Sponsor Message:
Aviation Trip Reports Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
QF SIN-MEL//SYD-SIN In J, Trans Tasman In Y + JQ  
User currently offlinedocpepz From Singapore, joined May 2001, 1969 posts, RR: 3
Posted (1 year 7 months 2 weeks 5 days 15 hours ago) and read 9066 times:

I rarely write trip reports these days as work requires me to be on a plane at least once a week. This year, I have been on so many flights, most on SIA. Same routes – DXB-SIN, SIN-China, HKG-SIN, to the point where flying doesn't really excite me anymore.

According to flightmemory.com whjch I do kind of religiously track, Till 5 Dec 2012, I have flown 165.236 miles on 109 flights, and have spent 394 hours or 16.4 days of this year on a plane. But I rarely take Qantas, with most of my medium to longhaul travel on SQ. So I decided to do a trip report.....

I had to go to Christchurch to attend a wedding of a very good friend, and compared SQ and QF prices

SQ was trying to charge S$2500 in YCL for SINCHC (and they were almost booked out for November anyway) while QF charged S$1400 SIN-MEL-Wellington-Christchurch-Sydney-Singapore. There was the option for Jetstar MEL-Christchurch, but that involved a 2300 departure from MEL and a 0400 arrival into Christchurch which would have been horrific for not just me, but the people who have to pick me up in CHC.

So I went with QF (saved S$1100 in the process) and decided to stop over in MEL to see some friends. Also it would be the last time I could take the QF A380 ex SIN, and I can’t say I’m tempted to try their ancient 747s once the A380s move to Dubai next April.

I also decided to do a standby upgrade using 45,000 miles for SINMEL. QF does not do firm upgrades even if using miles, and at best you know the day before, and the worst is you find out at check in.

11 Nov QF10 SINMEL

I arrived at SIN T1 90mins before departure, thinking my upgrade had not cleared because qf.com still showed me as taking economy. However at check in I was pleasantly surprised to be handed a Business Class boarding pass. KVS and qf.com had shown at least 9 empty seats in business class, but all seats were taken that evening.

It seems the SYD and BNE flights were 100%, so I suspect staff were put on QF10 which still had some empty seats.
I headed to the “QF-BA joint First Class Lounge”, which was in fact supposed to have been shut some months back for renovations. However, as QF and BA decided to part ways, the renovations were put on hold, they re-opened the lounge and it now holds all First and Plat pax, while JCL and QF Club pax are sent to the renovated QF JCL lounge.

The lounge itself is nothing to write home about. It hasn’t changed in years, and has a selection of mostly Western food, with the odd hot Asian choice. There is also ice cream on offer.

Half an hour before STD, I proceeded to the boarding gate, which was quite a walk at the end of the C Pier at Gate C26. After clearing security, they were already doing priority boarding for First and Business Class pax so I went through the boarding gate.

I stupidly walked down the lower aerobridge (as signage was quite poor) and as I got to the door, I was told to turn around to head back to the second aerobridge. So I had to go against a swarmp of pax who had now started to board. Silly me.

As I entered the aeroplane I was greeted by my sirname, but was not escorted to my seat. I took my seat where the menu choices for dinner and breakfast were already laid there.
Cabin crew did not come round to offer newspapers or magazines, though one did come round to offer either orange juice, water or champagne. I asked for sparkling water and was firmly told that they only had orange juice, water or champagne on offer. Great.
2110 (our STD) came and went, and before long it was 2120. The Captain came on the PA system to say that due to “paperwork” they had a slight delay, but due to favourable tailwinds they would more than make up for the delay en route.
So I asked one of the stewards for a copy of a Singaporean newspaper. He looked very perturbed and said he’d check. He came back with a copy of The Sunday Times, and said he had no idea where The Straits Times was, as he firmly recalls the main Singaporean paper is called The Straits Times. I thanked him and said it was great, as on Sunday they just call themselves the Sunday Times.

