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To Malta On Emirates' A330-200 (LCA-MLA)  
User currently offlinedc9northwest From Switzerland, joined Feb 2007, 2269 posts, RR: 7
Posted (1 year 11 months 1 week 3 days 12 hours ago) and read 16860 times:

Introduction:

Hi there everyone, welcome to my new trip report. First, in case you missed the first part, I will detail the effective flights of the entire trip.

RO251, OTP-LCA, B733, 08:10-10:20, Day 1, YR-BGB
EK107, LCA-MLA, A332, 12:15-14:10, Day 2, A6-EAP
AZ887, MLA-FCO, A321, 14:00-15:25, Day 3, I-BIXE
AZ1317, FCO-BLQ, A319, 17:50-18:55, Day 3, EI-IMT
9U881, VCE-VRN-KIV, A320, 20:20-00:35, Day 5, ER-AXT
9U857, KIV-OTP, E120, 18:30-19:30, Day 6, ER-EMA

Now, this might sound like a bizarre itinerary, right? How did I ever come up with that? Well, it's a long story, but here are the main points:
1. I want to have stepped foot in all European country as soon as possible
2. I noticed EK offers a 5th freedom LCA-MLA-LCA on an A332
3. AirOne cancelled my direct VCE-OTP flight
4. Air Moldova just launched their northeastern Italian flights this summer
5. Air Moldova has an E120 operating the Bucharest flights.

To Malta on Emirates' A330-200 (LCA-MLA)

I left off with my arrival at LCA on the city bus from Larnaka town. I had left Nicosia at 08:30, and arrived in Larnaka roughly an hour later. Add in 20 minutes waiting for the bus in central Larnaka and 20 minutes journey time to the airport, that means I was at LCA pretty much exactly 2 hours ahead of the scheduled departure time. The terminal is quite modern; nothing special but functional, no issues there.

LCA terminal:


Departures:



Terminal:


There was no one at the 4 Emirates desks. Was I early or was I late, I wonder? Or would the flight be rather empty?

Anyway, going back in time... I used Air Malta's website to book the Emirates flight to MLA, as I would save 24 Euros. This doesn't allow me to pick my seat, but as I'd find out, that wouldn't be a problem on this sector.

The problem? While the payment was going through, there was a button that said “go back to merchant's site”. Since it had been 10 minutes, I took that to mean the payment had gone through (and indeed it had, as indicated by my bank account). However, I didn't receive any confirmation from AirMalta! Hmmm, now I really don't like it when that happens. Had they taken my money without issuing the ticket? Or what was the issue?

Well, I called KM's US phone number, and spoke to the sales coordinator for the USA. I tried to explain the problem, but it didn't seem like she understood what was bothering me. Anyway, I did what she asked after I received a written confirmation of what she said. Apparently, there was no credit card number associated with my booking, so they didn't send me the confirmation (?). Can't say that's appropriate... Anyway, I received it once I had given them my CC number again. You know, big deal out of nothing, I guess... However, I did not enjoy the process at all. I'd probably book on Emirates' own site next time.

Total Price: 134 Euros (124 fare+10 booking fee). Price on Emirates' own website: 158 Euros.

Back to the present. I went up to one of the four Emirates desks... The Emirates lady spoke British English with a perfect BBC accent—hope you know what I mean by that! We exchanged pleasantries and she asked me whether I had done on-line check-in, and whether I had any bags to check. Nope, just my backpack. She asked me to weigh it. Weighing at 5.8 kg, it wasn't much of a problem at all, and she handed me my boarding pass. We exchanged pleasantries yet again and I headed towards security.

There was, at first, someone to check my ID and boarding pass, to ensure I was allowed to go to the security check. Then, at security, they checked my ID again. Then, of course, there was ID control since Cyprus isn't a Schengen member. 3 ID checks in 20 meters... what is this, Soviet Russia? It's a bit overdone, really. Many checks, but luckily the process went pretty quickly.

Then I walked around the not-too-large terminal at LCA... Not very good for picture taking, if you ask me... A bit of a strange situation, and not too many aircraft, if you exclude charter flights. Not the most interesting airport in the world, so I sat down and tried with limited success to get on the free wi-fi offered at LCA. It was very slow when it worked, and it rarely worked—always got disconnected... that's if it ever got connected in the first place. I soon gave up.

Luckily, I had something else to occupy my time... I had a representative either from LCA airport or a Cyprus tourist association asking my about my spending habits while in Cyprus. She also asked me when I arrived so I said “yesterday”. Then she asked if this was transit or tourism, as for the purpose of the visit... I really wanted to say “oh, you wouldn't understand” but I went with tourism since I went to Nicosia 

Condor:


Here she is:


A6-EAP... yeap!


Not bad:


Flight: EK107
Aircraft: A330-200
Reg: A6-EAP
STD/STA: 1215-1410
1st flight on Emirates
Seat: 27K

Well, soon after, the A330 arrived at the gate. Not long after, boarding was called and after letting (almost) everyone go ahead of me, I proceeded to hand the gate agent my boarding pass and ID, getting them back, and proceeded to the boarding bridge. The A330 sure looked nice in the midday Sun! Well, it was a long way to the plane (comparatively). I then headed to my seat, 27K. I passed through the business class cabin, and from afar it didn't look too impressive... Anyway, I got to 27K and sat down, hoping for an empty seat next to me. Almost immediately, boarding was completed and I got my wish. Not bad... I guess this isn't EK's most profitable route; not many people in Business Class either.


Seat back:


Nice legroom:


Transaero and Thomas Cook:


I was looking forward to the flight. Was curious how much better EK would be, with respect to an European airline on this European segment... Well, read on and see!


After take-off:


Wing and dry Cyprus soil:


Blurry cabin view:


More wing:


I was looking forward to a nice warm meal, this being Emirates, renowned for its service on-board... Well, I got my meal soon enough... A cold wrap accompanied by a slice of tomato and two cucumber slices. Oh, and one olive... For god's sake, don't forget the olive! On the other hand, nice cutlery, which was actually usable   Other than that, I received a fruit and nut mix as well as 2 nice-tasting cookies. Chocolate chip, I think.

Drink: a 200ml can of Coca-Cola. Kinda small, but on the other hand, that's about a regular “dose” on an aircraft, perhaps even a bit larger than average. Also, I got some tea, which was good, albeit I think already sweetened, so if you don't like that, you're out of luck. There was also another drink service, with pre-poured drinks, halfway to Malta. I got an apple juice this time.

Meal:


Tea and tiny coke:


I cannot complain about the quality of the wrap, but I generally prefer to have my meals hotter than my drink, not the other way around! The coke was room temperature, and the wrap refrigerated. Also, no glass for the Coca-Cola as far as I remember. To be honest, I expected more from Emirates... But I guess... when in Europe, do it like Europeans.

The flight route was... just south of Karpathos, and that's all I know, after doing some research on google maps. “But, Alex, don't Emirates have PTVs and in-flight entertainment?”, you might ask. And, indeed, I'd answer that they do. I was able to watch a bit of Top Gear. Also, they seemed to have a large music selection, but I'm not the most musical guy.

Karpathos:


View of seats:


Safety card:


Ah, but back to inflight map! I wanted to see where I was... “Please be at the gate 35 minutes before flight departure time in DXB”, the screen said. OK, sure, I'll keep that in mind if I connect there. Where's my map? I have no idea where we are! Well, and I wouldn't. There seemed to be two channels that might show the map, 21 and 22, I think, but switching back and forth I never did see it. What happened here, EK? Meal disappointing, no in-flight map...

Well, at least the cabin was half-empty... Since EK doesn't really care about profits that much, they can afford to do this, I suppose.

