Sponsor Message:
Aviation Trip Reports Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
Turkish Airlines Business BKK-IST-LAX AUG 2012  
User currently offlineCarfield From United States of America, joined Dec 2003, 1920 posts, RR: 9
Posted (2 years 3 weeks 6 days 19 hours ago) and read 26125 times:

Turkish Airlines Trip Report 2012



Just a mini prologue, Turkish Airlines has been widely discussed here and I have flown their first class (and wrote a report on it). Its offering in all cabin classes is very impressive, given how cost conscious airline it these days. After its short experiment with first class, Turkish Airlines decides to stick with three classes but without first class and a brand new premium economy class called “Comfort” class. As bmi has gone under, I have to search for a new Star Alliance partner and Turkish Miles and More programs seem to provide an acceptable way to maintain Star Alliance gold and the airline looks likes in good financial shape with lots of expansions. It also offers a number of attractive business class fares from various Asian cities to the US via its Istanbul hub. It is a bit out of the way, but the earned miles will make me qualified as their gold elites sooner. That is what I took this flight from Bangkok to Los Angeles via Istanbul. I myself am interested in its Business Class offering, so here is my take!

August 21, 2012
TK 65 BKK-IST LV1055 Arr1710 Airbus A330-200 TC-JND “Antalya”

Bangkok Suvarnabhumi Airport remains my least favorite airport and I try my best to minimize my time there. The whole airport is like a giant slab of cold gray concrete with no warmth and the amount of walking is just bizarre. The amount of duty free shops is just absurd, and the curve window (not to mention the one with the white dots) forbids any reasonable photo taking.



Turkish Airlines uses Aisle S and there are separate check-in lines for business, online check-in baggage drop, and economy class. There are two business class counters and both were busy when I checked in. The agent was reasonably friendly and my request for a bulkhead window seat was honored, and with a light load today, it was no issue to give me 1K. My luggage was tagged to Istanbul with a priority tag and I was instructed to use any Thai Airways lounge. There was no need for lounge invitation, which was somewhat unusual here in Bangkok. Coupon was also provided for fast track immigration and security, which was definitely a nice amenity to offer.



Today I chose the Royal Orchid Lounge, which was in Concourse E, and there was a first class section, which remained empty the whole time. Food was limited to warmed pastries and pork & shrimp dumplings, fresh fruits, sandwiches and mini pastries. There was a full open bar with soft drinks and juices. Two attendants were manning the buffet area. The lounge was not terribly busy this morning, as there were only few TG or Star Alliance flights at these mid morning bank. I took some pictures just to show you all. I also chose this lounge because it has a view of R/W1L/19R, which was the usual landing runway and a view of F Concourse.

I was able to take this bad picture when TK 64 arrived at 9:34am at F5. The dotted window was annoying.


The curving windows don’t help even without dots


Photos of the Royal Orchid Lounge (there is another Royal Silk Lounge right across, so don’t mix it up)


I headed over to the gate around 10:20am, even though the boarding time was stated at 10am, and the flight information screen was showing final call. Of course boarding just started at 10:23am, when I approached the gate.

How absurd this sign was!


F5 was our gate and there was a separate line for business class passengers


The purser briefly greeted me at the boarding door and showed me which aisle to go. It was a lightly occupied business class cabin today and took the opportunities to take some photos. The F/As were running around but just setting up the bar area with beverages. Nothing was served till everyone in business class was seated.

Cabin Shot before takeoff


Bar in front of the business class cabin – sort of like a TK signature business class design


My seat today 1K


Pillow and Blanket – all TK branded


Beverages were served first by the onboard chef and then the F/As rolled down the trolleys with newspapers, amenity kits, slippers, and noise-canceling headsets. The Chef then offered everyone some Godiva chocolate thins.


21 replies: All unread, jump to last
 
User currently offlineCarfield From United States of America, joined Dec 2003, 1920 posts, RR: 9
Reply 1, posted (2 years 3 weeks 6 days 19 hours ago) and read 26128 times:

Door was closed at 10:58am, after a few missing passengers were located. We pushed back late at 11:11am though due to congestion in the alleyway. Nothing surprising. However the takeoff queue was rather short today or at this midmorning hour. We took off from R/W19L at 11:23am.

Just a beautiful day and lovely view of Downtown Bangkok as we climbed out!


Winglet and registration shot


Today’s routing took off towards Myanmar, and climbed to 26,000feet, before passing south of Yangon, and then city of Bassein, and then into the Bay of Benegal before entering Indian airspace. We passed cities of Bhubaneswar, Samba, Sgar, Guna, and Kota, before climbing to 38,000feet. We passed Rahimyar Khan, Zahedan, Zanjan, Maragheh, Orumiyeh, Van, Sivas and then towards Istanbul.

Seat belt sign was turned off at 11:28am and was not turned on till descent time. The onboard chef passed out the menus and wine list. Yes the menus were personalized. Hot towels were first offered at 11:34am, and then a fresh linen was placed at each table, and beverage order was taken.

I had a glass of champagne and orange juice.


