dirktraveller From Singapore, joined Jan 2011, 202 posts, RR: 0 Posted (2 months 4 days 6 hours ago) and read 8741 times:
Hi everyone.
The beginning of the year 2013 means the break I'm taking has officially over. Throughout the few months break at the end of last year I did several trips, as you might have seen in the forum, including a trip to ICN and CJU, along with shuttling between SIN and CGK a few times.
As my end-of year break is over, it is time for me to catch a flight to Melbourne, Australia where I am currently posted. This time round, my mum decided that she wanted to join me to MEL for a week.
Background
As our family used to live in BNE ten years ago, I would think a trip to BNE to catch-up with some old family friends would be a good idea for my mum, before we continued our journey to MEL. On the other hand, I get to fly on Qantas Boeing 747 which I have never flown before.
The jumbo jet started its operation with Australia's flag carrier in 1971, when Qantas take delivery of their first B747-238B. Ever since, the B747 has been the carrier's backbone for their trans-continental flights, especially on their Australia - UK "Kangaroo Route."
After taking delivery of the SP and Combi 747s, Qantas became the only carrier to order the Boeing 747-438 Extended Range (ER) version. It enables the airframe to fly extra 500 miles, extra fuel tanks, along with enhanced cargo capacity.
Their first Boeing 744ER delivered on 2002. To date, the carrier operated the only six frames of 747-400ER in the world. Along with the rest of QF 744 fleet, this 744ER bear the nickname of "Longreach".
Please join me in the honor of flying one of the only six "Longreach" Boeing 747-400ER in the world.
Check-in
Instead of taking a cab ride to the airport, my mum and I decided to take the train to the airport. It took approximately 45 minutes from the city centre to reach Changi Airport.
Airport entrance from Changi Airport MRT Station
As there is no direct link between the Airport train station to Terminal 1, where QF flights operate from, we must take the 'skytrain' which links between terminals at Changi Airport (except the former Budget Terminal).
Our bags on that day.
British Airways/Qantas Check-in desks at Terminal 1.
Check in was fine apart from the minor issues with my mum's passport validity, which turns out to be not an issue.
After check-in was done, we proceed to immigration, which is always as efficient in Singapore.
Then we get to spend another one hour before boarding in the Terminal 1 transit area.
Boarding
Flight details
Flight Number : QF 51
Type of Aircraft: B747-438ER
Registration: VH-OEH (l/n 1321, Delivered to QF 16/01/2003)
Seat Number: 46K
ETD: 2130
ETA: 0635
We proceed to our assigned gate, C22 around 10 minutes prior to scheduled boarding time. There was a long queue for the pre-boarding security check.
Our aircraft on that day, the 10-years old Boeing 747-438ER "Hervey Bay"
Following the security check passengers could board the aircraft directly as boarding calls were already made that time. I would guess the loads today could almost reach a full-house.
Our seat 46 H and 46 K. There was a friendly German national sitting beside me on 46 J flying from FRA.
There was a smaller section of Economy cabin in front of us, consisting of only 2 rows of seats.
Being an emergency exit seat, the legroom is certainly spacious.
As the flight was extremely full on that day, the overhead luggage bins on my section were filled to the brim, this will soon become an issue for me due to my seating just over the R3 emergency exit.
The crew on my section, which I would guess a more senior purser on the flight came to me and warn me to put my bag on the overhead compartment and lectured me about safety and hazards of the bags blocking the R3 exit.
I was stoned for a moment because I was just about to seek her assistance regarding the fully loaded overhead compartments. Then I replied her that I understand the importance of the flight safety and explained to her there is no space for my bags in the overhead compartments.
She then tell her younger colleague to collect my bags and find an empty overhead bins. The purser then leave to the J class section and later on return to her jump seat which was just opposite mine before take-off.