The pilot seemed to be from Western Australia due to his slightly Australian accent. I can't be sure of this, but it's my best guess. Cabin crew was truly multinational, and languages such as Spanish, Slovakian and Malayalam were spoken on-board, alongside 14 (or so) others.

The crew was decent albeit not exceptional. There was an incident right in the row in front of me. There was a woman in her 30s I suppose, who slept almost the whole flight there. 25 minutes prior to landing, she woke up and requested a cup of coffee from the first F/A who passed by. He told the passenger that “we're about to land soon” and didn't give her the cup of coffee... After a couple of minutes she want and got it herself... and called over the purser (I think, maybe just the cabin crew in charge of in-flight service... not sure how it is with EK). She explained what had happened and how the F/As should act in such a situation. After this went on for a good 10 minutes, the Chief F/As thanked the passenger for her feedback and explained what should've happened, apologizing.

So, soon after I got the first glimpse of Malta, and we were probably 5 or so minutes away from landing. Afterwards everything proceeded uneventfully. We landed, quickly pulled up to our parking positions (no jetways here in MLA). Disembarkation was quite organized, and buses took us to immigration.

Malta, first view:


Coastline:


Maltese towns:





Valletta 2018 jet:


Well, hello, see you tomorrow:


EK engine:


A330 beast:


Massive wing:


A330 view:


A bit of a madhouse:


I was one of the first one off the bus, so there was no wait at immigration. No checked-in baggage so I went straight to the bus desk, so I could get some bus tickets for EUR 2,20 I believe. This is more than the local fare, I think... a rather interesting thing to see. Then I got on the X4 to Valletta, and after 25 or so minutes, I got there. The bus station square doesn't look very nice, typical Southern European, but once I got into the city everything turned better.

My accommodation was in a nice, quite large apartment on Old Bakery Street, for 40 Euros a night. First, I headed there to drop-off my backpack so I didn't have to be walk with that on my back while visiting the sights. In fact, I believe you can't leave bags in a public location in Malta and you can't take them with you inside the exhibition in some locations. I'm not sure what the size restrictions are for the latter.

I visited the Grandmaster's Palace, the Upper Barakka Gardens, WWII Memorial, Lower Barakka Gardens among other things on my first, sweltering day in Malta. It's a nice little city, full of history. It's a shame I didn't get to see other parts of the island, but there can always be a next time   I wanted to also visit the archaeological museum, but it was closed for whatever reason. I got a meal from Cafe Jubilee, a block or so from my apartment. Good ravioli there, I'd recommend it. Interesting decoration. However, I went back to the apartment to eat. Anyway, that's pretty much it from the first day, please enjoy some pictures below.

Shall we enter Valletta?


We shall. Main street. Is that a Namibian flag?


Went to the Palace:


Nice hallway:


Red room:


Someone loves their weapons:


Don't get too close or I'll shoot:


That's Neptune:


Nice little courtyard:


Good for those who don't know what day it is:


Entrance to the Palace:


Not bad:


Co-Cathedral:




Upper Barakka Gardens:


Typical Valletta view:


Victoria Gate:


Guns vs Ship:


Some more Maltese views:


Harbour:


City View (not Valletta):


Scenic:


To the south-west:


Merchants' street IIRC:


Hmmm:


Seems sturdy:


Valletta:


Across the bay:


Ordinary street:


Modern Malta (Sliema):


Good light:


The next day, I had a flight at 14:00, so I had some time to visit a bit more. I went to Hastings Gardens, and then to the Co-Cathedral, when that opened at 09:30 am. I visited the place for about an hour—interesting, but a bit too bling-bling for my liking. I'll take that as a sign of Arabic influence  
At 10:30, after getting a coke and some ice-cream, I headed back to my accommodation, and was out at 11:00, exactly the check-out time indicated. Luckily the headache I had earlier got destroyed by some medicine and I was good to go. I headed to the bus station and got on the X7 bus to the airport (leaving once every 15 minutes—combination of X4, X5 and X7). 2,20 EUR again. 30 minutes later I got to MLA and proceeded inside. But that's for the next part!

Maltese cat. She called out to me:


Would be leaving soon:


Walls, waters and white:


Contrasts:


Nice view:


Classical building:


The Co-Cathderal is quite bling-bling:


Detail:


Arches:


Organs:


Painted ceiling:


Outside again:


Tower:


Building:


Outside city walls:


Impressions:

Emirates:
Excellent ground handling, reasonably friendly F/A, not overly so; meal and entertainment was a disappointment... probably for A.netters only, due to the lack of in-flight map. I expected a warm meal on this segment. It was almost 3 hours long after all. Decent service, but in my limited experience, EK is overrated.

Malta:
Excellent destination, but still too hot in summer. There are probably better times to go. Next time I hope to actually leave Valletta and explore the country. The bus system seems very organized by Southern European standards, even though the buses themselves aren't in the best conditions, and A/C seems to be missing at least on some buses.

LCA:
Decent airport; suffers of too many beach tourists and charters—officers here aren't the most friendly.

MLA:
A bit overrated IMO. I'll go over more impressions of MLA in the next part...


Previous Trs:
TAROM, OTP-LCA, B737-300, And Nicosia (by dc9northwest Aug 23 2012 in Trip Reports)
Norway, Part V: LYR-OTP, SK/OS, 73G/100 (by dc9northwest Aug 18 2012 in Trip Reports)
Norway, Part IV: Tromsø Og Svalbard (by dc9northwest Aug 4 2012 in Trip Reports)
Part III: Bodø, And A Widerøe Dash 8 To Tromsø (by dc9northwest Jul 29 2012 in Trip Reports)
Norway, Part II: Bergen/Trondheim (by dc9northwest Jul 25 2012 in Trip Reports)
Norway, Part I: OTP-FRA-OSL, LH, A320 (by dc9northwest Jul 22 2012 in Trip Reports)
Delta's 757-300, FLL-ATL, 22MAY12 (by dc9northwest Jun 20 2012 in Trip Reports)
ORD-JFK-FCO-OTP, B6/DL/AZ, June 2012 (by dc9northwest Jun 16 2012 in Trip Reports)
Bahamasair's 737-200, UP205, 21MAY12 (by dc9northwest May 24 2012 in Trip Reports)
March 2012, ORD-CDG, Delta, 763 (by dc9northwest Apr 8 2012 in Trip Reports)
March 2012, FCO-JFK-ORD, Delta, 333/CR7 (by dc9northwest Apr 1 2012 in Trip Reports)
March 2012, OTP-FCO, Alitalia, A319 (by dc9northwest Mar 28 2012 in Trip Reports)
MCI-OTP: Three Upgrades And A380 Flight Deck Visit (by dc9northwest Feb 13 2012 in Trip Reports)
The Baltic States In 6 Easy Flights (by dc9northwest Dec 26 2010 in Trip Reports)
Romanian TR: Bucuresti-Suceava Via Timisoara (by dc9northwest Dec 24 2010 in Trip Reports)
Connecting In ATL, Right Before The Snowstorm (by dc9northwest Mar 1 2010 in Trip Reports)
MCI-ATL-AMS-OTP With DL And KL (60+pics And Vids) (by Dc9northwest Jun 14 2007 in Trip Reports)

36 replies: All unread, showing first 25:
 
User currently offlineOA260 From Ireland, joined Nov 2006, 26860 posts, RR: 58
Reply 1, posted (1 year 11 months 1 week 3 days 12 hours ago) and read 16786 times:

Hey Alex  

Nice report on your intra EU flight with a Middle Eastern Airline . Looks quite nice. I have to say I didnt think EK would give that much on such a flight. I thought it would be a few snacks and a drink .

