Knightsofmalta From Malta, joined Nov 2005, 1843 posts, RR: 19 Posted (2 years 1 month 3 weeks 5 days 12 hours ago) and read 25261 times:
To start I just want to wish all Anetters a Happy New Year and the very best in 2013!
Welcome to my latest trip report on a journey I made between Christmas and New Year to the land of the rising sun. It was a lot of fun: I manage to squeeze in some skiing and sampled a few new airlines and products. I will be posting the individual parts as I find the time.
To start here's the link to the photos. Of course your comments are, as ever, much appreciated.
It’s Boxing Day. Another six days left before 2012 draws to an end and I’m down to my last five flights of the year, which will bring be to 112 flights by the time I arrive back in Frankfurt on 31 December 2012.
I’m travelling from Basel via Frankfurt to Narita and then on to Sapporo with Lufthansa and ANA. From Sapporo I will return via JAL to Haneda and then from Narita to Frankfurt on ANA.
Aircraft: Canadair CRJ-700
Cabin: Business Class
Seat: 2D, window, right side
The beginning of this report finds yours truly sitting – yet again – in the Swissport Skyview contractor lounge at Basel airport. There aren’t many people about – the usual state of affairs here. In fact, the place is so quiet that the buffet on the lower level has been closed down over the Christmas period and only the top floor of the lounge is open for customers.
Since the lounge was taken over, the food options have improved considerably and now also include a small selection of warm items throughout the day.
My breakfast: beans, scrambled egg and a veal sausage.
Boarding for my flight starts on time from gate 35. I am the last passenger to board the flight. Much to my surprise the flight is showing quite a healthy load, despite the holiday. There are two and a half rows of Business Class (row 1 only has the A and C seats as the toilet is located across the aisle where 1D and F would be), with a total of five passengers in the premium cabin this morning.
The crew consists of two German females. One in her late twenties I would say and not overly friendly, and the other, the purserette I believe, in her forties and very amicable and attentive. As soon as I reach my seat on 2F she approaches me and offers to hang my jacket.
The cabin on this aircraft has been recently refurbished. Those horrible light grey seats have made way for a much darker grey and I think they must have redone the upholstering as well while they were at it. The bulkhead has that funky chrome-like appearance that – I must say – I find rather cool.
Departure is to the south towards the city of Basel. As soon as we get airborne we bank right to execute a 270 degree turn, which brings us back over the airfield before crossing the Rhine into Germany.
The meal served on this flight is something in between breakfast and lunch. There is a bowl with some sort of yoghurt and fruit, a small dish with cheese, ham and a few slices of bell pepper and a bun. To drink I have a cup of coffee and a glass of mineral water. The meal is perfectly adequate for a 10h40 departure. My only grippe is that the presentation of the meal is somewhat unappealing, particularly the coffee served in a cardboard cup, surely a real mug or a cup won’t break the bank!
Instead of the usual chocolate at the end of the flight, today we get a special box with season’s greetings and two pralinés in it.
Our flight time is only 40 minutes and before long we’re descending through the murk towards Frankfurt. As we break through the clouds it’s snowing and raining simultaneously. What horrible weather!
We pull onto our stand and I am pleasantly surprised to find a black Porsche Cayenne expecting me. Lufthansa’s First Class pick up service is somewhat unpredictable in Frankfurt and does not always work. I’m guessing they’re not so busy today due to the Christmas holiday.
Transferring in Frankfurt is never fun and today’s experience is certainly not going down in history as one of Lufthansa’s finest moments. The driver drops me off at the Terminal B arrivals. From there I follow the signs to the Z concourse, which is the non-Schengen area of the newly opened A + dock – a trek of some 15 minutes. I go through immigration and even manage to find the Business Class and Senator lounges. I inquire at the desk about the whereabouts of the First Class lounge and the friendly lady there informs me that the First Class lounge is one floor down in the Schengen area. I will have to go through immigration again. I’m not really sure what the point of all this is, after all, as far as I know, Lufthansa does not offer First Class on any of its European routes. So why put the First Class lounge in that sector?
