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Lufthansa LH 755: 05/2012: BLR-FRA: << First >>  
User currently offlineabrelosojos From Venezuela, joined May 2005, 5014 posts, RR: 55
Posted (1 year 3 months 4 weeks 1 hour ago) and read 21827 times:

Feedback always appreciated.


http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/LHBanner_zpsf9269257.jpg

I > Background:
As many others in their early 30’s can attest to, the period between 28 and 36 is filled with wedding invites. For me, it is the perfect excuse to see an old friend in their native country, and take part in their local festivities. I have attended a few weddings in India, and jumped on the chance to visit one of my favorite countries. The wedding was in Bangalore and provided a great opportunity to reconnect with a lot of my former classmates. To head back, I decided to keep it simple (and treat myself). A ticket in First Class on a simple BLR/FRA/CCS itinerary on an airline I know rather well.

Without further adieu, I invite you to my 2nd Lufthansa report in 2 months – shocking huh?; this time in First Class between Bangalore (BLR) and Frankfurt (FRA). While there have been a handful LH FCL reports, this is the first I believe on this sector.

II > Pre-Flight:

a) Before Airport:
Deutsche Lufthansa AG is the flag carrier of Germany and the largest airline in Europe in terms of overall passengers carried and fleet size. Employing around 120,000 employees, the world's fourth-largest airline in terms of overall passengers carried, operates to 18 domestic destinations and 203 international destinations in 78 countries across Africa, Americas, Asia and Europe. Operating out of its hubs at FRA and MUC, Lufthansa is a founding member of Star Alliance, and basically you should not belong to the aviation community if you have not heard of them. Recently, it has been mired in poor profitability and labor unrest as it tries to adapt to the realities of a newer world – of increasing LCC competition, mega-Asian carriers, and an European market in turmoil.

Booking for my flight was done on Lufthansa’s excellent website at www.lufthansa.com. Probably, one of the best websites by a major airline, online services are a breeze to do there. Within minutes, I had a nice looking e-ticket printed and delivered to my inbox after having spent some time studying the online seat map. One of the things I love about LH’s site is the ability to continuously pull up tickets and make several seat selections. It did not have a change booking facility, but that is hard to do given LH’s notoriously complicated ticketing fare basis’.



b) At Airport:
Like most of India’s new shiny airports, Bangalore has come a long way since the “bus terminal” (http://www.airliners.net/aviation-forums/trip_reports/read.main/117246/) gave away to the current modern facility. It is an overall nice facility – but, like new airports in many parts of the world, lacks a soul which say the new DEL, PEK, and even HYD has to a degree. It was too cookie-cutter Ikea-like for my liking.

Anyways, after the inspection of my e-ticket and passport at the gate, I was let in to the airport. LH works from the furthest left counters and while there was a queue in both the Y and J desks, F was empty and a smart agent checked me in within minutes. I find customer service in India rather excellent and was impressed at how fast and ease the experience was. He gave me my boarding pass and lounge invitation and told me use the fast track at immigration. One thing I noted was the total lack of the “F-experience” on LH at any outstation airports. Most other airlines go out of their way to greet F passengers – like elsewhere in their network, this was not the case for LH.

Immigration and security was rather quick, and I soon made my way to airside. Soon you realize how the airport is over capacity during peak and why the construction for the new terminal was start soon. Skipping the overpriced duty-free items, I made my way to the rather generic Executive Lounge. Now, this is an absolute disaster and I missed even the old Kingfisher Lounge in the old BLR airport. The lounge was extremely crowded and there was basically not any place to sit – guess LH guests should have felt at home because I find most LH lounges to be utterly forgettable. There was no separate place for F class guests and the entire experience did not have anything premium about it. The lack of internet terminals and the hassle of getting WiFi made me feel really annoyed and I wanted to see LH staff to see how I can log in and arrange to have a flight booked. LH staff were nowhere to be seen and even when the lounge attendant rang the LH station manager, he failed to show up. After Asmara, it wasn’t a shock that these LH staff members were so aloof to their premium customers. No wonder so many of them keep flocking away to Mid East carriers.

45 minutes prior to departure, I made my way to the gate area. Here, boarding was delayed for no apparent reason and we waited until boarding time had passed without anything being said. Again, poor form. Thankfully, boarding was done based on protocol, and I soon started making my way to still the Queen of the Skies, the 747.

Upon entering the aircraft, the purser greeted me and directed me upstairs. There is something remarkable still about climbing the stairs of a 747. Call me old fashioned, but I still like the feeling of a single bridge and then taking the stairs to go to an upper deck. However, upon reaching the upper-deck, I was disappointed to find that it was the old 744 and not the one featuring the bed  . I was the last one of 4 and was greeted warmly by one of the 2 FA’s who would look after us. Interestingly, LH still must have a hold of the Indian origin market as the other 3 people on the flight were Indians. Looking at the manifest, all 3 of them were connecting – to GRU, LAX, and IAD.

After a little while, sparkling wine/OJ/water was offered, and I settled in with some Laurent-Perrier 2004 – which barely is OK as a JCL champagne, and fails terribly as something served in - not being chilled did not help either. Again, small detail overlooked. F load was around 50% given LH gives every F passenger 2 seats and half were taken.

Airport - External:

(Bangalore Airport)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0616_zpsbd49e7d7.jpg
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http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0617_zpsd4112ded.jpg

Check-in:

(LH has several check-in counters)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0618_zps024eb9bd.jpg



Airport - Internal:

(Pre-Security @ BLR)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0619_zpse235a095.jpg

(FIDS)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0626_zpscf072563.jpg

(Post-Security @ BLR)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0625_zps6f669896.jpg



Scenes of the tarmac:

NONE



Lounge

(Entrance to the brilliantly named “Executive Lounge” …)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0624_zpsd0159cc7.jpg
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http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0621_zps5b251641.jpg
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http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0623_zpscf77cb07.jpg



Boarding:


(No real “ILBST”)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0628_zpsfe3b278e.jpg


III> In-Flight:

a) Service Schedule + Impressions:
On the ground:

+ Water/OJ/Champagne (Though, disgusting ’04 Laurent-Perrier in FCL?)
+ Pajamas distributed
+ Amenity kits distributed
+ Menu and newspapers/magazines distributed

In the air:

+ Hot towels
+ Dinner service
+ Hot towels
+ Breakfast service

b) Aircraft + Seats:
There is always something elegant about a Boeing 747-400 that the Airbus A 380 will never have. These design elements are accentuated in First which have long epitomized the pinnace of commercial aviation – sadly, Lufthansa’s F product on this 747 was ancient. It featured last generation seat that while comfortable just did not have the levels of privacy that is standard on global 3 class intercontinental carriers these days. While some airlines, most notably Thai, can get by with their warm and graceful old F cabin at the nose with wood-like finish and soothing use of colors, LH’s F seats basically look like a regular J cabin on most airlines. Of course, LH having recognized it themselves, give you two seats with one being used for a turndown service.

The seats themselves were extremely comfortable and made for an awesome full-flat bed … together with a turn down service. The only thing that I *really* missed was the lack of privacy.

The other place where the age of the aircraft shows is in the bathrooms. While they are stocked with average products (though, whatever happened to being a little better than JCL?), the dingy yellow lighting was a reminder of how long this aircraft had been flying.

Aircraft:
(744/Stock)


Views from Aircraft:

(IndiGo continues to impress with their controlled and sustained growth)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0643_zps0909bb66.jpg



General Seat Views + Seat Legroom

(Stock)


(Legroom)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0642_zpsb59aa6c4.jpg

(Around Seat)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0647_zps7da22975.jpg
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http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0639_zpsf01939ce.jpg
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http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0640_zps4f510813.jpg


Seat Recline + Angle View:

(Recline w/ Pralines)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0673_zps8d05da65.jpg

(Angle view)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0629_zps08a408b4.jpg

(Awesome night view of light creeping in – quintessential UD experience for me)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0649_zps7b64b78f.jpg



Cabin:

http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0681_zpsea97a8d5.jpg
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http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0680_zps1ecfb9d8.jpg

(Bathroom)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0631_zpsbca68c6b.jpg
*
(Usual LH amenities – dingy lighting)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0632_zpsfd55a31c.jpg



c) Meal + Beverage:
Elegant restaurant like menu cards were distributed while at the gate, and the older FA (let’s call her Ms. Sonia) came during initial taxi to take the order. She explained the concept of “dine anytime” and that there was a full dinner and/or a full breakfast. Unlike other LH night flights which left me starving, I quite liked this approach. Perhaps because I had not eaten much, I opted for the dinner option and decided to skip most of breakfast. This is a rare occasion for me as during work trips, I barely eat and all I want to do is sleep.

Soon after take-off, Ms. Sonia came by and offered me a drink of choice – JW Blue as is mandatory in F class for me   … and offered the full range of caviar with the usual garnishes. Now, LH F usually does a really good job at this, but I decided to skip it and focus on the Indian menu, which looked really good. So I began with the fruit chat, which was very good accompanied by warm Indian bread. As I began eating, I begun to realize why LH (despite its vastly inferior products) had made so much inroad into the Indian market – they had customized the experience to India while remaining true to their German roots. The choice of Indian bread was an example of this … and quite contrary to say an Air France flight ex-DEL in FCL where there was no Indian bread accompanying an Indian meal.

After having finished my chat, I began chatting with Ms. Sonia (read more of that later in the “crew” section) and our chat was so long that the other FA, Ms. Ulrike came by to remind us that it was a night flight … haha.

So, for the main course, there was a generous choice of 4 items including 2 Indian dishes – keeping with my Indian theme, I chose the Chicken Chettinad which I have never tasted before. Can one of our Indian A.Netters point out if this is something unique to the Bangalore region? Anyways, the meal was absolutely perfect. The rice just melted in my mouth and the chicken and the dal was befitting a top class restaurant. Moreover, the accompanying spices and sauces were just perfect and accentuated the meal. The best part … generous portions! I could not believe I was having a dining experience on LH and made it a point to compliment one of the VP’s @ FRA … hands down, the best meal I have had on a Lufthansa bird. Post the main course, I settled into some Indian ice-cream which was nice along with my regular port wine. All in all, a very memorable experience.

After some further chat with Ms. Sonia, I slept like a baby for 5 or so hours before waking up as all others around me were having breakfast. Here is where the lack of privacy clearly showed as I could hear the clinking of everyone’s cutlery throughout the flight. Post waking up, Ms. Sonia was by my side asking if I wanted anything quick. I declined and asked for some fresh fruits … which were indeed super fresh.