Nice pictures of Malta . A place I have been quite a few times and loved it . I got to see most of the Island has to offer and certainly recommend going back to do more . Mdina is a nice place with the famous Mdina glass. A trip to Gozo too is nice. I was lucky I stayed with a Maltese Family so saw the best of it .

Anyway thanks for another nice report.

Regards

Philip  


User currently offlineElPistolero From Canada, joined Feb 2012, 1014 posts, RR: 4
Reply 2, posted (1 year 11 months 1 week 3 days 12 hours ago) and read 16737 times:

Quoting dc9northwest (Thread starter):
To be honest, I expected more from Emirates... But I guess... when in Europe, do it like Europeans.
Quoting dc9northwest (Thread starter):
Well, at least the cabin was half-empty... Since EK doesn't really care about profits that much, they can afford to do this, I suppose.

European cost-cutting on an airline that "doesn't really care" about profits. Interesting.


User currently offlinedc9northwest From Switzerland, joined Feb 2007, 2269 posts, RR: 7
Reply 3, posted (1 year 11 months 1 week 3 days 11 hours ago) and read 16684 times:

Quoting OA260 (Reply 1):
Hey Alex  

Nice report on your intra EU flight with a Middle Eastern Airline . Looks quite nice. I have to say I didnt think EK would give that much on such a flight. I thought it would be a few snacks and a drink .

Nice pictures of Malta . A place I have been quite a few times and loved it . I got to see most of the Island has to offer and certainly recommend going back to do more . Mdina is a nice place with the famous Mdina glass. A trip to Gozo too is nice. I was lucky I stayed with a Maltese Family so saw the best of it .  

Hey Philip  

I didn't really know what to expect from them... The presentation was quite good, and real cutlery is a definite plus. The wrap wasn't all that... But one olive and one slice of tomato? Don't do that; it looks cheap. Better to not offer them at all.

Malta is a very nice place to visit. Wish I could've seen more places, but as I said, that's what future visits are for  
Quoting OA260 (Reply 1):
Anyway thanks for another nice report.

Thank you for reading, Philip! Glad you enjoyed  


User currently offlineakhmad From Netherlands, joined Sep 2005, 2438 posts, RR: 53
Reply 4, posted (1 year 11 months 1 week 3 days 10 hours ago) and read 16392 times:

Hello Alex,

I got excited once this report of yours popped up. On board of my favorite airline Emirates on European fifth-freedom flight LCA-MLA.  



Quoting dc9northwest (Thread starter):
I used Air Malta's website to book the Emirates flight to MLA

I did not know that LCA-MLA was a code share flight between Air Malta and Emirates.

Quoting dc9northwest (Thread starter):
Apparently, there was no credit card number associated with my booking, so they didn't send me the confirmation (?)

I have never heard about this. What a strange procedure! I mean, the confirmation is supposed to be sent to your e-mail address and not your credit card statement?  


Quoting dc9northwest (Thread starter):
I'd probably book on Emirates' own site next time.

It would be better, I think. You might have saved 24 Euros, but the hassle afterwards including the phone calls were not really worth the saving.

Quoting dc9northwest (Thread starter):
3 ID checks in 20 meters

The authority could leave out the ID check during security. Imagine the queues during peak hours.

Quoting dc9northwest (Thread starter):
I went with tourism since I went to Nicosia 

That’s a genuine answer.   


Quoting dc9northwest (Thread starter):
and from afar it didn't look too impressive...

True! 2-3-2 arrangement in Business Class on board of A330 is not really appealing.

Quoting dc9northwest (Thread starter):
Seat back:

It looks like the old configuration in comparison to this


Quoting dc9northwest (Thread starter):
To be honest, I expected more from Emirates... But I guess... when in Europe, do it like Europeans.

Emirates! What happened? Please don’t do that again!

Quoting dc9northwest (Thread starter):
Also, they seemed to have a large music selection, but I'm not the most musical guy.

I would be delighted with music selection. From Celine Dion to Cascada or David Guetta, I can keep myself entertained.  


Quoting dc9northwest (Thread starter):
There was an incident right in the row in front of me. There was a woman in her 30s I suppose, who slept almost the whole flight there. 25 minutes prior to landing, she woke up and requested a cup of coffee from the first F/A who passed by

I am saddened by this. Why did the male F/A not get the woman her cup of coffee? It‘s a rather empty flight anyway. He could have easily gone the extra miles.  


Quoting dc9northwest (Thread starter):
(no jetways here in MLA).

Yay!   


Quoting dc9northwest (Thread starter):
I visited the Grandmaster's Palace, the Upper Barakka Gardens, WWII Memorial, Lower Barakka Gardens among other things on my first, sweltering day in Malta.

Thank you for taking us along with you.  


Quoting dc9northwest (Thread starter):
My accommodation was in a nice, quite large apartment on Old Bakery Street, for 40 Euros a night

Can you tell its name? How did you find it? By recommendations on TripAdvisor?

Quoting dc9northwest (Thread starter):
Shall we enter Valletta?

Oh yes, I love to.

Quoting dc9northwest (Thread starter):
Scenic:

Gorgeous!

Quoting dc9northwest (Thread starter):
Luckily the headache I had earlier got destroyed by some medicine

How did you get the headache?

Quoting dc9northwest (Thread starter):
Maltese cat. She called out to me:

Aww, so cute! Has she found a new home with you?

Quoting dc9northwest (Thread starter):
The Co-Cathderal is quite bling-bling:

You may need sunglasses inside.


Too bad, Emirates did not stand out as I expected it to be. Anyway, I really appreciate the virtual sightseeing with you around Malta. Thank you for sharing.


Best wishes,
Suryo  



Friends forever
User currently onlinelychemsa From United States of America, joined Oct 2009, 1170 posts, RR: 3
Reply 5, posted (1 year 11 months 1 week 3 days 10 hours ago) and read 16387 times:

When I was at Larnaca airport I met some Americans who were travelling to Malta on this flight. I was there with the old airport. Seems much nicer now.

I think it's very expensive?

I hope you went to Gozo? I loved all 3 places; Cyprus, Malta and Gozo.


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6716 posts, RR: 77
Reply 6, posted (1 year 11 months 1 week 3 days 9 hours ago) and read 16178 times:

Hi Alex,

nice report with many good pictures from Malta. You should give EK a try where it flies the A380 or newer 777s.

Quoting dc9northwest (Thread starter):
However, I did not enjoy the process at all. I'd probably book on Emirates' own site next time.

EK's website is great.

Quoting dc9northwest (Thread starter):
I passed through the business class cabin, and from afar it didn't look too impressive...

Of course not, the A332s are mostly used on low-yield medium haul and short haul routes in these day.

Quoting dc9northwest (Thread starter):
Not bad... I guess this isn't EK's most profitable route

  

Quoting dc9northwest (Thread starter):
I was looking forward to a nice warm meal, this being Emirates, renowned for its service on-board... Well, I got my meal soon enough... A cold wrap accompanied by a slice of tomato and two cucumber slices. Oh, and one olive... For god's sake, don't forget the olive! On the other hand, nice cutlery, which was actually usable Other than that, I received a fruit and nut mix as well as 2 nice-tasting cookies. Chocolate chip, I think.

That's more than what most European carriers serve on a similar route.

Quoting dc9northwest (Thread starter):
Also, no glass for the Coca-Cola as far as I remember.

Very odd - didn't you ask?

Quoting dc9northwest (Thread starter):
Since EK doesn't really care about profits that much, they can afford to do this, I suppose.

Says who? That's what EK haters have been telling for many years without being able to back it up. Emirates is not Saudi Arabian Airlines. Emirates is a huge success, probably the most successful airline ever.

