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Iberia To CPH And A Heavy Delay  
User currently offlineMFC From Spain, joined Feb 2006, 261 posts, RR: 0
Posted (1 year 9 months 3 weeks 1 day 8 hours ago) and read 6757 times:

Introduction

Hello to all! This is my second trip report, and this time I have taken more pics so I hope it will more interesting than my previous report. My sister is on Erasmus (an European scholarship for studying abroad) in Karlskrona, Sweden. The nearest airport to Karlskrona is Copenhagen Airport, which is a three-hour drive away from it. We decided it would be great to spend a weekend with my sister in Sweden so we booked tickets with Iberia using Avios for my parents, my grandma and me to CPH and then rent a car and drive all the way to Karlskrona. In the outbound flight everything went smoothly but in the inbound I experienced the longest delay in my life, so this report is going to be a little more interesting than I expected.

Thursday, October 11th

We were ready to leave to the airport at 9.30AM after some struggling trying to fit all the baggage in the trunk, something that can turn out to be really difficult.
http://i1353.photobucket.com/albums/q662/mrtnct/DSC02740.jpg
stuffed trunk

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02741.jpg
T4 from the road

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02742.jpg
Welcome signs

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02743.jpg
In our way to check in area from the parking lot

About 45 minutes later we arrived to Terminal 4 at Madrid’s airport and we headed off to Iberia’s check-in counters, there were a lot of people and it was a little chaos as it was rush hour, but we managed to drop our bags off in half an hour without any problem. Then we went through security and directed to the gate so my grandma could take a seat and rest a little. Luckily this time the gate was in the middle of the Terminal, so we didn’t have to walk a lot. I decided to go for a walk around and do some shopping; we bought four bottles of Spanish wine for my sister, which turned out to be cheaper in a shop in Karlskrona.

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02744.jpg
Lots of people

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02745.jpg
Virtual assistant

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02746.jpg
Our turn is near

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02747.jpg
A3 anyone?

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02748.jpg
Always impressive T4

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02749.jpg
FIDS, my favorite flight wasn't operated that day: IB6171 to LAX

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02750.jpg
Our plane getting ready

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02752.jpg
Iberia Express is becoming larger

http://i1353.photobucket.com/albums/q662/mrtnct/Madrid-20121011-00710-1.jpg
Boarding pass

Boarding was called on time and they asked passengers sitting in the final rows to board first. Our seats were in row 5 so we had to wait a little before entering the airplane.

Flight details.
Flight Number: IB3304
Origin: MAD
Destination: CPH
Airplane: Airbus A320-211
Reg: EC-HYD
Seat: 5A
ETD/ATD: 11:45/11:44
ETA/ATA: 15:00/14:55
Load factor: 100% in J (14/14), 100% in Y (150/150)

The purser was at the door welcoming the passengers; she was holding an iPad, a new tool that pursers now have in every Iberia flight. They have a lot of information about the flight uploaded on them, such ad the passenger information list, seat maps, connecting passengers, etc. (I read that in Iberia Ronda magazine). The purser came over the PA to welcome us on board and in no time we pushed back and were ready for taxi. During taxi the manual safety demonstration was played in Spanish, English and Danish. After that the captain made an announcement giving us the details of the flight. We used runway 14L for take off and reached cruise altitude quickly. At that moment I was getting really hungry so I decided to order some food from BOB service. The crew began service an hour after take-off, too late in my opinion; luckily I was seated in the first row of Economy. The FA’s were very friendly and joyful, they also were very attentive to my grandma, and once we finished our snacks the remains were picked up briefly. The rest of the flight was uneventful and we landed in a sunny Copenhagen five minutes ahead of schedule. After collecting our bags, we rented a car and headed off to Sweden crossing Oresund Bridge.