At 2135 we finally pushbacked.
They played the QF safety video, the cricket one which even my Aussie friends cringe when they watch. It starts something like ‘Like most Australians……..”
The whole QF marketing thing seems directed at Australians, and as a non Australian I almost felt as if I was an outsider looking on at the service experience. After all, the safety video wasn’t directed at me. Neither was most of the marketing speak on the IFE and so on. I understand that QF mainly sees its role as taking Australians out of Australia, and not really foreigners into Australia, so perhaps it is a deliberate marketing attempt on their part.
Although our gate was at the runway parallel to Terminal 3, we taxied all the way to the Runway at the Terminal end. It involved going down the entire length of T1 and T3, then turning left and crossing the East Coast Parkway, then turning right past what used to be the Budget Terminal…… SIN ATC really has problems and despite pax numbers approaching 50 mil, they still seem to run Changi as if it is a 25mi pax airport, dedicating one runway solely for takeoff and one solely for landing. This is highly inefficient as it results in an uneven distribution of traffic, and unnecessarily long taxi times.
At 2200, we finally took off, 50min after our scheduled time of departure.
After takeoff, the cabin crew first came round with amenity kits, bottles of water, then amenity kits.
Another steward came down with a trolley which had Pyjamas and a same day copy of the Sydney Morning Herald printed in Singapore. I thought this was a very nice touch by QF, instead of giving pax 3 or 4 day old copies of the local paper when the plane left MEL some days back.
The Pyjamas are also a very nice touch especially for J. I can’t think of many airlines that offer this in J.

Let us look at the dinner menu today:

I must say I wasn’t terribly impressed. I didn’t have dinner in Singapore and was expecting to something more substantial, instead of what they termed a “light dinner”. It was even worse that one of the choices was a toasted sandwich.
I understand that most of the pax would have originated in London and would have had 2 full meals prior to landing in SIN so perhaps this is why QF decided to do an abridged meal service. Well, no complaints I guess.
Meal Service


Not a great choice of breads
Appetiser and Main Together


The fish was quite cold when I received it. I asked for it to be reheated, and about 20mins later I received it and it was still quite cold, well, more like lukewarm. This was quite disappointing but I didn’t want to make a fuss a second time.

Dessert

Hot Chocolate – I really like the large cups QF uses, compared to the miniature ones on SQ which belong more to a doll house

IFE

The IFE comes out of the armrest (how 1990s) but the screen and sound quality were excellent. I settled into watching The Dark Knight Rises which was really good.

Have you realized Batman is the only superhero without any superhuman powers? He just has amazing gadgets to help him move around and kill people, but no jumping 90 floors and surviving that…..
At the end of the movie, which was nearly 3 hours after takeoff for a 6h30min flight, I decided to put the Skybed into its flat position.



I had a very comfortable sleep for nearly 3 hours. The skybed has a very wide seat pitch, and although it is not 1 metre wide like the SQ New J seat, you can sleep straight and not in an angle. Further as you can fully recline the seat, and not fold it down into 2 separate sections like the SQ seat, the bed feels more complete, without a slant and break in between. So despite looking like it was fresh out of the late 1990s, the Skybed was indeed a surprise
About 80min before landing, the sun was just rising over South Australia, and the cabin crew started waking pax up for breakfast.
I had earlier filled up my breakfast card, and here came the fruit salad, muesli and croissant. This is more substantial than the continental breakfast served in SQ J on the same sector…. QF also serves plunger coffee and not a proper selection of 4-5 A Grade Coffees and Cappucinno. They really should improve on this aspect.

Breakfast

The continental breakfast card is filled up prior to take off

Sun Rising over Southern Australia


Soon, it was time to land

We landed on time at 0725, and I was feeling quite groggy because these 6h30min overnight flights are quite a pain. Not really short but not long enough to get a good sleep.
Headed to the terminal, and there was a massive immigration queue. Luckily I had an APEC card and could use the fast APEC lane.
Melbourne immigration officials were their usual rude self. There was a Korean gentleman who was in the APEC lane by mistake (instead of the adjacent Business Class lane) and the immigration official, Andrea said “YOU ARE IN THE WRONG QUEUE. I WOULD HAVE TO SEND YOU BACK.” The Korean mumbled something and Andrea responded “I WORK HERE I KNOW WHAT I AM TALKING ABOUT”.
They were also generally rude to most people, though not to me.
My bags were among the first off the belt, and I headed to catch the express bus into the city.