Quoting dc9northwest (Thread starter):
Decent service, but in my limited experience, EK is overrated.

Well, you shouldn't judge the whole airline after flying a short sector on the oldest type. Emirates's ice IFE system is the world's best. The crews on my A380 flights have been wonderful - and most 777 crews were nice, too. And the meals on my EK flights have always been great both in terms of quality and quantity. EK's Y class catering is the world's best IMO, with Oman Air and Turkish Airlines following not far behind.

Unfortunately, you find different cabin products and IFE versions on EK, but the airline operates some 180 widebodies. It's impossible to keep them on one level. On EK's website, you can find detailed information about the cabin product and IFE offered on each particular flight - just enter your flight number and the date. EK does not lie about the fact that you find different products, everyone can find out what to expect.


PH



Nothing's worse than flying the same reg twice!
User currently offlinedc9northwest From Switzerland, joined Feb 2007, 2269 posts, RR: 7
Reply 7, posted (1 year 11 months 1 week 3 days 8 hours ago) and read 15994 times:

Quoting akhmad (Reply 4):
Hello Alex,

I got excited once this report of yours popped up. On board of my favorite airline Emirates on European fifth-freedom flight LCA-MLA.  

Hi Suryo!

Good to hear from you! Glad I could provide some interesting reading/viewing  
Quoting akhmad (Reply 4):
I did not know that LCA-MLA was a code share flight between Air Malta and Emirates.

Indeed, I would've remained unaware if not for amadeus, I believe.

Quoting akhmad (Reply 4):
I have never heard about this. What a strange procedure! I mean, the confirmation is supposed to be sent to your e-mail address and not your credit card statement?  

Very strange. I'd probably use a different website next time. Or at least not press the button and see what happens... Maybe that's what caused it.

Quoting akhmad (Reply 4):
It would be better, I think. You might have saved 24 Euros, but the hassle afterwards including the phone calls were not really worth the saving.

Indeed. Luckily, the phone call was free.

Quoting akhmad (Reply 4):
The authority could leave out the ID check during security. Imagine the queues during peak hours.

I'd put my ID card away thinking I wouldn't need it at security, having 2 other ID check facilities...

Quoting akhmad (Reply 4):
True! 2-3-2 arrangement in Business Class on board of A330 is not really appealing.

Indeed. As PH says below, these A332s are used on short-ish flights by EK, which explains the reason. I do believe that they could reduce the number of C class seats on this route, but maybe others are better filled (I'd expect no better than 60% LF in C here in the best case scenario)

Quoting akhmad (Reply 4):
I would be delighted with music selection. From Celine Dion to Cascada or David Guetta, I can keep myself entertained.  

There are a lot and I say again, a lot, of music channels with everything under the sun. Props to EK for this!

Quoting akhmad (Reply 4):
I am saddened by this. Why did the male F/A not get the woman her cup of coffee? It‘s a rather empty flight anyway. He could have easily gone the extra miles.

Yes, not the best service by this particular F/A, unfortunately  
Quoting akhmad (Reply 4):
Can you tell its name? How did you find it? By recommendations on TripAdvisor?

I found this place on booking.com. It's called V.B. Apartments, I believe.

Quoting akhmad (Reply 4):
Oh yes, I love to.

You know, I was thinking of your reports when I wrote that sentence  
Quoting akhmad (Reply 4):
How did you get the headache?

I'm not sure... Maybe the Cathedral was too bling-bling!

Quoting akhmad (Reply 4):
Aww, so cute! Has she found a new home with you?

Unfortunately not... The logistic problems would've been unsurmountable! Plus, it looked like she had a home--just looking for some conversation 
Quoting akhmad (Reply 4):

Too bad, Emirates did not stand out as I expected it to be. Anyway, I really appreciate the virtual sightseeing with you around Malta. Thank you for sharing.

Thank you for reading, Suryo  

Emirates was certainly above-average for Europe. I just did not see anything to make them a world class carrier. I have to say it as I see it, I'm sorry.

Quoting lychemsa (Reply 5):
When I was at Larnaca airport I met some Americans who were travelling to Malta on this flight. I was there with the old airport. Seems much nicer now.

I hope you went to Gozo? I loved all 3 places; Cyprus, Malta and Gozo.

LCA is a decent terminal, not standing out, but very functional.

Unfortunately, no Gozo... It's currently listed as a destination to go to for my next Malta trip, though/

Quoting PlaneHunter (Reply 6):
nice report with many good pictures from Malta. You should give EK a try where it flies the A380 or newer 777s.

Hi PH,

Thanks very much!

Yes, I hope to try more EK flights in the future--in particular, a 345... Maybe I can fit in a 777 or 380 in there somehow as well  
Quoting PlaneHunter (Reply 6):
Of course not, the A332s are mostly used on low-yield medium haul and short haul routes in these day.

Thanks for the information...

Quoting PlaneHunter (Reply 6):
That's more than what most European carriers serve on a similar route.

Better? Certainly... More? More than most, but not all. RO offered me more food on a 3-hr flight last time I flew on such a flight with them. As always, more and better are not necessarily the same thing  
Quoting PlaneHunter (Reply 6):
Very odd - didn't you ask?

You know, looking back, I can't believe this was true--but in that case, where's my glass in my picture? Very weird.

Quoting PlaneHunter (Reply 6):
Says who? That's what EK haters have been telling for many years without being able to back it up. Emirates is not Saudi Arabian Airlines. Emirates is a huge success, probably the most successful airline ever.

You know, that's just a statement I heard many, many times. I have no idea how true it is, so maybe I should've excluded that from my report--to be honest, I don't even care, as long as the service is good, it doesn't matter to me.

Quoting PlaneHunter (Reply 6):
Well, you shouldn't judge the whole airline after flying a short sector on the oldest type. Emirates's ice IFE system is the world's best. The crews on my A380 flights have been wonderful - and most 777 crews were nice, too. And the meals on my EK flights have always been great both in terms of quality and quantity. EK's Y class catering is the world's best IMO, with Oman Air and Turkish Airlines following not far behind.

Quality wise, the EK catering lives up to its name. I have no complaints in quality.

However, 1 olive and 1 slice of tomato in my view is a sign of being cheap. I just don't understand it. Also, this does not solve the disagreement between my expectation and reality. I guess I have to try a longer segment now.

Quoting PlaneHunter (Reply 6):
Unfortunately, you find different cabin products and IFE versions on EK, but the airline operates some 180 widebodies. It's impossible to keep them on one level. On EK's website, you can find detailed information about the cabin product and IFE offered on each particular flight - just enter your flight number and the date. EK does not lie about the fact that you find different products, everyone can find out what to expect.

I don't believe it's too hard to have a functioning inflight map. It's good to know I have to get to the gate 35 minutes before departure in DXB, but it still doesn't tell me where I am   That was very disappointing, more so than the meal.

The rest of EK's programming was fine... But of course, not latest generation--I understand that and I wasn't expecting it. I did check to see what entertainment options there would be, before my flight.

Anyway, thanks for your comments PH, good to hear from you  


User currently offlinesultanils From Belgium, joined Mar 2010, 1661 posts, RR: 30
Reply 8, posted (1 year 11 months 1 week 3 days 5 hours ago) and read 15640 times:
Support Airliners.net - become a First Class Member!

Hello Alex,

Another nice one of your production line featuring a flight I'm really dying to get on (together with the SQ MAN-MUC one). Nice destination pics as well. Btw, didn't your forget to add some pics?

Quoting dc9northwest (Thread starter):
Hmmm, now I really don't like it when that happens.

Yeah - me too. Being able to do proper OLCI is mandatory on all my flights 

Quoting dc9northwest (Thread starter):
otal Price: 134 Euros (124 fare 10 booking fee). Price on Emirates' own website: 158 Euros.