A bowl of mixed nuts that went with the beverages (no more canapé service)


The main meal service was definitely very extravagant, and table was setup individually. The breadbasket for both meals features very nice crusty French rolls, baguettes, and wheat rolls. The starters trolley was amazing and I tried every item, which was delicious. The best starter I have ever had in premium cabin – definitely a great way to start the meal! Soup was served next and it was just a tad salty, but in general, it was delicious. Main Course was individually plated in the galley and the kebab was no disappointment. Then the cheese, fruit, and dessert trolley rolled down the aisle. I felt that Turkish should go back to the older way of serving the cheese, fruit and dessert first, and then tea/coffee and Turkish sweets lasts. No one was actively serving tea or coffee, unless the passenger asked for it. Nonetheless, you literally could have everything and the F/A would be more than happy to serve you extra food. Bottled waters were passed out after the meal, and then another round of hot towel. Turkish did hot towels both before and after each main meal service.

Here is the wine list and menu transcript:
Turkish Airlines Business Class
August 2012

Wine List
White Wines
Prestige Narince 2011, Turkey
Chablis Premier Cru Les Beauroys 2008, Burgundy, France

Rose Wines
Kavaklidere Egeo 2010, Turkey

Red Wines
Doluca Karma Merlot Bogazkere 2010, Turkey
Chateau Lamothe Pontac Medoc 2009, Bordeaux France
Bodegas Beronia Crianza 2008 Rioja Spain
Bodega Norton Privada 2009 Mendoza, Argentina
Graham’s Late Bottled Vintage 2007, Portugal

Champagne
Gosset Brut Grande Reserve, France
MK_WINELIST_BC_USA

Turkish Airlines TK 65
Bangkok to Istanbul (Daytime)

A La Carte Menu

Selection from our trolley
Octopus Salad
Chicken nicoise salad
Tabbouleh
White eggplant salad
Shrimp and lemon grass salad
Yogurt with cucumber
Prawn in puff pastry

And/Or

Creamy Potato Soup
Fried brushetta

Please choose from our selection:
Grilled Fillet of Grouper
Beurre Blanc sauce/sautéed leaf spinach/potato puree
Or
“Sis Kebab” Beef Borchette
Thyme sauce/gnocchi with mustard curry
Grilled eggplants and zucchinis/roasted red peppers
Or
Vegetable Pad Thai
Pak choi in oyster sauce

Assorted cheese, fresh fruit and dessert from our trolley
Turkish Desserts
Sour Cherry Strudel
Vanilla sauce
Tiramisu
Chocolate Ice Cream

Coffee and/or tea
Digestives from our trolley
Petits Desserts
MK_ER_BKKIST_65_C_4

Setup with bread


Starter


Mini Baguette


Soup


Fabulous kebab entrée


Fruit plate and tiramisu


Hot tea after meal


Turkish Airlines branded sugar and napkin


The meal service was completed at 1:06pm, which was an hour and half after takeoff. I felt that it was a bit rushed and for a daytime flight, things could slow down a bit. There were extra bottled waters in the bar area, along with packets of dried fruits (apricots and sultanas), along with some fig candy from Taris. The F/As pretty much disappeared till three hours prior to landing, when they were setting up the second meal service. There was lots of traffic to the front galley, but the F/As were sort of here, but not here. Nobody bothered to ask waking passengers if they need anything to drink. I felt that the F/As could have at least set up a soft drink and juice station at the bar area. More packaged snacks should be offered, like peanuts and crackers. Since we are on the topic of F/As, there were three F/As serving the business class cabin along with the onboard chef. Meal service was efficient partially because there were plenty of F/As doing the service. However, I felt that they were a bit rough at points. They were reasonably friendly but just needed some polish if they ever wanted to go to the top level like CX or SQ. The F/As were too rushed at points, and needed to be more active midflight by doing beverage runs or at least put some effort in setting up a beverage station. I don’t mind pouring myself a drink. They also cleared the cabin way too early – the F/As were collecting glasses, even half-filled ones, at a full hour prior to landing. Not sure what is the rush here! The task was to serve the meals ASAP and then disappeared! Even with the really good hardware and catering, the soft product (F/As mainly) needs lots of fine-tuning.

Obviously the Airbus A330-200s does not feature the latest generation of business class seat, but the seats are nicely designed for a long daytime flight. The seats do not go fully flat, not even sliding flat, but for a nap, it was okay. However I like all the bells and whistles that come with the seats!


User currently offlineCarfield From United States of America, joined Dec 2003, 1920 posts, RR: 9
Reply 2, posted (2 years 3 weeks 6 days 19 hours ago) and read 26117 times:

Cabin shot in the air


Adjustable headrest


Personal snake light


Divider


Large table console and the tray table was not traditional folding type that occupy lots of space


The Seat Console – fairly simple but leg rest could not extend further


Power outlet and headset plug, along with a small side storage for eyeglasses box or cell phone


A storage bin in the armrest


Shoe storage bin


The armrest could be lowered with the push of this button – very cool design to give the seat more width in sleeping position


Lounging position (preset)


Fully reclined mode – not really full flat


Bathrooms
Both bathrooms for business class is in the aft cabin behind the galley – a bit of hassle – not sure how crazy it will get on a full flight!


