.

They were probably already quite annoyed by the zillion ding dongs that have sounded by then...

Quoting Initious (Thread starter):
I decided to call on the f/a to order some food to be replied by a very rude and impatient "Can you hold on?". Thumbs down for Scoot once again!

What an attitude!

Sultanils



In thrust we trust.
User currently offlineInitious From Singapore, joined Dec 2008, 1066 posts, RR: 6
Reply 3, posted (2 years 4 months 2 days 19 hours ago) and read 13799 times:

Hi Roni,

Quoting ronerone (Reply 1):
A Scootin' TR on Scoot, with some Scootin' pictures

Thank you! Yes that sentence was pretty interesting actually. :P

Quoting ronerone (Reply 1):
Thank you for posting this rather quickly after your flight as i was waiting for it!

You're welcome! Now I'm awaiting your reports on many more of your flights! *hints*

Quoting ronerone (Reply 1):
I am actually surprised at the horrendous loads on your flight, as it was the total opposite to mine where every single seat was occupied!

Yeah, I was pretty shocked at the light load too. Most people had an entire row to themselves!

Quoting ronerone (Reply 1):
Too bad about the poor call centre experience, and hopefully this will be tweaked out soon!

They'd better do or I'll be boycotting them!

Quoting ronerone (Reply 1):
Also, It wasn't surprising that you had an average set of crew to be honest. The set that operated my flight was good, but one was rather rude and had the same tone of voice as you described here. Needless to say if she worked for SQ with that attitude, she would have been skinned alive

Haha, quite true about that. I felt pretty disrespected as a passenger at that moment. Guess she tried to make it up after that by being more polite.

Quoting ronerone (Reply 1):
By the way, how many times was the call button accidentally pressed during the flight? On my flight it kept chiming nonstop for the entire 8+ hours!

Same here!

Quoting ronerone (Reply 1):
Other than that, i think Scoot will get on a learning curve rather fast, and i think they will be better than AirAsia X. they will just need some time for now  

Really hope they do, they look pretty good image wise! Great job on the publicity department.

Quoting ronerone (Reply 1):
Many thanks for sharing this! And hope you and Mr. Ish had a blast in OZ

We certainly had! =)

Hi Nils,

Quoting sultanils (Reply 2):
I’m a bit surprised to see that their were quite some issues on the first days/weeks op operations.

Me too, I'd have thought they'd have a smooth sailing trip at least. However, most of the issues were with the planes that came out of storage after a year or so and seeing their age (around 15 years) this doesn't come much as a surprise.

Quoting sultanils (Reply 2):
Your call centre call (pun intended) in fact puts this SQ sister’s service desk to shame.

SQ's service desk wasn't that fantastic either. Surprisingly the best I got was from Jetstar Asia.

Quoting sultanils (Reply 2):
I do hope they get their act together soon and let’s see if this ‘minor’ annoyances soon will be a thing of the past.

Yes, and reports about service standards like on my flight would long be history!

Quoting sultanils (Reply 2):
Good but not excellent value. Any idea how much the big sister wants for the same flight?

Around S$1200. Certainly there were better fares like S$260 which another a.netter got. However, still pretty great value for a fairly long intercontinental flight.

Quoting sultanils (Reply 2):
Agreed, that ‘Barry’ name is quite ridiculous.

I did not want to get on this aircraft at first, for obvious reasons.

Quoting sultanils (Reply 2):
Any idea what he said?

https://www.facebook.com/photo.php?fbid=380237052035829&set=a.241287689264100.58604.195291693863700&type=3

It's a pretty long story, have fun reading! I hope every airline would do this seriously.

Quoting sultanils (Reply 2):
That’s a real yellow seat alright. My eyes hurt by looking at it on the screen already, let alone what it is like in real. It resembles a bit the older TG seating

It was quite pleasing to the eyes in real actually.

Quoting sultanils (Reply 2):
That one is placed very awkwardly indeed. Did you push it accidently as well?

Surprisingly for my slightly larger size, I did not. I did not get how others of a smaller size would press it accidentally.

Quoting sultanils (Reply 2):
She looks kinda bored.

Certainly. However, you can't blame her since she's working at 2am.  
Quoting sultanils (Reply 2):
Pure coincidence most likely but these are yellow as well!

Definitely pure coincidence, or maybe Aussie is changing their landing card colours to fit Scoot's inaugural flight.  
Quoting sultanils (Reply 2):
They were probably already quite annoyed by the zillion ding dongs that have sounded by then...