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02754.jpg
33" of legroom

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02755.jpg
Taxiing

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02756.jpg
My meal, it cost about 11€, quite expensive, but the sandwich was good

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02757.jpg
Up in the air

http://i1353.photobucket.com/albums/q662/mrtnct/IMG-20121011-00711.jpg
Cabin view, every seat was taken

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02758.jpg
Approaching CPH

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02760-1.jpg
Finally there

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02761.jpg
In our way to Karlskrona, Sweden


Sunday, October 14th

We had an awesome time with my sister and enjoyed one day of sunny weather, the following day it was rainy. On Sunday we had to go back to Copenhagen Airport. After returning the car, we went to Iberia’s check-in counters at T2. We got the seats I had selected beforehand (row 5) and walked to the security check.

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02875.jpg
Check in counters, two for Economy and one for Business

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02876.jpg
Copenhagen's T2 check in hall


After that we had a nice lunch at O’Neill’s restaurant and then headed to gate A15, where the plane was already parked, which was EC-LEA, named Fuerteventura. There I met casually with a good high school friend, she went to Copenhagen to visit her brother who was also on Erasmus scholarship. That was something I didn’t expect at all, if I were flying from Paris, London or Rome wouldn’t be that unusual, as much more Spaniards travel to that cities.

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02877.jpg
A nice view while having lunch, CPH is similar to MAD because in both you see the planes taking off or landing far away

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02878.jpg
The gate

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02879.jpg
One of my favorite 747s out there

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02881.jpg
Our plane arrived 5 minutes ahead of schedule

Soon pre-boarding was announced at 15:10, and after some waiting it began to be late, afterwards I saw the captain going down from the boarding bridge to check the right engine, that’s when I knew that something was wrong. Some minutes later, Iberia’s agent came over the PA to say that there was a technical problem with the right engine and that they were going to fix it, so the flight will be delayed for two hours. He said they couldn’t do anything about passenger’s connections at Madrid and also offered us meal vouchers that could be issued at the Transfer Centre. I take the opportunity to catch up with my friend, remembering old times, and went to take our vouchers. They consisted on 80DKR (10€) for each passenger, so we decided to buy a coffee and a muffin at Starbucks. When we got back to the gate, the mechanics were working on the engine, some minutes later they towed the plane off from the stand.

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02882.jpg
Hey! we are you going?

We waited for a total of 4 hours, during that time no announcement was made, something very disappointing. At 19.30 a Finnair plane parked at A15 and that’s when they told us to go to the Transfer Centre. When we arrived there was a crowd of people who were from our flight (load factor was 100%). We were told that they needed a part of the engine to fix it and that it was arriving on next day flight from Madrid, they were making arrangements to accommodate us in Hilton Copenhagen Airport with full broad and that we were supposed to leave next day at 17.00. We picked up our baggage and headed off to the hotel, which was practically part of the Airport. At the reception desk we were given our room keys after a brief line by a very friendly staff. We had buffet dinner and went straight to bed, as we were really tired.

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02883.jpg
Awesome room at Hilton Copenhagen Airport, I have stayed in three different Hiltons and I must say all of them were excellent

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02887.jpg
The view from my room


Monday, October 15th

The phone rang at 7.00, we were told that the flight was now leaving at 10.00 so we dressed up and had a quick breakfast before checking in again.

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02888.jpg
Good morning guys!


The agent told us that because of a system error we were given stand-by status, but we don’t have to worry because the plane was half-full. That really annoyed me because I had reserved extra legroom seats in the front of the plane. Another issue with that was that only half of the passengers from the original flight were traveling that morning, I don’t know what they were doing with the other passengers, guess they were flying on Monday’s regular flight. We cleared security again and directed to the gate (I only remember it was a B gate) and saw the plane parked, it was a different one: EC-ILS, so a new plane was flown from Madrid to pick us up.

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02889.jpg
Our new plane

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02890.jpg
A special one you only get to see in CPH

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02891.jpg
Finally going home

Some minutes later boarding was called only for passengers with assigned seats, then everyone was called to go on board. At the gate we were given random seats, I told the agent we were seated together in row 5, but that seats were taken as every seat from rows 3 to 7, so no extra legroom seats available. That was really disappointing and I showed my annoyance to the agent because as full-fare tickets holders we were allowed to reserve our seats in advanced, and now that seats were taken. She apologized and offered me seats in row 11, which was emergency exit row, and I accepted.



