JDairCEO From Uruguay, joined Jan 2006, 243 posts, RR: 0 Posted (4 months 2 days 4 hours ago) and read 9394 times:
AA997 DFW-EZE F January 2013
Departure: 7:35pm
Arrival: 8:50am
Flight time: 10 hours 15 minutes
Dinner/Breakfast
Thoughts on the new service: I found the presentation and ingredients to be great. All aspects of the service had a great flow and seemed to be very well thought out. The simple water glass was nice, I didn't have to ask for it, and it was constantly refilled without asking. The new silverware has real weight to it and is proper silverware like in a fine restaurant. The new crockery all fits together and has a nice look. Now don't me me wrong, I was a big fan of the old set and didn't believe it needed to be changed. Overall it was a perfect flight and other than some hard product deficiencies, I believe the new American is doing great.
Dinner
Starters
Shrimp escabeche with Peruvian purple potato salad
or
Herb crusted beef tenderloin with fingerling potatoes, goat cheese, and tomatoes
Soup
Sweet potato red curry
Salad
Seasonal green with fresh vegetables, hearts of palm, and candied pecans
Poppy seed dressing
or
Premium extra virgin olive oil and balsamic vinegar
Assorted gourmet breads
Entrees
Beef Fillet
Served with a Boursin cheese crust, wilted spinach, balsamic grilled tomatoes and whipped potatoes
Chicken Panang
With stir-fried Asian vegetables and basmati rice
Pan-fried Halibut
Accompanied by sundried tomatoes, oregano gremolata, lemon risotto, broccolini and tomato fennel saute
Whole Wheat Penne Pasta
Please customize your entree from the following options:
Plum tomato sauce
Mushrrom Alfredo sauce
Grilled Chicken
Cremini mushrooms, asparagus and tomatoes
Fresh grated Parmesan
Breakfast
I filled out the landing card but preferred the cereal. I really liked this option as I could select when I wanted breakfast and each item I wanted.
New amenity kit was nice but is first in a series so they should cycle through these pretty often.
Amuse bouche, wonderful and I really wanted more but did not want to over eat.
Truly great starter and the presentation was very nice.
I liked the poppy seed dressing and it was nice to have a choice other than the balsamic vinegar that was not some heavy creamy dressing.
Soup was great as usual. Why are soups so good on airplanes?!
I reluctantly ordered the steak but it was fantastic. Cooked perfectly and the cheese had good flavor. The grilled tomato was pretty good as well.
Had to have this over the cheese but I only had a few spoonfuls.
Standard breakfast and everything tasted just fine.
lychemsa From United States of America, joined Oct 2009, 905 posts, RR: 3 Reply 3, posted (4 months 2 days ago) and read 8443 times:
The AA Y meals are "atrocious."
Glad to see AA feed the F passengers OK.
And with the new 31" legroom reduced from 32" and the outdated movie selections with bad sound one can make no sense of, the flights on AA Y are pretty enjoyable.
JDairCEO From Uruguay, joined Jan 2006, 243 posts, RR: 0 Reply 6, posted (4 months 1 day 7 hours ago) and read 6593 times:
Quoting AV8AJET (Reply 4): Nice report, funny though how they had the knifes and forks on the wrong side! Food looks good.
haha well that was me actually
Quoting tommy767 (Reply 5): WOW! AA really made their catering even better. They already had the best food in F and J, now this is high end restaurant quality.
The food quality and presentation has improved for sure, I just hope the investment continues.
EASTERN747 From United States of America, joined Oct 2006, 386 posts, RR: 0 Reply 7, posted (4 months 1 day 4 hours ago) and read 6166 times:
Well since my main background was catering at EA, I'll express a few thoughts.....Now bear in mind this is FC on a 10+ hour international flight......
-Plastic glass for pre departure?
-I think there is a white table cloth but it covered with a tray and paper cover, or is it cloth. I don't know how many seats in F/C, but NO TRAYS. Your tray is hand set. One item at a time. I hope the water glass was refilled with bottled water and NOT water from the aircraft system....YUK
-the tableware and glassware look like Bennigans...cheap but functional.....no logos or names
-the plates etc are simple stuff that don't reflect a logo or anything....
-that damn sundae again! Get some imagination or open your taste to alternatives
-I did think the portions were proper ie. not food over filling the plates, like the potatoes
-the service by the FAs wasn't mentioned, so I assume it was pretty good.
Compared to what I have personally experienced on simular flights, international........B-
Please don't flame me but the airlines don't base the expense of meals in first or business based on full fare. How many people are upgrades at lower prices? It wasn't bad based on todays economy, just polish it up. thanks
767747 From United States of America, joined Jan 2005, 1750 posts, RR: 26 Reply 8, posted (4 months 22 hours ago) and read 5745 times:
Wow, it looks like AA has really picked up its game! Well done. Food looks good, and the presentation is really nice!
