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JAL Economy 787, 777 & 737-800  
User currently offlineSIN7 From Singapore, joined Jun 2007, 168 posts, RR: 0
Posted (1 year 3 months 2 weeks 5 days 2 hours ago) and read 9673 times:

In September I decided to go on a ski trip to Hokkiado, Japan for my December vacation.
Initially I booked Air China (CA) from Singapore to Sapporo via Beijing. The cost was very reasonable at $900 SGD. Due to the Japan-China politics heating up over an island dispute, flights were cut between China and Japan. As such in October, my CA flight was rescheduled that messed my planned dates already made. So, I cancelled the whole CA flight as their revised schedule did not fit mine. As it was CA’s changes, I was able to get a full refund. After searching alternative flights TG, CX, NH, JL and SQ, I decided on JAL as the price was quite reasonable, day time departure so that I don’t have to suffer any red-eye flights and I get to fly the 787.

SIN-NRT
15 Dec 2012
JL 712
B787 (Reg: 826)
STD: 0820
STA: 1630

Was rather thankful that I cancelled the CA flight as I now get to fly this new a/c
Most tourist group depart on JL's night flight, while this morning 8.20am flight see lots of Japanese businessmen and families. I like this flight as it’s a day flight and it arrives in Tokyo just in time for dinner and won’t upset my body clock as I don’t sleep well on over-night flights (actually I can sleep anywhere, but not when flying as I want to enjoy and experience every minute of the flight).

The CA flight I would have taken.
http://i195.photobucket.com/albums/z150/SIN7_photos/CA_zpsb7964551.jpg

JL 712 to NRT
http://i195.photobucket.com/albums/z150/SIN7_photos/1-2_zpsc7ad3c99.jpg

http://i195.photobucket.com/albums/z150/SIN7_photos/2-2_zpsef5ce93f.jpg

http://i195.photobucket.com/albums/z150/SIN7_photos/DSCN1849_zps00ebfbb0.jpg

Was very excited boarding the 787.
Yep, the windows were large making the cabin bright.
FAs were very pleasant welcoming pax on board.
FAs were all ladies on this JAL flight. JAL FA's uniform too office like and nothing Japanese about it.
The seat colors and simple pattern project a more Japanese nuance in their design and concept.

Seasons Executive Class
http://i195.photobucket.com/albums/z150/SIN7_photos/BCL-2_zpsa1b1a22f.jpg

Economy Cabin
http://i195.photobucket.com/albums/z150/SIN7_photos/EYSeat-1_zps7a5339c8.jpg

PTV
http://i195.photobucket.com/albums/z150/SIN7_photos/DSCN1880_zps09eed828.jpg

Load was almost 100% full in business and economy
FA helped pax store their carry-ons in the overhead bins.
FA consisted Japanese and local Singapore crew.

Cabin lights
http://i195.photobucket.com/albums/z150/SIN7_photos/Cabin-1_zps7703562d.jpg

http://i195.photobucket.com/albums/z150/SIN7_photos/seat2_zpscf7c599e.jpg

Rainy morning at Changi
http://i195.photobucket.com/albums/z150/SIN7_photos/Window1_zps124e565a.jpg

http://i195.photobucket.com/albums/z150/SIN7_photos/seat1_zps988f521e.jpg

WC
http://i195.photobucket.com/albums/z150/SIN7_photos/toilet_zps81270937.jpg

Flying Japanese airlines, the FAs are extremely polite and courteous, but they lack the friendliness like NZ, QF, MH and SQs cabin crew. Very limited friendly conversations can be made with them.
The Japanese FAs are very disciplined. While working in the galley, they do it very quietly. You will never find them chatting in the galley. They are always working on something.

Once all settled, safety-video was played - JAL’s cartoon animated version.
JAL’s Magic V IFE could be use while the a/c is still on ground.
(SQ IFE only starts when the a/c is airborne stable. This really irks me as other carriers begin their IFE even while boarding).
Comparing to other carriers IFE, JAL’s Magic V movies, video and audio progammes is rather limited.

Route
http://i195.photobucket.com/albums/z150/SIN7_photos/route_zps4cb7fe75.jpg

Wing
http://i195.photobucket.com/albums/z150/SIN7_photos/Window2_zpsc85c79a3.jpg
http://i195.photobucket.com/albums/z150/SIN7_photos/wing1_zpsa26186ab.jpg


After take-off, hot towels were handed out.