Even seat belt buckle is “branded”


Entertainment
The AVOD system worked the moment we boarded, and they did not turn it off till pilot signaled final preparation for landing. The Airbus A330-200 does not feature touch screen functions or a fancy interface, but they have a large library of TV shows, including lots of popular American sitcoms. I spent the flight watching Big Bang Theory and Two and A Half Man (Charlie Sheen still here though). Not sure about the movie selection though! I don’t watch movies in general. However there are live text news, and the flight information selection was good. The flight map was good with multiple functions allowing you to roam and zoom into routes. There was a down and front camera too. I find the system to be excellent.

Hot towels were passed out again at 6:29pm, and more orange juice and water were offered. No linen for this meal service and the meal was more simplified. The first tray contained all the starters, salads and dessert. The starter was not disappointing – very fresh food. Entrée was served next with a choice of a nice chicken satay or a trio pasta dish. I feel that the dessert could serve separately. But this crew really does not do a post-meal tea/coffee run, which was a bit surprising. Maybe Turkish is not a big coffee drinking culture. The petit desserts never made appearances.

Overflying Iran


Orange juice prior to the meal


Here is the menu for second meal:
Second Service


Marinated Seafood


Fried Eggplant and Green Peppers with Tomato sauce

Mediterranean Salad


Please choose from our selection
Chicken Satay
Sautéed tomatoes and onions/rice


Or
Tris Di Pasta
Gnocchi with Gorgonzola sauce
Penne with Arrabbiata sauce
Spinach Ravioli

Cheese Cake


Coffee or Tea

Descent began at 5:57pm local time and it was a beautiful day. The F/As recollected menus, but they let me keep it. No one would bother you for the menu.

A nearby Turkish airplane


City of Istanbul


Istanbul Ataturk Airport from the sky


We landed on R/W05 at 4:29pm and parked at gate 212 seven minutes later.

Busy apron


Last shot of TC-JND at Gate 212 – the flight will have four hours of rest before going to Mumbai in the evening


Business Class passengers were invited to leave first, and I appreciate the F/As holding back the economy passengers. The airport was very busy and it was a bit disappointing that Turkish Airlines does not offer any fast track arrival services for its business class passengers. I saw a fast track passport lane for passengers on a number of international airlines, like Emirates, Asiana, British Airways, Singapore Airlines, and a few international airlines, but I was surprised that Turkish Airlines was not part of it. Anyway, the lane was busy but at least moving! Check-in bag was not offloaded yet when I arrived at the baggage claim, so fast track passport would only help to some extent. Anyway, the first bag came out at 5:06pm, thirty minutes after our arrival. Priority tags made a big difference here at Istanbul. I stayed overnight at the TAV Airport hotel, which was hotel given the location. There was free wifi, but sort of slow. I am now writing part one of the trip report in my reasonably spacious room. I am a forever optimist and hopefully the flight to LAX on the Boeing 777-300ER will go better tomorrow.


User currently offlineCarfield From United States of America, joined Dec 2003, 1920 posts, RR: 9
Reply 3, posted (2 years 3 weeks 6 days 19 hours ago) and read 26090 times:

Here is Part two of the trip report!


August 22, 2012
TK 9 IST-LAX Lv1245 Arr1630 Boeing 777-300ER TC-JJL “Kardeniz”
After a restful night of sleep, I headed back to the airport, and just a warning, there is a series of security checks and please come early to the airport. Three hours is the minimum for coach especially to the USA. Before entering the check-in area, there is a baggage check station, and yes laptop has to come out and belt has to come off. It is like your usual security checkpoint, but your check-in luggage will have to be screened too. That took a good fifteen to twenty minutes, since only two lines are opened.



The normal TK check-in area is at Aisle A and B, but priority check-in area is at Aisle E, and there is a separate line for USA/UK/Canada/sensitive countries passengers, as you have to go through a security Q&A with local security company. The staffs were friendly enough though and for a US citizen, there are not a lot of questions that they need to ask. After being cleared, I waited a while before being waved to an empty counter. Yes the staff addressed me by last name and said, “Mr. Carfield please go to that counter!” The agent was efficient and had to reenter my Turkish miles and more number into the reservation. The flight was full, according to expertflyer the evening before, so I did not ask for the bulkhead seat, as 4J, the seat next to me remained empty, and that was my best bet for a pair of seats.

Priority check-in counters – black is the color theme here!


Separate entrance for USA/UK/Canada… bound passengers


There is an express lane for immigration and security for business class and elite passengers, and there is no wait at all this morning. I have been here before and IST is like a giant shopping mall but not interested in it today. I headed to the newly renovated THY Lounge at Istanbul, and was amazed.



The lounge entrance had an automatic gate system now and you need to wave your boarding pass at the barcode machine.


Very fancy stuff but a bit unusual! This looks fancy but I feel that it is too impersonal for a premium experience. The staffs remained stoic and unfriendly. The men are the friendlier bunch and nearly all the women were stoic and seemed rather unhappy. Not sure why! Anyway, the lounge is huge, and here is a map of the lounge.



Lots of foods including a pizza station (well Turkish pastries), hot food station, salad station, mixed nuts station, olive station, and a pastry station that resembles a European coffee shop. The lounge was busy this morning, but there were plenty of rooms for everyone. I like the arch design and there is a mixture of Turkish and modern element. Showers, dayrooms and prayer rooms are available too. I will let the pictures do the talking, but this lounge is definitely one of the best business class lounges, if not the best, in the world. Even Cathay Pacific’s “Cabin” or Singapore Airlines Silver Kris lounge comes close, and it is unique while remain stylish. It has its character and breaks the generic airline lounge mode. The food is just amazing.



