finnishway From Finland, joined Jul 2012, 187 posts, RR: 0 Posted (4 months 4 days ago) and read 9198 times:
Hello!
Introduction
This trip report includes my first long haul flights, two new airlines for me and my first trip to USA. It also includes a major delay that BA offered all passengers on flight BA0205.
The route:
HEL-LHR
BA0795
Airbus A320 (G-EUUF)
07:49-08:49
First flight is scheduled to depart 7:55. I arrive at the airport a couple hours before that. I have already checked in at home so I drop my bag and head for security check. After all necessary procedures I enjoy a little breakfast.
Wing view from my seat.
De-icing before takeoff.
Climbing (notice the beautiful sunrise).
Meal of the first flight. Nice sandwich and orange juice.
What a beautiful view.
Foggy morning in London.
Landing at LHR.
Planes at terminal 3.
LHR-MIA
BA0205
Boeing 747
Second flight of the day would make the day worse.
I arrived early so I have many hours to spend at terminal 5 before my next flight. Terminal change is quite fast so I go to eat and walk around the terminal.
My next flight would leave from concourse C, so I go there an hour before the flight (since monitors at LHR show gates only one hour before departure). Our gate is 61C and there is our ride to MIA already waiting. We board as planned and pushback begins at 15:00.
Headset, pillow and blanket (there was also a toothbrush and toothpaste inside the headset bag).
Entertainment system.
Engines are turned on, but nothing really happens. We are just sitting and waiting. About 10 minutes later I anticipated that something is wrong with the plane. About 20 minutes later captain announces technical problem with the plane. Then we started moving, but joy is short, because we only taxied around the concourse C to another parking spot. Captain announces another delay and we just wait. After sitting 2 hours and 15 minutes in the plane buses arrived to transport us to the concourse B.
Again everybody just waits what is going on. After 19:00 they officially announced that the flight would be delayed until next morning. They gave a paper where they stated that crew can't work today anymore. BA provided us hotel rooms, but it didn't go very smoothly. The whole process to actually get in the hotel was a huge fail. After 3 hours waiting we actually get in the hotel. After being awake for 24 hours I just wanted to sleep.
LHR-MIA
BA0205
Boeing 747
11:10-15:55
Next day at terminal 5 once again. This time our gate is at councourse B. Today the problem has been fixed (I assume) and crew can work again, but fog delayes our departure again, luckily only 30 minutes.
Just when I think everything is OK, I noticed that headset for my PTV is wet. I don't know how did it get wet and I didn't care, so I asked for a new one. Flight attendant said that she would bring me another one, but I knew she wouldn't, because she was so busy at the moment. I waited for a 5 minutes and picked a new headset from the seat behind me, since there was nobody sitting on that seat.
Information of the flight.
Planes queuing to the runway.
Weather could be better.
Meal was served pretty soon after take off. I took coke and the chicken option. It was a very good meal.
Atlantic Ocean.
Second meal of the flight. I liked this one also.
The Bahamas.
Miami Beach.
Descending.
Taxiing to gate.
Finally at the gate.
Through the necessary procedures at the airport and I head to Miami Beach and my hotel.
Next day I went to see the beach.
Palms
After many years of wanting to travel to USA it suddenly just came true. It didn't really feel like I was in America, but I had a good feeling anyway.
Next day I decided to take a bus to Downtown.
The Torch of Friendship
Skyscrapers
The rest of my holiday included shopping trip to Aventura Mall, relaxing at the beach, eating well and walking around...
MIA-MAD
AA68
Boeing 767
18:25-09:08
My first trip in America was coming to end, but the adventure not quite yet.
I arrive at the airport about 2,5 hours before departure. Check-in kiosk had a bad day, but I didn't let it spoil my day. After security check I still had enough time to go eat and walk around. Then I took the skytrain to concourse D.
Before the trip I already knew that there wouldn't be PTV's available in economy, but I didn't actually mind that. AA offered earphones and I listened music they had to offer and I also read my book.
Wing view.
Pillow and blanket.
ATC tower
Meal of the flight. Some kind of tasteless pasta. Not as good as the chicken on the LHR-MIA flight. AA also offered chicken, but I decided to take the pasta.
Seat in front of me
Seats on this plane were actually quite comfortable, but I didn't like the headrest. Headrest was much better in BA's 747, since the sides moved vertically, not horizontal as AA's did. This meant that AA's headrests moved easily.
Morning breakfast.