I guess so. However that does not give them a reason to completely ignore me waving at one of the cabin crew passing right by my aisle... (not mentioned in the report)

Quoting sultanils (Reply 2):
What an attitude!

Mood swing or lack of sleep I guess.

Regards,
Daniel



One way I will fly around the world!
User currently offlinegabrielchew From United Kingdom, joined Aug 2005, 3311 posts, RR: 12
Reply 4, posted (2 years 4 months 2 days 18 hours ago) and read 13653 times:

Nice report Dan, although I don't think Scoot is the airline for me! I'll stick to SQ!

Quoting Initious (Thread starter):
The airline name was finally announced in November last year - Scoot. Short and sweet!

Ridiculous name, and that paintjob looks like it cost about $5.

Quoting Initious (Thread starter):
due to start on 26th June as stated initially and that made lots of aviation enthusiast alike book the flight on that day, hoping to be on the inaugural. Our hopes were then dashed when in April they announced that the inaugural flight would be on 4th June, what a bummer!

Shame they changed dates on you

Quoting Initious (Thread starter):
Going on this Scoot flight also meant I had completed some "achievements" personally.
- First Scoot flight
- First visit to Australia
- First flight out of Asia
- Crossing the 100,000km flown threshold (around halfway through the flight)
- Longest flight in my life

Nice to get some first on your trip!

Quoting Initious (Thread starter):
The infamous cabin crew call button which most people pressed accidentally

Who thought that would be a good location?

Quoting Initious (Thread starter):
As boarding completed, I was pretty glad that I had the whole section of 3 seats to myself, a huge plus to the low price I paid!

Lucky for you...i guess it would be really cramped if the flight was full.

Quoting Initious (Thread starter):
Walking around the cabin

Looks quite unappealing. What did the Scootbiz look like? 2x4x2? 3x3x3?



http://my.flightmemory.com/shefgab Upcoming flights:LCY-ARN-AMS-LGW,STN-OTP-AMS-YUL,YQB-JFK-LAX-DUS-STN,LGW-DXB-BKK-HKG-
User currently offlinesignol From United Kingdom, joined exactly 7 years ago today! , 3017 posts, RR: 8
Reply 5, posted (2 years 4 months 2 days 17 hours ago) and read 13467 times:

Hi Daniel.

nicely done, to grab a promotional new fare. Of course, well done on your other firsts as well!
Good report as well!

Quoting Initious (Thread starter):
No voting was done but "Barry" and "Goin' Scootin'" was chosen for the names of the 2 babies

I actually like the name "Barry", I wonder if the next aircraft will be called "Sheila"?  
Quoting Initious (Thread starter):
However, a call to their call centre less than 12 hours before my flight gives me the impression that their service leaves much to be desired

Very bad service. On a par with the (in)famous Ryanair?

Quoting Initious (Thread starter):
A mini cabin! Who needs ScootBiz?

Very bright, I like the design and colours.

Quoting Initious (Thread starter):
I decided to go for a meal combo which consisted of a hot dish, a drink and a snack for S$17. I opted for the Soya Sauce Chicken

I take it then you didn't pre-book the meal? The hot dish especially looks very tasty!

Quoting Initious (Thread starter):
I'd assume this is the CBD of Sydney

A bit foggy and rainy for Aus!

I hope you enjoyed your first visit to Australia, and looking forward to Part 2!

Thanks

signol



Flights booked: none :(
User currently offlineplanesjoey From Singapore, joined Jul 2009, 32 posts, RR: 0
Reply 6, posted (2 years 4 months 2 days 9 hours ago) and read 12897 times:

Hi Initious!
Great report on Scoot! Hope to try them out some day before they disappear   

Did you find the TZ planes well-maintained? Or did they feel their age, like some of the older SQ 772?

Have fun in Australia!
Regards,
Joel



Aircraft flown: 313,319,320,321,332,333,343,345,380,717,732,733,734,737,73H,743,744,762,763,772,773,77W,AB4,
User currently offlineFlyboyOz From Australia, joined Nov 2000, 1987 posts, RR: 25
Reply 7, posted (2 years 4 months 2 days 6 hours ago) and read 12719 times:

Cool... you have got more detail about the inflight service and cabin. Interesting!

