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SQ LHR-SIN-BKK-SIN-LHR  
User currently offlineRyanb741 From United Kingdom, joined Mar 2002, 3221 posts, RR: 15
Posted (12 years 3 months 1 week 3 days 9 hours ago) and read 3196 times:

Apologies in advance for the long nature of this post but the whole trip turned out to be very eventful!!!!!

30th May 2002

LHR-SIN SQ 321, Boeing 747-400, Departure time 10.15PM

I got to LHR 3 hours before departure and headed to the SQ check-in desks in Terminal 3. As I had an E-Ticket, I handed over my credit card to the check-in agent, and was amazed when she then spent the next 15 minutes writing out a ticket on photocopied paper using a pen. I found this absolutely hilarious actually - SQ's e-technology results in someone having to manually write out the ticket and it took ages too. Plus it looked really like a low-cost carrier, with simple paper which she then cut with scissors into a ticket-sized shape! Still, at least all my details were okay (prior to the flight SQ had messed up my reservation (originally in J class) meaning I now had to travel in Y class (although they refunded all of the money meaning I was effectively travelling for free).

Anyway, after clearing security (there were loads of police officers taking photos of the England fans heading out to the world cup) and eating overpriced food at TGI Friday (£12 for a cheeseburger (USD $18) is outrageous IMHO) we headed to the boarding lounge where we waited until they called us row by row.

Our seats were by the window in the rear of the plane (i.e. where it is configured 2-4-2) so there was loads of room (I had requested these seats).

I noticed that the plane looked a little worn out inside - it seemed to be fairly old which surprised me for a LHR flight. The ceiling was a little yellowed.

Anyway, we pushed back pretty much on time and headed to the runway where we waited behind a BA 744 and 772 and a QF 744 for takeoff. When those birds took off the roar and shuddering through the cabin was awesome - shows the power of those machines!

Anyway, we proceeded to the runway and after letting the engines spool up to max the captain (an Aussie) released the breaks and we belted along the runway. The plane was pretty much full so take off roll was about 45 seconds, and then we were airborne into the London night sky.

SQ, WE HAVE A PROBLEM!

Well, nothing too major really but my PTV didn't work, which annoyed me. I called the F/A to explain, and she tried to reset the system but it didn't work. At this point I begin to experience some of the Asian phenomenon of 'not losing face', so rather than admit there was a problem the F/A would come around ever 30 minutes and ask if my PTV was working yet! Eventually, some 4 hours into the flight and after repeated assurances from myself that no, the PTV was not working 'as if by magic', she picked up my remote control and began randomly pushing the buttons (as if that was going to help). This farce continued for a full 5 minutes (by which time I was finding the whole thing hysterically funny), so I decided to end the charade by saying I didn't care about the PTV any more. The chief stewardess then came over and asked me if I wanted to move up to First class, but I declined as there was only 1 seat available and I wanted to remain with my wife.


After an hour or so dinner was served. I chose a dish of fried fish with rice, and a prawn and mango salad for starter. To be honest it was pretty horrible, and one feature of SQ flights is that they always seem to offer seafood for starters. As I don't like seafood, I was getting pretty p*ssed off by the end, and was rather hungry.

Anyway, after the dinner service I experienced a magical phenomenon from the F/A's. You see, as if by magic they managed to totally disappear for a full 6 hours. I was half expecting to look out of the window and see them all in a dinghy in the ocean below, laughing at us. Anyway, after dehydration was nearing, I pressed the call button and asked for a drink, hinting that they might also want to try seeing if the pax were okay instead of vanishing. After this point service was more regular, and snacks were handed out (I had a tuna sandwich and also a pretzel and popcorn mix).

About 2 hours before descent into SIN breakfast was served. I chose an omelette with beans and hash browns. The omelette itself was pretty good, but again they had seafood as a starter, so I was left a bit hungry.

Anyway, pretty much on schedule we landed at Singapore Changi at around 6PM local time, where full reverse was applied, and then we deplaned into the terminal.

Changi is one classy airport. There was a group of Chinese acapella singers performing - they were really good. We headed over to the smoking area which was cool as there was an outdoor area in close proximity to the concourse.