(Menu: Classic chic)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0865_zpsef0ebef5.jpg
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http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0867_zpse4979955.jpg
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http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0868_zps5d4d8796.jpg
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http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0869_zps24764ddd.jpg
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http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0871_zps79c78697.jpg
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http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0873_zps91c0fa6c.jpg
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http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0875_zps2288f15f.jpg
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http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0876_zpsedade908.jpg

(Pre-departure: Flat champagne)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0641_zps46b11b5f.jpg

(Dinner service)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0657_zpsda6ed919.jpg
*
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0659_zpsb2f92d90.jpg
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http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0663_zps84348dc3.jpg
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http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0665_zps34dc2f1b.jpg
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http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0668_zpsaa218fba.jpg

(Fresh fruits @ breakfast)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0678_zps82366e31.jpg



d) Inflight Entertainment:
Lufthansa’s IFE is clearly a generation behind. While their “new” AVOD is better than the past, the limited amount of movies and TV shows get tiresome as do the old controllers. Moreover, it really is time to change those nasty headsets and tiny screens. The entire thing felt so outdated that it was sad. However, the LH inflight magazines continues to be one of the best out there with a section on their fleet that even gets a nod former A.Net resident expert “PH”.

(LH IFE – with those terrible headsets)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0636_zpsebb8748b.jpg
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(This is a F class screen in 2012)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0660_zpsbe9e339b.jpg

*
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0661_zps39bd12ca.jpg
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http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0674_zps50811856.jpg

http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0675_zps3cc75b86.jpg
*
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0676_zps576006a9.jpg
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http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0677_zps56788ba6.jpg
*
(Connections & Routing)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0687_zps6fc75765.jpg
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http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0644_zps4da3a38c.jpg

(“In-flight magazines”, Boarding Passes, etc.)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0864_zpscd2dfa9b.<br><br></font></td></tr></table>

<table border=


Live, and let live.
32 replies: All unread, showing first 25:
 
User currently offlineabrelosojos From Venezuela, joined May 2005, 5014 posts, RR: 55
Reply 1, posted (1 year 3 months 4 weeks 1 hour ago) and read 21936 times:

** For whatever reason, I can't post the entire thing **
** Does anyone know why? **

e) Crew:
I have flown more flights on Lufthansa than almost any other airline … and the crew on-board irrespective of class are very consistent … pleasant (but not overly friendly), task oriented, and (as I have said before for the lack of better word) very German. Today’s crew was slightly different. In the upper deck, Ms. Sonia and Ms. Ulrike greeted us warmly and assisted the 4 of us with bags and all. During the whole flight, they were pro-active in delivering service and with asking us if we needed anything. It was very un-like LH. Furthermore, while Ms. Ulrike would go back to being typically reserved LH and forget her FCL surroundings, Ms. Sonia stood out as hands-down the best Lufthansa agent I have ever encountered. Again keeping with the “stereotype” that the best LH crew are non-Germans, Ms. Sonia was from Belgium, and again worked with Sabena before having moved to be a LH crew. We started chatting during the boarding process and really picked up a conversation over the appetizer. Kneeling down gracefully, we chatted for over 35-40 minutes about the state of the aviation business, Lufthansa’s competitive position, labour challenges, and how to tackle the rise of the Mid Eastern carriers. Additionally, she talked about the routes to Asia, her love for India, and her interesting (and correct) observations about the passenger profiles in her flights. Her knowledge and deep appreciation of the airline industry left me truly impressed. I forgot about dinner until the efficient Ms. Ulrike reminded us it was a night flight. Later on, I went and thanked her for her years of service and I could tell that she really appreciated my comments. Small touches she did further consolidated my idea that she was stellar in her performance and truly cared – from the usual touches of having my bed turned down when I went to the bathroom to bringing extra pralines upon landing because I had commented to her how much I loved that aspect of the turndown service. Finally, she took my address and promised me she would send me any new 747-8 merchandize … not a surprise, I got several a month later in the mail. For my part, I thanked her profusely upon landing and sent a nice letter to a friend of mine in HQ complimenting her. It is FA’s like Ms. Sonia who are true testimony to the magic of air travel and go a long way in personalizing a commoditized industry. Lufthansa is fortunate to have her, and I was extremely fortunate to be in her presence for a flight. Just wish Ms. Ulrike and the rest of her colleagues where like her. Oh, and I briefed her purser (why do they still exist in LH?!) well about her before leaving.

IV> Post-Flight:
Again, unsurprisingly, the aircraft landed at a boarding gate at FRA … right next to a 748 … and both Ms. Sonia and I were super excited about it. Funny how my theory continues to hold about the pecking order of flights … almost aLL flights from Africa I have been on land remote; half of my CCS flights land remote; nearly all my flights to Asia (NRT/HKG/DEL/BLR – except China) and North America (BOS/JFK) land at a gate …

Even though the pilot made up most of the time in the air, a bunch of people missed connections, and disembarkation in general was very haphazard as usual. I made my way through security to the calm collected First Class lounge … which I increasingly like more than the First Class Terminal. Soon, it would be time to board for CCS … but after a nice warm bath.

(Hello FRA!)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0694_zps382dab46.jpg
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http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0701_zpsddaaadef.jpg
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(Hello neighbor – the first 748)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0708_zps1d554818.jpg
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http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0709_zpsdc21d8fa.jpg
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(My favourite part of FRA)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0712_zps7ff91aa6.jpg
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(And my other favourite part – FRA FCL / I prefer this to the Terminal – resting before CCS)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0713_zpsc9071642.jpg
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http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0715_zpseec23861.jpg
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http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0719_zps5d3b2788.jpg
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http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0718_zps25220a3e.jpg



V> Impressions + Scores:
I have flown Lufty First Class many times – and as usual, nothing overly stood out in most of the product department – especially the hard product. The check-in experience was decent; however, the facilities for First passengers in BLR was shameful and the lack of LH station manager trying to offer help (or show up) was truly disappointing. On the flight, the hard product was just outdated – from seats to the cabin to the IFE.

Thankfully, unlike many of my other LH flights which settle in mediocrity and are known for their rather unremarkable nature, this one will forever be remembered due to Ms. Sonia and her ability and knowledge. She was what an airline like LH needs to counter the Gulf challenge. On top of that, a great menu (though, what’s with the poor champagne), and I had my most memorable LH flight in a very long time.

LH has done a lot of things right – it continues to invest in its onboard product and the F segment is well catered for at FRA with a nice terminal and an excellent lounge … it needs to expedite the revamp as it can leverage its network strength only so much.

The flight itself gets one thumb up … primarily because of Ms. Sonia. Of course, I will continue to fly LH. However, this will continue to be because of its network depth and schedule reliability … and with the hope that there is another Ms. Sonia out there.

http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/Score_zps85f1e5bc.jpg

So how did LH stack up with the rest of the competition? Well, the new graph will tell you below. Feedback appreciated on what people think.

http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/LHComparison_zpsd3166b94.jpg



VI> Other Trip Reports:

PREMIUM:
9.27: JET AIRWAYS **FIRST** (110): LHR-BOM: 10/2010
9.27: THAI AIRWAYS **FIRST** (108): BKK-LHR: 07/2010
9.00: All Nippon: ANA (133): NRT-FUK-BOM: 12/2011

8.66: Brussels Airlines (93): FIH-BRU: 01/2010
8.64: Turkish Airlines (59): JFK-IST: 11/2008
8.63: Jet Airways (88): JFK-BRU: 10/2009
8.61: Air Canada (49): YYZ-SCL: 06/2008
8.54: Turkish Airlines (77): GRU-DKR-IST: 04/2009
8.36: Kingfisher (98): BOM-HKG: 01/2010
8.30: Jet Airways (74): KWI-BOM: 04/2009
8.23: United Airlines (72): SFO-SYD: 03/2009
8.11: Aeroflot (33): MOW-DEL: 09/2007
8.05: Air India (80): CCU-JFK: 06/2009
8.04: Korean Air (40): NRT-ICN: 10/2007
8.02: Delta Airlines (24): JFK-CDG: 08/2007
7.82: UNITED AIRLINES **FIRST** (110): SFO-ICN: 10/2010
7.82: Singapore Airlines (06): EWR-SIN: 09/2006
7.66: Sri Lankan (104): DEL-CMB: 07/2010
7.64: Royal Jordanian (91): AMM-YUL: 12/2009
7.61: China Southern (103): LOS-DXB: 04/2010
7.57: Pakistan Airlines (102): ORD-BCN: 06/2010
7.55: Air Canada (132): YEG-LHR: 06/2011
7.46: LAN (55): YYZ-JFK: 09/2008
7.38: AMERICAN AIRLINES **FIRST** (112): LHR-JFK: 10/2010
7.38: CATHAY PACIFIC **FIRST** (109): HKG-LHR: 10/2010
7.36: Turkish Airlines (134): IST-LAX: 10/2011
7.28: LUFTHANSA ***FIRST*** (141): 05/2012
7.25: Iran Air (88): BOM-IKA: 12/2009
7.23: Air Pacific (120): NAN-APW-HNL: 01/2011
7.23: Virgin Atlantic (81): BOS-LHR: 07/2009
7.14: Swiss (52): SCL-GRU: 06/2008
7.11: Aer Lingus (105): MAD-IAD: 05/2010
7.11: Austrian (79): VIE-JFK: 06/2009
7.07: Privatair (84): BOM-FRA: 08/2009
7.02: Qatar (68): DOH-JFK: 01/2009
6.96: Etihad (61): JFK-AUH: 12/2008
6.93: Delta Airlines (18): SEA-JFK: 11/2006
6.92: South African (140): JNB-PER: 02/2012
6.91: Lufthansa (139): ASM-JED-FRA: 02/2012
6.88: Egypt Air (123): LHR-CAI: 03/2011
6.84: ConViasa (65): CCS-DAM: 01/2009
6.82: Air Burkina (106): BKO-OUA: 06/2010
6.81: Air Canada (17): ICN-YYZ: 10/2006
6.75: Afriqiyah + Libyan (113): CAI-TIP: 11/2010
6.70: KLM (32): EBB-AMS: 08/2007
6.52: Emirates (99): LHR-DXB: 02/2010
6.39: South African (97): EZE-JNB: 01/2010
6.36: Privatair (60): MUC-BOS: 12/2008
6.29: TAM Brasil (96): POA-EZE: 02/2010
6.25: Korean Air (45): NAN-ICN: 10/2007
6.21: Iberia (87): BOS-MAD: 10/2009
6.11: A SKY (107): OUA-COO: 06/2010
6.11: TAP Portugal (53): GRU-OPO: 06/2008
6.00: Gulf Air (75): BOM-BAH: 04/2009
5.88: African Express (89): DXB-NBO: 11/2009
5.75: Singapore Airlines (16): CCU-SIN: 10/2006
5.64: SATA Azores (101): BOS-PDL: 04/2010
5.64: NorthWest (46): ICN-NRT-SEA: 10/2007
5.54: Ethiopian Airlines (95): ADD-BOM: 01/2010
5.46: Icelandair (83): KEF-BOS: 08/2009
5.39: LOT (54): WAW-JFK: 06/2008
5.21: Egypt Air (73): CAI-IST: 02/2009
5.11: Tunisair (115): TUN-ORY: 12/2010
5.07: TACA (66): JFK-SAP: 01/2009
4.89: TAAG Angola (117): TMS-LAD: 12/2010
4.42: Air France: CDG-JNB (25): 08/2007