Quite a price difference! Have you tried some booking engines as well?

Quoting dc9northwest (Thread starter):
We exchanged pleasantries

Now I have this vision of you 'exhanging pleasantries' but you probably don't want to know what I see   

Quoting dc9northwest (Thread starter):
Meal

In fact I find that very acceptable.

Quoting dc9northwest (Thread starter):
Valletta 2018 jet

For sure a different kind of livery!

Sultanils



In thrust we trust.
User currently offlineQuokkas From , joined Dec 1969, posts, RR:
Reply 9, posted (1 year 11 months 1 week 2 days 21 hours ago) and read 15141 times:

Hi Alex,

Great trip report and thank you for all the wonderful photos of Malta. Last time I was there I was still a babe in arms, LOL.

Quoting dc9northwest (Thread starter):
However, I didn't receive any confirmation from AirMalta!

Good try at saving some money by booking on Air Malta's site. It is odd that there was no immediate response with the e-ticket delivery.

Quoting dc9northwest (Thread starter):
I passed through the business class cabin, and from afar it didn't look too impressive...

The old A332s are definitely past their "use by date" and are being phased out, thankfully. When I have flown on them in J the in-flight service has been good, with good food and some excellent wines though I imagine the meal choices on the short LCA-MLA hop would be fewer.

Quoting dc9northwest (Thread starter):
Nice legroom:

Seat pitch is OK but it's a shame that the ICE box takes up so much room.

Quoting dc9northwest (Thread starter):
Since EK doesn't really care about profits that much

As an airline that has consistently recorded profits that have allowed it to grow I suspect that the opposite may be true. I am not sure that either LCA or MLA could support stand-alone flights so this route may be basically a tag-on that allows the aircraft to be used to serve an additional destination where it might otherwise be simply sitting on the ground.

Quoting dc9northwest (Thread starter):
albeit I think already sweetened,

That would be odd as not everyone likes sugar with their tea. EK normally includes a sachet of sugar in with the utensils, along with salt and pepper. Did that not happen on this sector?

Quoting dc9northwest (Thread starter):
Where's my map? I have no idea where we are!

I too would have found the lack of the map disappointing as it is the only thing I tune into. Indeed Channel 21 is for the map and Channel 22 is for the cameras, but perhaps it simply wasn't switched on. Did you ask the cabin crew?

Overall EK's equipment does vary depending on the destination and aircraft type used. The meals and refreshments offered will also be specific to different routes and the time of day - for example you will be offered a wine on a run to Australia that is not the same as the wine offered on services to the USA. Where EK should be the same across all sectors is in the personal presentation of its services - i.e. the crew-passenger interaction should always be of a high standard. Some people have nothing but praise while others have had poor experiences. Assessing can be subjective but it is an area where EK needs to achieve consistency.

Once again, thanks for an excellent trip report.
Regards,
Roy / Quokka


User currently offlineKnightsofmalta From Malta, joined Nov 2005, 1756 posts, RR: 18
Reply 10, posted (1 year 11 months 1 week 2 days 20 hours ago) and read 15059 times:

Hi Alex

Great second installment of your grand tour of Southern Europe.

Quoting dc9northwest (Thread starter):
The terminal is quite modern; nothing special but functional, no issues there.

The terminal looks interesting, kind if like a mini version of Heathrow with that curved roof.

Quoting dc9northwest (Thread starter):
Well, I called KM's US phone number, and spoke to the sales coordinator for the USA. I tried to explain the problem, but it didn't seem like she understood what was bothering me. Anyway, I did what she asked after I received a written confirmation of what she said. Apparently, there was no credit card number associated with my booking, so they didn't send me the confirmation (?). Can't say that's appropriate... Anyway, I received it once I had given them my CC number again. You know, big deal out of nothing, I guess... However, I did not enjoy the process at all. I'd probably book on Emirates' own site next time.

Now that all sounds confusing and upsetting. That's why I always try to book all my flights with the operating carrier and not via code-share partner or travel agent. You just save yourself so much hassle.

Quoting dc9northwest (Thread starter):
I passed through the business class cabin, and from afar it didn't look too impressive...

Last time I flew EK they had a seating arrangement of 2-3-2 in Business Class. I couldn't believe my eyes.

Quoting dc9northwest (Thread starter):
Well, I got my meal soon enough... A cold wrap accompanied by a slice of tomato and two cucumber slices. Oh, and one olive... For god's sake, don't forget the olive! On the other hand, nice cutlery, which was actually usable Other than that, I received a fruit and nut mix as well as 2 nice-tasting cookies. Chocolate chip, I think.

At least did it taste okay?

Quoting dc9northwest (Thread starter):
The coke was room temperature, and the wrap refrigerated. Also, no glass for the Coca-Cola as far as I remember. To be honest, I expected more from Emirates... But I guess... when in Europe, do it like Europeans.

Ew, warm Coke is vile. Didn't they ask you if you wanted some ice at least?

Quoting dc9northwest (Thread starter):
So, soon after I got the first glimpse of Malta,

That looks like an interesting approach. So if I recognise the place correctly you flew north to Gozo and then lined up with runway 13 from there?

Quoting dc9northwest (Thread starter):
Decent service, but in my limited experience, EK is overrated.

That pretty sums up my experience with with Emirates. I've had three flights with them. the first two were just not good but the third experience was absolutely scandalous. After that I decided never to set foot on an Emirates plane ever again.

Thanks for the lovely pictures of Malta, you really did get around quite a bit in the short time you were there. I especially like the ones of the Grand Master's palace, which I confess I have actually never visited myself. I also like your pictures of St. John's. From the outside it's such a plain and simple looking structure, quite a contrast to the opulence within. In fact, throughout its history the Order of St. John's of Jerusalem has been notorious for its wealth.

That cat you acquainted looks nice and friendly. I always find that Maltese cats tend to be rather scrawny.

Thanks for posting Alex, always nice to see Malta through the eyes of somebody new to the place.

Cheers,
William


User currently offlinereifel From Germany, joined Feb 2005, 1329 posts, RR: 1
Reply 11, posted (1 year 11 months 1 week 2 days 19 hours ago) and read 15007 times:

Quoting dc9northwest (Thread starter):
Emirates:
Excellent ground handling, reasonably friendly F/A, not overly so; meal and entertainment was a disappointment... probably for A.netters only, due to the lack of in-flight map. I expected a warm meal on this segment. It was almost 3 hours long after all. Decent service, but in my limited experience, EK is overrated.

Hey, thanks for sharing the next part of your trip. With all due respect, I believe you expected a little too much. A hot meal for such a short flight would have been a little exagerated in my opinion, especially for european standards. A lot of people already had a hot meal on the segment from Dubai. I actually find the food quite okay for that sector, odd that they forgot about the cup for your Coke, though. However I agree that the A330 is a little outdated, other Emirates aircrafts have much nicer seats and an incredible IFE system, with on demand videos and music, while the A330 has basically just channels and you can't choose when to begin to watch your movie. Annoying about the moving map as well.
While I am not the biggest fan of EK, I found their product and staff on the 3 flghts I had with them quite impressive. I believe this flight is just not representative for their long haul operation...

Looking forward to the next part  


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6716 posts, RR: 77
Reply 12, posted (1 year 11 months 1 week 2 days 18 hours ago) and read 14927 times:

Quoting dc9northwest (Reply 7):
I don't believe it's too hard to have a functioning inflight map.

I cannot remember an EK flight without moving map - probably it was out of service on your particular flight. That has happened to me on other carriers several times. For example, I flew on EY's first brand new A332 in 2005 and the moving map wasn't working on both FRA-AUH and AUH-FRA sectors.