I love this coffee shop/dessert area – amazing array of cakes and pastries.


User currently offlineCarfield From United States of America, joined Dec 2003, 1920 posts, RR: 9
Reply 4, posted (2 years 3 weeks 6 days 19 hours ago) and read 26069 times:

I left the lounge a bit before noon and Gate 208 was all the way towards the end of the corridor, and please went there early, as there were two more security stops. No hand carry on check, but you had to go through another Q&A with local security staff, and then another verification before you were allowed to board. There was no priority lane this time. Since 208 had one jetway, the boarding process was extremely slow and the overly warm jetway was just sad to walk through.

TC-JJL at IST – the only aircraft shot, as gate 208 is at the corner


I finally entered the business class cabin and yes it was much more advanced than the Airbus A330-200, and the cabin was already pretty full when I walked in. The flight would end up being full with only one empty seat, which was next to me, but was 4K a good seat? The F/As were a bit younger and seemingly friendlier. Due to the warm temperature, the F/A began the pre-takeoff beverage soon to calm passengers down. Orange juice, water and champagne were in offer, and once everyone was boarded, the familiar trolley rolled down the aisle with newspapers and amenity kits. Slippers were already pre-placed at each seat, as well as headsets.

Cabin Shot


Seat shot


My seat 4K


Safety Demo featuring Manchester United team


Plane-spotting:
Fellow Airbus A340-300 TC-JII heading to IAD


Delta’s Boeing 767-300 N174DN to JFK


Azebeijan Airlines’ Boeing 767-300ER


Turkish Airlines’ Boeing 737-700 TC-JKN


Door was closed at 12:48pm and the pilot did his greeting and also notified us a short ATC delay for pushback due to congestion here at IST. In the end, we pushed back at 12:58pm, and another plane, an Etihad Airways A330-200 A6-EYH immediately parked at our spot. I guess that was the reason for the earlier release from hold.

Etihad entering our spot 208


A few shots of apron
TC-JII to IAD


Corendon Air Boeing 737-800 Winglet TC-TJH


We immediately headed towards R/W25R for takeoff, and it was a very busy afternoon here. Here was the lineup!

Turkish A330-200 TC-JNF


Turkish Boeing 737-800 Winglet TC-JHE
Turkish Boeing 737-700 Winglet TC-JKN

Turkish Airbus A321 TC-JRS


Turkish Airlines Boeing 737-700 TC-JFF


Turkish Boeing 737-900ER TC-JYE (one of the aircraft types that I have yet to fly)


Lufthansa Airbus A320 D-AIPE


Turkish Boeing 737-800 Winglet TC-JHD


Turkish Airlines A319 TC-JLR


We took off at 1:13pm for our thirteen hours and ten minutes flight to Los Angeles, one of the longest routes in Turkish network. The routing took us towards Eastern Europe and we reached our initial attitude of 32,000feet before reaching the Bulgarian city of Burgas. We then headed towards Bucharest, Cluj-Napoca, Lodz, Grudziadz and Jamjo. We then climbed to 34,000feet and flew towards Vaxjo, Fredrickstad, Oslo and North of Iceland before reaching Greenland and climbing towards 35,000feet.


A few shot of Greenland – thanks of the camera view of the personal TV and I was able to take a few shots as we passed through the middle of Greenland


Then we left Greenland passing Qeqertarsuaq, and then towards Coral Habor and Gillam. We climbed to 36,000 feet, which would be our final cruising attitude. We then flew over the city of Moosomin, Estevan, Williston, Miles City, American Fork, Las Vegas and then towards LAX.


User currently offlineCarfield From United States of America, joined Dec 2003, 1920 posts, RR: 9
Reply 5, posted (2 years 3 weeks 6 days 19 hours ago) and read 26069 times:

Cabin
The new Boeing 777-300ER features the brand new business class seats designed by Contour, which features a classic layout of seven abreast seating, and the seats will go full flat, but unfortunately I feel that Turkish Airlines should have gone with one of those business class seats that allow aisle access on every seat. Reverse herringbone will be good and it will really put TK ahead of the game. Anyway, the new seat is still better than the seat used on Airbus A330-200. The seat features individual power outlet, personal TV (touchscreen), a divider, and personal lights. There is a under-seat storage for shoes and a small bag or laptop.

All the characteristic of the seats
Headset storage bin


Power outlet and headset console


Armrest Console


Tray table


Divider

This button is to life the divider



Additional lights beneath the divider


Seat Control


Seat in lounging position


Seat in full flat position


I was able to sleep pretty well but 4K was right behind the galley, which could be noisy during meal service and preparation time (especially shortly after lunch, and an hour before dinner is served).