Her younger colleague asked me, "May I help you store your bags, thank you for your cooperation Sir/Madam"
I replied " Certainly, thank you"
Since the first day I am flying Qantas, their casual and friendly service always wins me. I was just surprised that their senior crew member choose to lecture me over safety, or at least question if there is any problem hindering me from storing my bag up in the bins.
Qantas in-flight magazine, and B744 safety card.
Shortly after my bags were stored in, the last batch of passengers boarded and we pushed back.
Take-off was around 2205hrs
In-flight
Shortly after take-off menus were distributed by the crew.
Our meal service guide for the red-eye to BNE.
The 'Q' In-flight entertainment system
Our flight routing tonight, with estimated 6 hours 45 minutes of flying time.
A bottle of water was distributed shortly after.
After around an hour after take-off the crew started to roll the cart and commenced the meal service.
My meal tray with the beef fried rice option.
Closer look to my beef fried rice meal.
The other option, which was fish and potatoes.
Economy Class cabin view on the 744, I noticed that the overhead bins has also been renovated that it have the similar shape as the ones in B777
After the meal service was completed, the lights were later switched off to allow passengers to rest. Throughout the flight, cabin crews distributed fruits such as banana or apple. Drink runs consisting of water or apple juice were also conducted in-flight, with the cabin crews using little flashlights to navigate around the cabin.
I decided to get some sleep, with half of the flight to go.
After several short videos I watched to pass time, the lights were again switched on approximately two hours before arrival, and breakfast were prepared.
My breakfast tray, consist of a croissant, yoghurt, and my hot English tea.
First sunlight while having my breakfast.
Sunrise and the wings of the mighty jumbo jet.
Landing into Brisbane
After breakfast trays were cleared, the captain announced that we were on descent into Brisbane Airport. This were followed by the arrival announcement by the cabin crew, which includes outlining the restrictions of food into Australian territory.
Due to my camera bag were being stored in overhead bins for landing, I could not take pictures of the approach into BNE. Our flight landed around 0645hrs local time.
After around 15 minutes of taxi, we reached our parking spot and I was one of the last few to deplane.
Goodbye "Harvey Bay"
An Air Niugini Boeing 737-800
Walking towards the immigrations at BNE.
The immigrations at BNE airport was a mess. There were extremely long queues forming, which took an hour to complete immigration itself.
After baggage claim were done, we were selected randomly for checking of food items by the K9 unit, and yes, we returned to BNE after ten years.
Final thoughts of the flight
Having the honor of flying the Qantas Boeing 747-400ER, I found that the refurbished product on the B744 were as good as the A380. The seat features and its entertainment system were the same as the A380.
Apart from the minor misunderstanding I had with their senior crew during boarding, I found there is nothing I could fault on Qantas. The meal service were sufficient for the flight, the seats were comfortable, IFE was great, and certainly for the price deal Qantas had when I book the flight, it was certainly value for money.
It was a pleasure to share my experience on the with you all in the a-net.
Should you have any questions or thoughts, do drop a comment.
Thanks for reading.
gabrielchew From United Kingdom, joined Aug 2005, 2512 posts, RR: 13 Reply 1, posted (2 months 4 days 5 hours ago) and read 8616 times:
Nice report, thanks for posting
Quoting dirktraveller (Thread starter): Their first Boeing 744ER delivered on 2002. To date, the carrier operated the only six frames of 747-400ER in the world. Along with the rest of QF 744 fleet, this 744ER bear the nickname of "Longreach".
I didn't know about the ER version. I wonder why no other airline wanted it?
Quoting dirktraveller (Thread starter): Economy Class cabin view on the 744, I noticed that the overhead bins has also been renovated that it have the similar shape as the ones in B777
I noticed that too. Looks like QF like to keep their cabins updated (unlike BA)
dirktraveller From Singapore, joined Jan 2011, 202 posts, RR: 0 Reply 2, posted (2 months 4 days 5 hours ago) and read 8531 times:
Hi gabrielchew,
Thanks for reading
Quoting gabrielchew (Reply 1):
I didn't know about the ER version. I wonder why no other airline wanted it?
