Superfly From Thailand, joined May 2000, 39442 posts, RR: 76 Posted (8 months 4 weeks 23 hours ago) and read 9598 times:
Cambodia Angkor Air ticketing office.
Last month, Cambodia Angkor Air started service between Phnom Penh and Bangkok Suvarnabhumi. I was there for several weeks for work. My flight to Phnom Penh was on Thai Airways, 747-400. The flight was a carbon copy of my flight there back in October which was superb. Same meals and service as well.
I had choices on my return flight. I’m usually loyal to Thai Airways but since it’s such a short flight and would only earn me 500 Royal Orchid miles, I decided to try a new airline. Promo flights were only $70 without advance purchase.
I rode a tuk-tuk to the Angkor Air ticketing office located in the Monument district of Phnom Penh.
Very clean and friendly staff at their office.
I bought my ticket cash and then hopped back in the tuk-tuk that waited outside for me to buy my ticket.
The following day, I rode a tuk-tuk across town to the airport. One of the things I love about Phnom Penh is that they still offer tuk-tuk service to the airport unlike Suvarnabhumi. Some tuk-tuks will go to Don Muang if you are already near Don Muang in the Chang Wattana and Lak Si districts but they will not travel across town like in Phnom Penh.
I get to the airport and check in. One thing I like about flying on the major/national carriers in Asia is that there are hardly ever any lines at check in.
Check in was seamless and off to the gate.
Sat around and waited until boarding time. Our aircraft registration number was VN-A394.
I'm surprised that there are no photos in the database.
I believe this is a brand new A321 delivered 3 months ago in December.
We board on time – all 15 of us.
I was surprised at how empty the flight was. Angkor Air only has 1 flight a day to Bangkok and it’s at a very convenient time – 12:15PM.
I just knew the flight would be full but was surprised that it wasn’t.
Didn’t matter that I requested a window seat. Everyone picked the seat of their choice. Easy to do with 15 people on an A321.
We push back on time and taxi off to the runway.
Cambodia Angkor Air A321 safety card.
Some neat, vintage Soviet era AN-12 and AN-24 missing their engines.
Very rocky takeoff.
We level off and in-flight meal service begins.
Finally and airline that serves egg rolls (spring rolls) in-flight).
Luckily there were only 15 people on-board so meal service was served quickly. The flight was smooth for only 10 minutes until we were just pounded with severe turbulence. Flight attendants couldn’t even make it back to their seats and just grabbed an aisle seat when the plane dropped flying through a cloud.
After about 30 minutes of being shaken up, we begin our steep descent in to BKK.
It was turbulent all the way till touchdown at BKK.
Of course this isn’t the airline’s fault. Their staff was very professional and I enjoyed their service. They didn’t loose any of my bags either so I’m happy.
I hope Cambodia Angkor Air is successful on this route. It’s too bad so few know about this airline and is much better than that red & white livery LCC here in Asia that seems to be stealing a lot of customers but doesn’t offer lower prices and no service at all.
Also worth noting, Angkor Air now has busted the monopoly on the BKK – Siem Reap route that Bangkok Airways had a monopoly on and now flies this route.
Bangkok Airways was charging $400 for that 45 minute flight.
I hope to see Thai Airways on this route as well.
flightsimboy From Canada, joined Sep 2005, 1078 posts, RR: 5 Reply 2, posted (8 months 4 weeks 19 hours ago) and read 9195 times:
Wow, Superfly I was waiting for that moment when I'd burst into tears of laughter......it never came! Just kidding, great report on this little gem. They seem to be a bit like Thai, the colours, except not the aircraft interiors.
jetmarc From United States of America, joined Aug 2003, 537 posts, RR: 2 Reply 4, posted (8 months 4 weeks 17 hours ago) and read 8923 times:
Is it just me or is their safety card all messed up? I swore 2 L/R and 3 L/R (B doors) had the red manual inflation handle in the door sill and that they can't be detached as there is no girt bar and the slides are attached to a compartment on the side of the plane, not the cabin floor (again, no girt bar). They must have just copied the graphics not knowing the difference is actually the flip cover that protects the door handle...
