Sponsor Message:
Aviation Trip Reports Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Iceland Unexpectedly: SEA-KEF-BRU On FI  
User currently offlineBZNPilot From Belgium, joined Feb 2006, 264 posts, RR: 1
Posted (2 years 3 months 1 week 20 hours ago) and read 18082 times:



Dear A.Netters,

Hello and welcome to my 26th trip report. This report covers my flights on Icelandair in the summer of 2011 from Seattle, Washington to Keflavik, Iceland and onward to Brussels, Belgium.

BACKGROUND INFORMATION

This report follows my earlier account of my travels on Horizon Air from Bozeman, Montana to Seattle. That trip report can be seen at A Prop Hop To The Pacific: Horizon Air Q400 (by BZNPilot Aug 19 2012 in Trip Reports). Together with that report, this report on Icelandair describes my return journey from Montana to Belgium in late August of 2011. My outbound travel from Belgium to the US earlier that month is covered in two additional trip reports which can be seen at: Farewell CO - A Transatlantic First And Last (by BZNPilot Apr 23 2012 in Trip Reports) and Big Apple To Big Sky Country On Delta/Skywest (by BZNPilot Apr 30 2012 in Trip Reports). Also, I would point out that the SEA-KEF leg on FI was also covered very well by A.net member charlib52 earlier this year, and his report can be read at: Icelandair FI680 SEA-KEF February 2012 (by charlib52 Mar 4 2012 in Trip Reports).

As described in my previous report covering the Bozeman to Seattle leg, these return flights to Belgium—and my visit to Iceland—were not supposed to happen. Due to Hurricane Irene, which hit the eastern seaboard of the United States in late August of 2011, my planned return from Montana to Europe, via Newark, fell apart the day before my originally scheduled flights. For the full story of how the storm impacted my travel, and how I came to book a ticket through Iceland, check out the “Prop Hop to the Pacific” report above.

In any case, I am glad my original plans did fall through! Not only did I get to spend some extra time with my sister in the Seattle area, I also had the chance to visit Iceland. While my visit to the north-Atlantic island was brief, it had long been a dream of mine to visit, and indeed I was able to get a sense of this fascinating place. Without further ado, welcome along for my journey from Seattle to Brussels via Keflavik! I hope you enjoy and, of course, comments and questions are always appreciated.

TIME TO FLY

My sister and I left her home on the Kitsap Peninsula, on the west side of the Puget Sound, around 12:00 noon, giving us plenty of time to get to Sea-Tac for my 16:30 departure. The plan was to drive the 20 minutes to the ferry terminal at Bainbridge Island, take the ferry across the water to downtown Seattle, and then make the final, 20 minute drive south to the airport. It was a Sunday and we expected traffic to be light. Unfortunately, when we arrived at the ferry terminal, cars were lined up for over a mile waiting to get on the boat. We did some quick math and immediately realized that we would never make the intended ferry, and possibly not even the next one an hour later. The only option was to drive around the southern end of the Puget Sound, cross the Tacoma Narrows Bridge, and then head north again up the eastern side of the sound toward Sea-Tac airport—a trip of more than 80 miles (130 km).

My sister drove as fast as she possibly could without being reckless, and we made it over the bridge and onto the eastern shore of the sound in good time. Once near Tacoma, however, we hit traffic and slowed to a crawl. I was nervous. For 10 or 15 minutes, we crept along. Finally, the traffic freed up and we continued the last distance to the airport. We pulled into the terminal complex at 14:45—an hour and a half before departure. I breathed a sigh of relief.

While my sister parked, I found the Icelandair check-in counter. The process was quick, as I was the only person checking in. However, the three Icelandair agents were not friendly. They tagged my two checked bags and handed me my boarding passes, but did not say a word otherwise and generally seemed to be annoyed with their work. It was not a welcoming experience, and in fact this cold and very distant sentiment would prove to be a repetitive theme throughout my journey on Icelandair.

Here is a photo of Icelandair’s desk in Seattle.



With a few minutes to spare before I headed through security, my sister and I took a stroll through the terminal. The Seattle airport is always one of my favorites due to its large windows and lots of natural light. There are also some cool aviation artifacts, such as this old Curtiss biplane.



Soon it was time to say farewell to my sister and proceed through security. The lines were short and it was a quick process. I then hopped on the underground train to the S terminal where I found my Icelandair machine being prepped at gate S12.



As a little time remained before boarding, I did a few laps around the small S satellite terminal to do some spotting. One of the more interesting examples was this Ryan 767-300.



Flight 1 of 2
Date: 28-29 August 2011
Route: SEA-KEF
Flight #: FI 680
Aircraft Type: Boeing 757-208 (Eldborg)
Aircraft Registration: TF-FIN
Scheduled Departure: 16:30
Actual Takeoff: 16:45
Scheduled Arrival: 06:35
Actual Landing: 06:33
Flight Time: 6:48
Distance: 3,615 miles (5,818 km)
Altitude: FL350 / FL370
Seat: 32F (Economy)
Load: Business = unknown; Economy = 95%
Personal Stats: 1st flight on Icelandair / 26th flight on the 757-200 / 288th commercial flight



The boarding process began about 10 minutes behind schedule, at 15:55, and it took another ten minutes after that until my row was called. Once onboard, I made my way down the long, single corridor to 32F, a window seat on the right side. The legroom was somewhat tight, though still within industry average, and the aircraft was immaculately clean.


*


The blanket and pillow on each seat both had a touch of Icelandic flair. The blanket was very nice—seemingly softer and thicker than blankets typically found in economy class on other airlines.


*


The individual monitors in each seatback were generous in size and offered a range of entertainment options.



At 16:25, the captain made a brief welcome announcement and informed us that we would be taking off to the north and that the ride would be mostly smooth all the way to Keflavik. At 16:34, we pushed from the gate and the two big turbofans spun into action in preparation for taxi.



Meanwhile, an Alaska CRJ-700 operated by Skywest taxied by, followed by a Horizon Q400 sporting the colors of the University of Oregon.


*


We began our taxi to the southern end of the airport, cutting into the queue of departing aircraft.



At 16:45, we rolled onto runway 34R and, without pausing, began our takeoff roll.


*

*


We smoothly lifted into the blue skies above SeaTac. What a great day to fly.


*

*


Just moments after takeoff, we flew over Boeing Field a few miles north of SeaTac.



The museum at Boeing Field is home to many wonderful, historical aircraft, including the first flight-worthy 747, the prototype 737, the former Air Force One 707 (SAM 970), and a British Airways Concorde (number 214). These aircraft, among others, are visible in the next photo toward the bottom of the frame.



As we climbed out to the north, Lake Washington came into view.



I spied the parallel floating bridges, which are part of Interstate 90, with Mercer Island in the middle.



Soon we approached the city of Everett, Washington—home to another major Boeing facility.



At Everett, the aircraft banked to the right and we assumed a northeasterly course over the mountains of the North Cascades. The mountains were absolutely stunning in the late afternoon sun.


*

*


As we climbed into the upper flight levels, the clouds showed signs of being whipped by the winds. Our flight, however, was silky smooth.



The glaciers and rock below looked equally impressive.



Thirty minutes after takeoff, we leveled at 35,000 feet (10,668 meters). At this point, we were already over British Columbia, Canada. The inflight map showed our ground speed at 547 miles per hour (880 kilometers per hour), with another six hours and eight minutes until landing in Keflavik.

The town of Sicamous, BC, came into view at the intersection of Mara Lake and the Shuswap Lake system.

We continued to the northwest, passing over the high spine of the Canadian Rockies. From the standpoint of scenery, this was without a doubt one of the most spectacular flights I have experienced.


*


The extent of snow cover and glacial activity was incredible and I kept thinking how fortunate I was to being flying over this terrain on a clear day and to have these views. I also recalled being in these very mountains as a child while on summer vacation with my family.



The glaciers were most impressive—from high above, the sweeping movements of these massive ice flows were especially visible.


*

*


As we approached the drier, eastern side of the range, the landscape changed noticeably, with far less vegetation than there had been just a few degrees of longitude to the west.


*


And suddenly, the mountains ended and the prairie began. Indeed, one of the things I love most about flying is watching the landscape change—sometimes gradually, sometimes suddenly—over the course of a flight.


*


We continued northeast over the flatter stretches of northern Alberta. The terrain was less impressive, but the clouds and the light continued to provide a nice view.



At 19:10 local time, about one hour and 25 minutes into the flight, the cabin crew finally got around to offering a beverage and food service. Menus were located in the seatback pockets.


*


Non-alcoholic drinks were free, with alcohol, snacks and full meals available for a fee. As I had not eaten lunch or dinner, and as I wanted to try Icelandair’s inflight offerings, I decided to order the chicken and rice meal, along with a white wine. The quality of the food was just about on par with what I have experienced on transatlantic flights in coach class on many other carriers, including US airlines.



However, the meal plus the drink combined for a total price of 2,550 Icelandic kronur, which equaled approximately 21 US dollars. I knew that Icelandair was the exception in the airline industry by not offering free meals in economy class on transatlantic flights, but these prices were excessive in my opinion. Not only is Icelandair one of the only carriers to charge for meals on transatlantic flights, they do so at a high price and without providing anything substantially better than what one would get for free on almost any other airline on a similar route. I was willing to pay for the meal, but was hoping to get something a bit better for the money.