Catering:

Beverage and mixed nuts – Mimosa is my choice


A La Carte Menu


Selection from our trolley
Shrimp salad & cherry tomatoes
Pickled tuna & garden fresh leaves
Stuffed eggplant marinated in olive oil
Home made cheese puff pastry
Seasonal salad with chicken/croutons
Hummus
Grilled pepper stuffed with goat cheese
And/Or
Traditional Turkish Creamy Wedding Soup
Lamb cubes

Please choose from our selection:
Swordfish Brochette
Tomato concasse/sautéed leaf spinach
Herbed potatoes

Or
Grilled Beef Tenderloin
Creamy celeriac & potato puree
Eggplant stuffed with red peppers
Or
Cheese Ravioli
Sautéed Artichokes/cherry tomatoes
Parmesan

Assorted cheese, fresh fruit and dessert from our trolley
Turkish Desserts
“Burma Kadayif”, “Baklava”/clotted cream
Profiteroles
Lemon Tart
Turkish Coffee Mousse
Mango Ice Cream


Potpourri of “Pide” with white cheese and chicken breast
Petit desserts
- Just realize that this is the mid-flight snack and there is basically no way you can tell that it means for midflight snack.

Coffee and/or tea
Digestives from our trolley
DEMEL’s petits dessert

MK_ER_ISTLAX_BC_2

Turkish’s strength is definitely in the catering department and the starter trolley features lots of interesting starters, and they are all fresh and tasty. They are definitely restaurant quality food. The breadbasket is a bit more exotic with many kinds of interesting rolls. However due to my seat location, I don’t get a choice at all and only fish is left, and please note that Turkish does not stock extra entrees. I guess crew meals are completely different. They only forgot about my request for soup.

The chef took order of the food, and in 4K, I was the last one and guess what, I was stuck with fish. They apparently did not load extra entrées for business class. I did not mind having one less choice, but no choice just makes the whole elaborate menu meaningless. The swordfish was fine, but I did not like fish in the air because they did not do well up in the air. I will not even bother with swordfish in a restaurant, and why would I want it at 34,000feet? The chef tried to sound funny but I was not amused. To make things worst, she forgot to write down that I wanted my soup. I could have asked them to serve me soup, but since they had already plated my fish, they would have to bring the fish back to the oven or leave it out. I just skipped the soup course in the end. “4K” was behind the Comfort Class galley and there were lots of noises after lunch. Things did not quiet down till an hour after lunch.

Bar right behind 4J and K with nothing being set up – it was supposed to be a wine bar, but obviously it was not being used in this manner – not sure why they need a counter. The only things available are the dried fruit packages and fig candies. Turkish can easily set up a mid-flight snack counters with sandwiches, more bottled waters, juices, and a few soft drinks here! Another waste of space and an opportunity for service!


Three flight attendants and one chef worked the business class cabin, and the service was a bit friendlier, but lacked the polish of the top premium airlines in the world. They were less detail oriented and beverage refills were slow. They did not make a wine run like most airlines did nowadays, and you had to request specific wine. They did not refill our water glasses, and basically missed out on all the small details. They did not make the second bread run, which was surprising. They rushed through a daytime meal service again. The chef was definitely less hardworking than the previous segment from BKK to IST. She did not even bother to personalize the menu, and was more in a hurry to collect them after the first meal service. The F/As just chatted among themselves in the galley and made zero effort to ask passengers if they needed something else. They were polite and would bring you anything. There were a lot of movements to the front galley but only to get their meals or chat with their colleagues. Service was lacking. I felt like they were going through the motion and following a guide. The F/As did not make small talk with passengers and remained distant. The worst offense is that I later found out that there are indeed chicken sandwiches and mini desserts available during midflight, but none of the F/As made any effort to serve them. They walked back and forth in the aisle and tried to avoid eye contacts with anyone. So there were basically 28 plates of chicken sandwiches wasted. I found out as they offered some passengers that cold option during the final meal service. After this flight, I learned that you basically have to use the call button if you need anything and don’t anticipate a refill unless you ask for it. Don’t expect automatic refills or service during midflight! I know I am being harsh here, but with such good hardware, the software is just lacking and TK can go further if it wants to, but needs to change the mentality of the F/As. The whole business class experience is a let down in terms of service, despite of catering, nice seat (although direct aisle access will really put it on top of the game), and lounge & ground experience at Istanbul. The service ultimately makes the deepest impression and Turkish fails to impress in this major area.


User currently offlineCarfield From United States of America, joined Dec 2003, 1920 posts, RR: 9
Reply 6, posted (2 years 3 weeks 6 days 19 hours ago) and read 26062 times:

Entertainment
Same system as Airbus A330-200 with audio and video on demand!
But 77W features a few more movies and short subjects. Touch screen is also available.
The sound quality seems a bit better, but the map function is not interactive. You cannot zoom or get flight information like the older system. But the camera is available with downward and forward views.

Lights are turned on at 11:30pm with the light mode being switched on. However there was no activity till fifteen minutes later and I was not sure why they turned on the flight so early. The second meal was also served too early – two hours and forty minutes prior to arrival. For a meal that took forty-five minutes to serve from the moment hot towel was passed out to the moment trays were recollected. With the F/As did not bother to refill on beverages, they spent their last ninety minutes in the galley chatting. The meals should commence two hours prior to arrival and there are still ample times for the F/As to prepare for landing. The second meal is only serve in two courses – the starter tray has the salad, green beans, cheese and dessert, and the entrée is served in a casserole dish. Teacup is also pre-placed in the tray. But to give the F/As credits, they did a beverage round after the starter trays were passed out. I also had a choice this time, as a number of passengers skipped the entrée or rather had the cold chicken sandwiches.