ECONOMY: Long + Medium:
9.26: Air India (48): JFK-DEL: 02/2008
9.04: First Air (129): YEG-YFB: 06/2011
8.74: Japan Air Lines (130): NRT-BOS: 04/2012 – INAUGURAL
7.99: WestJet (131): YYZ-YYC: 06/2011
7.38: Avianca (01): BOG-LIM: 07/2006
7.07: Sri Lankan (62): KWI-CMB: 12/2008
7.00: LAN (94): IPC-SCL: 01/2010
6.81: STP Airways/Euro Atlantic (116): LIS-TMS: 12/2010
6.74: Air Asia (136): VTE-KUL: 12/2011
6.67: Air Malta (124): MLA-FRA: 04/2011
6.63: Vladavia (126): KHV-PEK: 06/2011
6.41: Air North (127): YEV-YEG: 06/2011
6.41: Avianca (78): JFK-BOG: 05/2009
6.41: American Airlines (58): LHR-BOS: 11/2008
6.39: Condor (85): SEZ-FRA: 09/2009
6.26: Jet Blue (21): CUN-JFK: 02/2007
6.11: Caribbean Airlines (119): POS-FLL: 01/2011
6.06: Air Canada (04): YYZ-YVR: 09/2006
5.89: USA 3000 (19): PUJ-BDL: 01/2007
5.85: Spanair (69): MAD-LPA: 02/2009
5.80: Canadian North (128): YEV-YVQ-YZF-YEG: 06/2011
5.79: Air New Zealand (42): RAR-NAN: 10/2007
5.52: Aerolineas (86): USH-AEP: 10/2009
5.46: TAP Air Portugal (23): OSL-LIS: 05/2007
5.19: Air Europa (70): LPA-MAD: 02/2009
5.16: Iberia (71): MAD-BOS: 02/2009
5.11: Air China (82): FRA-PEK: 08/2009
4.59: IR Aero (125): IKT-VVO: 06/2011

ECONOMY: Short
8.56: Paramount Airways (38): BLR-MAA: 09/2007
8.56: Kingfisher (64): HYD-CCU: 12/2008
8.24: Kingfisher (14): IXA-GAU: 10/2006
7.87: Indian (34): BOM-MAA: 09/2007
7.72: Alliance Air (13): CCU-IXA: 10/2006
7.57: Indian Airlines (10): DEL-CCU: 09/2006
7.23: West Jet (03): YYC-YVR: 09/2006
7.15: JetLite (37): BOM-GOI: 09/2007
6.98: Air Koryo (100): PEK-FNJ: 04/2010
6.96: Maldivian (137): MLE-TRV: 12/2011
6.96: Lao Airlines (135): VTE-KUL: 12/2011
6.70: Spice Jet (09): CCU-DEL: 09/2006
6.63: Air Fiji (44): NAN-SUV: 10/2007
6.63: Jazeera (67): DAM-KWI: 01/2009
6.58: Air Tran (02): EWR-MDW: 08/2006
6.48: Air India Express (63): CMB-MAA: 12/2008
6.44: CO Micronesia (39): ROR-YAP: 10/2007
6.41: Pacific Sun (43): NAN-SUV: 10/2007
6.37: Buffalo (138): YZF-YXY: 10/2007
6.37: Skybus (47): SWF-CMH: 02/2008
6.33: Kenya Airways (29): NBO-BJM: 08/2007
6.33: Sky Europe (56): LTN-BTS: 10/2008
6.31: Indigo (15): GAU-CCU: 10/2006
6.31: easyJet (57): BUD-LTN: 11/2008
6.22: Air Link Swazi (28): MTS-JNB: 08/2007
6.22: Air India (36): HYD-BOM: 09/2007
6.13: Adam Air (07): SIN-CGK: 09/2006
6.13: Air Rarotonga (41): RAR-AIT: 10/2007
6.04: Suriname Airways (118): PBM-POS: 01/2011
6.00: Transairways (27): INH-MPM: 08/2007
5.95: Air Canada (05): ALB-YYZ: 09/2006
5.85: SAS Norge (22): OSL-AES: 05/2007
5.81: LAM Mozambique (26): JNB-MPM: 08/2007
5.69: Air Deccan (12): IXZ-CCU: 10/2006
5.67: Rwanda Air Exp (30): KGL-NBO: 08/2007
5.52: Sevenair (114): TOE-TUN: 11/2010
5.37: Felix Airways (92): SCT-SAH: 12/2009
5.11: Aero Republica (76): BOG-CCS: 04/2009
5.07: Go Air (35): MAA-HYD: 09/2007
5.04: Biman (121): DAC-CGP: 01/2011
5.00: Sky Airline (51): IQQ-SCL: 06/2008
4.96: United Bangla (122): CGP-DAC: 01/2011
4.96: Valuair (08): CGK-SIN: 09/2006
4.78: Air Comet Chile (50): SCL-IQQ: 06/2008
4.74: Fly 540 (31): MYD-LAU: 08/2007
4.33: Viva Aerobus (20): ELP-MTY: 02/2007
4.11: Air Sahara (11): CCU-BOM: 09/2006

(Note on Codes: Y – Economy, J – Business, F – First :: I/D – International/Domestic :: SR/MR/LR – Short/Medium/Long Haul)
(Note on Date: Dates are modified to be +/- 3 days from actual flight date to not reveal actual flight pattern)

VII> Other Pictures:

(LH Amenity Kit – pretty decent)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0847_zps14469d9d.jpg
*
(Pajamas: Why is there only one size?)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0633_zpsd7e7d246.jpg
*
(Slippers)
http://i90.photobucket.com/albums/k251/abrelosojosnow/LH755/IMG_0635_zpsc660f3bd.jpg


* Unbiased view on how an actual traveler may view the flight
* Not a professional photographer (so please keep in mind)
* Commitment that I won’t identify myself to the airline as “reviewing them”




[Edited 2012-12-19 21:02:47]


Live, and let live.
User currently offlinethemit9 From Australia, joined Apr 2012, 91 posts, RR: 0
Reply 2, posted (1 year 3 months 3 weeks 6 days 22 hours ago) and read 21543 times:

Hi abrelosojos,

Another report at your usually high and very consistent standard. Thank you for sharing your trip with LH. I flew them a long time ago in Y, it would be nice to try their premium offering but it's quite a fair way down on the bucket list at the moment.

Quoting abrelosojos (Thread starter):

As many others in their early 30’s can attest to, the period between 28 and 36 is filled with wedding invites.

Something to look forward to...

Quoting abrelosojos (Thread starter):

One thing I noted was the total lack of the “F-experience” on LH at any outstation airports. Most other airlines go out of their way to greet F passengers – like elsewhere in their network, this was not the case for LH.

It would be a nice touch, but I note EK didn't do this (excuse me for comparing everything to my only F experience)- possibly as I wasn't able to use the chauffeur drive service.

Quoting abrelosojos (Thread starter):

The lounge was extremely crowded and there was basically not any place to sit – guess LH guests should have felt at home because I find most LH lounges to be utterly forgettable.

I can't think of anything worse than a crowded lounge. It's one thing that just can't be tolerated and makes the whole thing very poor. The lounge is meant to be respite from the outside world but in these instances it's much worse.

Quoting abrelosojos (Thread starter):

The seats themselves were extremely comfortable and made for an awesome full-flat bed … together with a turn down service. The only thing that I *really* missed was the lack of privacy.

You get better privacy in J on most airlines now, but I think the privacy comes down to how packed the cabin is. I like it that they merged both seats into one- when was this done? Would love to try the upper deck on a 744 again before it's too late.

Quoting abrelosojos (Thread starter):

Moreover, it really is time to change those nasty headsets and tiny screens. The entire thing felt so outdated that it was sad.

That is really nasty- bad in J but unheard of for F. What is the plan for replacing this outdated hardware? Replacement with 748s?

Quoting abrelosojos (Thread starter):

** For whatever reason, I can't post the entire thing **

This seems to happen to most people including me- I think there's some magic limit and after that point your post is just chopped. An error message would be nice. If you go back to edit again it will get even longer as it adds more HTML tags to go with the ones previously added, so it will be chopped earlier.

Top report, thanks again.

Themit9

[Edited 2012-12-19 23:21:23]

User currently offlinekiramakora From Argentina, joined Aug 2006, 546 posts, RR: 0
Reply 3, posted (1 year 3 months 3 weeks 6 days 21 hours ago) and read 21375 times:

Brilliant report as usual. You cannot pay me enough to fly those seats as a revenue First class passenger. It really looks more business class!

User currently offlinedebonair From Germany, joined Jan 2004, 2354 posts, RR: 4
Reply 4, posted (1 year 3 months 3 weeks 6 days 10 hours ago) and read 20080 times:

Nice to see another TR from you...

Quoting abrelosojos (Thread starter):
I was disappointed to find that it was the old 744 and not the one featuring the bed

What a shame. I think LH can do -especially having 3 different layouts (old First Class, B744 First Class with Bed and New First Class). LH needs to streamline their top notch First Class to one product!

Quoting abrelosojos (Thread starter):
As I began eating, I begun to realize why LH (despite its vastly inferior products) had made so much inroad into the Indian market – they had customized the experience to India while remaining true to their German roots.
Quoting abrelosojos (Thread starter):
focus on the Indian menu, which looked really good.