Aside from the prices, the service, quite frankly, was pathetic. The Icelandair flight crew was one of the most disinterested crews I have experienced. They barely acknowledged the passengers and showed no indication that they saw providing a service to paying customers as part of their responsibilities. In fact, I had to actively get the attention of a flight attendant just to get my drink and meal. Moreover, it took almost an hour from the time my meal was handed to me until the time a flight attendant finally passed by to pick up the trash. Anyone who has eaten on a plane knows that it only takes 10-15 minutes at most to eat one of these meals and that meant I had a dirty plate in front of me for 45 minutes. It is not just that a flight attendant did not pass by to collect trash; a flight attendant did not pass by my seat, period.

Meanwhile, we continued northeast over northern Alberta and Saskatchewan. The nice moving map feature in my seatback showed our progress just south of Lake Athabasca, as shown in the next photo.



The map system provided different views, which was a nice feature.



Although it was evening and we were jetting east, we were also jetting north, and even in August the days were still long and light in the high latitudes. The sun began to set, but only slowly. As we flew onward over the next hour, I snapped a series of photos showing the gradual transition of the sky from blue to pink to grey. Out my window, the sky eventually did turn black. However, a sliver of orange sky remained visible throughout the flight out the left-hand windows in the northern sky.


*

*

*

*

*


At one point, I got up to use the restroom. It was clean and well stocked for an economy-class lavatory.


*


Meanwhile, we were into the Arctic latitudes, about to pass over central Greenland.



While over Greenland, about five hours into the flight and with a little less than two hours remaining, we moved from FL350 up to FL370. Our groundspeed showed 544 mph (875 kph), with an estimated arrival in Keflavik at 06:33 local time. We left Greenland behind as the sun began to rise again.


*

*


I kept watching on the screen as we approached Keflavik, anticipating a second beverage service from the cabin crew prior to landing. After all, it had been almost five hours since the last (and only) beverage offering, when I had ordered my meal. There had not even been any water offered at any point since. As I had not slept at all, I can vouch for the fact that the cabin crew had utterly disappeared. Unfortunately, I was craving a cup of coffee prior to landing as a way to get into the arrival mode. Was a beverage service at this point in the flight too much to hope for? After all, I have been on many flights half this length and have seen two or three drink runs. But only one drink on a nearly seven-hour flight? Well, that is all there was. In fact, I did not see a flight attendant in the aisle at any point as we entered the final hour of flight, except for during the final decent when one passed by to check for upright seatbacks and tray tables. I was actually amazed at the lack of service.

While descending toward Keflavik, one of the pilots gave us an update on the weather, which was cloudy with calm winds and a temperature of 10 degrees Celsius (50 Fahrenheit). Meanwhile, we dropped lower toward the cloud deck hanging over the North Atlantic.



We moved lower through the various cloud layers. It was a grey but beautiful morning as we glided the final distance toward Iceland.


*


Soon the flaps dropped in quick increments from the trailing edge, signaling the end phase of the flight.



We dropped through the final layer of clouds and I spotted the contours of Iceland. I was thrilled to be arriving here—a place I have wanted to visit for years!



The aircraft dropped lower toward the greenish-brown landscape as we stabilized on final approach.


*


We glided over the perimeter fence and began to flare over the threshold of runway 20.



The tires of the 757 hit the runway smoothly at exactly 06:33 local time, just as had been predicted earlier by the inflight information system in my seatback monitor.


*


We exited the runway to the right and began the taxi back towards the terminal at the northern end of the airport.



We reached the gate at 06:39 and the engines spooled down.



It took 10 to 15 minutes for the aircraft to clear out completely. As I was toward the rear, I was one of the last passengers to disembark. Once on the jetway, I grabbed a couple of photos of the nice machine that had just delivered me to Iceland. I could not avoid the reflection from the glass, unfortunately.


*


I proceeded through immigration control, which was quick and easy, and then followed the signs toward baggage claim and the arrivals hall. This involved a quick bus transfer, which afforded a nice view of the ramp action, including this Iceland Express 737-700.



As my flight to Brussels would not depart for another 10 hours, I had the chance to leave the airport and actually see something of Reykjavik, Iceland’s capital city some 30 miles (50 kilometers) away. Long layovers can be annoying, but in this case I was excited to have the time to explore. Upon entering the arrival hall, I easily found the ticket window for bus transfers to Reykjavik and bought a roundtrip fare from the friendly saleswoman. The price was steep, at ISK 3,500 (approximately USD 28), but it was negligible for me given the rare opportunity of visiting this city. After a short wait, the bus arrived on the curb outside.



The ride into the city took about 45 minutes and passed through a very interesting volcanic landscape consisting of basalt flows, which looked like giant rubble heaps of jagged, black rocks. Once in the city, we reached the bus terminal located near the city center.



The bus terminal is also adjacent to Reykjavik’s smaller, mostly domestic airport. Although Icelandair does not fly to this airport, the airline has its headquarters at this facility.


*


From the bus terminal, I set off on foot for the city center, following my map. I soon came upon Reykjavik’s famous church, the Hallgrímskirkja.



I continued through the city, which was very orderly and clean.



I passed through a small park in the city center with a statue of Jón Sigurðsson, who was a main figure in the Icelandic independence movement during the 19th century.



My walk continued past the small building housing the executive branch of the Icelandic government.



As I walked around the city, there was a fairly steady flow of turboprop aircraft swooping overhead on final approach into the nearby Reykjavik airport.


*


I paused at one point and had a coffee before heading back in the general direction of the bus terminal. As my last meal had been the buy-onboard chicken and rice after taking off from Seattle, I was starting to get hungry. Of course, being in Iceland provided the opportunity to try something Icelandic—not a type of cuisine one can find everyday elsewhere in the world. Based on a short advertisement I had seen on my seatback screen aboard the Icelandair flight, I had Café Loki in mind, a restaurant just next to the Hallgrímskirkja. I opted for the platter, which provided a taste of the country’s dark rye bread, fish and cold-cuts. I enjoyed almost everything on my plate, with the exception being the shark—the white cubes in the small dish in the center of the plate. I knew that the taste would be strong and that most newcomers tend not to like it. Sure enough, I found the taste awful, although I made a point of eating it all.



After eating, I leisurely made my way back to the bus depot and caught the connection to Keflavik. I could have stayed another hour or so in the city, but I wanted the chance to explore the facilities at Keflavik a little more. I arrived at the airport around 14:00, still with plenty of time to do so before my 16:20 departure to Brussels.

I paused in front of the terminal building and took some photos.



There was a statue in front of the building called the “Jet Nest,” which is supposed to depict an aircraft wing hatching from a giant egg.



The interior facilities were clean and airy, with a lot of natural light.


*


I already had my boarding pass for the Brussels flight, which I had received during check-in in Seattle. However, I decided to use one of the kiosks in the lobby to see if any better seats had become available. Sure enough, seat 6A in the Economy Comfort Class cabin was free and the system allowed me to move from my original seat in the main economy cabin. I printed out my new boarding pass and proceeded toward security. This statue of the explorer Leif Ericson greeted me just before the checkpoint.



Once airside, I entered the main hall, which contained a few shops and a food court. More statues greeted me in the middle of the space.



I moved on to the concourse where the gates are located. There was little action at this time of the afternoon.


*


I returned to the food court and settled in with an Icelandic beer while sending a few emails from my laptop.



The time passed quickly and around 15:30 I gathered my things and made my way to the gate.

Flight 2 of 2
Date: 29 August 2011
Route: KEF-BRU
Flight #: FI 558
Aircraft Type: Boeing 757-256
Aircraft Registration: TF-FIZ (Keilir)
Scheduled Departure: 16:20
Actual Takeoff: 16:25
Scheduled Arrival: 21:35
Actual Landing: 21:03
Flight Time: 2:38
Distance: 1,338 miles (2,153 km)
Altitude: FL370
Seat: 6A (Economy Comfort)
Load: Business = unknown; Economy = 80%
Personal Stats: 2nd flight on Icelandair / 27th flight on the 757-200 / 289th commercial flight



When I arrived at the gate, my 757 was already being prepped for Brussels.


*


At 16:00, I made my way aboard the aircraft. I was able to snap a couple of photos on the way toward the door.



Good afternoon, Keilir.



Once onboard, I turned left toward the front of the aircraft, instead of to the right as usual, and found my big, comfortable seat waiting for me at 6A in the Economy Comfort section. These seats, which offer essentially a business-class level of comfort, are an excellent way to travel in coach!


*


And of course, one of the benefits was having two windows to myself.



At 16:15, the captain gave a welcome announcement, indicating that boarding was complete and that we would be pushing back shortly. He estimated the flight time at two hours and fifty minutes and mentioned that the weather in Brussels was cloudy with a temperature of 17 degrees Celsius (63 Fahrenheit).

The tug pushed us backward from the gate at 16:18. Given my position toward the front of the aircraft, I could see into the front of the engine as the fan blades start spinning.



We began our taxi and passed by a number of Icelandair 757s. There is no doubt who the dominant carrier is at Keflavik.


*

*


At 16:25, we lined up on RWY20 and began a fast takeoff roll. These 757s know how to accelerate.


*

*


Farewell, Iceland. I hope to return someday and spend more time!


*

*


We climbed above the lowest layer of scattered clouds and the aircraft banked to the left as we assumed a course to the east-southeast over southern Iceland.



The landscape below revealed interesting patterns at times.



We passed over the mouth of the Ölfusá River, as it empties into the Atlantic, near the town of Selfoss.



I soon spied the distinctive crater of a volcano; this was the infamous Eyjafjallajökull volcano, known around the world for its eruption in 2010, which shut down European and north-Atlantic airspace for nearly a week. Today, however, was a splendid day for flying!


*


We continued our climb into the upper flight levels, passing over more of Iceland’s beautiful landscape.


*


All too soon, the coast came into view once again and we left the grand landscape behind as we headed out over the Atlantic.