By this time I’ve had enough and I have no desire to spend the rest of my time in Frankfurt wandering about trying to find this new lounge. So instead I head for arrivals in Terminal A, from where it is just a short walk to the First Class Terminal.
To: Tokyo Narita
Aircraft: A 380-800
Cabin: First Class
Seat: 2A, window, left side
As soon as I arrive at the First Class Terminal I am assigned my own personal assistant and guided through security. My boots trigger the scanner’s alarm. It’s moments like this that make you understand the benefits of flying First Class: without any hassle or hurry the guy doing the screening kindly asks me to step aside and take a seat on a plump leather sofa. There I remove my boots and wait while they are rescanned.
The process is a swift and pleasant one. Even the security staff are friendly, all smiles and even wish me a happy holiday and a safe journey. My assistant takes my passport and informs me that he will come to pick me up when it’s time for boarding.
Lufthansa has obviously done its homework with the First Class terminal in that it really makes a very pleasant change from the hustle and bustle of the main terminal complex, which is not very user friendly for the customer. It’s just a pity it’s so complicated to get to the First Class terminal if you’re transiting through Frankfurt – which is a bit unfortunate given that transfer passengers are likely to spend more time at the airport than those whose journey starts in Frankfurt.
The terminal is not really very busy when I arrive but it looks quite untidy – there are empty glasses and used plates standing around. But never underestimate German efficiency: shortly after I find a place to settle down, the cleaning crew launch an efficient and merciless offensive and have the place tidied up in no time.
At around 13h00 my assistant comes to pick me up. There are two other gentlemen in the lift with me as we head one floor down to immigration. From there we head outside where some enormous looking thing with a Mercedes star on it is waiting to take us to our aircraft.
It just a short ride before eventually we pull up at the aircraft’s stand, the driver opens the door for me and I step outside and I come face to face with the beast carrying me to Japan today. The A380 is of course always a sight to behold, but it is even more impressive when you’re actually standing in front of it at ground level.
From the car we are ushered into a lift and taken up to the third floor, from where we have direct access to the upper level of the aircraft. Our driver leads the way to the aircraft’s door, where the crew is already expecting us. She introduces every passenger to the crew by name and we are then individually escorted to our seats. There is a fourth passenger who is already on board when we arrive. This means that the load in First Class on this flight will be 50%, with all the window seats occupied.
The cabin on this aircraft is really beautifully appointed and the beige and brown colours are worlds apart from older First Class cabin with all that blue and grey. The designers of the cabin have paid a lot of attention to detail. The walls of the cabin for example are covered in some material that has the look and feel of soft suede leather.
The first thing that strikes me is how well conceived the cabin is: it is as attractive as it is functional: there are no overhead bins, which gives the cabin a very airy and light feel. Instead of the bins every passenger has his own personal full size locker. Each locker contains hangars and a suit cover. Additional storage space can be found under the ottoman.
The seat itself is comfortable and offers a lot of space and privacy: there are screens in the shell of the seat that can be raised automatically.
Another nice touch is the red rose at every seat – even at those unoccupied during the flight – for which there is a purpose built holder. A small lamp right above the rose gives quite a dramatic effect when the cabin lights are dimmed.
The windows have these really funky automatic blinds that you could play with for hours – I know, little things please little minds…
And finally, the toilets: there are two up front on each side of the stairs, and here too I am quite impressed by the functionality and clean design. Rarely have I come across a First Class toilet on a plane that provides such ample space and is evidently also intended as a changing room. On most carriers you more or less have to be a contortionist to be able to change your clothes!
The toilet is well stocked with shaving kits, combs and toothbrushes and toothpaste, all of which are neatly stowed in their respective drawers.
There are two young women working the First Class cabin today. They have the usual stereotypical German efficiency about them and yet they are both very charming in their manner and endearing in their handling of the passengers. As they pass through the cabin on different errands they make a point of stopping regularly to have a chat about this, that and the other, which makes for a very personalised service.