Soon, FAs rolls the drink cart along the aisle from behind the a/c to the front of economy cabin.
Drink menu is found in the seat pocket.

http://i195.photobucket.com/albums/z150/SIN7_photos/drinkmenu_zpsd2a98c30.jpg

I had JAL’s Sky Time fruit drink and cold green tea with the rice crackers.
A JAL paper napkin was given out too. JAL crane logo – it’s simple and nice - glad its back.

http://i195.photobucket.com/albums/z150/SIN7_photos/drink_zpsb73ea8b7.jpg


About noon, FA rolled the meal cart.
The two main choices are printed on a A4 size card with pictures.
The FA shows you the menu picture card and you make your choice.
The menu can actually be found in JAL’s website.

http://i195.photobucket.com/albums/z150/SIN7_photos/menu2-1_zpsc8ac243b.jpg
http://i195.photobucket.com/albums/z150/SIN7_photos/menu1-1_zps00f56a00.jpg

The English is a bit off as it was translated from Japanese.

Today’s meal choice:
Japanese – Salted salmon with rice
Western – Fried chicken with pasta

Thinking that I’ll be having all Japanese meals for the next 1 week, I chose the western option.
I usually will take the Japanese option as I know SATS Catering does relatively good Japanese meal.
I should have taken the Japanese. The western option was blah. This is the problem with SATS Catering, it’s either a hit or a miss. The problem is that SATS Catering can do good meals, but it disappoints that they don’t do it consistently. I don’t fault JAL for this below par meal, it’s the caterer.

http://i195.photobucket.com/albums/z150/SIN7_photos/lunch-1_zpsf60c8a79.jpg

My western choice
Fresh fruits
Pasta Salad
Japanese appetizers - egg, chicken, potato salad
Fried Chicken and pasta in tomato sauce
Hagaan Daz ice-cream (distributed separately)

After meal trays were collected, water bottles were given to each pax.
FA walked down the aisle to check on pax fairly often.
As I was stuck in the window seat with sleeping beauty blocking my access to the aisle, I did not get the chance to walk around the cabin as often as I liked too. Just watch the movies.

Two hours to arrival, the captain came on the PA.
He first spoke in Japanese at great length. I heard him mentioning Haneda a few times. But I didn’t understand the entire announcement. Then, he spoke in English – which he practically summarized the Japanese version, so it was rather short – he apologized that we’ll be landing at Haneda instead of Narita due to poor visibility. Told us not to worry, JAL Haneda ground services will handle all pax with connecting flights out of Narita.
My next flight to Sapporo was from Narita, but I guess there should be some JL flights out of Haneda to Sapporo. I’ll just wait and see what JAL has arranged for me at Haneda.

Hot towels were given out followed by a lemon muffin.
Nice of JAL to offer this very light snack prior to arrival.

http://i195.photobucket.com/albums/z150/SIN7_photos/refreshment_zps7e36120f.jpg

At 1600 the a/c landed at Haneda.
JAL ground services staff personally got all connecting pax to USA, Russia and Canada from the a/c and got them on a coach to Narita. Domestic transit passengers were told to go to the domestic counter to get a new flight out of Haneda. Every JAL staff were bowing apologizing for the flight diversion. At the domestic counter I got my connecting flight to Sapporo. This flight diversion was to my advantage as I got into Sapporo an hour earlier. My original flight from Narita leaves at 1830 and will arrive at 2000. This flight from Haneda leaves at 1730 and arrived 1900. Perfect for me to get the train from airport to downtown Sapporo, check-in to my hotel and get dinner.
http://i195.photobucket.com/albums/z150/SIN7_photos/arrive2_zps78d32e8a.jpg
http://i195.photobucket.com/albums/z150/SIN7_photos/arrive1_zps4df25d52.jpg

http://i195.photobucket.com/albums/z150/SIN7_photos/haneda_zpse75086a6.jpg
Wet evening at Haneda