We leveled off at 37,000 feet (11,280 meters), the giant winglet slicing through the rarified air.



About 40 minutes after departure, the beverage service began. Although I was in Economy Comfort Class with a larger seat, the service was standard economy (which I knew would be the case). Nonalcoholic drinks were free, while alcohol, snacks and meals were available for a charge. I took a free coffee with cream and used up my remaining Icelandic coins for a twisted donut, which cost ISK 300 (approximately $2.40). The cost was more appropriate this time and it was all pretty good. The service from the flight attendant was also better this time—at least I did not have to seek her out in order to be served. There was no feeling of warmth or personality, but at least she was performing the basic functions of her job. However, this was the one and only drink service on a flight of almost three hours. Even on US carriers on domestic routes of this length, one can usually expect more.



We continued on through the blue world high above the north Atlantic.



I monitored the flight on the excellent screen in my seatback. Icelandair’s inflight entertainment system was one of the better ones I have encountered.



As we continued southeast over the United Kingdom, we began to leave the daylight behind—but not before being treated to a nice sunset with pink and orange skies.


*


As we approached the European continent, the first officer made an announcement indicating that we were underway with our descent and that the weather in Brussels was still cloudy with a temperature of 14 degrees Celsius (57 Fahrenheit). We soon dropped into the cloud layer as the last of the daylight disappeared behind the tail.



We flew east of the Brussels airport before making a broad turn back to the right for a landing to the west. By the time we dropped out of the cloud layer, we were already stabilized on final approach.



The 757 floated onto the asphalt of RWY25L at 21:03 local time after a flight of two hours and thirty-eight minutes.



We exited the runway to the right and made a quick taxi to the A terminal, which is used for Schengen Area flights (to which Iceland belongs). The aircraft docked at the gate just before 21:10, almost a half an hour early. Good job in this regard, Icelandair.



I was one of the first to deplane given my seat close to the door. Once in the terminal, I took a final look at the nice 757. Thanks for the ride!



I made my way through the terminal toward the baggage claim. I have now been in Belgium for two years, and in the meantime, I enjoy arriving at the Brussels Airport—I am starting to feel like I am coming home.



My two checked bags arrived in good shape on the conveyer belt and I exited the terminal and made my way to the bus stop. After a 30-minute ride by bus, followed by a short subway ride, I entered my apartment to the waiting arms of my lovely girl. And with that, my journey back to Europe was complete.

CONCLUDING ANALYSIS

I have ranked my experience on Icelandair in eight different categories on a scale of one to ten.

Reservation & Online Services: Score 6/10
The Icelandair website offered a basic platform to buy my ticket and check in, although I opted not to print my boarding passes myself, but instead have them issued at the airport. All in all, the website worked well for those purposes. However, like many European carriers, Icelandair did not offer seat selection at the time of the booking, though I was able to select my seats when checking in online. As for the rest of the website, I was not particularly impressed. Based on my more recent perusing of the website, Icelandair seems to have made some improvements. However, at the time of my travel in August 2011, in my opinion, the website had the look and feel of that of a cheap travel agent as opposed to a proper airline and European flag carrier.

Check-in: Score 5/10
The check-in procedure at Seattle was quick, as there were no other customers anywhere to be seen. However, I was not impressed from a service standpoint. My impression was that he three agents at the counter could not care less. There was not even a simple “hello” when I arrived at the counter, nor was I spoken to unless absolutely necessary (i.e. “I need your passport”). While I do not expect to be pampered, these agents did not seem to understand the concept of human interaction. When I worked at a coffee shop while a student, I was expected to interact more with customers who were buying a meager 95-cent cup of coffee. At least the process was quick and I was soon on my way, which is why I have given a mid-range score in this category.

Seats and Cabin Condition: Score 10/10
In this area, Icelandair did a great job. The seats were comfortable, even with standard legroom in an economy cabin. On the second leg of my voyage from Keflavik to Brussels, I was thrilled to be in a business-class-style seat of the Economy Comfort section, even with my economy-class ticket. On both aircraft, the cabins were immaculately clean and each seat was equipped with a pillow and a comfortable blanket.

Cabin Crew: Score 2/10
In general, the flight attendants were quite cold. On the first and longer flight, they actually seemed unwilling to do anything to provide customer service beyond the bare minimum. And even the bare minimum was a stretch for them. For example, there was no beverage service whatsoever for almost an hour and a half after leaving Seattle. Once the flight attendants did get around to their beverage and food duties, they hurried down the aisle pushing the cart without mentioning that they were serving anything. I had to actively get the attention of a flight attendant to ask for a buy-on-board meal and a drink. Given that I paid over $20 total for my food and libation, I would think that Icelandair made some money off of that sale and that the flight attendants might be encouraged to make an effort to sell that product. In this case, it was clear they could not care less.

I do realize that serving passengers food and drinks is not the most important duty of a flight attendant. Safety is. And I can only trust that in the case of an emergency, the flight attendants would have sprung into action and showed some enthusiasm for the task at hand. I am sure they are highly trained professionals in this regard and would have dealt with an emergency like any other professional cabin crew. That is why I did not give a score of zero in this category. But from what I experienced, especially on the first flight, Icelandair cabin crew were more of an obstacle to service, rather than providers of a service to paying customers. I like to give credit where credit is due, but in this case I cannot. I can only hope the company will drastically rethink its onboard customer service.

Food and Drink: Score 1/10
The food and drink offerings were not acceptable. Although I knew from reading other trip reports covering Icelandair that meals are not complimentary in economy class—regardless of the length of the flight—the fact that I paid over $20 for a small meal and a glass of wine was absurd. If Icelandair wants to be the lone carrier charging economy passengers for a meal on a nearly seven-hour flight across the Atlantic, fine. But I hope to receive something a bit better for my money. This was not the case, as I soon realized I had paid quite a lot for standard coach-class food on a fairly long, international flight. But that is not the worst aspect, in my opinion. The food and beverage “service” which was offered an hour and a half after leaving Seattle was actually the last service we received on the entire Seattle-Keflavik leg. I get that Icelandair has adopted a low-cost model in some areas of its operations. But not being offered a glass of water or a cup of coffee prior to landing in Keflavik was a real shock. I have been on two-hour domestic flights in the US that have offered multiple beverage services. But I have never experienced a flight of seven hours that offered only one service, and even that seemed to be a bit too much for Icelandair to provide.

Inflight Entertainment: Score 9/10
In this area, Icelandair has a great product. There were dozens of movies, television programs, music and games available. In addition, the inflight map was excellent! This feature displayed our current position, altitude, speed, distance and time to our destination, plus other points of reference. The screen was crisp and clear, and certainly a good size for a personal screen in a seatback. The only slight grievance I have in this category is that there was a documentary offered about aviation in Iceland, which of course I would have loved to watch. However, it was only available in Icelandic, with no foreign-language subtitles. I cannot fault Icelandair for offering part of their programming in their native language. However, given that Icelandair has tried to position itself as a competitive alternative for transatlantic passengers in general, the airline should consider making all of its inflight programming available in at least Icelandic and English. Still, the airline has an excellent entertainment system—one of the better ones I have experienced.

Baggage: Score 10/10
As a lowly economy passenger, I was allowed two free checked bags. In this regard, Icelandair outshines all US carriers when going transatlantic. While US carriers tend to allow one free checked bag, the second checked bag can come at a steep cost—up to $100. I was able to check two bags on Icelandair for free, and both arrived in Brussels on time and in good shape. Also, I am always somewhat skeptical about checking bags when I have an extraordinarily long layover—in this case 10 hours in Keflavik. I do not like the thought of my bags sitting around in the system for hours on end. However, Icelandair delivered everything in good shape to Brussels.

Punctuality: Score 10/10
In this category, I have to give Icelandair credit as well. My flight from Seattle to Keflavik arrived almost exactly on time, while my Keflavik to Brussels flight arrived a half-hour early. After traversing an entire continent and an ocean, I cannot help but marvel at this. Not only was it nice to be back in Brussels sooner than scheduled, this early arrival also allowed me to catch an earlier bus into the city, thereby seeing my girl sooner. Good job, Icelandair.

RESERVATION & ONLINE SERVICES: 6/10
CHECK-IN: 5/10
SEATS & CABIN CONDITION: 10/10
CABIN CREW: 2/10
FOOD & DRINK: 1/10
INFLIGHT ENTERTAINMENT: 9/10
BAGGAGE: 10/10
PUNCTUALITY: 10/10
-------------------------------------------------------------
AVERAGE SCORE: 53/80 = 66%

Based on an overall score of 66%, Icelandair is about average compared to my assessments of other carriers across the Atlantic. In previous transatlantic trip reports, I also ranked pre-merger Continental at 66%, while Delta scored 71% and Lufthansa scored 83%. However, I did rank one experience on United at an even more dismal 55%.

Still, the average score I have given Icelandair does not really compare to the others. Like the fire and ice of Iceland, my experience on Icelandair was one of extremes. As indicated in the scores above, the personal touch from Icelandair employees throughout the experience, whether agents or flight attendants, was very poor. The food and drink offerings were also poor given the price and the extreme infrequency of the offerings, even on fairly long flights. However, Icelandair performed extremely well in the categories of inflight entertainment, aircraft condition, baggage services and punctuality.

Based on these two extremes, in my opinion if the airline wants to be an attractive alternative for passengers travelling between North America and Europe, it needs to make some changes. Yes, the carrier does have a certain advantage in that it can offer a stopover in exotic Iceland as an added selling point for its product (for those who are interested in this). However, this alone is not enough to make Icelandair my carrier of choice across the Atlantic. If Icelandair could maintain the things it does well while significantly improving its customer care, the airline would be in a good position. In my opinion, until that happens, it will continue to be just one of many carriers with which to cross the pond.