The ER version was produced but I guess it was less popular because only one carrier operated it. I guess other airline did not order it because they do not find there is a need to have this ER version.
Qantas, however, operated 747-400ER due to Australia's geographic location which I believe required the ER's range to do nonstop missions to places such as DFW, SCL, or EZE.
Quoting gabrielchew (Reply 1):
I noticed that too. Looks like QF like to keep their cabins updated (unlike BA)
Yes, I like it the idea that they refurbished the B744 cabin, especially these B744s also operated long flights like the A380. However this seems not good enough to the Australian media, after reading a recent article that bashing QF and its B744 fleet.
CXB77L From Australia, joined Feb 2009, 2183 posts, RR: 4 Reply 3, posted (2 months 4 days 2 hours ago) and read 7973 times:
AIRLINERS.NET CREW CHAT OPERATOR
Thanks for the trip report. I'd like to fly on the 744ER one day. I've been on the 744 three times, but never on an ER.
Quoting dirktraveller (Thread starter): Economy Class cabin view on the 744, I noticed that the overhead bins has also been renovated that it have the similar shape as the ones in B777
They didn't. The 744ER were delivered with the Boeing Signature Interior.
The renovated 744s come with Signature Interior lookalike bins and ceilings, but the passenger service unit remains the same as on the older 744s.
Hardly looks like Egg Fried rice to me, just steamed rice.
Quoting dirktraveller (Thread starter): Drink runs consisting of water or apple juice were also conducted in-flight, with the cabin crews using little flashlights to navigate around the cabin.
Yes I love this about Qantas. They in fact have the lights attached to their ties so it is bright up enough for one to see the tray of liquids in the glass.
They also use the lights when serving the bowls of fruit, which I am not sure if it was the same case as on your flight.
I always thought sitting over the wing would be so annoying but it's actually really amazing. It gives you a sense of the mighty wings.
Quoting dirktraveller (Thread starter): Having the honor of flying the Qantas Boeing 747-400ER, I found that the refurbished product on the B744 were as good as the A380. The seat features and its entertainment system were the same as the A380.
Fortunately it is starting to look like the A380 from the inside. The 744 will always be the Queen of the skies!!
The Boeing Signature overhead bins make the 744ER look very modern indeed, quite a contrast to the rest of the 744 fleet which look really dated these days.
Is the ER model the usual spec on the SIN-BNE sector? - seems a tad short for it's usual segment length.
dirktraveller From Singapore, joined Jan 2011, 202 posts, RR: 0 Reply 6, posted (2 months 3 days 19 hours ago) and read 7215 times:
Thanks for reading
Hi CXB77L
Quoting CXB77L (Reply 3): I'd like to fly on the 744ER one day.
You should try it, especially since the 744ERs are based in Australia.
Quoting CXB77L (Reply 3): They didn't. The 744ER were delivered with the Boeing Signature Interior.
Wow, I didn't knew that it was delivered with the Boeing Signature Interior. Thanks for the information update.
Hi flightsimboy
Quoting flightsimboy (Reply 4): Now of course in partnership with their biggest rival, Emirates!
Yes, since its partnership with their 'biggest rival', its an all A380 service. Would be curious to see how QF SIN-BNE/MEL flights continue when EK also have flights on the route.
Quoting flightsimboy (Reply 4):
Hardly looks like Egg Fried rice to me, just steamed rice
Haha! there is only little egg in the so called fried-rice. But it tasted fine though
Quoting flightsimboy (Reply 4): Yes I love this about Qantas. They in fact have the lights attached to their ties so it is bright up enough for one to see the tray of liquids in the glass.
They also use the lights when serving the bowls of fruit, which I am not sure if it was the same case as on your flight.