Anyway, at around 7.30PM Singapore time we headed to the boarding lounge for our flight to BKK

May 31st 2002, SIN-BKK, SQ974 B777-200

After about 10 minutes in the lounge we boarded the 772 to Bangkok (which was heading on to Osaka in Japan after). The first thing that struck me was how beautiful the cabin was compared to the 744 - really nice and new. Again we had seats near the back, althouth there was less room by the side of the window seat.

Bang on 8PM we pushed back and quickly moved towards the runway. Take-off was awesome, the huge bird belting it along the runway like there was no tomorrowe and then taking off steeply (I guess the fact the a/c was only about 40% full had something to do with this). Wow, what a rush! People can say that they prefer Boeing or they prefer airbus, but you have to admit that the 772 is one seriously cool plane. Take off felt like a 757 takeoff but a lot more powerful. Awesome!

Anyway, the flight was relatively short (1hr50 mins) so dinner was quickly served. I chose a beef stroganoff with fettuccine - it was absolutely delicious. Unfortunately, the starter was (yep you've guessed it - seafood) so once more I went hungry. Also, for anyone in Singapore, what the heck is 'yam'? The menu option that I always didn't choose seemed to contain 'yam rice' every time, and I have no idea what it is!

Anyway, at around 9PM Thailand time we descended into BKK where the captain (an Indian) performed a very smooth flaps only landing, and we proceeded to the terminal and deplaned.




After an excellent 3 and a half weeks in Bangkok and Japan and South Korea (where I saw 4 world cup games in total) it was time to head back home.


BKK-SIN 23/06/2002 SQ61 A310

After checking in at BKK's Terminal 2, again with my credit card the boarding passes were promptly issued (none of the facre that occured at LHR!). After a last cigarette we headed to the gate for boarding (7.40AM flight)

I had head horror stories about the SQ A310s but to be honest I couldn't see what all the fuss was about. Sure the seats weren't as good and there were no PTV's but it was only a 2 hour flight anyway, so no worries.

Anyway, after a smooth take-off roll we were airborne and heading south towards Singapore. Breakfast was served - again it was an omelette but this one was outstanding! Really juicy with Thai herbs inside. IMHO BKK does the best airport catering out there. Alongside was a tropical fruit salad.

After an uneventful flight we landed smoothly at SIN at 11.00 am SIN time(again a flaps only landing) and deplaned where we headed to the gate for our 12:35 flight to LHR

SIN-LHR 23/6/02 12.35PM SQ 320 B747-400

We boarded the a/c about 30 mins before departure where again we had seats at the back. I had taken the precaution of buying some food at Changi to eat on the plane, in case the dreaded seafood starters were on the menu again!!!

Anyway, push back was a bit delayed due to some connecting PAX needing to get on board and have their bags loaded. Also, the cabin was really hot due to the a/c having been on the ground in SIN for 5 hours. Again the cabin was a little tatty and yellowed - not really that impressive.

After a 20 minute delay we pushed back and after a further 5 minute wait (to enable a 10 minute spacing between us and the Frankfurt SQ flight that had just departed) we were on our way. Takeoff was very powerful (again tha cabin was full) and we were soon airborne.

Lunch was served after about an hour. I can't actually remember what it was, although I do know the appetiser was a smoked lamb salad - it was okay.

Service was much better on this flight than on the corresponding LHR-SIN and a drinks service was conducted ever 40 minutes or so. Snacks were offered also - I had a wierd savoury roll thing with what I think was Tuna inside.

4 hours before arrival at LHR Dinner was served. I chose the 'Chicken Supreme' - a chinese dish of chicen braised in chinese wine with rice and vegetables - it was really tasty. Again the dreaded seafood appetiser reared it's ugly head - however this time I was armed with Toblerone bars from SIN duty free, so hunger was not a problem!

We descended over the Belgian coast and arrived on schedule at LHR at 7PM local time, again a flaps only landing which was surprising as the plane was so full (the captain was British on this flight and obviously a Formula 1 nut as he announced the race result once we had landed).

At LHR the airbridge didn't work so we waited 20 minutes and then descended the a/c by steps - with a packed a/c this obviously took some time!


Anyway, to conclude SQ are a pretty good airline in Y class (excepting the abysmal LHR-SIN flight) although I think they lack the class of BA, EK and Malaysian in that class. I would definitely fly them again though.