Finally, here are a couple of photos of the memorabilia I collected during my Icelandair experience. This includes Icelandair’s inflight magazine, simply titled “Icelandair Info,” inside the plastic sleeve which contained all the contents of the seatback pocket.



Here are several other items, including my boarding passes.



Thank you for reading and I hope you enjoyed this report! Comments, questions and feedback are most welcome.

BZNPilot

My other reports on Airliners.net can be seen at:

A Prop Hop To The Pacific: Horizon Air Q400 (by BZNPilot Aug 19 2012 in Trip Reports)
Big Apple To Big Sky Country On Delta/Skywest (by BZNPilot Apr 30 2012 in Trip Reports)
Farewell CO - A Transatlantic First And Last (by BZNPilot Apr 23 2012 in Trip Reports)
Short & Long On LH: BRU-MUC-IAD, DCA-BOS-FRA-BRU (by BZNPilot Oct 30 2011 in Trip Reports)
Day Tripping: 3 Flights, 3 Countries, Many Pics (by BZNPilot Jun 13 2011 in Trip Reports)
Trans-Atlantic Part 2: BZN-DEN-OKC-IAD-GVA-BRU (by BZNPilot Dec 3 2010 in Trip Reports)
Trans-Atlantic Part 1: BRU-ATL-SLC-BZN On DL (by BZNPilot Nov 15 2010 in Trip Reports)
A Bee-Line To Madrid: SN’s A319 & B733 (Many Pics) (by BZNPilot Sep 13 2010 in Trip Reports)
YVR-PDX-BFI: Horizon + SeaPort's PC-12 (Many Pics) (by BZNPilot Jul 6 2010 in Trip Reports)
Day Tripping: DCA-DTW-MKE-DCA On NW/YX (Many Pics) (by BZNPilot Jul 25 2009 in Trip Reports)
BZN-IAD On Skywest/Delta (Many Pics) (by BZNPilot Jan 24 2009 in Trip Reports)
DCA-SEA + Boeing Field + Holiday Travel Odyssey (by BZNPilot Jan 3 2009 in Trip Reports)
CDG-FRA-IAD On AF/UA (Part 2, Many Pics) (by BZNPilot Nov 18 2008 in Trip Reports)
DCA-ORD-FRA-CDG On UA/LH/AF (Part 1, Many Pics) (by BZNPilot Nov 9 2008 in Trip Reports)
Planes & Trains To Montreal (Many Pics) (by BZNPilot Sep 18 2008 in Trip Reports)
IAD-DEN-BZN-ORD-DCA On UA Biz/Y (Many Pics) (by BZNPilot Sep 12 2008 in Trip Reports)
DC-9+A320+738s On NW/DL To MT (pics) (by BZNPilot Aug 3 2008 in Trip Reports)
DC To Montana On NW (many Pics) (by BZNPilot Jun 15 2008 in Trip Reports)
HKG-ORD-DCA On UA In Coach (pics) (by BZNPilot Jun 14 2008 in Trip Reports)
HKG-MNL-HKG On CX (Business) W Pics (by BZNPilot Feb 25 2008 in Trip Reports)
Manila-Caticlan-Manila For New Years (Pics) (by BZNPilot Jan 24 2008 in Trip Reports)
MRY-SFO-HKG On UA (with Pics) (by BZNPilot Feb 2 2008 in Trip Reports)
DCA-PHL-SFO (with Pics) (by BZNPilot Jan 29 2008 in Trip Reports)
Northwest Tri-Jets To Germany In 1999 (Many Pics) (by BZNPilot Feb 5 2010 in Trip Reports)
Lama Chopper In The Montana Mountains (w Pics) (by BZNPilot Jul 21 2008 in Trip Reports)

24 replies: All unread, jump to last
 
User currently offline767747 From United States of America, joined Jan 2005, 1960 posts, RR: 24
Reply 1, posted (2 years 3 months 1 week 15 hours ago) and read 17389 times:
Support Airliners.net - become a First Class Member!

Great report on Icelandair, BZNPilot!


This is not the first time I've heard not so good comments about Icelandair.

Quoting BZNPilot (Thread starter):
While my sister parked, I found the Icelandair check-in counter. The process was quick, as I was the only person checking in. However, the three Icelandair agents were not friendly. They tagged my two checked bags and handed me my boarding passes, but did not say a word otherwise and generally seemed to be annoyed with their work. It was not a welcoming experience, and in fact this cold and very distant sentiment would prove to be a repetitive theme throughout my journey on Icelandair.

When we flew them in 1996, they also had pretty lackluster customer service if I can recall.

I can't believe they charge for meals in Y, and especially as you said for such a high price! $21 for that tray? Ridiculous!

Thanks for sharing,

Matthew (767747)


User currently offlineWidebodyroga From United States of America, joined Sep 2008, 613 posts, RR: 16
Reply 2, posted (2 years 3 months 1 week 15 hours ago) and read 17325 times:

I have no words to thank you for this report. I loved all the pictures of Reykjavik, of the food and beer and of KEF. Not to mention the spectacular aerial shots. For a long time now I've been trying to find a deal that would allow me to layover at KEF for 10 or more hours like you did but so far I haven't been able to pull it through.

I must confess that due to limited time availability I did not read all the text in your report but I'll be back this weekend to read it in its entirety and enjoy it properly. I can't wait  

Thanks again!

Widebodyroga



Visit my aviation page: http://widebodyroga.weebly.com/
User currently offlinenethkt From Thailand, joined Apr 2001, 1090 posts, RR: 3
Reply 3, posted (2 years 3 months 1 week 12 hours ago) and read 16882 times:

Thank you for a rare Icelandair TATL trip report.
Very well done with lots of pics.
This is another option to fly from UA weat coast to Europe.

Love all the pics from Reykjavik, I'd like to go there myself but surely in summer!

Can't comment much on the in-flight experience as I personally hate to fly on a single aisle aircraft and not a big fan of BoB.

Many thanks for sharing.
Brgds,
net-hkt



Let's just blame it on yields.
User currently offlineGjunnar From Germany, joined Sep 2001, 155 posts, RR: 0
Reply 4, posted (2 years 3 months 1 week 9 hours ago) and read 16583 times:

Great report again! I really enjoyed the inflight pictures of the Pacific Northwest, a region I yet have to discover. Shame the Icelandair service performed so poorly - the planes are so beautiful on the outside so I'd expect something better on the inside as well.

User currently offlinegabrielchew From United Kingdom, joined Aug 2005, 3340 posts, RR: 12
Reply 5, posted (2 years 3 months 1 week 4 hours ago) and read 16080 times:

Nice report, shame FI weren't the best!

Quoting BZNPilot (Thread starter):
Was a beverage service at this point in the flight too much to hope for? After all, I have been on many flights half this length and have seen two or three drink runs. But only one drink on a nearly seven-hour flight?

That's very poor. You feel bad for staff loosing their jobs when airlines go bust, but when they put in no effort on a flight, your sympathies tend to ebb!

Quoting BZNPilot (Thread starter):
Once onboard, I turned left toward the front of the aircraft, instead of to the right as usual, and found my big, comfortable seat waiting for me at 6A in the Economy Comfort section. These seats, which offer essentially a business-class level of comfort, are an excellent way to travel in coach!

Thats cool - can anyone sit in Y+ on the EU legs? EVA Air does that on the TPE-HKG route



http://my.flightmemory.com/shefgab Upcoming flights:LCY-ARN-AMS-LGW,STN-OTP-AMS-YUL,YQB-JFK-LAX-DUS-STN,LGW-DXB-BKK-HKG-
User currently offlineRoseflyer From United States of America, joined Feb 2004, 9706 posts, RR: 52
Reply 6, posted (2 years 3 months 6 days 20 hours ago) and read 15202 times:

Your experience sounds like mine on Icelandair when they just started SEA service. The on board service is lacking. Food is buy on board and they only do one beverage service. That's not enough to stay hydrated.

The hard product in economy is ok. Seat pitch is reasonable and IFE is good, but the service is bad. Business class is hardly a business class product either. Icelandair gives you about the same service you'd get on a US domestic flight, but it is an international flight. I can honestly say, Icelandair is worse than any US carrier on transatlantic flights. The only carriers worse might be the charters like Thompson.



If you have never designed an airplane part before, let the real designers do the work!
User currently offlineflightsimboy From Canada, joined Sep 2005, 1327 posts, RR: 4
Reply 7, posted (2 years 3 months 6 days 16 hours ago) and read 14986 times:
Support Airliners.net - become a First Class Member!

Hey BZNPilot,

I've always admired Icelandair jets when spotting at Toronto, and have secretly wished to fly with them sometime. However, after reading your report, I am not sure I want to.

That said, I have to admit as indicated above the view of Icelandair jets are gorgeous, but the views out of the window of those winglets and engines make are even more fascinating. Thoroughly enjoyed all your pics during the different stages of the flight and the changing landscapes and times of day outside. At least these views made up for the service.

Quoting BZNPilot (Thread starter):
snacks and full meals available for a fee
Quoting BZNPilot (Thread starter):
However, the meal plus the drink combined for a total price of 2,550 Icelandic kronur, which equaled approximately 21 US dollars. I knew that Icelandair was the exception in the airline industry by not offering free meals in economy class on transatlantic flights, but these prices were excessive in my opinion. Not only is Icelandair one of the only carriers to charge for meals on transatlantic flights, they do so at a high price and without providing anything substantially better than what one would get for free on almost any other airline on a similar route. I was willing to pay for the meal, but was hoping to get something a bit better for the money.