Quoting Quokkas (Reply 9):
Seat pitch is OK but it's a shame that the ICE box takes up so much room.

IFE boxes have disappeared on the A380s and newer 777s. Many other airlines still use large boxes on the latest fleet additions.

Quoting Knightsofmalta (Reply 10):
Last time I flew EK they had a seating arrangement of 2-3-2 in Business Class. I couldn't believe my eyes.

Numerous airlines, especially 777 operators, have such a configuration. And you can always look up what to expect on each particular flight on EK's website. I recently got the latest J Class product used on the 777s and was very satisfied. One just has to avoid the middle seat.

Quoting Knightsofmalta (Reply 10):
the first two were just not good but the third experience was absolutely scandalous. After that I decided never to set foot on an Emirates plane ever again.

Would be interesting to see a report about that "scandal".

Quoting reifel (Reply 11):
While I am not the biggest fan of EK, I found their product and staff on the 3 flghts I had with them quite impressive. I believe this flight is just not representative for their long haul operation...

  


PH



Nothing's worse than flying the same reg twice!
User currently offlineQuokkas From , joined Dec 1969, posts, RR:
Reply 13, posted (1 year 11 months 1 week 2 days 18 hours ago) and read 14867 times:

Quoting PlaneHunter (Reply 12):
IFE boxes have disappeared on the A380s and newer 777s.

That is good to hear. I noticed the improvements on newer 777s but I have yet to experience the A380. It will be at least a year before we see them here at PER.  


User currently offlinedc9northwest From Switzerland, joined Feb 2007, 2269 posts, RR: 7
Reply 14, posted (1 year 11 months 1 week 2 days 17 hours ago) and read 14771 times:

Quoting sultanils (Reply 8):
Another nice one of your production line featuring a flight I'm really dying to get on (together with the SQ MAN-MUC one). Nice destination pics as well. Btw, didn't your forget to add some pics?

Hi Nils,

Thanks for your comments!

Good to know you're interested in this flight!

Forgot to add some pics? You mean, of the lavatorial facilities? Or am I missing something..?

Quoting sultanils (Reply 8):
Yeah - me too. Being able to do proper OLCI is mandatory on all my flights 

Indeed!

Quoting sultanils (Reply 8):
Quite a price difference! Have you tried some booking engines as well?

I have searched on amadeus. Air Malta offered the cheapest fare.

Quoting sultanils (Reply 8):
Now I have this vision of you 'exhanging pleasantries' but you probably don't want to know what I see

Uh... Well, in any case, I assure you that's not what I meant. 
Quoting sultanils (Reply 8):
In fact I find that very acceptable.

Yes, it's very acceptable. Can Emirates advertise "we have very acceptable meals, even in Y"? Probably not...  
Quoting sultanils (Reply 8):
For sure a different kind of livery!

I like it!

Quoting Quokkas (Reply 9):
Hi Alex,

Great trip report and thank you for all the wonderful photos of Malta. Last time I was there I was still a babe in arms, LOL.

Hi Roy,

Thanks very much for your comments. I appreciate that you took the time to read my TR  
Quoting Quokkas (Reply 9):
Good try at saving some money by booking on Air Malta's site. It is odd that there was no immediate response with the e-ticket delivery.

Yes, it was quite odd. As others have said, it might not be worth the hassle...

Quoting Quokkas (Reply 9):
The old A332s are definitely past their "use by date" and are being phased out, thankfully. When I have flown on them in J the in-flight service has been good, with good food and some excellent wines though I imagine the meal choices on the short LCA-MLA hop would be fewer.

Personally, I can't complain about the A332s... The cabin was in decent condition even after all these years. EK seems to take care of its fleet well.

Quoting Quokkas (Reply 9):
As an airline that has consistently recorded profits that have allowed it to grow I suspect that the opposite may be true. I am not sure that either LCA or MLA could support stand-alone flights so this route may be basically a tag-on that allows the aircraft to be used to serve an additional destination where it might otherwise be simply sitting on the ground.

Fair enough. I do like tag-ons in general, as long as they're offered at a decent price. It's good to try EK without going all the way to the Middle East in Summer.

My words don't mean much... EK has probably the most impressive fleet of any airline.

Quoting Quokkas (Reply 9):
That would be odd as not everyone likes sugar with their tea. EK normally includes a sachet of sugar in with the utensils, along with salt and pepper. Did that not happen on this sector?

I normally like some sugar in my tea (although I'm trying to get rid of this habit)... and this tea certainly seemed a bit sweet. There were indeed packets of sugar, salt and pepper included as well. However, I don't believe I used them at ll.

Quoting Quokkas (Reply 9):
I too would have found the lack of the map disappointing as it is the only thing I tune into. Indeed Channel 21 is for the map and Channel 22 is for the cameras, but perhaps it simply wasn't switched on. Did you ask the cabin crew?

Here's my personal view on the matter. The crew should endeavour to verify everything's working as it should. The overhead TVs were set on channel 21 (showing the same thing my PTV was), so it shouldn't have been too difficult to do so.

The crew should be proactive, not reactive. Now, I don't expect the highest level of service in Y, but I have to say the truth. Emirates did not impress me--on-board service in particular. I have read a lot about some Middle-Eastern airlines sending poorer crews to 2nd-rate destinations, and both LCA and MLA are leisure-heavy... Coincidence? I don't know. I can't guess the actual reasons, but the experience could have been better.

Quoting Quokkas (Reply 9):
Where EK should be the same across all sectors is in the personal presentation of its services - i.e. the crew-passenger interaction should always be of a high standard. Some people have nothing but praise while others have had poor experiences. Assessing can be subjective but it is an area where EK needs to achieve consistency.

I completely agree with you. And, as far as I could tell from the passengers around me, the crew-passenger interaction was not at that high a standard. I'm not an EK hater; I was really looking forward to flying them. However, I get the impression that an A380 to London would get better service...

Quoting Knightsofmalta (Reply 10):
Hi Alex

Great second installment of your grand tour of Southern Europe.

Hi William,

Thanks for your appreciation  
Quoting Knightsofmalta (Reply 10):
Now that all sounds confusing and upsetting. That's why I always try to book all my flights with the operating carrier and not via code-share partner or travel agent. You just save yourself so much hassle.
Quoting Knightsofmalta (Reply 10):
At least did it taste okay?

Not just okay, but very good.

Quoting Knightsofmalta (Reply 10):
Ew, warm Coke is vile. Didn't they ask you if you wanted some ice at least?

Nope... Should I have asked for coke with ice? It came in a can anyway, they didn't pour it. Don't remember getting a glass either (?), but maybe I did...

Quoting Knightsofmalta (Reply 10):
That looks like an interesting approach. So if I recognise the place correctly you flew north to Gozo and then lined up with runway 13 from there?

We certainly landed on 13. I would love to tell you more, but it was my first time in Malta and the in-flight map was not available.

Quoting Knightsofmalta (Reply 10):
That pretty sums up my experience with with Emirates. I've had three flights with them. the first two were just not good but the third experience was absolutely scandalous. After that I decided never to set foot on an Emirates plane ever again.

Look at all the strong opinions on EK in this thread. It's certainly an airline that captures the imagination... I think Air Malta would've done a pretty similar job if they flew this segment themselves, for example, when Emirates expects us to believe that they're so much better than most other airlines...