I used to think the brain is the most fascinating part of my body. But, hey, who is telling me that?
23 replies: All unread, jump to last
 
User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 1, posted (12 years 3 months 1 week 3 days 8 hours ago) and read 3147 times:

Great report. I don't know what you call Yam over in Europe, but in Asia, we call it, you guessed it, YAM. I am not a fan of Yams, so I wouldn't recommend it to you too.

Cabin crew gone missing for 6 hours? That's bad. You mean they didn't respond to call bells for 6 whole hours? That's really bad.

I have to agree with you that Y class service on SQ is, for lack of a better word, tacky and definitely not as spontaneous as BA, EK or MH. Those junior Singapore Girls serving Y nowadays just don't cut it. Try SQ's F and J class the next time you travel, I can assure you it will be much better, and definitely more classy (Ryanair, at this point, can I request that you do not recount your J class horror story for once? you can provide Ryan741 with the link though...thanks in advance)  Smokin cool







There's always a better way to fly...
User currently offlineSR 103 From United States of America, joined exactly 14 years ago today! , 1740 posts, RR: 39
Reply 2, posted (12 years 3 months 1 week 3 days 7 hours ago) and read 3119 times:

Great Report!

I agree with your comment about the appetiser always being seafood, I have noticed that as well. I have never really found SQ's catering to be that good in either C or Y! Out of Singapore it is usually good, but out of other stations they are horrible and I have experienced the food not being heated properly which just adds insult to injury. The Asian dish's on SQ are far better than the Western ones.

SR 103


User currently offlineSingapore_Air From United Kingdom, joined Nov 2000, 13744 posts, RR: 19
Reply 3, posted (12 years 3 months 1 week 3 days 7 hours ago) and read 3117 times:

It is most unfortunate that you had such a disastrous trip on Singapore Airlines.

I suggest that you e-mail customer_relations@singaporeair.com.sg immediately with your comments. It is such a shame.

4.5 hours for a PTV to not be working is a disgrace. I am ashamed.

Excellent trip report.



Anyone can fly, only the best Soar.
User currently offlineRyanb741 From United Kingdom, joined Mar 2002, 3221 posts, RR: 15
Reply 4, posted (12 years 3 months 1 week 3 days 7 hours ago) and read 3107 times:

Actually it was the whole flight (13hrs30mins) that it didn't work!


I used to think the brain is the most fascinating part of my body. But, hey, who is telling me that?
User currently offlineSingapore_Air From United Kingdom, joined Nov 2000, 13744 posts, RR: 19
Reply 5, posted (12 years 3 months 1 week 3 days 6 hours ago) and read 3106 times:

True. Such a shame. Have you complained?


Anyone can fly, only the best Soar.
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4755 posts, RR: 26
Reply 6, posted (12 years 3 months 1 week 3 days 6 hours ago) and read 3094 times:

Ah... what can I say? Do you need more prove about SQ's service? Once again another comparison to MH... And no I won't repeat the horror story of mineinJ Class unless someone asks for it. I never volunteered it, for that matter.

Cheers
Ryan
 Smile



Welcome to my starry one world alliance, a team in the sky!
User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 7, posted (12 years 3 months 1 week 3 days 5 hours ago) and read 3084 times:

Singapore_Air, I am just curious, but do you actually complain to SQ on behalf of any a.net member? If you do, have you ever received a response from them? I must really commend your enthusiasm for SQ. I've never seen anyone so devoted to an airline before. You will make a very good SQ employee.

Ryanair, thanks. I was half expecting you to be "gwai lan" and attach the link after your sentence ... Big grin

SR103, let's face it, inflight catering has always been a touch and go issue for any airline. No matter how well intended the menu is planned, mass production of airline food just will not taste great all the time. This happens on SQ, and any other airline for that matter. Then again, I am not a picky eater, and anything related to airlines just awes me, yes, including food. So don't be surprised if I actually find what you consider to be terrible to be quite good.