I spent a good few days in Melbourne, which I have visited numerous times since my first visit as a kid in 1994. Nothing really much has changed in the past 20 years and the city still looks the same. For the huge boom Australia has experienced, on a superficial level there’s really nothing to show for it. Nothing’s flashy, no big and tall buildings, even the cars are not flashy. So where do the truck drivers on mines earning $150,000 a year put their money?



Some views from my Melbourne hotel

After 4 days it was time to depart for Christchurch.

I headed to MEL Airport (Gosh, $50 for a 20min taxi ride) and got there at 0700, for my 0845 flight to Wellington.
After check in, I headed to the famed QF First Class Lounge. WOW, was that a treat


There was a separate restaurant with a very extensive breakfast menu. I ordered the poached eggs


Poached Eggs!
I didn’t quite manage to locate the Spa, but so early in the morning and stuffed with all that food I wasn’t in the mood for a massage anyway.
Some plane shots from the lounge


At 0820 I headed to the boarding gate, and there was a QF 737-800 operated by Jet Connect, their NZ subsidiary.

Jetstar next to us

Upon boarding, I was greeted by a very friendly and cheery purser. (All the staff are from New Zealand)
I took my seat in the first row of economy, and the purser served my area of the flight. She, together with all her crew were exceptionally friendly and cheerful, a far cry from what I experienced on QF10. I was addressed by name (possibly due to my QF status) all times during the flight despite being in Y, while on QF10 in J I was only addressed by name once.
After takeoff I used the IFE system, which is an abridged version of the AVOD ones on the A380 – perfectly adequate for a shorthaul flight.

The cabin crew came round to offer breakfast, which was a choice between a hot breakfast (some bacon, egg thing) or continental breakfast of muesli. As I already stuffed myself with an enormous breakfast in the lounge, I opted for the muesli. What can I say, it was adequate.

2h30min after takeoff, we started our descent into Wellington, and we landed on time 3 hours later.

I had a very long transit in Wellington to Christchurch – about 3 hours. I had to collect my luggage and proceed to the departure hall to re check in for my Jetstar flight. There was a flight leaving in an hour, but the agent said that:
1. You cannot take the earlier flight
2. I cannot check you in for the later flight till 2 hours before departure
So I had to lug my luggage around Wellington Airport and park myself at the corner of a foodcourt for an hour.
It is a pleasant enough airport, and they were big on the Middle Earth Theme, in preparation for the premier of the Hobbit.

Middle of Middle Earth!

30min before STD of JQ289, I proceeded to the boarding gate. Jetstar NZ has a weird system of boarding. Those in the front half of the plane board using the front aerobridge and those in the back half of the plane take the stairs down the aerobridge, walk along the tarmac and take mobile stairs up to the back of the plane.


I found my seat – 1A – which is First Class on Jetstar isn’t it!

Nothing much to report on the flight – It was 40min so here are some photos of the cabin and Wellington after take off

Photos of Wellington

Landed in Christchurch on time at 1820, where my friends were waiting for me

Christchurch

Christchurch is a city I have visited at least a dozen times before. My father studied there, and made some very good friends whom he has kept in contact with since he returned to Singapore after graduating in the early 1970s. I also became good friends with the children of his friends, and was there to attend the wedding of one of the children.

Many of you would have heard about the 2 earthquakes that struck the city in 2010 and 2011. I new the damage was extensive, but had no idea that the entire CBD was literally gone.

However the people of Christchurch have a remarkable spirit, and to get people into the CBD, they built a container city, housing shops and cafes in these containers!


New Brighton Pier


Besides that, Christchurch doesn’t seem to have changed at all since my first visit to the city which was when I was 4 years old!

After 5 days in Christchurch, it was time to depart for Singapore

21 Nov
Well, my upgrade on QF1 SYDSIN cleared the night before, so that was a treat!

Arrived at CHC Airport 2 hours before departure, proceeded to check in.

The check in staff were really really anal about luggage allowance. I had 3 bags which totaled 60kg (as I was helping my parents bring back stuff) and they were almost gleeful at the thought of having to charge me, until they saw my QF status. However, a manager had to be called in to override the system manually as the system would otherwise not issue my boarding passes! Wow. Talk about cost control and revenue management, it felt a bit more like Jetstar.
Headed to a third party lounge also used by Emirates. Nothing to write home about.

The flight was 20min late arriving from SYD, so our ETD was also pushed back 20 mins.