"Sucka, I'm gonna send you out on Knuckle Airlines. Fist Class!!" ~ Mr. T
I never miss an opportunity to bash Air Asia!
That airline is the biggest gimmick in aviation history.
Quoting flightsimboy (Reply 2): Wow, Superfly I was waiting for that moment when I'd burst into tears of laughter......it never came!
That will be in my next trip report. Stay tuned.
Quoting Quokkas (Reply 3): It is always amazing that in Asia, even on the shortest flight you get something more substantial than a small biscuit or three peanuts. Happily Angkor are keeping up the tradition.
Angkor Air is like a smaller version of Thai Airways. Just like Phnom Penh is a smaller version of Bangkok.
Looks like their uniform gowns and pantyhose is from Thai Airways as well.
Quoting jetmarc (Reply 4): Is it just me or is their safety card all messed up? I swore 2 L/R and 3 L/R (B doors) had the red manual inflation handle in the door sill and that they can't be detached as there is no girt bar and the slides are attached to a compartment on the side of the plane, not the cabin floor (again, no girt bar).
As if people read those anyway. Many of them will be snagged by aviation enthusiast and sold on Ebay.
I of course wouldn't know anyone like that...
They really need to be aggressive about their advertising. That 'budget' carrier Air Asia is dominating airline advertisements here in southeast Asia and many people fall for it thinking their getting a good price when they're not.
EL-AL From Israel, joined Oct 2001, 1215 posts, RR: 5 Reply 12, posted (8 months 3 weeks 4 days 4 hours ago) and read 6783 times:
Thank you for the report. I was right in this office actually, but back then they only flew PNH-REP, with flight been $86 and a 6 hours bus was $6, so I took the bus.
Yet, it is always good new to have more competition in aviation in Cambodia. I think this kingdom is loosing a lot of money because tourists only take 3 days trips from Bangkok to Siem Reap instead of spending more time there, or going to Phnom Penn (which is a great city by the way) because flights are very expensive.
You did mention the rip off on REP-BKK flights, so there is no alternative instead of taking the 12 hours land ride with notorious drivers. I do hope that this new line will lead to more competition in Cambodian aviation.
Thx for shearing, Jonathan
"In our country, those who do not believe in miracles are irrational" - David Ben Gurion.
Superfly From Thailand, joined May 2000, 39442 posts, RR: 76 Reply 13, posted (8 months 3 weeks 3 days 22 hours ago) and read 6638 times:
Quoting EL-AL (Reply 12): back then they only flew PNH-REP, with flight been $86 and a 6 hours bus was $6, so I took the bus.
That is a lot cheaper than the $400 Bangkok Airways charge to fly almost the same distance.
I'd like to go back an take the boat from Phnom Penh to Siem Reap. I was quoted an outrageous price of $2000 by a shady tour agent on the riverfront. It's supposedly an all inclusive boat ride with hotel. I of course do not do all inclusive tours. It's just not my style.
Quoting EL-AL (Reply 12): I think this kingdom is loosing a lot of money because tourists only take 3 days trips from Bangkok to Siem Reap instead of spending more time there
You're right. When I tell people that I was in Cambodia, people assume I was there to see Siem Reap. The thought of visiting Phnom Penh doesn't even register on most people's mind. Notice how this airline has to include 'Angkor' as part of it's name. If they were called 'Cambodian Airlines', people would probably be too afraid to fly them.
Quoting EL-AL (Reply 12): Phnom Penn (which is a great city by the way)
Quoting EL-AL (Reply 12): You did mention the rip off on REP-BKK flights, so there is no alternative instead of taking the 12 hours land ride with notorious drivers. I do hope that this new line will lead to more competition in Cambodian aviation.
I really hope Thai Airways starts service on this route.
Superfly From Thailand, joined May 2000, 39442 posts, RR: 76 Reply 15, posted (8 months 3 weeks 1 day 23 hours ago) and read 6282 times:
Quoting EL-AL (Reply 14): $2000 in Cambodia?! I spent 20 days in Cambodia (Stung Treng, Phnom Penh, Sihanoukville, Ko Kong & Siem Reap) and all in total cost me $500! (living like a human, a/c rooms, normal restaurants etc).