Ever tried the Lufthansa Special Hindu Menu? Make sure to pre-order it next time! Have a look on their web-page:

"Hindu meal - No beef and veal, prepared and spiced Indian style (available only in First and Business Class)"

[Edited 2012-12-20 11:09:08]

User currently online817Dreamliiner From Montserrat, joined Jul 2008, 2068 posts, RR: 1
Reply 5, posted (1 year 3 months 3 weeks 6 days 10 hours ago) and read 20001 times:

Another great report Alex!

Too bad you got a 747 with the old first class seats, the ptv looks exactly like the one I had on my BA flight in economy, and I can see why you were disappointed. But other than that great report again! The food options looked pretty good as well. By the way, I just posted my report from a couple days ago, hope you have a chance to read it!  

Thanks for sharing your report, looking forward to your next!



Reality be Rent. Synapse, break! Vanishment, This World!
User currently offlinevtmaa From India, joined Oct 2006, 107 posts, RR: 0
Reply 6, posted (1 year 3 months 3 weeks 6 days 8 hours ago) and read 19786 times:

Another great TR. I truly enjoy reading your TR's and am deeply jealous of your travels!

Chettinad is a region 400KM south of MAA (closer to TRZ) in Tamil Nadu state. It is famous for its cuisine and beautiful palaces.

Happy holidays


User currently offlineblrsea From India, joined May 2005, 1393 posts, RR: 3
Reply 7, posted (1 year 3 months 3 weeks 6 days 3 hours ago) and read 19370 times:

A great reprot as usual abrelosojos. I always look forward to your reports!

Quoting abrelosojos (Thread starter):
Like most of India’s new shiny airports, Bangalore has come a long way since the “bus terminal” (http://www.airliners.net/aviation-forums/trip_reports/read.main/117246/) gave away to the current modern facility. It is an overall nice facility – but, like new airports in many parts of the world, lacks a soul which say the new DEL, PEK, and even HYD has to a degree. It was too cookie-cutter Ikea-like for my liking.

The airport was designed by a consoritum consisting of Siemens, Zurich Airport and L&T(Indian construction major), with Siemens and Zurich airport being the lead design partners. The stress was on functionality and easy of flow of passengers through the airport. It does do that pretty well. However, many people weren't very happy with it as it had a "boxy" feel and had no influence of the local culture in it. After GVK took over Zurich airport's stake and some from Siements too, they are trying to expand and add more facade to the roof etc so that the airport doesn't have that "boxy" feel to it.

Quoting abrelosojos (Thread starter):
Skipping the overpriced duty-free items, I made my way to the rather generic Executive Lounge. Now, this is an absolute disaster and I missed even the old Kingfisher Lounge in the old BLR airport. The lounge was extremely crowded and there was basically not any place to sit – guess LH guests should have felt at home because I find most LH lounges to be utterly forgettable. There was no separate place for F class guests and the entire experience did not have anything premium about it.

I wouldn't blame LH for it. Rather, it is a limitation of the airport and how it was planned. There isn't much space for extra lounges. So carriers share the common lounge. If the airport had two separate levels for arrivals and departure, maybe there would have been more space for lounges.


User currently offlineabrelosojos From Venezuela, joined May 2005, 5014 posts, RR: 55
Reply 8, posted (1 year 3 months 3 weeks 5 days 22 hours ago) and read 19051 times:

Quoting themit9 (Reply 2):
Another report at your usually high and very consistent standard. Thank you for sharing your trip with LH. I flew them a long time ago in Y, it would be nice to try their premium offering but it's quite a fair way down on the bucket list at the moment.

= Thanks very much for the kind words. I'd still put the new LH FCL in the UD of a 744 in the bucket list.

Quoting themit9 (Reply 2):
It would be a nice touch, but I note EK didn't do this (excuse me for comparing everything to my only F experience)- possibly as I wasn't able to use the chauffeur drive service.

= I have had good FCL experience on most airlines - TG, 9W, LX, and SQ particularly stand out.

Quoting themit9 (Reply 2):
You get better privacy in J on most airlines now, but I think the privacy comes down to how packed the cabin is. I like it that they merged both seats into one- when was this done? Would love to try the upper deck on a 744 again before it's too late.

= Yes. Sometime in 2007?

Quoting themit9 (Reply 2):
This seems to happen to most people including me- I think there's some magic limit and after that point your post is just chopped. An error message would be nice. If you go back to edit again it will get even longer as it adds more HTML tags to go with the ones previously added, so it will be chopped earlier.

Top report, thanks again.

Themit9

= Aah ... that explains it. Thanks for the reconfirmation.

Quoting kiramakora (Reply 3):

Brilliant report as usual. You cannot pay me enough to fly those seats as a revenue First class passenger. It really looks more business class!

= Thanks.

Quoting debonair (Reply 4):
What a shame. I think LH can do -especially having 3 different layouts (old First Class, B744 First Class with Bed and New First Class). LH needs to streamline their top notch First Class to one product!

= And, the worst part is you really never know what you're getting into. I am not a huge fan of the new FCL - the bed is my favourite thus far.

Quoting debonair (Reply 4):
Ever tried the Lufthansa Special Hindu Menu? Make sure to pre-order it next time! Have a look on their web-page:

= No. Gotta try it I guess! BTW, where is my itinerary with creative routing  ?

Quoting 817Dreamliiner (Reply 5):
Too bad you got a 747 with the old first class seats, the ptv looks exactly like the one I had on my BA flight in economy, and I can see why you were disappointed. But other than that great report again! The food options looked pretty good as well. By the way, I just posted my report from a couple days ago, hope you have a chance to read it!  

= It is on my to-do list. I have been on a sabbatical from the site, and just getting back into it. BTW, I thought of BA's 763's in Y when I see the LH screen.

Quoting vtmaa (Reply 6):
Another great TR. I truly enjoy reading your TR's and am deeply jealous of your travels!

Chettinad is a region 400KM south of MAA (closer to TRZ) in Tamil Nadu state. It is famous for its cuisine and beautiful palaces.

Happy holidays

= Thanks for the lesson. I wonder if they offer the same on ex-MAA itineraries. Happy Holidays to you as well.

Quoting blrsea (Reply 7):

A great reprot as usual abrelosojos. I always look forward to your reports!

= Thanks mate.

Quoting blrsea (Reply 7):
The airport was designed by a consoritum consisting of Siemens, Zurich Airport and L&T(Indian construction major), with Siemens and Zurich airport being the lead design partners. The stress was on functionality and easy of flow of passengers through the airport. It does do that pretty well. However, many people weren't very happy with it as it had a "boxy" feel and had no influence of the local culture in it. After GVK took over Zurich airport's stake and some from Siements too, they are trying to expand and add more facade to the roof etc so that the airport doesn't have that "boxy" feel to it.

= Absolutely! I think GVK has learned their lesson with BOM though. I got a private tour the other day and it looks absolutely gorgeous!

Quoting blrsea (Reply 7):
I wouldn't blame LH for it. Rather, it is a limitation of the airport and how it was planned. There isn't much space for extra lounges. So carriers share the common lounge. If the airport had two separate levels for arrivals and departure, maybe there would have been more space for lounges.

= Fair enough ... but the LH SM could have been far more pro-active. I have flown out with BA in FCL from BLR and they have gone out of their way to help ... including giving me phone internet vouchers because my WiFi cannot connect to airport wireless being a non-Indian number.

Thanks a lot for stopping by everyone.

Saludos,
A.



Live, and let live.
User currently offlineAirAfreak From United States of America, joined Apr 2012, 665 posts, RR: 0
Reply 9, posted (1 year 3 months 3 weeks 5 days 20 hours ago) and read 18846 times:
Support Airliners.net - become a First Class Member!

Hello there!!!

This was a very refreshing trip report to read as I have heard so many negatives among this forum re Lufthansa. Reading this report with the fabulous Ms. Sonia reminded me of when I used to frequent LH418/419 on the DC-10. These flights were always staffed by a friendly, warm, genuine, caring, attentive cabin crew. I have nothing but the fondest memories of Lufthansa in my personal experience and reading this just might make me cheat on my beloved Skyteam for another memorable moment with LH!!!

I'm very happy to hear you've had such wonderful cabin crew. For me personally, I would rather have this experience as opposed to an SQ Suite Experience. People make the best impressions.

Bon Voyage to Caracas!

AirAfreak =]



Do you lead an Intercontinental life?
User currently offlineIrishAyes From United States of America, joined Jan 2008, 2087 posts, RR: 15
Reply 10, posted (1 year 3 months 3 weeks 5 days 12 hours ago) and read 18418 times:

Hey friend,

Long time no talk. You've disappeared off the face of the earth. Nice to know you're alive! Thanks for writing. We need to have a long catch-up!

Unfortunately, the lounge situation in Indian airports is pretty ambiguous and borderline unacceptable. Again, I return to this often, but regrettably (to me) it seems like another casualty of AI's inability to join Star. At this point in time, hypothetically, there probably would be designated Star Alliance lounges in DEL, BOM, HYD, BLR, etc. designed in close collaboration between AI and LH. Heck, you might have even found a situation rivaling that of TK's lounge in IST (not that I have been) but in any event, my point being, the opportunity costs of that missed deadline have really been consequential, but that is just my own line of thought. You are welcome to disagree.

I have such a love/no-love relationship with Lufthansa (hate would be too strong of a word here). I have flown on them so many times to India ever since I was a young boy (although you have flown them to India more than I have probably) and the ride on that 747-400 brings back so many memories of nostalgia. Lufthansa MediaWorld was what got me into Bollywood when I flew LH 760/761 rotations back as a teenager pre-9/11. Those SAME NUMBERS are still used today.

Lufthansa legitimately was once the King of the Hill when it came to India flights, and now that position is in major jeopardy. The shake-ups these days involving that entire Group are so unprecedented, I'm not even sure where to begin.

With that being said, it becomes necessary to return to your TRs to evaluate how they can maintain their position. In some respects, it's comforting to see that the catering outperforms their peers, and despite the lack of updated seat product, it functioned well to basic standards.

The soft service aspect is also telling. LH heavily staffs their India flights with Indian crews; moreso than I have found on the likes of LX + others it seems, and that warms my heart so much. Ms. Sonia reminds me of some of the rare AI gems you come across who have been working in the aviation sector for years on this Indian intercontinental routes and seem to know every single nugget of information that can sustain conversation for hours.