All the international departures from CHC in the next 24 hours



Boarded using the priority boarding queue, and again got to a window seat on the first row of economy.


Staff were from QF Mainline (Australia) and no where half as friendly as the NZ ones on Jet Connect. They were also substantially older, though that really shouldn’t matter. The best crew on SQ are the older ones, and not the young girls.
We pushbacked 20min late, but the Captain said we would make up for the lost time en route.

After takeoff, we had spectacular views of the Canterbury Plains and the Southern Alps

Goodbye NZ!! Let’s take one last peek at the South Island

Lunch was served shortly after, and there was a choice of Beef Curry or some Western Choice. I went for the beef curry. It was adequate, but probably made for more Western palates.

Tip Top Ice Cream was also served for dessert! Some of the best ice cream in the world – I wish Fonterra exported this overseas.


About 2h30min after takeoff, we began our descent into Sydney.


Over the Tasman

Hello Australia

A vast reserve near Sydney

What’s this airfield near Sydney?

We’re nearly there:


Landing

Landed at 1445, on time and taxied to our gate. I had about 90min before QF1 departed, and headed towards the QF First Class Lounge.

Photos of Entrance

Photos of Lounge

SQ222 departing

Sydney in the distance

Bar Area



What can I say? This has to be the best lounge in the world

Menu

Outstanding menu, décor and view

I ordered a duck salad, pumpkin soup and some very sinful dessert – the Chiffon Cake with Vanilla Berries and Cream. Doesn’t look like it, but it was simply outstanding

By now I was stuffed and really wished I had more time in this superb lounge. Couldn’t my transit be 8 hours? I could have breakfast and lunch here, together with a massage!!

QF’s management may not know how to run a proper airline with a real network beyond Singapore, Sydney , London and LAX, but hey they really do know how to run great flagship lounges!

Boarded QF1 at 1700 (1720 ETD) and it was VH-OQK the “Spirit of Australians” aircraft. Upon boarding I was directed to my seat (though not escorted)

I took my seat, and was offered a welcome drink soon after, together with some Australian newspapers. They did not have The Straits Times stocked on today’s flight.
They did have the Australian Financial Review which had this ad!

The service style was pretty much the same as QF10, so I won’t elaborate much on that. They did hand out amenity kits but no pyjamas as this was a day flight.

Menu
Australia to Asia – Do they serve like the same 4 dishes on nearly all their flights??

The menu was much more substantial than SIN-MEL, with a choice of two starters, a side salad, and 4 mains.

Appetiser – Duck Terrine

Quite nice, though QF does not do a large choice of breads eg garlic bread unlike SQ

Main – The menu termed it “150 Day Old Grain Fed Sirloin with Black Vinegar Vegetables, Fragrant Rice and Chilli Sauce”

Well this is what appeared
http://img.photobucket.com/albums/v479/docpepz/QF%20Down%20Under/IMG-20121121-00818.jpg
It was a slab of a pretty good cut of meat, but slathered with sambal chilli on the top! The combination was truly gross. If this was QF’s version of Fusion food, or Asian food, seriously they’ve gotten it all wrong.

Thankfully I wasn’t even hungry anyway (hadn’t I been eating non stop since 5 hours ago?) so I left most of it alone, and went straight to dessert


Dessert – 3 Profiteroles. They were quite dry and rather disappointing
http://img.photobucket.com/albums/v479/docpepz/QF%20Down%20Under/IMG-20121121-00819.jpg

One thing I did try using my blackberry was the Inflight Internet, which cost $12.95 for 9MB. I figured using my BB it would not use that much data, compared to my laptop where one email could take up my entire quota. The connection was largely stable, (got cut off every now and then) and it was great to be in touch with people in the ground, answer emails to the boss and so on.

I went to sleep on the very comfortable skybed after dinner, and woke up 30min before landing.