Yes, agree, I wonder why other carriers can't come with this idea. They also used the small flashlights to serve fruit on my flight too.
Quoting flightsimboy (Reply 4):
I always thought sitting over the wing would be so annoying but it's actually really amazing. It gives you a sense of the mighty wings.
Also, in my opinion, the sunrise looks better with the mighty wings of the aircraft.
Quoting flightsimboy (Reply 4):
Fortunately it is starting to look like the A380 from the inside. The 744 will always be the Queen of the skies!!
Yes, she will continue to be the Queen of the skies. We will see how the 748 continue the legacy soon.
Yes, it is, although I feel the other option end up tasted better than the fried rice, actually.
Quoting ba319-131 (Reply 5): Is the ER model the usual spec on the SIN-BNE sector? - seems a tad short for it's usual segment length.
Yes, it is a bit short for the length of the 744ER. However, a reason I could think of why QF deploy the ER on BNE route is because the interior are fitted with the new long-haul interior as in the A380s, considering the competition on this particular route, with EY, EK, and 3x daily SQ flight operating daily.
As far as I knew, some of the normal 744s still had the older interior, although I can't be certain how is it today.
MSS658 From Belgium, joined Oct 2010, 2206 posts, RR: 14 Reply 7, posted (2 months 3 days 18 hours ago) and read 7085 times:
Hi
Nice tripreport, thanks for sharing this one with us.
Good job on scoring the Boeing 747-400! I've only logged it once myself
QF looks to have a good product with comfortable Y seating (based on the pics they look similar to Y+ on other carriers).
dirktraveller From Singapore, joined Jan 2011, 202 posts, RR: 0 Reply 8, posted (2 months 3 days 15 hours ago) and read 6846 times:
Hi Marc,
Thanks for dropping by.
Quoting MSS658 (Reply 7):
Good job on scoring the Boeing 747-400! I've only logged it once myself
Thanks, I'm sure there's still lots of opportunity to log it, especially in Europe where mainline carriers still operate their 744 extensively.
Quoting MSS658 (Reply 7): QF looks to have a good product with comfortable Y seating (based on the pics they look similar to Y+ on other carriers).
Indeed, it's good that QF refurbished the 744 with a newer and fresher product. And I agreed, their long haul economy product might be comparable to what offered as "Premium Economy" in some other parts of the world.
fiscal From Australia, joined Oct 2009, 288 posts, RR: 0 Reply 9, posted (2 months 3 days 12 hours ago) and read 6561 times:
One question, relating to an issue I had with Qantas a few years ago.
When they took your cabin bags and stowed them elsewhere as "your" bin was full already, did they tell you where they put them, and if the overhead locker was a few seats away, did they get them for you after landing, or did you have to wait for the hordes to get off and then locate your bags?
dirktraveller From Singapore, joined Jan 2011, 202 posts, RR: 0 Reply 10, posted (2 months 3 days 10 hours ago) and read 6417 times:
Hi fiscal,
Thanks for reading.
Quoting fiscal (Reply 9): When they took your cabin bags and stowed them elsewhere as "your" bin was full already, did they tell you where they put them, and if the overhead locker was a few seats away, did they get them for you after landing, or did you have to wait for the hordes to get off and then locate your bags?
The younger crew that stowed my bag told me during the flight where my bags were. However, after our arrival in BNE we still have to wait for the hordes to disembark and collect the bags on my own. Hence, we were the last few to deplane in BNE.
I was just wondering if the issue you encountered were similar (or same) with the ones I had on this flight?
fiscal From Australia, joined Oct 2009, 288 posts, RR: 0 Reply 11, posted (2 months 1 day 15 hours ago) and read 5465 times:
Quoting dirktraveller (Reply 10): I was just wondering if the issue you encountered were similar (or same) with the ones I had on this flight?