Winglet.
Taxiing past terminal 4S at MAD.
Arriving at our gate.
We arrived in MAD little later than expected, which meant fast walking to connecting flight. There was a woman waiting in terminal who gave me express connection paper with correct gate for my connecting flight. I had maybe 30 minutes to get myself into terminal 4 at an airport new to me. I just followed signs and walked as fast as I can. I jumped the queue to get myself faster into borer control. Since there was much more people in the EU citizens queue, I went to the other one for other passengers. It was a fast check and I again walk as fast as I can to the security check. Then a lady asks me something in Spanish, which I didn't understand, but then I realized she was talking about my orange express connection paper, which again gave me right to jump the queue. That was my fastest security check ever, it took maybe 2 minutes.
Finally I arrive to the gate on time. I thought most of the passengers already wait in the plane, but then I saw the line to the bus. Gate door (which leads to the bus) didn't open so nobody was going out for a while. After 10 minutes the door finally opened.
MAD-HEL
AY3184
Airbus A321 (OH-LZD)
10:20-15:45
Taxiing at MAD.
I didn't know that Finnair has a camera in the nose gear of its Airbuses. It was nice to watch takeoff and landing from the screen.
I didn't expect huge meal from Finnair and rarely their meals have even been good. This is what they offered on this flight.
I don't know what that was, but it was awful and the content was written only in Spanish. This was a huge disappointment and flight would be over 4 hours long. AY could offer something better on these longer European flights. Well, I have been trying to avoid AY as much as possible, this time there was no other options than choose their flight.
Finally at HEL. It was a wonderful moment to be at Finland again, but also a sad feeling since USA is so amazing that I wanted back there.
Conclusions
BA had much to offer on this trip. They didn't organize the hotel thing well and of course the long delay annoys me, but they offered service that I liked. I liked B747 as well as B767. I still prefer PTV and BA's headrests. I like BA and for somebody this kind of experience could be "never flying with BA again", but for me it was an adventure after all. I would fly with BA again, but next time I may transfer in Germany again. I liked free coffee service and newspapers at MUC that were available for everybody, not just in the lounges. It is also much easier to pay in Germany, because they use euros. You can pay with euros at LHR, but exchange rates are really bad.
USA was mostly what I expected, of course I have only seen one state. I think Miami is not the right place to explore "true" America, but don't get me wrong. I liked Miami, but I think I didn't see the American culture at its best. In my opinion American people are very friendly. Almost everybody opens doors to you, says hello, says sorry if they are coming on your way or almost bumbs into you. Those are things that I rarely face in Finland. Nevertheless this trip was amazing and now I need a bit time to recover from it. I have already planned a second trip to USA in this year and of course to the one and only Big Apple.
Thanks for reading and I would like to read your comments.
debonair From Germany, joined Jan 2004, 2096 posts, RR: 4 Reply 2, posted (4 months 3 days 14 hours ago) and read 8436 times:
Quoting finnishway (Thread starter): They didn't organize the hotel thing well and of course the long delay annoys me, but they offered service that I liked.
On top, you are entitled to compensation under EU law - which would be 600€!
finnishway From Finland, joined Jul 2012, 187 posts, RR: 0 Reply 3, posted (4 months 3 days 1 hour ago) and read 7486 times:
Quoting joacocifuentes (Reply 1):
Very good trip report and very good pics. Did you like Miami ?
Thanks! Miami was interesting place. It was a bit different from what I had expected, but I liked it.
Quoting debonair (Reply 2): On top, you are entitled to compensation under EU law - which would be 600€!
Yes, I have already made a complaint to the travel agency from where I booked this trip. It is the easiest way for me to deal with this, since it is their problem to contact the airline and do something about this. If I am not satisfied with their offer I can contact my insurance company and ask what they would pay.
adamspotter From Netherlands, joined Feb 2011, 774 posts, RR: 2 Reply 4, posted (4 months 3 days ago) and read 7386 times:
Great report, thanks for sharing..
Shame to hear about the day long delay and sorry to hear about all the hassle to get to your hotel, very bad by BA there!
Inflight BA looks quite good, for being in the USA for the first time, Miami is indeed not the best city to go to then
AA looks quite ok, although they really need to update that interior, ugh!
Quoting adamspotter (Reply 4): Shame to hear about the day long delay and sorry to hear about all the hassle to get to your hotel, very bad by BA there!