We landed on time in Singapore at 2220, and I think I was one of very few people in J not connecting on to Europe.
After a great holiday in Australia and New Zealand, I was very happy to be home in Singapore. I had a hectic schedule for work, travelling to RGN, DPS, PEK, SHA, Shenzhen/Hong Kong, SIN then Dubai in the next 10 days after this holiday and I was REALLY not looking forward to that. No two nights in the same hotel, etc etc
Verdict
The QF A380 hard product is not bad. I still find the SQ A380 product with its 1-2-1 configuration in J more private, though to sleep in the Skybed is very comfortable.
IN terms of the soft product, the 3 flights I had using QF mainline aircraft seemed to have staff who were efficient, yet clinical and distant. I can’t say there was anything wrong, but Australians are by and large known to be very friendly, and at most good Aussie restaurants, the wait staff know how to be friendly without intruding into your personal space and getting over personal. For some reason, the QF mainline crew on the A380 and 737 flights I had lacked that.

The Jetconnect crew though, gave some of the best service in the air, and would put some SQ cabin crew to shame.
The food is average – for shorthaul SQ is better for flights of a similar length. For the SIN-Australia-SIN sectors, SQ is also better. Where QF does beat SQ is the choice of a light main course. SQ’s main courses tend to be very heavy and greasy (Slow cooked lamb, noodles, noodles, more noodles, lamb curry etc etc etc) which may taste delicious but ends up giving you a tummy ache as you sit still on a flight for hours with all that greasy food.

QF also markets itself as an Aussie Airline for Aussies. They should move towards a more international branding if they wish to attract non Australians to fly them (for reasons other than price. I’m not sure if they made money on flying me on 5 sectors for S$1400 all up)

I was happy to have flown the QF A380 in its last days of service to Singapore and if the price is right, I would be happy to consider QF again.

Hope you enjoyed reading this!

11 replies: All unread, jump to last
 
User currently offlinecarmy From Singapore, joined Oct 2001, 627 posts, RR: 0
Reply 1, posted (1 year 7 months 2 weeks 4 days 22 hours ago) and read 8088 times:

the lounge looks really good! QF sounds like it's a very competent airline. thanks for this report. I really enjoyed it.

User currently offlineBNEFlyer From Australia, joined Oct 2006, 213 posts, RR: 0
Reply 2, posted (1 year 7 months 2 weeks 4 days 17 hours ago) and read 7787 times:

Very nice report, however it seems QF J kind of just 'gets the job done' with no bells & whistles. Adequate and comfortable might be a good way to describe it?

NZ is a great country and is always somewhere nice to go for a short break.

With regards to how JQ board their planes, Virgin Australia does the same. Business and rows 3-14 board through the front doors/jetbridge. Rows 15 and beyond board via rear stairs. The A330 boards through either door 1L, 2L or both.


User currently offlinethemit9 From Australia, joined Apr 2012, 99 posts, RR: 0
Reply 3, posted (1 year 7 months 2 weeks 4 days 15 hours ago) and read 7624 times:

Hi there docpepz,

Thanks for your report.

Quoting docpepz (Thread starter):
The whole QF marketing thing seems directed at Australians, and as a non Australian I almost felt as if I was an outsider looking on at the service experience. After all, the safety video wasn’t directed at me. Neither was most of the marketing speak on the IFE and so on. I understand that QF mainly sees its role as taking Australians out of Australia, and not really foreigners into Australia, so perhaps it is a deliberate marketing attempt on their part.

I think it's because AU is the real battleground for QF. Apparently 16% of pax (or something like that) leaving Australia do so on QF metal. Why? Because all the Asian carriers deliver much better service and a much better product at a lower price, especially in J and above. You can see they're trying to appeal to us with the 'real aussies do this' etc, but sadly for QF I just track down the airline offering the best value experience.

Quoting docpepz (Thread starter):

I must say I wasn’t terribly impressed. I didn’t have dinner in Singapore and was expecting to something more substantial, instead of what they termed a “light dinner”. It was even worse that one of the choices was a toasted sandwich.

You see my point based on the above, although to be fair to QF I think SQ offer something on their night flights where you can only have one meal to 'maximize rest' (and minimise costs). But either option isn't really up to scratch.

Quoting docpepz (Thread starter):

Melbourne immigration officials were their usual rude self.

Solution- the Autogates for AU passengers. The best thing to hit MEL. Although they are usually OK with Australians, but there's zero tolerance for not understanding English. I had a similar thing on departure where they don't sign the APEC vs premier line, and it all flowed into the one desk, but the immigration officer had to show off her power on an elderly couple with only me and them waiting in the line. The first thing Tourism Australia could do is get this right.