Second Service


Chicken Caesar Salad
Caesar dressing/croutons/cherry tomatoes/parmesan


Marinated Green beans in Olive Oil


Please choose from our selection:
“Adana Kofte”
Adana style grilled minced beef
Grilled tomato and green pepper
Eggplant puree/ buttered rice

Or
“Rigatoni” with Tomato Sauce
Sun-dried tomato
Diced eggplants/ arugula

Selection of Cheese


Tiramisu


Coffee or Tea
MK_ER_ISTLAX_BC_2

Another pictures of the wingtip


Downtown LAX


Descent began at 3:55pm Los Angeles time, and LAX was quite busy this afternoon. We landed on R/W24R at 4:23pm and parked at gate 120 at 4:35pm.

Gate 120 as we were being towed in


Malaysian Airlines Boeing 777-200ER 9M-MRB


EVA Air Boeing 777-300ER B-16713 arriving after us


The gate was really nice, as it was right next to the immigration hall, but the walk towards the global entry kiosks are a bit further down the road. There was no wait in any of the immigration lines, but the custom lines were very busy this afternoon. The bags started to come out at 4:53pm and all the priority tag bags came out first. Thanks to my Global Entry! I was in the curbside by 5pm, and it was definitely an interesting plane ride on Turkish Airlines. I will fly back to BKK via IST in the middle of September. I will possibly just do a short trip report and see if I can give you a better cabin shot. But since the LAX flight was quite full, I doubt I can do so. But I will try my best.

Carfield


User currently offlineAirAfreak From United States of America, joined Apr 2012, 716 posts, RR: 0
Reply 7, posted (2 years 3 weeks 6 days 15 hours ago) and read 25457 times:
Support Airliners.net - become a First Class Member!

Hello!

Thank you for taking the time to take such wonderful pictures of the lounge in Instanbul!!!! The food looks absolutely delicious on all of your flights (as I've been snacking throughout!) It's such a shame this experience has been shadowed by the absence of attentiveness and hospitality by your cabin crew.

In any case, I might consider a Business Class ticket on Turkish Airlines as Los Angeles is my home and Seoul is my frequent destination in Asia. That is if the price isn't too over-the-top for such routing. =]

Thank you again for your valued contribution to this forum over the years.

Bon Voyage,

AirAfreak



Do you lead an Intercontinental life?
User currently offlineKnightsofmalta From Malta, joined Nov 2005, 1826 posts, RR: 19
Reply 8, posted (2 years 3 weeks 6 days 14 hours ago) and read 25334 times:

Hi Carfield

Thanks for sharing this interesting report. Once again the Turkish Airline product looks lovely. And the food looks absolutely mouthwatering, I must say.

As fara as the design and the colours are concerned, the Business Class hardware on the B777 looks nicer than that on the Airbus. Even so I think I'd prefer to the Airbus for the simple reasons that there is no middle seat in Business.

It's also kind of strange that they use paper head rest covers in Business.

Thanks for posting.

Cheers,
William


User currently offlineLazialeMKD From French Polynesia, joined Oct 2009, 150 posts, RR: 0
Reply 9, posted (2 years 3 weeks 6 days 13 hours ago) and read 25085 times:

Excellent report, thanks for sharing.
Turkish gets better and better.


User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 15
Reply 10, posted (2 years 3 weeks 5 days 16 hours ago) and read 23729 times:

Hi Carfield

Great report, thanks for sharing.
TK does look indeed like a great world player.
Food looks delicious.

Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlineSR117 From Mexico, joined Jun 2000, 799 posts, RR: 1
Reply 11, posted (2 years 3 weeks 5 days 1 hour ago) and read 23070 times:

Hey Carfield

Many thanks for the excellent report ! And many thanks for taking so many pics of the cabin and food   Very nice pics of the departure from Bangkok as well.

That A330 cabin sure is umm pink :S While it is nice to have a different color used vs white and blue, pink makes you feel like you're in a baby nursery. The 777 color scheme is much nicer in my opinion.

Quoting Carfield (Thread starter):
The meal service was completed at 1:06pm, which was an hour and half after takeoff. I felt that it was a bit rushed and for a daytime flight, things could slow down a bit. There were extra bottled waters in the bar area, along with packets of dried fruits (apricots and sultanas), along with some fig candy from Taris. The F/As pretty much disappeared till three hours prior to landing,

The catering on the BKK-IST leg looks excellent, though it's a shame to hear about the crew not being up to par. An airline might have the best catering in the world, but a lowsy crew can ruin the experience. I don't think it takes much effort to just ask if anyone needs anything every now and then, especially when the load is as light as it seemed to be in your flight.

Quoting Carfield (Thread starter):
However due to my seat location, I don’t get a choice at all and only fish is left, and please note that Turkish does not stock extra entrees. I guess crew meals are completely different. They only forgot about my request for soup.

That is a big pet peeve of mine... there really should be no excuse for loading only the exact amount of meals for business class and only being left with one choice out of 3.

Quoting Carfield (Thread starter):
Bar right behind 4J and K with nothing being set up – it was supposed to be a wine bar, but obviously it was not being used in this manner – not sure why they need a counter.

That setup definitely looks a bit incomplete.