Once I am settled in my seat I am handed the amenity kit, slippers and pyjama. The new pyjama is another vast improvement over the previous one in that it is made of thinner material and thus doesn’t make you seat so much while you sleep.
I am also brought a glass of sparkling water and some warm nuts. Then the purser comes by to introduce himself personally and hands out the menus.
As we depart, we get a good view of a substantial part of the Lufthansa fleet that has been parked up for the holidays, including eight MD-11s stored behind each other.
Immediately after take-off, one the seatbelt sign goes off I am handed a scented hot towel. To drink I order an ‘Apfelschorle’: apple juice with sparkling water.
We begin with an Amuse Bouche of warm smoked salmon with Dijon mustard and cucumber. It takes a while for it to arrive and the purser explains that for some reason or other the food was still frozen solid when catering delivered it to the aircraft. Subsequently it had to be warmed in the oven first (…and tasted accordingly). To be honest I think I wouldn’t even have bothered.
Next the table is set up for the meal: despite the fact that I have chosen the Japanese menu, my table is decked out with a small bowl of First Class embossed butter, a side plate and salt and pepper shakers. There are also some rather cheap looking chopsticks.
Contrary to what it says on the menu, the first course is not the caviar service but a selection of cold Japanese dishes, which include:
Soba noodles with soy sauce and Wasabi.
A salad of mussels, greens and shitake mushrooms.
Smoked salmon with an egg vinaigrette and asparagus.
A selection of sushi.
Green tea to drink.
After that comes the caviar service. At the risk of sounding like a snob, I really do think Lufthansa would be doing itself a favour to get rid of the caviar as long as they are unwilling or unable to provide a larger portion and all trimmings. As it is, the small plate looks quite forlorn on the large table.
After that all the dishes are cleared away and I am brought the main course: the beef in a Japanese sauce with steamed vegetables, which comes with miso soup, mixed pickles and Gohan – Japanese sticky rice.
To end the meal my intention had been to just have a bit of cheese. But when the trolley appears, the flight attendant talks me into also trying the sweet chocolate and raspberry dessert. And indeed, it really is very tasty and very rich – to the extent that I am unable to finish it.
And then, finally, comes the coffee, which is served with two small pralinés and a Father Christmas. After the meal the crew distribute water bottles and Christmas cookies. And then the lights go out.
I manage a good five hours of sleep, although I’m rather unsettled – I suspect I’m suffering with indigestion.
About 80 minutes out of Tokyo the lights go on again somewhat abruptly – there’s no mood lighting on Lufthansa – and the blinds on the left side of the aircraft are raised automatically to reveal a beautiful sunrise. The crew bring me another refreshing warm scented towel and a large glass of freshly squeezed orange juice.
For breakfast there is a warm and a cold option, although the warm option on offer is not the one that is on the menu. Apparently, as one of the flight attendants explains, Lufthansa is having problems with one of its kitchenware suppliers. But it does not matter as I opt for the cold breakfast anyway. It includes:
A selection from the breadbasket.
Birchermüsli with toasted Pumpernickel.
Cold cuts and cheese.
During breakfast there are no refills for the orange juice and it is a bit unusual that no preserves are offered with the breadbasket. I have to ask the crew, who bring me a selection of jams and marmalade straight away.
Once the meal is over we’re already nearing Tokyo. The mighty A380 gently dips its nose and we start our descent. The cabin crew pass through the cabin distributing landing cards for Japan and take the opportunity to say goodbye to every passenger individually.
Outside it’s one of those typical lovely winter days you get around this time of the year in the Tokyo area. It’s only minus 6 degrees Celsius and the sky is cloudless and clear.
We arrive at the terminal and squeeze into what looks like an amazingly tight stand for an aircraft the size of the A380, with an ANA B767 on one side and a Singapore Airlines B777 on the other. I bid the crew farewell and thank them for their service. And with that I disembark. It’s nice to be back!