Chinese name of Scoot airlines is called "Cool airline"



The Spirit of AustraliAN - Longreach
User currently offlinebeeweel15 From United States of America, joined Nov 2003, 1769 posts, RR: 0
Reply 8, posted (2 years 4 months 2 days 6 hours ago) and read 12713 times:

Great report. Seems like a fun airline to fly. Hope they can Scoot over to the US. Looking forward to seeing a report from Scoot Business Class in the future.

User currently offlineInitious From Singapore, joined Dec 2008, 1066 posts, RR: 6
Reply 9, posted (2 years 4 months 9 hours ago) and read 11960 times:

Hi Gabriel,

Quoting gabrielchew (Reply 4):

Nice report Dan, although I don't think Scoot is the airline for me! I'll stick to SQ!

Thanks! Well I suppose you could try them out for a short route like SIN-BKK.  
Quoting gabrielchew (Reply 4):
Ridiculous name, and that paintjob looks like it cost about $5.

I actually love the name and the paint job. Looks pretty cool to me!

Quoting gabrielchew (Reply 4):
Who thought that would be a good location?

Time for a revamp!

Quoting gabrielchew (Reply 4):
Lucky for you...i guess it would be really cramped if the flight was full.

I guess so. But the 3-4-3 in a 777 didn't feel too cramped.

Quoting gabrielchew (Reply 4):
Looks quite unappealing. What did the Scootbiz look like? 2x4x2? 3x3x3?

2-4-2.

Hi signol,

Quoting signol (Reply 5):
nicely done, to grab a promotional new fare. Of course, well done on your other firsts as well!
Good report as well!

Thanks for reading!

Quoting signol (Reply 5):
Very bad service. On a par with the (in)famous Ryanair?

I think Scoot still does much better. At least they made me feel welcomed and upped their service by a little after the bad encounter.

Quoting signol (Reply 5):
I take it then you didn't pre-book the meal? The hot dish especially looks very tasty!

I couldn't do a pre-book as it was unavailable when I first booked my flight. It was only recently they let you pre-book meals and ipads onboard.

Hi planesjoey,

Quoting planesjoey (Reply 6):
Great report on Scoot! Hope to try them out some day before they disappear

Thanks! I think they'll still be around for some time, although how long I'm not sure.

Quoting planesjoey (Reply 6):
Did you find the TZ planes well-maintained? Or did they feel their age, like some of the older SQ 772?

The planes were very well maintained. Looked brand new! Didn't feel like it was 15 years old.

Hi FlyboyOz,

Quoting FlyboyOz (Reply 7):
Cool... you have got more detail about the inflight service and cabin. Interesting!

Thanks for the kind comments!

Hi beeweel,

Quoting beeweel15 (Reply 8):
Hope they can Scoot over to the US

They currently do not have plans to Scoot over to the US or Europe. I guess we can look forward to seeing them in North Asia and the Middle East.

Quoting beeweel15 (Reply 8):
Looking forward to seeing a report from Scoot Business Class in the future.

I will work on that, if I do fly Scoot again.  

Regards,
Daniel



One way I will fly around the world!
User currently offlinePRAirbus From Puerto Rico, joined Apr 2005, 1141 posts, RR: 1
Reply 10, posted (2 years 3 months 4 weeks 1 day 21 hours ago) and read 11651 times:

What a pity SQ is entering LCC mode!   No IFE on SCOOT? Fares must be very cheap! wow! :O

User currently offlinePlaneHunter From Germany, joined Mar 2006, 6853 posts, RR: 77
Reply 11, posted (2 years 3 months 4 weeks 1 day 7 hours ago) and read 11284 times:

Hi Daniel,

excellent report about your Scoot experience! Honestly, I was expecting a much better product, the hardware is really disappointing. Plain simple seats, no IFE - that's ridiculous!

Quoting Initious (Thread starter):
The most exciting moment came when the airline opened reservations for SIN-SYD and SIN-OOL respectively. The SIN-SYD route was due to start on 26th June as stated initially and that made lots of aviation enthusiast alike book the flight on that day, hoping to be on the inaugural. Our hopes were then dashed when in April they announced that the inaugural flight would be on 4th June, what a bummer! However, despite all the hoo-hah, I managed to secure a fare of S$491 (306 EUR) for SIN-SYD inclusive of taxes, credit card fees and the "super seats" selection at S$30 per way for both ways.

What a shame that they changed the inaugural date.