This is just terrible. Which other full service carrier out there charges for meals? And that too USD 21!! For that price you would get a far better meal than the one offered to you.

Quoting BZNPilot (Thread starter):
Aside from the prices, the service, quite frankly, was pathetic. The Icelandair flight crew was one of the most disinterested crews I have experienced. They barely acknowledged the passengers and showed no indication that they saw providing a service to paying customers as part of their responsibilities. In fact, I had to actively get the attention of a flight attendant just to get my drink and meal. Moreover, it took almost an hour from the time my meal was handed to me until the time a flight attendant finally passed by to pick up the trash. Anyone who has eaten on a plane knows that it only takes 10-15 minutes at most to eat one of these meals and that meant I had a dirty plate in front of me for 45 minutes. It is not just that a flight attendant did not pass by to collect trash; a flight attendant did not pass by my seat, period

Like the planes I have admired the crew uniforms (though have only seen photos, never in person) and to know that the service was not even mediocre but downright lousy is quite a shock. Collecting meal trays in a timely manner can be an issue on other carriers too, but the overall atmosphere on this flight is indeed pathetic.

Quoting BZNPilot (Thread starter):
I kept watching on the screen as we approached Keflavik, anticipating a second beverage service from the cabin crew prior to landing. After all, it had been almost five hours since the last (and only) beverage offering, when I had ordered my meal. There had not even been any water offered at any point since. As I had not slept at all, I can vouch for the fact that the cabin crew had utterly disappeared. Unfortunately, I was craving a cup of coffee prior to landing as a way to get into the arrival mode. Was a beverage service at this point in the flight too much to hope for? After all, I have been on many flights half this length and have seen two or three drink runs. But only one drink on a nearly seven-hour flight? Well, that is all there was. In fact, I did not see a flight attendant in the aisle at any point as we entered the final hour of flight, except for during the final decent when one passed by to check for upright seatbacks and tray tables. I was actually amazed at the lack of service.

Did you try asking one of the FAs if you could perhaps buy something?

Quoting BZNPilot (Thread starter):
I do realize that serving passengers food and drinks is not the most important duty of a flight attendant. Safety is. And I can only trust that in the case of an emergency, the flight attendants would have sprung into action and showed some enthusiasm for the task at hand. I am sure they are highly trained professionals in this regard and would have dealt with an emergency like any other professional cabin crew. That is why I did not give a score of zero in this category. But from what I experienced, especially on the first flight, Icelandair cabin crew were more of an obstacle to service, rather than providers of a service to paying customers. I like to give credit where credit is due, but in this case I cannot. I can only hope the company will drastically rethink its onboard customer service.

I think to give safety a score in times of an emergency in a matter of life or death is not really necessary. It is part of the FA training and that hidden factor that is brought to the front when the need arises. In this case you would be justified to rate the crew 0/10.

Quoting BZNPilot (Thread starter):
Food and Drink: Score 1/10
The food and drink offerings were not acceptable. Although I knew from reading other trip reports covering Icelandair that meals are not complimentary in economy class—regardless of the length of the flight—the fact that I paid over $20 for a small meal and a glass of wine was absurd. If Icelandair wants to be the lone carrier charging economy passengers for a meal on a nearly seven-hour flight across the Atlantic, fine. But I hope to receive something a bit better for my money. This was not the case, as I soon realized I had paid quite a lot for standard coach-class food on a fairly long, international flight. But that is not the worst aspect, in my opinion. The food and beverage “service” which was offered an hour and a half after leaving Seattle was actually the last service we received on the entire Seattle-Keflavik leg. I get that Icelandair has adopted a low-cost model in some areas of its operations. But not being offered a glass of water or a cup of coffee prior to landing in Keflavik was a real shock. I have been on two-hour domestic flights in the US that have offered multiple beverage services. But I have never experienced a flight of seven hours that offered only one service, and even that seemed to be a bit too much for Icelandair to provide.

I would say at least on an AC four hour flight to LAX to YYZ to do get a lot more. Again just shocked.

Quoting BZNPilot (Thread starter):
Inflight Entertainment: Score 9/10
In this area, Icelandair has a great product. There were dozens of movies, television programs, music and games available. In addition, the inflight map was excellent! This feature displayed our current position, altitude, speed, distance and time to our destination, plus other points of reference. The screen was crisp and clear, and certainly a good size for a personal screen in a seatback. The only slight grievance I have in this category is that there was a documentary offered about aviation in Iceland, which of course I would have loved to watch. However, it was only available in Icelandic, with no foreign-language subtitles. I cannot fault Icelandair for offering part of their programming in their native language. However, given that Icelandair has tried to position itself as a competitive alternative for transatlantic passengers in general, the airline should consider making all of its inflight programming available in at least Icelandic and English. Still, the airline has an excellent entertainment system—one of the better ones I have experienced.

I'm glad the entertainment both inside and outside the aircraft were above standard. And of course your pictures deserve a 10/10!!


User currently offlineAIR MALTA From Malta, joined Sep 2001, 2528 posts, RR: 1
Reply 8, posted (2 years 3 months 6 days 6 hours ago) and read 14677 times:

Very nice trip report... It reminds me of my BRU-KEF-BRU flights of last year.

I must agree you with that the onboard service is inadequate for the transatlantic flights... But I have to say that we had marvelous FAs when I flew them. They were giving me advice on where to go and what to do in Iceland. And generally speaking the Icelandic people were one of the nicest people I have ever met in my life when I traveled around in Iceland and especially in remote places like the small villages in the Westfjords...

Icelandair, should imrpove its catering and offer more options as all food portions are small. Nevertheless I recommend the twisted donut and the local beer made from mountain water...

The most amazing part of my flight with them was the fact that we have left BRU at around 21:30 and it was dark. When we were approaching Iceland, the sky started to get brighter... I was so excited. I never witnessed that.

I would defintely fly Icelandair again...



Next flights : BRU-ZRH-CAI (LX)/ BRU-FCO-TLV (AZ)
User currently offlineSRQKEF From Iceland, joined Jun 2011, 896 posts, RR: 1
Reply 9, posted (2 years 3 months 5 days 20 hours ago) and read 14369 times:

Hi BZNpilot, nice report! Interesting to see a report from a different person than me on FI.  

Shame that you had a not-so-good experience on FI. On all my ~150 flights with them, not a single flight was a bad one. Maybe it's the fact that on FI I fly J 90% of the time and that my dad, as a former COO of Icelandair Group, is well known by the FAs so we always get exceptional service...  

Nice pics of Reykjavik. I know those streets so well in the downtown although now I live in the suburbs of Reykjavik in the town of Seltjarnarnes. Those F50s and DHC8s of Air Iceland are well known to me...  

If you find FI's BoB prices high, it's good you didn't try Iceland Express TATL! When they flew EWR/SFB-KEF, they charged 14$ for a sandwich! Also, you had to pay 11$ to rent an iPad instead of having IFE. Chicken was 29$.

Hope that if you fly FI again, you'll have the same experience I always have. To get coffee pre-landing you could've pushed the call button and asked for it. No problem with that and you get it for free.

cheers, Sveinn  



Flights flown: 287 - Airlines: 41 - Airports: 66 - Next flights: KEF-LHR-KEF, RKV-AEY-RKV, KEF-EWR-MCO, SRQ-LGA, JFK-KEF
User currently offlinereifel From Germany, joined Feb 2005, 1380 posts, RR: 1
Reply 10, posted (2 years 3 months 5 days 20 hours ago) and read 14315 times:

Thanks for sharing.
Actually your seat on KEF-BRU was Saga Class, their business Class. Economy Comfort with FI is a regular seat with the middle seat in a 3-seat row kept empty.

I realized before that FI sometimes shows Saga or Economy Comfort Class seats on their seatmaps in Amadeus i.e. and so economy class guests can grab these seats free of charge. Furthermore one can also just choose exit rows free of charge. This is quite a cool feature.


User currently offlinecharlib52 From United States of America, joined Apr 2004, 164 posts, RR: 17
Reply 11, posted (2 years 3 months 5 days 15 hours ago) and read 14134 times:

Great report BZNPilot!

Sorry your crew was not as nice as we had on our flight. I too thought the BOB was certainly expensive, but I really couldn't complain much - our fare was so, so dirt cheap that I almost felt bad flying for that little amount of money. I can see ancillary revenue is important to them.

I also liked the little touches like the Icelandic sayings and Icelandic music during boarding. Aside from individual crew differences the product theme and marketing is really well done and polished IMHO. It gave the trip a sense of class completely lacking in US domestic carriers.

Glad you enjoyed your short time in Iceland - you should go for longer and do some tours. Personally I know we will be back!


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6903 posts, RR: 77
Reply 12, posted (2 years 3 months 5 days 10 hours ago) and read 13882 times:

Hi BZNPilot,

very nice report with many good pictures. I have condered taking FI to the US or Canada several times, but I guess it's better to log that airline on a flight to or from KEF. The service and the catering were really disappointing on your flights.

Quoting BZNPilot (Thread starter):
However, the meal plus the drink combined for a total price of 2,550 Icelandic kronur, which equaled approximately 21 US dollars. I knew that Icelandair was the exception in the airline industry by not offering free meals in economy class on transatlantic flights, but these prices were excessive in my opinion. Not only is Icelandair one of the only carriers to charge for meals on transatlantic flights, they do so at a high price and without providing anything substantially better than what one would get for free on almost any other airline on a similar route. I was willing to pay for the meal, but was hoping to get something a bit better for the money.