Tokyo Handea to Sapporo Chitose
15 Dec 2012
B777 - JL 525
STD 1730
STA 1900

http://i195.photobucket.com/albums/z150/SIN7_photos/DSCN1699_zps09ac8874.jpg

http://i195.photobucket.com/albums/z150/SIN7_photos/DSCN1696_zps4ac194d9.jpg

http://i195.photobucket.com/albums/z150/SIN7_photos/DSCN1694_zpsa177bb38.jpg

http://i195.photobucket.com/albums/z150/SIN7_photos/DSCN1703_zpsd3b02360.jpg

http://i195.photobucket.com/albums/z150/SIN7_photos/DSCN1710_zpsf59b0a8e.jpg

Just drink service on this almost 100% full flight (code share with CX)


Sapporo Chitose – NRT
23 Dec 2012
B737-800 - JL 3040
STD 0800
STA 0945

Very cold morning at Sapporo
http://i195.photobucket.com/albums/z150/SIN7_photos/DSCN1829_zps1b6a796c.jpg

De-icing
http://i195.photobucket.com/albums/z150/SIN7_photos/DSCN1830_zps22511456.jpg

http://i195.photobucket.com/albums/z150/SIN7_photos/DSCN1831_zps0efe3812.jpg

http://i195.photobucket.com/albums/z150/SIN7_photos/DSCN1837_zps6fd4f865.jpg

http://i195.photobucket.com/albums/z150/SIN7_photos/DSCN1843_zpsf6ec18c1.jpg

http://i195.photobucket.com/albums/z150/SIN7_photos/DSCN1833_zps2da399ca.jpg

Skytime, hot green tea and katsu sandwich (bought at the airport)
http://i195.photobucket.com/albums/z150/SIN7_photos/DSCN1846_zps02505e4f.jpg

http://i195.photobucket.com/albums/z150/SIN7_photos/DSCN1835_zpse4566f7c.jpg

Just a drink service flight on the JAL Express flight.
Load was less about 50%, so most pax got the whole row - nice!

NRT-SIN
23 Dec 2012
JL 719
B787 (Reg: 828)
STD: 1050
STA: 1735

http://i195.photobucket.com/albums/z150/SIN7_photos/DSCN1847_zps05d459f0.jpg

For the return flight, I decided to get the aisle seat. I didn’t want to be trapped in again. The 787 windows were large enough for me to still look out. Made the right choice as the girl in the window seat slept almost all the way. I was able to move about freely going to the galley to get more drinks and Japanese rice crackers.
This was a very full flight.

http://i195.photobucket.com/albums/z150/SIN7_photos/DSCN1854_zpsb2ea01f4.jpg


http://i195.photobucket.com/albums/z150/SIN7_photos/DSCN1858_zps41ef3b2d.jpg

http://i195.photobucket.com/albums/z150/SIN7_photos/DSCN1861_zps96dab676.jpg

The translation is a bit hilarious.

The meal choice:
Japanese: Chicken and veg stew; smoked fish over rice
Western: Fried shrimp and beef hamburger


Menu on website
http://i195.photobucket.com/albums/z150/SIN7_photos/DSCN1883_zps3eeb7ff7.jpg
http://i195.photobucket.com/albums/z150/SIN7_photos/DSCN1884_zps17a28a53.jpg

This time I took the Japanese choice and it was good.

http://i195.photobucket.com/albums/z150/SIN7_photos/DSCN1865_zpsb3191610.jpg

Fresh salad
Somen noodles
Japanese appetizers - egg, chicken ball, spinach, fish cake slice
Chicken and veg stew; yuzu smoked fish over rice
Miso soup
Hagaan Daz ice-cream (distributed separately)

JAL has taken out the roll and butter for main meals which is a good cost saving.
Rather they gave out a light snack than the bread roll for meals.

Two hours to arrival, hot towels were distributed.
Then we were given a very delicious soft butter raisin loaf slices for a light snack.
Japanese bakery/pastries are very good. And this simple bread snack was absolutely fantastic.

http://i195.photobucket.com/albums/z150/SIN7_photos/DSCN1872_zps897e8171.jpg

http://i195.photobucket.com/albums/z150/SIN7_photos/DSCN1879_zps4c37eaba.jpg

Hope you all enjoy my simple TR.
Wishing all happy holidays and a wonderful 2013.