Those tour guys at the Riverfront are full of it. However I would like to do the boat ride up the river. Otherwise, just fly up there. I avoid the buses as much as possible.
As far as Sihanoukville, I haven't heard anything great about the place at all.
TheRedBaron From Mexico, joined Mar 2005, 2069 posts, RR: 6 Reply 16, posted (8 months 3 weeks 1 day 12 hours ago) and read 6163 times:
Thanks Superfly for the report, these guys fly from Bkk to Siem Rep? I maybe going there on July and then go to the Capital and spend a week, but I get that in the Monsoon season traveling by bus can be a drag... (no pun intended)
Quoting gabrielchew (Reply 18): I recall the outrageous prices being asked for on some of those regional routes. Definately time for some competition!
The only high priced flights were by Bangkok Airways to Siem Reap and Koh Samui. They had a monopoly on those flights out of Bangkok.
Bangkok Airways also is the only airline that flies to Trat closest airport to Koh Chang but the fares are great on that route. I paid only 4000 baht ($125USD) roundtrip for my 45 minute flight there. That sure beats the 6 - 8 hours on a bus.
Siem Reap and Koh Samui gets far more tourist than Koh Chang.
Flying a 1 stop pairing on Thai Airways BKK-PNH, then Cambodia Angkor Air to Siem Reap is still cheaper than the $400 that Bangkok was gouging people with.
rwsea From Netherlands, joined Jan 2005, 3045 posts, RR: 2 Reply 20, posted (8 months 2 weeks 6 days 21 hours ago) and read 5633 times:
Great report! I recently flew REP-PNH on Cambodia Angkor Air and had a great experience. Was definitely better than the bus ride I was considering instead! Hopefully Cambodia Angkor Air will turn out to be the safe and reliable airline that Cambodia has lacked for so long.
WROORD From United States of America, joined Mar 2009, 886 posts, RR: 0 Reply 21, posted (8 months 2 weeks 4 days 16 hours ago) and read 5293 times:
Nice report. The Airline seems ok, and with 5 A321 plans to open new routes to SIN, CAN and HKK. I am glad you had a chance to give them a try.
What is the point of advertising the route prices in US dollars? Is the local money pegged to US dollar?
I am always amazed of the quality of service you get on Asian Airlies compared to US or Europe. Their meal selection though looks pretty simple by Asian standards.
Quoting Superfly (Thread starter): Also worth noting, Angkor Air now has busted the monopoly on the BKK – Siem Reap route that Bangkok Airways had a monopoly on and now flies this route.
Some competition is always a good thing. Who mostly goes to REP? Thai or foreign tourists? It seems kind of ironic that Thai people would go to a place named 'defeted thai' - sorry if I am missing something here.
Quoting Superfly (Thread starter): It was turbulent all the way till touchdown at BKK.
Of course this isn’t the airline’s fault. Their staff was very professional and I enjoyed their service. They didn’t loose any of my bags either so I’m happy.
I like that guy's hat. Can you find those in BKK? I want one.
Quoting Superfly (Reply 5): That airline is the biggest gimmick in aviation history.
Superfly From Thailand, joined May 2000, 39442 posts, RR: 76 Reply 23, posted (8 months 2 weeks 4 days ago) and read 5083 times:
Quoting rwsea (Reply 20): Great report! I recently flew REP-PNH on Cambodia Angkor Air and had a great experience. Was definitely better than the bus ride I was considering instead!
Thanks, and smart move on your part. I've heard so many horror stories of bus rides through Cambodia. Bus accidents are common but what's even more common is seeing other accidents of other motorbikes. The medical response is non-existent in many parts of Cambodia. I met a lady that saw human roadkill while on a bus trip. Poor guy must have fell off his motorbike 10-15 minutes prior and ran over by another fast moving truck or bus. No one had stopped to attend to the body.