I can only agree!


PH



Nothing's worse than flying the same reg twice!
User currently offlinesultanils From Belgium, joined Mar 2010, 1772 posts, RR: 30
Reply 13, posted (2 years 3 months 5 days 8 hours ago) and read 13814 times:
Support Airliners.net - become a First Class Member!

Hello BZNPilot,

Gorgeous report accompanied with many excellent pics, truly a fascinating read!
I’m sorry to hear the overall experience left a lot to be desired from a service point of view. I find the service concept quite strange, there are no/not many carriers that charge for meals on TATL flights. Heck and if they do: the price indeed seems not compatible with the quality and quantity. Definitely room for improval there! How about filling out a survey stating your experience, but maybe it is a bit overdue as this flight was almost a year ago?

Quoting BZNPilot (Thread starter):
My sister drove as fast as she possibly could without being reckless

And she hasn’t received a speeding ticket? It looks like your very trustful towards your sister, giving your life in her hands  

Quoting BZNPilot (Thread starter):
It was not a welcoming experience, and in fact this cold and very distant sentiment would prove to be a repetitive theme throughout my journey on Icelandair.

Oh my, definitely not a promising start...

Quoting BZNPilot (Thread starter):
One of the more interesting examples was this Ryan 767-300.

Interesting one indeed, any idea what route it flies/has fown?

Quoting BZNPilot (Thread starter):
The blanket was very nice—seemingly softer and thicker than blankets typically found in economy class on other airlines.

I do like the text on it: it feels welcoming (as opposed to the FA’s...)

Quoting BZNPilot (Thread starter):
From the standpoint of scenery, this was without a doubt one of the most spectacular flights I have experienced.

Say that again, what a scenery!

Quoting BZNPilot (Thread starter):
including this Iceland Express 737-700.

Nice exotic plane as well, does Iceland have many domestic airports?

Quoting BZNPilot (Thread starter):
I have now been in Belgium for two years, and in the meantime, I enjoy arriving at the Brussels Airport—I am starting to feel like I am coming home.

That’s great to hear!

Sultanils



In thrust we trust.
User currently offlineicelander From Iceland, joined Dec 2011, 54 posts, RR: 0
Reply 14, posted (2 years 3 months 4 days 15 hours ago) and read 13449 times:

Quoting sultanils (Reply 13):
Nice exotic plane as well, does Iceland have many domestic airports?

Iceland express don't fly domestic services. They offer cheaper (and personally I am starting to find them better than Icelandair) flights from KEF to several european destinations. They got a bad reputation when their flights were operated by Astraeus, but things are a lot better now they are operated by Czech Airlines.

There are scheduled domestic flights in Iceland operated by three airlines, Air Iceland (a sister company to Icelandair), Norlandair (in cooperation and used to be a part of Air Iceland) and Eagle Air Iceland. Before anyone points out that Icelandair has a service once a day from KEF-AEY, it can only be booked as part of an international trip).

The airports served by the three airlines are:
RKV (Reykjavik), AEY (Akureyri), EGS (Egilsstadir), IFJ (Isafjordur), VEY (Vestmannaeyjar), HFN (Hofn), GRY (Grimsey), VPN (Vopnafjordur), THO (Thorshofn), HZK (Husavik), BIU (Bildudalur), GJR (Gjogur).

Mark.


User currently offlineblrsea From India, joined May 2005, 1426 posts, RR: 3
Reply 15, posted (2 years 3 months 4 days 13 hours ago) and read 13350 times:

Nice report BZNPilot. I liked your aerial shots of the pacific NW and beyond. It is great how you can recognize so many mountains from the top, I can never do it except for prominent ones like Baker, Rainier, St Helens etc  

Looks like the "service" is pretty limited on Iceland air. Shame that they don't do any beverage runs at least before landing. And $21 for a meal on board seems a bit expensive. How does it work for people who have specific food requirements like vegetarian/kosher/halal etc. Can they order and pay for their meals on FI website 24 hrs before departure? Or is there no such option available?


User currently offlinechristao17 From Thailand, joined Apr 2005, 942 posts, RR: 8
Reply 16, posted (2 years 3 months 4 days 12 hours ago) and read 13329 times:

Wow, you certainly enjoyed some spectacular views on both flights. Sorry that service wasn't friendlier, though.


Keeping the "civil" in civil aviation...
User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 16
Reply 17, posted (2 years 3 months 4 days 7 hours ago) and read 13248 times:

Hello BZNPilot


Great to see some FI in here, I don't read anything suprising. Charging meals on long-haul flights is just poor.
The quality of the service is very low as well.
I had a flight with FI in 2006 and could only tell the same.
KEF on the otherside is a very nice city.

Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlineSRQKEF From Iceland, joined Jun 2011, 896 posts, RR: 1
Reply 18, posted (2 years 3 months 4 days 4 hours ago) and read 13178 times:

Just to make sure not everyone here puts FI on their "No Fly List" here's a report I made about a positive experience aboard KEF-YYZ on FI (in J). Not every crew of the airline is bad...  RTW Pt 1: To New York...or What? FI KEF-YYZ (by SRQKEF Apr 12 2012 in Trip Reports)

Cheers, Sveinn  



Flights flown: 287 - Airlines: 41 - Airports: 66 - Next flights: KEF-LHR-KEF, RKV-AEY-RKV, KEF-EWR-MCO, SRQ-LGA, JFK-KEF
User currently offlineCPAir From Brazil, joined Apr 2010, 18 posts, RR: 0
Reply 19, posted (2 years 3 months 3 days 20 hours ago) and read 12982 times:
Support Airliners.net - become a First Class Member!

Excellent report, one of the best I've read here. Thanks for share.

User currently offlineBZNPilot From Belgium, joined Feb 2006, 264 posts, RR: 1
Reply 20, posted (2 years 3 months 3 days 19 hours ago) and read 12905 times:

Hi everyone, thanks a lot for all the views and comments! Really appreciated!

Hi Matthew,

Quoting 767747 (Reply 1):
Great report on Icelandair, BZNPilot!

Thanks a lot, glad you enjoyed.

Quoting 767747 (Reply 1):
This is not the first time I've heard not so good comments about Icelandair.

Yes, which is a shame. Iceland is truly one of the most unique countries in the world, by a lot of measures, but has a flag carrier that seems to be poor in terms of some very fundamental aspects of its service.

Quoting 767747 (Reply 1):
When we flew them in 1996, they also had pretty lackluster customer service if I can recall.

So I guess it's not an entirely new thing!? In '96, airlines had a lot better service across the board (I remember flying domestic legs on DL in coach and getting scrambled eggs and sausage). Was Icelandair's product back then what it is now, in absolute terms, or was it just poor in relative terms for that era? I'd be interested in knowing how things may or may not have changed.

Quoting 767747 (Reply 1):
$21 for that tray? Ridiculous!

Yes. Though to be fair, $5 or $6 of that was the wine (which I did mention in the report in order to cover my bases). But still, $15 or so for that tray was disappointing. Thanks again for your comments, man! Take care.

Hi Widebodyroga,

Quoting Widebodyroga (Reply 2):
I have no words to thank you for this report.

Thank you so much for your extremely nice words. Very much appreciated, and I am glad you enjoyed!

Quoting Widebodyroga (Reply 2):
I loved all the pictures of Reykjavik, of the food and beer and of KEF. Not to mention the spectacular aerial shots.

Thanks! The scenery from the air is just amazing, so the aerial shots come easily (provided the weather is good, as it was in this case).

Quoting Widebodyroga (Reply 2):
For a long time now I've been trying to find a deal that would allow me to layover at KEF for 10 or more hours like you did but so far I haven't been able to pull it through.

I wish you the best of luck in trying to pull such a trip together. I would definitely recommend a long layover in KEF if you are interested in getting a taste of Iceland. Although I was clearly not too impressed with some aspects of Icelandair, the chance to visit that unique country, if even for a short time, was incredibly special. I hope you can make it happen; you won't regret the opportunity!

Quoting Widebodyroga (Reply 2):
I must confess that due to limited time availability I did not read all the text in your report but I'll be back this weekend to read it in its entirety and enjoy it properly. I can't wait

Thanks again for the very nice comments. Hope you enjoyed. All the best.

Hi nethkt,

Quoting nethkt (Reply 3):
Thank you for a rare Icelandair TATL trip report.

Thanks a lot!

Quoting nethkt (Reply 3):
This is another option to fly from UA weat coast to Europe.

Indeed. It is not the most obvious option from the US west coast to Europe, but is probably one of the more interesting ones. Now that FI is also serving Denver, that gives another option for those of us from the Rocky Mountain west.

Quoting nethkt (Reply 3):
Love all the pics from Reykjavik, I'd like to go there myself but surely in summer!

Hope you can make it sometime. It is a beautiful country.

Quoting nethkt (Reply 3):

Can't comment much on the in-flight experience as I personally hate to fly on a single aisle aircraft and not a big fan of BoB.

Two strikes against FL in your case, then. But for the chance to visit Iceland, I'd say go for it.  

Hi Gjunnar,

Quoting Gjunnar (Reply 4):
I really enjoyed the inflight pictures of the Pacific Northwest, a region I yet have to discover

Thanks a lot for commenting on this report (you are a loyal reader).   Much appreciated.

Quoting Gjunnar (Reply 4):
Shame the Icelandair service performed so poorly - the planes are so beautiful on the outside so I'd expect something better on the inside as well.

I agree, the aircraft are beautiful--a clean and classic look, in my opinion. Take care and thanks again.

Hi Gabriel,

Quoting gabrielchew (Reply 5):
Nice report, shame FI weren't the best!