My problem was being a member of Qantas Club (at the time). It allowed me to go down at the last minute, only to find that someone had place a notebook bag in "my" spot. They did not take much room, so I placed my bag on top. Half way through the flight, someone (the FA I think) opened the locker and my bag "fell out" as it had slid on of the bag underneath. The FA said that my bag had nearly fallen on a passenger, and that I needed to stow the bag under my seat. I did not want that as QF domestic were not known for comfortable seats and legroom. So I suggested that I rearrange the locker contents to make it fit. She said NO (in a very aggressive tone) I must stow it or have it placed at the rear of the plane. I said that I was not letting my bag out of my sight as it contained valuables and subsequently had one of the worst flights ever, with my feet cramped up with no ability to stretch out.
In the end I filed a complaint about her attitude and unwillingness to find an amenable solution.
dirktraveller From Singapore, joined Jan 2011, 202 posts, RR: 0 Reply 12, posted (1 month 4 weeks 1 day 9 hours ago) and read 4426 times:
Hi fiscal.
Somehow I really find it disappointing to have encounter (or heard) such uncomfortable incidents on QF. Generally I found Qantas service to be casual and friendly. But seems crew attitude is still either a 'hit or miss'.
Quoting fiscal (Reply 11): So I suggested that I rearrange the locker contents to make it fit. She said NO (in a very aggressive tone) I must stow it or have it placed at the rear of the plane.
I wonder why in these situations they don't try to explain themselves in a more polite manner, since air travel is a customer service business.
Quoting fiscal (Reply 11): In the end I filed a complaint about her attitude and unwillingness to find an amenable solution.
Did Qantas come back to you with any response or compensation?
a36001 From Australia, joined Sep 2012, 84 posts, RR: 0 Reply 13, posted (1 month 4 weeks 19 hours ago) and read 4031 times:
Great Trip Report.... thanks for posting. I have never had a bad experience with Qantas, always professional but with a hint of casual (almost cheeky) friendliness. The storing of your bag could have been handled a little more politely, at least her colleague made up for it. It may also of been the 30th time she asked people to move their bags, and you may have been the last straw so to speak. I have flown OEH many times and it's a great bird and hopefully will be in the fleet for many more years.
kann123air From United States of America, joined Jun 2009, 333 posts, RR: 0 Reply 14, posted (1 month 4 weeks 18 hours ago) and read 3979 times:
Great TR!!
What a coincidence.... I'm about to write a trip report onboard the same aircraft, VH-OEH, except for QF 7 (SYD-DFW). I have many pictures that were taken in the same spot as yours!!! Haha
fiscal From Australia, joined Oct 2009, 288 posts, RR: 0 Reply 15, posted (1 month 4 weeks 17 hours ago) and read 3947 times:
Quoting dirktraveller (Reply 12): Did Qantas come back to you with any response or compensation?
They thanked me for bringing this matter to their attention, but what action, if any, took place I have no idea. I made no mention of any compo, and none was offered, not that I was expecting any, so I was not concerned. I just wanted QF to know that the staff member had failed to deal with a simple situation by being nasty.
dirktraveller From Singapore, joined Jan 2011, 202 posts, RR: 0 Reply 16, posted (1 month 4 weeks 2 hours ago) and read 3510 times:
Thanks for reading, everyone.
Hi a36001
Quoting a36001 (Reply 13): I have never had a bad experience with Qantas, always professional but with a hint of casual (almost cheeky) friendliness. The storing of your bag could have been handled a little more politely, at least her colleague made up for it.
Yes, thankfully her nice colleague made up for it. Well regarding the bag issue could definitely use a more polite approach, then see my response. It is a minor drawback but I hope it won't change my entire perception of QF service.
Quoting a36001 (Reply 13): . It may also of been the 30th time she asked people to move their bags, and you may have been the last straw so to speak.
It could've been so. Unfortunately before the red-eye it was already a long day for me, and on the past 48 hours it was not the only flight I've been. So I guess I was totally taken aback with her attitude.