Flight details.
Flight Number: IB3309
Origin: CPH
Destination: MAD
Airplane: Airbus A320-211
Reg: EC-ILS
Seat: 11A
ETD/ATD: 15.40/10:23+1
ETA/ATA: 19:00/13.33+1
Load factor: 100% in J (6/6), 50% approximately in Y.

The purser was at the door giving the welcome. She turned out to be my mother’s friend, so I guess I won’t give you an impartial opinion of the crew on this flight, as they were very friendly to us. The boarding was finished 20 minutes later than expected, as some passengers arrived late. The captain came over the PA and apologized for our heavy delay and gave flight details. We were going to fly over Holland, Belgium, Paris and then to Madrid. During taxi manual safety demonstration was played and then we took off.

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02892.jpg
Rainy and cold

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02893.jpg
Huge legroom

Once in the air the crew started service with no delay (unlike the other flight). I was thinking of having a milkshake, but the crew invited us to drinks and several nuts bags from Business Class. A nice gesture as it was my mother’s birthday.
I noticed the crew were also friendly to other passengers, smiling and chatting with them. There were several empty rows so I took the opportunity to prove 28” pitch in Iberia’s 320s and 319s as I have always seated in front rows or 321s (where the pitch is 30”) when flying with them. I’m 183cm tall and didn’t find it awful, but if the flight is full I think it would be different. I went to the bathroom twice and it was clean and fully stocked.

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02894.jpg
Over the clouds

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02895.jpg
Nuts, cookies and Coke, courtesy of the crew

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02897.jpg
Cabin view

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02900.jpg
Nice weather in The Netherlands


The rest of the flight passed by without any issue and we landed in a sunny Madrid’s afternoon.

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02901.jpg
Final approach to MAD

http://i1353.photobucket.com/albums/q662/mrtnct/DSC02902.jpg
After a 18h delay, we made it

When we arrived baggage claim area, our flight wasn’t shown on the screens, we went to the information desk and we were told that it would appear on the screens soon, it actually didn’t, but after half an hour baggage began to come out in the nearest belt to the screens and it turned out to be ours. We were a little disappointed about this but happy to be finally in Madrid.

In conclusion, you realize how really good is an airline when something goes wrong. In this case, not everything was perfect, we were a little uninformed by the ground crew during the delay and not showing the baggage belt in the screens in Madrid was really annoying. Anyway, we got a very nice hotel room, dinner and breakfast, and they sent us a plane to pick us up so we arrived in Madrid as soon as possible, don’t know what happened to the other half of the passengers, I guess they were connecting to other flights so it was more convenient for them to take another flight later or their connection was arranged in other ways. On board service was very good in my opinion, at least in the outbound flight I was an impartial judge. The only difference between Iberia and the others is that you have to pay for food and drinks.

I hope you have enjoyed reading my report, and sorry if I made any writing mistake, as English is my second language and even I’m not very good at writing in Spanish. I’m looking forward to reading your comments and questions.

Martin

[Edited 2012-11-03 04:32:52]

[Edited 2012-11-03 04:33:18]

[Edited 2012-11-03 04:34:05]


So, we beat on, boats against the current, borne back ceaselessly into the past
20 replies: All unread, jump to last
 
User currently offlineROGERBCN From Andorra, joined Sep 2006, 1202 posts, RR: 20
Reply 1, posted (1 year 9 months 3 weeks 1 day 7 hours ago) and read 6664 times:

Hola Martin!

Very good TR, I really enjoyed looking at the pictures and reading through it.

Despite the heavy delay I think IB managed it quite right, offering you a hotel for the night with full-board, putting you in the next available flight and it seems they were quite organised, quite unusual in Spain, maybe they have learnt something from their IAG joint venture. Glad to hear! Anyway, the lack of information at CPH while the plane was trying to be fixed is not acceptable, they should acknowledge passengers as we pay for our tickets and expect, at least, some information from the company we buy products from. As well, the lack of information at MAD baggage belts is another fact that takes some points out of your bonus account. Come on IB, you can do better than that at your main hub. There is still room for improvement... so keep playing!

Service seems OK by what you said, although having your friend's mother on board can be a little misleading, but nice they offered you some nice snacks and drinks from C.

