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Scootbiz, A Personal Review, SIN-OOL-SIN  
User currently offlinecheeken From Singapore, joined Feb 2010, 83 posts, RR: 0
Posted (2 years 4 months 2 weeks 1 day 4 hours ago) and read 23054 times:

Hi all! I did a quick search recently and noticed that so far not a single trip report on Scootbiz has been published, and I only found that out after my first flight on 9V-OTA to OOL, so I wasn't fully prepared to do a trip report on either of my flights. I then thought I might come up with a detailed review about my scootbiz experience, which was generally consistent across both flights, so instead of the usual trip report in a chronological order, I shall combine experiences from both flights and present them to the Anet community! Please pardon me if it gets a little more wordy than the usual report as it is more of a detailed review!

http://farm9.staticflickr.com/8281/7732148058_8c622ff6fe_c.jpg

On both flights, I originally booked on a Flybageat ticket, not knowing that standby upgrades were available. My advice to everyone is to just buy the Fly fare, and do the standby upgrade. This standby upgrade can only be done at the airport service desk within a 3 day period before the flight.



PRICE AND PERKS
For SIN-OOL, the cost for upgrade to Scootbiz is S$99, plus an admin fee of S$20 that can ONLY be paid in cash.

For OOL-SIN, the cost for the same upgrade is A$99, plus an admin fee of A$40 which can also be paid using credit card. However, if credit card is used for the purchase, a 5% surchage is imposed.

Standby upgrades are NOT allowed if the original ticket is booked under a sale fare.

Seeing that a Fly fare can be purchased for about $120 one way easily, plus the upgrades, a return flight to OOL could possibly cost about S$500-600, comes with free baggage and one free meal, free ipad rental, in seat power (great for laptop users ), free blow up neck pillow, eye shades and blankets (provided automatically for redeye flights, available on request for day flights), which is really a steal!!! You don't even get a return flight fare on economy class on carriers like SQ/QF for the same price! However, there are only 32 seats available in the cabin, so if one should want to do the upgrade, it is best to go early!

Also, this was a huge incentive to me, when you upgrade to scootbiz at Changi Airport, you get to skip a queue like this:
http://farm9.staticflickr.com/8427/7732147754_d968a2c7f2_c.jpg



CABIN AND SEAT

http://farm9.staticflickr.com/8427/7732144410_5be3311749_c.jpg

The Scootbiz cabin consists of 4 rows of 8 seats, in a 2-4-2 configuration. The aisle is wide enough for two people to pass each other comfortably while crabbing sideways. The cabin is curtained up exclusively like any other airline's business class cabin, and there are two lavatories at the front of the cabin. Of course, in the case of both lavatories being occupied, I discovered that the magical 8 lavatory section in the middle of the plane always has vacancies!

The seat is 22 inches wide, has a 38 inch seat pitch and an 8 inch recline, and covered with leather. At the top of the seat there is also the foldable and vertically adjustable headrest wings that can be found on SQ's Y seats too.



Legroom is comfy, good enough for a 174cm tall me to stretch out straight. My friend on my right can go out with ease if the front passenger isn't reclined, and if reclined, with a bit of a squeeze. But the aisle seat passenger does not need to get out of his seat at all, unlike economy class seats.

Check out the difference between reclined and straight up! Even with straight up, the seat is still reclined slightly backwards, feels comfortable!
http://farm8.staticflickr.com/7127/7732146208_77972e97af_c.jpg
http://farm8.staticflickr.com/7261/7732146468_5c8a99bcce_c.jpg

There is one silly thing about the design that both passengers and flight attendants complained about regularly, and that's the position of the FA call and reading light buttons. It is placed at the inside part of the seat near to the base of the seat, and easily pressed by the thigh intentionally.
http://farm9.staticflickr.com/8292/7732143260_c04ca359e1_c.jpg

The tray table is foldable and deployable from the armrest, it is however disappointingly small. And also positioned slightly too close to the body, and too low for my comfort. This is apparent when I eat my meals, I find that the spoon has to travel a long distance and it gives me an unnerving feeling that my food might drop, but that's just me!
http://farm9.staticflickr.com/8426/7732145984_3ec407f603_c.jpg

For easy extraction of the tray table, a leather loop is available, however it being black was hard to see when stowed and many passengers (as I observed during both flights, and I personally never realised it until halfway through the first flight) had difficulty trying to deploy the tray table as they never saw the loop. Perhaps a hot pink loop would have helped :P
http://farm9.staticflickr.com/8286/7732145784_5a24d7e14e_c.jpg
Foldable headrest wings, always appreciated!