Quoting Initious (Thread starter):

Going on this Scoot flight also meant I had completed some "achievements" personally.
- First Scoot flight
- First visit to Australia
- First flight out of Asia
- Crossing the 100,000km flown threshold (around halfway through the flight)
- Longest flight in my life

Not a bad record, I suppose?

  

Quoting Initious (Thread starter):
Our friend from Bangladesh makes an appearance too

It's still painful to see a BG plane, especially at SIN!

Quoting Initious (Thread starter):
The first impression of the seat was that the legroom was pretty sufficient but the seats were sort of hard. Not very comfortable for an intercontinental flight, but good enough for the price I paid.

What a bad choice of color!

Quoting Initious (Thread starter):
My meal - Pretty tasty!

At least it tasted better than it looked!

Quoting Initious (Thread starter):
The cabins more or less look the same, less the colour of the seats

Were these seats once installed on a Biman DC-10 or a Thai A300?  


PH



Nothing's worse than flying the same reg twice!
User currently offlineNZ107 From New Zealand, joined Jul 2005, 6438 posts, RR: 38
Reply 12, posted (2 years 3 months 4 weeks 1 day 6 hours ago) and read 11247 times:

Hi Daniel,

Great TR of your experience on Scoot, an airline I probably wouldn't try for a little while! So thanks for flying it for me! 
Quoting Initious (Thread starter):
A good explanation was given by their chief engineer on the Facebook page which was a pretty nice touch and I would love all airlines to do something like that.

Haha just imagine doing that for an airline like DL or UA.. It'd be a permanent social media position  
Quoting Initious (Thread starter):
this was certainly a dream I have been wanting to fulfill for years.

It was inevitably going to happen..

Quoting Initious (Thread starter):
which I nicknamed "Albino"

So unique!  
Quoting Initious (Thread starter):
I decided to purchase the comfort pack onboard to use the inflatable pillow

I just wouldn't feel comfortable without a headrest.. Maybe ScootBiz is for me..  
Quoting Initious (Thread starter):
After immigration - Looks pretty plain I think

As are most departure areas.. And I'm sure your impression of the landside departure area wouldn't have been quite the same!

Quoting Initious (Thread starter):
Scoot was an average carrier. Service wise, their ground staff was top-notch but their call centre and onboard service leaves much to be desired. There were also no announcements or whatsoever onboard to let the passengers known what was happening. Being a new airline, I'm sure there are rooms for improvements as hope Scoot will get better and better as time goes by. Having being unhappy with certain parts of their service, I would still not hesitate to fly them if the price is right.

I guess they have a lot to learn so they will hopefully be better in the future when you try them again to another far fetched place  
Quoting PlaneHunter (Reply 11):
Plain simple seats, no IFE - that's ridiculous!

There was a report that it saved a couple of tonnes of weight so I guess if the cost of fuel didn't outweigh how much people would pay to use it, you'd be better off having a few iPads onboard for rental.


Cheers,
Nicholas



It's all about the destination AND the journey.
User currently offlineallrite From Australia, joined Aug 2007, 2154 posts, RR: 5
Reply 13, posted (2 years 3 months 4 weeks 10 hours ago) and read 10828 times:

Thanks for the enjoyable trip report. I'll possibly be flying with them later this month and it will be good to compare Scoot with Jetstar. I'm surprised at the costs of the food and entertainment - roughly the same or higher than the comparable Jetstar products. And the Scoot seats look less comfortable than Jetstar. We'll wait and see.

Quoting PlaneHunter (Reply 11):
Honestly, I was expecting a much better product, the hardware is really disappointing. Plain simple seats, no IFE - that's ridiculous!

It's much the same as their major long haul LCC competitors - Jetstar and AirAsiaX. Both provide portable IFE units. I can't say that I much like the units, but for the difference in ticket prices I'm personally happy to go without.



Applying insanity to normality
User currently offlineinitious From Singapore, joined Dec 2008, 1066 posts, RR: 6
Reply 14, posted (2 years 3 months 3 weeks 5 days 10 hours ago) and read 10038 times:

Hi PRAirbus,

Quoting PRAirbus (Reply 10):
No IFE on SCOOT? Fares must be very cheap!

Yes, the fares were pretty cheap. No IFE did not cause much of a problem for me too.