Many thanks for reading and commenting. It was a good trip all in all, despite some aspects of the service.

Quoting gabrielchew (Reply 5):
That's very poor. You feel bad for staff loosing their jobs when airlines go bust, but when they put in no effort on a flight, your sympathies tend to ebb!

Having lost my job once before (not in the airline industry), I wouldn't wish it on anyone. Still, as you point out, there is something to be said for putting effort into one's job, and in this case there did not seem to be much of that.

Quoting gabrielchew (Reply 5):
Thats cool - can anyone sit in Y on the EU legs? EVA Air does that on the TPE-HKG route

Actually, I didn't realize this before, but I was wrong in describing my seat on the KEF-BRU leg as Economy Comfort. A.net member Reifel pointed out below, quite correctly, that I was in a Saga class seat--the business-class product. The food and beverage service was still economy-level for me, but the seat was amazing for a lowly coach-class flyer like myself. I suppose anyone can get that seat if it is available. I just happened to notice it was available when I looked up my reservation in the kiosk at the KEF airport, and the system allowed me to move up. In any case, it was a great feature.

Hi Roseflyer,

Quoting Roseflyer (Reply 6):
Your experience sounds like mine on Icelandair when they just started SEA service. The on board service is lacking. Food is buy on board and they only do one beverage service. That's not enough to stay hydrated.

Thanks for commenting. Sounds like we had similar experiences, which makes me think it wasn't just that I had bad luck, but rather that there is a fundamental problem with FI's service.

Quoting Roseflyer (Reply 6):
The hard product in economy is ok. Seat pitch is reasonable and IFE is good, but the service is bad

Agreed.

Quoting Roseflyer (Reply 6):
Business class is hardly a business class product either.

I wouldn't know, having not been able to experience the full business class product (just the seat). I do hope the crew make more of an effort to pamper their top customers, though.

Quoting Roseflyer (Reply 6):
I can honestly say, Icelandair is worse than any US carrier on transatlantic flights. The only carriers worse might be the charters like Thompson.

Haven't ever experienced anything like Thompson. A friend just flew AMS-OAK on Arekfly, will be interesting to hear how that experience was. But yes, as for mainline carriers, the service on FL was the bottom of the bottom, in my opinion. Thanks again for reading, take care.

Hi flightsimboy,

Quoting flightsimboy (Reply 7):
I've always admired Icelandair jets when spotting at Toronto, and have secretly wished to fly with them sometime. However, after reading your report, I am not sure I want to.

Thanks for commenting. They are beautiful planes from the outside, for sure. The bad service aside, it was great to visit Iceland (if only shortly) and I'd recommend that, Icelandair included.

Quoting flightsimboy (Reply 7):
Which other full service carrier out there charges for meals? And that too USD 21!! For that price you would get a far better meal than the one offered to you.

US Airways recently launched their "Dine Fresh" option for coach pax on international flights (http://www.usairways.com/en-US/traveltools/intheair/foodandbeverages/economy.html). For about $20, one can reserve a better quality meal, which includes a glass of wine. I have never flown US across the pond, but I would be curious to try this to see if it really is that much better. We'll see how it works out for them. (And I should note that if one does not want to partake in this option, at least US still serves standard coach meals complimentary on TATL flights).

Quoting flightsimboy (Reply 7):
Did you try asking one of the FAs if you could perhaps buy something?

I did not, and I admit that I could have. However, I must admit I was kind of expecting there to be a drink run before landing. By the time I realized there was not, it was too late.

Quoting flightsimboy (Reply 7):
I think to give safety a score in times of an emergency in a matter of life or death is not really necessary. It is part of the FA training and that hidden factor that is brought to the front when the need arises. In this case you would be justified to rate the crew 0/10.

Good point! I thought about giving them a 0/10 at first, but then erred with the benefit of the doubt.  
Quoting flightsimboy (Reply 7):
I'm glad the entertainment both inside and outside the aircraft were above standard. And of course your pictures deserve a 10/10!!

Thanks a lot! All the best.

Hi AIR MALTA,

Quoting AIR MALTA (Reply 8):
Very nice trip report... It reminds me of my BRU-KEF-BRU flights of last year.

Thanks! Glad you could identify with it through your own experiences.

Quoting AIR MALTA (Reply 8):
must agree you with that the onboard service is inadequate for the transatlantic flights... But I have to say that we had marvelous FAs when I flew them.

Also good to hear you had some great FAs on your flights. I suppose there are great ones at FI (even if it didn't seem that I had them on my route).

Quoting AIR MALTA (Reply 8):
And generally speaking the Icelandic people were one of the nicest people I have ever met in my life when I traveled around in Iceland and especially in remote places like the small villages in the Westfjords...

Indeed, the people I encountered in Iceland itself were most hospitable. Nice that you were able to get even more off the beaten track and see some of the smaller villages, as well.

Quoting AIR MALTA (Reply 8):
Nevertheless I recommend the twisted donut and the local beer made from mountain water...

Tasty!

Quoting AIR MALTA (Reply 8):
The most amazing part of my flight with them was the fact that we have left BRU at around 21:30 and it was dark. When we were approaching Iceland, the sky started to get brighter... I was so excited. I never witnessed that.

That's pretty neat. I have not had that experience, but rather the opposite. A few years ago I departed FRA enroute to ORD, and the flight took off around 8:30 am. It was in early January, it was light at the time of departure, but just barely. Even though we flew west, the sun actually set, dropping just beneath the horizon, as we reached Greenland (spectacular scenery). As we started back to the south again, the sun began to rise. It was beautiful to see the sun set and rise again within the span of just an hour or so. Flying over these northern latitudes can be quite special. Thanks again for your comments.

Hi SRQKEF,

Quoting SRQKEF (Reply 9):
Hi BZNpilot, nice report! Interesting to see a report from a different person than me on FI.

Thanks for reading and commenting. Nice to hear from an Icelander!

Quoting SRQKEF (Reply 9):

Shame that you had a not-so-good experience on FI. On all my ~150 flights with them, not a single flight was a bad one. Maybe it's the fact that on FI I fly J 90% of the time and that my dad, as a former COO of Icelandair Group, is well known by the FAs so we always get exceptional service...

Good to hear you've had good experiences with FI. Although I didn't have the best impression, after 150 or so flights,you have come to know the airline quite well (better than I with my one-time experience). So it's encouraging to hear that you've been very satisfied overall.

Quoting SRQKEF (Reply 9):
Nice pics of Reykjavik. I know those streets so well in the downtown although now I live in the suburbs of Reykjavik in the town of Seltjarnarnes.

You live in a beautiful country, no doubt about it.

Quoting SRQKEF (Reply 9):
When they flew EWR/SFB-KEF, they charged 14$ for a sandwich! Also, you had to pay 11$ to rent an iPad instead of having IFE. Chicken was 29$.

Ouch! That is expensive.

Quoting SRQKEF (Reply 9):
To get coffee pre-landing you could've pushed the call button and asked for it. No problem with that and you get it for free.

Yes, I could have. However--and maybe this was me being a bit naive--I was expecting there to be a drink service based on what I thought were industry "norms". Having crossed the Atlantic almost 40 times on a wide variety of carriers, there had never been one instance in which there was not a beverage service (at a bare minimum) prior to landing. Honestly, by the time I realized there would not be a beverage service, we were well underway with the approach to Keflavik and it was too late. Also, I'm not really the type to push the call button (except in necessary situations of course)...never have in more than 300 flights as a passenger. However, if I fly Icelandair again at some point, I will know what to expect and will not hesitate to use the call button to ask for something. I am sorry to say it, but in my experience (and I can only really speak for my experience), actively getting their attention was the only way to get anything at all. Thanks again for reading and commenting, all the best.

Hi reifel,

Quoting reifel (Reply 10):
Actually your seat on KEF-BRU was Saga Class, their business Class. Economy Comfort with FI is a regular seat with the middle seat in a 3-seat row kept empty.

Thanks for that correction. You are absolutely right.

Quoting reifel (Reply 10):
I realized before that FI sometimes shows Saga or Economy Comfort Class seats on their seatmaps in Amadeus i.e. and so economy class guests can grab these seats free of charge. Furthermore one can also just choose exit rows free of charge.

Certainly a nice benefit for those who can take advantage of it.

Hi charlib52,

Quoting charlib52 (Reply 11):
Sorry your crew was not as nice as we had on our flight.

Thanks for reading. Yes, based on your report, seems like you had a pretty good crew.

Quoting charlib52 (Reply 11):
I too thought the BOB was certainly expensive, but I really couldn't complain much - our fare was so, so dirt cheap that I almost felt bad flying for that little amount of money.

That's a good situation to be in from the standpoint of a passenger!  Mine wasn't so cheap, but I did book last minute, and it was still the cheapest option, so I can't complain too much about the price.

Quoting charlib52 (Reply 11):
Aside from individual crew differences the product theme and marketing is really well done and polished IMHO. It gave the trip a sense of class completely lacking in US domestic carriers.

Indeed, the product theme is neat, and some aspects of that experience are truly unique to FI.

Quoting charlib52 (Reply 11):
Glad you enjoyed your short time in Iceland - you should go for longer and do some tours. Personally I know we will be back!

I do hope to visit the country again and spend more time. From my very short stay there, I could tell it is a beautiful place. Thanks again for reading and comment, and happy future travels to Iceland.

Hi PH!

Quoting PlaneHunter (Reply 12):
very nice report with many good pictures.

Thanks a lot.

Quoting PlaneHunter (Reply 12):
I have condered taking FI to the US or Canada several times, but I guess it's better to log that airline on a flight to or from KEF. The service and the catering were really disappointing on your flights.