The only real draw back with flying the A380 to Tokyo – allow me to do some nit-picking – is that the only stands equipped with three airbridges are located at the very end of the concourse. As a result it’s quite a trek from the aircraft to immigration.
Next stop: Sapporo with ANA.
The Lufthansa First Class experience is a mixed bag. On the positive side, the hardware on the A380 is simply amazing. I still think the A380 is undoubtedly one of the ugliest aircraft ever built but even so I cannot help but be impressed by the level of comfort its size allows for the passenger and what Lufthansa has managed to do with the available cabin space.
On the negative side, the transfer in Frankfurt is a messy and a tedious affair. From the Porsche Cayenne pick up service, which sometimes is there to meet you and sometimes not, to the unsatisfactory lounge situation for transfer passengers.
The service on the flight was good in that it was very personable and friendly. The crew took good care of me. Even so, I also think their service lacks polish and attention to detail in many areas. It’s little things: because I ordered the Japanese meal, I was given chopsticks but no cutlery, which then also meant that I did not receive a napkin – because that is wrapped around the cutlery. Of course when I asked for a napkin the crew were apologetic and promptly brought me a nicely folded one. But should I really have to ask? The absence of preserves during the breakfast service I have already mentioned. It’s the same thing really: when asked the crew were more than willing to oblige, but when travelling in First Class I think these are basics that one should not have to ask for.
The meal was okay but certainly not outstanding. First of all, the quality of the food was rather average and tasted a bit bland. More importantly, the sequence in which the meal was served was unorganised and chaotic. It would have made more sense for example, to serve the caviar first, which, incidentally, is also how it had been intended according to the menu.
knightsofmalta From Malta, joined Nov 2005, 1843 posts, RR: 19
Reply 2, posted (2 years 1 month 3 weeks 5 days 5 hours ago) and read 23483 times:
Quoting babybus (Reply 1): I loved looking at your pics. All beautifully done.
Thanks, I'm glad you enjoyed the report and the pics.
Quoting babybus (Reply 1): The A380 must be performing really well to allow airlines to consider carrying all that extra weight.
I think it probably is making money for Lufthansa. Despite it being Boxing day the cabin crew told me that Economy Class and Business Class were both very full, mainly with Japanese passengers and fares ex Japan are not cheap!
Quoting babybus (Reply 1): Now that you've done F class what would you say are the extra benefits of F class? If you have lie-flat beds in both cabins what does F offer over J class? Is it just more food?
Well with Lufthansa I think the main benefit of First Class is certainly the seat. The old Lufthansa Business Class seat may be lie-flat but I don't find in comfortable really and it is rather cramped to sleep in. Whereas in First Class is really is like sleeping in a proper bed. I haven't tried the new Business Class seat yet but so far reactions have not been too good.
Despite my lost wanderings through Frankfurt's terminals I also do think that Lufthansa's First Class Terminal in Frankfurt makes the whole travel experience much more pleasant because it takes the whole hassle out of travelling. I'll be passing through Frankfurt in First Class again in three weeks and this time I'll just save myself the trouble and go straight to the F Terminal.
The food is not really a good selling point for First, at least not if you're flying Lufthansa.
Quoting babybus (Reply 1): I'm sure I'll be popping back to look at the pics again.
By all means. I'll try to upload the next installment of the series as soon as possible.
ardian From Netherlands, joined Oct 2000, 554 posts, RR: 0
Reply 3, posted (2 years 1 month 3 weeks 5 days 1 hour ago) and read 22892 times:
Great review! Thanks for sharing it with us. I really like your blog by the way, so many great trip reports to find.
I absolutely love LH F-class (not that I had the priviledge to experience it); there's a certain understated luxury to find. It's the attention to detail that matters; like the wall panels in soft fabric, the roses, lavatory. Quality and refineness!