Quoting Carfield (Thread starter):
The worst offense is that I later found out that there are indeed chicken sandwiches and mini desserts available during midflight, but none of the F/As made any effort to serve them. They walked back and forth in the aisle and tried to avoid eye contacts with anyone. So there were basically 28 plates of chicken sandwiches wasted. I found out as they offered some passengers that cold option during the final meal service.

Indeed it is puzzling why they did not make a mention of this option at a more appropriate time. But considering the rest of the crew's performance, it's not really surprising.

All in all, it's a shame that the crew on TK is not quite up to the standards of the nice catering. It isn't the first time on a.net that somebody mentions that crew was a bit absent, so it seems to be a recurring thing.

Thanks again for reporting ! It is much appreciated.

Ricardo


User currently offlinechristao17 From Thailand, joined Apr 2005, 941 posts, RR: 8
Reply 12, posted (2 years 3 weeks 4 days 18 hours ago) and read 22732 times:

Nice report - am curious if you've formed a preference between the TG Royal Silk Lounge and the Royal Orchid Lounge in BKK. What's the difference?


Keeping the "civil" in civil aviation...
User currently offlineCarfield From United States of America, joined Dec 2003, 1920 posts, RR: 9
Reply 13, posted (2 years 3 weeks 4 days 18 hours ago) and read 22726 times:

I was told that the Royal Silk Lounge is better, but I chose Royal Orchid Lounge because it has a view of the Runway (used for landing) and overlooking the apron on which my TK aircraft was going to park. I was told that I could go to any of the TG lounges and technically I could go to the nice one in the D Concourse, which I agree that it is much more nicer with lots of sitting room and food, but knowing the high quality catering in TK, I decide that watching planes is more important.

Thanks for the kind comments... I think TK has the right hardware but the service is just not there and the F/As lack the incentive to go further and they like to skip steps if they can. For example, the BKK to IST crew did not even bother with the tea and coffee service with the petit desserts... I am sure the petit desserts are loaded but in the end, they will be wasted. Also with so much bar/counter space, why can't the F/As spent ten minutes to set up a few self-serving stations before going to their rest break?

Anyway, I will report back on the return flight.

Thanks,
Carfield

[Edited 2012-08-25 22:08:05]

User currently offlinelufthansa747 From Philippines, joined May 1999, 3201 posts, RR: 42
Reply 14, posted (2 years 3 weeks 4 days 12 hours ago) and read 22554 times:

My latest TK crews have been just poor. My menu was not personalized either on IST-BKK-SGN. And they tried not to let me use the lounge at BKK, just force back to gate... well not so fast BGS...but a supervisor was needed, ridiculous. TG crews were such a breath of fresh air SGN-BKK-MNL after TK.

It's also a shame canapes and cocktails have been dropped, I wondered if that was because the Asian flights leave after midnight from IST now, apparently not.

Thanks for the nice report.



Air Asia Super Elite, Cebu Pacific Titanium
User currently offlinecomorin From United States of America, joined May 2005, 4896 posts, RR: 16
Reply 15, posted (2 years 3 weeks 4 days 6 hours ago) and read 22190 times:

An excellent, detailed trip report that I really enjoyed reading - thank you.

That lounge in IST must have been fun!


User currently offlineCarfield From United States of America, joined Dec 2003, 1920 posts, RR: 9
Reply 16, posted (2 years 3 weeks 4 days 4 hours ago) and read 22059 times:

No canapes and cocktail service is dropped on all flights and if they don't serve it on the daytime flight from IST to LAX, I doubt it is just the midnight flights. I think TK just needs to have more supervisors paying surprised visits or even undercover inspectors. They obviously have problems maintaining consistency of the service. The success of Singapore Airlines is not simply because they have nice seats, entertainment systems or catering, but because their F/As really go out of their ways to provide top notch service. They have lots of supervisors and taken customer's opinions seriously. Of course they are also paid rather well in today's airline standard. Being a SQ boy or girl is something they feel proud about.

Honestly personalized menus are nice, but if the onboard chef is not feeling motivated to do so, TK might just drop the idea and just have regular menus. It is a nice feature but if no one is filling in the blank, it is just pointless. Honestly the plain gray colored menus look rather plain and I like their old "first class" menu with nice painting in the front page. They can save a few buck doing a regular menu and then use the money to bring back the canapes especially on daytime flights.

Thanks for all the kind comments! I somehow hope TK is reading this thread. Maybe I should write them a short letter.

Carfield


User currently offlineAvianca From Venezuela, joined Jan 2005, 5925 posts, RR: 40
Reply 17, posted (2 years 3 weeks 4 days 4 hours ago) and read 22006 times:

great report!

what yummy food they are serving!

also the food in the lounge in IST seems to be outstanding, only downside is that I dont understand how such a lounge are not offering some more primum spiritis - like Black instead of Red label scotch!

great report and I would love to see more TK service to SouthAmerica like a combinated IST-CCS-BOG flight!

cheers
Avianca



Colombia es el Mundo Y el Mundo es Colombia
User currently offlineabrelosojos From Venezuela, joined May 2005, 5100 posts, RR: 55
Reply 18, posted (2 years 3 weeks 18 hours ago) and read 20958 times:

I first thought I was reading my own report (http://www.airliners.net/aviation-forums/trip_reports/read.main/219925/)! Amazing at how consistently inconsistent TK seems to have become. It is like flying EK all over again -- and disappointing because I used to REALLY like Turkish and still think it is poised to be one of the leading global airlines of our times. Anyways, thanks for sharing - weird to see similar comments and observations. And while the food is still great, I am getting a tad tired of the lack of variety.