FOOD AND IN-FLIGHT ENTERTAINMENT

Scootbiz passengers are entitled to free rental of the Ipad IFE service. However the selection in the IFE is extremely limited and I believe as they grow, so will their choices. As a classical music lover I found it sad that it was not an available option, I can only hope they will expand their IFE. Also missing is the route map, which I think might be a nice touch to have, and it's feasible since the internal onboard wifi system is already operational, can be easily linked to in-flight data right?
http://farm9.staticflickr.com/8286/7732144140_d1212bac0d_c.jpg

Scootbiz passengers are also entitled to a free meal, a free alcoholic drink and a free drink that is either of 4 choices, of which I cannot remember offhand besides Evian water, A&W root beer and pepsi light, as those were mine and my friend's choices. The meals are exactly the same as those served to economy class passengers, I'll highlight the ones that were really good!

http://farm8.staticflickr.com/7269/7732145260_8ddb508331_c.jpg
Chicken Mushroom Stew, a huge winner.

http://farm9.staticflickr.com/8290/7732147262_9d0ee51b10_c.jpg
Singapore Sling, something that I, as a frequent SQ flyer, really appreciated!


Chicken Fococcia, it was REALLY FANTASTIC!

When you order food in flight, they usually heat it up for you before serving, a nice touch that I half didn't expect from a low cost carrier.

http://farm9.staticflickr.com/8293/7732143710_2326d5487f_c.jpg
This is the biggest problem though, and it annoys us the most. For some reason the plastic seal tears itself around the parts attached to the container. From my second meal onwards I didn't even bother trying, I just poked it with the fork and cut it from the inside.



CABIN CREW SERVICE
No images in this section for good reason.

Cabin crew were generally friendly and approachable, and they help out with passengers having difficulties with their Ipads and such. I even had the opportunity to go and have a chat with them on both the flights. Talked about scoot related stuff, about load factors, the upgrades, their experiences and all. What amazed me is the demand for services although they are no frills. There were many people buying food and drinks on board! They worked tirelessly to satisfy passenger demands, and were committed with their work. They responded to FA calls efficiently, whether it was for real, or one of those accidental thigh pressed ones. I watched them working behind the scenes in the front galley, and they were professional and diligent, upholding service standards that our tiny little country is proud of in the aviation world!



NOW THAT THE REVIEW IS OVER...
I'd like to share a few aerial and aviation related photos that I took during my 2 week trip to Gold Coast and New Zealand!
http://farm9.staticflickr.com/8291/7732143498_7c99ab4a72_c.jpg
http://farm8.staticflickr.com/7109/7732154178_08227e37e7_c.jpg
http://farm8.staticflickr.com/7251/7732154716_3fe79d9a25_c.jpg


My personal view is that Scootbiz standby upgrades are probably one of the most value for money options available in the market from SIN. As a Singaporean I'm very glad this option has become available, I can finally AFFORD much greater comfort!

http://farm9.staticflickr.com/8290/7732147490_eae772c8c6_c.jpg

12 replies: All unread, jump to last
 
User currently offlinedirktraveller From Singapore, joined Jan 2011, 623 posts, RR: 2
Reply 1, posted (2 years 4 months 2 weeks 1 day 3 hours ago) and read 22834 times:

Hello cheeken

Nice review on Scootbiz. Thanks for sharing it, apparently this is the first Scootbiz report I've ever saw on the forum. Not sure if anyone had posted before though.
Personally I would like to try Scoot someday.

Just wondering how do you think Scoot service compared to similar low-cost long-haul airlines like Jetstar (JQ) or Airasia X (D7)? Thanks

Regards,
Dirktraveller


User currently offlinecheeken From Singapore, joined Feb 2010, 83 posts, RR: 0
Reply 2, posted (2 years 4 months 2 weeks 1 day 3 hours ago) and read 22746 times:

Hi dirktraveller

Thanks for the nice words. Yeah I'm happy to be the first to share this experience with everyone!

I dare not make comparisons as I've never flown JQ or D7, I've only flown short haul on 3K and AK! However my friend tells me that D7's cabin service was very good when he tried it, and it comes with a fully flat bed. Of course, that means you gotta transit at KUL, and transit timings could potentially be tricky as well!

However, as cabin service goes, besides the need to pay for additional food and drinks, it's nice, warm and personal, along the standards of the airlines known for good service like SQ/CX   And it was consistent across both my flights, which is of course still too small a sample size for the aviation community to make a general impression, but if anything, my first and second impressions were good!


User currently offlineckblah From Singapore, joined Jul 2010, 60 posts, RR: 0
Reply 3, posted (2 years 4 months 2 weeks 1 day 2 hours ago) and read 22546 times:

Those sky shots are amazing! How did you manage them!?

User currently offlineTomskii From Belgium, joined May 2011, 467 posts, RR: 0
Reply 4, posted (2 years 4 months 2 weeks 1 day 2 hours ago) and read 22510 times:

Sounds and read nice! Thanks for this great TR!


Nikon D90 + Nikkor f4.5-5.6 18-105mm + Tamron f4-5.6 70-300mm
User currently offlineardian From Netherlands, joined Oct 2000, 550 posts, RR: 0
Reply 5, posted (2 years 4 months 2 weeks 20 hours ago) and read 21783 times:

Great review and thanks for sharing it with us. The last photos are simply magnificent!

User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 16
Reply 6, posted (2 years 4 months 2 weeks 20 hours ago) and read 21727 times:

Hi

Nice report, thanks for sharing.
Great to see the Prem product on Scoot.
The cabin looks a bit cramped but still haves a decent Y+ service

Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlineCarfield From United States of America, joined Dec 2003, 1946 posts, RR: 8
Reply 7, posted (2 years 4 months 2 weeks 13 hours ago) and read 21177 times:

Thanks for the trip report!