Hi PH,

Quoting PlaneHunter (Reply 11):
excellent report about your Scoot experience! Honestly, I was expecting a much better product, the hardware is really disappointing. Plain simple seats, no IFE - that's ridiculous!

Thanks for reading! I find the hardware pretty acceptable for me, should they maintain their price this way.

Quoting PlaneHunter (Reply 11):
What a shame that they changed the inaugural date.

Certainly! I was ultimately looking forward to the first flight!

Quoting PlaneHunter (Reply 11):
It's still painful to see a BG plane, especially at SIN!

I actually saw the A310 a few days ago..

Quoting PlaneHunter (Reply 11):
Were these seats once installed on a Biman DC-10 or a Thai A300?

Maybe..  

Hi Nicholas,

Quoting NZ107 (Reply 12):
Great TR of your experience on Scoot, an airline I probably wouldn't try for a little while! So thanks for flying it for me! 

Thanks for your comments! You're welcome.  
Quoting NZ107 (Reply 12):
Haha just imagine doing that for an airline like DL or UA.. It'd be a permanent social media position

I wouldn't mind a position like that!

Quoting NZ107 (Reply 12):
It was inevitably going to happen..

And with 1 down, it'll be many more to come!

Quoting NZ107 (Reply 12):
As are most departure areas.. And I'm sure your impression of the landside departure area wouldn't have been quite the same!

Certainly!

Quoting NZ107 (Reply 12):
I guess they have a lot to learn so they will hopefully be better in the future when you try them again to another far fetched place

I do hope they learn and improve rapidly in the future! I rarely say that I am unsatisfied with an airline..  

Hi allrite,

Quoting allrite (Reply 13):
Thanks for the enjoyable trip report.

Thank you for reading!

Quoting allrite (Reply 13):
I'll possibly be flying with them later this month and it will be good to compare Scoot with Jetstar.

Great! I'd love to see how Scoot compares to Jetstar!

Regards,
Daniel



One way I will fly around the world!
User currently offlineThai744 From Australia, joined Jun 2004, 303 posts, RR: 0
Reply 15, posted (2 years 3 months 3 weeks 3 days 5 hours ago) and read 9371 times:
Support Airliners.net - become a First Class Member!

Thanks for the trip report - I'm flying Scoot in three weeks, so I was interested to read it and see how it looks.

I think it looks fine. However, the fact that such a new airline (especially when you flew on it) had cabin crew who were disinterested and bordering on rude was a real surprise! You would think they would be really enthusiastic being part of a new venture. Maybe it was just an off day for them? (Especially with such a light load - it wouldn't be like they were stressed out or anything!)

Too all the people saying "no IFE, bad food.. I wouldn't fly them in a pink fit" etc etc .... wake up! It's a LCC!
You get what you pay for!
When I booked my flight to SIN, the next cheapest fare was about $400 more on SQ than what I'm paying in Scoot, and that is including one direction in Scootbiz. If I had gone "bare bones" and Y each way in a regular seat it would have been about a $700 saving. For an 8 hour flight, $700 is much better in my pocket than SQ's as far as I'm concerned - especially when I'm paying the airfare, not my company.

No IFE? Have to rent an iPad for $22?
Take your own iPad with some movies loaded up on it.

Have to pay for food?
Don't have to if you don't want to. Stash some snacks in your carry-on.
Or, pay for it online when you book and save yourself the money.

No pillows or blankets?
Bring your own - you can pick each up from a "dollar store" very cheaply.
Or use your jacket as a pillow.

Sure, if I was paying for a full-service carrier and this were the standards I'd be disappointed.
But since I paid about $800 r/t (one way in Y in a STRETCH seat, and the trip home in SCOOT BIZ) I'm really not complaining at all. As long as Scoot gets me there safely, I can't complain at those prices.

Strange some people here will criticize an airline for simply being "low cost" and not providing the amenities a full-service carrier does, when this is exactly how they're supposed to operate.
Not everyone can afford (or wants to!) fly J or F all their lives.


User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 16
Reply 16, posted (2 years 3 months 3 weeks 2 days 7 hours ago) and read 9132 times:

Hi Daniel

Great report, thanks for sharing it with us.
Despite the lack of any kind of IFE Scoot still has a decent product.
Good meals, comfortable seating despite in a 3-4-3 config.

Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlineFlyingFinn76 From Finland, joined Jun 2009, 1706 posts, RR: 30
Reply 17, posted (2 years 3 months 3 weeks 2 days ago) and read 8989 times:

Hiya,

Interesting to read about Scoot! Sounds and looks like they still have a few issues to iron out, but hopefully something will come out of that. Operating a long haul LCC profitably must be one of the most difficult business plans out there, so all the luck to them.

I kinda like the timing of that flight - departure in the wee hours so you just crash once onboard and in seven and half hours you wake up just in time for landing - no need to spend too much money on the BOB offerings or to deal with the crew who sounded like a bunch of not too pleasant people.

I just can't understand why on earth of all the colors in the world they had to pick the ones from the Swedish Flag for the seats!

Now to find some time to read the further parts... ho hum.

PS. What the hell were they thinking with that name? "Barry"? Seriously?! That's the worst name I've ever heard for a plane.


User currently offlineN178UA From United Arab Emirates, joined Jan 2001, 1708 posts, RR: 65
Reply 18, posted (2 years 3 months 3 weeks 1 day 23 hours ago) and read 8967 times:
Support Airliners.net - become a First Class Member!

Nice report Daniel. Thanks for being the first to report this new airline.

Scoot do seems more appealing than Air Asia, in terms of flying on LCC. I definite prefer to fly a B777 over A330.

Amazing sun rise colours! Sydney should finally see airfares dropping with more seats available during busy period.

Thanks for sharing.
Sam


User currently offlineallrite From Australia, joined Aug 2007, 2154 posts, RR: 5
Reply 19, posted (2 years 3 months 3 weeks 1 day 8 hours ago) and read 8790 times:

Quoting Thai744 (Reply 15):
Stash some snacks in your carry-on.

According to the Scoot website that's a no-no, unless it's for medical reasons.

Quoting FlyingFinn76 (Reply 17):
What the hell were they thinking with that name? "Barry"? Seriously?! That's the worst name I've ever heard for a plane.

Supposedly the result of a Facebook competition. The other was "Goin' Scootin'". As one commentator put it "It sounds like you just picked out something from a baby names book." Waiting for Nigel or Godfrey next.



Applying insanity to normality
User currently offlineInitious From Singapore, joined Dec 2008, 1066 posts, RR: 6
Reply 20, posted (2 years 3 months 3 weeks 8 hours ago) and read 8541 times:

Hi Thai744,

Quoting Thai744 (Reply 15):

Thanks for the trip report - I'm flying Scoot in three weeks, so I was interested to read it and see how it looks.

Thanks for reading! Hope you'll enjoy your Scoot flight.  
Quoting Thai744 (Reply 15):
cabin crew who were disinterested and bordering on rude was a real surprise!

Definitely! I guess they need more time to be trained. Most of them looked like they are new in the f/a industry.

Quoting Thai744 (Reply 15):
But since I paid about $800 r/t (one way in Y in a STRETCH seat, and the trip home in SCOOT BIZ) I'm really not complaining at all. As long as Scoot gets me there safely, I can't complain at those prices.

That's pretty steep! Also, not very worth to buy a STRETCH seat for 3x the price of a super seat. The difference is minute to say the least.

Hi Marc,

Quoting MSS658 (Reply 16):
Great report, thanks for sharing it with us.

Thanks for reading!

Quoting MSS658 (Reply 16):
Despite the lack of any kind of IFE Scoot still has a decent product.

Certainly, especially for the price I paid!

Quoting MSS658 (Reply 16):
Good meals, comfortable seating despite in a 3-4-3 config.

Yup, even being slightly larger in size I do not find it uncomfortable.

Greetings FF76!

Quoting FlyingFinn76 (Reply 17):
Interesting to read about Scoot! Sounds and looks like they still have a few issues to iron out, but hopefully something will come out of that. Operating a long haul LCC profitably must be one of the most difficult business plans out there, so all the luck to them.

As with new airlines, I think they are on a pretty good learning curve. I do hope they stay for a long time and not end up like another Oasis Hong Kong!

Quoting FlyingFinn76 (Reply 17):
I kinda like the timing of that flight - departure in the wee hours so you just crash once onboard and in seven and half hours you wake up just in time for landing

I do not. I am not a fan of sleeping on the plane! However, the timing allowed me to capture a wonderful sunrise so I wouldn't complain!

Quoting FlyingFinn76 (Reply 17):
I just can't understand why on earth of all the colors in the world they had to pick the ones from the Swedish Flag for the seats!