It is shame, but in my opinion I had enough time in Miami. Now I can also say that I have been in London (outside the airport) and for free .
Quoting adamspotter (Reply 4): Inflight BA looks quite good, for being in the USA for the first time, Miami is indeed not the best city to go to then AA looks quite ok, although they really need to update that interior, ugh!
I totally agree with you. Next time I will probably go to NYC, which should be a bit different.
flymia From United States of America, joined Jun 2001, 6284 posts, RR: 6 Reply 7, posted (4 months 1 day 18 hours ago) and read 6341 times:
Nice trip report. Always enjoy seeing TRs into MIA. True Miami would not be the most "American" city to visit but it certainly still is America. What's more American than a city built up by immigrants. Glad to know you enjoyed Miami it is a very unique city. Very Latin Culture orientated as I am sure you could tell but more and more Europeans are starting to make an impact in the city these days.
How did you find the airport to be?
"It was just four of us on the flight deck, trying to do our job" (Captain Al Haynes)
Finnair meals are also very average. But BA meals are always excellent.
I agree.
Quoting flymia (Reply 7): True Miami would not be the most "American" city to visit but it certainly still is America. What's more American than a city built up by immigrants. Glad to know you enjoyed Miami it is a very unique city. Very Latin Culture orientated as I am sure you could tell but more and more Europeans are starting to make an impact in the city these days.
Yes, of course it is American city and a good one. I think that Latin culture was a bit shock for me.
I don't have anything against Latin culture, but I didn't understand that it has influenced so much there.
I still liked Miami, though I am not a big fan of such warm temperatures.
Quoting flymia (Reply 7): How did you find the airport to be?
Well it was interesting and different from European airports. In my opinion it was very American airport, you know long buildings with small gate areas. It was very clean and air condition worked well or at least there wasn't too hot.
I didn't like AA's check-in, it was a bit confusing and check-in kiosks are probably running with quite old software. Security check was too slow in my opinion, there was only one full-body scanner and one metal detector. I don't know how may security check places there are, but that one where I went was very crowded.
gabrielchew From United Kingdom, joined Aug 2005, 2512 posts, RR: 14 Reply 9, posted (4 months 1 day 5 hours ago) and read 5821 times:
Nice report...thanks for posting. Shame that BA were so bad at sorting out the problems in LHR. Being delayed overnight is far from ideal, and shouldn't happen at BA's home base. Still, good that they sorted out a hotel eventually.
finnishway From Finland, joined Jul 2012, 187 posts, RR: 0 Reply 10, posted (4 months 1 day 4 hours ago) and read 5693 times:
Quoting gabrielchew (Reply 9): Being delayed overnight is far from ideal, and shouldn't happen at BA's home base. Still, good that they sorted out a hotel eventually
One passenger asked why don't they just change the airplane, because there was couple of them waiting without flights for a while. BA's employee just said "things don't go like that here". It is probably cheaper for the airline to get hotel rooms and give money back to customers than get another airplane and crew.
Quoting finnishway (Thread starter): Engines are turned on, but nothing really happens. We are just sitting and waiting. About 10 minutes later I anticipated that something is wrong with the plane. About 20 minutes later captain announces technical problem with the plane. Then we started moving, but joy is short, because we only taxied around the concourse C to another parking spot. Captain announces another delay and we just wait. After sitting 2 hours and 15 minutes in the plane buses arrived to transport us to the concourse B.
- I know that feeling, thankfully we were seated in JCL, the crew kept the champagne flowing until we deplaned
Quoting finnishway (Thread starter): After 19:00 they officially announced that the flight would be delayed until next morning. They gave a paper where they stated that crew can't work today anymore. BA provided us hotel rooms, but it didn't go very smoothly. The whole process to actually get in the hotel was a huge fail. After 3 hours waiting we actually get in the hotel. After being awake for 24 hours I just wanted to sleep.
- Bugger, you'd think they could have found a spare crew around, after all, they keep them on standby!
Quoting finnishway (Thread starter): Meal was served pretty soon after take off. I took coke and the chicken option. It was a very good meal.
- Not bad!
Quoting finnishway (Thread starter): Meal of the flight. Some kind of tasteless pasta. Not as good as the chicken on the LHR-MIA flight. AA also offered chicken, but I decided to take the pasta.
- Looks pretty nasty, quite a contrast between the BA & AA meal presentation.