A few weeks back, at a Diwali party up in Lake Forest, the place was abuzz with discussing upcoming holiday travel to India, and I immersed myself with the airline discussions among the aunties and uncles. One was with an auntie (who seemed like a mute 5 mins beforehand) who just sprang to life talking about airlines, flying and travel to Indian airports, until I discovered her family used to work for the KLM local ticket office in Delhi back in the day, hence her expertise   It's impossible for me to hide a glowing smile when you hear aunties rave (or rant) about their airline experiences and use everything from the head shakes, the hand motions (the Bangals move with them) and the eyebrows gesticulate their inner emotions about the Journey Back To The Motherland.

Anyways, I am off on a tangent here, but I wanted to say that I love being able to relate to people who share the same passions. Thanks again for the TR, un abrazo, happy holidays and New Years!



next flights: msp-phx-slc, msp-mdw, ord-sju, sju-dfw-ord, msp-dfw, dfw-phl, phl-msp, jfk-icn, icn-hkg-bkk-cdg
User currently offlinethegivenone From Austria, joined Jan 2008, 189 posts, RR: 2
Reply 11, posted (1 year 3 months 3 weeks 5 days 12 hours ago) and read 18389 times:

Hi aberlosojos,

I have said it before and I will say it again – I will never get tired of LH First reviews. This largely because I have been saving up all of my M&M miles for an award ticket in LH F.

Quoting abrelosojos (Reply 1):
I have flown more flights on Lufthansa than almost any other airline … and the crew on-board irrespective of class are very consistent … pleasant (but not overly friendly), task oriented, and (as I have said before for the lack of better word) very German.

I just stepped off LH 423 from BOS-FRA and the crew held perfectly to this description! Glad to hear though that there are Ms. Sonia's out there!

The standard to which you hold your trip reports and the diversity of routes you manage to fly are an inspiration to all of us. Thank you for sharing – I look forward to the continued segment to CSS!


User currently offlinePlaneHunter From Germany, joined Mar 2006, 6639 posts, RR: 78
Reply 12, posted (1 year 3 months 3 weeks 4 days 23 hours ago) and read 17915 times:

Hi A.,

very detailed review of LH's old F Class. When I saw the title I thought you would present the new F Class on the 748...maybe that's already planned?

You were really unlucky to get one of the few birds with old F Class. What I found most ridiculous were these Y Class style headphones...

Quoting abrelosojos (Thread starter):
Interestingly, LH still must have a hold of the Indian origin market as the other 3 people on the flight were Indians.

748s to DEL and BLR, that says a lot. The FRA-SFO service in particular is very popular among Indian businessmen.

Quoting abrelosojos (Thread starter):

After a little while, sparkling wine/OJ/water was offered, and I settled in with some Laurent-Perrier 2004 – which barely is OK as a JCL champagne,

What's so bad about it?

Quoting abrelosojos (Thread starter):
However, the LH inflight magazines continues to be one of the best out there with a section on their fleet that even gets a nod former A.Net resident expert “PH”.

  

Quoting abrelosojos (Reply 1):
** For whatever reason, I can't post the entire thing **
** Does anyone know why? **

Reports get cut off for whatever reason once a certain length is reached.

Quoting abrelosojos (Reply 1):
and the crew on-board irrespective of class are very consistent … pleasant (but not overly friendly), task oriented, and (as I have said before for the lack of better word) very German.

I'm not overly happy about this generalization...

Quoting abrelosojos (Thread starter):
Funny how my theory continues to hold about the pecking order of flights … almost aLL flights from Africa I have been on land remote; half of my CCS flights land remote; nearly all my flights to Asia (NRT/HKG/DEL/BLR – except China) and North America (BOS/JFK) land at a gate …

There are simply not enough gates at FRA - so why not block the gates for planes which also get gate positions at the destination? I guess Americans are less used to remote parking positions than people from Africa.


PH



Nothing's worse than flying the same reg twice!
User currently offlinegabrielchew From United Kingdom, joined Aug 2005, 3020 posts, RR: 12
Reply 13, posted (1 year 3 months 3 weeks 4 days 15 hours ago) and read 17605 times:

Quoting abrelosojos (Thread starter):
A ticket in First Class on a simple BLR/FRA/CCS itinerary on an airline I know rather well.

What interesting timing. Had my original plan worked, I would have flown this exact flight in First back from India, rather than the SV route I took in the end. Great to see what I missed (and by the looks of it, not that much).

Quoting abrelosojos (Thread starter):
However, upon reaching the upper-deck, I was disappointed to find that it was the old 744 and not the one featuring the bed .

Had I flown this route, the 1 thing I would have hoped for was the refreshed 744 cabin, or, of course, the 748.

Quoting abrelosojos (Thread starter):
(Usual LH amenities – dingy lighting)

Nothing special in the F class lav? Very dissapointing.

Thanks for posting!



http://my.flightmemory.com/shefgab Upcoming flights: LHR-JMK,JTR-LHR-WAW,MSQ-FRA-EZE,IGR-EZE-CUN,MEX-FRA-LCY,LHR-TXL-LHR
User currently offlineba319-131 From United Kingdom, joined Jan 2001, 8426 posts, RR: 55
Reply 14, posted (1 year 3 months 3 weeks 4 days 10 hours ago) and read 17341 times:
Support Airliners.net - become a First Class Member!

Hi Alex,

Finally found some time to sit down and digest, another most enjoyable read, thanks for taking the time.

Quoting abrelosojos (Thread starter):
One thing I noted was the total lack of the “F-experience” on LH at any outstation airports. Most other airlines go out of their way to greet F passengers – like elsewhere in their network, this was not the case for LH.

- Indeed continuity is an important thing in my book, odd LH have not realised this for their most important customers.

Quoting abrelosojos (Thread starter):
LH staff were nowhere to be seen and even when the lounge attendant rang the LH station manager, he failed to show up. After Asmara, it wasn’t a shock that these LH staff members were so aloof to their premium customers.

- Very poor, what is it with this aloof business in India? - it seems to be rife.

Quoting abrelosojos (Thread starter):
Upon entering the aircraft, the purser greeted me and directed me upstairs. There is something remarkable still about climbing the stairs of a 747

- Totally agree!

Quoting abrelosojos (Thread starter):
Laurent-Perrier 2004 – which barely is OK as a JCL champagne, and fails terribly as something served in - not being chilled did not help either.

- Flat and warm champagne, regardless of brand and age, is a waste of a drink.

Quoting abrelosojos (Thread starter):
“Executive Lounge”

- What a naff looking lounge, looks more like a cheap cafe!

Quoting abrelosojos (Thread starter):
LH’s F seats basically look like a regular J cabin on most airlines. Of course, LH having recognized it themselves, give you two seats with one being used for a turndown service.

- I just hate the look of these old seats, they look really naff, always have done and are now just poor even by modern JCL seat standards.

Quoting abrelosojos (Thread starter):
So, for the main course, there was a generous choice of 4 items including 2 Indian dishes – keeping with my Indian theme, I chose the Chicken Chettinad which I have never tasted before. Can one of our Indian A.Netters point out if this is something unique to the Bangalore region? Anyways, the meal was absolutely perfect. The rice just melted in my mouth and the chicken and the dal was befitting a top class restaurant. Moreover, the accompanying spices and sauces were just perfect and accentuated the meal. The best part … generous portions!

- What a great looking meal and as you say, generous portions, nice!

All in all the staff and food seemed to have saved this flight, the sooner the new FCL cabin roll out is complete the better.

Cheers

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333,342
User currently offlineThe777Man From United States of America, joined Jul 1999, 6402 posts, RR: 55
Reply 15, posted (1 year 3 months 3 weeks 3 days 20 hours ago) and read 16908 times:

Hi Alex !

Thanks for yet again posting an amazing report with amazing pictures !

Too bad that LH has First upstairs on the 744; it's much better in the nose on the main deck.

Quoting abrelosojos (Thread starter):
I was disappointed to find that it was the old 744 and not the one featuring the bed  .

It's looks like an angled lie-flat bed ? It's not 180 horizontal in First ????

Meal looks nice and portion looks good size too.

Very good the hear that the flight attendants were very nice and personable as well. Having the a very caring crew makes the biggest difference for between a great flight and an amazing flight.

Thanks again for posting!

The777Man



Need a Boeing 777 Firing Order....Further to fly...T5, CI, MU, LX and LH 777s
User currently offlinedc9northwest From Switzerland, joined Feb 2007, 2199 posts, RR: 7
Reply 16, posted (1 year 3 months 3 weeks 3 days 16 hours ago) and read 16784 times:

Hello Alex,

Another good report! Thanks for taking the time to write it up!

Shame LH wasn't close to perfect on your journey from BLR. However, good to hear the crew was good--no AF type problems on LH, I bet!

Food seems good, but the upper-deck seems a bit too crowded for F, in my admittedly non-expert opinion--never flew in F, and probably never will  

Anyway, thanks again--looking forward to what you might be cooking up next.

Alex


User currently offlineplaniac787 From India, joined May 2012, 240 posts, RR: 0
Reply 17, posted (1 year 3 months 3 weeks 3 days 14 hours ago) and read 16666 times:

Hi A!!

First of all , another great trip report. I specially enjoy the flights to/from india from international destinations as it lets me judge Indian airports and services they provide. I am actually surprised you did not enjoy the old generation F class service on lh. From the previous reviews on the old f cabin the separate bed is something that actually most people like. The IFE though does look outdated and the screen is pathetically small for f ( or even j class). The head phones were also a shame. Food though looks nice. Chicken chettinad is actually a typical South Indian delicacy and I am glad lufthansa was able to strike your taste buds.

Now I am travelling lh JCL from Delhi to Atlanta via Frankfurt. I would be taking the 748 and the 333. Now the 748 features the new lh j product. But from reviews I have read the new product is not really some thing exciting. The V shaped seats are a bit of a let down. Even though flat seats are a good improvement. What I am really excited about it that I ll get to try out the 2 JCL cabins side by side because the 333 is still in old configuration. Thus I ll be able to compare the two and come up with some stats.

The trip report will be following shortly.

Cheers.

Pradat.



Be the change you want to see in the world- M.K.Gandhi
User currently offlineabrelosojos From Venezuela, joined May 2005, 5014 posts, RR: 55
Reply 18, posted (1 year 3 months 3 weeks 3 days 10 hours ago) and read 16431 times:

Quoting AirAfreak (Reply 9):
This was a very refreshing trip report to read as I have heard so many negatives among this forum re Lufthansa. Reading this report with the fabulous Ms. Sonia reminded me of when I used to frequent LH418/419 on the DC-10. These flights were always staffed by a friendly, warm, genuine, caring, attentive cabin crew. I have nothing but the fondest memories of Lufthansa in my personal experience and reading this just might make me cheat on my beloved Skyteam for another memorable moment with LH!!!