There's always a better way to fly...
User currently offlineSIA fan From Indonesia, joined Aug 2000, 728 posts, RR: 1
Reply 8, posted (12 years 3 months 1 week 3 days 5 hours ago) and read 3071 times:

Regarding the e-ticket check-in procedure thing, I also noticed that when I was checking-in in ORD. The two gentlemen who checked-in the counter next to mine were using e-ticket and I saw the agent wrote their flight information on photocopied papers. Yep, I agree with you, it looked so low class for an airline like SQ. Good report, btw!


SQ*G BD*S
User currently offlineSingapore_Air From United Kingdom, joined Nov 2000, 13744 posts, RR: 19
Reply 9, posted (12 years 3 months 1 week 3 days 5 hours ago) and read 3064 times:

SQ772: Previously yes, but in the last two months, I have been grounded by major external exams (GCSEs / Singapore equivalent of O Levels). So, my contact with SIA has been... less than satisfactory obviously.

But, my last exam was today so hooray for me.

Ryanb741: Please complain.



Anyone can fly, only the best Soar.
User currently offlineJaysit From , joined Dec 1969, posts, RR:
Reply 10, posted (12 years 3 months 1 week 3 days 4 hours ago) and read 3053 times:

So a flight attendant offers to move you to First Class because your PTV doesnt work, and youre offered Sea food in Economy.

Other than the fact that you personally aren't a fan of sea food, why are you complaining?


User currently offlineQantas744 From United Kingdom, joined May 2004, 246 posts, RR: 5
Reply 11, posted (12 years 3 months 1 week 3 days 4 hours ago) and read 3042 times:

Ryan:

Have you been to KUL? I'm to SIN for a couple of weeks in October and fancy a few days in KUL while I'm there but I have no idea if there is anything worthwhile to in the city if I've only got two or three days. The wife wants to go to the shopping malls but I don't see that they would be any different from the ones in Orchard Rd SIN.

Matt



you can't buy time but you can sell your soul and the closest thing to heaven is to rock'n'roll
User currently offlineEx_SQer From United States of America, joined Apr 2002, 1436 posts, RR: 5
Reply 12, posted (12 years 3 months 1 week 3 days 2 hours ago) and read 3032 times:

Ryanb741:

You got a firsthand taste of SQ's e-technology, or lack thereof! SQ's e-technology intiatives are piecemeal at best, and not terribly sophisticated. The trouble is, SQ doesn't pay enough to attract the best and brightest techies, they don't devote enough resources (monetary or otherwise) to technology initiatives, and they don't have a coherent strategy either. They're way behind American carriers in this field!

Re: seafood starters. You may have read in other threads about SQ's efforts to appear "classy". Well, this is one of them - on full lunch and dinner flights SQ will not offer salads as appetisers because they are "cheap", hence the preponderence of seafood on most flights to Europe. You may get a meat starter (chicken salad, etc) on certain flights. And I'll refrain from making jokes about the unsophisticated British palette. haha  Smile/happy/getting dizzy

BTW, yam is also known as "taro" in some countries. It's a root.

As SQ772 pointed out, catering with any airline is touch and go - it all depends on the caterer. Having said that, BKK is a great catering station. Out of SIN, Asian dishes are usually good, the western choices can be touch and go.




User currently offlineArsenal@LHR From United Kingdom, joined Mar 2001, 7792 posts, RR: 20
Reply 13, posted (12 years 3 months 1 week 3 days ago) and read 3017 times:
Support Airliners.net - become a First Class Member!

A very nice report. How busy is Changi?




In Arsene we trust!!
User currently offlineRyanb741 From United Kingdom, joined Mar 2002, 3221 posts, RR: 15
Reply 14, posted (12 years 3 months 1 week 2 days 23 hours ago) and read 3005 times:

Thanks for the replies! Arsenal@LHR - Changi is a busy airport but feels really spacious and relaxing compared to the maelstrom that is Terminal 3 at LHR!!! I really like this airport, it is really classy and efficient. When we had taxied to the gate at Changi we had deplaned within 5 minutes - it was super smoooooth and efficient. A top notch aiport indeed!

Qantas744 - I have been to KUL many times. There are loads of things to do and many shopping havens also - it's a great city. I like the Sungei Wang shopping comples - it is really good for bargains IMHO. Chinatown is really cool also.