Carfield From United States of America, joined Dec 2003, 1961 posts, RR: 8
Reply 4, posted (2 years 1 month 3 weeks 5 days ago) and read 22674 times:
Thanks for the report!
I agree with you regarding the transfer experience at Frankfurt airport. It is confusing and how can Lufthansa not have a first class lounge in the non-Schegen area in the A-plus/Z gates area? The only non-Schegen Lufthansa first class lounge beyond FCT is at Concourse B. FCT is definitely the preferred lounge.
I love the A380 hardware and sort of wish Lufthansa can go with a small lounge area in the first class section. I don't think we need two giant bathrooms.
Thanks and look forward to the rest of the trip report!
knightsofmalta From Malta, joined Nov 2005, 1843 posts, RR: 19
Reply 5, posted (2 years 1 month 3 weeks 4 days 7 hours ago) and read 20927 times:
Quoting ardian (Reply 3): Great review! Thanks for sharing it with us. I really like your blog by the way, so many great trip reports to find.
Thanks for the compliments, it's my pleasure. Trip reporting is my favourite hobby these days!
Quoting ardian (Reply 3): I absolutely love LH F-class (not that I had the priviledge to experience it); there's a certain understated luxury to find.
I certainly agree with you there. The Lufthansa First Class cabin is much more subtle and refined than Emirates for example, which is just a bit too in your face for my liking and simply looks tacky. On the other hand I do think that the quality of the food needs improving on LH.
Quoting Carfield (Reply 4): I love the A380 hardware and sort of wish Lufthansa can go with a small lounge area in the first class section. I don't think we need two giant bathrooms.
The shape of the front section of the A 380 makes it rather difficult to do something useful with that space. Sure there is no need for two bathrooms, but what's the use of a small lounge - apart form the fact that it would look very cool?
GVAJFKflyer From Switzerland, joined Aug 2009, 101 posts, RR: 0
Reply 6, posted (2 years 1 month 2 weeks 5 days 22 hours ago) and read 19261 times:
Thanks for your excellent report.
Quoting Knightsofmalta (Thread starter): Transferring in Frankfurt is never fun and today’s experience is certainly not going down in history as one of Lufthansa’s finest moments. The driver drops me off at the Terminal B arrivals. From there I follow the signs to the Z concourse, which is the non-Schengen area of the newly opened A + dock – a trek of some 15 minutes. I go through immigration and even manage to find the Business Class and Senator lounges. I inquire at the desk about the whereabouts of the First Class lounge and the friendly lady there informs me that the First Class lounge is one floor down in the Schengen area. I will have to go through immigration again. I’m not really sure what the point of all this is, after all, as far as I know, Lufthansa does not offer First Class on any of its European routes. So why put the First Class lounge in that sector?
As you and Carfield noted, transfer in Frankfurt is not pleasant, even when traveling in First Class. I guess that the First Class Lounge in the Schengen area at FRA is for the benefit of First Class passengers transferring to an European flight and of HON Circle members. If traveling to a non-Schengen destination, the option is the First Class Lounge in the B area. If you depart from an A or C gate, they should drive you there. I think that this is the option I would have chosen. Of course, there is the First Class Terminal, but I am too lazy to walk there
Quoting GVAJFKflyer (Reply 6): If traveling to a non-Schengen destination, the option is the First Class Lounge in the B area. If you depart from an A or C gate, they should drive you there. I think that this is the option I would have chosen. Of course, there is the First Class Terminal, but I am too lazy to walk there
That's precisely it. If you could be sure that they'll bring you to the aircraft from the B area then fine. But as it is, the distance and time it takes you to get from the B area to the Z gates on foot is about the same as exiting the terminal and walking to the First Class terminal!
reifel From Germany, joined Feb 2005, 1425 posts, RR: 1
Reply 10, posted (2 years 1 month 2 weeks 1 day 13 hours ago) and read 16618 times:
Thanks a lot for sharing. I was suprised to read that the Porsche Transfer picking you up would just drop you at Terminal B like every other bus would do, and not bring you personally to the First Class Terminal, where you could pass security and passport control as if you were a regular departing passenger.