Salut!

Roger



"At reise er at leve" H.C. Andersen (Travelling is Living)
User currently offlinemvecchi4 From Venezuela, joined Apr 2012, 89 posts, RR: 0
Reply 2, posted (1 year 9 months 3 weeks 1 day ago) and read 5978 times:

Hola!,

Thanks for this report. I enjoyed it very much!.

Quoting MFC (Thread starter):
Always impressive T4

I have to admit I love MAD's T4. It's a stunning architecture and it feels relaxing. Even though the stress of flying IB sometimes kicks in.

Quoting MFC (Thread starter):
Virtual assistant

Did you manage to interact with it? How was it?.

Quoting MFC (Thread starter):
In conclusion, you realize how really good is an airline when something goes wrong.

Agreed. I don't think it's that difficult to take 5 mins to inform passengers what's going on.

Best regards! Enhorabuena!.

Miguel.


User currently offlineMFC From Spain, joined Feb 2006, 261 posts, RR: 0
Reply 3, posted (1 year 9 months 3 weeks 1 day ago) and read 5943 times:

Quoting mvecchi4 (Reply 2):
Did you manage to interact with it? How was it?.

Actually I did not, sorry. I am very familiar with Madrid airport so I didn't need any help, I have even seen another one like that at Dubai Airport and neither took the chance to prove it. I think it's a nice gadget but I always prefer a real person.

Thank you for your comments!

Martin



So, we beat on, boats against the current, borne back ceaselessly into the past
User currently offlinereifel From Germany, joined Feb 2005, 1346 posts, RR: 1
Reply 4, posted (1 year 9 months 3 weeks 23 hours ago) and read 5837 times:

Thanks for sharing! I believe IB did quite a good job here. True, they could have informed a bit better after the firstly advised 2 hrs delay was elapsed, but obviously they gave food vouchers, had a hotel organized, sent a new plane as soon as they could etc.

I believe the other half of the plane consisted of psgrs that either cancelled, rebooked themselves to a completely other flight, missed the 7:00 flight as they preferred to go home rather than staying at a hotel and of passengers that had onward connections and got rebooked to other carriers.

Will fly Iberia (well actually IB Express, but I don't believe there is any difference from a psgr point of view) this week, hope they will perform well.


User currently offlinetaichen From Spain, joined Jul 2001, 214 posts, RR: 0
Reply 5, posted (1 year 9 months 3 weeks 22 hours ago) and read 5778 times:

Well, at least a trip report where someone is partially satisfied with IB ... not the best airline in the world for sure, but I sometimes think it gets a harsher treatment that it deserves. Whilst BOB service is a shame, I think their European crews provide friendly service ... in my experience, delays/ missed connections are usually well handled by ground crews, bud sadly often this works even better outside Spain.

User currently offlineMIAspotter From Spain, joined Nov 2001, 2753 posts, RR: 25
Reply 6, posted (1 year 9 months 3 weeks 21 hours ago) and read 5630 times:

Hey! nice report, at least one positive story from IB, I have been also encountering friendly crews on Vueling, before they were a bit cold and uninterested.

That virtual assistant looks really really creepy :O

MIAspotter



I think, therefore I don´t fly Ryanair.
User currently offlinewin1290 From Thailand, joined Jan 2012, 280 posts, RR: 2
Reply 7, posted (1 year 9 months 3 weeks 4 hours ago) and read 4952 times:

Hi Martin,

Very nice trip report! You are absolutely right, one can see how good airlines are by looking at how they deal with such irregularities. In your case, I think IB did quite well, with organising the meals and accommodation. But it would been much better if they keep updating the status of the flight with you on the first day. I was actually travelling on a flight from CPH with SAS a few days after yours, and my flight was cancelled due to technical problems with the aircraft too, but the delay was only a few hours. I will write a trip report on it soon.

On your return flight, were you on a regular flight with IB, or did IB send an extra aircraft to CPH to pick up passengers from the cancelled flight?

Earlier in the year, I had the opportunity to travel with Iberia from London to Madrid, and it was a good experience. I am always impressed by the MAD Terminal 4, beautiful!