14 replies: All unread, jump to last
 
User currently offlineAaron747 From Japan, joined Aug 2003, 7951 posts, RR: 26
Reply 1, posted (1 year 3 months 2 weeks 5 days 2 hours ago) and read 9583 times:

Quoting SIN7 (Thread starter):
You will never find them chatting in the galley.

They will do it if the flight is empty enough.

Quoting SIN7 (Thread starter):
Very limited friendly conversations can be made with them.

It helps to be able to speak Japanese 



If you need someone to blame / throw a rock in the air / you'll hit someone guilty
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6639 posts, RR: 78
Reply 2, posted (1 year 3 months 2 weeks 4 days 22 hours ago) and read 9122 times:

Hi SIN7,

nice report about JAL's Y Class product on different aircraft. It's great to see that JAL has 2-4-2 on the 787, but I don't like the light gray seat color. I guess these seats get dirty quickly. The food looks fine, though.


PH



Nothing's worse than flying the same reg twice!
User currently offlineairbuseric From Netherlands, joined Jan 2005, 4207 posts, RR: 51
Reply 3, posted (1 year 3 months 2 weeks 4 days 20 hours ago) and read 8934 times:

Hi,

really nice to see this JL Y-class report,it's good to read about their current Economy Class offering, since most people travel in Y and we use to see 'C-class' reports too much sometimes, I think.
JAL does good here, nice to see the meals. I personally try to avoid any pasta meal on an aircraft, somehow the caterers can't get that right.

Quoting PlaneHunter (Reply 2):
It's great to see that JAL has 2-4-2 on the 787

Is this sure? If so, indeed great but I would've thought it was 3-3-3 in Y and 2-4-2 in Premium Economy?

Eric



"The whole world steps aside for the man who knows where he is going"
User currently offlinePlaneHunter From Germany, joined Mar 2006, 6639 posts, RR: 78
Reply 4, posted (1 year 3 months 2 weeks 4 days 20 hours ago) and read 8869 times:

Quoting airbuseric (Reply 3):
Is this sure? If so, indeed great but I would've thought it was 3-3-3 in Y and 2-4-2 in Premium Economy?

Yes. Check this out:

http://www.jal.co.jp/jal_panorama/787_kinai/


PH



Nothing's worse than flying the same reg twice!
User currently offlineDALCE From Netherlands, joined Feb 2007, 1661 posts, RR: 7
Reply 5, posted (1 year 3 months 2 weeks 4 days 20 hours ago) and read 8840 times:

Hi SIN7,

Nice report on the 787! It sure was a good read and it's always nice to read something about the lesser known routes between metropoles as SIN and TYO.

Thanks for sharing!!



flown on : F50,F70,CR1,CR2,CR9,E75,143,AR8,AR1,733,735,736,73G,738,753,744,319,320,321,333,AB6.
User currently offlinefidelidade From Brazil, joined Dec 2012, 29 posts, RR: 0
Reply 6, posted (1 year 3 months 2 weeks 4 days 18 hours ago) and read 8581 times:

I can't believe the food in economy class is so inspiring. In Brazil, we only find this in TAM long flight to say Frankfurt. The seats are soo comfortable looking that I do not mind putting my bottom on it for some time. The flight attendant looks like all the Japanese people I know. Super kind, super nice, and super efficient. It is almost like Germans with a heart. Nice writing.

User currently offlineAirAfreak From United States of America, joined Apr 2012, 665 posts, RR: 0
Reply 7, posted (1 year 3 months 2 weeks 4 days 18 hours ago) and read 8537 times:
Support Airliners.net - become a First Class Member!

Hello and excellent trip report!

I am very pleased the crane has returned as you express! I also love reading the translation from Japanese to English- "greedy shrimp" lol!!!

Nice to have the 787 on your flight itinerary, also!!! Very lucky for you!!!!

Bon Voyage and thank you again!

AirAfreak =]



Do you lead an Intercontinental life?
User currently offlinegabrielchew From United Kingdom, joined Aug 2005, 3021 posts, RR: 12
Reply 8, posted (1 year 3 months 2 weeks 4 days 16 hours ago) and read 8389 times:

Very nice report...do you have any photos of Hokkaido? I'm still annoyed I missed out on my JL 787 flight in September.