Quoting docpepz (Thread starter):

I spent a good few days in Melbourne, which I have visited numerous times since my first visit as a kid in 1994. Nothing really much has changed in the past 20 years and the city still looks the same. For the huge boom Australia has experienced, on a superficial level there’s really nothing to show for it. Nothing’s flashy, no big and tall buildings, even the cars are not flashy. So where do the truck drivers on mines earning $150,000 a year put their money?

Very interesting perspective.

Thanks,

themit9


User currently offlinegabrielchew From United Kingdom, joined Aug 2005, 3200 posts, RR: 12
Reply 4, posted (1 year 7 months 2 weeks 4 days 7 hours ago) and read 7436 times:

Nice report. Shame the longhual QF staff weren't so great. Your photos of NZ were wonderful...I so want to go back!


http://my.flightmemory.com/shefgab Upcoming flights: LHR-GVA-LHR-TXL-LHR-VE-PRN,SPU-OSL-LHR, LGW-DXB-BKK-DXB-LHR
User currently offlineLufthansa From Christmas Island, joined May 1999, 3204 posts, RR: 10
Reply 5, posted (1 year 7 months 2 weeks 4 days 4 hours ago) and read 7258 times:

Quoting themit9 (Reply 3):
The whole QF marketing thing seems directed at Australians, and as a non Australian I almost felt as if I was an outsider looking on at the service experience. After all, the safety video wasn’t directed at me. Neither was most of the marketing speak on the IFE and so on. I understand that QF mainly sees its role as taking Australians out of Australia, and not really foreigners into Australia, so perhaps it is a deliberate marketing attempt on their part.

You do have a point, but there is also a flip side of that, I have noticed, for example, when I flew Thai International I had to wait FOREVER to get my wine glass refilled. The glass wasn't that big, and well, that is the sort of thing that doesn't occur to thai's staff, but QF's staff... that glass would be 3/4 empty and it would be already topped up. It's a cultural difference, thai's don't drink the way Aussies do. Emirates however, having plenty of Aussie staff onboard get this. It's just part of the mindset... things like that don't occur to a lot of Asians because a lot of them don't engage themselves, but its very much part of what we would consider a service expectation.

As for your steak, that was firmly a dish aimed at western tastes. As is a lot of fusion. It's not suppose to replicate Asian dishes, but rather draw a bit of flavour from them to some otherwise bland western dishes. When mother England set up the her western colonies, she sent out with them what could be described as a rather bland pallet at best. That being said, i've seen better on QF than what you go that day. I will say this. My experiences with them long haul have been a bit "hit and miss' service wise. On good days, they're really really good. On bad days, particularly on the long legs to LAX, they can just disappear and seem indifferent. I think its the crew's mindset. Some clearly are disengaged and its probably time they moved on. But there are others, who even after 30 years truly love it and are passionate about it, and it shows in their approach. But I'd say this is true of most western legacy carriers. BA can be indifferent at times, and the germans will get everything done but also at times... where are they?


User currently offlinedocpepz From Singapore, joined May 2001, 1969 posts, RR: 3
Reply 6, posted (1 year 7 months 2 weeks 3 days 23 hours ago) and read 7083 times:

Quoting themit9 (Reply 3):
You see my point based on the above, although to be fair to QF I think SQ offer something on their night flights where you can only have one meal to 'maximize rest' (and minimise costs). But either option isn't really up to scratch.

Agree with you - however SQ only does this sleeper service on flights less than 7 hours which depart after midnight - which means most people would have had a full dinner before boarding. However I would still prefer to have the choice of a full meal if I didn't actually eat before checking in.

For the 9pm departure ex SIN to MEL, SQ serves a full dinner and continental breakfast.

Quoting Lufthansa (Reply 5):
It's a cultural difference, thai's don't drink the way Aussies do. Emirates however, having plenty of Aussie staff onboard get this. It's just part of the mindset... things like that don't occur to a lot of Asians because a lot of them don't engage themselves, but its very much part of what we would consider a service expectation.

I would think that staff not refilling wine glasses is reflective of inattentive service rather than any cultural nuances. SQ always fills up empty glasses

Quoting Lufthansa (Reply 5):
As for your steak, that was firmly a dish aimed at western tastes. As is a lot of fusion. It's not suppose to replicate Asian dishes, but rather draw a bit of flavour from them to some otherwise bland western dishes.