Quoting EASTERN747 (Reply 7): Well since my main background was catering at EA, I'll express a few thoughts.....Now bear in mind this is FC on a 10+ hour international flight......
-Plastic glass for pre departure?
-I think there is a white table cloth but it covered with a tray and paper cover, or is it cloth. I don't know how many seats in F/C, but NO TRAYS. Your tray is hand set. One item at a time. I hope the water glass was refilled with bottled water and NOT water from the aircraft system....YUK
-the tableware and glassware look like Bennigans...cheap but functional.....no logos or names
-the plates etc are simple stuff that don't reflect a logo or anything....
-that damn sundae again! Get some imagination or open your taste to alternatives
-I did think the portions were proper ie. not food over filling the plates, like the potatoes
-the service by the FAs wasn't mentioned, so I assume it was pretty good.
Compared to what I have personally experienced on simular flights, international........B-
Please don't flame me but the airlines don't base the expense of meals in first or business based on full fare. How many people are upgrades at lower prices? It wasn't bad based on todays economy, just polish it up. thanks
I agree there have been a lot of changes over the years, but I don't think we can compare the state of presentation and food from 2013 to what it was with Eastern. Flying has changed so much over the last 10 years. I'll agree its not as classy/elegant than it used to be, but I don't think the above photos make it look too bad.
gen2stew From United States of America, joined Dec 2011, 83 posts, RR: 0 Reply 9, posted (3 months 4 weeks 1 day 22 hours ago) and read 4888 times:
Those damn sundaes are one of the most popular items AA serves (signature I believe); so popular infact EL CHEAPO DL has added them, also as AA/BA have gotten cozier BA has added them as well as the AA mixed nuts.
The boursin filet again has been a VERY popular entree. People like it and the comany puts it on.
The only things PAX see is the fare thay paid and the seat in front of them. Gotta love the race to the bottom!
gen2stew From United States of America, joined Dec 2011, 83 posts, RR: 0 Reply 10, posted (3 months 4 weeks 1 day 22 hours ago) and read 4888 times:
Those damn sundaes are one of the most popular items AA serves (signature I believe); so popular infact EL CHEAPO DL has added them, also as AA/BA have gotten cozier BA has added them as well as the AA mixed nuts.
The boursin filet again has been a VERY popular entree. People like it and the comany puts it on.
As an EA fan, I agree w/u re: the tacky plastic predeparture vessels; that is just an AA policy (no glass or mugs on the ground).
Also, AA's first cuisine is tops among its US piers.
[Edited 2013-01-25 17:20:47]
The only things PAX see is the fare thay paid and the seat in front of them. Gotta love the race to the bottom!
klkla From United States of America, joined Jul 2004, 803 posts, RR: 0 Reply 11, posted (3 months 4 weeks 1 day 20 hours ago) and read 4778 times:
Looks better than in the past and almost on par to DL's BE product for international (very similar square plates too). I wonder if they have made any improvements to business class as well?
JDairCEO From Uruguay, joined Jan 2006, 243 posts, RR: 0 Reply 12, posted (3 months 3 weeks 4 days 23 hours ago) and read 3918 times:
Yes J did get updates to the service and more investment in the food quality. I believe the difference is in the number of courses and the way its presented.
qqflyboy From United States of America, joined Oct 2003, 2198 posts, RR: 14 Reply 13, posted (3 months 2 weeks 4 days 2 hours ago) and read 2497 times:
AA chooses to use plastic so that passengers can enjoy their pre-departure beverages right up until take-off. FARs require all galley items be picked up and compartments closed and locked prior to pushback. Since the plastic flutes are disposable, they can go in the trash, and legally remain at the customer's seat until take-off. This decision was made with the customer in mind, and I think most would rather the extra time to enjoy their drink than have a glass.
Quoting EASTERN747 (Reply 7): I think there is a white table cloth but it covered with a tray and paper cover, or is it cloth. I don't know how many seats in F/C, but NO TRAYS. Your tray is hand set. One item at a time. I hope the water glass was refilled with bottled water and NOT water from the aircraft system....YUK
There is a white table cloth with a gray placemat over the top. There is no paper or plastic. Each item is hand set, as you noted, and the water glass is filled with bottled water.
The views expressed are mine alone and do not necessarily reflect my employer’s views.
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From Uruguay, joined Jan 2006, 243 posts, 
Standard breakfast and everything tasted just fine.
From United States of America, joined Dec 2003, 1727 posts, 
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