I used to think the brain is the most fascinating part of my body. But, hey, who is telling me that?
User currently offlineArsenal@LHR From United Kingdom, joined Mar 2001, 7792 posts, RR: 20
Reply 15, posted (12 years 3 months 1 week 2 days 22 hours ago) and read 2996 times:
Support Airliners.net - become a First Class Member!

Nice to hear that Ryan, Changi sounds like a world class airport.




In Arsene we trust!!
User currently offlineEnglandair From United Kingdom, joined Oct 2000, 2228 posts, RR: 3
Reply 16, posted (12 years 3 months 1 week 2 days 8 hours ago) and read 2923 times:

The chief stewardess then came over and asked me if I wanted to move up to First class, but I declined as there was only 1 seat available and I wanted to remain with my wife.

Now THAT'S love! Big grin



User currently offlineRyanair!!! From Australia, joined Mar 2002, 4755 posts, RR: 26
Reply 17, posted (12 years 3 months 1 week 2 days 8 hours ago) and read 2918 times:

I have been mulling over the description of "yam"... so here goes... its a slightly starchier and tasteless version of potato. It's insides feels exactly like a potato but it has a grayish cum purplish tint to it, with some spots. Drier too. The actual thing looks hideous, all gray and odd-shaped, looks like a rock.

Geez... sounds like something Sigourney Weaver had to battle a decade back,huh?



Welcome to my starry one world alliance, a team in the sky!
User currently offlineRyanb741 From United Kingdom, joined Mar 2002, 3221 posts, RR: 15
Reply 18, posted (12 years 3 months 1 week 2 days 7 hours ago) and read 2916 times:

Thanks for the description of the yam, but I have to say I am not too keen on the idea of having 'greyish cum' in my rice!!  Big thumbs up


I used to think the brain is the most fascinating part of my body. But, hey, who is telling me that?
User currently offlineThai747 From United Kingdom, joined Jun 1999, 814 posts, RR: 14
Reply 19, posted (12 years 3 months 1 week 2 days 7 hours ago) and read 2914 times:

Ryan,

Nice trip report, but help me out here - I've read through the report twice and haven't seen anything about the upgrading attempt you were talking about  Big thumbs up.

Anyway, I enjoyed reading through the report. Which WC game did you manage to watch?

Regards

Jak


User currently offlineRyanb741 From United Kingdom, joined Mar 2002, 3221 posts, RR: 15
Reply 20, posted (12 years 3 months 1 week 2 days 7 hours ago) and read 2908 times:

Actually I was originally booked in J class but SQ screwed up my reservation so I ended up in Y as I didn't want to go out on the next day's flight. Apparently there was no room in J or F, but then why did they try to put me in First when my PTV messed up. Something fishy eh?


I used to think the brain is the most fascinating part of my body. But, hey, who is telling me that?
User currently offlineRyanb741 From United Kingdom, joined Mar 2002, 3221 posts, RR: 15
Reply 21, posted (12 years 3 months 1 week 2 days 7 hours ago) and read 2908 times:

BTW I watched the following World Cup matches

England vs Argentina
England vs Denmark
England vs Brazil  Sad
South Korea vs Italy (Fantastic - the best match of the lot!!!)



I used to think the brain is the most fascinating part of my body. But, hey, who is telling me that?
User currently offlineSQ772 From Singapore, joined Nov 2001, 1792 posts, RR: 5
Reply 22, posted (12 years 3 months 1 week 2 days 6 hours ago) and read 2893 times:

Ryanb741... perhaps I can help you with your query about having no F/J seats and then being offered F seats...

F/J were probably fully booked when they screwed up your booking. However, on most flights, there will usually be no-shows in all classes. Your flight probably had 1 no show in F class after the flight was finalised. This probably explains why the crew was only able to offer 1 F class seat to you.

Ryanair!!!, that was probably the best ever description of a root! Little wonder why I have never been a fan of greyish cum, I mean yams...  Laugh out loud



There's always a better way to fly...
User currently offlineAndrew From Singapore, joined Dec 1999, 369 posts, RR: 1
Reply 23, posted (12 years 3 months 1 week 1 day 20 hours ago) and read 2870 times:

Oh my gosh, "Root" and "Greyish Cum" all in the same paragraph. Takes the topic to new heights! Haha!


Andrew


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