There's good fusion food, which many Aussie restaurants do very well. But a good cut of beef with sambal chilli splashed on top......

Quoting BNEFlyer (Reply 2):
Very nice report, however it seems QF J kind of just 'gets the job done' with no bells & whistles. Adequate and comfortable might be a good way to describe it?

Yes that would be it!

Thank you everyone for your comments!


User currently offlinebcworld From Australia, joined May 2011, 52 posts, RR: 0
Reply 7, posted (1 year 7 months 2 weeks 3 days 19 hours ago) and read 6912 times:

Quoting gabrielchew (Reply 4):
Solution- the Autogates for AU passengers.

Doesn't help you leaving though. I saw a family of 6, mum, dad & 4 kids cop hell from a grumpy Melbourne passport control officer because they were in the fast track line and the check in agent had only given them 5 fast track passes. Talk about a common sense fail.

Quoting docpepz (Reply 6):
You do have a point, but there is also a flip side of that, I have noticed, for example, when I flew Thai International I had to wait FOREVER to get my wine glass refilled.

I fly TG most often and have never had this issue...I find they're very keen to refill glasses.

As for QF...I flew QF10 from LHR-MEL in J earlier this year. I had mixed feelings. The full flat Skybed is a massive improvement over the Mk 1 model. But I hate the aesthetics of the cabin...the seats are just ugly to look at! Like any QF flight service is hit or miss and you just don't know what you'll get. Food is better presented than other carriers but quality is no different. I was given a monkfish dish that was the saltiest thing I have ever tasted...and I generally add plenty of salt to my food. Breakfast to order (room service style) was a nice concept but I think it's a hassle for the crew and my hot breakfast was cold...I think the dishes end up sitting around for a while while the tray is completed. But I give them extra marks for serving black pudding!


User currently offlineqf002 From Australia, joined Jul 2011, 2948 posts, RR: 2
Reply 8, posted (1 year 7 months 2 weeks 3 days ago) and read 6557 times:

Great report! It seems you got the standard QF experience -- decent and solid, but not overly outstanding (though they are rolling out a new turndown service in J which I think earns them many points). It's a shame you didn't get a better crew -- they are what makes QF's product really shine.

Quoting docpepz (Thread starter):
QF also markets itself as an Aussie Airline for Aussies. They should move towards a more international branding if they wish to attract non Australians to fly them

There is meaning behind this madness. Foreign traffic is worth significantly less to QF is monetary terms because our dollar is so strong at the moment. The value of a fare sold in international currency has dropped considerably in recent years, so QF has moved their focus to serving Australian traffic, whose value and profitability is far more secure.

If our dollar plummets (unlikely IMO), then you'll see QF roll out a new safety video/more Asian style service overnight.


User currently offlinecx777fan From Australia, joined Feb 2005, 294 posts, RR: 1
Reply 9, posted (1 year 7 months 2 weeks 2 days 18 hours ago) and read 6350 times:

Nice report.

Quoting docpepz (Thread starter):
They played the QF safety video, the cricket one which even my Aussie friends cringe when they watch. It starts something like ‘Like most Australians……..”

I agree. It is absolutely, positively hideous...as have most of QFs safety videos been of late. This one really takes the cake though.

Quoting docpepz (Thread starter):
Menu
Australia to Asia – Do they serve like the same 4 dishes on nearly all their flights??

I had the identical menu of a day flight SYD-BKK a few weeks ago (TR is on its way). I had the fish. It too was pretty average....as was the J service on that flight. Qantas Business class is a bit of a disappointment in most regards. They have stood still and watched for the last 5 years or so while the competition just pluck customers from them with better hard and soft products and better schedules....your photo of the BA ad is a case in point. I know plenty of people who have no desire to be routed to LHR via Dubai (aka disneyhell....) and will therefore pick BA, CX or JL for oneworld flights or simply switch alliances altogether and pick SQ or TG.


User currently offlinedocpepz From Singapore, joined May 2001, 1969 posts, RR: 3
Reply 10, posted (1 year 7 months 2 weeks 2 days 17 hours ago) and read 6332 times:

Quoting qf002 (Reply 8):
If our dollar plummets (unlikely IMO), then you'll see QF roll out a new safety video/more Asian style service overnight.