Quoting MFC (Thread starter):
One of my favorite 747s out there

Mine too 

Thanks,

Win


User currently offlineMFC From Spain, joined Feb 2006, 261 posts, RR: 0
Reply 8, posted (1 year 9 months 3 weeks 2 hours ago) and read 4813 times:

Quoting win1290 (Reply 7):
On your return flight, were you on a regular flight with IB, or did IB send an extra aircraft to CPH to pick up passengers from the cancelled flight?

The plane came empty from Madrid to pick us up. I guess Iberia could have saved a lot of money sending the extra plane the day before and consequently not paying a hotel stay for the passengers, but maybe they didn't have a plane or crew available, who knows. The plane that broke down (EC-LEA) didn't fly back to Madrid until October 16th, two days later, as I checked on Flight Radar.

I have checked out your trip report, nice to see you also had a good experience.

Thanks for your comments!

Martin



So, we beat on, boats against the current, borne back ceaselessly into the past
User currently offlineMSS658 From Belgium, joined Oct 2010, 2474 posts, RR: 15
Reply 9, posted (1 year 9 months 3 weeks 2 hours ago) and read 4788 times:

Hello

Interesting report, thanks for sharing! Too bad about the delay! Glad you made it back to MAD the next day.
11 EUR for a BOB meal is quite expensive IMO  

Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlineMFC From Spain, joined Feb 2006, 261 posts, RR: 0
Reply 10, posted (1 year 9 months 3 weeks 2 hours ago) and read 4764 times:

Quoting MSS658 (Reply 9):
11 EUR for a BOB meal is quite expensive IMO

I think they should offer drinks for free at least, and everything else for a charge, like US Airways for example. The problem is that BOB service is very profitable for Iberia, so I don't see them changing that anytime soon.



So, we beat on, boats against the current, borne back ceaselessly into the past
User currently offlinewin1290 From Thailand, joined Jan 2012, 280 posts, RR: 2
Reply 11, posted (1 year 9 months 2 weeks 6 days 3 hours ago) and read 4498 times:

Hi again,

Quoting MFC (Reply 8):
The plane that broke down (EC-LEA) didn't fly back to Madrid until October 16th, two days later, as I checked on Flight Radar.

I saw that plane! well, at least I think it was that plane  shortly before landing in CPH on the morning of the 16th of October.

http://i1055.photobucket.com/albums/s515/win1290/DSCF2664.jpg

Zooming in



Regards,

Win


User currently offlineMFC From Spain, joined Feb 2006, 261 posts, RR: 0
Reply 12, posted (1 year 9 months 2 weeks 6 days 3 hours ago) and read 4500 times:

Wow! Good catch! Sure it was EC-LEA. Thank you for that photo!

Martin



So, we beat on, boats against the current, borne back ceaselessly into the past
User currently offlinephotoshooter From Belgium, joined Feb 2010, 454 posts, RR: 20
Reply 13, posted (1 year 9 months 2 weeks 6 days 3 hours ago) and read 4500 times:
AIRLINERS.NET CREW
HEAD SUPPORT

Hi Martin

thank you for sharing this great trip report! Looks like IB is quite nice on their short haul flights.
I couldn't believe my eyes when I saw the legroom though. That's amazing.

Nice hotel as well, wouldn't mind staying there longer.

Thanks again and keep the trip reports coming!

Photoshooter   



'A lie gets halfway around the world before the truth has a chance to get its pants on.' - Winston Churchill
User currently offlineMFC From Spain, joined Feb 2006, 261 posts, RR: 0
Reply 14, posted (1 year 9 months 2 weeks 6 days 2 hours ago) and read 4498 times:

Quoting photoshooter (Reply 13):
I couldn't believe my eyes when I saw the legroom though

To be fair, only in some rows there is that legroom. From rows 1 to 7 in the A320, that can be used for Business Class depending on the loads. All other rows are 28" of pitch (except emergency ones of course) and they are somewhat tight, but bearable in my opinion being 183cm tall.