Quoting SIN7 (Thread starter):
So, I cancelled the whole CA flight as their revised schedule did not fit mine. As it was CA’s changes, I was able to get a full refund. After searching alternative flights TG, CX, NH, JL and SQ, I decided on JAL as the price was quite reasonable, day time departure so that I don’t have to suffer any red-eye flights and I get to fly the 787.

I think that JL is the far superior option here, especially getting the 787.

Quoting SIN7 (Thread starter):

The two main choices are printed on a A4 size card with pictures.
The FA shows you the menu picture card and you make your choice.
The menu can actually be found in JAL’s website.

So civilised! Why can't other airlines do this?

Quoting SIN7 (Thread starter):
My next flight to Sapporo was from Narita, but I guess there should be some JL flights out of Haneda to Sapporo. I’ll just wait and see what JAL has arranged for me at Haneda.

I'm sure most pax found this much better....and especially for you, as there are far more domestic connections out of HND

Quoting SIN7 (Thread starter):
Skytime, hot green tea and katsu sandwich (bought at the airport)

Mmm, I love tonkatsu sandwiches!



http://my.flightmemory.com/shefgab Upcoming flights: LHR-JMK,JTR-LHR-WAW,MSQ-FRA-EZE,IGR-EZE-CUN,MEX-FRA-LCY,LHR-TXL-LHR
User currently offlineBurj From United States of America, joined Nov 2007, 900 posts, RR: 4
Reply 9, posted (1 year 3 months 2 weeks 4 days 3 hours ago) and read 7533 times:

Very cool trip report!

Quoting SIN7 (Thread starter):
I decided on JAL as the price was quite reasonable, day time departure so that I don’t have to suffer any red-eye flights and I get to fly the 787.

O.K. you had me at 787!

I am really amused but also kinda disappointed in the English translations! Most Singaporeans don't know Japanese so they would be relying on the English...

I guess that explains why they show pictures of the food....


User currently offlineSIN7 From Singapore, joined Jun 2007, 168 posts, RR: 0
Reply 10, posted (1 year 3 months 2 weeks 4 days 3 hours ago) and read 7478 times:

Thanks Aaron,

Quoting Aaron747 (Reply 1):
They will do it if the flight is empty enough.

Well, they are just human relaxing when it allows.

Quoting Aaron747 (Reply 1):
It helps to be able to speak Japanese

Oh, yes!


Thanks PH,
Agree that the gray can be it bit dirty looking.
Japanese in-flight caterers are very good. No matter which company.

Hi Eric, thanks!

Quoting airbuseric (Reply 3):
really nice to see this JL Y-class report

Really appreciate it that you liked views and pics from economy.
Yep, there are many like me always at the back of the bus.

Quoting DALCE (Reply 5):
Nice report on the 787

Thank you DALCE.

Hi fildelidade

Quoting fidelidade (Reply 6):
can't believe the food in economy

Oh yes! We in Asia are still very fortunate in this area on full service carriers.
As short as 2hrs we can still get 2 choice hot meal in Y.

Quoting fidelidade (Reply 6):
The flight attendant looks like all the Japanese people I know. Super kind, super nice, and super efficient.

Even the Singapore crew members have to work and emulate like Japanese.

Thanks, fildelidade!


Thank you AirAfreak!

Quoting AirAfreak (Reply 7):
I also love reading the translation from Japanese to English- "greedy shrimp" lol!!!

Ha, ha . . . thank goodness it's google translation and not JAL.


Thanks Burj.

Quoting Burj (Reply 9):
kinda disappointed in the English translations

JAL's website allows one to view all the flight menu to the different destinations during the month - only in Japanese.
Google did the hilarious translation.

Thanks gabriel!

Quoting gabrielchew (Reply 8):
JL is the far superior option here, especially getting the 787.

I was trying to be cheap by getting CA at first.
But you're so right, it turned out for the better I got JAL and the 787.
The pax on JAL with were also a bit more pleasant to fly with. Better meals and IFE.
I saw the pax checking-in at CA, noisy masses of people joining tour groups.
Can't imagine being stuck in the metal tube with them for 6 hours!

Quoting gabrielchew (Reply 8):
So civilised! Why can't other airlines do this?