True, the service very poor. But hopefully you'll get to log FI nonetheless. A visit to Iceland is not to be missed!

Hi there Nils,

Quoting sultanils (Reply 13):
Gorgeous report accompanied with many excellent pics, truly a fascinating read!

Many thanks for reading and commenting.

Quoting sultanils (Reply 13):
How about filling out a survey stating your experience, but maybe it is a bit overdue as this flight was almost a year ago?

Good point. I did not pursue that option, and perhaps I should have. But as you say ,a year later may be out of date at this point.

Quoting sultanils (Reply 13):
And she hasn’t received a speeding ticket? It looks like your very trustful towards your sister, giving your life in her hands

No speeding ticket! We had luck on our side, as I was certainly pressuring her to drive faster.  
Quoting sultanils (Reply 13):
Interesting one indeed, any idea what route it flies/has fown?

I believe Ryan does a lot of military charters, both within the US and internationally (recently saw a Ryan 763 at Leipzig/Halle). No idea where this one was going, though.

Quoting sultanils (Reply 13):
Nice exotic plane as well, does Iceland have many domestic airports?

Thanks to icelander for the reply immediately below. Far more helpful and knowledgeable than I! All the best, Nils.

Hi icelander,

Quoting icelander (Reply 14):
Iceland express don't fly domestic services. They offer cheaper (and personally I am starting to find them better than Icelandair) flights from KEF to several european destinations.

Good to know there is starting to be an alternative.

Quoting icelander (Reply 14):
The airports served by the three airlines are:
RKV (Reykjavik), AEY (Akureyri), EGS (Egilsstadir), IFJ (Isafjordur), VEY (Vestmannaeyjar), HFN (Hofn), GRY (Grimsey), VPN (Vopnafjordur), THO (Thorshofn), HZK (Husavik), BIU (Bildudalur), GJR (Gjogur).

Thanks for the info!

Hi blrsea,

Quoting blrsea (Reply 15):
Nice report BZNPilot. I liked your aerial shots of the pacific NW and beyond. It is great how you can recognize so many mountains from the top, I can never do it except for prominent ones like Baker, Rainier, St Helens etc

Thanks for reading and commenting. I do have an ability to recognize lost of mountains, but when that is not enough, Google Earth comes in handy!  
Quoting blrsea (Reply 15):
How does it work for people who have specific food requirements like vegetarian/kosher/halal etc. Can they order and pay for their meals on FI website 24 hrs before departure? Or is there no such option available?

Good question, I'm not sure. I checked out their current website and did not see any mention of special meal requests. However, since they are buy on board, they do have a menu with different types of snacks, so perhaps that is their way of addressing the issue of special meal requests? Maybe someone else can shed more light on this than I can?

Hi christao,

Quoting christao17 (Reply 16):
Wow, you certainly enjoyed some spectacular views on both flights.

Thanks for commenting. It was indeed a great itinerary in terms of sight-seeing!

Hi Marc,

Quoting MSS658 (Reply 17):
Great to see some FI in here

Thanks, mate!

Quoting MSS658 (Reply 17):
I had a flight with FI in 2006 and could only tell the same.

Hmmm...seems like they haven't changed much then, at least based on our two experiences.

Quoting MSS658 (Reply 17):
KEF on the otherside is a very nice city.

Agreed! A beautiful city. Thanks for reading and commenting.

Hi again SRQKEF,

Quoting SRQKEF (Reply 18):
Just to make sure not everyone here puts FI on their "No Fly List" here's a report I made about a positive experience aboard KEF-YYZ on FI (in J). Not every crew of the airline is bad... RTW Pt 1: To New York...or What? FI KEF-YYZ (by SRQKEF Apr 12 2012 in Trip Reports)

Thanks for sharing your TR. Again, glad to hear you've had better experiences. Of course, I can only vouch for what I experienced, so if there are better impressions, hopefully they'll be heard as well.

Greetings and all the best to everyone.
BZNPilot


User currently offlineSRQKEF From Iceland, joined Jun 2011, 896 posts, RR: 1
Reply 21, posted (2 years 3 months 3 days 19 hours ago) and read 12881 times:

Quoting BZNPilot (Reply 20):
Yes, I could have. However--and maybe this was me being a bit naive--I was expecting there to be a drink service based on what I thought were industry "norms". Having crossed the Atlantic almost 40 times on a wide variety of carriers, there had never been one instance in which there was not a beverage service (at a bare minimum) prior to landing. Honestly, by the time I realized there would not be a beverage service, we were well underway with the approach to Keflavik and it was too late. Also, I'm not really the type to push the call button (except in necessary situations of course)...never have in more than 300 flights as a passenger. However, if I fly Icelandair again at some point, I will know what to expect and will not hesitate to use the call button to ask for something. I am sorry to say it, but in my experience (and I can only really speak for my experience), actively getting their attention was the only way to get anything at all. Thanks again for reading and commenting, all the best.

Haha, yeah, I would've expected a drink service too. Usually, that is done twice on TATLs on FI. Not sure why it wasn't on this particular flight, although the reason could be that because of the fact that there only is one aisle on the 757, it would take too much time to complete before descent. Could be that it's just the crew being lazy though.  

cheers, Sveinn



Flights flown: 287 - Airlines: 41 - Airports: 66 - Next flights: KEF-LHR-KEF, RKV-AEY-RKV, KEF-EWR-MCO, SRQ-LGA, JFK-KEF
User currently offlineicelander From Iceland, joined Dec 2011, 54 posts, RR: 0
Reply 22, posted (2 years 3 months 3 days 17 hours ago) and read 12812 times:

I think the main thing for the people who read this and are a little concerned by the service is that if you would like something to drink, just press the call button. I have personally used the button 8 times in the same flight (KEF-SEA), and they always smiled (it did cost me though... I had 7 bottles of champagne  )

Also, the flight is just a few hours of your life. Coming to Iceland is something that you will hopefully remember fondly for the rest of your life  

Mark.

p.s. Almost forgot... I loved your TR.  Smile

[Edited 2012-08-26 17:01:09]

User currently offlineThe777Man From United States of America, joined Jul 1999, 6648 posts, RR: 55
Reply 23, posted (2 years 3 months 2 days 21 hours ago) and read 12388 times:

Hi BZNpilot!

Thanks for a great report with fantastic pictures !

Very scenic in the Pacific Northwest and also the Canadian Rockies!

Flight seems very bad with such an indifferent crew and the meal was so expensive and still regular quality, not any better. No drink runs ?! At least the IFE looks nice....

I'm glad I had my IcelandAir flight a long time ago because I would not want to fly them now. I had an okay flight on a DC-8 but with no IFE at all. Flight from Sweden on 727s.

Nice to see pictures from Iceland! I spent three days there visiting a friend in 1987 and I had a really good time. Very nice place and people.

Quoting SRQKEF (Reply 9):
Maybe it's the fact that on FI I fly J 90% of the time and that my dad, as a former COO of Icelandair Group, is well known by the FAs so we always get exceptional service...  

Knowing the crew or the crew knows who you are makes a HUGE difference. I have that benefit too sometimes and it really improves the experience a lot.

Looking forward to your next report, BZNpilot.

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently onlinecanadiantree From France, joined Jun 2006, 138 posts, RR: 0
Reply 24, posted (2 years 3 months 2 days 6 hours ago) and read 12155 times:

Great report thanks for sharing! I flew them in 2009 and reported on here on my flight to Paris from Seattle, personally I was very satisfied with the service but maybe things have changed since then.

Top Of Page
Forum Index

Reply To This Topic Iceland Unexpectedly: SEA-KEF-BRU On FI
Username:
No username? Sign up now!
Password: 


Forgot Password? Be reminded.
Remember me on this computer (uses cookies)
  • Trip reports only! Other topics here
  • If criticizing an airline, express yourself in a dignified manner.
  • No adverts of any kind. This includes web pages.
  • No hostile language or criticizing of others.
  • Do not post copyright protected material.
  • Use relevant and describing topics.
  • Check if your post already been discussed.
  • Check your spelling!
  • DETAILED RULES
Add Images Add SmiliesPosting Help

Please check your spelling (press "Check Spelling" above)


Similar topics:More similar topics...
[Pics!] JFK-KEF-MUC, ARN-KEF-SEA On FI In 2009 posted Wed Aug 4 2010 15:41:50 by Thule
KEF-LHR-ATH-CAI(-LXR) On FI, OA, MS posted Thu Mar 4 2004 19:10:04 by TFJamie
Icelandair FI680 SEA-KEF February 2012 posted Sun Mar 4 2012 00:21:08 by charlib52
A Mix Of Blue And Green: BRU-HEL-RIX-BRU On KF/BT posted Mon Aug 22 2011 12:40:39 by sultanils
DFW-LAX-SEA-LAX-DFW On AA/AS posted Sun Dec 26 2010 19:34:26 by Super80DFW
Air Berlin To Iceland: STR-TXL-KEF And Back (pics) posted Sat Jul 3 2010 11:11:30 by Contact Air
Across The Pond In Style: SEA-KEF-CDG Icelandair 2 posted Sat Dec 5 2009 10:02:48 by Canadiantree
Across The Pond In Style: SEA-KEF-CDG Icelandair posted Fri Dec 4 2009 13:29:20 by Canadiantree
DEN-SEA-PDX-DEN On AS posted Mon Aug 31 2009 13:44:16 by AirframeAS
DEN-SLC-SEA-OAK-DEN On WN posted Sun Jun 7 2009 15:04:32 by AirframeAS

Sponsor Message:
Printer friendly format