Quoting reifel (Reply 11):
Hey, thanks for sharing the next part of your trip. With all due respect, I believe you expected a little too much. A hot meal for such a short flight would have been a little exagerated in my opinion, especially for european standards. A lot of people already had a hot meal on the segment from Dubai. I actually find the food quite okay for that sector, odd that they forgot about the cup for your Coke, though. However I agree that the A330 is a little outdated, other Emirates aircrafts have much nicer seats and an incredible IFE system, with on demand videos and music, while the A330 has basically just channels and you can't choose when to begin to watch your movie. Annoying about the moving map as well.
While I am not the biggest fan of EK, I found their product and staff on the 3 flghts I had with them quite impressive. I believe this flight is just not representative for their long haul operation...

Hi reifel!

Thanks for sharing your thoughts  

However, I must disagree--RO offered me a hot meal on BCN-OTP, which is essentially the same stage length. I don't think I was out of bounds when expecting EK to match that.

You're right, however, that many people received a hot meal on the DXB-LCA flight. But if you fly BOM-DXB-LCA for example, how many hot meals would you get?

If we regard EK in direct comparison with an European airline, we're losing something. None of the Euro airlines aspire to be like Emirates, and I don't think Emirates is aspiring to be the next KLM or AirFrance or Lufthansa.

The food tasted well. I don't use entertainment much tbh, so I'm not peeved about it not being on-demand. Nevertheless, the moving map... That's not good.

Well, that's fair enough--it wasn't a long haul flight  
Quoting PlaneHunter (Reply 12):
I cannot remember an EK flight without moving map - probably it was out of service on your particular flight. That has happened to me on other carriers several times. For example, I flew on EY's first brand new A332 in 2005 and the moving map wasn't working on both FRA-AUH and AUH-FRA sectors.

Hi PH,

It has happened to me before, as well. That does not erase the fact that it happened to me on EK as well. Is it rare? I have no idea. Maybe it's the first time in the history of EK that this has happened. I still have to report on it  
Quoting PlaneHunter (Reply 12):
Numerous airlines, especially 777 operators, have such a configuration. And you can always look up what to expect on each particular flight on EK's website. I recently got the latest J Class product used on the 777s and was very satisfied. One just has to avoid the middle seat.

I don't want to pay thousands of dollars and get stuck in the middle seat for hours... especially in C... I think 2-3-2 in C is wrong, no matter the airline. And, you know, you're right. They must care about profits is they have a 2-3-2 configuration in C.


Thanks for commenting, everyone. I'm sorry if my report doesn't live up to your expectations of EK. In this case, my report also brings you my disappointment with regards to my first (and very probably not last) EK flight.


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6716 posts, RR: 77
Reply 15, posted (1 year 11 months 1 week 2 days 16 hours ago) and read 14717 times:

Quoting dc9northwest (Reply 14):
I think Air Malta would've done a pretty similar job if they flew this segment themselves, for example, when Emirates expects us to believe that they're so much better than most other airlines...

I think the problem is that many people assume EK offers the same product on every flight after reading something about the A380's features or advanced products on other types - but that has never been suggested or advertised by Emirates itself. It's great that you can find out what exactly you get by entering date and flight on EK's website - I cannot think of any other airline offering anything like that. Let's look at LH - there's no way to find out whether you get PTVs in Y Class or not, the new J Class or not or the new F Class or not.

Quoting dc9northwest (Reply 14):
But if you fly BOM-DXB-LCA for example, how many hot meals would you get?

Definitely a hot meal on the BOM-DXB sector. I really don't know why EK didn't give you a hot meal - probably the stopover has something to do with it. EK even serves trays with different items on the short hops to/froM DOH. And on my recent DXB-MUC flight, the (charming and motivated) crew served a large cold breakfast after takeoff plus a large hot lunch three hours later. That was almost too much! In comparison, I "only" got a hot breakfast and pre-arrival biscuits on QR (similar timing).

Quoting dc9northwest (Reply 14):

I don't want to pay thousands of dollars and get stuck in the middle seat for hours... especially in C... I think 2-3-2 in C is wrong, no matter the airline.

Me neither - but there are measures to prevent that. And 2-3-2 hasn't been uncommon, just have a look at various 777 operators' seat maps. EK's J Class product is still impressive, I'll soon post a report about it.



PH



Nothing's worse than flying the same reg twice!
User currently offlineQuokkas From , joined Dec 1969, posts, RR:
Reply 16, posted (1 year 11 months 1 week 2 days 16 hours ago) and read 14657 times:

Quoting dc9northwest (Reply 14):
Here's my personal view on the matter.
Quoting dc9northwest (Reply 14):
I'm not an EK hater; I was really looking forward to flying them.

Yes, and it is a shame that your first experience with them was so disappointing. The crew should definitely check that everything is in working order and be proactive, but they are human and mistakes can happen. They shouldn't, but they do. The real test is how they respond and correct them. I know on one of my flights the ICE wasn't working for some passengers and the crew had to go to the central console in the forward galley area and reboot. Hence my question whether you asked.

Have you considered providing EK with feedback on your general impressions and suggestions for improvement?


User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 15
Reply 17, posted (1 year 11 months 1 week 2 days 15 hours ago) and read 14602 times:

Hello

Another great report. Good to see the EK LCA-MLA on. EK has good service as usual.

Greetings
M.



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlineThe777Man From United States of America, joined Jul 1999, 6503 posts, RR: 55
Reply 18, posted (1 year 11 months 1 week 2 days 7 hours ago) and read 14145 times:

Hi Alex!

Nice report with nice pictures! Good to see a report again on the EK flight LCA-MLA. Meal looks very impressive for such a short flight but why didn't you ask for a glass for the coke ? If it's not on the tray, you should always ask.

As for the F/A, if a passenger asks for coffee 25 mins before landing, perhaps they have closed up the galleys already and it's not possible to serve anything anymore ? I certainly would not expect anything that close to landing.

That said, most of my flights on EK have featured uncaring staff. After 5 or so flights on EK, that is the norm for me, not the exception.

MLA looks nice and another place for me to visit some day.

Looking forward to the next part!

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
User currently offlinedeltamartin From Sweden, joined Dec 2010, 1061 posts, RR: 7
Reply 19, posted (1 year 11 months 1 week 2 days 6 hours ago) and read 14067 times:

Hi Alex!

Nice continuation!
Glad to see you flew the EK fifth freedom flight I have been eyeing for a while.

Quoting dc9northwest (Thread starter):
The terminal is quite modern; nothing special but functional, no issues there.

I quite liked the terminal when I was there earlier this summer.

Quoting dc9northwest (Thread starter):
Luckily, I had something else to occupy my time... I had a representative either from LCA airport or a Cyprus tourist association asking my about my spending habits while in Cyprus.

I was also questioned by one of those when I was there! Funny thing is, this was a 2am!

Quoting dc9northwest (Thread starter):
To be honest, I expected more from Emirates... But I guess... when in Europe, do it like Europeans.

I see what you mean, but yeah, the meal does quite nice for an intra-Europe flight.

Martin


User currently offlinesultanils From Belgium, joined Mar 2010, 1661 posts, RR: 30
Reply 20, posted (1 year 11 months 1 week 2 days 5 hours ago) and read 13990 times:
Support Airliners.net - become a First Class Member!

Quoting dc9northwest (Thread starter):
Forgot to add some pics?

Sorry, I was wrong. Apparently some pics did not load at the time of reading, now they do. Strange...

Sultanils



In thrust we trust.
User currently offlinedc9northwest From Switzerland, joined Feb 2007, 2269 posts, RR: 7
Reply 21, posted (1 year 11 months 1 week 2 days 3 hours ago) and read 13839 times:

Quoting PlaneHunter (Reply 15):
It's great that you can find out what exactly you get by entering date and flight on EK's website - I cannot think of any other airline offering anything like that. Let's look at LH - there's no way to find out whether you get PTVs in Y Class or not, the new J Class or not or the new F Class or not.

Fair enough--that's a great feature.