Indeed, the new First Class Lounge is locates next to the new Senator lounge, right after A Pier Security and a Duty Free Store. It's basically where the new and the old A-Pier meet and and where there is a big glass dome in the roof. No clue why they put it before immigration though.
knightsofmalta From Malta, joined Nov 2005, 1843 posts, RR: 19
Reply 11, posted (2 years 1 month 2 weeks 5 hours ago) and read 15822 times:
Quoting reifel (Reply 10): I was suprised to read that the Porsche Transfer picking you up would just drop you at Terminal B like every other bus would do, and not bring you personally to the First Class Terminal, where you could pass security and passport control as if you were a regular departing passenger.
Well that's what I thought. But apparently they never drive you to the First Class Terminal directly if you're connecting because they don't have the facilities for passengers coming from a non-Schengen country.
jayhup From United States of America, joined Jan 2002, 452 posts, RR: 0
Reply 12, posted (2 years 1 month 1 week 5 days 22 hours ago) and read 15060 times:
Quoting knightsofmalta (Reply 11): But apparently they never drive you to the First Class Terminal directly if you're connecting because they don't have the facilities for passengers coming from a non-Schengen country.
I would assume that is the reason that we weren't picked up when we arrived from BKK.
It would have helpful had this been communicated to us prior to arrival in FRA (shouldn't the crew be aware of this?) but I should have done the research myself.
Quoting knightsofmalta (Reply 9): My next trip with LH will be on the B747-400. As long as it's not the old First Class I'm happy. Everything else is an bonus!
You know what, William...given the solace and intimacy of the upper deck on the -400 the old style seats did just fine.
I will definitely be looking forward to your next TR because I'm very curious to hear how the new F seats are.
iainbhx From United Kingdom, joined Dec 2008, 242 posts, RR: 0
Reply 14, posted (2 years 1 month 1 week 1 day 12 hours ago) and read 13952 times:
Quoting knightsofmalta (Reply 11): Well that's what I thought. But apparently they never drive you to the First Class Terminal directly if you're connecting because they don't have the facilities for passengers coming from a non-Schengen country.
That is correct, they have an arrangement where immigration can be done in the FCT, but only from Schengen. It's only MUC where you get driven to the FCL because it has Non-Schengen and Schengen entrances.
They were looking for a similar arrangement with the new A-FCL so it would be in A and Z but they didn't get permission for it which combined with bonehead security at B Non-Schengen Transfer Security is making a few people unhappy, it certainly made me unhappy in December.
I find that B FCL is as good as the FCT, but if arriving at the Z-gates, it is actually easy for me (as an EU citizen) to enter Schengen and go to the FCT rather than do the Z-B transfer.
I've found the new F seat on the 747 to be fine, I prefer it over the old F seat.
knightsofmalta From Malta, joined Nov 2005, 1843 posts, RR: 19
Reply 15, posted (2 years 1 month 1 day 6 hours ago) and read 12692 times:
Sorry, I hadn't seen your message.
Quoting iainbhx (Reply 14): They were looking for a similar arrangement with the new A-FCL so it would be in A and Z but they didn't get permission for it which combined with bonehead security at B Non-Schengen Transfer Security is making a few people unhappy, it certainly made me unhappy in December.
Actually, that's rather strange. I was in transfer from Basel to San Francisco a few days ago and stopped in the First Class lounge on the way (I needed to use the loo). When I entered, the receptionist told me that I would have to go one floor up for my departure gate, but that I would only have to go through immigration and not through security again. There were barely an people at immigration so the whole thing was actually not such a hassle after all.
Quoting iainbhx (Reply 14): I've found the new F seat on the 747 to be fine, I prefer it over the old F seat.
For sure it is. I greatly enjoyed my trip on the B747 in the new cabin. The bed is so comfortable! I'll post a trip report when I get back.