Quoting a36001 (Reply 13): I have flown OEH many times and it's a great bird and hopefully will be in the fleet for many more years.
Its a great bird indeed. I hope that it stays for years to come. At least recently QF announced the 744s will stay until 2021. As OEH is one of the last batch of 744 delivered to QF, it may still be around for the next five years
Hi kann123air,
Quoting kann123air (Reply 14):
What a coincidence.... I'm about to write a trip report onboard the same aircraft, VH-OEH, except for QF 7 (SYD-DFW). I have many pictures that were taken in the same spot as yours!!! Haha
Thanks. What a great coincidence. Would be looking forward to check out your SYD-DFW trip report!
Hi fiscal,
Quoting fiscal (Reply 15):
They thanked me for bringing this matter to their attention, but what action, if any, took place I have no idea. I made no mention of any compo, and none was offered, not that I was expecting any, so I was not concerned. I just wanted QF to know that the staff member had failed to deal with a simple situation by being nasty.
I see, at least its great that Qantas acknowledge the problem through their response to you, and hopefully rectify the issue with their staff members.
abrelosojos From Venezuela, joined May 2005, 4915 posts, RR: 55 Reply 17, posted (1 month 3 weeks 5 days 17 hours ago) and read 2946 times:
Quoting dirktraveller (Thread starter): The crew on my section, which I would guess a more senior purser on the flight came to me and warn me to put my bag on the overhead compartment and lectured me about safety and hazards of the bags blocking the R3 exit.
I was stoned for a moment because I was just about to seek her assistance regarding the fully loaded overhead compartments. Then I replied her that I understand the importance of the flight safety and explained to her there is no space for my bags in the overhead compartments.
She then tell her younger colleague to collect my bags and find an empty overhead bins. The purser then leave to the J class section and later on return to her jump seat which was just opposite mine before take-off.
Her younger colleague asked me, "May I help you store your bags, thank you for your cooperation Sir/Madam"
I replied " Certainly, thank you"
Since the first day I am flying Qantas, their casual and friendly service always wins me. I was just surprised that their senior crew member choose to lecture me over safety, or at least question if there is any problem hindering me from storing my bag up in the bins.
= Wow. That's poor!
Otherwise, seems like an average flight. Thanks for sharing. QF still remains absent from my flight log.
Otherwise, seems like an average flight. Thanks for sharing. QF still remains absent from my flight log.
Yes, that's really poor coming out from an airline like QF. Its quite an average flight other than the fact that it is operated by the 744 extended-range (ER) variant.
QF itself is a great airline that I guess you should try one day!
adamspotter From Netherlands, joined Feb 2011, 775 posts, RR: 2 Reply 20, posted (1 month 2 weeks 5 days 18 hours ago) and read 1485 times:
Hi dirktraveller,
Another great report as usual, thanks once again for sharing
QF looks quite OK here except for the incident with the senior Purser which is quite poor IMHO
dirktraveller From Singapore, joined Jan 2011, 202 posts, RR: 0 Reply 21, posted (1 month 2 weeks 5 days 2 hours ago) and read 1245 times:
Hi QF744ER,
Thanks for the insight into QF 744ER operations. I wasn't aware that the 744ERs are operating into LAX route, especially the SYD-LAX route on QF108. I thought LAX were all A380s.
I was expecting to see something like DFW, EZE or JNB on the flight log of a QF 744ER.
Quoting QF744ER (Reply 19):
From the 9/3 here's what -OEH operated to give you a perspective:
From the flight log given, it seems VH-OEH itself is doing quite a number of visit to SIN lately
Hi Brendan,
Thank you, was a pleasure to share the TR.
Quoting adamspotter (Reply 20): Another great report as usual, thanks once again for sharing
QF looks quite OK here except for the incident with the senior Purser which is quite poor IMHO
Apart from the unfortunate incident, QF itself still is a great airline in my opinion.