Saludos,
A.



Live, and let live.
User currently offlinePA330X From United States of America, joined Aug 2012, 19 posts, RR: 0
Reply 19, posted (2 years 2 weeks 20 hours ago) and read 19826 times:

Very thorough report. I liked it a lot! I have never flown with Turkish but after reading a lot of the reviews on them I have to say they look pretty great.

User currently offlineemrecan From Turkey, joined Feb 2000, 940 posts, RR: 7
Reply 20, posted (2 years 1 week 16 hours ago) and read 18691 times:

Great report and pictures, hope you will have a better experience on the way back to BKK.

User currently offlineHachikoDog From Finland, joined Dec 2010, 13 posts, RR: 0
Reply 21, posted (2 years 3 days 15 hours ago) and read 17499 times:

Fully detailed photos from both J cabins. This TR was a joy to read.

Top Of Page
Forum Index

Reply To This Topic Turkish Airlines Business BKK-IST-LAX AUG 2012
Username:
No username? Sign up now!
Password: 


Forgot Password? Be reminded.
Remember me on this computer (uses cookies)
  • Trip reports only! Other topics here
  • If criticizing an airline, express yourself in a dignified manner.
  • No adverts of any kind. This includes web pages.
  • No hostile language or criticizing of others.
  • Do not post copyright protected material.
  • Use relevant and describing topics.
  • Check if your post already been discussed.
  • Check your spelling!
  • DETAILED RULES
Add Images Add SmiliesPosting Help

Please check your spelling (press "Check Spelling" above)


Similar topics:More similar topics...
American Airlines Business Class: JFK-LAX (Pics) posted Tue May 29 2007 18:23:44 by Yankees
Turkish Airlines TK009: IST-LAX C Cabin posted Sat Apr 30 2011 23:22:21 by amax1977
Turkish Airlines TK061/A340:SIN-BKK-IST (+Pics) posted Sat Jan 1 2005 17:57:56 by Jeffrysky
Turkish TK 009: OCT/11: IST-LAX: J Cab posted Thu Jun 21 2012 22:08:34 by abrelosojos
Turkish Airlines | JFK-IST-SAW-BJV-IST-JFK posted Fri Jun 1 2012 13:10:54 by thereandback
Emirates Business Class BKK-SYD 15 Feb 2012 posted Mon Feb 20 2012 03:15:14 by Thai744
Malaysia Airlines Business Class To BKK (part 5/6) posted Sun Jul 31 2011 22:54:40 by knightsofmalta
Ethiopian Airlines Business Class HKG-BKK ET 609 posted Mon Jun 21 2010 18:49:30 by AF Cabin Crew
Turkish Airlines J Class IST-DUB/Lounge+Pics+Vids posted Sat Jan 17 2009 04:47:37 by OA260
Pleasant Turkish Airlines, IST-MXP Y, Pics posted Sun Jan 4 2009 06:40:05 by TK787
Turkish TK 009: OCT/11: IST-LAX: J Cab posted Thu Jun 21 2012 22:08:34 by abrelosojos
Turkish Airlines | JFK-IST-SAW-BJV-IST-JFK posted Fri Jun 1 2012 13:10:54 by thereandback
Emirates Business Class BKK-SYD 15 Feb 2012 posted Mon Feb 20 2012 03:15:14 by Thai744
Malaysia Airlines Business Class To BKK (part 5/6) posted Sun Jul 31 2011 22:54:40 by knightsofmalta
Ethiopian Airlines Business Class HKG-BKK ET 609 posted Mon Jun 21 2010 18:49:30 by AF Cabin Crew
Turkish Airlines J Class IST-DUB/Lounge+Pics+Vids posted Sat Jan 17 2009 04:47:37 by OA260
Turkish Airlines A333, B738: BKK-IST-NCE, Sep 2012 posted Thu Sep 20 2012 11:43:21 by win1290
Turkish Airlines Business Class: BKK > SGN (4/9) posted Sat Sep 22 2012 11:30:34 by Knightsofmalta
Turkish Airlines J Class DUB-IST-ATH+Lounges posted Mon Mar 10 2014 17:31:24 by OA260
Turkish Airlines Business Class To Singapore & KL posted Fri Aug 16 2013 11:50:03 by LH4116
Singapore & Turkish Airlines SYD-SIN-IST-SKP posted Tue Jun 21 2011 01:59:02 by tk747
American Airlines Business Class: JFK-LAX (Pics) posted Tue May 29 2007 18:23:44 by Yankees
Turkish Airlines A320, A343: NCE-IST-BKK, Sep 2012 posted Sat Sep 29 2012 10:18:42 by win1290
Turkish Airlines TK009: IST-LAX C Cabin posted Sat Apr 30 2011 23:22:21 by amax1977
Turkish Airlines TK061/A340:SIN-BKK-IST (+Pics) posted Sat Jan 1 2005 17:57:56 by Jeffrysky
EZE-IST VIA GRU With Turkish Airlines! posted Tue Apr 2 2013 11:50:42 by joacocifuentes

Sponsor Message:
Printer friendly format