Thank you for your reply,

Martin



So, we beat on, boats against the current, borne back ceaselessly into the past
User currently offlinephotoshooter From Belgium, joined Feb 2010, 454 posts, RR: 20
Reply 15, posted (1 year 9 months 2 weeks 5 days 23 hours ago) and read 4498 times:
AIRLINERS.NET CREW
HEAD SUPPORT

Quoting MFC (Reply 14):
All other rows are 28" of pitch (except emergency ones of course) and they are somewhat tight, but bearable in my opinion being 183cm tall.

Are you serious? 28'' inch? That's horrible. The least I had was 29'' inch and I almost couldn't stand up after sitting for 2 hours!

Thanks for the clarification!



'A lie gets halfway around the world before the truth has a chance to get its pants on.' - Winston Churchill
User currently offlineMFC From Spain, joined Feb 2006, 261 posts, RR: 0
Reply 16, posted (1 year 9 months 2 weeks 5 days 22 hours ago) and read 4498 times:

Well, if you are taller than me it would be horrible. In case you ever fly an Iberia A319 or A320 make sure you have have a seat in the front or emergency exit rows. No problem with A321s as they have 30" pitch at least.


So, we beat on, boats against the current, borne back ceaselessly into the past
User currently offlinephotoshooter From Belgium, joined Feb 2010, 454 posts, RR: 20
Reply 17, posted (1 year 9 months 2 weeks 5 days 22 hours ago) and read 4498 times:
AIRLINERS.NET CREW
HEAD SUPPORT

Around the same height... 180-182 cm tall. To be honest, I never decide to fly with IB because their fares are way to high from BRU. I remember they even asked 752 euros for BRU-MAD-BRU, Y class.
Worst part: they don't even show the aircraft type!



'A lie gets halfway around the world before the truth has a chance to get its pants on.' - Winston Churchill
User currently offlineMFC From Spain, joined Feb 2006, 261 posts, RR: 0
Reply 18, posted (1 year 9 months 2 weeks 5 days 21 hours ago) and read 4498 times:

I believe you, Iberia is usually more expensive for us too, but 752 euros is crazy! it must be a full-fare Y class...

Quoting photoshooter (Reply 17):
they don't even show the aircraft type!

Yes they do, they don't show the aircraft type in the first step, but once you have selected your flights and go to the next step the aircraft type is shown in flight details. They also show the aircraft type when searching for a flight in schedules page. Check it out!  

Martin



So, we beat on, boats against the current, borne back ceaselessly into the past
User currently offlineidlewildchild From United States of America, joined Nov 2011, 166 posts, RR: 0
Reply 19, posted (1 year 9 months 2 weeks 5 days 17 hours ago) and read 4498 times:

I know IB takes a lot of flack, and I've been one of the loudest complainers, but, in fairness, I must also say, the best intra european flight I ever flew was BCN-MAN in 2001. Also, T4 is nothing short of wonderful at Barajas. And from reading this trip report it even seems they know how to handle a tough delay, with the securing of hotels and calling to let you know the trip was leaving earlier.

My hope for IB is that they grow in consistency and as the world economy improves Mr. W doesn't turn them, no offense, into an EI.


User currently offlinetaichen From Spain, joined Jul 2001, 214 posts, RR: 0
Reply 20, posted (1 year 9 months 2 weeks 5 days 5 hours ago) and read 4498 times:

Quoting MFC (Reply 10):

I think they should offer drinks for free at least, and everything else for a charge, like US Airways for example. The problem is that BOB service is very profitable for Iberia, so I don't see them changing that anytime soon.

IMHO, Iberia BOB service is one of the worst (quality and variety of products offered) and one of the most expensive (even more if we take in count average prices in its home country, Spain) in the whole aviation industry. Not only that, it gives the costumer a LCC-ish experience when they are supposedly flying a legacy carrier. But as you said, BOB is making money for the carrier (why it does, is a mistery for me, though) so only a major change in the onboard product would make IB to reintroduce something for free ... ... I think water, and probably tea and coffee (like SAS) should be free ... maybe soft frinks as well, at least on European sectors ... and still that would be behind other European carriers, but it is also a fact that people just love getting something for free (and this is SO true in Spain, lol ! )


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