Heh... then you didn't see the U20 ice hockey teams from USA and Canada. The Canadian team was on my flight. I think the USA took direct AY flight to JFK. I had a chat in the Star Bucks in non-Schengen area. I was impressed such nice polite young men.
finnishway From Finland, joined Jul 2012, 187 posts, RR: 0 Reply 16, posted (3 months 4 weeks 1 day 3 hours ago) and read 4291 times:
Quoting teme82 (Reply 15): Heh... then you didn't see the U20 ice hockey teams from USA and Canada. The Canadian team was on my flight. I think the USA took direct AY flight to JFK. I had a chat in the Star Bucks in non-Schengen area. I was impressed such nice polite young men.
Wow! What a shame. I don't think that would happen very often with men's national ice hockey teams .
LFutia From Netherlands, joined Dec 2002, 3195 posts, RR: 31 Reply 17, posted (3 months 4 weeks 1 day 2 hours ago) and read 4236 times:
Hello There!
Nice trip report! Shame about the delay that happned on BA. I hope you enjoyed the US, please come back again and visit other cities! I see you aren't such a fan of warm wearer, come visit my city - Chicago where it is going to be -14C for the high tomorrow!
Leo/ ORD
Leo/ORD -- Groetjes uit de VS! -- Heeft u laatst nog met KLM gevlogen?
finnishway From Finland, joined Jul 2012, 187 posts, RR: 0 Reply 18, posted (3 months 4 weeks 1 day 1 hour ago) and read 4152 times:
Quoting LFutia (Reply 17): Nice trip report! Shame about the delay that happned on BA. I hope you enjoyed the US, please come back again and visit other cities! I see you aren't such a fan of warm wearer, come visit my city - Chicago where it is going to be -14C for the high tomorrow!
Hello! That was definitely the best trip I've ever taken so far! I am right now collecting money for my second trip to USA, hopefully next summer or autumn. Chicago would be nice, but first I am going to New York. -14C is too warm for me , I was in Helsinki yesterday and it was about -25C in the morning which was... cold.
OB1783P From United States of America, joined Sep 2003, 325 posts, RR: 0 Reply 19, posted (3 months 4 weeks 1 day 1 hour ago) and read 4120 times:
Your mother tongue is not English, so I especially appreciate how carefully you wrote this report. You must have had some good teachers. It was a pleasure to read.
If you want to see the 'real' America, you will need to go away from the cities. The most charming city is SanFrancisco. New York is wonderful - of course. But famous cities like Washington, Chicago, Philadelphia, Los Angeles, Atlanta, Houston, while very interesting to visit, are not exactly vacation destinations.
There is nothing like driving through a state or two, taking photos, eating great local food, visiting National Parks. That - at least to me - is the real America.
Thank you for a thoughtful and well done report.
I've flown thousands of miles and I can tell you it's a lot safer than crossing the street!
finnishway From Finland, joined Jul 2012, 187 posts, RR: 0 Reply 20, posted (3 months 4 weeks 1 day ago) and read 4098 times:
Quoting OB1783P (Reply 19): Your mother tongue is not English, so I especially appreciate how carefully you wrote this report. You must have had some good teachers. It was a pleasure to read.
Thanks! I thought you are going to say that I am not good in English. You are one of the few people who has said that I write English well. When I write English I try to write as carefully as I can, because I always think that somebody will say I am bad at writing English. Thanks to my teachers by the way.
Quoting OB1783P (Reply 19): If you want to see the 'real' America, you will need to go away from the cities.
I know that, but that would require a longer vacation, which of course means more money. I think I am going to New York first and after that I could to go to the Rockies or Great Plains. I think the real America is hiding somewhere there.
Quoting OB1783P (Reply 19): There is nothing like driving through a state or two, taking photos, eating great local food, visiting National Parks. That - at least to me - is the real America.
Road trip across America is my dream. I think you are right and that is the real America I want to see.
Quoting OB1783P (Reply 19): Thank you for a thoughtful and well done report.
AirAfreak From United States of America, joined Apr 2012, 244 posts, RR: 0 Reply 21, posted (3 months 3 weeks 6 days 16 hours ago) and read 3649 times:
It was a very nice read for your Heathrow-Miami flight and I especially liked the food photos!
Miami is a little too warm for my taste, so I usually do a winter weekend in Miami for the nightlife and it's always so much fun!