If I'm not wrong TG used to to this too to destinations which they do not print menus. Don't know if they still so.
I remembered on a flight some years ago the FAs put the two meal choice casseroles on a tray and presented to us for our choice. Then again, it may not be a consistent procedure.

Quoting gabrielchew (Reply 8):
I'm sure most pax found this much better

Yes, yes, though I don't understand Japanese, I could sense that the locals were happy at this.
Initially I thought I had to take the shuttle bus from Haneda to Narita and was calculating if I can get some insurance payout. Then it dawned on me that hey, I'm in a better situation at Haneda.

Quoting gabrielchew (Reply 8):
I love tonkatsu sandwiches

Mmmm, I just had to get this! Diet can wait.

I didn't travel anywhere in Hokkiado. Next time I must visit the other places in Hokkiado I've heard so much.
This was just a ski trip, so I was only at ski resort for all 5 days and just 2 in Sapporo.
These are the few pics

Susukino - the happening place in downtown Sapporo
http://i195.photobucket.com/albums/z150/SIN7_photos/DSCN1718_zps23b9abef.jpg

Odori Park - beautiful park area. There's a snow and ice festival in Feb.
http://i195.photobucket.com/albums/z150/SIN7_photos/DSCN1734_zps7514f6a7.jpg
http://i195.photobucket.com/albums/z150/SIN7_photos/DSCN1737_zps72857519.jpg

Noji Market - a mini version of Tokyo's Tsukiji.
http://i195.photobucket.com/albums/z150/SIN7_photos/DSCN1758_zps377feb14.jpg
http://i195.photobucket.com/albums/z150/SIN7_photos/DSCN1755_zps79919e71.jpg

Rusutsu - good ski slopes with powder snow; but just lousy weather when I was there.
http://i195.photobucket.com/albums/z150/SIN7_photos/DSCN1787_zps788200f2.jpg
http://i195.photobucket.com/albums/z150/SIN7_photos/DSCN1805_zpsfc08464e.jpg


User currently offlinedirktraveller From Singapore, joined Jan 2011, 494 posts, RR: 2
Reply 11, posted (1 year 3 months 2 weeks 3 days 19 hours ago) and read 6981 times:

Hi SIN7

A really great report on Japan Airlines. Their 787 product looks really comfortable for the 7-hours flight to NRT.

Quoting SIN7 (Thread starter):
Was rather thankful that I cancelled the CA flight as I now get to fly this new a/c

Really lucky that you had to cancel the CA flight and get to fly the dreamliner  
Quoting SIN7 (Thread starter):
FA consisted Japanese and local Singapore crew.

I didn't knew that JL employed local Singaporean crew as well. I feel that its a good move by JL. As far as I know, their competitor NH have all Japanese crew members on their SIN-NRT flights.

Thanks for the report.

Regards,
Dirktraveller


User currently offlineba319-131 From United Kingdom, joined Jan 2001, 8426 posts, RR: 55
Reply 12, posted (1 year 3 months 2 weeks 3 days 11 hours ago) and read 6590 times:
Support Airliners.net - become a First Class Member!

Hi,

Nice report & pictures, thanks for sharing.

Quoting SIN7 (Thread starter):
Western – Fried chicken with pasta

- Hmm, fried chicken with pasta? - not sure that's a good mix.

Not keen on the seat colours JL has chosen, they will surely show up dirty earlier than dark colours.

Fried Chicken and pasta aside, catering looks pretty ok to me.

Cheers

Mark



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333,342
User currently offlineadamspotter From Netherlands, joined Feb 2011, 1110 posts, RR: 3
Reply 13, posted (1 year 3 months 2 weeks 3 days 11 hours ago) and read 6523 times:
Support Airliners.net - become a First Class Member!

Hi there,

Nice report on JALs Y class, thanks for sharing it with us..
Great choice to fly the 787 although I am not a big fan of the interior. 2-4-2 sounds nice in Y though!

cheers,

Brendan


User currently offlineMSS658 From Belgium, joined Oct 2010, 2472 posts, RR: 15
Reply 14, posted (1 year 3 months 2 weeks 17 hours ago) and read 5518 times:

Hi

Interesting report! Great to see you caught the 787!
JALs regional product looks ok as well, always amazed to see those widebodies on short routes.

Greetings
Marc



Next trip report: Well worn A330s and Hassle free MUC transfer
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