Quoting rwsea (Reply 20): Hopefully Cambodia Angkor Air will turn out to be the safe and reliable airline that Cambodia has lacked for so long.
Did Cambodian airlines, Kampuchea Airlines and First Cambodia Airlines have any reliability problems?
I know they were short-lived an all.
Quoting WROORD (Reply 21): What is the point of advertising the route prices in US dollars? Is the local money pegged to US dollar?
The US dollar IS the main currency in Cambodia. Very few use the Cambodian Riel. The exchange rate is 1 - 4000!
I made the mistake on my first trip last year of exchanging my Thai baht to Cambodia Riel. I exchanged 30,000 baht ($1000 USD) in to Cambodian Riel.
I ended up getting 4,000,000 Riel. My wallet couldn't hold all the cash and I ended up using a sack to hold all my other money. The largest bill in Cambodian Riel is 10,000 which is only $2.50 USD.
I had 400 bills of 10,000 Riels. At that point, I knew what it felt like to be a millionaire.
If you have Riels, exchange it before you leave the country because it isn't accepted at currency exchange banks in Thailand.
Quoting WROORD (Reply 21): Their meal selection though looks pretty simple by Asian standards.
It's a HELL of a lot better than that so-called 'budget' carrier named Air Asia!
That airline you get nothing and if you buy onboard, it's not as good as what Cambodia Angkor Air serves.
I'm just happy Cambodia has their own airline - again.
Quoting WROORD (Reply 21): Who mostly goes to REP? Thai or foreign tourists?
Quoting WROORD (Reply 21): It seems kind of ironic that Thai people would go to a place named 'defeted thai'
True but Cambodia is cheap and the Thai baht is strong in Cambodia. Plus some Thais like to go and gamble.
Quoting falstaff (Reply 22): I like the t-shirt the guy infront of the tuk tuk was wearing.
Usually young & attractive girls wear those t-shirts to be cute. Doesn't look right on an old grandpa.
MUCH worse than Spirit.
Spirit is a small airline with limited destinations. Everyone knows it's a low-brow carrier. Over here, Air Asia is branded as 'hip' and cool. They fly to many cities, advertisements plastered everywhere in cities they fly to. People buy tickets on Air Asia at the last minute thinking that is the lowest price. Often times these travellers never even bother to look at what the majors such as Thai, Singapore, Cathay Pacific, Vietnam, Philippines and Malaysian are charging.
Air Asia has always been the most expensive option when I've flown. That is why I never buy a ticket on that airline.
WROORD From United States of America, joined Mar 2009, 886 posts, RR: 0 Reply 24, posted (8 months 2 weeks 3 days 23 hours ago) and read 5057 times:
Quoting Quokkas (Reply 3): Air Asia has always been the most expensive option when I've flown. That is why I never buy a ticket on that airline.
I never took Air Asia mainly because I do not like the low cost terminal at KUL. I did fly with Air Asia X from TPE to KUL though. The ticket was about $200 cheaper than the other airlines. I added like $7 to block the other two seats next to me. The only draw back was that they gave me only half of my pre-paid meal and did not give me a voucher or the bus to the city in KUL. I had to buy a new ticket that was a couple of dollars. I had nothing negative to say about them, but certainly they are not the same as CX or SQ.
25 Superfly: Correction. I meant to type 737-400. I didn't have a good experience with them. Combine that with their fares being higher everytime I need to fly. M
26 WROORD: I think this is the basis for all so called low cost carriers - make people believe that you are the cheapest and than charge them for everything. My
27 Superfly: Southwest and JetBlue are cheaper than the majors all the time. Correct me if I'm wrong but I don't think they overbook their flights like the majors
28 ba319-131: Nice report and pictures, amazing so few passengers, always found routes such as this packed. Cheers Mark
29 flyingdoc787: Looks like Cambodia is getting another airline: "Cambodian Airlines" - with help from Philippine Airlines! Maybe someday you can fly this airline and
30 Superfly: You are correct! http://www.forbes.com/sites/simonmon...line-with-philippine-flag-carrier/ Sounds like they'll be battling Cambodia Angkor Air for th