Probably the cabin designer is Swedish? :p

Quoting FlyingFinn76 (Reply 17):
PS. What the hell were they thinking with that name? "Barry"? Seriously?! That's the worst name I've ever heard for a plane.

My sentiments exactly!

Hi Sam,

Quoting N178UA (Reply 18):
Nice report Daniel. Thanks for being the first to report this new airline.

Thanks for reading! I am the second actually, there's 1 more report 2 weeks before mine.

Quoting N178UA (Reply 18):
Scoot do seems more appealing than Air Asia, in terms of flying on LCC. I definite prefer to fly a B777 over A330.

A Boeing 777 is certainly one of the best ways to fly!

Quoting N178UA (Reply 18):
Amazing sun rise colours! Sydney should finally see airfares dropping with more seats available during busy period.

Thanks! I do hope long haul travel becomes cheaper!

Hi allrite,

Quoting allrite (Reply 19):
It sounds like you just picked out something from a baby names book

I certainly wish that they do not choose such a name for their future machines!

Regards,
Daniel



One way I will fly around the world!
User currently offlineThai744 From Australia, joined Jun 2004, 303 posts, RR: 0
Reply 21, posted (2 years 3 months 3 weeks 5 hours ago) and read 8480 times:
Support Airliners.net - become a First Class Member!

Quoting Initious (Thread starter):
That's pretty steep! Also, not very worth to buy a STRETCH seat for 3x the price of a super seat. The difference is minute to say the least.

Hi,

Maybe my post wasn't that clear - sorry.

$800 AUD was for the total round-trip ticket: SYD-SIN in Y and SIN-SYD in Biz.

It was only about $60 (I think!) on top of the SYD-SIN Y fare to get a stretch seat.

At any rate, I'm happy with my fare.

[Edited 2012-07-11 02:14:02]

User currently offlinealexeu From Serbia, joined Oct 2007, 1817 posts, RR: 2
Reply 22, posted (2 years 3 months 3 weeks 4 hours ago) and read 8452 times:

Hi,
Great report! When I was flying AirAsia X to Australia for the first time, I also got the same feelings as you, when you were talking about ''logging a new continent''!

Cheers,
Alex


User currently offlineInitious From Singapore, joined Dec 2008, 1066 posts, RR: 6
Reply 23, posted (2 years 3 months 2 weeks 3 days 22 hours ago) and read 8090 times:

Hi Thai 744,

Quoting Thai744 (Reply 21):
$800 AUD was for the total round-trip ticket: SYD-SIN in Y and SIN-SYD in Biz.

Yes, that alone sounds pretty steep for me, especially on an LCC.

Quoting Thai744 (Reply 21):
It was only about $60 (I think!) on top of the SYD-SIN Y fare to get a stretch seat.

I'd still say go for the super seats, you won't notice much difference.  

Hi alex,

Quoting alexeu (Reply 22):
Great report! When I was flying AirAsia X to Australia for the first time, I also got the same feelings as you, when you were talking about ''logging a new continent''!

Great! Enjoy your OZ trip!

Regards,
Daniel



One way I will fly around the world!
User currently offlineabrelosojos From Venezuela, joined May 2005, 5124 posts, RR: 55
Reply 24, posted (2 years 3 months 2 weeks 3 days 18 hours ago) and read 8003 times:

Thanks for the report. I chuckled a bit as I was at SIN at the EXACT same time boarding the SQ flight on your FID to CPT  . Anyways, Scott seems like to have a while to go ... but, I do think the initial teething problems will subside. I still need to be convinced of their business case ... why not just do Big Tiger or something like that. But, I will give SQ credit and wait and see where Scoot ends up.

Thanks again for taking us with you.

Saludos,
A.



Live, and let live.
25 adamspotter : Hi Daniel, Great Scoot report, thanks for sharing. As you say correctly Scoots call centre and onboard service leave much to be desired, hopefully the
26 Post contains images Initious : Hi Alex, What a coincidence! Our flights depart at exactly the same time on the exact same kind of aircraft too! I do hope they settle their problems
27 Post contains images LH4116 : Hey Daniel, nice report with some stunning pics! Did you upgrade that D40 already? Hmm, in comparison to Mustafa paying roughly half I must say that y
28 Post contains images Initious : Hi Jonas, Thanks! Yes, I did. Using a D5000 now. Well, still super value for money though. Cheapest I have saw on this route was at least 800 SGD. No,
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