I have been looking forward to a Scoot Biz trip report!

The meals actually look pretty unimpressed and I don't like the way they are serving them. To me, it looks like a premium economy product, rather than a truly business class product. Given the price... most people will know what they are buying. But Jetstar longhaul service seems better.

BTW, what kind of overnight kit is given for the overnight flight to Australia?

Thanks again for sharing!

Carfield


User currently offlineallrite From Australia, joined Aug 2007, 2237 posts, RR: 5
Reply 8, posted (2 years 4 months 2 weeks 11 hours ago) and read 20987 times:

Great to see a ScootBiz trip report. I'm glad I didn't have such a long queue at Changi when I flew back to Sydney in economy.

Quoting dirktraveller (Reply 1):
Just wondering how do you think Scoot service compared to similar low-cost long-haul airlines like Jetstar (JQ) or Airasia X (D7)? Thanks
Quoting Carfield (Reply 7):
To me, it looks like a premium economy product, rather than a truly business class product.

Looks very much like Jetstar's business class on the A330, except that the latter make an effort to present their meals in a classier fashion.



AirAsiaX has lie flat seats in business so I would gather they are nominally the most business class like. Jetstar's and Scoot's business classes really are premium economy in comparison to full service airlines. But for the Australia - Singapore flights I think it's enough.



Applying insanity to normality
User currently offlinecheeken From Singapore, joined Feb 2010, 83 posts, RR: 0
Reply 9, posted (2 years 4 months 2 weeks 9 hours ago) and read 20799 times:

Quoting Carfield (Reply 7):

The meals actually look pretty unimpressed and I don't like the way they are serving them. To me, it looks like a premium economy product, rather than a truly business class product. Given the price... most people will know what they are buying. But Jetstar longhaul service seems better.

Well for $200+ one way, it's cheaper than Jetstar in economy!

Quoting Carfield (Reply 7):
BTW, what kind of overnight kit is given for the overnight flight to Australia?

A neck pillow, blanket and eye shades! No toothbrush/paste or socks!


User currently offlinedirktraveller From Singapore, joined Jan 2011, 623 posts, RR: 2
Reply 10, posted (2 years 4 months 2 weeks 4 hours ago) and read 20456 times:

Quoting cheeken (Reply 2):
Thanks for the nice words.

You're welcome   Good to see a review on Scootbiz.

Quoting cheeken (Reply 2):
it's nice, warm and personal, along the standards of the airlines known for good service like SQ/CX

Wow, that's good, seems you experienced the 'Scootitude' service

Quoting allrite (Reply 8):
Looks very much like Jetstar's business class on the A330, except that the latter make an effort to present their meals in a classier fashion.

Agree with allrite in this one, on my last JQ Business flight the meals were classier. Although seat design were pretty much similar to what Scoot had.

Quoting cheeken (Reply 9):
neck pillow, blanket and eye shades! No toothbrush/paste or socks!

Jetstar Business amenity kits include toothbrush/paste and socks. Seems JQ is ahead of scoot in amenity kits and their meal presentation.

But yeah, for the deal you got, its a good offer.
I would still like to try Scoot one day, especially on their Scootbiz.

Regards,
Dirktraveller


User currently offlinecheeken From Singapore, joined Feb 2010, 83 posts, RR: 0
Reply 11, posted (2 years 4 months 1 week 6 days 11 hours ago) and read 19908 times:

Quoting dirktraveller (Reply 10):
Wow, that's good, seems you experienced the 'Scootitude' service

Yeap! And the announcing FA was consistent (on both flights) in the "scooting off" announcements!

Quoting dirktraveller (Reply 10):
Jetstar Business amenity kits include toothbrush/paste and socks. Seems JQ is ahead of scoot in amenity kits and their meal presentation.
Quoting dirktraveller (Reply 10):
But yeah, for the deal you got, its a good offer.
I would still like to try Scoot one day, especially on their Scootbiz.

Basically the main thing about scootbiz is to not buy it, but rather do the standby upgrade. With the standby upgrade, you get one of the most value for money experiences ever! For me, the amount of recline was sufficient for a very comfortable sleep, and personally, seat comfort is the most important thing to me on a long haul flight 7 hours long, and that's why I thought it was such a fantastic deal!

But should one value other things like food presentation/amenity kits, Scoot is definitely not the way to go. Basically all the services are more or less similar to economy class, and you pay for the seat comfort and every other on board frills (except food and drinks). I'd pay $99 for a good sleep on a red eye flight!


User currently offlinecheeken From Singapore, joined Feb 2010, 83 posts, RR: 0
Reply 12, posted (2 years 4 months 1 week 6 days 11 hours ago) and read 19906 times:

On a side note, to all Singaporeans on the forum, a happy National Day! Singapore is 47 years old, and I wish that with time to come, Singaporean carriers will pave the way forward once again in the world of aviation like they once did!

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