Quoting PlaneHunter (Reply 15):
I really don't know why EK didn't give you a hot meal - probably the stopover has something to do with it

Yes, but I don't see why a stopover in LCA should be different from a stopover in DXB... I'm afraid you won't be able to make me understand what EK was thinking here.

Quoting PlaneHunter (Reply 15):
Me neither - but there are measures to prevent that. And 2-3-2 hasn't been uncommon, just have a look at various 777 operators' seat maps. EK's J Class product is still impressive, I'll soon post a report about it.

No, it's an all too common configuration in C. I remember AF's 777 when I flew in C on IAD-CDG. But that was an upgrade, so even a middle would've been excellent  

Can't wait for your report--was it an ICN flight or am I misremembering?

Quoting Quokkas (Reply 16):
Yes, and it is a shame that your first experience with them was so disappointing. The crew should definitely check that everything is in working order and be proactive, but they are human and mistakes can happen. They shouldn't, but they do. The real test is how they respond and correct them. I know on one of my flights the ICE wasn't working for some passengers and the crew had to go to the central console in the forward galley area and reboot. Hence my question whether you asked.

Have you considered providing EK with feedback on your general impressions and suggestions for improvement?

Hello again Roy,

Thanks for your answer--yeah, I didn't say anything as I was taking in the experience. Of course mistakes happen... Quite a few and if I have to correct every single mistake airlines make I wouldn't be able to do anything else in my life... I think a flight should also be relaxing, and not be spent complaining about the service.

I should send EK feedback. In fact, there's a fair number of airlines I should send feedback to--RO and 9U as well. Gonna finish my series first, though.

Quoting MSS658 (Reply 17):
Hello

Another great report. Good to see the EK LCA-MLA on. EK has good service as usual.

Greetings
M.

Hey M.! Thanks for reading and for your comments!

Quoting The777Man (Reply 18):
Nice report with nice pictures! Good to see a report again on the EK flight LCA-MLA. Meal looks very impressive for such a short flight but why didn't you ask for a glass for the coke ? If it's not on the tray, you should always ask.

Hi L.,

Thanks very much. I know I should ask, however... it just didn't seem necessary at that point, I guess. I'm not even passing judgment as to what happened, just describing...

There are two schools in Europe--northern and southern. I find Southern Europe with its constant need for complaints exhausting. Northern Europe is much more relaxing since you don't have to complain of so many things... EK seems to benefit from the Southern Europe approach. They benefit from complaints and that's how they learn.

Quoting The777Man (Reply 18):
As for the F/A, if a passenger asks for coffee 25 mins before landing, perhaps they have closed up the galleys already and it's not possible to serve anything anymore ? I certainly would not expect anything that close to landing.

She did get a coffee herself a few minutes later... So it didn't seem like the galleys were closed, but I can't be sure. Maybe she complained into them opening the coffee machine!  
Quoting The777Man (Reply 18):
That said, most of my flights on EK have featured uncaring staff. After 5 or so flights on EK, that is the norm for me, not the exception.

Interesting to note. It really does seem everyone has their own opinion on EK. I'd love to share PH's optimism, personally. Maybe EK will convert me eventually.

Quoting The777Man (Reply 18):
MLA looks nice and another place for me to visit some day.

Good idea! Oh, btw, EK will soon upgrade the route to a 772/77E (not sure what models EK have, sorry!)  
Quoting deltamartin (Reply 19):
Hi Alex!

Nice continuation!
Glad to see you flew the EK fifth freedom flight I have been eyeing for a while.

Hej Martin,

Thanks!

Yeah, a good route for us to try  
Quoting deltamartin (Reply 19):
I was also questioned by one of those when I was there! Funny thing is, this was a 2am!

At 2 am? Well, at least they take this very seriously. It's good to improve!

Quoting deltamartin (Reply 19):
I see what you mean, but yeah, the meal does quite nice for an intra-Europe flight.

Looks more like a meal from an Euro carrier than one from an Asian carrier, that's all I'm saying.  
Quoting sultanils (Reply 20):
Sorry, I was wrong. Apparently some pics did not load at the time of reading, now they do. Strange...

Hmm... may be something with my image host. I remember something similar happening to PH in one of my reports earlier this year.


User currently offlineEddieDude From Mexico, joined Nov 2003, 7561 posts, RR: 43
Reply 22, posted (1 year 11 months 1 week 2 days 1 hour ago) and read 13768 times:

Awesome report Alex! Thanks a lot. I would love to visit Malta some time.


Next flights: MEX-GRU (AM 77E), GRU-GIG (JJ A320), SDU-CGH (G3 73H), GRU-MEX (JJ A332).
User currently offlinedc9northwest From Switzerland, joined Feb 2007, 2269 posts, RR: 7
Reply 23, posted (1 year 11 months 1 week 1 day 9 hours ago) and read 13068 times:

Quoting EddieDude (Reply 22):

Awesome report Alex! Thanks a lot. I would love to visit Malta some time.

Hi Eddie!

Thanks very much for your comments. Malta was pretty nice indeed, worth a visit  


User currently offlineThe777Man From United States of America, joined Jul 1999, 6503 posts, RR: 55
Reply 24, posted (1 year 11 months 1 week 1 day 4 hours ago) and read 12856 times:

Quoting dc9northwest (Reply 21):
Interesting to note. It really does seem everyone has their own opinion on EK. I'd love to share PH's optimism, personally. Maybe EK will convert me eventually.

I've had some nice flights on EK but the F/A's are not their strong side; food and IFE is. I think EK is a very nice carrier but not more than very nice.

The777Man



Need a Boeing 777 Firing Order....Further to fly....CI, MU, LX and LH 777s
25 bongodog1964 : Sounds just like a typical American salad, 99% romaine lettuce and little else ! I wouldn't expect a cup of coffee 25 minutes prior to landing, at th
26 Post contains images dc9northwest : Good to know your impression, L. Yeah, although no duty-free on this segment--but yeah, it can get quite busy, I'm sure! Chav Airways, haha. Nice one
27 Post contains images abrelosojos : Thanks for the report on this interesting 5FR (TM: Alex) ... loved the pictures of Malta. I really love the place and prefer it over Cyprus. = I also
28 roberts87 : Nice report! The EK LCA-MLA route sure is an interesting 5th freedom route. Thanks for sharing your experience!
29 Post contains images dc9northwest : Hey Alex Yeah--I'm of the same opinion... Malta seems much nicer to visit, and more sights here, all over the island, it seems. Valletta is a nice ci
30 Post contains images FlyingFinn76 : Hiya Alex, An excellent second part of your "round the med with multiple airlines" trip. Loved the pictures of Malta - I seriously love that tiny litt
31 PlaneHunter : You get the world's best IFE system and probably the world's best catering in Y Class on Emirates - you simply need to avoid certain aircraft types.
32 Post contains images dc9northwest : Hello again, P! Thanks very much! Malta's pretty nice, isn't it? And if you go off-season it's also very cheap AFAIK! Good to know--see what I mean ab
33 adamspotter : Hi Alex, Nice to see part 2, another great report! Never knew Emirates had a fifth freedom LCA-MLA route, great idea to catch it. Emirates looks quite
34 Post contains images dc9northwest : Hi Brendan! Thanks very much--indeed it seems like this is one of the more hidden 5FRs Yeah, you're right--shame about the nothing special part--I ex
35 TBloemink : I'm starting to wonder if this is a problem on the EK A330-200, when I flew A6-EAE in 2010 from DUS to DXB I didn't have a map either. But I didn't l
36 Post contains images PlaneHunter : No, the map has always worked on my A332 flights. I flew MUC-DXB on A6-EAE some years ago, btw. PH
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