= Thanks. Ms. Sonia is a legend. I don't think LH is in generally that negative -- it is just that it does not stand out. Why are you such a Skyteam person? I used to be with them, and generally like Delta. But between my complete disdain for Air France, devaluation of SkyPesos, and lackluster new airline adds, I have migrated away.

Quoting AirAfreak (Reply 9):
I'm very happy to hear you've had such wonderful cabin crew. For me personally, I would rather have this experience as opposed to an SQ Suite Experience. People make the best impressions.

= Agreed.

Quoting IrishAyes (Reply 10):
Long time no talk. You've disappeared off the face of the earth. Nice to know you're alive! Thanks for writing. We need to have a long catch-up!

= Yes. We must catch up for sure. I have been a lot in the U.S. but busy with a potential merger ...

Quoting IrishAyes (Reply 10):
Unfortunately, the lounge situation in Indian airports is pretty ambiguous and borderline unacceptable. Again, I return to this often, but regrettably (to me) it seems like another casualty of AI's inability to join Star. At this point in time, hypothetically, there probably would be designated Star Alliance lounges in DEL, BOM, HYD, BLR, etc. designed in close collaboration between AI and LH. Heck, you might have even found a situation rivaling that of TK's lounge in IST (not that I have been) but in any event, my point being, the opportunity costs of that missed deadline have really been consequential, but that is just my own line of thought. You are welcome to disagree.

= The lounges in DEL are pretty good, and I LOVE the new BOM airport that starts up next year. BLR was a disgrace however.

Quoting IrishAyes (Reply 10):
I have such a love/no-love relationship with Lufthansa (hate would be too strong of a word here). I have flown on them so many times to India ever since I was a young boy (although you have flown them to India more than I have probably) and the ride on that 747-400 brings back so many memories of nostalgia. Lufthansa MediaWorld was what got me into Bollywood when I flew LH 760/761 rotations back as a teenager pre-9/11. Those SAME NUMBERS are still used today.

= Agreed as I have the same kind of relationship with LH ... but not much hate as I think the airline is consistently average at least.

Quoting IrishAyes (Reply 10):
The soft service aspect is also telling. LH heavily staffs their India flights with Indian crews; moreso than I have found on the likes of LX + others it seems, and that warms my heart so much. Ms. Sonia reminds me of some of the rare AI gems you come across who have been working in the aviation sector for years on this Indian intercontinental routes and seem to know every single nugget of information that can sustain conversation for hours.

= Also agreed in general with the Indian crews operating the flights are far superior ... but Ms. Sonia was not Indian.

Quoting IrishAyes (Reply 10):
A few weeks back, at a Diwali party up in Lake Forest, the place was abuzz with discussing upcoming holiday travel to India, and I immersed myself with the airline discussions among the aunties and uncles. One was with an auntie (who seemed like a mute 5 mins beforehand) who just sprang to life talking about airlines, flying and travel to Indian airports, until I discovered her family used to work for the KLM local ticket office in Delhi back in the day, hence her expertise   It's impossible for me to hide a glowing smile when you hear aunties rave (or rant) about their airline experiences and use everything from the head shakes, the hand motions (the Bangals move with them) and the eyebrows gesticulate their inner emotions about the Journey Back To The Motherland.

Anyways, I am off on a tangent here, but I wanted to say that I love being able to relate to people who share the same passions. Thanks again for the TR, un abrazo, happy holidays and New Years!

= LOL. Happy holiday to you my friend as well.

Quoting thegivenone (Reply 11):
I have said it before and I will say it again – I will never get tired of LH First reviews. This largely because I have been saving up all of my M&M miles for an award ticket in LH F

= Any idea where you will be saving it for?

Quoting thegivenone (Reply 11):
I just stepped off LH 423 from BOS-FRA and the crew held perfectly to this description! Glad to hear though that there are Ms. Sonia's out there!

= Haha ... I just flew on that on Friday.

Quoting thegivenone (Reply 11):
The standard to which you hold your trip reports and the diversity of routes you manage to fly are an inspiration to all of us. Thank you for sharing – I look forward to the continued segment to CSS!

= You're welcome. Thanks for reading.

Quoting PlaneHunter (Reply 12):
very detailed review of LH's old F Class. When I saw the title I thought you would present the new F Class on the 748...maybe that's already planned?

= I have flown the 748 FCL a few times now ... but only for work, and I don't write TR's on those. To be honest, the other 748 FCL is my favorite layout for LH. The one where the bed is permanent.

Quoting PlaneHunter (Reply 12):
You were really unlucky to get one of the few birds with old F Class. What I found most ridiculous were these Y Class style headphones...

= It is a shame isn't it?

Quoting PlaneHunter (Reply 12):
748s to DEL and BLR, that says a lot. The FRA-SFO service in particular is very popular among Indian businessmen.

= Ya. I was talking to an LH director who said that DEL was consistently one of their highest yielding routes.

Quoting PlaneHunter (Reply 12):
What's so bad about it?

= It is a crappy and cheap champagne which is usually served in YCL in many airlines. It is acceptable in J, but in F, it is pretty bad.

Quoting PlaneHunter (Reply 12):
I'm not overly happy about this generalization...

= Fair enough ... but trying to find another way of describing.

Quoting gabrielchew (Reply 13):
Nothing special in the F class lav? Very dissapointing.

= Nope.

Quoting ba319-131 (Reply 14):
Finally found some time to sit down and digest, another most enjoyable read, thanks for taking the time.

= Always.

Quoting ba319-131 (Reply 14):
- Indeed continuity is an important thing in my book, odd LH have not realised this for their most important customers.

= Weird isn't it?

Quoting ba319-131 (Reply 14):
- Very poor, what is it with this aloof business in India? - it seems to be rife.

= Actually, I find customer service in India usually top notch -- this was more this guy @ LH.

Quoting ba319-131 (Reply 14):
- Flat and warm champagne, regardless of brand and age, is a waste of a drink.

= You and I have fine taste  .

Quoting The777Man (Reply 15):
Too bad that LH has First upstairs on the 744; it's much better in the nose on the main deck.

= Agreed my friend. I joke with a friend that amateurs like FCL in the UD  .

Quoting The777Man (Reply 15):
It's looks like an angled lie-flat bed ? It's not 180 horizontal in First ????

= Nah. It is full flat.

Quoting dc9northwest (Reply 16):
Shame LH wasn't close to perfect on your journey from BLR. However, good to hear the crew was good--no AF type problems on LH, I bet!

= Haha. One thing LH is NOT is AF rude. Though, FRA increasingly has begun to annoy me as much as CDG for transfer.

Quoting dc9northwest (Reply 16):
Food seems good, but the upper-deck seems a bit too crowded for F, in my admittedly non-expert opinion--never flew in F, and probably never will  

= Can you imagine that before they gave 2 seats per person, F used to have 16 up there?!

Quoting planiac787 (Reply 17):
I am actually surprised you did not enjoy the old generation F class service on lh. From the previous reviews on the old f cabin the separate bed is something that actually most people like.

= This is not the plane with the separate bed - that is a nice cabin. Remember, FCL on the 747-series in LH are 3 types.

Quoting planiac787 (Reply 17):
Chicken chettinad is actually a typical South Indian delicacy and I am glad lufthansa was able to strike your taste buds.

= Yes. Good to know.

Quoting planiac787 (Reply 17):
Now I am travelling lh JCL from Delhi to Atlanta via Frankfurt. I would be taking the 748 and the 333. Now the 748 features the new lh j product. But from reviews I have read the new product is not really some thing exciting. The V shaped seats are a bit of a let down. Even though flat seats are a good improvement. What I am really excited about it that I ll get to try out the 2 JCL cabins side by side because the 333 is still in old configuration. Thus I ll be able to compare the two and come up with some stats.

= The V shape is not good because you end up playing with your neighbour's legs ... but still a VAST improvement over the current JCL LH seats. Have fun, and I look forward to the TR.

Thanks a lot for reading everyone, and happy holidays.

Saludos,
A.



Live, and let live.
User currently offlineMHTripple7 From United States of America, joined Feb 2008, 1100 posts, RR: 8
Reply 19, posted (1 year 3 months 3 weeks 3 days 9 hours ago) and read 16312 times:

Great report Alex! I can't imagine flying from BLR all the way to CCS. Must be exhausting, however, I am sure you're very accustomed to it at this point.

Quoting abrelosojos (Thread starter):
One thing I noted was the total lack of the “F-experience” on LH at any outstation airports.

How interesting, because the F-Class experience on the ground in FRA seems to be among the best in the world from what I've seen.

Quoting abrelosojos (Thread starter):
Here, boarding was delayed for no apparent reason and we waited until boarding time had passed without anything being said. Again, poor form.

I'm surprised to read this, seems very "un-German". Didn't this happen to you departing Eritrea as well?

Quoting abrelosojos (Thread starter):
These design elements are accentuated in First which have long epitomized the pinnace of commercial aviation – sadly, Lufthansa’s F product on this 747 was ancient. It featured last generation seat that while comfortable just did not have the levels of privacy that is standard on global 3 class intercontinental carriers these days.

Too bad you didn't catch one of the newly-reconfigured planes. I presume your overall impression of the flight would have been significantly better.

Nonetheless, it sounds like Ms. Sonia was an awesome flight attendant who made the flight really stand out for you. I've never flown LH, but would love to give them a try at some point.

Quoting abrelosojos (Reply 1):
So how did LH stack up with the rest of the competition? Well, the new graph will tell you below. Feedback appreciated on what people think.

Awesome graph, thanks for putting that together.

Thank you for sharing!


User currently offlinemanny From United States of America, joined Sep 2006, 465 posts, RR: 0
Reply 20, posted (1 year 3 months 3 weeks 2 days 10 hours ago) and read 15707 times:

Great TR. Love to always read your trip reports.

I just got back from a last minute trip i booked on LH as it was probably the only option for a one stop flight at last minute with a price that was not phenomenally exorbitant. I flew DEN-FRA-BOM and back. I was surprised LH still had openings on the date i wanted to depart and fly back as this is peak season to go to India. And soon it became apparent why.