When the dollar was $0.50 10 years ago, QF was still marketed as the airline to take Australians from Australia to the world....

Well, now if you don't fly from SYD or MEL and you book on the QF booking engine for beyond Mar 2013, QF expects its pax from PER ADL and BNE to fly PER-SIN then go on the BA codeshare from SIN to LHR, since the EK codeshare isn't approved yet.

I bet that from NW 2014, QF cuts PER-SIN to one daily, cuts ADL-SIN, downgrades BNE-SIN and MEL-SIN to a single daily A330. Sending the gas guzzling 744s from BNE and MEL to SIN to connect to basically no where (the retimed SIN flights connect to Jetstar Asia's flights to Phuket and Kuala Lumpur and no where else!!) isn't really going to help them is it?

Quoting cx777fan (Reply 9):
I had the identical menu of a day flight SYD-BKK a few weeks ago (TR is on its way).

Wow so for a 9 hour flight they only serve one meal, and the second meal is just a light refreshment on demand? That's a bit stingy isn't it? I'm guessing SYD-HKG and SYD-PVG would get the same service..... and they're much longer than SYD-SIN.


User currently offlineRyanair!!! From Australia, joined Mar 2002, 4742 posts, RR: 26
Reply 11, posted (1 year 7 months 2 weeks 2 days 15 hours ago) and read 6264 times:

Wow you have indeed come out of retirement... as for me, I can't even remember when was the last time I felt like writing a trip report again. Its just so tedious these days with work and all. But glad to have you back, especially writing on a sector I used to fly so often.

You know what they say about QANTAS - Quick And Nasty Typical Aussie Service. Hahahaha... not that was surprised eh?? I've been doing more than my my usual fair share of QF lately mainly to Perth and they are... you know... usual. Point A to Point B transport. Come to think of it, I seldom ask for much these days when I fly. Just give me a PTV and I'll be alright.



Welcome to my starry one world alliance, a team in the sky!
Top Of Page
Forum Index

Reply To This Topic QF SIN-MEL//SYD-SIN In J, Trans Tasman In Y + JQ
Username:
No username? Sign up now!
Password: 


Forgot Password? Be reminded.
Remember me on this computer (uses cookies)
  • Trip reports only! Other topics here
  • If criticizing an airline, express yourself in a dignified manner.
  • No adverts of any kind. This includes web pages.
  • No hostile language or criticizing of others.
  • Do not post copyright protected material.
  • Use relevant and describing topics.
  • Check if your post already been discussed.
  • Check your spelling!
  • DETAILED RULES
Add Images Add SmiliesPosting Help

Please check your spelling (press "Check Spelling" above)


Similar topics:More similar topics...
QF AKL/MEL/SYD/MEL/AKL - Biz Class posted Tue Sep 10 2002 06:40:07 by Jetkid
A Battle In The Skies Of Oz, DJ Vs QF, SYD-MEL-SYD posted Wed Apr 25 2012 22:45:35 by aflyingkiwi
Qantas A380 MEL-SIN QF9 In Y posted Sun Dec 25 2011 21:56:33 by rushed
BHX-MUC-SIN-SYD-BNE-MEL-SYD-SIN-FRA-BHX In C posted Wed Dec 31 2008 17:04:44 by Iainbhx
MEL-SYD On QF In Y (+23 Pics) posted Fri Jun 16 2006 14:40:39 by Crdaus
The Toddler Flies Into SIN 2: SIN-MEL-SYD QF A380 posted Tue Nov 16 2010 04:23:48 by allrite
Sardines In A Can - Jetstar Asia SIN-HKG-SIN posted Mon Mar 29 2010 03:44:47 by Initious
SIN-SYD-MEL-SYD-SIN On SQ & QF posted Tue Aug 25 2009 06:17:36 by Ycp81
SFO-NRT-SIN-HKG-SFO UA In C (Photos, Menus, Maps) posted Sun Apr 23 2006 06:44:11 by 3201
Upcoming In April: LHR-LAX-MEL-SYD-BNE-HKG-LHR posted Thu Feb 16 2006 15:40:47 by LoungeLover

Sponsor Message:
Printer friendly format