Today in Los Angeles, the weather averaged 67(F) degrees with no humidity and light winds. We have such great weather here, overall. One of my favorite things about LA are the little communities such as Little Tokyo, Koreatown, Little Ethiopia, Thai Town, etc... You will find lots of sun, friendly faces, food trucks galore, and the beach!!! Try Los Angeles some time - we are a happy and friendly bunch!!!
B747forever From United States of America, joined May 2007, 16574 posts, RR: 11 Reply 22, posted (3 months 3 weeks 6 days 15 hours ago) and read 3618 times:
Quoting AirAfreak (Reply 21): Today in Los Angeles, the weather averaged 67(F) degrees with no humidity and light winds.
But it was quite warm during the day. I believe we went up to the low 80's.
finnishway From Finland, joined Jul 2012, 187 posts, RR: 0 Reply 23, posted (3 months 3 weeks 6 days 2 hours ago) and read 3335 times:
Quoting AirAfreak (Reply 21): Try Los Angeles some time - we are a happy and friendly
Los Angeles was my other alternative besides Miami when I was planning my first trip to USA. LA was actually my choice number one until couple weeks before I booked this trip. I chose Miami because it was a bit cheaper, flights were better and I have also heard that it may rain quite much in California especially in January. California is definitely a place where I want to visit, but as I have already said NYC will be the next one.
AirAfreak From United States of America, joined Apr 2012, 244 posts, RR: 0 Reply 24, posted (3 months 3 weeks 3 days 21 hours ago) and read 2848 times:
I think the worst of the rain is over... hopefully! hahaha!!!! I am leaving this beautiful weather tomorrow and flying into JFK where it will be freeeeeeeeeezing!!!!!! Thankfully, I am only in NY for just two days!
richierich From United States of America, joined Nov 2000, 4022 posts, RR: 6 Reply 26, posted (3 months 3 weeks 5 hours ago) and read 2016 times:
Quoting finnishway (Reply 23): but as I have already said NYC will be the next one.
If I may make a suggestion, avoid New York in the middle of winter and the middle of summer! (I know you are used to cold weather but winter in NYC can just be difficult, with messy roads, transportation difficulties, etc. Unless it is prior to Christmas, it is not New York at its best!) But yes, leaving the cities and seeing more rural areas is a different side of the US and I highly recommend it - even 20 miles outside of Miami Beach can give you a very different (not good, not bad) perspective on Florida!
A great TR with an unfortunate delay. You seemed to take it quite well, I imagine most people would be pretty bent out of shape about a cancelled flight after waiting more than 2 hours on the plane! I agree with others that it doesn't sound like BA did enough to substitute a plane and crew but who knows exactly why that was the case. Looking forward to the next TR!
pvjin From Finland, joined Mar 2012, 535 posts, RR: 0 Reply 27, posted (3 months 3 weeks 5 hours ago) and read 1994 times:
Really interesting and well made report, it's always so nice to read these.
I think it's time for me to start doing trip reports too, I've thought about doing them from my earlier trips but I always somehow just forgot the whole thing & didn't take enough pics onboard to make a proper report.
finnishway From Finland, joined Jul 2012, 187 posts, RR: 0 Reply 28, posted (3 months 3 weeks 4 hours ago) and read 1953 times:
Quoting richierich (Reply 26): If I may make a suggestion, avoid New York in the middle of winter and the middle of summer!
Thanks for your advice. If I go there in this year, it will probably around September or October.
Quoting richierich (Reply 26): But yes, leaving the cities and seeing more rural areas is a different side of the US and I highly recommend it
I have planned to add Nashville to my next trip, since I am a huge fan of country music and Nashville is the "capital of country music". Tennessee would probably be a good place to see outside the big cities. I know there are better alternatives, but that is better than nothing.
Quoting richierich (Reply 26): You seemed to take it quite well, I imagine most people would be pretty bent out of shape about a cancelled flight after waiting more than 2 hours on the plane!
The most important thing to me was to get to USA. One day in London of course shortened my vacation in Miami, but I didn't let it ruin my vacation. I also knew that I would get some of my money back because of that delay and I can use it to my next trip to USA.
Quoting pvjin (Reply 27): Really interesting and well made report, it's always so nice to read these.
Thanks! It is always nice to read other peoples comments, so you know your trip report hasn't been pointless.
Quoting pvjin (Reply 27): I think it's time for me to start doing trip reports too, I've thought about doing them from my earlier trips but I always somehow just forgot the whole thing & didn't take enough pics onboard to make a proper report.
You should try it. It takes some time, but that pays off when you read other peoples opinions about your trip reports.