On the outbound the 747-400 A/C utilized on both my sectors outbound were the OLD and soon to be retired 747-400 equipment. They did not have Personal IFE. Only overboard monitors. And old crampy seats. The interiors were showing their age. On the inbound the BOM-FRA flight was still with these old interiors. Its only on the FRA-DEN segment we got a 747-400 with updated interiors and the personal IFE which was not adequate by today's standards. The new economy seats which were thinner and provided about an inch of more leg room. Now i can understand LH ignoring the DEN market. Its a beggars cannot be choosers market with only 3 nonstop flights to Europe and a much smaller market than BOM. But what surprised me was that the BOM flights are with equipment that are older, with clearly outtdated interiors. You would think they would be trying harder to compete specially when they have somewhat better product on the 744's and then the newly inducted 748's.


User currently offlinestipica From Croatia, joined Feb 2011, 422 posts, RR: 8
Reply 21, posted (1 year 3 months 3 weeks 2 days 5 hours ago) and read 15505 times:

Hi abrito , glad that you are here !!!
not to worry we all have backlogs and enough stress in our life ... so this is hobby and stress is banned  
Quoting abrelosojos (Thread starter):
and basically you should not belong to the aviation community if you have not heard of them.

hahahhahahahahha come on ...this is too strong statement ... even my mother knows for LH ...
is this deja vu moment   

Quoting abrelosojos (Thread starter):
of their way to greet F passengers – like elsewhere in their network, this was not the case for LH.

Do you have an opinion why is this so ?

Quoting abrelosojos (Thread starter):
No wonder so many of them keep flocking away to Mid East carriers.

I think this is just a myth the core of the market is very well protected ... but of course I'm a complete amateur

Quoting abrelosojos (Thread starter):
Unlike other LH night flights which left me starving, I quite liked this approach.

is this something dedicated for Indian market or new concept

Quoting abrelosojos (Reply 1):
Finally, she took my address and promised me she would send me any new 747-8 merchandize … not a surprise, I got several a month later in the mail.

wow why nobody asks me for address and I am always kind and not demanding ...she is great

Quoting abrelosojos (Reply 1):
Funny how my theory continues to hold about the pecking order of flights

seems like conspiracy hmmm Croatia is not important market for LH but my statistic shows 90% of flights using jet bridges

Quoting abrelosojos (Reply 1):
(My favourite part of FRA)

last time I stood in front of the board over an hour

Quoting abrelosojos (Reply 1):
Pajamas: Why is there only one size?

for two reasons ... LH is concerned for its passengers health and own profit ... with starvation and distribution of healthy food ( apples and rye bread ) one small-slim size pajamas is a goal for LH passenger ... lighter passengers ,less fuel consumption ,higher profits ... the same as the NEK seats but more subtle approach ... and you are aviation consultant ? hheheehehhehe
thanks Alex for nice report , wish you all the best and hope that you will continue with your hobby ... stipica  



Open your eyes and think
User currently offlineMSS658 From Belgium, joined Oct 2010, 2472 posts, RR: 15
Reply 22, posted (1 year 3 months 3 weeks 1 day 9 hours ago) and read 15051 times:

Hi Alex

Great report about LH, thanks for sharing!
Now we are able to match up with the standard LH leg, too bad your A/C still was not reconfigured. Hope the new product is better in terms of hard product.
Nice to see that you had a great chat with Ms Sonia, That does make the flight. I had the same thing on my BRU-JFK flight.

Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
User currently offlineadamspotter From Netherlands, joined Feb 2011, 1110 posts, RR: 3
Reply 23, posted (1 year 3 months 3 weeks 1 day 8 hours ago) and read 14987 times:
Support Airliners.net - become a First Class Member!

Hi abrelosojos,

Another great report as usual. Ms. Sonia sure sounds like a gem, if only more FAs were like that!
Shame you still got the old F product which is very outdated. Those Y class headphones, uggh. Nevertheless the food looks excellent  

Thanks for sharing!

cheers,

Brendan


User currently offlinefidelidade From Brazil, joined Dec 2012, 29 posts, RR: 0
Reply 24, posted (1 year 3 months 2 weeks 5 days 5 hours ago) and read 14274 times:

Very interesting report. I don't like the seat too much and I have flown this route many times because of my business interest promoting Brazil in India. Keep up excellent work and tell me when you are in Brazil next time.

Diversao garantida no Brasil!


User currently offlineabrelosojos From Venezuela, joined May 2005, 5014 posts, RR: 55
Reply 25, posted (1 year 3 months 1 week 4 days 11 hours ago) and read 13567 times:

Quoting MHTripple7 (Reply 19):
Great report Alex! I can't imagine flying from BLR all the way to CCS. Must be exhausting, however, I am sure you're very accustomed to it at this point.

= Ya, I am kind of used to it by now. I also like being the only one at check-in with weird legs. Though, shockingly, I had 8 passengers who were doing this same routing. A lot of "random" nationalities can be found in the Bangalore Hi-Tec corridor.

Quoting MHTripple7 (Reply 19):
How interesting, because the F-Class experience on the ground in FRA seems to be among the best in the world from what I've seen.

= Absolutely agreed. This is what baffles me as there is usually a more generous employee: passenger ratio at these outstations.

Quoting MHTripple7 (Reply 19):
I'm surprised to read this, seems very "un-German". Didn't this happen to you departing Eritrea as well?

= Yup. I have not had a good LH F/J boarding/greeting experience at quite a few outstations in the past year.

Quoting MHTripple7 (Reply 19):
Too bad you didn't catch one of the newly-reconfigured planes. I presume your overall impression of the flight would have been significantly better.

= Absolutely. Though, my favourite FCL seats remain the 747-400's that have been refub.

Quoting MHTripple7 (Reply 19):
Nonetheless, it sounds like Ms. Sonia was an awesome flight attendant who made the flight really stand out for you. I've never flown LH, but would love to give them a try at some point.

= Yes. Ms. Sonia was a legend ... maybe, on the next trip to Africa? Where are you wanting to go next?

Quoting MHTripple7 (Reply 19):
Awesome graph, thanks for putting that together.

= Thanks. I am rather proud of it  
Quoting manny (Reply 20):
Great TR. Love to always read your trip reports.

= Thanks mate.

Quoting manny (Reply 20):
I just got back from a last minute trip i booked on LH as it was probably the only option for a one stop flight at last minute with a price that was not phenomenally exorbitant. I flew DEN-FRA-BOM and back. I was surprised LH still had openings on the date i wanted to depart and fly back as this is peak season to go to India. And soon it became apparent why.

On the outbound the 747-400 A/C utilized on both my sectors outbound were the OLD and soon to be retired 747-400 equipment. They did not have Personal IFE. Only overboard monitors. And old crampy seats. The interiors were showing their age. On the inbound the BOM-FRA flight was still with these old interiors. Its only on the FRA-DEN segment we got a 747-400 with updated interiors and the personal IFE which was not adequate by today's standards. The new economy seats which were thinner and provided about an inch of more leg room. Now i can understand LH ignoring the DEN market. Its a beggars cannot be choosers market with only 3 nonstop flights to Europe and a much smaller market than BOM. But what surprised me was that the BOM flights are with equipment that are older, with clearly outtdated interiors. You would think they would be trying harder to compete specially when they have somewhat better product on the 744's and then the newly inducted 748's.

= That is indeed disappointing ... but keep in mind that LH actually has VERY few refub aircraft vs. their entire fleet. It has to go somewhere  . I find LH in YCL to be mostly forgettable.

Quoting stipica (Reply 21):
Hi abrito , glad that you are here !!!
not to worry we all have backlogs and enough stress in our life ... so this is hobby and stress is banned  

= Yup.

Quoting stipica (Reply 21):
Quoting abrelosojos (Thread starter):
of their way to greet F passengers – like elsewhere in their network, this was not the case for LH.

Do you have an opinion why is this so ?

= These agents don't have enough supervision from FRA. I have had these obnoxious agents in many places - recently, LAX. Thankfully, the ones I experience on a frequent basis in CCS are angels.

Quoting stipica (Reply 21):
Quoting abrelosojos (Thread starter):
No wonder so many of them keep flocking away to Mid East carriers.

I think this is just a myth the core of the market is very well protected ... but of course I'm a complete amateur

= Not really a myth. There has been significant moves away in the YCL crowd to Mid-East and TK for some time. Now, the loyalty driven ones, especially those based in India, are moving to the Mid-East/TK carriers as well. Note EK's strong loyalty following in India as a prime example. LH still has some of those who have strong U.S. connections, but the growth is not driven by them.

Quoting stipica (Reply 21):
Quoting abrelosojos (Thread starter):
Unlike other LH night flights which left me starving, I quite liked this approach.

is this something dedicated for Indian market or new concept

= I have actually had this happen 3 times in a row from very different markets. Maybe, all my whining is having an effect?

Quoting stipica (Reply 21):
Quoting abrelosojos (Reply 1):
Finally, she took my address and promised me she would send me any new 747-8 merchandize … not a surprise, I got several a month later in the mail.

wow why nobody asks me for address and I am always kind and not demanding ...she is great

= Are you saying I am not always kind and am demanding ;?

Quoting stipica (Reply 21):
seems like conspiracy hmmm Croatia is not important market for LH but my statistic shows 90% of flights using jet bridges

= Croatia is actually an important European market for LH.

Quoting stipica (Reply 21):
ast time I stood in front of the board over an hour

= You have issues ... but you know that  .

Quoting stipica (Reply 21):
for two reasons ... LH is concerned for its passengers health and own profit ... with starvation and distribution of healthy food ( apples and rye bread ) one small-slim size pajamas is a goal for LH passenger ... lighter passengers ,less fuel consumption ,higher profits ... the same as the NEK seats but more subtle approach ... and you are aviation consultant ? hheheehehhehe
thanks Alex for nice report , wish you all the best and hope that you will continue with your hobby ... stipica  

=  . Sometimes, even I don't know. But cost is probably a good guess in these things.

Quoting MSS658 (Reply 22):

Hi Alex

Great report about LH, thanks for sharing!
Now we are able to match up with the standard LH leg, too bad your A/C still was not reconfigured. Hope the new product is better in terms of hard product.
Nice to see that you had a great chat with Ms Sonia, That does make the flight. I had the same thing on my BRU-JFK flight.

Greetings
Marc

= Thanks Marc. Are you in BRU these days? I have an engagement with a carrier close to you ...

Quoting adamspotter (Reply 23):

Hi abrelosojos,

Another great report as usual. Ms. Sonia sure sounds like a gem, if only more FAs were like that!
Shame you still got the old F product which is very outdated. Those Y class headphones, uggh. Nevertheless the food looks excellent  

Thanks for sharing!

cheers,

Brendan

= Thanks Brendan. Yes, the YCL headphones are so pathetic.

Quoting fidelidade (Reply 24):
Very interesting report. I don't like the seat too much and I have flown this route many times because of my business interest promoting Brazil in India. Keep up excellent work and tell me when you are in Brazil next time.

Diversao garantida no Brasil!

= Thanks. Brazil-India market continues to grow very strongly. Look at TK's GRU-IST flight and the amount of connections to India ... especially to DEL.

Thank you for all the comments.

Saludos,
A.



Live, and let live.
User currently offlinestipica From Croatia, joined Feb 2011, 422 posts, RR: 8
Reply 26, posted (1 year 3 months 1 week 4 days 4 hours ago) and read 13298 times:

Abrito ... I am not a person who like to debate with professional man, because I have no knowledge of it, and I am aware that LH and other EU giants lose market share in India, Africa or L.America, but with expression "the core of the market is very well protected" I was thinking more on the political-industrial-banking protection and contracts , that all these companies (LH BA AF TK EK or any ) are actually enjoying ... so behind the curtain things look different ... major threats have emerged as the major cooperation ... so  
Quoting abrelosojos (Reply 25):
Maybe, all my whining is having an effect?

beware with the wishes and watch the weight heheheh

Quoting abrelosojos (Reply 25):
Are you saying I am not always kind and am demanding ;?

come on you are not    hehehe honestly I'm just jealous as you always get a extra service and mail

Quoting abrelosojos (Reply 25):
Croatia is actually an important European market for LH.

important !? with not so honorable methods LH compliantly control Croatian market and OU ... so some "special treatment" is not required

Quoting abrelosojos (Reply 25):
You have issues ... but you know that

yes I know and my psychologist is totally confused hehehe

Quoting abrelosojos (Reply 25):
But cost is probably a good guess in these things.

cutting cutting cutting for what ? for more paper ... Jesus !!! ...
bye-bye stipica  



Open your eyes and think
User currently offlineKHI747 From United States of America, joined Oct 2000, 1614 posts, RR: 1
Reply 27, posted (1 year 3 months 1 week 3 days 20 hours ago) and read 13028 times:

Nice objective report as always Abrelosojos - if there is 1 TR i always click on, its usually the one posted by you.

I dont know how long LH intends to retain its B744's, but the premium classes desperately need to be updated with their flagship F and J products.

Btw - i dropped you a PM a few weeks back. Im wondering if you ever got around to seeing it? Thanks !


User currently offlineAirAfreak From United States of America, joined Apr 2012, 665 posts, RR: 0
Reply 28, posted (1 year 3 months 1 week 3 days 18 hours ago) and read 12975 times:
Support Airliners.net - become a First Class Member!

Quoting abrelosojos (Reply 18):
Why are you such a Skyteam person?

In my life, I have travelled so much from such a young age due to the frequent flying from mother to father and vice versa. Most of my memories and special moments from flying just happen to be some of the airlines that are now Skyteam. My father enrolled me in Pan Am Worldpass and by the time my Worldpass account was transferred into Delta Frequent Flier, I had nearly 400,000 miles. So, I associate Delta and Skyteam with Pan Am and to this day I frequently have the pleasure of having a former PA Attendant look after me on DL. And then, Korean Air was another airline I've flown with (my mother lived in Seoul) and just a friendly smile would always warm my heart. Air France (I went to school in Paris) was another major part of my travel experience and I've never had any issues with them except for just one time, a delayed bag, but this is just material so I do not really hold it against them. Northwest was always above and beyond in my personal opinion over and above any other USA-based airline with their special touches. And finally KLM, which I fell in love with them last winter. They are so welcoming when you reach the bottom of the jetway and they really exude this genuine warmth. I have also had some of the best experience with LH so reading your trip report brought me back to the period of my life where I frequently flew IAD-FRA. I'm a sucker for a friendly face. I could care less about food (I am a foodie) but I am a little old-fashioned and I miss the days when fellow human beings treated one another with decency and respect. I am only 33 years old, but I have lived a lifetime and the things I value in life are not monetary and superficial. I have been privileged throughout my life thanks to travel and the exposure of culture. All of the airlines I have mentioned have made some little impact/spark and it just so happens that now, they are members of Skyteam.

I hope I've answered your question with clarity and I would also like to thank you for your trip reports. I have followed them/you for some time before joining a.net so I hope you know you are appreciated with your effort and valued information.

Thank you and bon voyage,

Air Afreak =]



Do you lead an Intercontinental life?
User currently offlineabrelosojos From Venezuela, joined May 2005, 5014 posts, RR: 55
Reply 29, posted (1 year 3 months 1 week 3 days 7 hours ago) and read 12674 times:

Quoting stipica (Reply 26):
Abrito ... I am not a person who like to debate with professional man, because I have no knowledge of it, and I am aware that LH and other EU giants lose market share in India, Africa or L.America, but with expression "the core of the market is very well protected" I was thinking more on the political-industrial-banking protection and contracts , that all these companies (LH BA AF TK EK or any ) are actually enjoying ... so behind the curtain things look different ... major threats have emerged as the major cooperation ... so  

= I agree with some of the assessment - but the sales team at many of these airlines are actually fiercely competing for contracts. There has been some radical changes/wins as well. For example, the World Bank has a super lucrative contract that was primarily with AF/BA - QR is now a preferred partner, etc.

Quoting stipica (Reply 26):
beware with the wishes and watch the weight heheheh

= Let's not go there. I have gained so much weight that it is not funny. My big resolution for 2013 is to get my 6-pack back  .

Quoting stipica (Reply 26):
Quoting abrelosojos (Reply 25):
But cost is probably a good guess in these things.

cutting cutting cutting for what ? for more paper ... Jesus !!! ...
bye-bye stipica  

= Yes. More paper in the form of $$$ bills ...

Quoting KHI747 (Reply 27):
Nice objective report as always Abrelosojos - if there is 1 TR i always click on, its usually the one posted by you.

I dont know how long LH intends to retain its B744's, but the premium classes desperately need to be updated with their flagship F and J products.

Btw - i dropped you a PM a few weeks back. Im wondering if you ever got around to seeing it? Thanks !

= Thanks for the kind words. Yes, I responded to your PM. Did you not get it?

Quoting AirAfreak (Reply 28):
In my life, I have travelled so much from such a young age due to the frequent flying from mother to father and vice versa. Most of my memories and special moments from flying just happen to be some of the airlines that are now Skyteam. My father enrolled me in Pan Am Worldpass and by the time my Worldpass account was transferred into Delta Frequent Flier, I had nearly 400,000 miles. So, I associate Delta and Skyteam with Pan Am and to this day I frequently have the pleasure of having a former PA Attendant look after me on DL. And then, Korean Air was another airline I've flown with (my mother lived in Seoul) and just a friendly smile would always warm my heart. Air France (I went to school in Paris) was another major part of my travel experience and I've never had any issues with them except for just one time, a delayed bag, but this is just material so I do not really hold it against them. Northwest was always above and beyond in my personal opinion over and above any other USA-based airline with their special touches. And finally KLM, which I fell in love with them last winter. They are so welcoming when you reach the bottom of the jetway and they really exude this genuine warmth. I have also had some of the best experience with LH so reading your trip report brought me back to the period of my life where I frequently flew IAD-FRA. I'm a sucker for a friendly face. I could care less about food (I am a foodie) but I am a little old-fashioned and I miss the days when fellow human beings treated one another with decency and respect. I am only 33 years old, but I have lived a lifetime and the things I value in life are not monetary and superficial. I have been privileged throughout my life thanks to travel and the exposure of culture. All of the airlines I have mentioned have made some little impact/spark and it just so happens that now, they are members of Skyteam.

I hope I've answered your question with clarity and I would also like to thank you for your trip reports. I have followed them/you for some time before joining a.net so I hope you know you are appreciated with your effort and valued information.

Thank you and bon voyage,

Air Afreak =]

= So if you did not give the disclaimer of being 33, I would have thought you were a LOT older  . Your writing is as such  . Seems like you grew up with the Team. I have had some wonderful ex-PA agents on DL - one of them was documented here in a very early report of mine. However, since then, times have changed. I do not like AF. KE is very mediocre for me. DL is still good, and recently, a leader in terms of a legacy airline. Finally, it is the lack of global reach that keeps me with Star. I have no desire to fly some of the subrate airlines that Sky seems to be embracing.

Thanks for your comments though. It made me smile. I too have been fortunate with air travel and sometimes we just must appreciate that.

Thanks for stopping by.

Saludos,
A.



Live, and let live.
User currently offlineAirAfreak From United States of America, joined Apr 2012, 665 posts, RR: 0
Reply 30, posted (1 year 3 months 1 week 3 days 2 hours ago) and read 12428 times:
Support Airliners.net - become a First Class Member!

Quoting abrelosojos (Reply 29):
Thanks for your comments though. It made me smile. I too have been fortunate with air travel and sometimes we just must appreciate that.

And, this old man now must retire to the night and say buenos noches to you! Thank you again!

See you on Delta or maybe even, Lufthansa!!!!

-AirAfreak =]



Do you lead an Intercontinental life?
User currently offlineplaniac787 From India, joined May 2012, 240 posts, RR: 0
Reply 31, posted (1 year 3 months 1 day 15 hours ago) and read 11471 times:

Hi A!

As promised here is the trip report from Del to Atl!

Enjoy

DEL-FRA-ATL On J Class With Lufthansa (by planiac787 Jan 11 2013 in Trip Reports)

Pradat



Be the change you want to see in the world- M.K.Gandhi
User currently offlineplaniac787 From India, joined May 2012, 240 posts, RR: 0
Reply 32, posted (1 year 2 months 3 weeks 6 days 7 hours ago) and read 10775 times:

Quoting abrelosojos (Thread starter):
(IndiGo continues to impress with their controlled and sustained growth)

Not quite A. From what I hear they have terminated quite a few international routes because of low passenger yields and are now stuck with quite a few A320's. I am hoping they do not go through anything like kingfisher did. Even though I have faith in the airlines.

By the way there is a new rule which says now you dont need a paper ticket to get into indian airports. Even if you have it on your Ipad or phone the police will accept. I think this change came into effect on 1 st januray 2013.

Cheers

Pradat



Be the change you want to see in the world- M.K.Gandhi
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